Zebra ZE500-6, ZE500-4 User Manual

P1051584-003 Rev. A

ebra® ZE500™ Series

User Guide

therein are owned by ZIH Corp. and Zebra’s licensors. Unauthorized reproduction of this manual or the software and/or firmware in the print engine may result in imprisonment of up to one year and fines of up to $10,000 (17

U.S.C.506). Copyright violators may be subject to civil liability.

ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo, ZPL, ZPL II, Element Energy Equalizer Circuit, and E

All other brand names, product names, or trademarks belong to their respective holders. For additional trademark information, please see “Trademarks” on the product CD.

Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its

subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.

Product Improvements Continuous improvement of products is a policy of Zebra Technologies. All

specifications and designs are subject to change without notice.

Liability Disclaimer Zebra Technologies takes steps to ensure that its published Engineering specifications and

manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation, production,

or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Part Number: P1051584-003 Rev. A

Declaration of Conformity

DECLARATION OF CONFORMITY

ZEBRA TECHNOLOGIES CORPORATION

Declares that the following Information Technology Equipment

Zebra ZE500-4 and ZE500-6

complies with the following applicable directives and standards for the

ITE: Heavy Industry environment

Applicable Directives and Supporting Standards:

2004/108/EC EMC Directive, EN55022:2010 Class A,

EN55024:2010EN61000-3-2:2006 + A2:2009, EN61000-3-3:2008,

2006/95/EC LVD Directive, EN60950-1:2006 (2nd Edition) +A11:2009 +A1:2010+A12:2011,

CB Scheme

RLAN Enabled (if equipped)

Applicable Directives and Supporting Standards:

99/5/EC R&TTE Directive, EN 301 489-17 V1.3.2:2008, EN 300 328 V1.8.1:2012

Manufactured for Zebra Technologies Corporation by:

Jabil Circuit (Guangzhou) Ltd No. 1 Branch Company Lianyun Road 388, Eastern Zone, Guangzhou Economic &Technological Development District Guangdong Province, China

The equipment specified conforms to all Directives and Standards listed above effective as of the date below.

Effective Date: 11 July 2012

3/27/14 ZE500™ User Guide P1051584-003

Compliance Information

FCC Compliance Statement

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause

undesired operation.

Note • This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or televisi on reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement (for print engines with RFID encoders)

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be instal led and operated with minimum distance 20cm between the radiator and your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Canadian DOC Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

P1051584-003 ZE500™ User Guide 3/27/14

About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Print Engine Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Print Engine Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Control Panel Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Navigating in the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Changing Password-Protected Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Default Password Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Disable the Password Protection Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Operating Parameters on the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Types of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Ribbon Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

When to Use Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Coated Side of Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

2 • Printer Setup and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Handling the Print Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Unpack and Inspect the Print Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Remove Additional Shipping Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

To Store the Print Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

To Ship the Print Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

3/27/14 ZE500™ User Guide P1051584-003

Contents

Print Engine Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Dimensions and Clearance Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Install the Print Engine in an Applicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Select a Data Communication Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Connect the Print Engine to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Power Cord Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Load Ribbon and Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

3 • Printer Configuration and Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Changing Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Print Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Maintenance and Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Sensor Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Calibrate the Ribbon and Media Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Remove Used Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Adjust the Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Transmissive Media Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Reflective Media Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Ribbon Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Toggle Positioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Printhead Pressure Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

4 • Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Cleaning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Clean the Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Clean the Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Clean the Printhead and Rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Replacing Print Engine Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Recycling Print Engine Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

5 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Printing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

RFID Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

P1051584-003 ZE500™ User Guide 3/27/14

Contents

Miscellaneous Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Print Engine Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

FEED Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

FEED + PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

CANCEL + PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Communication Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

6 • Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

A • Applicator Interface Board Reconfiguration . . . . . . . . . . . . . . . . . . . . . . . 145

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Changing Jumper Settings for Isolated Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

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Contents

Notes • ___________________________________________________________________

__________________________________________________________________________

P1051584-003 ZE500™ User Guide 3/27/14

About This Document

This section provides you with contact information, documen t struc ture and organization, and additional reference documents.

Contents

Who Should Use This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3/27/14 ZE500™ User Guide P1051584-003

About This Document

Who Should Use This Document

This User Guide is intended for use by any person who n eeds to perform routin e maintena nce, upgrade, or troubleshoot problems with the print engine.

How This Document Is Organized

The User Guide is set up as follows:

Section Description

Introduction on page 11 This section provides a high-level overview of the

printer and its components.

Printer Setup and Operation on page 41

Printer Configuration and Adjustment on page 69

Routine Maintenance on page 109 This section provides routine cleaning and

Troubleshooting on page 115 This section provides information about errors that

Specifications on page 141 This section lists general printer specifications,

Glossary on page 157 The glossary provides a list of common terms.

This section assists the technician with initial setup and operation of the print engine.

This section assists you with configuration of and adjustments to the print engine.

maintenance procedures.

you might need to troubleshoot. Assorted diagnostic tests are included.

printing specifications, ribbon specifications, and media specifications.

P1051584-003 ZE500™ User Guide 3/27/14

Introduction

This section provides a high-level overview of the printer and its components.

Contents

Print Engine Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Print Engine Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Control Panel Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Navigating in the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Changing Password-Protected Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Default Password Value. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Disable the Password Protection Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Operating Parameters on the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Types of Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Ribbon Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

When to Use Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Coated Side of Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

3/27/14 ZE500™ User Guide P1051584-003

Introduction

2 3

Print Engine Orientation

The ZE500 print engines are available in a right-hand configuration (the print mech anism is on the right) and a left-hand configuration (the print mechanism is on the left).

Figure 1 • Left-Hand (LH) Print Engine

Figure 2 • Right-Hand (RH) Print Engine

media door

control panel

power switch

P1051584-003 ZE500™ User Guide 3/27/14

Print Engine Components

910 7

Figure 3 shows the components inside the media compartment of a right-hand print engine. A

left-hand unit contains a mirror image of these components. Familiarize yourself with these components before continuing with the print engine setup procedure.

Figure 3 • Print Engine Components (RH model shown)

Introduction

Print Engine Components

a222

ribbon take-up spindle

ribbon supply spindle

printhead-release latch

printhead assembly (shown open)

peel bar

platen roller

3/27/14 ZE500™ User Guide P1051584-003

peel roller assembly (hidden when

closed) peel roller latch

media guide

pinch roller assembly

lower guide post

upper guide post

Introduction

POWER PAUSE STATUS DATA

2 3 4 5

10 11 12 13 14

6 7

Control Panel

All controls and indicators for the print engine are locate d on the co ntrol pan el ( Figure 4). The power switch is located on top of the control panel.

Figure 4 • Control Panel

The display shows the print engine’s operating status and allows the user to navigate the menu

system.

POWER light On when the print engine is on. PAUSE light On when the print engine is paused. STATUS light Off Normal operation—no print engine errors.

On A print engine error exists. Check the display for more

information.

DATA light Off Normal operation. No data being received or

processed.

On The print engine is processing data or is printing. No

data is being received.

Blinking The print engine is receiving data from or sending

status information to the host computer.

The PAUSE button starts or stops print engine operation when pressed.

The FEED button forces the print engine to feed one blank label each time the button is pressed.

The CANCEL button cancels print jobs when the print engine is paused.

The CALIBRATE button calibrates the print engine for media length and sensor values.

The LEFT ARROW navigates to the previous parameter in the menus.

The PLUS (+) button changes the parameter values. Common uses are to increase a value, to scroll

through choices, or to change values while entering the print engine password. The MINUS (-) button changes the parameter values. Common uses are to decrease a value, to scroll

through choices, or to change the cursor position wh ile entering the print engine password. The SETUP/EXIT button enters and exits configuration mode.

The RIGHT ARROW navigates to the next parameter in the menus.

P1051584-003 ZE500™ User Guide 3/27/14

Control Panel Display

POWER PAUSE STATUS DATA

The control panel includes a display, where you can view the print engine’ s status or change its operating parameters. In this section, you will l earn ho w to na vi gat e t hrou gh th e me nu syst em and change values for menu items.

After the print engine completes the power-up sequence, it moves to the Idle Display

Figure 5).

(

Figure 5 • Idle Display

The printer’s current status

Information that you set through Idle

Display on page 86

Introduction

Control Panel Display

Navigating in the Display

Table 1 shows the options available for navigating through the parameters in the display.

Table 1 • Navigation

Enter Setup Mode

At the Idle Display (Figure 5), press SETUP to enter Setup Mode. The printer displays the first para meter.

Scroll through the Parameters

To scroll through the parameters, press the LEFT

POWER PAUSE STATUS DATA

ARROW or the RIGHT ARROW.

3/27/14 ZE500™ User Guide P1051584-003

Introduction

Control Panel Display

Perform an action

Change Parameter Values

Table 1 • Navigation (Continued)

+ indicates that an action can be performed.

Press PLUS (+) to perform the specified action.

POWER PAUSE STATUS DATA

- and + indicate that a value can be changed.

POWER PAUSE STATUS DATA

Press PLUS (+) or MINUS (-) to scroll through the accepted values.

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Table 1 • Navigation (Continued)

POWER PAUSE STATUS DATA

PERMANENT Stores values in the print engine even when power is turned off. TEMPORARY Saves the changes until power is turned off. CANCEL This option cancels all changes made since you entered Setup mode,

except for changes made to DARKNESS, TEAR OFF, COMMUNICATION, and LANGUAGE settings, which go into effect as soon as they are made.

LOAD DEFAULTS Use this option to restore all settings other than the network settings back

to the factory defaults. Use care wh en loading defaults because you will need to reload all settings that you changed manually.

LOAD LAST SAVE Loads the values from the last permanent save. DEFAULT NET Use this option to restore all print server and network settings back to the

factory defaults. Use care when loading defaults because you will need to reload all settings that you changed manually.

Exit Setup Mode

1. While in Setup Mode, press SETUP to exit the operating parameters.

The LCD displays SAVE CHANGES.

2. To return to the parame ters, plu s the LEFT ARROW.

OR Press PLUS (+) or MINUS (-) to scroll through the exit options.

Introduction

Control Panel Display

3. Press the RIGHT ARROW to select the displayed choice and exit Setup Mode.

When the configuration and calibration sequence finishes, the print engine returns to the Idle Display.

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Introduction

Control Panel Display

Changing Password-Protected Parameters

Certain parameters, including the communication parameters, are password-protected by factory default.

Caution • Do not change password-protected parameters unless you have a complete

understanding of the parameters’ functions. If the parameters are set incorrectly, the print engine may function unpredictably.

The first time that you attempt to change a password-protected parameter, the print engine displays four-digit numeric password. After you have entered the password correctly, you do not have to enter it again unless you leave Setup mode by pressing SETUP/EXIT or by turnin g off ( the print engine.

ENTER PASSWORD. Before you can change the parameter, you must enter the

To enter a password for a password-protected parameter, complete

steps:

these

1. At the password prompt, use MINUS (-) to change the selected digit position.

2. When you have selected the digit that you wish to change, use PLUS (+) to increase the

selected digit value. Repeat these two steps for each digit of the password.

3. After entering the password, press SELECT.

The parameter you selected to change is displayed. If the password was entered correctly, you can change the value.

Default Password Value

The default password value is 1234. The password can be changed using the Zebra Programming Language (ZPL) command web pages (ZebraNet wired or wireless print server require d).

^KP (Define Password) or using the print engine’s

Disable the Password Protection Feature

You can disable the password protection feature so that it no longer prompts you for a password by setting the password to 0000 via the password-protection feature, send the ZPL comma nd 1 to 9999.

^KP ZPL command. To re-enable the

^KPx, where x can be any number from

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Operating Parameters on the Control Panel

Items in this menu are shown in the order in which they appear when you press the RIGHT ARROW. For more information about these settings, see

For information about RFID parameters, refer to RFID Programming Guide 2. You can download the latest copy from

http://www.zebra.com/manuals.

Adjust the Print Darkness

Set the darkness to the lowest setting that provides good print quality. If you set the darkness too high, the label image may print unclearly, bar codes may not scan correctly, the ribbon may burn through, or the printhead may wear prematurely.

See Print Darkness on page 71 for more information.

Select the Print Speed

Introduction

Control Panel Display

Print Settings on page 71.

Select the speed for printing a label (given in inches per second). Slower print speeds typically yield better print quality.

See Print Speed on page 71 for more information.

Set the Slew Speed

The slew speed is the speed at which the printer skips over the areas in a label format that are blank across the full width of the image. A faster slew speed may reduce printing time. The print engine automatically senses when to apply this higher speed.

See Slew Speed on page 71 for more information.

Set the Backfeed Speed

Backfeed refers to the backward motion of the media from the tear off or peel-off position to the print position. This motion occurs so that more of the lead edge of each label can be used for printing. Reducing backfeed speed can mitigate some issues. In general, reducing the backfeed speed may improve print quality at the start of the label. This speed defaults to 2 ips.

See Backfeed Speed on page 72 for more information.

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Control Panel Display

Adjust the Tear-Off Position

If necessary, adjust the position of the media over the tear-off bar after printing.

See Tear-Off Position on page 72 for more information.

Select the Print Mode

Select a print mode that is compatible with your print engine options.

See Print Mode on page 73 for more information.

Select the Applicator Port Mode

Select the appropriate action for the applicator port, as suggested by the applicator manufacturer.

See Applicator Port on page 73 for more information.

Select the Start Print Signal

This parameter determines how the print engine reacts to the Start Print Signal input on pin 3 of the applicator interface connector at the rear of the print engine.

Important • The Start Pri nt Si gnal is determined by the

applicator manufacturer. The print engine must use the correct setting for it to work properly.

See Start Print Signal on page 74 for more information.

Set the Media Type

Select the type of media that you are using. See Media Type on page 74 for more information.

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Introduction

Control Panel Display

Select the Media Sensor

Select the media sensor that is appropriate for the media t hat you are using.

See Sensor Type on page 93 for more information.

Select the Print Method

Specify if ribbon is being used. Thermal Transfer media requires ribbon for printing while Direct Thermal media does not.

To determine if you need to use ribbon, see When to Use Ribbon

on page 39.

See Print Method on page 74 for more information.

Adjust the Print Width

Specify the width of the labels being used. See Print Width on page 75 for more information.

Set the Maximum Label Length

Set the maximum label length to a value that is at least 1.0 in. (25.4 mm) greater than the actual label length plus the interlabel gap. If you set the value to one that is smaller than the la bel length , the print engine assumes that continuous media is loaded, and the print engine cannot calibrate.

See Maximum Label Length on page 76 for more information.

Set Early Warning for Media and Ribbon

When this feature is enabled, the print engine provides warni ngs when the media or ribbon is reaching near the end of the roll.

See Early Warning for Media and Ribbon on page 80 for more information.

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Introduction

Control Panel Display

Set Number of Labels Per Roll for Early Warning

This value should correspond to the number of l abels per roll of the media that you are using.

See Early Warning for Media and Ribbon on page 80 for more information.

* This parameter appears only if Early Warning for Media and

Ribbon is enabled.

Reset Media Counter for Early Warning

Reset the media counter after you replace the media roll.

• If you replaced the media, press PLUS (+) to select YES.

• If you did not replace the media, press MINUS (-) to select NO,

or press the LEFT ARROW or RIGHT ARROW to move to another parameter.

* This parameter appears only if Early Warning for Media and

Ribbon is enabled.

Set Ribbon Length for Early Warning

This value should correspond to the ribbon length for the ribbon that you are using.

See Early Warning for Media and Ribbon on page 80 for more information.

* This parameter appears only if Early Warning for Media and

Ribbon is enabled.

Reset Ribbon Counter for Early Warning

Reset the ribbon counter after you replace the roll of ribbon.

• If you replaced the ribbon, press PLUS (+) to select YES.

• If you did not replace the ribbon, press MINUS (-) to select

NO, or press the LEFT ARROW or RIGHT ARROW to move to another parameter.

* This parameter appears only if Early Warning for Media and

Ribbon is enabled.

P1051584-003 ZE500™ User Guide 3/27/14

Introduction

Control Panel Display

Set Early Warning for Maintenance

When this feature is enabled, the print engine provides warni ngs when the printhead needs to be cleaned.

See Early Warning for Maintenance on page 80 for more information.

Set Printhead Cleaning Interval*

When Early Warning for Maintenance is enabled, set this value to the length of the media or ribbon roll that you are using.

See Printhead Cleaning Interval on page 80 for more information.

* This parameter appears only if Early Warning for Maintenance

is enabled.

Reset Printhead Cleaning Counter for Early Warning*

• If you received the message WARNING CLEAN PRINTHEAD,

clean the printhead, and then press PLUS to select

YES to reset

the Early Warning for Maintenance printhead cleaning counter.

• If you have not cleaned the printhead, press MINUS to select

NO.

* This parameter appears only if Early Warning for Maintenance

is enabled.

Set Printhead Life Expectancy*

When Early Warning for Maintenance is enabled, set this value to the number of inches of media that the printhead is expected to print.

See Printhead Life Expectancy on page 80 for more information.

* This parameter appears only if Early Warning for Maintenance

is enabled.

Reset New Printhead Counter for Early Warning*

• If you received the message WARNING REPLACE HEAD,

replace the printhead, and then press PLUS (+) to select

YES to

reset the Early Warning for Maintenance printhead replacement counter.

• If you have not replaced the printhead, press MINUS (-) to

NO.

select

* This parameter appears only if Early Warning for Maintenance

is enabled.

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Introduction

Control Panel Display

View the Non-Resettable Counter

This parameter displays the total length of media that the printer has printed.

See Non-Resettable Counter on page 81 for more information.

View User-Controlled Counter 1

This parameter displays the total length of media that the printer has printed since this counter was la st reset.

See User-Controlled Counters on page 81 for more information.

View User-Controlled Counter 2

This parameter displays the total length of media that the printer has printed since this counter was la st reset.

See User-Controlled Counters on page 81 for more information.

Print Counter Readings

Prints a label that lists the odometer readings for the following:

• the non-resettable counter

• the two user-controlled counters

• the Early Warning for Maintenance counters, which indicate

when the printhead was last cleaned and the printhead life (If the Early Warning for Maintenance feature is disabled, the counters related to it do not print.)

See Print Counter Readings on page 81 for more information.

Print Font List

This option prints a label that lists the available fonts in the print engine, including standard print engine fonts plus any optional fonts. Fonts may be stored in RAM or Flash memory.

See Print Information on page 82 for more information.

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Introduction

Control Panel Display

Print Bar Code List

This option prints a label that lists the available bar codes in the print engine. Bar codes may be stored in RAM or Flash memory.

See Print Information on page 82 for more information.

Print Image List

This option prints a label that lists the available images stored in the print engine’s RAM, Flash memory, or optional memory card.

See Print Information on page 82 for more information.

Print Format List

This option prints a label that lists the available formats stored in the print engine’s RAM, Flash memory, or optional memory card.

See Print Information on page 82 for more information.

Print Configuration Label

This option prints a configuration label (see Figure 12

on page 132), which lists the current print engine configuration.

See Print Information on page 82 for more information.

Print Network Configuration Label

This option prints a configuration label (see Figure 13

on page 132), which lists the settings for any print server that is

installed. See Print Information on page 82 for more information.

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Control Panel Display

Print All Labels

This option prints labels that list the available fonts, bar codes, images, formats, and the current print engine and network configurations.

See Print Information on page 82 for more information.

Initialize Flash Memory

This option erases all previously stored information from Flash memory.

1. If prompted for a password, enter the printer password. For

instructions, see

Changing Password-Protected Parameters

on page 18.

The display shows INITIALIZE FLASH?

2. Press PLUS (+) to select YES.

The display shows ARE YOU SURE?.

3. Do you want to continue?

• Press MINUS (-) to select NO to cancel the request and return

INITIALIZE FLASH prompt.

to the

• Press PLUS (+) to select YES and begin initialization.

When initialization is complete, the control panel displays

INITIALIZING COMPLETED.

Note • Initializing memory can take several minutes.

See Initialize Flash Memory on page 82 for more information.

Print a Sensor Profile

Use this menu item to print a sensor profile. See Print a Sensor Profile on page 82 for more information.

Calibrate the Media and Ribbon Sensors

Use this menu item to adjust the sensitivity of the media and ribbon sensors.

See Media and Ribbon Sensor Calibration on page 85 for more information. For instructions on how to perform a calibration procedure, see

Calibrate the Ribbon and Media Sensors

on page 97.

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Introduction

Control Panel Display

Set Parallel Communications

Select the communications port that matches the one being used by the host computer.

See Parallel Communications on page 94 for more information.

Set Serial Communications

Select the communications port that matches the one being used by the host computer.

See Parallel Communications on page 94 for more information.

Set the Baud Rate

Select the baud value that matches the one being used by the host computer.

See Baud Rate on page 95 for more information.

Set the Data Bits Value

Select the data bits value that matches the one being used by the host computer.

See Data Bits on page 95 for more information.

Set the Parity Value

Select the parity value that matches the on e be ing used by the host computer.

See Parity on page 95 for more information.

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Introduction

Control Panel Display

Set the Host Handshake Protocol Value

Select the handshake protocol that matches the one being used by the host computer.

See Host Handshake on page 96 for more information.

Set the Zebra Protocol Value

Protocol is a type of error checking system. Depending on the selection, an indicator may be sent from the print engine to the host computer signifying that data has been received. Select the protocol that is requested by the host computer.

See Protocol on page 96 for more information.

Set the Network ID

This parameter assigns a unique number to the print engine when the print engine is operating in an RS422/485 multi-drop network environment (an external RS422/485 adapter is required). This gives the host computer the means to address a specific print engine. This does not affe ct TCP/ IP or IPX net works. Set a uni que network ID number for this print engine.

See Network ID on page 96 for more information.

Enable Communication Diagnostics Mode

Use this diagnostics tool to cause the printer to output the hexadecimal values for all data received by the printer.

See Communication Diagnostics Mode on page 85 for more information.

Set the Control Character Value

Set the control prefix character to match what is used in your label formats.

See Control Character on page 91 for more information.

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Introduction

Control Panel Display

Set the Format Command Prefix Value

Set the format command prefix character to match what is used in your label formats.

See Command Character on page 92 for more information.

Set the Delimiter Character Value

Set the delimiter character to match what is used in your label formats.

See Delimiter Character on page 92 for more information.

Set the ZPL Mode

Select the ZPL mode that matches what is used in your label formats.

See ZPL Mode on page 92 for more information.

Set the Ribbon Tension

Select the ribbon tension setting that is appropriate for the wi dth or type of media being printed. HIGH can be used for most media. The correct setting is determined by a combination of the ribbon width and the ribbon length (Table 5). If necessary, use a lower value for narrow media or for glossy media.

See Ribbon Tension on page 77 for more information.

Set the Power-Up Action

Set the action for the printer to take during the power-up sequence. See Power-Up Action on page 83 for more information.

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Introduction

Control Panel Display

Set the Head-Close Action

Set the action for the printer to take when you close the printhead. See Head-Close Action on page 83 for more information.

Set the Backfeed Sequence

This parameter sets when label backfeed occurs after a label is removed in some print modes. It has no effect in Rewind mode. This setting is superseded by ~JS when received as part of a label format.

See Backfeed Sequence on page 77 for more information.

Adjust the Label Top Position

This parameter adjusts the print position vertically on the label. Positive numbers adjust the label top position farther down the label (away from the printhead) by the specified number of dots. Negative numbers adjust the position up the label (toward the printhead).

See Label Top Position on page 78 for more information.

Adjust the Label Left Position

If necessary, shift the print position horizontally on the label. Positive numbers move the left edge of the image toward the center of the label by the number of dots selected, while negative numbers move the left edge of the image toward the left edge of the label.

See Label Left Position on page 78 for more information.

Set the Head Test Cou nt*

The ZE500-6 print engine periodically performs a test of the printhead functionality. This parameter establishes how many labels are printed between these internal tests.

* This menu item appears only on ZE500-6 print engines.

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Introduction

Control Panel Display

Set Applicator Error Signal When Print Engine Pauses

When this option is enabled and the print engine is paused, the print engine sets the applicator error state.

See Error on Pause on page 78 for more information.

Set the Ribbon Low Mode

The Ribbon Low feature determines if the print engine will generate a warning when the amount of ribbon left on the roll gets low.

See Ribbon Low Mode on page 79 for more information.

Set the Ribbon Low Output

When the Ribbon Low feature is en abled, this parameter determines if the output signal on Pin 9 is HIGH or LOW.

See Ribbon Low Output on page 79 for more information.

Set the Reprint Mode

When reprint mode is enabled, you can reprint the last label printed either by issuing certain commands or by pressing the LEFT ARROW on the control panel.

See Reprint Mode on page 79 for more information.

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Introduction

Control Panel Display

View Sensor Settings

The following parameters are automatically set during the calibration procedure and should be changed only by a qualified service technician.

Select Format Conversion Scaling Factor

Selects the bitmap scaling factor. The first number is the original dots per inch (dpi) value; the second, the dpi to which you would like to scale.

See Format Conversion on page 85 for more information.

Select the Idle Display

Select the information shown on the printer’s display when the printer is idle.

See Idle Display on page 86 for more information.

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Introduction

Control Panel Display

Set the Real-Time Clock (RTC) Date

This parameter allows you to set the date to display in the Idle Display.

See RTC Date on page 86 for more information.

Set the Real-Time Clock (RTC) Time

This parameter allows you to set the date to display in the Idle Display.

See RTC Time on page 86 for more information.

Run the Specified ZBI Program*

• To run the ZBI program selected by the previous menu item,

press PLUS (+).

• If you did not replace the ribbon, press MINUS (-) to select

CANCEL, or press the LEFT ARROW or RIGHT ARROW to move to another parameter.

See Run a ZBI Program on page 86 for more information.

* This menu item appears only if ZBI is enabled on your printer

and no ZBI program is running.

Select the Primary Network Device

This parameter determines which device should be considered primary in the active device selection.

See Primary Network on page 87 for more information.

View if IP Settings Are Loaded from the Printer or Print Server

This parameter tells whether to use the print engine’s or the print server’s LAN/WLAN settings at power-up. The default is to use the print engine’s settings.

See Load from External Device on page 87 for more information.

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Introduction

Control Panel Display

View the Active Print Server*

This menu item displays which print server is being used. Thi s tells which device’s settings such as IP protocol and IP address are being displayed under those menu items.

* This menu item, which cannot be modified from the control

panel, appears only if a wired or wireless print server is installed in your printer.

Set the IP Resolution Method*

This parameter tells if the user (permanent) or the server (dynamic) selects the IP address. If a dynamic option is chosen, this parameter tells the method(s) by which the wired or wireless print server receives the IP address from the server .

See IP Protocol on page 88 for more information.

* This menu item appears only if a wired or wireless print server

is installed in your printer.

Set the Printer’s IP Address*

View and, if necessary, change the printer’s IP address. Changes are saved only if IP PROT OC OL is set to PERMANENT.

To allow any saved changes to take effect, use

RESET NETWORK

on page 35 to reset the print server.

See IP Address on page 88 for more information.

* This menu item appears only if a wired or wireless print server

is installed in your printer.

Set the Subnet Mask*

View and, if necessary, change the subnet mask. Changes are saved only if IP PROT OC OL is set to PERMANENT.

To allow any saved changes to take effect, use

RESET NETWORK

on page 35 to reset the print server.

See Subnet Mask on page 89 for more information.

* This menu item appears only if a wired or wireless print server

is installed in your printer.

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Introduction

Control Panel Display

Set the Default Gateway*

View and, if necessary, change the default gateway. Changes are saved only if IP PROT OC OL is set to PERMANENT.

To allow any saved changes to take effect, use

RESET NETWORK

on page 35 to reset the print server.

See Default Gateway on page 89 for more information.

* This menu item appears only if a wired or wireless print server

is installed in your printer.

View the MAC Address*

View the Media Acc ess Control (MAC) address of the print server that is installed in the printer (wired or wireless).

See MAC Address on page 89 for more information.

* This menu item, which cannot be modified from the control

panel, appears only if a wired or wireless print server is installed in your printer.

View the ESSID Value*

The Extended Service Set Identification (ESSID) is an identifier for your wireless network. This setting, which cannot be modified from the control panel, gives the ESSID for the current wireless configuration.

See ESSID on page 90 for more information.

* This menu item, which cannot be modified from the control

panel, appears only if a wir eless print server is instal led in your printer.

Reset the Network Settings*

This option resets the wired or wireless print server. Y ou must reset the print server to allow any changes to the network se ttings to take effect.

See Reset Network on page 90 for more information.

* This menu item appears only if a wired or wireless print server

is installed in your printer.

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Introduction

Control Panel Display

Specify the Password Level

This option resets the wired or wireless print server. Y ou must reset the print server to allow any changes to the network se ttings to take effect.

See Password Level on page 86 for more information.

* This menu item appears only if a wired or wireless print server

is installed in your printer.

Select the Display Language

If necessary, change the language that the printer displays. See Language on page 91 for more information.

Note • The selections for this parameter are displayed in

the actual languages to make it easier for you to find one that you are able to read.

P1051584-003 ZE500™ User Guide 3/27/14

Types of Media

Important • Zebra strongly recommends the use of Zebra-brand supplies for continuous

high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has been specifically engineered to enhance the printing capabilities of the print engine and to prevent premature printhead wear. To purchase supplies, go to

http://www.zebra.com/howtobuy.

Your print engine can use various types of media:

• Standard media—Most standard media uses an adhesive backing that sticks individual labels or a continuous length of labels to a liner. Standard media can come on rolls or in a fanfold stack (Table 2).

• Tag stock—Tags are usually made from a heavy paper. Tag stock does not have adhesive or a liner, and it is typically perforated between tags. Tag stock can come on rolls or in a fanfold stack (Table 2).

• Radio frequency identification (RFID) “smart” media—RFID media can be used in a printer that is equipped with an RFID reader/encoder. RFID la bels are made from the same materi als and adhesives as non-RFID labels. Each label has an R FID transponde r (sometimes called an “inlay”), made of a chip and an antenna, embedded between the label and the liner. The shape of the transponder varies by manufacturer and is visible through the label. All “smart” labels have memory that can be read, and many have memory that can be encoded.

Introduction

Types of Media

Important • Transponder placement within a label depends on the transponder type and

the printer model. Make sure that you are using the correct “smart ” media for your pri nter. For more information, refer to the RFID Programming Guide 2. A copy of the manual is available at http://www.zebra.com/manuals or on the user CD that came with your print engine. For transponder placement details, go to http://www.zebra.com/transponders.

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Introduction

Types of Media

Table 2 • Roll and Fanfold Media

Media Type How It Looks Description

Non-Continuous Roll Media

Roll media is wound on a 3-in. (76-mm) core. Individual labels or tags are separated by one or more of the following methods:

• Web media separat es labels by gaps, holes, or notches.

• Black mark media uses pre-printed black marks on the

back side of the media to indicate label separations.

Non-Continuous Fanfold Media

Continuous Roll Media

• Perforated media has perforations that allow the labels or

tags to be separated from each other easily. The media may also have black marks or other separations between labels or tags.

Fanfold media is folded in a zigzag pattern. Fanfold media can have the same label separations as non-continuous roll media. The separations would fall on or near the folds.

Roll media is wound on a 3-in. (76-mm) core. Continuous roll media does not have gaps, holes, notches , o r

black marks to indicate label separations. This allows the image to be printed anywhere on the label. Sometimes a cutter is used to cut apart individual labels.

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Ribbon Overview

Outside Inside

Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is transferred to the media during the thermal transfer process. The media determines whether you need to use ribbon and how wide the ribbon must be.

When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is narrower than the media, areas of the printhead are unprotected and subject to premature wear.

When to Use Ribbon

Thermal Transfer media requires ribbon for printing while Direct Thermal media does not. To determine if ribbon must be used with a particular media, perform a media scratch test.

To perform a media scratch test, complete these steps:

1. Scratch the print surface of the media rapidly with your fingernail.

2. Did a black mark appear on the media?

Introduction

Ribbon Overview

If a black mark... Then the media is...

Does not appear on the media Thermal transfer. A ribbon is required. Appears on the media Direct thermal. No ribbon is required.

Coated Side of Ribbon

Ribbon can be wound with the coated side on the inside or outside (Figure 6). This print engine can only use ribbon that is coated on the outside. If you are unsure which side of a particular roll of ribbon is coated, perform an adhesive test or a ribbon scratch test to determine which side is coated.

Figure 6 • Ribbon Coated on Outside or Inside

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Introduction

Ribbon Overview

Adhesive Test

If you have labels available, perform the adhesive test to determine which side of a ribbon is coated. This method works well for ribbon that is already installed.

To perform an adhesive test, complete these steps:

1. Peel a label from its liner.

2. Press a corner of the sticky side of the label to the outer surface of the roll of ribbon.

3. Peel the label off of the ribbon.

4. Observe the results. Did flakes or particles of ink from the ribbon adhere to the label?

If ink from the ribbon... Then...

Adhered to the label The ribbon is coated on the outside and can be

used in this printer.

Did not adhere to the label The ribbon is coated on the inside and cannot

be used in this print engine. To verify this, repeat the test on the other

surface of the roll of ribbon.

Ribbon Scratch Test

Perform the ribbon scratch test when labels are unavailable.

To perform a ribbon scratch test, complete these steps:

1. Unroll a short length of ribbon.

2. Place the unrolled section of ribbon on a piece of paper with the outer surface of the

ribbon in contact with the paper.

3. Scratch the inner surface of the unrolled ribbon with your fingernail.

4. Lift the ribbon from the paper.

5. Observe the results. Did the ribbon leave a mark on the paper?

If the ribbon... Then...

Left a mark on the paper The ribbon is coated on the outside and can be

used in this printer.

Did not leave a mark on the paper

The ribbon is coated on the inside and cannot be used in this print engine.

To verify this, repeat the test on the other surface of the roll of ribbon.

P1051584-003 ZE500™ User Guide 3/27/14

Printer Setup and

Operation

This section assists the technician with initial setup and operation of the print engine.

Contents

Handling the Print Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Unpack and Inspect the Print Engine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Remove Additional Shipping Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

To Store the Print Engine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

To Ship the Print Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Print Engine Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Dimensions and Clearance Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Install the Print Engine in an Applicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Select a Data Communication Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Data Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Connect the Print Engine to a Power Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Power Cord Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Load Ribbon and Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

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Printer Setup and Operation

Handling the Print Engine

This section describes how to handle your print engine.

Unpack and Inspect the Print Engine

Important • Zebra Technologies is not responsible for any damage incurred during the

shipment of the equipment and will not repair this damage under warranty.

When you receive the print engine, do the following:

1. Immediately unpack the print engine.

2. Check all exterior surfaces for damage.

3. Raise the media door, and inspect the media compartment for damage to components.

4. If you discover shipping damage during inspection, do the following:

• Immediately notify the shipping company, and file a damage report.

• Keep all packaging material for shipping company inspection.

• Notify your authorized Zeb ra reseller.

Remove Additional Shipping Materials

1. If your print engine includes the optional applicator port, complet e this step. If it does not,

continue with

Caution • The print engine ships with the following caution label over the optional

applicator port:

Applying external power when the print engine is configured for internal power will damage your print engine.

For +5V non-isolated mode (internal power):

a. No configuration is necessary. Remove the caution sticker from the applicator

port.

b. Continue with step 2.

step 2.

For +5V to +28V isolated mode (external power):

a. The jumpers on the applicator interface board must be reconfigured. See

Applicator Interface Board Reconfiguration on page 145 for instructions.

b. Remove the caution sticker from the applicator port. c. Continue with step 2.

P1051584-003 ZE500™ User Guide 3/27/14

Printer Setup and Operation

Handling the Print Engine

2. Remove the metal spacer that ships next to the printhead-release latch. (Right-hand unit

shown.)

a. Cut the cable tie (1) that secured the printhead-release latch during shipping.

b. Rotate the printhead-release latch to expose the metal spacer.

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Printer Setup and Operation

Handling the Print Engine

c. Remove the metal spacer.

d. Rotate the printhead-release latch to the closed position.

3. Cut and remove other cable ties that were used in the media compartment (if any).

P1051584-003 ZE500™ User Guide 3/27/14

To Store the Print Engine

If you are not placing the print engine into immediate operat ion, repackage it using th e original packing materials. You may store the print engine under the following conditions:

• Temperature: –40°F to 140°F (–40° to 60°C)

• Relative humidity: 5% to 85% non-condensing

To Ship the Print Engine

Save all packing materials in case you need to ship the print engine in the future.

To ship the print engine, do the following:

1. Turn off (O) the print engine, and disconnect all cables.

2. Remove any media, ribbon, or loose objects from the print engine interior.

3. Close the printhead.

Printer Setup and Operation

Handling the Print Engine

4. Carefully pack the print engine i nt o the original container or a suitable alternate container

to avoid damage during transit. A shipping container can be purchased from Zebra if the original packaging has been lost or destroyed.

3/27/14 ZE500™ User Guide P1051584-003

Printer Setup and Operation

Print Engine Installation

This section provides basic information for mounting the print engine into an applicator. The illustrations in this section show the print eng ine from dif ferent angles a nd include di mensions and clearance needs.

Requirements

Stability When the print engine is mounted, the complete assembly must be physically

stable. When the print engine is loaded with ribbon and media, the equipment must not become physically unstable.

Ventilation and Temperature Provide ventilation for the print engine mounting enclosure to remove heat and ensure uninterrupted, trouble-free operation of the print engine. Ambient air temperature surrounding the print engine must not exceed the following:

• Temperature: 32° to 105°F (0° to 41°C)

• Relative humidity: 20% to 95% non-cond ensing

Power Requirements Consider the current rating of the print engine during installation. When power is applied to the print engine and th e enclosi ng equi pment, an overloa d condi tion must not be created.

Grounding Requirements Maintain reliable g ro undi ng of the prin t en gin e. Pay particular attention to the AC power supply connections so that earth ground is maintained through the AC power input connector.

Clearance for Cables and Connectors Allow ample space at the rear of the print engine for electronic connectors and dressing of the following cables: IEC power cord, serial and/or parallel host communication cable, optional host communication cable (Ethernet), and the discrete signal (applicator) interface cable.

Power Cord Requirements The IEC power cord does not have a strain relief on the print engine. If the operating characteristics of the applicator include vibration or strain on the power cord, provide an appropriate clamping mechanism to avoid unintentional disconnection of the power cord from the print engine.

P1051584-003 ZE500™ User Guide 3/27/14

Dimensions and Clearance Needs

This section shows measurements relevant when installing the ZE500 print engine in an applicator.

Front View (Right-Hand Print Engine Shown)

5 mounting screws

- 0.218 in. (5.5 mm) through

- counterbore 0.350 in. x 0.197 in. (8.9 x 5 mm) deep

- socket head cap screw (M5)

Printer Setup and Operation

Print Engine Installation

0.669 in. (17 mm)

18°

0.532 in (13.50 mm)

0.721 in (18.31 mm)

3/27/14 ZE500™ User Guide P1051584-003

0.335 in. (8.50 mm)

Printer Setup and Operation

Print Engine Installation

Rear View

9.648 in. (245 ± 0.1 mm)

0.445 in. (11.3 mm)

P1051584-003 ZE500™ User Guide 3/27/14

Top View

16.62 in. (422.1 mm)

Printer Setup and Operation

Print Engine Installation

3/27/14 ZE500™ User Guide P1051584-003

Printer Setup and Operation

12.13 in (308.2 mm)

1.454 in. (37 mm)

15.89 in.

(403.7 mm)

12.73 in. (323.2 mm)

7.34 in. (186.5 mm)

14.95 in. (379.73 mm)

19.87 in. (504.7 mm)

0.613 in.

(15.6 mm)

0.52 in.

(13.2 mm)

Ribbon and media edge

First print

element

Mainframe

Print Engine Installation

Side View—ZE500-4 Print Engine

P1051584-003 ZE500™ User Guide 3/27/14

Side View—ZE500-6 Print Engine

0.613 in.

(15.6 mm)

0.52 in.

(13.2 mm)

Ribbon and

media edge

First print

element

Mainframe

Printer Setup and Operation

Print Engine Installation

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Printer Setup and Operation

Print Engine Installation

Install the Print Engine in an Applicator

To install the print engine into an applicator, complete these steps:

This section provides the basic instructions for installing the print engine into an applicator.

Caution • If the print engine is installed improperly, it could fall out of the applicator and

cause injury. The center mounting bolt and four mounting screws must be installed and secured. See

1. See Figure 7. Install the center mounting bolt into the center hole on the applicator.

2. Carefully place the keyhole on the center mounting bolt.

Note • The keyhole and the center mounting bolt are designed to support the print engine

Figure 7 for the location of the bolt and screws.

and assist in installing and removing the four mounting screws.

3. Install the four corner mounting screws to secure the print engine to the applicator.

Figure 7 • Front View of Print Engine in Applicator

Mounting screws (four total)

P1051584-003 ZE500™ User Guide 3/27/14

Keyhole

Center mounting bolt (shown inside hole on applicator)

Applicator

Select a Data Communication Interface

You may connect your print engine to a computer using one or more of the available connections. The standard conn ections are shown in print server option or a parallel port may also be present on your print engine.

Figure 8 • Communication Interfaces

Printer Setup and Operation

Select a Data Communication Interface

Figure 8. A ZebraNet wired or wireless

parallel port USB port

wired Ethernet port

serial port

applicator port

Table 3 on page 54 provides basic information about data communication interfaces that you

can use to connect your print engine to a computer. You may send label formats to the print engine through any data communication interface that is available. Select an interface that is supported by both your print engine and your computer or your Local Area Network (LAN).

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Printer Setup and Operation

Select a Data Communication Interface

Caution • Ensure that the print engine power is off (O) before connecting data

communications cables. Connecting a data communications cable while the power is on ( may damage the print engine.

Table 3 • Data Communication Interfaces

Interface

Standard or Option

Description

RS-232 Serial Standard Limitations and Requirements

• Maximum cable length of 50 ft (15.24 m).

• You may need to change print engine parameters to match the

host computer.

• You need to use a null-modem adaptor to connect to the print

engine if using a standard modem cable.

Connections and Configuration The baud rate, number of data and stop bits, the parity, and the XON/XOFF or DTR control must match those of the host computer.

USB Standard Limitations and Requirements

• Maximum cable length of 16.4 ft (5 m).

• No print engine parameter changes required to match the host

computer.

Connections and Configuration No additional configuration is necessary.

8-bit Parallel data interface

Standard Limitations and Requirements

• Maximum cable length of 10 ft (3 m).

• Recommended cable length of 6 ft (1.83 m).

• No print engine parameter changes required to match the host

computer.

• A wired or wireless print server (if installed) takes up this port

on the print engine.

Connections and Configuration No additional configuration is necessary.

P1051584-003 ZE500™ User Guide 3/27/14

Printer Setup and Operation

Select a Data Communication Interface

Table 3 • Data Communication Interfaces (Continued)

Interface

Standard or Option

Description

Applicator Option Limitations and Requirements The applicator interface is

used to control the print engine fro m a n ext erna l device (usuall y a label applicator).

Connections and Configuration The print engine ships with the following caution label over the optional applicator port:

• For +5V non-isolated mode (internal pow er), no configuration

is necessary.

• For +5V to +28V isolated mode (external power), the jumpers

on the applicator interface board must be reconfigured. See

Applicator Interface Board Reconfiguration on page 145.

Caution • Do not apply external power until after the

applicator interface board is reconfigured for isolated mode. Applying external power when the print engine is configured for internal power will damage your print engine.

Wired Ethernet print server

Option Limitations and Requirements

• Can print to the print engine from any computer on your LAN.

• Can communicate with the printer through the print engine’s

web pages.

• The printer must be configured to use your LAN.

• A parallel connection or a wireless print server (if installed)

takes up this port on the print engine.

Caution • Be careful not to plug a USB cable into a wired

Ethernet print server connector on the print engine because doing so will damage the Ethernet connector.

Connections and Configuration Refer to the ZebraNet Wired and Wireless Print Servers User Guide for configuration

instructions. A copy of this manual is ava ilable at

http://www.zebra.com/manuals or on the user CD that came with

your print engine.

Note • To use this connection, you may need to remove a

factory-installed plug that is designed to keep someone from accidentally plugging a USB connector into this port.

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Printer Setup and Operation

Select a Data Communication Interface

Table 3 • Data Communication Interfaces (Continued)

Interface

Standard or Option

Description

Wireless print server Option Limitations and Requirements

• Can print to the print engine from any computer on your

Wireless Local Area Network (WLAN).

• Can communicate with the printer through the print engine’s

web pages.

• The print engine must be configured to use your WLAN.

• A parallel connection or a wired print server (if install ed) takes

up this port on the print engine.

Configuration Refer to the ZebraNet Wired and Wireless Print Servers User Guide for configuration instructions. A copy of this

manual is available at

http://www.zebra.com/manuals or on the

user CD that came with your print engine.

Data Cables

You must supply all data cables for your application. Ethernet cables do not require shielding, but all other data cables must be fully shielded and

fitted with metal or metallized connector shel ls. Unshie lde d data cables may increase ra dia ted emissions above the regulated limits.

To minimize electrical noise pickup in the cable:

• Keep data cables as short as possible.

• Do not bundle the data cables tightly with the power cords.

• Do not tie the data cables to power wire conduits.

P1051584-003 ZE500™ User Guide 3/27/14

Connect the Print Engine to a Power Source

115 V AC

230 V AC

Connect the Print Engine to a Power Source

The AC power cord must have a three-prong female connector on one end that plugs into the mating AC power connector at the rear of the print engine. If a power cable was not included with your print engine, refer to

Caution • For personnel and equipment safety, always use an approved three-conductor

power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific three-conductor grounded plug configuration.

To connect the print engine to a power source, complete these steps:

1. Plug the female end of the A/C power cord into the A/C power connector on the back of

the print engine.

Power Cord Specifications on page 58.

Printer Setup and Operation

2. Plug the male end of the A/C power cord into an appropriate power outlet.

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Printer Setup and Operation

Connect the Print Engine to a Power Source

3. Turn on (I) the print engine.

The print engine boots up and performs a self-test.

Power Cord Specifications

Caution • For personnel and equipment safety, always use an approved three-conductor

power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific, three-conductor grounded plug configuration.

Depending on how your print engine was ordered, a power cord may or may not be included. If one is not included or if the one included is not suitable for your requirements, see and refer to the following guidelines:

• The overall cord length must be less than 9.8 ft. (3 m).

• The cord must be rated for a minimum of 10 A, 250 V.

• The chassis ground (earth) must be connected t o ensure safety and re duce electromagnetic interference.

Figure 9

P1051584-003 ZE500™ User Guide 3/27/14

Printer Setup and Operation

Connect the Print Engine to a Power Source

Figure 9 • Power Cord Specifications

AC power plug for your country—This should bear the certification

mark of at least one of the known international safety organizations

Figure 10).

( 3-conductor HAR cable or other cable approved for your country.

IEC 320 connector—This should bear the certification mark of at

least one of the known international safety organizations ( Length ≤ 9.8 ft. (3 m). Rating 10 Amp minimum, 250 VAC.

Figure 10).

Figure 10 • International Safety Organization Certification Symbols

3/27/14 ZE500™ User Guide P1051584-003

Printer Setup and Operation

LH RH

Load Ribbon and Media

Use the instructions in this section to load ribbon (if used) and media in a ZE500™ print engine. Ribbon is used with thermal transfer labels. For direct thermal labels, do not load ribbon in the print engine. To

When to Use Ribbon on page 39.

Caution • While performing any tasks near an open printhead, remove all rings, watches,

hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing.

Important • Use ribbon that is wider than the media to protect the printhead from wear.

Ribbon must be coated on the outside. See information.

To load ribbon and media, complete these steps:

determine if ribbon must be used with a particular media, see

Coated Side of Ribbon on page 39 for more

Loading Ribbon

Caution • The printhead may be hot and could cause severe burns. Allow the

printhead to cool.

Rotate the printhead-release latch to the open position.

P1051584-003 ZE500™ User Guide 3/27/14

Printer Setup and Operation

LH RH LH RH

LH RH

Load Ribbon and Media

2. Position the ribbon roll with the loose end unrolling in the direction shown.

3. Place the roll of ribbon on the ribbon supply spindle. Push the roll back as far as it will go.

4. Place an empty ribbon core on the ribbon take-up spindle. Push the core back as far as it

will go.

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Printer Setup and Operation

LH RH

RHLH

Load Ribbon and Media

Caution • The printhead may be hot and could cause severe burns. Allow the

printhead to cool.

Thread the ribbon under the lower ribbon guide roller (1), under the printhead assembly

(2), and then over the upper ribbon guide roller (3).

6. Wind the ribbon around the core on the ribbon take-up spindle.

P1051584-003 ZE500™ User Guide 3/27/14

Printer Setup and Operation

LH RH

Load Ribbon and Media

Loading Media

7. Load media on the media supply reel of the applicator (refer to the applicator’s

documentation for more information).

8. Press the release button on the pinch roller assembly. Allow the assembly to pivot upward.

9. Slide the media guide all the way out.

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Printer Setup and Operation

LH RH

Load Ribbon and Media

10. Thread the media under the upper guide post (1), below th e pinch roller assembly (2), and

under the printhead assembly

11. Extend approximately 30 in. (75 cm) of media past the peel bar. Remove and discard the

(3).

labels from the liner on this exposed media.

P1051584-003 ZE500™ User Guide 3/27/14

Printer Setup and Operation

LH RH

12. Slide in the media guide until it just touches the edge of the media.

13. Press down on the pinch roller assembly until it locks closed.

Load Ribbon and Media

14. Rotate the printhead-release latch to the closed position.

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Printer Setup and Operation

LH RH

Load Ribbon and Media

15. Raise the peel roller latch so that the peel roller assembly pivots downward.

16. Thread the liner around the peel bar, under the platen roller, and through the peel roller

assembly.

Important • If the applicator has an air tube, route the liner between the air tube and the

peel bar. Do not thread the liner over the air tube.

P1051584-003 ZE500™ User Guide 3/27/14

Printer Setup and Operation

LH RH

Load Ribbon and Media

17. Rotate the peel roller assembly up until it locks into the closed position.

18. Thread the liner around the take-up spindle of the applicator (refer to the applicator’s

documentation for more information).

19. Close the media door.

20. If desired, perform the CANCEL Self T e st on page 149 to verify that your printer is able to

print.

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Printer Setup and Operation

Notes • ___________________________________________________________________

__________________________________________________________________________

Load Ribbon and Media

P1051584-003 ZE500™ User Guide 3/27/14

Printer Configuration

and

This section assists you with configuration of and adjustments to the print engine.

Contents

Changing Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Print Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Maintenance and Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Language Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Sensor Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Calibrate the Ribbon and Media Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Remove Used Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Adjust the Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Transmissive Media Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Reflective Media Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Ribbon Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Toggle Positioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Printhead Pressure Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Adjustment

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Printer Configuration and Adjustment

Changing Printer Settings

This section presents the printe r settings that you can change and identifies the tools for changing them. These tools include the following:

• ZPL and Set/Get/Do (SGD) commands (See the Zebra® Programming Guide for more information.)

• The printer’s control panel display (See Contr o l Panel Display on page 15 for more information.)

• The printer’s web pages when the printer has an active wired or wireless print server connection (See the ZebraNet Wired and Wireless Print Servers User Guide for more information.)

This section contains the following subsections:

• Print Settings on page 71

• Maintenance and Diagnostic Tools on page 80

• Network Settings on page 87

• Language Settings on page 91

• Port Settings on page 94

For information about RFID parameters, see the RFID Programming Guide 2.

Note • You can download the latest copy of the referenced manuals from

http://www.zebra.com/manuals.

P1051584-003 ZE500™ User Guide 3/27/14

Print Settings

Table 4 • Print Settings

Printer Configuration and Adjustment

Changing Printer Settings

Print Darkness

Set the darkness to the lowest setting that provid es good print quality. If you set the darkness too high, the label image may print unclearly, bar codes may not scan correctly, the ribbon may burn through, or the printhead may wear prematurely.

If desired, use the FEED Self Test on page 134 to determine the best darkness setting.

Accepted values:

Related ZPL command(s):

SGD command used:

0.0 – 30.0

^MD, ~SD print.tone

Control panel menu item: DARKNESS on page 19

Printer web page:

View and Modify Printer Settings > General Setup >

Darkness

Print Speed Select the speed for printing a label (given in inches per second). Slower print speeds

typically yield better print quality.

Accepted values:

Related ZPL command(s):

SGD command used:

• ZE500-4 203 dpi: 2–12 ips

• ZE500-4 300 dpi: 2–12 ips

• ZE500-6 203 dpi: 2–12 ips

• ZE500-6 300 dpi: 2–10 ips

^PR media.speed

Control panel menu item: PRINT SPEED on page 19

Printer web page:

View and Modify Printer Settings > General Setup >

Print Speed

Slew Speed The slew speed is the speed at which the printer skips over the areas in a label format that

are blank across the full width of the image. A faster slew speed may redu ce prin tin g time. The print engine automatically senses when to apply this higher speed.

Accepted values:

Related ZPL command(s):

SGD command used:

• ZE500-4 203 dpi: 2–12 ips

• ZE500-4 300 dpi: 2–12 ips

• ZE500-6 203 dpi: 2–12 ips

• ZE500-6 300 dpi: 2–10 ips

^PR none

Control panel menu item: SLEW SPEED on page 19

Printer web page:

none

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Printer Configuration and Adjustment

Media direction

Factory-set tear line location at position 000

Changing Printer Settings

Table 4 • Print Settings (Continued)

Backfeed Speed

Tear-Off Position

Backfeed refers to the backward motion of the media from the tear -off or pe el-off positio n to the print position. This motion occurs so that more of the lead edge of each l abel can be used for printing. Reducing backfeed speed can mitigate some issues. In general, reducing the backfeed speed may improve print quality at the start of the label. This speed defaults to

ips.

Accepted values:

Related ZPL command(s):

SGD command used:

• ZE500-4 203 dpi: 2–12 ips

• ZE500-4 300 dpi: 2–12 ips

• ZE500-6 203 dpi: 2–12 ips

• ZE500-6 300 dpi: 2–10 ips

^PR none

Control panel menu item: BACKFEED SPEED on page 19

Printer web page:

none

If necessary, adjust the position of the media over the tear-off bar after printing.

• Higher numbers move the media out (the tear line moves closer to the leading edge of

the next label).

• Lower numbers move the media in (the tear line moves closer to the edge of the label

just printed).

Accepted values:

Related ZPL command(s):

SGD command used:

–120 to 120 ~TA none

Control panel menu item: TEAR OFF on page 20

Printer web page:

P1051584-003 ZE500™ User Guide 3/27/14

View and Modify Printer Settings > General Setup >

Tear

Off

Printer Configuration and Adjustment

Table 4 • Print Settings (Continued)

Print Mode Select a print mode that is compatible with your print engine options.

Changing Printer Settings

Accepted values:

• APPLICATOR—The print engine prints a label when

it receives a signal from the applicator.

• TEAR OFF—The print engine prints label formats as

it receives them. The print engine operator can tear of f the printed labels any time after they print.

• STREAM—The print engine prints a batch of labels

with backfeed occurring only at the start and end of the batch instead of between individual labels. This setting increases label throughput in batch printing.

• REWIND—The print engine prints without pausing

between labels. The media is wound onto a core after printing.

• RFID—The print engine does not backfeed between

labels. When the last label prints, the print engine waits 1 second for another label format before feedin g the last printed label to the tear-off position. Use this mode when printing multiple RFID labels in Tear-Off mode to improve throughput time.

Related ZPL command(s):

SGD command used:

^MM media.printmode

Control panel menu item: PRINT MODE on page 20

Printer web page:

View and Modify Printer Settings > General Setup >

Mode

Applicator Port

Select the appropriate action for the applicator port, as suggested by the applicator manufacturer.

Accepted values:

• OFF: The applicator port is off.

• MODE 1: Asserts the ~END_PRINT signal low while

the print engine is moving the label forward.

• MODE 2: Asserts the ~END_PRINT signal high

while the print engine is moving the label forward.

• MODE 3: Asserts the ~END_PRINT signal low for

milliseconds when a label has been completed and

20 positioned. Not asserted during continuous printing modes.

• MODE 4: Asserts the ~END_PRINT signal high for

20 milliseconds when a label has been completed and positioned. Not asserted during continuous printing modes.

Related ZPL command(s):

SGD command used:

^JJ device.applicator.end_print

Control panel menu item: APPLICATOR PORT on page 20

Printer web page:

View and Modify Printer Settings > Advanced Setup >

Applicator

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Printer Configuration and Adjustment

Changing Printer Settings

Table 4 • Print Settings (Continued)

Start Print Signal

This parameter determines how the print engine reacts to the Start Print Signal input on

3 of the applicator interface connector at the rear of the print engine.

Important • The Start Print Signal is determined by the applicator manufacturer.

The print engine must use the correct setting for it to work properly.

Accepted values:

• PULSE MODE—Labels print when the signal

transitions from HIGH to LOW or LOW to HIGH, as specified by the SGD command device.applicator.start_print.

• LEVEL MODE—Labels print as long as the signal is

asserted LOW.

Related ZPL command(s):

SGD command used:

^JJ none

Control panel menu item: START PRINT SIG on page 20

Printer web page:

View and Modify Printer Settings > Advanced Setup >

Start Print Sig

Media Type Select the type of media that you are using.

• If you select CONTINUOUS, you must include a label length in your label format (^LL

if you are using ZPL).

• If you select NON-CONTINUOUS for various non-continuous media, the print engine

feeds media to calculate the label length.

See Types of Media on page 47 for more information.

Accepted values:

Related ZPL command(s):

SGD command used:

• CONTINUOUS

• NON-CONTINUOUS

^MN none

Control panel menu item: MEDIA TYPE on page 20

Printer web page:

View and Modify Printer Settings > Media Setup >

Media

Type

Print Method Specify if ribbon is being used. Thermal Transfer media requires ribbon for printing while

Direct Thermal media does not. To determine if you need to use ribbon, see When to Use Ribbon on page 39.

Accepted values:

Related ZPL command(s):

SGD command used:

• THERMAL TRANS

• DIRECT THERMAL

^MT none

Control panel menu item: PRINT METHOD on page 21

Printer web page:

View and Modify Printer Settings > Media Setup >

Method

P1051584-003 ZE500™ User Guide 3/27/14

Table 4 • Print Settings (Continued)

Print Width Specify the width of the labels being used.

Note • Setting the width too narrow can result in portions of a label format not being

printed on the media. Setting the width too wide waste s formatti ng memory and can cause the printer to print off of the label and onto the platen roller. This setting can affect the horizontal position of the label format if the image was inverted using the ^POI ZPL

II command.

Printer Configuration and Adjustment

Changing Printer Settings

Accepted values:

minimum: 2 dots maximum:

• ZE500-4 203 dpi: 832 dots

• ZE500-4 300 dpi: 1228 dots

• ZE500-6 203 dpi: 1344 dots

• ZE500-6 300 dpi: 1984 dots

Related ZPL command(s):

SGD command used:

^PW none

Control panel menu item: PRINT WIDTH on page 21

Printer web page:

View and Modify Printer Settings > Media Setup >

Width

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Printer Configuration and Adjustment

Label length (including interlabel gap)

Interlabel gap

Set the maximum label length to approximately this value

Changing Printer Settings

Table 4 • Print Settings (Continued)

Maximum Label Length

Set the maximum label length to a value that is at least 1.0 in. (25.4 mm) greater than the actual label length plus the inte rl ab el gap . If you set the value to one that is smaller t ha n the label length, the print engine assumes that continuous media is loaded, and the print engine cannot calibrate.

For example, if the label length is 6.0 inches (152 mm) including the interlabel gap, set the parameter for at least 7.0

inches (178 mm).

Related ZPL command(s): ^ML

Control panel menu item:

P1051584-003 ZE500™ User Guide 3/27/14

Accepted values:

SGD command used:

Printer web page:

0 to the maximum label length supported by the printer

none

MAXIMUM LENGTH on page 21

View and Modify Printer Settings > Media Setup >

Maximum

Length

Printer Configuration and Adjustment

Table 5 • Ribbon Tension Settings

Ribbon Width

Ribbon Length

300 Meters 450 Meters 600 Meters

3 to 5 in. (76 to 127 mm)

LOW LOW LOW

4 to 6 in. (102 to 152 mm)

LOW LOW or MEDIUM LOW or MEDIUM

5 to 7 in. (127 to 178 mm)

LOW or MEDIUM MEDIUM MEDIUM or HIGH

Table 4 • Print Settings (Continued)

Changing Printer Settings

Ribbon Tension

Select the ribbon tension setting that is appropriate for the width or type of media being printed. HIGH can be used for most media. The correct setting is determined by a combination of the ribbon width and the ribbon length (

Table 5). If necessary, use a lower

value for narrow media or for glossy media.

Accepted values:

• HIGH

• MEDIUM

• LOW

Related ZPL command(s): ^JW

Backfeed Sequence

SGD command used:

Control panel menu item: RIBBON TENSION on page 29

Printer web page:

This parameter sets when label backfeed occurs after a label is removed in some print modes. It has no effect in Rewind mode. This setting is superseded by as part of a label format.

Accepted values:

Related ZPL command(s): ~JS

SGD command used:

Control panel menu item: BACKFEED on page 30

Printer web page:

none

~JS when received

• AFTER (backfeed occurs immediately after the last

label is completed)

• OFF (no backfeed)

• BEFORE (backfeed occurs before the forward motion

of the first label)

• DEFAULT

none

View and Modify Printer Settings > Advanced Setup >

Backfeed

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Printer Configuration and Adjustment

Changing Printer Settings

Table 4 • Print Settings (Continued)

Label Top Position

Label Left Position

This parameter adjusts the print positio n vertically on the label. Positive n umb ers ad ju st the label top position farther down the lab el (a way from t he prin th ead ) by t he spec ified n umber of dots. Negative numbers adjust the position up the label (toward the printhead).

Accepted values:

–120 to 120

Related ZPL command(s): ^LT

SGD command used:

none

Control panel menu item: LABEL TOP on page 30

Printer web page:

View and Modify Printer Settings > General Setup >

Label Top

If necessary , shift the print position horizontally on t he label. Positive numbe rs move the left edge of the image toward the center of the label by the number of dots selected, while negative numbers move the left edge of the image toward the left edge of the label.

Accepted values:

–9999 to 9999

Related ZPL command(s): ^LS

SGD command used:

none

Control panel menu item: LEFT POSITION on page 30

Printer web page:

View and Modify Printer Settings > Advanced Setup >

Left Position

Head Test Count

Error on Pause

The ZE500-6 print engine periodically performs a test of the printhead functionality. This parameter establishes how many labels are printed between these internal tests.

Accepted values:

0000 (disables the test) to 9999

Related ZPL command(s): ^JT

SGD command used:

none

Control panel menu item: HEAD TEST COUNT on page 30

Printer web page:

View and Modify Printer Settings > Advanced Setup >

Head Test Count

When this option is enabled and the print engine is paused, the print engine sets the applicator error state.

Accepted values:

• ENABLED

• DISABLED

Related ZPL command(s): ^JJ

SGD command used:

none

Control panel menu item: ERROR ON PAUSE on page 31

Printer web page:

View and Modify Printer Settings > Advanced Setup >

Error on Pause

P1051584-003 ZE500™ User Guide 3/27/14

Printer Configuration and Adjustment

Table 4 • Print Settings (Continued)

Changing Printer Settings

Ribbon Low Mode

Ribbon Low Output

The Ribbon Low feature determines if the print engine will generate a warning when the amount of ribbon left on the roll gets low.

When the Ribbon Low feature is off, the output signal (Pin 9) does not function, the LOW

RIBBON

warning is not displayed, and the print engine co ntinues to prin t until it runs o ut of

ribbon. When the Ribbon Low feature is enabled, output signal (Pin 9) on the applicator port is

functional. When the amount of ribbon on the supply spindle gets low, the output signal asserts to provide a

RIBBON LOW warning. Set the output signal to assert HIGH or LOW.

Accepted values:

• ENABLED

• DISABLED

Related ZPL command(s): ^JJ

SGD command used:

none

Control panel menu item: RIBBON LOW MODE on page 31

Printer web page:

none

When the Ribbon Low feature is enabled, this parameter determines if the output signal on Pin 9 is HIGH or LOW.

Accepted values:

Related ZPL command(s):

• ACTIVE HIGH

• ACTIVE LOW

none

Reprint Mode

SGD command used:

device.applicator.ribbon_low

Control panel menu item: RIBBON LOW OUTPUT on page 31

Printer web page:

none

When reprint mode is enabled, you can reprint the last label printed by pressin g and holdin g PAUSE + CANCEL on the printer’s control panel.

Accepted values:

• ON

• OFF

Related ZPL command(s): ^JZ

SGD command used:

none

Control panel menu item: REPRINT MODE on page 32

Printer web page: N/A

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Printer Configuration and Adjustment

Changing Printer Settings

Maintenance and Diagnostic Tools

Table 6 • Maintenance and Diagnostic Tools

Early Warning for Media and Ribbon

Early Warning for Maintenance

Printhead Cleaning Interval

When this feature is enabled, the print engine provides warnings when the media or ribbon is reaching near the end of the roll.

Accepted values:

Related ZPL command(s):

SGD command used:

MEDIA DISABLED, MEDIA ENABLED ^JH none

Control panel menu item: EARLY WARNING MEDIA on page 21

Printer web page:

View and Modify Printer Settings > General Setup

> Early Warning (Media)

When this feature is enabled, the print engine provides warnings when the printhead needs to be cleaned.

Accepted values:

Related ZPL command(s):

SGD command used:

MAINT. OFF, MAINT. ON ^JH none

Control panel menu item: EARLY WARNING MAINTENANCE on page 23

Printer web page:

View and Modify Printer Settings > General Setup

> Early Warning (Maintenance)

When Early Warning for Maintenance is enabled, set this value to the length of the media or ribbon roll that you are using.

When the printhead reaches the set length, WARNING CLEAN PRINTHEAD appears on the control panel display. If the alert function is enabled, the print engine generates an alert.

Accepted values:

Related ZPL command(s):

SGD command used:

0 M/0 FT to 450M/1476 FT in 50 M increments ^JH none

Control panel menu item: HEAD CLEANING on page 23

View and Modify Printer Settings > General Setup

> Head Cleaning

Printhead Life Expectancy

Printer web page:

When Early Warning for Maintenance is enabled, set this value to the number of inches of media that the printhead is expected to print.

When the printhead reaches the set length, W ARNING REPLACE HEAD appears on the control panel display. If the alert function is enabled, the print engine generates an alert.

Accepted values:

Related ZPL command(s):

SGD command used:

0 M/0 FT to 450M/1476 FT in 50 M increments ^JH none

Control panel menu item: HEAD LIFE on page 23

Printer web page:

P1051584-003 ZE500™ User Guide 3/27/14

View and Modify Printer Settings > General Setup

> Head Life

Printer Configuration and Adjustment

Changing Printer Settings

Table 6 • Maintenance and Diagnostic Tools (Continued)

Non-Resettable Counter

User-Controlled Counters

Print Counter Readings

The non-resettable counter gives the total length of media that the printer has printed. You can use firmware commands to change the unit of measure for this counter.

Related ZPL command(s):

SGD command used:

^MA (for changing unit of measure) none

Control panel menu item: NONRESET CNTR on page 24

Printer web page:

none

Two user-controlled counters give the tot al len gt h of media that the printe r has prin ted since the last time the counter was reset. You can use firmware commands to change the unit of measure and reset the counters.

Related ZPL command(s):

^MA (for changing unit of measure) ~RO (for resetting counters)

SGD command used:

odometer.media_marker_count1 odometer.media_marker_count2

Control panel menu item: RESET CNTR1 on page 24

RESET CNTR2 on page 24

Printer web page:

none

Prints a label that lists the odometer readings for the following:

• the non-resettable counter

• the two user-controlled counters

• the Early Warning for Maintenance counters, which indicate when the printhead

was last cleaned and the printhead life (If the Early Warning for Maintenance feature is disabled, the counters related to it do not print.)

Related ZPL command(s):

SGD command used:

Control panel menu item:

Printer web page:

~HQ none

PRINT METERS on page 24

none

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Printer Configuration and Adjustment

Changing Printer Settings

Table 6 • Maintenance and Diagnostic Tools (Continued)

Print Information

Print the specified information on one or more labels.

• FONTS—Prints the available fonts in the print engine, including standard print

engine fonts plus any optional fonts. Fonts may be stored in RAM or Flash memory.

• BAR CODES—Prints the available bar codes in the print engine. B ar cod es may b e

stored in RAM or Flash memory.

• IMAGES—Prints the available images stored in the print engine’s RAM, Flash

memory, or optional memory card.

• FORMATS—Prints the available formats stored in the printer’s RAM, Flash

memory, or optional memory card.

• SETUP—Prints the printer configuration label.

• NETWORK—Prints the settings for any print server that is installed.

• ALL—Prints the previous six labels.

Related ZPL command(s):

Printer configuration: ~WC Network: ~WL Others: ^WD

SGD command used: none

Control panel menu item:

LIST FONTS on page 24 LIST BAR CODES on page 25 LIST IMAGES on page 25 LIST FORMATS on page 25 LIST SETUP on page 25 LIST NETWORK on page 25 LIST ALL on page 26

Print a Sensor Profile

Initialize Flash Memory

Printer web page:

View and Modify Printer Settings >

Listings on Label

Shows the sensor settings compared to actual sensor readings. To interpret the results of the sensor profile, see Sensor Profile on page 139.

Related ZPL command(s):

~JG

SGD command used: none

Control panel menu item:

Printer web page:

SENSOR PROFILE on page 26

View and Modify Printer Settings >

Listings on Label

This option erases all previously stored information from Flash memory.

Caution • This option completely erases the Flash memory.

Related ZPL command(s):

^JB

SGD command used: none

Control panel menu item:

Printer web page:

INIT FLASH MEM. on page 26

View and Modify Printer Settings > Advanced

Setup > Format Memory

P1051584-003 ZE500™ User Guide 3/27/14

Table 6 • Maintenance and Diagnostic Tools (Continued)

Power-Up Action Set the Power-Up Action

Set the action for the printer to take during the power-up sequence.

• CALIBRATE adjusts sensor levels and thresholds, determines the lab el length, an d

feeds the media to the next web.

• FEED—feeds the labels to the first registration point.

• LENGTH determines the label length using current sensor values, and feeds the

media to the next web.

• NO MOTION tells the printer not to move the media. You must manually ensure

that the web is positioned correctly, or press feed to position the next web.

• SHORT CAL sets the media and web thresholds without adjusting sensor gain,

determines the label length, and fee ds the media to the next web.

Printer Configuration and Adjustment

Changing Printer Settings

Head-Close Action

Accepted values:

Related ZPL command(s):

SGD command used:

• CALIBRATE

• FEED

• LENGTH

• NO MOTION

• SHORT CAL

^MF none

Control panel menu item: MEDIA POWER UP on page 29

Printer web page:

View and Modify Printer Settings > Calibration

Set the Head-Close Action

Set the action for the printer to take when you close the printhead.

• CALIBRATE adjusts sensor levels and thresholds, determines the lab el length, an d

feeds the media to the next web.

• FEED—feeds the labels to the first registration point.

• LENGTH determines the label length using current sensor values, and feeds the

media to the next web.

• NO MOTION tells the printer not to move the media. You must manually ensure

that the web is positioned correctly, or press feed to position the next web.

• SHORT CAL sets the media and web thresholds without adjusting sensor gain,

determines the label length, and fee ds the media to the next web.

Accepted values:

Related ZPL command(s):

SGD command used:

• CALIBRATE

• FEED

• LENGTH

• NO MOTION

• SHORT CAL

^MF none

Control panel menu item: HEAD CLOSE on page 30

Printer web page:

3/27/14 ZE500™ User Guide P1051584-003

View and Modify Printer Settings > Calibration

Printer Configuration and Adjustment

Changing Printer Settings

Table 6 • Maintenance and Diagnostic Tools (Continued)

Load Defaults Load Printer or Print Server Defaults

• F ACT ORY—Restores all printer settings other than the network settings back to the

factory defaults. Use care when loading defaults because you will need to reload all settings that you changed manually.

• NETWORK—Reinitializes the printer’s wired or wireless print server. With a

wireless print server, the printer will also reassociate with your wireless network.

• LAST SAVED—Loads settings from the last permanent save.

Accepted values:

Related ZPL command(s):

SGD command used:

Control panel menu item:

Control panel key(s):

Printer web page:

• FACTORY

• NETWORK

• LAST SAVED

Factory: ^JUF Network: ^JUN Last saved: ^JUR

none Available as options when exiting Setup Mode. See

Exit Setup Mode on page 17.

Factory: Hold FEED + PAUSE during printer power-up to reset the printer paramete rs to fa cto r y values.

Network: Hold CANCEL + PAUSE during printer power-up to reset the network parameters to factor y values.

Last saved: N/A

Factory: View and Modify Printer Settings >

Restore Default Configuration

Network: Print Server Settings > Reset Print

Server

Last saved: View and Modify Printer Settings >

Restore Saved Configuration

P1051584-003 ZE500™ User Guide 3/27/14

Printer Configuration and Adjustment

Changing Printer Settings

Table 6 • Maintenance and Diagnostic Tools (Continued)

Media and Ribbon Sensor Calibration

Communication Diagnostics Mode

Calibrate the printer to adjust the sensitivity of the media and ribbon sensors. For complete instructions on how to perform a calibration procedure, see Calibrate the

Ribbon and Media Sensors on page 97.

Accepted values:

Related ZPL command(s):

SGD command used:

Control panel menu item:

Control panel key(s):

N/A ~JC none

MEDIA AND RIBBON CALIBRATE on page 26

Hold PAUSE + FEED + CANCEL for 2 seconds to initiate calibration.

Printer web page:

The calibration procedure cannot be initiated through the web pages. See the following web page for settings that are set during sensor calibration:

View and Modify Printer Settings > Calibration

Important • Do not change these settings

unless you are told to do so by Zebra T echnical Support or by an authorized service technician.

Use this diagnostics tool to cause the printer to output the hexadecimal values for all data received by the printer.

For more information, see Communication Diagnostics Test on page 138.

Format Conversion

Accepted values:

Related ZPL command(s):

SGD command used:

Control panel menu item:

• DISABLED

• ENABLED

~JD to enable, ~JE to disable none

COMMUNICATIONS on page 28

Printer web page: N/A

Selects the bitmap scaling factor. The first number is the original dots per inch (dpi) value; the second, the dpi to which you would like to scale.

Accepted values:

• NONE

• 150 → 300

• 150 → 600

• 200 → 600

• 300 → 600

Related ZPL command(s): none

SGD command used: none

Control panel menu item: FORMAT CONVERT on page 32

Printer web page: none

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Printer Configuration and Adjustment

Changing Printer Settings

Table 6 • Maintenance and Diagnostic Tools (Continued)

Idle Display Select the information shown on the printer’s display when the printer is idle.

Accepted values:

• FIRMWARE (FW) VERSION

• MM/DD/YY 24 HR

• M/DD/YY 12 HR

• DD/MM/YY 24 HR

• DD/MM/YY 12 HR

Related ZPL command(s): none

SGD command used:

none

Control panel menu item: IDLE DISPLAY on page 32

Printer web page: N/A

RTC Date This parameter allows you to set the date to display in the Idle Display.

Related ZPL command(s): ^ST

SGD command used: none

Control panel menu item: RTC DATE on page 33

Printer web page: none

RTC Time This parameter allows you to set the time to display in the Idle Display.

Related ZPL command(s): ^ST

SGD command used: none

Control panel menu item: RTC TIME on page 33

Printer web page: none

Password Level This parameter allows yo u to select whether certain factory-selected menu items or all

menu items are password protected.

Accepted values:

• SELECTED ITEMS

• ALL ITEMS

Related ZPL command(s): none

SGD command used: none

Control panel menu item: PASSWORD LEVEL on page 36

Printer web page: none

Run a ZBI Program

If you have ZBI 2.0 installed, you may choose to run a ZBI program that you have downloaded to your printer.

Accepted values:

Related ZPL command(s):

SGD command used:

Control panel menu item:

Printer web page:

N/A

^JI, ~JI zbi.control.run

Run the Specified ZBI Program* on page 33

Directory Listing

P1051584-003 ZE500™ User Guide 3/27/14

Network Settings

Table 7 • Network Settings

Primary Network Select the Primary Network Device

This parameter determines which device should be considered primary in the active device selection.

Printer Configuration and Adjustment

Changing Printer Settings

Load from External Device

Active Print Server

Accepted values:

Related ZPL command(s):

• WIRED

• WIRELESS

^NC

SGD command used: ip.primary_network

Control panel menu item: PRIMARY NETWORK on page 33

Printer web page: none

View if IP Settings Are Loaded from the Printer or Print Server

This parameter tells whether to use the print engine’s or the print server’s LAN/WLAN settings at power-up. The default is to use the print engine’s settings.

Accepted values:

Related ZPL command(s):

• YES

• NO

^NP

SGD command used: none

Control panel menu item: LOAD FROM EXT? on page 33

Printer web page: none

View the Active Print Server

This menu item displays which print server is being used. This tells which device’s settings such as IP protocol and IP address are being displayed under tho se menu items.

Accepted values:

• WIRELESS indicates that the wireless print server is active.

• INTERNAL WIRED indicates that the internal wired print server is active.

• EXTERNAL WIRED indicates that an external wired print server is active.

• NONE indicates that one of the network options is installed but is not active. When NONE is shown for this menu item, the device-specific items such as IP protocol and IP address will not display.

Related ZPL command(s): none

SGD command used: none

Control panel menu item: ACTIVE PRINTSRVR on page 34

Printer web page: none

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Printer Configuration and Adjustment

Changing Printer Settings

Table 7 • Network Settings (Continued)

IP Protocol Set the IP Resolution Method

This parameter tells if the user (permanent) or the server (dynamic) selects the

address. If a dynamic option is chosen, this parameter tells the method(s) by which

IP the wired or wireless print server receives the IP address from the server.

Accepted values:

Related ZPL command(s):

• ALL

• GLEANING ONLY

• RARP

• BOOTP

• DHCP

• DHCP & BOOTP

• PERMANENT

^ND

SGD command used: Wired: internal_wired.ip.protocol

Wireless: wlan.ip.protocol

Control panel menu item: IP PROTOCOL on page 34

Printer web page:

View and Modify Printer Settings >

IP Address View or Set the Printer’s IP Address

View and, if necessary, change the printer’s IP address. Changes to this setting are saved only if IP PROTOCOL is set to PERMANENT. To

allow any saved changes to take effect, reset the print server (see

on page 90).

external_wired.ip.protocol

Network TCP/IP

Communications Setup >

Settings > IP Protocol

Reset Network

Accepted values:

Related ZPL command(s):

000 to 255 for each field ^ND

SGD command used: Wired: internal_wired.ip.addr

external_wired.ip.addr

Wireless: ip.addr, wlan.ip.addr

Control panel menu item: IP ADDRESS on page 34

Printer web page:

View and Modify Printer Settings >

Network TCP/IP

Communications Setup >

Settings > IP Address

P1051584-003 ZE500™ User Guide 3/27/14

Table 7 • Network Settings (Continued)

Subnet Mask View or Set the Subnet Mask

View and, if necessary, change the subnet mask. This menu item appears only if a wired or wireless print server is installed on yo ur

printer. To save changes to this setting, set reset the print server (see

Reset Network on page 90).

Printer Configuration and Adjustment

Changing Printer Settings

IP PROTOCOL to PERMANENT, and then

Accepted values:

Related ZPL command(s):

SGD command used: Wired: internal_wired.ip.netmask

Control panel menu item: SUBNET MASK on page 34

Printer web page:

Default Gateway View or Set the Default Gateway

View and, if necessary, change the default gateway. This menu item appears only if a wired or wireless print server is installed on yo ur

printer. To save changes to this setting, set reset the print server (see

Reset Network on page 90).

Accepted values:

Related ZPL command(s):

SGD command used: Wired: internal_wired.ip.gateway

000 to 255 for each field

^ND

external_wired.ip.netmask

Wireless: wlan.ip.netmask

View and Modify Printer Settings >

Network TCP/IP

Communications Setup >

Settings > Subnet Mask

IP PROTOCOL to PERMANENT, and then

000 to 255 for each field

^ND

external_wired.ip.gateway

Wireless: wlan.ip.gateway

Control panel menu item: DEFAULT GATEWAY on page 35

Printer web page:

View and Modify Printer Settings >

Network TCP/IP

Communications Setup >

Settings > Default Gateway

MAC Address View the MAC Address

V iew the Media Access Control (MAC) address of the print server that i s installed in the printer (wired or wireless).

Accepted values:

Related ZPL command(s):

N/A none

SGD command used: Wired: internal_wired.mac_addr

external_wired.mac_addr

Wireless: wlan.mac_addr

Control panel menu item: MAC ADDRESS on page 35

Printer web page: none

3/27/14 ZE500™ User Guide P1051584-003

Printer Configuration and Adjustment

Changing Printer Settings

ESSID View the ESSID Value

The Extended Service Set Identification (ESSID) is an identifier for your wireless network. This setting, which cannot be modified from the control pa nel, gives the ESSID for the current wireless configuration.

Table 7 • Network Settings (Continued)

Accepted values:

Related ZPL command(s):

32-character alphanumeric string (default 125) none

SGD command used: wlan.essid

Control panel menu item: ESSID on page 35

Printer web page: none

Reset Network This option resets the wired or wireless print server. You must reset the print server to

allow any changes to the network settings to take effect.

Accepted values:

Related ZPL command(s):

SGD command used:

N/A

~WR device.reset

Control panel menu item: RESET NETWORK on page 35

Printer web page:

Print Server Settings >

Factory

Print Server Settings

P1051584-003 ZE500™ User Guide 3/27/14

Printer Configuration and Adjustment

Language Settings

Table 8 • Language Settings

Language If necessary, change the language that the printer displays.

This change affects the words shown on the following:

• status and error messages

• the printer parameters

• the printer configuration label, the network configurat ion label, and ot her labels that you

can select to print through the user menus (This does not apply to Japanese, Korean, Simplified Chinese, or Traditional Chinese. Labels for those languages print in English.)

Note • The selections for this parameter are displayed in the actual languages to

make it easier for you to find one that you are able to read.

Changing Printer Settings

Control Character

Accepted values:

ENGLISH, SPANISH, FRENCH, GERMAN, ITALIAN, NORWEGIAN, PORTUGUESE, SWEDISH, DANISH, SPANISH 2, DUTCH, FINNISH, JAP ANESE, KOREAN, SIMPLIFIED CHINESE, TRADITIONAL CHINESE, RUSSIAN, POLISH, CZECH, ROMANIAN

Related ZPL command(s): ^KL

SGD command used:

Control panel menu item:

Printer web page:

none

LANGUAGE on page 36

View and Modify Printer Settings > General Setup >

Language

Set the Control Prefix Character Value

The print engine looks for this two-digit hex character to indicate the start of a ZPL/ZPL II control instruction.

Set the control prefix character to match what is used in your label formats.

Accepted values: 00 to FF

Related ZPL command(s): ^CT or ~CT

SGD command used:

none

Control panel menu item: CONTROL PREFIX on page 28

Printer web page:

View and Modify Printer Settings > ZPL Control

3/27/14 ZE500™ User Guide P1051584-003

Printer Configuration and Adjustment

Changing Printer Settings

Table 8 • Language Settings (Continued)

Command Character

Delimiter Character

Set the Format Command Prefix Value

The format command prefix is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions. The print engine looks for this hex character to indicat e the start of a ZPL/ZPL II format instruction.

Set the format command prefix character to match what is used in your label formats.

Important • You cannot use the same hex value for the format command prefix,

control character, and delimiter characters. The print engine must see different characters to work properly. If you are setting the value through the control panel, the printer will skip any value that is already in use.

Accepted values: 00 to FF

Related ZPL command(s): ^CC or ~CC

SGD command used:

none

Control panel menu item: FORMAT PREFIX on page 29

Printer web page:

View and Modify Printer Settings > ZPL Control

Set the Delimiter Character Value

The delimiter character is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions.

Set the delimiter character to match what is used in your label formats.

Accepted values: 00 to FF

Related ZPL command(s): ^CD or ~CD

SGD command used:

Control panel menu item: DELIMITER CHAR on page 29

Printer web page:

ZPL Mode Set the ZPL Mode

Select the ZPL mode that matches what is used in your label formats. This print engine accepts label formats writt en in ei ther ZPL or ZPL II, e liminating the need

to rewrite any ZPL formats that already exist. The print engine remains in the selected mode until it is changed in one of the ways listed here.

Accepted values:

Related ZPL command(s): ^SZ

SGD command used:

Control panel menu item: ZPL MODE on page 29

Printer web page:

none

View and Modify Printer Settings > ZPL Control

• ZPL II

• ZPL

none

View and Modify Printer Settings > ZPL Control

P1051584-003 ZE500™ User Guide 3/27/14

Sensor Settings

Table 9 • Sensor Settings

Sensor Type Select the Media Sensor

Select the media sensor that is appropriate for the media that you are using.

Printer Configuration and Adjustment

Changing Printer Settings

Accepted values:

Related ZPL command(s):

SGD command used:

• WEB

• MARK

^JS none

Control panel menu item: SENSOR TYPE on page 21

Printer web page:

View and Modify Printer Settings > Media Setup

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Printer Configuration and Adjustment

Changing Printer Settings

Port Settings

Table 10 • Port Settings

Parallel Communications

Serial Communications

Set Parallel Communications

Select the communications port that matches the one being used by the host computer.

Accepted values:

Related ZPL command(s):

SGD command used:

• BIDIRECTIONAL

• UNIDIRECTIONAL

none none

Control panel menu item: PARRALEL COMM. on page 27

Printer web page:

View and Modify Printer Settings >

Serial

Communications Setup

Set Serial Communications

Select the communications port that matches the one being used by the host computer.

Accepted values:

• RS232

• RS422/485

• RS485 MULTIDROP

Note • Select RS232 if you are using an

external adapter to enable RS422/485 operation.

Related ZPL command(s):

SGD command used:

none none

Control panel menu item: SERIAL COMM. on page 27

Printer web page:

View and Modify Printer Settings >

Serial

Communications Setup >

Serial

Comm.

P1051584-003 ZE500™ User Guide 3/27/14

Table 10 • Port Settings (Continued)

Baud Rate Set the Baud Rate

Select the baud value that matches the one being used by the host computer.

Printer Configuration and Adjustment

Changing Printer Settings

Accepted values:

Related ZPL command(s):

SGD command used:

Control panel menu item: BAUD on page 27

Printer web page:

Data Bits Set the Data Bits Value

Select the data bits value that matches the one being used by the host computer.

Accepted values:

• 115200

• 57600

• 38400

• 28800

• 19200

• 14400

• 9600

• 4800

• 2400

• 1200

• 600

• 300

^SC comm.baud

View and Modify Printer Settings >

Serial

Communications Setup > Baud

• 7

• 8

Related ZPL command(s):

SGD command used:

Control panel menu item: DATA BITS on page 27

Printer web page:

Parity Set the Parity Value

Select the parity value that matches the one being used by the host computer.

Accepted values:

Related ZPL command(s):

SGD command used:

Control panel menu item: PARITY o n page 27

Printer web page:

^SC comm.data_bits

View and Modify Printer Settings >

Serial

Communications Setup > Data Bits

• NONE

• EVEN

• ODD

^SC comm.parity

View and Modify Printer Settings >

Serial

Communications Setup > Parity

3/27/14 ZE500™ User Guide P1051584-003

Printer Configuration and Adjustment

Changing Printer Settings

Table 10 • Port Settings (Continued)

Host Handshake Set the Host Handshake Protocol Value

Select the handshake protocol that matches the one being used by the host computer.

Accepted values:

Related ZPL command(s):

SGD command used:

• XON/XOFF

• RTS/CTS

• DSR/DTR

^SC none

Control panel menu item: HOST HANDSHAKE on page 28

Printer web page:

View and Modify Printer Settings >

Serial

Communications Setup >

Host

Handshake

Protocol Protocol is a type of error checking system. Depending on the selection, an indicator

may be sent from the print engine to the host computer signifying that data has been received. Select the protocol that is requested by the host computer.

Accepted values:

• NONE

• ZEBRA

• ACK_NAK

Note • ZEBRA is the same as ACK_NAK,

except that ZEBRA response messages are sequenced. If engine must use

ZEBRA is selected, the print

DSR/DTR for host

handshake protocol.

Related ZPL command(s):

^SC

SGD command used: none

Control panel menu item:

Printer web page:

PROTOCOL on page 28

View and Modify Printer Settings >

Serial

Communications Setup > Protocol

Network ID This parameter assigns a unique number to the print engine when the print engine is

operating in an RS422/485 multi-drop network environment (an external RS422/485 adapter is required). This gives the host computer the means to address a specific print engine. This does not affect TCP/IP or IPX networks. Set a unique network ID number for this print engine.

Accepted values:

Related ZPL command(s):

000 to 999 ^NI

SGD command used: none

Control panel menu item:

Printer web page:

NETWORK ID on page 28

View and Modify Printer Settings >

Serial

Communications Setup > Network ID

P1051584-003 ZE500™ User Guide 3/27/14

Calibrate the Ribbon and Media Sensors

Use the procedure in this section to calibrate the printer, which adjusts the sensitivity of the media and ribbon sensors.

• For issues that may be resolved by sensor calibration, see Printing Issues on page 116.

• For a summary of the options for initiating calibration, see Media and Ribbon Sensor

Calibration on page 85.

Important • Follow the calibration procedure exactly as presented. All of the steps must be

performed even if only one of the sensors requires adjustment. You may press and hold

CANCEL at any step in this procedure to cancel the process.

To perform sensor calibration, complete these steps:

1. With the printer in the Ready state, initiate media and ribbon calibration through the print

engine’s display:

a. Navigate to the following parameter. See Control Panel Display on page 15 for

information about using the control panel.

Printer Configuration and Adjustment

Calibrate the Ribbon and Media Sensors

b. Press RIGHT SELECT to select START.

The printer does the following:

•The STATUS light and SUPPLIES light flash yellow once.

•The PAUSE light blinks yellow.

• The control panel displays:

LOAD BACKING

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Printer Configuration and Adjustment

LH RH

Calibrate the Ribbon and Media Sensors

Caution • The printhead may be hot and could cause severe burns. Allow the

printhead to cool.

Rotate the printhead-release latch to the open position.

3. Extend approximately 8 in. (203 mm) of media past the peel bar. Remove and discard the

labels from the liner on this exposed media.

P1051584-003 ZE500™ User Guide 3/27/14

Printer Configuration and Adjustment

LH RH

Calibrate the Ribbon and Media Sensors

4. Pull the media back into the print engine so that only the liner is between the media

sensors.

5. Press PLUS (+) to continue.

The control panel displays:

REMOVE RIBBON

6. Remove the ribbon (if used).

7. Rotate the printhead-release latch to the closed position, and close the media door.

8. Press PAUSE to begin the media calibration process.

The control panel displays:

CALIBRATING PLEASE WAIT

When the process is complete, the control panel displays:

RELOAD ALL

9. Rotate the printhead-release latch to the open position.

10. Reload the media and ribbon (if used).

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100

LH RH

Printer Configuration and Adjustment

Calibrate the Ribbon and Media Sensors

11. Rotate the printhead-release latch to the closed position.

12. Close the media door.

13. Press PAUSE to enable printing.

P1051584-003 ZE500™ User Guide 3/27/14

Zebra ZE500-6, ZE500-4 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

About This Document

Who Should Use This Document

How This Document Is Organized

Introduction

Print Engine Orientation

Print Engine Components

Control Panel

Control Panel Display

Navigating in the Display

Changing Password-Protected Parameters

Default Password Value

Disable the Password Protection Feature

Operating Parameters on the Control Panel

Types of Media

Ribbon Overview

When to Use Ribbon

Coated Side of Ribbon

Handling the Print Engine

Unpack and Inspect the Print Engine

Remove Additional Shipping Materials

To Store the Print Engine

To Ship the Print Engine

Print Engine Installation

Requirements

Dimensions and Clearance Needs

Install the Print Engine in an Applicator

Select a Data Communication Interface

Data Cables

Connect the Print Engine to a Power Source

Power Cord Specifications

Load Ribbon and Media

Changing Printer Settings

Print Settings

Maintenance and Diagnostic Tools

Network Settings

Language Settings

Sensor Settings

Port Settings

Calibrate the Ribbon and Media Sensors