Zebra HC100 Wristband Printer Zebra HC100™ Wristband Printer User Guide (en)

HC100™

Wristband Printer

User Guide

ii

© 2012 ZIH Corp. The copyrights in this manual and the software and/or firmware in the printer described

therein are owned by ZIH Corp. and Zebra’s licensors. Unauthorized reproduction of this manual or the software
and/or firmware in the printer may result in imprisonment of up to one year and fines of up to $10,000
(17 U.S.C.506). Copyright violators may be subject to civil liability.

This product may contain ZPL
Monotype Imaging fonts. Software © ZIH Corp. All rights reserved worldwide.

®

, ZPL II®, and ZebraLink™ programs; Element Energy Equalizer® Circuit; E3®; and

ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo, ZPL, ZPL II, Element
Energy Equalizer Circuit, and E

3

Circuit are registered trademarks of ZIH Corp. All rights reserved worldwide.

All other brand names, product names, or trademarks belong to their respective holders. For additional trademark
information, please see “Trademarks” on the product CD.

Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its

subsidiaries. It is intended solely for the information and use of parties operating and maintaining the equipment
described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any
other purpose without the express, written permission of Zebra Technologies Corporation.

Product Improvements Continuous improvement of products is a policy of Zebra Technologies Corporation.

All specifications and designs are subject to change without notice.

Liability Disclaimer Zebra Technologies Corporation takes steps to ensure that its published Engineering

specifications and manuals are correct; however, errors do occur. Zebra Technologies Corporation reserves the right
to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability In no event shall Zebra Technologies Corporation or anyone else involved in the creation,

production, or delivery of the accompanying product (including hardware and software) be liable for any damages
whatsoever (including, without limitation, consequential damages including loss of business profits, business
interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such
product, even if Zebra Technologies Corporation has been advised of the possibility of such damages. Some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to you.

61207L-003 HC100 User Guide 7/17/12

Compliance Information

Declaration of Conformity

We have determined that the Zebra printers identified as the

HC100™

iii

manufactured by:

Zebra Technologies Corporation

333 Corporate Woods Parkway

Vernon Hills, Illinois 60061-3109 U.S.A.

Have been shown to comply with the applicable technical standards of the FCC

For Home, Office, Commercial, and Industrial use

If no unauthorized change is made in the equipment,

and if the equipment is properly maintained and operated.

7/17/12 HC100 User Guide 61207L-003

Compliance Information

iv

FCC Compliance Statement

FCC Compliance Statement

This device complies with Part 15 rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause

undesired operation.

The user is cautioned that any changes or modifications not expressly approved by Zebra
Technologies Corporation could void the user’s authority to operate the equipment. To ensure
compliance, this printer must be used with Shielded Communication Cables.

FCC Radiation Exposure Statement (for printers with internal radio devices)

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm
between the radiator and your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.

FCC Rules and Regulations for Data Cables

Zebra printers comply with FCC Rules and Regulations, Part 15 for Class B Equipment using
fully shielded, 6.5 ft. (2 m) data cables. Use of unshielded cables may increase radiation above
the Class B limits.

Canadian DOC Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

61207L-003 HC100 User Guide 7/17/12

About This Document

This section provides you with contact information, document structure and organization,
and additional reference documents.

Contents

Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

7/17/12 HC100 User Guide 61207L-003

About This Document

vi

Who Should Use This Document

Who Should Use This Document

This User Guide is intended for use by any person who needs to operate or to troubleshoot the
printer. An additional section is included for advanced users or service technicians.

How This Document Is Organized

The User Guide is set up as follows:

Section Description

Introduction to the HC100 on page 1 This section shows the printer components,

Printer Setup on page 11 This section provides instructions for setting up the

Troubleshooting on page 19 This section includes the meaning of various

indicator lights, and operational controls.

printer, connecting it to your network, and
preparing it for use.

printer status lights.

Routine Maintenance on page 29 This section includes routine cleaning procedures

and recycling information.

Advanced User Information
on page 41

Specifications on page 61 This section contains the specifications for the

This section contains information and instructions
that are intended only for advanced users or
service technicians.

printer and wristbands.

61207L-003 HC100 User Guide 7/17/12

Contacts

About This Document

Technical Support via the Internet is available 24 hours per day, 365 days per year.

Web Site: www.zebra.com
E-mail Back Technical Library:

E-mail address: [e-mail]
Subject line: Emaillist

Self Service Knowledge Base: www.zebra.com/knowledgebase
Online Case Registration: www.zebra.com/techrequest

Contacts

vii

Which Department

Do You Need?

Regional Headquarters Zebra Technologies Corporation

475 Half Day Road, Suite 500
Lincolnshire, IL 60069 USA

T: [phone]
Toll-free [phone]
F: [phone]

Technical Support

For questions on the
operation of Zebra
equipment and software,
please call your distributor.
For additional assistance,
contact us.

Please have your model and
serial numbers available.

Repair Service
Department

For back-to-base service
and repair.

Technical Training
Department

For Zebra product training
courses.

Inquiry Department

For product literature and
distributor and dealer
information.

Customer Service
Department (US)

Internal Sales
Department (UK)

For printers, parts, media,
and ribbon, please call your
distributor or contact us.

Key:

T: Telephone
F: Facsimile
E: E-mail

T: +1 877 ASK ZEBRA (275 9327)
F: [phone]

Hardware: [e-mail]
Software: [e-mail]

Kiosk printers:

T: [phone]
E: [e-mail]

T: +1 877 ASK ZEBRA (275 9327)
F: [phone]

E: [e-mail]

To request a repair in the U.S.,
go to www.zebra.com/repair

T: [phone]
T: [phone]
F: [phone]

E: [e-mail]

T: +1 877 ASK ZEBRA (275 9327)

E: [e-mail]

T: +1 877 ASK ZEBRA (275 9327)

E: [e-mail]

The Americas

.

Europe, Middle East,

and Africa

Zebra Technologies Europe
Limited
Dukes Meadow
Millboard Road
Bourne End
Buckinghamshire, SL8 5XF
United Kingdom

T: [phone]
F: [phone]

T: [phone]
F: [phone]

E: [e-mail]

T: [phone]
F: [phone]

New requests: [e-mail]
Status updates:

[e-mail]

T: [phone]
F: [phone]

E: [e-mail]

T: [phone]
F: [phone]

E: [e-mail]

T: [phone]
F: [phone]

E: [e-mail]

Asia Pacific

and India

Zebra Technologies Asia Pacific
Pte. Ltd.
120 Robinson Road
#06-01 Parakou Building
Singapore 068913

T: + 65 6858 0722
F: [phone]

T: [phone]
F: [phone]

E: China: [e-mail]

All other areas:

[e-mail]

T: [phone]
F: [phone]

E: China: [e-mail]

All other areas:

[e-mail]

T: + 65 6858 0722
F: [phone]

E: China: [e-mail]

All other areas:

[e-mail]

E: China:

[e-mail]

All other areas:

APACChannelmarketing@zebra.c
om

T: [phone]
F: [phone]

E: China: [e-mail]

All other areas:

[e-mail]

7/17/12 HC100 User Guide 61207L-003

About This Document

1

2

viii

Document Conventions

Document Conventions

The following conventions are used throughout this document to convey certain information.

Alternate Color (online only) Cross-references contain hot links to other sections in this
guide. If you are viewing this guide online in .pdf format, you can click the cross-reference
(blue text) to jump directly to its location.

Icons Used

Caution • Warns you of the potential for electrostatic discharge.

Caution • Warns you of a situation where excessive heat could cause a burn.

Caution • Advises you that failure to take or avoid a specific action could result in physical

harm to you.

Caution • (No icon) Advises you that failure to take or avoid a specific action could result in

physical harm to the hardware.

Important • Advises you of information that is essential to complete a task.

Note • Indicates neutral or positive information that emphasizes or supplements important

points of the main text.

Illustration Callouts Callouts are used when an illustration contains information that needs
to be labeled and described. A table that contains the labels and descriptions follows the
graphic. Figure 1 provides an example.

Figure 1 • Sample Figure with Callouts

Eject button

1

Pause/Feed button

2

61207L-003 HC100 User Guide 7/17/12

Control Panel Lights The printer status indicator uses green, yellow, and orange lights that
sometimes blink or rotate to indicate the printer’s status and any error conditions. The lights
and light sequences are indicated as follows:

Lights On A solid, colored bar indicates when the printer

status indicator is on.

A solid bar that is divided into two colors indicates
that half of the printer status indicator lights are on
with one color while the other half of the lights are
on with the other color.

About This Document

Document Conventions

ix

Lights Flashing or
Blinking

Alternating colors in a subdivided bar indicate that the lights on the printer
status indicator are flashing or blinking.

• one colored blink

• two colored blinks

• steady color on with two blinks off

• three colored blinks

• four colored blinks

• consistent flashing on and off

• flashing between two colors.

Lights Rotating The printer status indicator lights can light up in a clockwise rotating

sequence.

Rotating lights that come on one at a time are
indicated by a curved, broken arrow and a bar
that shows the color of the lights.

Rotating lights that stay on after lighting up
are indicated by a curved, solid arrow and a
bar that shows the color of the lights.

7/17/12 HC100 User Guide 61207L-003

About This Document

Notes • ___________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

x

Document Conventions

61207L-003 HC100 User Guide 7/17/12

Contents

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

FCC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

FCC Radiation Exposure Statement

(for printers with internal radio devices) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

FCC Rules and Regulations for Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Canadian DOC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

1 • Introduction to the HC100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front of Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Rear of Printer and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Control Panel Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Media Cartridges and Wristbands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Media Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Wristband Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Wristband Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Wristband Closure Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Wristband Print Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

7/17/12 HC100 User Guide 61207L-003

Contents

xii

2 • Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Store the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Ship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Preparing the Printer for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Site Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connect to Data Communication Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connect to Power Source and Turn on Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Insert Media Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Media Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Printer Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Wireless Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Miscellaneous Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4 • Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cleaning the Media Path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using a Cleaning Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using a Swab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins . . . . . . . . . . . . 38

Replacing Printer Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

5 • Advanced User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Viewing Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

On a Printer Configuration Wristband. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Through the Printer’s Web Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Changing and Restoring Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Setting, Changing, and Restoring Print Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Connecting for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Changing Parameters after Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Additional Diagnostics Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Media Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Downloading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

6 • Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Physical and Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

61207L-003 HC100 User Guide 7/17/12

Contents

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Standard and Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

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7/17/12 HC100 User Guide 61207L-003

Contents

Notes • ___________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

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xiv

61207L-003 HC100 User Guide 7/17/12

1

Introduction to the HC100

This section shows the printer components, indicator lights, and operational controls.

Contents

Front of Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Rear of Printer and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Control Panel Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Control Panel Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Media Cartridges and Wristbands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Media Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Wristband Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Wristband Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Wristband Closure Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Wristband Print Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

7/17/12 HC100 User Guide 61207L-003

Introduction to the HC100

1

3

2

4

2

Front of Printer

Front of Printer

Figure 1 shows the front of the printer.

Figure 1 • Front of Printer

Media cartridge slot

1

Upper cover

2

Upper cover release button

3

(one on each side)
Control panel (see Control Panel on page 4)

4

61207L-003 HC100 User Guide 7/17/12

Rear of Printer and Connectors

Standard and

Optional Wireless

Optional 10/100

Wired Ethernet

1

2

3

4

5

Figure 2 shows the data communication connectors on the rear of the printer, the power

button, and the D/C power connector. For more information about the optional wired and
wireless Ethernet print servers, see Connect to Data Communication Interfaces on page 13 and

Changing and Restoring Printer Settings on page 44.

Figure 2 • Rear of Printer

Introduction to the HC100

Rear of Printer and Connectors

3

1

2

3

4

5

7/17/12 HC100 User Guide 61207L-003

Serial port

Optional ZebraNet® 10/100 Internal Print Server (wired Ethernet) port

USB port

Power on/off button (in is On, out is Off)

D/C power connector

Introduction to the HC100

Standard and Optional

10/100 Wired Ethernet Optional Wireless

1

3

2

Standard and Optional

10/100 Wired Ethernet Optional Wireless

1

2

4

Control Panel

Control Panel

The control panel is located on the front of the printer.

Control Panel Lights

The control panel has two basic lights that indicate the printer’s status and error conditions
(Figure 3). Printers with the Wireless Ethernet Option have an additional status indicator light.

Figure 3 • Control Panel Lights

Media status indicator (see Media Status Indicator on page 20)

1

Printer status indicator (outer ring) (see Printer Status Indicator on page 22)

2

Wireless status indicator (see Wireless Status Indicator on page 25)

3

Control Panel Buttons

The control panel has two buttons (Figure 4). Their function is described in Table 1. When you
press or press and hold a button, the printer action occurs when you release the button.

Figure 4 • Control Panel Buttons

EJECT button

1

PAUSE/FEED button

2

61207L-003 HC100 User Guide 7/17/12

Table 1 • Function of the Control Panel Buttons

Button Function/Description

Introduction to the HC100

Control Panel

5

EJECT

PAUSE/FEED

This button functions only when the printer is idle or paused. The function depends on
whether you press the button or press and hold it.

• Pressing and releasing

EJECT causes the printer to retract the current wristband and

eject the media cartridge.

• Pressing and holding

EJECT for 6 seconds force ejects the media cartridge without

retracting the protruding wristband. After a forced eject, press the upper cover release
buttons to open the printer’s upper cover and release the wristband. See Media Cartridges

on page 6 for information on removing the wristband from the cartridge. Do NOT pull the

remainder of the wristband out of the cartridge.

Note • If pressing EJECT does not eject the media cartridge, power cycle the printer

and press

EJECT again. Use the forced eject option only as a last resort if these other

attempts fail.

PAUSE/FEED

has different functions depending on whether the printer is idle or paused and

on whether you press the button or press and hold it.

• Pressing and releasing

•Pause—

PAUSE/FEED functions as a pause button when the printer is actively printing

PAUSE/FEED has two functions.

a wristband. While a wristband is printing, press the button to pause the printer before
the next wristband starts printing. The printer remains paused until you press the button
again.

•Feed—

PAUSE/FEED functions as a feed button when the printer is idle. Press the

button to feed one blank wristband.

• Pressing and holding

PAUSE/FEED places the printer in user configuration mode. The

printer status indicator lights blink orange in 2-second intervals, adding one blink each
interval. Depending on when you release

PAUSE/FEED, different actions take place:

• One orange blink—A printer configuration wristband prints.

• Two orange blinks—A media sensor profile prints.

• Three orange blinks—The printer resets all print server parameters (wired Ethernet and
wireless Ethernet) back to defaults. This is equivalent to sending the ^JUN ZPL II
command.

• Four orange blinks—The printer resets all printer parameters back to defaults. This is
equivalent to sending the ^JUF ZPL II command.

• After four orange blinks, the printer exits user configuration mode. The printer status
lights return to solid green. The printer feeds a wristband when you release

PAUSE/FEED.

7/17/12 HC100 User Guide 61207L-003

Introduction to the HC100

1

2

6

Media Cartridges and Wristbands

Media Cartridges and Wristbands

Zebra’s HC100 printer is developed to maximize ease of use. There’s minimal training
required. Just pop the easy-to-load cartridges containing Zebra’s Z-Band® wristbands into the
printer—and print individual wristbands. The HC100 printer detects the wristband size and
automatically calibrates its settings for optimal print quality. You get long-lasting wristbands
with bar codes and text that remain readable.

Different sizes, colors, and closure types of wristbands are available in recyclable media
cartridges. This information appears on the media cartridge label.

See the Zebra Web site (www.zebra.com) for the latest information on media types for various
uses and environments including antimicrobial coated wristbands.

For ordering information, see Contacts on page vii. Only Genuine Zebra™ supplies will work
with your printer.

Media cartridges cannot be reused or refilled. Dispose of media cartridges in accordance with
your local regulations or standards. For information on Zebra's recycling program, see

http://www.zebra.com/environment.

Media Cartridges

View the level of media remaining in the cartridge through the wristband supply window on
the left side of the media cartridge (Figure 5). Wristbands exit through a slot on the front of the
media cartridge.

Figure 5 • Media Cartridge

Wristband supply window

1

Wristband exit area

2

61207L-003 HC100 User Guide 7/17/12

Important • Forcibly pulling a wristband from the media cartridge can damage the cartridge.

Adult Pediatric Infant

A damaged cartridge will not work. If a wristband sticks out partially from a cartridge, use
scissors to cut off the exposed part so that it is flush with the cartridge. Do NOT pull the
remainder of the wristband out of the cartridge. The printer will eject the partial wristband
after the cartridge loads properly.

Wristband Sizes

The size of the wristbands is indicated on the top of each media cartridge (Figure 6). A
wristband should be snug enough to stay on the person’s wrist or ankle but not so tight that it
cuts into the person’s skin or cuts off circulation.

Introduction to the HC100

Media Cartridges and Wristbands

7

Wristband Colors

Wristbands are available in seven colors for color-coding.

Adhesive Closure Type

•Red

•Blue

•Yellow

•Green

•Pink

• Purple

•Orange

•White

Figure 6 • Wristband Size Indicators

Clip Closure Type

•Red

•Blue

•Yellow

• Green

•Pink

• Purple

• White

7/17/12 HC100 User Guide 61207L-003

Introduction to the HC100

8

Media Cartridges and Wristbands

Wristband Closure Type

Zebra offers two types of wristband: adhesive closure and clip closure.

Adhesive Wristbands

Zebra Z-Band™ Direct Wristbands are fastened with adhesives that are part of the wristband.

To fasten an adhesive wristband, complete these steps:

1. Remove the cover from the adhesive.

Figure 7 • Adhesive Closure Wristband

2. Wrap the wristband around a person’s wrist or ankle, and then press the exposed adhesive

to the wristband.

Important • To keep the wristband from being too loose or too tight, place your finger

between the wristband and the person’s wrist or ankle while fastening the wristband. Do
not attempt to adjust the wristband after it is fastened. The tamper-evident slits under the
adhesive tear if you try to remove the wristband.

61207L-003 HC100 User Guide 7/17/12

Clip Wristbands

XXX

X X

XX

XXXX

XXXXX

XXX

X

XX

XX

X

XX

X

X

Zebra Z-Band™ QuickClip Wristbands are fastened with clips.

Figure 8 • Clip Closure Wristband

To fasten a clip wristband, complete these steps:

1. Insert the post on a clip through a hole on the wristband.

2. Wrap the wristband around a person’s wrist or ankle, and then thread the post through the

lone hole on the opposite end of the wristband. If necessary, move the clip to a different
hole to resize the wristband.

Introduction to the HC100

Media Cartridges and Wristbands

9

3. Fold the clip over, and press to lock it.

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X
X

X

X
X

X

X

X

X

X

7/17/12 HC100 User Guide 61207L-003

Introduction to the HC100

Z-Band QuickClip

12

3 4

Z-Band Direct

12

3 4

10

Media Cartridges and Wristbands

Wristband Print Zone

The best area for printing varies by wristband type. For best results, design your wristband
formats so that they print in the recommended print zone of the wristband (Figure 9). Avoid
printing over the clip holes (Z-Band QuickClip) or the tamper-evident slits (Z-Band Direct).

Figure 9 • Media Home Position and Recommended Print Zone

Non-printable area

1

(shown in red)
Media home position The media home position (0,0) occurs 1 in. (25.4 mm) from the leading

2

You cannot print on approximately the first 1 inch (25.4 mm) of each
wristband because the media does not backfeed into the printer.

edge of the wristband.

Recommended print start

3

position
Recommended print zone

4

(shown in green)

The start position from the leading edge of the wristband varies by
wristband type (see Tab le 2).

This area is recommended for printing because it is visible on the
patient after the wristband is secured.

Table 2 • Recommended Print Start Position by Label Type

Wristband Type Wristband Length Start Position from the Leading Edge

Z-Band Direct 11 in. (279 mm) 4.5 in. (114 mm)

7 in. (178 mm) 2.5 in. (64 mm)

6 in. (152 mm) 2 in. (51 mm)

Z-Band QuickClip 11 in. (279 mm) 6.25 in. (159 mm)

7 in. (178 mm) 3.25 in. (83 mm)

61207L-003 HC100 User Guide 7/17/12