Wristband Cartridge Troubleshooting Guide
Symptom 1: Wristband partially sticking out of printer or cartridge, printer stopped, Status Indicators flashing orange.
Resolution: DO NOT PULL WRISTBAND OUT OF THE PRINTER OR CARTRIDGE!
the cut wristband will be ejected.
Symptom 2: Wristband not visible from underside of cartridge but media is visible through Media Window, cartridge is
not recognized by printer, Status Indicators flashing orange.
Resolution: A wristband has been pulled out of printer before printing was finished or has been pulled out of cartridge
The cartridge is no longer usable.
Symptom 3: Wristband is visible from underside of cartridge and Media Window, Status Indicators flashing orange.
Resolution: Eject the cartridge and re-insert, pressing down firmly in the center of the cartridge. If the problem persists,
with the cartridge to your reseller.
Eject the cartridge. Press both Upper Cover Release Buttons to release the media. Lift the media cartridge out of the
printer. Close the Upper Cover by pressing down firmly. Using scissors, cut off the portion of the wristband protruding
from the cartridge as close to the opening as possible. Re-insert the cartridge in your printer. The remaining portion of
following symptom 1 above.
• DO NOT PULL THE WRISTBAND OUT OF THE PRINTER OR CARTRIDGE!
• Remove the wristband only when printing is finished. NEVER forcibly pull wristbands out of printer or cartridge.
the cartridge may not be compatible with the version of firmware in the printer. Follow the instructions in the Printer User
Guide to identify and upgrade the printer firmware. If problem persists, complete the form on the next page and return
Cartridge and Printer Inf ormation
Printer information
Part number
(see label on
Serial number
(see label on
Firmware version
(press and hold the
release)
As with all Zebra products, our commitment to quality and reliability ensures that any complaints
are investigated thoroughly. Should you experience any issues with your wristb an d print ing so lut ion
which cannot be resolved having followed the guidance from this document, we encourage end
users to raise a complaint with their Zebra reseller so that relevant information can be registered
with Zebra. For a complaint to be investigated in the quickest possible way, we ask that you ensure
the following information is included in any correspondence.
Please rest assured that we will continue to record and investigate all complaints in order that
you can rely on Zebra’s consistently high quality products.
End user
Zebra Partner/ Reseller
Cartridge information Part number
Batch number
DOM
underside of printer)
underside of printer)
PAUSE/FEED
button until the
Status indicator
turns off then blinks
Orange once, then
Problem description
ZEBRA and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.
©2018 ZIH Corp. and/or its affiliates. All rights reserved. 7/2018
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