P1027984-001
January, 2011
EZ320
™
Mobile Printer
Table of Contents
Proprietary Statements ............................................................................................4
Document Conventions ...........................................................................................6
Introduction to the EZ320 .......................................................................................7
Unpacking and Inspection ............................................................... 7
Reporting Damage ...........................................................................7
Getting Ready to Print ........................................................................................... 10
Battery .............................................................................................10
Installing and Removing the Battery ..........................................................10
EZ320 Single Bay Charger ..................................................................................... 14
Charger Safety .............................................................................................15
Loading the Media (80 mm) ........................................................... 16
60 mm Roll of Media ......................................................................18
Media Black Bar Sensor ................................................................ 18
Operator Controls .......................................................................... 19
Verify the Printer Is Working ......................................................... 21
Printing a Configuration Label ....................................................................21
Connecting the Printer ................................................................... 21
Wireless Communications with Bluetooth™ ..............................................23
Bluetooth Networking Overview ................................................................23
About Bluetooth Security ...........................................................................23
Carrying the Printer ................................................................................................25
Belt Strap .....................................................................................................25
Nylon Soft Case ...........................................................................................26
Preventive Maintenance ....................................................................................... 27
Extending Battery Life ...................................................................27
General Cleaning Instructions ....................................................... 28
Troubleshooting ......................................................................................................30
Interpreting Indicators ...................................................................30
Troubleshooting Topics .................................................................30
Resetting an EZ320 Printer ............................................................ 32
Determining Your Printer Version ...............................................................32
Troubleshooting Tests ...................................................................33
Printing a Configuration Label ....................................................................33
Communications Diagnostics .....................................................................33
Calling Technical Support ...........................................................................34
Specications ............................................................................................................ 38
Printing Specifications ...............................................................................38
Memory and Communications Specifications, EZ320 ..............................38
Media Specifications ...................................................................................39
Font and Bar Code Specifications for EZ320 .............................................40
USB Communications Port .........................................................................43
Physical, Environmental and Electrical Specifications ..............................43
EZ320 Accessories .....................................................................................45
Appendix A ................................................................................................................45
Interface Cables ...........................................................................................45
USB Cable ....................................................................................................45
More Interface Cables ................................................................................45
Appendix B................................................................................................................. 45
2
EZ320 User Guide
continued
Maintenance Supplies .................................................................................45
Appendix C ................................................................................................................46
Media Supplies ............................................................................................46
EZ320 Media ................................................................................................46
Appendix D ................................................................................................................ 47
Product Support ..........................................................................................47
Product Support Contacts ..........................................................................48
Appendix E ................................................................................................................. 49
Product Documentation ..............................................................................49
Index .............................................................................................................................50
Patent Numbers ....................................................................................................... 51
3
EZ320 User Guide
Proprietary Statements
This manual contains proprietar y information of Zebra Technologies Corporation. It is
intended solely for the information and use of par ties operating and maintaining the equipment described herein. Such proprietar y information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission
of Zebra Technologies Corporation.
Product Improvements
Since continuous product improvement is a policy of Zebra Technologies Corporation, all
specifications and signs are subject to change without notice.
NCC Warning
According to “Administrative Regulations on Low Power Radio Waves Radiated Devices”
Without permission granted by the NCC, any company, enterprise, or user is not allowed
to change frequency, enhance transmit ting power or alter original characteris tic as well as
performance to an approved low power radio-frequency devices. The low power radiofrequency devices shall not influence aircraft security and interfere legal communications;
If found, the user shall cease operating immediately until no inter ference is achieved. The
said legal communications means radio communications is operated in compliance with
the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.
“經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計
之特性及功能。低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改
善至無干擾時方得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信
工業、科學 醫療用電波輻射性電機設備之干擾”
Changes or modifications to this unit not expressly approved by Zebra Technologies Corporation could void the user’s authorit y to operate this equipment.
Agency Approvals and Regulatory Information
• Design certified by TUV • China SRRC
• EN60950: 2006 Safety St andard
• Taiwan NCC
• China CCC
Liability Disclaimer
Inasmuch as every effort has been made to supply accurate information in this manual,
Zebra Technologies Corporation is not liable for any erroneous information or omissions.
Zebra Technologies Corporation reserves the right to correct any such errors and disclaims
liability resulting therefrom.
No Liability for Consequential Damage
In no event shall Zebra Technologies Corporation or anyone else involved in the creation,
production, or delivery of the accompanying product (including hardware and software)
be liable for any damages whatsoever (including, without limitation, damages for loss of
business profits, business interruption, loss of business information, or other pecuniary
loss) arising out of the use of or the results of use of or inability to use such product, even
if Zebra Technologies Corporation has been advised of the possibility of such damages.
Because some states do not allow the exclusion of liabilit y for consequential or incidental
damages, the above limitation may not apply to you.
4
EZ320 User Guide
continued
Copyrights
The copyrights in this manual and the label print engine described therein are owned by
Zebra Technologies Corporation. Unauthorized reproduction of this manual or the software
in the label print engine may result in imprisonment of up to one year and f ines of up to
$10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.
This product may contain ZPL®, ZPL II®, and ZebraLinktm programs; Element Energy Equalizer® Circuit; E3®; and AGFA fonts. Software © ZIH Corp. All right s reserved worldwide.
ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo,
ZPL, ZPL II, Element Energy Equalizer Circuit, and E3 Circuit are registered trademarks of
ZIH Corp. All rights reserved worldwide.
Monot ype®, Intellifont® and UFST® are trademarks of Monot ype Imaging, Inc. regis tered in
the United St ates Patent and Trademark O ff ice and may be registered in cer tain jurisdictions.
AndyTM , CG PalacioTM, CG Century SchoolbookTM, CG TriumvirateTM, CG TimesTM, Monot ype
KaiTM, Monot ype MinchoTM and Monotype SungTM are trademarks of Monot ype Imaging,
Inc. and may be registered in some jurisdictions.
HY Gothic HangulTM is a trademark of Hanyang Systems, Inc.
AngsanaTM is a trademark of Unity Progress Company (UPC) Limited.
Andale®, Arial®, Book Antiqua®, Corsiva®, Gill Sans®, Sorts® and Times New Roman® are
trademarks of The Monot ype Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions.
Century Gothic™, Bookman Old StyleTM and Century SchoolbookTM are trademarks of The
Monot ype Corporation and may be registered in certain jurisdictions.
HGPGothicB is a trademark of the Ricoh company, Ltd. and may be registered in some jurisdictions.
UniversTM is a trademark of Heidelberger Druckmaschinen AG, which may be registered in
certain jurisdictions, exclusively licensed through Linotype Librar y GmbH, a wholly owned
subsidiar y of Heidelberger Druckmaschinen AG.
Futura® is a trademark of Bauer Types SA registered in the United States Patent and Trademark Office and may be registered in some jurisdictions.
TrueType® is a trademark of Apple Computer, Inc. registered in the United States Patent and
Trademark Of fice and may be registered in certain jurisdictions.
All other product names are the proper ty of their respective owners.
All other brand names, product names, or trademarks belong to their respective holders.
©
2010 ZIH Corp.
5
EZ320 User Guide
Document Conventions
The following conventions are used throughout this docu-
ment to convey certain information:
If you are viewing this guide online, click the underlined text
to jump to a related Web site. Click on italic text (not underlined) to jump to that location in this manual.
Cautions, Important, and Note
Caution • Warns you of the potential for electrostatic discharge.
Caution • Warns you of a potential electric shock situation.
Caution • Warns you of a situation where excessive heat could cause
a burn
Caution • Advises you that failure to take or avoid a specic action
could result in physical harm to you.
Caution • Advises you that failure to take or avoid a specic action
could result in physical harm to the hardware.
Important • Advises you of information that is essential to complete a
task.
Note • Indicates neutral or positive information that emphasizes or
supplements important points of the main text.
6
EZ320 User Guide
Introduction to the EZ320
Thank you for choosing our Zebra® EZ320™ Mobile Printer. This rugged printer is sure to become a productive and efficient addition to
your workplace thanks to its innovative design. Because it is made by
Zebra Technologies, you’re assured of world-class support for all of
your bar code printers, software, and supplies.
• This user’s guide gives you the information you will need
to operate the EZ320 printer.
• The EZ320 printer uses the CPCL programming language. To
create and print labels using the CPCL language, refer to the
Mobile Printing Systems CPCL Programming Guide and our
ZebraDesigner™ Pro and Zebra Set-up Utilities programs which
are all available at www.zebra.com.
Unpacking and Inspection
Inspect the printer for possible shipping damage:
• Check all exterior surfaces for damage.
• Open the media cover (refer to “Loading the Media” in
the Getting Ready to Print section) and inspect the media
compartment for damage.
In case shipping is required, save the carton and all packing
material.
Reporting Damage
If you discover shipping damage:
• Immediately notify and file a damage report with the shipping company. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of
the printer and will not cover the repair of this damage
under its warranty policy.
• Keep the carton and all packing material for inspection.
• Notify your authorized Zebra re-seller.
7
EZ320 User Guide
Figure 1: EZ320 Overview
10
8
9
2
1
3
1. Paper Feed But ton
2. Error Status Indicator
3. Bluetooth Indicator
4. Charge Indicator
5. Battery Status Indicator
6. Power But ton
7. Platen
8. Printhead
9. Media/Black Bar Sensor
10. Tear Bar
11. Media Cover
12. USB Port
13. Battery Charging Receptacle
11
7
5
6
4
13
12
8
EZ320 User Guide
EZ320 Overview (cont.)
15
16
14
14. Media Cover Tab
15. Belt Strap Opening
16. Battery Pack
9
EZ320 User Guide
Getting Ready to Print
Battery
Installing and Removing the Battery
Important • Batteries are shipped partially charged. Remove any
protective packaging from new battery packs prior to use.
1. Insert the battery into the printer as shown in Figure 2 using the
outline of the battery to match the outline of the battery compartment.
2. Rock the battery into the printer as shown until it locks in place.
When the battery is first installed, and the printer is turned on, the
battery status indicators will light up to indicate if the battery is fully
charged (see “Charging the Battery” below and “Operator Controls”).
You must charge the batteries fully before using them for
the first time.
Figure 2: Installing the Battery
Insert the front
edge of the battery
in the batter y
compartment and
lock the clip in place.
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EZ320 User Guide
Figure 3: Removing the Battery
Press in on the
locking clip to
disengage the
battery.
Lift up on the
battery in the
direction shown
and remove
from the battery
compartment.
11
EZ320 User Guide
When the battery is first installed, the printer power and
charge indicators should indicate the battery is not fully
charged (see “Charging the Battery” below and “Operator
Controls”).
You must charge the battery fully before using the printer for the rst
time.
Charging the Battery
Preparing the Power Supply
Before charging the battery for the first time, you must prepare the Power Supply. Refer to Figure 4 below:
Figure 4: Preparing the Power Supply
Shipping Ring
Remove and discard
Mains Adapter
3. The mains adapter will be
pre-installed into the Power
Supply by hooking the top
edge into the mains receptacle cavit y, and rotating it
until it snaps into place.
1. Remove the power supply from its box. Remove
and discard the shipping
ring from the mains receptacle cavit y.
2. Verify that the mains adapter
shipped with your Printer is the correct
one for your region.
China/Taiwan-220 VAC
12
EZ320 User Guide
continued
Figure 5: Charging the Battery
EZ320 Charger Power Supply p/n AT17947-1
100-240 VAC 50-60 Hz 0.6A Input; 12 VDC 1.25 A output
Plug into AC receptacle
Charger Jack
12 VDC
Charging the battery
Refer to Figure 5.
1. Plug the Charger Power Supply into the appropriate A.C.
wall receptacle. Then insert the charge cable into the
printer’s charger jack.
2. The printer’s charger indicator will indicate the status of
the charger as follows:
• An amber light indicates the battery is charging, and that
the battery is less than 90% charged.
• A green light indicates the battery is fully charged. The
battery is ready for use.
Approximate Charge Times :
Batteries are fully charged after 2.5 hours from the low-battery shut-off state. Partially discharged batteries will take less
time to charge.
NOTES: Use of the printer while charging will increase charge times.
Charge times are for completely discharged batteries.
As a safety feature the battery will stop charging after 4.5
hours regardless of the battery’s charge state.
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EZ320 User Guide
EZ320 Single Bay Charger
The Single Bay Charger is a charging system for use with the
lithium-ion battery used in the EZ320 printer. The charger uses
a 2 blade AC connector on the back of the charger that plugs
into the wall outlet and will fully charge the battery in an average time of 2.5 hours.
Charging Status Indicators
The Single Bay Charger features two LED indicators, one green and
one amber, which provide battery status to the user as described in
the table below.
DC Power Input Battery Status Charging
Indicator
n/a Battery Not Present OFF OFF
Present Fully Charged OFF Green
Present Charging Amber OFF
Full Indicator
The amber LED will have battery charge icon next to
it to indicate that this is the charging status indicator. Likewise,
the word “OK” will indicate that the green LED is the fully
charged status indicator.
Figure 6: Docking Battery in Single Bay Charger
EZ320 Battery
14
EZ320 User Guide
Battery Safety
Caution • Avoid accidental short circuiting of any battery. Allowing
battery terminals to contact conductive material will create a short
circuit which could cause burns and other injuries or could start a
re.
Important • Always dispose of used batteries properly. Refer to
Appendix D for more battery recycling information.
Caution • Use of any charger not approved specically by Zebra for
use with its batteries could cause damage to the battery pack or the
printer and will void the warranty.
Read carefully and always observe the safety guidelines for Li-Ion
batteries provided with each Battery Pack.
Charger Safety
Do not place the Single Bay Charger in locations where liquids or
metallic objects may be dropped into the charging bay.
15
EZ320 User Guide
Loading the Media (80 mm)
1. Open the Media Cover (see Figure 7)
• Firmly squeeze the Media Cover Tabs on either end of the Media
Cover with your thumb and index finger. Pull up to open the
Media Cover to reveal the media compartment.
2. Load the media (see Figure 8)
• Insert the roll of media into the media compartment. Ensure that
the media pulls off the core in the direction shown in Figure 8.
3. Close the Media Cover (see Figure 9)
• Pull a short length of media out of the printer
• Close the Media Cover firmly and ensure it is securely
latched on both sides..
• Press the Power button to turn on the printer and then
press the Feed button. The printer will advance media
until the Feed button is released. Verify the media is feeding properly and without binding or skewing sideways.
Figure 7: Opening the EZ320 Printer
Media Cover Tab
Media Cover Tab
Media Compar tment
continued
16
EZ320 User Guide
Figure 8: Installing Media
Figure 9: Closing the Media Cover
2
Ensure both sides of the media
cover are securely latched
when closed.
Media Roll
Note direction media
pulls o the roll.
Media Cover
Feed Button
1
17
EZ320 User Guide
Pull a short length of me-
dia out of the printer
60 mm Roll of Media
The EZ320 printer also supports a 60 mm roll of media
which requires the installation of two plastic media spacers. The media spacers are available through optional kit p/n
P1031604. Contact Zebra Technologies for more information.
Media Black Bar Sensor
The EZ320 media black bar sensor default position for standard 80mm media is located on the right side of the media
compartment when looking at the printer from the front (as
shown below). There is also an alternate position for 80mm
media on the left side and two (2) positions for 60mm media
(one on the right side and one on the left). In all cases only one
sensor position will be populated at a time. Which sensor position is populated is dependant on the size of the media and
location of the black bar on the media. Descriptions of all four
(4) positions are detailed below.
Figure 10: Black Bar Sensor Positions
Used with 80 mm
paper, black bar
on left.
Used with 60 mm
paper, black bar
on left.
Used with 60 mm
paper, black bar
on right.
18
EZ320 User Guide
Default position
used with 80 mm
paper, black bar
on right (sensor
not visible).
Operator Controls
EZ320 printer controls are detailed in Figure 11 on the fol-
lowing page.
The printer has two control buttons and four multipurpose
indicators.
The Power Button turns the printer on and off.
The Feed Button advances a length of media until it is
released.
The Green/Amber indicator to the left of the Power Button
indicates the status of the printer’s built-in charger:
• The indicator is off indicates the battery is not being
charged.
• If the indicator is amber the battery is being charged.
• If the indicator is green, the battery is fully charged.
The Blue Bluetooth Indicator between the Power and Feed but-
tons has two states:
• A solid blue indicator means Bluetooth is connected and
paired with no data transfer activity.
• A rapidly blinking blue light indicates a transfer of data.
The Amber Indicator to the right of the Feed button (Fig. 11) is
an error indicator.
• An unlit indicator means there is no error condition and
the printer can be used.
• A blinking (and beeping) indicator could mean one of
three conditions exist, which will inhibit printer operation:
1. There is no media loaded.
2. The media cover is open.
3. If both the above conditions are met and the error light is
still flashing, there could be no firmware loaded in the printer,
or the firmware could have become corrupted.
The Three Green LED’s just above the product I.D. label is a battery
status indicator.
• Three LED’s lit represents 100% charge.
• Two LED’s lit represents 66% charge.
19
EZ320 User Guide
• One LED lit represents 33% charge. This LED will be closest to the minus sign on the battery status icon and will
blink and beep to alert the user of a low battery condition.
Figure 11: EZ320 Printer Controls
Bluetooth Indicator (Blue)
Solid blue indicates connected. Rapid
blinking blue indicates data is being transferred.
Power Button
Press until power/battery lights
turn on, then release. (Power on
takes approx. 0.75 sec.) Press again
to turn unit o.
Charge Indicator
(Green/Amber)
Solid green indicates a fully
charged battery. Solid amber indicates the battery is charging.
Feed Button
Press to advance the media. Release to stop.
Error Status Indicator
(Amber)
When o Indicates normal
operation. Blinking amber LED
indicates either no media or that
the media compartment is open
and beeper will sound.
Battery Status Indicator
Three green LED’s indicate battery ’s
level of charge (i.e. 33%, 66%, 100%).
LED closest to minus sign will blink
green at low battery warning and
beeper will sound.
20
EZ320 User Guide
Verify the Printer Is Working
Before you connect the printer to your computer or portable data
terminal, make sure that the printer is in proper working order. You
can do this by printing a configuration label using the “two key reset”
method. If you can’t get this label to print, refer to “Troubleshooting”.
Printing a Conguration Label
1. Turn the printer off. Load the media compartment with
journal media (media with no black bars printed on the
back)
2. Press and hold the Feed Button.
3. Press and hold the Power button and keep the Feed button
pressed.
4. When the printer turns on and printing starts, release the Power
button and then release the Feed button.
The unit will print a line of interlocking “x” characters to
ensure all elements of the print head are working, print out the
version of software loaded in the printer and then print two reports.
The first report indicates model, ROM version, serial number, etc. The second report prints approximately 10 seconds
after the first report and prints out more detailed information
on the printer’s configuration and parameter settings. If no
second report appears, there is no application loaded. (See
the Troubleshooting Section for sample printouts and a further
discussion on how to use the configuration label as a diagnostic tool.)
Connecting the Printer
The printer must establish communications with a host terminal which sends the data to be printed. Communications
occur in two basic ways:
• Via a cable using the USB 2.0 protocol. USB drivers are included in the Zebra DesignerDriver which can be downloaded from
www.zebra.com.
• By means of a Bluetooth short range radio link.
21
EZ320 User Guide
Cable Communication
Caution • The printer should be turned o before connecting or
disconnecting the communications cable.
The mini USB Type B connector on the cable plugs into the
printer. The connectors are keyed to assure correct alignment;
do not try to force the cable if it does not plug in. The standard
USB Type A end of the cable must be plugged into the USB
port on a computer as shown in Figure 12. The EZ320 utilizes
the USB Open HCI interface driver allowing it to communicate
with Windows® based devices.
USB drivers are included in the Zebra Designer Driver which
can be downloaded from the Zebra Web site. Other terminals
or communications devices may require the installation of
special drivers to use the USB connection. Consult the manufacturer for further details.
Figure 12: Communications with a P.C.
USB Communications
Cable to Computer
Refer to Appendix A for
details.
22
EZ320 User Guide
Communications
Port
Wireless Communications with Bluetooth™
Bluetooth is a worldwide standard for the exchange of data between two devices via radio frequencies. Bluetooth radios are relatively low powered to help prevent interference with other devices
running at similar radio frequencies. The range of a Bluetooth device
is approximately 10 meters (32 feet). Both the printer and the device it
communicates with must follow the Bluetooth standard.
Bluetooth Networking Overview
Each Bluetooth enabled EZ320 printer is identified by a
unique Bluetooth Device Address (BDA) loaded into the printer when manufactured. The printer BDA can be obtained from
the diagnostic report (see page 35). In order to exchange data,
two Bluetooth enabled devices must establish a connection.
Bluetooth software is always running in the background,
ready to respond to connection requests. One device (known
as the master) must request a connection with another. The
second device (the slave) then accepts or rejects the connection. A Bluetooth enabled EZ320 printer will act as a slave
creating a Wireless Personal Area Network (WPAN) with the
terminal sometimes referred to as a “piconet.”.
About Bluetooth Security
The Bluetooth radio in this printer complies with the Bluetooth
specification 2.0 + EDR and therefore supports security modes 1, 2,
and 3. The end user can select the security mode at which the printer
will operate by configuring this parameter using Zebra Setup Utility
(ZSU).
• Security Mode 1 is non-secure. Authentication and encryption functionality are bypassed. The printer is shipped
with default Security Mode 1.
• Security Mode 2 is a secure mode that requires authentication and encryption. This is considered a service
level-enforced security where security procedures are
initiated after the LinkManager Protocol (LMP) is established. This is the host controller (radio module)
responsibility and happens at the lower layers of communication including radio and baseband.
23
EZ320 User Guide
• Security Mode 3 is the more secure method supported,
also called link level-enforced security. A device initiates
security procedures before a physical link is fully established. Security Mode 3 mandates authentication and
encryption for all connections to and from the device. In
Security Mode 3, the printer is not discoverable.
• Security Mode 4 is supported only by Bluetooth v2.1 +
EDR. The EZ320 printer complies with Bluetooth v2.0 so
it does not support Security Mode 4.
Certain Bluetooth parameters in the printer can be configured using Zebra Setup Utility (ZSU). ZSU can be downloaded
free of charge from Zebra.com.
The Bluetooth settings that are configurable in the printer are: Authentication (ON/OFF), PIN (up to 16 digits),
Discoverable (ON/OFF), Security Mode (1, 2, or 3 depending
on the BT specification supported) and Friendly Name.
The printer default settings can be obtained from the diagnostic report (see page 35). The default “friendly name” of the
printer is set as the printer’s serial number. The friendly name
can be configured to any value by using ZSU. The EZ320 default Bluetooth Authentication is setpin and requires a PIN to
be entered. The default PIN is 1234.
24
EZ320 User Guide
Carrying the Printer
Belt Strap
Refer to Figure 13 below for instructions on how to secure
the belt strap to the printer and belt.
Figure 13: Using the Belt Strap
1) Insert the non-looped end of the
belt strap through the slot in the bottom front of the printer.
Belt
Belt
EZ320 User Guide
2) Secure the non-looped end to other end of the belt strap using the two
Velcro pads.
3) Slide the looped end of the strap
over the belt as shown.
4) The printer should hang freely
from the belt as shown.
continued
25
Nylon Soft Case
The EZ320 printer also has the option of being used with a
Nylon Soft Case (not included) which allows the user greater
portability. The case loops onto a user’s belt and provides access to the printer’s paper path and printer controls. Use of
the soft case is illustrated in Figure 14 below.
Figure 14: Using the Optional Soft Case
1) Slide the EZ320 printer into
the soft case so that the paper exit
path lines up with the opening on
the case.
2) The belt is fed through the
belt loop on the back of the soft
case to secure in place.
Belt
26
EZ320 User Guide
Preventive Maintenance
Extending Battery Life
• Always observe the safety precautions in the LithiumIon Battery Technical Bulletin included with each Battery
Pack.
• Never expose the battery to direct sunlight or temperatures over 60° C (140° F).
• Do not charge the battery when the temperature exceeds
45° C (113° F).
• Always use a Zebra power supply designed specifically for the EZ320 printers. Use of any other kind of power
supply may damage the battery.
• Use the correct media for your printing requirements. An
authorized Zebra re-seller can help you determine the optimum media for your application.
• If you print the same text or graphic on every label, consider using a pre-printed label.
• Choose the correct print darkness, and print speed for
your media.
NOTE: The Tone setting can be modied via a Set/Get/Do command.
Please refer to the CPCL Programming Manual at
www.zebra.com/manuals for details.
• Remember that any rechargeable battery will lose its
ability to maintain a charge over time. It can only be recharged a finite number of times before it must be replaced. Always dispose of batteries properly.
• If you print while charging the battery, charge times will
be prolonged. Extensive printing while charging could
deplete the battery enough to cause the low battery
warning indicator to turn on. You should suspend printing
at that time and allow the battery to re-charge completely.
27
EZ320 User Guide
continued
General Cleaning Instructions
Caution • To avoid possible personal injury or damage to the printer,
never insert any pointed or sharp objects into the printer.
Always turn the printer o before performing any cleaning
procedures.
Use care when working near the tear bar. The edges are very sharp.
Caution • The printhead can be very hot after prolonged printing.
Allow it to cool o before attempting any cleaning procedures.
Only use the cleaning pen or a cotton swab saturated with alcohol for
cleaning the printhead.
Caution • Use only cleaning agents specied in the following tables.
Zebra Technologies Corporation will not be responsible for damage
caused by any other cleaning materials used on this printer.
EZ320 Cleaning Instructions
Area Method Interval
Use a Zebra cleaning pen or a
70% Isopropyl alcohol solution on
Printhead
Platen
Tear bar
Exterior Water dampened cloth As needed
Media
Compartment
Interior
Media/Black Bar
Sensor
a cotton swab to clean the print
elements from end to end (the
print elements are located in the
thin gray line on the printhead).
Rotate the platen roller and
clean it thoroughly with a Zebra
cleaning pen or a 70% Isopropyl
alcohol solution and a cotton
swab.
Clean thoroughly with a Zebra
cleaning pen or a 70% Isopropyl
alcohol solution and a cotton
swab.
Brush/air blow.
After every five rolls of media
(or more often, if needed)
After every five rolls of media
(or more often, if needed)
28
EZ320 User Guide
Figure 15: EZ320 Cleaning
Platen Surface
Printhead
Elements
Media
Compartment
Tear Bar
Media/Black
Bar Sensor
Note • Twelve packs of approved cleaning pens are available from Zebra
as p/n AN11209-1.
Caution • To avoid possible personal injury or damage to the Printer,
never insert any pointed or sharp objects into the Printer.
29
EZ320 User Guide
continued
Troubleshooting
Interpreting Indicators
The printer’s indicators display various printer functions
and their status. Check the indicator status, then refer to the
Troubleshooting topic referenced in the chart.
Function
Battery
Status
Indicator
Charger
Error Amber
Bluetooth
Indicator
Blue
Color
Green
Amber/
Green
Indicator Status:
Steady
Indicates printer is on
and battery condition is
OK to use.
Of f indicates battery
is not charging. Am ber indicates battery
is ch arg ing . Gre en
in di cat es bat ter y is
charged.
Off indicates no error
condition.
Bluetooth: Printer
has paired with
another Bluetooth
device.
Indicator Status:
Blinking
One (of three) LED’s
blinks and printer beeps
to signify Low Battery
N/A 1,6,10
No media or media
door is open.
Application may be
missing or corrupted
Sol id blue indic at es
connected. Fast blinking indicate s data is
being received
Troubleshooting
Troubleshooting Topics
1. No power:
• Ensure you press and hold the Power switch until the Battery
Status Indicator lights come on.
• Check that battery is installed properly.
• Recharge or replace battery as necessary.
2. Media does not feed:
• Be sure Media Cover is closed and latched.
• Check media compartment. Ensure media is not binding
on the sides of the compartment.
3. Poor or faded print
• Clean printhead.
• Check battery for possible damage. Recharge or replace as
necessary.
• Check quality of media.
• Check the “Tone” setting using Zebra Setup Utility.
Topic
3
2,4,7,9
5,8
30
EZ320 User Guide
4. Partial or missing print:
• Check media alignment.
• Clean printhead.
• Ensure Media Cover is properly closed and latched.
5. No print:
• Replace battery.
• Check cable to terminal.
• (Bluetooth units only) Re-Pair Bluetooth connection with
Master device.
6. Reduced battery life:
• Check battery date code — if battery is one to two years
old, short life may be due to normal aging.
• Recharge or replace battery.
7. Flashing Amber indicator:
• Check that media is loaded and that printhead is closed and
securely latched.
• If media is present and latch is closed, indicates that no
application is present or application is corrupted. Program
must be re-loaded.
8. Communication Error:
• (Bluetooth units only) Check that media is loaded, head is
closed and blue communication link light is on.
•(USB) Replace cable to terminal.
9. Label Jam:
• Open media cover.
• Use Isopropyl alcohol to clean printer in area of jammed
label.
10. Battery Pack Is Hard to Install
• Do not force the battery into place.
• Verify you are seating the battery properly in the battery
compartment.
31
EZ320 User Guide
Resetting an EZ320 Printer
If the printer has locked up and is not responding to any operator inputs or
external commands from a connected terminal, you can perform a forced
reset as follows:
1. Press and hold the power button for 5 seconds and then release.
The printer will power down.
2. Re-start the Printer as usual. Any pending data in the printer will
have been deleted and must be re-sent.
Determining Your Printer Version
The printer build date is identied by the Year and Week codes of the printer serial number label
located on the bottom of the unit. (See Figure 16 below).
Figure 16: Determining Your Printer Version
Zebra Technologies Corporation
EZ320
中
This product is covered by one or more Zebra US patents.Made in China
序列号:
PCC:
7,4V 15A
Site Code
PLACE BAR CODE HERE
XXEZSYYWWNNNN
PLACE BAR CODE HERE
XXX-XXXXXXXX-XX
2 Digit
Customer Code
2 Digit Produ ct
Code
Last 2 Digits of
year (0 0-99
32
EZ320 User Guide
Date C ode
Week (01- 52)
YY WWNNNN
Sequential Number
(00001-9 999 9)
Resets eac h week
Troubleshooting Tests
Printing a Conguration Label
To print out a listing of the printer’s current configuration fol-
low these steps:
1. Turn the printer off. Load the media compartment with journal
media (media with no black bars printed on the back)
2. Press and hold the Feed Button.
3. Press and hold the Power button and keep the Feed button
pressed.
4. When the printer turns on, release the Power button, and
once printing starts, release the Feed button.
Refer to Figures 17a, 17b, and 17c for a sample configuration
printout.
Communications Diagnostics
If there is a problem transferring data between the computer and
the printer, try putting the printer in the Communications Diagnostics
Mode. The printer will print the ASCII characters and their text representation (or the period ‘.’, if not a printable character) for any data re-
ceived from the host computer
To enter Communications Diagnostics Mode:
1. Print a configuration label as described above.
2. At the end of 2nd diagnostics report, the printer will print: “Press
FEED key to enter Diagnostics mode”.
3. Press the FEED key. The printer will print: “Entering Diagnostics
mode”.
Note • If the FEED key is not pressed within 3 seconds, the printer
will print “Diagnostics mode not entered” and will resume normal
operation.
4. At this point, the printer is in Diagnostics mode and will print the
ASCII hex codes of any data sent to it, and their text representation (or “.” if not a printable character).
Additionally, a file with a “.dmp” extension containing the ASCII in-
formation will be created and stored in the printer’s memory.
33
EZ320 User Guide
To terminate the Communications Diagnostics Mode and re-
turn the printer to normal operations:
1. Turn the printer OFF.
2. Wait 5 seconds.
3. Turn the printer ON.
Calling Technical Support
If the printer fails to print the configuration label, or you encounter problems not covered in the Troubleshooting Guide,
contact Zebra Technical Support. Technical Support addresses
and phone numbers for your area can be found in Appendix D
of this manual. You will need to supply the following information:
• Model number and type (e.g. EZ320)
• Unit serial number (Found on the large label on the back
of the printer, also found in the configuration label printout. Refer to Figure 17a.)
• Product Configuration Code (PCC) (15 digit number found
on the label on the back of the unit)
34
EZ320 User Guide
Figure 17a: Conguration Label Example
Print Head Test
Unit Serial
Number
Application
Number
This example
has a
Bluetooth™
radio installed.
35
EZ320 User Guide
Figure17b: Conguration Label Example (continued)
Bluetooth
radio
parameters
36
EZ320 User Guide
Flash
Memory
Size
Maximum
Label Size
continued
Figure 17c: Conguration Label Example (continued)
Resident Fonts
Amount of
Memory
Available
37
EZ320 User Guide
Specifications
Note.- Printer specications are subject to change without notice.
Printing Specications
Parameter
Print Width
Print Speed (typical)* 50,8 mm/second (2 in. per second)
Print Head Life,
calculated
Print Density
Printhead Burn
Line to Tear Edge
Fixed width 74,0 mm (2.91 in.)
25400000 mm (1 million inches) of media fed
8 dots/mm (203 dots/inch)
* Extreme temperatures and print densities may aect print speed.
Please contact Zebra for guidance to maximize the performance of
your solution.
Memory and Communications Specications, EZ320
Flash Memory
SRAM
Standard
Communications
8 MB
16 MB
USB 2.0 Full Speed Interface (12 Mbps)
Standard Bluetooth compliant with Bluetooth
specification 2.0
EZ320
5,0 mm (.197 in.)
38
EZ320 User Guide
Media Specications
Parameter EZ320
Width
Max.
Printable
Area
Media Thickness 0.060 mm to 0.1143 mm (.0023 in to .0045 in)
Max. Media Roll dia. 42,0 mm (1.65 in.) O.D.
Label Inner Core
Diameter
Width
Length
14,5 mm (.57 in.) min. to 813 mm (32 in.) max
10,2 to 19,0 mm (0.40 to 0.75 in.)
The reflective media black marks should extend from the right
side of the roll on the front side of the media.
Black Mark
Dimensions
Minimum mark width: 7 mm (0.28 in.) perpendicular to
edge of media, starting from the right edge of the roll when
looking at the print side of the media.
Mark length: 3,0-11,0 mm (0.12 - 0.43 in.) parallel to edge of
the roll. (See illustration below).
Black Mark Dimensions)
7,0 mm (0.28”)
minimum
80,0 mm ±1 mm
(3.15 in. ± 0.03 in.)
74,0 mm (2.91 in.)
3,0 mm-11,0 mm (0.12”-0.43”)
39
EZ320 User Guide
Font and Bar Code Specications for EZ320
Codabar (NW-7)
UCC/EAN 128
UCC composite A/B/C
Code 39
Code 93
Code 128
EAN 8, 13, 2 and 5 digit extensions
EAN-8 composite
EAN 13 composite
lnterleaved 2 of 5
MSI/Plessey
FIM/POSTNET
Linear & 2-D
Bar Bar Codes
Available
Rotation
Angles
Intelligent Mail Barcode
UPC-A, 2 and 5 digit extensions
UPC-E, 2 and 5 digit extensions
UPC-A composite
UPC-E composite
QR Code
MaxiCode
PDF 417
GS1 DataBar (RSS-14)
GS1 DataBar (RSS-14) expanded
GS1 DataBar (RSS-14) truncated
GS1 DataBar (RSS-14) limited
GS1 DataBar (RSS-14) stacked
GS1 DataBar (RSS-14) stacked
omnidirectional
Aztec
0°, 90°, 180°, and 270°
40
EZ320 User Guide
continued
Fonts
Available
GBUNSG24.CPF Simplified Chinese 24x24
GBUNSG16.CPF Simplified Chinese 16x16
CTUNMK24.CPF Traditional Chinese 24x24
Note: GB-18030 and BIG5 both support ASCII character sets.
The default EZ320 Encoding is GB-18030. To print Traditional
Chinese, use ENCODING BIG5 command. See below for font
and encoding selection as well as examples.
Pre-loaded Fonts
1. GBUNSG24.CPF
• Description: Simplified Chinese 24x24
• Encoding Command: GB18030 (default)
• Example (Label Mode):
! 0 200 200 300 1
ENCODING GB18030
TEXT GBUNSG24.CPF 0 10 50 add text here. . .
PRINT
• Example (Line-print Mode):
! U1 ENCODING GB18030
! U1 SETLP GBUNSG24.CPF 0 24
add text here, line 1
add text here, line 2
2. GBUNSG16.CPF
• Description: Simplified Chinese 16x16
• Encoding Command: GB18030 (default)
• Example (Label Mode):
! 0 200 200 300 1
ENCODING GB18030
TEXT GBUNSG16.CPF 0 10 50 add text here. . .
PRINT
• Example (Line-print Mode):
! U1 ENCODING GB18030
! U1 SETLP GBUNSG16.CPF 0 24
add text here, line 1
add text here, line 2
41
EZ320 User Guide
3. CTUNMK24.CPF
• Description: Traditional Chinese 24x24
• Encoding Command: BIG5
• Example (Label Mode):
! 0 200 200 300 1
ENCODING BIG5
TEXT CTUNMK24.CPF 0 10 50 add text here. . .
PRINT
• Example (Line-print Mode)
! U1 ENCODING BIG5
! U1 SETLP CTUNMK24.CPF 0 24
add text here, line 1
add text here, line 2
*SimSun is provided under license from Ascender Corporation. SimSun is
copyright ZHONGYI Electronic and Microsoft Corporation.
42
EZ320 User Guide
USB Communications Port
Pin# Signal Name Type Description
1 VBUS - USB Bus Power
2 USB - bi-directional I/O signals
3 USB + bi-directional I/O signals
4 USB_ID - Identifies A/B connector
5 Return - Ground
5 1
Figure 18: USB Communications Port
Physical, Environmental and Electrical Specications
Parameter
Weight w/
battery,
excluding media
Temperature
Relative
Humidity
Battery
Printer Input
Power
Ingression
Protection (IP)
Rating
Operating : -10° to 50° C (14° to 122° F)
Charging: 0° to 40° C (32° to 104° F)
Storage w/o battery: -25° to 60° C
Storage w/ battery: -25° to 45°C
Operating: 10% to 90% (non-
Storage: 10% to 90% (non-
Lithium-Ion 2S-1P, 7.4 VDC (nominal);
12.0 VDC ±10%; 2A max
EZ320
295g. (.65 lbs.)
(-4° to 140° F)
(-4° to 113° F)
condensing)
condensing)
1150 mAHr.
42
43
EZ320 User Guide
Figure 19: EZ320 Overall Dimensions
(1.89”)
48 mm
2.55"
(1.89 in.)
48 mm
125 mm (4.92”)
125 mm (4.92 in.)
5.54"
100.8 mm
100.8 mm
4.32"
(3.97”)
(3.97 in.)
44
EZ320 User Guide
EZ320 Accessories
Description
Adjustable belt strap p/n P1033361 (included)
Protective carrying case P1033362 (optional)
AC Adapter AT17947-1 (included)
Extra battery packs (p/n P1026078)
Single bay battery charger (optional)
Refer to Appendix A for information on Data I/O Cables
For more details on available accessories, contact your authorized
Zebra re-seller.
45
EZ320 User Guide
Appendix A
Interface Cables
USB Cable
Part Number AT17010-1; USB A to USB Mini B Cable
- GND
- D+
- D-
- VBUS
- VBUS
- D-
- D+
- NC
- GND
MORE INTERFACE CABLES
Contact the Factory or your Zebra Sales Representative for more
information on interface cables to most major manufacturer’s data
terminals.
You may also visit the Zebra Web site at http://www.zebra.com for a
listing of interface cables for all series of Zebra mobile printers
Appendix B
Maintenance Supplies
In addition to using quality media provided by Zebra, it is recommended that the printer be cleaned as prescribed in the maintenance
section. The following items are available for this purpose:
• Cleaning Pen (12 pack), Reorder No. AN11209-1
• Cleaning Pads (10 pack), Reorder No. AN11207-1
46
EZ320 User Guide Appendices
Appendix C
Media Supplies
Please make sure that the media supplies used in the EZ320
conform to the specifications listed below for the printer.
The different media types outlined in the following table
were tested and verified to work properly in the EZ320.
EZ320 Media
Description Weight Width Thickness Roll OD Core
Non-topcoated direct
thermal receipt paper
Non-topcoated direct
thermal receipt paper
Non-topcoated direct thermal receipt paper, black bar
Topcoated direct thermal
receipt paper
Direct thermal polypropylene receipt, perforations
Non-topcoated direct thermal receipt paper, black bar
Direct thermal polypropylene receipt, non-perforated
60g/m280 mm +/- 1 mm 0.058 mm 40 mm 12.7 mm
100g/m280 mm +/- 1 mm 0.086 mm 40 mm 12.7 mm
100g/m280 mm +/- 1 mm 0.086 mm 40 mm 12.7 mm
80g/m280 mm +/- 1 mm 0.081 mm 40 mm 12.7 mm
80g/m280 mm +/- 1 mm 0.081 mm 40 mm 12.7 mm
100g/m260 mm +/- 1 mm 0.086 mm 40 mm 12.7 mm
80g/m260 mm +/- 1 mm 0.081 mm 40 mm 12.7 mm
OD
47
EZ320 User Guide Appendices
Appendix D
Product Support
When calling with a specific problem regarding your
printer, please have the following information on hand:
• Model number/type (e.g. EZ320)
• Unit serial number
• Product Configuration Code (PCC)
For Product Support Contacts, see the table on the next
page or contact your local re-seller.
EZ320 Serial Number Label
Serial
Number
Bar Code
PCC
Bar Code
Zebra Technologies Corporation
EZ320
中
This product is covered by one or more Zebra US patents.Made in China
7,4V 15A
PLACE BAR CODE HERE
序列号:
XXEZSYYWWNNNN
PLACE BAR CODE HERE
PCC:
XXX-XXXXXXXX-XX
48
EZ320 User Guide Appendices
Product Support Contacts
In the Asia Pa cic region contac t
Regiona l Headquarters Technical Supp ort Customer Ser vice
Zebra Technol ogies Asia Pacic, L LC
120 Robinson Roa d
#06- 01 Parakou Building
Singapore 068913
T: +65 6858 0722
F: +65 6885 0838
Regiona l Oce Technical Supp ort Customer Ser vice
Beijing China Regio nal Oce
Room 2103/2105
Global Trade Center Tower A
36 North T hird Ring Road East
Dongche ng District
Beijing 100 013, P. R. China
T: +86 10 5825 7428
F: +86 10 5825 7429
Guangzh ou China Regional Oce
Room 3318, 33/F Oce Tower
China shine Pl aza, 9 Linhexi Road
Tianhe District , Guangzhou 510610, P.R.C.
T: +86 20 3810 7798
F: +86 20 3810 7783
Shanghai Ch ina Oce
Room 2308 -2312
Plaza6 6 Towe r2
1366 Nanjing Roa d(w)
Shanghai 20 0040, P.R. China
T: +86 21 5175 8558
F” +86 21 6288 8393
T: +65 6858 0722
F: +65 6885 0838
E: tsasiapacic@z ebra.
com
T: +65 6858 0722
F: +65 6885 0838
E: tschina@zebra .com
T: +65 6858 0722
F: +65 6885 0838
E: tschina@zebra .com
T: +65 6858 0722
F: +65 6885 0838
E: tschina@zebra .com
For printer s, parts, media,
and ribbo n, please call your
distributor, or contac t us.
T: +65 6858 0722
F: +65 6885 0837
For printer s, parts, media,
and ribbo n, please call your
distributor, or contac t us.
T: +65 6858 0722
F: +65 6885 0837
For printer s, parts, media,
and ribbo n, please call your
distributor, or contac t us.
T: +65 6858 0722
F: +65 6885 0837
For printer s, parts, media,
and ribbo n, please call your
distributor, or contac t us.
T: +65 6858 0722
F: +65 6885 0837
49
EZ320 User Guide Appendices
Appendix E
Product Documentation
Please refer to Zebra’s web site (see below) at
www.zebra.com.cn/products for finding specific product
documentation and software downloads for the EZ320 printer.
50
EZ320 User Guide Appendices
continued
Index
A
Accessories
Belt strap 25
Soft case 26
list of 45
B
Battery, charging 12
Battery, installing 10
Battery life, tips for extending 27
Battery, removing 11
Bluetooth Device Address
(BDA) 23
Bluetooth™ Networking
Overview 23
C
Cleaning
general instructions 29
Communications
USB
Connector signals 43
with a cable 22
Communications diagnostics 33
Configuration Label
printing 34
D
Damage, shipping 7
Font/bar Code 40
Media 39
Memory/communications 38
Physical 43
printing 38
T
Technical Support, contacting
34
Troubleshooting
Communications Diagnostics
Mode 33
control panel indicators 30
Troubleshooting tests 33
printing a configuration label
21,33
EZ320 configuration label
example 35,36,37
Troubleshooting Topics 31
W
Wireless communications
Bluetooth™ radio 23
M
Manual
CPCL Programming 7
Media
loading 80 mm 16
60 mm 18
black bar sensors 18
O
Operator Controls 19
P
Programming language
CPCL 7
S
Safety Precautions
placement of charger 15
Single Bay Charger 14
Specifications
51
EZ320 User Guide
Zebra Technologies Corporation
475 Half Day Road, Suite 500
Lincolnshire, IL 60069
Phone: 1.847.634.6700 or 1.800.423.0442
Fax: 1.847.913.8766
Patent Numbers
D275,286
D347,021
D389,178
D430,199
D433,702
D549,768
3,964,673
4,019,676
4,044,946
4,360,798
4,369,361
4,387,297
4,460,120
4,496,831
4,593,186
4,607,156
4,673,805
4,736,095
4,758,717
4,816,660
4,845,350
4,896,026
4,897,532
4,923,281
4,933,538
4,992,717
5,015,833
5,017,765
5,021,641
5,029,183
5,047,617
5,103,461
5,113,445
5,140,144
5,132,709
5,142,550
5,149,950
5,157,687
5,168,148
5,168,149
5,180,904
5,229,591
5,230,088
5,235,167
5,243,655
5,247,162
5,250,791
5,250,792
5,262,627
5,267,800
5,280,163
5,280,164
5,280,498
5,304,786
5,304,788
5,321,246
5,335,170
5,364,133
5,367,151
5,372,439
5,373,148
5,378,882
5,396,053
5,396,055
5,399,846
5,408,081
5,410,139
5,410,140
5,412,198
5,415,482
5,418,812
5,420,411
5,436,440
5,444,231
5,449,891
5,449,893
5,468,949
5,479,000
5,479,002
5,479,441
5,486,057
5,503,483
5,504,322
5,528,621
5,532,469
5,543,610
5,545,889
5,552,592
5,570,123
5,578,810
5,589,680
5,612,531
5,642,666
5,657,066
5,768,991
5,790,162
5,791,796
5,806,993
5,813,343
5,816,718
5,820,279
5,848,848
5,860,753
5,872,585
5,874,980
5,909,233
5,976,720
5,978,004
5,995,128
5,997,193
6,004,053
6,010,257
6,020,906
6,034,708
6,036,383
6,057,870
6,068,415
6,068,415
6,095,704
6,109,801
6,123,471
6,147,767
6,151,037
6,201,255 B1
6,231,253 B1
6,261,009
6,261,013
6,267,521
6,270,072 B1
6,285,845 B1
6,292,595
6,296,032
6,364,550
6,379,058 B1
6,409,401 B1
6,411,397 B1
6,428,227 B2
6,530,705
6,540,122
6,607,316
6,609,844
6,874,958
6,899,477
This product and/or its use may be covered by one or more of the
following US patents and corresponding international patents
worldwide
EZ320 User Guide
52
Zebra Technologies Corporation
475 Half Day Road, Suite 500
Lincolnshire, IL 60069
Phone: 1.847.634.6700 or 1.800.423.0442
Fax: 1.847.913.8766
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