Zebra ES400 User Manual

ES400

USER GUIDE

ES400

USER GUIDE

72E-136310-03

Rev. A

April 2015

ii ES400 User Guide

No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means,
without permission in writing from Zebra. This includes electronic or mechanical means, such as photocopying,
recording, or information storage and retrieval systems. The material in this manual is subject to change
without notice.

The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on
a licensed basis. Zebra grants to the user a non-transferable and non-exclusive license to use each software
or firmware program delivered hereunder (licensed program). Except as noted below, such license may not be
assigned, sublicensed, or otherwise transferred by the user without prior written consent of Zebra. No right to
copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall
not modify, merge, or incorporate any form or portion of a licensed program with other program material, create
a derivative work from a licensed program, or use a licensed program in a network without written permission
from Zebra. The user agrees to maintain Zebra’s copyright notice on the licensed programs delivered
hereunder, and to include the same on any authorized copies it makes, in whole or in part. The user agrees not
to decompile, disassemble, decode, or reverse engineer any licensed program delivered to the user or any
portion thereof.

Zebra reserves the right to make changes to any software or product to improve reliability, function, or design.

Zebra does not assume any product liability arising out of, or in connection with, the application or use of any
product, circuit, or application described herein.

No license is granted, either expressly or by implication, estoppel, or otherwise under any Zebra, intellectual
property rights. An implied license only exists for equipment, circuits, and subsystems contained in Zebra
products.

Revision History

Changes to the original manual are listed below:

Change Date Description

-01 Rev. A 08/2010 Initial release.

-01 Rev. B 03/2011 Remove unsupported Voice Commander features. Add Speed Dialing setup

-02 Rev. A 10/2011 Software updates.

-02 Rev. B 2/10/12 Remove Note on page 7-2. User does not have to disable DataWedge to use

-03 Rev. A 3/2015 Zebra Rebranding

iii

instructions.

camera.

iv ES400 User Guide

TABLE OF CONTENTS

About This Guide

Introduction ..................................................................................................................................... xv

Documentation Set ................................................................................................................... xv

Configurations................................................................................................................................. xv

Software Versions..................................................................................................................... xvi

Chapter Descriptions ...................................................................................................................... xvi

Notational Conventions................................................................................................................... xvii

Related Documents ........................................................................................................................ xvii

Service Information ......................................................................................................................... xviii

Chapter 1: Getting Started

Unpacking ...................................................................................................................................... 1-1

Setting Up the ES400 .................................................................................................................... 1-2

Remove the Battery Cover ....................................................................................................... 1-2

Installing a microSD Card ........................................................................................................ 1-2

Installing the SIM Card (GSM Only) ......................................................................................... 1-4

Installing the Battery ................................................................................................................ 1-5

Powering On the ES400 for the First Time .............................................................................. 1-6

Network Activation ............................................................................................................. 1-7

Power Off the ES400 ......................................................................................................... 1-8

Suspend ............................................................................................................................. 1-8

Removing the microSD Card ......................................................................................................... 1-9

Removing the SIM Card ................................................................................................................. 1-9

Installing the Tether ....................................................................................................................... 1-10

Chapter 2: Using the ES400

Introduction .................................................................................................................................... 2-1

Features ......................................................................................................................................... 2-1

Keypads ......................................................................................................................................... 2-2

Special Characters ................................................................................................................... 2-2

Keypad Remapping ................................................................................................................. 2-2

Entering Data ........................................................................................................................... 2-2

Screen Navigation .......................................................................................................................... 2-3

vi ES400 User Guide

Finger Scrolling ........................................................................................................................ 2-4

Zebra Home Screen ...................................................................................................................... 2-5

Status Bar ................................................................................................................................ 2-5

Cards ....................................................................................................................................... 2-7

Simple Home Card ............................................................................................................. 2-7

Full Home Card .................................................................................................................. 2-7

Weather Card ..................................................................................................................... 2-8

Time Tracker Card ............................................................................................................. 2-9

Program Shortcuts ................................................................................................................... 2-9

My Apps Window ..................................................................................................................... 2-10

Tile Bar ..................................................................................................................................... 2-10

Device Management ................................................................................................................ 2-13

Programs ........................................................................................................................... 2-13

Memory Manager ............................................................................................................... 2-14

Sound Profiles .................................................................................................................... 2-14

Power & Radio ......................................................................................................................... 2-15

Alarms ................................................................................................................................ 2-17

Fusion ................................................................................................................................ 2-17

Status ................................................................................................................................. 2-18

Settings .............................................................................................................................. 2-18

Adjusting Volume ........................................................................................................................... 2-19

Charging the ES400 ...................................................................................................................... 2-19

Charging Temperature ............................................................................................................. 2-20

Battery Status Indications ........................................................................................................ 2-20

Printing ........................................................................................................................................... 2-20

Resetting the ES400 ...................................................................................................................... 2-21

Locking the ES400 ......................................................................................................................... 2-21

Password Unlocking ................................................................................................................ 2-21

Finger Swipe Un-locking .......................................................................................................... 2-22

Notifications When ES400 is Locked ....................................................................................... 2-22

Chapter 3: Making Calls

Introduction .................................................................................................................................... 3-1

Making a Call ................................................................................................................................. 3-1

Using the Phone Keypad ......................................................................................................... 3-1

Smart Dialing ........................................................................................................................... 3-2

Using Contacts ......................................................................................................................... 3-3

Using Call Log .......................................................................................................................... 3-4

Using Speed Dialing ................................................................................................................ 3-4

Last Call Dialing ....................................................................................................................... 3-5

Answering a Call ............................................................................................................................ 3-5

Incoming Call Features ............................................................................................................ 3-5

Missed Call Notification ................................................................................................................. 3-5

Emergency Calling ......................................................................................................................... 3-5

Audio Modes .................................................................................................................................. 3-6

Using a Bluetooth Headset ...................................................................................................... 3-6

Adjusting Audio Volume ........................................................................................................... 3-6

Muting a Call .................................................................................................................................. 3-6

Using Call Log ............................................................................................................................... 3-6

Managing Call Log ................................................................................................................... 3-7

Table of Contents vii

Using the Call Log Menu .................................................................................................... 3-7

Conference Calling ........................................................................................................................ 3-8

Making a 3-Way Call ...................................................................................................................... 3-11

Speed Dial Setup ........................................................................................................................... 3-11

Adding a Speed Dial Entry ....................................................................................................... 3-11

Editing a Speed Dial Entry ....................................................................................................... 3-11

Deleting a Speed Dial Entry ..................................................................................................... 3-12

Voice Commander ......................................................................................................................... 3-12

Call ........................................................................................................................................... 3-13

Find .......................................................................................................................................... 3-13

Redial ....................................................................................................................................... 3-14

Callback ................................................................................................................................... 3-14

Start ......................................................................................................................................... 3-14

Appointments ........................................................................................................................... 3-14

Read ........................................................................................................................................ 3-15

What time is it .......................................................................................................................... 3-15

Call History ............................................................................................................................... 3-15

Voice Play Music ...................................................................................................................... 3-15

What can I say ......................................................................................................................... 3-16

Goodbye .................................................................................................................................. 3-16

Chapter 4: Phone Network Setup

Introduction .................................................................................................................................... 4-1

Automatic Network Setup ........................................................................................................ 4-1

Manual Network Setup ............................................................................................................. 4-1

CDMA Network Setup ........................................................................................................ 4-1

GSM Network Setup .......................................................................................................... 4-2

Dual Network Usage ...................................................................................................................... 4-3

Switching Between CDMA Networks ............................................................................................. 4-3

Global Usage ................................................................................................................................. 4-3

Configuring a GSM Data Connection ............................................................................................. 4-4

Phone Settings ............................................................................................................................... 4-4

Sounds ..................................................................................................................................... 4-5

Security .................................................................................................................................... 4-5

Enabling a PIN ................................................................................................................... 4-5

Changing a PIN .................................................................................................................. 4-5

Disabling a PIN .................................................................................................................. 4-6

GSM Services .......................................................................................................................... 4-6

Call Barring (Call Blocking) ................................................................................................ 4-6

Caller ID ............................................................................................................................. 4-6

Call Forwarding .................................................................................................................. 4-6

Call Waiting ........................................................................................................................ 4-7

Voice Mail and Text Messages .......................................................................................... 4-7

Fixed Dialing ...................................................................................................................... 4-7

Internet ..................................................................................................................................... 4-7

Services ................................................................................................................................... 4-7

Broadcast Channels ........................................................................................................... 4-7

GPS Privacy ....................................................................................................................... 4-7

Hearing .................................................................................................................................... 4-7

TTY .................................................................................................................................... 4-8

viii ES400 User Guide

HAC ................................................................................................................................... 4-8

Chapter 5: Using WLAN

Introduction .................................................................................................................................... 5-1

Fusion Overview ............................................................................................................................ 5-1

Wireless Zero Config Overview ..................................................................................................... 5-2

Switching Between Fusion and WZC ............................................................................................ 5-2

Supported Applications .................................................................................................................. 5-3

Fusion Setup .................................................................................................................................. 5-3

Connecting to the Internet ........................................................................................................ 5-6

Wireless Zero Config Setup ........................................................................................................... 5-6

More Information on WZC ........................................................................................................ 5-8

Chapter 6: Messaging

Introduction .................................................................................................................................... 6-1

Email .............................................................................................................................................. 6-1

Creating an Email Message ..................................................................................................... 6-1

Viewing an Email Message ...................................................................................................... 6-1

Replying to or Forwarding a Message ..................................................................................... 6-2

SMS Messaging ............................................................................................................................. 6-2

Sending a Text Message ......................................................................................................... 6-2

Viewing Text Messages ........................................................................................................... 6-2

Replying to an SMS Message .................................................................................................. 6-3

MMS Messaging ............................................................................................................................ 6-4

Creating and Sending MMS Messages ................................................................................... 6-4

Viewing an MMS Message ...................................................................................................... 6-5

Replying to an MMS Message ................................................................................................. 6-5

Blocking Incoming MMS Messages ......................................................................................... 6-5

Chapter 7: Data Capture

Introduction .................................................................................................................................... 7-1

Digital Camera Scanning ............................................................................................................... 7-1

Data Wedge ................................................................................................................................... 7-2

Chapter 8: Using the Camera

Introduction .................................................................................................................................... 8-1

Taking Pictures .............................................................................................................................. 8-1

Camera Settings ............................................................................................................................ 8-3

Camera Menu Options ............................................................................................................. 8-3

Size/Quality Settings .......................................................................................................... 8-3

Panorama .......................................................................................................................... 8-4

Timer .................................................................................................................................. 8-4

Advanced ........................................................................................................................... 8-4

About ........................................................................................................................................ 8-5

Recording Video ............................................................................................................................ 8-5

Video Settings ................................................................................................................................ 8-5

Video Menu Options ................................................................................................................ 8-6

Table of Contents ix

Quality ................................................................................................................................ 8-6

Format ................................................................................................................................ 8-6

Time/Date stamp ................................................................................................................ 8-6

Storage ............................................................................................................................... 8-6

About .................................................................................................................................. 8-6

Viewing Pictures and Video ........................................................................................................... 8-7

Albums ..................................................................................................................................... 8-7

Select Mode ............................................................................................................................. 8-8

Thumbnail Menu ................................................................................................................ 8-8

Gallery Menu ............................................................................................................................ 8-8

Image Viewer ........................................................................................................................... 8-8

Annotating Images ............................................................................................................. 8-9

Audio Commenting ............................................................................................................. 8-10

View or Edit Image Information .......................................................................................... 8-10

Image Menu ....................................................................................................................... 8-10

Video Viewer ............................................................................................................................ 8-10

View or Edit Video Information ........................................................................................... 8-11

Video Menu ........................................................................................................................ 8-11

Chapter 9: Bluetooth

Introduction .................................................................................................................................... 9-1

Adaptive Frequency Hopping ......................................................................................................... 9-1

Security .......................................................................................................................................... 9-2

Bluetooth Configuration ................................................................................................................. 9-2

Bluetooth Power States ................................................................................................................. 9-3

Suspend ............................................................................................................................. 9-3

Resume .............................................................................................................................. 9-3

Turning Bluetooth On and Off ........................................................................................................ 9-3

Enabling Bluetooth ................................................................................................................... 9-3

Disabling Bluetooth .................................................................................................................. 9-4

Discovering Bluetooth Device(s) .................................................................................................... 9-4

Available Services .......................................................................................................................... 9-5

Object Push Services via Beam ............................................................................................... 9-5

Internet Sharing ....................................................................................................................... 9-6

Hands-free Services ................................................................................................................ 9-7

Serial Port Services ................................................................................................................. 9-7

ActiveSync Using Bluetooth ..................................................................................................... 9-8

Phone Book Access Profile Services ....................................................................................... 9-10

Dial-Up Networking Services ................................................................................................... 9-10

Connect to a HID Device ......................................................................................................... 9-10

A2DP/AVRCP Services ........................................................................................................... 9-11

Chapter 10: Using GPS Navigation

Introduction .................................................................................................................................... 10-1

Software Installation ....................................................................................................................... 10-1

ES400 GPS Setup ......................................................................................................................... 10-1

Operation ....................................................................................................................................... 10-2

GPS Maps on microSD Cards ................................................................................................. 10-2

Answering a Phone Call While Using GPS .............................................................................. 10-2

x ES400 User Guide

Losing the GPS Signal While in a Vehicle ............................................................................... 10-2

Assisted GPS ................................................................................................................................. 10-2

Chapter 11: Settings

Introduction .................................................................................................................................... 11-1

Settings Folder ............................................................................................................................... 11-1

Locking the ES400 ......................................................................................................................... 11-3

Switching Between Microsoft Lock and Lock Plus ................................................................... 11-3

Lock Plus Setup ....................................................................................................................... 11-3

Password Locking .............................................................................................................. 11-4

Finger Swipe Locking ......................................................................................................... 11-4

Editing Fingerprint Swipes ................................................................................................. 11-5

Edit Lock Screen Display ................................................................................................... 11-6

Audio Feedback ................................................................................................................. 11-6

Microsoft Locking ..................................................................................................................... 11-6

Password Locking Setup ......................................................................................................... 11-7

Switching the Dialer ....................................................................................................................... 11-8

Device Management Window ........................................................................................................ 11-8

Sound Profiles .......................................................................................................................... 11-8

Power Profiles .......................................................................................................................... 11-9

Alarms ...................................................................................................................................... 11-10

Backlight and Keylight Settings ..................................................................................................... 11-10

Accelerometer ................................................................................................................................ 11-11

Display Tab .............................................................................................................................. 11-11

About Tab ................................................................................................................................ 11-11

Optical Nav Pad ............................................................................................................................. 11-11

Key Remapping ............................................................................................................................. 11-12

Remap a Key to a Program ..................................................................................................... 11-12

Remap a Key to a Character ................................................................................................... 11-12

Remap a Key to a Function ..................................................................................................... 11-13

Remap a Key to a Character Using the Soft Keypad ............................................................... 11-13

Remap Simultaneous Keys ...................................................................................................... 11-14

Editing a Remap Key ............................................................................................................... 11-14

Master Reset ................................................................................................................................. 11-15

Program Shortcuts Setup .............................................................................................................. 11-16

My Apps Window Setup ................................................................................................................. 11-17

Card Setup ..................................................................................................................................... 11-18

Re-Order Cards ....................................................................................................................... 11-18

Configure Cards ....................................................................................................................... 11-18

Weather Card Setup ................................................................................................................ 11-19

Add a New Location ........................................................................................................... 11-19

Change Location ................................................................................................................ 11-19

Delete a Location ............................................................................................................... 11-19

Time Tracker Setup ................................................................................................................. 11-20

Email Setup ................................................................................................................................... 11-21

Setting Up an IMAP or POP Account ....................................................................................... 11-21

Automatic Email Setup ....................................................................................................... 11-21

Manual Email Setup ........................................................................................................... 11-22

Entering Email Settings Manually ...................................................................................... 11-22

Editing an Email Account ......................................................................................................... 11-24

Table of Contents xi

Setting Email Signatures .......................................................................................................... 11-25

Using Microsoft ActiveSync With a Corporate Outlook Account .............................................. 11-25

MMS Messaging ............................................................................................................................ 11-26

Voice Commander ......................................................................................................................... 11-27

Contacts Settings ..................................................................................................................... 11-27

Play .................................................................................................................................... 11-27

Application Settings ................................................................................................................. 11-27

Play .................................................................................................................................... 11-28

Music Settings .......................................................................................................................... 11-28

Play .................................................................................................................................... 11-28

Digit Trainer Settings ............................................................................................................... 11-28

Digit Setting Settings ................................................................................................................ 11-28

Advanced Settings ................................................................................................................... 11-28

Chapter 12: Accessories

Introduction .................................................................................................................................... 12-1

USB Rapid Charge Cable .............................................................................................................. 12-2

Single Slot USB Cradle .................................................................................................................. 12-3

Charging the ES400 Battery .................................................................................................... 12-3

Communication with Host Computer ....................................................................................... 12-3

Vehicle Holder ................................................................................................................................ 12-5

Windshield Installation ............................................................................................................. 12-5

Install the ES400 ...................................................................................................................... 12-6

Connect Power ........................................................................................................................ 12-7

Remove the ES400 .................................................................................................................. 12-8

Host Adapter .................................................................................................................................. 12-9

Holster ............................................................................................................................................ 12-10

ActiveSync ..................................................................................................................................... 12-11

Installing ActiveSync ................................................................................................................ 12-11

ES400 Setup ............................................................................................................................ 12-11

Setting Up an ActiveSync Connection on the Host Computer ................................................. 12-11

Synchronization with the ES400 .............................................................................................. 12-12

Chapter 13: Maintenance & Troubleshooting

Introduction .................................................................................................................................... 13-1

Maintaining the ES400 ................................................................................................................... 13-1

Battery Safety Guidelines .............................................................................................................. 13-1

Cleaning ......................................................................................................................................... 13-2

Materials Required ................................................................................................................... 13-2

Cleaning the ES400 ................................................................................................................. 13-3

Housing .............................................................................................................................. 13-3

Display ............................................................................................................................... 13-3

Camera Window ................................................................................................................. 13-3

Interface Connector ............................................................................................................ 13-3

Battery Contacts ................................................................................................................. 13-3

Cleaning Cradle Connectors .................................................................................................... 13-4

Cleaning Frequency ................................................................................................................. 13-4

Troubleshooting ............................................................................................................................. 13-5

ES400 ...................................................................................................................................... 13-5

xii ES400 User Guide

Bluetooth Connection ............................................................................................................... 13-7

Single Slot USB Cradle ........................................................................................................... 13-7

Vehicle Holder .......................................................................................................................... 13-8

Appendix A: Technical Specifications

ES400 Technical Specifications .................................................................................................... A-1

ES400 ...................................................................................................................................... A-1

Headset .................................................................................................................................... A-4

ES400 Accessory Specifications ................................................................................................... A-5

Single Slot USB Cradle ............................................................................................................ A-5

Appendix B: Keypads

Introduction .................................................................................................................................... B-1

Special Character Key ................................................................................................................... B-4

Appendix C: Windows Mobile Home Screen and Dialer

Introduction .................................................................................................................................... C-1

Windows Mobile Home Screen ...................................................................................................... C-1

Classic Today Screen ........................................................................................................ C-3

Start Screen ............................................................................................................................. C-4

Windows Mobile Dialer .................................................................................................................. C-4

Making a Call ................................................................................................................................. C-4

Using the Phone Keypad ......................................................................................................... C-4

Smart Dialing ........................................................................................................................... C-5

Using Contacts ......................................................................................................................... C-6

Using Call History .................................................................................................................... C-6

Making a Speed Dial Call ......................................................................................................... C-7

Answering a Call ............................................................................................................................ C-7

Incoming Call Features ............................................................................................................ C-8

Missed Call Notification ................................................................................................................. C-8

Emergency Calling ......................................................................................................................... C-8

Muting a Call .................................................................................................................................. C-9

Using Speed Dial ........................................................................................................................... C-9

Adding a Speed Dial Entry ....................................................................................................... C-9

Editing a Speed Dial Entry ....................................................................................................... C-10

Deleting a Speed Dial Entry ..................................................................................................... C-10

Using Call History .......................................................................................................................... C-11

Managing Call History .............................................................................................................. C-11

Changing the Call History View ......................................................................................... C-11

Resetting the Recent Calls Counter ................................................................................... C-11

Deleting All Call History Items ............................................................................................ C-12

Viewing Call Status ............................................................................................................ C-12

Using the Call History Menu .............................................................................................. C-13

Swapping Calls (GSM) .................................................................................................................. C-13

Swapping Calls (CDMA) ................................................................................................................ C-14

Conference Calling (GSM) ............................................................................................................. C-15

Three-way Calling (CDMA) ............................................................................................................ C-16

Table of Contents xiii

Appendix D: Software

Software Installation ....................................................................................................................... D-1

Installation Using ActiveSync ................................................................................................... D-1

Installation Using Storage Card ............................................................................................... D-1

Installation Using AirBEAM ...................................................................................................... D-2

MSP ......................................................................................................................................... D-2

Update Loader Image .............................................................................................................. D-2

Download Update Loader Package ................................................................................... D-2

ActiveSync ......................................................................................................................... D-2

microSD Card ..................................................................................................................... D-3

SMS8 Configuration ....................................................................................................................... D-4

Cache Disk Configuration .............................................................................................................. D-4

Glossary

Index

xiv ES400 User Guide

ABOUT THIS GUIDE

Introduction

This guide provides information about using the ES400 Enterprise Digital Assistant (EDA) and accessories.

NOTE Screens and windows pictured in this guide are samples and can differ from actual screens.

Documentation Set

The documentation set for the ES400 provides information for specific user needs, and includes:

•

ES400 Quick Start Guide - describes how to get the ES400 up and running.

•

ES400 User Guide - describes how to use the ES400.

•

Enterprise Mobility Developer Kit (EMDK) Help File - provides API information for writing applications.

Configurations

This guide covers the following configurations:

Configuration Radios Display Memory

ES400 WLAN: 802.11a/b/g

WPAN: Bluetooth

v2.0

WWAN: CDMA or
GSM/UMTS

GPS: Standalone
GPS or A-GPS

3.0” VGA
Color

256 MB RAM/
1 GB Flash

Data Capture

Options

3.2 MegaPixel
color camera

Operating

System

Windows

®

Mobile
Professional

6.5

Keypads

Alphanumeric
keypads

xvi ES400 User Guide

Software Versions

This guide covers various software configurations and references are made to operating system or software
versions for:

•

Adaptation Kit Update (AKU) version

•

OEM version

•

Fusion software

•

Phone software.

AKU Version

To determine the Adaptation Kit Update (AKU) version tap Start > Settings > System > About > Version.

The second line lists the operating system version and the build number. The last part of the build number
represents the AKU number. For example, Build 23103.5.3.6 indicates that the device is running AKU version

5.3.6.

OEM Version

To determine the OEM software version tap Start > Settings > System > System Info > System.

Platform Version

To determine the virtual platform version tap Start > Settings > System > System Info > Package.

Fusion Software

To determine the Fusion software version tap Start > Wireless Companion > Wireless Status > Versions.

Phone Software

To determine the Phone software version press > > Phone information.

Chapter Descriptions

Topics covered in this guide are as follows:

•

Chapter 1, Getting Started provides information on getting the ES400 up and running for the first time.

•

Chapter 2, Using the ES400 provides information on using the ES400.

•

Chapter 3, Making Calls provides basic instructions for using the ES400 phone.

•

Chapter 4, Phone Network Setup provides information for setting up the ES400 on a network.

•

Chapter 5, Using WLAN provides information for configuring the ES400 on a wireless network.

•

Chapter 6, Messaging provides instructions for sending text and MMS messages.

•

Chapter 7, Data Capture provides instructions for using the ES400 to capture data using the laser

er, imager and camera.

scann

•

Chapter 8, Using the Camera provides instructions on taking photos and videos.

•

Chapter 9, Bluetooth explains Bluetooth functionality on the ES400.

•

Chapter 10, Using GPS Navigation provides information about GPS navigation with the ES400.

•

Chapter 11, Settings provides information for configuring the ES400.

•

Chapter 12, Accessories describes the available accessories and how to use them with the ES400.

•

Chapter 13, Maintenance & Troubleshooting includes instructions on cleaning and storing the ES400,

nd provides troubleshooting solutions for potential problems during ES400 operation.

a

•

Appendix A, Technical Specifications provides the technical specifications for the ES400.

•

Appendix B, Keypads provides keypad layouts and operation.

•

Appendix C, Windows Mobile Home Screen and Dialer provides information for using the Windows

bile Home screen and dialer.

Mo

•

Appendix D, Software provides information for installing applications and operating system updates.

Notational Conventions

The following conventions are used in this document:

•

“Enterprise Digital Assistant” refers to the Zebra ES400.

About This Guide xvii

•

Italics are used to highlight the following:

• Chapters and sections in this and related documents

• Icons on a screen.

•

Bold text is used to highlight the following:

• Dialog box, window, and screen names

• Drop-down list and list box names

• Check box and radio button names

• Key names on a keypad

• Button names on a screen.

•

Bullets (•) indicate:

• Action items

• Lists of alternatives

• Lists of required steps that are not necessarily sequential

•

Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.

Related Documents

•

ES400 Quick Start Guide, p/n 72-134310-xx.

•

ES400 Regulatory Guide, p/n 72-134312-xx.

•

Mobility Services Platform User Guide, p/n 72E-100158-xx.

•

Wireless Fusion Enterprise Mobility Suite User Guide for Version 3.20, p/n 72E-135868-xx.

•

AirBEAMSmart Windows CE Client Product Reference Guide, p/n 72-63060-xx.

•

MSP Software User Guide, p/n 72E-100158-xx.

xviii ES400 User Guide

Manufacturing Label

•

Enterprise Mobility Developer Kits (EMDKs), available at: http://www.zebra.com/support.

•

Latest ActiveSync software, available at: http://www.microsoft.com.

For the latest version of this guide and all guides, go to: http://www.zebra.com/support

Service Information

If you have a problem with your equipment, contact Zebra support for your region. Contact information is

available at: http://www.zebra.com/support.

When contacting support, please have the following information available:

•

Serial number of the unit (found on manufacturing label)

•

Model number or product name (found on manufacturing label)

•

Software type and version number.

.

Zebra responds to calls by email, telephone or fax within the time limits set forth in support agreements.

If your problem cannot be solved by Zebra Support, you may need to return your equipment for servicing and
will be given specific directions. Zebra is not responsible for any damages incurred during shipment if the
approved shipping container is not used. Shipping the units improperly can possibly void the warranty. Remove
microSD card or SIM card prior to shipping.

If you purchased your business product from a Zebra business partner, c
for support.

ontact that business partner

CHAPTER 1 GETTING STARTED

Unpacking

Carefully remove all protective material from the ES400 and save the shipping container for later storage and
shipping.

Verify that the following were received:

•

ES400 Enterprise Digital Assistant with battery cover and stylus

•

Lithium-ion battery (1540 mAh or 3080 mAh)

•

USB Rapid Charge Cable

•

Power Supply

•

Country-specific plugs

•

Te th e r

•

Regulatory Guide

•

Quick Start Guide.

Inspect the equipment for damage. If any equipment is missing or damaged, contact the Zebra Support center
immediately. See page xviii for contact information.

Prior to using the ES400 for the first time, remove the protective shipping film that covers the display and
camera window.

1 - 2 ES400 User Guide

1

2

Setting Up the ES400

To start using the ES400 for the first time:

•

Remove the battery cover

•

Install a microSD card (optional)

•

Install a SIM card (GSM only)

•

Install the battery.

•

Powering on the ES400 for the First Time

•

Charge the ES400.

Remove the Battery Cover

To remove the battery cover:

1. Hold the ES400 firmly in two hands as shown.

2. With thumbs, push the battery cover toward the bottom of ES400.

3. Lift the battery cover off the ES400.

Figure 1-1

Battery Cover Removal

Installing a microSD Card

The microSD card slot, located under the battery, provides secondary non-volatile storage. Refer to the
documentation provided with the card for more information, and follow the manufacturer’s recommendations
for use.

CAUTION Follow proper ESD precautions to avoid damaging the microSD card. Proper ESD precautions

include, but are not limited to, working on an ESD mat and ensuring that the operator is properly
grounded.

To install the microSD card:

SIM Card Holder

microSD Card Holder

1. Slide the SIM card holder up to unlock.

2. Lift the SIM card holder.

Getting Started 1 - 3

Figure 1-2

3. Slide the microSD card holder to the right to unlock.

4. Lift the microSD card holder.

Figure 1-3

5. Insert the microSD card into the holder.

Open SIM Holder

Open microSD Card Holder

Figure 1-4

6. Close the microSD card holder.

Insert microSD Card

1 - 4 ES400 User Guide

Figure 1-5

7. Slide the microSD card holder to the left to lock.

8. If installing a SIM card, follow instructions in the next section.

9. If not installing a SIM card, close the SIM holder and slide down to lock into place and then install the

battery.

Close and Lock microSD Card Holder

Installing the SIM Card (GSM Only)

NOTE The ES400 does not support copying multiple contacts to some SIM cards. If an error message

appears, see Chapter 13, Maintenance & Troubleshooting for more information.

GSM phone service requires a Subscriber Identification Module (SIM) card. Obtain the card from the service
provider. The card can contain the following information:

•

Mobile phone service provider account details.

•

Information regarding service access and preferences.

•

Contact information, which can be moved to Contacts on the ES400.

•

Any additional subscribed services.

NOTE For more information about SIM cards, refer to the service provider's documentation.

To install the SIM card:

1. Insert the SIM card into the SIM card holder with the contacts facing out and the card notch facing up.

Getting Started 1 - 5

SIM Card Tab

Figure 1-6

2. Close the SIM card holder and slide down to lock into place. Ensure that the SIM card is fully inserted and

Insert SIM Card

lying flat. Ensure that the end of the card is not laying on top of the SIM Card tab.

Figure 1-7

Close and Lock SIM Card Holder

Installing the Battery

To install the battery:

1. Locate the battery contacts.

2. Insert the battery, bottom first, into the battery compartment.

3. Press the battery down into the battery compartment.

4. Slide the battery lock latch down to secure the battery in place.

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Battery Lock Latch

Figure 1-8

5. Align the battery cover with device.

Inserting the Battery

Figure 1-9

6. Slide the battery cover up to lock into place.

Replacing the Battery Cover

Powering On the ES400 for the First Time

Press the Power button to turn on the ES400. The splash screen displays as the ES400 boots then the
calibration window appears.

NOTE The Calibration screen can be accessed by tapping Start > Settings > System > Screen > Align Screen

button.

1. Remove the stylus from the back of the ES400.

2. Tap the screen to begin calibration.

3. Carefully press and briefly hold the tip of stylus on the center of each target that appears on the screen.

Getting Started 1 - 7

4. Repeat as the target moves around the screen.

5. Follow the on-screen instructions to set the date and time, and then email and password. Once completed

ES400 displays the Home screen.

Network Activation

To activate on a GSM/UMTS network:

1. If an active SIM card was installed in the ES400, the ES400 performs the activation process.

2. The Phone Network - GSM/UMTS Setup dialog box displays.

3. Ta p Yes and then OK. For some carriers, the ES400 resets.

4. If during start-up, no update connection settings message appears, tap Start > Settings > Connection >

Phone Network Setup and tap Update Connection Settings button.

5. If the network is unsupported, a message appears with links for manually setting the data connection and

MMS settings.

To activate on a CDMA network:

1. Create an account with the CDMA carrier. Provide the MEID number (located on the back of the ES400 or

tap Start > Settings > System Display Info) to the customer service representative.

2. If a SIM card was not installed, a No SIM card found dialog box displays.

3. Ta p OK. The Phone Network - CDMA Activation dialog box displays.

4. Ta p Yes to activate on a CDMA network.

5. On the CDMA Setup tab, tap the Preferred network option and select a network.

6. Ta p Yes.

7. Tap the Start Activation button.

8. Ta p Yes to activate.

9. Press Activate Now button.

For detailed information for configuring the phone and activating on a different network, see Chapter 4, Phone

Network Setup.

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Power Off the ES400

To power off the ES400, press and hold the Power button for at least five seconds.

Figure 1-10

Select Power Off to shutdown the ES400.

Shutdown Window

Suspend

ES400 goes into suspend mode when any of the following occur:

•

User presses and releases the Power button

•

User places the ES400 into the optional holster

•

Power timeout

•

Battery reaching a critical low value.

ES400 wakes from suspend when one of the following occurs:

•

User presses the Power button

•

ES400 receives an incoming call or data

•

Bluetooth event occurs

•

User inserts a USB device into the microUSB port

•

User places the ES400 in the cradle

•

User connects or removes a headset to or from the audio port.

•

User removes the ES400 from the optional holster.

Removing the microSD Card

To remove an microSD card:

CAUTION Save all data before removing the battery. Failure to do so may cause potential loss of data.

1. Press the Power button to suspend the ES400.

2. Slide the battery cover toward the bottom of the device.

3. Remove the battery cover.

4. Slide the battery lock latch up.

5. Lift the battery out of the ES400.

6. Slide the SIM card holder up to unlock.

7. Lift the SIM card holder.

8. Slide the microSD card holder to the right to unlock.

Getting Started 1 - 9

9. Lift the microSD card holder.

10. Remove microSD card from holder.

11. Close the microSD card holder.

12. Slide the microSD card holder door to the left to lock.

13. Close the SIM card holder.

14. Slide the SIM card holder down to lock.

15. Replace the battery.

16. Slide the battery lock latch down to lock the battery in place.

17. Replace the battery cover.

Removing the SIM Card

To remove an SIM card:

CAUTION Save all data before removing the battery. Failure to do so may cause potential loss of data.

1. Press the Power button to suspend the ES400.

2. Slide the battery cover toward the bottom of the device.

3. Lift the battery cover.

4. Slide the battery lock latch up.

5. Lift the battery out of the ES400.

6. Slide the SIM card holder up to unlock.

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7. Lift the SIM card holder.

8. Remove the SIM card from holder.

9. Close the SIM card holder.

10. Slide the SIM card holder to the down to lock into place.

11. Slide the battery lock latch down to lock the battery in place.

12. Replace the battery cover.

Installing the Tether

The ES400 comes with an optional tether to secure the stylus to the ES400.

1. Remove the stylus from the back of the device.

2. Feed one loop of the tether through the stylus (1), and pass the other loop through the first (2).

3. With the stylus secured to the tether, feed the free loop through the tether anchor and pass the stylus

through the loop (3) to secure it.

Figure 1-11

Install Tether onto Stylus and ES400