COPYRIGHTS & TRADEMARKS: For complete copyright and trademark information, go to
www.zebra.com/copyright
.
WARRANTY: For complete warranty information, go to www.zebra.com/warranty
END USER LICENSE AGREEMENT: For complete EULA information, go to www.zebra.com/eula
Terms of Use
•Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining
the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to
any other parties for any other purpose without the express, written permission of Zebra Technologies.
•Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are
subject to change without notice.
•Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are
correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and
disclaims liability resulting therefrom.
•Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the
accompanying product (including hardware and software) be liable for any damages whatsoever (including,
without limitation, consequential damages including loss of business profits, business interruption, or loss of
business information) arising out of the use of, the results of use of, or inability to use such product, even if
Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
.
.
Revision History
Changes to the original guide are listed below:
ChangeDateDescription
-01 Rev A7/2019Initial release.
-02 Rev A11/2019Added information to Troubleshooting.
This guide provides information about using the EC30 enterprise companion and accessories.
NOTE: Screens and windows pictured in this guide are samples and can differ from actual screens.
Documentation Set
The documentation set provides information for specific user needs, and includes:
•EC30 Enterprise Companion Quick Start Guide - describes how to get the device up and running.
•EC30 Enterprise Companion User Guide for Android 8.1 Oreo - describes how to use the device.
•EC30 Enterprise Companion Integrator Guide for Android 8.1 Oreo - describes how to set up the device
and accessories.
Configurations
This guide covers the following configuration:
ConfigurationRadiosDisplayMemory
EC30WLAN:
Software Versions
To determine the current software versions:
1. Swipe down from the Status bar to open the Quick Settings bar.
2. Touch > System.
802.11
a/b/g/n/ac/d/h
/i/k/r/w
WPAN:
Bluetooth
v5.0 Low
Energy
3.0” Full
Wide Video
Graphics
Array (854 x
480)
4 GB RAM / 32
GB Flash
Data Capture
Options
2D imager
(SE-2100)
Operating
System
Android-based,
Google ™
Mobile
Services
(GMS) 8.1.
Android-based
AOSP 8.1.
9
3. Touch About phone.
4. Scroll to view the following information:
•Model
•Android version
•Android security patch version
•Kernel version
•Build number.
To determine the device serial number, touch About phone > Status.
•Serial number
Chapter Descriptions
Topics covered in this guide are as follows:
•Getting Started provides information on getting the device up and running for the first time.
•Using the Device provides information for operating the device.
•Applications provides information on using applications installed on the device.
•Data Capture provides information for capturing bar code data using the imager.
•Wireless provides information on the various wireless options.
•Accessories provides information for using the accessories for the device.
•Maintenance and Troubleshooting includes instructions on cleaning and provides troubleshooting solutions
for potential problems during device operation.
About This Guide
Notational Conventions
The following conventions are used in this document:
•Bold text is used to highlight the following:
•Dialog box, window and screen names
•Drop-down list and list box names
•Check box and radio button names
•Icons on a screen
•Key names on a keypad
•Button names on a screen.
•Bullets (•) indicate:
•Action items
•Lists of alternatives
•Lists of required steps that are not necessarily sequential.
•Sequential lists (for example, those that describe step-by-step procedures) appear as numbered lists.
For the latest version of this guide and all guides, go to: zebra.com/support
Service Information
If you have a problem with your equipment, contact Customer Support for your region. Contact information is
available at: www.zebra.com/support
When contacting support, please have the following information available:
•Serial number of the unit (found on manufacturing label)
•Model number or product name (found on manufacturing label)
•Software type and version number.
Customer Support responds to calls by email or telephone within the time limits set forth in support
agreements.
If the problem cannot be solved by Customer Support, you may need to return the equipment for servicing and
will be given specific directions. We are not responsible for any damages incurred during shipment if the
approved shipping container is not used. Shipping the units improperly can possibly void the warranty.
If the device was purchased from a business partner, contact that business partner for support.
.
.
11
Getting Started
Introduction
This chapter provides information for getting the device up and running for the first time.
Unpacking
1. Carefully remove all protective material from the device and save the shipping container for later
storage and shipping.
2. Verify that the following were received:
•Enterprise Companion
•Regulatory Guide.
3. Inspect the equipment for damage. If any equipment is missing or damaged, contact the Global
Customer Support center immediately.
4. Prior to using the device for the first time, remove the protective shipping film that covers the scan
window and display.
12
Features
9
13
2
4
8
7
10
6
3
5
6
12
1
11
Figure 1 Front View
Getting Started
Table 1 Front View Features
NumberItemFunction
1RecentDisplays recently used applications (programmable).
2Touch ScreenDisplays all information needed to operate the device.
3Data Capture LEDIndicates data capture status.
4Charging/Notification LEDIndicates battery charging status while charging and application
generated notifications.
5MicrophoneUse for communications in Speakerphone mode.
6Scan ButtonInitiates data capture (programmable).
7Power ButtonTurns the display on and off. Press and hold to reset the device or
power off.
8Exit WindowProvides data capture using the imager.
10Volume Up/Down ButtonIncrease and decrease audio volume (programmable).
11BackDisplays the previous screen (programmable).
12Home ButtonDisplays the Home screen (programmable).
13SpeakerProvides audio output for video and music playback. Provides
audio in speakerphone mode.
13
Figure 2 Rear View
16
14
15
16
Getting Started
Table 2 Back View Features
NumberItemFunction
14USB-C ConnectorProvides USB host and client communications, device charging via
cables and accessories.
153.5 mm Headset JackFor audio output to headset (CTIA standard).
16Cradle Charging ContactsProvides device charging via cradles and accessories.
14
Setup
To start using the device for the first time charge the device to at least 30% capacity.
NOTE: When the device is shipped from the factory, it is placed into Ship Mode, where the device enters its lowest possible
power state. The device exits Ship Mode when you dock it in a powered cradle or attach it to a powered USB cable.
Charging the Device
IMPORTANT: Do not store the device for extended periods of time as the battery may drain completely and become
unrecoverable.
Use one of the following accessories to charge the EC30.
Table 3 Charging Accessories
Cradles
2-Slot Charge Only Cradle CRD-EC30-2SCHG1-01
10-Slot Charge Only CradleCRD-EC30-10SC1-01
10-Slot Charge Only Locking CradleCRD-EC30-10SLC1-01
Charge and Communication Cables
Getting Started
DescriptionPart Number
USB-C Charging Cable 1.5 m (4.92 ft)CBL-TC2X-USBC-01
USB-C Charging Cable 1 m (3.28 ft)CBL-TC5X-USBC2A-01
NOTE: Ensure that you follow the guidelines for battery safety described in the EC30 Integrator Guide.
To charge the battery:
1. Connect the charging accessory to the appropriate power source.
2. Insert the device into a cradle or attach to a cable. The device turns on and begins charging. The
Charging/Notification LED blinks amber while charging, then turns solid green when fully charged.
Charging Temperature
Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). The device or accessory always performs
battery charging in a safe and intelligent manner. At higher temperatures (for example, approximately +37°C
(+98°F)) the device or accessory may for small periods of time alternately enable and disable battery charging
to keep the battery at acceptable temperatures. The device or accessory indicates when charging is disabled
due to abnormal temperatures via its LED and a notification appears on the display.
15
Charging Indicators
Table 4 Charging LED Status Indicators
StateIndication
OffDevice is not charging. Device is not inserted correctly in the cradle or
Getting Started
connected to a power source. Charger/cradle is not powered.
Slow Blinking Amber (1 blink
every 4 seconds)
Slow Blinking Red (1 blink every
4 seconds)
Solid GreenCharging complete.
Solid RedCharging complete but the battery is at end of useful life.
Fast Blinking Amber (2
blinks/second)
Fast Blinking Red (2
blinks/second)
Google Account Setup
NOTE: You must connect the device to the internet in order to set up a Google™ account.
A Google account is only required on devices with GMS software.
Device is charging.
Device is charging but the battery is at end of useful life.
Charging error, for example:
•Temperature is too low or too high.
•Charging has gone on too long without completion (typically eight
hours).
Charging error but the battery is at end of useful lif, for example:
•Temperature is too low or too high.
•Charging has gone on too long without completion (typically eight
hours).
The first time the device starts, the Setup Wizard displays. Follow the on-screen instructions to set up a Google
account, configure Google Pay
information, and enable backup or restore features.
Zebra Visibility Services
The device captures and provides device analytics to a system administrator. The first time the device boots
(or after a Factory reset), the Zebra Services agreement screen displays.
™ for purchasing items from the Google Play ™ store, to enter your personal
16
Getting Started
Figure 3 Zebra Services
1. Touch the Device Data switch to disable the device from sending analytics data.
2. Touch OK.
Accessing Device Settings
To access device settings:
1. Swipe down from the Status bar to open the Quick Settings bar and then touch .
2. On the Home screen, swipe up from the bottom of the screen and touch .
Battery Management
NOTE: Prior to checking the battery charge level, remove the device from any AC power source (cradle or cable).
To check the charge status of the main battery, open Settings and touch System > About phone > Battery
Information.
Battery present status indicates that the battery is present and Battery level lists the battery charge (as a
percentage of fully charged). The battery percentage can also be viewed next to the battery icon in the quick
access panel. Swipe down with two fingers from the status bar to open the quick access panel.
Monitoring Battery Usage
The Battery screen provides battery charge details, power management options, and a list of apps that
consume the most battery power.
Use the power management options to extend battery life, or touch an app to display details about its power
consumption. Different apps display different information. Some apps include buttons that open screens with
settings to adjust power use. Use the DISABLE or FORCE STOP buttons to turn off apps that consume too
much power.
1. Swipe down from the Status bar to open the Quick Settings bar and then touch .
17
2. Touch Battery.
Figure 4 Battery Screen
Getting Started
Low Battery Notification
When the battery charge level drops below 18%, the device displays a notice to connect the device to power.
The user should charge the battery using one of the charging accessories.
When the battery charge drops below 10%, the device displays a notice to connect the device to power. The
user must charge the battery using one of the charging accessories.
When the battery charge drops below 4%, the device turns off. The user must charge the battery using one of
the charging accessories.
Figure 5 Low Battery Notification
Battery Optimization
Observe the following battery saving tips:
•Set the screen to turn off after a short period of non-use (recommended: 15 seconds).
•Reduce screen brightness (recommended: 30-50%).
•Turn off all wireless radios when not in use.
18
•Turn off automatic syncing for Email, Calendar, Contacts, and other apps.
•Minimize use of apps that keep the device from suspending, for example, music and video apps.
•Enable Battery Saver mode. Swipe down from the Status bar and then touch Battery saver.
Setting the Date and Time
You are only required to set the time zone or set the date and time if the wireless LAN does not support
Network Time Protocol (NTP).
To set the date and time:
1. Swipe down from the Status bar to open the Quick Settings bar and then touch .
2. Touch System > Date & time.
3. Touch Automatic date & time to disable automatic date and time synchronization.
4. Touch Set date.
5. In the calendar, set today’s date.
6. Touch OK.
Getting Started
7. Touch Set time.
8. Touch the green circle, drag to the current hour and then release.
9. Touch the green circle, drag to the current minute and then release.
10.Touch AM or PM.
11.Touch OK.
12.Touch Use 24-hour format.
13.Touch the Home button.
Display Settings
Use Display settings to change the screen brightness, enable night light, change the background image,
enable screen rotation, set sleep time, and change font size.
Setting the Screen Brightness
NOTE: For optimal battery life, recommended screen brightness is 30 percent.
To manually set the screen brightness using the touchscreen:
1. Swipe down with two fingers from the Status bar to open the Quick Access panel.
2. Slide the icon to adjust the screen brightness level.
Figure 6 Brightness Slider
19
Setting Screen Rotation
By default, screen rotation is enabled.
To disable screen rotation:
1. Swipe down from the Status bar to open the Quick Settings bar and then touch .
2. Touch Display > Advanced.
3. Touch Auto-rotate screen.
NOTE: To change the Home screen rotation, see Setting Home Screen Rotation.
4. Touch the Home button.
Setting Home Screen Rotation
By default the Home screen rotation is disabled. To enable Home screen rotation:
1. Touch and hold anywhere on the Home screen until the options appear.
Getting Started
2. Touch HOME SETTINGS.
3. Touch Allow Home screen rotation.
4. Touch the Home button.
5. Rotate the device.
Figure 7 Rotated Home Screen
Setting Screen Timeout
NOTE: For optimal battery life, the recommended screen timeout is 15 seconds.
To set the screen sleep time:
1. Swipe down from the Status bar to open the Quick Settings bar and then touch .
2. Touch Display > Sleep.
20
3. Select one of the sleep values.
•15 seconds (default)
•30 seconds
•1 minute
•2 minutes
•5 minutes
•10 minutes
•30 minutes
4. Touch the Home button.
Setting Font Size
To set the size of the font in system apps:
1. Swipe down from the Status bar to open the Quick Settings panel and then touch .
2. Touch Display > Advanced.
Getting Started
3. Touch Font size.
Figure 8 Font Settings
4. Select one of the font size values.
•Small
•Default
•Large
•Largest.
5. Touch the Home button.
Setting Display Size
By default, display size is set to default.
21
To change the display size:
1. Swipe down from the Status bar to open the Quick Settings bar and then touch .
2. Touch Display > Advanced.
3. Touch Display size.
4. Touch - and + to change the display size.
•Small
•Default
•Large.
5. Touch the Home button.
Setting Notification LED
The Charging/Notification LED lights blue when an application, such as email and VoIP, generates a
programmable notification or to indicate when the device is connected to a Bluetooth device. By default, LED
notifications are enabled. To change the notification setting:
Getting Started
1. Swipe down with from the Status bar to open the Quick Access panel and then touch .
2. Touch Apps & notifications > Notifications.
3. Touch Blink light to toggle the notification on or off.
4. Touch the Home button.
General Sound Setting
Use the Sound settings to configure media and alarm volumes.
To access sound settings:
1. Swipe down from the Status bar to open the Quick Settings bar and then touch .
2. Touch Sound.
22
Getting Started
3. Touch an option to set sounds.
Figure 9 Sound Screen
•Zebra volume controls
•Ring volume - Controls the ringtone volume.
•Media volume - Controls the music, games, and media volume.
•Alarm volume - Controls the alarm clock volume.
•Notifications volume - Controls the notification volume.
•Scanner volume - Controls the scanner volume.
•Volume presets
• - Mutes the ring, notifications, and scanner so that the device does not make sounds.
• - Enables all sounds at the user defined levels.
•Do Not Disturb preferences - Mutes some or all sounds.
•Priority only allows - Use to set the priorities for the following:
•Reminders - Switch on or off.
•Events - Switch on or off.
•Alarms - This is always enabled.
•Messages - not applicable.
•Repeat callers - not applicable.
•Block visual disturbances
•Block when screen is on - This option prevents notifications from displaying over the screen
(peeking) while you are actively using the device.
•Block when screen is off - This option prevents notifications from turning on the screen or pulsing
the LED light when a new notification is received while you are not using the device.
•Automatic rules - Choose when to automatically silence the device. Touch a default rule, such as
Weekend or Weeknight, or create your own rule. To create your own rule, tap Add more and then Time rule.
23
•Advanced - Touch to display advanced sound options.
•Default notification sound - Touch to select a sound to play for all system notifications.
•Default alarm sound - Touch to select a sound to play for alarms.
•Other sounds and vibrations
•Screen locking sounds - Play a sound when locking and unlocking the screen (default – enabled).
•Charging sounds - Not applicable.
•Touch sounds - Play a sound when making screen selections (default – enabled).
Wake-Up Sources
By default, the device wakes from suspend mode when the user presses the power button. The device can be
configured to wake when the user presses the Home button, PTT button, or the Scan button.
1. Swipe up from the bottom of the Home screen and touch Settings > Wake-Up Sources.
2. Touch a checkbox. A check appears in the checkbox.
3. Touch the Home button.
Getting Started
24
Using the Device
1
3
2
Introduction
This chapter explains the buttons, status icons, and controls on the device, and provides basic instructions for
using the device including resetting the device and entering data.
Home Screen
The Home screen displays when the device turns on. Depending upon the configuration, the Home screen
might appear different. Contact your system administrator for more information.
After a suspend or screen time-out, the Home screen displays with the lock sliders. Touch the screen and slide
up to unlock. For screen locking information see Un-Locking the Screen on page 42.
Figure 10 Home Screen
25
Table 5 Home Screen Items
Notification Icons
Status Icons
1 - Status BarDisplays the time, status icons (right side), and notification icons (left
2 - WidgetsLaunches stand-alone applications that run on the Home screen. See
3 - Shortcut IconsOpens applications installed on the device. See App Shortcuts and
The Home screen provides four additional screens for placement of widgets and shortcuts. When available,
swipe the screen left or right to view the additional screens. The additional screens are not viewable by default.
Status Bar
The Status bar displays the time, notification icons (left side), and status icons (right side).
Using the Device
ItemDescription
side). For more information see Status Bar on page 26 and Managing
Notifications on page 28.
App Shortcuts and Widgets on page 31 for more information.
Widgets on page 31 for more information.
NOTE: Some Status icons may not appear in the Status bar if there are too many icons to display.
Figure 11 Notification and Status Icons
If there are more notifications than can fit in the Status bar, two dots display indicating that more notifications
exist. Swipe down from the Status bar to open the Notification panel and view all notifications and status.
Status Icons
Table 6 Status Icons
IconDescription
Alarm is active.
Main battery is fully charged.
Main battery is partially drained.
Main battery charge is low.
Main battery charge is very low.
Main battery is charging.
Do Not Disturb mode active.
26
Using the Device
Table 6 Status Icons (Continued)
IconDescription
Airplane Mode is active. All radios are turned off.
Bluetooth is on.
The device is connected to a Bluetooth device.
Connected to a Wi-Fi network.
Not connected to a Wi-Fi network or no Wi-Fi signal.
Notification Icons
Table 7 Notification Icons
IconDescription
Main battery is low.
More notifications are available for viewing.
Data is syncing.
Indicates an upcoming event. GMS devices only.
Open Wi-Fi network is available.
Song is playing.
Problem with sign-in or sync has occurred.
Device is uploading data.
Device is downloading data when animated and download is complete when static.
Device is connected to or disconnected from virtual private network (VPN).
Preparing internal storage by checking it for errors.
USB debugging is enabled on the device.
Headset is connected to the device.
PTT Express Voice client status. See the PTT Express PTT Notification Icons for a complete list.
Indicates that RxLogger app is running.
Indicates the Bluetooth scanner is connected to the device.
Indicates the RS507/RS507X or RS6000 is connected to the device in HID mode.
27
Managing Notifications
Notification icons report the arrival of new messages, calendar events, alarms, and ongoing events. When a
notification occurs, an icon appears in the Status bar with a brief description. See Notification Icons for a list of
possible notification icons and their description. Open the Notification panel to view a list of all the notifications.
To open the Notification panel, drag the Status bar down from the top of the screen.
Figure 12 Notification Panel
Using the Device
To respond to a notification, open the Notification panel and then touch a notification. The Notification panel
closes and the corresponding app opens.
To clear all notifications, open the Notification panel and then touch CLEAR ALL. All event-based notifications
are removed. Ongoing notifications remain in the list.
To close the Notification panel, swipe the Notification panel up.
Setting App Notifications
To set notification settings for a specific app:
1. Swipe down from the Status bar to open the Quick Settings bar and then touch .
•On / Off - Select to turn all notifications from this app On (default) or Off.
•Allow notification dot - Do not allow this app to add a notification dot to the app icon.
•Allow interruptions - Do not allow notifications from this app to make sound or pop notifications on the
screen.
•Override Do Not Disturb - Allow these notifications to interrupt when Do Not Disturb is set to Priority
Only.
•Categories - Do not allow specific types of notifications from this app.
•Additional settings in the app - Open the app settings.
28
Using the Device
NOTE: To change the notification settings for an app, slide the notification slightly left or right and touch.
Viewing Notification Settings for All Apps
To view the notification settings for all apps:
1. Swipe down from the Status bar to open the Quick Settings bar and then touch .
2. Touch Apps & Notifications.
3. Scroll down to Notifications to view how many apps have notifications turned off.
4. To set or view notifications settings for a specific app, see Setting App Notifications.
Controlling Lock Screen Notifications
To control whether notifications can be seen when the device is locked:
1. Swipe down from the Status bar to open the Quick Settings bar and then touch .
2. Touch Apps & notifications > Notifications.
3. Touch On the lock screen and select one of the following:
•Show all notification content (default)
•Don’t show notifications at all.
Quick Access Panel
Use the Quick Access panel to access frequently used settings (for example, Airplane mode).
Figure 13 Quick Settings Bar
To see the full Quick Access panel:
•If the device is locked, swipe down once.
•If the device is unlocked, swipe down once with two fingers, or twice with one finger.
•If the Quick Settings bar is open, touch the Down arrow.
29
Using the Device
Figure 14 Quick Access Panel
NOTE: Not all icons are pictured. Icons may vary.
To change a setting, touch the icon:
•Display brightness - Use the slider to decrease or increase the brightness of the screen.
•Wi-Fi network - Turn Wi-Fi on or off. To open Wi-Fi settings, touch the Wi-Fi network name.
•Bluetooth settings - Turn Bluetooth on or off. To open Bluetooth settings, touch Bluetooth.
•Battery saver - Turn Battery saver mode on or off. When Battery saver mode is on the performance of the
device is reduced to preserve battery power.
•Invert colors - Invert the display colors.
•Do not disturb - Control how and when to receive notifications.
•Airplane mode - Turn Airplane mode on or off. When Airplane mode is on the device does not connect to
Wi-Fi or Bluetooth.
•Auto-rotate - Lock the device’s orientation in portrait or landscape mode or set to automatically rotate.
•Location - Enable or disable locationing feature.
•Night Light - Tint the screen amber to make it easier to look at the screen in dim light. Set Night Light to turn
on automatically from sunset to sunrise, or at other times.
•Nearby - Helps find and interact with services and devices close to the device.
•Cast - Share phone content on Chromecast or a television with Google Cast built-in. Touch cast screen to
display a list of devices, then touch a device to begin casting.
Editing Icons on Quick Settings
The first several setting tiles from the Quick Access panel become the Quick Settings bar.
To move a setting tile:
1. Open the Quick Access panel.
2. Touch .
3. Touch and drag a setting tile to another location.
30
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