COPYRIGHTS & TRADEMARKS: For complete copyright and trademark information, go to zebra.com/
copyright.
WARRANTY: For complete warranty information, go to zebra.com/warranty
END USER LICENSE AGREEMENT: For complete EULA information, go to zebra.com/eula
Terms of Use
•Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining
the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to
any other parties for any other purpose without the express, written permission of Zebra Technologies.
•Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are
subject to change without notice.
•Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are
correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and
disclaims liability resulting therefrom.
•Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the
accompanying product (including hardware and software) be liable for any damages whatsoever (including,
without limitation, consequential damages including loss of business profits, business interruption, or loss of
business information) arising out of the use of, the results of use of, or inability to use such product, even if
Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
.
.
Revision History
Changes to the original guide are listed below:
ChangeDateDescription
-01 Rev A7/2019Initial release.
-02 Rev A11/2019Added information to Troubleshooting.
-03 Rev A7/2021Added steps for manually entering Android recovery mode.
2-Slot Charge Only Cradle Technical Specifications .................................................. 144
10-Slot Charge Only Cradle Technical Specifications ................................................ 145
10-Slot SmartLock Charge Only Cradle Technical Specifications .............................. 146
9
About This Guide
Introduction
This guide provides information about using the EC30 Enterprise Companion and accessories.
NOTE: Screens and windows pictured in this guide are samples and can differ from actual screens.
Documentation Set
The documentation set provides information for specific user needs, and includes:
•EC30 Enterprise Companion Quick Start Guide - describes how to get the device up and running.
•EC30 Enterprise Companion User Guide for Android 8.1 Oreo - describes how to use the device.
•EC30 Enterprise Companion Integrator Guide for Android 8.1 Oreo - describes how to set up the
device and accessories.
Configurations
This guide covers the following configurations:
ConfigurationRadiosDisplayMemory
EC30WLAN:
Software Versions
To determine the current software versions:
1. Swipe down from the Status bar to open the Quick Settings bar.
2. Touch > System.
802.11
a/b/g/n/ac/d/h
/i/k/r/w
WPAN:
Bluetooth
v5.0 Low
Energy
3.0” Full
Wide Video
Graphics
Array (854 x
480)
4 GB RAM / 32
GB Flash
Data Capture
Options
2D imager
(SE-2100)
Operating
System
Android-based,
Google ™
Mobile
Services
(GMS) 8.1.
Android-based
AOSP 8.1.
10
3. Touch About phone.
4. Scroll to view the following information:
•Model
•Android version
•Android security patch version
•Kernel version
•Build number.
To determine the device serial number, touch About phone > Status.
•Serial number
Chapter Descriptions
Topics covered in this guide are as follows:
•Getting Started provides information on getting the device up and running for the first time.
•Accessories describes the available accessories and how to use them with the device.
•USB Communication describes how to connect the device to a host computer using USB.
•DataWedge describes how to use and configure the DataWedge application.
•Settings provides the settings for configuring the device.
•USB Communication provides information for transferring files between the device and a host computer.
•Application Deployment provides information for developing and managing applications.
•Maintenance and Troubleshooting includes instructions on cleaning and storing the device, and provides
troubleshooting solutions for potential problems during device operation.
•Technical Specifications provides the technical specifications for the device.
About This Guide
Notational Conventions
The following conventions are used in this document:
•Bold text is used to highlight the following:
•Dialog box, window and screen names
•Drop-down list and list box names
•Check box and radio button names
•Icons on a screen
•Key names on a keypad
•Button names on a screen.
•Bullets (•) indicate:
•Action items
•Lists of alternatives
•Lists of required steps that are not necessarily sequential.
•Sequential lists (for example, those that describe step-by-step procedures) appear as numbered lists.
For the latest version of this guide and all guides, go to: www.zebra.com/support
Service Information
If you have a problem with your equipment, contact Customer Support for your region. Contact information is
available at: www.zebra.com/support
When contacting support, please have the following information available:
About This Guide
.
•Serial number of the unit (found on manufacturing label)
•Model number or product name (found on manufacturing label)
•Software type and version number.
Customer Support responds to calls by email or telephone within the time limits set forth in support
agreements.
If the problem cannot be solved by Customer Support, you may need to return the equipment for servicing and
will be given specific directions. We are not responsible for any damages incurred during shipment if the
approved shipping container is not used. Shipping the units improperly can possibly void the warranty.
If the device was purchased from a business partner, contact that business partner for support.
12
Getting Started
Introduction
This chapter provides information for getting the device up and running for the first time.
Setup
To start using the device for the first time charge the device to at least 30% capacity.
NOTE: When the device is shipped from the factory, it is placed into Ship Mode, where the device enters its lowest
possible power state. The device can exit Ship Mode by docking it in a powered cradle or attaching a powered USB
cable.
Charging the Device
IMPORTANT: Do not store the device for extended periods of time as the battery may drain completely and become
unrecoverable.
Use one of the following accessories to charge the EC30.
Table 1 Charging Accessories
DescriptionPart Number
Cradles
2-Slot Charge Only Cradle CRD-EC30-2SCHG1-01
10-Slot Charge Only CradleCRD-EC30-10SC1-01
10-Slot Charge Only Locking CradleCRD-EC30-10SLC1-01
Charge and Communication Cables
USB-C Charging Cable 1.5 m (4.92 ft)CBL-TC2X-USBC-01
USB-C Charging Cable 1 m (3.28 ft)CBL-TC5X-USBC2A-01
NOTE: Ensure that you follow the guidelines for battery safety described in the EC30 Integrator Guide.
To charge the battery:
1. Connect the charging accessory to the appropriate power source.
2. Insert the device into a cradle or attach to a cable. The device turns on and begins charging. The
Charging/Notification LED blinks amber while charging, then turns solid green when fully charged.
13
Charging Temperature
Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). The device or accessory always performs
battery charging in a safe and intelligent manner. At higher temperatures (for example, approximately +37°C
(+98°F)) the device or accessory may for small periods of time alternately enable and disable battery charging
to keep the battery at acceptable temperatures. The device or accessory indicates when charging is disabled
due to abnormal temperatures via its LED and a notification appears on the display.
Charging Indicators
Table 2 Charging LED Status Indicators
StateIndication
OffDevice is not charging. Device is not inserted correctly in the cradle or
Getting Started
connected to a power source. Charger or cradle is not powered.
Slow Blinking Amber (1 blink
every 4 seconds)
Slow Blinking Red (1 blink every
4 seconds)
Solid GreenCharging complete.
Solid RedCharging complete but the battery is at end of useful life.
Fast Blinking Amber (2
blinks/second)
Fast Blinking Red (2
blinks/second)
Resetting the Device
The reset functions include the following:
Device is charging.
Device is charging but the battery is at end of useful life.
Charging error, for example:
•Temperature is too low or too high.
•Charging has gone on too long without completion (typically eight
hours).
Charging error but the battery is at end of useful life., for example:
•Temperature is too low or too high.
•Charging has gone on too long without completion (typically eight
hours).
•Soft reset
•Hard reset
•Enterprise reset
•
Performing a Soft Reset
Perform a soft reset if applications stop working.
1. Press and hold the Power button until the menu appears.
14
2. Touch Restart.
The device reboots.
Performing a Hard Reset
Perform a hard reset if the device stops responding.
1. Simultaneously press the Power and Volume Up buttons for at least five seconds.
2. When the screen turns off, release the buttons.
The device reboots.
Getting Started
15
Accessories
Introduction
This chapter provides information for using the accessories for the device.
Accessories
This table lists the accessories available for the device.
Table 3 Accessories
AccessoryPart NumberDescription
Cradles
2-Slot Charge Only
Cradle
10-Slot Charge Only
Cradle
10-Slot Charge Only
Locking Cradle
Cradle MountBRKT-SCRD-SMRK-01Mounts the 10-Slot Charge Only Cradle
Cradle Mount PlateBRKT-EC30-10SC1-01Mounts the 10-Slot Charge Only Cradle
Charge and Communication Cables
USB-C Charging CableCBL-TC2X-USBC-01Provides device charging and USB
USB-C Charging CableCBL-TC5X-USBC2A-01Provides device charging and USB
Audio Accessories
Bluetooth HeadsetHS3100-OTHRugged Bluetooth Headset. Includes
CRD-EC30-2SCHG1-01Provides device charging. Use with power
CRD-EC30-10SC1-01 Charges up to 10 devices. Use with power
CRD-EC30-10SLC1-01Charges up to 10 devices. Use with power
supply, p/n PWR-BGA12V50W0WW.
supply, p/n PWR-BGA12V108W0WW and
DC line cord, p/n CBL-DC-381A1-01.
supply, p/n PWR-BGA12V108W0WW and
DC line cord, p/n CBL-DC-381A1-01.
and 10-Slot Charge Only Locking Cradle to
a rack.
and 10-Slot Charge Only Locking Cradle to
a rack with the displays facing up.
communication with a host computer.
communication with a host computer.
HS3100 Boom Module and HSX100 OTH
Headband Module.
16
Accessories
Table 3 Accessories (Continued)
AccessoryPart NumberDescription
3.5 mm HeadsetHDST-35MM-PTT1-01Use for PTT and VoIP calls.
3.5 mm Headset
3.5 mm Quick
Disconnect Adapter
Cable
Carrying Solutions
Basic LanyardSG-EC30-BLYD1-01EC30 basic lanyard with adjustable neck
Basic LanyardSG-EC30-BLYD1-10EC30 basic lanyard with adjustable neck
Retractable LanyardSG-EC30-RLYD1-01 EC30 retractable lanyard with magnetic
Retractable LanyardSG-EC30-RLYD1-10 EC30 retractable lanyard with magnetic
Soft HolsterSG-EC30-HLSTR1-01 EC30 soft holster.
Rigid HolsterSG-EC30-RHLSTR1-01EC30 rigid holster with rotating belt clip.
Garment ClipSG-EC30-CLIP1-01 EC30 vest/garment clip with coiled tether
Belt ClipSG-EC30-RCB1-01EC30 retractor with magnetic recoil,
Arm Mount AdapterSG-EC30-ARM1-01EC30 arm mount adapter (standard strap
Arm Mount AdapterSG-EC30-ARML1-01EC30 arm mount adapter (long strap size).
Screen ProtectorSG-EC30-SCRNP1-05Provides additional protection for the
Power Supplies
Power SupplyPWR-BGA12V50W0WWProvides power to the 2–Slot cradle.
Power SupplyPWR-BGA12V108W0WWProvides power to the 10-Slot Charge Only
Power Supply
HDST-35MM-PTVP-01
CBL-TC51-HDST35-01
PWR-WUA5V12W0USProvides power to the EC30. Requires
Use headset for PTT and VoIP calls.
Adapter provides connection to the 3.5 mm
Headset.
strap and adapter (1-pack).
strap and adapter (10-pack).
recoil, adjustable neck strap, and adapter
(1-pack).
recoil, adjustable neck strap, and adapter
(10-pack).
and adapter.
carabiner, and adapter.
size).
screen (5-pack).
Requires DC Line Cord, p/n
CBL-DC-388A1-01 and country specific
three wire grounded AC line cord sold
separately.
cradle and the 10-Slot Locking Cradle.
Requires DC Line Cord, p/n
CBL-DC-381A1-01 and country specific
three wire grounded AC line cord sold
separately.
USB-C Charging Cable. Power
Supply-100-240 VAC, 5 V, 2.5 A with US
plug.
17
Accessories
Table 3 Accessories (Continued)
AccessoryPart NumberDescription
Power SupplyPWR-WUA5V12W0GBProvides power to the EC30. Requires
USB-C Charging Cable. Power
Supply-100-240 VAC, 5 V, 2.5 A with Great
Britain plug.
Power Supply
Power Supply
Power Supply
Power Supply
Power Supply
Power Supply
DC Line CordCBL-DC-388A1-01Provides power from the power supply to
DC Line CordCBL-DC-381A1-01Provides power from the power supply to
PWR-WUA5V12W0EUProvides power to the EC30. Requires
USB-C Charging Cable. Power
Supply-100-240 VAC, 5 V, 2.5 A with
Europe plug.
PWR-WUA5V12W0AU
PWR-WUA5V12W0CN
PWR-WUA5V12W0BR
PWR-WUA5V12W0KR
PWR-WUA5V12W0IN
Provides power to the EC30. Requires
USB-C Charging Cable. Power
Supply-100-240 VAC, 5 V, 2.5 A with
Australia plug.
Provides power to the EC30. Requires
USB-C Charging Cable. Power
Supply-100-240 VAC, 5 V, 2.5 A with
China plug.
Provides power to the EC30. Requires
USB-C Charging Cable. Power
Supply-100-240 VAC, 5 V, 2.5 A with Brazil
plug.
Provides power to the EC30. Requires
USB-C Charging Cable. Power
Supply-100-240 VAC, 5 V, 2.5 A with
Korea plug.
Provides power to the EC30. Requires
USB-C Charging Cable. Power
Supply-100-240 VAC, 5 V, 2.5 A with India
plug.
the 2-Slot cradle.
the 10-Slot Charge Only Cradle and
10-Slot Locking Cradle.
18
2-Slot Charge Only Cradle
The 2-Slot Charge Only Cradle:
•Provides 5 VDC power for operating the device.
•Simultaneously charges up to two devices.
Figure 1 2–Slot Charge Only Cradle
Accessories
Power LED
19
Setup
Accessories
Figure 2 2–Slot Charge Only Cradle
20
Charging the Device
To charge a device:
1. Insert the device into the slot to begin charging.
Figure 3 Battery Charging
Accessories
2. Ensure the device is seated properly.
Charging Status
The device’s Charging/Notification LED indicates the status of the battery charging in the device.
The 1,200 mAh (typical) / 1,100 mAh (minimum) battery charges from fully depleted to 90% in approximately
2.5 hours, and from fully depleted to 100% in approximately three hours.
Charging Temperature
Charge batteries in temperatures from 0 °C to 40 °C (32 °F to 104 °F). The device or cradle always performs
battery charging in a safe and intelligent manner. At higher temperatures (for example, approximately +37 °C
(+98 °F)) the device or cradle may for small periods of time alternately enable and disable battery charging to
keep the battery at acceptable temperatures. The device and cradle indicates when charging is disabled due to
abnormal temperatures via its LED.
21
10-Slot Charge Only Cradle
The 10-Slot Charge Only Cradle:
•Provides 5 VDC power for operating the device.
•Simultaneously charges up to ten devices.
Figure 4 10-Slot Charge Only Cradle
Accessories
Setup
Power LED
Figure 5 10-Slot Charge Only Cradle
22
Charging the Device
To charge a device:
1. Insert the device into a slot to begin charging.
Figure 6 Device Battery Charging
Accessories
2. Ensure the device is seated properly.
Charging Status
The device’s Charging/Notification LED indicates the status of the battery charging in the device.
The 1,200 mAh (typical) / 1,100 mAh (minimum) battery charges from fully depleted to 90% in approximately
2.5 hours and from fully depleted to 100% in approximately three hours.
Charging Temperature
Charge batteries in temperatures from 0 °C to 40 °C (32 °F to 104 °F). The device always performs battery
charging in a safe and intelligent manner. At higher temperatures (for example, approximately +37 °C (+98 °F))
the device may for small periods of time alternately enable and disable battery charging to keep the battery at
acceptable temperatures. The device indicates when charging is disabled due to abnormal temperatures via its
LED.
23
Accessories
10-Slot Locking Charge Only Cradle
NOTE: Controlling the locking cradle is done though a software API. For more information, go to techdocs.zebra.com.
The 10-Slot Locking Charge Only Cradle:
•Provides 5 VDC for operating the cradle.
•Simultaneously charges up to ten devices.
•Each slot contains an Indicator LED Insert with RGB LEDs.
Figure 7 10-Slot Locking Charge Only Cradle
Indicator LED Insert
Setup
Power LED
Figure 8 10-Slot Locking Charge Only Cradle
24
Charging the Device
To charge a device:
1. Insert the device into a slot to begin charging.
Figure 9 Device Battery Charging
Accessories
2. Ensure the device is seated properly.
Manual Release Using a Release Key
The EC30 10-Slot Locking Charge Only Cradle contains a locking mechanism that locks the EC30 inside the
cradle when docked. If the EC30 fails to unlock during normal operation, use a release key
(KT-MC18-CKEY-20) to unlock the EC30.
CAUTION: Do not use any device to unlock the cradle other than the tools described below. Failure to comply
could result in damage to the cradle and void the warranty.
To release a locked device:
1. Insert the release key straight into the slot as shown below.
2. While pressing the release key all the way into the slot, remove the device from the cradle.
Figure 10 Manual Release of the EC30
Release Key
Release Key
Slot
25
Charging Status
The device’s Charging/Notification LED indicates the status of the battery charging in the device.
The 1,200 mAh (typical) / 1,100 mAh (minimum) battery charges from fully depleted to 90% in approximately
2.5 hours and from fully depleted to 100% in approximately three hours.
Charging Temperature
Charge batteries in temperatures from 0 °C to 40 °C (32 °F to 104 °F). The device always performs battery
charging in a safe and intelligent manner. At higher temperatures (for example, approximately +37 °C (+98 °F))
the device may for small periods of time alternately enable and disable battery charging to keep the battery at
acceptable temperatures. The device indicates when charging is disabled due to abnormal temperatures via its
LED.
10-Slot Cradle Rack Installation
Use the Rack/Wall Mount Bracket to mount a 10-slot cradle on a rack. When installing on a rack, first assemble
the bracket and cradles/chargers and then install the assembly on the rack.
Accessories
1. Place the power supply in bottom tray.
2. Connect AC line cord to power supply.
3. Connect DC line cord to power supply.
4. Secure power supply and cables to bottom tray with tie wraps.
NOTE: Ensure tie wrap buckle is on side of power supply. Tie wrap buckle on top of power supply interferes with the top tray.
5. Route cables through cable slots.
Figure 11 Power Supply in Bottom Tray
DC line CordAC line CordPower Supply
26
Accessories
6. Secure four M2.5 studs to the top tray as shown.
Figure 12 Install Studs
7. Align and install 10-Slot cradle onto studs of the top tray.
Figure 13 Align Cradle on Studs
Studs (4)
27
Accessories
8. Secure cradle to the top tray with two M2.5 safety screws.
Figure 14 Secure Cradle
Safety Screws(2)
9. Slide the top tray onto the bottom tray.
Figure 15 Slide Top Tray onto Bottom Tray
10.Connect cables to the cradle.
Figure 16 Connect Cables
28
11.Secure top tray to the bottom tray with 4 M5 screws (two on each side).
Figure 17 Secure Top and Bottom Tray
See Rack Mount Installation on page 29 for installing the bracket assembly onto a rack.
Rack Mount Installation
Accessories
NOTE: Use screws provided with rack system. Refer to rack user documentation for instructions.
1. Secure mounting brackets to both sides of the top tray with four M5 screws (two on each side).
Figure 18 Flange Horizontal Position
Flange
Fifth Screw Hole
29
Accessories
Figure 19 Flange 25° Position
Top Screw Hole
Flange
CAUTION: Install mounting bracket with 10-Slot cradle at a maximum height of four feet from the ground.
NOTE: Distance between two horizontal mounted brackets should be at least 14.5” apart (from top of one flange to the top
of the next flange).
Distance between two 25° mounted brackets should be at least 12” apart (from top of one flange to the top of the next
flange).
1. Install two rack system screws for top of mounting brackets. The screw heads should protrude half way
from the rail.
Figure 20 Install Rack System Screws
Rack Screws
2. Align the mounting bracket’s top mounting key holes with the screws.
30
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