YEALINK T48G Users Manual

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Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.

When this publication is made available on media, Yealink Network Technology CO., LTD. gives its consent to downloading and printing copies of the content provided in this file only for private use but not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any damages arising from use of an illegally modified or altered publication.

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.

YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide.

Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity

This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.

This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired

with the essential requirements and other relevant provisions of the CE, FCC.

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operation.

Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the

FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the interference

by one or more of the following measures:

1. Reorient or relocate the receiving antenna.

2. Increase the separation between the equipment and receiver.

3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

4. Consult the dealer or an experience radio/TV technician for help.

To avoid the potential effects on the environment and human health as a result of the

presence of hazardous substances in electrical and electronic equipment, end users of

electrical and electronic equipment should understand the meaning of the crossed-out

wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to

collect such WEEE separately.

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Yealink SIP-T48G firmware contains third-party software under the GNU General Public License (GPL). Yealink

uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions

of the license.

The original GPL license, source code of components licensed under GPL and used in Yealink products can

be downloaded online:

http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

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Thank you for choosing the SIP-T48G IP Phone, an ultra-elegant gigabit IP Phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network.

This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration. Also be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP-T48G IP phone.

If this is your first time using the SIP-T48G IP phone, we recommend that you first refer to the Quick Installation Gu ide and Quick Reference Guide, available online:

http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142

About This Guide

Note

Shared Line, Busy Lamp Field List, Network Directory and Network Call Log features are hidden for IP phones in neutral version, which are designed for BroadWorks environment. Please contact your system administrator for more information.

Topics provided in this guide include:

z Chapter 1 Overview

z Chapter 2 Getting Started

z Chapter 3 Customizing Your Phone

z Chapter 4 Basic Call Features

z Chapter 5 Advanced Phone Features

This section describes the changes to this guide for each release and guide version.

Major updates have occurred to the following sections:

z Bluetooth Headset on page 61

z Remote PhoneBook on page 55

User Guide for the SIP-T48G IP Phone

z Line Keys on page 66

z Anonymous Call on page 124

z Troubleshooting on page 153

z Appendix A - Time Zones on page 167

About This Guide

Overview

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About This Guide.........................................................................ix

In This Guide.............................................................................................................................ix

Summary of Changes ............................................................................................................ix

Changes for Release 71, Guide Version 71.150..............................................................ix

Table of Contents .........................................................................1

Overview.......................................................................................4

Hardware Component Instructions ..................................................................................... 4

Icon Instructions ...................................................................................................................... 6

LED Instructions........................................................................................................................ 8

User Interfaces......................................................................................................................... 9

Phone User Interface .......................................................................................................... 9

Web User Interface ............................................................................................................. 9

Documentations................................................................................................................... 11

Getting Started ...........................................................................14

Packaging Contents ............................................................................................................ 14

Phone Installation ................................................................................................................. 16

Phone Initialization................................................................................................................ 19

Phone Status.......................................................................................................................... 19

Basic Network Settings ......................................................................................................... 20

Registration............................................................................................................................ 22

Idle Screen ............................................................................................................................. 22

Customizing Your Phone............................................................25

General Settings ................................................................................................................... 25

Wallpaper ........................................................................................................................... 25

Backlight ............................................................................................................................. 26

Contrast .............................................................................................................................. 27

Language........................................................................................................................... 28

Time & Date........................................................................................................................ 29

Administrator Password .................................................................................................... 31

Key as Send ........................................................................................................................ 32

Keypad Lock ...................................................................................................................... 32

User Guide for the SIP-T48G IP Phone

Audio Settings ....................................................................................................................... 36

Volume................................................................................................................................ 36

Ring Tones........................................................................................................................... 37

Contact Management........................................................................................................ 39

Directory ............................................................................................................................. 39

Local Directory .................................................................................................................. 41

Blacklist................................................................................................................................ 53

Remote PhoneBook ........................................................................................................ 55

Call History Management ................................................................................................... 57

System Customizations......................................................................................................... 59

Headset Use ....................................................................................................................... 59

Bluetooth Headset ............................................................................................................ 61

DSS Keys .............................................................................................................................. 66

Account Management.................................................................................................... 78

Dial Plan .............................................................................................................................. 79

Emergency Number ......................................................................................................... 85

Live Dialpad ....................................................................................................................... 86

Hotline ................................................................................................................................. 87

Basic Call Features.....................................................................90

Placing Calls .......................................................................................................................... 90

Answering Calls..................................................................................................................... 92

Ending Calls ........................................................................................................................... 94

Redialing Numbers ...............................................................................................................94

Recent Call In Dialing ..........................................................................................................94

Auto Answer .......................................................................................................................... 95

Auto Redial ............................................................................................................................ 96

Call Completion.................................................................................................................... 98

Call Return ............................................................................................................................. 99

Call Mute ............................................................................................................................. 100

Call Hold/Resume............................................................................................................... 100

Do Not Disturb (DND) ......................................................................................................... 101

Call Forward ........................................................................................................................ 105

Call Transfer ......................................................................................................................... 113

Call Waiting ......................................................................................................................... 115

Conference ......................................................................................................................... 116

Local Conference........................................................................................................... 116

Network Conference...................................................................................................... 117

Call Park ............................................................................................................................... 119

Call Pickup ........................................................................................................................... 120

Anonymous Call..................................................................................................................124

Anonymous Call Rejection................................................................................................ 125

Advanced Phone Features .....................................................127

Overview

Busy Lamp Field (BLF) ......................................................................................................... 127

Call Recording .................................................................................................................... 130

Hot Desking.......................................................................................................................... 132

Intercom............................................................................................................................... 134

Outgoing Intercom Calls................................................................................................ 134

Incoming Intercom Calls................................................................................................ 135

Multicast Paging ................................................................................................................. 137

Sending RTP Stream ........................................................................................................ 137

Receiving RTP Stream ..................................................................................................... 139

Music on Hold...................................................................................................................... 140

Automatic Call Distribution (ACD) ................................................................................... 141

Messages ............................................................................................................................. 144

Short Message Service (SMS)......................................................................................... 144

Voice Mail ........................................................................................................................ 147

Message Waiting Indicator (MWI) ................................................................................ 149

Troubleshooting........................................................................153

Regulatory Notices...................................................................164

Service Agreements........................................................................................................... 164

Limitations of Liability.......................................................................................................... 164

Safety Instructions............................................................................................................... 164

Appendix A - Time Zones........................................................167

Index..........................................................................................169

User Guide for the SIP-T48G IP Phone

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Overview

This chapter provides the overview of the SIP-T48G IP phone. Topics include:

z Hardware Component Instructions

z Icon Instructions

z LED Instructions

z User Interfaces

z Documentations

If you require additional information or assistance with your new phone, contact your system administrator.

The main hardware components of the SIP-T48G IP phone are the LCD screen and the keypad.

Hardware component instructions of the SIP-T48G IP phone are:

Overview

LCD Screen

Power Indicator LED Indicates phone power and some feature statuses.

HEADSET Key Toggles and indicates the headset mode.

MUTE Key Toggles and indicates mute feature.

MESSAGE Key Accesses voice messages.

HOLD Key Places a call on hold or resumes a held call.

REDIAL Key Redials a previously dialed number.

TRANSFER Key Transfers a call to another party.

Speakerphone Key Toggles the hands-free speakerphone mode.

Volume Key

Item Description

Shows information about calls, messages, soft keys, time, date and other relevant data:

• Call information—caller ID, call duration

• Icons (for example, )

• Missed call text or second incoming caller information

• Prompt text (for example, "Saving file, please wait")

• Time and date

Adjusts the volume of the handset, headset, speaker, and ringer.

Keypad

Scroll through the displayed information.

Confirms actions or answers incoming calls.

Cancels actions or rejects incoming calls.

Provides the digits, letters and special characters in context-sensitive applications.

User Guide for the SIP-T48G IP Phone

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Icons appearing on the LCD screen are described in the following table:

Icons Description

Network is unavailable

Registered successfully

Registering

Hands-free speakerphone mode

Handset mode

Headset mode

Multi-lingual lowercase letters input mode

Multi-lingual uppercase letters input mode

Alphanumeric input mode

Numeric input mode

Multi-lingual uppercase and lowercase letters input mode

Voice Mail

Text Message

Auto Answer

Do Not Disturb

Call Forward

Call Hold

Icons Description

Overview

Call Mute

Ringer volume is 0

Keypad Lock

Received Calls

Placed Calls

Missed Calls

Recording box is full

A call cannot be recorded

Recording starts successfully

Recording cannot be started

Recording cannot be stopped

Bluetooth

Bluetooth headset is both paired and connected

Conference

The contact icon

The default caller photo

User Guide for the SIP-T48G IP Phone

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Power Indicator LED

LED Status Description

Solid red The phone is initializing.

Fast flashing red The phone is ringing.

Slow flashing red The phone receives a text message or voice mail.

Off The phone is powered off, powered on or idle.

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Two ways to customize configurations of your SIP-T48G IP phone:

z The user interface on the IP phone.

z The user interface in a web browser on your PC.

The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many cases, it is possible to use either the phone user interface and/or the web user interface interchangeably. However, in some cases, it is only possible to use one or the other interface to operate the phone and change settings.

Overview

You can customize your phone by pressing the Menu soft key to access the phone user interface. The Advanced option is only accessible to the administrator, and the default administrator password is “admin” (case-sensitive). For more information on customizing your phone with the available options from the phone user interface, refer to

Customizing Your Phone on page 25.

In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on your PC. The default administrator user name and password are both “admin” (case-sensitive).

The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table:

Status

--IPv4

--MAC

--Firmware

--Network

--Phone

Options Phone User Interface Web User Interface

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User Guide for the SIP-T48G IP Phone

Options Phone User Interface Web User Interface

--Accounts

Basic Call Features

--Auto Answer 

--Auto Redial 

--Call Completion 

--Call Forward 

--Call Waiting 

--Call Park 

--Call Pickup 

--Call Return 

--Conference

--Anonymous Call 

--Anonymous Call Rejection 

--DND 

Basic Phone Settings

--Language  

--Time & Date  

--Administrator Password  

--Ring Tones  

--Contrast 

--Wallpaper  

--Backlight  

--Keypad Lock  

--Phone Volume 

--Call History Management 

--Contact Management 

--Local Directory  

--Blacklist  

--Remote Phone Book 

--LDAP 

--Dial Plan 

--DSS Keys  

--Key as Send  

--Hotline  

--Live Dialpad 

--Emergency Number 

Advanced Phone Features

--BLF 

--Call Recording 

--Hot Desking 

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--Intercom 

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--Multicast Paging

--Music on Hold

--ACD 

--Messages 

SIP Account

--User Options

--Register Status 

--Account Status 

--Label 

--Display Name 

--Register Name 

--User Name 

--Password 

--SIP Server 1/2 

--Server Option

--Registrar Port

--Outbound Status 

--Outbound Proxy 

--NAT Traversal

--STUN Status 

--STUN Server 

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Overview

Note

The table above lists most of the feature options. Please refer to the relevant sections for more information.

The following table shows documentations available for the SIP-T48G IP phone.

Name Contents Where found Format/ Language

Quick Installation Guide

Quick Reference Guide

User Guide

Basic setup of the phone Basic call features and phone customizations

Phone/Web user interface settings Basic call features and advanced phone features

In the package

CD attached in the package

PDF/English

User Guide for the SIP-T48G IP Phone

Note

You can also download the latest documentations online:

http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142.

Overview

User Guide for the SIP-T48G IP Phone

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This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T48G IP phone. Topics include:

z Packaging Contents

z Phone Installation

z Phone Initialization

z Phone Status

z Basic Network Settings

z Registration

z Idle Screen

If you require additional information or assistance with your new phone, contact your system administrator.

The following components are included in your SIP-T48G IP phone package:

z SIP-T48G IP Phone

z Phone Stand

z Wall Mount Bracket (Optional)

z Power Adapter (Optional)

z Handset & Handset Cord

Getting Started

z Ethernet Cable

z Quick Installation Guide & Quick Reference Guide

User Guide for the SIP-T48G IP Phone

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z CD-ROM

Check the list before installation. If you find anything missing, contact your system administrator.

If your phone is already installed, proceed to Phone Initialization on page 19.

This section introduces how to install the phone:

1) Attach the stand or the optional wall mount bracket

2) Connect the handset and optional headset

3) Connect the network and power

1) Attach the stand or the optional wall mount bracket

Desk Mount Method

Wall Mount Method (Optional)

Getting Started

Note

The wall mount bracket should be purchased separately. For more information on how to attach the wall mount bracket, refer to Yealink Wall Mount Quick Installation Guide for T4X IP Phones.

2) Connect the handset and optional headset

The headset, wireless headset adapter EHS36 and Bluetooth USB dongle BT40 should be purchased separately.

The EXT port can also be used to connect an expansion module EXP40.

For more information on how to use EHS36, EXP40 and Bluetooth USB Dongle BT40, refer to Yealink EHS36 User Guide, Yealink EXP40 User Guide and Yealink Bluetooth USB Dongle BT40 User Guide.

3) Connect the network and power

You have two options for power and network connections. Your system administrator will advise you which one to use.

z AC power (Optional)

z Power over Ethernet (PoE)

AC Power (Optional)

To connect the AC power:

User Guide for the SIP-T48G IP Phone

1. Connect the DC plug on the power adapter to the DC5V port on the phone and

connect the other end of the power adapter into an electrical power outlet.

2. Connect the included or a standard Ethernet cable between the Internet port on

the phone and the one on the wall or switch/hub device port.

Power over Ethernet

With the included or a regular Ethernet cable, the SIP-T48G IP phone can be powered from a PoE-compliant switch or hub.

Note

To connect the PoE:

1. Connect the Ethernet cable between the Internet port on the phone and an

available port on the in-line power switch/hub.

If in-line power switch/hub is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant.

The phone can also share the network with another network device such as a PC (personal computer). It is an optional connection.

Important! Do not unplug or remove power to the phone while it is updating firmware and configurations.

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After your phone is powered on, the system boots up and performs the following steps:

Automatic Phone Initialization

The phone finishes the initialization by loading the saved configuration. The LCD screen displays "Initializing…Please wait" during this process

DHCP (Dynamic Host Configuration Protocol)

The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.

Getting Started

Note

If your network does not use DHCP, proceed to Basic Network Settings on page 15.

You can view phone status via phone user interface or web user interface.

Available information of phone status includes:

z Network status (e.g., IPv4 status, IPv6 status, IP address mode and MAC address).

z Phone status (e.g., device model, firmware version and product ID).

z Account status (e.g., register status of SIP accounts).

To view the phone status via phone user interface:

1. Press , or press Menu->Status.

2. Press or to scroll through the list and view the specific information.

To view the phone status via web user interface:

User Guide for the SIP-T48G IP Phone

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1. Open the web browser on your computer.

2. Enter the IP address in the browser’s address bar, and then press the Enter key.

3. Enter the user name (admin) and password (admin) in the login page.

4. Click Confirm to login.

The phone status is displayed on the first page of the web user interface.

If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses.

To configure the IP address mode via phone user interface:

1. Press Menu->Advanced (password: admin) ->Network->WAN Port.

2. Press or to select IPv4, IPv6 or IPv4 & IPv6 from the IP Address Mode field.

3. Press the Save soft key to accept the change or the Back soft key to cancel.

To configure a static IPv4 address via phone user interface:

1. Press Menu->Advanced (password: admin) ->Network->WAN Port->IPv4.

2. Press or , or the Switch soft key to select the Static IP from the Type field.

3. Enter the desired values in the IP Address, Subnet Mask, Gateway, Primary DNS and Secondary DNS fields respectively.

Getting Started

4. Press the Save soft key to accept the change or the Back soft key to cancel.

To configure a static IPv6 address via phone user interface:

1. Press Menu->Advanced (password: admin) ->Network->WAN Port->IPv6.

2. Press or , or the Switch soft key to select the Static IP from the Type field.

3. Enter the desired values in the IP Address, IPv6 IP Prefix, Gateway, Primary DNS and Secondary DNS fields respectively.

4. Press the Save soft key to accept the change or the Back soft key to cancel.

If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. Set the WAN port as a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password.

To configure PPPoE via phone user interface:

1. Press Menu->Advanced (password: admin) ->Network->WAN Port->IPv4.

2. Press or , or the Switch soft key to select the PPPoE from the Type field.

3. Enter the user name and password in the corresponding fields.

Note

4. Press the Save soft key to accept the change or the Back soft key to cancel.

Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information on these parameters, contact your system administrator.

User Guide for the SIP-T48G IP Phone

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Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you start up your phone, the phone will be registered and ready for use. If your phone is not registered, you may have to register it. For more information on how to register your phone, refer to Account Management on page 78.

If the phone has successfully started up, the idle LCD screen will be shown as below.

Idle Screen description:

No. Description

1 This area shows the phone’s time and date.

4 This area shows three page icons.

This area shows the phone feature status. For more information, refer to Icon Instructions on page 6. This area shows the line key labels. You can customize the line key as other functions. For more information, refer to Line Keys on page 66.

This area shows the soft key labels. The default soft key labels are “History”, “Directory”, “DND” and “Menu”. This area shows the wallpaper. You can customize the wallpaper. For more information, refer to Wallpaper on page 25.

+ 148 hidden pages

YEALINK T48G Users Manual

Specifications and Main Features

Frequently Asked Questions

User Manual