Yealink SIP-T22 User Manual

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Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity

with the essential requirements and other relevant provisions of the CE, FCC.

publication may be reproduced or transmitted in any form or by any means, electronic or

mechanical, photocopying, recording, or otherwise, for any purpose, without the express written

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its consent to downloading and printing copies of the content provided in this file only for private

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damages arising from use of an illegally modified or altered publication.

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE

SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND

RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED

WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL

RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.

YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH

REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology

CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential

damages in connection with the furnishing, performance, or use of this guide.

This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.

This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired

operation.

To avoid the potential effects on the environment and human health as a result of the

presence of hazardous substances in electrical and electronic equipment, end users of

electrical and electronic equipment should understand the meaning of the crossed-out

wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to

collect such WEEE separately.

Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the

FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can be determined

by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more

of the following measures:

1. Reorient or relocate the receiving antenna.

2. Increase the separation between the equipment and receiver.

3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

4. Consult the dealer or an experience radio/TV technician for help.

We are striving to improve our documentation quality and we appreciate your feedback. Email

your opinions and comments to DocsFeedback@yealink.com.

Yealink SIP-T22P/SIP-T22 firmware contains third-party software under the GNU General Public License (GPL).

Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and

conditions of the license.

The original GPL license, source code of components licensed under GPL and used in Yealink products can

be downloaded online:

http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide

Shared Line, Busy Lamp Field List, Network Directory and Network Call Log features are hidden for IP phones in neutral firmware version, which are designed for BroadWorks environment. Please contact your system administrator for more information.

Thank you for choosing the SIP-T22P/SIP-T22 IP phone, exquisitely designed to provide

business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast

Paging and Conference over an IP network. The difference between the SIP-T22P and

SIP-T22 IP phone is that the former supports PoE, while the latter does not.

This guide provides everything you need to quickly use your new phone. First, verify

with your system administrator that the IP network is ready for phone configuration. Also

be sure to read the Packaging Contents and Regulatory Notices sections in this guide

before you set up and use the SIP-T22P/SIP-T22 IP phone.

If this is your first time using the SIP-T22P/SIP-T22 IP phone, we recommend that you first

refer to the

Quick Installation Guide

and

Quick Reference Guide

, available online:

http://www.yealink.com/SupportDownloadfiles_detail.aspx?CateId=186&flag=142 .

Note

Topics provided in this guide include:

 Chapter 1 Overview

 Chapter 2 Getting Started

 Chapter 3 Customizing Your Phone

 Chapter 4 Basic Call Features

 Chapter 5 Advanced Phone Features

This section describes the changes to this guide for each release and guide version.

Major updates have occurred to the following sections:

 Documentations on page 8

User Guide for the SIP-T22P/SIP-T22 IP Phone

 Packaging Contents on page 9

 Phone Status on page 13

Major updates have occurred to the following sections:

 LED Instructions on page 4

 Backlight on page 17

 Anonymous Call on page 94

Major updates have occurred to the following sections:

 Appendix A - Time Zones on page 131

Major updates have occurred to the following sections:

 LED Instructions on page 4

 Ring Tones on page 26

 Remote Phone Book on page 41

 Anonymous Call on page 94

 Troubleshooting on page 119

Major updates have occurred to the following sections:

 Phone Status on page 13

 Call Transfer on page 84

 Appendix A - Time Zones on page 131

Major updates have occurred to the following sections:

 Phone Status on page 13

 Remote Phone Book on page 41

Major updates have occurred to the following sections:

 Basic Network Settings on page 14

 Keypad Lock on page 22

 Contact Management on page 28

 DSS Keys on page 48

Major updates have occurred to the following sections:

 Keypad Lock on page 22

 Volume on page 25

About This Guide

 Ring Tones on page 26

 Call Completion on page 72

 DSS Keys on page 48

 Do Not Disturb (DND) on page 75

 Call Forward on page 78

 Call Pickup on page 90

 Busy Lamp Field (BLF) on page 97

vii

User Guide for the SIP-T22P/SIP-T22 IP Phone

viii

About This Guide ................................................................ v

In This Guide ................................................................................................................ v

Summary of Changes.................................................................................................. v

Changes for Release 72, Guide Version 72.25 .......................................................... v

Changes for Release 72, Guide Version 72.1........................................................... vi

Changes for Release 71, Guide Version 71.165 ....................................................... vi

Changes for Release 71, Guide Version 71.140 ....................................................... vi

Changes for Release 71, Guide Version 71.125 ....................................................... vi

Changes for Release 71, Guide Version 71.120 ....................................................... vi

Changes for Release 71, Guide Version 71.110 .......................................................vii

Changes for Release 70, Guide Version 70..............................................................vii

Table of Contents............................................................... ix

Overview ........................................................................... 1

Hardware Component Instructions ............................................................................. 1

Icon Instructions ........................................................................................................... 3

LED Instructions ............................................................................................................ 4

User Interfaces ............................................................................................................ 5

Phone User Interface ................................................................................................ 5

Web User Interface................................................................................................... 5

Documentations........................................................................................................... 8

Getting Started .................................................................. 9

Packaging Contents .................................................................................................... 9

Phone Installation ...................................................................................................... 10

Phone Initialization .................................................................................................... 13

Phone Status .............................................................................................................. 13

Basic Network Settings .............................................................................................. 14

Registration................................................................................................................ 16

Idle Screen ................................................................................................................ 16

Customizing Your Phone .................................................... 17

General Settings........................................................................................................ 17

Backlight ................................................................................................................. 17

Language ............................................................................................................... 18

User Guide for the SIP-T22P/SIP-T22 IP Phone

Time & Date ............................................................................................................ 19

Administrator Password .......................................................................................... 21

Key as Send ............................................................................................................ 22

Keypad Lock ........................................................................................................... 22

Audio Settings ........................................................................................................... 25

Volum e.................................................................................................................... 25

Ring Tones............................................................................................................... 26

Contact Management ............................................................................................... 28

Directory ................................................................................................................. 28

Local Directory........................................................................................................ 29

Blacklist................................................................................................................... 39

Remote Phone Book ................................................................................................ 41

Call History Management ......................................................................................... 43

System Customizations .............................................................................................. 45

Logo Customization ................................................................................................ 45

Headset Use ........................................................................................................... 46

DSS Keys................................................................................................................. 48

Account Management............................................................................................ 56

Dial Plan ................................................................................................................. 57

Emergency Number ................................................................................................ 62

Live Dialpad ........................................................................................................... 63

Hotline .................................................................................................................... 64

Basic Call Features ........................................................... 65

Placing Calls .............................................................................................................. 65

Answering Calls......................................................................................................... 67

Ending Calls............................................................................................................... 68

Redialing Numbers .................................................................................................... 69

Recent Call In Dialing ................................................................................................ 69

Auto Answer .............................................................................................................. 70

Auto Redial ................................................................................................................ 71

Call Completion ......................................................................................................... 72

Call Return ................................................................................................................. 73

Call Mute ................................................................................................................... 73

Call Hold/Resume ...................................................................................................... 74

Do Not Disturb (DND) ................................................................................................ 75

Call Forward .............................................................................................................. 78

Call Transfer............................................................................................................... 84

Call Waiting ............................................................................................................... 86

Conference ................................................................................................................ 86

Local Conference ................................................................................................... 86

Network Conf erence .............................................................................................. 87

Call Park .................................................................................................................... 89

Call Pickup ................................................................................................................. 90

Table of Contents

Anonymous Call ........................................................................................................ 94

Anonymous Call Rejection ......................................................................................... 95

Advanced Phone Features ................................................ 97

Busy Lamp Field (BLF) ............................................................................................... 97

Call Recording ........................................................................................................... 99

Hot Desking ..............................................................................................................101

Intercom....................................................................................................................103

Outgoing Intercom Calls .......................................................................................103

Incoming Intercom Calls ........................................................................................103

Multicast Paging .......................................................................................................105

Sending RTP Stream ..............................................................................................105

Receiving RTP Stream ............................................................................................107

Music on Hold...........................................................................................................108

Automatic Call Distribution (ACD) ............................................................................109

Messages .................................................................................................................111

Short Message Service (SMS) ..............................................................................111

Voice Mail ..............................................................................................................113

Message Waiting Indicator (MWI) ........................................................................114

Troubleshooting .............................................................. 119

Regulatory Notices ......................................................... 129

Service Agreements .................................................................................................129

Limitations of Liability ...............................................................................................129

Safety Instructions.....................................................................................................129

Appendix A - Time Zones ................................................ 131

Index ............................................................................. 133

User Guide for the SIP-T22P/SIP-T22 IP Phone

xii

Overview

This chapter provides the overview of the SIP-T22P/SIP-T22 IP phone. Topics include:

 Hardware Component Instructions

 Icon Instructions

 LED Instructions

 User Interfaces

 Documentations

If you require additional information or assistance with your new phone, contact your

system administrator.

The main hardware components of the SIP-T22P/SIP-T22 IP phone are the LCD screen and

the keypad.

User Guide SIP-T22P/SIP-T22 IP Phone

It e m

De s cription

①

LCD Screen

Shows information about calls, messages, soft keys,

time, date and other relevant data:

• Call information — caller ID, call duration

• Icons (for example, )

• Missed call text or second incoming caller information

• Prompt text (for example, "Saving config files!")

• Time and date

②

Power Indicator LED

Indicates phone power status and phone status.

③

Line Keys

Use these keys to activate up to three accounts and

assign various features.

④

MESSAGE Key

Indicates and accesses voice mails.

⑤

HEADSET Key

Toggles the headset mode.

⑥

TRAN Key

Transfers a call to another party.

⑦

RD Key

Redials a previously dialed number.

⑧

Speakerphone Key

Toggles the hands-free speakerphone mode.

⑨

Volume Key

Adjusts the volume of the handset, headset, speaker,

and ringer.

⑩

Keypad

Provides the digits, letters and special characters in

context-sensitive applications.

⑪

Scroll through the displayed information.

Confirms actions or answers an incoming call.

Cancels actions, rejects incoming calls, mutes or

un-mutes calls.

⑫

Soft Keys

Label automatically to identify their context-sensitive

features.

Hardware component instructions of the SIP-T22P/SIP-T22 IP phone are:

Icons appearing on the LCD screen are described in the following table:

Icon

De s cription

Network is unavailable

Private line registers successfully

Registering

Hands-free speakerphone mode

Handset mode

Headset mode

Multi-lingual lowercase letters input mode

Multi-lingual uppercase letters input mode

Alphanumeric input mode

Numeric input mode

Multi-lingual uppercase and lowercase

letters input mode

Voice Mail

Text Message

Auto Answer

Do Not Disturb

Call Forwarded/Forwarded Calls

Call Hold

Call Mute

Ringer volume is 0

Overview

User Guide SIP-T22P/SIP-T22 IP Phone

Icon

De s cription

Keypad Lock

Received Calls

Placed Calls

Missed Calls

Recording box is full

A call cannot be recorded

Recording starts successfully

Recording cannot be started

Recording cannot be stopped

LED St atus

De s cription

Solid green

The phone is initializing.

The phone is busy.

The phone is idle.

The call is placed on hold or is held.

The phone receives a text message or voice mail.

Fast flashing green (300ms)

The phone is ringing.

The call is mute.

Off

The phone is powered off.

LED St atus

De s cription

Solid green

The line is in conversation.

The line is seized.

Fast flashing green

The line receives an incoming call.

Slow flashing green

The call is placed on hold.

Off

The line is inactive.

Pow er Indicator LED

Line key LED

LED St atus

De s cription

Solid green

The monitored user is idle.

Fast flashing green (200ms)

The monitored user receives an incoming call.

Slow flashing green (500ms)

The monitored user is dialing.

The monitored user is talking.

The monitored user’s conversation is placed on

hold.

Slow flashing green (1s)

The call is parked against the monitored user’s

phone number.

Off

The monitored user does not exist.

Note

The above introduces the default LED status. The statuses of the power indicator LED an d BLF key are configurable via web user interface. For more information, refer to

Yealink_SIP-T2xP_and_SIP-T19P_IP_Phone_Family_Administrator_Guide

Line key LED (configured as a BLF key)

Overview

Two ways to customize configurations of your SIP-T22P/SIP-T22 IP phone:

 The user interface on the IP phone.

 The user interface in a web browser on your PC.

The hardware components keypad and LCD screen constitute the phone user interface,

which allows the user to execute all call operation tasks and basic configuration

changes directly on the phone. In addition, you can use the web user interface to

access all configuration settings. In many cases, either the phone user interface and/or

the web user interface interchangeably. However, in some cases, it is only possible to

use one or the other interface to operate the phone and change settings.

You can customize your phone by pressing the Menu soft key to access the phone user

interface. The Advanced Settings option is only accessible to the administrator, and the

default administrator password is “admin” (case-sensitive). For more information on

customizing your phone with the available options from the phone user interface, refer

to Customizing Your Phone on page 17.

In addition to the phone user interface, you can also customize your phone via web user

interface. In order to access the web user interface, you need to know the IP address of

your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP

User Guide SIP-T22P/SIP-T22 IP Phone

Options

Phone User Interface

We b User Interf ace

St a tus

√

--IP Address

--MAC

--Firmware

--Network

--Phone

--Accounts

Bas ic Phone Settings

√

--Backlight

--Language

√

--Time & Date

√

--Administrator Password

√

--Key as Send

√

--Keypad Lock

√

--Ring Tones

√

--Contact Management

--Directory

--Local Directory

√

--Blacklist

√

--Remote Phone Book

--Call History Management

√

--Logo Customization

--DSS Keys

√

--Account Registration

√

--Dial Plan

--Emergency Number

--Live Dialpad

--Hotline

√

Bas ic Call Features

√

--Recent Call In Dialing

--Auto Answer

√

--Auto Redial

√

--Call Completion

√

--Call Return

√

-- Do Not Disturb (DND)

√

--Call Forward

√

address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on

your PC. The default administrator user name and password are both “admin”

(case-sensitive).

The options you can use to customize the IP phone via phone user interface and/or via

web user interface are listed in the following table:

Overview

Options

Phone User Interface

We b User Interf ace

--Call Transfer

√

--Call Waiting

√

--Conference

--Call Park

√

--Call Pickup

√

--Anonymous Call

√

--Anonymous Call Rejection

√

Advanced Phone Features

√

--Busy Lamp Field (BLF)

√

--Call Recording

√

--Hot Desking

√

--Intercom

√

--Multicast Paging

--Music on Hold

--Automatic Call Distribution (ACD)

√

--Messages

√

SIP Account

√

--User Options

--Activation

√

--Label

√

--Display Name

√

--Register Name

√

--User Name

√

--Password

√

--SIP Server1/2

√

--Server Option

--Registrar Port

--Outbound Status

√

--Outbound Proxy

√

--NAT Traversal

--STUN Status

√

--STUN Server

√

The table above lists most of the feature options. Please refer to the relevant sections for more information.

Note

User Guide SIP-T22P/SIP-T22 IP Phone

Na m e

Cont e nts

Where found

Language

Quick Installation

Guide

Basic setup of the

phone

In the

package

English

Quick Reference

Guide

Basic call features and

phone customizations

In the

package

English

User Guide

Phone/Web user

interface settings

Basic call features and

advanced phone

features

On the

website

English

You can also download the latest documentations online:

http://www.yealink.com/SupportDownloadfiles_ detail.aspx?CateId=186 &flag=142.

The following table shows documentations available for the SIP-T22P/SIP-T22 IP phone.

Note

Getting Started

This chapter provides basic installation instructions and information for obtaining the

best performance with the SIP-T22P/SIP-T22 IP phone. Topics include:

 Packaging Contents

 Phone Installation

 Phone Initialization

 Phone Status

 Basic Network Settings

 Registration

 Idle Screen

If you require additional information or assistance with your new phone, contact your

system administrator.

The following components are included in your SIP-T22P/SIP-T22 IP phone package:

 SIP-T22P/SIP-T22 IP phone

 Phone Stand

User Guide SIP-T22P/SIP-T22 IP Phone

 Power Adapter (Optional)

 Ha ndset & Handset Cord

 Et hernet Cable

 Quick Installation Guide & Quick Reference Guide

Check the list before installation. If you find anything missing, contact your system

administrator.

If your phone is already installed, proceed to Phone Initialization on page 13.

This section introduces how to install the phone:

1) Attach the stand

2) Connect the handset and optional headset

3) Connect the network and power

A headset is not included in the packaging contents. Contact your system administrator for more information.

PoE is not applicable to the SIP-T22 IP phone. A power adapter should be purchased separately to power it on.

1) Attach the stand

a) Desk Mount Method:

b) Wa ll Mount Method:

Getting Started

Note

2) Connect the handset and optional headset

3) Connect the network and power

You have two options for power and network connections. Your system administrator will

advise you which one to use.

 AC power

 Power over Ethernet (PoE)

Note

User Guide SIP-T22P/SIP-T22 IP Phone

If in-line power switch/hub is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant.

The phone can also share the network with another network device such as a PC (personal computer). It is an optional connection.

Impo rtant! Do not unplug or remove power to the phone while it is updating firmware and configurations.

AC Power

To connect the AC power:

1. Connect the DC plug on the power adapter to the DC5V port on the phone and

connect the other end of the power adapter into an electrical power outlet.

2. Connect the included or a standard Ethernet cable between the Internet port on the

phone and the one on the wall or switch/hub device port.

Note

Power over Ethernet

With the included or a regular Ethernet cable, the SIP-T22P IP phone can be powered

from a PoE-compliant switch or hub. PoE is not applicable to the SIP-T22 IP phone.

To connect the PoE for the SIP-T22P IP phone:

1. Connect the Ethernet cable between the Internet port on the phone and an

available port on the in-line power switch/hub.

Note

If your network does not use DHCP, proceed to Basic Network Settings on page 14.

You can view device certificate status via phone user interface only.

Getting Started

After your phone is powered on, the system boots up and performs the following steps:

Automatic Phone Initialization

The phone finishes the initialization by loading the saved configuration. The LCD screen

displays “Initializing, Please wait…” during this process.

DHC P (Dynamic Host Configuration Protocol)

The phone attempts to contact a DHCP server in your network to obtain valid network

settings (e.g., IP address, subnet mask, default gateway address and DNS address) by

default.

Note

You can view the system status of your phone via phone user interface or web user

interface.

Available information of phone status includes:

 Network status (e.g., IPv4 status, IP mode, MAC address, LAN type, LAN IP and LAN

mask).

 Phone status (e.g., device model, hardware version, firmware version, product ID,

MAC address and device certificate status).

 Account status (e.g., the register status of SIP accounts).

To view the phone status via phone user interface:

1. Press , or press Me nu->Status.

2. Press or to scroll through the list and view the specific information.

To view the phone status via web user interface:

1. Open the web browser on your computer.

User Guide SIP-T22P/SIP-T22 IP Phone

2. Enter the IP address in the browser’s address bar, and then press E nt er.

3. Enter the user name (admin) and password (admin) in the login page.

4. Click Con f irm to login.

The phone status is displayed on the first page of the web user interface.

If your phone cannot contact a DHCP server for any reason, you need to configure

network settings manually. The IP phone can support either or both IPv4 and IPv6

addresses.

To configure the IP address mode via phone user interface:

1. Press M enu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN

Port .

Getting Started

2. Press or to select IP v4, IPv6 or IP v4 & IPv6 from the IP Mode field.

3. Press the Save soft key to accept the change or the Back soft key to cancel.

To configure a static IPv4 address via phone user interface:

1. Press Me nu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN

Port .

2. Press to select IPv 4 and press the Enter soft key.

3. Press to select Static IP Client and press the Enter soft key.

4. Enter the desired values in the IP Address, Subnet Mask, Default Gateway, Pri.DNS

and Se c.DNS fields respectively.

5. Press the Save soft key to accept the change or the Back soft key to cancel.

To configure a static IPv6 address via phone user interface:

1. Press Me nu->Settings->Advanced Settings (password: admin) ->Net work->WAN

Port .

2. Press to select IPv6 and press the Enter soft key.

3. Press to select Static IPv6 Client and press the E n ter soft key.

4. Enter the desired values in the IPv6, IPv6 Prefix, IPv6 Gateway, IPv6 Pri.DNS and

IPv6 Sec.DNS fields respectively.

5. Press the Save soft key to accept the change or the Ba ck soft key to cancel.

If you are using an xDSL modem for IPv4 network connection, you can connect your

phone to the Internet via PPPoE mode. Set the WAN port as a PPPoE p ort. The PPPoE port

User Guide SIP-T22P/SIP-T22 IP Phone

Wrong network settings may result in inaccessi bility of your phone an d may also have an impact on your network performance. For more information on these parameters, contact your system administrator.

will perform a PPP negotiation to obtain the IP address. Contact your system

administrator for the PPPoE user name and password.

To configure PPPoE via phone user interface:

1. Press Me nu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN

Port .

2. Press to select IPv 4 and press the Enter soft key.

3. Press to select PP PoE IP Client and press the Enter soft key.

4. Enter the user name and password in the corresponding fields.

Note

5. Press the Save soft key to accept the change or the Back soft key to cancel.

Generally, your phone will be deployed with multiple other phones. In this case, your

system administrator will configure the phone parameters beforehand, so that after you

start up your phone, the phone will be registered and ready for use. If your phone is not

registered, you may have to register it. For more information on how to register your

phone, refer to Account Management on page 56.

If the phone has successfully started up, the idle screen will be shown as below:

The idle screen shows the label of current account, time and date, and four soft keys.

Customizing Your Phone

You can customize your SIP-T22P/SIP-T22 IP phone by personally configuring certain

settings, for example, backlight, time & date and ring tones. You can add contacts to the

phone’s local directory manually or from call history. You can also personalize different

ring tones for different callers.

This chapter provides basic operating instructions for customizing your phone. Topics

include:

 General Settings

 Audio Settings

 Contact Management

 Call History Management

 System Customizations

If you require additional information or assistance with your new phone, contact your

system administrator.

You can configure the backlight status on the LCD screen as the following types:

 Always Off: Backlight is turned off permanently.

 Always On: Backlight is on permanently.

 15 , 30, 60, 120, 300, 600 or 1800: Backlight is turned off when the phone is inactive

after the specified time (in seconds).

To configure the backlight via web user interface:

1. Click on Set tings->Preference.

User Guide SIP-T22P/SIP-T22 IP Phone

Not all of the supported languages are available for selection. The available languages depend on the language packs currently loaded to the IP phone. Please contact your system administrator for more information on the available languages of your new phone.

Backlight is configurable via web user interface only.

2. Select the desired type from the pull-down list of Ba cklight Time (seconds).

3. Click Con f irm to accept the change.

Note

The default language of the phone user interface is English. The phone will detect and

use the same language as which of your web browser for the web user interface. If the

language of your web browser is not supported by the phone, the web user interface

will use English. You can change the language for the phone user interface and the web

user interface respectively.

To ch ange the language for the phone user interface:

1. Press Me nu->Settings->Basic Settings->Language.

2. Press or to select the desired language.

Customizing Your Phone

3. Press the Save soft key to accept the change.

Text displayed on the LCD screen will change to the selected language.

To ch ange the language for the web user interface:

1. Click on Set tings->Preference.

2. Select the desired language from the pull-down list of Language.

3. Click Con f irm to accept the change.

Text displayed on the web user interface will change to the selected language.

The time and date are displayed on the LCD screen when the phone is idle. If the phone

cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server,

you need to configure the time and date manually. For more information on the SNTP

server, contact your system administrator.

To configure the SNTP settings via phone user interface:

1. Press Me nu->Settings->Basic Settings->Time & Date->SNTP Settings.

2. Press or , or the Switch soft key to select the time zone that applies to your

area from the Tim e Zone field.

The default time zone is "+8 China(Beijing)".

3. Enter the domain names or IP addresses in the NTP Server 1 and NTP Server 2 fields

respectively.

User Guide SIP-T22P/SIP-T22 IP Phone

Please refer to Appendix A - Time Zones for the list of available time zones on the IP phone.

4. Press or , or the Switch soft key to select the desired value from the DST

field.

5. Press the Save soft key to accept the change or the Back soft key to cancel.

Note

To configure the time and date m anually via phone user interface:

1. Press Me nu->Settings->Basic Settings->Time & Date->Manual Settings.

2. Enter the specific date in the Date field.

3. Enter the specific time in the Time field.

4. Press the Save soft key to accept the change.

The date and time displayed on the LCD screen will change accordingly.

To configure the time and date format via phone user interface:

1. Press M enu->Settings->Basic Settings->Time & Date->Time & Date Format.

2. Press or , or the Switch soft key to select the desired time format from the

Clock field.

3. Press or , or the Switch soft key to select the desired date format from the

Date Format field.

4. Press the Save soft key to accept the change or the Ba ck soft key to cancel.

There are 7 available date formats. For example, for the date format “WWW DD MMM”,

“WWW” represents the abbreviation of the week, “DD” represents the two-digit day,

and “MMM” represents the first three letters of the month.

Customizing Your Phone

Date F ormat

Exa m p l e (2013-1-16)

WWW MMM DD

Wed Jan 16

DD-MMM-YY

16- Jan-13

YYYY-MM-DD

2013-01-16

DD/MM/YYYY

16/01/2013

MM/DD/YY

01/16/13

DD MMM YYYY

16 Jan 2013

WWW DD MMM

Wed 16 Jan

The date formats you need to know:

Time and date is configurable via web user interface at the path Settings->Time & Date.

The Advanced Settings option is only accessible to the administrator. The default

administrator password is “admin”. For security reasons, you should change the default

administrator password as soon as possible.

To ch ange the administrator password via phone user interface:

1. Press Me nu->Settings->Advanced Settings (password: admin) ->Set Password.

2. Enter the old password in the C u rrent PWD field.

3. Enter the new password in the Ne w PWD field.

4. Enter the new password again in the Con f irm PWD field.

5. Press the Save soft key to accept the change or the Ba ck soft key to cancel.

Administrator password is configurable via web user interface at the path

Se curity->Password.

User Guide SIP-T22P/SIP-T22 IP Phone

The emergency number setting, if desired, must be made before lock activation. For more information, refer to Emergency Number on page 62.

You can set the “#” or “*” to perform as a send key while dialing.

To configure key as send via phone user interface:

1. Press Me nu->Features->Key as Send.

2. Press or , or the Switch soft key to select # or * from the Ke y as Send field,

or select D is able to disable this feature.

3. Press the Save soft key to accept the change or the Back soft key to cancel.

Key as send is configurable via web user interface at the path F eatures->General

Inf ormation.

You can lock the keypad of your phone temporarily when you are not using it. This

feature helps you to protect your phone from unauthorized use.

Keypad lock consists of the following:

Menu Key: The Me nu soft key and MESSAGE key are locked. You cannot

access the menu of the phone until unlocked.

Function Keys: The function keys are locked. You cannot use the MESSAGE, RD,

TRAN, OK, X, navigation keys, soft keys and line keys until

unlocked.

All Keys: All keys are locked except the Volume key. You are only allowed

to dial emergency numbers, reject incoming calls by pressing

the X key, answer incoming calls by lifting the handset, pressing

the Speakerphone key, the HEADSET key or the OK key, place an

active call on hold by pressing the Hold soft key, resume the held

call by pressing the Res ume soft key, and end the call by

hanging up the handset or pressing the Speakerphone key.

Note

Customizing Your Phone

To activate the keypad lock via phone user interface:

1. Press Me nu->Settings->Advanced Settings (password: admin) ->Ph one

Se ttings->Keypad Lock.

2. Press or , or the Switch soft key to select the desired type from the Keypad

Lock field.

3. Press the Save soft key to accept the change.

4. Long press to lock the keypad immediately when the phone is idle.

The LCD screen prompts “Keypad Locked!” and displays the icon .

You can specify the interval (in seconds) to automatically lock the keypad instead of

long pressing .

To configure the interval of automatic keypad lock via web user interface:

1. Click on F e atures->Phone Lock.

2. Enter the desired interval in the Phone Lock Time Out (0~3600s) field.

User Guide SIP-T22P/SIP-T22 IP Phone

The default interval is 0 secon d, th at i s, you need to long press to lock the keypa d.

The interval of automatic keypad lock is configurable via web user interface only.

You can also unlock the keypad by administrator password. When you enter the administrator password to unlock the keypad, the phone will turn to the Reset Phone PIN screen.

The unlock PIN length must be within 15 digits.

3. Click Con f irm to accept the change.

Note

To unlock the keypad, you must know the keypad unlock PIN of the phone. The default

keypad unlock PIN is “123”.

To ch ange the keypad unlock PIN via phone user interface:

1. Press Me nu->Settings->Basic Settings (password: admin) ->P h one Unlock PIN.

2. Enter the old PIN in the Current PIN field.

3. Enter the new PIN in the New PIN field.

4. Enter the new PIN again in the C onfirm PIN field.

5. Press the Save soft key to accept the change or the Back soft key to cancel.

Note

To unlock the keypad via phone user interface:

1. Press any locked key, the LCD screen prompts “Please Enter PIN”.

2. Enter the PIN in the PIN field.

3. Press the Confirm soft key to unlock the keypad.

The icon disappears from the LCD screen.

You can long press or wait for a period of time (if configured) to lock the

keypad again.

Note

Customizing Your Phone

If the ringer volume is adjusted to minimum, the icon will appear on the LCD screen.

To deactivate the keypad lock via phone user interface:

1. Press Me nu->Settings->Advanced Settings (password: admin) ->Ph one

Se ttings->Keypad Lock.

2. Press or , or the Switch soft key to select Dis able from Keypad Lock field.

3. Press the Save soft key to accept the change.

Keypad lock is configurable via web user interface at the path Features->Phone Lock.

You can press the Volume key to adjust the ringer volume when the phone is idle. You

can also press the Volume key to adjust the receiver volume of currently engaged audio

devices (handset, speakerphone or headset) when the phone is in use.

To adjust the volume when the phone is idle:

1. Press to adjust the ringer volume.

Note

User Guide SIP-T22P/SIP-T22 IP Phone

To adjust the volume when the phone is during a call:

1. Press to adjust the volume of currently engaged audio device

(handset, speakerphone or headset).

Ring tones are used to indicate incoming calls. You can select different ring tones to

distinguish different accounts registered on your phone, or to distinguish your phone

from your neighbor’s.

To select a ring tone for the phone via phone user interface:

1. Press Me nu->Settings->Basic Settings->Sound->Ring Tones.

2. Press or to select the desired ring tone.

3. Press the Save soft key to accept the change or the Back soft key to cancel.

To select a ring tone for the account via web user interface:

1. Click on A ccount.

2. Select the desired account from the pull-down list of Account.

3. Click on Basic.

Customizing Your Phone

A ring tone for the account is configurable via web user interface only.

The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the contact directory (refer to Adding Contacts). If no ring tone is assigne d to the contact, the phone will play the ring tone assigne d to the associated group (refer to Adding Groups). Otherwise,the phone will play the ring tone assigned to the account. If no ring tone is assigned to the account, the phone will play the ring tone assigned for the phone.

4. Select the desired ring tone from the pull-down list of Ring Type.

If Common is selected, this account will use the ring tone selected for the phone.

Refer to the above instruction.

5. Click Con f irm to accept the change.

Note

To upload a custom ring tone for your phone via web user interface:

1. Click on Set tings->Preference.

User Guide SIP-T22P/SIP-T22 IP Phone

All custom ring tone files must be within 100KB.

Custom ring tones for your phone can be uploaded via web user interface only.

2. Click Browse to locate a ring tone file (file format must be *.wav) from your local

system.

3. Click Upload to upload the file.

Note

This section provides the operating instructions for managing contacts. Topics include:

 Directory

 Local Directory

 Blacklist

 Remote Phone Book

Directory provides easy access to frequently used lists. The lists may contain Local

Directory, History, Remote Phone Book and LDAP.

To configure the directory via web user interface:

1. Click on Directory->Setting.

2. In the Directory block, select the desired list from the Disabled column and then

click .

The selected list appears in the Enabled column.

3. Repeat step 2 to add more lists to the Enabled column.

Customizing Your Phone

Directory is configurable via web user interface only.

4. To remove a list from the Enabled column, select the desired list and then click .

5. To adjust the display order of list, select the desired list and then click or .

The LCD screen displays the list(s) in the adjusted order.

Note

6. Click Con f irm to accept the change.

To ch eck your list of directory via phone user interface:

1. Press the Dir soft key when the phone is idle.

The LCD screen displays the list(s) in the directory.

If there is only one list in the directory, press the D ir soft key to enter this list directly.

The built-in phone directory stores the names and phone numbers of your contacts. You

can store up to 1000 contacts and 5 groups in your phone's local directory; add new

contacts and groups; edit, delete or search for a contact; or simply dial a contact

User Guide SIP-T22P/SIP-T22 IP Phone

number from the local directory.

To add a group to the local directory:

1. Press the Dir soft key.

The IP phone enters the local directory directly as there is only Local Directory in the

directory by default.

If Local Directory is removed from the directory, press Menu->Directory->Local

Directory to enter the local directory.

2. Press the AddGrp soft key.

3. Enter the desired group name in the Na m e field.

4. Press or to select the desired group ring tone from the Ring Tones field.

If Au t o is selected, this group will use the ring tone assigned to the account. For

more information on ring tone for a account, refer to Ring Tones on page 26.

5. Press the Add soft key to accept the change or the Back soft key to cancel.

To e dit a group in the local directory:

1. Press the Dir soft key.

Customizing Your Phone

The IP phone enters the local directory directly as there is only Local Directory in the

directory by default.

If Local Directory is removed from the directory, press Menu->Directory->Local

Directory to enter the local directory.

2. Select the desired group (e.g., Test).

3. Press the Option soft key, and then select D etail from the prompt list.

4. Press or to select the group information and then edit.

5. Press the Save soft key to accept change or the Ba ck soft key to cancel.

To delete a group from the local directory:

1. Press the Dir soft key.

The IP phone enters the local directory directly as there is only Local Directory in the

directory by default.

If Local Directory is removed from the directory, press Menu->Directory->Local

Directory to enter the local directory.

2. Select the desired group (e.g., Test).

User Guide SIP-T22P/SIP-T22 IP Phone

3. Press the Option soft key, and then select D elete from the prompt list.

The LCD screen prompts “Delete selected group?”.

4. Press the OK soft key to confirm the deletion or the C a ncel soft key to cancel.

You can also delete all groups by pressing the O p tion soft key and then select Del All.

For more information, refer to the above steps.

You can add contacts to your local directory in the following ways:

 Manually

 From call history

 From remote phone book

Adding Contacts Manually

To add a contact to the local directory manually:

1. Press the Di r soft key.

The IP phone enters the local directory directly as there is only Local Directory in the

directory by default.

If Local Directory is removed from the directory, press Me nu->Directory->Local

Directory to enter the local directory.

2. Press the Enter soft key.

If the groups have been added to the local directory, select the desired group and

then press the Enter soft key.

3. Press the Add soft key.

Customizing Your Phone

If the contact has existed in the directory, the LCD screen will prompt “Contact name existed!”.

4. Enter the name and the office, mobile or other numbers in the corresponding fields.

5. Press or , or the Switch soft key to select the desired account from the

Account field.

If Auto is selected, the phone will use the first available account when placing calls

to the contact from the local directory.

6. Press or , or the Switch soft key to select the desired ring tone from the Ring

Tones field.

If Auto is selected, this contact will use the ring tone assigned to the group.

7. Press the Add soft key to accept the change or the Back soft key to cancel.

Note

Adding Contacts from Call History

To add a contact to the local directory from the call history:

1. Press the History soft key.

2. Press or to select the desired entry.

3. Press the Option soft key, and then select A dd t o Contacts from the prompt list.

4. Enter the contact name.

5. Press the Save soft key to accept the change.

The entry is successfully saved to the local directory.

Adding Contacts from Remote Phone Book

To add a contact to the local directory from remote phone book:

1. Press M enu->Directory->Remote Phone Book.

If Remote Phone Book is added to the directory, press Dir->Remote Phone Book to

User Guide SIP-T22P/SIP-T22 IP Phone

enter remote phone book.

2. Press or to select the desired contact.

3. Press the Option soft key, and then select A dd t o Contacts from the prompt list.

4. Press the Save soft key to save the contact in the local directory.

If the contact has already existed in the local directory, the LCD screen will prompt

“Overwrite the original contact?”. Press the OK soft key to overwrite the original

contact in local directory or the C a n cel soft key to cancel.

For more information on remote phone book operating, refer to Remote Phone Book on

page 41.

To e dit a contact in the local directory:

1. Press the Dir soft key.

The IP phone enters the local directory directly as there is only Local Directory in the

directory by default.

If Local Directory is removed from the directory, press Me nu->Directory->Local

Directory to enter the local directory.

2. Press the Enter soft key.

If the groups have been added to the local directory, select the desired group and

then press the Enter soft key.

3. Press or to select the desired contact.

4. Press the Option soft key, and then select D etail from the prompt list.

5. Press or to switch between different items and then edit.

6. Press the Save soft key to accept change or the Ba ck soft key to cancel.

Customizing Your Phone

To delete a contact from the local directory:

1. Press the Dir soft key.

The IP phone enters the local directory directly as there is only Local Directory in the

directory by default.

If Local Directory is removed from the directory, press Menu->Directory->Local

Directory to enter the local directory.

2. Press the Enter soft key.

If the groups have been added to the local directory, select the desired group and

then press the Enter soft key.

3. Press or to select the desired contact.

4. Press the Option soft key, and then select D elete from the prompt list.

The LCD screen prompts “Delete selected item?”.

5. Press the OK soft key to confirm the deletion or the C a ncel soft key to cancel.

To place a call to a contact from the local directory:

1. Press the Dir soft key.

The IP phone enters the local directory directly as there is only Local Directory in the

directory by default.

User Guide SIP-T22P/SIP-T22 IP Phone

If Local Directory is removed from the directory, press Me nu->Directory->Local

Directory to enter the local directory.

2. Press the Enter soft key.

If the groups have been added to the local directory, select the desired group and

then press the Enter soft key.

3. Press or to select the desired contact.

4. Do one of the following:

- If only one number of the contact is stored in the local directory, press the Se nd

soft key to dial out the number.

- If multiple numbers of the contact are stored in the local directory, press the

Se nd soft key to display a list of numbers.

Press or to select the desired number.

Press the Se nd soft key to dial out the number.

To search for a contact in the local directory:

1. Press the Dir soft key.

The IP phone enters the local directory directly as there is only Local Directory in the

directory by default.

If Local Directory is removed from the directory, press Me nu->Directory->Local

Directory to enter the local directory.

2. Press or to select the All Contacts field.

3. Press the Se ar ch soft key.

4. Enter a few continuous characters of the contact name or the contact phone number

using the keypad.

The contacts whose name or phone number matches the characters entered will

Customizing Your Phone

Search source list in dialing is configurable via web user interface only.

appear on the LCD screen. You can dial from the result list.

You can search for a contact in your desired lists when the phone is in the dialing screen.

The lists may contain Local Directory, History, Remote Phone Book and LDAP.

To configure search source list in dialing via web user interface:

1. Click on Directory->Setting.

2. In the Se arch Source List In Dialing block, select the desired list from the Disabled

column and then click .

The selected list appears in the Enabled column.

3. Repeat step 2 to add more lists to the Enabled column.

4. To remove a list from the Enabled column, select the desired list and then click .

5. To adjust the display order of search results, select the desired list and then click

or .

The LCD screen displays the search results in the adjusted order.

6. Click Con f irm to accept the change.

Note

To search for a contact in the enabled search source lists:

1. Pick up the handset, press the speakerphone or press the line key.

2. Enter a few continuous characters of the contact name or the contact phone number

using the keypad.

User Guide SIP-T22P/SIP-T22 IP Phone

The contacts in the enabled search source lists whose name or phone number

matches the characters entered will appear on the LCD screen. You can press

or to scroll to the desired contact and then place a call to the contact.

You can manage your phone’s local directory via phone or web user interface. But you

can only import or export the contact list via web user interface.

To import an XML file of contact list via web user interface:

1. Click on Directory->Local Directory.

2. Click Browse to locate a contact list file (file format must be *.xml) from your local

system.

3. Click Import XML to import the contact list.

The web user interface prompts “The original contact will be covered, Continue?”.

4. Click OK to complete importing the contact list.

To import a CSV file of contact list via web user interface:

1. Click on Directory->Local Directory.

Customizing Your Phone

Contact lists can be imported/exported via web user interface only.

2. Click Browse to locate a contact list file (file format must be *.csv) from your local

system.

3. (Optional.) Check the Show Title checkbox.

It will prevent importing the title of the contact information which is located in the

first line of the CSV file.

4. Click Import CSV to import the contact list.

5. (Optional.) Mark the On radio box in the D e lete Old Contacts field.

It will delete all existing contacts while importing the contact list.

6. (Optional.) Select the contact information you want t o import into the local directory

from the pull down list of Ind ex.

Note

7. Click Import to complete importing the contact list.

To e xport contact list via web user interface:

1. Click on Directory->Local Directory.

2. Click Ex p ort XML (or Ex port CSV).

3. Click Sa ve to save the contact list to your local system.

The built-in phone directory stores the names and phone numbers for a blacklist. You

can store up to 30 contacts in your phone’s blacklist directory; add, edit, delete or

search for a contact in the blacklist directory; even dial a contact number from the

blacklist directory, but incoming calls from blacklist contacts will be rejected

automatically.

User Guide SIP-T22P/SIP-T22 IP Phone

To add a contact to the blacklist manually:

1. Press Me nu->Directory->Blacklist.

2. Press the Add soft key.

3. Enter the name and the office, mobile or other numbers in the corresponding fields.

4. Press or , or the Sw i tch soft key to select the desired account from the

Account field.

If Auto is selected, the phone will use the first available account when placing calls

to the contact from the blacklist.

5. Press the Add soft key to accept the change or the Back soft key to cancel.

To add a contact to the blacklist from local directory:

1. Press the Dir soft key.

The IP phone enters the local directory directly as there is only Local Directory in the

directory by default.

If Local Directory is removed from the directory, press Me nu-> Directory ->Local

Directory to enter the local directory.

2. Press the Enter soft key.

If the groups have been added to the local directory, select the desired group and

then press the Enter soft key.

3. Press or to select the desired contact.

Customizing Your Phone

An access URL for remote phone book is configurable via web user interface only.

4. Press the Option soft key and then select Add to Blacklist from the prompt list.

The LCD screen prompts "Move selected to blacklist?".

5. Press the OK soft key to confirm the setting.

For operating instructions on adding, editing, deleting, placing calls to and/or searching

for contacts in the blacklist, refer to the operating instructions of Local Directory on page

29.

You can access your corporate directory through your phone. You can add local

contacts, search for a contact, or simply dial a contact number from the corporate

directory.

You can configure your new phone to access up to 5 corporate directories. The phone

supports up to 2500 corporate directory entries. For the access URL of the corporate

directory, contact your system administrator.

To configure an access URL for remote phone book via web user interface:

1. Click on Directory->Remote Phone Book.

2. Enter the access URL in the Rem ote URL field.

3. Enter the name in the Display Name field.

4. Click Con f irm to accept the change.

Note

User Guide SIP-T22P/SIP-T22 IP Phone

To access your corporate directory via phone user interface:

1. Press Me nu->Directory->Remote Phone Book .

If Remote Phone Book is added to the directory, press Dir->Remote Phone Book to

enter remote phone book.

2. Press or to select the desired remote group, and then press the E n ter soft

key.

The phone connects to load the corporate directory, and then the corporate contact

list appears on the LCD screen.

3. Press the Back soft key to back to the previous interface.

To search for a contact in the corporate directory:

1. Press Me nu->Directory->Remote Phone Book .

If Remote Phone Book is added to the directory, press Dir->Remote Phone Book to

enter remote phone book.

2. Select the desired remote group, and then press the Enter soft key to load the

corporate directory.

3. Press the Se ar ch soft key.

4. Enter a few continuous characters of the contact name or continuous numbers of the

contact phone number using the keypad.

The contacts whose name or phone number matches the characters entered will

appear on the LCD screen. You can dial from the result list.

To place a call f rom the corporate directory:

1. Press Me nu->Directory->Remote Phone Book .

If Remote Phone Book is added to the directory, press Dir->Remote Phone Book to

enter remote phone book.

2. Press or to select the desired remote group, and then press the Enter soft

key to load the corporate directory.

Customizing Your Phone

3. Select the desired contact in the corporate directory.

4. Press the Se n d soft key.

In addition, you can enable the phone to present the caller identify stored in the

corporate directory when receiving a call.

To e nable the presentation of caller identify stored in remote phone book v ia web user

interface:

1. Click on Directory->Remote Phone Book.

2. Select En a bled from the pull-down list of Se a rch Remote Phonebook Name.

3. Enter the refresh period of corporate directory in the Se a rch Flash Time (Seconds)

field.

The default value is 21600 seconds.

4. Click Con f irm to accept the change.

The SIP-T22P/SIP-T22 IP phone maintains call history lists of Placed Calls, Received Calls,

Missed Calls and Forwarded Calls. Call history lists support 100 entries in all. You can

view the call history, place a call, add a contact or delete an entry from the call history

list. You should enable history record in advance.

To e nable history record via phone user interface:

1. Press Me nu->Features->History Setting.

User Guide SIP-T22P/SIP-T22 IP Phone

2. Press or , or the Switch soft key to select Enable from the His tory Record

field.

3. Press the Save soft key to accept the change or the Back soft key to cancel.

To view the call history:

1. Press the History soft key.

The LCD screen displays All Calls list.

2. Press or to switch between Al l Calls, Placed Calls, Received Calls, Missed

Calls and F orwarded Calls.

3. Press or to select the desired entry.

4. Press the Option soft key, and then select D etail from the prompt list.

The detailed information of the entry appears on the LCD screen.

To place a call from the call history list:

1. Press the History soft key.

2. Press or to switch between Al l Calls, Placed Calls, Re ceived Calls, M issed

Calls and F orwarded Calls.

3. Press or to select the desired entry.

4. Press the Se n d soft key.

To add a contact to the local directory or blacklist from the call history list:

1. Press the History soft key.

2. Press or to switch between Al l Calls, P laced Calls, Re ceived Calls, Missed

Calls and F orwarded Calls.

3. Press or to select the desired entry.

4. Press the Option soft key, and then select A dd t o Contacts (or A dd to Blacklist) from

the prompt list.

5. Enter the desired values in the corresponding fields, and then press the Sa ve soft

key.

For more information, refer to Contact Management on page 28.

To delete an entry from the call history list:

1. Press the History soft key.

2. Press or to switch between Al l Calls, Placed Calls, Received Calls, Missed

Customizing Your Phone

Calls and F orwarded Calls.

3. Press or to select the desired entry.

4. Press the Delete soft key.

To delete all entries from the call history list:

1. Press the History soft key.

2. Press or to switch between Al l Calls, Placed Calls, Re ceived Calls, M issed

Calls and F orwarded Calls.

3. Press the Op tion soft key, and then select D e l All from the prompt list.

4. Press the OK soft key.

The LCD screen prompts "Delete all records?".

5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.

You can upload your custom logo which will be shown on the idle screen.

To upload a custom logo via web user interface:

1. Click on F e atures->General Information.

2. Select Cu stom Logo from the pull-down list of Us e Logo.

User Guide SIP-T22P/SIP-T22 IP Phone

The logo file format must be *.dob, contact your system administrator for more information.

A custom logo can be uploaded via web user interface only.

3. Click Browse to select the logo file from your local system.

4. Click Upload to upload the file.

5. Click Con f irm to accept the change.

Note

Physically connect your headset and activate the headset mode for use. For more

information on physically connecting a headset, refer to Phone Installation on page 10.

To activate the headset:

1. Press on the phone.

The headset icon on the idle screen indicates that the headset mode is activated.

Press the line key or the A n swer soft key to answer a call. The call will connect to

your headset automatically. Enter the desired number and press the Se nd soft key,

then the phone will place a call using the headset automatically. For more

information on using the headset to place a call, refer to Placing Calls on page 65.

To deactivate the headset:

1. Press again on the phone.

The headset icon disappears from the idle screen when the headset mode is

deactivated.

You can use headset in priority when enabling headset prior. This feature is especially

useful for permanent or full-time headset users.

To e nable headset prior via web user interface:

1. Click on F e atures->General Information.

2. Select En a bled from the pull-down list of He a dset Prior.

If headset prior is enabled, the headset mode will not be deactivated until you press the H EADSET key again.

Headset prior is configurable via web user interface only.

Customizing Your Phone

Note

3. Click Con f irm to accept the change.

To activate the headset m ode:

1. Physically connect the headset.

2. Press to activate the headset mode.

You can use two headsets when enabling dual headset. To use this feature, you must

physically connect headsets to the headset jack and handset jack respectively. Once

the phone connects to a call, the headset connected to the headset jack will have

full-duplex capabilities, while the one connected to the handset jack will only be able to

listen.

To e nable dual headset via web user interface:

1. Click on F e atures->General Information.

User Guide SIP-T22P/SIP-T22 IP Phone

Dual headset is configurable via web user interface only.

2. Select En a bled from the pull-down list of Du a l-Headset.

Note

3. Click Con f irm to accept the change.

Two types of DSS keys: Line Keys and Programmable Keys. The details will be introduced

in the following. The SIP-T22P/SIP-T22 IP phone supports 3 line keys.

You can assign predefined functionalities to the line keys to have quick access to

features such as call return and voice mail. The line key LEDs will indicate status when

the keys are assigned with particular features, such as BLF. The default key type of each

line key is Line.

To configure the line key via phone user interface:

1. Press Me nu->Features->DSS Keys.

2. Select the desired line key, and then press the Enter soft key.

3. Select the desired key type from the Type field.

4. (Optional.) Select the desired key event from the Ke y Type field.

5. (Optional.) Select the desired account from the Account ID field.

Note

When the phone is idle, you can also long press the line key to configure it directly on the phone.

Customizing Your Phone

6. (Optional.) Enter the corresponding value in the Value field.

7. (Optional.) Enter the corresponding value in the Extension field.

8. Press the Save soft key to accept the change or the Back soft key to cancel.

Line key is configurable via web user interface at the path DSSKey->Line Key.

Common used line key features are explained in the following subchapters in detail:

 Speed Dial

 Voice Mail

 Directed Pickup

 Group Pickup

 DTMF

 Prefix

 Local Group

 XML Group

 XML Brower

 LDAP

 Conference

 Forward

 Transfer

 Hold

 DND

 SMS

 Group Listening

 Zero Touch

 Keypad Lock

 Directory

For more information, contact your system administrator.

Sp eed Dial

You can use this key feature to speed up dialing numbers often used or hard to

remember.

De pendencies:

Type (Speed Dial)

Account ID (the account this feature will be applied to)

User Guide SIP-T22P/SIP-T22 IP Phone

Value (the number you want to dial out)

Usage: Press the DSS key to dial out the number specified in the Val ue field, using the

account selected from the Account ID field.

Voice Mail

You can use this key feature to connect voice mail quickly. For more information, refer to

Voice Mail on page 113.

Dependencies:

Type (Key Event)

Ke y Type (Voice Mail)

Account ID (the account this feature will be applied to)

Value (the voice mail access code)

Usage: Press the DSS key to dial out the voice mail access code, you can follow the

voice prompt to listen to the voice mails.

Directed P ickup

You can use this key feature to answer someone else’s incoming call on the phone.

De pendencies:

Type (Key Event)

Ke y Type (Directed Pickup)

Account ID (the account this feature will be applied to)

Value (the directed pickup code followed by the specific phone number)

Usage: Press the DSS key on your phone when the specific phone number receives an

incoming call. The call is answered on your phone.

Group Pickup

You can use this key feature to answer incoming calls in a group that is associated with

their own group.

De pendencies:

Type (Key Event)

Ke y Type (Group Pickup)

Account ID (the account this feature will be applied to)

Value (the group pickup feature code)

Usage: Press the DSS key on your phone when a phone number in the group receives

an incoming call. The call is answered on your phone.

DTMF

You can use this key feature to send the specification of arbitrary key sequences via

DTMF.

De pendencies:

Type (Key Event)

Ke y Type (DTMF)

Value (DTMF sequence)

Note

DTMF sequence only contains "0-9", "*", "#" and "A-D".

Customizing Your Phone

Usage: Press the DSS key during an active call to send the key sequence specified in the

Value field.

Prefix

You can use this key feature to add a specified prefix number before the dialed number.

De pendencies:

Type (Key Event)

Ke y Type (Prefix)

Value (the prefix number)

Usage: Press the DSS key when the phone is idle, then the phone will enter into the

dialing screen and display the prefix number which you specified in the Value field. You

can enter other digits and then dial out.

Local Group

You can use this key feature to access the group in the local directory quickly. For more

information, refer to Local Directory on page 29.

De pendencies:

Type (Key Event)

Ke y Type (Local Group)

Local Group (the group you want to access)

Usage: Press the DSS key to access the group specified in the L oca l Group field.

XML Group

You can use this key feature to access the remote group in your corporate directory

quickly. You should configure remote phone book in advance. For more information,

refer to Remote Phone Book on page 41.

De pendencies:

Type (Key Event)

Ke y Type (XML Group)

Phone Book Name (the remote group you want to access if the remote phone book is configured)

Usage: Press the DSS key to access the remote group specified in the Phone Book Name

field.

XML Browser

You can use this key feature to access the XML browser quickly. The XML browser allows

you to create custom services which meet your functional requirements on the server.

You can customize practical applications, such as weather report, stock information,

Google search, etc.

De pendencies:

Type (XML Browser)

Value (the access URL for xml browser)

User Guide SIP-T22P/SIP-T22 IP Phone

When you leave the Val ue field blank, the DSS key performs the same function as the Fwd soft key when receiving an incoming call.

When you leave the Val ue field blank, the DSS key performs the same function as the Co nf soft key during a call.

Usage: Press the DSS key to access the XML browser specified in the Value field.

LDAP

You can use this key feature to access the LDAP search interface quickly.

De pendencies:

Type (Key Event)

Ke y Type (LDAP)

Usage:

1. Press the DSS key to access the LDAP search interface.

2. Enter a few continuous characters of the contact name or continuous numbers of the

contact phone number using the keypad.

The contacts whose name or phone number matches the characters entered will

appear on the LCD screen.

Conference

You can use this key feature to set up a conference call. For more information, refer to

Conference on page 86.

De pendencies:

Type (Key Event)

Ke y Type (Conf)

Value (the number you want to add to the conference)

Usage: Press the DSS key during an active call to set up a conference with the number

specified in the Value field.

Note

Forward

You can use this key feature to forward an incoming call to someone else. For more

information, refer to Call Forward on page 78.

De pendencies:

Type (Key Event)

Ke y Type (Forward)

Value (the number you want to forward to)

Usage: Press the DSS key to forward an incoming call to the number specified in the

Value field.

Tra nsfer

You can use this key feature to handle the call differently depending on the transfer

mode on DSS key when there is an active call on the phone.

Transfer mode on DSS key is configurable via web user interface at the path Features->Transfer->Transfer M ode Via Dsskey.

When you leave the Val ue field blank, the DSS key performs the same function as the TR A N key or the Tr an soft key during a call. For more information, refer to Call Transfer on page 84.

Customizing Your Phone

Note

De pendencies:

Type (Key Event)

Ke y Type (Tran)

Value (the number you want to transfer to)

Usage:

 When the transfer mode on DSS key is Bli nd Transfer, press the DSS key to complete

the blind transfer to the number specified in the Value field.

 When the transfer mode on DSS key is Attended Transfer, press the DSS key to dial

out the number specified in the Value field , and then you can perform the

attended or semi-attended transfer.

 When the transfer mode on DSS key is New Call, press the DSS key to place a new

call to the number specified in the Value field.

Hold

You can use this key feature to place an active call on hold or retrieve a held call.

De pendencies:

Type (Key Event)

Ke y Type (Hold)

Usage:

1. Press the DSS key during an active call to place the call on hold.

2. Press the DSS key again to retrieve the held call.

DND

You can use this key feature to activate or deactivate DND. You can also use this key

feature to access the custom DND interface. For more information, refer to Do Not

Disturb (DND) on page 75.

De pendencies:

Type (Key Event)

Ke y Type (DND)

Usage:

When the DND is in phone mode:

1. Press the DSS key to activate DND.

2. Press the DSS key again to deactivate DND.

When the DND is in custom mode:

1. Press the DSS key to access the custom DND interface.

User Guide SIP-T22P/SIP-T22 IP Phone

When DND is activated, the incoming calls will be rejected automatically.

2. Activate or deactivate DND for one or all accounts.

Note

SM S

You can use this key feature to quick access text message. For more information, refer to

Short Message Service (SMS) on page 111.

De pendencies:

Type (Key Event)

Ke y Type (SMS)

Usage: Press the DSS key when the phone is idle to access text message.

Group Listening

You can use this key feature to activate the Speakerphone and Handset/Headset mode

at the same time. It is suitable for the group conversation which has more than one

person at one side. You are able to speak and listen through the handset/headset,

meanwhile the others nearby can only listen through the speaker.

De pendencies:

Type (Key Event)

Ke y Type (Group Listening)

Usage:

1. During a call, press the DSS key to activate the group listening mode.

You can then speak and listen through the handset/headset, other persons at your

side can listen through the speaker at the same time.

2. Press the DSS key again to deactivate the group listening mode.

Ze ro Touch

You can use this key feature to configure auto provision and network parameters quickly.

De pendencies:

Type (Key Event)

Ke y Type (Zero Touch)

Usage:

1. Press the DSS key to access the zero touch screen.

2. Press the OK soft key in a few seconds.

3. Configure the network parameters in the corresponding fields.

4. Press the Ne xt soft key.

5. Configure the auto provision parameters in the corresponding fields.

6. Press the OK soft key.

The phone will reboot to update configurations.

Ke ypad Lock

You can use this key feature to immediately lock the keypad of your phone instead of

long pressing . For more information, refer to Keypad Lock on page 22.

Customizing Your Phone

Programmable keys are configurable via web user interface only.

The DSS key performs the same function as the D i r soft key when the phone is idle.

Note

De pendencies:

Type (Keypad Lock)

Usage: Press the DSS key to immediately lock the keypad of your phone instead of long

pressing .

 Replace Rule

 Dial-now

 Area Code

 Block Out

The basic expression syntax you need to know:

You can configure one or more replace rules (up to 100) to remove the specified string

and replace it with another string. You can configure a pattern with wildcards (refer to

the expression syntax in the table above), so that any string that matches the pattern

will be replaced. This feature is convenient for you to dial out a long number. For

example, a replace rule is configured as “Prefix: 1” and “Replace: 1234567”, when you

try to dial out the number “1234567”, you just need to enter “1” on the phone and then

press the Se nd soft key.

To add a replace rule via web user interface:

1. Click on Set tings->Dial Plan->Replace Rule.

User Guide SIP-T22P/SIP-T22 IP Phone

The valid values of A c c ount field can be one or more digits among 1, 2 and 3. Each digit must be separated by a comma. For example, when you enter the value “1, 2” in the Account field, this replace rule will apply to account1 and account2.

If you leave the Acc o unt field blank or enter 0, the replace rule will apply to all accounts.

Replace rule is configurable via web user interface only.

2. Enter the string (e.g., 1) in the Prefix field.

3. Enter the string (e.g., 1234) in the Rep l ace field.

4. Enter the desired line ID in the Account field or leave it blank.

Note

5. Click Add to add the replace rule.

When you enter the number “1” using the keypad and then press the Se nd soft key,

the phone will dial out “1234” instead.

To e dit a replace rule via web user interface:

1. Click on Set tings->Dial Plan->Replace Rule.

2. Select the desired replace rule by checking the check box.

3. Edit the values in the Pr efix and Re place fields.

4. Enter the desired line ID in the Account field or leave it blank.

5. Click Edit to accept the change.

To delete one or more replace rules via web user interface:

1. Click on Set tings->Dial Plan->Replace Rule.

2. Select one or more replace rules by checking the check box(es).

3. Click De l to delete the replace rule(s).

Note

Customizing Your Phone

You can also edit or delete the dial-now rule, refer to Replace Rule on page 57 for more information.

Dial-now rule is configurable via web user interface only.

You can configure one or more dial-now rules (up to 100) on your phone. When the

dialed out number matches the dial-now string, the number will be dialed out

automatically. For example, a dial-now rule is configured as “2xx”, then any entered

three-digit string beginning with 2 will be dialed out automatically on the phone.

To add a dial-now rule via web user interface:

1. Click on Set tings->Dial Plan->Dial-now.

2. Enter the desired value (e.g., 1234) in the Rule field.

3. Enter the desired line ID in the Account field or leave it blank.

For more information on the valid values of Account field, refer to Replace Rule on

page 57.

Note

4. Click Add to add the dial-now rule.

When you enter the number “1234” using the keypad, the phone will dial out “1234”

automatically without pressing any key.

De lay Time for Dial-now Rule

You can configure the delay time for dial-now rules. That is, you can configure your

phone to dial out the phone number automatically, which matches a dial-now rule, after

the specified delay time.

To configure the delay time for dial-now rule via web user interface:

1. Click on F e atures->General Information.

User Guide SIP-T22P/SIP-T22 IP Phone

Delay time for dial-now rule is configurable via web user interface only.

2. Enter the time within 1-14 (in seconds) in the Time-Out for Dial-Now Rule field.

3. Click Con f irm to accept the change.

Note

Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate

geographical areas in a country. This feature is necessary only when dialing the number

outside the code area. For example, area code is configured as “Code: 0592, Min

Length: 4, Max Length: 11”, then when you dial out the number “56789”, which has the

digits between 4 to 11, the phone will add the area code and dial out the number

“059256789”. You can only configure one area code rule on your phone.

To configure the area code via web user interface:

1. Click on Set tings->Dial Plan->Area Code.

2. Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15)

fields.

Customizing Your Phone

The default values of minimum and maximum length are 1 and 15 respectively.

Area code is configurable via web user interface only.

3. Enter the desired line ID in the Account field or leave it blank.

For more information on the valid values of Account field, refer to Replace Rule on

page 57.

4. Click Con f irm to accept the change.

Note

You can block specific numbers from being dialed on your phone. When you dial a

block out number on your phone, the dialing will fail and the LCD screen will prompt

“Forbidden Number”. You can add 10 block out rules at most on your phone.

To add a block out number via web user interface:

1. Click on Set tings->Dial Plan->Block Out.

2. Enter the desired value in the Bl ockOut Number field.

User Guide SIP-T22P/SIP-T22 IP Phone

Contact your local phone service provider for available emergency numbers in your area.

Block out number is configurable via web user interface only.

3. Enter the desired line ID in the Account field or leave it blank.

For more information on the valid values of Account field, refer to Replace Rule on

page 57.

Note

4. Click Con f irm to add the block out number.

Public telephone networks in countries around the world have a single emergency

telephone number (emergency services number), that allows a caller to contact local

emergency services for assistance when necessary. The emergency telephone number

may differ from country to country. It is typically a three-digit number so that it can be

easily remembered and dialed quickly. Some countries have different emergency

numbers for different emergency services.

You can specify the emergency telephone number on the IP phone for contacting the

emergency services in an emergency situation.

To specify emergency numbers via web user interface:

1. Click on F e atures->Phone Lock.

Customizing Your Phone

Emergency number is configurable via web user interface only.

2. Enter the emergency number in the E mergency field.

For multiple numbers, enter a comma between every two emergency numbers. The

default emergency numbers are 112, 911 and 110.

3. Click Con f irm to accept the change.

Note

You can enable live dialpad on the SIP-T22P/SIP-T22 IP phone, which enables the IP

phone to automatically dial out phone numbers without pressing any other key. You can

also configure a delay, where the phone will dial out the hotline number automatically

after the specified period of time.

To e nable live dialpad via web user interface:

1. Click on Set tings->Preference.

2. Select En a bled from the pull-down list of Li ve Dialpad.

User Guide SIP-T22P/SIP-T22 IP Phone

Live dialpad is configurable via web user interface only.

3. Enter the desired delay time in the Inter Digit Time (1~14s) field.

The default delay time is 4s.

Note

4. Click Con f irm to accept the change.

You can dial a hotline number immediately upon lifting the handset, pressing the

Speakerphone key or pressing a line key. You can also configure a delay, where the

phone will dial out the hotline number automatically after the specified period of time.

To configure hotline number via phone user interface:

1. Press Me nu->Features->Hotline.

2. Enter the desired number in the Hot line Number field.

3. Enter the delay time (in seconds) in the Hotline Delay field.

The valid values range from 0 to 10.

4. Press the Save soft key to accept the change or the Ba ck soft key to cancel.

Hotline is configurable via web user interface at the path Fe atures->General

Inf ormation.

Basic Call Features

The SIP-T22P/SIP-T22 IP phone is designed to be easily used like a regular phone on a

public switched telephone network (PSTN). You can place calls, answer calls, transfer a

call to someone else, or conduct a conference call.

This chapter provides basic operating instructions for the SIP-T22P/SIP-T22 IP phone.

Topics include:

 Placing Calls

 Answering Calls

 Ending Calls

 Redialing Numbers

 Recent Call In Dialing

 Auto Answer

 Auto Redial

 Call Completion

 Call Return

 Call Mute

 Call Hold/Resume

 Do Not Disturb (DND)

 Call Forward

 Call Transfer

 Call Waiting

 Conference

 Call Park

 Call Pickup

 Anonymous Call

 Anonymous Call Rejection

If you require additional information or assistance with your new phone, contact your

system administrator.

You can place a call in three ways using your SIP-T22P/SIP-T22 IP phone:

 Using the handset

User Guide SIP-T22P/SIP-T22 IP Phone

You can also dial using the SIP URI or IP address. To obtain the IP address of the phone, press the OK key. The maximum SIP URI or IP address length is 32 characters. For example, SIP URI: 2210@sip.com, IP: 192.168.1.15.

Your phone may not support direct IP dialing. Contact your system administrator for more information.

 Using the speakerphone

 Using the headset

You can also dial the number first, and then choose the way you want to speak to the

other party.

You can also search and dial a contact from call history, l ocal directory or remote phone

book. For more information, refer to Contact Management on page 28 and Call History

Management on page 43.

During a call, you can alternate between Speakerphone, Headset, and Handset modes

by pressing the Speakerphone key, the HEADSET key, or picking up the handset.

The call duration of active call is visible on the LCD screen. In the figure below, the call to

Kame has lasted 9 seconds.

Note

To place a call using the handset:

1. Pick up the handset.

2. Enter the desired number using the keypad.

3. Press , , or the Se n d soft key.

The # key is configured as a send key by default. You can also set the * key as the send

key, or set neither. For more information, refer to Key as Send on page 22.

To place a call using the hands-free speakerphone mode:

Do one of the following:

- With the handset on-hook, press or the line key to obtain a dial tone.

Enter the desired number using the keypad.

Press , , or the Se n d soft key.

- With the handset on-hook, enter the desired number using the keypad.

Press , , , or the Send soft key.

Note

To permanently activate the headset mode, refer to Headset Prior on page 46.

You can ignore incoming calls by pressing the Re j ect soft key or the Sil ence soft key. You can also activate Do Not Disturb mode to ignore all incoming calls without ring on your phone. For more information, refer to Do Not Disturb (DND) on page 75.

You can forward incoming calls to someone else by pressing the Fwd soft key. For more information, refer to Call Forward on page 78.

Basic Call Features

To place a call using the headset:

Do one of the following:

- With the optional headset connected, press to activate the headset mode.

Press the line key to obtain a dial tone.

Enter the desired number using the keypad.

Press , , or the Se n d soft key.

- With the optional headset connected, press to activate the headset mode.

Enter the desired number using the keypad.

Press , , or the Se nd soft key.

To place multiple calls:

You can have more than one call on your SIP-T22P/SIP-T22 IP phone. To place a new call

during an active call, do one of the following:

- Press the line key. The active call is placed on hold.

Enter the desired number using the keypad.

Press , , or the Se n d soft key.

- Press the Hold soft key to place the original call on hold.

Press the NewCall soft key.

Enter the desired number using the keypad.

Press , , or the Se nd soft key.

You can press or to switch between the calls, and then press the Res ume soft

key to retrieve the desired call.

When you are not in another call, you can answer a call in three ways:

 Using the handset

 Using the speakerphone

 Using the headset

Note

User Guide SIP-T22P/SIP-T22 IP Phone

Answering When Not in Another Call

Call duration and destination will always appear on the LCD screen for the active call.

To answer a call using the handset:

1. Pick up the handset.

To answer a call using the hands-free speakerphone m ode:

Do one of the following:

- Press .

- With the handset on-hook and headset mode deactivated, press the A nswer soft

key.

- With the handset on-hook and headset mode deactivated, press the line key (the

line key LED flashes green).

To answer a call using the headset:

Do one of the following:

- Press .

- With the headset mode activated, press the Answer soft key.

- With the headset mode activated, press the line key (the line key LED flashes

green).

Answering When in Another Call

If you have an active call, and an incoming call arrives on the phone, do one of the

following:

- Press the Answer soft key.

The incoming call is answered and the original call is placed on hold.

- Press to access the new call.

Press or the Answer soft key.

The incoming call is answered and the original call is placed on hold.

To e nd a call:

Do one of the following:

- If you are using the handset, press the Cancel soft key or hang up the handset.

- If you are using the headset, press the Ca ncel soft key.

Note

To end a call placed on hold, you can press the C an cel soft key to end the call directly, or press the Resum e soft key to resume the call before ending it.

Basic Call Features

- If you are using the speakerphone, press or the Cancel soft key.

To redial the last dialed number from your phone:

1. Press twice.

A call to your last dialed number is attempted.

To redial a previously dialed number from your phone:

1. Press when the phone is idle.

2. Press or to select the desired entry from the placed call list, and then

press or the Se nd soft key.

You can view the placed calls list when the phone is in the pre-dialing screen. To do this,

you should enable recent call in dialing in advance.

To e nable recent call in dialing via web user interface:

1. Click on Directory->Setting.

2. Select Enabled from the pull-down list of Re cent Call In Dialing.

User Guide SIP-T22P/SIP-T22 IP Phone

Recent call in dialing is configurable via web user interface only.

3. Click Conf irm to accept the change.

Note

To view placed calls list when the phone is in the pre-dialing screen:

1. Pick up the handset, press the speakerphone or press the line key.

The LCD screen displays the placed calls list.

You can use auto answer to automatically answer an incoming call on a line. Auto

answer is configurable on a per-line basis.

To configure auto answer via phone user interface:

1. Press Me nu->Settings->Advanced Settings (password: admin) ->A ccounts.

2. Select the desired account and then press the E n ter soft key.

3. Press or , or the Switch soft key to select Enable from the Auto Answer

field.

4. Press the Save soft key to accept the change or the Ba ck soft key to cancel.

The icon appears on the LCD screen.

Note

Auto answer is only applicable when there is no other call in progress on the phone.

Basic Call Features

Auto answer is configurable via web user interface at the path A ccount->Basic.

You can enable auto redial to redial the phone number automatically when the called

party is busy. You can also configure the times settings for auto redial and the time to

wait between redial attempts.

To configure auto redial via phone user interface:

1. Press Me nu->Features->Auto Redial.

2. Press or , or the Switch soft key to select Enable from the Auto Redial field.

3. Enter the desired time in the Redial Interval field.

The default time interval is 10s.

4. Enter the desired times in the Re dial Times field.

The default times are 10.

5. Press the Save soft key to accept the change or the Ba ck soft key to cancel.

Auto redial is configurable via web user interface at the path F e atures->General

Inf ormation.

To use auto redial:

When the called party is busy, the following prompt will appear on the LCD screen of the

phone:

User Guide SIP-T22P/SIP-T22 IP Phone

1. Press the OK soft key to activate auto redial. The following prompt will appear on

the LCD screen of the phone:

2. Wait for a period of time or press the OK soft key to redial the phone number.

The phone will retry as many times as configured until the called party is idle.

You can use call completion to notify the caller who failed to reach a desired callee

when the callee becomes available to receive a call.

To configure call completion via phone user interface:

1. Press Me nu->Features->Call Completion.

2. Press or , or the Switch soft key to select Enable from the Call Completion

field.

3. Press the Save soft key to accept the change or the Ba ck soft key to cancel.

Call completion is configurable via web user interface at the path F eatures->General

Inf ormation.

To use call completion:

When the called party is busy, the following prompt will appear on the LCD screen of the

phone:

1. Press the OK soft key, the phone returns to the idle screen and call completion is

Note

Call completion is not available on all servers. For more information, contact your system administrator.

Basic Call Features

activated.

When the called party becomes idle, the following prompt appears on the LCD

screen of the phone:

2. Press the OK soft key to redial the number.

You can press a call return key to place a call back to the last incoming call.

To configure a call return key via phone user interface:

1. Press Me nu->Features->DSS Keys.

2. Select a desired DSS key.

3. Press or , or the Switch soft key to select Ke y Event from the Type field.

4. Press or , or the Switch soft key to select Call Return from the Key Type field.

5. Press the Save soft key to accept the change or the Back soft key to cancel.

Call return key is configurable via web user interface at the path DSSKey->Line Key.

You can mute the microphone of the active audio device during an a ctive call, and then

the other party cannot hear you.

To mute a call:

1. Press during an active call.

User Guide SIP-T22P/SIP-T22 IP Phone

The phone will beep softly every 30 seconds to remind you that you still have a call on hold.

The LCD screen indicates that the call is on mute.

To un-mute a call:

1. Press again to un-mute the call.

You can place an active call on hold. Only one active call can be in progress at any time.

Other calls can be made and received while placing the original call on hold. When you

place a call on hold, your IP PBX may play music on hold to the other party while

waiting.

Note

To place a call on hold:

1. Press the Hold soft key during a call.

The LCD screen indicates the call is on hold and the line key LED flashes green.

To resume a held call:

1. Press the Resume soft key.

Multiple Calls on Hold:

If multiple calls are placed on hold, do one of the following:

- Press or to switch between the calls, and then press the Resume soft key

to retrieve the desired call.

- Press the corresponding line key to retrieve the desired call.

A numbered prompt appears on the LCD screen, for example “2/3”, indicating that this

Basic Call Features

DND mode is configurable via web user interface only.

is the second call out of three calls.

If multiple calls are placed on hold on more than one line key, you can view call details

by pressing the corresponding line key, and then press the Resume soft key to retrieve

the call.

You can use DND to reject incoming calls automatically on the phone. Callers will

receive a busy message.

You can enable/disable DND for the phone system, or you can customize DND for each

or all accounts. Two DND modes:

 Phone (default): DND is effective for the phone system.

 Custom: DND can be configured for each or all accounts.

You can receive incoming calls from authorized numbers when DND is enabled.

To configure the DND mode via web user interface:

1. Click on Fe atures->Forward & DND.

2. In the DN D block, mark the desired radio box in the Mod e field.

3. Click Conf irm to accept the change.

Note

User Guide SIP-T22P/SIP-T22 IP Phone

To activate DND in phone mode:

1. Press the DND soft key when the phone is idle.

The icon on the idle screen indicates that DND is enabled.

Incoming calls will be rejected automatically and "n Ne w Missed Call(s)" ("n"

indicates the number of the missed calls) will appear on the LCD screen.

To activate DND in custom mode for a specific account:

1. Press the DND soft key when the phone is idle.

The LCD screen displays a list of the accounts on the phone.

2. Press or to select the desired account.

3. Press or soft key to select On to active DND.

4. Press the Save soft key to accept the change.

The icon appears on the idle screen and the associated line icon changes

to .

Incoming calls on this line will be rejected automatically and "n New Missed Call(s)"

("n" indicates the number of the missed calls) will prompt on the LCD screen.

To activate DND in custom mode for all accounts:

1. Press the DND soft key when the phone is idle.

Note

The prompt message displays only if Missed Call Log for the line is enabled. Missed Call Log is configurable via web user interface at the path A c c o unt->Basic.

Do Not Disturb is local to the phone, and may be overridden by the server settings. For more information, contact your system administrator.

Basic Call Features

The LCD screen displays a list of the accounts on the phone.

2. Press the All On soft key to activate DND for all accounts.

3. Press the Save soft key to accept the change.

The icon appears on the idle screen and all line icons change to .

Incoming calls will be rejected automatically and "n Ne w Missed Call(s)" ("n"

indicates the number of the missed calls) will prompt on the LCD screen.

To configure the DND authorized numbers via web user interface:

1. Click on Fe atures->Forward & DND.

2. Select Enabled from the pull-down list of DND Emergency.

User Guide SIP-T22P/SIP-T22 IP Phone

DND authorized number is configurable via web user interface only.

3. Enter the numbers in the DND Authorized Numbers field.

For multiple numbers, enter a comma between every two numbers.

Note

4. Click Conf irm to accept the change.

When DND is enabled on the phone, the phone can still receive incoming calls from

the numbers specified in the D ND Authorized Numbers field.

You can configure your phone to forward incoming calls to another party by the static

forwarding. You can also forward calls while your phone is ringing, refer to the dynamic

forwarding.

St atic Forwarding

Three types of static forwarding:

 Always Forward: Incoming calls are immediately forwarded.

 Bu s y Forward: Incoming calls are immediately forwarded if the phone is busy.

 No Answer Forward: Incoming calls are forwarded if not answered after a period

of time.

You can enable/disable call forward for the phone system, or you can customize call

Basic Call Features

Call forward mode is configurable via web user interface only.

forward for each or all accounts. Two call forward modes:

 Phone (default): Call forward is effective for the phone system.

 Custom: Call forward can be configured for each or all accounts.

To configure the call forward mode via web user interface:

1. Click on F e atures->Forward & D ND.

2. In the Forward block, mark the desired radio box in the Mode field.

3. Click Con f irm to accept the change.

Note

To e nable call forward in phone mode:

1. Press Me nu->Features->Call Forward.

2. Press or to select the desired forwarding type, and then press the E nter

soft key.

User Guide SIP-T22P/SIP-T22 IP Phone

3. Depending on your selection:

a.) If you select Always Forward:

1) Press or , or the Switch soft key to select E n a ble from the A lw ays

field.

2) Enter the destination number you want to forward incoming calls to in the

Forward To field.

3) (Optional.) Enter the always forward on code and off code respectively in

the O n Code and Of f Code field.

b.) If you select Bus y Forward:

1) Press or , or the Switch soft key to select Enable from the Bu sy

field.

2) Enter the destination number you want to forward incoming calls to when

the phone is busy in the F orward To field.

3) (Optional.) Enter the busy forward on code and off code respectively in the

On Code and Off Code field.

c.) If you select No Answer Forward:

1) Press or , or the Switch soft key to select Enable from the No

Answer field.

2) Enter the destination number you want to forward unanswered incoming

calls to in the Forward To field.

3) Press or , or the Switch soft key to select the ring time to wait

Basic Call Features

before forwarding from the After Ring Time field.

The default ring time is 12 seconds.

4) (Optional.) Enter the no answer forward on code and off code respectively

in the On Code and O ff Code field.

4. Press the Save soft key to accept the change or the Back soft key to cancel.

The icon on the LCD screen indicates call forward is enabled.

To e nable call forward in custom mode:

1. Press Me nu->Features->Call Forward.

2. Press or to select the desired account, and then press the E nter soft key.

3. Press or to select the desired forwarding type, and then press the Enter

soft key. The options are:

4. Depending on your selection:

a.) If you select Always Forward, you can enable it for a specific account.

1) Press or , or the Switch soft key to select Enable from the Always

field.

2) Enter the destination number you want to forward incoming calls to in the

Forward To field.

3) (Optional.) Enter the always forward on code and off code respectively in

the O n Code and Of f Code field.

You can also enable always forward for all accounts. After always forward was

enabled for a specific account, do the following:

1) Press or to select the Always field.

2) Press the All Lines soft key.

The LCD screen prompts “Copy to All Lines?”.

3) Press the OK soft key to accept the change or the Cancel soft key to cancel.

User Guide SIP-T22P/SIP-T22 IP Phone

b.) If you select Bus y Forward, you can enable it for a specific account.

1) Press or , or the Switch soft key to select Enable from the Bu sy

field.

2) Enter the destination number you want to forward incoming calls to when

the phone is busy in the F orward To field.

3) (Optional.) Enter the busy forward on code and off code respectively in the

On Code and Off Code field.

You can also enable busy forward for all accounts. After busy forward was

enabled for a specific account, do the following:

1) Press or to select the Bus y field.

2) Press the All Lines soft key.

The LCD screen prompts “Copy to All Lines?”.

3) Press the OK soft key to accept the change or the Cancel soft key to cancel.

c.) If you select No Answer Forward, you can enable it for a specific account.

1) Press or , or the Switch soft key to select Enable from the No

Answer field.

2) Enter the destination number you want to forward unanswered incoming

calls to in the Forward To field.

3) Press or , or the Switch soft key to select the ring time to wait

before forwarding from the After Ring Times field.

The default ring time is 12 seconds.

Basic Call Features

You can also enter the SIP URL or IP address in the F o rw ard To field. For more information on using the SIP URL or IP address, refer to Placing Calls on page 65.

Call forward is local to the phone, and may be overridden by the server settings. Call forward on code or off code may be different between servers. For more information,

contact your system administrator.

4) (Optional.) Enter the no answer forward on code and off code respectively

in the On Code and O ff Code field.

You can also enable no answer forward for all accounts. After no answer

forward was enabled for a specific account, do the following:

1) Press or to select the No Answer field.

2) Press the All Lines soft key.

The LCD screen prompts “Copy to All Lines?”.

Note

3) Press the OK soft key to accept the change or the Cancel soft key to cancel.

5. Press the Save soft key to accept the change or the Ba ck soft key to cancel.

The icon appears on the idle screen and the associate line icon changes to .

Call forward is configurable via web user interface at the path Fe atures->Forward &

DND .

To disable call forward in phone mode:

Do one of the following:

- Press when the phone is idle.

- Press Me nu->Features->Call Forward.

Press or to select the desired forwarding type, then press the Enter soft

key.

Press , , or the Switch soft key to select D isable to disable the call forward.

User Guide SIP-T22P/SIP-T22 IP Phone

Press the Sa ve soft key to accept the change.

To disable call forward in custom mode for a specific account:

1. Press Me nu->Features->Call Forward or press when the phone is idle.

2. Press or to select the desired account, then press the Enter soft key.

3. Press or to select the desired forwarding type, then press the Enter soft

key.

4. Press , or the Switch soft key to select D i s able to disable the call forward.

5. Press the Save soft key to accept the change.

Dynamic Forwarding

To forward an incoming call to another party:

1. When the phone is ringing, press the Fwd soft key.

2. Enter the number you want to forward the incoming call to.

3. Press , , or the Se nd soft key.

The incoming call is forwarded. The LCD screen prompts a call forward message.

You can transfer a call to another party in one of the three ways:

 Blind Transfer: Transfer a call directly to another party without consulting.

 Se mi-Attended Transfer: Transfer a call when receiving ringback.

 Attended Transfer: Transfer a call with prior consulting.

To perform a blind transfer:

1. Press or the Tran soft key during a call.

2. Enter the number you want to transfer the call to.

3. Press or the Tran soft key to complete the transfer.

Then the call is connected to the number to which you are transferring.

To perform a semi-attended transfer:

1. Press or the Tran soft key during a call.

Basic Call Features

2. Do one of the following:

- Enter the number you want to transfer the call to.

- Press the Di r soft key, and then select Local Directory. Select the desired group,

and search for the contact (Directory should be configured in advance. Refer to

Directory on page 28 for more information.).

- Press the Di r soft key, and then select History. Select the desired list and use

or to select the entry (Directory should be configured in advance.Refer to

Directory on page 28 for more information.).

- Press the Di r soft key, and then select Rem ote Phone Book. Select the desired

group and search for the contact (Directory and remote phone book should be

configured in advance. Refer to Directory on page 28 and Remote Phone Book

on page 41 for more information.).

3. Press the Se nd soft key, or to dial out.

4. Press or the Tran soft key to complete the transfer when receiving the

ringback.

To perform an attended transfer:

1. Press or the Tran soft key during a call.

2. Do one of the following:

- Enter the number you want to transfer the call to.

- Press the Di r soft key, and then select Local Directory. Select the desired group,

and search for the contact (Directory should be configured in advance. Refer to

Directory on page 28 for more information.).

- Press the Di r soft key, and then select History. Select the desired list and use

or to select the entry (Directory should be configured in advance.Refer to

Directory on page 28 for more information.).

- Press the Di r soft key, and then select Rem ote Phone Book. Select the desired

group and search for the contact (Directory and remote phone book should be

configured in advance. Refer to Directory on page 28 and Remote Phone Book

on page 41 for more information.).

3. Press the Se nd soft key, or to dial out.

4. After the party answers the call, press or the Tra n soft key to complete the

transfer.

If you are using a handset, the transfer can be completed by hanging up the handset.

You can cancel the transfer before the call is connected by pressing the Cancel soft key.

User Guide SIP-T22P/SIP-T22 IP Phone

Network conference is not available on all servers. For more information, contact your system administrator.

You can enable or disable call waiting on the phone. If call waiting is enabled, you can

receive another call when there is an active call on the phone. Otherwise, another

incoming call is automatically rejected by the phone with a busy message when there is

an active call on the phone. You can also enable or disable the phone to play a warning

tone when receiving another call.

To configure call waiting via phone user interface:

1. Press Me nu->Features->Call Waiting.

Note

2. Press or , or the Switch soft key to select Enable from the Call Waiting

field.

3. Press or , or the Switch soft key to select Enable from the Play Tone field.

4. Press the Save soft key to accept the change or the Ba ck soft key to cancel.

5. (Optional.)Enter the call waiting on code and off code respectively in the C W On

Code and CW Off Code field.

Call waiting is configurable via web user interface at the path Fe atures->General

Inf ormation.

You can create a conference with other two parties using the phone’s local conference.

You can create a conference between an active call and a call on hold (on the same or

another line) by pressing the Conf soft key.

The SIP-T22P/SIP-T22 IP phone supports up to 3 parties (including yourself) in a

conference call. This is the default method of conference called Local Conference.

Basic Call Features

To set u p a local conference call:

1. Place a call to the first party.

2. When the first party answers the call, press the Con f soft key to place a new call.

The active call is placed on hold.

3. Enter the number of the second party and press , , or the Se nd soft key.

4. When the second party answers the call, you can consult with him or her before

adding to the conference.

5. Press the Conf soft key again to join all parties in the conference.

To join two calls in a conference:

1. Place two calls using two different accounts on the phone (for example, place the

first call using account 1, and then place the second call using account 2).

2. Press or to select the call for conference and make sure the call is active

(for example, select the call on account 1).

3. Press the Conf soft key to join the two calls in the conference on the selected

account .

You can press the Hold soft key to place the conference on hold. You can press the Split

soft key to split the conference call into two individual calls. To drop the conference call,

press the Cancel soft key.

You can use network conference on the SIP-T22P/SIP-T22 IP phone to conduct a

conference with multiple participants.

This feature allows you to perform the following:

 Join two calls together into a conference call.

 Invite another party into an active conference call.

To use this feature, contact your system administrator for the network conference URI in

advance.

To configure network conference via web user interface:

1. Click on A ccount.

2. Select the desired account from the pull-down list of Account.

User Guide SIP-T22P/SIP-T22 IP Phone

3. Click on A dv anced.

4. Select Ne t work Conference from the pull-down list of Con ference Type.

5. Enter the conference URI (e.g., conference@example.com) in the Conference URI

field.

6. Click Con f irm to accept the change.

To set u p a network conference call:

1. Place a call to the first party.

2. Press the Conf soft key to place a new call.

The active call is placed on hold.

3. Enter the number of the second party and press , , or the Se nd soft key.

4. When the second party answers the call, press the Conf soft key to add the second

party to the conference.

5. Press the Conf soft key to place a new call.

The conference is placed on hold.

6. Enter the number of the new party and then press , , or the Se nd soft key.

7. When the new party answers the call, press the Conf soft key to add the new party

to the conference.

8. Repeat steps 5 to 7 until you have added all intended parties.

The procedures to set up a network conference call for specific servers may be different

from introduced above. Contact your system administrator for more information.

Yealink SIP-T22 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About This Guide

Table of Contents

Overview

 Hardware Component Instructions

Getting Started

 Packaging Contents

Customizing Your Phone

 General Settings

 Directory

 Replace Rule

Basic Call Features

 Placing Calls