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When this publication is made available on media, Yealink Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private
use but not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to DocsFeedback@yealink.com.
Yealink SIP-T20P firmware contains third-party software under the GNU General Public License (GPL).
Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and
conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
Shared Line, Busy Lamp Field List, Network Directory and Network Call Log features are
hidden for IP phones in neutral version, which are designed for BroadWorks environment.
Please contact your system administrator for more information.
Thank you for choosing the SIP-T20P IP phone, exquisitely designed to provide business
telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging
and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify
with your system administrator that the IP network is ready for phone configuration. Also
be sure to read the Packaging Contents and Regulatory Notices sections in this guide
before you set up and use the SIP-T20P IP phone.
If this is your first time using the SIP-T20P IP phone, we recommend that you first refer to
3. Enter the desired values in the IPv6, IPv6 Prefix, IPv6 Gateway, IPv6 Pri.DNS and
IPv6 Sec.DNS fields respectively.
4. Press to accept the change.
If you are using an xDSL modem for IPv4 network connection, you can connect your
phone to the Internet via PPPoE mode. Set the WAN port as a PPPoE port. The PPPoE port
will perform a PPP negotiation to obtain the IP address. Contact your system
administrator for the PPPoE user name and password.
To configure PPPoE via phone user interface:
1. Press .
15
User Guide SIP-T20P IP Phone
Wrong network settings may result in inaccessibility of your phone and may also have an
impact on your network performance. For more information on these parameters,
contact your system administrator.
3. Enter the user name and password in the corresponding fields.
4. Press to accept the change.
Note
Generally, your phone will be deployed with multiple other phones. In this case, your
system administrator will configure the phone parameters beforehand, so that after you
start up your phone, the phone will be registered and ready for use. If your phone is not
registered, you may have to register it. For more information on how to register your
phone, refer to Account Management on page 43.
If the phone has successfully started up, the idle screen will be shown as below:
The idle screen shows the label of current account, time and date.
16
Customizing Your Phone
Not all of the supported languages are available for selection. The available languages
depend on the language packs currently loaded to the IP phone. Please contact your
system administrator for more information on the available languages of your new
phone.
You can customize your SIP-T20P IP phone by personally configuring certain settings, for
example, language, time & date and ring tones. You can also personalize different ring
tones for different callers.
This chapter provides basic operating instructions for customizing your phone. Topics
include:
General Settings
Audio Settings
Contact Management
Call History Management
System Customizations
Note
If you require additional information or assistance with your new phone, contact your
system administrator.
The default language of the phone user interface is English. The phone will detect and
use the same language as which of your web browser for the web user interface. If the
language of your web browser is not supported by the phone, the web user interface
will use English. You can change the language for the phone user interface and the web
user interface respectively.
To change the language for the phone user interface:
1. Press .
2. Select Settings->Basic->Language.
17
User Guide SIP-T20P IP Phone
*1. English(English)
2. Français(French)
3. Press or to select the desired language.
4. Press to accept the change.
Text displayed on the LCD screen will change to the selected language.
To change the language for web user interface:
1. Click on Settings->Preference.
2. Select the desired language from the pull-down list of Language.
3. Click Confirm to accept the change.
Text displayed on the web user interface will change to the selected language.
The time and date are displayed on the LCD screen when the phone is idle. If the phone
cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server,
you need to configure the time and date manually. For more information on the SNTP
server, contact your system administrator.
To configure the SNTP settings via phone user interface:
1. Press .
2. Select Settings->Basic->Time & Date->SNTP.
3. Press or to select the time zone that applies to your area from the Time
Zone field.
18
Please refer to Appendix A - Time Zonesfor the list of available time zones on the IP
phone.
1. Time Zone:
◄ *+8 China (Beijing) ▶
1. Date (Y-M-D):
13-05-18
1. Clock:
◄ *24 Hour ►
Note
Customizing Your Phone
The default time zone is ―+8 China (Beijing)‖.
4. Enter the domain names or IP addresses in the NTP Server 1 and NTP Server 2 fields
respectively.
5. Press or to select the desired value from the DST field.
6. Press to accept the change.
To configure the time and date manually via phone user interface:
1. Press .
2. Select Settings->Basic->Time & Date->Manual.
3. Enter the specific date in the Date field.
4. Enter the specific time in the Time field.
5. Press to accept the change.
The date and time displayed on the LCD screen will change accordingly.
To configure the time format via phone user interface: