Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in conformity with
the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
Copyright
Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD
Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording, or otherwise, for any purpose, without the express written permission of
Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into
another language or format.
When this publication is made available on media, Yealink(Xiamen) Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private use
but not for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be liable for any damages arising
from use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance, or use of this guide.
Declaration of Conformity
Statements of compliance can be obtained by contacting support@yealink.com.
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 2014/35/EU and 2014/30/EU.
Part 15 FCC Rules
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste and have to collect such WEEE separately.
2. this device must accept any interference received, including interference that may cause undesired operation.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003 Rules.
Class B Digital Device or Peripheral
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
WEEE Warning
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to DocsFeedback@yealink.com.
GNU GPL INFORMATION
Yealink SIP-T19(P) E2 IP phone firmware contains third-party software under the GNU General Public License (GPL).
Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of
the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide
Network Directory and Network Call Log features are hidden for IP phones in neutral firmware,
which are designed for the BroadWorks environment. Please contact your system administrator
for more information.
Thank you for choosing the SIP-T19 E2/SIP-T19P E2 (hereinafter referred to as SIP-T19(P) E2) IP
phone, exquisitely designed to provide business telephony features, such as Call Hold, Call
Transfer, Multicast Paging and Conference over an IP network. The difference between the
SIP-T19 E2 and SIP-T19P E2 IP phones is that only SIP-T19P E2 supports PoE.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the IP network is ready for phone configuration. Also be sure to read
the Packaging Contents and Regulatory Notices sections in this guide before you set up and use
the SIP-T19(P) E2 IP phone.
Note
About This Guide
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release 81, Guide Version 81.70
Major updates have occurred to the following sections:
Entering Data and Editing Fields on page 18
Remote Phone Book on page 43
Auto Answer on page 70
Do Not Disturb (DND) on page 76
Call Forward on page 78
v
User Guide for the SIP-T19(P) E2 IP Phone
Call Park/Retrieve on page 88
Multicast Paging on page 103
Changes for Release 81, Guide Version 81.20
None
Changes for Release 81, Guide Version 81.15
The contents in the following section are removed to
Phones
:
Troubleshooting
Frequently Asked Questions on Yealink IP
Major updates have occurred to the following sections:
Intercom on page 101
Multicast Paging on page 103
Changes for Release 81, Guide Version 81.10
The following sections are new:
Key Tone on page 31
Call Park on page 88
Major updates have occurred to the following sections:
Basic Network Settings on page 16
Language on page 22
vi
Phone Lock on page 25
Volume on page 28
Programable Keys on page 51
Dial Plan on page 57
Call Mute on page 73
Do Not Disturb (DND) on page 76
Call Transfer on page 81
Intercom on page 101
Multicast Paging on page 103
Changes for Release 80, Guide Version 80.95
The following section is new:
Entering Data and Editing Fields on page 18
Major updates have occurred to the following sections:
Icon Instructions on page 3
Optional Accessories on page 10
Phone Installation on page 11
Appendix on page 129
About This Guide
vii
User Guide for the SIP-T19(P) E2 IP Phone
Table of Contents
About This Guide ........................................................................... v
In This Guide .............................................................................................................................................................. v
Summary of Changes ............................................................................................................................................. v
Changes for Release 81, Guide Version 81.70 .......................................................................................... v
Changes for Release 81, Guide Version 81.20 ......................................................................................... vi
Changes for Release 81, Guide Version 81.15 ......................................................................................... vi
Changes for Release 81, Guide Version 81.10 ......................................................................................... vi
Changes for Release 80, Guide Version 80.95 ........................................................................................ vii
Table of Contents ........................................................................ viii
Overview ......................................................................................... 1
Hardware Component Instructions .................................................................................................................. 1
Icon Instructions ....................................................................................................................................................... 3
Feature Status Icons............................................................................................................................................ 3
Other Icons ............................................................................................................................................................. 4
LED Instructions ........................................................................................................................................................ 4
User Interfaces .......................................................................................................................................................... 5
Phone User Interface .......................................................................................................................................... 5
Web User Interface.............................................................................................................................................. 6
Documentations ....................................................................................................................................................... 8
Getting Started ............................................................................... 9
Packaging Contents ................................................................................................................................................ 9
Optional Accessories ....................................................................................................................................... 10
Phone Installation ................................................................................................................................................. 11
Phone Initialization ............................................................................................................................................... 14
Phone Status ........................................................................................................................................................... 14
Basic Network Settings ....................................................................................................................................... 16
Registration ............................................................................................................................................................. 17
Idle Screen ............................................................................................................................................................... 18
Entering Data and Editing Fields..................................................................................................................... 18
Customizing Your Phone ............................................................. 21
General Settings .................................................................................................................................................... 21
Contrast ................................................................................................................................................................ 21
viii
Table of Contents
Language.............................................................................................................................................................. 22
Time & Date ........................................................................................................................................................ 22
Administrator Password ................................................................................................................................. 24
Key As Send ........................................................................................................................................................ 25
Phone Lock .......................................................................................................................................................... 25
Audio Settings ........................................................................................................................................................ 28
Volume .................................................................................................................................................................. 28
Ring Tones ........................................................................................................................................................... 29
Key Tone ............................................................................................................................................................... 31
Contact Management ......................................................................................................................................... 31
Directory ............................................................................................................................................................... 32
Local Directory ................................................................................................................................................... 33
Blacklist ................................................................................................................................................................. 42
Remote Phone Book ........................................................................................................................................ 43
Call History Management .................................................................................................................................. 45
Viewing History Records ................................................................................................................................ 45
Placing a Call from History Records .......................................................................................................... 46
Adding a Contact to the Local Directory/Blacklist ............................................................................... 46
Deleting History Records ............................................................................................................................... 46
Disabling History Record ............................................................................................................................... 47
Search Source List in Dialing ............................................................................................................................ 47
System Customizations....................................................................................................................................... 49
Logo Customization ......................................................................................................................................... 49
Headset Use ........................................................................................................................................................ 49
Programable Keys ............................................................................................................................................. 51
Account Registration ....................................................................................................................................... 57
Dial Plan ................................................................................................................................................................ 57
Emergency Number ......................................................................................................................................... 62
Live Dialpad ......................................................................................................................................................... 63
Hotline ................................................................................................................................................................... 64
Basic Call Features ........................................................................ 65
Placing Calls ............................................................................................................................................................ 65
Answering Calls ...................................................................................................................................................... 67
Ending Calls ............................................................................................................................................................. 68
Redialing Numbers ............................................................................................................................................... 68
Recent Call In Dialing .......................................................................................................................................... 69
Auto Answer ............................................................................................................................................................ 70
Auto Redial .............................................................................................................................................................. 71
Call Completion ..................................................................................................................................................... 72
ReCall ......................................................................................................................................................................... 73
Call Mute .................................................................................................................................................................. 73
Muting a Call ...................................................................................................................................................... 74
Muting While Dialing ...................................................................................................................................... 74
ix
User Guide for the SIP-T19(P) E2 IP Phone
Call Hold/Resume ................................................................................................................................................. 75
Do Not Disturb (DND) ......................................................................................................................................... 76
Call Forward ............................................................................................................................................................ 78
Static Forwarding .............................................................................................................................................. 78
Dynamic Forwarding ....................................................................................................................................... 81
Call Transfer............................................................................................................................................................. 81
Blind Transfer ...................................................................................................................................................... 82
Semi-attended Transfer.................................................................................................................................. 84
Attended Transfer ............................................................................................................................................. 84
Call Waiting ............................................................................................................................................................. 85
Conference .............................................................................................................................................................. 86
Local Conference .............................................................................................................................................. 86
Network Conference........................................................................................................................................ 87
Call Park/Retrieve .................................................................................................................................................. 88
FAC Mode ............................................................................................................................................................ 89
Transfer Mode .................................................................................................................................................... 91
Call Pickup ............................................................................................................................................................... 92
Directed Call Pickup ......................................................................................................................................... 93
Group Call Pickup ............................................................................................................................................. 94
Anonymous Call .................................................................................................................................................... 96
Anonymous Call Rejection ................................................................................................................................ 97
Advanced Phone Features ........................................................... 99
Hot Desking ............................................................................................................................................................ 99
Intercom ................................................................................................................................................................. 101
Configuring the Intercom Feature on the IP Phone.......................................................................... 101
Using Intercom ................................................................................................................................................ 103
Multicast Paging .................................................................................................................................................. 103
Sending RTP Stream ...................................................................................................................................... 104
Receiving RTP Stream ................................................................................................................................... 106
Using Multicast Paging ................................................................................................................................. 108
Music on Hold (MoH) ........................................................................................................................................ 109
Shared Call Appearance (SCA) ....................................................................................................................... 110
Configuring SCA Feature on the IP Phone ........................................................................................... 111
Using SCA Feature on the IP Phone ........................................................................................................ 114
Bridged Line Appearance (BLA) ..................................................................................................................... 115
Configuring BLA Feature on the IP Phone ............................................................................................ 116
Using BLA Feature on the IP Phone......................................................................................................... 119
Messages ................................................................................................................................................................ 120
Short Message Service (SMS)..................................................................................................................... 120
Voice Mail .......................................................................................................................................................... 122
Message Waiting Indicator (MWI) ........................................................................................................... 124
Regulatory Notices .................................................................... 127
x
Table of Contents
Service Agreements ........................................................................................................................................... 127
Limitations of Liability ....................................................................................................................................... 127
Safety Instructions .............................................................................................................................................. 127
Appendix..................................................................................... 129
Appendix A - Time Zones ................................................................................................................................ 129
Appendix B – Menu Structure ........................................................................................................................ 131
Index ........................................................................................... 133
xi
Overview
This chapter provides the overview of the SIP-T19(P) E2 IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your system
administrator.
Overview
Hardware Component Instructions
The main hardware components of the SIP-T19(P) E2 IP phone are the LCD screen and the
keypad.
1
User Guide for the SIP-T19(P) E2 IP Phone
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys, time, date
and other relevant data:
• Default account
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
②
Power Indicator LED
Indicates call status, message status and phone’s system
status:
• Receives an incoming call—Fast-flashing
• Receives a voice mail or text message—Slow-flashing
③
Soft Keys
Label automatically to identify their context-sensitive features.
④
Scroll through the displayed information.
Confirms actions or answers incoming calls.
⑤
(Message Key)
Accesses voice mails.
⑥
(Headset Key)
Toggles the headset mode.
⑦
(Mute Key)
Mutes or un-mutes an active call.
⑧
(Transfer Key)
Transfers a call to another party.
⑨
Speakerphone Key
Toggles the hands-free (speakerphone) mode.
⑩
RD Key
Redials a previously dialed number.
⑪
Volume Key
Adjusts the volume of the handset, headset, speaker or ringer.
⑫
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
⑬
Speaker
Provides hands-free (speakerphone) audio output.
⑭
Hookswitch Tab
Secures the handset in the handset cradle when the IP phone
is mounted vertically. For more information on how to adjust
the hookswitch tab, refer to
Yealink Wall Mount Quick
Installation Guide for Yealink IP Phones
.
⑮
Hookswitch
• Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line.
• Laying the handset down on the handset cradle, the phone
disconnects from the line.
Hardware component instructions of the SIP-T19(P) E2 IP phone are:
2
Icon Instructions
Icons
Description
Network is unavailable
The private line registers successfully
Register failed
Registering
The shared/bridged line registers successfully
Hands-free (speakerphone) mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb (DND)
Ringer volume is 0
Phone Lock
Keep Mute
Missed Calls
Feature Status Icons
Icons appearing on the status bar are described in the following table:
Overview
3
User Guide for the SIP-T19(P) E2 IP Phone
Icons
Description
Call Forward
The ACD state is available
and x
The ACD state is unavailable
The ACD state is Wrap up
Log out of the ACD system
Icons
Description
Missed Calls
Placed Calls
Received Calls
Forwarded Calls
Icons
Description
The contact icon
LED Status
Description
Solid yellow
The phone is initializing.
Fast-flashing yellow (300ms)
The phone is ringing.
Other Icons
Icon indicator (associated with call history)
Icon indicator (associated with contact)
LED Instructions
Power Indicator LED
4
LED Status
Description
Slow-flashing yellow (1s)
The phone receives a voice mail or text message.
Off
The phone is powered off.
The phone is idle.
The phone is busy.
The call is placed on hold or is held.
The call is muted.
Note
The above introduces the default LED status. The status of the power indicator LED is
configurable via web user interface. For more information, contact your system administrator.
For a better understanding of the menu structure, please refer to Appendix B – Menu Structure
on page 131.
User Interfaces
Two ways to customize configurations of your SIP-T19(P) E2 IP phone:
The user interface on the IP phone.
Overview
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface, which
allows the user to execute all call operation tasks and basic configuration changes directly on
the phone. In addition, you can use the web user interface to access all configuration settings. In
many cases, either the phone user interface and/or the web user interface interchangeably.
However, in some cases, it is only possible to use one or the other interface to operate the
phone and change settings.
Phone User Interface
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the default
administrator password is “admin” (case-sensitive). For more information on customizing your
phone with the available options from the phone user interface, refer to Customizing Your
Phone on page 21.
Note
5
User Guide for the SIP-T19(P) E2 IP Phone
Options
Phone User Interface
Web User Interface
Status
√
√
--IPv4
--MAC Address
--Firmware
--Network
--Phone
--Accounts
Basic Phone Settings
√
--Contrast
√
--Language
√
--Time & Date
√
--Administrator Password
√
--Key As Send
√
--Phone Lock
√
--Ring Tones
√
--Key Tone
√
--Contact Management
--Directory
x
--Local Directory
√
--Blacklist
√
--Remote Phone Book
x
--Call History Management
√
--Search Source List in Dialing
x
--Logo Customization
x
The access to the Advanced settings of the Account or Network via web user interface may be
blocked by the web browser (e.g., Chrome, Firebox) if you have installed “Adblock Plus plugin”.
Web User Interface
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of your
new phone. To obtain the IP address, press the key on the phone when the phone is idle.
Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10 for IPv4;
http://[2005:1:1:1:215:65ff:fe64:6e0a] or [2005:1:1:1:215:65ff:fe64:6e0a] for IPv6) in the address
bar of a web browser on your PC. The default administrator user name and password are both
“admin” (case-sensitive).
Note
The options you can use to customize the IP phone via phone user interface and/or via web user
interface are listed in the following table:
6
Overview
Options
Phone User Interface
Web User Interface
--Headset Use
√
--Programable Keys
x
--Account Registration
√
--Dial Plan
x
--Emergency Number
x
--Live Dialpad
x
--Hotline
√
Basic Call Features
√
--Recent Call In Dialing
x
--Auto Answer
√
--Auto Redial
√
--Call Completion
√
--ReCall
x
--Do Not Disturb (DND)
√
--Call Forward
√
--Call Transfer
√
--Call Waiting
√
--Conference
x
--Call Park
--Call Pickup
√
--Anonymous Call
√
--Anonymous Call Rejection
√
Advanced Phone Features
√
--Hot Desking
√
--Intercom
√
--Multicast Paging
x
--Shared Call Appearance (SCA)
x
--Bridged Line Appearance (BLA)
x
--Music on Hold
x
--Messages
√
SIP Account
√
--User Options
--Activation
√
--Label
√
--Display Name
√
--Register Name
√
--User Name
√
--Password
√
--Server Option
--SIP Server 1/2
√
7
User Guide for the SIP-T19(P) E2 IP Phone
Options
Phone User Interface
Web User Interface
--Register Port
x
--Outbound Status
√
--Outbound Proxy1/2
√
--Fallback Interval
√
--NAT Status
√
Name
Contents
Where found
Language
Quick Start Guide
Basic call features and
phone customizations
In the package
English
On the website
English/Chinese
User Guide
Phone/Web user
interface settings
Basic call features and
advanced phone
features
On the website
English/Chinese
The table above lists most of the feature options. Please refer to the relevant sections for more
information.
You can also download the latest documentations online:
http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=78.
Note
Documentations
The following table shows documentations available for the SIP-T19(P) E2 IP phone.
Note
8
Getting Started
This chapter provides basic installation instructions and information for obtaining the best
performance with the SIP-T19(P) E2 IP phone. Topics include:
Packaging Contents
Phone Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
Getting Started
Entering Data and Editing Fields
If you require additional information or assistance with your new phone, contact your system
administrator.
Packaging Contents
The following components are included in your SIP-T19(P) E2 IP phone package:
SIP-T19(P) E2 IP Phone
9
User Guide for the SIP-T19(P) E2 IP Phone
Phone Stand
Handset & Handset Cord
Ethernet Cable
Quick Start Guide
Check the list before installation. If you find anything missing, contact your system
administrator.
Optional Accessories
10
The following items are optional accessories for your SIP-T19(P) E2 IP phone. You need to
purchase them separately if required.
Power Adapter (5.5mm DC plug)
We recommend that you use the accessories provided or approved by Yealink. The use of
unapproved third-party accessories may result in reduced performance.
Headset YHS32/YHS33
Getting Started
Note
Phone Installation
If your phone is already installed, proceed to Phone Initialization on page 14.
This section introduces how to install the phone:
1) Attach the stand
2) Connect the handset and optional headset
3) Connect the network and power
11
User Guide for the SIP-T19(P) E2 IP Phone
PoE is not applicable to the SIP-T19 E2 IP phone.
The hookswitch tab has a lip which allows the handset to stay on-hook when the IP phone is
mounted vertically.
1) Attach the stand
Note
2) Connect the handset and optional headset
3) Connect the network and power
You have two options for power and network connections. Your system administrator will advise
you which one to use.
AC power
Power over Ethernet (PoE)
Note
12
Getting Started
The IP phone should be used with Yealink original power adapter (5V/600mA) only. The use of
the third-party power adapter may cause the damage to the phone.
AC Power
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect
the other end of the power adapter into an electrical power outlet.
2. Connect the included or a standard Ethernet cable between the Internet port on the phone
and the one on the wall or switch/hub device port.
Note
Power over Ethernet
With the included or a regular Ethernet cable, the SIP-T19P E2 IP phone can be powered from a
PoE-compliant switch or hub.
13
User Guide for the SIP-T19(P) E2 IP Phone
If your network does not use DHCP, proceed to Basic Network Settings on page 16.
If in-line power is provided, you don’t need to connect the phone to the power adapter. Make
sure the switch/hub is PoE-compliant.
The phone can also share the network with another network device such as a PC (personal
computer). This is an optional connection. We recommend that you use the Ethernet cable
provided by Yealink. The PC port may be disabled, contact your system administrator for more
information.
Important! Do not remove power from the phone while it is updating firmware and
configurations.
To connect the PoE for the SIP-T19P E2 IP phone:
1. Connect the Ethernet cable between the Internet port on the phone and an available port
on the in-line power switch/hub.
Note
Phone Initialization
After your phone is powered on, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization by loading the saved configuration. The LCD screen displays
“Welcome Initializing…please wait” during this process.
DHCP (Dynamic Host Configuration Protocol)
The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network
settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.
Note
Phone Status
You can view phone status via phone user interface or web user interface.
Available information of phone status includes:
14
Network status (IPv4 status or IPv6 status, IP mode and MAC address).
- IPv4 uses a 32-bit address.
Getting Started
- IPv6 is an updated version of the current Internet Protocol to meet the increased
demands for unique IP addresses, using a 128-bit address.
Phone status (product name, hardware version, firmware version, product ID, MAC address
and device certificate status).
Account status (register status of SIP accounts).
To view the phone status via phone user interface:
1. Press , or press Menu->Status.
2. Press or to scroll through the list and view the specific information.
To view the phone status via web user interface:
1. Open a web browser of your computer.
2. Enter the IP address in the browser’s address bar, and then press the Enter key.
(e.g., “http://192.168.0.10” for IPv4 or “http://[2005:1:1:1:215:65ff:fe64:6e0a]” for IPv6).
3. Enter the user name (admin) and password (admin) in the login page.
4. Click Login to login.
15
User Guide for the SIP-T19(P) E2 IP Phone
If IP mode of the phone is configured as IPv4 & IPv6, you can enter either of them in the
browser’s address bar to view the phone status. IPv6 is not available on all servers. Contact your
system administrator for more information.
The phone status is displayed on the first page of the web user interface.
Note
Basic Network Settings
If your phone cannot contact a DHCP server for any reason, you need to configure network
settings manually. The IP phone can support either or both IPv4 and IPv6 addresses.
To configure the IP mode via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin)
->Network->WAN Port.
2. Press or to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
You can configure a static IPv4 address for the IP phone. Before configuring it, make sure that
the IP mode is configured as IPv4 or IPv4 & IPv6.
To configure a static IPv4 address via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin)
->Network->WAN Port.
16
Getting Started
The wrong network settings may result in inaccessibility of your phone and may also have an
impact on your network performance. For more information on these parameters, contact your
system administrator.
2. Press to select the IPv4 and then press the Enter soft key.
3. Press to select Static IPv4 Client and then press the Enter soft key.
4. Enter the desired value in the IP Address, Subnet Mask, Default Gateway, Pri.DNS and
Sec.DNS field respectively.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
You can configure a static IPv6 address for the IP phone. Before configuring it, make sure that
the IP mode is configured as IPv6 or IPv4 & IPv6.
To configure a static IPv6 address via phone user interface:
Note
1. Press Menu->Settings->Advanced Settings (default password: admin)
->Network->WAN Port.
2. Press to select IPv6 and then press the Enter soft key.
3. Press to select Static IPv6 Client and then press the Enter soft key.
4. Enter the desired value in the IP Address, IPv6 IP Prefix, Default Gateway, Pri.DNS and
Sec.DNS field respectively.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
Registration
Generally, your phone will be deployed with multiple other phones. In this case, your system
administrator will configure the phone parameters beforehand, so that after you start up your
phone, the phone will be registered and ready for use. The SIP-T19(P) E2 IP phone supports only
one account. If your phone is not registered, you may have to register it. For more information
on how to register your phone, refer to Account Registration on page 57.
17
User Guide for the SIP-T19(P) E2 IP Phone
Input Mode
Keypad
2aB
abc
Abc
(initials in
capitals)
ABC
123
1 1
2abcABC
abc2джеаб
âãç
abc2джеаб
âãç
ABC2ÄÆÅ
АБВГЗ
2
3defDEF
def3ийклр
def3ийклр
DEF3ИЙКЛР
3
4ghiGHI
ghi4ìíîï
ghi4ìíîï
GHI4ÌÍÎÏ
4 5jklJKL
jkl5£
jkl5£
JKL5£
5
6mnoMNO
mno6öøòó
mno6öøòó
MNO6ÖØ
6
You can configure the phone not to display the label of default account, contact your system
administrator for more information.
Idle Screen
If the phone has successfully started up, the idle LCD screen will be displayed as below.
The idle screen displays the label of default account, time and date, and four soft keys.
Note
Entering Data and Editing Fields
You can enter data and edit fields using the phone keypad.
Keypad on the phone provides different characters (or numbers) when using the 2aB, abc, Abc,
ABC or 123 input mode. You can change the following input modes to enter data and edit fields
on your phone. When your phone keypad matches the input mode, you can press the keypad
repeatedly to view the character (or number) options and stop to select. When the character (or
number) you want to enter displays in the field, wait for one second, and enter the next
character (or number).
The following table lists the input modes and character (or number) options for the keypad:
18
Getting Started
Input Mode
Keypad
2aB
abc
Abc
(initials in
capitals)
ABC
123
ôõñ
ôõñ
ТУФХС
7pqrsPQRS
pqrs7ßЅ
pqrs7ßЅ
PQRS7Ѕ
7
8tuvTUV
tuv8ùúûü
tuv8ùúûü
TUV8ÙÚÛ
Ü
8
9wxyzWXY
Z
wxyz9ýÞ
wxyz9ýÞ
WXYZ9ÝÞ
9
0
space
space
space
0
*.,'?!\-()@/:
_;+&%=<>
￡$¥¤[]{}~
^¡¿§#"|
*.,'?!\-()@/:
_;+&%=<>
￡$¥¤[]{}~
^¡¿§#"|
*.,'?!\-()@/:
_;+&%=<>
￡$¥¤[]{}~
^¡¿§#"|
*.,'?!\-()@/:
_;+&%=<>
￡$¥¤[]{}~
^¡¿§#"|
.*:/@[]
# # # # #
If you want to
Then you can
Enter only digits (1),
uppercase (A) characters,
lowercase (a) characters, or
alphanumeric (2aB)
characters.
Press a keypad key one or more times (depending
on what input mode you’re in) to enter the
characters that is displayed on the keypad key.
You can press the abc soft key one or more times
to switch among uppercase (ABC soft key),
numeric (123 soft key), alphanumeric (2aB soft
key), uppercase and lowercase (Abc soft key) and
lowercase (abc soft key) input modes.
For example, if the input mode is ABC:
- To enter “A”, press once.
- To enter “B”, press twice quickly.
- To enter “C”, press three times quickly.
- To enter “2ДЖЕАБВГЗ”, press more
than three times quickly.
Note: When you are in the uppercase (ABC soft
key), uppercase and lowercase (Abc soft key) or
To enter or edit data:
Do one of the following:
19
User Guide for the SIP-T19(P) E2 IP Phone
If you want to
Then you can
lowercase (abc soft key) input mode,
is not available.
Enter special characters.
Press the keypad key or , or
press .
For Key:
- If it is in the uppercase (ABC soft key),
uppercase and lowercase (Abc soft key) or
lowercase (abc soft key) input mode, it will
provide the space character.
- If it is in the numeric (123 soft key) or
alphanumeric (2aB soft key) input mode, it
will only provide the digit 0.
- If it is in the numeric (123 soft key) or
alphanumeric (2aB soft key) input mode, it
will provide the special character + by long
pressing about 2 seconds on the
dialing/pre-dialing screen.
For key:
- It only provides the pound character #.
For key:
- If it is in the uppercase (ABC soft key),
lowercase (abc soft key), uppercase and
lowercase (Abc soft key) or alphanumeric
(2aB soft key) input mode, it will provide the
following special characters:
*.,?!\-()@/:_;+&%=<>￡$¥¤[]{}~^¡¿§#"|.
- If it is in the numeric (123 soft key) input
mode, it will provide the following special
characters: .*:/@[].
Delete text you entered.
Press or to position the cursor to the
right of the text you want to delete, and then press
the Delete soft key to delete one character at a
time.
20
Customizing Your Phone
You can customize your SIP-T19(P) E2 IP phone by personally configuring certain settings, for
example, contrast, language and time & date. You can add contacts to the phone’s local
directory manually or from call history. You can also personalize different ring tones for different
callers.
This chapter provides basic operating instructions for customizing your phone. Topics include:
General Settings
Audio Settings
Contact Management
Call History Management
Search Source List in Dialing
Customizing Your Phone
System Customizations
If you require additional information or assistance with your new phone, contact your system
administrator.
General Settings
Contrast
You can configure the LCD screen contrast of SIP-T19(P) E2 to a comfortable level. The intensity
of contrast ranges from 1 to 10 and the highest intensity is 10.
To configure the contrast via phone user interface:
1. Press Menu->Settings->Basic Settings->Display->Contrast.
2. Press or , or the Switch soft key to increase or decrease the intensity of contrast.
The default contrast level is “6”.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Contrast is configurable via web user interface at the path Settings->Preference.
21
User Guide for the SIP-T19(P) E2 IP Phone
Language
The default language of the phone user interface is English. If the language of your web browser
is not supported by the phone, the web user interface will use English by default. You can
change the language for the phone user interface and the web user interface respectively.
To change the language for the phone user interface:
1. Press Menu->Settings->Basic Settings->Language.
2. Press or to select the desired language.
3. Press the Save soft key to accept the change.
Text displayed on the phone user interface will change to the selected language.
To change the language for the web user interface:
1. Select the desired language from the pull-down list at the top-right corner of web user
interface.
Text displayed on the web user interface will change to the selected language.
Time & Date
22
The time and date are displayed on the LCD screen when the phone is idle. You can configure
the phone to obtain the time and date from the SNTP server automatically, or configure the
time and date manually. If the phone cannot obtain the time and date from the Simple Network
Time Protocol (SNTP) server, contact your system administrator for more information.
To configure the SNTP settings via phone user interface:
1. Press Menu->Settings->Basic Settings->Time & Date->SNTP Settings.
2. Press or , or the Switch soft key to select the time zone that applies to your area
Customizing Your Phone
Please refer to Appendix A - Time Zones for the list of available time zones on the IP phone.
from the Time Zone field.
The default time zone is “+8”.
3. Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Server2
field respectively.
4. Press or , or the Switch soft key to select the desired value from the Daylight
Saving field.
5. Press or , or the Switch soft key to select the desired time zone name from the
Location field.
This field appears only if Daylight Saving field is selected to Automatic.
Note
The default time zone name is “China(Beijing)”.
6. Press the Save soft key to accept the change or the Back soft key to cancel.
To configure the time and date manually via phone user interface:
1. Press Menu->Settings->Basic Settings->Time & Date->Manual Settings.
2. Enter the specific date in the Date(YMD) field.
3. Enter the specific time in the Time(HMS) field.
4. Press the Save soft key to accept the change.
The date and time displayed on the LCD screen will change accordingly.
To configure the time and date format via phone user interface:
1. Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format.
23
User Guide for the SIP-T19(P) E2 IP Phone
Date Format
Example (2016-09-02)
WWW MMM DD
Fri, Sep 02
DD-MMM-YY
02-Sep-16
YYYY-MM-DD
2016-09-02
DD/MM/YYYY
02/09/2016
MM/DD/YY
09/02/16
DD MMM YYYY
02 Sep, 2016
WWW DD MMM
Fri, 02 Sep
You can also customize the date format. Contact your system administrator for more information.
2. Press or , or the Switch soft key to select the desired time format (12 Hour or 24
Hour) from the Time Format field.
3. Press or , or the Switch soft key to select the desired date format from the Date
Format field.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
There are 7 available date formats. For example, for the date format “WWW DD MMM”, “WWW”
represents the abbreviation of the weekday, “DD” represents the two-digit day, and “MMM”
represents the first three letters of the month.
The date formats available:
Time and date are configurable via web user interface at the path Settings->Time & Date.
Note
Administrator Password
The Advanced Settings option is only accessible to the administrator. The default administrator
password is “admin”. For security reasons, you should change the default administrator
password as soon as possible.
To change the administrator password via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin) ->Change
Password.
24
2. Enter the current password in the Old PWD field.
3. Enter the new password in the New PWD field.
4. Re-enter the new password in the Confirm PWD field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
Administrator password is configurable via web user interface at the path Security->Password.
Key As Send
You can set the “#” key or “*” key to perform as a send key while dialing.
Customizing Your Phone
To configure key as send via phone user interface:
1. Press Menu->Features->Key As Send.
2. Press or , or the Switch soft key to select # or * from the Key As Send field, or
select Disabled to disable this feature.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Key as send is configurable via web user interface at the path Features->General Information.
Phone Lock
You can lock your phone temporarily when you are not using it. This feature helps to protect
your phone from unauthorized use.
Phone lock consists of the following:
Menu Key: The Menu soft key is locked. You cannot access the menu of the phone
until unlocked.
Function Keys: The function keys are locked. You cannot use the Message, RD, Mute,
Transfer, , navigation keys and soft keys until unlocked.
All Keys: All keys are locked except the Volume key, digit keys, # key, * key,
25
User Guide for the SIP-T19(P) E2 IP Phone
The emergency number setting, if desired, must be set before lock activation. For more
information, refer to Emergency Number on page 62.
Headset key and Speakerphone key. You are only allowed to dial
emergency numbers, reject incoming calls by pressing the Reject soft
key, answer incoming calls by lifting the handset, pressing the
Speakerphone key, the HEADSET key, the key, or the Answer soft
key, and end the call by hanging up the handset, pressing the
Speakerphone key or the EndCall soft key.
Note
To activate the phone lock via phone user interface:
1. Press Menu->Settings->Basic Settings->Phone Lock.
2. Enter the desired PIN (default PIN: 123) in the Unlock PIN field, and then press the OK soft
key.
3. Press or , or the Switch soft key to select Enabled from the Lock Enable field.
4. Press or , or the Switch soft key to select the desired type from the Lock Type
field.
5. (Optional.) Enter the desired interval of automatic phone lock in the Lock Time Out field.
The default timeout is 0. It means the phone will not be automatically locked. You need to
long press to lock it immediately when the phone is idle.
If it is set to other values except 0 (e.g., 5), the phone will be locked when the phone is
inactive in idle screen for the designated time (in seconds).
6. Press the Save soft key to accept the change.
26
Customizing Your Phone
You can also unlock the phone by administrator password. When you enter the administrator
password to unlock the phone, the phone will turn to the Change PIN screen.
The unlock PIN length must be within 15 digits.
When the phone is locked, the LCD screen prompts “Phone locked.” and displays the
icon .
To change the phone unlock PIN via phone user interface:
1. Press Menu->Settings->Basic Settings->Change PIN.
2. Enter the desired value in the Old PIN, New PIN and Confirm PIN field respectively.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Note
To unlock the phone via phone user interface:
1. Press any locked key, enter the “Phone Lock” screen.
2. Enter the desired PIN in the Unlock PIN field.
3. Press the OK soft key to unlock the phone.
The icon disappears from the LCD screen.
You can long press or wait for a period of time (if configured) to lock the phone
again.
Note
27
User Guide for the SIP-T19(P) E2 IP Phone
To deactivate the phone lock via phone user interface:
1. Press Menu->Settings->Basic Settings->Phone Lock.
2. Enter the desired PIN (default PIN: 123) in the Unlock PIN field, and then press the OK soft
key.
3. Press or , or the Switch soft key to select Disabled from the Lock Enable field.
4. Press the Save soft key to accept the change.
Phone lock is configurable via web user interface at the path Features->Phone Lock.
Audio Settings
Volume
You can press the Volume key to adjust the ringer volume when the phone is idle or ringing.
You can also press the Volume key to adjust the receiver volume of currently engaged audio
devices (handset, speakerphone or headset) when the phone is in use.
To adjust the ringer volume when the phone is idle:
1. Press to adjust the ringer volume.
To adjust the ringer volume when the phone is ringing:
28
1. Press to adjust the ringer volume.
Note
If ringer volume is adjusted to minimum, the icon will appear on the LCD screen.
Customizing Your Phone
You can also press to adjust the ringer volume when selecting a ring tone. For
more information, refer to Ring Tones on page 29.
To adjust the volume when the phone is during a call:
1. Press to adjust the volume of currently engaged audio device (handset,
speakerphone or headset).
Ring Tones
Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish
your phone from your neighbor’s.
To select a ring tone for the phone via phone user interface:
1. Press Menu->Settings->Basic Settings->Sound->Ring Tones->Common.
2. Press or to select the desired ring tone.
3. (Optional.) Press to adjust the ringer volume.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
A ring tone for the phone is configurable via web user interface at the path
Settings->Preference->Ring Type.
29
User Guide for the SIP-T19(P) E2 IP Phone
To select a ring tone for the account via phone user interface:
1. Press Menu->Settings->Basic Settings->Sound->Ring Tones.
2. Press or to select the desired account and then press the Enter soft key.
3. Press or to select the desired ring tone.
If Common is selected, this account will use the ring tone selected for the phone.
4. (Optional.) Press to adjust the ringer volume.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
A ring tone for the account is configurable via web user interface at the path
Account->Basic->Ring Type.
To upload a custom ring tone for your phone via web user interface:
1. Click on Settings->Preference.
2. In the Upload Ringtone field, click Browse to locate a ring tone (the file format must be
*.wav) file from your local system.
30
3. Click Upload to upload the file.
The custom ring tone appears in the pull-down list of Ring Type.
You can only delete the custom ring tone by clicking Del when selecting the desired custom
The priority of ring tone for an incoming call on the phone is as follows:
Contact ring tone (refer to Adding Contacts) >Group ring tone (refer to Adding
Groups) >Account ring tone >Phone ring tone.
Both single custom ring tone file and total custom ring tone files must be within 100KB.
Uploading custom ring tones for your phone is configurable via web user interface only.
ring tone in the Ring Type field.
Note
Key Tone
If you enable key tone, the phone will produce a sound when you press the keypad.
To configure key tone via phone user interface:
1. Press Menu->Settings->Basic Settings->Sound->Key Tone.
2. Press or , or the Switch soft key to select Enabled or Disabled from the Key
Tone field.
Customizing Your Phone
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Key tone is configurable via web user interface at the path Features->Audio.
Contact Management
This section provides the operating instructions for managing contacts. Topics include:
Directory
Local Directory
Blacklist
Remote Phone Book
31
User Guide for the SIP-T19(P) E2 IP Phone
The list(s) to access for the Dir soft key is configurable via web user interface only.
LDAP is disabled by default. For more information, contact your system administrator.
Directory
Directory provides easy access to frequently used lists. The lists may contain Local Directory,
History, Remote Phone Book and LDAP. You can configure the list(s) to access for the Dir soft
key.
Note
To configure the list(s) to access for the Dir soft key via web user interface:
1. Click on Directory->Setting.
2. In the Directory block, select the desired list from the Disabled column and then
click .
The selected list appears in the Enabled column.
3. Repeat the step 2 to add more lists to the Enabled column.
4. To remove a list from the Enabled column, select the desired list and then click .
5. To adjust the display order of enabled lists, select the desired list and then click
or .
The LCD screen displays the list(s) in the adjusted order.
6. Click Confirm to accept the change.
Note
To view the directory list(s) via phone user interface:
1. Press the Dir soft key when the phone is idle.
32
The LCD screen displays the enabled list(s) in the directory.
Local directory can be backed up on the provisioning server. For more information, contact
your system administrator.
If the remote phone book and LDAP are not configured in advance, you cannot see remote
phone book and LDAP lists on the phone user interface. For more information on remote phone
book, refer to Remote Phone Book on page 43. For more information on LDAP, contact your
system administrator.
If there is only one list in the directory, press the Dir soft key to enter this list directly.
Note
Local Directory
Customizing Your Phone
The built-in phone directory can store the names and phone numbers of your contacts. You can
store up to 1000 contacts and 48 groups in your phone's local directory. You can add new
groups and contacts, edit, delete or search for a contact, or simply dial a contact number from
the local directory.
Note
Adding Groups
To add a group to the local directory:
1. Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Press the AddGr soft key.
3. Enter the desired group name in the Name field.
33
User Guide for the SIP-T19(P) E2 IP Phone
4. Press or , or Switch soft key to select the desired group ring tone from the Ring
field.
If Auto is selected, this group will use the ring tone according to the priority: Contact ring
tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone
(refer to Ring Tones). If a specific ring tone is selected, this group will use the ring tone
according to the priority: Contact ring tone (refer to Adding Contacts) >Group ring tone.
5. Press the Add soft key to accept the change or the Back soft key to cancel.
Editing Groups
To edit a group in the local directory:
1. Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired group.
3. Press the Option soft key, and then select Detail.
34
4. Press or to scroll through the group information and then edit.
5. Press the Save soft key to accept change or the Back soft key to cancel.
Deleting Groups
To delete a group from the local directory:
1. Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
Customizing Your Phone
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired group.
3. Press the Option soft key, and then select Delete.
The LCD screen prompts the following warning:
4. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.
You can also delete all groups by pressing the Option soft key and then select Delete All.
35
User Guide for the SIP-T19(P) E2 IP Phone
Adding Contacts
You can add contacts to the local directory in the following ways:
Manually
From call history
From a remote phone book
Adding Contacts Manually
To add a contact to the local directory manually:
1. Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired contact group and then press the Enter soft key.
If the contact you want to add doesn’t belong to any group, select All Contacts and then
press the Enter soft key.
3. Press the Add soft key.
4. Enter the name and the office, mobile or other numbers in the corresponding fields.
5. Press or , or the Switch soft key to select the desired ring tone from the Ring
field.
If Auto is selected, this contact will use the ring tone according to the priority: Group ring
tone (refer to Adding Groups) >Account ring tone (refer to Ring Tones) >Phone ring tone
(refer to Ring Tones).
6. Press or , or the Switch soft key to select the desired group from the Group
field.
36
Note
If the contact has existed in the directory, the LCD screen will prompt “Contact name existed!”.
Customizing Your Phone
7. Press the Add soft key to accept the change or the Back soft key to cancel.
Adding Contacts from Call History
To add a contact to the local directory from the call history:
1. Press the History soft key.
2. Press or to highlight the desired entry.
3. Press the Option soft key, and then select Add to Contact.
4. Press the OK soft key, and then edit the contact name.
5. Press the Save soft key to accept the change.
The entry is successfully saved to the local directory.
Adding Contacts from Remote Phone Book
To add a contact to the local directory from remote phone book:
1. Press Menu->Directory->Remote Phone Book.
If Remote Phone Book is added to the directory (refer to Directory on page 32), press
Dir->Remote Phone Book to enter the remote phone book.
2. Select the desired remote group and then press the Enter soft key.
3. Press or to highlight the desired entry.
4. Press the Option soft key, and then select Add to Contact.
5. Press the Save soft key to save the contact in the local directory.
If the contact has already existed in the local directory, the LCD screen will prompt
“Overwrite the original contact?”. Press the OK soft key to overwrite the original contact in
local directory or the Cancel soft key to cancel.
For more information on remote phone book operating, refer to Remote Phone Book on page
43.
Editing Contacts
To edit a contact in the local directory:
1. Press the Dir soft key.
37
User Guide for the SIP-T19(P) E2 IP Phone
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired contact group and then press the Enter soft key.
If the contact is not in any group, select All Contacts and then press the Enter soft key.
3. Press or to highlight the desired contact.
4. Press the Option soft key, and then select Detail.
5. Press or to highlight the contact information and then edit.
6. Press the Save soft key to accept change or the Back soft key to cancel.
Deleting Contacts
To delete a contact from the local directory:
1. Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
38
2. Select the desired contact group and then press the Enter soft key.
If the contact is not in any group, select All Contacts and then press the Enter soft key.
3. Press or to highlight the desired contact.
4. Press the Option soft key, and then select Delete.
The LCD screen prompts the following warning:
5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.
You can also delete all contacts by pressing the Option soft key, and then select Delete All.
Placing Calls to Contacts
To place a call to a contact from the local directory:
1. Press the Dir soft key.
Customizing Your Phone
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired contact group and then press the Enter soft key.
If the contact is not in any group, select All Contacts and then press the Enter soft key.
3. Press or to highlight the desired contact.
4. Do one of the following:
- If only one number of the contact is stored in the local directory, press the Send soft
key to dial out the number.
- If multiple numbers of the contact are stored in the local directory, press the Send soft
key to display a list of numbers.
Press or to highlight the desired number.
Press the Send soft key to dial out the number.
Searching for Contacts
To search for a contact in the local directory:
1. Press the Dir soft key.
39
User Guide for the SIP-T19(P) E2 IP Phone
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Press the Search soft key.
3. Enter a few continuous characters of the contact name or continuous numbers of the
contact number (office, mobile or other number) using the keypad.
The contacts whose name or phone number matches the characters entered will appear on
the LCD screen. You can dial from the result list.
Importing/Exporting Contact Lists
You can manage your phone’s local directory via phone user interface or web user interface. But
you can only import or export the contact list via web user interface.
To import an XML file of contact list via web user interface:
1. Click on Directory->Local Directory.
2. Click Browse to locate a contact list file (the file format must be *.xml) from your local
system.
40
Customizing Your Phone
3. Click Import XML to import the contact list.
The web user interface prompts “The original contact will be covered, continue?”.
4. Click OK to complete importing the contact list.
To import a CSV file of contact list via web user interface:
1. Click on Directory->Local Directory.
2. Click Browse to locate a contact list file (file format must be *.csv) from your local system.
3. (Optional.) Check the Show Title checkbox.
It will prevent importing the title of the contact information which is located in the first line
of the CSV file.
4. Click Import CSV to import the contact list.
5. (Optional.) Mark the On radio box in the Delete Old Contacts field.
It will delete all existing contacts while importing the contact list.
6. Select the contact information you want to import into the local directory from the
pull-down list of Index.
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User Guide for the SIP-T19(P) E2 IP Phone
Importing/exporting contact lists is available via web user interface only.
At least one item should be selected to be imported into the local directory.
7. Click Import to complete importing the contact list.
To export a contact list via web user interface:
1. Click on Directory->Local Directory.
2. Click Export XML (or Export CSV).
3. Click Save to save the contact list to your local system.
Note
Blacklist
The built-in phone directory can store names and phone numbers for a blacklist. You can store
up to 30 contacts, add, edit, delete or search for a contact in the blacklist directory, and even call
a contact from the blacklist directory. Incoming calls from blacklist directory contacts will be
rejected automatically.
To add a contact to the blacklist directory manually:
1. Press Menu->Directory->Blacklist.
2. Press the Add soft key.
3. Enter the name and the office, mobile or other numbers in the corresponding fields.
42
Customizing Your Phone
4. Press the Add soft key to accept the change or the Back soft key to cancel.
To add a contact to the blacklist directory from the local directory:
1. Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired contact group and then press the Enter soft key.
If the contact is not in any group, select All Contacts and then press the Enter soft key.
3. Press or to highlight the desired contact.
4. Press the Option soft key and then select Add to Blacklist.
The LCD screen prompts the following warning:
5. Press the OK soft key to accept the change.
For operating instructions on editing, deleting, placing calls to and/or searching for contacts in
the blacklist directory, refer to the operating instructions of Editing Contacts on page 37,
Deleting Contacts on page 38, Placing Calls to Contacts on page 39 and/or Searching for
Contacts on page 39.
Remote Phone Book
You can add new contacts to the local directory, search for a contact, or simply dial a contact
number from the remote phone book.
You can configure your new phone to access up to 5 remote phone books. For the access URL of
the remote phone book, contact your system administrator.
For operating instructions on placing calls to and/or searching for contacts in the remote phone
book, refer to the operating instructions of Placing Calls to Contacts on page 39 and/or
Searching for Contacts on page 39.
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User Guide for the SIP-T19(P) E2 IP Phone
An access URL for a remote phone book is configurable via web user interface only.
An access URL for a remote phone book is configurable via web user interface only.
The size of a remote phone book file should be less than 750k.
Configuring an Access URL
To configure an access URL for a remote phone book via web user interface:
1. Click on Directory->Remote Phone Book.
2. Enter the access URL in the Remote URL field.
3. Enter the name in the Display Name field.
4. Click Confirm to accept the change.
Note
Accessing the Remote Phone Book
To access your remote phone book via phone user interface:
1. Press Menu->Directory->Remote Phone Book.
If Remote Phone Book is added to the directory (refer to Directory on page 32), press
Dir->Remote Phone Book to enter the remote phone book.
2. Press or to select the desired remote group, and then press the Enter soft key.
The phone then connects to the remote phone book and proceeds to load it. The contacts
in the remote phone book are displayed on the LCD screen.
3. Press the Back soft key to back to the previous screen.
Note
44
Incoming/Outgoing Call Lookup
You can enable the phone to present the caller/callee identity stored in the remote phone book
when receiving/placing a call.
To configure incoming/outgoing call lookup and update time interval via web user
interface:
1. Click on Directory->Remote Phone Book.
2. Select Enabled from the pull-down list of Incoming/Outgoing Call Lookup.
3. Enter the desired refresh period in the Update Time Interval(Seconds) field.
The default value is 21600.
Customizing Your Phone
4. Click Confirm to accept the change.
Call History Management
The SIP-T19(P) E2 IP phone maintains call history lists of Placed Calls, Received Calls, Missed
Calls and Forwarded Calls. Each call history list supports up to 100 entries. You can view call
history, place a call, add a contact or delete an entry from the call history list.
History record feature is enabled by default. If you don’t want to save the call history, you can
disable the feature.
Viewing History Records
To view the call history:
1. Press the History soft key.
The LCD screen displays all call records.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3. Press or to select the desired entry.
4. Press the Option soft key, and then select Detail.
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User Guide for the SIP-T19(P) E2 IP Phone
The detailed information of the entry appears on the LCD screen.
Placing a Call from History Records
To place a call from the call history list:
1. Press the History soft key.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3. Press or to select the desired entry.
4. Press the Send soft key.
Adding a Contact to the Local Directory/Blacklist
To add a contact to the local directory (or blacklist directory) from the call history list:
1. Press the History soft key.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3. Press or to select the desired entry.
4. Press the Option soft key, and then select Add to Contact (or Add to Blacklist).
5. Enter the desired values in the corresponding fields.
6. Press the Save soft key.
For more information on local directory and/or blacklist, refer to Local Directory on page 33
and/or Blacklist on page 42.
Deleting History Records
To delete an entry from the call history list:
1. Press the History soft key.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
46
3. Press or to select the desired entry.
4. Press the Delete soft key.
To delete all entries from the call history list:
1. Press the History soft key.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3. Press the Option soft key, and then select Delete All.
4. Press the OK soft key.
LDAP is disabled by default. For more information, contact your system administrator.
The LCD screen prompts "Delete all the call records?".
5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.
Disabling History Record
To disable history record via phone user interface:
1. Press Menu->Features->History Setting.
2. Press or , or the Switch soft key to select Disabled from the History Record
field.
Customizing Your Phone
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Search Source List in Dialing
You can search for a contact from the desired lists when the phone is on the dialing screen. The
lists can be Local Directory, History, Remote Phone Book and LDAP.
Note
To configure search source list in dialing via web user interface:
1. Click on Directory->Setting.
2. In the Search Source List In Dialing block, select the desired list from the Disabled column
and then click .
The selected list appears in the Enabled column.
3. Repeat the step 2 to add more lists to the Enabled column.
4. To remove a list from the Enabled column, select the desired list and then click .
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User Guide for the SIP-T19(P) E2 IP Phone
Search source list in dialing is configurable via web user interface only.
5. To adjust the display order of search results, select the desired list and then click
or .
The LCD screen will display search results in the adjusted order.
Note
6. Click Confirm to accept the change.
To search for a contact in the enabled search source lists:
1. Pick up the handset or press the Speakerphone key.
2. Enter a few continuous characters of the entry’s name or continuous numbers of the entry’s
phone number (office, mobile or other number) using the keypad.
The entries in the enabled search source lists whose name or phone number matches the
characters entered will appear on the LCD screen. You can press or to scroll to
the desired entry, and then place a call to the entry.
48
System Customizations
Delete item will appear after you upload a custom logo, you can click Delete to delete the
custom logo.
The logo file format must be *.dob, contact your system administrator for more information.
A custom logo can be uploaded via web user interface only.
To use headset, make sure the headset mode is enabled. Contact your system administrator for
more information.
Logo Customization
You can upload your custom logo which will be shown on the idle screen.
To upload a custom logo via web user interface:
1. Click on Features->General Information.
2. Select Custom logo from the pull-down list of Use Logo.
3. Click Browse to locate the logo file from your local system.
Customizing Your Phone
4. Click Upload to upload the file.
Note
Headset Use
If you want to use a headset, physically connect your headset and activate the headset mode for
use. For more information on physically connecting a headset, refer to Phone Installation on
page 11.
Note
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User Guide for the SIP-T19(P) E2 IP Phone
Headset Mode Activation/Deactivation
To activate the headset mode:
1. Press on the phone.
The headset icon appears on the idle screen.
Press the Answer soft key to answer an incoming call. The call will be connected to your
headset automatically.
Enter the desired number and then press the Send soft key, the phone will then place a call
using the headset automatically. For more information on using the headset to place a call,
refer to Placing Calls on page 65.
To deactivate the headset mode:
1. Press again on the phone.
The headset icon disappears from the idle screen.
Headset Prior
You can use headset in priority when headset prior feature is enabled. This feature is especially
useful for permanent or full-time headset users.
To enable headset prior via web user interface:
1. Click on Features->General Information.
2. Select Enabled from the pull-down list of Headset Prior.
50
3. Click Confirm to accept the change.
To use headset prior feature, you should activate the headset mode in advance:
If headset prior is enabled, the headset mode will not be deactivated until you press the Headset
key again.
If headset prior is disabled, the headset mode can be deactivated by pressing the Speakerphone
key or the Headset key.
Headset prior is configurable via web user interface only.
Dual headset is configurable via web user interface only.
1. Physically connect the headset.
2. Press to activate the headset mode.
Note
Dual Headset
You can use two headsets when enabling dual headset. To use this feature, you must physically
connect headsets to the headset jack and handset jack respectively. Once the phone connects to
a call, the headset connected to the headset jack will have full-duplex capabilities, while the one
connected to the handset jack will only be able to listen.
Customizing Your Phone
To enable dual headset via web user interface:
1. Click on Features->General Information.
2. Select Enabled from the pull-down list of Dual Headset.
3. Click Confirm to accept the change.
Note
Programable Keys
You can customize the soft keys, navigation keys and function keys. The SIP-T19(P) E2 IP phone
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User Guide for the SIP-T19(P) E2 IP Phone
Navigation keys and function keys are configurable via web user interface only.
The Mute key cannot be customized when keep mute feature is enabled. For more information,
contact your system administrator.
supports 11 programable keys.
To customize soft keys via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin) ->Softkey Label.
2. Select the desired soft key, and then press the Enter soft key.
3. Select the desired key type from the Type field.
4. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
5. (Optional.) Enter the corresponding value in the Value field.
6. Press the Save soft key to accept the change or the Back soft key to cancel.
To customize the programable keys via web user interface:
1. Click on Dsskey->Programable Key.
2. Customize specific features for these keys.
3. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
Label is configurable only when customizing SoftKey (1-4).
4. Click Confirm to accept the change.
You can click Reset To Default to reset custom settings to defaults.
Note
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Customizing Your Phone
Common used programable key features are explained in the following subchapters in detail:
Speed Dial
Direct Pickup
Group Pickup
Prefix
Local Directory
Local Group
XML Directory
XML Group
XML Browser
LDAP
SMS
New SMS
Zero Touch
Phone Lock
Directory
For the features not listed above, refer to Basic Call Features on page 65 and Advanced Phone
Features on page 99. For more information, contact your system administrator.
Speed Dial
You can use this key feature to speed up dialing numbers frequently used or hard to
remember.
Dependencies:
Type (SpeedDial)
Value (the number you want to dial out)
Label (key label displayed on the LCD screen)
Usage: Press the Speed Dial key to dial out the number specified in the Value field.
Direct Pickup
You can use this key feature to answer someone else’s incoming call on the phone.
Dependencies:
Type (
Direct Pickup)
Value (the directed call pickup code followed by the specific phone number)
Label (key label displayed on the LCD screen)
Usage: Press the Direct Pickup key on your phone when the target phone number receives an
incoming call. The call is then answered on your phone.
Group Pickup
You can use this key feature to answer incoming calls in a group that is associated with their
own group.
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User Guide for the SIP-T19(P) E2 IP Phone
Dependencies:
Type (Group Pickup)
Value (the group call pickup code)
Label (key label displayed on the LCD screen)
Usage: Press the Group Pickup key on your phone when a phone number in the group receives
an incoming call. The call is answered on your phone.
Prefix
You can use this key feature to add a specified prefix number before the dialed number. You
can only configure the SoftKey (1-4) as a Prefix key.
Dependencies:
Type (Prefix)
Value (the prefix number)
Label (key label displayed on the LCD screen)
Usage: Press the Prefix key when the phone is idle, then the phone will enter into the dialing
screen and display the prefix number which you specified in the Value field. You can enter
remaining digits and then dial out.
Local Directory
You can use this key feature to access the local directory quickly. For more information, refer to
Local Directory on page 33.
Dependencies:
Type (Local Directory)
Label (key label displayed on the LCD screen)
Usage: Press the Local Directory key to access the local directory quickly.
Local Group
You can use this key feature to access the group in the local directory quickly. For more
information, refer to Local Directory on page 33.
Dependencies:
Type (Local Group)
Line (the contact group you want to access)
Label (key label displayed on the LCD screen)
Usage: Press the Local Group key to access the contact group specified in the Line field.
XML Directory
You can use this key feature to access the corporate directory quickly. For more information,
refer to Remote Phone Book on page 43.
Dependencies:
Type (XML Directory)
Label (key label displayed on the LCD screen)
54
Usage: Press the XML Directory key to access the corporate directory quickly.
XML Group
You can use this key feature to access the remote group in your remote phone book quickly.
Customizing Your Phone
LDAP is disabled by default. For more information, contact your system administrator.
You should configure remote phone book in advance. For more information, refer to Remote
Phone Book on page 43.
Dependencies:
Type (XML Group)
Line (the remote group you want to access if the remote phone book is
configured)
Label (key label displayed on the LCD screen)
Usage: Press the XML Group key to access the remote group specified in the Line field.
XML Browser
You can use this key feature to access an XML browser quickly. The XML browser allows you to
create custom services which meet your functional requirements on the server. You can
customize practical applications, such as weather report, stock information, Google search, etc.
Dependencies:
Type (XML Browser)
Value (the access URL for xml browser)
Label (key label displayed on the LCD screen)
Usage: Press the XML Browser key to access the XML browser specified in the Value field.
LDAP
You can use this key feature to quickly access a LDAP search screen.
Dependencies:
Type (Key Event)
Note
Key Type (LDAP)
Label (key label displayed on the LCD screen)
Usage:
1. Press the LDAP key to access the LDAP search screen.
2. Enter a few continuous characters of the contact name or continuous numbers of the
contact number using the keypad.
The contacts whose name or phone number matches the characters entered will appear on
the LCD screen.
SMS
You can use this key feature to quick access text message. For more information, refer to Short
Message Service (SMS) on page 120.
Dependencies:
Type (SMS)
Label (key label displayed on the LCD screen)
Usage: Press the SMS key when the phone is idle to access the text message.
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User Guide for the SIP-T19(P) E2 IP Phone
New SMS
You can use this key feature to quick access the new text message. For more information, refer
to Short Message Service (SMS) on page 120.
Dependencies:
Type (New SMS)
Label (key label displayed on the LCD screen)
Usage: Press the New SMS key when the phone is idle to access the New Message screen. You
can enter the text message and then send it.
Zero Touch
You can use this key feature to configure auto provision and network parameters quickly.
Dependencies:
Type (Zero Touch)
Label (key label displayed on the LCD screen)
Usage:
1. Press the Zero Touch key to access the zero touch screen.
2. Press the OK soft key in a few seconds.
3. Configure the network parameters in the corresponding fields.
4. Press the Next soft key.
5. Configure the auto provision parameters in the corresponding fields.
6. Press the OK soft key.
The phone will reboot to update configurations.
Phone Lock
You can use this key feature to immediately lock your phone instead of long pressing . For
more information, refer to Phone Lock on page 25.
Dependencies:
Type (Key Event)
Key Type (Phone Lock)
Label (key label displayed on the LCD screen)
Usage: When the phone lock feature is enabled, press the Phone Lock key to immediately lock
your phone instead of long pressing .
Directory
You can use this key feature to easily access frequently used lists. For more information, refer to
Directory on page 32.
Dependencies:
Type (Directory)
Label (key label displayed on the LCD screen)
Usage: Press the Directory key to immediately access frequently used lists.
56
Account Registration
You can only register one account on the SIP-T19(P) E2 IP phone.
To register an account via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts.
2. Press the Enter soft key.
3. Press or , or the Switch soft key to select Enabled from the Activation field.
4. Enter the desired value in Label, Display Name, Register Name, User Name, Password
and SIP Server1/2 field respectively. Contact your system administrator for more
information.
Customizing Your Phone
5. If you use the outbound proxy servers, do the following:
6. Press the Save soft key to accept the change or the Back soft key to cancel.
To disable an account via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts.
2. Press or , or the Switch soft key to select Disabled from the Activation field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Account registration is configurable via web user interface at the path Account->Register.
Dial Plan
Dial plan is a string of characters that governs the way your SIP-T19(P) E2 IP phone processes
the inputs received from your phone keypad.
1) Press or , or the Switch soft key to select Enabled from the Outbound
Status field.
2) Enter the desired value in the Outbound Proxy1/2 and Fallback Interval field
respectively. Contact your system administrator for more information.
The SIP-T19(P) E2 IP phone supports the following dial plan features:
Replace Rule
Dial Now
Area Code
Block Out
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User Guide for the SIP-T19(P) E2 IP Phone
.
The dot "." can be used as a placeholder or multiple placeholders for any
character. Example:
"12." would match "123", "1234", "12345", "12abc", etc.
x
An "x" can be used as a placeholder for any character. Example:
"12x" would match "121", "122", "123", "12a", etc.
-
Numeric ranges are allowed within the brackets: Digit “-” Digit. Example:
“[5-7]” would match the number”5”, ”6”or ”7”.
[]
The square brackets "[]" can be used as a placeholder for a single character
which matches any of a set of characters. Example:
"91[5-7]1234" would match "9151234", "9161234", "9171234".
()
The parentheses "( )" can be used to group together patterns, for instance, to
logically combine two or more patterns. Example:
"([1-9])([2-7])3" would match "923", "153", "773", etc.
$
The “$” should be followed by the sequence number of a parenthesis. The “$”
plus the sequence number means the whole character or characters placed in
the parenthesis. The number directs to the right parenthesis when there are
more than one. Example:
A replace rule configuration, Prefix: "001(xxx)45(xx)", Replace: "9001$145$2".
When you dial out "0012354599" on your phone, the IP phone will replace the
number with "90012354599". “$1” means 3 digits in the first parenthesis, that
is, “235”. “$2” means 2 digits in the second parenthesis, that is, “99”.
The IP phone supports a new dial plan mechanism – digit map. Digit maps are defined by a single
string or a list of strings. If a number you dial matches any string of a digit map, the call is
automatically placed.
Note that if digit map feature is enabled, the old dial plan rules (described in this chapter) will be
ignored. For more information, contact your system administrator.
The basic expression syntax you need to know:
Note
Replace Rule
You can configure one or more replace rules (up to 100) to remove the specified string and
replace it with another string. You can configure a pattern with wildcards (refer to the expression
syntax in the table above), so that any string that matches the pattern will be replaced. This
feature is convenient for you to dial out a long number. For example, a replace rule is configured
as “Prefix: 1” and “Replace: 1234”. When trying to dial out the number “1234”, you just need to
enter “1” on the phone and then press the Send soft key.
To add a replace rule via web user interface:
1. Click on Settings->Dial Plan->Replace Rule.
58
2. Enter the string (e.g., 1) in the Prefix field.
3. Enter the string (e.g., 1234) in the Replace field.
Replace rule is configurable via web user interface only.
4. Click Add to add the replace rule.
Customizing Your Phone
To edit a replace rule via web user interface:
1. Click on Settings->Dial Plan->Replace Rule.
2. Select the desired replace rule by checking the check box.
3. Edit the values in the Prefix and Replace fields.
4. Click Edit to accept the change.
To delete one or more replace rules via web user interface:
1. Click on Settings->Dial Plan->Replace Rule.
2. Select one or more replace rules by checking the check box(es).
3. Click Del to delete the replace rule(s).
Note
Dial Now
When you enter the number “1” using the keypad and then press the Send soft key, the
phone will dial out “1234” instead.
You can configure one or more dial now rules (up to 100) on your phone. When the dialed
number matches the dial now string, the number will be dialed out automatically. For example, a
dial now rule is configured as "1xx", any entered three-digit string beginning with 1 will then be
dialed out automatically on the phone.
To add a dial now rule via web user interface:
1. Click on Settings->Dial Plan->Dial Now.
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User Guide for the SIP-T19(P) E2 IP Phone
You can also edit or delete the dial now rule, refer to Replace Rule on page 58 for more
information.
Dial now rule is configurable via web user interface only.
2. Enter the desired value (e.g., 1xx) in the Rule field.
3. Click Add to add the dial now rule.
When you enter the number “123” using the keypad, the phone will dial out “123”
automatically without pressing any key.
Note
Time Out for Dial Now Rule
You can configure the delay time for dial now rules. That is, you can configure your phone to
automatically dial out the phone number which matches a dial now rule, after the designated
delay time.
To configure the time out for dial now rule via web user interface:
1. Click on Features->General Information.
2. Enter the time between 0 and 14 (seconds) in the Time Out for Dial Now Rule field.
60
The default value is “1”.
Time out for dial now rule is configurable via web user interface only.
Customizing Your Phone
3. Click Confirm to accept the change.
Note
Area Code
Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical
areas in a country. This feature is necessary when dialing a phone number outside the code area.
For example, an area code is configured as "Code: 0592, Min Length: 1, Max Length: 15". When
you dial out the number "56789" (the length of the number is between 1 and 15), the phone will
add the area code and dial out the number "059256789". You can only configure one area code
rule on your phone.
To configure the area code via web user interface:
1. Click on Settings->Dial Plan->Area Code.
2. Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields.
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User Guide for the SIP-T19(P) E2 IP Phone
The default value of minimum and maximum length is 1 and 15 respectively.
Area code is configurable via web user interface only.
Block out number is configurable via web user interface only.
3. Click Confirm to accept the change.
Note
Block Out
You can block some specific numbers (up to 10) from being dialed on your phone. When you
dial a block out number on your phone, the dialing will fail and the LCD screen will prompt
"Forbidden Number".
To add a block out number via web user interface:
1. Click on Settings->Dial Plan->Block Out.
2. Enter the desired value in the BlockOut NumberX field.
3. Click Confirm to add the block out number.
Note
Emergency Number
Public telephone networks in countries around the world have a single emergency telephone
number (emergency services number), that allows a caller to contact local emergency services
for assistance when necessary. The emergency telephone number may differ from country to
country. It is typically a three-digit number so that it can be easily remembered and dialed
quickly. Some countries have a different emergency number for each of the different emergency
services.
62
Note
Contact your local phone service provider for available emergency numbers in your area.
The IP phone also supports the emergency dialplan, which allows users to make emergency calls
if the phone is locked or unregistered. For more information, contact your system administrator.
Emergency number is configurable via web user interface only.
Customizing Your Phone
You can specify the emergency telephone numbers on the IP phone for contacting the
emergency services in an emergency situation. You can dial these numbers when the phone is
locked. For more information on phone lock, refer to Phone Lock on page 25.
To specify emergency numbers via web user interface:
1. Click on Features->Phone Lock.
2. Enter the emergency number in the Emergency field.
For multiple emergency numbers, enter a comma between every two emergency numbers.
The default emergency numbers are 112, 911 and 110.
3. Click Confirm to accept the change.
Note
Live Dialpad
You can enable live dialpad feature on the SIP-T19(P) E2 IP phone, which enables the IP phone
to automatically dial out a phone number without pressing the send key. You can also configure
a delay, and then the phone will dial out the phone number automatically after the designated
period of time.
To enable live dialpad via web user interface:
1. Click on Settings->Preference.
2. Select Enabled from the pull-down list of Live Dialpad.
3. Enter the desired delay time in the Inter Digit Time(1~14s) field.
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User Guide for the SIP-T19(P) E2 IP Phone
Live dialpad is configurable via web user interface only.
The default delay time is 4 seconds.
4. Click Confirm to accept the change.
Note
Hotline
You can dial a hotline number immediately upon lifting the handset or pressing the
Speakerphone key. You can also configure a delay, and then the phone will dial out the hotline
number automatically after the designated period of time.
To configure the hot line number via phone user interface:
1. Press Menu->Features->Hot Line.
2. Enter the desired number in the Hotline Number field.
3. Enter the delay time in the Hotline Delay field.
The valid values range from 0 to 10 (seconds) and the default value is “4”.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
Hotline is configurable via web user interface at the path Features->General Information.
64
Basic Call Features
The SIP-T19(P) E2 IP phone is designed to be easily used like a regular phone on a public
switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone
else, or conduct a conference call.
This chapter provides basic operating instructions for the SIP-T19(P) E2 IP phone. Topics include:
Placing Calls
Answering Calls
Ending Calls
Redialing Numbers
Recent Call In Dialing
Auto Answer
Basic Call Features
Auto Redial
Call Completion
ReCall
Call Mute
Call Hold/Resume
Do Not Disturb (DND)
Call Forward
Call Transfer
Call Waiting
Conference
Call Park/Retrieve
Call Pickup
Anonymous Call
Anonymous Call Rejection
If you require additional information or assistance with your new phone, contact your system
administrator.
Placing Calls
You can place a call in one of three ways using your SIP-T19(P) E2 IP phone:
Using the handset
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User Guide for the SIP-T19(P) E2 IP Phone
You can also dial using the SIP URI or IP address. To obtain the IP address of a phone, press the
key when the phone is idle. The maximum SIP URI or IP address length is 32 characters. For
example, SIP URI: 2210@sip.com, IP: 192.168.1.15 (192*168*1*15).
Your phone may not support direct IP dialing. Contact your system administrator for more
information.
Using the speakerphone
Using the headset
You can also dial the number first, and then choose the way you want to speak to the other
party.
You can also search and dial a contact from call history, local directory or remote phone book.
For more information, refer to Contact Management on page 31 and Call History Management
on page 45.
During a call, you can alternate between Speakerphone, Headset and Handset modes by
pressing the Speakerphone key, the Headset key, or by picking up the handset.
The call duration of the active call and far-site’s information (name or phone number) are visible
on the LCD screen. In the figure below, the call to “Tom” (the phone number: 1002) has lasted 34
seconds.
Note
To place a call using the handset:
1. Pick up the handset.
2. Enter the desired number using the keypad.
3. Press , , or the Send soft key.
The # key is configured as a send key by default. You can also set the * key as the send key, or
set neither. For more information, refer to Key As Send on page 25.
To place a call using the hands-free (speakerphone) mode:
Do one of the following:
- With the handset on-hook, press to obtain a dial tone.
Enter the desired number using the keypad.
Press , , or the Send soft key.
- With the handset on-hook, enter the desired number using the keypad.
Press , , , or the Send soft key.
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Note
To permanently use the headset mode, refer to Headset Prior on page 50.
You can reject incoming calls by pressing the Reject soft key. You can also activate Do Not
Disturb mode to ignore all incoming calls without ring on your phone. For more information,
refer to Do Not Disturb (DND) on page 76.
You can forward incoming calls to someone else by pressing the FWD soft key. For more
information, refer to Call Forward on page 78.
If you want to place more than 2 calls at one time, the IP phone LCD screen will prompt “Sorry,
you can only make two calls!”.
Basic Call Features
To place a call using the headset:
1. With the optional headset connected, press to activate the headset mode.
2. Enter the desired number using the keypad.
3. Press , , or the Send soft key.
The SIP-T19(P) E2 IP phone can handle multiple calls at a time. However, only one active call (the
call that has audio associated with it) can be in progress at any time, other calls are placed on
hold. The SIP-T19(P) E2 IP phone can handle a maximum of 2 calls at one time.
To place multiple calls:
You can have more than one call on your SIP-T19(P) E2 IP phone. To place a new call during an
active call:
1. Press the Hold soft key to place the original call on hold.
2. Press the NewCall soft key.
3. Enter the desired number using the keypad.
4. Press , , or the Send soft key.
You can press or to switch between the calls, and then press the Resume soft key to
retrieve the desired call.
Note
Answering Calls
When you are not in another call, you can answer a call in one of three ways:
Using the handset
Using the speakerphone
Using the headset
Note
Answering When Not in Another Call
Call duration and destination will always appear on the LCD screen for the active call.
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User Guide for the SIP-T19(P) E2 IP Phone
To answer a call using the handset:
1. Pick up the handset.
To answer a call using the hands-free (speakerphone) mode:
Do one of the following:
- Press .
- With the handset on-hook and the headset mode deactivated, press the Answer soft key.
To answer a call using the headset:
Do one of the following:
- Press .
- With the headset mode activated, press the Answer soft key.
Answering When in Another Call
If you have an active call, and an incoming call arrives on the phone, do one of the following:
- Press the Answer soft key.
The incoming call is answered and the original call is placed on hold.
- Press to access the new call.
Press or the Answer soft key.
The incoming call is answered and the original call is placed on hold.
Ending Calls
To end a call:
Do one of the following:
- If you are using the handset, press the EndCall soft key or hang up the handset.
- If you are using the headset, press the EndCall soft key.
- If you are using the speakerphone, press or the EndCall soft key.
Redialing Numbers
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To redial the last dialed number from your phone:
1. Press twice.
A call to your last dialed number is attempted.
To redial a previously dialed number from your phone:
1. Press when the phone is idle.
2. Press or to select the desired entry from the placed calls list, and then press
Recent call in dialing is configurable via web user interface only.
or the Send soft key.
Recent Call In Dialing
To view the placed calls list when the phone is on the dialing screen, you should enable recent
call in dialing in advance.
To enable recent call in dialing via web user interface:
1. Click on Directory->Setting.
2. Select Enabled from the pull-down list of Recent Call In Dialing.
Basic Call Features
Note
3. Click Confirm to accept the change.
To view placed calls list when the phone is on the dialing screen:
1. Pick up the handset or press the Speakerphone key.
The LCD screen displays the placed calls list.
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User Guide for the SIP-T19(P) E2 IP Phone
Auto answer only takes effect when there is no other call in progress on the phone. If there is a
call in progress, the second incoming call cannot be automatically answered after ending the
current call by default. If you want to make the phone automatically answer the incoming call
after ending all calls, contact your system administrator for more information.
You can also enter a few continuous characters of the contact name or continuous numbers
of the contact number (office, mobile or other number) to search from placed calls list.
Auto Answer
You can use auto answer feature to automatically answer an incoming call.
You can choose to mute the local microphone when an incoming call is answered automatically.
For more information, refer to Keep Mute on page 74.
To configure auto answer via phone user interface:
1. Press Menu->Features->Auto Answer.
2. Press to select the Status, and the press or , or the Switch soft key to select
Enabled from the Status field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
The icon appears on the LCD screen.
Auto answer is configurable via web user interface at the path Account->Basic.
Note
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Auto Redial
You can enable auto redial to automatically redial a phone number when the called party is busy.
You can also configure the number of auto redial attempts and the time to wait between redial
attempts.
To configure auto redial via phone user interface:
1. Press Menu->Features->Auto Redial.
2. Press or , or the Switch soft key to select Enabled from the Auto Redial field.
Basic Call Features
3. Enter the desired time (in seconds) in the Redial Interval field.
The default value is “10”.
4. Enter the desired number of redial attempts in the Redial Times field.
The default value is “10”.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
Auto redial is configurable via web user interface at the path Features->General Information.
To use auto redial:
When the called party is busy, the following prompt will appear on the LCD screen of the phone:
1. Press the OK soft key to activate auto redial. The following prompt will appear on the LCD
screen of the phone:
2. Wait for the designated period of time or press the OK soft key to redial the phone
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User Guide for the SIP-T19(P) E2 IP Phone
number.
The phone will retry as many times as configured until the called party is idle.
Call Completion
You can use call completion to notify the caller who failed to reach a desired party when the
party becomes available to receive a call.
To configure call completion via phone user interface:
1. Press Menu->Features->Call Completion.
2. Press or , or the Switch soft key to select Enabled from the Call Completion
field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Call completion is configurable via web user interface at the path Features->General
Information.
To use call completion:
When the called party is busy, the following prompt will appear on the LCD screen of the phone:
1. Press the OK soft key, the phone returns to the idle screen and call completion is activated.
When the called party becomes idle, the following prompt will appear on the LCD screen of the
phone:
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1. Press the OK soft key to redial the number.
Call completion is not available on all servers. For more information, contact your system
administrator.
A recall key is configurable via web user interface only.
Note
ReCall
You can press a recall key to place a call back to the last incoming call.
To configure a recall key via web user interface:
1. Click on Dsskey->Programable Key.
2. Select the desired programable key.
3. Select ReCall from the pull-down list of Type.
4. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
Basic Call Features
Label is configurable only when customizing SoftKey (1-4).
5. Click Confirm to accept the change.
Note
Call Mute
You can mute the microphone of the active audio device during an active call so that the other
party cannot hear you. You can also mute the microphone while dialing so that the other party
cannot hear you when the call is set up. It helps prevent the other party from hearing the
informal discussion when auto answer is enabled on his/her phone.
Call mute applies to all modes (Handset, Headset and Speakerphone).
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User Guide for the SIP-T19(P) E2 IP Phone
Keep Mute
Normally, the mute feature is deactivated when the active call ends. Keep mute feature enables
you to make the mute state of your phone persist across calls. This feature should be
pre-configured by your system administrator. When keep mute is enabled and you press the
MUTE key, the phone stays in the mute state until you un-mute the microphone or until the
phone restarts. It helps prevent the other party from hearing the noise coming from your room
when auto answer is enabled on your phone. When you mute the phone in an idle state or any
other states, the mute key LED illuminates solid red and the icon appears on the status bar.
Muting a Call
To mute a call:
1. Press during an active call.
The LCD screen indicates that the call is now muted.
To un-mute a call:
1. Press again to un-mute the call.
Muting While Dialing
To mute the microphone while dialing:
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1. Press on the pre-dialing, dialing or calling screen.
The call is muted automatically when setting up successfully.
You can also mute the microphone when the IP phone is ringing.
The phone will beep softly every 30 seconds to remind you that you still have a call on hold. The
phone ignores engaged audio device (handset or headset) and switches to Speakerphone to play
the hold tone by default.
To un-mute the microphone while dialing:
1. Press again to un-mute the call.
Note
Call Hold/Resume
You can place an active call on hold. Only one active call can be in progress at any time. Other
calls can be made and received while placing the original call on hold. When you place a call on
hold, your IP PBX may play music to the other party while waiting.
Basic Call Features
Note
To place a call on hold:
1. Press the Hold soft key during a call.
The LCD screen indicates that the call is on hold.
To resume a held call:
1. Press the Resume soft key.
Multiple Calls on Hold:
If multiple calls are placed on hold:
1. Press or to switch between the calls, and then press the Resume soft key to
retrieve the desired call.
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The prompt message will display only if Missed Call Log is enabled. Missed call log is
configurable via web user interface at the path Account->Basic.
You cannot activate or deactivate DND when DND feature is disabled. Contact your system
administrator for more information.
If more than one call is placed on hold, a numbered prompt appears on the LCD screen, for
example “1/2”, indicating that this is the first call out of two calls.
Do Not Disturb (DND)
You can use DND to reject incoming calls automatically on the phone. The prompt message "n
New Missed Call(s)" ("n" indicates the number of missed calls, e.g., 1 New Missed Call(s)) will
appear on the LCD screen, and callers will receive a busy message. All calls you receive while
DND is activated are logged to your missed calls list.
Note
When DND feature is activated, the IP phone supports displaying a large DND icon on the idle
screen. For more information, contact your system administrator.
To activate DND via phone user interface:
Do one of the following:
- Press the DND soft key when the phone is idle if DND on code and off code are not
needed on the server.
- Press Menu->Features->DND.
Press or , or the Switch soft key to select Enabled from the DND Status field.
(Optional.) Enter the DND on code or off code respectively in the On Code or Off Code
field.
If the on code or off code is configured, the IP phone will send the corresponding code to
activate or deactivate DND on the server. It is not available on all servers.
Press the Save soft key to accept the change.
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Note
When DND and busy forward are activated at the same time, calls will be sent to the configured
destination number. For more information on busy forward, refer to Call Forward on page 78.
Basic Call Features
The icon will appear on the status bar.
You can receive incoming calls from authorized numbers when DND is activated.
To configure the DND authorized numbers via web user interface:
1. Click on Features->Forward&DND.
2. Select Enabled from the pull-down list of DND Emergency.
3. Enter the numbers in the DND Authorized Numbers field.
For multiple numbers, enter a comma between every two numbers.
4. Click Confirm to accept the change.
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User Guide for the SIP-T19(P) E2 IP Phone
DND authorized number is configurable via web user interface only.
When the phone misses a call, a prompt window will pop up by default. If you want to disable the
feature, contact your system administrator for more information.
When the phone forwards a call, a prompt window will pop up by default. If you want to disable
the feature, contact your system administrator for more information.
You cannot activate or deactivate call forward when call forward feature is disabled. Contact your
system administrator for more information.
When DND is activated on the phone, the phone can still receive incoming calls from the
numbers specified in the DND Authorized Numbers field.
Note
To deactivate DND via phone user interface:
1. Press the DND soft key when the phone is idle.
Call Forward
You can configure your phone to forward incoming calls to another party (static forwarding).
You can also forward calls while your phone is ringing (dynamic forwarding).
Note
Static Forwarding
Three types of static forwarding:
Always Forward: Incoming calls are immediately forwarded.
Busy Forward: Incoming calls are immediately forwarded if the phone is busy.
No Answer Forward: Incoming calls are forwarded if not answered after a period of time.
To activate call forward via phone user interface:
1. Press Menu->Features->Call Forward.
2. Press or to select the desired forwarding type, and then press the Enter soft key.
3. Depending on your selection:
a) If you select Always Forward:
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Basic Call Features
1) Press or , or the Switch soft key to select Enabled from the Always
Forward field.
2) Enter the destination number you want to forward all incoming calls to in the
Forward to field.
3) (Optional.) Enter the always forward on code or off code respectively in the On
Code or Off Code field.
b) If you select Busy Forward:
1) Press or , or the Switch soft key to select Enabled from the Busy
Forward field.
2) Enter the destination number you want to forward incoming calls to when the
phone is busy in the Forward to field.
3) (Optional.) Enter the busy forward on code or off code respectively in the On
Code or Off Code field.
c) If you select No Answer Forward:
1) Press or , or the Switch soft key to select Enabled from the No
Answer Forward field.
2) Enter the destination number you want to forward unanswered incoming calls
to in the Forward to field.
3) Press or , or the Switch soft key to select the ring time to wait before
forwarding from the After Ring Time field.
The default ring time is 12 seconds.
4) (Optional.) Enter the no answer forward on code or off code respectively in the
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User Guide for the SIP-T19(P) E2 IP Phone
You can also enter the SIP URI or IP address in the Forward to field. For more information on
using the SIP URI or IP address, refer to Placing Calls on page 65.
Call forward is local to the phone, and may be overridden by the server settings. Call forward on
code or off code may be different between servers. For more information, contact your system
administrator.
On Code or Off Code field.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
The icon on the status bar indicates that the call forward is activated.
If the forward on code or off code is configured, the IP phone sends the corresponding code to
the server when a certain action takes place. For example, if you set the Always Forward on code
to be *71 (may vary on different servers), and the target number to be 1234. When you activate
Always Forward on the IP phone, the IP phone sends *711234 to the server, and then the server
will activate Always Forward feature on the server side, hence being able to get the right status
of the extension.
Call forward is configurable via web user interface at the path Features->Forward&DND.
Note
To configure the forward authorized numbers via web user interface:
1. Click on Features->Forward&DND.
2. Select Enabled from the pull-down list of Forward Emergency.
3. Enter the numbers in the Forward Authorized Numbers field.
For multiple numbers, enter a comma between every two numbers.
4. Click Confirm to accept the change.
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When call forward is activated on the phone, the phone cannot forward incoming calls
Forward authorized number is configurable via web user interface only.
from the numbers specified in the Forward Authorized Numbers field.
Note
To deactivate call forward via phone user interface:
Do one of the following:
- Press when the phone is idle.
- Press Menu->Features->Call Forward.
Press or to select the desired forwarding type and then press the Enter soft key.
Press or , or the Switch soft key to select Disabled to deactivate the call forward.
Press the Save soft key to accept the change.
Dynamic Forwarding
Basic Call Features
You can manually forward a call to another number while your phone rings.
To forward an incoming call to another party:
1. When the phone is ringing, press the FWD soft key.
2. Enter the number you want to forward the incoming call to.
3. Press , , or the Send soft key.
The LCD screen prompts a call forward message.
Call Transfer
You can transfer a call to another party during a call in one of three ways:
Blind Transfer: Transfer a call directly to another party without consulting.
Semi-Attended Transfer: Transfer a call when the target phone is ringing.
Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.
Allow Trans Exist Call
You can also transfer a call to another existing call during multiple calls.
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User Guide for the SIP-T19(P) E2 IP Phone
To enable allow trans exist call via web user interface:
1. Click on Features->General Information.
2. Select Enabled from the pull-down list of Allow Trans Exist Call.
3. Click Confirm to accept the change.
Blind Transfer
To perform a blind transfer during a call:
1. Press or the Tran soft key during a call.
2. You can do one of the following:
- Enter the number you want to transfer the call to.
Press or the Tran soft key to complete the transfer.
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If you are using a handset, the transfer can be completed by hanging up the handset.
- Press the Dir soft key, and then select Local Directory. Select the desired group and
search for the contact (Directory should be configured in advance. Refer to Directory
on page 32 for more information).
Press , or the Send soft key to complete the transfer.
Basic Call Features
- Press the Dir soft key, and then select History. Select the desired list and then press
or to select the entry (Directory should be configured in advance. Refer to
Directory on page 32 for more information).
Press , or the Send soft key to complete the transfer.
- Press the Dir soft key, and then select Remote Phone Book. Select the desired group
and search for the contact (Directory should be configured in advance. Refer to
Directory on page 32 and Remote Phone Book on page 43 for more information).
Press , or the Send soft key to complete the transfer.
You can also perform a blind transfer to another existing call when there are multiple calls.
Before performing a blind transfer to another existing call, make sure that the Allow Trans Exist
Call is enabled. For more information, refer to Allow Trans Exist Call on page 81.
To perform a blind transfer during multiple calls:
1. Press or the Tran soft key during a call.
2. You can do one of the following:
- Press or to select the desired hold call you want to transfer the call to.
- Select NewCall, and then enter the number you want to transfer the call to.
Enter the number you want to transfer the call to.
Press or the Tran soft key to complete the transfer.
If you are using a handset, the transfer can be completed by hanging up the
handset.
Press the Dir soft key, and then select Local Directory. Select the desired group
and search for the contact (Directory should be configured in advance. Refer to
Directory on page 32 for more information).
Press , or the Send soft key to complete the transfer.
Press the Dir soft key, and then select History. Select the desired list and then
press or to select the entry (Directory should be configured in
advance. Refer to Directory on page 32 for more information).
Press , or the Send soft key to complete the transfer.
Press the Dir soft key, and then select Remote Phone Book. Select the desired
group and search for the contact (Directory should be configured in advance.
Refer to Directory on page 32 and Remote Phone Book on page 43 for more
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User Guide for the SIP-T19(P) E2 IP Phone
information).
Press , or the Send soft key to complete the transfer.
3. Press or the Tran soft key to complete call transfer.
Then the call is connected to the number to which you are transferring.
Semi-attended Transfer
To perform a semi-attended transfer:
1. Press or the Tran soft key during a call.
2. Do one of the following:
- Enter the number you want to transfer the call to.
Press or to dial out.
- Press the Dir soft key, and then select Local Directory. Select the desired group and
search for the contact (Directory should be configured in advance. Refer to Directory
on page 32 for more information).
Press , or the Send soft key to dial out.
- Press the Dir soft key, and then select History. Select the desired list and then press
or to select the entry (Directory should be configured in advance. Refer to
Directory on page 32 for more information).
Press , or the Send soft key to dial out.
- Press the Dir soft key, and then select Remote Phone Book. Select the desired group
and search for the contact (Directory should be configured in advance. Refer to
Directory on page 32 and Remote Phone Book on page 43 for more information).
Press , or the Send soft key to dial out.
- If there are multiple calls, you can select the NewCall and repeat steps mentioned
above to complete transfer.
3. Press or the Tran soft key to complete the transfer when receiving ringback.
If you are using a handset, the transfer can be completed by hanging up the handset.
Attended Transfer
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To perform an attended transfer:
1. Press or the Tran soft key during a call.
2. Do one of the following:
- Enter the number you want to transfer the call to.
Press or to dial out.
Basic Call Features
- Press the Dir soft key, and then select Local Directory. Select the desired group and
search for the contact (Directory should be configured in advance. Refer to Directory
on page 32 for more information).
Press , or the Send soft key to dial out.
- Press the Dir soft key, and then select History. Select the desired list and then press
or to select the entry (Directory should be configured in advance. Refer to
Directory on page 32 for more information).
Press , or the Send soft key to dial out.
- Press the Dir soft key, and then select Remote Phone Book. Select the desired group
and search for the contact (Directory should be configured in advance. Refer to
Directory on page 32 and Remote Phone Book on page 43 for more information).
Press , or the Send soft key to dial out.
- If there are multiple calls, you can select the NewCall and repeat steps mentioned
above to complete transfer.
3. After the party answers the call, press or the Tran soft key to complete the transfer.
If you are using a handset, the transfer can be completed by hanging up the handset.
You can cancel the transfer before the call is connected by pressing the Cancel soft key.
Call Waiting
You can enable or disable call waiting on the phone. If call waiting is enabled, you can receive
another call while there is already an active call on the phone. Otherwise, another incoming call
is automatically rejected by the phone with a busy message when there is an active call on the
phone. You can also enable or disable the phone to play a warning tone when receiving another
call.
To configure call waiting via phone user interface:
1. Press Menu->Features->Call Waiting.
2. Press or , or the Switch soft key to select Enabled from the Call Waiting field.
3. Press or , or the Switch soft key to select Enabled from the Play Tone field.
4. (Optional.) Enter the call waiting on code or off code respectively in the On Code or Off
Code field.
If on code or off code is configured, the IP phone will send the corresponding code to
activate or deactivate call waiting on the server. It is not available on all servers.
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User Guide for the SIP-T19(P) E2 IP Phone
Network conference is not available on all servers. For more information, contact your system
administrator.
To set up a local conference call, make sure local conference feature is enabled. For more
information, contact your system administrator.
If on code or off code is not configured, the call waiting may not take effect. It depends on your
server. Contact your server administrator for more information.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
Call waiting is configurable via web user interface at the path Features->General Information.
Note
Conference
You can create a conference with other two parties using the phone’s local conference. You can
create a conference between an active call and a call on hold by pressing the Conf soft key. The
SIP-T19(P) E2 IP phone also supports network conference.
Note
Local Conference
The SIP-T19(P) E2 IP phone supports up to 3 parties (including yourself) in a conference call. This
is the default method of conference called Local Conference.
Note
To set up a local conference call:
1. Place a call to the first party.
2. When the first party answers the call, press the NewCall soft key to place a new call.
The active call is placed on hold.
3. Enter the number of the second party and then press , , or the Send soft key.
4. When the second party answers the call, press the Conf soft key again to join all parties in
the conference.
You can press or to see all parties in the conference.
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Basic Call Features
During the conference call, you can do the following actions:
- Press the Hold soft key to place the conference on hold.
- Press the Split soft key to split the conference call into two individual calls on hold.
- Press the Manage soft key, and then press or to select the desired party:
Press the FarMute soft key to mute the party. The muted party can hear everyone, but
no one can hear the muted party.
Press the Remove soft key to remove the party from the conference call.
Press the NewCall soft key to place a new call.
Press the Back soft key to return to the previous screen.
- Press to mute the conference call, all other participants can hear each other, but they
cannot hear you.
- Press the EndCall soft key to drop the conference call.
Network Conference
You can use network conference feature on the SIP-T19(P) E2 IP phone to conduct a conference
with multiple participants.
This feature allows you to perform the following:
Join two calls together into a conference call.
Invite another party into an active conference call.
To use this feature, contact your system administrator for the network conference URI in
advance.
To configure network conference via web user interface:
1. Click on Account->Advanced.
2. Select Network Conference from the pull-down list of Conference Type.
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User Guide for the SIP-T19(P) E2 IP Phone
3. Enter the conference URI (e.g., conference@example.com) in the Conference URI field.
4. Click Confirm to accept the change.
To set up a network conference call:
1. Place a call to the first party.
2. Press the NewCall soft key to place a new call.
The active call is placed on hold.
3. Enter the number of the second party and then press , , or the Send soft key.
4. When the second party answers the call, press the Conf soft key to add the second party to
the conference.
5. Press the NewCall soft key to place a new call.
6. The conference is placed on hold.
7. Enter the number of the new party and then press , , or the Send soft key.
8. When the new party answers the call, press the Conf soft key to add the new party to the
conference.
9. Repeat steps 5 to 7 until you have added all intended parties.
The procedures to set up a network conference call on specific servers may be different from
introduced above. Contact your system administrator for more information.
Call Park/Retrieve
You can use call park feature to place a call on hold, and then retrieve the call from another
phone in the system (for example, a phone in another office or conference room). You can park
an active call by pressing the Park soft key on the phone. If the call is parked successfully, there
is a voice prompt confirming that the call was parked. You can retrieve the parked call by
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