Yealink SIP-T19 User Manual
i
Cop yright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express written
permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes
translating into another language or format.
When this publication is made available on media, Yealink Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private
use but not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
ii
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to DocsFeedback@yealink.com.
iii
Yealink SIP-T19P/SIP-T19 IP phone firmware contains third-party software under the GNU General Public
License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact
terms and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
iv
About This Guide
Shared Line, Network Directory, Network Call Log, Call Park and Automatic Call
Distribution features are disabled for IP phones in neutral firmware, which are designed
for BroadWorks environment. Please contact your system administrator for more
information.
Thank you for choosing the SIP-T19P/SIP-T19 IP phone, exquisitely designed to provide
business telephony features, such as Call Hold, Call Transfer, Multicast Paging and
Conference over an IP network. The difference between the SIP-T19P and SIP-T19 IP
phone is that the former supports PoE, while the latter does not.
This guide provides everything you need to quickly use your new phone. First, verify
with your system administrator that the IP network is ready for phone configuration. Also
be sure to read the Packaging Contents and Regulatory Notices sections in this guide
before you set up and use the SIP-T19P/SIP-T19 IP phone.
If this is your first time using the SIP-T19P/SIP-T19 IP phone, we recommend that you first
refer to the
Quick Installation Guide
and
Quick Reference Guide
, available online:
http://www.yealink.com/SupportDownloadfiles_detail.aspx?CateId=334&flag=142 .
Note
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
This section describes the changes to this guide for each release and guide version.
Major updates have occurred to the following section:
Packaging Contents on page 9
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User Guide for the SIP-T19P/SIP-T19 IP Phone
Major updates have occurred to the following sections:
Packaging Contents on page 9
Phone Installation on page 11
Major updates have occurred to the following sections:
LED Instructions on page 4
Anonymous Call on page 84
Documentations of the SIP-T19 IP phone have also been added.
The following sections are new:
LED Instructions on page 4
Major updates have occurred to the following sections:
Anonymous Call on page 84
Troubleshooting on page 101
vi
Table of Contents
About This Guide ................................................................ v
In This Guide ................................................................................................................ v
Summary of Changes.................................................................................................. v
Changes for Release 72, Guide Version 72.3............................................................ v
Changes for Release 72, Guide Version 72.2........................................................... vi
Changes for Release 72, Guide Version 72.1........................................................... vi
Changes for Release 71, Guide Version 71.51 ......................................................... vi
Changes for Release 71, Guide Version 71.50 ......................................................... vi
Table of Contents.............................................................. vii
Overview ........................................................................... 1
Hardware Component Instructions ............................................................................. 1
Icon Instructions ........................................................................................................... 2
LED Instructions ............................................................................................................ 4
User Interfaces ............................................................................................................ 4
Phone User Interface ................................................................................................ 4
Web User Interface................................................................................................... 5
Documentations........................................................................................................... 7
Getting Started .................................................................. 9
Packaging Contents .................................................................................................... 9
Phone Installation ...................................................................................................... 11
Phone Initialization .................................................................................................... 13
Phone Status .............................................................................................................. 13
Basic Network Settings .............................................................................................. 15
Registration................................................................................................................ 17
Idle Screen ................................................................................................................ 17
Customizing Your Phone .................................................... 19
General Settings........................................................................................................ 19
Contrast .................................................................................................................. 19
Language ............................................................................................................... 20
Time & Date ............................................................................................................ 21
Administrator Password.......................................................................................... 22
Key as Send ............................................................................................................ 23
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User Guide for the SIP-T19P/SIP-T19 IP Phone
Keypad Lock ........................................................................................................... 24
Audio Settings ........................................................................................................... 27
Volum e.................................................................................................................... 27
Ring Tones............................................................................................................... 27
Contact Management ............................................................................................... 29
Directory ................................................................................................................. 29
Local Directory........................................................................................................ 31
Blacklist................................................................................................................... 40
Remote Phone Book ................................................................................................ 41
Call History Management ......................................................................................... 44
System Customizations .............................................................................................. 46
Logo Customization ................................................................................................ 46
Headset Use ........................................................................................................... 47
Programmable Keys ............................................................................................... 48
Account Registration ............................................................................................... 52
Dial Plan ................................................................................................................. 53
Emergency Number ................................................................................................ 58
Live Dialpad ........................................................................................................... 59
Hotline .................................................................................................................... 59
Basic Call Features ........................................................... 61
Placing Calls .............................................................................................................. 61
Answering Calls......................................................................................................... 63
Ending Calls............................................................................................................... 64
Redialing Numbers .................................................................................................... 65
Recent Call In Dialing ................................................................................................ 65
Auto Answer .............................................................................................................. 66
Auto Redial ................................................................................................................ 67
Call Completion ......................................................................................................... 68
Call Return ................................................................................................................. 69
Call Mute ................................................................................................................... 70
Call Hold/Resume ...................................................................................................... 70
Do Not Disturb (DND) ................................................................................................ 71
Call Forward .............................................................................................................. 72
Call Transfer............................................................................................................... 75
Call Waiting ............................................................................................................... 76
Conference ................................................................................................................ 77
Local Conference ................................................................................................... 77
Network Conf erence .............................................................................................. 78
Call Pickup ................................................................................................................. 80
Anonymous Call ........................................................................................................ 84
Anonymous Call Rejection ......................................................................................... 85
Advanced Phone Features ................................................ 87
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Table of Contents
Hot Desking ............................................................................................................... 87
Intercom..................................................................................................................... 89
Multicast Paging ........................................................................................................ 90
Music on Hold............................................................................................................ 92
Messages .................................................................................................................. 93
Short Message Service (SMS) ............................................................................... 93
Voice Mail ............................................................................................................... 95
Message Waiting Indicator (MWI) ......................................................................... 96
Troubleshooting .............................................................. 101
Regulatory Notices ......................................................... 111
Service Agreements .................................................................................................111
Limitations of Liability ...............................................................................................111
Safety Instructions.....................................................................................................111
Appendix A - Time Zones ................................................ 113
Index ............................................................................. 115
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User Guide for the SIP-T19P/SIP-T19 IP Phone
x
Overview
This chapter provides the overview of the SIP-T19P/SIP-T19 IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
The main hardware components of the SIP-T19P/SIP-T19 IP phone are the LCD screen and
the keypad.
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User Guide for the SIP-T19P/SIP-T19 IP Phone
It e m
De s cription
①
LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information — caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
②
Power Indicator LED
Indicates phone power status and phone status.
③
Scroll through the displayed information.
Confirms actions or answers incoming calls.
④
Mute Key
Mutes or un-mutes calls.
⑤
Message Key
Indicates and accesses voice mails.
⑥
Transfer Key
Transfers a call to another party.
⑦
Headset Key
Toggles the headset mode.
⑧
Speakerphone Key
Toggles the hands-free speakerphone mode.
⑨
RD Key
Redials a previously dialed number.
⑩
Volume Key
Adjusts the volume of the handset, headset, speaker,
and ringer.
⑪
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
⑫
Soft Keys
Label automatically to identity their context-sensitive
features.
Icon
De s cription
Network is unavailable
Registered successfully
Register failed
Hardware component instructions of the SIP-T19P/SIP-T19 IP phone are:
Icons appearing on the LCD screen are described in the following table:
2
Overview
Icon
De s cription
Registering
Hands-free speakerphone mode
Handset mode
Headset mode
Multi-lingual lowercase letters input mode
Multi-lingual uppercase letters input mode
Alphanumeric input mode
Numeric input mode
Multi-lingual uppercase and lowercase
letters input mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb
Call Forwarded/Forwarded Calls
Call Hold
Call Mute
Ringer volume is 0
Keypad Lock
Received Calls
Placed Calls
Missed Calls
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User Guide for the SIP-T19P/SIP-T19 IP Phone
LED St atus
De s cription
Solid green
The phone is initializing.
The phone is busy.
The phone is idle.
The call is placed on hold or is held.
The phone receives a text message or voice mail.
Fast flashing green (300ms)
The phone is ringing.
The call is mute.
Off
The phone is powered off.
The above introduces the default LED status. The status of the power indicator LED is
configurable via web user interface. For more information, refer to
Yealink_SIP-T2xP_and_SIP-T19P_IP_Phone_Family_Administrator_Guide
.
Pow er Indicator LED
Note
Two ways to customize configurations of your SIP-T19P/SIP-T19 IP phone:
The user interface on the IP phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface,
which allows the user to execute all call operation tasks and basic configuration
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many cases, either the phone user interface and/or
the web user interface interchangeably. However, in some cases, it is only possible to
use one or the other interface to operate the phone and change settings.
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the
default administrator password is “admin” (case-sensitive). For more information on
customizing your phone with the available options from the phone user interface, refer
to Customizing Your Phone on page 19.
4
Overview
Options
Phone User Interface
We b User Inte rf a ce
St a tus
√
√
--IP Address
--MAC
--Firmware
--Network
--Phone
--Account
Bas ic Phone Settings
--Contrast √ √
--Language
√
√
--Time & Date
√
√
--Administrator Password
√
√
--Key as Send
√
√
--Keypad Lock
√
√
-- Volume √
--Ring Tones
√
√
--Contact Management
--Directory √
--Local Directory
√
√
--Blacklist
√
√
--Remote Phone Book
√
--Call History Management
√
√
--Logo Customization
√
--Headset Prior
√
--Programmable Keys
√
--Account Registration
√
√
--Dial Plan
√
--Emergency Number
√
--Live Dialpad
√
--Hotline
√
√
Bas ic Call Features
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of
your new phone. To obtain the IP address, press on the phone. Enter the IP address
(e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on your PC.
The default administrator user name and password are both “admin” (case-sensitive).
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
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User Guide for the SIP-T19P/SIP-T19 IP Phone
Options
Phone User Interface
We b User Inte rf a ce
--Recent Call In Dialing
--Auto Answer
√
--Auto Redial
√
--Call Completion
√
--Call Return
--DND
√
--Call Forward
√
--Call Transfer
√
--Call Waiting
√
--Conference
--Call Pickup
√
--Anonymous Call
√
--Anonymous Call Rejection
√
Advanced Phone Features
√
--Hot Desking
--Intercom
√
--Multicast Paging
--Music on Hold
--Messages
√
SIP Account
√
--User Options
--Register Status
√
--Activation
√
--Label
√
--Display Name
√
--Register Name
√
--User Name
√
--Password
√
--SIP Server1/2
√
--Server Option
--Server Port
--Outbound Status
√
--Outbound Proxy
√
--NAT Traversal
--STUN Status
√
--STUN Server
√
The table above lists most of the feature options. Please refer to the relevant sections for
more information.
Note
6
Overview
Na m e
Cont e nt s
Where found
Language
Quick Installation
Guide
Basic setup of the
phone
In the
package
English
Quick Reference
Guide
Basic call features and
phone customizations
In the
package
English
User Guide
Phone/Web user
interface settings
Basic call features and
advanced phone
features
On the
website
English
You can also download the latest documentations online:
http://www.yealink.com/SupportDownloadfiles_ detail.aspx?CateId=334&flag=142.
The following table shows documentations available for the SIP-T19P/SIP-T19 IP phone.
Note
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User Guide for the SIP-T19P/SIP-T19 IP Phone
8
Getting Started
This chapter provides basic installation instructions and information for obtaining the
best performance with the SIP-T19P/SIP-T19 IP phone. Topics include:
Packaging Contents
Phone Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
If you require additional information or assistance with your new phone, contact your
system administrator.
The following components are included in your SIP-T19P/SIP-T19 IP phone package:
SIP-T19P/SIP-T19 IP Phone
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User Guide for the SIP-T19P/SIP-T19 IP Phone
Phone Stand
Power Adapter (Optional)
Ha ndset & Handset Cord
Et hernet Cable
Quick Installation Guide & Quick Reference Guide
Check the list before installation. If you find anything missing, contact your system
administrator.
10
Getting Started
A headset is not included in the packaging contents. Contact your system administrator
for more information.
If your phone is already installed, proceed to Phone Initialization on page 13.
This section introduces how to install the phone:
1) Attach and detach the stand
2) Connect the handset and optional headset
3) Connect the network and power
1) A t tach the stand and detach the stand
a) Attach the stand
Note
b) Detach the stand
2) Connect the handset and optional headset
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User Guide for the SIP-T19P/SIP-T19 IP Phone
PoE is not applicable to the SIP-T19 IP phone. A power adapter should be purchased
separately to power it on.
3) Connect the network and power
You have two options for power and network connections. Your system administrator will
advise you which one to use.
AC power
Power over Ethernet (PoE)
Note
AC Power
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
2. Connect the included or a standard Ethernet cable between the Internet port on the
phone and the one on the wall or switch/hub device port.
Power over Ethernet
With the included or a regular Ethernet cable, the SIP-T19P IP phone can be powered
from a PoE-compliant switch or hub. PoE is not applicable to the SIP-T19 IP phone.
12
Note
If in-line power switch/hub is provi ded, you don’t nee d to connect the phone to the power
adapter. Make sure the switch/hub is PoE-compliant.
The phone can also share the network with another network device such as a PC
(personal computer). It is an optional connection.
Impo rtant! Do not unplug or remove power to the phone while it is updating firmware
and configurations.
If your network does not use DHCP, proceed to Basic Network Settings on page 15.
Getting Started
To connect the PoE for the SIP-T19P IP phone:
1. Connect the Ethernet cable between the Internet port on the phone and an
available port on the in-line power switch/hub.
Note
After your phone is powered on, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization by loading the saved configuration. The LCD screen
displays “Initializing…please wait” during this process.
DHC P (Dynamic Host Configuration Protocol)
The phone attempts to contact a DHCP server in your network to obtain valid IPv4 and
IPv6 network settings (e.g., IP address, subnet mask, default gateway address and DNS
address) by default.
You can view phone status via phone user interface or web user interface.
Available information of phone status includes:
Network status (e.g., IPv4 status, IPv6 status, IP mode and MAC address).
Phone status (e.g., device model, hardware version, firmware version, product ID,
MAC address and device certificate status).
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User Guide for the SIP-T19P/SIP-T19 IP Phone
You can view device certificate status via phone user interface only.
Account status (e.g., the register status of SIP account).
Note
To view the phone status via phone user interface:
1. Press , or press Me nu->Status.
2. Press or to scroll through the list and view the specific information.
To view the phone status via web user interface:
1. Open the web browser of your computer.
2. Enter the IP address in the browser’s address bar, and then press E nt er.
3. Enter the user name (admin) and password (admin) in the login page.
4. Click Con f irm to login.
14
Getting Started
The phone status is displayed on the first page of the web user interface.
If your phone cannot contact a DHCP server for any reason, you need to configure
network settings manually. The IP phone can support either or both IPv4 and IPv6
addresses.
To configure the IP address mode via phone user interface:
1. Press Menu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN
Port .
2. Press or to select IP v4, IPv6 or IP v4 & IPv6 from the IP Mode field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
To configure a static IPv4 address via phone user interface:
1. Press Me nu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN
Port .
2. Press to select IPv4 and press the Enter soft key.
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User Guide for the SIP-T19P/SIP-T19 IP Phone
3. Press to select Static IP Client and press the Enter soft key.
4. Enter the desired values in the IP Address, Subnet Mask, Default Gateway, Pri.DNS
and Se c.DNS fields respectively.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
To configure a static IPv6 address via phone user interface:
1. Press Menu->Settings->Advanced Settings (password: admin) ->Ne twork->WAN
Port .
2. Press to select IP v 6 and press the Enter soft key.
3. Press to select St a tic IPv6 Client and press the Enter soft key.
4. Enter the desired values in the IPv6, IPv6 Prefix, IPv6 Gateway, IPv6 Pri.DNS and
IPv6 Sec.DNS fields respectively.
5. Press the Sa ve soft key to accept the change or the Back soft key to cancel.
If you are using an xDSL modem for IPv4 network connection, you can connect your
phone to the Internet via PPPoE mode. Set the WAN port as a PPPoE p ort. The PPPoE port
will perform a PPP negotiation to obtain the IP address. Contact your system
administrator for the PPPoE user name and password.
To configure PPPoE via phone user interface:
1. Press Me nu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN
Port .
16
2. Press to select IPv 4 and press the Enter soft key.
3. Press to select PP PoE IP Client and press the E nter soft key.
Note
Wrong network settings may result in inaccessi bility of your phone an d may also have an
impact on your network performance. For more information on these parameters,
contact your system administrator.
Getting Started
4. Enter the user name and password in the corresponding fields.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
Generally, your phone will be deployed with multiple other phones. In this case, your
system administrator will configure the phone parameters beforehand, so that after you
start up your phone, the phone will be registered and ready for use. If your phone is not
registered, you may have to register it. For more information on how to register your
phone, refer to Account Registration on page 52.
If the phone has successfully started up, the idle screen will be shown as below:
The idle screen shows the label of current account, time and date, and four soft keys.
17
User Guide for the SIP-T19P/SIP-T19 IP Phone
18
Customizing Your Phone
You can customize your SIP-T19P/SIP-T19 IP phone by personally configuring certain
settings, for example, contrast, language and time & date. You can add contacts to the
phone’s local directory manually or from call history. You can also personalize different
ring tones for different callers.
This chapter provides basic operating instructions for customizing your phone. Topics
include:
General Settings
Audio Settings
Contact Management
Call History Management
System Customizations
If you require additional information or assistance with your new phone, contact your
system administrator.
You can configure the contrast of the LCD screen to a comfortable level.
To configure the contrast via phone user interface:
1. Press Me nu->Settings->Basic Settings->Contrast.
2. Press or , or the Sw i tch soft key to increase or decrease the intensity of
contrast.
The default contrast level is 6.
3. Press the Save soft key to accept the change or the Ba ck soft key to cancel.
Contrast is configurable via web user interface at the path Settings->Preference.
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User Guide for the SIP-T19P/SIP-T19 IP Phone
Not all of the supported languages are available for selection. The available languages
depend on the language packs currently loaded to the IP phone. Please contact your
system administrator for more information on the available languages of your new
phone.
The default language of the phone user interface is English. The phone will detect and
use the same language as which of your web browser for the web user interface. If the
language of your web browser is not supported by the phone, the web user interface
will use English. You can change the language for the phone user interface and the web
user interface respectively.
Note
To ch ange the language for the phone user interface:
1. Press Me nu->Settings->Basic Settings->Language.
2. Press or to select the desired language.
3. Press the Save soft key to accept the change.
Text displayed on the LCD screen will change to the selected language.
To ch ange the language for the web user interface:
1. Click on Set tings->Preference.
2. Select the desired language from the pull-down list of La n guage.
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