Xerox WorkCentre 5022, WorkCentre 5024 Service Manual

Xerox® WorkCentre 5022/5024
Service Manual

Revised June 2014
702Pxxxxx

WC 5022/5024

Service Documentation

WC 5022/5024 Service Documentation

702P02828

Version 1.0

06/2014

Published by Xerox. 800 Phillips Road, Webster, NY 14580

© 2014 by Xerox Co. All rights reserv ed. Xerox® and all identifying numbers used in connec­tion with the Xerox products mentioned in this publication are trademarks of the Xerox Corpo­ration.

***Xerox Private Data***

All service documentation is supplied to Xerox external customers for informational purposes
only. Xerox service documentation is intended for use by certified, product-trained service per­sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer
any future change to this documentation. Customer performed service of equipment, or m od­ules, components, or parts of such equipment may affect whether Xerox is responsible to fix
machine defects under the warranty offered by Xerox with respect to such equipment. You
should consult the applicable warranty for its terms regarding customer or third-party provided
service.

Xerox

While Xerox has tried to make the documentation accurate, Xerox will have no liability arising
out of any inaccuracies or omissions.

WARNING

This equipment generates, uses and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions documentation, may cause inter­ference to radio communications. It has be e n tested and found to com ply with the limits
for a Class A computing device pursuant to subpart J of part 15 of FCC rules, which are
designed to provide reasonable protection against such interference when operated in
a commercial environment. Operation of this equipment in a residential area i s likely to
cause interference in which case the user, at his own expense, w ill be required to cor­rect the interference.

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Preface

0-1

Chapter 0 Introduction

0.1 Getting to know this Service Manual........................................................................ 0-3

0.2 How to use the Service Manual ................................................. .... ..... .... .. .... .. .. ....... 0-3

0.3 Description for Terminol og y And Symbols............................... ........................... ..... 0-4

0 Introduction

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Introduction

0.1 Getting to know this Service Manual

This manual is used as the standard service manual for WorkCentre 5022/5024.

• Publication Comment Sheet
Enter any comments and/or corrections regarding this service manual into the Publication

Comment Sheet, and send it to the following department.
Solution Service & Operational Management CS Dept.

0.2 How to use the Service Manual

This manual describes the standard procedures for the servicing this product. Refer to Chapter 1 Service Call Procedure for efficient and effective servicing during maintenance calls.

For more information on the options, refer to the options manual.

0.2.1 Contents of Manual

This manual is divided into 10 chapters as described below.

• Chapter 1 Service Call Procedure
This chapter describes the general work and servicing procedures for the maintenance of

this product.

• Chapter 2 Troubleshooting
This chapter describes the troubleshooting procedures other than image quality trouble-

shooting for this product.

• Chapter 3 Image Quality Troubleshooting
This chapter describes the image quality troubleshooting procedures for this product.

• Chapter 4 Disassembly/Assembly and Adjustment
This chapter describes the disass embly, assembly, adjustment and replacement proce-

dures for components of this product.

• Chapter 5 Parts List
This chapter contains the spare parts information for this product.

• Chapter 6 General
This chapter contains the following information.

6.1 Specifications

6.2 Tools/Service Consumables/Consumables

6.3 Service Data

6.5 Service Mode

6.8 Fax-related Information

• Chapter 7 Wiring Data
This chapter contains the information about the Wiring Connector List/Locations, the Wir-

ing Data, and the BSD for this machine.

• Chapter 8 Accessories (not yet issued)

• Chapter 9 Installation/Removal
This chapter contains the installation and removal procedures for this product and the

options that are specific to it.

• Chapter 10 Mechanism & Functions Overview (not yet issued)

0.2.2 Information on Updating

This manual will be sent to each Service Center as specified below. Revisions must be incor­porated correctly to keep the manual up-to-date.

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Updating Procedure:

• When the manual is updated, the issue number 'Ver. 1' will be changed to Ver. 1.1, Ver.

1.2, and so on.

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0.1 Getting to know this Service Manual

Introduction

0.3 Description for Terminology And Symbols

The terms and symbols used throughout this manual are explained here.

• The terms and symbols used at the beginning of a text are defined as follows:

WARNING

Indicates an imminently hazardous situation, such as death or serious injury if op era­tors do not handle the machine correctly by disregarding the statement.

WARNING

Indicates a potentially hazardous situation, such as death or serious injury if operators do not handle the machine correctly by disregarding the statement.

CAUTION

Indicates a potentially hazardous situation, such as injury or property damage if operators do not handle the machine correctly by disregarding the statement.

Instruction: Used to alert you to a procedure which, if not strictly observed, could result in dam­age to the machine or equipment.

NOTE: Used when work procedures and rules are emphasized.

Used when other explanations are given.

Used to describe the purposes of Adjustment and Troubleshooting.

REP: Indicates the disassembly/assembly procedure for reference.

ADJ: Indicates the adjustment procedure for reference.

PL: Indicates the parts list for reference.

Terminology

Table 1 Terminology

Terminology Description

Assy Means Assembly. TEC Value Abbreviation of Typical Electricity Consumption, which means the stan-

dard power consumption. Read as 'tec'.

Installation of any part other than the ones designated by Xerox shall be strictly prohibited because it cannot be guaranteed in quality and safety.

Important Information Stored Component (ISC)

This component stores all the important customer information that is input after the installation.
When performing replacement, follow the procedures in 'Chapter 4 Disassembly/Assembly
and Adjustment' to replace/discard. Make absolutely sure that no customer information gets
leaked outside.

Introduction

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0.3 Description for Terminology And Symbols

0-4

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Chapter 1 Service Call Procedures

1.1 Before Starting th e Servicing .................................... ........................................ ....... 1-3

1.2 Service Call Procedure

1.2.2 Service Call Procedure ......................................................................................... 1-5

1.3 Detailed Contents of the Service Call ...................................................................... 1-5

1.4 TRIM Check List....................................................................................................... 1-6

1.5 Periodic Replacement Parts/Consumables List....................................................... 1-6

1 Service Call Proced ur es

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Service Call Procedures

1.1 Before Starting the Servicing

1.1.1 Safety

To prevent any accident that may occur during a maintenance service, any warning or any cau­tion regarding the servicing must be strictly observed. Do not perform any haz ardous opera­tion.

1. Power Supply To prevent electrical shocks, burns, or injury, etc., be sure to switch OFF the machine and

disconnect the plug before starting the maintenance service. If the machine has to be
switched ON, such as when measuring the voltage, take extra care not to get an electrical
shock.

2. Drive Area Never inspect, clear or lubricate the drive area such as chain belts, chain wheel or gears

during the machine operation.

3. Heavy Parts Position your hip lower when removing or installing heavy parts.

4. Safety Device See that safety devices for preventing mechanical accidents, such as fuses, circuit break-

ers, interlock switches, etc., and those for pr otecting customers from injury, such as pan­els and covers, function properly. Modifications that hinder the function of any safety
devices are strictly prohibited.

5. Installing and Removing Parts The edge of parts and covers may be sharp, take care not to touch them. Be careful not to

touch those parts, and wipe off any oil that may have adhered to your fingers or hands
before servicing. When removing parts, cables, and etc. do not pull them out by force but
remove them slowly.

6. CAUTION: RISK OF EXPLOSIO N IF BATTERY IS REPLACED BY AN INCORRECT TYPE . DIS-

POSE OF USED BATTERIE S ACCORDING TO THE INSTRUCTIONS.

7. Specified Tools Follow the instruction when a tool is specified.

8. Cleaning the Toner and Developer As the toner can be explosive, sweep or brush the spilled toner into a container for collect-

ing the sweepings.
Clean away the remaining toner with a damp cloth or use a standard vacuum cleaner that

is toner-tolerant. Never use the customer's vacuum cleaner.
Do the same when cleaning the Developer because it also contains some toner.

9. Organic Solvents When using an organic solvent such as the Drum Cleaner or Machine Cleaner, pay atten-

tion to the following:

• Ensure good ventilation in the room to prevent too much inhalation of solvent fumes.

• Do not use heated solvent.

• Keep it away from fire.

• Wash your hands thoroughly after use.

10. Modifications to the Machine Before altering the machine, submit the irregular use license application.

11. Harmful Laser The customer or service personnel would not be exposed to any harmful laser during the

usual copying or scanning of documents. However, if a customer finds that the lamp that
is used for exposing documents is too bright when performing platen copy or scan, it is
possible to block the light from the platen glass by covering the portion of the platen doc­ument area that is usually not used for copying or scanning documents.

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Service Call Procedures

1.1 Before Starting the Servicing

1.1.2 Things to Take Note When Handling Customer Information

1. Handling of customer's electronic information - samples of copy/print/received fax (paper data), log files (Activity Report), and etc.

Before you bring back any samples for the purpose of investigation/analysis, always
obtain permission from the customer. Make sure to assure them that the data will not be
used for any other purpose. When requesting for a retrieval application from the cus­tomer, either use the [Data Security Regulations: Annex 15 - Confidential Information/Per­sonal Information Request Form (IS-019)] or use a letterhead that has been specified by
the customer after obtaining their agreement.

2. Handling of a PWB, etc. that contains customer information. Data such as Fax Address Numbers and URLs that are registered in the customer's

machine are all important customer information. These types of information are stored in
the PWB, etc. within the machine. Take extra care when handling them.

a. In case of replacements, transfer the data to the new PWB and make sure that all

data in the old parts is thoroughly erased before disposing it. Make sure that no
important customer information gets leaked. (For details, refer to the preface in
Chapters 4 and 5)

b. If a component was replaced and it was not found to be the cause of the malfunction,

return it to the machine it came from. (For components that were temporarily
installed/removed for troubleshooting, etc. clear the data using the CE Mode, etc.)

3. Security related NVM values that were changed during maintenance. If any security related NVM values, such as polling, were set for test purposes, make sure

you return them to their original values after the test. (E.g.: for the details on polling that is
common to all machine types, refer to FTO 2-202)

4. When connecting our company machine to the customer's network during maintenance, make sure that you have gone through the person-in-charge to obtain permission from the customer's systems administrator (or person-in-charge) before proceeding.

5. Follow the safety guidelines established within the OpCo and ens ure that customer data do not get leaked out when servicing.

1.1.3 Other Precautions

Pay attention to the following when performing maintenance service to avoid wrong or redun­dant servicing:

1. Reference Materials Before performing maintenance servicing, read all relevant technical materials such as

SB, FTI, or FTO to make a systematic approach.

2. Disassembling Make sure to check the assembled condition before removing parts or disassembling the

machine.

3. Installation/Adjustment After the installation or adjustment is complete, check that no parts or tools are left inside

or on the assemblies before using the machine.

4. Handling of replaced parts/consumables Make sure that the replaced parts or consumables as well as their packaging materials

are collected back to the Service Center.
For the separation and processing methods for the collected items, refer to the Common

Technical Information No. 2-027 for all machines.

• Drum Cleaner

WARNING

Never discard the Drum Cleaner into a fire. Always keep it away from open
flames to prevent it from catching and causing a fire. Always dispose of the
Drum Cleaner after it is completely used up. For recyclable parts, fill the nec­essary items in the [U-TAG] and perform collection.

5. General Precautions

• Take care not to disturb the customer's daily work.

• Place a drop cloth or paper on the floor of the service area to keep the site clean.

• Throw any trash generated during the maintenance service into a trash bag and

bring them back to the Service Center.

• Record clearly the service details and the consumables and parts replaced at visit in

the Machine Service Log.

Service Call Procedures

1.1 Before Starting the Servicing

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1.2.2 Service Call Procedure

1.2.2.1 Initial Actions

1. Ask the operator(s) about the machine condition.

2. Record the billing meter readings.

3. Inspect any error copies, then check the machine.

4. Check the Service Log.

1.2.2.2 When UM is requested, perform the following:

1. Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Trou­bleshooting].

2. Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting].

3. If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD].

4. Check the copy quality. Make several sheets of copies using the Test Chart (499T 00247), then check the quality

of the copies for problems.

5. Output the following [Error History Report] and check the [System Fail History] and [Paper Jam History] in order to understand the machine status.

a. Press the <Machine Status> button.
b. Select [Print Report], then press the <OK> button.
c. Select the [Error History Report], then press the<OK> button.

NOTE: When replacing parts that will incur cost to the customer, obtain the customer's agreement before performing the replacement.

6. Repair all the secondary problems.

7. Perform TRIM Service.

1.2.2.3 When SM is requested, perform the following:

1. Check the copy quality. Make several sheets of copies using the Test Chart (499T 00247), then check the quality

of the copies for problems.

2. Output the [Error History Report] and check the [System Fail History] and [Paper Jam His­tory] in order to understand the machine status.

• For how to output the [Error History Report], refer to [1.2.2.2 When UM is requested,

perform the following:].

NOTE: When replacing parts that will incur cost to the customer, obtain the customer's agreement before performing the replacement.

3. Perform TRIM Service.

1.2.2.4 Final Actions

1. Check overall operation/features.

2. Check the machine exterior and consumables.

3. Train the operator as required.

4. Complete the Service Log and Service Report.

5. Keep the copy samples with the Service Log.

1.3 Detailed Contents of the Service Call

1.3.1 Initial Actions

1. Ask the operator(s) about the machine condition.

• How often and where do paper jams have been occurring recently

• How is the copy quality

2. Record the copy meter readings.

3. Inspect any error copies, then check the machine.

4. Check the print samples from previous service calls and the Service Log.

1.3.2 Checking Reproducibility of Problem

1. Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Trou­bleshooting].

2. Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting].

3. If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD].

1.3.3 Checking Copy Quality

1. Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the copies.

1.3.4 TRIM Servicing

Perform TRIM servicing during a service call to maintain the machine performance.

1. Follow the TRIM Check List to perform the required TRIM items.

2. Check for parts that require periodical cleaning/replacement (consumables, parts) by
referring to the TRIM Chec List, the Periodic Replacement Parts/Consumables List, and
the Maintenance Report, and clean them if necessary. After a replacement, make sure
that you enter the CE Mode and use [HFSI Read / Clear] to clear the applicable
counter(s).

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Service Call Procedures

1.2.2 Service Call Procedure

1.4 TRIM Check List

C: Perform checking. Clean, replace, or feed if necessary.
O: Always perform cleaning and checking.
*: Always perform replacement service at the specified interval.

T able 1

No. Servicing Items

1.1 Pre-servicing Check
(Check the machine
operation sound)

1.2 Pre-servicing Check
(Copy and print the
Test Chart)

2 Clean the interior of

the machine
(Clean the paper
transport system)

3 Cleaning the IIT C • Clean the Platen Glass surface and the Platen

4 Clean the DADF C • Clean the Feed Roll, Nudger Roll, and Retard Roll

5 S af ety Check O • Make sure that the power plug is plugged in prop-

6.1 Post-servicing check
(Copy Quality Check)

6.2 Post-servicing check
(Check the machine
operation)

6.3 Post-servicing check
(Check the meter)

Every time Service Details

C • Activate the machine and check that abnormal

noise is not heard.

C • Make several sheets of copies using the Test

Chart (499T 00247), then check the quality of the
copies.

C • Clean any paper dust and toner residue in the

paper path and on the jam sensor.

• Especially, clean the operation section of the
operator carefully.

Cushion with the optical cleaning cloth.

with a cloth that has been wrung dry.

• Clean the DADF Platen Glass with the optical
cleaning cloth.

erly.

• Make sure that the power cords are not cracked
and no wires are exposed.

• Make sure that no extension cord with insufficient
length or power cord outside the specification,
such as an off-the-shelf power strip, is being used.

• Make sure that a single socket does not have mul­tiple power plugs plugged into it.

C • Make several sheets of copies using the Test

Chart (499T 00247), then check if the quality sat­isfies the specification.

C • Check the paper feed and abnormal noise.

C • Create the Service Log and Service Report.

1.5 Periodic Replacement Parts/Consumables List

When servicing, check the number of copies and number of fed sheets for the consumables
and parts that require periodical cleaning/replacement. Clean or replace them if necessary.
The history can be checked by printing the Maintenance Report or by checking the approriate
counter in [HFSI Read / Clear] in CE Mode (6.4.2.9 HFSI Read / Clear).

For the items that cannot be checked in CE Mode, clean or replace them according to the replacement intervals (standard PV).

CAUTION

Do not place the imaging materials, such as the Toner and the Drum, in the car for a long time. NOTE: Clean the Platen Glass with a Platen Wax Cleane r 499D 00194 (194D) every 10K

Feeds.

Table 1

Parts/Consumables Name/

No

PL No.

1 Tray 1 Feed No.

Tray 1 Feed Roll / Retard
Pad
(PL 9.2)

2 Tray 2 Feed No.

Tray 2 Feed Roll/Nudger
Roll/Retard Roll
(PL 10.3)

3 Tray 3 Feed No.

Tray 3 Feed Roll/Nudger
Roll/Retard Roll
(PL 11.3)

4 Tray 4 Feed No.

Tray 4 Feed Roll/Nudger
Roll/Retard Roll
(PL 11.3)

5 MS I Feed Count

MSI Feed Roll/MSI Nudger
Roll/MSI Retard Pad
(PL 13.3)

6 Fusing Unit

(PL 7.1)

7BTR Unit

(PL 6.1)

HFSI
[Chain­Link]

950-803 50,000PV 1 Feed = 1 Count Up.

950-804 300,000PV 1 Feed = 1 Count Up.

950-808 300,000PV 1 Feed = 1 Count Up.

950-809 300,000PV 1 Feed = 1 Count Up.

950-802 50,000PV 1 Feed = 1 Count Up.

950-801 175,000PV 1 pass through the Fusing

950-800 100,000PV 1 pass through the Fusing

Replacement Interval Check the counter

Replace both at the same time.

Replace all 3 at the same time.

Replace all 3 at the same time.

Replace all 3 at the same time.

Replace all 3 at the same time.

Unit Exit Sensor = 1 Count
Up.

Unit Exit Sensor = 1 Count
Up.

Service Call Procedures

1.4 TRIM Check List

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Table 1

Parts/Consumables Name/

No

PL No.

8 Docum ent Feed No.

DADF Feed Roll/Nudger Roll
(PL 56.5)
DADF Retard Pad
(PL 56.13)

9 Toner Cartridge

(PL 8.1)

10 Low Capacity Toner Car-

tridge
(PL 8.1)

13 Drum Cartridge *1

(PL 8.1)

15 Cartridge Guide

(PL 8.2)

*1 As the PV may differ greatly from the target value depending on the usage conditions, it should only be regarded as a reference value.

HFSI
[Chain­Link]

955-806 200,000PV Replace the Feed Roll,

- 9,000PV

- 5,000PV

950-807 343k cycle

- 300,000PV

Replacement
Interval Check the counter

Nudger Roll, and Retard Pad
at the same time.

NOTE: Clean the Platen Glass with a Platen Wax Cleaner 499D 00914 (194D) every 10K Feeds.

66,000PV
(22PPM)
78,000PV
(24PPM)

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Service Call Procedures

1.5 Periodic Replacement Parts/Consumables List

Chapter 2 Troubleshooting

2 Troubleshooting

2.1 Introduction

2.1.1 How to Troubleshoot............................................................................................. 2-5

2.1.3 Glossary........................................ ............................ ....................................... ..... 2-5

2.2 Product FIP

2.2.1 Leve l 1 FIP

2.2.1.1 Level 1 FIP..................................... ........................................ ............................ 2-7

2.2.2 Leve l 2 FIP
CHAIN 3

003-500 N-Up NG Out Of Range................................................................................... 2-9

003-754 IPS Overrun ...................................................................................... .... .... ....... 2-9

003-795 AMS NG Out Of Range.................................................................................... 2-10

003-942 Not-Supported Doc Size ................................................................... .... .. .... ..... 2-10

003-956 Not-Supported Doc Size ................................................................... .... .. .... ..... 2-11

003-963 APS NG Out Of Range.................................................................................... 2-11

003-972 1Job Max Page Over....................................................................................... 2-12

003-973 Auto Rotation NG Out Of Range...................................................................... 2-12

CHAIN 4

004-345 HVPS Communication Error ............................................................................ 2-13

CHAIN 5

005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam ............................................. 2-15

005-123 DADF Simplex/Side 1 Regi Sensor On Jam.................................................... 2-15

005-125/145 DADF Regi Sensor Off Jam/ DADF Regi Sensor Off Jam on Inverting.... 2-16

005-131/132 DADF Invert Sensor On Jam on Inverting/ DADF Invert Sensor On Jam. 2-16
005-134/139 DADF Invert Sensor Off Jam on Inverting/ DADF Invert Sensor Off Jam. 2-17

005-135 DADF Side 2 Pre Regi Sensor On Jam....................... .. .... .... ....... .... .. .... .... ..... 2-17

005-136 DADF Side 2 Regi Sensor On Jam.................................................................. 2-18

005-147 DADF Pre Regi Sensor Off Jam on Inverting .................................................. 2-18

005-196 Size Mismatch Jam on No Mix-Size ................................................................ 2-19

005-197 Prohibit Combine Size Jam.............................................................................. 2-19

005-198/199 Too Short Size Jam/ Too Long Size Jam ................................................. 2-20

005-210 DADF Download Fail ................................................................................ .. ..... 2-20

005-275/280 DADF RAM Test Fail/ DADF EEPROM Fail ............................................. 2-21

005-305 DADF Feeder Cover Interlock Open.......................... .. .... .... ......... .. .... .... .... ..... 2-21

005-500 DADF Download Flash Write Error ........................................ ....... .. .... .. .. .... ..... 2-22

005-907/908/913 DADF Pre Regi Sensor/DADF Regi Sensor/DADF Invert Sensor Static Jam
2-22

005-940 DADF No Original Fail ..................................................................................... 2-23

005-948 SS-Size Mismatch Jam on No Mix-size........................................................... 2-23

CHAIN 7

007-270 Tray 1 Paper Size Switch Broken .................................................................... 2-25

007-272 Tray 3 Paper Size Switch Broken .................................................................... 2-25

007-273 Tray 4 Paper Size Switch Broken .................................................................... 2-26

CHAIN 10

010-311 Fusing Unit Center Thermistor Defect.............................................................. 2-27

010-312 Fusing Unit Rear Thermistor Defect................................................................. 2-27

010-320 Over Heat Temperature Fail ............................................................................ 2-28

010-327 Fusing Unit On Time Fail ................................................................................. 2-28

010-379 Fusing Unit Hot Not Ready Return Time Fail................................................... 2-29

010-392 NOHAD Fan Defect.......................................................................................... 2-29

010-602 Over Temp Cooling Mode...................... ....... .... .. .... .... ....... .. .... .. .... ....... .... .. .... . 2-30

CHAIN 16

016-346 Fax Parameter Incorrect ............................................................... ....... ............ 2-31

016-372 File Access Error.............................................................................................. 2-31

016-500 Controller Download Flash Write Error ............................................................ 2-32

016-501 Controller Boot Flash Write Error..................................................................... 2-32

016-502 UI Panel Download Flash Write Error.............................................................. 2-33

016-504 UI panel Font Download Flash Write Error...................................................... 2-33

016-570 No Response from USB-Host for Scan Job..................................................... 2-34

016-571 No Response from USB-Host for Print Job...................................................... 2-34

016-598 E-mail Message Size Over............................................................................... 2-35

016-742/744 Download File Error/ Download File Check Sum Error............................. 2-35

016-749/799 HBPL or XPJL Syntax Error/ Print Instruction Fail .................................... 2-36

016-759 Copy Counter Full .............................................................. .... .... .... .. ......... .... ... 2-36

016-764 SMTP Server Connection Fail.......................................................................... 2-37

016-765 SMTP Server Disk Full. ............................ ........................................................ 2-37

016-766 SMTP Server Limit Over.................................................................................. 2-38

016-768 SMTP Sender Address Error ........................................................................... 2-38

016-776 Marker Code Detection Fail ............................................................................. 2-39

016-781 SMTP Server Refusal ...................................................................................... 2-39

016-981 EPC Memory Full............................................................................................. 2-40

016-982 SCAN Memory Full .......................................................................................... 2-40

016-985 Max Attachment Size Over .............................................................................. 2-41

CHAIN 17

017-745 SMB Size Over................................................................................................. 2-43

CHAIN 24

024-365 Image Output FIFO Error................................................................................. 2-45

024-910/911/915 Tray 1/Tray 2/MSI Paper Length Mismatch ....................................... 2-45

024-912 Tray 3 Paper Length Mismatch........................................................................ 2-46

024-913 Tray 4 Paper Length Mismatch........................................................................ 2-46

024-946 Tray 1 Unknown Paper Size ............................................................................ 2-47

024-947 Tray 2 Unknown Paper Size ............................................................................ 2-47

024-948 Tray 3 Unknown Paper Size ............................................................................ 2-48

024-949 Tray 4 Unknown Paper Size ............................................................................ 2-48

024-950 Tray 1 No Paper..................................................................... .. .... .. .. ....... .... .. .. . 2-49

024-951 Tray 2 No Paper..................................................................... .. .... .. .. ....... .... .. .. . 2-49

024-952 Tray 3 No Paper..................................................................... .. .... .. .. ....... .... .. .. . 2-50

024-953 Tray 4 No Paper..................................................................... .. .... .. .. ....... .... .. .. . 2-50

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Status Indic a tor RAPs

024-954 MSI No Paper .................................................................................................. 2-51

024-958/959/960 MSI/Tray 1/Tray 2 Paper Size Mismatch ........................................... 2-51

024-961 Tray 3 Paper Size Mismatch . ........................................................................... 2-52

024-962 Tray 4 Paper Size Mismatch . ........................................................................... 2-52

024-965 APS NG Unselected .............................................................. ......... .... .... .. ....... 2-53

024-966 APS NG Permission Denied............................................................................ 2-53

CHAIN 26

026-718 D-Fax Instruction Fail....................................................................................... 2-55

026-737 Network Error................................................................................................... 2-55

CHAIN 27

027-518 Forwarding Login Error .................................................................................... 2-57

027-520 SMB Forwarding Bad Volume.......................................................................... 2-57

027-522 Forwarding Access Error ................................................................................. 2-58

027-528 SMB Disk full.................................................................................................... 2-58

027-543 SMB Forwarding Bad Address......................................................................... 2-59

027-779 SMTP Server Login Error................................................................................. 2-59

CHAIN 33

033-313 Fax Board Communication Fail........................................................................ 2-61

033-316 Fax Box NVM Data Defect............................................................................... 2-61

033-325 Modem No Response...................................................................................... 2-62

033-326 Fax Controller File Broken ............................................................................... 2-62

033-503 Receive T1 Time Out ............................................... .... .. .... .... ....... .... .. .... .... ..... 2-63

033-504 T2 Time Out..................................................................................................... 2-63

033-505 T5 Time Out..................................................................................................... 2-64

033-506 DCN Receive .................................................. ....... .. .... .. .. .... .. ....... .. .. .... .. .. ....... 2-64

033-507 Unable to receive by remote............................................................................ 2-65

033-509 DIS DCS Illegal Command Receive ................................................................ 2-65

033-510 Fallback Error................................................................................................... 2-66

033-517 Timeout ECM Between Frame......................................................................... 2-66

033-526 ECM Send EOR-Q Send ................................................................................. 2-67

033-529 RTN Receive.................................................................................................... 2-67

033-531 DM Prevention Function Receive Refuse ................................................... ..... 2-68

033-532 Illegal Command Received.............................................................................. 2-68

033-541 No Destination Specified.................................................................................. 2-69

033-547 Cancel .. ............................................................................................................ 2-69

033-548 No Manual Send Line Job Cancel ................................................................... 2-70

033-549 Fax Service Disabled....................................................................................... 2-70

033-550 Phone Book Disabled ...................................................................................... 2-71

033-567 Fax AddressInfo Sum Check Fail .................................................................... 2-71

033-572 Fax Communication Management Report Full ................................................ 2-72

033-577 Control Channel Synchronization Error ........................................................... 2-72

033-578 Primary Channel Off Time Out......................................................................... 2-73

033-711 Fax File System Error ...................................................................................... 2-73

033-712 Fax Flash Full .................................................................................................. 2-74

033-725 In receive, memory full (under THRESH_MEMRX)......................................... 2-74

033-753 Fax Scan Page Full.......................................................................................... 2-75

CHAIN 34

034-522 No manual send Line....................................................................................... 2-77

034-550 Fax Board Loader Download Fail .................................................................... 2-77

034-711 Fax Send Count Limit....................................................................................... 2-78

034-726 Fax Calling Table Full ................................. ..................................................... 2-78

034-746 Line Connection Fail........................................................................................ 2-79

034-752 Dial Busy.......................................................................................................... 2-79

034-757 Fax Document Does Not Delete ...................................................................... 2-80

034-761 Fax Invalid Address book Data are Registered................................................ 2-80

034-765 Fax Report Disabled ........................................................................................ 2-81

CHAIN 35

035-550 FAX Board Download Flash Write Error .......................................................... 2-83

035-703 DCN Received at Phase B............................................................................... 2-83

035-704 Not Send Ability................................................................................................ 2-84

035-708 Post Message Resend Over ............................................................................ 2-84

035-728 G3 EOL Not Receive........................................................................................ 2-85

035-741 ECM Phase Timeout........................................................................................ 2-85

035-748 Fax Card Stopped............................................................................................ 2-86

035-758 Fax Document does not exist........................................................................... 2-86

035-759 Fax Unable to Cancel Operation...................................................................... 2-87

035-761 Fax File Open Error.......................................................................................... 2-87

CHAIN 36

036-506 V8 Error............................................................................................................ 2-89

036-550 FAX Board Loader Download Flash Write Error.............................................. 2-89

036-700 Fax Board Unable Communication.................................................................. 2-90

036-740 Fax Board Busy................................................................................................ 2-90

036-777 Control Channel Off Time Out.......................................................................... 2-91

036-796 Fax Document Mix Fail .................................................................................... 2-91

CHAIN 41

041-210/211 STM NVM Out-Of-Order/ STM NVM R/W Error........................................ 2-93

CHAIN 42

042-325/614 Main Motor Rotation Error/ Main Motor Rotation Warning........................ 2-95

042-400 Smell Life Over................................................................................................. 2-95

042-608 Voc Life Over ................................................................................................... 2-96

CHAIN 45

045-310 Image Ready Error........................................................................................ .. . 2-97

045-313 IOT Logic Fail................................................................................................... 2-97

CHAIN 47

047-218 MCU-2TM Communication Error...................................................................... 2-99

CHAIN 61

061-321 ROS Motor Fail ..................................................................................... .... .. .... . 2-101

061-325 No SOS Fail ......................................... ....... .... .. .... .. .... ....... .. .... .. .... .. ....... .... .. ... 2-101

CHAIN 62

062-277 DADF Communication Fail............................................................................... 2-103

062-300 Platen I/L Open................................................................................................ 2-103

062-311 IIT Software Logic Fail..................................................................................... 2-104

062-360 Carriage Position Fail....................................................................................... 2-104

062-371/380 Lamp Illumination Fail/ AGC Fail............................................................... 2-105

062-386 AOC Fail....................................................................................... .. ......... .. .... .. . 2-106

Status Indicator RAPs

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062-389 Carriage Over Run Fail (Scan End Side)......................................................... 2-106

062-396 CCD Cable Connection Fail............................................................................. 2-107

CHAIN 71

071-105 Regi Sensor On Jam (Tray 1).......................................................................... 2-109

CHAIN 72

072-102 Feed Out Sensor 2 On Jam............................................................................. 2-111

072-105 Regi Sensor On Jam (Tray 2).......................................................................... 2-111

072-210 Tray 2 Lift Up Fail..................................................... .. .. .... .. .... ..... .... .. .... .. .. ....... 2-112

072-212 Tray 2 Size Sensor Broken.............................................................................. 2-112

072-215 MCU-STM Communication Fail ....................................................................... 2-113

072-461 STM NVM Out-Of-Order .................................................................................. 2-113

072-470 STM NVM R/W Error ................................................................................ ....... 2-114

CHAIN 73

073-102 Feed Out Sensor 3 On Jam (Tray 3) ............................................................... 2-115

073-104 Feed Out Sensor 2 On Jam (Tray 3) ............................................................... 2-115

073-105 Regi Sensor On Jam (Tray 3).......................................................................... 2-116

073-210 Tray 3 Lift Up Fail..................................................... .. .. .... .. .... ..... .... .. .... .. .. ....... 2-116

CHAIN 74

074-101 Feed Out Sensor 4 On Jam (Tray 4) ............................................................... 2-117

074-102 Feed Out Sensor 3 On Jam (Tray 4) ............................................................... 2-117

074-104 Feed Out Sensor 2 On Jam (Tray 4) ............................................................... 2-118

074-105 Regi. Sensor On Jam (Tray 4)......................................................................... 2-118

074-210 Tray 4 Lift Up Fail..................................................... .. .. .... .. .... ..... .... .. .... .. .. ....... 2-119

CHAIN 75

075-135 Regi Sensor On Jam (MSI) . ............................................................................. 2-121

CHAIN 77

077-101 Regi Sensor Off Jam........................................................................................ 2-123

077-103 Fusing Unit Exit Sensor Off Jam (Long) .......................................................... 2-123

077-104 Fusing Unit Exit Sensor Off Jam (Short).......................................................... 2-124

077-106 Fusing Unit Exit Sensor On Jam . ..................................................................... 2-124

077-129 Regi Sensor On Jam (Duplex Wait)................................................................. 2-125

077-211 2TM Type Error . ................................................................................................ 2-125

077-212 Tray Module Reset Fail........................................................................... .. ....... 2-126

077-300 Front Cover Open ..................................................................................... ....... 2-126

077-301 Left Hand Cover Open..................................................................................... 2-127

077-305 2TM Cover Open ............................................................................................. 2-127

077-309 STM Cover Open................................................................. ........... .... ...... ....... 2-128

077-900/901/904 Regi Sensor/Fusing Unit Exit Sensor/Feed Out Sensor 2 Static Jam 2-128

077-905 Feed Out Sensor 3 Static Jam ......................................................................... 2-129

077-906 Feed Out Sensor 4 Static Jam ......................................................................... 2-129

CHAIN 91

091-401/402 Drum Cartridge Quality Life Over/ Drum Cartridge Life Over ................... 2-131

091-406/424 Drum Cartridge Normal Life Over/ D rum Cart ridge Abnorma l Life Over... 2-131

091-430 Drum Cartridge Life End .................................................................................. 2-132

091-440 Drum Cartridge Pre Near End.......................................................................... 2-132

091-441 Drum Cartridge Near End ................................................................................ 2-133

CHAIN 92

092-660/668 ATC Amplitude Fail/ ATC Average Fail..................................................... 2-135

092-661 Temperature Sensor Fail ................................................................................. 2-135

092-910 ATC Sensor Fail.............................................................................................. . 2-136

CHAIN 93

093-312 Toner Dispense Motor Rotation Fail ................................................................ 2-137

093-400 Toner Near Empty............................................................................................ 2-137

093-406 Toner Pre Near Empty .............................................................................. .. .... . 2-138

093-912 Toner Empty..................................................................................................... 2-138

093-956 Drum New CRU Installation Fail...................................................................... 2-139

093-959 Drum New CRU Installation Fail Exceeds Thresholding Times....................... 2-139

CHAIN 116

116-317 Configuration NG ..................................................................... .... .. ....... .... .. .. ... 2-141

116-321 Controller Logic Fail......................................................................................... 2-141

116-323 Controller NVM Data Defect............................................................................. 2-142

116-324 Exception Fail................................................................................................... 2-142

116-334 NVM Data Mismatch........................................................................................ 2-143

116-377 IIT Interrupt Timeout......................................................................................... 2-143

116-386 USB Host Terminal Unknown Device Connection Fail .................................... 2-144

116-747 Invalid Page Margin ......................................................................................... 2-144

CHAIN 117

117-327 Controller Extension Card NVM Data Defect................................................... 2-145

CHAIN 123

123-314 UI Panel Communication Fail........................................................................... 2-147

CHAIN 124

124-311 Serial Number Fail ............................................................................................ 2-149

CHAIN 127

127-396 E-mail Generate Fail........................................................................................ 2-151

CHAIN 133

133-226 Fax Country or Clock Not Set .......................................................................... 2-153

CHAIN 134

134-210 Fax Data Parameter Error ........................ ........................................................ 2-155

134-211 Fax Board Failure............................................................................................. 2-155

2.2.3 Other Failure FIP

2.2.3.1 AC Power FIP..................................................................................................... 2-157

2.2.3.2 +5VDC Power FIP.............................................................................................. 2-157

2.2.3.3 +24VDC Power FIP............................................................................................ 2-158

2.2.4 Generic FIP

2.2.4.1 Reflective Sensor Failure FIP............................................................................. 2-159

2.2.4.2 Permeable Sensor Failure FIP............................ .. .... .... ......... .. .... .... ......... .... .. ... 2-159

2.2.4.3 Switch (Normal/Open) Failure FIP ..................................................................... 2-160

2.2.4.4 Solenoid/Clutch Not Energized Failure FIP........................................................ 2-160

2.2.4.5 Solenoid/Clutch Left Energized Failure FIP....................................................... 2-161

2.2.4.6 Motor Does Not Rotate Failure FIP.................................................................... 2-161

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Status Indic a tor RAPs

2.2.4.7 Motor Left Running Failure FIP............................................ .... ......... .. .... .... .. ..... 2-162

2.2.4.8 NIP/RELEASE SOLENOID Not Energized Failure FIP...................................... 2-162

2.3 NET System Fault Check

2.3.1 Interface (Physical/Logical)................................................................................... 2-165

2.3.2 'Cannot connect to the network' or 'Print is not found from the PC' ...................... 2-165

2.3.3 No output is available, no data is printed.............................................................. 2-166

2.3.4 Printing can be performed but abnormally ............................................................ 2-167

2.3.5 Network-Related Details Check Flow.................................................................... 2-167

2.4 Software Download

2.4.1 Software Download.................................... ........................... ........................... ..... 2-169

Status Indicator RAPs

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2.1.1 How to Troubleshoot

Level 1 Troubleshooting:

• Level 1 Troubleshooting (Level 1 FIP) is the first step to diagnose a problem. Level 1 FIP
asks you whether any Fault Code and other problematic symptoms exist, guiding you to
Level 2 Troubleshooting or BSD to resolve the problem.

Level 2 Troubleshooting:

• Level 2 Troubleshooting is a diagnostic procedure of separating a problem by Fault Code,
document/paper jam and other problematic symptoms. Performing a FIP or an appropri­ate procedure in the Check Procedure enables you to discover causes of a problem in a
short period of time.

How to proceed with troubleshooting and Cautions:

• First, perform Level 1 FIP to categorize a problem. Second, proceed to an appropriate
Level 2 FIP or BSD to resolve the problem. To fi nd the causes of the problem using FIP or
Check Procedure etc., thoroughly read the instructions and follow the procedure properly.
Sometimes, when two or more causes exist, they cannot be identified at once, so the
same FIP should be repeated. In this case, pay attention to a different judgment made in
the process of the same FIP.

• For source voltage related problems, such as being unable to power up the machine,
refer to 'Other Failure FIP' to proceed with the troubleshooting.

• The Check Procedure for general electrical parts (Motor, Solenoid/Clutch, Switch, Sensor
etc.) may not be shown in each troubleshooting for some cases. In such cases, proceed
to troubleshoot by referring to 'Generic FIP'.

2.1.3 Glossary

The following terminology are used throughout the t roubleshooting section. The meaning of these terminology must be fully understood when performing problem analysis.

Common terms:

• Fault Code
This 6-digit code appears when the machine has found problems.

• Actuate (Deactuate)
To mechanically push (release) the Actuator of the switch or t he connected mechanical

linkage.

•Block
To place a sheet of document or paper on the photo sensor surface for detection.

• Check
To visually check for operation failure of parts such as relay or mechanical linkage, and

the failure status of the parts.

• Enter the CE Mode
To enter the CE Mode by following the procedure described in 'How to Enter/Exit the CE

Mode' of Chapter 6.

• Check the connection for short circuit
Turn the power OFF. Measure the resistance between the wire and the frame using the

ohm range of a tester.

• Check the connection for open circuit
Turn the power OFF. Measure the resistance between both ends of the wire using the

ohm range of a tester.

• Input Check [xxx-xxx]/Output Check [xxx-xxx]
To enter the Component Check by following the procedure described in 'How to Us e the

CE Mode' of Chapter 6.

• Analog Monitor [xxx-xxx]
To enter the Analog Monitor by following the procedure described in 'How to Use the CE

Mode' of Chapter 6.

• Check the voltage level

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Voltage Level Range

+3.3VDC (H)

(L)

+5VDC (H)

(L)

+24VDC (H)

(L)

• PL 4.2
Refer to PL 4.2 in Chapter 5 Parts List.

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Table 1

+3.2 to +3.6VDC

0.0 to +1.0VDC +4.8 to +5.4VDC

0.0 to +1.0VDC +23.3 to +25.7VDC

0.0 to +3.0VDC

Status Indic a tor RAPs

2.1.1 How to Troubleshoot

• CH 6.2 Zone J4
Refer to Chain 6.2 Zone J4 in Chapter 7 BSD.

• REP 4.1.3
Refer to REP 4.1.3 in Chapter 4.

• ADJ 4.1.3
Refer to ADJ 4.1.3 in Chapter 4.

• Replace the parts in sequence
When it is impossible to analyze causes of a problem further, replace the parts in

sequence. The part with a higher replacement frequency or higher possibility of causing a
problem is listed first for replacement.

Status Indicator RAPs

2.1.3 Glossary

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2.2.1.1 Level 1 FIP

Procedure

Ask the operator about the problem. Did the operator operate the machine correctly?
YN

Explain the correct way to operate the machine to the operator.

Output all jobs that are stored in the memory. Turn the power OFF and ON. Is the UI display

normal?
YN

Refer to [BSD (CH2.1)] and [2.2.3 Other Failure FIP] to repair the malf unction in UI dis­play.

Check the Shutdown History. Refer to [6.5.2.1 Shutdown History] to display the Fault Code on
the UI. Is the Fault Code displayed on the UI?

YN

Refer to [Troubleshooting] in the User Guide and repair the following errors.

• Problems With Hardware

• Problems With Image Quality

• Problems With Copy

• Problems W it h P rinter

• Problems With Scanner

• Problems With Network

• In Case of Paper Jam

• In Case of Document Jam

Proceed to Level 2 Troubleshooting and perform the applicable FIP.

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2.2.1.1 Level 1 FIP

Status Indicator RAPs

2.2.1.1 Level 1 FIP

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003-500 N-Up NG Out O f Range

BSD-ON:-

003-754 IPS Overrun

BSD-ON:-

During 2-Up or 4-Up, the reduce/enlarge ration was not within the range of 25 to 400%.

Cause/Action

Press [Stop] on the UI Panel and change the settings.

The IPS processing has overtook the Scan processing.

Cause/Action

This might be avoided by setting the R/E ratio to 99% or 101%. If this occurs frequently, obtain the document from the User and contact the Support Department for assistance.

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Status Indic a tor RAPs

003-500 N-Up NG Out O f Range

003-795 AMS NG Out Of Range

BSD-ON:-

003-942 Not-Supported Doc Size

BSD-ON:-

When [Reduce/Enlarge] is set to [Auto], the reduce/enlarge ratio was not within the range of 50 to 200%.

Cause/Action

Press [Stop] on the UI Panel and change the settings.

NOTE: When performing the operation again, the same Fault will occur if the user had pro­ceeded without changing the settings.

During DADF Scan of a Copy, Scan and Fax sending Job, an unsupported document size was detected.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Check the setting of the document size group.

3. Check whether the document size is a supported size.

4. If the document size is a supported size, the DADF might have malfunctioned. Refer to following FIP to check the DADF.

• 005-196 (Size Mismatch Jam on No Mix-size)

• 005-948 (SS-Size Mismatch Jam on No Mix-size)

Status Indicator RAPs

003-795 AMS NG Out Of Range

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003-956 Not-Supported Doc Size

BSD-ON:-

003-963 APS NG Out Of Range

BSD-ON:-

During Platen Scan, an unsupported document size was detected.

Cause/Action

Press [Stop] on the UI Panel and change the document.

NOTE: When performing the operation again, the same Fault will occur if the user had pro­ceeded without changing the document.

During Copy Job, when APS is selected, the image size obtained from document size x reduce/enlarge ratio was detected to be larger than the largest Standard Paper Size.

Cause/Action

Press [Stop] on the UI Panel and change the settings.

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Status Indic a tor RAPs

003-956 Not-Supported Doc Size

003-972 1Job Max Page Over

BSD-ON:-

003-973 Auto Rotation NG Out Of Range

BSD-ON:-

During Copy Job or Scan Job, the number of pages that can be scanned has been exceeded.

Cause/Action

Press [Stop] on the UI Panel and reduce the number of document pages.

During Copy Job, the following conditions were met.

• Rotation is required.

• The length of the image obtained by document x reduce/enlarge ratio is longer than 297
mm.

Cause/Action

Press [Stop] on the UI Panel and change the reduce/enlarge ratio.

Status Indicator RAPs

003-972 1Job Max Page Over

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004-345 HVPS Communication Error

BSD-ON: CH9.1

Communication failure between the ESS/MCU PWB and the HVPS was detected.

Cause/Action

1. Turn the power OFF and ON.

2. Turn OFF the power and check the connection between the HVPS J500 and the ESS/
MCU PWB J402 for open circuit, short circuit, and poor contact.

3. If no problem is found, replace the following parts in sequence:

• HVPS (PL 18.3)

• ESS/MCU PWB (PL 18.3)

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Status Indic a tor RAPs

004-345 HVPS Communication Error

Status Indicator RAPs

004-345 HVPS Communication Error

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005-122 DADF Simpl ex/Side 1 Pre Regi Sensor On Jam

BSD-ON: CH5.4

005-123 DADF Simplex/Side 1 Regi Sensor On Jam

BSD-ON: CH5.5, CH5.4

• After Pre-Feed started for the first sheet (DADF Feed M otor On (CW)) in Simplex and
Duplex, the DADF Pre Regi Sensor did not turn ON within the specified time.

• After Pre-Feed started for the second sheet onwards (DADF Feed Motor On (CW)) in
Duplex, the DADF Pre Regi Sensor did not turn ON within the specified time.

Cause/Action

Check the following:

• Transportation failure due to foreign substance on the document path.

• The surface of the Feed Roll and Nudger Roll for foreign substances.

• The surface of the Feed Roll and Nudger Roll for wear.

• The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

• The DADF Feed Clutch (Output Check [005-062]) for operation failure. (PL 56.7)

• The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)

• The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

The DADF Regi Sensor does not turn ON within the specified time after the DADF Pre Regi Sensor On.

Cause/Action

Check the following:

• Transportation failure due to foreign substance on the document path.

• The surface of the Takeaway Roll and Regi Roll for foreign substances.

• The surface of the Takeaway Roll and Regi Roll for wear.

• The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)

• The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

• The DADF T/A Clutch (Output Check [005-098]) for operation failure. (PL 56.7)

• The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)

• The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

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Status Indic a tor RAPs

005-122 DADF Simplex/Side 1 Pre Regi Sensor On

005-125/145 DADF Regi Sensor Off Jam/ DADF Regi Sensor Off Jam on Inverting

BSD-ON: CH5.5, CH5.4

005-131/132 DADF Invert Sensor On Jam on Inverting/ DADF Invert Sensor On Jam

BSD-ON: CH5.5, CH5.4

[DADF Regi Sensor Off Jam]

After the DADF Pre Regi Sensor turned OFF at Scan operation, the DADF Regi Sensor did not turn OFF within the specified time.

[DADF Regi Sensor Off Jam on Inverting]

After the DADF Pre Regi Sensor turned OFF at Invert operation, the DADF Regi Sensor did not turn OFF within the specified time.

Cause/Action

Check the following:

• Transportation failure due to foreign substance on the document path.

• The surface of the Regi Roll, Out Roll, and Exit Roll for foreign substances.

• The surface of the Regi Roll, Out Roll, and Exit Roll for wear.

• The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)

• The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

• The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)

• The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

[DADF Invert Sensor On Jam on Inverting]

After the DADF Regi Sensor turned ON at Invert operation, the DADF Invert Sensor did not turn ON within the specified time.

[DADF Invert Sensor On Jam]

After the DADF Regi Sensor turned ON in the Scan operation, the DADF Invert Sensor did not turn ON within the specified time.

Cause/Action

Check the following:

• Transportation failure due to foreign substance on the document path.

• The surface of the Out Roll for foreign substances.

• The surface of the Out Roll for wear

• The DADF Invert Sensor (Input Check [005-211]) for operation failure. (PL 56.10)

• The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)

• The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)

• The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

Status Indicator RAPs

005-125/145 DADF Regi Sensor Off Jam/ DADF Regi

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005-134/139 DADF Invert Sensor Off Jam on Inverting/ DADF Invert Sensor Off Jam

BSD-ON: CH5.5, CH5.4

[DADF Invert Sensor Off Jam on Inverting]

005-135 DADF Side 2 Pre Regi Sensor On Jam

BSD-ON: CH5.5, CH5.4

After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor did not turn ON within the specified time.

During the Invert operation where there is a next document, after the DADF Regi Sensor turned OFF, the DADF Invert Sensor did not turn OFF within the specified time.

[DADF Invert Sensor Off Jam]

During the Simplex and Duplex Scan operation, after the DADF Regi Sensor turned OFF, the DADF Invert Sensor did not turn OFF within the specified time.

Cause/Action

Check the following:

• Transportation failure due to foreign substance on the document path.

• The surface of the Out Roll and Exit Roll for foreign substances.

• The surface of the Out Roll and Exit Roll for wear.

• The DADF Invert Sensor (Input Check [005-211]) for operation failure. (PL 56.10)

• The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)

• The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)

• The Exit Pinch Roll for operation failure (including for the opera tion failure of the Exit Nip
Release Solenoid (Output Check [005-072])). (PL 56.7)

• The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

Cause/Action

Check the following:

• Transportation failure due to foreign substance on the document path.

• The surface of the Exit Roll for foreign substances.

• The surface of the Exit Roll for wear

• The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

• The DADF Feed Motor (Output Check [005-048]) for operation failure. (PL 56.6)

• The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip
Release Solenoid (Output Check [005-072])). (PL 56.7)

• The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

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Status Indic a tor RAPs

005-134/139 DADF Invert Sensor Off Jam on Invert-

005-136 DADF Side 2 Regi Sensor On Jam

BSD-ON: CH5.5, CH5.4

005-147 DADF Pre Regi Sensor Off Jam on Inverting

BSD-ON: CH5.5, CH5.4

After the DADF Pre Regi Sensor turned ON at Invert operation, the DADF Regi Sensor did not turn ON within the specified time.

Cause/Action

Check the following:

• Transportation failure due to foreign substance on the document path.

• The surface of the Exit Roll, Takeaway Roll, and Regi Roll for foreign substances.

• The surface of the Exit Roll, Takeaway Roll, and Regi Roll for wear.

• The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)

• The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

• The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)

• The DADF T/A Clutch (Output Check [005-098]) for operation failure. (PL 56.7)

• The Exit Pinch Roll for operation failure (including for the opera tion failure of the Exit Nip
Release Solenoid (Output Check [005-072])). (PL 56.7)

• The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor did not turn OFF within the specified time.

Cause/Action

Check the following:

• Transportation failure due to foreign substance on the document path.

• The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for foreign sub­stances.

• The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for wear.

• The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

• The DADF Feed Motor (Output Check [005-048/008] (CCW/CW)) for operation failure.
(PL 56.6)

• The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip
Release Solenoid (Output Check [005-072])). (PL 56.7)

• The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

Status Indicator RAPs

005-136 DADF Side 2 Regi Sensor On Jam

06/2014

2-18

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005-196 Size Mismatch Jam on No Mix-Size

BSD-ON: CH5.4, CH5.2

005-197 Prohibit Combine Size Jam

BSD-ON: CH5.4

The 2nd sheet or later of the document was detected to be of a different size conpared to the 1st sheet (the length of the document's 2nd sheet or later in SS direction is longer).

Cause/Action

1. Check the size of the document that was fed by the User.

2. If the error is not cleared, check the following:

• The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

• The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation fail­ure. (PL 56.11)

3. If no problem is found, replace the DADF PWB. (PL 56.2)

A Mixed Size document was detected.

Cause/Action

Explain to the User that Mixed Size is not supported.

Versi on 1 .0
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06/2014

2-19

Status Indic a tor RAPs

005-196 Size Mismatch Jam on No Mix-Size

005-198/199 Too Short Size Jam/ Too Long Size Jam

BSD-ON: CH5.4, CH5.2

005-210 DADF Download Fail

BSD-ON: CH1.3

[Too Short Size Jam]

It was detected that the document length in Slow Scan direction is shorter than the specifica­tions (Simpex: 85 mm, Duplex: 110 mm).

[Too Long Size Jam]

It was detected that the document length in Slow Scan direction is at the specifications (Sim ­pex: 1275 mm, Duplex: 480.1 mm) or longer.

Cause/Action

Check the size of the document that was fed by t he user. If it is within the permitted length for DADF transport, check the following:

• The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

• The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation failure.
(PL 56.11)

If no problem is found, replace the DADF PWB. (PL 56.2)

When the IISS starts up (including at Power ON/Sleep recovery), it was detected that the DADF is in Download Mode.

Cause/Action

Perform the DADF software download.

Status Indicator RAPs

005-198/199 Too Short Size Jam/ Too Long Size Jam

06/2014

2-20

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005-275/280 DADF RAM Test Fail/ DADF EEPROM Fail

BSD-ON: CH1.3

005-305 DADF Feeder Cover Interlock Open

BSD-ON: CH5.1

[DADF RAM Test Fail]

The DADF PWB RAM failed during the Read/Write operation. (At Power ON)

[DADF EEPROM Fail]

Write failure to DADF EEPROM or communication failure with EEPROM was detected.

Cause/Action

1. Turn the power OFF and ON.

2. If the problem persists, replace the DADF PWB. (PL 56.2)

The DADF Feeder Cover Interlock Switch was opened during DADF operation.

Cause/Action

1. Check the DADF Feeder Cover for mismatch.

2. Check the DADF Feeder Cover Interlock Switch (Input Check [005-212]) for operation
failure. (PL 56.6)

3. If no problem is found, replace the DADF PWB. (PL 56.2)

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2-21

Status Indic a tor RAPs

005-275/280 DADF RAM Test Fail/ DADF EEPROM

005-500 DADF Download Flash Write Error

BSD-ON: CH1.3

Failed to write into the Flash ROM during DAFD Download.

Cause/Action

1. Turn the power OFF and ON.

• If the device starts up normally
Check the FW Version of the DADF. If the FW Version is not the expected version,

turn OFF the power, start up the device in Download Mode, and then try to download
again. If the problem persists, replace the DADF PWB. (PL 56.2)

• If the device does not start up normally
Turn OFF the power and start up the device in Download Mode. If the device can

start up in Download Mode, try to download the FW again. If the problem persists,
replace the DADF PWB. (PL 56.2)

If it cannot start up in Download Mode, replace the DADF PWB. (PL 56.2)

005-907/908/913 DADF Pre Regi Sensor/DADF Regi Sensor/DADF Invert Sensor Static Jam

BSD-ON: CH5.5, CH5.4

Paper was detected by the applicable sensor at Power ON, Feeder Cover Interlock Close, or DADF Open Sensor Close.

Cause/Action

1. Check the applicable sensor for remaining paper, the Actuator for return failure, contami­nation on sensor, and etc.

2. Check the applicable sensor for operation failure.

• DADF Pre Regi Sensor (Input Check[005-206]) (PL 56.14)

• DADF Regi Sensor (Input Check[005-110]) (PL 56.14)

• DADF Invert Sensor (Input Check[005-211]) (PL 56.10)

3. If no problem is found, replace the DADF PWB. (PL 56.2)

Status Indicator RAPs

005-500 DADF Download Flash Write Error

06/2014

2-22

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005-940 DADF No Ori ginal Fail

BSD-ON: CH5.1

005-948 SS-Size Mismatch Jam on No Mix-size

BSD-ON: CH5.4, CH5.2

It was detected that the document was pulled out during document feed.

Cause/Action

Reload the document.

In No Mix mode, it was detected that a document with a shorter size in Slow Scan (SS) direc­tion was transported from the DADF.

Cause/Action

1. Check the size of the document that was fed by the User.

2. If the error is not cleared, check the following:

• The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

• The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation fail-

ure. (PL 56.11)

3. If no problem is found, replace the DADF PWB. (PL 56.2)

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Status Indic a tor RAPs

005-940 DADF No Original Fail

Status Indicator RAPs

005-948 SS-Size Mismatch Jam on No Mix-size

06/2014

2-24

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007-270 Tray 1 Paper Size Switch Broken

BSD-ON: CH7.1

007-272 Tray 3 Paper Size Switch Brok en

BSD-ON: CH7.3

The Tray 1 Size Sensor open circuit was detected. (The AD value is at its largest.)

NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being per­formed.

Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial con­nections.

Cause/Action

Check the following:

• The connection between the Tray 1 Paper Size Switch J109 and the ESS/MCU PWB
J414 for open circuit, short circuit, and poor contact.

• Tray 1 Paper Size Switch: Analog Monitor [072-050]/Input Check [072-114] (PL 9.1)

• The Tray 1 paper guide mechanism for damage and foreign substances.

• The Tray 1 Paper Size Switch for damage, improper installation, and Actuator operation
failure.

If no problems are found, replace the ESS/MCU PWB (PL 18.3).

The Tray 3 Size Sensor open circuit was detected. (The AD value is at its largest.)

NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being per­formed.

Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial con­nections.

Cause/Action

Check the following:

• The connection between the Tray 3 Paper Size Switch J820 and the 2TM PWB J548 for
open circuit, short circuit, and poor contact.

• Tray 3 Paper Size Switch: Analog Monitor [072-052]/Input Check [072-110] (PL 11.1)

• The Tray 3 paper guide mechanism for damage and foreign substances.

• The Tray 3 Paper Size Switch for damage, improper installation, and Actuat or operation
failure.

If no problems are found, replace the 2TM PWB (PL 11.6).

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Status Indic a tor RAPs

007-270 Tray 1 Paper Size Switch Broken

007-273 Tray 4 Paper Size Switch Broken

BSD-ON: CH7.4

The Tray 4 Size Sensor open circuit was detected. (The AD value is at its largest.)

NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being per­formed.

Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial con­nections.

Cause/Action

Check the following:

• The connection between the Tray 4 Paper Size Switch J824 and the 2TM PWB J548 for
open circuit, short circuit, and poor contact.

• Tray 4 Paper Size Switch: Analog Monitor [072-053]/Input Check [072-113] (PL 11.1)

• The Tray 4 paper guide mechanism for damage and foreign substances.

• The Tray 4 Paper Size Switch for damage, improper installation, and Actuator operation
failure.

If no problems are found, replace the 2TM PWB (PL 11.6).

Status Indicator RAPs

007-273 Tray 4 Paper Size Switch Broken

06/2014

2-26

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010-311 Fusing Unit Center Thermistor Defect

BSD-ON: CH10.2

010-312 Fusing Unit Rear Thermistor Defect

BSD-ON: CH10.2

An open circuit abnormality (the AD value of the STS is equivalent to the open circuit value) of the Heat Roll Center Thermistor was detected.

Procedure

Turn OFF the power and disconnect the Heat Roll Center Thermistor connector P/J600. Mea­sure the resistance between the Heat Roll Center Thermistor J600 pin-1 and J600 pin-2. Is

the resistance infinite?
YN

Reconnect the connector P/J600 and measure the res istance between the ESS/MCU PWB J403 pin-1 and J403 pin-2. Is the resistance infinite?

YN

Replace the ESS/MCU PWB (PL 18.3).

Check the following connections for open circuits and poor contacts.

• Between ESS/MCU PWB J403-1 and Heat Roll Center Thermistor P600-4

• Between ESS/MCU PWB J403-2 and Heat Roll Center Thermistor P600-3

Replace the Fusing Unit. (PL 7.1)

An open circuit abnormality (the AD value of the STS is equivalent to the open circuit value) of the Heat Roll Rear Thermistor was detected.

Procedure

Turn OFF the power and disconnect the Heat Roll Rear Thermistor connector P/J600. Mea­sure the resistance between the Heat Roll Rear Thermistor J600 pin-3 and J600 pin-4. Is the

resistance infinite?
YN

Reconnect the connector P/J600 and measure the resistance between the ESS/MCU PWB J403 pin-3 and J403 pin-4. Is the resistance infinite?

YN

Replace the ESS/MCU PWB (PL 18.3).

Check the following connections for open circuits and poor contacts.

• Between ESS/MCU PWB J403-3 and Heat Roll Rear Thermistor P600-2

• Between ESS/MCU PWB J403-4 and Heat Roll Rear Thermistor P600-1

Replace the Fusing Unit. (PL 7.1)

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2-27

Status Indic a tor RAPs

010-311 Fusing Unit Ce nter Thermistor Defect

010-320 Over Heat Temperature Fail

BSD-ON: CH10.2, CH10.1

010-327 Fusing Unit On Time Fail

BSD-ON: CH10.2, CH10.1

A high temperature error was detected at the Center Thermistor ( 245 degrees C or higher) or the Rear Thermistor (270 degrees C or higher).

NOTE: To clear this Fail, first remove the cause, next clear the value of NVM [744-040] (Over
Heat T emp Fail) to '0' , and then turn the power OFF then ON. The relationship between the dis­played value and the Thermistor that detected the high temperature error is as follows:

•0: Normal

• 1: High Temperature Error of Heat Roll Center Thermistor

• 2: High Temperature Error of Heat Roll Rear Thermistor

Cause/Action

Check the following:

• The Center Thermistor or the Rear T hermistor for dropped parts, sensor contamination,
and foreign substances blocking the sensor.

• The Heat Roll for wound up, stuck paper.

• The Heat Roll Center Thermistor (Analog Monitor [010-050]) for operation failure.

• The Heat Roll Rear Thermistor (Analog Monitor [010-051]) for operation failure.

• The Heater Rod for operation failure.

If no problem is found, replace the following parts in sequence:

• Fusing Unit (PL 7.1)

• LVPS (PL 18.3)

• ESS/MCU PWB (PL 18.3)

Any of the following was detected:

• The Heater Rod did not turn OFF within the specified time after the Heater Rod On.

• After power ON, the temperature of the Fusing Unit does not reach the specified value
within the specified time.

Cause/Action

Check the following:

• The Heater Rod for operation failure.

• The connection between the LVPS J511 and the Fusing Unit P10 for open circuit and
poor contact

• The Center Thermistor for dropped parts, sensor contamination, and foreign substances
blocking the sensor.

• The Heat Roll for wound up, stuck paper.

If no problem is found, replace the following parts in sequence:

• Fusing Unit (PL 7.1)

• LVPS (PL 18.3)

• ESS/MCU PWB (PL 18.3)

Status Indicator RAPs

010-320 Over Heat Temperature Fail

06/2014

2-28

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010-379 Fusing Unit Hot Not Ready Return Time Fail

BSD-ON: CH10.2

010-392 NOHAD Fan Defect

BSD-ON: CH10.3

The High Temperature Not Ready state is not cleared even after the Recovery Time (NVM) has passed.

Cause/Action

• Turn the power OFF and ON. If the problem persists, the Fusing Unit c ould be malfunc­tioning.

Replace the Fusing Unit. (PL 7.1)

NOHAD Fan failure was detected. When the NOHAD Fan Fail signal indicating an abnormality of the Fan was monitored at the specified time int erval, it was found to have failed the specified number of times or higher in a row.

Cause/Action

1. Check the NOHAD Fan (Output Check [042-002]) for operation failure. (PL 4.1)

2. Check the NOHAD Fan for foreign substances.

3. If no problem is found, replace the ESS/MCU PWB (PL 18.3).

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2-29

Status Indic a tor RAPs

010-379 Fusing Unit Hot Not Ready Return Time

010-602 Over Temp Cooling Mode

BSD-ON: CH10.2

Unable to print because the temperature in the machine has risen above the specification value.

Cause/Action

Wait until the temperature in the machine has dropped.

Status Indicator RAPs

010-602 Over Temp Cooling Mode

06/2014

2-30

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016-346 Fax Parameter Incorrect

BSD-ON:-

016-372 File Access Error

BSD-ON:-

Parameter Error received from the Fax Board. Self Diagnostic: Parameter Error received.

Cause/Action

1. Turn the power OFF and ON.

2. Print out the Error Report and then replace the Fax PWB (PL 18.5).

3. Re-send the Fax or request for the customer to receive one.

Unable to access the files that had been stored in the device for some reasons (access refused, etc.).

Cause/Action

1. Turn the power OFF and ON.

2. Install a firmware with the correct version.

3. If the problem persists, replace the ESS/MCU PWB. (PL 18.3)

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Status Indic a tor RAPs

016-346 Fax Parameter Incorrect

016-500 Controller Download Flash Write Er ror

BSD-ON:-

016-501 Controller Boot Flash Write Error

BSD-ON:-

Unable to write the Download File of Controller Main into the Flash ROM.

Cause/Action

1. Turn the power OFF and ON. (If the contents of the Flash ROM is corrupted, the machine will boot up in Emergency

Boot Download mode after Power ON.)

2. If the problem persists, replace the ESS/MCU PWB (PL 18.3).

Unable to write the Download File of Controller Boot into the Flash ROM.

Cause/Action

1. Turn the power OFF and ON.

2. If the problem persists, replace the ESS/MCU PWB (PL 18.3).

Status Indicator RAPs

016-500 Controller Download Flash Write Error

06/2014

2-32

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016-502 UI Panel Download Flash Write Error

BSD-ON:-

016-504 UI panel Font Download Flash Write Error

BSD-ON:-

Unable to write the Download File of UI Panel into the Flash ROM.

Cause/Action

1. Turn the power OFF and ON.

2. If the problem persists, replace the following parts in sequence:

• ESS/MCU PWB (PL 18.3)

• UI PWB (PL 1.10)

Unable to write the Download File of UI Panel Font into the Flash ROM.

Cause/Action

1. Turn the power OFF and ON.

2. If the problem persists, replace the following parts in sequence:

• Control Panel (PL 1.10)

• ESS/MCU PWB (PL 18.3)

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Status Indic a tor RAPs

016-502 UI Panel Download Flash Write Error

016-570 No Response from USB-Host for Scan Jo b

BSD-ON: CH3.3

016-571 No Response from USB-Host for Print Job

BSD-ON: CH3.3

When any of the following has occurred as Scan to PC (USB) is in progress.

• The command from the PC was disrupted for 5 seconds.

• The machine has detected a communication error with the USB Device.

• The sending of commands to the PC remained uns uccessful even when 500 ms has
passed. (The time-out time is the time calculated from the size of the data being sent only
when sending image data.)

Cause/Action

1. Press [Stop] on the UI Panel.

2. Check the connection of the USB Cable between this machine and the PC.

3. Check the status (is it powered OFF, frozen, etc.) of the PC.

When any of the following has occurred as USB Print or Download data interpretation is in progress.

• The command from the PC was disrupted for 2 minutes.

• The machine has detected a communication error with the USB Device.

• The sending of commands to the PC remained uns uccessful even when 500 ms has
passed.

NOTE: This Fault will clear automatically. (It will not be displayed on the UI Panel)

Cause/Action

1. Check the connection of the USB Cable between this machine and the PC.

2. Check the status (is it powered OFF, frozen, etc.) of the PC.

Status Indicator RAPs

016-570 No Response from USB-Host for Scan Job

06/2014

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016-598 E-mail Message Size Over

BSD-ON:-

During Scan to E-mail, the maximum attachment size was exceeded at the 1st page.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Delete the contents of the attached data.

3. Enter the Diag and input NVM [840-167]. Adjust the limit value of attachment size for Scan to E-mail.

4. Lower the resolution setting.

5. Change the document type.

6. Change the output color.

016-742/744 Download File Error/ Download File Check Sum Error

BSD-ON:-

[Download File Error]

It was detected that there is an error with either the file format of the Download File, the Device Identifier, the Device Serial Number, or the Target Device Character String.

[Download File Check Sum Error]

The Download File checksum error was detected.

Cause/Action

1. Turn the power OFF and ON.

2. Install a firmware with the correct version.

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Status Indic a tor RAPs

016-598 E-mail Message Size Over

016-749/799 HBP L or X PJL Syntax Error/ Print Instruction Fail

BSD-ON:-

[HBPL or XPJL Syntax Error]

When the Print Job data interpretation is in progress, an illegal command that cannot be ignored was received from the Client driver.

[Print Instruction Fail]

During the Print Job, the Job cannot be executed with the specified combination of print param­eters (Stored File Size, Paper Size, Paper Tray, Duplex Settings, Output Tray, and etc.).

NOTE: During Continuous Print, this error will not occur until the paper that immediately pre­cedes the paper where the applicable image is supposed to be printed on has been output suc­cessfully.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Check whether the Printer Driver that is being used is the correct one.

3. Check whether the specified print parameters are correct.

016-759 Copy Counter Full

BSD-ON:-

During Multi Account Mode, any of the following has occurred:

• The general user that is logged in has reached the allotted maximum print count.

• A general user that has reached the allotted maximum print count has logged in.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Clear the count for the user.

Status Indicator RAPs

016-749/799 HBPL or XPJL Syntax Error/ Print In-

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016-764 SMTP Server Connection Fail

BSD-ON:-

016-765 SMTP Server Disk Full

BSD-ON:-

Unable to continue the E-mail sending process due to some problems.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Check the SMTP Server.

The e-mail send/receive area of the SMTP Server (PC) is full.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Delete the contents of the e-mail data.

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Status Indic a tor RAPs

016-764 SMTP Server Connection Fail

016-766 SMTP Ser ver Limit Over

BSD-ON:-

016-768 SMTP Sender Address Error

BSD-ON:-

The e-mail limit value of the SMTP Server (PC) has been exceeded.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Delete the contents of the e-mail data.

When the device is performing a send for the very first time to the connected SMTP Server, an address-related error was notified.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Set the address at the device.

NOTE: When performing the operation again, the same Fault will occur if the user had pro­ceeded without changing the settings.

Status Indicator RAPs

016-766 SMTP Server Limit Over

06/2014

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016-776 Marker Code Detection Fail

BSD-ON:-

016-781 SMTP Server Refusal

BSD-ON:-

During Copy Job or Print Job, when expanding only up to the size that was specified at the expansion, the End Code cannot be found in the compressed data.

NOTE: Before the occurrence of this fail, there are cases where [045-310 Image Ready Error] would occur first.

NOTE: During Continuous Print, this error will not occur until the paper that immediately pre­cedes the paper where the applicable image is supposed to be printed on has been output suc­cessfully.

Cause/Action

1. Turn the power OFF and ON.

2. If the problem reoccurs, determine whether it is caused by the Copy document or the Print data and contact the Support Department for assistance.

The SMTP Server is refusing to send e-mails for some reasons.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Set the permission at the SMTP side.

NOTE: When performing the operation again, the same Fault will occur if the user had pro­ceeded without changing the settings.

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Status Indic a tor RAPs

016-776 Marker Code Detection Fail

016-981 EPC Memory Full

BSD-ON:-

016-982 SCAN Memory Full

BSD-ON:-

During Copy Job, the EPC memory is filled up.

Cause/Action

Perform any of the following and then turn the power OFF and ON.

• Press [OK] on the UI Panel. (Print out images that are currently in the EPC area.)

• Press [Stop] on the UI Panel. (Do not print out images that are currently in the EPC area.)

During Scan Job (except for Scan to PC (USB)), memory full was detected at the 1st page.

Cause/Action

• Lower the resolution setting.

• Change the document type.

• Change the output color.

Status Indicator RAPs

016-981 EPC Memory Full

06/2014

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016-985 Max Attachment Size Over

BSD-ON:-

During Scan to E-mail, the maximum attachment size was exceeded at the 2nd page or later.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Enter the Diag and input NVM [840-167]. Adjust the limit value of attachment size for Scan to E-mail.

3. Lower the resolution setting.

4. Change the document type.

5. Change the output color.

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Status Indic a tor RAPs

016-985 Max Attachment Size Over

Status Indicator RAPs

016-985 Max Attachment Size Over

06/2014

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017-745 SMB Size Over

BSD-ON:-

In Scan to PC (SMB) the upper limit of storage size was exceeded.

Cause/Action

1. Lower the resolution setting.

2. Change the document type.

3. Change the output color.

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Status Indic a tor RAPs

017-745 SMB Size Over

Status Indicator RAPs

017-745 SMB Size Over

06/2014

2-44

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024-365 Image Output FIFO Error

BSD-ON:-

024-910/911/915 Tray 1/Tray 2/MSI Paper Length Mismatch

BSD-ON: CH8.4

An image transfer underrun has occurred.

Cause/Action

As CE action, check the output copy and dispose of the paper with image error.

The Paper Size for the applicable Tray is longer by 10.1 mm or more, or shorter by 13.1 mm or more than the setting.

Cause/Action

Check the following:

• Check whether the size of the paper loaded in the Tray is the same as the size of the
Paper Guide.

• Transportation failure due to foreign substance on the document path.

• The surface of the Feed Roll, T/A Roll 2 (Tray 2), Regi Roll, and Idler Roll of the applica­ble Tray for foreign substances.

• The surface of the Feed Roll, T/A Roll 2 (Tray 2), Regi Roll, and Idler Roll of the applica­ble Tray for wear.

• The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1)

• The Regi Clutch (Output Check [071-001]) for operation failure. (PL 15.1)

• The MSI Feed Clutch (Output Check [072-014]) for operation failure. (MSI) (PL 13.3)

• The BTR for contamination, wear, and transportation failure due to deterioration.

• The Drive Gear for wear and damage.

• Usage of out of spec paper.

If no problems are found, replace the ESS/MCU PWB (PL 18.3).

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Status Indic a tor RAPs

024-365 Image Output FIFO Error

024-912 Tray 3 Paper Length Mismatch

BSD-ON: CH8.4

024-913 Tray 4 Paper Length Mismatch

BSD-ON: CH8.4

The Paper Size for the applicable Tray is longer by 10.1 mm or more, or shorter by 13.1 mm or more than the setting.

Cause/Action

Check the following:

• Check whether the size of the paper loaded in Tray 3 is the same as the size of the Paper
Guide.

• Transportation failure due to foreign substance on the document path.

• The surface of the Feed Roll, T/A Roll (Tray 3), Regi Roll, and Idler Roll of the applicable
Tray for foreign substances.

• The surface of the Feed Roll, T/A Roll (Tray 3), Regi Roll, and Idler Roll of the applicable
Tray for wear.

• The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1)

• The Regi Clutch (Output Check [071-001]) for operation failure. (PL 15.1)

• The MSI Feed Clutch (Output Check [072-014]) for operation failure. (MSI) (PL 13.3)

• The BTR for contamination, wear, and transportation failure due to deterioration.

• The Drive Gear for wear and damage.

• Usage of out of spec paper.

If no problems are found, replace the ESS/MCU PWB. (PL 18.3)

The Paper Size for the applicable Tray is longer by 10.1 mm or more, or shorter by 13.1 mm or more than the setting.

Cause/Action

Check the following:

• Check whether the size of the paper loaded in Tray 4 is the same as the size of the Paper
Guide.

• Transportation failure due to foreign substance on the document path.

• The surface of the Feed Roll, T/A Roll (Tray 4), Regi Roll, and Idler Roll of the applicable
Tray for foreign substances.

• The surface of the Feed Roll, T/A Roll (Tray 4), Regi Roll, and Idler Roll of the applicable
Tray for wear.

• The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1)

• The Regi Clutch (Output Check [071-001]) for operation failure. (PL 15.1)

• The MSI Feed Clutch (Output Check [072-014]) for operation failure. (MSI) (PL 13.3)

• The BTR for contamination, wear, and transportation failure due to deterioration.

• The Drive Gear for wear and damage.

• Usage of out of spec paper.

If no problems are found, replace the ESS/MCU PWB. (PL 18.3)

Status Indicator RAPs

024-912 Tray 3 Paper Length Mismatch

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024-946 Tray 1 Unknown Paper Size

BSD-ON: CH7.1

024-947 Tray 2 Unknown Paper Size

BSD-ON: CH7.2

One of the following errors was detected.

• During Copy Job and Diag Job, Tray 1 was selected but the paper guides in Tray 1 are in
a configuration that is not supported by the System.

• During Copy Job and Diag Job, Tray 1 was selected but it has been pulled out.

Cause/Action

Press [Stop] on the UI Panel and either install Tray 1 or check the position of the paper guides and load the correct paper.

NOTE: When performing the operation again, the same Fault will occur if the user had pro­ceeded without changing the settings.

If the problem persists, check the following:

• The Tray 1 paper guide mechanism for damage and foreign substances.

• The Tray 1 Paper Size Switch for damage, improper installation, and Actuator operation
failure.

• Tray 1 Paper Size Switch: Analog Monitor [072-050]/Input Check [072-114] (PL 9.1)

• The connection between the Tray 1 Paper Size Switch J109 and the ESS/MCU PWB
J412 for open circuit, short circuit, and poor contact.

If no problems are found, replace the ESS/MCU PWB (PL 18.3).

One of the following errors was detected.

• During Copy Job and Diag Job, Tray 2 was selected but the paper guides in Tray 2 are in
a configuration that is not supported by the System.

• During Copy Job and Diag Job, Tray 2 was selected but it has been pulled out.

Cause/Action

Press [Stop] on the UI Panel and either install Tray 2 or check the position of the paper guides and load the correct paper.

NOTE: When performing the operation again, the same Fault will occur if the user had pro­ceeded without changing the settings.

If the problem persists, check the following:

• The Tray 2 paper guide mechanism for damage and foreign substances.

• The Tray 2 Paper Size Switch for damage, improper installation, and Actuat or operation
failure.

• Tray 2 Paper Size Switch: Analog Monitor [072-051]/Input Check [072-107] (PL 10.1)

• The connection between the Tray 2 Paper Size Switch J820C and the STM PWB J548C
for open circuit, short circuit, and poor contact.

If no problems are found, replace the following parts in sequence:

• STM PWB (PL 10.6)

• ESS/MCU PWB (PL 18.3)

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024-946 Tray 1 Unknow n Paper Size

024-948 Tray 3 Unknown Paper Size

BSD-ON: CH7.3

024-949 Tray 4 Unknown Paper Size

BSD-ON: CH7.4

One of the following errors was detected.

• During Copy Job and Diag Job, Tray 3 was selected but the paper guides in Tray 3 are in
a configuration that is not supported by the System.

• During Copy Job and Diag Job, Tray 3 was selected but it has been pulled out.

Cause/Action

Press [Stop] on the UI Panel and either install Tray 3 or check the position of the paper guides and load the correct paper.

NOTE: When performing the operation again, the same Fault will occur if the user had pro­ceeded without changing the settings.

If the problem persists, check the following:

• The Tray 3 paper guide mechanism for damage and foreign substances.

• The Tray 3 Paper Size Switch for damage, improper installation, and Actuator operation
failure.

• Tray 3 Paper Size Switch: Analog Monitor [072-052]/Input Check [072-110] (PL 11.1)

• The connection between the Tray 3 Paper Size Switch J820 and the 2TM PWB J548 for
open circuit, short circuit, and poor contact.

If no problems are found, replace the following parts in sequence:

• 2TM PWB (PL 11.6)

• ESS/MCU PWB (PL 18.3)

One of the following errors was detected.

• During Copy Job and Diag Job, Tray 4 was selected but the paper guides in Tray 4 are in
a configuration that is not supported by the System.

• During Copy Job and Diag Job, Tray 4 was selected but it has been pulled out.

Cause/Action

Press [Stop] on the UI Panel and either install Tray 4 or check the position of the paper guides and load the correct paper.

NOTE: When performing the operation again, the same Fault will occur if the user had pro­ceeded without changing the settings.

If the problem persists, check the following:

• The Tray 4 paper guide mechanism for damage and foreign substances.

• The Tray 4 Paper Size Switch for damage, improper installation, and Actuat or operation
failure.

• Tray 4 Paper Size Switch: Analog Monitor [072-053]/Input Check [072-113] (PL 11.1)

• The connection between the Tray 4 Paper Size Switch J824 and the 2TM PWB J548 for
open circuit, short circuit, and poor contact.

If no problems are found, replace the following parts in sequence:

• 2TM PWB (PL 11.6)

• ESS/MCU PWB (PL 18.3)

Status Indicator RAPs

024-948 Tray 3 Unknown Paper Size

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024-950 Tray 1 No Paper

BSD-ON: CH7.5

024-951 Tray 2 No Paper

BSD-ON: CH7.6

Any of the following was detected:

• The paper in the Tray 1 has ran out. (When the ATS function of Tray 1 is disabled)

• Although the paper in the Tray 1 was detected to have ran out, paper is not supplied from
another Tray. (When the ATS function of Tray 1 is enabled)

Cause/Action

1. Load paper into the Tray 1. (If this had occurred during ATS of Tray 1 or Tray 2, load paper with the same settings as for the applicable Tray into other than MSI.)

2. If the problem persists, check the following:

• The paper supply mechanism of the applicable Tray for damage and foreign s ub-

stances.

• The No Paper Sensor of the Tray 1 (Input Check [072-100]) for operation failure. (PL

9.1)

• The No Paper Sensor of the Tray 1 for contamination, improper installation, and

Actuator operation failure.

3. If no problem is found, replace the following parts:

• ESS/MCU PWB (PL 18.3)

Any of the following was detected:

• The paper in the Tray 2 has ran out. (When the ATS function of Tray 2 is disabled)

• Although the paper in the Tray 2 was detected to have ran out, paper is not supplied from
another Tray. (When the ATS function of Tray 2 is enabled)

Cause/Action

1. Load paper into the Tray 2. (If this had occurred during ATS of Tray 1 or Tray 2, load paper with the same settings as for the applicable Tray into other than MSI.)

2. If the problem persists, check the following:

• The paper supply mechanism of the applicable Tray for damage and foreign sub-

stances.

• The No Paper Sensor of the Tray 2 (Input Check [072-101]) for operation failure. (PL

10.3)

• The No Paper Sensor of the Tray 2 for contamination, improper installation, and

Actuator operation failure.

3. If no problem is found, replace the following parts:

• ESS/MCU PWB (PL 18.3)

• STM PWB (Tray 2) (PL 10.6)

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024-950 Tray 1 No Paper

024-952 Tray 3 No Paper

BSD-ON: CH7.7

024-953 Tray 4 No Paper

BSD-ON: CH7.8

One of the following errors was detected. However, this is not detected until the paper is about to be fed.

• During Copy Job or Print Job, Tray 3 was selected but Tray 3 has run out of paper and the
ATS function for Tray 3 is disabled. This also includes the cases where Tray 3 was
selected by the System Controller due to APS result.

• During Copy Job or Print Job, Tray 3 was selected by the System due to APS result but it
was detected that Tray 3 has run out of paper and the machine is unable to ATS to other
Trays.

Cause/Action

Perform any of the following:

• Press [Stop] on the UI Panel.

• Load paper into Tray 3.

• If this had occurred during ATS, load paper with the same settings as for Tray 3 into other
than MSI.

If the problem persists, check the following:

• The Tray 3 paper supply mechanism for damage and foreign substances.

• The Tray 3 No Paper Sensor for contamination, improper installation, and Actuator opera­tion failure .

• Tray 3 No Paper Sensor: Input Check [072-102] (PL 11.3)

• The connection between the Tray 3 No Paper Sensor J102B and the 2TM PWB J549 for
open circuit, short circuit, and poor contact.

One of the following errors was detected. However, this is not detected until the paper is about to be fed.

• During Copy Job or Print Job, Tray 4 was selected but Tray 4 has run out of paper and the
ATS function for Tray 4 is disabled. This also includes the cases where Tray 4 was
selected by the System Controller due to APS result.

• During Copy Job or Print Job, Tray 4 was selected by the System due to APS result but it
was detected that Tray 4 has run out of paper and the machine is unable to ATS to other
Trays.

Cause/Action

Perform any of the following:

• Press [Stop] on the UI Panel.

• Load paper into Tray 4.

• If this had occurred during ATS, load paper with the same settings as for Tray 4 into other
than MSI.

If the problem persists, check the following:

• The Tray 4 paper supply mechanism for damage and foreign substances.

• The Tray 4 No Paper Sensor for contamination, improper installation, and Actuator opera­tion failure .

• Tray 4 No Paper Sensor: Input Check [072-103] (PL 11.3)

• The connection between the Tray 4 No Paper Sensor J102A and the 2TM PWB J549 for
open circuit, short circuit, and poor contact.

If no problems are found, replace the following parts in sequence:

• 2TM PWB (PL 11.6)

• ESS/MCU PWB (PL 18.3)

Status Indicator RAPs

024-952 Tray 3 No Paper

If no problems are found, replace the following parts in sequence:

• 2TM PWB (PL 11.6)

• ESS/MCU PWB (PL 18.3)

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024-954 MSI No Paper

BSD-ON: CH7.9

024-958/959/960 MSI/Tray 1/Tray 2 Paper Size Mismatch

BSD-ON:-

Any of the following was detected:

• The paper in the MSI has ran out. (When the ATS function of MSI is disabled)

• Although the paper in the MSI was detected to have ran out, paper is not supplied from
another Tray. (When the ATS function of MSI is enabled)

Cause/Action

1. Load paper into the MSI. (If this had occurred during ATS of Tray 1 or Tray 2, load paper with the same settings as for the applicable Tray into other than MSI.)

2. If the problem persists, check the following:

• The paper supply mechanism of the MSI for damage and foreign substances.

• The MSI No Paper Sensor (Input Check [072-104] for operation failure. (PL 13.3)

• The MSI No Paper Sensor for contamination, improper installation, and Actuator

operation failure.

3. If no problem is found, replace the following parts:

• ESS/MCU PWB (PL 18.3)

During Print Job, the paper size settings of the selected Tray is different from the paper size specified for the Job.

Cause/Action

Change the paper settings of the selected Tray to the appropriate one.

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024-954 MSI No Paper

024-961 Tray 3 Paper Size Mism atch

BSD-ON: CH7.3

024-962 Tray 4 Paper Size Mismatch

BSD-ON: CH7.4

During Print Job, the paper size settings of t he selected Tray is different from the paper size specified for the Job.

Cause/Action

Change the paper settings of the selected Tray to the appropriate one.

During Print Job, the paper size settings of the selected Tray is different from the paper size specified for the Job.

Cause/Action

Change the paper settings of the selected Tray to the appropriate one.

Status Indicator RAPs

024-961 Tray 3 Paper Size Mismatch

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024-965 APS NG Unsel ected

BSD-ON:-

024-966 APS NG Permission Denied

BSD-ON:-

During Copy Job, Print Job, and Report Job with APS settings, the Paper Size and paper ori­entation (SEF/LEF) settings specified by the Job are different from the settings at Tray 1, Tray
2, Tray 3, Tray 4 and MSI.

Cause/Action

Change the paper settings of the Tray to the appropriate one.

Although APS was selected during Copy Job or Print Job, all the Trays are either prohibited for APS or malfunctioning.

Cause/Action

• Repair any Tray that is malfunctioning.

• Release the APS prohibition setting.
NVM 780-61: STM
NVM 780-62: Tray 3
NVM 780-63: Tray 4
NVM 780-64: MSI

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024-965 APS NG Unselected

Status Indicator RAPs

024-966 APS NG Permission Denied

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026-718 D-Fax Inst ruction Fail

BSD-ON:-

026-737 Network Error

BSD-ON:-

During D-Fax Job, the job cannot be performed using the specified combination of print param­eters (stored image size, etc.).

Cause/Action

• Upgrade the Controller software

• Upgrade the Printer Driver

• If the problem persists, contact the Support Department

Unable to connect to the Server due to reasons such as there is a network failure, the Server is turned OFF, the specified protocol is not running in the Server etc.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Check and change the settings of the various items that are required for the operation.

NOTE: When performing the operation again, the same Fault will occur if the user had pro­ceeded without changing the settings.

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026-718 D-Fax Instruction Fail

Status Indicator RAPs

026-737 Network Error

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027-518 Forwarding Login Error

BSD-ON:-

027-520 SMB Forwarding Bad Volume

BSD-ON:-

Unable to log in normally to the transfer destination.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Set the login permission at the transfer destination.

NOTE: When performing the operation again, the same Fault will occur if the user had pro­ceeded without changing the settings.

One of the following errors was detected.

• A character string that cannot be set has been specified in volume (shared name, path,
etc.).

• The specified path does not exist.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Review and set the volume or the specified path.

NOTE: When performing the operation again, the same Fault will occur if the user had pro­ceeded without changing the settings.

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027-518 Forwarding Login Error

027-522 Forwarding Ac cess Error

BSD-ON:-

027-528 SMB Disk full

BSD-ON:-

Write was refused even though the connection to the transfer destination is normal.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Set the write permission at the transfer destination.

NOTE: When performing the operation again, the same Fault will occur if the user had pro­ceeded without changing the settings.

Unable to write into the shared folder because the HDD of the PC is full.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Free up some space in the HDD of the PC.

Status Indicator RAPs

027-522 Forwarding Access Error

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027-543 SMB Forwarding Bad Address

BSD-ON:-

027-779 SMTP Server Login Error

BSD-ON:-

The Net BIOS name or the address specified at the FQDN is incorrect.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Review and set the specified address.

NOTE: When performing the operation again, the same Fault will occur if the user had pro­ceeded without changing the settings.

A login error was returned at SMTP-AUTH.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Set the permission at the SMTP side.

NOTE: When performing the operation again, the same Fault will occur if the user had pro­ceeded without changing the settings.

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027-543 SMB Forwarding Bad Address

Status Indicator RAPs

027-779 SMTP Server Login Error

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033-313 Fax Board Communication Fail

BSD-ON: CH34.1

033-316 Fax Box NVM Data Defect

BSD-ON:-

Communication failure with Fax Board was detected.

Cause/Action

1. Turn the power OFF and ON.

2. Check the connection of the Fax Board Cable.

3. If the problem persists, replace the following parts in sequence:

• Fax Board Cable (PL 18.5)

• Fax PWB (PL 18.5)

The NVM data of the Fax Board is corrupted.

Cause/Action

1. Turn the power OFF and ON.

2. Perform NVM Initialize in the CE Mode. For details on the NVM Initialize, refer to '6.5.2.4
NVM Initialize'.

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033-313 Fax Board Communication Fail

033-325 Modem No Response

BSD-ON:-

033-326 Fax Controller File Broken

BSD-ON:-

0x80 4: Warning T30_MODEM_HANG_UP_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

When printing received Fax, the Controller File is damaged.

Cause/Action

Turn the power OFF and ON.

Status Indicator RAPs

033-325 Modem No Response

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033-503 Recei ve T1 Time Out

BSD-ON:-

033-504 T2 Time Out

BSD-ON:-

0x49 4: Warning T30_EOM_T1_TIMEOUT_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

0x43 4: Warning T30_T2_TIMEOUT_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

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033-503 Receive T1 Time Out

033-505 T5 Time Out

BSD-ON:-

033-506 DCN Receive

BSD-ON:-

0x65 4: Warning T30_T5_TIMEOUT_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

0x6A 4: Warning T30_RXD_NULEOR_AFTER_DCN.

Cause/Action

Clears automatically (concluded within the Fax Board).

Status Indicator RAPs

033-505 T5 Time Out

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033-507 Unable to receive by remote

BSD-ON:-

033-509 DIS DCS Illegal Command Receive

BSD-ON:-

0x46 4: Warning T30_RXB_RESP_RCV_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

0x40 4: Warning T30_DCS_RETRY_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

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033-507 Unable to receive by re mote

033-510 Fallback Error

BSD-ON:-

033-517 Timeout ECM Between Frame

BSD-ON:-

0x41 4: Warning T30_TCF_FAIL_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

0x69 4: Warning T30_TXD_RESP_RCV_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

Status Indicator RAPs

033-510 Fallback Error

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033-526 ECM Send EOR-Q Send

BSD-ON:-

033-529 RTN Receive

BSD-ON:-

0x51 4: Warning ECM Data Error COMM_RESULTCODE_ECM_DATA_ERROR.

Cause/Action

Clears automatically (concluded within the Fax Board).

0x66 4: Warning T30_RTN_FAIL_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

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033-526 ECM Send EOR-Q Send

033-531 DM Prevention Function Receive Refuse

BSD-ON:-

033-532 Illegal Command Received

BSD-ON:-

0x4A 4: Warning DM Receive Refuse COMM_RESULTCODE_RX_DM_ERROR.

Cause/Action

Clears automatically (concluded within the Fax Board).

0x67 4: Warning T30_RXD_INVALID_CMD_RCV_ERR

0x47 4: Warning T30_TXB_INVALID_CMD_RCV_ERR

Cause/Action

Clears automatically (concluded within the Fax Board).

Status Indicator RAPs

033-531 DM Prevention Function Receive Refuse

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033-541 No Destination Specified

BSD-ON:-

033-547 Cancel

BSD-ON:-

'Off-hook' was selected from the service menu when there is no external line connected and then manual sending was executed.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Change the 'Off-hook' setting.

0x01 4: Warning User Cancellation COMM_RESULTCODE_ABORT.

Cause/Action

Clears automatically (concluded within the Fax Board).

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033-541 No Destination Specified

033-548 No Manual Se nd Line Job Cancel

BSD-ON:-

033-549 Fax Service Disabled

BSD-ON:-

[Off-hook] was selected from the service menu to perform manual receive when no external phone is installed.

Cause/Action

Install the external phone line.

There is a Polling Job from the Fax Board.

Cause/Action

1. Press any button on the UI Panel.

2. Wait for a while, then perform the operation again.

Status Indicator RAPs

033-548 No Manual Send Line Job Cancel

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033-550 Phone Book Disabled

BSD-ON:-

033-567 Fax AddressInfo Sum Check Fail

BSD-ON:-

Any of the following was received:

• Unable to register T elephone Book: Memory transfer setting in progress

• Unable to register Telephone Book: DM refusal setting in progress

Cause/Action

1. Press any button on the UI Panel.

2. Wait for a while, then perform the operation again.

Mismatched Telephone Book Data received from the Fax Board.

Cause/Action

1. Press any button on the UI Panel.

2. Re-register the Telephone Book.

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033-550 Phone Book Disabled

033-572 Fax Communica tion Management Report Full

BSD-ON:-

033-577 Control Channel Synchronization Error

BSD-ON:-

Communication Management Report Full received from the Fax Board.

Cause/Action

1. Press any button on the UI Panel.

2. Print out the current report.

0x82 4: Warning T30_MODEM_CONTCH_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

Status Indicator RAPs

033-572 Fax Communication Management Report

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033-578 Primary Channel Off Time Out

BSD-ON:-

033-711 Fax File System Error

BSD-ON:-

0x83 4: Warning T30_MODEM_PRIMCH_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

File System Error received from the Fax Board.

Cause/Action

1. Turn the power OFF and ON.

2. Print out the Error Report and then replace the Fax PWB (PL 18.5).

3. Re-send the Fax or request for the customer to receive one.

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033-578 Primary Channel Off Time Out

033-712 Fax Flash Full

BSD-ON:-

033-725 In receive, memory full (under THRESH_MEMRX)

BSD-ON:-

One of the following errors was detected.

• During sequential broadcast send, memory full has occurred when the image is being
stored.

• During delayed send, memory full has occurred when the image is being stored.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Delete the contents of the Fax sending data.

0x14 4: Warning Receiving Memory Full COMM_RESULTCODE_MEMORY_FULL.

Cause/Action

Clears automatically (concluded within the Fax Board).

Status Indicator RAPs

033-712 Fax Flash Full

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033-753 Fax Scan Page Full

BSD-ON:-

During Fax Job, the Controller detected Page Full at the DADF/Platen.

Cause/Action

Press any button on the UI Panel. (The Fault will be cleared when Auto Reset is in operation and when the Job is started.)

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033-753 Fax Scan Page Full

Status Indicator RAPs

033-753 Fax Scan Page Full

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034-522 No manual send Line

BSD-ON:-

034-550 Fax Board Loader Download Fail

BSD-ON:-

One of the following errors was detected.

• Although an external line is connected, receiving was performed manually with no
address (the telephone is not dialed).

• 'Off-hook' was selected from the service menu when there is no external line connected
and then manual sending was executed.

Cause/Action

Press any button on the UI Panel.

When the Controller starts up (including at Power ON/Sleep recovery), it was detected that the
Fax Board Loader is in Download Mode. There was an error in Fax Board Loader download;
the ROM is corrupted. (This includes cases where the power was turned ON while being
replaced with a half-burned ROM in the market.)

Cause/Action

1. Turn the power OFF and ON.

2. Install a Fax Firmware with the correct version.

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Status Indic a tor RAPs

034-522 No manual send Li ne

034-711 Fax Send Count Limit

BSD-ON:-

034-726 Fax Calling Table Full

BSD-ON:-

0x23 4: Warning Redial Error COMM_RESULTCODE_ALL_REDIAL_FAIL.

Cause/Action

Clears automatically (concluded within the Fax Board).

Communication Job Full received from the Fax Board.

Cause/Action

1. Press [Stop] on the UI Panel.

2. Re-send the Fax and wait for it to complete or wait for the received output.

Status Indicator RAPs

034-711 Fax Send Count Limit

06/2014

2-78

Versi on 1 .0

WC 5022/5024

034-746 Line Connection Fail

BSD-ON:-

034-752 Dial Busy

BSD-ON:-

0x21 4: Warning Unable to Connect to Line T30_NO_LINE_CONNECT_ERR.

Cause/Action

Press [Stop] on the UI Panel. Clears automatically during memory send (concluded within the Fax Board).

0x22 4: Warning Busy T30_DIAL_BUSY (Including the case where although an external line is connected, sensing was performed manually with no address (the telephone is not dialed)).

Cause/Action

Press [Stop] on the UI Panel. Clears automatically during memory send (concluded within the Fax Board).

Versi on 1 .0
WC 5022/5024

06/2014

2-79

Status Indic a tor RAPs

034-746 Line Connection Fail

034-757 Fax Document Does Not Delete

BSD-ON:-

034-761 Fax Invalid Address book Data are Registered

BSD-ON:-

Unable to delete the specified file received from the Fax Board.

Cause/Action

Clears automatically.

Incorrect Address Book content registration (Telephone Book Data Error) received from the Fax Board.

Cause/Action

1. Initialize the Address Book and then turn the power OFF and ON.

2. Re-register the Telephone Book.

Status Indicator RAPs

034-757 Fax Document Does Not Delete

06/2014

2-80

Versi on 1 .0

WC 5022/5024

034-765 Fax Report Disabled

BSD-ON:-

Report Notification setting of OFF is received from the Fax Board.

Cause/Action

1. This Fault will clear automatically.

2. Change the Report Notification setting to ON.

Versi on 1 .0
WC 5022/5024

06/2014

2-81

Status Indic a tor RAPs

034-765 Fax Report Disabled

Status Indicator RAPs

034-765 Fax Report Disabled

06/2014

2-82

Versi on 1 .0

WC 5022/5024

035-550 FAX Board Download Flash Write Error

BSD-ON: CH34.1

035-703 DCN Received at Phase B

BSD-ON:-

Unable to write the Download File of Fax Board into t he Flash ROM (SD Card). Or, the Fax
Board Communication Fail (033-313) has occurred.

Cause/Action

1. Turn the power OFF and ON.

• If the device starts up normally

Check the FW Version of the Fax Box. If the FW Version is not the expected version,
turn OFF the power, start up the device in Download Mode, and then try to download
again. If the problem persists, replace the Fax PWB. (PL 18.5)

• If the device does not start up normally

Turn OFF the power and start up the device in Download Mode. If the device can
start up in Download Mode, try to download the FW again. If the problem persists,
replace the Fax PWB. (PL 18.5)

If it cannot start up in Download Mode, replace the Fax PWB. (PL 18.5)

0x45 4: Warning T30_RXB_CMD_RCV_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

Versi on 1 .0
WC 5022/5024

06/2014

2-83

Status Indic a tor RAPs

035-550 FAX Board Download Flash Write Error

035-704 Not Send Ability

BSD-ON:-

035-708 Post Message Resend Over

BSD-ON:-

0x48 4: Warning Other Party is Unable to Send T30_TRANSMIT_DENY_ERR.

Cause/Action

Press [Stop] on the UI Panel. Clears automatically during memory send (concluded within the Fax Board).

0x60 4: Warning T30_EOP_RETRY_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

Status Indicator RAPs

035-704 Not Send Ability

06/2014

2-84

Versi on 1 .0

WC 5022/5024

035-728 G3 EOL Not Receive

BSD-ON:-

035-741 ECM Phase Timeout

BSD-ON:-

0x52 4: Warning T30_RXC_NOEOL_DETECT_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

0x84 4: Warning MODEM_TXTIMEOUT_ERR.

Cause/Action

Clears automatically (concluded within the Fax Board).

Versi on 1 .0
WC 5022/5024

06/2014

2-85

Status Indic a tor RAPs

035-728 G3 EOL Not Receive

035-748 Fax Card Stopped

BSD-ON:-

035-758 Fax Document does not exist

BSD-ON:-

0xFE 4: Warning Forced Stop received from the Fax Board FAX ERROR_ABOR.

Cause/Action

Clears automatically.

No specified file received from the Fax Board.

Cause/Action

Clears automatically.

Status Indicator RAPs

035-748 Fax Card Stopped

06/2014

2-86

Versi on 1 .0

WC 5022/5024