materialand information nowallowed bystatutoryorjudiciallaworhereinafter
granted, including without limitation, material generated from the software
programs which are displayed on the screen, such as icons, screen displays,
looks, etc.
Printed in the United States of America.
Publication number: 701P21100
Xerox® and all Xerox products mentioned in this publication are trademarks
of Xerox Corporation. Products and trademarks of other companies are also
acknowledged.
Changes are periodically made to this document. Changes, technical
inaccuracies, and typographic errors will be corrected in subsequent editions.
Information to have when calling for service . . . . . . . . . . . . . . . . . . . . . 4-1
ivNPS/IPS Extension Operations Guide
Laser safety
Safety
WARNING
Adjustments, use of controls, or performance of procedures
other than those specified herein may result in hazardous
light exposure.
The Xerox DocuPrint printers are certified to comply with the
performance stan dards of the U.S. Depart ment of Health,
Education, and Welfare for Class 1 laser products. Class 1 laser
products do not emit hazardous radiation. The DocuPrint printers
do not emit hazardous radiation because the laser beam is
completely enclosed during all modes of customer operation.
The laser danger labels on the system are for Xerox service
representatives and are on or near panels or shields that must
be removed with a tool.
DO NOT REMOVE LABELED PANELS OR PANELS NEAR
LABELS. ONLY XEROX SERVICE REPRESENTATIVES HAVE
ACCESS TO THESE PANELS.
NPS/IPS Extension Operations Guidev
Safety
Ozone information: U. S. only
This product produces ozone during normal operation. The
amount of ozone produced depends on copy volume. Ozone is
heavier than air. The environmental parameters specified in the
Xerox installation instructions ensure that concentration levels
are within safe limits. If you need additional informat ion
concerning ozone, call 1-800-828-6571 to request the Xerox
publicat ion 600P83222, OZONE.
Operation safety: U. S.
Your Xerox equipment and supplies have been designed and
tested to meet strict safety requirements. They have been
approved by safety agencies, and they comply with
environmental standards. Please observe the following
precautions to ensure your continued safety.
WARNING
Improper connection of the equipment grounding conductor
may result in risk of electrical shock.
•Always connect equipment to a properly grounded electrical
outlet. If in doubt, have the outlet checked by a qualified
electrician.
•Never use a ground adap ter plug to connect equipment to an
electrical outlet that lacks a ground connection terminal.
•Always place equipment on a solid support surface with
adequate strength for its weight.
•Always use materials and supplies specifically designed for
your Xerox equipment. Use of unsuitable materials may result
in poor performance and may create a hazardous situation.
•Never move either the printer or the controller without first
contacting Xerox for approval.
•Never attempt any maintenance that is not specifically
described in this documentation.
•Never remove any covers or guards that are fastened with
screws. Th ere are no oper ator-serviceable areas within these
covers.
•Never override electrical or mechanical interlocks.
viNPS/IPS Extension Operations Guide
•Never use supplies or cleaning materials for other than the ir
intended purposes. Keep all materials out of the reach of
children.
•Never operate the equipment if you notice unusual noises or
odors. Disconnect the power cord from the electrical outlet
and call service to correct the problem.
If you need any additional safety information concerning the
equipment or materials Xerox supplies, call Xerox Product Safety
at the following toll-free number in the United States:
1-800-828-6571
For customers outside the United States, contact your local
Xerox representative or operating company.
Operation safety: Eur o pe
Safety
This Xerox product and supplies are manufactured, test ed and
certified to strict safety regulations, electromagnetic regulations
and established environmental standards.
Any unauthorised al teration, which may include the addition of
new functions or conn ection of external devices, may impact the
product certification.
Please contact your Xerox representative for more information.
Warning markings
All warning ins tructions ma rked on or supplied with the product
should be followed.
This WARNING alerts users to areas of the product where there
is the possibility of personal damage.
This WARNING alerts users to areas of the product where there
are heated surf ace s, which should not be touche d.
NPS/IPS Extension Operations Guidevii
Safety
Electrical supply
This product shall be operated from the type of electrical supply
indicated on the product’s data plate label. If you are not sure
that your electrical supply meet s the requirem ents, please
consult your local power co mpany for advice.
WARNING
This product must b e connected t o a protectiv e earth circuit. This
product is supplied with a plug that has a protective earth pin.
This plug will fit only into an earthed electrical outlet. This is a
safety f eature . Always co nnect equipment to a properly gr ounded
electrical outlet. If in doubt, ha ve the ou tlet check ed b y a qualified
electrician.
To disconnect all electrical power to the product, the disconnect
device is the power cord. Remove the plug from the electrical
outlet.
Ventilation
Slots and ope ning in the enclosure of the product are provided
for ventilation. Do not block or cover the ventilation vents, as this
could result in the product overheating.
This product should not be placed in a built-in installation unless
proper ventilation is provided, please contact your Xerox
representative for advice.
Never push objects of any kind into the ventilation vents of the
product.
Operator accessible areas
This product has been designed to restrict operator access to
safe areas only. Operator access to hazardous areas is
restricted with covers or guards, which would require a tool to
remove. Never remove these covers or guards.
viiiNPS/IPS Extension Operations Guide
Maintenance
Any operator product maintenance procedures will be described
in the user docume ntation supplied with the product. Do not
carry out any maintenance on the product, which is not
described in the customer documentation.
Before cleaning your product
Before cleaning this product, unplug the product from the
electrical outlet. Always use materials specifically designated for
this product, the use of other materials may result in poor
performance and may create a hazardous situation. Do not use
aerosol cleaners , they may be flammable under certain
circumstances.
Safety
CE mark: Europe only
January 1, 1995: Council Directive 73/23/EEC, amended by
Council Directive 93/68/EEC, approximation of the laws of the
member states related to low voltage equipment.
January 1, 1996: Council Directive 89/336 /EEC, approximation
of the laws of the member states related to electromagnetic
compatibility.
March 9, 1999: Council Directive 99/5/EC, on radio equipment
and telecommunications terminal equipment and the mutual
recognition of their conformity.
A full declaration of conformity, defining the relevant directives
and referenced standards, can be obtained from your Xerox
representative.
In order to allow this equipment to operate in proximity to
Industrial, Scientific and Medical (ISM) equipment, the exter nal
radiation for the ISM equipment may have to be limited or special
mitigation measures taken.
This is a Class A product. In a domestic environment this product
may cause radio frequency interference, in which case the user
may be required to take adequate measures.
Shielded interface cables must be used with this product to
maintain compliance with Council Directive 89/36/EEC.
NPS/IPS Extension Operations Guideix
Safety
Radio and telecommunications equipment directive (Europe only)
Certification to 1999/5/EC Radio Equipment and
Telecommunications Terminal Equipment Directive:
This Xerox product has been self-certified by Xerox for panEuropean single terminal connection to the analog public
switched telephone network (PSTN) in accordance with Directive
1999/5/EC.
The product has been design ed to w ork with the nation al PSTNs
and compatible PBXs of th e following countries:
In the event of problems, contact y our local Xe ro x r epres entative
in the first instance.
This product has bee n tested to, and is compliant with, TBR2 1, a
specification for terminal equipment for use on analog switched
telephone networks in the European Economic area.
The product may be configured to be compatible with other
country networks. Please contact your Xerox representative if
your product needs to be reconnected to a network in another
country. This product has no us er-adjustable set tings.
NOTE: Although this product can use either loop disconnect
(pulse) or DTMF (tone) signaling, it should be set to use DTMF
signaling. DTMF signaling provides reliable and faster call setup.
Modification or connection to external control software, or to
external control apparatus not authorized by Xerox, invalidates
its certification.
xNPS/IPS Extension Operations Guide
For further information
For more information on Enviro nment, Health and Safety in
relation to this Xerox product and supplies, please contact the
following customer help lines:
This document provides all the information you need to install,
set up, and operate the NPS/IPS Extension option on the
DocuPrint 2000 Series 100/115/135/155/180 EPS. It also
describes the procedure for switching between operating modes
and provides troubleshooting information. This document is
intended for the site system administrator who is responsible for
installing and setting up the NPS/IPS Extension option, and for
the operator or Trusted User, who is responsible for the day-today operations.
Before using this documentation, become familiar with its
contents and conventions.
Contents
This guide contains the following:
•Chapter 1, “Product overview,” provides detailed
explanations of the NPS/IPS Extension option.
•Chapter 2, “Installation planning,” gives you the information
thatyouneedtoprepareforinstallationoftheNPS/IPS
Extension software.
•Chapter 3, “Changing print modes,” provides procedures for
switching between EPS, and NPS/IPS operating systems.
•Chapter 4, “Problem solving,” provides troubleshooting
information about switching between print m odes.
An index is provided at the end of this document.
NPS/IPS Extension O perations Guidexiii
Introduction
Conventions
This guide uses the following conventions:
•All caps and angle brackets: Within procedures, the names
of keys are shown in all caps within angle brackets (for
example, press < ENTER>).
•Angle brackets: Variable information, or the position of a
specified argument in the command syntax, appears in angle
brackets (for example, List Fonts <Pattern>).
•Bold: Within procedures, text and numbers that you enter
are shown in bold (for example, enter privilege operator).
•The word “enter” within procedures: The two-step
process of keying in data and pressing <ENTER> (for
example,
enter y).
•Italics: Document and library names are shown in italics (for
example, the Xerox DocuPrint NPS/IPS Guide to ManagingPrint Jobs).
•Quotation marks: Keywords you can enter as arguments
appear in quotes (for example, “USLetter”).
•Vertical bars: Alternatives to specified arguments are
separated by vertical bars (for example, Set Time <Time |
Remote Host Name | IP Address>).
NOTE: Notes are hints that help you perform a task or
understand the text.
CAUTION
Cautions alert you to an action that could damage hardware or
software.
WARNING
Warnings alert you to conditions that may affect the safety
of people.
xivNPS/IPS Extension Operations Guide
Documentation
DocuPrint 2000 Series 100/115/135/155/180 EPS documentation
Introduction
This section lists related publications and provides information
on printing the customer documentation.
The following documents contain information on the Xerox
DocuPrint 2000 Series 100/115/135/155/180 EP S:
•Xerox DocuPrint 2000 Series 100/115/135/155/180 EPS
Electronic Customer Documentation CD
•Xerox DocuPrint 2000 Series 100/115/135/155/180 EPS
Operator Guide
•Xerox DocuPrint 2000 Series EPS Using LCDS Print
Description Language
•Xerox DocuPrint 2000 Series 100/115/135/155/180 EPS
Installation Planning Guide
•Xerox DocuPrint 2000 Series 100/115/135/155/180 EPS
NPS/IPS Extension Operations Guide
•Xerox DocuPrint 2000 Series EPS Tape Client Job
Submission Guide
•Xerox DocuPrint EPS Font Reference Manual
•Xerox DocuPrint 2000 Series 100/115/135/155/180 EPS
Operator Quick Reference Card
•Xerox DocuPrint 2000 Series 100/115/135/155/180 EPS
Customer Information Quick Reference Card
•Xerox DocuPrint 2000 Series 100/115/135/155/180 EPS
Addendum to Getting Started for DocuSP 03.05.00/03.06.00
•Xerox DocuPrint 2000 Series 100/115/135/155/180 EPS
Operator Training Instructor Guide
•Xerox DocuPrint 2000 Series 100/115/135/155/180 EPS
Operator Training Participant Guide
•Xerox DocuPrint 2000 Series 100/115/135/155/180 EPS
Programmer/Administrator Self-Study
NPS/IPS Extension Operations Guidexv
Introduction
NPS/IPS publications
For customers who have the NPS/IPS Extension configuration
and are using the Network Printer Series software, the following
related publications are available:
•Xerox DocuPrint 96/4635/180 NPS/IPS Customer
Information Quick Reference Card
•Xerox DocuPrint NPS/IPS Guide to Configuring and
Managing the System
•Xerox DocuPrint NPS/IPS Guide to Submitting Jobs from the
Client
•Xerox DocuPrint NPS/IPS Guide to Managing Print Jobs
•Xerox DocuPrint NPS/IPS Guide to Using Page Description
Languages
•Xerox DocuPrint NPS/IPS Solutions Guide for IPDS Printing
•Xerox DocuPrint NPS/IPS Decomposition Service and Tools
Guide
•Xerox DocuPrint NPS/IPS Glossary
•Generic MICR Fundamentals Guide
xviNPS/IPS Extension Operations Guide
Printing customer documentation
To print the latest version of the customer documentation:
1. Create a queue, specifying ASCII for input and duplex for
output.
2. Insert the DOC CD into the CD drive.
3. Open a UNIX terminal window on the graphical user
interface.
4. Enter:
cd /cdrom/quantumedoc/pdfs
5. To list the names of all documents in PDF format, enter:
ls -l
6. Enter the lpr location:
cd /usr/ucb
7. To print the selected file (document), enter:
lpr -P queuename/cdrom/
quantumedoc/pdfs/filename
Introduction
where filename is the name of the file to be printed.
NPS/IPS Extension Operations Guidexvii
Introduction
xviiiNPS/IPS Extension Operations Guide
System overview
1.Product overview
The NPS/IPS Extension is an option for the DocuPrint 2000
Series 100/115/135/155/180 EPS that enables your printing
system to operate in two different print modes: Enterprise
Printing System (EPS), and Network Printer Series/IPDS
Printing System (NPS/IPS). These print modes allow your
printing system to handle more data streams, giving you added
flexibility and increased productivity.
This chapter introdu ces the N PS/IP S Extens ion o ptio n hardw a re
and software components, features, functions, and modes of
operation.
The DocuPrint 2000 Series 100/115/135/155/180 EPS prints
high quality, high-resolution monochrome documents in simplex
(one-sided) or du plex (two-sided) mode at high production
speeds from LCDS, PostScript, and PCL data streams. Jobs
may be sent to the EPS printer from client workstations over a
network or from a mainframe host computer over a channel.
The NPS/IPS Extension option expands the printing capabilities
of the 2000 Series 100/115/135/155/180 EPS. With this option
installed, the EPS has the additional ability to print jobs from an
IPDS data stream, as well as utilize the extended network
printing capabilities that are available in NPS/IPS mode.
Figure 1-1. The Xerox DocuPrint 2000 Series 100/115/135/
155/180 EPS
NPS/IPS Extension Operations Guide1-1
Product overview
Operating system software
The NPS/IPS Extension consists of two components that are
easily added to your printing system:
•Hardware: An external fixed disk drive
•Software: NPS/IPS 8.0 operating system software
You can switch between print modes by performing a few simple
steps. This procedure is described in chapter 3, “Changing print
modes.”
The DocuPrint 2000 Series 100/115/135/155/180 EPS operates
from the standard i nternal fixed disk drive, and the EPS sof tw are
release level must be 2.10.00 or higher . The DocuPrint NPS/IPS
operates from an external fixed disk drive, and the NPS/IPS
software level must be 7.4.1 or higher.
Network Printer Series (NP S) and IPDS Printing System (IPS) overview
The DocuPrint NPS/IPS enables personal computer (PC), Sun
workstation, DEC workstation, HP/Apollo, IBM RS/6000, and
Apple Macintosh users to print PostScript level 2, HP PCL5e, or
ASCII documents. These documents are then subm itted to the
printing system over a network connection.
The system also enable s IBM hosts running appropriate le v els of
PSF to print IPDS data. The NPS/IPS emulates an IBM AFP
Group 3 Page Printer with the Advanced Function Image and
Graphics (AFIG) option.
The DocuPrint NPS/IPS can receive data at 240 or 300 dpi and
full-page IOCA images at 600 dpi. The system can also use 600
dpi font s. All 240 or 30 0 dpi resources ar e interpolated to 600 dpi
by the printing system for higher print quality.
For more detailed DocuPrint NPS/IPS product information, refer
to the DocuPrint NPS/IPS System Overview Guide.
1-2NPS/IPS Extension Operations Guide
Product overview
IBM hosts supported
The following IBM hosts are supported for NPS/IPS with a
network co nnection:
•MVS
•OS/2
•OS/400 (TCP/IP only)
•AIX
Connectivity
One or more of the following network communications systems
may be used to transport documents from the client workstations
to the printing system:
•Ethernet local area netwo rk (LAN) running TCP/IP, AppleTalk,
or Novell NetWare network protocol software.
•Token Ring running TCP/ IP, Novell 3.x, or AppleTalk network
protocol software.
•FDDI running TCP/IP, Novell 3.x, or AppleTalk network
protocol software.
Figure 1-2. DocuPrint NPS/IPS through Token Ring or
Ethernet
1. Host system (wo rkstation or mainfra me)
2. Token Ring or Ethernet network connection
3. Controller
4. P rinter interface cable
5. Printer
For more detailed DocuPrint NPS/IPS product information, refer
to the DocuPrint NPS/IPS System Overview Guide.
NPS/IPS Extension Operations Guide1-3
Product overview
Data streams supported
The Xerox DocuPrint 2000 Series 100/115/135/155/180 EPS
with optional NPS/IPS Extension hardware and software
supports the following data formats:
•PostScript Level 2
•PostScript Level 3 with PDF
•PCL 5e
•LCDS
•IPDS
•VIPP
•ASCII
•TIFF
The following table shows the print mode (EPS, NPS, or IPS) in
which the printing system must be operating to process specific
data formats.
Table 1-1. Print mode required to process supported data streams
Acceptable
data streamPCL5e
Required
print mode
EPS or
NPS
PostScript
PostScript
Level 2
NPSEPSEPS or
Level 3 with
PDFASCIIVIPPTIFFLCDSIPDS
NPS
EPS or
NPS
EPS or
NPS
EPSIPS
NOTE: When printing an IPDS job using DocuPrint NPS/IPS,
PostScript and PCL data streams can be spooled in the
background. If a PostScript or PCL job is printing, the NPS/IPS
software will report a not- ready condition back to the host until
the printer becomes availabl e.
1-4NPS/IPS Extension Operations Guide
Differences in supported software features
Because of differences between NPS/IPS and EPS in regard to
the PostScript, P CL, ASCII, and VIPP interpreters, some
features are supported in NPS/IPS mode that are not supported
in EPS mode, and vice versa. Listed below are some features
that are supported differently by the two different operating
systems.
EPS only:
•Queue overrides
•Multiple queues
•DocuSP job ticket
•178 default PostScript fonts
•Level 3 PostScript interpreter
Product overview
NPS/IPS only:
•Background and cycle forms
•xgfnub (ability to add a VIPP Start c ommand in front of a file)
•Resource-based sched uling, based on D ocument Structuring
Convention (DSC)
•FIFO (first in, first out) print order
•NPS/IPS job ticke t
•Document forwarding
•Two-sided (duplex) tab stock printing
•Virtual printer/document attributes
NOTE: You can access some equiv ale nt options on the EPS
by using the Job Manager and Queue Manager windows.
•51 default PostScript Type 1 fonts
•Level 2 PostScript interpreter
NOTE: Ensuring that t he queue names on the EPS are unique
and different from the Virtual Printer names on the NPS/IPS, will
help prevent jobs from being sent to the wrong print mode. Be
sure to consider this when setting up your clients.
NPS/IPS Extension Operations Guide1-5
Product overview
Components of the NPS/IPS Extension
The NPS/IPS Extension option consists of the following system
components, which are added to the base DocuPrint 2000
Series 100/115/135/155/180 EPS configuration:
•9.1 gigabyte (GB) or larger external fixed disk drive
•1 meter SCSI cable
•AC power cord
•NPS/IPS version 7.4.1 software or higher
The external fixed disk drive is located above the quarter-inch
cartridge (QIC) tape drive within the controller stand, and is
connected to the processor through the SCSI cable. This
external disk drive requires a separate AC power source.
Figure 1-3. Controller with external fixed disk drive
1. External fixed disk drive
1-6NPS/IPS Extension Operations Guide
2.Installation planning
This chapter helps y ou prepare for deliv ery and installation of the
NPS/IPS Extension option. It is intended for the person who is
responsible for coordinating the installation of the NPS/IPS
Extension option at your site, and provides an overview of the
tasks associated with installation.
For complete installation planning details, refer to the DocuPrint
NPS/IPS Installation Planning Guide and the DocuPrint 2000
Series 100/115/135/155/180 EPS Installation Planning Guide.
Preparing for installation
The Xerox representative needs certain information about your
environment to complete the software installation and
configuration process for the NPS/IPS Extension option.
DocuPrint NPS Extension
The following information provides an overview of activities
associated with setting up your system to accept PostScript,
PCL, or ACSII jobs. Some of the most typical tasks that must be
performed prior to installation are:
•Identify networked client workstations that will be used to
submit jobs.
•Install network to system location, if applicable.
•Establish network addresses
NPS/IPS Extension Operations Guide2-1
Installation planning
Information
needed for
installation
Be prepared to provide the Xerox personnel with the following
information during installat io n:
•Network information such as host-name, IP address, IP
netmask, default route r
•AppleTalk network information, if applicable
•Novell network information, if applicable
•Superuser password
•Accounting information
•Xerox client software information
•lpr information
•UNIX command tool availability
Since you are upgrading your DocuPrint 2000 Series 100/115/
135/155/180 EPS, many of these par ame ters h a ve already been
determined. However, you should refer to “Preparing for
installation” in the Installation Planning Guide for specific
information.
DocuPrint IPS Extension
The following is an overview of the tasks associated with setting
up your system to accept IPDS data from an IBM host. Some
tasks that typically need to be performed prior to installation are:
•Install Token Ring to the system location, if applicable.
•Install Ethernet to the system location, if applicable.
•Define the printer to your host as an AFP Type 1, Group 3
printer.
•Specify a superuser pass w o r d.
Defining the printer to a host
In order to send data from the IBM host to the printing system,
you must define the printer on your host. The IBM host to which
you are connecting the printing system to, as well as the type of
connection used, will determine how the printer is defined on the
host.
For e x a mple, you may connect the printing system to an AS/400
host through a Token Ring network, or to a PC with OS/2
software via Ethernet.
2-2NPS/IPS Extension Operations Guide
Installation process
Installation planning
For det ailed inf ormation about defining the p rinter to you r specific
host and connec tivity requirements, refer to “Prepari ng for
installation” in the DocuPrint NPS/IPS Installation Planning Guide.
To efficiently install and set up the NPS/IPS Extension option on
your 2000 Series 100/115/135/155/180 EPS system, certain
activities need to be performed by you and by Xerox.
Xerox is responsible for the physical installation of the NPS/IPS
Extension hardware and IPS/NPS softw a re. The steps in the
installation process typically occur in the following order:
1. Xerox person ne l install the NPS/IPS software and the NPS/
IPS Extension hardware.
2. Xerox personnel obtain a software license authorizing you to
use the IPS/NPS software.
Software licensing
3. Xerox personnel connect the printing system to the network
or channel.
4. Xerox personnel and you configure the printing system,
clients, or IBM host as applicable to submit jobs.
For detailed information about the activities that you and Xerox
personnel perform during installation, refer to Installation in the
Xerox DocuPrint NPS/IPS Installation Planning Guide.
When the NPS or IPS softw are is pur chased, t he o wne r needs a
license to use it. Until the license is enabled at the printing
system, jobs are not processed and printed.
NOTE: For an NPS/IPS Extension, software licenses are
required. Refer to your Xerox DocuPrint NPS/IPS Installation
Planning Guide for further information on licenses.
NPS/IPS Extension Operations Guide2-3
Installation planning
2-4NPS/IPS Extension Operations Guide
3.Changing print mo des
This chapter provides information on switching bet we en the
various print modes of the printing system.
Changing from EPS print mode to NPS/IPS print mode
NOTE: You must be logged in the system as either a Trusted
User or System Administrator to switch from EPS to NPS/IPS
mode.
Use the following procedure to change operating modes of the
printing system from EPS mode to NPS/IPS mode.
1. On the DocuSP Print Services window, click the Queue
Manager module. The Queue Manager window opens.
2. In the Q ueue Man ager win dow, hold all que ues b y perf orming
the following:
a. From the Options menu, select Select All.
b. From the Accept menu, select No.
c. From the Release Menu select No.
NPS/IPS Extension Operations Guide3-1
Changing print modes
Figure 3-1. Queue Manager window with pop-up menu
displayed
3. If your system is channel-attached, disable the online
gateway. (Click Help on the Online Manager window for this
procedure.)
4. R ight-cli ck on the screen bac kg roun d to open the Workspace
background menu.
5. From the Workspace menu, select Boot IPS/NPS.
In a few minutes, the printing system reboots and starts in
NPS/IPS print mode.
3-2NPS/IPS Extension Operations Guide
Changing print modes
Changing from NPS/IPS print mode to EPS print mode
Use the following procedure to change operating modes of the
printing system from NPS/IPS mode to EPS mode.
NOTE: You must be logged in the system as either an Operator
or Administrator to switch between NPS/IPS and EPS modes.
1. At the command line, enter stop printing.
2. Enter list documents. Wait for any document currently
pending or being printed to complete.
3. From the Workspace backgroun d menu, select Start EPS Printing.
4. On the confirmation window that appears, click Confirm.
Within a few minutes, the printing system reboots and starts
in EPS print mode, displaying the graphical user interface.
Figure 3-2. Graphical user interface, EPS mode
NPS/IPS Extension Operations Guide3-3
Changing print modes
Refer to the DocuPrint 2000 Series 100/115/135/155/180 EPS
customer documentation set for information and procedures for
operating in EPS print mode.
3-4NPS/IPS Extension Operations Guide
4.Problem solving
This chapter describes ho w to solv e so me speci fic prob lem s that
may occur when you are using switching from one mode to
another.
Mode switching problems
Use the following information if you experience problems when
switching print modes.
Table 4-1. Mode switching problems
ConditionPossible causesCorrective actions
Does not boot from
EPS to NPS/IPS print
mode.
External rigid disk drive is not
powered ON (LED on the right front
of the external disk drive is not
illuminated).
SCSI cable between external rigid
disk drive and processor is not
properly connected.
Information to have when calling for service
In the United States , if y ou are unab le to cor rect the pro blem, ca ll
the following number:
1-800-822-2979
For customers outside the United States, call your local service
representative. A model-specific phone number is attached to
your printer at installation time.
Before you call, make note of the following:
•Status code numbers and messages that appear on the
controller screen and the printer console
Ensure that the drive is plugged into
the power strip at the rear of the
controller stand.
Ensure that the SCSI cable is
connected to the single-ended SCSI
connector on the rear of the
processor unit.
•Indicator lights that are lit
NPS/IPS Extension Operations Guide4-1
Problem solving
•Name of y our printe r , f or e xample , D ocuPrint 2000 Series180
EPS
•Serial number of your printing system (a 9-digit alphanumeric
code located on the frame inside the printer, behind the
narrow door to the far left, on the front of the printer)
•Problems you are experiencing
•Whether the problem is an EPS or NPS/IPS problem
Additional information you may wish to note prior to calling
includes:
•An explanation of how output differs from what was expected
•An assessment of whether the symptoms follow a pattern or
occur randomly
Also note any special conditions that may be related to the
problem, such as:
•New applications
•Changes made to the software
•Recent service performed
•Previous conditions under which the application has printed
properly
Give this information to a customer service representative, who
will discuss the situation and give you an estimated time of
arrival, or assist you over the phone to resolve the problem.
4-2NPS/IPS Extension Operations Guide
Index
C
CE mark ix
changing print mode
EPS to NPS/IPS 3-1
NPS/IPS to EPS 3-3–3-4
components, NPS/IPS Extension 1-2, 1-6
connectivity 1-3
conventions xiv
D
data streams 1-1, 1-4
differences, EPS and NPS 1-5
documentation
available xv
NPS/IPS, available xvi
printing xvii
E
EPS
changing print mode 3-1
software fe atures 1-5
EPS print mode
changing to NPS/IPS 3-1
Ethernet 1-3
F
features
EPS 1-1, 1-5
G
graphical user in terface 3-3
GUI, see graphical user interface
H
holding queues 3-1
host
defining IP S printer 2-2
I
IBM host 1-3, 2-2
installation
information needed for 2-2
preparing for 2-1, 2-2
process 2-3