Xerox DocuMate 6710 User Manual

05-0969-100

August 2018

Xerox

DocuMate

6710

Scanner

Scanner User Guide for Microsoft

Windows.

registered trademarks of Xerox Corporation in the United States and/or other countries and are

used under license from Xerox Corporation. Visioneer is a trademark licensee of Xerox®. BR24079

logo are registered trademarks of Visioneer, Inc.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as

allowed under the copyright laws. Copyright protection claimed includes all forms of matters of

copyrightable materials and information now allowed by statutory or judicial law or hereinafter

granted, including without limitation, material generated from the software programs which are

displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

Document Version: 05-0969-100 (August 2018)

ISIS® is a registered trademark of EMC

2®

Corporation in the United States and/or other countries.

Adobe®, Adobe® Acrobat®, Adobe® Reader®, and the Adobe® PDF logo are registered

trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Post-It® is a registered trademark of 3M in the United States and/or other countries.

Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows™ and SharePoint® are

registered trademarks of Microsoft Corporation.

ZyINDEX is a registered trademark of ZyLAB International, Inc. ZyINDEX toolkit portions,

TWAIN™ is a trademark of TWAIN Working Group.

Intel® and Pentium® are trademarks of Intel Corporation in the United States and/or other

countries.

Universal Serial Bus is a trademark of USB Implementers Forum, Inc. (USB-IF).

Kensington® is a registered trademark of ACCO Brands Corporation.

All other products mentioned herein may be trademarks of their respective companies and are

hereby acknowledged.

Changes are periodically made to this document. Changes, technical inaccuracies, and

typographic errors will be corrected in subsequent editions. Information is subject to change

without notice and does not represent a commitment on the part of Visioneer.

The software described is furnished under a licensing agreement. The software may be used or

copied only in accordance with the terms of such an agreement. It is against the law to copy the

software on any medium except as specifically allowed in the licensing agreement. No part of this

document may be reproduced or transmitted in any form or by any means, electronic or

mechanical, including photocopying, recording, or information storage and retrieval systems, or

translated to another language, for any purpose other than the licensee's personal use and as

specifically allowed in the licensing agreement, without the express written permission of

Visioneer.

Restricted Rights Legend

Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii)

of the Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned

by this product may be protected by governmental laws and other regulations, such as copyright

laws. The customer is solely responsible for complying with all such laws and regulations.

User Guide iv

1-Safety ....................................................................................................................... 1-1

Safety Introduction ........................................................................................................................... 1-1

Operational Safety Information..................................................................................................1-1

Electrical Information.......................................................................................................................1-2

Warning - Electrical Safety Information......................................................................1-2

Electrical Supply......................................................................................................................1-2

Electical symbols.....................................................................................................................1-3

Disconnect Device .................................................................................................................1-3

Emergency Power Off.......................................................................................................................1-3

Maintenance Information..............................................................................................................1-3

Product Safety Certification ..........................................................................................................1-4

Environmental Health and Safety Contacts........................................................................... 1-4

2-Welcome................................................................................................................. 2-1

What’s in the Box................................................................................................................................2-1

System Requirements.......................................................................................................................2-2

Documentation ...................................................................................................................................2-2

The Xerox

DocuMate

6710 Scanner Features..................................................................2-3

3-Scanner Setup....................................................................................................... 3-1

Unpack the Scanner ..........................................................................................................................3-1

Install the Separation roller............................................................................................................3-3

Connect the Scanner Power Cord................................................................................................3-4

4-Installation............................................................................................................. 4-1

Install the Software and Connect the Scanner.....................................................................4-2

Installing the Scanner Driver.............................................................................................4-5

Connect the USB Cable and Turn on the Power.......................................................4-6

Installing the User Utility....................................................................................................4-8

ISIS Driver Installation......................................................................................................... 4-8

Installing Visioneer OneTouch.........................................................................................4-9

Installing Additional Applications............................................................................................4-10

View the User Guides.....................................................................................................................4-10

Register Your Scanner....................................................................................................................4-11

5-Loading Documents to Scan.......................................................................... 5-1

Supported Document Types..........................................................................................................5-1

Documents to Avoid Scanning.....................................................................................................5-1

Xerox

DocuMate

6710 Table of Contents

User Guide

Unsupported Document Types....................................................................................................5-2

Scanning from the Automatic Document Feeder (ADF) ..................................................5-2

Preparing Documents for Scanning...............................................................................5-2

Loading Documents..............................................................................................................5-3

Manual Feed.........................................................................................................................................5-4

Exit page control.................................................................................................................................5-4

Scanning Interfaces ..........................................................................................................................5-5

6-Maintenance......................................................................................................... 6-1

Safety Precautions .............................................................................................................................6-1

Hardware Properties..........................................................................................................................6-1

Device Settings........................................................................................................................6-2

Driver Settings .........................................................................................................................6-3

Changing the Background Color..................................................................................................6-3

Clearing Paper Jams..........................................................................................................................6-4

Cleaning the Scanner........................................................................................................................6-4

Cleaning the Outside of the Scanner ............................................................................ 6-4

Cleaning the Inside of the Scanner ...............................................................................6-5

Cleaning the ADF Rollers.....................................................................................................6-6

Reset the Roller Count in the User Utility ....................................................................6-6

Cleaning the Scanner Glass and Background Plates..............................................6-8

Cleaning the Paper Sensors...............................................................................................6-8

Cleaning the ADF Sensors ..................................................................................................6-9

Replacing the Rollers......................................................................................................................6-10

Replacing the Feed Roller Module...............................................................................6-11

Replacing the Separation Roller ...................................................................................6-12

Installing an Imprinter ..................................................................................................................6-14

Installing an Ink Cartridge...........................................................................................................6-15

Adjusting the Printing Position..................................................................................................6-16

User Utility.......................................................................................................................................... 6-16

Main Screen Options ......................................................................................................... 6-17

Scanner Error Codes...........................................................................................................6-19

Setting Sleep Mode............................................................................................................6-21

Buzzer Setting .......................................................................................................................6-21

Shading Adjustment..........................................................................................................6-22

Troubleshooting...............................................................................................................................6-24

Uninstalling Your Scanner ...........................................................................................................6-26

Xerox

DocuMate

6710 Specifications...............................................................................6-28

Xerox

DocuMate

6710 Parts List ......................................................................................... 6-30

Table of Contents Xerox

DocuMate

6710

User Guide vi

7-Appendix A: Regulatory Information......................................................... 7-1

Basic Regulations................................................................................................................................7-1

United States (FCC Regulations).....................................................................................7-1

European Union......................................................................................................................7-1

Turkey (RoHS Regulation) ..................................................................................................7-2

Copy Regulations................................................................................................................................7-2

United States ...........................................................................................................................7-2

Canada ....................................................................................................................................... 7-3

Other Countries.......................................................................................................................7-4

8-Appendix B: Compliance Information....................................................... 8-1

Product Recycling & Disposal........................................................................................................8-1

USA & Canada.........................................................................................................................8-1

European Union......................................................................................................................8-1

ENERGY STAR for the USA..............................................................................................................8-1

Xerox

DocuMate

6710 Table of Contents

User Guide

User Guide 1-1

1. Safety

Safety Introduction

Notices and Safety

Please read the following instructions carefully before operating the machine and refer to them as

needed to ensure the continued safe operation of your machine.

Your Xe r ox

product and supplies have been designed and tested to meet strict safety

requirements. These include safety agency evaluation and certification, and compliance with

electromagnetic regulations and established environmental standards.

WARNING:

The safety and environment testing and performance of this product have been verified using

Xerox

materials only. Unauthorized alterations, which may include the addition of new

functions or connection of external devices, may impact the product certification. Please

contact your Xerox representative for more information.

Operational Safety Information

Your Xe r ox

equipment and supplies have been designed and tested to meet strict safety

requirements. These include safety agency examination, approval, and compliance with

established environmental standards.

To ensure the continued safe operation of your Xerox

equipment, follow these safety guidelines

at all times:

Do these:

• Always follow all warnings and instructions that are marked on or supplied with the

equipment.

• Always use materials specifically designated for this product, the use of other materials may

result in poor performance and create a hazardous situation. Do not use aerosol cleaners,

they may be explosive and flammable under certain conditions.

• Always exercise care when moving or relocating equipment.

• Always locate the machine on a solid support surface that has adequate strength to support

the weight of the machine.

• Always locate the machine in an area that has adequate ventilation and room for servicing.

• Always unplug this equipment from the electrical outlet before cleaning.

Note: You r Xe r ox

machine is equipped with an energy saving device to conserve power when the

machine is not in use. The machine may be left on continuously.

Do not do these:

• Never use a ground adapter plug to connect the equipment to a power outlet that lacks a

ground connection terminal.

Xerox

DocuMate

6710 Safety

1-2 User Guide

• Never attempt any maintenance function that is not specifically described in this

documentation.

• Never remove covers or guards that are fastened with screws. There are no operator

serviceable areas within these covers.

• Never locate the machine near a radiator or any other heat source.

• Never override or “cheat” any of the electrical or mechanical interlock devices.

• Never place this equipment where people might step on or trip on the power cord.

Caution: This device is not intended for use in the direct field of view at visual display

workplaces

To avoid incommoding reflections at visual display workplaces this device must not be placed in

the direct field of view.

Electrical Information

Warning - Electrical Safety Information

1. The power receptacle for the machine must meet the requirements stated on the data plate

on the rear of the machine. If you are not sure that your electrical supply meets the

requirements, please consult your local power company or an electrician for advice.

2. The socket outlet shall be installed near the equipment and shall be easily accessible.

3. Use the power cable that is supplied with your machine. Do not use an extension cord or

remove or modify the power cord plug.

4. Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure

whether or not an outlet is correctly grounded, consult an electrician.

5. Do not use an adapter to connect any Xerox

equipment to an electrical outlet that lacks a

ground connection terminal.

6. Do not place this equipment where people might step or trip on the power cable.

7. Do not place objects on the power cable.

8. Do not override or disable electrical or mechanical interlock devices.

9. Do not push objects into slots or openings on the machine. Electrical shock or fire may result.

Electrical Supply

• This product shall be operated from the type of electrical supply indicted on the product’s

data plate label. If you are not sure that your electrical supply meets the requirements, please

consult your local power company for advice.

• Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet

checked by a qualified electrician.

Safety Xerox

DocuMate

6710

User Guide 1-3

Electical symbols

The following symbols are displayed on the scanners name plate:

Alternating Current

Direct Current (AC Adaptor/Imprinter)

WARNING: This equipment must be connected to a protective earth circuit

This equipment is supplied with a plug that has a protective earth pin. This plug will only fit into

an earthed electrical outlet. This is a safety feature. If you are unable to insert the plug into the

outlet, contact your electrician to replace the outlet.

Disconnect Device

The power cable is the disconnect device for this equipment. It is attached to the side of the

machine as a plug-in device. To remove all electrical power from the equipment, disconnect the

power cable(s) from the electrical outlet.

Emergency Power Off

If any of the following conditions occur, turn off the machine immediately and disconnect the

power cable(s) from the electrical outlet(s).

• The equipment emits unusual odors or makes unusual noises.

• The power cable is damaged or frayed.

• A wall panel circuit breaker, fuse, or other safety device has been tripped.

• Liquid is spilled into the machine.

• The machine is exposed to water.

• Any part of the machine is damaged.

Maintenance Information

1. Any operator product maintenance procedures will be described in the user documentation

supplied with the product.

2. Do not carry out any maintenance on this product which is not described in the customer

documentation.

3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor

performance of the equipment, and could cause a dangerous condition.

4. Use supplies and cleaning materials only as directed in this manual.

Xerox

DocuMate

6710 Safety

1-4 User Guide

5. Do not remove covers or guards that are fastened with screws. There are no parts behind

these covers that you can maintain or service.

6. Do not perform any maintenance procedures unless you have been trained to do them by an

authorized local dealer or unless a procedure is specifically described in the user manuals.

Product Safety Certification

This product is certified by the following Agency using the Safety standards listed:

Environmental Health and Safety Contacts

Contact Information

For more information on Environment, Health, and Safety in relation to this Xerox

product and

supplies, please contact the following customer help lines:

Standard

UL60950-1 (USA)

CSA 22.2 No. 60950-1 (Canada)

IEC 60950-1

North America & Europe (Phone): 1-800-ASK-XEROX

North America & Europe (Fax): 1-585-422-8217

Welcome Xerox

DocuMate

6710

User Guide 2-1

2. Welcome

Your ne w Xe r ox

scanner can quickly scan stacks of single-sided or double-sided pages and place

their electronic images on your computer.

What’s in the Box

Before proceeding, check the contents of the box. If items are missing or damaged, contact the

dealer where you purchased the scanner.

Xerox® DocuMate® 6710 Quick Install Guide Installation Disc

USB 3.0 Cable Power Supply Technical Support Card

Warranty Card Blower Shading paper

Exit page control Separation Roller

Xerox

DocuMate

6710 Welcome

2-2 User Guide

System Requirements

*Refer to your Windows documentation for instructions on setting the color quality and resolution for the monitor.

Documentation

The following printed documentation is provided in the box:

• Installation guide—abbreviated scanner setup and installation instructions.

• Technical support card—contact information for technical support and customer service,

and a brief overview of our standard product warranty.

• Warranty card—the warranty card is provided for users in Russia and should be filled in as

described on the card. For all other users, please dispose of this card in paper recycling.

The following soft-copy documentation is available on the installation disc:

• Scanner user guide—instructions for scanner setup, installation, operation, maintenance,

safety, and warranty

• OneTouch scanning guide—instructions for configuring and scanning using OneTouch

• TWAIN scanning guide—instructions for accessing and scanning using the TWAIN interface

Minimum Recommended

Processor 2Ghz Intel Core 2 Duo 4.0GHz i7 7th generation

Optical Drive DVD Rom drive capable of

reading Dual layer DVDs

DVD Rom drive capable of reading Dual

layer DVDs

USB Port An available Universal Serial Bus

(USB) port

An available Universal Serial Bus (USB)

3.1 port

OS Microsoft® Windows® operating

system:

• 32-bit or 64-bit Windows 7

(Service Pack 1)

• 32-bit or 64-bit Windows 8 /

8.1

• 32-bit or 64-bit Windows 10

Microsoft® Windows® operating

system:

• 64-bit Windows 7 (Service Pack 1)

• 64-bit Windows 8 / 8.1

• 64-bit Windows 10

RAM 2 gigabyte (GB) of internal

memory (RAM)

8 gigabyte (GB) of internal memory

DDR4(RAM)

Hard Drive Space • 350 MB for the scanner driver

• 1 GB for Visioneer OneTouch

• 1 to 2 GB for each additional

application

• 350 MB for the scanner driver

• 1 GB for Visioneer OneTouch

• 1 to 2 GB for each additional

application

Monitor* Color quality of 16-bit or 32-bit

Resolution set to at least 1024 x

768 pixels

Color quality of 16-bit or 32-bit

Resolution set to at least 1024 x 768

pixels

Welcome Xerox

DocuMate

6710

User Guide 2-3

• Control sheets—automatically adjust the scan settings when scanning using the TWAIN

interface. The file contains layouts for various ISO and U.S. paper sizes. The TWAIN scanning

chapter contains instructions on using these sheets while scanning.

Make sure you print the page size that matches the size of the pages in your document stack.

Also, make sure the application you are using is not set to automatically scale the page to fit

on the paper in your printer.

• File separation sheets—automatically separate a stack of paper into two or more separate

files, when scanning using the TWAIN interface.

Make sure you print the page size that matches the size of the pages in your document stack.

Also, make sure the application you are using is not set to automatically scale the page to fit

on the paper in your printer.

• Patch code sheets—use with an application that supports detection of patch code data

when using the TWAIN interface. The patch code page layouts have been specifically

designed for your scanner. The file contains Patch 2, 3 and T layouts for A4 and U.S. Letter size

pages.

Make sure you print the correct page size for the paper in your printer. Also, make sure the

application you are using is not set to automatically scale the page to fit on the paper in your

printer.

The Xerox

DocuMate

6710 Scanner Features

1. Input Tray—Holds the documents in the Automatic Document Feeder for scanning.

2. Paper Guides—Slide to adjust to document width.

3. Paper Guide Switch—Move the switch to change the input tray paper guides from

synchronized adjustment to individual adjustment.

4. ADF Cover Release—Pull to open the Automatic Document Feeder.

5. Manual feed selector switch—Adjusts the rollers and input tray from continuous automatic

document feeding to manual document feeding.

6. Exit tray—Where the documents are exited out of the scanner. Flip up an exit stopper to

keep documents in the exit tray. Exit extension pulls out to support various document lengths.

Xerox

DocuMate

6710 Welcome

2-4 User Guide

7. Control panel—Scanner hardware controls.

– Power switch—Turns the scanner’s power on or off.

– Status light— The status light indicates the current state of the scanner.

– LCD screen—Shows the current scan settings.

– Function buttons—Selects the scan setting for the One Touch buttons. Press left/right to

select groups and up/down to select jobs.

When Group 9 is selected, scrolling to Group 10 will display Scanner Information such as

firmware and software versions.

While viewing the Scanner Information, pressing the right cursor button again will allow

you to launch the User Utility by pressing OK.

– Skip button—After a double feed or folded corner is detected and scanning has been

paused, pressing this button will cause the document to be scanned and released before

the job continues.

– Error light—After an error is detected, the light will be activated.

– Start/Stop button—Press to start scanning. Pressing the button while scanning is in

progress stops the scan. Pressing the button while a double feed or folded corner has

been detected and paused will cause the document to be ejected without being scanned

and cancel the job.

1. Pre-Imprinter Door—Open to access the pre-imprinter compartment.

2. Universal Serial Bus (USB) 3.0 port—Connects the scanner to the computer.

3. Power jack—Connects the power cord to the scanner.

Groups 1 - 9 Scanner Information

Firmware

Serial Number

Driver Version

Acuity Version

OneTouch Version

Launch User Utility

Press OK

User Guide 3-1

3. Scanner Setup

Unpack the Scanner

Use care when unpacking, moving and assembling the scanner. Follow these instructions to

prevent injury and damage to the scanner.

1. Remove the scanner from the shipping box, verify all parts listed on page 2-1 are in the box.

We recommend that you keep the original packing materials in case you need them later.

2. Always have at least two people carry the scanner, lifting the scanner up from underneath.

3. Use a desk or table that can support the weight of the scanner. Do not place the scanner on a

cloth covered surface.

Xerox

DocuMate

6710 Scanner Setup

3-2 User Guide

4. Place the scanner on a level surface near the computer.

Keep at least 10 inches of space on every side of the scanner for the input and exit tray

extensions, performing maintenance, and to have sufficient air flow for ventilation.

5. Remove all shipping tape from the top and side of the scanner.

Scanner Setup Xerox

DocuMate

6710

User Guide 3-3

Install the Separation roller

1. Pull on the scanner cover release and lift the lid to open the scanner.

2. Flip open the double feed prevention roller cover.

3. Align the plastic gear end on the right side of the roller with the gears in the roller

compartment. Make sure the flat side of the roller tip is aligned properly with the slot in the

scanner.

Carefully insert the gear end into the scanner and angle the roller down into the left side of

the compartment.

Xerox

DocuMate

6710 Scanner Setup

3-4 User Guide

4. Press gently on the metal bar on the left side to lock the roller in place with the black tab in the

compartment.

5. Press gently on the compartment cover to lock in the scanner. Make sure this cover is fully

closed as it may break and cause damage to the scanner if it is not properly in place.

6. Close the scanner when you are finished.

Connect the Scanner Power Cord

1. Select the appropriate power cord for your country.

Scanner Setup Xerox

DocuMate

6710

User Guide 3-5

2. Plug the power cord into the scanner and into a wall outlet.

Note: Do not turn on the scanner until after you install the software.

Xerox

DocuMate

6710 Scanner Setup

3-6 User Guide

User Guide 4-1

4. Installation

Please make sure of the following before you begin installation:

• If you are prompted to reboot during installation, please select “No”. Finish installing the rest

of the software, then close all open windows and reboot your computer.

• The information in this guide may cover software not provided with the scanner you

purchased. Please disregard any information about the software not applicable to your

scanner.

• If your computer has AntiVirus or AntiSpyware software running, you may encounter alerts or

messages during installation asking you to allow the installation to proceed. Although the

messages will differ based on the software your computer is running, in each case you should

allow the installation to proceed if that option is available. Alternatively, you can turn off the

AntiVirus or AntiSpyware software before installing your scanner, but if you do, make sure to

turn it back on again when installation is finished.

• If your computer is running Windows 7 or later, you may see the Windows User Account

Control screen asking you to confirm system changes. Click the Yes button to allow the

installation to proceed.

Xerox

DocuMate

6710 Installation

4-2 User Guide

Install the Software and Connect the Scanner

1. Start Microsoft Windows and make sure that no other applications are running.

2. Insert the installation disc into your computer’s DVD-ROM drive.

The disc automatically starts.

3. The Select Language window opens. Click the drop-down menu arrow and select the

language to use. Click OK.

The disc’s Main menu window opens.

Note: If the disc does not start, check the following:

– Make sure the disc drives door is completely shut.

– Make sure the disc was inserted in the drive in the proper direction (label side up).

To l au n ch th e d i sc ma nu a ll y:

– Open the Windows options for your computer’s disc drives.

– Double-click the icon for your DVD-ROM drive.

– The Installation menu for the disc should now open.

If the menu does not open:

– From the list of files on the disc, double-click the file named setup.exe.

+ 53 hidden pages