Xerox DocuMate 6710 User Manual

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05-0969-100

Xerox®

August 2018

DocuMate® 6710 Scanner

Scanner User Guide for Microsoft® Windows.

© 2018 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and DocuMate® are registered trademarks of Xerox Corporation in the United States and/or other countries and are used under license from Xerox Corporation. Visioneer is a trademark licensee of Xerox®. BR24079

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

Document Version: 05-0969-100 (August 2018)

ISIS® is a registered trademark of EMC

2®

Corporation in the United States and/or other countries.

Adobe®, Adobe® Acrobat®, Adobe® Reader®, and the Adobe® PDF logo are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Post-It® is a registered trademark of 3M in the United States and/or other countries.

Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows™ and SharePoint® are registered trademarks of Microsoft Corporation.

TWAIN™ is a trademark of TWAIN Working Group.

Intel® and Pentium® are trademarks of Intel Corporation in the United States and/or other countries.

Universal Serial Bus is a trademark of USB Implementers Forum, Inc. (USB-IF).

Kensington® is a registered trademark of ACCO Brands Corporation.

All other products mentioned herein may be trademarks of their respective companies and are hereby acknowledged.

Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions. Information is subject to change without notice and does not represent a commitment on the part of Visioneer.

The software described is furnished under a licensing agreement. The software may be used or copied only in accordance with the terms of such an agreement. It is against the law to copy the software on any medium except as specifically allowed in the licensing agreement. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, or translated to another language, for any purpose other than the licensee's personal use and as specifically allowed in the licensing agreement, without the express written permission of Visioneer.

Restricted Rights Legend

Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii) of the Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.

1-Safety ....................................................................................................................... 1-1

Safety Introduction ........................................................................................................................... 1-1

Operational Safety Information..................................................................................................1-1

Electrical Information.......................................................................................................................1-2

Warning - Electrical Safety Information......................................................................1-2

Electrical Supply......................................................................................................................1-2

Electical symbols.....................................................................................................................1-3

Disconnect Device .................................................................................................................1-3

Emergency Power Off.......................................................................................................................1-3

Maintenance Information..............................................................................................................1-3

Product Safety Certification ..........................................................................................................1-4

Environmental Health and Safety Contacts........................................................................... 1-4

2-Welcome................................................................................................................. 2-1

What’s in the Box................................................................................................................................2-1

System Requirements.......................................................................................................................2-2

Documentation ...................................................................................................................................2-2

The Xerox

DocuMate® 6710 Scanner Features..................................................................2-3

3-Scanner Setup....................................................................................................... 3-1

Unpack the Scanner ..........................................................................................................................3-1

Install the Separation roller............................................................................................................3-3

Connect the Scanner Power Cord................................................................................................3-4

4-Installation............................................................................................................. 4-1

Install the Software and Connect the Scanner.....................................................................4-2

Installing the Scanner Driver.............................................................................................4-5

Connect the USB Cable and Turn on the Power.......................................................4-6

Installing the User Utility....................................................................................................4-8

ISIS Driver Installation......................................................................................................... 4-8

Installing Visioneer OneTouch.........................................................................................4-9

Installing Additional Applications............................................................................................4-10

View the User Guides.....................................................................................................................4-10

Register Your Scanner....................................................................................................................4-11

5-Loading Documents to Scan.......................................................................... 5-1

Supported Document Types..........................................................................................................5-1

Documents to Avoid Scanning.....................................................................................................5-1

User Guide iv

Xerox® DocuMate® 6710 Table of Contents

Unsupported Document Types....................................................................................................5-2

Scanning from the Automatic Document Feeder (ADF) ..................................................5-2

Preparing Documents for Scanning...............................................................................5-2

Loading Documents..............................................................................................................5-3

Manual Feed.........................................................................................................................................5-4

Exit page control.................................................................................................................................5-4

Scanning Interfaces ..........................................................................................................................5-5

6-Maintenance......................................................................................................... 6-1

Safety Precautions .............................................................................................................................6-1

Hardware Properties..........................................................................................................................6-1

Device Settings........................................................................................................................6-2

Driver Settings .........................................................................................................................6-3

Changing the Background Color..................................................................................................6-3

Clearing Paper Jams..........................................................................................................................6-4

Cleaning the Scanner........................................................................................................................6-4

Cleaning the Outside of the Scanner ............................................................................ 6-4

Cleaning the Inside of the Scanner ...............................................................................6-5

Cleaning the ADF Rollers.....................................................................................................6-6

Reset the Roller Count in the User Utility ....................................................................6-6

Cleaning the Scanner Glass and Background Plates..............................................6-8

Cleaning the Paper Sensors...............................................................................................6-8

Cleaning the ADF Sensors ..................................................................................................6-9

Replacing the Rollers......................................................................................................................6-10

Replacing the Feed Roller Module...............................................................................6-11

Replacing the Separation Roller ...................................................................................6-12

Installing an Imprinter ..................................................................................................................6-14

Installing an Ink Cartridge...........................................................................................................6-15

Adjusting the Printing Position..................................................................................................6-16

User Utility.......................................................................................................................................... 6-16

Main Screen Options ......................................................................................................... 6-17

Scanner Error Codes...........................................................................................................6-19

Setting Sleep Mode............................................................................................................6-21

Buzzer Setting .......................................................................................................................6-21

Shading Adjustment..........................................................................................................6-22

Troubleshooting...............................................................................................................................6-24

Uninstalling Your Scanner ...........................................................................................................6-26

Xerox

DocuMate® 6710 Specifications...............................................................................6-28

DocuMate® 6710 Parts List ......................................................................................... 6-30

User Guide

Table of Contents Xerox® DocuMate® 6710

7-Appendix A: Regulatory Information......................................................... 7-1

Basic Regulations................................................................................................................................7-1

United States (FCC Regulations).....................................................................................7-1

European Union......................................................................................................................7-1

Turkey (RoHS Regulation) ..................................................................................................7-2

Copy Regulations................................................................................................................................7-2

United States ...........................................................................................................................7-2

Canada ....................................................................................................................................... 7-3

Other Countries.......................................................................................................................7-4

8-Appendix B: Compliance Information....................................................... 8-1

Product Recycling & Disposal........................................................................................................8-1

USA & Canada.........................................................................................................................8-1

European Union......................................................................................................................8-1

ENERGY STAR for the USA..............................................................................................................8-1

User Guide vi

Xerox® DocuMate® 6710 Table of Contents

User Guide

1. Safety

Safety Introduction

Notices and Safety

Please read the following instructions carefully before operating the machine and refer to them as needed to ensure the continued safe operation of your machine.

Your Xe r ox requirements. These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.

The safety and environment testing and performance of this product have been verified using Xerox functions or connection of external devices, may impact the product certification. Please contact your Xerox representative for more information.

Operational Safety Information

product and supplies have been designed and tested to meet strict safety

WARNING:

materials only. Unauthorized alterations, which may include the addition of new

Your Xe r ox® equipment and supplies have been designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

To ensure the continued safe operation of your Xerox® equipment, follow these safety guidelines at all times:

Do these:

• Always follow all warnings and instructions that are marked on or supplied with the equipment.

• Always use materials specifically designated for this product, the use of other materials may result in poor performance and create a hazardous situation. Do not use aerosol cleaners, they may be explosive and flammable under certain conditions.

• Always exercise care when moving or relocating equipment.

• Always locate the machine on a solid support surface that has adequate strength to support the weight of the machine.

• Always locate the machine in an area that has adequate ventilation and room for servicing.

• Always unplug this equipment from the electrical outlet before cleaning.

Note: You r Xe r ox machine is not in use. The machine may be left on continuously.

machine is equipped with an energy saving device to conserve power when the

Do not do these:

• Never use a ground adapter plug to connect the equipment to a power outlet that lacks a ground connection terminal.

User Guide 1-1

Xerox® DocuMate® 6710 Safety

• Never attempt any maintenance function that is not specifically described in this documentation.

• Never remove covers or guards that are fastened with screws. There are no operator serviceable areas within these covers.

• Never locate the machine near a radiator or any other heat source.

• Never override or “cheat” any of the electrical or mechanical interlock devices.

• Never place this equipment where people might step on or trip on the power cord.

Caution: This device is not intended for use in the direct field of view at visual display

workplaces

To avoid incommoding reflections at visual display workplaces this device must not be placed in the direct field of view.

Electrical Information

Warning - Electrical Safety Information

1. The power receptacle for the machine must meet the requirements stated on the data plate on the rear of the machine. If you are not sure that your electrical supply meets the requirements, please consult your local power company or an electrician for advice.

2. The socket outlet shall be installed near the equipment and shall be easily accessible.

3. Use the power cable that is supplied with your machine. Do not use an extension cord or remove or modify the power cord plug.

4. Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure whether or not an outlet is correctly grounded, consult an electrician.

5. Do not use an adapter to connect any Xerox

equipment to an electrical outlet that lacks a

ground connection terminal.

6. Do not place this equipment where people might step or trip on the power cable.

7. Do not place objects on the power cable.

8. Do not override or disable electrical or mechanical interlock devices.

9. Do not push objects into slots or openings on the machine. Electrical shock or fire may result.

Electrical Supply

• This product shall be operated from the type of electrical supply indicted on the product’s data plate label. If you are not sure that your electrical supply meets the requirements, please consult your local power company for advice.

• Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet checked by a qualified electrician.

1-2 User Guide

Safety Xerox® DocuMate® 6710

Electical symbols

The following symbols are displayed on the scanners name plate:

Alternating Current

Direct Current (AC Adaptor/Imprinter)

WARNING: This equipment must be connected to a protective earth circuit

This equipment is supplied with a plug that has a protective earth pin. This plug will only fit into an earthed electrical outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace the outlet.

Disconnect Device

The power cable is the disconnect device for this equipment. It is attached to the side of the machine as a plug-in device. To remove all electrical power from the equipment, disconnect the power cable(s) from the electrical outlet.

Emergency Power Off

If any of the following conditions occur, turn off the machine immediately and disconnect the power cable(s) from the electrical outlet(s).

• The equipment emits unusual odors or makes unusual noises.

• The power cable is damaged or frayed.

• A wall panel circuit breaker, fuse, or other safety device has been tripped.

• Liquid is spilled into the machine.

• The machine is exposed to water.

• Any part of the machine is damaged.

Maintenance Information

1. Any operator product maintenance procedures will be described in the user documentation supplied with the product.

2. Do not carry out any maintenance on this product which is not described in the customer documentation.

3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor performance of the equipment, and could cause a dangerous condition.

4. Use supplies and cleaning materials only as directed in this manual.

User Guide 1-3

Xerox® DocuMate® 6710 Safety

5. Do not remove covers or guards that are fastened with screws. There are no parts behind these covers that you can maintain or service.

6. Do not perform any maintenance procedures unless you have been trained to do them by an authorized local dealer or unless a procedure is specifically described in the user manuals.

Product Safety Certification

This product is certified by the following Agency using the Safety standards listed:

Standard

UL60950-1 (USA)

CSA 22.2 No. 60950-1 (Canada)

IEC 60950-1

Environmental Health and Safety Contacts

Contact Information

For more information on Environment, Health, and Safety in relation to this Xerox supplies, please contact the following customer help lines:

product and

North America & Europe (Phone): 1-800-ASK-XEROX

North America & Europe (Fax): 1-585-422-8217

1-4 User Guide

Welcome Xerox® DocuMate® 6710

2. Welcome

Your ne w Xe r ox® scanner can quickly scan stacks of single-sided or double-sided pages and place their electronic images on your computer.

What’s in the Box

Before proceeding, check the contents of the box. If items are missing or damaged, contact the dealer where you purchased the scanner.

Xerox® DocuMate® 6710 Quick Install Guide Installation Disc

USB 3.0 Cable Power Supply Technical Support Card

Warranty Card Blower Shading paper

Exit page control Separation Roller

User Guide 2-1

Xerox® DocuMate® 6710 Welcome

System Requirements

Minimum Recommended

Processor 2Ghz Intel Core 2 Duo 4.0GHz i7 7th generation

Optical Drive DVD Rom drive capable of

reading Dual layer DVDs

USB Port An available Universal Serial Bus

(USB) port

OS Microsoft® Windows® operating

system:

• 32-bit or 64-bit Windows 7 (Service Pack 1)

• 32-bit or 64-bit Windows 8 /

8.1

• 32-bit or 64-bit Windows 10

RAM 2 gigabyte (GB) of internal

memory (RAM)

Hard Drive Space • 350 MB for the scanner driver

• 1 GB for Visioneer OneTouch

• 1 to 2 GB for each additional application

Monitor* Color quality of 16-bit or 32-bit

Resolution set to at least 1024 x 768 pixels

DVD Rom drive capable of reading Dual layer DVDs

An available Universal Serial Bus (USB)

3.1 port

Microsoft® Windows® operating system:

• 64-bit Windows 7 (Service Pack 1)

• 64-bit Windows 8 / 8.1

• 64-bit Windows 10

8 gigabyte (GB) of internal memory DDR4(RAM)

• 350 MB for the scanner driver

• 1 GB for Visioneer OneTouch

• 1 to 2 GB for each additional application

Color quality of 16-bit or 32-bit

Resolution set to at least 1024 x 768 pixels

*Refer to your Windows documentation for instructions on setting the color quality and resolution for the monitor.

Documentation

The following printed documentation is provided in the box:

• Installation guide—abbreviated scanner setup and installation instructions.

• Technical support card—contact information for technical support and customer service,

and a brief overview of our standard product warranty.

• Warranty card—the warranty card is provided for users in Russia and should be filled in as

described on the card. For all other users, please dispose of this card in paper recycling.

The following soft-copy documentation is available on the installation disc:

• Scanner user guide—instructions for scanner setup, installation, operation, maintenance,

safety, and warranty

• OneTouch scanning guide—instructions for configuring and scanning using OneTouch

• TWAIN scanning guide—instructions for accessing and scanning using the TWAIN interface

2-2 User Guide

Welcome Xerox® DocuMate® 6710

• Control sheets—automatically adjust the scan settings when scanning using the TWAIN

interface. The file contains layouts for various ISO and U.S. paper sizes. The TWAIN scanning chapter contains instructions on using these sheets while scanning.

Make sure you print the page size that matches the size of the pages in your document stack. Also, make sure the application you are using is not set to automatically scale the page to fit on the paper in your printer.

• File separation sheets—automatically separate a stack of paper into two or more separate

files, when scanning using the TWAIN interface.

• Patch code sheets—use with an application that supports detection of patch code data

when using the TWAIN interface. The patch code page layouts have been specifically designed for your scanner. The file contains Patch 2, 3 and T layouts for A4 and U.S. Letter size pages.

Make sure you print the correct page size for the paper in your printer. Also, make sure the application you are using is not set to automatically scale the page to fit on the paper in your printer.

The Xerox® DocuMate® 6710 Scanner Features

1. Input Tray—Holds the documents in the Automatic Document Feeder for scanning.

2. Paper Guides—Slide to adjust to document width.

3. Paper Guide Switch—Move the switch to change the input tray paper guides from

synchronized adjustment to individual adjustment.

4. ADF Cover Release—Pull to open the Automatic Document Feeder.

5. Manual feed selector switch—Adjusts the rollers and input tray from continuous automatic

document feeding to manual document feeding.

6. Exit tray—Where the documents are exited out of the scanner. Flip up an exit stopper to

keep documents in the exit tray. Exit extension pulls out to support various document lengths.

User Guide 2-3

Xerox® DocuMate® 6710 Welcome

Groups 1 - 9 Scanner Information

Firmware

Serial Number

Driver Version

Acuity Version

OneTouch Version

Launch User Utility

Press OK

7. Control panel—Scanner hardware controls.

– Power switch—Turns the scanner’s power on or off.

– Status light— The status light indicates the current state of the scanner.

– LCD screen—Shows the current scan settings.

– Function buttons—Selects the scan setting for the One Touch buttons. Press left/right to

select groups and up/down to select jobs.

When Group 9 is selected, scrolling to Group 10 will display Scanner Information such as firmware and software versions.

While viewing the Scanner Information, pressing the right cursor button again will allow you to launch the User Utility by pressing OK.

– Skip button—After a double feed or folded corner is detected and scanning has been

paused, pressing this button will cause the document to be scanned and released before the job continues.

– Error light—After an error is detected, the light will be activated.

– Start/Stop button—Press to start scanning. Pressing the button while scanning is in

progress stops the scan. Pressing the button while a double feed or folded corner has been detected and paused will cause the document to be ejected without being scanned and cancel the job.

1. Pre-Imprinter Door—Open to access the pre-imprinter compartment.

2. Universal Serial Bus (USB) 3.0 port—Connects the scanner to the computer.

3. Power jack—Connects the power cord to the scanner.

2-4 User Guide

3. Scanner Setup

Unpack the Scanner

Use care when unpacking, moving and assembling the scanner. Follow these instructions to prevent injury and damage to the scanner.

1. Remove the scanner from the shipping box, verify all parts listed on page 2-1 are in the box.

We recommend that you keep the original packing materials in case you need them later.

2. Always have at least two people carry the scanner, lifting the scanner up from underneath.

3. Use a desk or table that can support the weight of the scanner. Do not place the scanner on a cloth covered surface.

User Guide 3-1

Xerox® DocuMate® 6710 Scanner Setup

4. Place the scanner on a level surface near the computer.

Keep at least 10 inches of space on every side of the scanner for the input and exit tray extensions, performing maintenance, and to have sufficient air flow for ventilation.

5. Remove all shipping tape from the top and side of the scanner.

3-2 User Guide

Scanner Setup Xerox® DocuMate® 6710

Install the Separation roller

1. Pull on the scanner cover release and lift the lid to open the scanner.

2. Flip open the double feed prevention roller cover.

3. Align the plastic gear end on the right side of the roller with the gears in the roller compartment. Make sure the flat side of the roller tip is aligned properly with the slot in the scanner.

Carefully insert the gear end into the scanner and angle the roller down into the left side of the compartment.

User Guide 3-3

Xerox® DocuMate® 6710 Scanner Setup

4. Press gently on the metal bar on the left side to lock the roller in place with the black tab in the compartment.

5. Press gently on the compartment cover to lock in the scanner. Make sure this cover is fully closed as it may break and cause damage to the scanner if it is not properly in place.

6. Close the scanner when you are finished.

Connect the Scanner Power Cord

1. Select the appropriate power cord for your country.

3-4 User Guide

Scanner Setup Xerox® DocuMate® 6710

2. Plug the power cord into the scanner and into a wall outlet.

Note: Do not turn on the scanner until after you install the software.

User Guide 3-5

Xerox® DocuMate® 6710 Scanner Setup

3-6 User Guide

4. Installation

Please make sure of the following before you begin installation:

• If you are prompted to reboot during installation, please select “No”. Finish installing the rest of the software, then close all open windows and reboot your computer.

• The information in this guide may cover software not provided with the scanner you purchased. Please disregard any information about the software not applicable to your scanner.

• If your computer has AntiVirus or AntiSpyware software running, you may encounter alerts or messages during installation asking you to allow the installation to proceed. Although the messages will differ based on the software your computer is running, in each case you should allow the installation to proceed if that option is available. Alternatively, you can turn off the AntiVirus or AntiSpyware software before installing your scanner, but if you do, make sure to turn it back on again when installation is finished.

• If your computer is running Windows 7 or later, you may see the Windows User Account Control screen asking you to confirm system changes. Click the Yes button to allow the installation to proceed.

User Guide 4-1

Xerox® DocuMate® 6710 Installation

Install the Software and Connect the Scanner

1. Start Microsoft Windows and make sure that no other applications are running.

2. Insert the installation disc into your computer’s DVD-ROM drive.

The disc automatically starts.

3. The Select Language window opens. Click the drop-down menu arrow and select the

language to use. Click OK.

The disc’s Main menu window opens.

Note: If the disc does not start, check the following:

– Make sure the disc drives door is completely shut.

– Make sure the disc was inserted in the drive in the proper direction (label side up).

To l au n ch th e d i sc ma nu a ll y:

– Open the Windows options for your computer’s disc drives.

– Double-click the icon for your DVD-ROM drive.

– The Installation menu for the disc should now open.

If the menu does not open:

– From the list of files on the disc, double-click the file named setup.exe.

4-2 User Guide

Installation Xerox® DocuMate® 6710

4. A prompt will be shown to allow the installer to search online for software updates. Select No to install the software on the disc only.

5. If online updates are approved, it will first check to see if there are newer versions of the installer.

6. Plug the USB cable into the USB port on the scanner then into a USB port on the computer. Turn on the scanner power.

Note: Select Cancel to install the software on the disc only.

7. When this is complete, the Main Menu will be shown.

8. On the Main menu, select Install software.

User Guide 4-3

Xerox® DocuMate® 6710 Installation

9. Make sure the boxes for Scanner Driver and Visioneer OneTouch are selected, as well as any other applications you want to install.

Note: The software provided with your scanner may differ slightly from the list shown in the window.

10. If a version of the software is already installed on the system, the option will be greyed out. However, if there is a newer version available on the disc or online, it will be possible to upgrade by selecting the appropriate button option.

11. If the software on the disc is up to date then the software will be installed from the DVD. However, if there are newer versions of the software available online, the Web button will be shown and selected by default.

Select which option to install the software from.

12. If any of the Web buttons have been selected, the software will have to first be downloaded by clicking Download Now. The total size of the download is shown at the bottom.

4-4 User Guide

Installation Xerox® DocuMate® 6710

13. After the download has begun, it can be paused. If changes to the selections are required, it is necessary to click Reset while the download is paused. This will allow the settings to be changed.

Note: Clicking the Reset button in either the Main menu or the Install menu will cause both partially completed and previously downloaded files to be deleted. In order to be installed they will either have to be downloaded again or installed from the DVD.

14. Once all software has been downloaded, click Install now.

Installing the Scanner Driver

The scanner driver installation will start first.

1. The Welcome screen for the scanner driver Setup Wizard opens. Click Next.

Note: there may be an option in the installation window to remove any current scanning profiles. You will see this prompt if you already have a previous version of the scanner driver installed. Select the option in the installation window only if you want the existing profiles removed.

User Guide 4-5

Xerox® DocuMate® 6710 Installation

2. On the Xerox License Agreement window, read the license agreement. If you accept the terms, select I Agree then click Next.

If you choose not to accept the license agreement, click Cancel. Click Close on the Installation Interrupted window.

3. The software will now be installed.

4. Stop when you see the “Complete the installation by connecting your hardware” window. Do not click OK yet. Leave the window open and proceed to the next section.

Note: If you do not see this on-screen diagram for connecting the scanner, stop and follow the instructions below.

Connect the USB Cable and Turn on the Power

1. Remove any tape from the USB cable.

2. Plug the USB cable into the USB port on the scanner then into a USB port on the computer. Check your computer’s manual for USB port locations.

If the plug does not attach easily, make sure that you are plugging it in correctly. Do not force the plug into either connection.

4-6 User Guide

Installation Xerox® DocuMate® 6710

3. Turn on the scanner power.

The status light comes on and flashes indicating that the scanner is receiving power.

Your computer recognizes that a scanner has been plugged into the USB port and automatically loads the appropriate software to run the scanner.

4. When you’re certain that the software has completely loaded, return to the “Complete the installation by connecting your hardware” window.

5. Click OK to complete the installation process.

User Guide 4-7

Xerox® DocuMate® 6710 Installation

6. Click Close on the Installation Complete window to close and exit the driver installer.

Installing the User Utility

The User Utility is a software diagnostic and maintenance software that you can use for monitoring your scanner hardware.

1. On the Xerox User Utility License Agreement window, read the license agreement. If you accept the terms, select Yes to accept the agreement and continue with the installation.

If you choose not to accept the license agreement, the installation will terminate and the User Utility will not be installed.

2. The next screen lets you choose where the installation files are going to be on your computer. Click on Browse... to change the location where the files are installed.

We recommend that you keep the default options on this window and just click on Next to proceed with the installation.

3. The next screen lets you change the Program Files folder name and where the program appears in your Windows Start Programs list.

The default options on this window will put the shortcut icon in your Windows All Programs list in the Xerox folder. We recommend that you keep the default options on this window and just click on Next to proceed with the installation.

4. Click on Finish on the Installation Complete window to close the installation window.

5. A shortcut icon for the User Utility will be on your Windows desktop and in the Windows Start All Programs menu.

ISIS Driver Installation.

1. You will first be prompted to select a language for the ISIS driver.

2. Click on Next in the ISIS Installation Welcome window.

3. Click on Install to begin the ISIS driver installation.

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Installation Xerox® DocuMate® 6710

4. Click on Finish to close the ISIS installation complete window.

Installing Visioneer OneTouch

The Visioneer OneTouch software installation will start automatically after you click Close on the driver Installation Complete window.

1. Click Next on the Welcome to the OneTouch Setup Wizard.

Note: there may be an option in the installation window to remove any current scanning profiles. You will see this prompt if you already have a previous version of OneTouch installed. Select the option in the installation window only if you want the existing profiles removed.

2. On the Visioneer License Agreement window, read the license agreement. If you accept the terms, select I Agree then click Next.

If you choose not to accept the license agreement, the installation will terminate and OneTouch will not be installed.

3. Click Close on the Installation Complete window to close and exit the software installer.

4. After OneTouch is installed, a splash screen will be displayed while it initializes and searches for installed scanners. Please wait for this screen to disappear before attempting to use OneTouch.

User Guide 4-9

Xerox® DocuMate® 6710 Installation

Note: If you selected other software to install from the DVD the installation for that software will automatically start after you click Close on the Installation Complete window. Follow the instructions on-screen to install each application you selected.

Installing Additional Applications

Your scanner includes free, additional applications as described in the table below.

1. Return to the disc’s Main menu and click Install software.

2. If a version of the software is already installed on the system, the option will be greyed out. However, if there is a newer version available on the disc or online, it will be possible to upgrade by selecting the appropriate button option.

3. If the software on the disc is up to date then the software will be installed from the DVD. However, if there are newer versions of the software available online, the Web button will be shown and selected by default.

Select the desired location to install the software from.

4. If any of the Web buttons have been selected, the software will have to first be downloaded by clicking Download Now.

5. Once all software has been downloaded, click Install now.

6. Follow the instructions on the screen to install each of the additional applications.

View the User Guides

1. Return to the disc’s Main menu and click on View user guides.

2. Click on View scanner documentation to access the scanner user guide and scanning guides for OneTouch and TWAIN.

– Scanner user guide—Instructions for scanner setup, installation, operation,

maintenance, safety, and warranty

– OneTouch scanning guide—Instructions for configuring and scanning using OneTouch

4-10 User Guide

Installation Xerox® DocuMate® 6710

– TWAIN scanning guide—Instructions for accessing and scanning using the TWAIN

interface

Click on View software documentation to access the user guides for the software applications provided with the scanner.

From either of these user guide windows, click on the User guide menu button to return to the main user guide window, then select the other documentation section to view the user guides.

3. Click the links of the guides you want to view.

4. When you’re finished, click Main menu to return to the Main menu window and click Exit.

5. Remove the installation disc and store it in a safe place.

Register Your Scanner

Registering your scanner is important as it provides you with access to our free telephone support service. Registration also gives you free access to software updates for your scanner.

You will need an active network connection to register your scanner. If you do not have network access you can contact our customer service department to register the scanner. Please refer to the Technical Support Card, that you received with the scanner, for our customer service contact information.

1. Open an Internet Explorer window, or any other Internet browser you have installed on your computer.

2. In the web address field type www.xeroxscanners.com

3. Press Enter on your computer’s keyboard or click the option on screen to go to the web address.

4. When the Xerox

scanners web page loads click on Register Your Product.

5. Fill in the registration form, all required fields have an asterisk (*).

A valid email address is required for registration.

6. You will be asked to enter the serial number for the scanner, it is located on the back or underside of the scanner.

7. After filling in the form, click on Submit Your Registration to complete the registration.

User Guide 4-11

Xerox® DocuMate® 6710 Installation

4-12 User Guide

5. Loading Documents to Scan

Always remove any staples or paper clips from documents before inserting them into the scanner. Staples and paper clips can jam the feed mechanism and scratch the internal components. Also remove any labels, stickers, or Post-It™ notes that may come off during the scanning process and get stuck in the scanner. Misuse as described here will void your scanner’s warranty. Please go to

www.xeroxscanners.com

the warranty terms and conditions for your scanner.

Supported Document Types

You can scan the following types of documents and cards with this scanner.

• Maximum amount of paper in the input tray

– Approximately 300 pages of 20 lb (75–80 g/m

•Document size

– Minimum size (width x length) – 1.9 x 2.8 inches (48 x 71 mm)

, select your product, and then click the “Warranty Program” link to view

) new printer paper

– Maximum size (width x length) – 12.09 x 100 inches (305 mm x 2540 mm)

We recommend scanning one page at a time when the documents you are scanning are longer than 17 inches (432 mm).

•Mixed document stacks

– Scanner minimum to maximum without long document enabled

Arrange the documents so that all items are centered in the stack. The document sensor, paper separation, and feed rollers are located in the middle of the paper path. If smaller items are offset from the center they will not be detected. This will cause feeding issues and paper jams.

• Paper thickness between 5–42 lb paper (20–157 g/m

• Curling and folding

– Documents must have a curl or fold of less than 0.4 inches (10mm)

)

Documents to Avoid Scanning

The documents in this list can be scanned, but please note that scanning documents of this type will reduce the life of the scanner. Maintenance will be required more often and replaceable parts will wear faster. These types of documents will jam more frequently and damage to the original documents may occur. If you do choose to scan these document types, do not scan large batches. This type of use is not covered under the scanner warranty and alters replacement parts life expectancy.

User Guide 5-1

Xerox® DocuMate® 6710 Loading Documents to Scan

We recommend you limit the amount or completely avoid scanning documents that are in this list.

• Curled, wrinkled or folded documents may cause paper jams or multiple pages being fed through the scanner at one time.

• Perforated or punched paper that could tear when the separation roller engages.

• Coated paper or photographs where the coating can flake off during scanning and leave residue in the scanner.

• Extremely smooth, shiny, or highly textured paper may cause the paper feed rollers to slip across the page and cause the scanner to report a paper jam.

• Carbonless copy paper may tear while being fed through the scanner and the pressure of the rollers may leave streaks on the page. The chemical coating on this paper will rub off on the rollers during the scan process, increasing the frequency of miss-feeds and paper jams.

• Partially transparent paper such as tracing paper as any images from the opposite side of the page or black background will appear in the scanned images.

Unsupported Document Types

Do not scan the following types of documents as they may cause damage to the scanner.

• Items outside of the specified supported sizes, thickness, and weight defined in this document.

• Non-rectangular or irregularly shaped paper will cause the scanner to detect and report document skew errors or paper jams.

• Carbon paper that will leave residue in the scanner and on the rollers that will transfer to the next set of documents scanned.

• Documents with hard items attached such as paper clips, binder clips, and staples.

• Documents with wet ink or white-out.

• Thermal or photosensitive paper.

• Overhead projector sheets, plastic film, camera film, and any other type of transparent or partially transparent plastic item.

• Documents that have been glued together.

• Cloth or metallic sheets.

Scanning from the Automatic Document Feeder (ADF)

Preparing Documents for Scanning

• Fan the documents to make sure all pages in the stack are separated.

• Bend and then flatten the document stack to make sure the horizontal edges are aligned to help prevent paper from skewing while being pulled through the scanner.

5-2 User Guide

Loading Documents to Scan Xerox® DocuMate® 6710

• Pinch the ends to align the leading edges slantwise to help prevent multiple pages from being fed through at a single time.

Loading Documents

1. Adjust the paper guide for the width of paper, and make sure the input and output trays are fully extended.

Flip up the paper stop to make sure the paper stays in the output area as they are exited from the scanner.

2. Load the documents face up with their tops into the Automatic Document Feeder.

The stack of pages should not exceed the maximum height indicated on the input tray.

To secure the document guides, lower the document guide lock.

3. Adjust the exit guides to be slightly larger than the actual size of the documents .

4. You can now scan the documents using the scanner buttons, One Touch, or one of the other scanning interfaces.

User Guide 5-3

Xerox® DocuMate® 6710 Loading Documents to Scan

Manual Feed

You can select either Automatic or Manual Scanning mode using the switch on the top of the scanner. When manual feed is selected, the input tray will rise to its highest position.

When scanning a document manually, feed one sheet at a time. While using this mode, double feed detection will be disabled.

Exit page control

When scanning a large stack of smaller pages, it is possible for them to become out of order in the exit tray. In order to reduce the chance of this happening, the Exit Page Control can be installed.

1. Locate the holes on either side above the exit slot.

2. Angle the Exit Page Control to insert the tabs into one side, then the other.

3. The Exit Page Control is magnetised so that it can be lifted out of the way if necessary.

5-4 User Guide

Loading Documents to Scan Xerox® DocuMate® 6710

Scanner Control Panel

OneTouch Button Panel

Scanning Interfaces

• Scanner Button Panel—When you press the Start/Stop button on the scanner, the documents are scanned using the scans settings for the first OneTouch scan function. The scanned image is then sent to a destination on your computer or network drive.

OneTouch Button Panel—Use this scan option when you want to scan from the computer screen. Scanning from the on-screen OneTouch Button Panel is the same as selecting a scanning option on the scanner, except you click an icon that represents the function.

Please see the OneTouch Scanning Guide on the installation disc for instructions. You can also click the Help button in the OneTouch Properties window to open the instructions in an Internet browser.

User Guide 5-5

Xerox® DocuMate® 6710 Loading Documents to Scan

• TWAIN and WIA Interface—This option uses your scanner’s TWAIN interface to scan. Select scanning options before scanning, put the document in the scanner, then click the Scan button in the TWAIN interface window.

Please see the TWAIN Scanning Guide on the installation disc for instructions. You can also click the Help button in the TWAIN interface to open the instructions in an Internet browser.

• ISIS Interface—This option uses the ISIS interface for scanning. Please refer the user manual for your ISIS scanning application for instructions on scanning with the ISIS interface.

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Maintenance Xerox® DocuMate® 6710

6. Maintenance

This section contains information about maintenance, troubleshooting, uninstalling, scanner specifications, and spare parts.

Safety Precautions

When servicing the scanner you should take the following precautions to ensure your safety and prevent damage to the scanner.

Do These

• Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing alcohol may irritate sensitive skin.

• Only perform scanner maintenance as described in this chapter.

• Keep the scanner and cleaning supplies away from any open flame or heat source as any form of alcohol is flammable.

• Always read the instructions in each section carefully, the instructions are specific to the part you are installing or servicing.

• Move the scanner to an area that has adequate room for opening the scanner.

• If your scanner has a power cord and/or power switch, always turn off the scanner and unplug the power cord before performing maintenance, unless the maintenance instructions below specifically state to leave the scanner plugged in and powered on.

• Always unplug the USB cable from the scanner before performing maintenance, unless the maintenance instructions below specifically state to leave the scanner plugged in.

• Wear an anti-static strap to prevent electrostatic discharge when touching metal components.

• Keep all cleaning supplies, scanner parts and accessories out of the reach of children.

Do Not Do These

• Never attempt installation of any part not described in this manual.

• Never service the scanner near a radiator or any other heat source.

• Never use aerosol sprays or compressed air, or attempt to lubricate parts with an oil or silicon spray.

• Never service the scanner in an area where there are open liquid containers.

• Never pour or spill liquid on the scanner or any of its components.

Hardware Properties

You can use the scanner’s properties page to keep track of scanner maintenance, change some of the hardware options, configure the scanner interface behavior, and adjust application options that may be available for your scanner.

User Guide 6-1

Xerox® DocuMate® 6710 Maintenance

To open the scanner hardware properties page:

• Windows 7 and later—from the Windows Control Panel, open Hardware and Sound and then Devices and Printers. Right-click on the scanner and then select Scan properties from the list.

Device Settings

The Device Settings tab shows the hardware information for your scanner. The options on the Device Settings tab will be available based on whether or not the scanner hardware supports the feature. Some features described herein may not be available for the current scanner. Please disregard any information about features that you do not see in the interface for your scanner.

Scanner Details

• Firmware version—this is the scanner’s hardware processor version number.

• Serial number—the scanner’s unique identification number.

• LLD version—the scanner’s base driver version. This is not the OneTouch software revision, TWAIN or WIA driver versions.

• Driver version—this is the version of the scanner’s TWAIN driver.

Power Settings

• Sleep mode—sleep mode is the low-power state when the scanner is not in use. You can adjust the amount of time you want the scanner to wait before it goes into low power.

Click the green enter button to save any changes in the Sleep mode field.

Click the red reset button to reset to the default timeout value.

• Power off—input the number of minutes you want the scanner to wait before it turns itself off.

Click the green enter button to save any changes in the power off field.

Click the red reset button to reset to the default timeout value.

Scanner maintenance:

• Counters—click the reset button next to the counter you want to set back to 0.

6-2 User Guide

Maintenance Xerox® DocuMate® 6710

• Show maintenance reminders—select this option be notified when it is time to clean or replace the rollers. After cleaning or replacing the rollers, click the reset button next to the roller counters in this screen. The amount of time between cleaning and replacing the rollers can be adjusted in the Xerox User Utility.

• Launch Xerox User Utility—the Xerox User Utility helps you monitor the scanner status and maintenance information. This button will be disabled if the Xerox User Utility is not installed. You can install the User Utility from the installation disc or download it from the support page for your scanner at www.xeroxscanners.com

Color correction

Set the optimization style for color correction in the TWAIN interface. This option is not available for all scanners.

•"Printer" will optimize the image for duplicating on a printer.

•"Monitor" will optimize the image for displaying on a monitor.

Images optimized for a monitor, when printed, will not match the original scanned item.

Driver Settings

The options in this panel are for configuring how the TWAIN interface will behave in some scenarios. Please see the TWAIN scanning guide on the installation disc for instructions.

Changing the Background Color

You can change the scanner’s background plate color between black and white. The background color is important as it may affect the cropping quality of the scanned document. Each scanning application is different so you should choose the color (black or white) based on the best results you see in the final scanned document file. The default background plate is black.

Changing the background color is only possible through the TWAIN UI. Navigate to the Image Enhancement DM6710 tab and select the desired background color from the drop down menu. By default the background color will be black.

User Guide 6-3

Xerox® DocuMate® 6710 Maintenance

Please see the TWAIN scanning guide on the installation disc for instructions.

Clearing Paper Jams

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, use the following procedure to remove the paper from the scanner.

1. Pull on the scanner cover release and lift the lid to open the scanner.

Do not attempt to remove a jammed page with the ADF door closed.

2. Remove the jammed page from the scanner.

3. Close the ADF door and continue scanning.

To reduce the number of paper jams, smooth and straighten the paper before scanning and adjust the paper guides to the paper size.

Cleaning the Scanner

Regular maintenance of your scanner can help to ensure continual optimal performance.

Using a soft, lint-free cloth, wipe down all plastic surfaces on the scanner.

Cleaning the Outside of the Scanner

Excessive dust accumulation around and on the scanner will pull into the scanner during the scanning process and clog the ventilation openings. You should clean the outside of the scanner at least once a month to help limit the amount of dust build up in the scanner.

Note: You will need the blower provided with your scanner and a soft dusting cloth to clean the scanner.

1. Turn off the scanner power.

2. Use the blower and a soft brush to remove dust and dirt from the fan exhaust vent.

3. Using a soft dusting cloth, wipe down the body of the scanner, input tray and exit area. Make sure that the input and exit slots in the scanner are also clean.

6-4 User Guide

Maintenance Xerox® DocuMate® 6710

4. If there is any accumulation of dust in the indentations around the buttons, use the blower to gently blow away the dust.

5. When you’re finished, press the power button to turn the scanner back on.

Cleaning the Inside of the Scanner

Cleaning the inside of the scanner helps to keep your scanner operating at optimum performance. You should clean the inside of the scanner at least once a week or after 20,000 pages have been scanned. If you are getting frequent paper jams, multiple pages feeding at the same time, or you’re seeing lines in the scanned image, it is time to clean the scanner.

When cleaning the scanner, cleaning paper that is coated with Isopropyl alcohol can be used. Each roller cleaning paper should only be used once. Additional roller cleaning papers can be purchased from our website at www.xeroxscanners.com

in the Parts & Accessories page for your

scanner. Alternatively, use a soft cloth with a small amount of Isopropyl alcohol.

Note: When cleaning the rollers, do not rub the roller cleaning paper vigorously back and forth across the roller, this will shred the roller cleaning paper and leave debris in the scanner.

Safety Precautions

WARNING: The roller cleaning paper is moistened with Isopropyl rubbing alcohol.

Please read and follow these precautions to ensure your safety.

• Keep the roller cleaning paper away from fire, heaters or any open flame or heat source as any form of alcohol is flammable.

• Wear protective gloves as the roller cleaning paper may irritate sensitive skin.

• Only clean the rollers and scanning areas, as described in this section, with the roller cleaning paper.

• Do not leave the roller cleaning paper or bag where children can access it.

• Always turn off the scanner and unplug the scanner’s power and USB cable prior to using the roller cleaning paper.

Preparation

• When cleaning the inside of the scanner, you should clean all of the rollers, scanner glass and background plates at the same time.

• Use scissors to open the roller cleaning paper bag, cutting across the dotted line.

User Guide 6-5

Xerox® DocuMate® 6710 Maintenance

Cleaning the ADF Rollers

1. Pull on the scanner cover release and lift the lid to open the scanner.

2. The following illustration shows where the rollers are located in the scanner.

Use a roller cleaning paper to clean all of the rollers indicated in the illustration.

Note: Be careful when cleaning the rollers. All of the rollers, except the free rollers, are designed to rotate in one direction only. Do NOT force the roller to rotate in the opposite direction. Forcing the roller to rotate will damage it, and cause the scanner to feed pages incorrectly.

Reset the Roller Count in the User Utility

After cleaning the scanner you need to reset the roller count in the User Utility.

1. Open the User Utility application.

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Maintenance Xerox® DocuMate® 6710

2. From the main screen, click the Maintenance Setting button.

3. Click on Clear Counter next to the After Clean Roller counter field.

4. The clean roller count will now be reset to 0.

5. Close the User Utility.

User Guide 6-7

Xerox® DocuMate® 6710 Maintenance

Cleaning the Scanner Glass and Background Plates

1. Pull on the scanner cover release and lift the lid to open the scanner.

2. The following illustration shows the location of the glass and background plates in the top and bottom of the scanner. The background plates are rollers that you can rotate to change from black to white. While cleaning the background plates, rotate the bars to clean the entire surface. To rotate the plates, push on either end of the background plates in the direction shown below. Rotate them to expose the self-cleaning brush and remove any dirt with a soft cloth.

3. Use a soft cloth to wipe off the scanner glass and background plates. If there is sticky residue on either surface you can use the roller cleaning paper to remove it.

Cleaning the Paper Sensors

The scanner has several sensors to detect the status of the paper when it is in the scanner. You should clean these sensors as part of your standard weekly maintenance of the scanner.

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Maintenance Xerox® DocuMate® 6710

Note: Do not clean the sensors with the roller cleaning paper.

Preparation

• Turn off the scanner prior to cleaning the sensors.

• Locate the Blower accessory that was provided with your scanner, this is what you will use to clean the sensors.

Cleaning the ADF Sensors

1. Pull on the scanner cover release and lift the lid to open the scanner.

2. The following illustration shows the location of the sensors in the scanner.

User Guide 6-9

Xerox® DocuMate® 6710 Maintenance

3. Point the tip of the blower at the sensor and squeeze the blower to direct a puff of air at the sensor head to remove dust.

Do this for each sensor in the scanner.

Replacing the Rollers

When replacing the rollers described in this section, you should replace all of the rollers at the same time. Do not replace just one roller and not the other. When you are finished replacing the roller, reset the roller count in the user utility as described on page 6-18.

WARNING: keep all replaceable parts out of the reach of children. These parts are

small and pose a choking hazard.

Turn off the scanner power then unplug the power cord from the scanner. Pull the cover release handle and open the scanner.

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Maintenance Xerox® DocuMate® 6710

When you are done replacing the rollers, close the scanner carefully pressing down on both sides of the cover until it locks in place. Do not slam down the cover.

Replacing the Feed Roller Module

The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause documents to feed in skewed at an angle, or multiple pages to feed at the same time. Before replacing the roller you should clean it as excessive dust on the roller will make it appear worn and smooth. You cannot properly diagnose a worn roller until you have cleaned it. You should generally replace the roller every 350,000 pages.

1. Pull the locking lever on the left side of the feed roller module down from the scanner. This releases the roller module from the scanner.

2. Carefully remove the roller module from the scanner. Discard the roller module, it cannot be repaired or reused.

3. Take the new roller module out of its packaging.

4. Align the end of the plastic end on the right side of the roller module with the slot in the roller compartment. Make sure the flat side of the roller tip is aligned properly with the slot in the scanner.

User Guide 6-11

Xerox® DocuMate® 6710 Maintenance

5. Insert the right side of the roller module into the scanner, then carefully angle the left of the roller module into the scanner. Be careful while inserting the roller module as the gears will engage as you place the module in the scanner.

6. Gently lift and hold the roller module in the scanner and then rotate the locking arm up and into the scanner. Make sure the roller module is securely in place before closing the scanner.

Replacing the Separation Roller

1. Flip open the double feed prevention roller cover.

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Maintenance Xerox® DocuMate® 6710

2. Carefully pull and hold the black tab on the left side of the roller away from the bar.

3. Gently lift the left side of the roller bar up and then pull the roller out of the scanner toward the left, releasing the roller from the gears on the right side of the compartment.

4. Discard the roller, it cannot be repaired or reused.

5. Take the roller out of its packaging.

6. Align the plastic gear end on the right side of the roller with the gears in the roller compartment. Make sure the flat side of the roller tip is aligned properly with the slot in the scanner.

7. Carefully insert the gear end into the scanner and angle the roller down into the left side of the compartment.

User Guide 6-13

Xerox® DocuMate® 6710 Maintenance

8. Press gently on the metal bar on the left side to lock the roller in place with the black tab in the compartment.

9. Place the roller compartment cover in the scanner and lower it into place.

10. Press gently on the compartment cover to lock in the scanner. Make sure this cover is fully closed as it may break and cause damage to the scanner if it is not properly in place.

Installing an Imprinter

An imprinter unit will print text, such as a date and time stamp, on the pages as they are scanned. If you have a pre-imprinter unit installed, the text is printed on the face-up side of the page before the image is captured, and the printed text is then reflected in the scanned image.

The imprinter unit is an optional accessory that you can purchase at www.xeroxscanners.com the Parts and Accessories page for your scanner.

1. Turn off the scanner.

2. Open the pre-imprinter door.

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Maintenance Xerox® DocuMate® 6710

3. Insert the pins on the right side of the imprinter unit into the holes on the scanner. Angle the imprinter down into the scanner until the pins on the left side line up with the slots in the scanner. Gently press down on the imprinter unit until it clicks in place.

4. Connect the cable to the connection port in the scanner.

5. Close the pre-imprinter door when you are finished.

Installing an Ink Cartridge

1. Turn off the scanner.

2. Open the imprinter door.

3. Remove the protective tape from the ink cartridge.

4. Move the ink cartridge carriage to the ink cartridge exchange position on the imprinter unit.

5. Insert the ink cartridge into the carriage as shown in the diagram.

User Guide 6-15

Xerox® DocuMate® 6710 Maintenance

6. Lower the arms on the carriage to lock the ink cartridge in place.

7. Reverse this procedure to remove the ink cartridge when it is time to be replaced.

Adjusting the Printing Position

You set the horizontal start position by moving the ink carriage in the imprinter unit itself. Move the ink carriage left or right and align the arrow tab to the appropriate paper width indicated on the imprinter unit. The vertical start position is set in the scanning interface you are using.

User Utility

The User Utility is a software program designed to help maintain and troubleshoot your Xerox scanner.

On installation you were prompted to place an icon on your Windows desktop. If you selected yes, simply double-click on the user utility icon to open the software.

If you do not have the User Utility icon on your desktop, follow these instructions for opening the utility from the Windows programs list:

1. Click on the start button on the Windows taskbar.

2. Click on All Programs.

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Maintenance Xerox® DocuMate® 6710

3. Click on Xerox from the programs list.

4. Select User Utility to open the software.

If you are prompted to select a scanner, make sure your scanner is selected then click on OK.

Main Screen Options

This section briefly describes the options on the main interface of the User Utility. The following sections contain detailed instructions on using some of the options in this utility.

Scanner Status—this area displays the status of the scanner connected as well as error code details.

Error Code—this field displays an error code number to help you diagnosis and resolve hardware errors. Please see Scanner Error Codes on page 19 for the full list of error codes and steps to resolve the issue.

Scanner Information—this area displays the current hardware specifications of the scanner.

• Model: the scanner hardware model.

• Firmware Version: the scanner’s current firmware version.

• Memory: the amount of memory currently installed on the scanner.

• Interface: the connection interface to the computer.

User Guide 6-17

Xerox® DocuMate® 6710 Maintenance

• Imprinter: indicates if an imprinter is installed in the scanner, with a status of either Enable or Disable, and the type of imprinter installed. The imprinter is an optional accessory that you can purchase for the scanner. Please refer to our website www.xeroxscanners.com

for spare

part options available for your scanner.

Scanner Condition—the options in this section relate to software settings and maintenance for the scanner.

• Sleep Mode: clicking on this button opens a window for you to set the time frame for your scanner to go into power saving mode. Please see “Setting Sleep Mode” on page 6-21 for instructions.

• Clean Imprinter: clicking on this button initiates an automatic cleaning of the print head on the ink cartridge installed in the imprinter. When the imprinter is not installed this button is disabled.

• Buzzer Setting: clicking this button opens a window for you to turn on or off the scanner beep sounds.

• User Shading: clicking on this button initiates the shading adjustment utility. The shading adjustment helps to improve image quality of scanned documents. Please see “Shading Adjustment” on page 6-22 for instructions.

• Maintenance Setting: clicking this button opens a window for you to adjust counter and notification settings as well as adjust the LCD screen settings.

– After Clean Roller: displays the number of pages scanned after the last time the rollers

were cleaned and the counter reset. Please see “Cleaning the Inside of the Scanner” on page 6-5 for instructions on monitoring and changing this setting.

– Notification: When the After Clean Roller Counter counter is greater than the Clean

Roller Timing counter, the LED on the scanner will flash.

– After Replace Roller: displays the number of pages scanned after the rollers have been

replaced and the counter reset. Please refer to our website www.xeroxscanners.com

for

spare parts options and instructions available for your scanner.

– Notification: When the After Replace Roller Counter counter is greater than the

Replace Roller Timing counter, the LED on the scanner will flash.

– Clear Counter: clicking either of these buttons clears the counters back to 0 for the

appropriate section.

– Scanning Glass Cleaning Notification: When the scanning glass needs to be cleaned,

the LED on the scanner will flash.

– Feeding Assist: Reduces the slipping that may occur when documents are not fed

correctly. Turn this setting on if a paper jam occurs when feeding glossy documents. When this setting is on, documents printed on small-sized paper may become jammed.

– LCD Contrast and Brightness: Change the Brightness or Contrast of the scanner LCD

Screen.

– Change: clicking this button opens a window for you to set when to receive a notice that

it is time to clean the rollers.

Scanner Counter—this section shows the number of pages scanned. Use the options in this window to keep track of maintenance performed on the scanner.

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Maintenance Xerox® DocuMate® 6710

• System: displays the number of pages scanned through the ADF after the last counter update.

About—click on the About button to see more information about the application.

Select Scanner—clicking on this button opens a window for you to select a different scanner if

you have multiple scanners installed.

Save Info—clicking on this button opens a Windows Save As dialogue for you to save the current scanner and computer information into a .log file.

Close—clicking this button closes the User Utility.

Scanner Error Codes

If an error occurs during scanning the LCD will display an error code and you can use the User Utility to troubleshoot and resolve the issue. The User Utility displays an error code and message in the Scanner Status field. The following table lists the codes, messages, possible causes and common resolutions.

If you are unable to resolve the issue using the troubleshooting steps in this table, please refer to the section “Troubleshooting” on page 6-24.

Error Code Message Cause Resolution

U11

U12

U13

U14

U16

U18

U23 Double feed

U25

U26

U30 Door is open A scanner access

Paper jam Paper has jammed

while being fed through the scanner.

Document sensors are dirty.

Two pages have

detected

Stapled page Stapled page

fed through the scanner at the same time.

detected.

cover is open.

Scanner is not connected to the computer.

Open the scanner, remove the pages, then close the scanner. Please see page 6-4 for complete instructions.

If problem persists, clean the rollers and paper sensors as described in the section “Cleaning the Inside of the Scanner” on page 6-5.

More than one page is in the scanner. Press the [Skip] button to continue scanning or the [Start/ Stop] button to stop scanning the batch.

If the problem persists, clean the rollers and sensors as described in the section “Cleaning the Inside of the Scanner” on page 6-5.

Open the scanner, remove the pages, then close the scanner. Check all documents and remove any staples. Restack the paper in the ADF and click Retry to continue

Verify all covers on the scanner are fully closed before scanning.

A cable may be loose. Check that the scanner’s cables are correctly attached to the computer. If the scanner still does not connect, re-boot the computer.

The driver has not been installed properly.

User Guide 6-19

It is recommended that you reinstall your scanner driver.

Xerox® DocuMate® 6710 Maintenance

Error Code Message Cause Resolution

Fxx System error

occurred.

An unknown system error has occurred.

Reset the scanner and computer:

Turn off the scanner power.

Unplug the USB cable and power from the scanner.

Reboot (restart) the computer.

Plug the USB cable and power cable back into the scanner.

Turn the scanner back on.

If you are still unable to scan, contact Xerox Technical Support. Please refer to the Technical Support Card you received with the scanner for contact information.

— **Warning**

The rollers need to be cleaned.

The number next to After Clean Roller:, in the User Utility main screen, has exceeded the

The rollers should be cleaned every 20,000 scans, or as needed if your scanner is experiencing frequent paper feed issues. After cleaning the rollers click on Clear Counter to reset the cleaning roller count back to 0. Please refer to “Cleaning

the Inside of the Scanner” on page 6-5. maximum number between cleaning.

— **Warning**

The rollers need to be replaced.

The number next to After Replace Roller:, in the User Utility main screen, has

The rollers should be replaced every 400,000

scans, or as needed if cleaning the rollers does not

improve paper feeding issues. After replacing the

rollers click on Clear Counter to reset the roller

replacement count back to 0. exceeded the maximum number between replacement.

— **Warning**

Insufficient front light error occurred.

Insufficient back light error

Either the lamp is not bright enough or the scanning sensor is not registering the light strength.

Contact Xerox Technical Support or your

authorized service technician. Please refer to the

Technical Support Card you received with the

scanner for Xerox contact information.

occurred.

— **Warning**

The front reference plate is dirty.

The front or back scanning background plate is dirty.

Clean the background reference plates as

described in the section “Cleaning the Inside of

the Scanner” on page 6-5.

The back reference plate is dirty.

6-20 User Guide

Maintenance Xerox® DocuMate® 6710

Error Code Message Cause Resolution

— **Warning**

The scanner’s image sensor cover is dirty and requires routine cleaning.

— **Warning**

Scanner is not connected.

Setting Sleep Mode

The image sensor cover in the scanner is dirty.

The power is off, the power cord or USB cable is unplugged.

Clean the image sensor as described in the

section “Cleaning the Inside of the Scanner” on

page 6-5.

Verify cables are securely plugged into the

scanner, computer and wall. If needed, reboot the

computer.

Your scanner has a built-in power saving feature that sets the scanner into low power when the scanner has been sitting idle for 15 minutes. This default setting conserves power and complies with the ENERGY STAR requirements. Power saving extends the life of the lamps by turning them off when not in use.Depending on your scanner model, there may also be an option to set an automatic power off waiting time.

1. Open the scanner User Utility application.

2. On the main window click on the Sleep Mode button.

3. When the Sleep Mode window opens, select the options you want.

– Waiting Time—set the waiting time before sleep mode or power off activates when the

scanner is idle. This time can be set from 1 to 60 minutes or from 15 to 60 minutes. The range of this setting differs depending on the scanner model.

– If the wait time for Power Off is shorter than the wait time for Sleep Mode, the

scanner will not enter Sleep Mode.

– (Power Off) Disable—select this option to disable the automatic power off feature. This

option may not be available for the current scanner.

4. Click OK to save the changes and close the Sleep Mode window.

Buzzer Setting

1. Open the scanner User Utility application.

2. On the main window click on the Buzzer Setting... button.

User Guide 6-21

Xerox® DocuMate® 6710 Maintenance

3. When the Buzzer Setting window opens, select the option you want.

Buzzer Setting—click on either On or Off to set the scanner alert sounds. Scanner alert sounds include double-page-feed detection, paper jam error, lamp errors, etc...

4. If supported by the connected scanner, the volume can also be adjusted.

5. Click on OK to save the changes and close the window.

Shading Adjustment

The shading adjustment is used to improve the image quality of the scanned documents. If your final scanned files are of poor quality, such as perpendicular lines or the image clarity is uneven across the page, you may need to perform a shading adjustment on the scanner.

To prepare for shading adjustment:

• Clean the scanner rollers, image sensors, glass and reference plates, as described in the section “Cleaning the Inside of the Scanner” on page 6-5.

• After cleaning the scanner, do a test scan and view the final image file. Do not perform a shading adjustment until after you clean the scanner and test scan. A shading adjustment performed before cleaning the scanner may result in degraded image quality.

• Have the Shading Paper, provided with your scanner, ready as the software will tell you when to insert it into the scanner.

• Make sure the Shading Paper is in-like new condition.

The Shading Paper should be kept in the plastic bag between the stiff cardboard when not in use.

If the Shading Paper is creased, torn, soiled, crumpled or dirty, the image quality will degrade instead of improve after performing the Shading Adjustment.

If your Shading Paper is not in like-new condition, please order a replacement at

www.xeroxscanners.com

in the Parts & Accessories page for your scanner.

To complete a shading adjustment:

1. Open the scanner User Utility application.

2. On the main window click on the User Shading... button.

6-22 User Guide

Maintenance Xerox® DocuMate® 6710

3. Click on Start Shading to begin the shading adjustment. The shading adjustment utility will guide you through the rest of the steps.

4. When prompted to clean the scanner click on OK to proceed only if you have already cleaned the scanner during preparation. Otherwise, follow the instructions on screen and clean the scanner.

5. Place the Shading Paper in the scanner’s input tray in the Landscape position then click on OK.

6. The scanner will pull the Shading Paper through as it sets the adjustment. The Now Adjusting message box will close automatically when the shading adjustment is complete.

Note: Do not stop the shading adjustment after it has started. When the scanner pulls the shading paper in it will pause several times. This is the expected behavior. The shading adjustment with the shading paper will take about 5 minutes to complete.

7. Click on OK to complete the shading adjustment.

User Guide 6-23

Xerox® DocuMate® 6710 Maintenance

Restoring the Default Shading Adjustment

You can reset the shading adjustment to the factory default setting if completing a shading adjustment does not improve the image quality.

1. Open the scanner User Utility application.

2. On the main window click on the User Shading... button.

3. Click on the Restore Default button.

4. Click on OK to restore the factory default adjustment.

5. When the adjustment has been restored, click on OK to close the User Utility shading restore window.

Troubleshooting

Problem: The scan speed is slow.

The scanner could be connected to a USB 1.1 connection. Connect the scanner to USB 2.0 or 3.0.

Problem: Documents do not begin scanning.

This could be caused by the document not being loaded properly.

Problem: The ADF door cannot be opened.

Ensure the shipping screw has been removed from the scanner. See “Unpack the Scanner” on page 4-1 for more information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible causes:

• Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.

• Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet. If you are using a UPS battery back-up or power strip, try plugging the scanner directly to a wall outlet.

• Did you restart the computer and scanner? If the scanner gets a paper jam, or looses connection because of an error, try restarting your computer and power cycling the scanner.

• Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner try plugging the scanner’s USB cable directly to the back of the computer. It is not recommended that you use the scanner with a USB hub, if you are using a hub, the hub must have its own power supply.

6-24 User Guide

Maintenance Xerox® DocuMate® 6710

• Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable provided with your scanner is within this range.

• Did you select another image source in the scanning software? If you use multiple imaging devices with your computer, such as a camera, all-in-one printer, or another scanner,

you may have selected another source for images. Make sure Xerox

DocuMate® 6710 is

selected as the scanner.

Problem: Why does my scanner not function after performing a system restore on Windows?

The system restore process may have corrupted some of the driver components. It is recommended that you reinstall your scanner driver. Please refer to “Uninstalling Your Scanner” on page 6-26 for installation instructions.

Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition (WIA)?

After performing a scan using the WIA interface you must close the application you were using before scanning with the buttons on the scanner. This does not occur when scanning using the TWAIN or ISIS interface.

Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?

To resolve the problem, simply turn off the scanner power then turn it back on again.

This may occur after Windows goes into power saving mode to “hibernate” the computer into a low power state. When you move your mouse or type on the keyboard it “wakes” the computer back up and restores full power to the system. This power fluctuation during the computer’s hibernating period may sometimes cause the scanner to lose communication to the computer.

Problem: The installation will not complete successfully. If installation finishes, the scanner’s OneTouch options do not seem to work properly.

A likely cause is that some driver programs are already installed on your computer for another scanner. They may be interfering with the installation and OneTouch options, and you need to remove those other drivers and re-install your Xerox

scanner. You can remove these programs from the Windows Control Panel. Please refer to the user manual provided with your other scanner hardware for instructions about removing the driver and software for that unit.

Problem: My computer keeps giving me out of hard drive space error messages.

The minimum requirement of free hard drive space is for the installation of the scanner driver and basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in size. Free up some space on your hard drive for the software to be able to save the scanned images.

User Guide 6-25

Xerox® DocuMate® 6710 Maintenance

Problem: The paper jams the ADF.

To reduce the number of paper jams, smooth and straighten the paper before scanning, and adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear worn and will cause issues feeding paper. See “Cleaning the Inside of the Scanner” on page 6-5 for cleaning instructions.

Problem: The ADF won’t feed pages properly.

A dirty or worn roller can cause documents to feed in skewed at an angle, or multiple pages to feed at the same time. First, try cleaning the rollers as described in “Cleaning the Inside of the Scanner” on page 6-5. If the problem persists, the separation and/or feed rollers may need to be replaced. Please see “Replacing the Rollers” on page 6-10 and “Replacing the Rollers” on page 6-10.

Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when the USB cable is plugged back in.

Unplug the power cable from the scanner, and then plug it back in.

If the scanner does not reconnect:

1. Unplug the power cable from the scanner.

2. Restart your computer.

3. After the restart is complete, plug the power cable back in.

Problem: The scanner reports a Double Feed error when there is only one page in the scanner.

Try cleaning the double feed detection sensor. Dust on the sensor may prevent the sensor from working properly.

Uninstalling Your Scanner

Use the options in the Windows Control Panel to remove the scanner driver and modules, and any other software provided with the scanner.

Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner driver. Unplug the USB cable when directed to do so in the instructions below.

6-26 User Guide

Maintenance Xerox® DocuMate® 6710

Open the list of installed programs in the Windows Control panel.

• Windows 7 and later: Open Programs and Features

Uninstalling the scanner driver:

1. In the list of installed programs click on Xerox

DocuMate® 6710 driver.

2. Click the Change/Remove or Uninstall button.

3. Click Yes when asked to confirm that you want to remove the driver.

When the driver uninstallation is complete the progress window will automatically close.

4. Turn off the scanner and unplug the USB cable.

5. Reboot the computer if you are prompted to do so.

Follow these instructions to remove any of the other software you installed with your scanner. Depending on the software provided with your scanner, and which applications you installed during the scanner setup, the application list may include:

•OneTouch

• OneTouch OCR module

Uninstalling Visioneer Acuity™:

Visioneer Acuity is automatically installed when you install the scanner driver using the installation disc. You can also download the Visioneer Acuity module from the support pages for your scanner at www.xeroxscanners.com

. Visioneer Acuity is a utility with advanced image processing options

to instantly improve the visual clarity of anything you scan.

1. In the list of installed programs select Visioneer Acuity Assets.

2. Click Yes when asked to confirm you want to remove the software.

Depending on the method of installation, and your scanner model, there may be multiple entries for Visioneer Acuity in the installed programs list. The additional entries in this list are the image processing libraries needed to support various scanner models. These additional items will be called “Visioneer Acuity Assets” followed by a version number. In the scenario described here, when you want to uninstall Visioneer Acuity make sure you select and uninstall Visioneer Acuity. If you uninstall one of the entries labeled as an “asset” you will still need to uninstall the main Visioneer Acuity utility.

User Guide 6-27

Xerox® DocuMate® 6710 Maintenance

Xerox® DocuMate® 6710 Specifications

Scanner Specifications

Document Requirements

Minimum Item Size 1.9 x 2.8 inches (48 x 71 mm)

Maximum Item Size 12.09 x 100 inches (307 x 2540 mm)

Capacity 300 pages of 20 lb printer paper (75~80 g/m2)

Paper Thickness

General Specifications

Scanning Speeds Note: Speeds are conservative based on the PC running the scanner. More

Optical Resolution 300, 600

Interpolated Resolutions

(Firmware/Hardware)

Interpolated Resolutions

(Visioneer Acuity)

5–42 lbs. (20–157 g/m

powerful computers may achieve higher speeds.

Portrait (A4)

75 pages per minute / 150 images per minute @ 200-300 dpi

Landscape (U.S. Letter)

100 pages per minute / 200 images per minute @ 200-300 dpi

100, 150, 200, 400, 500 dpi

75 and 1200 dpi

(these resolutions are available when Visioneer Acuity is installed)

)

Output Bit Depth 24-bit color, 8-bit grayscale, 1-bit bitonal (black & white)

Scan Method Duplex Automatic Document Feeder (ADF)

Image Sensor CIS (Contact Image Sensor)

Light Source RGB LED

Interface Superspeed USB 3.0, compatible with USB 2.0 and 1.1

Certifications

UL, C-UL, FCC Class B, CE, CB, WEEE, RoHS, ENERGY STAR,

CCC, KCC, USB-IF

Operating Temperature

Relative Humidity

Scanner Dimensions (Trays Collapsed)

Width 18.5 inches (468 mm)

Depth 17.5 inches (444 mm)

Height 13.5 inches (344 mm)

Weight 37.5 pound (17 kg)

Power Information

Scanner Rating 100~240Vac

Power consumption  90 Watt (during operation)

50° ~ 95° F (10° ~ 35° C without condensation)

20% ~ 80% (@30° C without condensation)

 30 Watt (ready)  1.2 Watt (power save after 15 minutes without scanning)  0.3 Watt (power off)

CU(EAC), RCM,

6-28 User Guide

Maintenance Xerox® DocuMate® 6710

Scanner Specifications

Cable Information

AC Power Cord US—2P+G, 10A/125V, L=2000mm, 3X18AWG, Black, RoHS

EUR(CEE)—2P+G, 10A/250V, 3*1.00mm2, L=2000mm, Black, RoHS

UK(BS/PSB)—2P, 10A/250V, 3*1.00mm2, L=2000mm, Black, RoHS

USB 3.0 cable 2400 mm

Software Information

Supported Operating Systems

Microsoft Windows

–32-bit or 64-bit 7 (Service Pack 1)

–32-bit or 64-bit 8 / 8.1

–32-bit or 64-bit 10

Scanner Drivers TWAIN, WIA, ISIS

Bundled Software Visioneer OneTouch®

Visioneer Acuity Module

User Guide 6-29

Xerox® DocuMate® 6710 Maintenance

Xerox® DocuMate® 6710 Parts List

Part Name Part Number

Roller Exchange Kit 70-0609-000

USB 3.0 Cable 35-0256-000

Power Cord 35-0257-000 (U.S.)

35-0258-000 (EUR)

35-0259-000 (U.K.)

Blower 57-0159-000

Roller Cleaning Paper 05-0722-000

Shading Paper 05-0972-000

Imprinter kit 70-0537-100

6-30 User Guide

7. Appendix A: Regulatory Information

Basic Regulations

United States (FCC Regulations)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes and modifications to this equipment not specifically approved by Xerox user’s authority to operate this equipment.

Shielded cables must be used with this equipment to maintain compliance with FCC regulations.

European Union

The CE mark applied to this product, symbolizes our declaration of conformity with the following applicable European Union Directives, as of the dates indicated:

September 8, 2017: Council Directive 2014/35/EU as amended. Approximation of the laws of the

member states related to low voltage equipment.

August 12, 2016: Council Directive 2014/30/EU as amended. Approximation of the laws of the

member states related to electromagnetic compatibility.

This machine is certified as Class 1 LED product. This means that this machine does not produce hazardous laser radiation.

may void the

User Guide 7-1

Xerox® DocuMate® 6710 Appendix A: Regulatory Information

A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox Limited representative or by contacting:

Environment, Heath and Safety Xerox Corporation Oxford Road Uxbridge UBS 1HE Telephone 1-800-ASK-XEROX

Turkey (RoHS Regulation)

In compliance with Article 7 (d) We hereby certify “It is in compliance with the EEE Regulation”.

(“EEE yönetmeliğine uygundur“)

Copy Regulations

United States

Congress, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions.

1. Obligations or Securities of the United States Government, such as:

Certificates of Indebtedness National Bank Currency Coupons from Bonds

Federal Reserve Bank Notes Silver Certificates Gold Certificates

United States Bonds Treasury Notes Federal Reserve Notes

Fractional Notes Certificates of Deposit Paper Money

Bonds and Obligations of certain agencies of the government, such as FHA, etc.

Bonds. (U.S. Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds.)

Internal Revenue Stamps. (If it is necessary to reproduce a legal document on which there is a canceled revenue stamp, this may be done provided the reproduction of the document is performed for lawful purposes.)

Postage Stamps, canceled or uncanceled. (For philatelic purposes, Postage Stamps may be photographed, provided the reproduction is in black and white and is less than 75% or more than 150% of the linear dimensions of the original.)

Postal Money Orders.

Bills, Checks, or Drafts of money drawn by or upon authorized officers of the United States.

Stamps and other representatives of value, of whatever denomination, which have been or may be issued under any Act of Congress.

2. Adjusted Compensation Certificates for Veterans of the World Wars.

3. Obligations or Securities of any Foreign Government, Bank, or Corporation.

7-2 User Guide

Appendix A: Regulatory Information Xerox® DocuMate® 6710

4. Copyrighted material, unless permission of the copyright owner has been obtained or the

reproduction falls within the “fair use” or library reproduction rights provisions of the copyright law. Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular R21.

5. Certificates of Citizenship or Naturalization. (Foreign Naturalization Certificates may be

photographed.)

6. Passports. (Foreign Passports may be photographed.)

7. Immigration Papers.

8. Draft Registration Cards.

9. Selective Service Induction Papers that bear any of the following Registrant’s information:

Earnings or Income Dependency Status Court Record

Previous military service Physical or mental condition

Exception: U. S. Army and Navy discharge certificates may be photographed.

10. Badges, Identification Cards, Passes, or Insignia carried by military personnel, or by members

of the various Federal Departments, such as FBI, Treasury, etc. (unless photograph is ordered by the head of such department or bureau.)

11. Reproducing the following is also prohibited in certain states: Automobile Licenses — Drivers’

Licenses — Automobile Certificates of Title.

The above list is not all inclusive, and no liability is assumed for its completeness or accuracy. In case of doubt, consult your attorney.

Canada

Parliament, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fines or imprisonment may be imposed on those guilty of making such copies.

1. Current bank notes or current paper money.

2. Obligations or securities of a government or bank.

3. Exchequer bill paper or revenue paper.

4. The public seal of Canada or of a province, or the seal of a public body or authority in Canada,

or of a court of law.

5. Proclamations, orders, regulations or appointments, or notices thereof (with intent to falsely

cause same to purport to have been printed by the Queen’s Printer for Canada, or the equivalent printer for a province).

6. Marks, brands, seals, wrappers or designs used by or on behalf of the Government of Canada

or of a province, the government of a state other than Canada or a department, board, Commission or agency established by the Government of Canada or of a province or of a government of a state other than Canada.

7. Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada

or of a province or by the government of a state other than Canada.

User Guide 7-3

Xerox® DocuMate® 6710 Appendix A: Regulatory Information

8. Documents, registers or records kept by public officials charged with the duty of making or

issuing certified copies thereof, where the reproduction falsely purports to be a certified copy thereof.

9. Copyrighted material or trademarks of any manner or kind without the consent of the

The above list is provided for your convenience and assistance, but it is not all inclusive, and no liability is assumed for its completeness or accuracy. In case of doubt, consult your solicitor.

Other Countries

Copying certain documents may be illegal in your country. Penalties of fine or imprisonment may be imposed on those found guilty of making such reproductions.

• Currency notes

• Bank notes and cheques

• Bank and government bonds and securities

• Passports and identification cards

• Copyright material or trademarks without the consent of the owner

• Postage stamps and other negotiable instruments

Note: this list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of doubt, contact your legal counsel.

7-4 User Guide

8. Appendix B: Compliance Information

Product Recycling & Disposal

USA & Canada

If you are managing the disposal of your Xerox® product, please note that the product may contain lead, mercury, Perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market. For recycling and disposal information, contact your local authorities. In the United States, you may also refer to the Electronic Industries Alliance web site: http://www.eiae.org

Perchlorate Material - This product may contain one or more Perchlorate-containing devices, such as batteries. Special handling may apply, please see: http://www.dtsc.ca.gov/hazardouswaste/

perchlorate/.

European Union

RoHS and WEEE Compliance

This product is compliant with RoHS Regulations of the European Parliament and Council Directive on the Restrictions of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (2011/65/EU), and with the Waste Electrical and Electronic Equipment (WEEE) Directive (2012/19/EU).

Some equipment may be used in both a domestic/household and a professional/business application.

Professional/Business Environment

Application of this symbol on your equipment is confirmation that you must dispose of this equipment in compliance with agreed national procedures. In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures.

ENERGY STAR for the USA

Energy Program Compliance

The Xerox Requirements for Imaging Equipment.

DocuMate® 6710 is ENERGY STAR qualified under the ENERGY STAR Program

User Guide 8-1

Xerox® DocuMate® 6710 Appendix B: Compliance Information

The ENERGY STAR and ENERGY STAR MARK are registered United States trademarks. The ENERGY STAR Imaging Equipment Program is a team effort between U.S., European Union and Japanese governments and the office equipment industry to promote energy-efficient copiers, printers, fax, multifunction machine, personal computers, and monitors. Reducing product energy consumption helps combat smog, acid rain and long-term changes to the climate by decreasing the emissions that result from generating electricity.

Xerox

equipment is preset at the factory. Your machine will be delivered with the timer for

switching to Power Save Mode from the last scan set at 15 minutes.

8-2 User Guide

Xerox DocuMate 6710 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

1. Safety

Safety Introduction

Operational Safety Information

Electrical Information

Warning - Electrical Safety Information

Electrical Supply

Electical symbols

Disconnect Device

Emergency Power Off

Maintenance Information

Product Safety Certification

Environmental Health and Safety Contacts

2. Welcome

What’s in the Box

System Requirements

Documentation

The Xerox® DocuMate® 6710 Scanner Features

3. Scanner Setup

Unpack the Scanner

Install the Separation roller

Connect the Scanner Power Cord

4. Installation

Install the Software and Connect the Scanner

Installing the Scanner Driver

Connect the USB Cable and Turn on the Power

Installing the User Utility

ISIS Driver Installation.

Installing Visioneer OneTouch

Installing Additional Applications

View the User Guides

Register Your Scanner

5. Loading Documents to Scan

Supported Document Types

Documents to Avoid Scanning

Unsupported Document Types

Scanning from the Automatic Document Feeder (ADF)

Preparing Documents for Scanning

Loading Documents

Manual Feed

Exit page control

Scanning Interfaces

6. Maintenance

Safety Precautions

Hardware Properties

Device Settings

Driver Settings

Changing the Background Color

Clearing Paper Jams

Cleaning the Scanner

Cleaning the Outside of the Scanner

Cleaning the Inside of the Scanner

Cleaning the ADF Rollers

Reset the Roller Count in the User Utility

Cleaning the Scanner Glass and Background Plates

Cleaning the Paper Sensors

Cleaning the ADF Sensors

Replacing the Rollers

Replacing the Feed Roller Module

Replacing the Separation Roller

Installing an Imprinter

Installing an Ink Cartridge

Adjusting the Printing Position

User Utility

Main Screen Options

Scanner Error Codes

Setting Sleep Mode

Buzzer Setting

Shading Adjustment

Troubleshooting

Uninstalling Your Scanner

Xerox® DocuMate® 6710 Specifications

Xerox® DocuMate® 6710 Parts List

7. Appendix A: Regulatory Information

Basic Regulations

United States (FCC Regulations)