Xerox DocuMate 5445, DocuMate 5460 User Manual
October 2016
05-0857-200
Design © 2016 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and DocuMate® are registered
trademarks of Xerox Corporation in the United States and/or other countries. BR19347
Content © 2016 Visioneer, Inc. All rights reserved. The Visioneer brand name and OneTouch
®
logo are registered
trademarks of Visioneer, Inc.
Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by
statutory or judicial law or hereinafter granted, including without limitation, material generated from the software
programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the
copyright laws.
The PaperPort
ISIS® is a registered trademark of EMC
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Adobe
®
and OmniPage® brand name and logo are registered trademarks of Nuance Communications, Inc.
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® Corporation in the United States and/or other countries.
, Adobe® Acrobat®, Adobe® Reader®, and the Adobe® PDF logo are registered trademarks of Adobe Systems
Incorporated in the United States and/or other countries. The Adobe PDF logo will appear in this product’s software, and
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ZyINDEX is a registered trademark of ZyLAB International, Inc. ZyINDEX toolkit portions, Copyright © 1990-1998, ZyLAB
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companies and are hereby acknowledged.
Document Version: 05-0857-200 (October 2016)
Information is subject to change without notice and does not represent a commitment on the part of Visioneer. The
software described is furnished under a licensing agreement. The software may be used or copied only in accordance
with the terms of such an agreement. It is against the law to copy the software on any medium except as specifically
allowed in the licensing agreement. No part of this document may be reproduced or transmitted in any form or by any
means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, or
translated to another language, for any purpose other than the licensee's personal use and as specifically allowed in the
licensing agreement, without the express written permission of Visioneer.
Restricted Rights Legend
Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii) of the Rights in
Technical Data and Computer Software Clause 52.227-FAR14. Material scanned by this product may be protected by
governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with
all such laws and regulations.
Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be
corrected in subsequent editions.
Table of Contents
Safety ................................................................................................................................ v
Safety Introduction ................................................................................................................................v
Operational Safety Information.......................................................................................................v
Electrical Information..........................................................................................................................vi
Warning - Electrical Safety Information......................................................................... vi
Electrical Supply........................................................................................................................ vii
Disconnect Device ...................................................................................................................vii
Emergency Power Off.........................................................................................................................vii
Maintenance Information................................................................................................................ vii
Product Safety Certification ...........................................................................................................viii
Environmental Health and Safety Contacts............................................................................ viii
Welcome .........................................................................................................................1
What’s in the Box....................................................................................................................................1
System Requirements...........................................................................................................................1
Documentation .......................................................................................................................................2
®
The Xerox
DocuMate® 5445 / 5460 Scanner Features.......................................................4
Scanner Setup............................................................................................................... 7
Unpack the scanner...............................................................................................................................7
Attach the Input Tray...........................................................................................................................8
Connect the Scanner Power Cord.................................................................................................... 9
Installation...................................................................................................................11
Install the Software and Connect the Scanner...................................................................... 11
Installing the Scanner Driver..............................................................................................14
Connect the USB Cable and Turn on the Power........................................................ 15
User Utility Installation ........................................................................................................17
Installing the ISIS Driver......................................................................................................18
Installing Visioneer OneTouch..........................................................................................18
Installing Additional Applications................................................................................................19
View the User Guides......................................................................................................................... 20
Register Your Scanner........................................................................................................................ 21
Loading Documents to Scan................................................................................23
Supported Document Types...........................................................................................................23
Documents to Avoid Scanning......................................................................................................24
Unsupported Document Types.....................................................................................................25
User Guide iii
Xerox® DocuMate® 5445 / 5460 Table of Contents
Using the Mixed Batch Card Guide ............................................................................................. 25
Detach or Attach the Mixed Batch Card Guide .........................................................26
Scanning from the Automatic Document Feeder (ADF) ...................................................27
Scanning Thick Pages or Bound Documents........................................................................... 28
Scanning Interfaces ...........................................................................................................................30
Maintenance...............................................................................................................33
Safety Precautions .............................................................................................................................. 33
Hardware Properties........................................................................................................................... 34
Device Settings......................................................................................................................... 34
Driver Settings .......................................................................................................................... 36
Clearing Paper Jams...........................................................................................................................36
Cleaning the Scanner......................................................................................................................... 39
Cleaning the Outside of the Scanner .............................................................................39
Cleaning the Inside of the Scanner ................................................................................ 40
Replacing the Rollers.......................................................................................................................... 44
User Utility..............................................................................................................................................47
Main Screen Options .............................................................................................................48
Scanner Error Codes............................................................................................................... 49
Setting Sleep Mode................................................................................................................ 51
Vertical Line Reduction.........................................................................................................52
Uninstalling Your Scanner ...............................................................................................................54
Troubleshooting...................................................................................................................................55
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Xerox
Xerox
DocuMate® 5445 / 5460 Specifications....................................................................57
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DocuMate® 5445 / 5460 Parts List .............................................................................. 60
Regulatory Information .........................................................................................61
Basic Regulations................................................................................................................................. 61
United States (FCC Regulations)......................................................................................61
European Union.......................................................................................................................61
Turkey (RoHS Regulation) ...................................................................................................62
Copy Regulations................................................................................................................................. 62
United States ............................................................................................................................ 62
Canada ........................................................................................................................................ 64
Other Countries........................................................................................................................64
Compliance Information .......................................................................................67
Product Recycling & Disposal......................................................................................................... 67
USA & Canada.......................................................................................................................... 67
European Union.......................................................................................................................67
ENERGY STAR for the USA............................................................................................................... 68
iv User Guide
Safety
Safety Introduction
Notices and Safety
Please read the following instructions carefully before operating the machine and refer to them as
needed to ensure the continued safe operation of your machine.
Your Xerox
requirements. These include safety agency evaluation and certification, and compliance with
electromagnetic regulations and established environmental standards.
The safety and environment testing and performance of this product have been verified using
Xerox
functions or connection of external devices, may impact the product certification. Please
contact your Xerox representative for more information.
®
product and supplies have been designed and tested to meet strict safety
WARNING:
®
materials only. Unauthorized alterations, which may include the addition of new
Operational Safety Information
Your Xerox® equipment and supplies have been designed and tested to meet strict safety
requirements. These include safety agency examination, approval, and compliance with
established environmental standards.
To ensure the continued safe operation of your Xerox® equipment, follow these safety guidelines
at all times:
Do these:
• Always follow all warnings and instructions that are marked on or supplied with the
equipment.
• Always use materials specifically designated for this product, the use of other materials may
result in poor performance and create a hazardous situation. Do not use aerosol cleaners,
they may be explosive and flammable under certain conditions.
• Always exercise care when moving or relocating equipment.
• Always locate the machine on a solid support surface that has adequate strength to support
the weight of the machine.
• Always locate the machine in an area that has adequate ventilation and room for servicing.
• Always unplug this equipment from the electrical outlet before cleaning.
User Guide v
Xerox® DocuMate® 5445 / 5460 Safety
Note: You r Xer o x® machine is equipped with an energy saving device to conserve power when the
machine is not in use. The machine may be left on continuously.
Do not do these:
• Never use a ground adapter plug to connect the equipment to a power outlet that lacks a
ground connection terminal.
• Never attempt any maintenance function that is not specifically described in this
documentation.
• Never remove covers or guards that are fastened with screws. There are no operator
serviceable areas within these covers.
• Never locate the machine near a radiator or any other heat source.
• Never override or “cheat” any of the electrical or mechanical interlock devices.
• Never place this equipment where people might step on or trip on the power cord.
Caution: This device is not intended for use in the direct field of view at visual display
workplaces
To avoid incommoding reflections at visual display workplaces this device must not be placed in
the direct field of view.
Electrical Information
Warning - Electrical Safety Information
1. The power receptacle for the machine must meet the requirements stated on the data plate
on the rear of the machine. If you are not sure that your electrical supply meets the
requirements, please consult your local power company or an electrician for advice.
2. The socket outlet shall be installed near the equipment and shall be easily accessible.
3. Use the power cable that is supplied with your machine. Do not use an extension cord or
remove or modify the power cord plug.
4. Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure
whether or not an outlet is correctly grounded, consult an electrician.
5. Do not use an adapter to connect any Xerox
ground connection terminal.
6. Do not place this equipment where people might step or trip on the power cable.
®
equipment to an electrical outlet that lacks a
7. Do not place objects on the power cable.
8. Do not override or disable electrical or mechanical interlock devices.
9. Do not push objects into slots or openings on the machine. Electrical shock or fire may result.
vi User Guide
Safety Xerox® DocuMate® 5445 / 5460
Electrical Supply
• This product shall be operated from the type of electrical supply indicted on the product’s
data plate label. If you are not sure that your electrical supply meets the requirements, please
consult your local power company for advice.
• Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet
checked by a qualified electrician.
WARNING: This equipment must be connected to a protective earth circuit
This equipment is supplied with a plug that has a protective earth pin. This plug will only fit into
an earthed electrical outlet. This is a safety feature. If you are unable to insert the plug into the
outlet, contact your electrician to replace the outlet.
Disconnect Device
The power cable is the disconnect device for this equipment. It is attached to the back of the
machine as a plug-in device. To remove all electrical power from the equipment, disconnect the
power cable from the electrical outlet.
Emergency Power Off
If any of the following conditions occur, turn off the machine immediately and disconnect the
power cable(s) from the electrical outlet(s).
• The equipment emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the machine.
• The machine is exposed to water.
• Any part of the machine is damaged.
Maintenance Information
1. Any operator product maintenance procedures will be described in the user documentation
supplied with the product.
2. Do not carry out any maintenance on this product which is not described in the customer
documentation.
User Guide vii
Xerox® DocuMate® 5445 / 5460 Safety
3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor
performance of the equipment, and could cause a dangerous condition.
4. Use supplies and cleaning materials only as directed in this manual.
5. Do not remove covers or guards that are fastened with screws. There are no parts behind
these covers that you can maintain or service.
6. Do not perform any maintenance procedures unless you have been trained to do them by an
authorized local dealer or unless a procedure is specifically described in the user manuals.
Product Safety Certification
This product is certified by the following Agency using the Safety standards listed:
Standard
UL60950-1 (USA)
CSA 22.2 No. 60950-1 (Canada)
IEC 60950-1
Environmental Health and Safety
Contacts
Contact Information
For more information on Environment, Health, and Safety in relation to this Xerox
supplies, please contact the following customer help lines:
USA & Canada: 1-800-828-6571
Europe: +44 1707 353 434
®
product and
viii User Guide
Welcome
Your ne w Xe r o x® scanner can quickly scan stacks of single-sided or double-sided pages and place
their electronic images on your computer.
What’s in the Box
Before proceeding, check the contents of the box. If items are missing or damaged, contact the
dealer where you purchased the scanner.
Xerox® DocuMate® 5445
or
Xerox® DocuMate® 5460
USB Cable Power Supply Power Cord
Technical Support Card Warranty Card Installation Disc
Quick Install Guide Input Tray
System Requirements
• Intel Pentium 4 or equivalent processor
User Guide 1
Xerox® DocuMate® 5445 / 5460 Welcome
• DVD-ROM drive capable of reading Dual Layer DVDs
• Universal Serial Bus (USB) port
•Microsoft
– 32-bit Windows XP (Service Pack 3)
– 32-bit or 64-bit Windows Vista (Service Pack 2)
– 32-bit or 64-bit Windows 7 (Service Pack 1)
– 32-bit or 64-bit Windows 8 / 8.1
– 32-bit or 64-bit Windows 10
• 2 gigabyte (GB) internal memory (RAM)
• Minimum available hard disk space:
– 350 MB for the scanner driver
– 750 MB for Visioneer OneTouch
– 1 to 2 GB for each additional application
Please refer page 19 for a list of the applications provided with your scanner.
• Monitor (recommended settings):
– Color quality of 16-bit or 32-bit
– Resolution set to at least 800 x 600 pixels
Refer to your Windows documentation for instructions on setting the color quality and
resolution for the monitor.
®
Windows® operating system:
Documentation
The following printed documentation is provided in the box:
• Installation guide—abbreviated scanner setup and installation instructions.
• Technical support card—contact information for technical support and customer service,
and a brief overview of our standard product warranty.
• Warranty card—the warranty card is provided for users in Russia and should be filled in as
described on the card. For all other users, please dispose of this card in paper recycling.
The following soft-copy documentation is available on the installation disc:
• Scanner user guide—instructions for scanner setup, installation, operation, maintenance,
safety, and warranty
• OneTouch scanning guide—instructions for configuring and scanning using OneTouch
• TWAIN scanning guide—instructions for accessing and scanning using the TWAIN interface
2 User Guide
Welcome Xerox® DocuMate® 5445 / 5460
• Control sheets—automatically adjust the scan settings when scanning using the TWAIN
interface. The file contains layouts for various ISO and U.S. paper sizes. The TWAIN
scanning chapter contains instructions on using these sheets while scanning.
Make sure you print the page size that matches the size of the pages in your document stack.
Also, make sure the application you are using is not set to automatically scale the page to fit
on the paper in your printer.
• File separation sheets—automatically separate a stack of paper into two or more separate
files, when scanning using the TWAIN interface.
Make sure you print the page size that matches the size of the pages in your document stack.
Also, make sure the application you are using is not set to automatically scale the page to fit
on the paper in your printer.
• Patch code sheets—use with an application that supports detection of patch code data
when using the TWAIN interface. The patch code page layouts have been specifically
designed for your scanner. The file contains Patch 2, 3 and T layouts for A4 and U.S. Letter
size pages.
Make sure you print the correct page size for the paper in your printer. Also, make sure the
application you are using is not set to automatically scale the page to fit on the paper in your
printer.
• Nuance PaperPort user’s guide—contains detailed information using the application and
managing your scanned documents.
• Nuance OmniPage user’s guide—contains detailed instructions on using the software,
including information on using Optical Character Recognition to create editable text files
from the scanned documents.
User Guide 3
Xerox® DocuMate® 5445 / 5460 Welcome
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The Xerox® DocuMate® 5445 / 5460
Scanner Features
1. Input Tray—Holds the documents in the Automatic Document Feeder for scanning.
– Paper Guides—Slide to adjust to document width.
2. ADF Cover Release—Press to open the Automatic Document Feeder.
3. Automatic Document Feeder—Feeds documents through the scanner during scanning.
4. Output Tray—Holds documents after being scanned.
– Exit tray extension—extends to support various document lengths.
– Exit stopper—holds documents in the exit tray
– Exit Guides—helps to keep paper stacked nearly in the exit tray.
5. Mixed batch card guide—allows for scanning a mixed batch of paper and cards.
6. Paper thickness switch—separates the rollers to allow for scanning thick items.
7. Power Jack—Connect the power cord to the scanner.
8. Universal Serial Bus (USB) Port—Connect the scanner to the computer via the USB 2.0
cable.
4 User Guide
Welcome Xerox® DocuMate® 5445 / 5460
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1
Control Panel
1. LED number—shows the OneTouch function that will be used for scanning. You can view the
scan settings for that function in the OneTouch Properties window. When there is a hardware
error, the LED number indicates what the hardware error code is.
2. LED function button—tap the button to cycle through the 9 OneTouch scanning options.
3. Scan type function button—tap the button to change the scan type between Simplex (onesided) and Duplex (two-sided) scanning. The option you select here overrides the selected
option in the OneTouch Properties window when you scan by pressing the green start button.
4. Power button—turns the scanner power on or off. Press the button to turn the scanner on.
Press and hold down the button for a couple of seconds to turn the scanner off. This is the
clear button on the control panel.
5. Reset button—returns the scan settings in TWAIN to the default settings. This is the yellow
button on the control panel.
6. Stop button—stops the scanner when scanning. This is the red button on the control panel.
7. Start button—starts scanning. This is the green button on the control panel.
8. Error light—this light will start flashing if the scanner experiences a hardware error.
User Guide 5
Xerox® DocuMate® 5445 / 5460 Welcome
6 User Guide
Scanner Setup
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Unpack the scanner
Remove any tape from the scanner body. Use care while removing the tape, the tape holds fragile
parts in place for shipping.
Note: we recommend you remove the tape from the scanner in the order indicated in the
illustrations below. Also remove any protective foam from the inside of the scanner while you are
removing the packaging tape.
Press the ADF cover release button and open the scanner.
User Guide 7
Xerox® DocuMate® 5445 / 5460 Scanner Setup
Place the scanner on a level surface near the computer.
• Keep clear space on every side of the scanner for the input and exit tray extensions,
performing maintenance, and to have sufficient air flow for ventilation.
Attach the Input Tray
1. Align the tabs on the input tray with the holes in the scanner body.
2. Slide the input tray into position.
8 User Guide
Scanner Setup Xerox® DocuMate® 5445 / 5460
3. Push firmly on the input tray until you hear it lock in place.
Connect the Scanner Power Cord
Note: Only use the power supply (PNLV6507Y) included with your scanner. Connecting any other
type of power supply may damage your scanner, and will void its warranty.
1. Plug the power supply into the power port on the scanner.
2. Plug the power cord into the power supply and into a wall outlet.
User Guide 9
Xerox® DocuMate® 5445 / 5460 Scanner Setup
10 User Guide
Installation
Please make sure of the following before you begin installation:
• If you are prompted to reboot during installation, please select “No”. Finish installing the rest
of the software, then close all open windows and reboot your computer.
• The information in this guide may cover software not provided with the scanner you
purchased. Please disregard any information about the software not applicable to your
scanner.
• If your computer has AntiVirus or AntiSpyware software running, you may encounter alerts or
messages during installation asking you to allow the installation to proceed. Although the
messages will differ based on the software your computer is running, in each case you should
allow the installation to proceed if that option is available. Alternatively, you can turn off the
AntiVirus or AntiSpyware software before installing your scanner, but if you do, make sure to
turn it back on again when installation is finished.
• If your computer is running Windows Vista or later, you may see the Windows User Account
Control screen asking you to confirm system changes. Click the Yes button to allow the
installation to proceed.
Install the Software and Connect the
Scanner
1. Start Microsoft Windows and make sure that no other applications are running.
User Guide 11
Xerox® DocuMate® 5445 / 5460 Installation
2. Insert the installation disc into your computer’s DVD-ROM drive.
The disc automatically starts.
3. The Select Language window opens. Click the drop-down menu arrow and select the
language to use. Click OK.
The disc’s Main menu window opens.
Note: If the disc does not start, check the following:
– Make sure the disc drives door is completely shut.
– Make sure the disc was inserted in the drive in the proper direction (label side up).
To l a un c h t he di s c m an ua ll y:
– Open the Windows options for your computer’s disc drives.
– Double-click the icon for your DVD-ROM drive.
– The Installation menu for the disc should now open.
If the menu does not open:
• From the list of files on the disc, double-click the file named setup.exe.
12 User Guide
Installation Xerox® DocuMate® 5445 / 5460
4. On the Main menu, select Install software.
5. Make sure the boxes for Scanner Driver and Visioneer OneTouch are selected, as well as any
other applications you want to install.
Note: The software provided with your scanner may differ slightly from the list shown in the
window.
6. Click Install now.
User Guide 13
Xerox® DocuMate® 5445 / 5460 Installation
Installing the Scanner Driver
The scanner driver installation will start first.
1. The Welcome screen for the scanner driver Setup Wizard opens. Click Next.
Note: there may be an option in the installation window to remove any current scanning
profiles. You will see this prompt if you already have a previous version of the scanner driver
installed. Select the option in the installation window only if you want the existing profiles
removed.
2. On the Xerox License Agreement window, read the license agreement. If you accept the
terms, select I Agree then click Next.
If you choose not to accept the license agreement, click Cancel. Click Close on the
Installation Interrupted window.
3. The software will now be installed.
14 User Guide
Installation Xerox® DocuMate® 5445 / 5460
4. Stop when you see the “Complete the installation by connecting your hardware” window. Do
not click OK yet. Leave the window open and proceed to the next section.
Note: If you do not see this on-screen diagram for connecting the scanner, stop and follow the
instructions below.
Connect the USB Cable and Turn on the Power
1. Remove any tape from the USB cable.
2. Plug the USB cable into the USB port on the scanner then into a USB port on the computer.
Check your computer’s manual for USB port locations.
If the plug does not attach easily, make sure that you are plugging it in correctly. Do not force
the plug into either connection.
User Guide 15
Xerox® DocuMate® 5445 / 5460 Installation
3. Turn on the scanner power.
The status light comes on and flashes indicating that the scanner is receiving power.
Your computer recognizes that a scanner has been plugged into the USB port and
automatically loads the appropriate software to run the scanner.
4. When you’re certain that the software has completely loaded, return to the “Complete the
installation by connecting your hardware” window.
5. Click OK to complete the installation process.
16 User Guide
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