Xerox DocuColor 240, DocuColor 250 User Manual

Remote Services Setup Guide

701P44379 August 18, 2005

Version 50.XX

DocuSP

Remote Services

DocuSP Remote Services Setup Guide Version 50.XX

Table

Contents

Section 1 Before You Start … 1 Section 2 Configuring Remote Services 3 Section 3 Registration & Customer Acceptance 4 Section 4 Testing the Connectivity 9 Section 5 Troubleshooting 11 Appendix A Configuring Remote Services at Xerox Sites 12

Prepared by: Xerox Corporation DocuSP Development 800 Phillips Road Bldg. 300 Webster, New York 14580 USA

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Printed in the United States of America. XEROX® and all Xerox product names mentioned in this publication are trademarks of Xerox Corporation. Other company trademarks are also acknowledged. Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be

corrected in subsequent editions.

DocuSP Remote Services Setup Guide Version 50.XX

Section 1 Before You Start …

Complete the following steps to ensure that the DocuSP DFE is configured properly for Remote Services.

__1. Ensure that the DocuSP DFE is connected to the Customer’s network and

not ripping or printing jobs (idle). __2. Ensure that the customer has purchased an FSMA Agreement. __3. Locate the Remote Services Installation Worksheet in the product

installation planning document (Figure 1). Information provided by this

worksheet is critical for setup, and includes the following:

• IP Address assigned to the Customer’s product

• Name Service informat ion (if applicable)

• Proxy IP Address and Port (if applicable)

• User Name and Password for firewall/proxy access (if applicable).

Installation Worksheet

Figure 1 –Sample Installation Worksheet for Remote Services

__4. Login as System Administrator at the DocuSP GUI. Select

[Administration], and then select [Accounting...]. Select [Options...] to

open the Accounting Options window (Figure 2). Ensure the options are

configured for Remote Services to function properly.

Enable

Disable

Figure 2 – Accounting Options Window

__5. If the Customer’s network uses a Name Service, ensure it is enabled in the

DocuSP application.

To check DNS setup, select [Setup: Network Configuration: DNS] at the

UI to display the DNS settings (Figure 3). Refer to the Installation

Worksheet, and enter the information.

Disable

DocuSP Remote Services

ustomer

Customer

Setup Guide Version 50.XX

[Enable DNS] is checked

Domain Name

DNS Server List

Figure 3 - DNS Setup Window

If a different Name Service is used, select the corresponding tab and enter

the information supplied with the Installation Worksheet. __6. Log into DocuSP Diagnostics, and enter dC105 System Configuration

Setup. Ensure that the information required for Remote Services to

function properly has been entered (Figure 4).

Product Code

Phone Number

Printer Serial Number

Name & Address

Figure 4 - dC105 System Configuration Setup

Product Code: All alpha characters must be entered as UPPERCASE.

Examples: PYW (NASG) 112 (XE/DMO)

Printer (Print Engine) Serial Number: Product Code must be appended to the front

of the Serial Number. Do not enter spaces or dashes.

Examples: PYW123456 (NASG) 1121234567 (XE/DMO)

Note

For systems with a touch screen UI on the IOT, enter dC105 at the IOT UI and verify the product code and serial number.

__7. Exit DocuSP Diagnostics.

IMPORTANT!

For internal Xerox locations (e.g., training centers, customer support centers), go to Appendix A, Configuring Remote Services at Xerox Sites at this time. Do not continue with the next section until Appendix A has been completed.

DocuSP Remote Services

Examples:

Setup Guide Version 50.XX

Section 2 Configuring Remote Services

__1. To open Remote Services, move the mouse to a blank area of the

workspace and press the [Help] key located at the upper-left corner or the

keyboard. The Remote Services Home window is displayed (Figure 5).

Figure 5 - Remote Services Home Window

Note:

A short delay (~30 seconds) may occur before the window opens.

__2. If the Registration window opens automatically, minimize it at this time. It is not

needed until later in the procedure.

__3. Select [Setup] at the bottom of the Remote Services Home window. The

Setup window is displayed. __4. Confirm that the Print Engine Serial Number field displays the correct serial

number (Figure 6). If the field does not display the correct number, enter it

at this time, and then select [Apply New Settings].

Print Engine Serial Number

PYW123456 (NASG) 1121234567 (XE/DMO)

Figure 6 - Checking the Serial Number

IMPORTANT!

If the correct serial number was not displayed in the General Setup window, access dC105 System Configuration Setup and enter the correct number at the completion of this setup procedure.

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