Xerox Color 800i, Color 1000i, Color 800, Color 1000 Remote Services Security White Paper

Focus On Security

Xerox Remote Services
Security White Paper

Table of Contents

3. A Proactive And Innovative Strategy

3. Introduction

3. The Results Are Tangible

4. The Purpose Of This White Paper

4. Remote Services Overview

5. Remote Services Design Goals

February 18, 2009

Xerox Engineering Services

Xerox Corporation

6. Customer Network Category

6. Remote Services Design Goals (contd)

6. Transaction Security

7. Remote Services Architecture

8. Remote Services FAQs

9. Remote Services Data

Copyright 2009 Xerox Corporation

Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by statutory or judicial law or hereinaf­ter granted, including without limitation, material generated from the software programs that are displayed on the screen such as styles, templates, icons,
screen displays, looks, etc.

XEROX® and all Xerox product names and product numbers mentioned in this publication are trademarks of XEROX CORPORATION. All non-Xerox brands
and product names may be trademarks or registered trademarks of the respective companies, and are hereby acknowledged.

Product appearance, build status and/or specifications are subject to change without notice.

2 3

A Proactive And Innovative Strategy

Introduction

Introduction

IntroductionIntroduction

NOTE: This document refers to Remote Services as a collection of tools used
on various Xerox products. The features and information contained in this
document refer to the Production Remote Services, prInteract and SMart eSo­lutions tools.

Xerox is responsive to the security concerns of our customers. Xerox Remote
Services are designed to avoid making networks more susceptible to viruses.
Remote Services transactions always originate from the device, based on au­thorizations made by the customer. Remote Services can only communicate
with a secure server at Xerox that conforms to the stringent requirements of
the internal Xerox Corporation information management infrastructure. Cus­tomers do not need to make any changes to Internet firewalls, proxy servers,
or other security infrastructure.

Xerox systems are designed to integrate within customer workflows. They con­nect to the network and push machine data to Xerox Communication servers
where the information can be reviewed and analyzed to be used to evaluate
service issues as well as to automate billing and supplies replenishment. This
built-in knowledge-sharing feature of Xerox systems is what makes Xerox Re­mote Services viable and its approach unique.

Xerox Remote Services helps differentiate Xerox machine performance and
support from other equipment suppliers. While other vendors may remotely
monitor some of their machines, Xerox has developed integrated systems and
remote tools, and coupled them with highly skilled Xerox support teams who
are tasked with working to make Xerox customers more productive and satis­fied. This combination creates a high value Remote Services capability that
provides proactive problem resolution, and a robust underlying knowledge of
the customer’s needs.

“Transmitting machine data

translates to more productivity
and less customer attention re­quired.”

A key enabler for creating these support processes is the ability to transmit
machine performance data back to the Xerox infrastructure.

The Results Are Tangible

The Results Are Tangible

The Results Are TangibleThe Results Are Tangible

♦

Transmitting machine data translates to faster preventative maintenance,
predicts machine failure and reduces the cycle time to fix problems.

♦

A multitude of engineering tools leverage data to monitor your machine’s
health and performance, diagnose problems and recommend corrective
actions to your service and support team.

♦

Active remote monitoring enhances customer experience by using your
machine’s data to understand your environment and set thresholds and
action plans to accommodate your production needs.

♦

Automated Meter Reading can save customer time as well as insuring ac­curacy over manually retrieving billing information.

♦

Automated Supplies Replenishment can allow for ordering of supplies
when needed without customer interaction.

♦

On certain models, automatic downloading of software patches is sup­ported to fix problems and add features.

♦

The expertise of hundreds of Xerox engineers is available.