Xerox Color 550, Color 560, Color 570 User Guide
Software Version 1.00
May 2013
702P01411
Xerox® Color 550/560/570 Printer
User Guide
©2013 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are
trademarks of Xerox Corporation in the United States and/or other countries.
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BRxxx
Table of Contents
1 Safety.............................................................................................................1-1
Notices and Safety..............................................................................................................1-1
Electrical Safety....................................................................................................................1-2
Electrical Supply......................................................................................................1-2
Power Cord.................................................................................................................1-3
Emergency Power Off............................................................................................1-3
Telephone Line Cord..............................................................................................1-4
Laser Safety............................................................................................................................1-4
Operational Safety..............................................................................................................1-4
Printer Location.......................................................................................................1-4
Operational Guidelines.........................................................................................1-5
Printer Supplies........................................................................................................1-5
Ozone Release..........................................................................................................1-6
Maintenance Safety............................................................................................................1-6
Printer Symbols.....................................................................................................................1-6
Product Safety Certification.............................................................................................1-7
Environmental, Health, and Safety Contacts............................................................1-7
2 Product Overview.......................................................................................2-1
Introduction...........................................................................................................................2-1
Control Panel..........................................................................................................................2-2
Paper Trays.............................................................................................................................2-3
Consumables..........................................................................................................................2-4
Optional Accessories...........................................................................................................2-5
3 Features.........................................................................................................3-1
Before Using the Printer....................................................................................................3-1
Xerox Welcome Center.........................................................................................3-1
Standard Features...............................................................................................................3-2
Printer Configurations........................................................................................................3-3
Parts of the Printer...............................................................................................................3-3
Right-Front View.....................................................................................................3-4
Power Switches........................................................................................................3-5
Right-Rear View.......................................................................................................3-6
Telephone and Fax Connection Option.........................................................3-7
Document Feeder...................................................................................................3-7
Internal Components............................................................................................3-8
Energy Saver Mode................................................................................................3-9
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Printer Options......................................................................................................................3-9
Oversize High Capacity Feeder ......................................................................3-10
GBC® AdvancedPunch™...................................................................................3-11
Advanced Finisher...............................................................................................3-12
Professional Finisher...........................................................................................3-13
Standard Finisher.................................................................................................3-14
Booklet Maker Finisher......................................................................................3-15
SquareFold Trimmer............................................................................................3-16
Printer Information...........................................................................................................3-16
Job Status................................................................................................................3-17
Reports.....................................................................................................................3-17
Accounting..............................................................................................................3-17
More Information.............................................................................................................3-18
4 Installation and Setup.............................................................................4-1
Installation and Setup Overview...................................................................................4-1
Physical Connection...............................................................................................4-1
Switching On the Printer......................................................................................4-2
Switching Main Power On......................................................................4-3
Switching Off the Printer.....................................................................................4-4
Switching Off Main Power.....................................................................4-5
Assigning a Network Address............................................................................4-6
Installing the Software......................................................................................................4-6
Operating System Requirements......................................................................4-7
Installing Drivers and Utilities for Windows................................................4-7
Installing a Network Printer..................................................................4-7
Installing the Drivers and Utilities for Macintosh......................................4-8
Installing Printer and Scan Drivers.....................................................4-8
Adding the Printer for OS X Version 10.5.........................................4-9
UNIX and Linux Drivers..........................................................................4-9
Other Drivers...............................................................................................4-9
Using CentreWare Internet Services..........................................................................4-10
Finding the Printer's IP Address.....................................................................4-10
Accessing CentreWare Internet Services....................................................4-11
5 Loading Media...........................................................................................5-1
Paper Types/Weights Accepted in Trays.....................................................................5-1
Tray Capabilities...................................................................................................................5-3
Loading Paper in Trays 1 - Tray 4...................................................................................5-3
Loading Paper in Tray 5 (Bypass Tray)........................................................................5-5
Loading Envelopes in Tray 5 (Bypass Tray)................................................................5-6
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Guidelines..................................................................................................................5-6
Loading Paper in the High Capacity Feeder..............................................................5-7
Loading paper in the Oversized High Capacity Feeder.........................................5-7
Loading Paper in the Post-Process Inserter...............................................................5-8
6 Printing..........................................................................................................6-1
Printing Overview.................................................................................................................6-1
Accepted Media....................................................................................................................6-2
Recommended Media...........................................................................................6-2
General Media Loading Guidelines.................................................................6-2
Media That Can Damage Your Printer...........................................................6-3
Paper Storage Guidelines....................................................................................6-3
Printing/Copying on Labels..............................................................................................6-4
Guidelines..................................................................................................................6-4
Procedure...................................................................................................................6-4
Printing/Copying on Glossy Paper.................................................................................6-4
Guidelines..................................................................................................................6-5
Procedure...................................................................................................................6-5
Selecting Printing Options................................................................................................6-5
Printing Options for Windows............................................................................6-5
Setting Default Printing Options for Windows............................................6-6
Selecting Printing Options for an Individual Job in Windows..............6-7
Saving a Set of Commonly Used Printing Options in
Windows..............................................................................................................6-7
Selecting Finishing Options for Windows.....................................................6-7
Printing Options for Macintosh.........................................................................6-8
Selecting Options for an Individual Job for Macintosh...........................6-9
Saving a Set of Commonly Used Printing Options for
Macintosh............................................................................................................6-9
Selecting Finishing Options for Macintosh...................................................6-9
Printing on Both Sides of the Paper...........................................................................6-10
Media Types for Automatic 2-Sided Printing............................................6-10
Printing a 2-Sided Document..........................................................................6-10
Windows.....................................................................................................6-10
Macintosh..................................................................................................6-10
2-Sided Page Layout Options..........................................................................6-11
Windows.....................................................................................................6-11
Macintosh..................................................................................................6-11
Selecting the Paper to Use............................................................................................6-12
Windows..................................................................................................................6-12
Macintosh...............................................................................................................6-12
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Printing Multiple Pages to a Single Sheet (N-Up)................................................6-12
Printing Booklets................................................................................................................6-13
Using Color Corrections..................................................................................................6-15
Printing in Black and White...........................................................................................6-17
Printing Cover Pages.........................................................................................................6-17
Printing Insert Pages........................................................................................................6-18
Printing Exception Pages................................................................................................6-19
Scaling...................................................................................................................................6-20
Printing Watermarks........................................................................................................6-21
Printing Mirror Images for Windows.........................................................................6-22
Creating and Saving Custom Sizes.............................................................................6-22
Job Completion Notification for Windows..............................................................6-23
Printing from USB Flash Drive and Media Card Reader.....................................6-23
Windows..................................................................................................................6-12
Macintosh...............................................................................................................6-13
Selecting Booklet Printing Using a Booklet Maker.................................6-14
Windows.....................................................................................................6-14
Macintosh..................................................................................................6-14
Selecting Booklet Printing Without Using a Booklet Maker...............6-15
Windows.....................................................................................................6-15
Macintosh..................................................................................................6-15
Color Corrections .................................................................................................6-15
Selecting Color Correction................................................................................6-16
Windows.....................................................................................................6-16
Macintosh..................................................................................................6-16
Windows..................................................................................................................6-17
Macintosh...............................................................................................................6-17
Windows..................................................................................................................6-18
Macintosh...............................................................................................................6-18
Windows..................................................................................................................6-19
Macintosh...............................................................................................................6-19
Windows..................................................................................................................6-20
Macintosh...............................................................................................................6-20
Windows..................................................................................................................6-21
Macintosh...............................................................................................................6-21
Windows..................................................................................................................6-21
Macintosh...............................................................................................................6-22
Windows..................................................................................................................6-22
Macintosh...............................................................................................................6-23
Printing from a USB Flash Drive.....................................................................6-23
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Printing from the Media Card Reader..........................................................6-24
Printing and Deleting Secure Print Jobs......................................................6-25
Windows.....................................................................................................6-25
Macintosh..................................................................................................6-25
Printing or Deleting Secure Print Jobs at the Printer..............................6-25
Printing a Sample Set.........................................................................................6-25
Windows.....................................................................................................6-26
Macintosh..................................................................................................6-26
Printing or Deleting the Job at the Printer.................................................6-26
Delayed Printing...................................................................................................6-26
Windows.....................................................................................................6-26
Macintosh..................................................................................................6-26
Charge Print...........................................................................................................6-27
Saving a Print Job to the Printer....................................................................6-27
Windows.....................................................................................................6-27
Macintosh..................................................................................................6-28
Printing or Deleting a Job at the Printer.....................................................6-28
Folding...................................................................................................................................6-28
Fold Types................................................................................................................6-28
Accessing the Square Fold options.............................................................................6-29
Accessing the Trimmer options....................................................................................6-29
7 Copying.........................................................................................................7-1
Basic Copying........................................................................................................................7-1
Document Glass......................................................................................................7-1
Document Feeder...................................................................................................7-2
Basic Settings...........................................................................................................7-3
Selecting Color or Black and White Copies.....................................7-3
Reducing or Enlarging the Image.......................................................7-4
Selecting the Tray to Use for Copies..................................................7-4
Specifying 2-Sided Originals or Copies.............................................7-5
Collated Copies...........................................................................................7-5
Uncollated Copies.....................................................................................7-5
Stapling Copies...........................................................................................7-6
Hole Punching Copies..............................................................................7-7
Creating Booklets......................................................................................7-7
Image Quality Adjustments.................................................................7-7
Specifying the Original Type.................................................................7-7
Adjusting the Darkness, Sharpness, and Saturation...................7-8
Automatically Suppressing Background Variations....................7-8
Adjusting the Contrast............................................................................7-8
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Selecting Color Effects.............................................................................7-9
Adjusting the Color Balance.................................................................7-9
Adjusting the Color Shift.....................................................................7-10
Layout Adjustments..............................................................................7-10
Output Format Adjustments..............................................................7-14
Advanced Copying............................................................................................................7-19
Building a Job........................................................................................................7-19
Printing a Sample Copy.....................................................................................7-21
Combining Original Sets....................................................................................7-21
Delete Outside/Delete Inside..........................................................................7-22
Saving Copy Settings..........................................................................................7-23
Folding......................................................................................................................7-23
8 Scanning.......................................................................................................8-1
Scanning Overview..............................................................................................................8-1
Loading Original Documents..........................................................................................8-2
Document Glass......................................................................................................8-2
Document Feeder...................................................................................................8-3
Storing a Scan to a Folder................................................................................................8-3
Scanning to a Folder..............................................................................................8-3
Printing Stored Files at the Printer...................................................................8-4
Additional Send from Folder Options.............................................................8-4
Using Job Flow Sheets..........................................................................................8-5
Printing Stored Files using CentreWare Internet Services......................8-5
Retrieving Scanned Files to Your Computer Using CentreWare
Internet Services...............................................................................................8-6
Creating a Folder.....................................................................................................8-7
Deleting a Folder.....................................................................................................8-8
Scanning to a Network File Repository.......................................................................8-9
Scanning to an Email Address........................................................................................8-9
Setting Email Options........................................................................................8-10
Scanning to a Computer.................................................................................................8-11
Scanning to a Home Directory.....................................................................................8-11
Storing to a USB Flash Drive.........................................................................................8-12
Setting Scan Options.......................................................................................................8-13
Scan Settings.........................................................................................................8-13
Additional Scanning Options..........................................................................8-13
Advanced Settings...............................................................................................8-13
Layout Adjustment..............................................................................................8-14
Filing Options.........................................................................................................8-14
Using the Xerox® Scan Utility.....................................................................................8-15
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Overview..................................................................................................................8-15
Creating a Scan Template................................................................................8-16
Scanning to a Template....................................................................................8-17
Importing Scanned Files into an Application...........................................8-17
Importing Scanned Images into a Windows Application
(TWAIN)...............................................................................................8-17
Using the WIA Image Manager in a Windows
Application..........................................................................................8-18
Using the Xerox Scan Utility in a Macintosh OS X
Application (TWAIN)......................................................................8-18
9 Faxing.............................................................................................................9-1
Fax Overview..........................................................................................................................9-1
Loading Original Documents..........................................................................................9-2
Document Glass......................................................................................................9-2
Document Feeder...................................................................................................9-2
Sending a Fax........................................................................................................................9-3
Server Fax................................................................................................................................9-4
Sending a Server Fax.............................................................................................9-4
Sending an Internet Fax....................................................................................................9-5
Faxing from Your Computer.............................................................................................9-5
Receiving Faxes.....................................................................................................................9-6
Selecting Fax Options.........................................................................................................9-6
Setting 2-Sided Faxing.........................................................................................9-6
Selecting the Original Type.................................................................................9-7
Setting the Fax Resolution..................................................................................9-7
Adjusting Image Quality.....................................................................................9-7
Lighten/Darken...........................................................................................9-7
Image Enhancement–Auto Suppression.........................................9-7
Adjusting Layout.....................................................................................................9-7
Adjusting the Original Size....................................................................9-8
Book Faxing.................................................................................................9-8
Reduce/Enlarge..........................................................................................9-8
Additional Fax Options.........................................................................................9-8
More Fax Options....................................................................................................9-9
Internet Fax Options.............................................................................................9-9
Adding Address Book Entries........................................................................................9-10
Adding an Individual Address.........................................................................9-10
Deleting an Individual Address......................................................................9-11
Adding a Group.....................................................................................................9-11
Deleting a Group..................................................................................................9-11
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Using Chain Dial...................................................................................................9-11
Creating Fax Comments.................................................................................................9-12
10 Maintenance..........................................................................................10-1
General Precautions.........................................................................................................10-1
Locating the Serial Number..........................................................................................10-2
Billing and Usage Information....................................................................................10-2
Cleaning the Printer..........................................................................................................10-3
Cleaning the Document Glass and Document Cover............................10-3
Cleaning the Exterior..........................................................................................10-4
Ordering Supplies..............................................................................................................10-4
Consumables..........................................................................................................10-4
When to Order Supplies.....................................................................................10-5
Routine Maintenance Items.........................................................................................10-5
Replacing the Toner Cartridges......................................................................10-6
Replacing the Fuser.............................................................................................10-8
Replacing the Waste Toner Container.........................................................10-9
Replacing the Drum Cartridges...................................................................10-11
Replacing the Charge Corotron...................................................................10-14
Staple Replacement - Advanced Finisher or Professional
Finisher............................................................................................................10-15
Main Staple Replacement for Standard Finisher or Booklet Maker
Finisher............................................................................................................10-15
Booklet Maker Staple Replacement for Booklet Maker
Finisher............................................................................................................10-18
Recycling Supplies..........................................................................................................10-19
11 Troubleshooting....................................................................................11-1
Control Panel Messages..................................................................................................11-1
General Troubleshooting................................................................................................11-2
Printer Does Not Turn On..................................................................................11-2
Printing Takes Too Long.....................................................................................11-2
Printer Resets or Turns Off Frequently.........................................................11-3
2-Sided Printing Problems................................................................................11-3
Scanner Error..........................................................................................................11-3
Troubleshooting Paper Jams........................................................................................11-3
The Printer Pulls Multiple Sheets Together................................................11-3
Paper Jam Message Stays On.........................................................................11-4
Media Misfeeds.....................................................................................................11-4
Clearing Paper Jams.........................................................................................................11-5
Clearing Paper Jams from Tray 1, Tray 2, Tray 3 or Tray 4..................11-5
Clearing Paper Jams from Tray 5 (Bypass Tray)......................................11-6
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Clearing Paper Jams in Document Feeder.................................................11-6
Clearing Paper Jams in the High Capacity Feeder..................................11-6
Clearing Paper Jams in the Oversized High Capacity Feeder.............11-7
Clearing Paper Jams in the Fuser...................................................................11-7
Clearing Paper Jams in the Professional Finisher....................................11-7
Paper Jams under the Top Cover......................................................11-7
Clearing Paper Jams in the Ouput Tray.......................................................11-8
Clearing Paper Jams in the Inverter.............................................................11-9
Clearing Hole Punch Jams.............................................................................11-10
Clearing Staple Jams.....................................................................................................11-10
Clearing Staple jams in the Advanced Finisher or Professional
Finisher............................................................................................................11-10
Clearing Staple Jams in the Standard Finisher.....................................11-11
Clearing Booklet Maker Staple Jams in the Booklet Maker
Finisher............................................................................................................11-12
Print Quality Problems..................................................................................................11-14
Copy and Scan Problems.............................................................................................11-15
Fax Problems.....................................................................................................................11-15
Problems Sending Faxes.................................................................................11-15
Problems Receiving Faxes..............................................................................11-16
Getting Help.....................................................................................................................11-17
Control Panel Messages..................................................................................11-17
Alerts......................................................................................................................11-17
Web Resources....................................................................................................11-18
12 Printer Specifications..........................................................................12-1
Physical Specifications....................................................................................................12-1
Base Unit.................................................................................................................12-1
Base Unit with High Capacity Feeder and Standard Finisher............12-1
Environmental Specifications.......................................................................................12-2
Temperature and Relative Humidity............................................................12-2
Electrical Specifications..................................................................................................12-2
Performance Specifications...........................................................................................12-2
Resolution...............................................................................................................12-2
Print Speed..............................................................................................................12-3
Controller Specifications.................................................................................................12-3
Processor..................................................................................................................12-3
13 Standard/Booklet Maker Finisher..................................................13-1
Standard/Booklet Maker Finisher components.....................................................13-2
Manual decurling feature on the finisher..................................................13-4
Folding feature......................................................................................................13-5
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Loading paper/tabs in Tray 8 (Post-Process Inserter).........................................13-6
Maintenance.......................................................................................................................13-8
Finisher Problem Solving..............................................................................................13-15
Specifications...................................................................................................................13-42
Fold types................................................................................................................13-5
Standard/Booklet Maker consumable supplies........................................13-8
Replace the standard staple cartridge........................................................13-8
Replace the booklet staple cartridge.........................................................13-10
Replacing the Staple Waste Container on the finisher......................13-11
Empty the Punch Waste Container............................................................13-14
Paper jams in Tray 8 (Post Process Inserter)...........................................13-15
Paper jams at lever 1a and knob 1c..........................................................13-16
Paper jams at lever 1d.....................................................................................13-17
Paper jams at lever 1b.....................................................................................13-19
Paper jams at lever 3b and 3d.....................................................................13-20
Paper jams at lever 3e and knob 3c...........................................................13-21
Paper jams at lever 3g and knob 3f...........................................................13-22
Paper jams at lever 4b and knob 3a..........................................................13-23
Paper jams at lever 2a and knob 3a..........................................................13-24
Paper jams at lever 2b and knob 2c..........................................................13-25
Paper jams at 2c, 2e, 2f, and 2d..................................................................13-26
Paper jams at 2d and lever 2g.....................................................................13-27
Paper jams at unit 4 and knob 4a..............................................................13-29
Paper jams at finisher top tray....................................................................13-30
Paper jams at finisher stacker tray.............................................................13-31
Paper jams at the optional booklet maker tray....................................13-32
Stapler faults.......................................................................................................13-32
Staple jams in the standard staple cartridge.........................................13-33
Staple jams in the booklet maker cartridge...........................................13-35
Reinserting the standard staple cartridge...............................................13-37
Fault codes...........................................................................................................13-39
Standard/Booklet Maker Finisher...............................................................13-42
Optional C/Z Folder..........................................................................................13-43
14 SquareFold Trimmer Module...........................................................14-1
Overview................................................................................................................................14-1
Identifying the components.........................................................................................14-2
Main components................................................................................................14-2
Paper path..............................................................................................................14-3
Control panel.........................................................................................................14-4
Square Fold feature..........................................................................................................14-5
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Square fold options.............................................................................................14-5
Trimmer feature.................................................................................................................14-6
Trimmer options...................................................................................................14-7
Trim guidelines......................................................................................................14-8
Hints and tips......................................................................................................................14-9
Printing full-page images on booklets.........................................................14-9
Follow these tips................................................................................................14-10
Problem solving...............................................................................................................14-10
Jam clearance ....................................................................................................14-10
Clearing jams.........................................................................................14-11
Clearing E1/E2 jams............................................................................14-11
Clearing E3 jams..................................................................................14-13
Fault codes...........................................................................................................14-14
Technical data..................................................................................................................14-16
Specifications......................................................................................................14-16
15 Regulatory Information.....................................................................15-1
Basic Regulations..............................................................................................................15-1
United States FCC Regulations......................................................................15-1
Canada (Regulations).........................................................................................15-2
European Union Radio Interference............................................................15-2
Environmental Information..........................................................................................15-3
Ozone Release.......................................................................................................15-3
ENERGY STAR .......................................................................................................15-3
EPEAT® USA..........................................................................................................15-4
Environmental Choice........................................................................................15-4
Other Regulations.............................................................................................................15-4
Turkey RoHS Regulation....................................................................................15-4
Russia (GOST Compliance)...............................................................................15-5
Copy Regulations...............................................................................................................15-5
United States.........................................................................................................15-5
Canada.....................................................................................................................15-7
Other Countries.....................................................................................................15-8
Fax Regulations..................................................................................................................15-8
United States.........................................................................................................15-8
Fax Send Header Requirements........................................................15-8
Data Coupler Information..................................................................15-8
Canada..................................................................................................................15-10
European Union.................................................................................................15-11
Radio Equipment and Telecommunications Terminal
Equipment Directive.....................................................................15-11
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South Africa.........................................................................................................15-11
Material Safety Data Sheets......................................................................................15-11
16 Recycling and Disposal......................................................................16-1
Guidelines and Information..........................................................................................16-1
All Countries...........................................................................................................16-1
North America.......................................................................................................16-1
European Union....................................................................................................16-1
WEEE Directive 2002/96/EC...............................................................16-1
Domestic/Household Environment.................................................16-2
Professional/Business Environment.................................................16-2
For Business Users in the European Union...................................16-2
Collection and Disposal of Equipment and Batteries.........................................16-3
Note for the Battery Symbol...........................................................................16-3
Disposal Outside of the European Union................................................................16-4
Battery Removal...................................................................................................16-4
Other Countries.....................................................................................................16-4
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1
Safety
Your printer and the recommended supplies have been designed and tested to meet
strict safety requirements. Attention to the following information ensures the continued
safe operation of your Xerox® printer.
This chapter contains the following sections:
• Electrical Safety
• Operational Safety
• Maintenance Safety
• Printer Symbols
• Environmental, Health, and Safety Contact Information
Notices and Safety
Please read the following instructions carefully before operating your printer. Refer to
these instructions to ensure the continued safe operation of your printer.
Your Xerox® printer and supplies are designed and tested to meet strict safety
requirements. These include safety agency evaluation and certification, and compliance
with electromagnetic regulations and established environmental standards.
The safety and environment testing and performance of this product have been verified
using Xerox materials only.
Note
Unauthorized alterations, which can include the addition of new functions or connection
of external devices, can affect the product certification. Please contact your Xerox
representative for more information.
User Guide
1-1Xerox® Color 550/560/570 Printer
Safety
Electrical Safety
Warning
Do not push objects, including paper clips or staples, into slots or openings on the printer.
Making contact with a voltage point or shorting out a part could result in fire or electrical
shock.
Warning
Do not remove the covers or guards that are fastened with screws unless you are installing
optional equipment and are specifically instructed to do so. Power should be off when
performing these installations. Disconnect the power cord when removing covers and
guards for installing optional equipment. Except for user-installable options, there are
no parts that you can maintain or service behind these covers.
The following are hazards to your safety:
• The power cord is damaged or frayed
• Liquid is spilled into the printer
• The printer is exposed to water
• The printer emits smoke or the surface is unusually hot
• The printer emits unusual noise or odors
• The printer causes a circuit breaker, fuse, or other safety device to activate
If any of these conditions occur, do the following:
1. Turn off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.
Electrical Supply
This printer shall be operated from the type of electrical supply indicated on the printer's
data plate label. If you are not sure that your electrical supply meets the requirements,
please consult a licensed electrician for advice.
Warning
This printer must be connected to a protective earth circuit. This printer is supplied with
a plug that has a protective earth pin. This plug will only fit into an earthed electrical
outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact
a licensed electrician to replace the outlet.
Xerox® Color 550/560/570 Printer1-2
User Guide
Safety
Power Cord
Avoid the potential of electrical shock by ensuring that the printer is grounded properly.
Electrical products can be hazardous if misused.
• Use the power cord supplied with your printer.
• Plug the power cord directly into a properly grounded electrical power outlet. Ensure
that each end of the cord is connected securely. If you do not know if an outlet is
grounded, have the outlet checked by a qualified electrician.
• Do not use a ground adaptor plug to connect the printer to an electrical outlet that
does not have a ground connection terminal.
• Verify that the printer is plugged into an outlet that is providing the correct voltage
and power. Review the electrical specification of the printer with an electrician if
necessary.
• Do not unplug or plug the power cord while the printer is turned on.
• To avoid electrical shock and damage to the cord, grasp the plug when unplugging
the power cord.
• The electrical outlet must be near the printer and must be easily accessible.
• Do not use an extension cord or power strip.
• Do not use a ground adapter plug to connect the printer to an electrical outlet that
does not have a ground connection terminal.
• Do not place the printer in an area where people might step on the power cord.
• Do not place objects on the power cord.
• Replace the power cord if it becomes frayed or worn.
The printer must be turned off before removing the power cord. For instructions on
turning the printer off, refer to Turning the Printer Off.
The power cord is attached to the printer as a plug-in device on the back of the printer.
If it is necessary to disconnect all electrical power from the printer, disconnect the power
cord from the electrical outlet.
Emergency Power Off
If any of the following conditions occur, turn off the printer immediately and disconnect
the power cable from the electrical outlet. Contact an authorized Xerox Service
Representative to correct the problem:
• The printer emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• Any part of the printer is damaged
User Guide
1-3Xerox® Color 550/560/570 Printer
Safety
Telephone Line Cord
Caution
To reduce the risk of fire, use only No. 26 American Wire Gauge (AWG) or larger
telecommunication line cord.
Laser Safety
Laser Warning
This printer complies with laser printer performance standards set by governmental,
national, and international agencies and is certified as a Class 1 Laser Product. The
printer does not emit hazardous light because the beam is totally enclosed during all
modes of customer operation and maintenance.
Warning
Use of controls, adjustments, or performance of procedures other than those specified
in this manual can result in hazardous radiation exposure.
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements.
These include safety agency examination, approval, and compliance with established
environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe
operation of your printer.
Printer Location
• Place the printer on a level, solid non-vibrating surface with adequate strength to
hold the weight of the printer. The base printer weight without any packaging
materials is approximately 265 kg (583 lb.).
• Do not block or cover the slots or openings on the printer. These openings are provided
for ventilation and to prevent overheating of the printer.
• Place the printer in an area where there is adequate space for operation and servicing.
• Place the printer in a dust-free area.
• Do not store or operate the printer in an extremely hot, cold, or humid environment
For optimum performance environmental specifications, see Environmental
Specifications.
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User Guide
Safety
• Do not place the printer near a heat source.
• Do not place the printer in direct sunlight to avoid exposure to light-sensitive
components.
• Do not place the printer where it is directly exposed to the cold air flow from an air
conditioning unit.
• Do not place the printer in locations susceptible to vibrations.
Operational Guidelines
When the printer is printing:
• Do not remove the paper source tray that you selected using either the printer driver
or control panel.
• Do not open the doors.
• Do not move the printer.
• Keep hands, hair, neckties, and so on., away from the exit and feed roller.
• Covers, which require tools for removal, protect the hazard areas within the printer.
Do not remove the protective covers.
Printer Supplies
• Use the supplies specifically designed for your printer. The use of unsuitable materials
may cause poor performance and a possible safety hazard.
• Follow all warnings and instructions marked on, or supplied with, the printer, options,
and supplies.
• Store all supplies in accordance with the instructions given on the package or
container.
• Keep all supplies away from the reach of children.
• Never burn supplies.
• When handling supplies, avoid skin or eye contact. Eye contact can cause irritation
and inflammation. Do not attempt to disassemble supplies, which can increase the
risk of skin or eye contact.
Caution
Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service Agreements,
and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation
of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not
specified for this printer. The Total Satisfaction Guarantee is available in the United
States and Canada. Coverage may vary outside these areas; please contact your local
Xerox Representative for details.
User Guide
1-5Xerox® Color 550/560/570 Printer
Safety
Ozone Release
During print operation, this printer produces a small quantity of ozone. The amount of
ozone released is not large enough to harm anyone adversely. However, install the printer
in a well-ventilated room. Be sure the room where the product is being used has adequate
ventilation, especially if you are printing a high volume of materials, or if the product is
being used continuously over a long period.
For more information about ozone, locate the Xerox publication Facts About Ozone at
http://www.xerox.com/downloads/usa/en/e/ehs_ozone_2005.pdf.
For more information in the United States and Canada, go to
www.xerox.com/environment. In other markets, contact your local Xerox representative
or go to www.xerox.com/environment_europe.
Maintenance Safety
• Do not attempt any maintenance procedure that is not specifically described in the
documentation supplied with your printer.
• Do not use aerosol cleaners. Clean with a dry lint-free cloth only.
• Do not burn any consumables or routine maintenance items. For information on
Xerox supplies recycling programs, go to www.xerox.com/gwa.
Printer Symbols
Warning
This symbol alerts users to areas of the product where there is the possibility of personal
injury. A warning indicates that an injury or loss of life may occur if an operating or
maintenance procedure, practice, or condition is not strictly observed.
Hot Warning
This symbol alerts users to areas of the product where there are heated surfaces, which
should not be touched.
Caution
This symbol alerts users to areas of the equipment, which require special attention to
avoid the possibility of personal injury or damage to the equipment. A caution indicates
that damage or destruction to hardware, software, or your data could occur if an
operating or maintenance procedure, practice, or condition is not strictly observed.
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User Guide
Safety
Laser Warning
This symbol indicates a Laser is being used in the equipment and alerts the user to refer
to the appropriate safety information.
Product Safety Certification
This product is certified by various NRTLs/NCBs to the following safety standards:
• UL60950-1/CSA22.2, No. 60950-1 (USA/Canada) Second Edition
• IEC60950-1:2005, (Second Edition) +A1:2009 and/or EN60950-1:2006 +A11:2009
+A1:2010 +A12:2011 (CB Scheme)
Environmental, Health, and Safety Contacts
For more information on Environment, Health, and Safety in relation to this Xerox product
and supplies, contact the following customer help lines:
United States: 1-800 828-6571
Canada: 1-800 828-6571
Europe: +44 1707 353 434
For product safety information in the United States, go to www.xerox.com/environment.
For product safety information in Europe, go to www.xerox.com/environment_europe.
User Guide
1-7Xerox® Color 550/560/570 Printer
Safety
Xerox® Color 550/560/570 Printer1-8
User Guide
Product Overview
This chapter contains the following sections:
• Introduction
• Control Panel
• Paper trays
• Consumables
• Optional Accessories
Introduction
2
Your machine is not simply a conventional copier. It is a digital light production printer
capable of being used for copying, scanning, faxing and printing documents both in
color and in black and white.
2-1Xerox® Color 550/560/570 Printer
User Guide
Product Overview
Depending on the model, your machine will print/copy up to 50/60/70 color prints per
minute.
The Control Panel user interface on the printer is an easy-to-use touch screen for adjusting
settings and performing tasks.
Control Panel
The Control Panel is divided into four areas: Touch Screen, Pathway buttons, Keypad
and Feature buttons.
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User Guide
Product Overview
Touch Screen. The touch screen allows you to select all the available programming
1.
features. It also displays fault clearance procedures and general machine
information.
Services Home. Allows access to the All Services screen where all features (Copy,
2.
Fax, etc.) that are installed on the machine can be viewed and programmed.
Services. The Services button takes you to the last Service screen accessed.3.
Job Status. Displays job progress information on the touch screen.4.
Machine Status. Displays the current status of the machine on the touch screen.5.
Log In/Out. Provides password protected access to the System Administration
6.
menu used to adjust the defaults of the machine.
Energy Saver Button. If the Power Save option is selected, the machine will
7.
immediately enter low power mode. If there are any jobs in the queue, a second
pop-up screen displays.
Clear All. If pressed once, resets the default settings and displays the first screen
8.
for the current pathway. If pressed twice, resets all the features to their machine
default settings.
Stop. Temporarily stops the current job. Follow the message to cancel or resume
9.
your job.
Start. Starts the job.10.
Interrupt. Temporarily stops the current job to allow a priority job to be run.11.
Keypad buttons. Type letters and/or numbers when entering values or a password.12.
Language. Press to change the touch screen language and keyboard settings.13.
Help. Access the Online Help system.14.
Paper Trays
• Paper Trays 1 and 2
Trays 1 and 2 are identical. Each tray has a capacity of 500 sheets of 20 lb./75 gsm
paper. The trays are pulled out by the operator for loading. The trays accommodate
paper weights from 64-300 gsm (18 lb. bond - 80 lb. cover) and are fully adjustable
for all stock sizes in the range 7.2 x 5.5 in./182 x 140 mm to 13 x 19.2 in./330 x 488
mm. All stock types (pre-formatted paper, letterhead) can be used except for
envelopes. Stock can be loaded either long or short edge feed (portrait or landscape).
• Paper Trays 3 and 4
Tray 3 holds up to 870 sheets of 8.5 x 11 inch/A4 paper.
Tray 4 holds up to 1,140 sheets of 8.5 x 11 inch/A4 paper.
User Guide
2-3Xerox® Color 550/560/570 Printer
Product Overview
• Bypass Tray (Tray 5)
The Bypass Tray is a paper tray on the left hand side of your machine and can be
folded away when not in use. It accommodates all types of stock in a range of sizes
between 7.2 x 5.5 in./182 x 140 mm to 13 x 19.2 in./330 x 488 mm and has a capacity
of approximately 250 sheets of 20 lb./75 gsm bond paper or a maximum stack height
of 0.4
• Offset Catch Tray (OCT)
The OCT can hold up to 500 sheets of paper and allows each set or stack to be offset
from the previous to enable easy separation.
The OCT is equipped with cooling fans that prevent "blocking" (sticking together) of
the printed/copied output. The OCT fan can be adjusted for various paper weights.
For more feeding options, refer to the section Optional Finishing Accessories.
Consumables
There are several Consumables included in your machine. The machine will inform you
when you need to order a new module and when to install it.
• Drum Cartridges
The Drum Cartridges will provide approximately 30,000 images. The machine display
and this documentation will enable you to successfully install the new cartridges so
you do not have to wait for a service call.
• Toner Cartridges
The Toner Cartridges can be loaded while the machine is running. Supplied with the
toner cartridge is the waste toner container.
• Fuser
The fuser will provide approximately 200,000 prints or copies.
• Charge Corotron
The machine display and this documentation will enable you to successfully install
the new Charge Corotron so you do not have to wait for a service call.
• Waste Toner Container
The waste toner container will need changing after approximately30,000 prints or
copies at 6% area coverage.
Xerox® Color 550/560/570 Printer2-4
User Guide
Product Overview
Optional Accessories
Finishing Devices
• Advanced Finisher
The Right Top Tray is used for stacked output, and can receive up to 500 sheets of
paper. The Stacker is used for offset and/or stapled output, and can hold up to 3000
sheets.
• Professional Finisher with Booklet Maker
The Right Top Tray is used for stacked output, and can receive up to 500 sheets of
paper. The Right Center Tray is used for offset and/or stapled output, and can hold
up to 1500 sheets. Both trays can be used for hole punched output (optional). The
Bottom Finisher Tray is used for receiving saddle-stapled booklets.
• Standard Finisher
This finisher provides a range of finishing/folding options. The required Interace
Module acts as a communication device and paper path between the printer and the
Light Production C Finisher.
Tray 8 (Post Process Inserter) is standard on this device and is used to load paper
that serves as separators and covers. Tray 8 holds up to 200 sheets.
The Top Tray is used for stacked output and can receive up to 500 sheets of 20 lb.
(80 gsm) paper.
The Stacker Tray is used for offset and/or stapled output and can hold up to 3000
sheets of 20 lb. (80 gsm) paper.
The Bottom Tray is the optional Booklet Maker Tray and is used for receiving
saddle-stapled booklets.
The optional Folder is used for C-folding and Z-folding of 8.5 x 11 in./A4 output and
11 x 17 in./A3.
• Booklet Maker Finisher
Contains all the features of the Standard Finisher as well as creates saddle-stitched
booklets of up to 25 sheets and from 8.5 x 11 in./A4 or 12 x 18 in./SRA3.
Note
The Interface Module is required for the Standard and Booklet Maker Finisher.
• Xerox SquareFold Trimmer Module
User Guide
2-5Xerox® Color 550/560/570 Printer
Product Overview
This optional finishing device is used in conjunction with a finisher that contains a
booklet maker. The booklet is assembled and stapled in the booklet area of the finisher
and enters the Trimmer Module already assembled.
This module flattens the bookletspine which reduces the booklet’s thickness and gives
it the appearance of a perfect-bound book.
Trims/cuts away the face (edge) of the booklet, resulting in a neat finished edge.
• GBC® AdvancedPunch
™
This device provides another level of finishing to your output by allowing you to punch
holes in 8.5 x 11 in./A4 documents that support a variety of binding styles. Punch
types include 19-hole to a maximum of 32-hole for 8.5 x 11 in media. A4 media
supports punch types 21-hole up to 47-hole.
Feeding Input Devices
• High Capacity Feeder (HCF)
The one-tray HCF provides a 2000 sheet, letter-size (A4) input feeding source (Tray
6).
• One Tray or Two Tray Oversize High Capacity Feeder (OHCF)
The OHCF provides an alternative to the HCF and feeds oversized stock up to 13 x
19 in. (330 x 488 mm) paper. Each drawer holds 2000 sheets.
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User Guide
Features
This chapter contains the following sections:
• Before Using the Printer
• Standard Features
• Printer Configurations
• Parts of the Printer
• Printer Information
• More Information
Before Using the Printer
3
Xerox Welcome Center
If you need assistance during or after product installation, visit the Xerox website for
online solutions and support: www.xerox.com/office/worldcontacts
If you require further assistance, contact our experts at the Xerox Welcome Center:
• Xerox US Welcome Center: 1-800-821-2797
• Xerox Canada Welcome Center: 1-800-93-XEROX (1-800-939-3769)
Note
A local representative telephone number may have been provided when the product
was installed. For convenience and future reference, record the telephone number.
When contacting Xerox, the Welcome Center will need the following information:
• the nature of the problem
• the serial number of the printer
• the fault code (if any)
• the name and location of your company
User Guide
3-1Xerox® Color 550/560/570 Printer
Features
To learn the serial number of the printer, follow these steps:
1. On the control panel, press Machine Status.
2. The Machine Information tab appears. The serial number is displayed on the left
side of the touch screen.
Note
If the serial number cannot be read from the printer's touch screen, it can also be
found on the machine frame inside the lower left cover of the printer.
If you need any additional help using your printer:
• Refer to this User Guide.
• Contact the Key Operator.
• Visit our Customer Website at www.support.xerox.com/support (enter Xerox
550/560/570 Printer in the Search or Choose field > choose documentation for specific
type of printer you use) or contact the Xerox Welcome Center.
Standard Features
• Copy, print, fax, scan to PC, USB or email, and mobile printing
• Maximum copy and printer speeds: For Color up to 50/60/70 ppm / For Black up to
55/65/75 ppm
• 2400 x 2400 dpi resolution
• Automatic 2-sided printing
• Duplex Automatic Document Feeder
• Integrated scanner
• Standard paper capacity (4 Trays and Bypass): 3,260 sheets
• Color touch screen on integrated Control Panel
• Extensible Interface Platform (EIP) to connect to third-party software from the touch
screen
• Foreign Device Interface
• PDL Support for PCL 5 and PCL 6
• Support for Ethernet 10/100BaseTX connection
• Support for coated and uncoated stock, up to 110 lb cover (300 gsm)
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User Guide
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