Xerox CentreWare Web CWW Installation Guide

Version 6.3 May 2019 702P04276

Xerox®

CentreWare®

Web Installation

Guide

Microsoft®, Windows®, SQL Server®, Windows Server®, Windows NT®, Microsoft® XML Core Services, Microsoft® Internet Information Services, Microsoft® TCP/IP, Microsoft® Data Access Components, Microsoft®.NET, Microsoft® ASP.NET Asynchronous JavaScript and XML, Active Directory®, Microsoft® SQL Server Desktop Engine, Windows Server® Datacenter, Windows® New Technology File System, and Internet Explorer® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

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Advanced Micro Devices and AMD are trademarks or registered trademarks of Advanced Micro Devices, Inc. BR#5326

Contents

1. Installation....................................................................................................................................................................................................	1-1
System Requirements ..............................................................................................................................................................................	1-1
Software Requirements ..........................................................................................................................................................................	1-2
Microsoft Windows® Server.................................................................................................................................................................	1-4
Support Information ................................................................................................................................................................................	1-5
Documentation .....................................................................................................................................................................................	1-5
Readme File ............................................................................................................................................................................................	1-5
Internet Support ...................................................................................................................................................................................	1-5
Telephone Support ..............................................................................................................................................................................	1-5
Installation Considerations ...................................................................................................................................................................	1-5
Installation Location...........................................................................................................................................................................	1-5
NTFS ...........................................................................................................................................................................................................	1-5
Selecting an Account ..........................................................................................................................................................................	1-6
Security......................................................................................................................................................................................................	1-6
Print Queue Management ...............................................................................................................................................................	1-6
Security Features ..................................................................................................................................................................................	1-6
Microsoft Active Directory® ...........................................................................................................................................................	1-6
Proxy Server Settings ..........................................................................................................................................................................	1-6
Installing ........................................................................................................................................................................................................	1-7
Obtaining the Installer.......................................................................................................................................................................	1-7
Running the Installer ..........................................................................................................................................................................	1-7
Accessing the Application ................................................................................................................................................................	1-8
Device Supports Updates .................................................................................................................................................................	1-8
CentreWare® Web Configuration Utility ........................................................................................................................................	1-8
Uninstalling CentreWare® Web ..........................................................................................................................................................	1-9
Upgrading CentreWare® Web ...........................................................................................................................................................	1-9
Backup/Restore Procedures................................................................................................................................................................	1-10
Method 1(Recommended Method) .........................................................................................................................................	1-10
Method 2...............................................................................................................................................................................................	1-10
Database Migration...............................................................................................................................................................................	1-10
Modifying the CentreWare Web Account...................................................................................................................................	1-11
Administrators and Power Users Groups .....................................................................................................................................	1-11

Xerox® CentreWare® Web Installation Guide

	Anonymous Access.................................................................................................................................................................................	1-12
2.	Getting Started ........................................................................................................................................................................................	2-13
	Basic Setup Tasks ....................................................................................................................................................................................	2-13
	Discover Printers.................................................................................................................................................................................	2-13
	Verify Discovery .................................................................................................................................................................................	2-13
	Set E-mail Parameters .....................................................................................................................................................................	2-13
	Configure Historical Data Collection........................................................................................................................................	2-14
	Add Groups or Subgroups..............................................................................................................................................................	2-14
	Add a Print Queue Server...............................................................................................................................................................	2-14
	Configuring Smart eSolutions...........................................................................................................................................................	2-14
	Registering............................................................................................................................................................................................	2-15
	Enabling .................................................................................................................................................................................................	2-15
3.	Reference....................................................................................................................................................................................................	3-16
	RFC MIB Reference ................................................................................................................................................................................	3-16
	SNMP V3 Security Enhancements ..................................................................................................................................................	3-16
	SNMP Support.exe ..................................................................................................................................................................................	3-17
	Status Icons and Messages................................................................................................................................................................	3-17

Xerox® CentreWare® Web Installation Guide

1.Installation

CentreWare® Web (CWW) application software is installed on a network server running Microsoft Windows® operating systems. This section explains installation prerequisites and considerations, including the installation and application setup procedures. Where to get support before and after installation is also provided.

System Requirements

The hardware recommendations listed below are what would be expected when installing on new equipment in a production server environment, but may not represent the minimum hardware needed.

	Hardware Requirement			Recommendations

	Processor			Intel® Pentium® 4 processor at 3GHz or Intel® Core™ 2 Duo. AMD
				equivalent processors are supported as well.

	Memory			2 GB of RAM

	Server			Separate server with SQL® installed is recommended if:
				• The number of groups configured for concurrent status polling is
				greater than 20, and/or
				• The number of alert profiles is greater than 20, and/or
				• Job data consumption is greater than 100,000/week
				Note: If you install the application in the Azure Cloud on a
				supported operating system, you may use Azure SQL database.
				You may operate Xerox® CentreWare Web off-premise in the
				Azure Cloud with Azure SQL

	Available Disk Space			Minimum: 3GB
				Recommended: 20GB on 7200 rpm hard drive if collecting
				historical data on thousands of devices.

Examples: Below are our recommendations for hardware, operating systems, and SQL requirements. For Installs < 5000 Devices:

•Xerox® CWW on Windows Server 2008R2 with off-box SQL*

–2 CPU cores @2.9 GHz

–4 GB RAM

–40 GB free space (preferably on a non-system disk)

•Xerox® CWW on Windows Server 2008R2 with on-box SQL/SQL Express**

–2 CPU cores @2.9 GHz

–8 GB RAM

–60 GB free space (preferably on a non-system disk)

•Xerox® CWW on Windows Server 2012R2 with off-box SQL*

Xerox® CentreWare® Web Installation Guide

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–2 CPU cores @2.9 GHz

–12 GB RAM

–40 GB free space (preferably on a non-system disk)

•Xerox® CWW on Windows Server 2012R2 with on-box SQL/SQL Express**

–2 CPU cores @2.9 GHz

–16 GB RAM

–60 GB free space (preferably on a non-system disk)

*Use the newest version of SQL acceptable to the customer.

**On box SQL is only recommended for very small installations (< 200 devices)

For Installs > 5000 devices:

•Use an off-box SQL Server

•Increase memory by 50%

•Add 2 CPU cores

For Installs 10,000 devices:

•One terabyte disk space

•16 GB RAM

•Quad Core 3.4 GHz processor

•SQL Enterprise on separate server

If running on a virtual system, all resources need to be dedicated to Xerox® CWW.

Note: If you need to install Xerox® CWW on a rack-mounted server, you need a keyboard-video-mouse terminal interface to the server.

Software Requirements

	Software Requirement			Recommendations

	Operating Systems			Windows® 2008 x86 and x64 and R2x64
				Windows® 10
				Windows® Server® 2012 and 2012 R2
				Windows® Server® 2016
				Note: When installing on Windows Server® 2012, right-click the
				installer and select Run as Administrator.
				Note: Xerox® CWW does not support Windows® systems running
				on a Novell® client, Macintosh®, or non-NTFS partitions.
				Note: Xerox® CWW does not support installation on a domain
				controller.

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Web Server	Microsoft® Internet Information Services (IIS) 6.0 or above

Internet Protocol	Working Microsoft® TCP/IPv4 Stack

Browser	Microsoft® Internet Explorer® 10.0, 11.0
	Microsoft® Edge
Access Components	Windows Data Access Components (WDAC)
	Note: MDAC changed to WDAC with Windows® Vista and
	Windows® Server 2008. WDAC is included as part of the
	operating system and is not available separately for redistribution.
	Serviceability for WDAC is subject to the life cycle of the operating
	system.

Microsoft® .NET Framework	Microsoft® .NET 4.5.2
	Note: The .NET Framework is not installed with CWW and needs to
	be installed prior to running the installation for CWW.

Database Server	Minimum: For new installations of Xerox® CWW, a customer
	provided Microsoft® SQL Server® is required. Current installations
	may continue to use the Microsoft® SQL Server® Express database.
	Recommended: Use SQL Server® 2008 R2/2012/2014/2016/2017
	Standard/Enterprise if available in the customer’s IT environment.
	Note: If using a remote SQL Server, both the remote client on
	which SQL Server is installed and the Xerox® CWW Server client
	require the Microsoft® Distributed Transaction Coordinator
	(MSDTC) service to be enabled and configured in order to allow
	remote client access. If the Windows® Firewall is running a firewall,
	an exception needs to be created for the MSDTC service.
	Note: When managing more than 5000 devices or using the
	Xerox® Print Agent feature, we recommend that you install a
	Standard/Enterprise version of SQL Server® on a separate server.
	The requirements for the separate database server should match
	the requirements for the Xerox® CWW server
	Note: If using an Azure SQL Services installation, the following
	components need to be installed and the server rebooted prior to
	installing Xerox® CentreWare Web:
	1. Windows Management Framework 5.1 (Windows Server 2016,
	2012 R2 or 2012) not available for Server 2008 or Server 2008
	R2.
	2. Azure Powershell 6.7.0 or later can be downloaded here from
	https://github.com/Azure/azure-powershell/ Both *x86 or x64
	(default) should work. Installing PowerShell within the PowerShell

Xerox® CentreWare® Web Installation Guide

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