Xerox CentreWare Web CWW Installation Guide
Version 6.3
May 2019
702P04276
Xerox®
CentreWare
®
Web Installation
Guide
©2019 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, and CentreWare® are
trademarks of Xerox Corporation in the United States and/or other countries.
Microsoft®, Windows®, SQL Server®, Windows Server®, Windows NT®, Microsoft® XML Core Services,
Microsoft® Internet Information Services, Microsoft® TCP/IP, Microsoft® Data Access Components,
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Xerox® CentreWare® Web Installation Guide i
Contents
1. Installation .................................................................................................................................................................................................... 1-1
System Requirements .............................................................................................................................................................................. 1-1
Software Requirements .......................................................................................................................................................................... 1-2
Microsoft Windows® Server ................................................................................................................................................................. 1-4
Support Information ................................................................................................................................................................................ 1-5
Documentation ..................................................................................................................................................................................... 1-5
Readme File ............................................................................................................................................................................................ 1-5
Internet Support ................................................................................................................................................................................... 1-5
Telephone Support .............................................................................................................................................................................. 1-5
Installation Considerations ................................................................................................................................................................... 1-5
Installation Location ........................................................................................................................................................................... 1-5
NTFS ........................................................................................................................................................................................................... 1-5
Selecting an Account .......................................................................................................................................................................... 1-6
Security ...................................................................................................................................................................................................... 1-6
Print Queue Management ............................................................................................................................................................... 1-6
Security Features .................................................................................................................................................................................. 1-6
Microsoft Active Directory® ........................................................................................................................................................... 1-6
Proxy Server Settings .......................................................................................................................................................................... 1-6
Installing ........................................................................................................................................................................................................ 1-7
Obtaining the Installer ....................................................................................................................................................................... 1-7
Running the Installer .......................................................................................................................................................................... 1-7
Accessing the Application ................................................................................................................................................................ 1-8
Device Supports Updates ................................................................................................................................................................. 1-8
CentreWare
®
Web Configuration Utility ........................................................................................................................................ 1-8
Uninstalling CentreWare
®
Web .......................................................................................................................................................... 1-9
Upgrading CentreWare® Web ........................................................................................................................................................... 1-9
Backup/Restore Procedures ................................................................................................................................................................ 1-10
Method 1(Recommended Method) ......................................................................................................................................... 1-10
Method 2 ............................................................................................................................................................................................... 1-10
Database Migration............................................................................................................................................................................... 1-10
Modifying the CentreWare Web Account ................................................................................................................................... 1-11
Administrators and Power Users Groups ..................................................................................................................................... 1-11
Xerox® CentreWare® Web Installation Guide ii
Anonymous Access ................................................................................................................................................................................. 1-12
2. Getting Started ........................................................................................................................................................................................ 2-13
Basic Setup Tasks .................................................................................................................................................................................... 2-13
Discover Printers ................................................................................................................................................................................. 2-13
Verify Discovery ................................................................................................................................................................................. 2-13
Set E-mail Parameters ..................................................................................................................................................................... 2-13
Configure Historical Data Collection ........................................................................................................................................ 2-14
Add Groups or Subgroups .............................................................................................................................................................. 2-14
Add a Print Queue Server ............................................................................................................................................................... 2-14
Configuring Smart eSolutions ........................................................................................................................................................... 2-14
Registering ............................................................................................................................................................................................ 2-15
Enabling ................................................................................................................................................................................................. 2-15
3. Reference .................................................................................................................................................................................................... 3-16
RFC MIB Reference ................................................................................................................................................................................ 3-16
SNMP V3 Security Enhancements .................................................................................................................................................. 3-16
SNMP Support.exe .................................................................................................................................................................................. 3-17
Status Icons and Messages ................................................................................................................................................................ 3-17
Xerox® CentreWare® Web Installation Guide 1-1
1. Installation
CentreWare® Web (CWW) application software is installed on a network server running Microsoft
Windows® operating systems. This section explains installation prerequisites and considerations, including
the installation and application setup procedures. Where to get support before and after installation is also
provided.
System Requirements
The hardware recommendations listed below are what would be expected when installing on new
equipment in a production server environment, but may not represent the minimum hardware needed.
Hardware Requirement
Recommendations
Processor
Intel® Pentium® 4 processor at 3GHz or Intel® Core™ 2 Duo. AMD
equivalent processors are supported as well.
Memory
2 GB of RAM
Server
Separate server with SQL® installed is recommended if:
• The number of groups configured for concurrent status polling is
greater than 20, and/or
• The number of alert profiles is greater than 20, and/or
• Job data consumption is greater than 100,000/week
Note: If you install the application in the Azure Cloud on a
supported operating system, you may use Azure SQL database.
You may operate Xerox® CentreWare Web off-premise in the
Azure Cloud with Azure SQL
Available Disk Space
Minimum: 3GB
Recommended: 20GB on 7200 rpm hard drive if collecting
historical data on thousands of devices.
Examples: Below are our recommendations for hardware, operating systems, and SQL requirements.
For Installs < 5000 Devices:
• Xerox
®
CWW on Windows Server 2008R2 with off-box SQL*
– 2 CPU cores @2.9 GHz
– 4 GB RAM
– 40 GB free space (preferably on a non-system disk)
• Xerox® CWW on Windows Server 2008R2 with on-box SQL/SQL Express**
– 2 CPU cores @2.9 GHz
– 8 GB RAM
– 60 GB free space (preferably on a non-system disk)
• Xerox® CWW on Windows Server 2012R2 with off-box SQL*
Xerox® CentreWare® Web Installation Guide 1-2
– 2 CPU cores @2.9 GHz
– 12 GB RAM
– 40 GB free space (preferably on a non-system disk)
• Xerox® CWW on Windows Server 2012R2 with on-box SQL/SQL Express**
– 2 CPU cores @2.9 GHz
– 16 GB RAM
– 60 GB free space (preferably on a non-system disk)
* Use the newest version of SQL acceptable to the customer.
** On‐box SQL is only recommended for very small installations (< 200 devices)
For Installs > 5000 devices:
• Use an off-box SQL Server
• Increase memory by 50%
• Add 2 CPU cores
For Installs 10,000 devices:
• One terabyte disk space
• 16 GB RAM
• Quad Core 3.4 GHz processor
• SQL Enterprise on separate server
If running on a virtual system, all resources need to be dedicated to Xerox® CWW.
Note: If you need to install Xerox® CWW on a rack-mounted server, you need a keyboard-video-mouse
terminal interface to the server.
Software Requirements
Software Requirement
Recommendations
Operating Systems
Windows® 2008 x86 and x64 and R2x64
Windows® 10
Windows® Server® 2012 and 2012 R2
Windows® Server® 2016
Note: When installing on Windows Server® 2012, right-click the
installer and select Run as Administrator.
Note: Xerox® CWW does not support Windows® systems running
on a Novell® client, Macintosh®, or non-NTFS partitions.
Note: Xerox® CWW does not support installation on a domain
controller.
Xerox® CentreWare® Web Installation Guide 1-3
Web Server
Microsoft® Internet Information Services (IIS) 6.0 or above
Internet Protocol
Working Microsoft® TCP/IPv4 Stack
Browser
Microsoft® Internet Explorer® 10.0, 11.0
Microsoft® Edge
Access Components
Windows Data Access Components (WDAC)
Note: MDAC changed to WDAC with Windows® Vista and
Windows® Server 2008. WDAC is included as part of the
operating system and is not available separately for redistribution.
Serviceability for WDAC is subject to the life cycle of the operating
system.
Microsoft® .NET Framework
Microsoft® .NET 4.5.2
Note: The .NET Framework is not installed with CWW and needs to
be installed prior to running the installation for CWW.
Database Server
Minimum: For new installations of Xerox® CWW, a customer
provided Microsoft® SQL Server® is required. Current installations
may continue to use the Microsoft® SQL Server® Express database.
Recommended: Use SQL Server® 2008 R2/2012/2014/2016/2017
Standard/Enterprise if available in the customer’s IT environment.
Note: If using a remote SQL Server, both the remote client on
which SQL Server is installed and the Xerox® CWW Server client
require the Microsoft® Distributed Transaction Coordinator
(MSDTC) service to be enabled and configured in order to allow
remote client access. If the Windows® Firewall is running a firewall,
an exception needs to be created for the MSDTC service.
Note: When managing more than 5000 devices or using the
Xerox® Print Agent feature, we recommend that you install a
Standard/Enterprise version of SQL Server® on a separate server.
The requirements for the separate database server should match
the requirements for the Xerox® CWW server
Note: If using an Azure SQL Services installation, the following
components need to be installed and the server rebooted prior to
installing Xerox® CentreWare Web:
1. Windows Management Framework 5.1 (Windows Server 2016,
2012 R2 or 2012*) *not available for Server 2008 or Server 2008
R2.
2. Azure Powershell 6.7.0 or later can be downloaded here from
https://github.com/Azure/azure-powershell/ Both *x86 or x64
(default) should work. Installing PowerShell within the PowerShell
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