Xerox CentreWare MC
Version 1.0
User Guide
"Your Autopilot to Productive Printer Management"
Version 1.0.5
Xerox C entre Ware MC U ser Guide ❖ 1
© 2000 by Xerox Corporation. All rights reserved.
Copyright protection claime d includes all forms and
matters of copyrightable m aterial and Information now
allowed by statutory or judicial law or hereinafter granted,
including without limitation, material generated from the
software programs which are displayed on the screen such
as styles, templates, icons, screen displays, looks, etc.
Xerox®, The Docum en t C ompany®, the digitized X, and
all Xerox products mentioned in this publication are
trademarks of Xerox Corporation®. Prod uct and
trademarks of other co mpanies are also acknowledge d.
Changes are periodically made to this document.
Changes, techn ical inaccuracies, and typographic errors
will be corrected in subsequent editions. Technical
updates will be included in subsequent editions.
Published in t he United States of America
2 ❖ X ero x Cen treW are MC Us er G uide
Contents
Contents
Introduction ....................................................................... 4
Key Features and Benefits ................................................ 4
System Requirements ....................................................... 5
Before You Start Xerox CentreWare MC .......................... 6
How to use this Document .............................................. 7
Xerox CentreWare MC Software Installation ...................... 8
Microsoft Windows NT 4.0/ Windows 2000 ................... 8
Install Printer with the Microsoft Add Printer Wizard ......... 9
Introduction .................................................................... 9
Invoking the Microsoft Add Printer Wizard ...................... 9
Using Xerox CentreWare MC ........................................ 10
Managing Your Printer ..................................................... 1 1
Overview ...................................................................... 11
Managing a Specific Printer ........................................... 1 1
Multiple Subnets .............................................................. 12
Overview ...................................................................... 12
Specifying Additional Subnets ........................................ 12
Xerox CentreWare MC Troubleshooting ........................... 14
Symptoms Chart ........................................................... 1 4
Xerox C entre Ware MC U ser Guide ❖ 3
Introdu ction
Introduction
Key Feat ures and
Benefit s
Xerox CentreWare MC is the easy-to-use group device
discovery and management software for Xerox printers
and multiple-vendor devices with embe dded web servers.
Thanks to the ease of point-and-click navigation,
administrators will be able to install, connect, and
configure Xe rox network d evices immedi ately and
quickly.
Xerox CentreWare MC makes use of the Microsoft
Manageme nt Console (MMC) as the f ramework for
interface functionality.
Xerox CentreWare MC has Electronic Help available at all
times by simply pressing F1 or clicking the Help button .
Feature Benefits
Group Management of Multiple
Vendor Devices
Install Printer Launch Microsoft Add Printer Wizard to install the printer.
Instant Status While Xerox CentreWare MC is running, select a printer from the
Remote Configuration and
Management
Diagnostics Troubleshoot from your desk.
Prin t er Upgr ade s If y our pr in ter is e qui pp ed w it h Fla sh ROM, y ou c a n up gr ade ri gh t
Manage Xerox, Hewlett Packard, Lexmark and other vendor's
devices in one common framework using the embedded web
server.
Printers List to see what that printer is doing right now!
Don't go to your printer! Most configuration and monitoring
tasks can be done from your workstation.
from Xerox CentreWare MC.
4 ❖ X ero x Cen treW are MC Us er G uide
Introduction
System Requirements
The following are minimu m requirements for the
installation of Xerox CentreWare MC:
Windows NT 4
32 Megabytes of RAM (Recommended 64 MB).
1 Megabyte of hard disk space available.
Windows NT 4 Service Pack 4.
Micro soft Internet Explorer 4.0
Microsoft Management Console 1.1
Win dow s 2000
32 Megabytes of RAM (64 MB Recommended)
1 Megabyte of hard disk space available
Windows 2000 RC2 or higher
Micro soft Internet Explorer 5.0
Microsoft Management Console 1.2
Xerox C entre Ware MC U ser Guide ❖ 5
Introdu ction
Before You Start
Xerox
CentreWare MC
For new printers
Unpack and set up your printer with all consumables and
option a l equipment a c cording to the i nstructions
provided with your printer.
If the pr inter did not come with the network card
installed, install it with the instructions included with t he
card.
Turn on your printer. If your printer supports it, review
the startup page to verify proper operation.
Connect your printer to an active network with
appropriate cabling.
Ensure the printer has a valid unique IP address.
For existing prin t er s
If your printer was not previously netwo rked, add the
network card and appropriate cabling.
Ensure the printer has a valid unique IP address.
6 ❖ X ero x Cen treW are MC Us er G uide
Introduction
How to use this
Document
Yo u may print all or part of this docume nt at any time
from your Adob e Acro bat r eader by c lick ing t he File menu
and the selecting Print. You may then select a single
page, a range of pages, or the entire document for
printing.
For initial ins ta l la ti on
Read and follow these sections:
Xerox C entreWare MC Software Installation
1
Install Printer with the Microsoft Add Printer Wizard
2
For day -to-day tasks
Read and follow these sections:
Managing your Printer
1
Multiple Subnets
2
Xerox C entre Ware MC U ser Guide ❖ 7
Xerox Ce ntreW are M C S oftwa re In sta llation
Xerox CentreWare MC Software
Installation
Microsoft
Windows NT 4.0/
Windows 2000
Windows Users click the Start button then select Run.
1
A dialog box will prompt you for the Command Line.
2
Insert the Xerox Printer Management Software CD into
3
your workstation CD-ROM drive.
TYPE <drive>:\Instal\cwmc\english\disk1\setup.exe
4
[ENTER] (substitute your drive letter for <drive>).
The softwar e will begin the installati on process.
5
After a few moments, the Install Shield Wizard will load.
6
A new dialog screen with installation options will appear.
Select the desired language for installation.
T o i nstall any of th e software to a directory other than the
7
default location, click Cu stom and then the Browse
button and select the directory to which you wish to
install. Cli ck Next>.
You will be prompted to launch Xerox CentreWare MC
8
upon conc ludin g the in s tallation .
Xerox CentreWare MC is also available for download from the
Xerox website.
8 ❖ X ero x Cen treW are MC Us er G uide
http://www.xerox.com
Install Print er wi th th e M icroso ft A dd P rinter Wizar d
Install Printer with the Microsoft
Add Printer Wizard
Introduction
Invoking the
Microsoft Add Printer
Wizard
With Xerox CentreWare MC the management of your
printer(s) on the network is made simple, and all the tools
are in one place!
All you have to do is use the already available and
commonly used M icrosoft Add Printer Wizard.
Introduction
The Microsoft Add Printer Wizard, may be invoked from
the Windows provided link or conveniently from within
Xerox CentreWare MC.
There may only be one instance of the Microsoft Add Printer
Wizard running in Windows NT 4.
Xerox C entre Ware MC U ser Guide ❖ 9
Install P rinter wit h th e Mic rosof t Ad d Prin ter W izar d
Using Xerox
CentreWare MC
All the information for the Add Printer Wizard must be
entered.
Select a printer from the printer list.
1
Right-click on the printer and select from the All Tasks
2
menu, t he Install Printer menu item.
OR
Select the Acti on menu button and select from the All
1
Tasks menu, t he Install Printer menu item.
10 ❖ Xerox CentreWare MC User Guide
Managing Your Printer
Managing Your Printer
Overview
Managing a Specific
Printer
All printers or devices listed in the Printers List may be
managed making use of the embedded web ser ver. Xerox
CentreWa re MC provides the printer discovery and listing
of printers with description to ease the selection of the
printer to manage.
On the Xerox CentreWare MC main screen , after printers
1
are listed expand the "Xerox CentreWare MC" node and
select the desi red printer's IP add ress from the console
tree.
OR
On the Xerox CentreWare MC main screen , after printers
1
are listed double-click on the desired printer in the detail s
pane.
Several printers manufactured by vendors other than Xerox,
may use Java enabled embedded web servers. Several printers
manufactured by vendors other than Xerox, may launch the
embedded web server in another window.
Xerox Cent reWare MC User Guid e ❖ 11
Multiple Subnets
Multiple Subnets
Overview
Specifyi n g A dditional
Subnets
Printers are discovered on the local subnet as default
setting. You may discover printers on multiple subnets in
addition to the local subnet.
The printers foun d on each subnet will appear
sequentially until all specified subnets have been scanned.
Start Xe rox Cen tr eWare MC f ro m your workstat ion
1
With the "Xerox CentreWare MC" node selected, click on
2
the properties tool button, OR the Properties menu item
in the Action men u , OR pr ess [ALT][Enter] and then
choose the Subnet Address TAB. Discovery will take place
on the loca l s ubnet a nd all subnet s listed in the Se lected
Subnet Addresses field on the Xerox CentreWare MC
Properties dialog.
Enter the IP address and the Subnet mask of the printer
3
and click Add to calculate the subnet address. The
resulting subnet address will appear in the Selected
Subnet Addresses list box. Click OK or Apply to start
the discovery process with these new settings
12 ❖ Xerox CentreWare MC User Guide
Multiple Subnets
Timeout as it appears in the Selected Subnet Addresses
4
list box, is the timeout in seconds for the discovery on a
specific subnet address. Discovery process in a subnet will
take as many seconds as display ed under the time ou t
column. The default Timeout i s 8 seconds. To configure
timeout select on e or mor e su bnet addresses and click
Timeout.
To remove subnets from the discovery, select one or more
5
subnet addresses fr o m the Sel ected Su bnet Ad dresse s list
box and click Remove .
Subnet settings will not take effect until clicking OK or
6
Apply.
Subnet s et tings will only b e availab le on future executions of
Xerox CentreWare MC if the console settings are saved. This
may be done by clicking
clicking
when prompted to save upon closing the console.
Yes
Save
in the
Console
menu, or by
Xerox Cent reWare MC User Guid e ❖ 13
Xerox Ce ntreWa re M C T rouble shoot ing
Xerox CentreWare MC
Troubles hooting
Symptom s Chart
Symptoms Possible Causes
No printers appear in the Printers List • Workstation not connected to network
• Workstation incorrectly cabled to network
• IP protocol not enabled on workstation or network
• Workstation may be connected to a different network segment
than printers
• Subnet specified is incorrect or there are no printers on that
subnet
• Desired printer(s) are not supported. See Readme.txt for
current list of supported printers
Printers appear in the Printers List but
the desired printer does not
• Printer turned off
• IP protocol not enabled on desired printer
• Desired printer not connected to network
• Desired printer incorrectly cabled to network
• Rediscover Printers button not clicked to update Printers List
• Printer may have been connected to different netwo rk segment
than workstatio n
• Desired printer doesn't have a valid unique IP address
• Desired printer is not supported. See Readme.txt for current
list of supported printers
14 ❖ Xerox CentreWare MC User Guide
Xerox Ce ntreWare M C Troublesh ootin g
Symptoms Possible Causes
Unable to link to desired printer's
embedded web server
Delays in access to printer's web
server
Opening .msc file displays "Snap-in
Failed to Initialize" with empty console
No Console Tree on the left hand side
of the window
• Printer turned off since last discovery
• Workstation disconnected from the network since last discovery
• Desired printer disconnected from the network since last
discovery
• Internet Explorer is configured to use proxy for all addresses. If
the proxy server doesn't relay the request to the printers, you
should specify to bypass proxy server for local addresses. In the
Exceptions bo x, e n te r the begi n ni n g digi t s of t h e loc a l
addresses follo w ed by an * . For example:
• If your network environment is configured to only allow DNS
names, Internet Explorer may be configured to bypass the
proxy server.
• If you are currently running your web browser while using the
Xerox CentreWare MC, this browser may cause additional
delays in displaying a printer's embedded web page. This d elay
will continue until the browser appears responsive.
• Xerox CentreWare MC hasn't been installed on the local
workstation
• Essential files have been deleted, must re-install Xerox
CentreWare MC
• Console Tree not enabled under View menu
146.*
No Menu buttons at the top of the
console window
No MMC standard toolbar buttons • Standard Buttons Toolbar not enabled under View m e n u
No Rediscover and Stop Disc overy
Tool bar buttons
No Status bar at bot tom of window • Status Bar n ot e n a bl ed un de r View menu
• Standard Menus Toolbar not enabled under View me nu
• Snap-in Buttons Toolbar not enabled under View menu
Xerox Cent reWare MC User Guid e ❖ 15
Xerox Ce ntreWa re M C T rouble shoot ing
Symptoms Possible Causes
Install Printer menu item not available • A printer is not selected
Properties menu and toolbar button
are not available
• Xerox CentreWare MC main node in the console tree is not
selected
16 ❖ Xerox CentreWare MC User Guide
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