Xerox CentreWare Management Pack User Guide

CentreWare for Microsoft Operations Manager

User Guide

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Xerox® and all Xerox products mentioned in this publication are trademarks of Xerox Corporation®. Microsoft Windows, Microsoft Operation Manager are trademarks of Microsoft Corporation. Product and trademarks of other companies are also acknowledged.

Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions. Technical updates will be included in subsequent editions.

Published in the United States of America.

November 20, 2006

Table Of Contents

Getting Started ...........................................................................................................	1
Introduction ...............................................................................................................................................	1
Key Features and Benefits ...................................................................................................................	1
System Requirements Checklist...............................................................................................................	2
Installing CentreWare for MOM ................................................................................................................	3
Upgrading CentreWare for MOM..............................................................................................................	4
Uninstalling CentreWare for MOM............................................................................................................	4
Configuration Utility...................................................................................................	5
Configuration Utility: Common Tab...........................................................................................................	5
SNMP Community Name Settings .......................................................................................................	5
SNMP Traps .........................................................................................................................................	5
Discovery ..................................................................................................................................................	6
Discovery Settings: General Tab..........................................................................................................	6
Ping Sweep ..........................................................................................................................................	7
Easy Subnet .........................................................................................................................................	8
Device Discovery .......................................................................................................	9
Discovery Utility ........................................................................................................................................	9
MOM Administrator Console...................................................................................	11
Management Packs ................................................................................................................................	11
Administration.....................................................................................................................................	11
Management Pack Properties ................................................................................................................	12
Xerox CentreWare Event Rule ...............................................................................................................	13
Example VBScript...............................................................................................................................	13
Xerox CentreWare Monitoring - Connector Rule....................................................................................	16
Management Pack Tasks .......................................................................................................................	17
MOM Operator Console ...........................................................................................	19
Operator Console Overview ...................................................................................................................	19
Alerts View..............................................................................................................................................	20
State View...............................................................................................................................................	21
Performance View ..................................................................................................................................	22
Events View ............................................................................................................................................	23
Computers and Groups View .................................................................................................................	24
Diagram View .........................................................................................................................................	25
Troubleshooting.......................................................................................................	27
Common Messages................................................................................................................................	27
Index..........................................................................................................................	29

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Xerox CentreWare for Microsoft Operations Manager User Guide

Getting Started

Introduction

Xerox CentreWare for Microsoft Operations Manager (MOM) provides the capability to discover, identify, and add Xerox devices to the MOM database. A management pack is also included to provide Xerox device management within the MOM user interface. The CentreWare management pack enables you to see all discovered Xerox printers under one Xerox device folder. Operators and administrators can use the management pack Alerts, State, Events, Computers & Groups, and Diagram views to manage Xerox devices.

Key Features and Benefits

Xerox CentreWare for Microsoft Operations Manager (MOM) includes several standard

features which enable certain benefits to the user. Key features and benefits include: Printer Discovery - adds Xerox devices to the MOM database.

State View - changes the color of device icons to reflect the printer status. Internet Services - provides remote access to CentreWare Internet Services.

Xerox Devices Group - displays all the discovered Xerox devices in a single group for easier management.

Events & Alerts View - displays events and alerts for various conditions, such as no paper, offline, low toner, no toner, etc.

Trap Registration - provides trap registration and reception for Xerox devices.

Xerox CentreWare for Microsoft Operations Manager User Guide

System Requirements Checklist

Server installation and configuration is the foundation for using CentreWare for Microsoft Operations Manager (MOM). Please confirm that the following system requirements are in place before installing the CentreWare for MOM Management Pack:

Microsoft SQL Server Enterprise Edition with 2000 SP4 or later must be installed and running on the MOM 2005 server, or on a remote server.

Verify that the SQL database is properly installed and accessible.

Record the SQL server database server name (servername\SQL servername), and the SQL Login ID and Password. (You will need this information while installing the CentreWare for MOM Management Pack.

A Domain User account with administrative rights is recommended for configurations where the SQL database is not installed on the MOM server.

The SQL Server must be configured to support Mixed-Mode Authentication.

Microsoft Operations Manager 2005 (Service Pack 1) must be installed and running on ONE of the following server operating systems:

Microsoft Windows 2000 Server or Advanced Server with the latest service packs and updates installed.

- OR -

Microsoft Windows 2003 Server (32-bit version) with the latest service packs and updates installed.

The MOM server must have a minimum of 512 MB RAM and 30 MB of available hard disk space to support the CentreWare for MOM Management Pack installation.

Microsoft SNMP Services is installed and running on the MOM server. Select Start > Programs

>Administrative Tools > Services to confirm that the SNMP service is running. If necessary, add the SNMP service as follows: Start > Settings > Control Panel > Add/Remove Programs

>Add/Remove Windows Components > Management and Monitoring Tools > Simple Network Management Protocol (Enable).

TCP/IP Protocol is installed and running on the MOM server.

Microsoft .NET Framework 1.1 is installed and running on the MOM server.

Microsoft Internet Information Services (IIS) is installed and running on the MOM server.

Microsoft Internet Explorer® or Netscape Navigator® versions 4.0 or later is installed on the MOM server.

Getting Started

Installing CentreWare for MOM

Proper installation and configuration of Xerox CentreWare for Microsoft Operations Manager (MOM) and its supporting software components will ensure reliable operation of the program. The following software installation and configuration sequence must be followed to avoid service problems:

1)Install and configure the MOM 2005 database... (see System Requirements Checklist).

2)Install and configure the MOM 2005 Management Server... (see System Requirements Checklist).

3)Install CentreWare for MOM... (see below).

4)Import Management Pack... (see below).

5)Discover devices... (see Discovery Utility).

To install CentreWare for MOM:

1.Download the latest available version of CentreWare for MOM from the Xerox web site at http://www.xerox.com. On the Xerox home page, search for CentreWare, then select the Software - System Management and Administration category. Locate and download the CentreWare for Microsoft Operations Manager distribution file.

2.Extract or copy the distribution files onto the server that is running Microsoft Operations Manager.

3.Locate the install file (.msi) on your computer and open it. The installer will load after a few moments, and the installation wizard will begin.

4.Read and accept the End User License Agreement, then click Next.

5.Provide the SQL Database Server name. If the database is on the same server as MOM 2005, use the default name (local). If the SQL database is on a remote server, use the following format to specify the database server: servername\SQL servername. When you are done, click Next.

6.Provide the SQL login and password for the database, then click Next.

7.Click Next on the Confirm Installation screen. Wait for the installer to finish the software installation process.

8.Click Close on the Installation Complete screen.

The CentreWare for MOM Management Pack must be imported into the MOM 2005 Administrator Console after you have installed the CentreWare for MOM application. Perform the following procedure to import the management pack.

To Import the CentreWare Management Pack:

1.Open the MOM 2005 Administrator Console: Start > Programs > Microsoft Operations Manager 2005 > Administrator Console.

2.Right-click on Management Packs, then choose Import/Export Management Packs.

3.Follow the steps in the Management Pack Import/Export Wizard, for the choice select the folder where the Management Pack (report files) are located, select the Browse to “C:\Program Files\Xerox\Xerox CentreWare MOM Management Pack\”. Close the wizard when done.

4.Right-click on Management Packs, then choose Commit Configuration Change.

Use the Configuration Utility and the Discovery Utility to discover devices after CentreWare for MOM and the CentreWare Management Pack have been installed.

Xerox CentreWare for Microsoft Operations Manager User Guide

Upgrading CentreWare for MOM

The CentreWare for MOM upgrade process is basically the same as the installation process. When a new version of CentreWare for MOM is provided by Xerox, the new installer will detect a previous installation and will perform the upgrade automatically.

To upgrade CentreWare for MOM:

2.Extract or copy the distribution files onto the server that is running Microsoft Operations Manager.

3.Locate the install file (.msi) on your computer and open it. The installer will load after a few moments, and the installation wizard will begin.

4.Follow all instructions in the installation wizard, then select Finish to exit the installer.

5.Open the Administrator Console and import the CentreWare Management Pack.

If the option to remove the database is selected, a valid connection to the database must be available.

Uninstalling CentreWare for MOM

The CentreWare for MOM Management Pack can be uninstalled using the standard Windows Add/Remove Programs features (Start > Settings > Control Panel > Add/Remove Programs). All CentreWare for MOM software and database components will be removed from the computer(s) when the application is removed.

The database will not be removed unless a valid connection to the database is available during the uninstall process.

Configuration Utility

Configuration Utility: Common Tab

The Common tab within the Xerox CentreWare for Microsoft Operations Manager (MOM) Configuration utility allows you to modify the SNMP Community Names which are used for various discovery and communication tasks. When configuring CentreWare for Microsoft Operations Manager (MOM), it is important to correctly

configure all SNMP Community Names used for printer management. All GET values must be set correctly in order to ensure device

discovery, efficient status retrieval, and historical data collection. All SET values must be correctly configured in order to ensure the ability to edit printer parameters.

Remove any outdated SNMP Community Names that are not in use. This practice will improve performance and reduce network traffic.

SNMP Community Name Settings

GET - used when retrieving information from networked printers. This is normally set to "public" by default.

SET - used when setting parameters on networked printers. This is normally set to "private" by default.

Trap - used to monitor printer states. The default value is “XeroxXDM.” Most configurations will function properly with the default value. Do not change this default setting unless your trap configuration does not work due to site-specific network or other security-related standards.

SNMP Traps

SNMP Traps generate messages that indicate a change in a printer's operating state, such as an open door, a reboot, or a paper jam. Applications that do not support traps must make frequent status checks of each managed device to maintain updated status information. In large installations, the time and bandwidth required can negatively impact network performance. With trap support enabled, network traffic due to periodic status retrieval may be reduced.

To modify SNMP Community Names:

1.Launch the Configuration Utility.

2.Select the Common section.

3.Enter the new value(s) in the appropriate Community Name (GET, SET, Trap) text box.

4.Click the corresponding Set button.

5.Click the Close button.

If traps have already been registered for devices in the Operator Console and the trap community string is subsequently modified, traps must be re-registered for each device.

Xerox CentreWare for Microsoft Operations Manager User Guide

Discovery

Discovery Settings: General Tab

The General tab allows you to create a new discovery task or edit an existing task. Discovery tasks provide a convenient way to configure and run different types of customized device discovery processes. Once tasks are created, you can run them by selecting Start > Programs > Xerox > Xerox

CentreWare Management Pack for MOM > Discovery Configuration.

•To create a new discovery, select the appropriate Task Type from the dropdown list. Then click the Create New Task button

•To edit an existing discovery, select it from the list then click the Edit button.

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