Xerox CentreWare für Unicenter NSM User Guide
CentreWare™ for Unicenter NSM
User Guide
Version 1.1.6
CentreWare™ for Unicenter NSM User Guide ◈ 1
© 2007 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of
copyright material and information now allowed by statutory
or judicial law or hereinafter granted, including without
limitation, material generated from the software programs
which are displayed on the screen such as styles, templates,
icons, screen displays, looks, etc.
®
Xerox
Xerox products mentioned in this publication are trademarks of
Xerox Corporation
of Computer Associates International, Inc.
and trademarks of other companies are also acknowledged.
Changes are periodically made to this document. Changes,
technical inaccuracies, and typographic errors will be corrected
in subsequent editions. Technical updates will be included in
subsequent editions.
, The Document Company®, the digitized X, and all
®
. Unicenter NSM is a registered trademark
®
(CA). Product
Published in the United States of America
CentreWare™ for Unicenter NSM User Guide ◈ 2
Table of Contents
INTROUDUCTION
Unicenter NSM 3.1
Key Benefits and Features.............................................................................7
System Requirements ...................................................................................8
Hardware Requirements...................................................................8
Software Requirements ....................................................................8
Unicenter NSM R11
Key Benefits and Features …………………………………………………………………….. 30
System Requirements …………………………………………………………………………… 31
Hardware Requirments ………………………..……………………………………… 31
Software Requirments ………………………………………………………………… 31
Before You Start CentreWare™ for Unicenter NSM .............…………………………9
For new printers ..............................................................................9
For existing printers.........................................................................9
How to use this Document......................................................... 10
For initial installation......................................................................................................10
For day-to-day tasks......................................................................................................10
CenterWare for Unicenter NSM Software Installation............... 11
Web Installation..............................................................................................................11
Using CenterWare™ for Unicenter NSM
Unicenter NSM 3.1
Printer Discovery ............................................................................................................12
Color-Coded Device Status............................................................................................13
The Xerox Agent.............................................................................................................14
Xbusiness.exe..................................................................................................14
CentreWare™ for Unicenter NSM User Guide ◈ 3
Xupdate.exe.....................................................................................................14
TrapRegSingle.exe / TrapUnReg Single.exe...............................................14
TrapRegviaMenu.exe / TrapUnRegviaMenu.exe........................................14
Unicenter NSM R11
Printer Discovery ........................................................................................12
Color-Coded Device Status........................................................................... 13
The Xerox Agent......................................................................................... 14
Dynamic Business Process View …………………………………………………….34
TrapRegSingle.exe / TrapUnReg Single.exe......................................14
TrapRegviaMenu.exe / TrapUnRegviaMenu.exe................................ 14
Launch of CentreWare™ Internet Services .................................................... 15
Integration with Xerox CenterWare Web / Xerox Device Manager ................... 15
Configuration................................................................................. 15
Launch.......................................................................................... 15
Description of Xerox Agent popup menu....................................................... 16
Object View................................................................................... 16
View Node..................................................................................... 16
View Agent.................................................................................... 17
Integration with Enterprise Managers
Unicenter NSM 3.1
Integration with Enterprise Managers........................................................... 22
Event Management........................................................................ 22
Problem Management ....................................................................23
Integration with Advanced Help desk............................................................ 24
Unicenter NSM R11
Integration with Enterprise Managers........................................................... 35
Alert Management ……………………………………….…………………………….. 35
CentreWare™ for Unicenter NSM User Guide ◈ 4
Integration with Advanced Help desk ………………………………………………………… 36
Troubleshooting
Unicenter NSM 3.1- Troubleshooting ……………………………………………..25
Unicenter NSM R11 - Troubleshooting …………………………………………..39
Appendix – Xerox Agent Installer / Un-Installer
Unicenter NSM 3.1
Installer........................................................................................ 27
Uninstaller..................................................................................... 28
Unicenter NSM R11
Installer........................................................................................ 27
Uninstaller..................................................................................... 28
CentreWare™ for Unicenter NSM User Guide ◈ 5
CA UNICENTER NSM 3.1
CentreWare™ for Unicenter NSM User Guide ◈ 6
Introduction
Xerox CentreWare™ for Unicenter NSM* provides the added
identification of several different types of Xerox printers in the general
discovery performed by Unicenter NSM.
Once successfully installed, you will be able to see all the discovered
Xerox printers under one Unicenter NSM Business Process View. In
addition, CentreWare™ for Unicenter NSM provides full integration with
Event Management,and the choice to integrate with Problem
Management and Advanced Help Desk.
Key Benefits and Features
Feature Benefits
Printer Discovery
Color-Coded Device Status Automatically changes the color in the printer icon to
Access to the printer embedded
web server, Internet Services
Custom Business View Managing the Xerox printers on your network will be made
Full integration with the features of
Unicenter NSM
Automatic trap registration for all
supported Xerox printers
* Unicenter NSM and its options are proprietary software programs belonging to Computer
Associattes, Inc. (CA) and / or its licensors.
Provides the automatic identification of Xerox printers on
your network and presents them with recognizable icons.
reflect the printer status.
If your printer contains an embedded web server, you can
easily access it though the icon displayed in the Xerox
Agent.
easier by displaying all the discovered Xerox printers in a
single business view.
Provides full use of Event management, Problem
management and Advanced Help Desk.
CentreWare™ for Unicenter NSM will determine if the Xerox
devie supports SNMP traps and will register/deregister
devices automatically.
CentreWare™ for Unicenter NSM User Guide ◈ 7
System
Requirements
Hardware Requirements
512MB of RAM
50MB of hard disk space
Software Requirements
Following software must be installed on your PC before
installing CentreWare™ for Unicenter NSM.
o Microsoft Windows NT 4.0 Server (for x86 Processor
Architecture) with Service Pack 6a or higher required.
o Microsoft Windows 2000 Server, with any later maintenance.
o Microsoft Windows 2000 Advanced Server, with any later
maintenance.
o Microsoft Windows 2003 Server (32-bit version).
o Microsoft SQL server 6.5 or equivalent.
o Microsoft SNMP Services
o TCP/IP Protocol
o CA Unicenter TND 2.4 or NSM 3.0 with agent services and
unicenter manager.
o CA Unicenter NSM Problem Management Module If you
intend to use this feature.
o Advanced Help Desk (AHD) server if you intend to use this
feature.
o Microsoft Internet Explorer® or Netscape Navigator®
versions 4.0 or later, if you wish to access a printer
embedded web page.
CentreWare™ for Unicenter NSM User Guide ◈ 8
Before You Start
CentreWare™ for
Unicenter NSM
For new printers
Unpack and set up your printer with all consumables and
optional equipment according to the instructions provided with
your printer.
If the printer did not come with the network card installed,
install it with the instructions included with the card.
Turn on your printer. If your printer supports it, review the
startup page to verify proper operation.
Connect your printer to an active network with appropriate
cabling.
Ensure the printer has a valid unique IP address.
For existing printers
If your printer was not previously networked, add the network
card and appropriate cabling.
Ensure the printer has a valid unique IP address.
CentreWare™ for Unicenter NSM User Guide ◈ 9
How to use this
Document
This document assumes that you have a working
knowledge and familiarity with CA Unicenter NSM. Only
procedures that differ from the normally expected
operation of Unicenter NSM are described.
You may print all or part of this document at any time from
your Adobe Acrobat reader by clicking the
the selecting
range of pages, or the entire document for printing.
Print. You may then select a single page, a
File menu and
For initial installation
Read and follow these section
CenterWare for Unicenter NSM Software
Installation
For day-to-day tasks
Read and follow these sections:
Using CenterWare for Unicenter NSM
Troubleshooting
CentreWare™ for Unicenter NSM User Guide ◈ 10
CenterWare for
Unicenter NSM
Software
Installation
Web Installation
The lastest available version of CentreWare™ for Unicenter NSM is
available from the Xerox web site at
After downloading the file to a temporary folder, double click on the
•
icon to extract the files.
• Double click on the file XeroxCentreWareforUniceterx.x.x.exe..
Select your language from the first screen.
•
The software will begin the installation process. After a few moments,
•
the Install Shield Wizard will load.
www.xerox.com
CentreWare™ for Unicenter NSM User Guide ◈ 11
Using
CenterWare™
for Unicenter
NSM
Printer Discovery
Creation of Xerox
BusinessView
Unicenter NSM provides the discovery of Xerox
devices. CentreWare™ for Unicenter NSM has added
the identification of different type of Xerox printers to
a general discovery performed by Unicenter NSM.
The primary discovery identifies the Xerox devices on
the network and presents them with general Xerox
icons for 2-D and images for 3-D.
Afer successful installation of CenterWare for Unicenter
NSM, the user will see all the discovered Xerox printers
under one Business Process View. It will also display
the current status of all the discovered Xerox printers.
The name of this business process view is
Printers”
.
“Xerox
The printers will now be present in the Business
Process View as well as the IP Map.
CentreWare™ for Unicenter NSM will automatically add
Xerox printers to this view as they are attached to the
network and discovered by Unicenter NSM. At start up
the program xupdate.exe will be run.
CentreWare™ for Unicenter NSM User Guide ◈ 12
Color-Coded Device
Status
Each printer will be denoted by an icon. Each icon will
be color-coded to represent the current status of the
printer. The color-coded status is provided via the
Unicenter NSM policy. The policy also contains a
property for the polling rate. The Xerox Agent default
polling rate will be set to 10 minutes.
If the printer support traps and is registered, the
status will be updated when a device sends a trap.
The color of the icon is determined by using the
combination of the Xerox Agernt and Ping Agent. The
color will also propagate to the top of the network.
The relation between the color-code and the printer
state is presented in the following table.
Printer State Color
Down (Ping Agent)*
Black
Low Toner Yellow
No toner Red
Low Paper Yellow
No Paper Red
Door Open Red
Offline Red
Service Requested Yellow
Paper Jam Red
*Only available printer state for DC220/230
CentreWare™ for Unicenter NSM User Guide ◈ 13
The Xerox Agent
The Xerox Agent provides the interface between the
Xerox devices on the network and Unicenter NSM. It
interprets messages from the Xerox devices and
forwards them to Unicenter NSM.
The following described software modules that are a
part of the Xerox Agent solution.
Xbusiness.exe
This module has two basic functions:
1 Creates the Xerox Business Process View.
2
Checks the repository for all object device classes and
ifies the Xerox devices to their specific printer
reclass
class.
If you have deleted the Xerox Business Process View and
wish to recreate it, run the module, xbusiness.ex
be found in the Xerox folder in your NSM folder.
e. It can
XUpdate.exe
This module is running at all times to check for a
newly discovered Xerox
Business Process View.
printers and add them to the
TrapRegSingle.exe / TrapUnReg Single.exe
This module will run when the Single Printer Trap Reg or
Single Printer Trap Unreg right click menu selection is made
when a Xerox device is selected.. One device is config
unconfigured to send SNMP traps to the Xerox Agent.
ured or
TrapRegviaMenu.exe / TrapUnRegviaMenu.exe
This module will run when Auto Trap Registration or All
Printers Trap UnRegister right click menu selection is made
when a Xerox device is selected. All devices in the repository
are conf
Agent.
igured or unconfigured to send SNMP traps to the Xerox
CentreWare™ for Unicenter NSM User Guide ◈ 14
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