Xerox AltaLink C8100, AltaLink B8100 Installation Instructions

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Version 2.4

september 2024

702P09332

Xerox® AltaLink® C8100 Color

and Xerox

AltaLink® B8100 Multifunction Printer Series Software Upgrade Utility Installation Instructions

Upgrading Software for Xerox

ConnectKey® Technology

Other company trademarks are also acknowledged.

BR40655

Document Version : 2.4 (September 2024)

Contents

Xerox® AltaLink® C8100 Color Multifunction Printer and Xerox® AltaLink® B8100 Multifunction Printer Series

Upgrade Instructions Using the Software Upgrade Utility ......................................................................................................... 1

Identifying the Software Version ............................................................................................................................................................ 1

Upgrade Procedures ...................................................................................................................................................................................... 1

Requirements ................................................................................................................................................................................................... 2

Downloading the Package for Upgrade .............................................................................................................................................. 2

Installing the Software ................................................................................................................................................................................ 2

Appendix A: Printing a Configuration Report .................................................................................................................................. 15

Appendix B: Clone files .............................................................................................................................................................................. 15

Creating the Clone File (Optional) .................................................................................................................................................. 15

Reapplying the Clone File (Optional) ............................................................................................................................................. 17

Appendix C: Failed Software Upgrade ............................................................................................................................................... 20

Launch Release Missing / Corrupted / Version Mismatch .................................................................................................... 20

Software File is Invalid ......................................................................................................................................................................... 21

View Error via Embedded Web Server ........................................................................................................................................... 21

Xerox® AltaLink® C8100 Color Multifunction Printer and

Software Upgrade Utility (Recommended)

To upgrade your device, it is recommended that you use the Xerox®

Embedded Web Server

If you experience problems with the Software Upgrade Utility, you can upgrade

Xerox® AltaLink® B8100 Multifunction Printer Series Upgrade Instructions Using the Software Upgrade Utility

This document details the software upgrade instructions to support the Xerox® AltaLink® C8100 Color Multifunction Printer and Xerox

Note: To access administrative page and to perform the software upgrade procedures, you must have system administrator access privileges.

AltaLink® B8100 Multifunction Printer Series.

Identifying the Software Version

Note: If you do not know the IP address of your printer, you may print a Configuration Report and the IP address of your printer will be listed on it. Refer to

1. Access the printer Embedded Web Server (EWS) by opening a web browser and entering the URL (IP address or hostname) of the printer. If the printer is locked, a login screen appears.

Note: The default username for the administrator account is admin, and the default administrator password is the device serial number which can be found at the top of the Home page on the Embedded Web Server. The password is NOT case sensitive.

2. Scroll to the bottom of the printer Home page and select Configuration Report.

3. Select the Software Versions link.

4. Under Software Versions, note the Device Software. This is the current software version on your printer.

Appendix A: Printing a Configuration Report.

Upgrade Procedures

ConnectKey® Technology Software Upgrade Utility. This utility enables you to use the quick and easy-to-use tool interface to upgrade your device. To use the recommended automatic upgrade process, follow the instructions provided.

Software Upgrade

There is one version of the utility for all families of devices. The utility automatically validates that it is connected to the correct type of device and that the user has valid administrative credentials before the upgrade process begins. The total upgrade process can take approximately 45 minutes depending on the current software version of the device. This process is a multi-step process and the device is inoperable during this time. Ensure that the device is free from faults and paper jams before starting the upgrade process.

Note: The Software Upgrade Utility enables Software Upgrade and Raw TCP/IP Port 9100. After the upgrade has completed, the tool attempts to revert to previous settings. It is recommended that the user double check device settings to verify that they are set to the desired state.

the software manually using the Embedded Web Server for the device.

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Requirements

1. Verify the current software version installed on your device. For instructions, refer to Identifying the

Software Version.

2. To use the utility, ensure that your computer has Java 8 or later installed.

3. Ensure that the printer is configured and connected to the network.

4. Ensure that you have the IP address of the Xerox To locate the IP address, refer to Appendix A: Printing a Configuration Report..

5. Ensure that HTTP is enabled on your Xerox® AltaLink® Device. For details, refer to the HTTP on the configuration page under Connectivity>Protocols device on

Note: The zip file contains the Software Upgrade Utility instructions, Embedded Web Server Software Upgrade Instructions, ckupgrade-XXXXXXXXXXX.jar, dlm upgrade file, any associated

Web apps to install, and the software manifest file. Do not modify the structure or format of the zip file.

www.xerox.com/office/support.

AltaLink® Device and can connect to the IP address.

> HTTP or System Administrator Guide for your

Downloading the Package for Upgrade

To upgrade the device software, manually use the following instructions.

1) At your computer, go to Xerox.com to download the Upgrade Software:

2) Locate the software for the device that you are upgrading.

a) To download software to your desktop, click Accept.

b) Right-click the downloaded Xerox_AltaLink_X81XX_Software_Upgrade_121XXXXXXXXXXX.zip file,

extract all content to the desktop. A new folder is created on the desktop with the same name

then as the downloaded .zip file. Do not rename, move, or unzip any additional files within this newly created directory. The tool requires the file structure as is.

Caution: Do not run the utility from a USB Flash drive or a remote server.

Installing the Software

Note: If you wish to keep a backup of your printer configuration settings, refer to Appendix B: Clone Files.

1. If not already completed, go to the downloaded software zip file and extract all the contents to the desktop. A new folder is created on the desktop with the same name as the downloaded .zip file. Do not rename, move, or unzip any additional files within this newly created directory. The tool requires the file structure as is.

Caution: Do not run the utility from a USB Flash drive or a remote server.

2. Within the newly created directory on the desktop, navigate to the upgrade utility tool. Double-click on

ckupgrade- XXXXXXXXXXX.jar file.

the

3. Recommend selecting Use System Proxy Setting.

Note: You can Manually configure your Proxy settings. See your system administrator for your correct system proxy settings.

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4. The device now verifies your connection to Xerox

software upgrade locations.

5. Enter each device that you want to upgrade. Use one of the two available methods to define devices for upgrade (the Manual method or the Preconfigured CSV File method):

a. Manual method

• Click Add Devices.

• Enter the printer IP/Hostname.

• Enter the Username and Password.

• If the device is configured for open access, select Open Access.

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Note: The tool will not accept the default password. If the administrator password has never been changed from the default value, the password needs to be changed using the Embedded Web server prior to using the Software Upgrade Utility.

• Click Add.

b. Preconfigured CSV File method.

• On the Add Device screen, click Import .csv file. The following screen appears.

• On the Import .csv screen, click Select then browse to locate the .csv file that contains the list of

devices that you want to upgrade.

• Click Import

Note: To add devices one at a time, repeat this procedure.

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When all device details are entered, click Next. The utility displays a list of devices located, the device types, and their associated software versions. A green check indicates status.

Note: Any devices with errors show an error icon (X). To view the error status for a device, click on the row.

c. Click Accept.

d. The user should Automatically Get Files to load the latest general release. To load a SPAR version of

software, please select manual (steps are listed on Page 10).

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e. Click Automatically Get Files.

f. Your device(s) will show “Ready to upgrade to: XXX.XXX.XXX.XXXXX. Click Next.

g. The Software Upgrade Utility temporarily changes some settings to allow the upgrade.

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h. Select Install Additional Apps to maintain current Apps.

i. Select from the three options as needed:

• Install Additional Apps: Apps that can be included with this specific software release.

Apps are pre-installed on all Xerox

AltaLink® Devices.

• Remove Admin Password from Upgrade Report

so that it is not readable in the upgrade report.

• Limit Install to Protect Bandwidth: This option limits the number of devices that are

being upgraded at one time to reduce network congestion.

j. Click Start Upgrade.

Note: You can hover over each device listed and click on the row to see an updated detailed status on its progress through the process.

: This option hides the Admin Password

6. If the upgrade process initiates, at the control panel, the Software installation in progress screen appears.

Note: Once the utility begins the installation process, it cannot be interrupted or canceled.

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The estimated time that appears is the maximum time required for the software upgrade to complete. Device software upgrade time can vary depending on the software version you are upgrading from and the device configuration. The current device software version, desired software version, and the approximate remaining time appear.

When the upgrade completes, the upgrade status of all devices included appears.

Note: If the software upgrade fails, please navigate to Appendix C: Failed Software Upgrade for further instructions

7. To save an upgrade report, click Create Upgrade Report, then browse to the location where you want to save the file.

Note: If you are upgrading multiple devices, it is recommended that you create upgrade reports to assist with future upgrades

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8. When the process completes, the Verify screen appears. The green check marks indicate that the upgrade is complete. To finish, click

Exit.

9. To confirm, click Exit again.

Notes:

• You can use the upgrade report that you saved in step 6

to import any devices required to upgrade later.

• If the progress bar stops during the upgrade process, verify that the IP address of the device is still valid. If

the IP address has changed or if an error has occurred, click the X button to exit the utility, then start the upgrade process again. If the problem persists, refer to the Embedded Web Server Software Upgrade instructions.

When the software upgrade is complete, the device restarts automatically and prints a Software Upgrade Report.

If you select Manual method:

Click Next. Then Choose Upgrade Folder dialog appears. It will automatically be populated with the correct pathway of the folder where unzipped the upgrade AltaLink X81XX system sw121XXXXXXXXXXXXXX.zip file that contains the XML and DLM files.

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10. Click Ok.

Note: No files will be visible in the utility window. This will indicate that the tool is pointing to the correct directory.

The utility displays a list of devices where the green check mark indicates status.

11. If the devices show a red X, then most likely the initial file structure of the downloaded zip file was changed. The full zip file may need to be downloaded again and the instructions repeated.

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12. Click Next. The Additional Install Options window appears.

Select from the three options as needed:

a. Install Additional Apps: Apps that can be included with this specific software release. Apps are pre-

installed on all Xerox

b. Remove Admin Password from Upgrade Report

AltaLink® Devices.

: This option hides the Admin Password so that it is

not readable in the upgrade report.

c. Limit Install to Protect Bandwidth: This option limits the number of devices that are being

upgraded at one time to reduce network congestion.

13. Click Continue. All devices that the utility located and that have the appropriate upgrade files appear in the list with a green check. Any devices with errors show an error icon (X). To view the error status for a device, click on the row.

14. To start the upgrade process, click Upgrade. The upgrade files begin to upload to the devices.

Note: To obtain the device status, click the device row.

15. If your device requires additional files to start the upgrade process, please select Download Upgrade Files button.

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16. Pop up will appear displaying links that will download the additional files required to start the upgrade process. Please be sure to select each link to download file required. (example product)

17. If the upgrade process initiates, at the control panel, the Software installation in progress screen appears.

Note: Once the utility begins the installation process, it cannot be interrupted or canceled. (example product)

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When the upgrade completes, the upgrade status of all devices included appears.

Note: If the software upgrade fails, please navigate to Appendix C: Failed Software Upgrade for further instructions

18. To save an upgrade report, click Create Upgrade Report, then browse to the location where you want to save the file.

Note: If you are upgrading multiple devices, it is recommended that you create upgrade reports to assist with future upgrades.

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19. When the process completes, the Verify screen appears. The green check marks indicate that the upgrade is complete. To finish, click

Exit.

20. To confirm, click Exit again.

Notes:

• You can use the upgrade report that you saved in step 17

to import any devices required to upgrade later.

• If the progress bar stops during the upgrade process, verify that the IP address of the device is still valid. If

When the software upgrade is complete, the device restarts automatically, and a Software Upgrade Report prints with a new Configuration Report.

Congratulations! You have upgraded the software on your Xerox

AltaLink® Device for Xerox® ConnectKey®

Technology successfully!

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Appendix A: Printing a Configuration Report

To view the IP address of your printer, print a Configuration Report. Ensure that you print and keep a copy of the Configuration Report for reference until after the firmware update has been completed.

1. At the printer control panel, touch the Home button.

2. Touch Device > Information Pages.

3. Touch Configuration Report, then touch Print.

4. On the printed configuration report, check the printer IP Address.

Appendix B: Clone files

CREATING THE CLONE FILE (OPTIONAL)

1. At your computer, open a Web browser, then type the IP Address of your Xerox® AltaLink® Device using the format http://A.B.C.D.

2. From the menu at the top of the screen, click Properties. If you receive a security warning, click the option to continue. If the printer is locked, a login screen appears.

3. Type the login details for the system administrator. The Configuration Overview page appears.

4. In the left navigation pane, click Fleet Orchestrator.

5. To clone all features, click Create / Install File.

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6. Select Create a file.

7. Scroll to bottom of the page, then select Create.

Note: When the clone process completes, the following page appears.

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8. Right-click the cloning.dlm hyperlink, then select save target as. Save the .dlm file to your local hard drive.

REAPPLYING THE CLONE FILE (OPTIONAL)

1. At your computer, open a Web browser, then type the IP Address of your Xerox® AltaLink® Device using the format http://A.B.C.D.

2. From the menu at the top of the page, click Properties. If you receive a security warning, click the option to continue. If the printer is locked, a login screen appears.

3. Type the login details for the system administrator. The Configuration Overview page appears.

4. In the left navigation pane, click Fleet Orchestrator.

5. Select Install file.

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6. Select Clone file.

7. Select Choose file, then select the previously saved file from your hard drive.

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8. Select Install.

9. Click OK.

Note: The Embedded Web Server is unavailable during clone file installation. When the cloning process completes, the device restarts automatically.

To verify that the clone file installed successfully, refresh the browser.

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Appendix C: Failed Software Upgrade

Xerox® Device

Recovery Patch

Link

Xerox® AltaLink® C8130/35

LDRPC813035v2.dlm

LDRPC813035v2.zip

Xerox® AltaLink® C8145/55

LDRPC814555v2.dlm

LDRPC814555v2.zip

Xerox® AltaLink® C8170

LDRPC8170v2.dlm

LDRPC8170v2.zip

Xerox® AltaLink® B8145/55

LDRPB814555v2.dlm

LDRPB814555v2.zip

Xerox® AltaLink® B8170

LDRPB8170v2.dlm

LDRPB8170v2.zip

Xerox® Device

Recovery Patch

Link

Xerox® AltaLink® C8130/35

LDRPC813035v6.dlm

LDRPC813035v6.zip

Xerox® AltaLink® C8145/55

LDRPC814555v6.dlm

LDRPC814555v6.zip

Xerox® AltaLink® C8170

LDRPC8170v6.dlm

LDRPC8170v6.zip

Xerox® AltaLink® B8145/55

LDRPB814555v6.dlm

LDRPB814555v6.zip

Xerox® AltaLink® B8170

LDRPB8170v6.dlm

LDRPB8170v6.zip

This section details the process to follow if the software upgrade fails.

1. If Software upgrade fails, then most likely the initial file structure of the downloaded zip file was

changed or downloaded file was corrupted. The full zip file may need to be downloaded again and the instructions repeated.

2. If the Software Upgrade Utility is not working, please try the EWS manual upgrade method.

3. If neither are working please contact technical support center.

LAUNCH RELEASE MISSING / CORRUPTED / VERSION MISMATCH

If any of the following Printed Error Reports are generated, proceed to the following instructions.

• Printed Error Report that shows Launch Release Missing

• Printed Error Report that shows Launch Release Corrupted

• Printed Error Report that shows Launch Release Version Mismatch

1. Load the Launch DLM Recovery Patch (LDRP) on the device. Because the recovery patch is speed specific, use the following table to determine which patch to load:

If starting software starts with 105 or 111, then use:

2. Follow the appropriate link in the table. To download the .zip file to the desktop, click Accept.

3. Double-click the downloaded file, then unzip the contents to the desktop.

4. Load the identified patch using the Embedded Web Server.

If starting software versions starts with 113, 114, 118, 119, 120, or 121, then use:

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a. At your computer, open a Web browser, then type the IP Address of your AltaLink® Device using the

format http://A.B.C.D.

b. From the menu at the top of the page, click Properties. If you receive a security warning, click to

continue

. If the printer is locked, a login screen appears.

c. Type the login details for the system administrator. The Configuration Overview page appears.

d. From the left navigation pane, click Fleet Orchestrator.

• Click Browse, then locate the LDRPX81XXV2.dlm or LDRPX81XXV6.dlm file that was

unzipped to the desktop.

• Select the located file, then click Open.

• Click Install Software. A file submission message appears. Click OK.

Note: While the file is transferring, do not navigate from the transfer page until the file submission completes.

5. After the installation completes, restart the device.

6. Try Software Upgrade again. You do not need to load the LDRPX81XXV2.dlm patch again.

SOFTWARE FILE IS INVALID

If during the upgrade, the Embedded Web Server screen provides an error notification that states that the software file is invalid, check the following:

1. Print a Configuration Report and check the Device Software Version.

2. Ensure that the correct .zip file was downloaded from Xerox.com. Verify that the correct device and speed configuration was selected.

VIEW ERROR VIA EMBEDDED WEB SERVER

If the failed upgrade attempt was done remotely without access to the device, one can view the error using the Embedded Web Server.

1. At your computer, open a Web browser, then type the IP Address of your AltaLink

Device using the

format http://A.B.C.D.

2. From the menu at the top of the page, click Properties. If you receive a security warning, click to continue

. If the printer is locked, a login screen appears.

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3. Type the login details for the system administrator. The Fleet Orchestrator page appears.

4. Click on view. This should detail what the upgrade issue is. In the case shown below the Launch DLM Recovery Patch (LDRP) needed to be loaded first.

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