Xerox 701P35371 User Manual

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User

Guide

701P35371

WorkCentre M940 WorkCentre M950

Prepared by: Xerox Industrial Design Human Interface Graphic Design Jefferson Road Henrietta New York

©2000 by Xerox Limited. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks, etc.

Xerox ® and all Xerox products mentioned in this publication are registered trademarks of the Xerox Corporation.

Windows TM is a trademark of Microsoft Corporation. Product names and trademarks of other companies are also acknowledged.

Changes are periodically made to this document. Changes, technical inaccuracies and typographical errors will be corrected in subsequent editions.

This document was created on a PC using Adobe Framemaker software.

Publication number: 701P35 371

Table of Contents

USER GUIDE

1. BASIC INFORMATION

M940 - M950 WorkCentre Components 1-1 Connections 1-2 Control Panel 1-3 M940 - M950 WorkCentre Components 1-6 Software Components 1-7 Xerox ControlCentre 2.0 - WorkCentre Status Bar 1-9

2. COPYING

Copying 2-1 Copying 2-2 Using the Set Document Feeder (M950 only) 2-3 Copy Color 2-3 Copy Quality 2-3 Paper Setup 2-4 Lighten/Darken 2-5 Reduce/Enlarge 2-6 Select Button 2-8 Menu/Exit 2-8 Copy Quanti ty Buttons 2-8

User Guide

iii

Clear/Stop 2-8 Start 2-8

3. PRINTING

Printing 3-1 Printing Documents 3-2 Printing Cards 3-3 Printing Envelopes 3-4 Printing Single Envelope 3-4 Printing Several Envelopes 3-5 Printing Iron-On Transfers 3-6 Printing Labels 3-7 Printing Photographs 3-8 Printing Transparencies 3-9 Printing Banners 3-10

4. CUSTOMIZING YOUR WORKCENTRE

Customizing your WorkCent re 4-1 Customizing Copier Features 4-2 Selecting WorkCentre Display Window Language 4-2 Selecting Paper Default 4-3 Selecting Program Timeout 4-3 Selecting Sleep Mode Setting 4-4 Learning How to Customize Print Features on Your PC 4-4 Customizing Scan Features 4-5 Setting a Preset for Email 4-6

5. SCANNING

Scanning 5-1 Scan Using Preset 1 5-2 Sending a Scan through Email 5-3 Scanning Using ControlCentre - Pagis Inbox 5-4 Scanning Using MGI PhotoSuite 5-5 Scanning Using MS Word 5-6 Scanning Using Adobe PhotoSho p 5-7

6. FAXING

Faxing from your PC 6-1

User Guide

Faxing Using Preset 2 6-2 Faxing From ControlCentre - Pagis Inbox 6-3

7. MAINTENANCE

Maintaining Your WorkCentre 7-1 Changing an Ink Cartridge 7-2 Cleaning the Print Head 7-5 Aligning the Print Head 7-6 Changing the Print Head 7-7

8. TROUBLESHOOTING

Troubleshooting 8-1 Printing a Test Page 8-2 Paper Feeding Problems 8-3 Quality Problems 8-4 Quality Problems 8-5 Quality Problems 8-7 Copier/Printer Problems 8-8 Scanner Problems 8-11 Scanner Problems 8-12 Error Codes 8-13 Error Codes 8-14

9. General Information

General Information 9-1 Service and Support 9- 2 Ordering Supplies 9-3 Ink Cartridge/Print Head Re-Order Numbers 9-3 Safety 9-7

User Guide

M940 - M950 WORKCENTRE COMPONENTS

Chapter One

BASIC

M940 - M950 WorkCentre Components

1. CD, Getting Started guide, User Guide, and Warranty Card (in most countries)

2. WorkCentre Control Panel

3. Ink cartridges (4)

INFORMATION

Black Magenta Yellow Cyan

OCUPRINTMSeries

ORKCENTREMSeries

Y104

Ink

Cartridges

Catouche d’Encre

Tintenpatrone

Cartuccia inhiostro

Inkt Cartridge

Cartucho de tinta

Russian ink

Cartridge

Chinese ink

Cartridge

4. Print heads (2)

5. Power cord

6. USB cable

7. Output tray 8 . P a p e r t r a y

9. WorkCentre M950 (Set Document Feeder)

10. WorkCentre M940

User Guide

1.1

CONNECTIONS

Connections

Note: When power is connected the WorkCenter will automatically go through an adjustment procedure. Do not disconnect the power cord from the wall outlet, as the WorkCentre requires a small amount of power to prevent the ink in the nozzles from drying.

Note: Always keep the knob in the paper position, except when printing envelopes or card stock.

1. USB cable (included)

2. Power cord

Paper Thickness Knob

The paper thickness knob al lows you to ch oose envelope or paper printing. An envelope icon indicates the setting for envelope printing and a paper icon indicates the dial setting for paper printing.

1. Paper printing

2. Envelope/card stock printing

1.2

User Guide

Control Panel

CONTROL PANEL

1.Paper Setup: Select paper type and size

2. Lighten/Darken: Adjust lightness/darkness and color intensity

3. Display: Shows messages

4. Menu/Exit: Enter or exit the menu

5. Clear/Stop: Clear or stop

6. Color: Select between Color and B & W

7. Quality: Select from the following quality options:

• Best

• Normal

• eXpress

• Draft

User Guide

1.3

CONTROL PANEL

8. Reduce/Enlarge: Adjust the size copy desired

9. Scan Mode: Enter Scan Mode

10. Navigator Control: Move between selections

11. Error light: Lights when error occurs

12. Select button: Select options

13. Copy Quantity: Select copy quantity

14. Start: Starts scanning or copying

15. Power: Turns WorkCentre on and off, however, a residual amount of power is always on, as the WorkCentre requires a small amount of power to prevent the ink in the nozzles from drying.

1.4

User Guide

CONTROL PANEL

Paper Tray

The paper tray is inserted into the lower portion of the WorkCentre.

Output Tray

The output tray rests on top of the paper tray and slides into the WorkCentre.

Output Tr ay Ex tension

The output tray extension pulls out and flips up.

User Guide

1.5

M940 - M950 WORKCENTRE COMPONENTS

M940 - M950 WorkCentre Components Bypass Tray

The bypass tray is located on the back of the WorkCentre. To use the bypass tray, fli p it down. The bypass tray is used for loading a variety of media, including envelopes, banner paper, and transparencies.

1.6

User Guide

Rear Access Door

The rear access door is located on the b ack of the WorkCentre, underneath the bypass tray to provide access to the paper path.

SOFTWARE COMPONENTS

Software Components

ControlCentre 2.0:

• Pagis PRO 3.0 : The latest version of Pagis

customized for the M940/950 which integrates all of the functions into one easy to use interface. The primary functions include:

• TextBridge PRO 9.0: Beneficial for

any document where you combine set format, text, and graphics.

• Pagis Document Management:

Allows you to easily manage any scanned image, documet or file, and to i nc o rp o r a te it i n t o y ou r a pp l i c a t io n. In addition you can set up default destinations to automatically launch your desired application and scan directly to that application.

• Pagis Copier: Scan document and

copy in color.

Note: To set up the five default presets, see the section, "Customizing scan features" in Chapter Four.

• Smith Micro Quicklink III PC Fax: Fax

from your desk with your PC’s assistance. Smith Micro is integrated into Xerox ControlCentre, so Faxing is as simple as scanning your document and dragging it to the PC Fax icon, or using the PC Fax preset.

User Guide

1.7

SOFTWARE COMPONENTS

Note: To use your WorkCentre as a scanner, the WorkCentre TWAIN Scanner driver must be installed on your PC during print driver installation and you must have a TWAINcompliant software application (for example, ScanSoft Pagis Pro, MS Word, or MGI PhotoSuite).

• MGI PhotoSuite: Photo ed itor modifies

your scanned images to fit your specific application.

• Adobe Acrobat: Allows you to view and

print PDF files, including on-line manuals.

• Print driver: Allows printing from your PC .

• TWAIN driver: Allows you to scan directly

into your TWAIN-compliant application.

• Status Bar: Allows you to view the status

of the WorkCentre as well as the ink status without launching Pagis PRO 3.0.

1.8

User Guide

XEROX CONTROLCENTRE 2.0 - WORKCENTRE

Xerox ControlCentre 2.0 - WorkCentre Status Bar

Open the WorkCentre Status Bar by selecting Start>Programs>Xerox ControlCentre2.0>Status Bar or by clicking the Xerox ControlCentre 2.0 - Pagis Inbox.

1. Select the ink level to display the Status/Maintenance window.

2. The display window shows error messages and allows you to change copier settings.

3. Select Settings to change any of the following:

• Scan Presets: Set scan presets. For more information about how to set presets, see the section,

"Customizing scan features" in Chapter 4.

1.9

• Copy Defaults: Set copy defaults (color, black and white, quality, and original type) from your PC.

• System Defaults: Set system defaults (paper size/paper default, paper type, program timeout, sleep

mode).

4. Select Help for online help.

User Guide

XEROX CONTROLCENTRE 2.0 - WORKCENTRE

1.10

User Guide

Copying

COPYING

233

Chapter Two

COPYING

This chapter contains the following information:

• Copying

• Using the Set Document Feeder (M950 only)

• Optimizing copy appearance

User Guide

2.1

COPYING

Copying

Open the top.

Place your original face-down on the document

glass.

Close the top. Press the des ired copy options (such

as copy quantity or paper type) from the Control Panel. When you have finished making your selections, press Start to copy. To stop copying, select the Clear/Stop button. Copy options are covered in more detail in the following pages.

2.2

User Guide

USING THE SET DOCUMENT FEEDER (M950 ONLY)

Using the Set Document Feeder (M950 only)

Load your original face-down in the Set Document feeder.

Adjust the side g uide.

Press the Start button.

Note: You are limited to making one copy in the Set Document Feeder.

Copy Color

Select either B & W or Color on the left side of the control panel.

Copy Quality

Select from the following options on the left side of the control panel:

• Best - Best quality, slowest speed

• Normal - Best overall quality and

• eXpress - Designed for producing

• Draft - Draft quality and the fastest

speed

good quality business graphics up to 50 percent faster than normal mode

speed

B & W

Color

Best

Normal

eXpress

Draft

User Guide

2.3

PAPER SETUP

Note: When copying on card stock, remember to change the knob on the rig ht side of the WorkCentre from the plain paper setting to the envelope setting, which handles thicker paper stock. If you do not change the paper type setting to card stock or change the knob position, then only the first page of your job will copy and "Adjust paper know for thicker paper" will appear on the display.

Paper Setup

Paper Setup allows you to select the paper type and size.

Press the Paper Setup button.

Use the Up/Down Navigator buttons

to move between Paper Type and Paper Size.

In Paper Type, use the Right/Left

Navigator buttons to choose from the following selections:

• Plain Paper

• Coated Paper

• Photo Paper

• Transparency

• Iron-on transfer

• Card Stock

In Paper Size, use the Right/Left

Navigator buttons to choose from the following selections:

• Letter

• Legal

• A4

• A5

• B5

2.4

User Guide

LIGHTEN/DARKEN

Lighten/Darken

The Lighten/Darken button allows you to adjust lightness/darkness for black and white and color copies as well as adjust the color intensity when you make color copies.

To adjust the lightness or darkness, press the Lighten/Darken button.

Use the Up/Down Navigator buttons to move between Lighten/Darken and Color Intensity.

In Lighten/Darken, use the Right/Left

Navigator buttons to choose from the following selections:

• Lightest

• Lighter

• Normal (default)

• Darker

• Darkest

In Color Intensity, use the Right/Left Navigator

buttons to choose from the following selections:

• Least Color

• Less Color

• Normal (default)

• More Color

• Most Color

User Guide

2.5

REDUCE/ENLARGE

Note: The Left/Right Navigator buttons will reduce or enlarge by 1% when using the Reduce/ Enlarge feature (Variable, Poster, Repeat Image, Mirror, or Custom).

Reduce/Enlarge

The Reduce/Enlarge button allows you to change the copy image size.

To change the size, press the Reduce/Enlarge

button.

Note: AutoFit, Poster, and Repeat Image are not available when using the Set Document Feeder (WorkCentre M950).

Use the Up/Down Navigator

buttons to scroll through the options. When the option you wa nt displays, press Select.

Use the Right/Left Navigator

buttons to choose from the selections listed on page 2.8.

2.6

User Guide

Reduce/Enlarge

REDUCE/ENLARGE

If Default Paper Type is Letter

Variable (100%, default)

Full Image (91%) Full Image (91%) If your image extends to the edge of the page, this

AutoFit (Letter) AutoFit (A4) Prescans and automatically sizes the image to the

Poster (400%) Poster (400%) Prescans the image, then divides and prints image

Repeat Image (100%) Repeat Image (100%) Fits many smaller identical images on the same

Mirror (100%) Mirror (100%) Reverses image. Custom (50%) Custom (122%) Changes page size to most commonly used

Legal to Letter (78%) A4 to A5 (70%) Reduces page size. Legal size paper can only be

Legal to A4 (82%) B5 to A5 (81%) Reduces page size. Legal size paper can only be

If Default Paper Type is A4

Variable (100%, default)

Description of Preset Function

Changes the size in 1% increments when you press the Left/Right Navigator buttons.

adds a margin and reduces it to fit on the page.

page.

in sections to create a poster.

page.

setting.

copied using the Set Document Feeder on the WorkCentre M950.

A4 to Letter (95%) A4 to B5 (86%) Reduces page size.

5.5 x 8.5 to 8.5 x 11 (129%)

Double Size (200%) Double Size (200%) Enlarges to twice the original size.

B5 to A4 (115%) Enlarges page size.

User Guide

2.7

SELECT BUTTON

Select Button

The Select button allows you to choose options when they appear in the display window.

Menu/Exit

The Menu/Exit button allows you to brows e through menu items. You must use the Select button to add menu items.

Copy Quantity Buttons

The Copy Quantity button allows you to select the number of copies. You can m ake up to 50 copies.

Clear/Stop

The Clear/Stop butto n returns copy and scan settings to their default or stops a job in progress.

Start

Depending on whether you are in Scan Mode or

Copy Mode, the Start button starts scanning or copying.

2.8

User Guide

Printing

PRINTING

333

Chapter Three

PRINTING

This chapter contains the following information:

• Printing documents from your PC

• Printing cards

• Printing envelopes

• Printing iron-on transfer

• Printing labels

• Printing photographs

• Printing transparencies

• Printing banners

User Guide

3.1

PRINTING DOCUMENTS

Printing Documents

Open the document you want to print and select

File > Print

Select Properties, then select from the options

listed on the Paper/Output tab:

• Copies: Type how many copies you want.

• Orientation: Choose Portrait or Landscape.

• Print Order: Check Collate or Reverse print

order.

• Print Document As:

- Brilliant Color - Photos, g raphics, and t ext

- Greyscale - Black and white

• Paper size: Choose the size of the paper

you want to print on.

• Paper source: Choose either Tray 1 or the

Bypass tray (a flip tray located on the back of the machine)

• Paper type: Choose the type of paper you

want to print on.

• Print quality:

- Best - Best overall quality

- Normal - Best overall print quality

- eXpress - This special feature is designed

for printing good quality business graphics, 50% faster than Normal mode.

- Draft - Draft quality, fastest speed

• Saved settings: Choose from pre-set

options.

Click OK to print.

3.2

User Guide

Printing Cards

PRINTING CARDS

You can use the WorkCentre to print index cards, postcards, and birthday cards. Choose any card size in the Paper Size Selection menu or use the Custom selection to print on other card sizes not found in the selection menu.

Remove any other media in the Paper Tray and place up to 30 cards in the right side of the tray. The maxiumum paper thickness is 0.3mm.

Adjust the guides snugly against the cards.

On the right side of the machine, turn the Paper Thickness Knob to envelope. (The envelope setting allows you to print thicker paper stock).

After you open your document and select File:

Print, click on the Properties button, then the Paper/Output tab, then select the desired size in the Paper Size list box.

Note: The minimum card size you can print is 3 inches x 5 inches or 76.2mm x 127mm.

Click OK to print.

Turn Paper Thickness Knob back to the paper setting.

User Guide

3.3

PRINTING ENVELOPES

Printing Envelopes

There are two methods you can use for printing envelopes:

• For printing a singl e envelope us e the Bypass Tray on the back of the machine.

• For printing several envelopes use the Paper Tray (instructions on next page).

Printing Single Envelope

On the right side of the machine, turn the Paper

Thickness Knob to envelope.

Open your document and select File > Print, click

on the Properties button, then Paper/Output tab, then select the envelope size in the Paper Size list box.

3.4

Note: If the printing on your envelope is not correct, reverse the orientation of the envelope and print again. After printing, change the Paper Thickness Knob back to the paper position.

User Guide

In the Paper Source list box, choose Bypass Tra y.

Open the Bypass Tr ay on the back of the machine.

Insert the envelope with the addressable side

facing up and the flap pointin g toward the left side. If inserted correctly the envelope feeds into the machine, then pauses until you click OK to print.

PRINTING SEVERAL ENVELOPES

Printing Several Envelopes

Remove any other medi a from the Paper Tray.

Insert the envelopes addressable side down with the flap of the envelope pointing toward the left side.

Adjust the guides snugly against the envelopes.

On the right side of the machine position the Paper Thickness Kn ob to envelope.

Open your document and select File > Print, click on the Properties button, then the Paper/Output tab, then select the envelope size in the Paper Size list box.

Click OK to print.

Note: If the printing on your envelope is not correct, reverse the orientation of the envelope and print again. After printing, change the Paper Thickness Knob back to the paper position.

User Guide

3.5

PRINTING IRON-ON TRANSFERS

Printing Iron-On Transfers

You can use the iron-on transfer fea ture to put an image onto shirts or other cloth material. All you need is iron-on transfer paper, which yo u can buy at most computer or office supply stores.

Load the iron-on transfer paper, printable side

down, in the Paper Tray.

Adjust the guides snugly against the iron-on

transfer paper.

Open the document you want to transfer to the

iron-on, then select File > Print.

Note: A mirror image will be printed on the iron-on transfer paper.

Click on the Properties button, then the Paper/

Output tab, then select Iron-on transfer in the Paper Type list box.

Click OK to print. Refer to the instructions

included with the iron-on transfer paper to determine the correct side to print on.

3.6

User Guide

PRINTING LABELS

Printing Labels

You can use your WorkCentre to print sheets of labels. Use only US letter or A4-sized labels. For best results use labels that are specifically designed for ink jet machines.

Fan the edges of the label sheets to separate them.

Remove any other paper in the Paper Tray and load up to 30 sheets of labels face down.

Tip: First print the image on plain paper and place on top of a label sheet. Ho ld up to the light then check that the print is properly aligned on the labels. If not, make the required adjustments in your application.

Adjust the paper guides snugly against the stack.

After you open your document and select File>

Print, click on the Properties button, then the Paper/Output tab, then select Plain paper in the Paper Type list box.

Click OK to print.

User Guide

3.7

PRINTING PHOTOGRAPHS

Note: If printing multiple pages, carefully remove each sheet promptly and allow it to dry before handling.

Printing Photographs

For best results use Photo Gloss paper.

Remove any other media and place the paper in

the Paper Tray with the glossy side down.

After you open your document and select File:

Print, click on the Properties button, then the Paper/Output tab, and select Photo Quality Glossy Paper in the Paper Type list box.

Brilliant Color automatically changes the print quality to Best to optimize your image.

Click OK to print.

3.8

User Guide

PRINTING TRANSPARENCIES

Printing Transparencies

For best results use a Xero x ink jet transparency or a transparency specifically designed for ink jet machines.

Remove any other media and place up to 30 transparencies in the Paper Tray with the rough side down. If your transparency has an adhesive strip you can peel it off after printing. You can print with the adhesive strip facing either way.

Adjust the guides snugly against the transparencies.

After you open your document and select File: Print, click on the Properties button, then cl ick on the Paper/Output tab, and select Ink jet transparency in the Paper type list box.

In the Print Quality list box select eXpress or Best. The eXpress mode will give you good quality and print faster. Best will print slower, but will give you the highest quality.

Note: Use transparencies designed for in k jet machines. Using transparencies designed for laser machines will cause the ink to smear.

Note: Ensure you place transparencies rough-side down in the tray. Also, remember that transparencies take longer to dry th an plain paper. Allow for longer drying time before handling . If printing multiple pages, remove each sheet promptly and allow it to dry before handling.

Click OK to print.

User Guide

3.9

PRINTING BANNERS

Printing Banners

For printing banners, we recommend you use 20 lb. or 75 gsm paper. You can feed up to five sheet s of banner paper through the bypass tray.

After you open your document and select File:

Print, click on the Properties button, then the Paper/Output tab, then select Banner in the Paper size list box. In the paper source list box

select Bypass Tray.

Tear off the number of sheets you will need to

print your banner (5 maximum).

Tear off the perforated edges and fan the stack to

separate the edges.

Open the bypass tray, which is located on the back

of the machine, to the flat position.

Place the unattached edge into the bypass tray slot

on the back of the machine. Push the paper down until resistance is met. If inserted correctly, the banner feeds into the machine, then pauses until you click OK.

Sheets will continue to feed until printing is

complete.

3.10

User Guide

CUSTOMIZING YOUR WORKCENTRE

Customizing your WorkCentre

433

Chapter Four

CUSTOMIZING YOUR WORKCENTRE

This chapter contains the following information:

• Customizing copier features

• Selecting WorkCentre display window language

• Selecting paper default

• Selecting program timeout

• Selecting sleep mode

• Customizing print fe atures on your PC

• Customizing scan features

• Setting a preset for email

User Guide

4.1

CUSTOMIZING COPIER FEATURES

Tip: You can also customize some copier features from the ControlCentre on your PC, by selecting Start>Programs>Xerox ControlCentre>Status Bar and clicking the Settings>System Defaults button.

Customizing Copier Features

You can customize and save the following co pier features:

Selecting WorkCentre Display Window Language

Press the Menu/Exit button.

Press the down Navigator button

until op tion "9. Language" displays.

Press the right Navigator button until

the required language displays.

Press the Select button. The display window

reads, "Updating display language."

4.2

User Guide

SELECTING PAPER DEFAULT

Selecting Paper Default

Press the Menu/Exit button.

Press the down Navigator button until option "7. Paper Default" displays.

Press the right Navigator button until the required paper size displays.

Press the Select button.

Selecting Program Timeout

You can select the amount of time the WorkCent re delays before returing to defa ults.

Press the Menu/Exit button.

Press the down Navigator button until option "5. Program Timeout" displays.

Press the right Navigator button until the program timeout you want to set

displays.

Press the Select button.

User Guide

4.3

SELECTING SLEEP MODE SETTING

Selecting Sleep Mode Setting

You can select the amount of time the WorkCentre delays before going into sleep mode.

Press the Menu/Exit button.

Press the down Navigator button

until option "6. Sleep Mode" displays.

Press the right Navigator button until

the desired time displays.

Press the Select button.

Learning How to Customize Print Features on Your PC

Select Start>Settings>Printers.

Right-click on the Xerox WorkCentre M940 -

M950 icon. Left-click on Properties.

Select the Paper/Output tab. Select the Help

button to find a table of contents listing topics.

4.4

User Guide

CUSTOMIZING SCAN FEATURES

Customizing Scan Features

Your WorkCentre is set up with five presets. A preset is a previously saved setting that allows you to save frequently used se ttings . (Fo r example, i f you make frequent scans of color pictures, you might set up one of the presets to scan to your favorite photo application).

Two of the presets, scan and fax, are factory default settings. When you select preset 1, your image scans and the ControlCentre - Pagis Inbox application opens automatically on your PC. When you select preset 2, your image scans and the QuickLink III PC Fax application opens with your scan file attached and ready to fax.

Note: How to scan using a preset is covered in chapter 5 of this guide, "Scanning." How to fax using a preset is covered in chapter 6 of this guide, "Faxing."

User Guide

4.5

SETTING A PRESET FOR EMAIL

Note: You can set presets for other applications using the same steps as email by changing the application you will scan to.

Setting a Preset for Email

On your PC, select Start>Programs>Xerox

ControlCentre>Status Bar. The Xerox ControlCentre - WorkCentre Status Bar window displays.

Select the Settings button. Select Scan Presets.

Under "Step 1," select Preset 3 from the list box.

Note: If you select"Automatically start scanning," and a preset, the scanner au tomatically scans and opens the desired application.

Under " Step 2," Page Type, select the page type you will be scanning.

Under "Step 2," Scan to, select the email

application you use from the list box. Select OK.

4.6

User Guide

Scanning

SCANNING

533

Chapter Five

SCANNING

This chapter contains the following information:

• Scanning using presets

• Sending a scan through email

• Scanning using ControlC entre - Pagis In box

• Scanning using MGI PhotoSuite

• Scanning using MS Word

• Scanning using PhotoShop .

Note: To use your WorkCentre as a scanner, the WorkCentre TWAIN Scanner driver must be installed on your PC during print driver installation and you must have a TWAIN-compliant application (for example, ScanSoft Pagis Pro, ScanSoft TextBridge, Adobe Phot os ho p or MG I Pho t oS uit e ).

User Guide

5.1

SCAN USING PRESET 1

Note: How to set presets is covered in chapter 4 of this guide, "Customizing your WorkCentre."

Scan Using Preset 1

Your WorkCentre is set up with five presets. A preset is a programmed setup that allows you to scan using preferred settings. (For example, if you make frequent scans of color pictures, you might set up one of the presets to scan to your favorite photo application).

Scanning using preset 1:

Place your original face-down on the document

glass.

Note: For more information about using the ControlCentre - Pagis Inbox, in the WorkCentre Pagis Inbox, select Help>Pagis User’s Guide.

On the control panel, press the Scan Mode

button. The display reads, "Scan using: Preset 1."

Press the Select button. A check mark

appears next to preset 1 to show that it is selected.

Press Start . The Scan Status window

displays and the original scans. Pagis Scan Tool Scanner opns on your PC. You can select Properties to change color and resolution, brightness, and page size. The scan appears in the Pagis Scan Tool - Scanner window.

If you want to scan more pages, click More

Pages. When finished, click Save.

5.2

User Guide

SENDING A SCAN THROUGH EMAIL

Sending a Scan through Email

In the ControlCentre - Pagis Inbox, click and hold the left mouse button down on the image you w ant to send.

Drag the image to the email application and release the left mouse button. The Choose Profile window displays. Click OK. The email Pagis XIF File window displays.

Select the format to send the file in. The three options are:

• No Conversion: Sends image in a

proprietary Pagis format. If your recipient does not have Pagis, the file will not open.

• JPEG: Sends most commonly readable

image type.

• Send with Viewer (as self-extracting EXE file): Sends an application viewer with the file that allows the file to be opened.

Select OK. The image converts to the type selected. The email application opens and automatically attaches your image to a mailnote.

Note: This information can be automated by setting a preset. See chapter 4 of this guide, "Customizing your WorkCentre."

Enter email address information, write your message and send your email.

You can also open the image you have scanned and select File>Print, then select QuickLink III PC Fax as the print destination to send your fax.

Note: If you have any questions regarding the email application, see the documentation provided by your Internet Service Provider.

Note: You can scan to any applicati on by dragging and dropping your scanned image .

User Guide

5.3

SCANNING USING CONTROLCENTRE - PAGIS INBOX

Scanning Using ControlCentre - Pagis Inbox

Place your original face-down on the document

glass.

Select Xerox Contr olC en tr e - Pagis Inbox icon

from your PC window.

In the Xerox ControlCentre - Pagis Inbox, select

the Scan icon. The Pagis Scan Tool - Scanner window displays.

Select the Page Type. You can select Properties

to change color and resolution, brightness, and page size. Select the application to Scan To .

Note: Remember that Prescan only scans a preview of a document. To actually scan a document, s elect the Scan button.

5.4

User Guide

Select Prescan to preview a document

(optional).

Select Scan to scan the document. If the scanner

does not scan, see the Troublesho oting chap ter of this guide.

If you want to scan more pages, click More

Pages. When finished, click Save.

SCANNING USING MGI PHOTOSUITE

Scanning Using MGI PhotoSuite

This feature allows you to incorporate a scanned image directly into a document. These instructions apply to MGI Ph otoS ui te . If y ou ar e using a dif ferent application,consult the documentation provided with the application.

Select Start>Programs>MGI PhotoSuite.

When the application opens, select Work on Your Own.

Select File>Get Photos From>Camera/ Scanner.

In the Xerox WorkCentre M940-M950 Scanner window, in the Basic tab, in the "Scan as" list box, select True Color (24-bit), Greyscale (8- bit), or Black and White (1-bit).

In the "Resolution" list box, select a resolution. The lowest resolution is 100 dpi and the highest is 1200 dpi. The default resolution is 300 dpi.

Note: The scanning application must be TWAIN-compliant.

Note: The higher the resolution, the larger the file size.

In the "Scan size" list box, select the size of your original.

Select the Image Quality tab to adjust Lighten/ Darken or Contrast.

Select Prescan to preview the image (optional). Select Scan. The image scans and displays in your application.

Note: The Saved settings list box is optional and allows you to save settings you use frequently.

User Guide

5.5

SCANNING USING MS WORD

Scanning Using MS Word

Note: The scanning application must be TWAIN-compliant.

Note: The higher the resolution, the larger the file size.

This feature allows you to incorporate a scanned image directly into a Word document.

Select Start>Programs>Microsoft Word.

Open the document or select File>New to create a

new document.

Select Insert>Picture>From Scanner.

Select the Xerox WorkCentre M940-M950

scanner.

In the Xerox WorkCentre M940-M950 Scanner

window, in the Basic tab, in the "Scan as" list box, select True Color (24-bit), Greyscale (8- bit), or Black and White (1-bit) .

In the "Resolution" list box, select a resolution.

The lowest resolution is 100 dpi and the highest is 1200 dpi. The default resolution is 300 dpi.

Note: The Saved settings list box is optional and allows you to save settings you use frequently.

5.6

User Guide

In the "Scan size" list box, select the size of your

original.

Select the Image Quali ty tab to adjust Lighten/

Darken or Contrast.

Select Prescan to preview the image (optional).

Select Scan. The image scans and displays in your application.

SCANNING USING ADOBE PHOTOSHOP

Scanning Using Adobe PhotoShop

This feature allows you to incorporate a scanned image directly into a PhotoShop document.

Select Start>Programs>Adobe PhotoShop.

Open a document or select File>New to create a new document.

Select File>Import>TWAIN_32.

Select the Xerox WorkCentre M940-M950 scanner.

In the Xerox WorkCentre M940-M950 Scanner window, in the Basic tab, in the "Scan as" list box, select True Color (24-bit), Greyscale (8- bit), or Black and White (1-bit).

In the "Resolution" list box, select a resolution. The lowest resolution is 100 dpi and the highest is 1200 dpi. The default resolution is 300 dpi.

Note: The scanning application must be TWAIN-compliant.

Note: The higher the resolution, the larger the file size.

In the "Scan size" list box, select the size of your original.

Select the Image Quality tab to adjust Lighten/ Darken or Contrast.

Select Prescan to preview the image (optional). Select Scan. The image scans and displays in your application.

Note: The Saved settings list box is optional and allows you to save settings you use frequently.

User Guide

5.7

SCANNING USING ADOBE PHOTOSHOP

5.8

User Guide

Faxing from your PC

FAXING FROM YOUR PC

633

Chapter Six

FAXING

This chapter contains the following information:

• Faxing using preset 2

• Faxing using ControlCentre - Pagis Inbox .

User Guide

6.1

FAXING USING PRESET 2

Note: How to set presets is covered in chapter 4 of this guide, "Customizing your WorkCentr e ."

Faxing Using Preset 2

Your WorkCentre is set up with fax as a factory default setting for sending Faxes from your PC modem using the WorkCentre - QuickLi nk III PC Fax. This fax software uses the modem on your PC to send faxes.

You can scan a document for faxing using preset

Place your original face-down on the document

glass or in the Set Document Feeder (M950 only).

On the control panel, press the Scan Mode

button.

Press the right Navigator button until the display reads, "Scan using: Preset 2."

6.2

User Guide

Press the Select button. A check mark

appears next to preset 2 to show that it is selected.

Press Start and follow the instructions on

the PC screen. The original scans and the WorkCentre - QuickLink III PC Fax application opens on your PC with your scanned original attached.

FAXING FROM CONTROLCENTRE - PAGIS INBOX

Select View Fax to view your fax (optional).

Select Send Fax to fill out information regarding your fax.

Select Send Fax or select the Help>Contents button to find more information about using WorkCentre - QuickFax III.

Faxing From ControlCentre - Pagis Inbox

Note: For more information about using WorkCentre - QuickLink III PC Fax select Help>Contents in the application.

Place your original face-down on the document glass.

Select the Xerox ControlCentre - Pagis I nbox icon from your PC window.

In the WorkCentre - Pagis wi ndow, select the Fax button on the left side. The P agis Scan Tool - Fax displays.

Select the Quality and choose desired setting. You can select Properties to change color and resolution, brightness, and page size.

Select Prescan to preview a document before you fax it. The original scans and the WorkCentre

- QuickLink III PC Fax PC Fax appl ication open s

on your PC.

Select View Fax to view your fax.

Note: For more information about u sing WorkCentre - QuickLink III PC Fax select Help>Contents in the application.

User Guide

6.3

FAXING FROM CONTROLCENTRE - PAGIS INBOX

Select Send Fax to fill out information regarding

your fax.

Select Fax to send your fax or use the

Help>Contents button to find more information about using WorkCentre - QuickFax III.

6.4

User Guide

MAINTAINING YOUR WORKCENTRE

Maintaining Your WorkCentre

Chapter Seven

MAINTENANCE

This chapter contains the following information:

• Changing an ink cartridge

• Cleaning the print head

• Aligning the print head

• Changing the print head

User Guide

7.1

CHANGING AN INK CARTRIDGE

Note: Only replace ink cartridges when they are "Out of ink," not when the ink is low.

Changing an Ink Cartridge

Follow this procedure to replace an ink cartridge when the WorkCentre displays t he message, "Out of ink."

Pull the two side latches forward and raise the WorkCentre cover. The ink tanks will move to the center.

7.2

User Guide

Remove the indicated color empty ink cartridge

from the print head by pushing the tab forward and easing the cartridge out.

CHANGING AN INK CARTRIDGE

Remove the new ink cartridge from its package. Slowly peel off the foil seal from the cartridge in the direction of the arrow.

Caution: Do not touch the uncovered opening in the ink cartridge, as ink will get on your hands.

User Guide

7.3

CHANGING AN INK CARTRIDGE

Caution: Do not force the ink cartridge into the print head.

Insert the green base of the ink cartridge, heel first, into the correct location on the color print

head. The ink cartridges and corresponding locations are color-coded and numbered.

7.4

User Guide

Push the ink cartridge down until it clicks into

place.

To close the WorkCentre cover, lift up to release

the support arms and push down until completely closed. Your WorkCentre will automatically begin cleaning the print heads.

The control panel on the WorkCentre will now

lead you through a series of instructions for alignment.

CLEANING THE PRINT HEAD

Cleaning the Print Head

The clean function is used to restore the print head when the nozzles become dirty or clogged with dried ink.

Press the Menu/Exit button.

Press the down Navigator button until "Maintenance" displays. Press the Select button.

Press the right Navigator button until the type of cleaning you want to do displays. There are four types of print head cleaning available. Select one:

• Clean Print Head 1: Use for basic print head cleaning.

• Clean Print Head 2: Use if the printer has been unplugged from the power outlet for a week or less.

• Clean Print Head 3: Use if the printer has been unplugged from t he power outle t for u p to a month.

• Clean Print Head 4: Use if the printer has been unplugged from the power outlet for a month or more.

Press the Select button to begin cleaning.

Note: The higher the number, the more ink is used for cleaning.

User Guide

7.5

ALIGNING THE PRINT HEAD

Aligning the Print Head

Press the Menu/Exit button.

Press the down Navigator button until Maintenance displays. Press the Select button.

Press the right Navigator button until "Align PrintHead" displays.

Press the Select button to print an alignment page.

Look over this page and find the areas that are

best aligned.

Using the Navigator buttons, select the

corresponding numbers on your control panel.

Press the Select button to store your choice. The

display window will read, "Ready to Copy" when it finishes aligning.

7.6

User Guide

CHANGING THE PRINT HEAD

Changing the Print Head

Remove the new print head from the plastic case.

Lift the Print head latch up to unlock the print carriage.

Caution: Setting the print head on a hard surface may cause damage to the inkjets.

User Guide

7.7

CHANGING THE PRINT HEAD

Insert the print head into the print carriage.

Lower the print head latch until it clicks, to lock

print heads into place.

7.8

User Guide

Troubleshooting

TROUBLESHOOTING

Chapter Eight

TROUBLESHOOTING

This chapter contains the following information:

• Printing a test page

• Paper feeding problems

• Quality problems

• Copier/Printer problems

• Scanner problems

•Error Problems

User Guide

8.1

PRINTING A TEST PAGE

Printing a Test Page

Press the Menu/Exit button in the window display.

Press the down Navigator button until

Maintenance displays. Press the Select button.

Press the right Navigator button until "P rint Test Page" displ ays.

Press the Select button to print a test page.

8.2

User Guide

PAPER FEEDING PROBLEMS

Paper Feeding Problems

Symptom

Paper sticks together

More than one sheet of paper being fed

Paper skews or buckles

DiagnosDia

• Ensure there is not too much paper in the tray. Depending on the thickness of your paper, the paper tray can hold up to 150 sheets.

• Ensure you are using the correct type of paper. Remove paper from the feeder and flex or fan the paper.

• Humid conditions may cause some paper to stick together.

• There may be different types of paper in the tray. Load paper of only one type, size, and weight at a time.

• Ensure that the paper in the tray is not overloaded. Depending on the thickness of your paper, the feeder can hold up to 150 sheets of paper.

• Try another type of pap er. Ensure the paper is not bowed in the tray.

• Ensure the paper guides are adjusted snugly against the paper.

• If you are printing envelopes, ensure the paper thickness knob is set to the envelope setting.

Diagnosis and/or Solution

gnosis and ors and/

8.3

Transparencies stick together in the paper exit

Envelopes skew or fail to feed correctly

User Guide

• Use only transparencies specially designed for an ink jet printer .

• Remove each transparency as it leaves the printer.

• Ensure transparency is loaded rough-side down.

• Ensure that the paper guide is against the left side of the envelopes.

• Ensure envelopes are correctly oriented.

Quality Problems

QUALITY PROBLEMS

Symptom

Printed do cument is blank

Note: Do not disconnect the power cord from the wall outlet, as the WorkCentre req uires a small amount of power to prevent the ink in the nozzles from drying.

DiagnosDia

• Verify that you have an original on the document glass.

• Print a test print from the Control Panel:

• If the test print is blank, try cleaning the print head:

• Remove the print heads and clean with a damp cloth. Use a clean cloth, dampened only with water, to gently clean the nozzles (the copper-colored area on the bottom of the print head). When cleaning the color print heads, wipe the nozzles in only one direction so that the colors do not mix.

Diagnosis and/or Solution

• Press Menu/Exit in the display window.

• Press the down Navigator button until Maintenance displays. Press t he right Navigator button until Print Test Page displays.

• Press the Select button. If the test print is good, check the printer cable or the PC.

• Press Menu/Exit on the Control Panel.

• Press the down Navigator button until Maintenance

displays.

• Press the right Navigator button until Clean Print Head 1 displays. Press the Select button.

• Press Menu/Exit on the Control Panel.

gnosis and ors and/

• Press the down Navigator button until Maintenance displays.

• Press the right Navigator button until Align Print Head displays.

• Press the Select button.

User Guide

8.4

Quality Problems

QUALITY PROBLEMS

Symptom

Light or blurred characters

DiagnosDia

• You may be using Draft quality. Try selecting a better print

mode using the Quality button (Normal, eXpress, Best).

• Make sure you are using good qual ity ink je t paper. T ry another type of paper. Glossy paper provides better quality.

• If you are printing on phot o, transpar ency, or iron-on pap er , you may be printing on the wrong side of the paper.

• The print head may need cleaning. If the test print is blank, try cleaning the print head:

• If not printing on envelopes or card stock, ensure the paper thickness knob on the side of the machine is in the paper position.

Diagnosis and/or Solution

• Press Menu/Exit on the Control Panel.

• Press the down Navigator button until Maintenance

displays.

• Press the right Navigator button until Clean Print Head 1 displays. Press the Select button.

gnosis and ors and/

8.5

User Guide

Quality Problems

QUALITY PROBLEMS

Symptom

Printed image is too small or off the edge of the media

Smudged or dark characters • Try another type of paper. Ensure the paper is flat and

Vertical straight lines are broken or jagged in tables, borders, and graphs

DiagnosDia

• Select Full Image from Reduce/Enlarge button.

• Change the document margins in the application that you are using.

• Ensure you have selected the correct Paper Size from the Paper Setup button.

unwrinkled.

• Ensure the paper thickness knob on the right side of the WorkCentre is in the envelope position.

• Let ink dry before handling the paper.

• The print heads may be mis-aligned.

Diagnosis and/or Solution

• Press Menu/Exit on the Control Panel.

• Press the down Navigator button until Maintenance

displays.

• Press the right Navigator button unti l Align Print Head

displays.

gnosis and ors and/

8.6

Printed color is significantly different from screen colors

Black and white is printing instead of color printing

User Guide

• Press the Select button.

• The print head may need cleaning. Clean the print head using the Clean function found on the Control Panel under Main Menu>Maintenance>Clean Print Head 1. For more information see the section "Cleaning the Print Head," found in the Maintenance chapter of this guide.

• The copy settings may be incorrect. Check that it is not set to Color is not set on the control panel.

Quality Problems

QUALITY PROBLEMS

Symptom

Color print quality is poor • T ry usin g a different kind of paper . Glossy paper provides bett er

Color images are fuzzy, white streaks

DiagnosDia

quality.

• Make sure that the Paper Type setting is correct for the type of

paper loaded.

• Change the Print Quality setting.

• The print heads may be mis-aligned.

• The print head may need cleaning.

Diagnosis and/or Solution

• Press Menu/Exit on the Control Panel.

• Press the down Navigator button until Maintenance

displays.

• Press the right Navigator button until Align Print Head displays. Press the Select button.

• Press Menu/Exit on the Control Panel.

• Press the down Navigator button until Maintenance

displays.

• Press the right Navigator button until Clean Print Head 1 displays. Press the Select button.

gnosis and ors and/

• The ink cartridge may be running out of ink. Replace the ink cartridge, following the instructions in the "Maintenance" chapter of this guide.

• If printing on transparencies, try changing the fill pattern in your application software.

User Guide

8.7

COPIER/PRINTER PROBLEMS

Copier/Printer Problems

Symptom

WorkCentre does not print

Note: Switch boxes can interrupt the communication between the WorkCentre and your PC.

DiagnosDia

• A paper jam has occurred. If this is the case, a message appears in the display window.

• Print a test print by selecting Exit/ Menu>Ma inte nance >Pri nt Test Page. If the test print is good, check the printer cable or the PC. If the test print does not print, see the Copier troubleshooting section.

• The USB or parallel cable is not connected properly or is the incorrect cable, as the USB cable only works for Windows 98 and 2000.

• The USB or parallel cable is defective. Swap the cab le with one known to work. If necessary, replace the cable.

• If using a parallel cable, ensure that it is IEEE 1284 - 1994 compliant.

• The printer port is configured incorrectly. Check the printer settings in Windows to make certain that the print job is being sent to the correct port (for example, LPT1).

• The printer may be configured incorrectly within the PC application. Check the application to verify that all print settings are correct.

Diagnosis and/or Solution

gnosis and ors and/

8.8

• The print driver may be incorrectly installed. Uninstall the existing print driver, and re-install the printer driver.

• There may be a conflict with another print driver. Uninstall the other print driver.

User Guide

COPIER/PRINTER PROBLEMS

Copier/Printer Problems

Symptom

Paper feed problems

Printed do cument does not match selected settings

Printed page is partly blank • The page orientation setting may be incorrect in the print driver.

DiagnosDia

• Out of pape r. Add paper.

• Paper has not been loaded properly. Remove and re-insert the paper correctly.

• There is too much paper in the paper tray. Remove some paper.

• Check pap er path for obstructions .

• Some PC software applications override the settings selected on the printer driver. In this case, choose the desired settings from the software application.

Change the page orientation (e.g. portrait or landscape).

• The actual paper size and the paper size settings in the printer driver do not match. Load the correct paper in the printer or change the paper size selection in the printer driver.

• The printer cable may be incorr ect. If not USB, th e printer cable type should be IE EE 128 4 - 1994 compliant.

• Print head may need cleaning:

Diagnosis and/or Solution

gnosis and ors and/

• Press Menu/Exit on the Control Panel.

• Press the down Navigator button until Maintenance

displays.

• Press the right Navigator button until Clean Print Head 1 displays. Press the Select button.

User Guide

8.9

COPIER/PRINTER PROBLEMS

Copier/Printer Problems

Symptom

Printer prints very slowly • If you do not need Best mode, change the Print Quality setting

DiagnosDia

to Normal or eXpress.

• Close all applications not needed to print the job.

• On your PC, select: Start > Settings > Printers. Click the

M940 - M950 icon with the right mouse button, select

Properties, click the Details tab, and then click the Spool Settings button. Select the desired spool setting from the

available choices.

Diagnosis and/or Solution

gnosis and ors and/

8.10

User Guide

Scanner Problems

SCANNER PROBLEMS

Symptom

Scanning is too slow • Lower the scanning resolution. Typically 150dpi will give you

No image appears after scanning

*1 appears in display window

DiagnosDia

an adequate image.

• Typically color images and graphics take longer to scan than black and white because of larger amounts of data.

• If using a parallel cab le, try us ing a USB cabl e (for W ind ows 98 or 2000).

• Communication speed becomes slow in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. To increase scan speed, set your computer to ECP printer mode through BIOS setting. For details on how to set BIOS, refer to your PC documentation.

• Verify image is placed face-down on document glass.

• USB cable is not properly connected or is defective. Replace USB cable.

Scanner lock left engaged. "Shipping Lock is o n, unlock to operate" appears in display.

• Turn power o f f. Pull the two release buttons on t he s ides of the machine toward you and lift the Access Cover.

Diagnosis and/or Solution

gnosis and ors and/

Scanner does not appear listed in ControlCentre Pagis-Inbox software

• To prevent damage the WorkCentre scanner chassis is shipped in the locked position. Pull the lock towards you to unlock the chassis.

First make sure your application has been installed to include scan functionality.

• Open Xerox ControlCentre 2.0 - Pagis Inbox application.

• Select Scan>Scanner>Next

• Select Show TWAIN interface>OK>Finish

User Guide

8.11

Scanner Problems

SCANNER PROBLEMS

Symptom

The scanner does not scan • Ensure you placed the original to be scanned face-down on the

DiagnosDia

document gl ass.

• There may not be enough available memory to hold the document you want to scan. Lower the resolution rate.

• The USB or parallel cable is not connected properly.

• The USB or parallel cable is defective. Swap the cab le with one that is known to work. If necessary, replace the cable.

• If using a parallel cable, ensure that it is IEEE 1284 - 1994 compliant.

• Check the TWAIN Interface.

Diagnosis and/or Solution

• Select Scanner>Next>Advanced

• In the TWAIN Interface window, check Hide TWAIN

interface (best, but may not be possible for some scanners). Select OK.

• Select Next for each window that displays until the window with the Finish button displays. Select Finish.

• If you still have unresolved issues, select Help.

gnosis and ors and/

8.12

User Guide

ERROR CODES

Error Codes

These error codes may appear in the display:

Symptom Where Error Occurs Diagnosis and/or Solution

*1 Scanner unit Initial motor hardware error. "Shipping Lock is on,

unlock to operate" appears in display.

• Turn power off. Pull the two release buttons on

the sides of the machine toward you and lift the Access Cover.

• To prevent damage the WorkCentre scanner

chassis is shipped in the locked position. Pull the

lock towards you to unlock the chassis. L100 Scanner unit Motor hardware error. Follow instructions for *1. 0001 Operation p anel uni t Unidentified operation panel. Follow instructions for

*1.

0016 Scanner unit Motor hardware error 2 (Set Document Feeder, M960

only). Follow instructions for *1.

0032 Printer unit Carriage position error. Unplug and plug in. If this

fails, call service.

E701 Copy unit Image processing hardware error. Unplug and plu g in.

If this fails, call service.

E713 Scanner unit CCD hardware unit. Unplug and plug in. If this fails,

call service.

E731 Copy unit Flash memory error. Unplug and plug in. If this fails,

call service.

F502 Scanner unit Lamp hardware error. Unplug and plug in. If this fails ,

call service.

F900 RDY-Bus communication RDY-Bus communication error. Un plug and plu g in. If

this fails, call service.

User Guide

8.13

ERROR CODES

Error Codes

Symptom Where Error Occurs Diagnosis and/or Solution

F951 Printer unit Printer hardware failure. Unplug and plug in. If this

fails, call service.

F960 RDY-bus communication NVM error. Unplug and plug in. If this fails, call

service.

8.14

User Guide

General Information

GENERAL INFORMATION

Chapter Nine

General Information

This chapter contains the following information:

• Service and Support

• Ordering Supplies

• Specifications

• Safety

User Guide

9.1

SERVICE AND SUPPORT

Service and Support

If you are unable to solve a problem using this guide, do one of the following:

• Access:

http:/WWW.XEROX.COM

• In the U.S. and Canada Call the Xerox Customer Support Center at:

1-800-TEAM XRX (1-800-832-6979) If possible, call from a telephone near your PC

and the WorkCentre. Before calling, have the

following information ready:

• Make sure that both your PC and your printer are turned on.

• Serial number for the M940 - M950, which is located on the back of the WorkCentre.

• Your operating system vers ion (Windows 95/ 98, NT 4.0, 2000)

• Amount of memory in your PC

• Information about the problem, including description of the problem, any error messages and any steps you have taken to solve the problem.

• Purchase information (when and where purchased)

9.2

User Guide

ORDERING SUPPLIES

Ordering Supplies

Order Xerox WorkCentre M940-M950 supplies from your local Xerox dealer or retailer.

Ink Cartridge/Print Head Re-Order Numbers

Black Ink Cartridg e (400 page yield) Y100 Cyan Ink Cartridge Y101 Magenta Ink Cartridge Y102 Yellow Ink Cartridge Y103 High capacity blac k ink cartridge (700

page yield) Ink Cartridge Multi Pack (4) Y104 Black Printhead P100 Color Printhead P105

H100

Specifications

PRINTER

Technology Color Th ermal Inkjet Print Speed Up to 12 pages per minute

black

Up to 7 pages per minute color Resolution Up to 1200 x 1200 dpi Networkable

External Print Server

Optional Xerox CentreDirect

COPIER

Copy Speed Up to 12 copies per minute

black

Up to 7 copies per minute color

User Guide

9.3

INK CARTRIDGE/PRINT HEAD RE-ORDER NUMBERS

Resolution Up to 1200 X 1200 dpi Copy Quality

Modes Reduction and

Enlargement Advanced

Copy Features

B&W / Color Selection

Full Color Legal-Size Copies

Best, Normal, Express, Draft

25 - 400% in 1% increments

100%, Autofit, Poster, Clone, Mirror, Full Image, 7 presets

Yes

M950 only

SCANNER

Scanner Resolution

Bit Depth (Internal)

Pre-Scan Mode Yes

600 x 600 dpi, 1200 dpi enhanced

Color: 30-bit (millions of colors) Black: 10-bit (1,024 levels of gray)

9.4

User Guide

Scan Control Protocol

TWAIN

MEDIA HANDLING

Media Types Paper: plain, coated,

photogloss; envelopes, transparencies, labels, iron on transfers, banners, card stock

Paper Sizes Letter, legal, executive, A4,

A5, B5

Minimum Size 3” x 5” / 76 x 127 mm

INK CARTRIDGE/PRINT HEAD RE-ORDER NUMBERS

Maximum Size 8.5” x 14” / 216 x 356 mm Banner Paper

Feed Paper Weight

Input Tray Capacity

Output Tray Capacity

Bypass 1 sheet

US letter x 5 or A4 x 5

16 - 110 lbs. / 60 - 200 g/m

150 sheets (20 lbs. / 75 g/m

50 sheets (20 lbs. / 75 g/m

SOFTWARE INCLUDED

Document Management Software

Optical Character Recognition

Photo Editor MGI PhotoSuite PC Fax Smith Micro Quick Link III

Xerox ControlCentre 2.0

(includes Pagis PRO 3.0)

TextBridge PRO 9.0

GENERAL

)

eXpress Mode Yes

Inklogic System

Power Supply 110 V, 50/60 Hz Power

Consumption ENERGY

STAR compliant

Dimensions (W x D x H)

Yes

Standby: 25 W; Runnin g: 70 W

Yes

18.9” x 15.9” x 14.0”

480 x 404 x 353 mm

User Guide

9.5

INK CARTRIDGE/PRINT HEAD RE-ORDER NUMBERS

Weight 26.4 lbx. / 12 kgs (M940)

30.8 lbs. / 14 kgs (M950)

Environment: Temperature

Environment: Humidity

Warranty 1 year

SYSTEM REQUIREMENTS FOR PC CONNECTION

Minimum Requirements

Recommended Requirements

Operating System

Interface USB and IEEE 1284 (USB

59° - 86° F / 15° - 30° C

20% - 80%

Pentium 133 MHz processor, 32 MB RAM, 40 MB HD space

Pentium 200 MHz, 64 MB RAM, 200 MB HD space

Win 95/98/00, Win NT 4.0

cable included)

9.6

User Guide

SAFETY

Safety

Regulatory Notices (European Union) Declaration of Conformance

The CE marking applied to this product symbolizes Xerox Ltd Declaration of Conformity with the following applicable Directives of the Euro pean Union. Council Directive 73/23/ EC amended by Council Directive 93/68/EC , on t he harmonization of the laws of the Member States related to equipment designated for use within certain voltage limits. Council Direct iv e 89/336/ED, approximation of the laws of the Member S tates related to electromagnetic compat ibility. When applicabl e: Council Directive 99/5/ EC, on the harmonization of the laws of the Member States related to radio and telecommunications terminal equipment. A full declaration, defining the relevant Directives and referenced standards can be obtained from your Xerox Ltd representative. Changes or modifications to thi s equ ipm e nt not spe c ifi ca ll y approved by Xerox Europe may void the user's authori ty t o operate this equi pment. Shiel ded cables mus t be used with this equipment to maintain compliance with the EMC Directive (89/336/EEC).

As an ENERGY STAR ® Partner, Xerox Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

© 8/2000 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by statutory or judicial law or he reinafter granted, includi ng without limitation material generated from the software programs that are d isplayed o n the screen such as icons, scr een display looks, etc. XEROX®, The Document Company®, the stylized X and WorkCentre are registered trademarks of Xerox Corporation and Xerox Canad a Ltd. is a licensee of al l the trademarks. Product names used in thi s guide may be trademarks or registered tr ade marks of their respective companies a nd hereby acknowledge d. EN ERGY STAR is a U.S. registe red mark.

User Guide

9.7

SAFETY

Regulatory Notices (USA) FCC Statement

Note: This equipment has been te s ted and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residenti a l installatio n . This equipment gene r a tes, uses, and can radiate radio freque ncy energy and, if not installe d and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interfere n ce will not occ u r in a particula r installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the foll ow i ng measures:

· Reorient or relocate the receiving antenna.

· Increase the sep ara tion between the equi pm ent and receiver.

· Connect the equipm ent into an outlet on a circ ui t di fferent from that to which the receiver is connected.

· Consult the dea ler or an experi enced ra dio/TV techni cian for help. Changes or modifi cations to this eq uipment not specif ically approved by the Xerox Corporation may void the u ser's authority to operate this equipment. Shielded cables must be used with this equipment to maintain compl iance with FCC regulations.

9.8

Warning: In order to allow this equipment to operate in proximity to Industrial, Scientific and Medical (ISM) equipment, the exte rnal radiation from ISM equipm ent may have to be limited or special mitigation measures taken.

User Guide

SAFETY

Declaration of Conformity

These devi ces comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) These devices may not cause harmful interference, and (2)these devices must accept an y inter ference that may cause u ndesired operation.

Model Numbers: YPA-3 and YPA-4 Contact Person: Xerox Corpor at ion Phone: 1-800-828-6571 Address: 800 Phillips Road Webster, NY 14580

User Guide

9.9

SAFETY

9.10

User Guide

INDEX

Index

USER GUIDE

Alignment, Print Head ..................... 7-6

Banners, Printing .......................... 3-10

Bypass Tray ...................................1-6

Cards, Printing ............................... 3-3

Changing

Ink Cartridge

Print Head ............................... 7-7

Cleaning, Print head ........................ 7-5

............................ 7-2

Door, Rear Access ..........................1-6

User Guide

I-

INDEX

Envelopes

Printing Several

Printing Single ......................... 3-4

........................ 3-5

Ink Cartridge

Changing

Re-Order Numbers ....................9-3

Iron-On, Printing ............................ 3-6

................................. 7-2

Labels, Printing .............................. 3-7

Output Tray ................................... 1-5

Output Tray Extension ..................... 1-5

Paper Feeding Problems, Diagnosis &/or

Solution

Paper Tray ..................................... 1-5

Print Head

Alignment

Changing ................................. 7-7

Re-Order Numbers ....................9-3

Print Quality Problems, Diagnosis &/or

Solution

Printer Components and Parts ............ 1-1

Bypass Tray .............................1- 6

Output Tray ............................. 1-5

Output Tray Extension ............... 1-5

Paper Thickness Dial ................. 1-2

Paper Tray ............................... 1-5

Rear Access Door ..................... 1-6

Printer Problems, Diagnosis &/or Solution 8-

................................... 8-3

............................... 7-6

................................... 8-4

Printing

Cards

......................................3-3

Iron-On ...................................3-6

Labels .....................................3-7

Photographs .............................3-8

Several Envelopes .....................3-5

Single Envelope ........................3-4

Problem Diagnosis & Solution ...........8-1

Paper Feeding ...........................8-3

Print Quality .............................8-4

Printer .....................................8-8

Rear Access Door ............................1-6

Service and Support

Customer Support Center Ink Cartridge Re-Order Numbers ..9-3

Ordering Supplies ......................9-3

Print Head Cartridge Re-Order Numbers

............9-2

9-3

Web Address ............................9-2

Supplies, Ordering ...........................9-3

Transparencies, Printing ....................3-9

I-

User Guide

Xerox 701P35371 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual