Xerox 5550 User Manual

User Guide

Guide d’utilisation

Phaser® 5550

printer

Guida dell'utente

Benutzerhandbuch

Guía del usuario

Guia do Usuário

Gebruikershandleiding

Användarhandbok

Betjeningsvejledning

ǼȖȤİȚȡȓįȚȠȤȡȒıĲȘ

www.xerox.com/support

Copyright © 2008 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.

Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

XEROX

, CentreDirect®, CentreWare®, Phaser®, PhaserSMART®, PrintingScout®, and Walk-Up® are trademarks of

Xerox Corporation in the United States and/or other countries.

Adobe Reader

, Adobe Type Manager®, ATM™, Flash®, Macromedia®, Photoshop®, and PostScript® are trademarks of

Adobe Systems Incorporated in the United States and/or other countries.

, AppleTalk®, Bonjour®, EtherTalk®, LaserWriter®, LocalTalk®, Macintosh®, Mac OS®, and TrueType® are trademarks

Apple of Apple Computer, Inc. in the United States and/or other countries.

, HP-UX®, and PCL® are trademarks of Hewlett-Packard Corporation in the United States and/or other countries.

HP-GL

and AIX® are trademarks of International Business Machines Corporation in the United States and/or other countries.

IBM

Microsoft

, Windows Vista™, Windows®, and Windows Server® are trademarks of Microsoft Corporation in the United States

and/or other countries.

, NetWare®, NDPS®, NDS®, Novell Directory Services®, IPX™, and Novell Distributed Print Services™are trademarks

Novell of Novell, Incorporated in the United States and/or other countries.

SGI

IRIX® is a trademark of Silicon Graphics, Inc.

Sun

, Sun Microsystems™, and Solaris™ are trademarks of Sun Microsystems, Incorporated in the United States and/or other

countries.

is a trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.

UNIX

NERGY STAR

As an E configurations) meets the E

partner, Xerox Corporation has determined that this product (Phaser 5550DN and Phaser 5550DT

NERGY STAR guidelines for energy efficiency. The ENERGY STAR name and logo are registered U.S.

marks.

1 User Safety

Electrical Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Laser Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Maintenance Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Operational Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Printer Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Printer Clearance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Operational Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Printing Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Printer Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Moving the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Symbols Marked on Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

2 Printer Features

Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Internal Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Printer Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Available Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Options and Upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Control Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Control Panel Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Print Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Information Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Sample Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Phaser® 5550 Printer

Contents

Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Types of Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Downloading Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Printing Font Samples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Xerox Support Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

3Network Basics

Overview of Network Setup and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Choosing a Connection Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Connecting via Ethernet (Recommended) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Connecting via USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Connecting via Parallel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Configuring the Network Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

TCP/IP and IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Automatically Setting the Printer’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Dynamic Methods of Setting the Printer’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Manually Setting the Printer’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Printer Management Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

CentreWare Internet Services (IS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

CentreWare Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Available Printer Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Windows 2000 or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Preliminary Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Quick CD-ROM Install Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Other Methods of Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Windows 64-Bit Server to 32-Bit Client Installation . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Windows 2000 or Later Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Macintosh OS X, Version 10.3 and Higher. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Macintosh OS X, Version 10.3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Macintosh OS X, Version 10.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher) . . . . . . . . . . . . 3-23

UNIX (Linux) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Quick Install Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Phaser® 5550 Printer

Contents

IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

Enabling IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

Setting the Interface ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Automatic Address Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

DHCPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Manual Address Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30

Address Precedence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31

4 Printing Basics

Supported Paper and Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Paper Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Paper that May Damage Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Paper Storage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Supported Paper Sizes and Weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Tray Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Loading Paper in Tray 1 (MPT) for Single-Sided Printing . . . . . . . . . . . . . . . . . . . . 4-9

Loading Paper in Trays 2-5 for Single-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . 4-13

Loading Paper in Tray 6 for Single-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Loading Paper in Tray 1 (MPT) for 2-Sided Printing. . . . . . . . . . . . . . . . . . . . . . . . 4-20

Loading Paper in Trays 2-5 for 2-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Loading Paper in Tray 6 for 2-Sided Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Selecting Printing Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

Factors Affecting Print Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

Selecting Printing Preferences (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

Selecting Options for an Individual Job (Windows). . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Selecting Options for an Individual Job (Macintosh) . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Printing on Both Sides of the Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

Automatic 2-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

Binding Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

Selecting 2-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34

Printing on Specialty Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35

Printing Transparencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35

Printing Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38

Printing Postcards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41

Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-43

Printing on Custom Size Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-45

Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-45

Printing Custom Size Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-46

Creating Custom Paper Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-49

Phaser® 5550 Printer

iii

Contents

Using the Stapler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-50

Stapling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-50

Low Staples Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-50

Adding Staples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51

Using the Hole Puncher. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54

Setting the Default Hole Punching Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54

Emptying the Punch Waste Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55

Advanced Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-56

Printing Separator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-56

Printing Multiple Pages to a Single Sheet (N-Up) . . . . . . . . . . . . . . . . . . . . . . . . . . 4-57

Printing Booklets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58

Printing Negative and Mirror Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-59

Scaling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60

Printing Edge-To-Edge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-61

Printing Watermarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-62

Printing Cover Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-63

Job Completion Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-64

Printing or Deleting Secure, Personal, Proof, and Saved Print Jobs. . . . . . . . . . . . . 4-65

5 Managing Your Printer

Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Accessing Power Saver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Selecting Output Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Accessing the Startup Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Accessing Load Paper Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Selecting Tray Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Changing Printer Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Printer Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Selecting Administrative Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Selecting Printing Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Configuring HTTPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Managing Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Configuring 802.1X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Locking the Control Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Analyzing Printer Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Job Accounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Usage Profile Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13

MaiLinX Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Xerox Usage Analysis Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Phaser® 5550 Printer

6 Troubleshooting

Automatic Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

PhaserSMART Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

PrintingScout Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Jam at A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Jam at B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Jam at B and C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Jam at C. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Jam at D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

Jam at D and A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

Jam at E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19

Jam at F . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22

Jam at G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

Jam at H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25

Jam at the Stacker Upper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26

Paper Size Jam in Tray 1 (MPT). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27

Paper Size Jam in Trays 2-5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-30

Paper Size Jam in Tray 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-33

Jam at Tray 2, 3, 4, or 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-36

Jam at Tray 1 (MPT). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-38

Jam at Tray 2 and Door A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-41

Jam at Tray 3 and Door B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-45

Jam at Tray 4 or 5 and Door C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-50

Jam at Tray 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-55

Print-Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-58

Light Prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-58

Blank Prints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-59

Black Prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-60

Horizontal Line Deletions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-61

Vertical Line Deletions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-62

Horizontal Dark Streaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-63

Vertical Dark Streaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-63

Dark Spots or Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-64

Unfused or Partially Fused Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-65

Wrinkled Prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-66

Blurred Prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-66

Random or Spot Deletions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-67

Repeating Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-68

Phaser® 5550 Printer

Contents

Control Panel Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-69

Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-69

Errors and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-70

Additional Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-71

7 Maintenance

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Cleaning the Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Cleaning the Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Routine Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Customer Usage Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Moving and Repacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Precautions for Moving the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Moving the Printer Within the Office. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Preparing the Printer for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

A Printer Specifications

B Regulatory Information

C Printer Recycling and Disposal

Index

Phaser® 5550 Printer

User Safety

This chapter includes:

■ Electrical Safety on page 1-2

■ Laser Safety on page 1-4

■ Maintenance Safety on page 1-5

■ Operational Safety on page 1-6

■ Symbols Marked on Product on page 1-9

Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the information in this chapter will ensure the continued safe operation of your printer.

Phaser® 5550 Printer

1-1

Electrical Safety

■ Use the power cord supplied with your printer.

■ Plug the power cord directly into a properly grounded electrical outlet. If you do not know

if an outlet is grounded, ask an electrician to check the outlet.

■ Do not use a ground adapter plug to connect the printer to an electrical outlet that does not

have a ground connection terminal.

■ Do not use an extension cord or power strip.

Warning: Avoid the potential of electrical shock by ensuring that the printer is properly

grounded. Electrical products may be hazardous if misused.

■ Do not place the printer in an area where people might step on the power cord.

■ Do not place objects on the power cord.

■ Do not block the ventilation openings. These openings are provided to prevent overheating

of the printer.

■ Do not drop paper clips or staples into the printer.

Warning: Do not push objects into slots or openings on the printer. Making contact with

a voltage point or shorting out a part could result in fire or electrical shock.

If you notice unusual noises or odors:

1. Turn off the printer immediately.

2. Disconnect the power cord from the electrical outlet.

3. Call an authorized service representative to correct the problem.

The power cord is attached to the printer as a plug-in device at the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.

Warning: Do not remove the covers or guards that are fastened with screws unless you are

installing optional equipment and are specifically instructed to do so. Power should be OFF when performing these installations. Except for user-installable options, there are no parts that you can maintain or service behind these covers.

Note: Leave the printer on for optimum performance; it does not pose a safety hazard.

Phaser® 5550 Printer

1-2

The following are hazards to your safety:

■ The power cord is damaged or frayed.

■ Liquid is spilled into the printer.

■ The printer is exposed to water.

If any of these conditions occur:

1. Turn off the printer immediately.

2. Disconnect the power cord from the electrical outlet.

3. Call an authorized service representative.

Electrical Safety

Phaser® 5550 Printer

1-3

Laser Safety

With specific regard to lasers, this printer complies with laser product performance standards set by governmental, national, and international agencies and is certified as a Class 1 Laser Product. The printer does not emit hazardous light because the beam is totally enclosed during all modes of customer operation and maintenance.

Phaser® 5550 Printer

1-4

Maintenance Safety

■ Do not attempt any maintenance procedure that is not specifically described in the

documentation supplied with your printer.

■ Do not use aerosol cleaners. The use of supplies that are not approved may cause poor

performance and could create a hazardous condition.

■ Do not burn any consumables or routine maintenance items. For information on Xerox

supplies recycling programs, go to www.xerox.com/gwa

Phaser® 5550 Printer

1-5

Operational Safety

Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer.

Printer Location

Place the printer in a dust-free area within a temperature range of 41° F to 90° F (5° C to 32° C) and a relative humidity range of 15 percent to 85 percent.

Printer Clearance

Place the printer in an area where there is adequate space for ventilation, operation, and servicing. The recommended minimal spacing is:

Overhead Clearance

■ 30 cm (12 in.) above the printer without the finisher/stacker

■ 47 cm (18.5 in.) above the printer with the finisher/stacker

Total Height Requirements

■ Printer: 74 cm (29 in.)

■ Add 29 cm (11.5 in.) for the 1000-sheet feeder

Other Clearances

■ 20 cm (8 in.) behind the printer

■ 46 cm (18 in.) in front of the printer

■ 64 cm (25.2 in.) on the left side of the printer

■ 64 cm (25.2 in.) on the left side of the printer with 2000-sheet feeder

■ 20 cm (8 in.) on the right side of the printer

■ 100 cm (39.4 in.) on the right side of the printer with the finisher/stacker

Phaser® 5550 Printer

1-6

Operational Safety

Operational Guidelines

■ Do not block or cover the slots and openings on the printer. The printer may overheat

without adequate ventilation.

■ For optimum performance, use the printer at elevations below 3,000 m (11,480 ft.).

■ Do not place the printer near a heat source.

■ Do not place the printer in direct sunlight.

■ Do not place the printer in line with the cold air flow from an air conditioning system.

■ Place the printer on a level, solid non-vibrating surface with adequate strength for the

weight of the printer. It should be within 2° of horizontal with all four feet in solid contact with the surface. The base printer weight without any packaging materials is approximately 41 kg (90 lb.).

Printing Safety Guidelines

■ Wait 10 to 15 seconds between turning the printer off and on.

■ Keep hands, hair, neckties, etc. away from the exit and feed rollers.

■ Do not remove the paper source tray that you selected in either the printer driver or control

panel.

■ Do not open the doors.

■ Do not move the printer.

Warning: Avoid touching areas inside the printer that are labeled with a warning symbol.

These areas may be very hot and can cause personal injury.

Printer Supplies

■ Use the supplies specifically designed for your printer. The use of unsuitable materials

may cause poor performance and a possible safety hazard.

■ Follow all warnings and instructions marked on, or supplied with, the printer, options and

supplies.

Phaser® 5550 Printer

1-7

Operational Safety

Moving the Printer

■ Always use two people to lift the printer.

5550-267

■ Always turn off the printer using the power switch and unplug all cables and cords.

■ Always lift the printer from the designated lift points.

■ Do not place any food or liquids on the printer.

■ Failure to repackage the printer properly for shipment can result in damage to the printer

not covered by the warranty, service agreement, or Total Satisfaction Guarantee.

■ Damage to the printer caused by improper moving is not covered by the Xerox warranty,

service agreement, or Total Satisfaction Guarantee.

Note: The Total Satisfaction Guarantee is available in the United States and Canada.

Coverage may vary outside these areas; please contact your local representative for details.

Phaser® 5550 Printer

1-8

Symbols Marked on Product

Use caution (or draws attention to a particular component). See the manual(s) for information.

Hot surface on or in the printer. Use caution to avoid personal injury.

Do not burn.

It may take 40 minutes or more for the fuser to cool down depending on your printer model.

Symbols Marked on Product

Phaser® 5550 Printer

1-9

Printer Features

This chapter includes:

■ Parts of the Printer on page 2-2

■ Printer Configurations on page 2-4

■ Control Panel on page 2-7

■ Fonts on page 2-10

■ More Information on page 2-12

Phaser® 5550 Printer

2-1

Parts of the Printer

This section includes:

■ Front View on page 2-2

■ Rear View on page 2-2

■ Internal Components on page 2-3

Front View

Parts of the Printer

Rear View

1. Tray 1 (MPT)

2. Optional Duplex Unit

3. Standard Output Tray

4. Optional 3500-Sheet Finisher or Stacker

5. Optional Stacker Upper Tray (500 Sheets)

6. Optional Stacker Lower Tray (3000 Sheets)

7. Two 500-Sheet Feeders (Trays 2 and 3)

8. Optional 1000-Sheet Feeder (Trays 4 and 5)

9. Front Door

10. Optional 2000-Sheet Feeder (Tray 6)

5550-107

5550-119

1. Parallel connection

2. Ethernet 10/100/1000 Base-T connection

3. USB connection

4. Configuration card

5. Ground Fault Interrupt (GFI) reset

6. Power cord connection

7. Finisher or Stacker power cord connection

8. 2000-Sheet Feeder (Tray 6) connection

9. Finisher or Stacker connection

10. 1000-Sheet Feeder (Trays 4 and 5)

connection

11. Duplex Unit connection

Phaser® 5550 Printer

2-2

Internal Components

Parts of the Printer

1. Fuser

2. Transfer Roller

3. Drum Cartridge

4. Toner Cartridge

5550-109

Phaser® 5550 Printer

2-3

Printer Configurations

This section includes:

■ Standard Features on page 2-4

■ Available Configurations on page 2-5

■ Options and Upgrades on page 2-6

■ Control Panel Features on page 2-7

Standard Features

The Phaser 5550 printer embodies many features to meet your print needs:

Great performance and superior print quality

■ True 1200 x 1200 dpi and 600 x 600 dpi at 50 pages per minute (ppm) (Letter and A4)

■ 256 MB of RAM standard, expandable to 1 GB

Flexible paper handling

■ Standard multi-purpose tray (holds 100 sheets)

■ Two standard 500-Sheet Feeders

■ Optional 1000-Sheet Feeder

■ Optional 2000-Sheet Feeder

■ Optional Envelope Tray

■ Optional 3500-Sheet Stacker

■ Optional 3500-Sheet Finisher (with stapler and hole puncher)

■ Input paper capacity up to 4,100 sheets

■ Optional automatic two-sided printing (included with Phaser 5550DN and 5550DT

configurations)

■ Accommodates a wide variety of media types and custom size paper

Phaser® 5550 Printer

2-4

Printer Configurations

Available Configurations

The Phaser 5550 printer is available in four configurations.

Features Printer Configuration

5550B 5550N 5550DN 5550DT

PostScript and PCL Fonts Standard Standard Standard Standard

1000-Sheet Feeder Optional Optional Optional Standard

2000-Sheet Feeder Optional* Optional* Optional* Optional*

3500-Sheet Stacker

3500-Sheet Finisher

Optional

Automatic 2-Sided Printing (Duplex) Optional Optional Standard Standard

Maximum Resolutions (dpi) True

1200 x 1200

Secure, Proof, Personal, Personal

Optional

†

Tr ue

1200 x 1200

Optional

†

Tr ue

1200 x 1200

Optional

†

Tr ue

1200 x 1200

Optional

Saved, Saved Print Jobs, and Print With Jobs

Hard Drive Optional Optional Optional Optional

Parallel Connection Standard Standard Standard Standard

USB Connection Standard Standard Standard Standard

10/100/1000 Ethernet Connection

N/A

‡

Standard Standard Standard

All configurations support two memory slots. The maximum memory is 1 GB.

* Requires the 1000-Sheet Feeder.

Requires the 1000-Sheet Feeder.

†

Requires a hard drive.

‡

Requires a Phaser 5550B to 5550N upgrade kit.

†

Phaser® 5550 Printer

2-5

Options and Upgrades

Printer options and an upgrade are available for the Phaser 5550 printer.

Options

■ 256 MB and 512 MB memory cards for two RAM slots

■ 1000-Sheet Feeder

■ 2000-Sheet Feeder

■ 3500-Sheet Stacker

■ 3500-Sheet Finisher (with stapler and hole puncher)

■ Hard Drive

■ 32 MB Flash Memory

■ Duplex Unit

■ Envelope Tray

Upgrades

■ Phaser 5550B to Phaser 5550N upgrade kit

Printer Configurations

For more information on printer options and upgrades, go to www.xerox.com/office/

5550supplies.

Phaser® 5550 Printer

2-6

Control Panel

This section includes:

■ Control Panel Features on page 2-7

■ Control Panel Layout on page 2-8

■ Print Icon on page 2-8

■ Menu Map on page 2-9

■ Information Pages on page 2-9

■ Sample Pages on page 2-9

Control Panel Features

The control panel:

■ Displays the printer’s operating status (for example, Printing, Ready to Print, printer

errors and warnings).

■ Prompts you to load paper (if enabled; Tray 1 MPT enabled by default), replace supplies,

and clear jams.

■ Enables you to access tools and information pages to help resolve problems.

■ Enables you to change printer and network settings.

Phaser® 5550 Printer

2-7

Control Panel Layout

READY TO PRINT.READY TO PRINT.

Walk-Up Features Information Paper Tray Setup Printer Setup Troubleshooting

5550-111

Control Panel

1. Status Indicator LED:

Green = Printer is ready to print.

Yellow = Warning condition, printer continues to print.

Red = Startup sequence or error condition exists.

Blinking = Printer is busy or warming up.

2. Graphic display shows status messages and

menus.

3. Toner Gas Gauge indicator

4. Cancel button

Cancels the current print job.

5. Back button

Returns to the previous menu item.

6. Up Arrow button

Scrolls upward through the menus.

7. Down Arrow button

Scrolls downward through the menus.

8. OK button

Accepts the setting selected.

9. Help (?) button

Displays a help message with information about the printer such as printer status, error messages, and maintenance information.

Print Icon

There are a number of information pages accessible through the control panel. When the print icon appears before a title on the control panel display, press the OK button to print that page.

Phaser® 5550 Printer

2-8

Control Panel

Menu Map

The Menu Map is a visual representation of the control panel settings and information pages. To print the Menu Map:

1. On the control panel, select

2. Select

Note: Print the Menu Map to see other information pages available for printing.

Menu Map, and then press the OK button to print.

Information, and then press the OK button.

Information Pages

Your printer comes with a set of information pages that helps you solve printing problems and obtain the best results from your printer. Access these pages from the printer’s control panel.

To print information pages:

1. On the control panel, select

2. Select

3. Select the appropriate information page, and then press the OK button to print.

Print the Menu Map to see other information pages available for printing.

Note: You can also print information pages from CentreWare Internet Services (IS) and from

the printer driver.

Information Pages, and then press the OK button.

Information, and then press the OK button.

Sample Pages

Your printer comes with a set of sample pages that demonstrate different printer functions.

To print the sample pages:

1. On the control panel, select

2. Select

3. Select the desired sample page, and then press the OK button to print.

Sample Pages, and then press the OK button.

Information, and then press the OK button.

Phaser® 5550 Printer

2-9

Fonts

This topic includes:

■ Types of Fonts on page 2-10

■ Downloading Fonts on page 2-10

■ Printing Font Samples on page 2-11

Types of Fonts

Your printer uses the following types of fonts:

■ Resident fonts

■ Fonts downloaded into printer RAM, hard drive, or flash memory

■ Fonts downloaded with your print job from the application

Adobe Type Manager (ATM) software enables your computer to display these fonts on your computer screen as they will appear in your prints.

If you do not have ATM on your computer:

1. Install it from the Software and Documentation CD-ROM.

2. Install the printer’s screen fonts for your computer from the ATM folder.

Downloading Fonts

To supplement the resident fonts (which are always available for printing), you can download fonts from your computer to the printer’s memory or to the printer’s hard drive or flash memory. Downloading fonts to a printer can improve printing performance and reduce network traffic.

You can list, print, and download PostScript, PCL, and TrueType fonts to your printer using the CentreWare Font Management Utility. This utility helps you manage fonts, macros, and forms on a printer’s hard drive.

To download and install the Font Management Utility on Windows operating systems:

1. Go to www.xerox.com/office/

2. Select your operating system.

3. Locate the CentreWare Font Management Utility option, and do one of the following:

■ Windows: Save the .exe file to your computer.

■ Macintosh: Select Start to download the .hqx file.

4. Install the font manager.

5550drivers.

Note: If you turn off the printer, the fonts you download to memory are deleted. You must

download them again when you turn on the printer. Fonts downloaded to the hard drive are not deleted when you turn off the printer.

Phaser® 5550 Printer

2-10

Printing Font Samples

This section includes:

■ Using the Control Panel on page 2-11

■ Using CentreWare IS on page 2-11

Use one of the following options to print a list of available PostScript or PCL fonts:

■ The printer’s control panel

■ CentreWare IS

Using the Control Panel

To print either a PostScript or PCL font list on the control panel:

Fonts

1. Select

2. Select

3. Select either

Information, and then press the OK button.

Information Pages, and then press the OK button.

PCL Font List or PostScript Font List, and then press the OK button to

print.

Using CentreWare IS

To view or print either a PostScript or PCL font list from CentreWare IS:

1. Launch your web browser.

2. Enter your printer’s IP address in the browser’s Address field.

3. Click Properties.

4. Select the Emulations folder on the left navigation panel.

5. Select Font Files.

6. Select either PostScript or PCL.

7. Print the list of fonts from your browser.

Phaser® 5550 Printer

2-11

More Information

This section includes:

■ Resources on page 2-12

■ Xerox Support Centre on page 2-13

Obtain information regarding your printer and its capabilities from the following sources.

Resources

Information Source

Installation Guide* Packaged with printer

Quick Use Guide* Packaged with printer

User Guide (PDF)* Packaged with printer

(Software and Documentation CD-ROM)

Quick Start Tutorials www.xerox.com/office/5550support

Video Tutorials www.xerox.com/office/5550support

Printer Management Tools www.xerox.com/office/5550drivers

Online Support Assistant www.xerox.com/office/5550support

PhaserSMART www.phaserSMART.com

Technical Support www.xerox.com/office/5550support

Information about menu selection or error messages on control panel

Information pages Control panel menu

* Also available on the Support website.

Control panel Help (?) button

Phaser® 5550 Printer

2-12

More Information

Xerox Support Centre

The Xerox Support Centre is a utility that is installed during printer driver installation. It is available for printers with Windows 2000 and later or Mac OS X, version 10.3 and higher.

The Xerox Support Centre appears on the desktop for Windows printers or is placed in the Mac OS X dock. It provides a central location for accessing the following information:

■ User manuals and video tutorials

■ Solutions to troubleshooting problems

■ Printer and supplies status

■ Supplies ordering and recycling

■ Answers to frequently asked questions

■ Default printer driver settings (Windows only)

To start the Xerox Support Centre utility:

1. Select one of the following options:

■ Windows: Double-click the Xerox Support Centre icon

on your desktop.

■ Macintosh: Click the Xerox Support Centre icon in the

dock.

2. Select your printer from the Select Printer drop-down list.