Xerox 3225, 2025, 3825 User Manual



QMS
3825/3225/2025
Print System
Users Guide

1800366-001B

Trademarks

The following are tra dema r ks or registere d trade ma rk s of their respective owner s. Other pro du ct
names mentioned in this manual may also be trademarks or registered trademarks of their
respective owners. Registered trademarks are registered in the United States Patent and Trade­mark Office; some trademarks may also be registered in other countries. QMS and the QMS logo
are registered trademarks of QMS, Inc., and Crown, the Crown seal, PS Executive Series,
imPRESS, QUIC, and CrownNet are trademarks of QMS, Inc. PostScript is a trademark of Adobe
Systems Incorporated for a page description language and may be registered in certain jurisdic­tions. Throughout this manual, “PostScript Level 2” is used to refer to a set of capabilities defined
by Adobe Systems for its PostScript Level 2 page descripti on language . These capabi lities,
among others, are implemented in this product through a QMS-developed emulation that is com­patible with Adobe's PostScript Level 2 language. Adobe/Ad obe Sy stems Incorpo rated . 3Com,
3+Open/3Com Corporation. Aldus, Aldus PageMaker, Aldus FreeHand/Aldus Corporation. Apple,
AppleTalk, EtherTalk, LaserWriter, LocalTalk, Macintosh, TrueType/Apple Computer, Inc. VINES/
Banyan. Centronics/Contronics Data Computer Corporation. CompuServe /H & R Block. DEC,
DECnet, LN03, VMS/Digital Equipment Corporation. PhoneNET/Farallon Computing, Inc.
Hewlett-Pa ckard, HP, PCL, HP-GL, LaserJet/He wle tt-P ac kard Co. IBM PC, Token-Rin g/Inte rna­tional Business Machines Corporation. Intel/Intel Corporation. Microsoft, MS-DOS/Microsoft Cor­poration. Novell and NetWare/Novell, Inc. QuarkXPress/Quark, Inc. TOPS/Sun Microsystems,
Inc. UNIX/UNIX Systems Laboratories. Ethernet/Xerox Corporation.

Proprietary Statement

The digitally encoded software included with your QMS 3825/3225/2025 Print System is Copy­righted  1995 by QMS, Inc. All Rights Reserved. This software may not be reproduced , modi­fied, displayed, transferred, or copied in any form or in any manner or on any media, in whole or
in part, without the express written permission of QMS, Inc.

Copyright Notice

This manual is Copyrighted  1995 by QMS, Inc., One Magnum Pass, Mobile, AL 36618. All
Rights Reserved. This manual may not be copied in whole or in part, nor transferred to any other
media or language , witho ut the expre s s writt en perm is sion of QMS, Inc.

Contents

1 Introduction

Introduction .................................................................................. 1-2

About the Documentati on ....................... ...... .............. ....... .........1-3

Standard Product Documentation 1-3
Related Documentation 1-4

About This Manual ....................................................................... 1-5

Typographic Conventions ...........................................................1-6

Printer Features ........ ............. ...... .............. ..... .............. ....... .........1-7

QMS Crown Technology 1-7
PostScript Level 1 and Level 2 Compatibility 1-9
Resident Emulations 1-9
Resident Typefaces, Fonts, and Symbol Sets 1-10
Multiple Resolutions 1-13
Multiple Print Modes - 3825 Only 1-14
Printer-Based Job Accounting 1-14
Resident RAM (Random Access Memory) 1-14
Internal and External Hard Disk Support 1-15

Power Save Mode 1-15
Convenient Control Panel Operation 1-15
RISC-Based Controller 1-15
Flexible Document Handling Capabilities 1-16
QMS PS Executive Series Utilities 1-16
Optional Accessories 1-16

2 Daily Operation

Introduction . . .... ... ..... ...... . ....... .... ... ..... ...... . ....... ..... .. ..... ...... ... ..... .. 2-2

Turning on the Prin ter ...... ..... ....... ..... ...... ..... ... ..... ....... ....... ...... ... 2-2

Printing Fi le s ......... ......... ........ ............ ......... ............ ......... ............ 2- 3

Using Application Software 2-3
Using QMS DOC 2-3

Using the Contro l Panel ........ ....... ..... ...... ..... ..... ..... ..... ....... ...... ... 2-4

Control Panel Indicators 2-5
Message Window 2-6
Control Pa nel Keys 2-6

Selecting and Storing Media ...................................................... 2-8

Paper Selection 2-8
Transparencies and Labels 2-9
Media Storage 2-9
Media Sizes 2-10

Selecting a Media Size .............................................................. 2-10

Selecting an Input Bin ............................................................... 2-11

Printin g Dup lex .......... .... . ...... . .... ... .... ... .... . ...... . .... ... .... ... .... . .... ... 2-13

Printin g Mu lti pl e Copies .. .. ... .... ... .. ... .. .... . .... ... .. ... .... ... .. .... . .... ... 2-16

Collating Copies ........................................................................ 2-16

Selecting Resolution ................................................................. 2-18

Selecting Page Orientation ....................................................... 2-20

Number-Up Pri ntin g ....................... ....... ......... ...... ....... ....... ....... 2-22

Adding Paper to the Inpu t Bins .............. ....... ...... ....... ....... ....... 2-22

QMS 3825/3225/2025 Users Guideii

Using the Large-Capaci ty Input Tra y . ..... ............ ......... .......... ..2-2 4

Large-Capacity Bin Indicators 2-24
Adding Paper to the Large-Capacity Bin 2-25

Using the Large-Larg e- Capaci ty Input Tray . ............ ....... .......2 -27

Installing the LLCIT 2-27
Moving the Printer 2-27
Large-Large-Capacity Input Tray Indicators 2-28
Selecting a Paper Size 2-28
Adding Paper to the LLCIT 2-29

Selecting an Output Bin . ....... ..... ....... ....... ....... ....... ......... ....... ...2 -30

Using the Side Media Exit ..... ..... ......... ....... ....... ......... ....... ...... ..2 -33

Using the Large-Capaci ty Outp ut Stack er ...............................2-34

3 Periodic Maintenance

Introduction .................................................................................. 3-2

Routine Maintenance ...................................................................3-2

Maintenance You Can Perform — 3825/3225 3-3
Maintenance You Can Perform — 2025 3-4
Maintenance that Requires QMS Service — 3825/3225/2025 3-5

Adding To ner ..... ...... ... .... ... ..... .... . ...... ... ..... .. ... ...... ... .... ... ..... .. ... ....3-6

Keeping the Printer Clean .................................................. .......3 -11

Cleaning the Quenching Lamp 3-11
Cleaning the Separation Pawls 3-12
Cleaning the Transfer Corona Wire 3-15

Replacing the Cleaning Unit .....................................................3-18

Replacing the Charg ers and Shield P late ......................... .... ...3 -2 0

Replacing the Ozone Filter ........................................................3-22

Replacing the Printer Drum .......................................................3-23

Clearing the Main tenan ce Me ssag es . ..... ....... ....... ....... ......... ...3 -27

iii

4 Troublesho oting Printer

Problems

Introduction . . .... ... ..... ...... . ....... .... ... ..... ...... . ....... ..... .. ..... ...... ... ..... .. 4-2

Control Panel Messages ............................................................. 4-2

Printer Troub lesh oo tin g ..... ..... ..... ..... ....... ...... ..... ..... ..... ..... ....... .. 4-4

Preventing Jams ...... .............. ....... ............ ......... .......... ........... ..... 4-6

Media Jam Locations ..................................... .......................... ... 4-7

Clearing Media Jams ...... ...... ... ..... .. ... ...... ... .... ... ... .... ... ...... ... .... ... 4-8

Clearing an Upper or Lower Input Bin Jam 4-8
Large-Capacity Input Bin Jam

or Large-Large-Capacity Input Bin Jam (3825/3225 only) 4-9
Transport Area Jam 4-11
Output Area Jam 4-12
Large-Capacity Output Stacker Jam —

3825 Only 4-13
Duplex Jam 4-14

Printing Problems ...................................................................... 4-15

Blank Pages 4-15
Not All Pages Print 4-16
Paper Jam Indicator Stays On 4-16

Print Quality Problems .............................................................. 4-16

Reduced Print Quality 4-17
White or Light Lines or Light Image 4-17
Stains on the Back of the Page 4- 17
Sharp Horizontal Black Lines (Across Feed Direction) 4-17
White Horizontal Shapes on a Black Print 4-18
Image Easily Smears When Rubbed 4-18

Placing a Service Call ............................................................... 4-18

5 Advanced Printer Use

Introduction . . .... ... ..... ...... . ....... .... ... ..... ...... . ....... ..... .. ..... ...... ... ..... .. 5-2

QMS 3825/3225/2025 Users Guideiv

Changing Input Bin Size ..............................................................5-2

Changing LLCIT Paper Size ........................................................5-4

Remove and Disassemble the LLCIT 5-4

Set DIP Switches to Mat ch Paper Size 5-9

Adjust Side Rails to Match DIP Switches 5-10

Reassemble the LLCIT 5-17

Attaching the Large-Capac ity Ou tput S tacker ........................5-1 9

A QMS Customer Support

Sources of Supp ort ......... ....... ..... .... ..... ..... ..... ....... ...... ..... ..... ..... . A-2

Your QMS Vendor A-2

Your Application Vendor or Manufacturer A-2

Q-FAX A-2

QMS Corporate Bulletin Board System A-3

CompuServe A-3

Internet A-3

QMS Customer Technical Assurance (CTA) A-4

QMS National Service Telephone Numbers A-4

QMS World-wide Offices ............................................................ A-5

B Technical Specifications

Print Engine Speci ficati on s ... ..... ...... ..... ... ..... ....... ....... ...... ... ..... . B-2

Physical Characteristics ............................................................. B-3

Controller Specifications ............................................................ B-4

Electrical Requirements ................... ... ..... ..... .. ..... ....... .. ..... ..... ... B-5

Environmental Requirements .......... . ....... ..... .. ..... ...... ... ..... ..... .. . B -5

Print Med ia ...................................................................................B-6

Input B-6

Output B-6

Print Media Sizes B-7

Consumable Supplies .................................................................B-7

v

Warranty Considerati ons ............. ............ ................... ................B-7

Consumables and Your Warranty B-7
Electrostatic Discharge and Your Warranty B-8

C Document Option

Commands

Introduction . . .... ... ..... ...... . ....... .... ... ..... ...... . ....... ..... .. ..... ...... ... ..... ..C-2

Supported QMS DOC ...................................... ......... .......... .........C -2

Header/Trailer Page Commands C-2
HP-GL Emulation Commands C-3
HP PCL 5 Emulation Comma nds C-3
Lineprinter Emulation Commands C-3
CCITT Groups 3 and 4 Commands C-4
PostScript Commands C-4
Document Formatting C-4
Sessions Command C-5
LN03 Commands C-5

Using New Document Option Commands ................................C-5

CCITT Group 3 and 4 ............. ......... ....... ....... ........ ....... ....... ....... ..C-6

DPI C-6

Lineprinter Em ulatio n ....................... ....... ....... ..... ....... ....... ....... ..C-7

Orientation C-7

Document Formattin g ........... ....... ............ ....... ............ ....... .........C-8

Number-up Printing C-8
Printing Borders C-8
Background C-12
Print Quality C-13

Sessions ....... ...................................... ................................. ....... C-13

What is a Session? C-13
How is a Session Used? C-14
Session Command C-15
Examples C-18
Sessions Document Finishing Terminology C-20
Document Finishing Command C-21

QMS 3825/3225/2025 Users Guidevi

PCL 5 Emulati on .... ... .. ..... .. .... ... ... .... ... .. ..... .. ... .... ... .... ... .. .... ... ... . C -23

Terminology C-23

PCL 5 Emulation DOC C-26

D Factory De fault Settings

Installation ................................................................................... D-2

Operator Control ......................................................................... D-2

Administration —Communications ............................................ D-3

Administration —Emulation s ......................... .......................... ... D-4

Administrati on—Special Pages ....... . ...... . ..... .. ..... .. ..... .. ..... .. ... ... D-6

Administration —S tartu p Option s ........................................... ... D-7

Administration—Memory ........................................................... D-7

Administration—Engine ............................................................. D-7

Administrati on—M is cel lan eous . ....... ....... ..... ....... ......... ....... ...... D -8

Administrati on —Di sk Op erations ..... ....... ..... ....... ....... ....... ....... . D-8

E Character Encoding Ta bles

Character Encoding Tables ... ............ ............ ..................... ........ E-2

Standard Fonts Char acter Set .................................... ............ ... E-3

Symbol Encoding ........................................................................ E-4

ITC Zapf Dingbats Encod in g ................................ ....... ....... ..... ... E-5

F Notices

Manual Notice F-2

Laser Safety F-2

Ozone Safety F-2

Electronics Emissions F-2

vii

FCC Compliance F-3
Canadian Users F-3
Bescheinigung des Herstellers/Importeurs F-3
Declaration of the Manufacturer or Importer F-3
Installation F-4
Colophon F-4

Glossary

Index

❖

QMS 3825/3225/2025 Users Guideviii

1

Introduction

In This Chapter . . .

■ Printer feature s

■ Optional accessories

■ Where to find more information

Introduction

Introduction

The QMS 3825/3225/2025 Print System is a powerful but easy to use
departmental laser printer. By reading and following the instructions in
this manual, you should be able to make the most of your printer.

Take the time to review the illustration below for a quick introduct ion
to the parts of your printer.

8

7

6

2

4

5

1 Output bins
2 Control panel
3 Input bins
4 Optional large-capacity input bin
5 Optional duplex printing module
6 Print engi ne
7 Side output bin
8 Output stacker

1

2

➈

➇

➆

3

➅

➀

➁

➂

➄

4

5

1 Output bins
2 Control pa nel
3 Input bins
4 Optional large-large capacity input

bin
5 Optional duplex printing module
6 Optional large-capacity output

stacker
7 Print engine
8 Side output bin
9 Output stacker

➃

QMS 3825/3225/2025 User's Guide1-2

About the
Documenta tion

About the Documentation

At least seven pieces of documentation accompany your printe r. If
you’ve ordered any optional accessories or any optional manual,
you’ll have more. This section gives you an idea of how we have
organized information and which document s you’ll probably refer to
the most.

Standard Product Documentation

The following document s are shipped with your printer:

■

QMS 3825/3225/ 2025 Print Sy stem User ’s Guide

You’re looking at it right now. Use this manual to operate your
printer on a daily basis. It covers printing files, adding print media,
selecting input and output bins, duplexin g, collating , and main­taining and troubleshooting the printer. “About This Manual,” later
in this chapter, details the contents of the user’s guide.

QMS 3825/3225/ 2025 P rint System Admini strat or ’s Guide

■

Refer to this manual as you configure the printer initially and when
you change configuration. The instructions guide you through the
steps for setting up default values for many printer features. The
system administrator should get the most use from this manual.

QMS Crown Document Option Com man ds

■

This reference manual lists and explains QMS Document Op tio n
Commands (DOCs), which provide anot her way to control the
printer. DOCs are software codes you insert into documents to
enable printer features that cannot be accessed by your applica­tion or your page description language. In most cases, only
advanced users and system administrators need this information.

LN03 Plus Emulation for QMS Printe rs

■

Refer to this manual for informat ion on the f eat ures and capabili­ties of the LN03 Plus emulation. Users who want to print LN03
Plus files will find this inform at ion hel pful .

Introduction

1-3

About the
Documentation

■

QMS Crown Remote Console User’s Guide

Refer to this manual for detailed inf ormat ion on establishing con ­nections between your printer and a remote console. This con­nectivity is especially valuable for system admini strat ors who
must monito r multiple printers.

QMS Crown Network Notes

■

This manual offers tips for using your printer on a netwo rk. It dis­cusses 3Com 3+Open, Banyan VINES, LAN Man ager-based
LANs, Novell NetWare, TCP/IP, UNIX, DECnet, and VMS. In
most cases, only advanced netwo rk users and system adm ini s­trators need this information.

This manual is provided on disk in encapsulated PostScript
(EPS) form. Refer to the RE A DME file for inf orma tio n on prin tin g
a hard copy of the manual.

imPRESS Programming Manual

■

Refer to this manual for detailed inf ormat ion on the QMS
imPRESS programmin g language. Only users of the imPRESS
language need this informat ion.

This manual is provided on disk in encapsulated PostScript
(EPS) form. Refer to the RE A DME file for inf orma tio n on prin tin g
a hard copy of the manual.

Related Documentation

Several other documents are also helpful when using your printer:

■ If you purchased a printer option (for example, a network inter­face), you may have received separate documentation for it.

■ Don’t forget that yo ur ap plicat ion documentation, your host op er­ating system documentation, and your network documentation all
contain useful printing informat ion.

■ Further information on QMS printe rs is available through your
modem or fax machine. See appendix A, “QMS Custome r Sup­port,” for details.

QMS 3825/3225/2025 User's Guide1-4

About This Manual

This manual explains in detail some of the features of your QMS
printer and how to use them. Use the following summa ry, the table of
contents, and the index to locate the information you may need .

■ Chapter 1, “Introduction,” describe s th e QM S 3825/3225/2025

Print System documentation set, provides an overview of this
manual, and discusses the major feat ures of your QMS printer.

■ Chapter 2, “Daily Operations,” covers the tasks you may

encounter on a day-to-day basis. It discusses such information as
the control panel, supported media types and sizes, selecti ng
input and output bins, printing files, duplexing, and collating jobs.

■ Chapter 3, “Periodi c Main tenan ce, ” guid es you through the

scheduled maintenance tasks that keep your printer operating at
peak performance. It also covers how to turn off the maintenance
message once the mainte nance has been con ducted .

■ Chapter 4, “Troubleshooting Printer Problems,” explains how

to clear paper jams and interpret control panel status messages,
and provides suggestions for resolving printer and print quality
problems.

About This Manua l

■ Appendix A, “QMS Custo mer Su pport, ” lists useful telephone

numbers and describes how to communicate with QMS through
Q-FAX, the QMS Corporate Bulleti n Board, CompuS e rve, and
Customer Technical Support.

■ Appendix B, “Pri nter S peci fic atio ns, ” lists the specificat ions

for the print engine, controller, and print media.

■ Appendix C, “Document Option Commands,” lists the com-

mands supported by your printer and includes detail ed instruc­tions for using new and revised commands.

■ Appendix D, ”Factory Default Settings,” outlines the configura-

tion menus and shows how each choice or value was set at the
factory.

■ Appendix E, “Character Enco di ng Tables,” shows character

locations for the typeface familie s available on your printe r.

Introduction

1-5

Typographic Conventions

■ Appendix F, “Notices,” lists compliance information with various
safety and internati onal stan dards, as w ell as notices about this
manual.

■ Glossary defines key te rms.

Typographic Conventions

The following conventions are used throughout this manual:

Mixed-Case
Cour ier

Mixed-Case
Italic
Courier

UPPERCASE
COURIER

Mixed case bold QMS DOC commands

lowercase italic

UPPERCASE File and utility names

Text you type, and messages and information
displayed on the computer monitor

Variable text you type; replace the italicized
word(s) with information specific to your printer
or computer

Information displayed in the printer message
window

Variable information in text

» Note: N otes contain tips, extra informa tion, or important information

that deserves emphasis or reiteration.

Caution:

Cautions present infor mation th a t you n e ed to kn ow to avoid

equipme n t damage or extre m e annoyan c e.

WARNING!

Warnings indicate th e possibility of personal injury if a
specific p r o c ed u re is not performed exactly as described in the
manual.

ACHTUNG!

Bitte halten Sie sic h exakt a n die im Handbuch
beschriebene Vorgenhensweise, da sonst Verletzungsgefahr
bestehen könnte.

QMS 3825/3225/2025 User's Guide1-6

Printer Features

The QMS 3825/3225/ 2025 Print System offers a unique combinat ion
of high-performance processing, network/host connectivit y options,
innovative network features, and paper hand ling fe atu res. Your
printer can interface with any IBM PC or compatible and any Macin­tosh, plus most mainframes and min icom pute rs.

This overview outlines your printer’s major features and their benefits.
Specific chapters contain more information on each featu re. Consult
the index or table of contents for guidance in locating this information.

QMS Crown Technology

QMS Crown is a proprietary multit as king printer opera ting system,
which allows QMS to adapt advanced printer software to the evolving
printing needs of users in many different environme nts.

Crown’s multitasking capability allows your printer to process and print
jobs simultaneously instead of sequentially, by using advanced mem­ory management techniques, such as simultaneous interfacing, emula­tion sensing processing, input buffers, job spooling, compile-ahead
processing, compressed data formats, error recovery, user-config­urable memory clients, context switching, and spooling spillover.

Printer Features

■ Simultaneous Interface Operation (SIO)—Although many other
printers have multiple interface ports and automatically designate
a “hot port,” only one port actively receives data at a time. Your
printer is unique because SIO allows all of its interface ports—
LocalTalk, parallel, serial, and an optional network interface—to
be active at the same time. You can have more than one host
computer printing to the printer. Each interface has an input buffer
that receives data while another interf ace is being used to print.

■ Emulation Se nsing Processo r (ESP) Technology—Most print -
ers can recognize only their native command language. Your
QMS printer, however, has ESP (Emulation Sensing Processor)
technology. Using a form of artificial intelligence, ESP technology
analyzes incoming file data from any of the printer ’s interfaces.
ESP technology, which works with most popular commercially

Introduction

1-7

Printer Feat ur es

available applications, selects th e appropriat e emu lation from
those installed on the printer and processes the print job, freeing
you from the need to change printer switch settings or send soft­ware commands to accommodate different printer languages.

■ Input Buffers—T he print er has expandable inp ut buffers, which
enable it to receive large amounts of print data over any or all of
its interfaces. This not only increases the printer’s performance,
but it also relieves the central processing unit (CPU) of time-con­suming print data transmission tasks.

■ Compile-Ahead Processing—Pioneered by QMS, compile-
ahead technology allows the compiling, rasterizing, and printing to
work independently but simultaneously. This significantly reduces
processing time by increasing printer controller throughput.

■ Compresse d Data Format s—Crown printers convert dat a
received by the input buffers into intermedi ate, co mpressed
blocks until the data is needed for printing. These compressed
blocks of data are designed to be processed rapidly by the
printer, and many more can be stored in memory at one time than
can traditional bitmapped images.

■ Automatic Jam Reco very— Crown technology also provides
automatic jam reco ver y. With most printers, if a media jam
occurs, you must remove the jammed media and then reprint the
job. On a Crown printer, if a media jam occurs, once you clear the
jam, the printer reprints the jammed page and cont inues wit h the
print job. This is possible because compressed data formats
allow more pages to be stored in memory . The printer remembers
the last page printed, pulls the necessary interm ediate blo cks
from memory, and automatically reprints any lost pages.

■ User-Configurable Memory Clients— Printer mem ory is
divided among memory “clients.” You can configure the size of
most memory clients to meet your specific printing, computing,
and network needs best.

■ Context Switching—This feature allows Crown printers to pre-
serve the “state” of a language or emulation — including down ­loaded fonts, forms, logos, macros, overlay s, and other data —
when you switch from one printer languag e or emulation t o

QMS 3825/3225/2025 User's Guide1-8

Printer Features

another. Other printers require repeated downl oading of these
capabilities each time they are needed, consumi ng valuable
input, processing, and printing time.

■ Spooling Overflow—S poo led print jobs can transparently spill

over to the hard disk, so buffers are not limited to RAM capaci ty.

PostScript Level 1 and L evel 2 C om patibility

The QMS 3825/3225/2025 Print System provides PostSc ript Level 1
and Level 2 page description capabilities via QMS-developed emu la­tions that are compatible with Adobe’s PostScript Level 1 and Level 2
languages while providing additional capabilit ies. PostS cript controls
the appearance of text, geometric shapes, and images at the printer.
It can rotate, scale, clip, and orient graphic objects on all or part of a
page. The printer produces solid blacks and crisp fonts regardless of
the point size.

The PostScript Level 2 emulatio n supports the capabi lities of the sec­ond generation of Adobe’s PostScript software. Level 2 consolidat es
extensions to the PostScript language and provides new features and
functionality that expa nd the language’s capabilities and improve
overall performance. PostS cript Level 2 features include device-inde ­pendent color, improved memory and resource management, built-in
data compression/decompression filters to speed up transmission
times and save disk space, optimized graphics and text operators,
and patterns and forms support, includi ng patt ern and form cach ing.

Resident Emulations

Although your printer ’s primary emula tion is PostScript , it also sup­ports HP PCL 5, HP-GL, CCITT, imPRESS, LN03 Plus, and Line­printer. The optional QUIC II emulat ion can also be supporte d.

Introduction

1-9

Printer Feat ur es

Resident Typefaces, Fonts, and Symbol Sets

Resident PostScript Typefaces

Your printer comes with 39 PostScript typefaces from 12 typefa ce
families. All resident PostS cript type face fami lies have mul tilingua l
character sets.

The fonts in all of these typeface families can be scaled from 4 points
upward, rotated to any angle in 1° increments, pattern filled, half­toned, shaded, shadowed, and cropped, depending on your applica­tion software. The following PostScript typefaces are resident on your
QMS printer:

Serif
Typefaces

Times Roman

Times Bold

Times Roman Italic

Times Bold Italic

Courier

Courier Bold

Courier Oblique

Courier Bold Oblique

Palatino

Palatino Bold

Palati no Itali c
Palatino Bold Italic

New Century Schoolbook

New Century Schoolbook Bold

New Century Schoolbook Italic

New Century Schoolbook Bold Italic

ITC Bookm an Lig ht

ITC Bookman Demi

ITC Bookman Light Italic

ITC Bookman Demi Italic

ITC Zapf Chancery Medium Italic
This typeface does not come in any other
but the calligraphic italic style

QMS 3825/3225/2025 User's Guide1-10

Printer Features

Sans Serif
Typefaces

Pi or Symbol
Typefaces

Helvetica

Helvetica Bol d

Helvetica Oblique

Helvetica Bol d Obliqu e

Helvetica Narrow

Helvetica Narrow Bol d

Helvetica Narrow Oblique

Helvetica Narrow Bol d Obl ique

Helvetica Condensed

Helvetica Condensed Bold

Helvetica Condensed Oblique

Helvetica Condensed Bold Oblique

ITC Avant Garde Book

ITC Avant Garde Demi

ITC Avant Garde Book Oblique
ITC Avant Garde Demi Oblique

Symbol

! ∀ # ∃ % & ∋ ( ) ∗
∋ + − / Α Β Χ ∆ Ε
Φ Γ Η Ι ϑ Κ Λ Μ Ν Ο Π
Θ Ρ Σ Τ Υ ς Ω Ξ Ψ Ζ 
  γ ! α β χ δ ε φ

ITC Zapf Dingbats

✁✂✃✄☎✆✇✈✉☛☞✌✍✎✏✐✑✒✓✔
✕✖✗✘✙✚✛✜✝✞✟✠✡✢✣✤✥✦✧★✩✪✫
✱✲✳✴✵✶✷✹✺✻✼✽✾✿❀❁❂❃❄❅❆

●❍■❏❐❑❒▲▼◆❖◗❘❙❚❛❜❝
✃✇☞✍✏✕✓✗✂✈☎✄✝✟✡✥✩
✕✘✑✛✣✙✘➉➊➋➌
↔↕➘ ✕➚➛➜➝➞➟➠➡➢➣➤➥✑✙✘
➯ ➱➲➳➴➵ ➶➷ ➸

All of these typeface families are authent ic; they are license d, they
carry the true name, and they have multilingual character sets.

Introduction

1-11

Printer Feat ur es

Resident PCL 5 Fonts

Your printer has the following resident HP PCL fonts. All fonts can be
automatically rotated to landscape orientation. Some are fixed in pitch
and point size while others are scalable . Unless otherwise noted,
samples are shown in 10 point size.

Serif Fonts

San Serif Fonts

Courier 12 pitch 10 point

Courier 12 pitch 10 point Italic

Courier 12 pitch 10 point Bold

Courier 10 pitch 12 point

Courier 10 pitch 12 point Italic

Courier 10 pitch 12 point Bold

Times (scalable)

Times Italic (scalable)

Times Bold (scalable)

Times Italic Bold (scalable)

Univers (scalable)

Univers Italic (scalable)

Univers Bold (scalable)

Univers Italic bold (scalable)

Univers Condensed (scalable)

Univers Condensed Italic (scalable)

Univers Condensed Bold (scalable)

Univers Co n d e n se d Italic Bold (scalable)

Pi or Symbol
Font

✤❉■❇❂❁▼▲ (ITC Zapf Dingbat s)

QMS 3825/3225/2025 User's Guide1-12

Printer Features

Resident HP-GL Symbol Sets

Your printer has the following resident HP-GL symbol sets. All come
in both fixed- and variable-spaced versions, and all are scal able:

9825 Character Set
ANSI ASCI I
French/German
!SO French
ISO G erma n
ISO IRV (International Reference Version)
ISO Itali an
ISO Norway, Version 1
ISO Norway, Version 2
ISO Portuguese
ISO Spanish
ISO Swedish
ISO Swedish for Names
ISO United Kingdom
JIS ASCII
Katakana
Roman Extensions
Scandinavian
Spanish/Latin American
Special Symbols

Multiple Resolutions

Your printer offers a choice of resolution. You may choose 300 x 300
dots per inch (dpi) resolution for everyday office needs or higher reso­lution for PostScript and PCL print jobs that require finer detai l, such
as camera-ready copy or for CAD drawings that demand tighter
angles. Available resolutions are:

Print System High Resolution Low Resolution
3825 600 x 600 300 x 300
3225 400 x 400 300 x 300
2025 400 x 400 300 x 300

Introduction

1-13

Printer Feat ur es

Multiple Print Modes - 3825 Only

The 3825 Print System offers a choice of print modes — dark, normal
and light — which gives you an additional level of control over output
for graphics, CAD, or everyday use.

Printer-Based Job Acc oun ting

Your QM S printer provides job accounting, which can be used to
extract information such as paper utilization per user, time consumed
servicing print jobs per user, usage of different emulations, connectiv­ity options, frequency of jams, times of peak use, features and
options most commonly used (such as duplexing or finishing options),
and number, complexity, and size of jobs per user. The accounting
feature does not prepare a list but provides the information you need
to assess printer use. The accounting is performed by the printer
rather than a host, and the extracted information can be uploaded to
any host by copying it to a floppy disk or by using the FTP get com­mand (if your host supports this command). This information is useful
for billing, report generation , and site resource plann ing. For furt her
information see the “Accounting” section in chapter 3, “Operator Con­trol Menu,” in your system admi nistrat or’s guide.

Resident RAM (Ran dom Acce ss Me mor y)

Your QM S Print System com es with enough RAM to handle most
printing tasks.

3825 The 3825 Print System comes with 32 MB of resident RAM,

the maximum the printer can use and enough to handle virtu­ally any printing task promptly.

3225/2025 The 3225 and 2025 Print Systems come with 16 MB of

resident RAM, which can be upgraded to 32 MB if you need
more room for font downloading, font caching (tempora ry
storage space in RAM), spooling, or enlarging the printer ’s
buffers (the area where data sent from the comput er is tem­porarily stored).

QMS 3825/3225/2025 User's Guide1-14

Printer Features

Internal and External Hard Disk Support

Your printer comes standard with an internal hard disk of at least 170
MB, upgradable to 2.2 GB, and an internal 1.44 MB floppy disk drive.
You have the option of adding up to 6 external SCSI hard disks up to

2.2 GB in size to store downloaded fonts and emulations.
Specifications are included in Q-FAX document 6502, “QMS -tested

SIMMs and Hard Disks.” This document contains a description of
each approved hard disk, its manufacturers and part numbe rs, and
the QMS products on which it can be used. See appendix A, “QMS
Customer Support,” to find out how to access Q-FAX documents.

Power Sav e Mode

Using the control panel, you can set your printer to switch to lower
power usage during periods of inactivity. You can tai lor the power
saver to your needs by setting the interval before it takes effect.

Conven ient Contr ol Pane l Operation

Use the control panel to configure your printer. The printer also uses
the control panel to communicate with you by providing messages
about its status, including any co ndit ions that require your attent ion.
These messages can be displayed in a user-selectable language
(English, French, Ge rman, or S pani sh ). Se e “The Co ntrol Panel ” sec­tion in Chapter 2, “Daily Operation, ” in this manual fo r complet e info r­mation on using the control panel.

RISC-Based Controller

Using a RISC-based processor,
3825 the QMS 3825 Print System can deliver print speeds up to 38

pages per minute.

3225 the QMS 3225 Print System can deliver print speeds up to 32

pages per minute.

2025 the QMS 2025 Print system can deliver print speeds up to 20

pages per minute.

Introduction

1-15

Printer Feat ur es

Flexible Document Handling Capabilities

Your printer can use paper of almost any size from A5R (5.8" x 8.27";
148 x 210 mm) to Ledger (11" x 17"; 239 x 432 mm). It has two stan­dard paper input bins that accommodat e 250 sheet s each. Optional
input and output bins increase the media capaci ty to 1,500 or 3,000
sheets, as well as giving you duplexing capabilities.

QMS PS Exec utive Series Utilities

Provided in both PC and Macintosh ve rsi ons, the QM S PS Exe cutive
Series Utilities software is an easy-to-use tool for configuring the
printer. For example, you can set or change communication prot o col
between your printer and host compute r, download fonts, change
printer emulations, print screens from your monitor while the printer is
in PostScript-only mode, co nfigure the font cache, change input and
output bins, reconfigure printer buffers and hard disks, and change
the name of the printer. The QMS PS Executive Series Utilities also
provide an easy means for printing PostScript files. The on-li ne help
contains installation and operat ion instructio ns and further explains
the program’s functions.

Optional Accessories

The QMS 3825/3225/2025 Print System offers man y opt ions to
expand its capabilities.

Advanced Paper Handling O ption

The Advanced Paper Handling Option include s a duplex printing
module, a large-capacity input bin which accommodates 1,500
sheets of paper, and a printer supplies storage cabinet.

Large-Large-Capacity Input Tray 
3825/3225 Only

This optional tray is an input bin holding up to 2,500 sheets of
print media in sizes up to Ledger.

QMS 3825/3225/2025 User's Guide1-16

Printer Features

Large Capacity Output Stacker  3825 Only

The optional stacker holds up to 2,750 sheets of 20 lb
(75 g/m2) paper or 2,400 sheets of 24 lb (90 g/m2) paper in Letter
or A4 size. Paper is stacked faced down.

Hard Disk Expandability Options

A larger internal hard disk and up to 6 external hard disks can be
added to your system for permanent downloadable font and emu­lation storage and for increased job spooling capability. The sys­tem supports disks up to 2.2 GB in capacity.

Printer Memory Upgrade  3225/2025 Only

The QMS 3225 and 2025 Print Systems come wit h 16 MB of
RAM, which can be upgraded to 32 MB to allow your printer to
grow with your needs. Additional RAM can provide room for font
downloading and font caching. Additional RAM also provides bet­ter printing performance and exp ands your printing capabilities,
allowing you to send large, graphics-intensive files without tying
up the host computer for long perio ds.

» Note: The QMS 3825 Print System com es with 32 MB of RAM.

Network Interface Options

In addition to the three standard interfaces—parallel, serial, and
LocalTalk— th e QMS 3825/3225 /202 5 Print System supports a
variety of network options.

■ A CrownNet interface allows you to connect simultaneously
to

✓ an Ethernet network running AppleTalk, LAN Manager/

LAN Server, NetWare, and/or TCP/IP protocols, or

✓ a Token-Ring network running LAN Manager/LAN Server,

NetWare, and/or TCP/IPprotocols

Introduction

1-17

Printer Feat ur es

■ Basic network interfaces, designed fo r printers operati ng in
only one network protocol at a time, include

✓ a standard Ethernet option which supports both DECnet

✓ a standard Token-Ring opti on which supports TCP / IP or

✓ a standard IBM 3270A/5250 protocol

Remote Console Option

When you use an optional network interface and its accomp any­ing software, you also have the ability to estab lish a remot e con­sole connection. Printer status messages appear on the rem ote
console as well as the printer’s control panel, so you don’t have to
leave your workstation every time the printer needs attention.
Moreover , y ou’ll know right away if the printer is tied up with a jam
or other simple problem requiring your attent ion .

and TCP/IP, or AppleTalk, or NetWare

NetWare

Instructions for using a remote conso le are included in the

Crown Remote Console User ’s Guide

setting up a remote console session in TCP/IP and DECn et envi­ronments. Instructions for opening a remote console session in
all other protocols are included in the

Card System Administrator’s Guide.

manual is shipped with each optional net work interf ac e.

Kanji and Other Font Options

A Kanji upgrade kit, which gives your printer the capability of
printing Japanese fonts, is available for your QMS printer. Other
downloadable fonts for PostScript and HP emulatio ns are also
available. Con tact your QMS vendor for a list of all available
fonts.

❖

QMS 3825/3225/2025 User's Guide1-18

QMS

, along with instructions for

QMS CrownNet Interface

A copy of the appropriate

2

Daily Operation

In This Chapter . . .

■ How to turn on the printer

■ How to print files

■ How to use the control panel

■ How to select and store media

■ How to duplex a print job

■ How to collate a print job

■ How to select resolution

■ How to select page orientation

■ How to select input and output bins

■ How to refill input bins

Introduction

Introduction

This chapter explains daily printer operat ion. It contains informa tion
about printing on paper, labels, and transparencies; select ing and
storing media; using the control panel; adding paper to the input bins;
duplexing; collating; changi ng re so lution; and selectin g page
orientation.

Turning on the Printer

The printer ’s power switch is located on the right rear panel. Make
sure the power cord is properly connected to the printer and to a
grounded outlet before turning on the power switch.

» Note: If the op tional Large Capacity Output Stacker is installed

(3825 Print System only), always use the stackers power switch.

Power s witch

The power indicator on the control panel lights when the printer is on.
Unless it’s disabled, a start-up page prints after the print er perform s
its initial self-tests. The start-up page lists the printer’s name, all avail­able interfaces, and other useful inform atio n.

QMS 3825/3225/2025 Users Guide2-2

Printing Files

The QMS 3825/3225/2025 Print System is designed to serve more
than one person. With its ESP and SIO features, your printe r can
directly serve three hosts (via the standard serial, parallel, and Apple­Talk interfaces).

In most installation s, the printer will be connect ed to a network of
users through an optional network interface. If you are connected to
the printer over a network, see your system administrator for specific
printing instructions, because man y feature s on your QMS printer
may be customized to the needs of your particular network.

Even with a network connection, you can easily customize your print
jobs. Without ever touching the print e r’s control panel, you can get
just what you need through your application software or through QMS
Document Option Commands.

Using Application Software

If you are using an application to print your files, check for a QMS
3825/3225/2025 printer driver . I f your printer model is supported, your
application may have its own method of selectin g certain document ­handling features, such as page orient ation, duplex or simplex print ­ing, and number of copies. If these specific drivers are not ava ilabl e,
you can select a comparable PostScript driver, such as another QMS
driver or a LaserWriter driver. However, comparable drivers may not
allow you to access all of the printer’s features.

Printing Files

Using QMS DOC

Even if you are unable to customize print settings through your appli­cation, you can still use the printer featu re s in your own way. For
example, you may want to print a FrameMaker PostS cript file in
duplex mode on letter-size paper, just after a co-worker has printed a
landscape mode job in PCL 5 emulation on ledger paper. QMS Docu­ment Option Commands, or QMS DOC, can ac commodat e your
requests without affecting the prin ter configurat ion for ot her use rs.

With QMS DOC, you can add special commands to the beginning of

Daily Opera t ion

2-3

Using the Control
Panel

your files that instruct the printer to use specific feat ures. Use QM S
DOC to select an emulation, an inpu t bin or paper size, duplex, orien­tation, and more. The features you select take effect only for the print­ing of your file. After it prints, the QMS DOC added to the beginning of
the next file takes effect. If no QMS DOC is p rese nt for the n ext fi le,
the printer returns to its default values. QM S DO C is the key to mak­ing your QMS printer a true departmental printer. Your network sys­tem administrator may be able to establish a special print queue for
you that adds the QMS DOC you want to the beginning of every file.

QMS Crown Do cu men t Option Com m a nds

The
included with the printer, gives complete information on how to use
the commands.

documentation,

Using the Control Pan el

The control panel on your QMS printer offers a convenient way to
direct the printer’s operatio n. It also displays the current status of the
printer, including any condition that needs your attention.

The control panel consists of the following parts:

■ Six indicator s to provide pri nte r status inf orma tion .

■ A message window to display sta tus and configuration

informa tion .

■ Eight keys to allow you to control the printer.

QMS 3825/3225/2025 Users Guide2-4

Control Panel Indicators

The Power light indicates whether the printer’s
power is turned on.

The arrow-shaped light to the left of the Online/
Offline key indicates w hether the printer is on
line. When the printer is on line the green light
shows; when it is off line, the light is out.

The Receiving light shows when the printer is
receiving data.

The Error light shows when the printer requires
operator intervention. This indicator is usually
accompanied by a status message in the
message window.

Using the Control
Panel

Daily Opera t ion

The Duplex light shows when the printer is
processing a double-sided print job. Duplexing is
only possible if the printer has the optional
duplexing unit installed.

The printer icon offers several kinds of
information. Lights indicate

■ Which input bin is selected.

■ Which output bin is selected.

■ Location of any media jams.

2-5

Using the Control
Panel

Message Window

The control panel message window is the printer’s chief means of
communicating with the operator . In 2 lines of 16 characters each, the
printer sends messages about its statu s and about errors encoun­tered while printing a job.

When you change printer configuration options, the message window
is your guide through the printer’s menu structure. During configu ra­tion, the top line of the message window typically displays the name
of the menu you are in while the second line displays options wit hin
that menu one at a time.

Control Panel K eys

The eight control panel keys are your chief means of communicating
directly with the printer. Keys are used to switch the printer from on
line to off line status, to cancel and end jobs, to print a status pa ge,
and to navigate through the configu ratio n menus.

The Online/Offline key switches the printer
between on-line and off-line status. When the
printer is on line, the green arrow to the left of the
key is on.

The Cancel key deletes the current job, the one
that is currently printing, from the print queue.
The cancellation process affects only the portion
of the current job that has not yet been
processed for printing, so the printer may not
respond immediately to the cancel request.

If you press the Cancel key by mistake, or if you
decide not to cancel a job after pressing this key,
press the Menu key to “cancel” the Cancel key’s
function.

This key may be used while the printer is on line.

» Note: Turning the printer off to

cancel a job also erases all jobs
spooled in the printer.

QMS 3825/3225/2025 Users Guide2-6

Using the Control
Panel

The End Job key se nds an e nd-of-job indicator to
a currently compiling job that does not contain
one.

This key may be used while the printer is on line.

Pressing the Status Page key causes the printer
to print a status page. Using menu choices
described in Chapter 6, “Special Pages and
Startup Options Submenus,” of your system
administrator’s guide, you can tell the printer
whether to print a single page of information or
more detailed information on multiple pages.

This key may be used while the printer is on line.

» Note: The following keys may be used o nly while the printer is

off line. Pressing these keys while the printer is on line could
result in the loss of print jobs.

Press the Menu key to enter the configuration
menu. After you press the Menu key, the
message window displays the following:

CONFIGURATION

OPERATOR CONTROL

The Menu key also has a cancel or abort
function. If you are changing a menu option and
want to cancel that change, press the Menu key
once. Any change you may have made to the
option is immediately canceled, and th e
message window displays the name of the option
you were attempting to change. If you are in a
submenu and want to return to the previous
level, press the Menu key once. Each press of
the Menu key moves up one level in the menu
structure or moves one character or digit back if
you are entering alphanumeric values.

Press the Previous key to display the previous
option in the loop of options for the current level.
You also use the Previous key to move ba ckward
through character choices when setting values
for some options.

Daily Opera t ion

2-7

Selecting and
Storing Me dia

Press the Next key to display the next option in
the loop of options for the current level. You also
use the Next key to advance through the
character choices when setting values for some
options.

Press the Select key to move down one level in
the menu structure. The top line of the message
window always displays the current menu level.
You also use the Select key when entering
alphanumeric characters. After using the Next
and Previous keys to change individual
characters, you press the Select key to verify that
character and move to the next. When the entire
value is set, you press the Select key to enter the
new setting.

Selecting and Storing Media

Paper Selection

The quality of your print job depends in large part on the quality of the
paper and storage method you select.

The printer accomm odat es 18 to 24 pound (68 to 90 g/m2) paper.
You may achieve in creased blacks and sharper contrast by using

special laser printer paper . This paper is thicker, smoother, and whiter
than copier paper and gives your page a more professional appear­ance. Conventional copier paper is suitab le for mo st application s.
Copier paper has a smooth surface, cont roll ed e lectrical prop ertie s,
and heat stability. This ensures satisfactory image transfer without
excessive curl.

You m ay also use special paper for specific appli catio ns. Bond
papers, which are often used for stationery, generally have a water­mark and often use cotton rath er than wood fibe r. However , textured
paper may cause uneven results. Colored paper may also be used,
but not paper with a colored coating applied after the paper is made.

QMS 3825/3225/2025 Users Guide2-8

Selecting and
Storing Me dia

Transparencies and Labels

You can print transparencies for overhead projectors and sheets of
self-adhesive labels with your QMS printe r. However, these special
materials require some special handling:

■ Turn off the duplex unit before printing labels or transparencies.

■ Always use the upper input bin and the side media exit. This

maintains a straight printing path, which helps assure high quality
output.

Printing on Transparencies

Use only transparencies recommended for use in laser printers. They
should be able to withstand temperatures up to 200° Fahrenheit.

Remove each transparency from the side media exit immediat ely
after printing to prevent jams of subsequent sheets.

Printing on Labels

Adhesive label stock is paper treated with pressure-sensitive adhe ­sive backing. Use only label stock specifically designed for laser print­ing. The procedure for feeding labels is almost the same as for
regular paper except that you must use the side media exit and load
the paper cassette print side up.

Format label data within you r application. Try printing your data on a
plain sheet of paper first to check its placement.

Media Storage

The manner in which you store media makes a big diffe rence in print
quality and printer operation. Media that is not properly stored is more
likely to jam. Keep all media in good condit ion by storing it

■ In its wrapper

■ On a flat surface

■ In a closed cabinet

■ In a cool dry area

Daily Opera t ion

2-9

Selecting a Media
Size

Media Sizes

The printer supports the following m edia sizes:

Media Media Size Imageable Area Feed

A3
A4
A5R
B4
B5
Executive
Ledger
Legal
Letter

Inches Millimeters Inches Millimeters

11.75 x 16.50 297 x 420 11.38 x 16.22 289 x 412 Short

8.27 x 11.75 210 x 297 7.93 x 11.38 202 x 289 Long

5.83 x 8.27 148 x 210 5.51 x 7.96 140 x 202 Short

9.85 x 12.88 250 x 327 9.53 x 12.57 242 x 319 Short

7.17 x 10.12 182 x 257 6.86 x 9.81 174 x 249 Long

10.50 x 7.50 267 x 190 10.33 x 7.33 262 x 186 Long

11.00 x 17.00 279 x 432 10.67 x 16.67 271 x 424 Short

8.50 x 14.00 216 x 356 8.17 x 13.67 208 x 348 Short

8.50 x 11.00 216 x 279 8.17 x 10.67 208 x 271 Long

Edge

Selecting a Media Size

Input bins for letter and ledger or A3 and A4 sizes are standard. Each
standard input bin has a special metal tab that the printer uses to
sense the media size loaded in the bin. If you modify one of the stan­dard input bins, you must also replace this tab. The optional large­large capacity input bin can also be modified to accept different paper
sizes. See the instructions for changing an input bin’s media size later
in this chapter.

When you use a media size selection command, the printer searches
the input bins for the matching media size. When it finds a match, it
uses media from that bin to print your file. If you know the printer has
been loaded with a certain media, you can use the media size selec­tion commands to select the input bin containing that media even if
you do not know the input bin number. (See the

ment Option Commands

using DOC in your files.)

manual for complete info rmat ion abou t

QMS 3825/3225/2025 Users Guide2-10

QMS Crown Docu-

Selecting an Input Bin

Your print er has two standa rd input bin s and two optional input bins:

■ Upper input bin

■ Lower input bin

■ Large-capacity input bin (optional)

■ Large-large-capacity input bin (optional — 3825/3225 only)

The illustration below show s the locations o f these bins. The inp ut
bins support several types and sizes of media. The optional large­capacity bin expands the printer’s paper capa city to approximately
1,500 sheets of letter or A4 size paper (500 sheets for the upper and
lower bins, and 1,000 sheets for the large- capacity bin). The option al
large-large-capacity bin increases th e printer’s capacity to approxi­mately 3,000 sheets of paper up to ledger size (500 sheets for the
upper and lower bins and 2,500 for the large-large capacity bin).

Selecting an Inp ut
Bin

Upper

Lower

Large-
Capacity

Upper

Lower

Large-Large-

Capacity

The indicators on the control panel printer icon light to show the cur­rently selected input bin. The system admin istrator can use the fol­lowing procedure to select a default input bin through the control
panel.The printer uses paper from the def ault input bin if your file
does not specify a different paper size or input bin.

Daily Opera t ion

2-11

Selecting an
Input Bin

» Note: Select LCIT as th e default to use whic hever large-capacity input

bin yo u have installed, the large-capacity input bin or th e large-large-
capacity input bin.

1 Press the Online/Offline key to take the printer off line.

The indicator light by the key goes out and the message window
continues to display

or

IDLE

2 Press the Menu key to enter the configuration menu.

The message window displays

CONFIGURATION
OPERATOR CONTROL

3 Press the Select key to enter the menu; then press the Next

key until the Inputbin menu appears.

The message window displays

ENERGY SAVER

OPERATOR CONTROL
INPUTBIN

4 Press the Select key; then press the Next key u ntil the input

bin you want appears in the message windo w (in this case
upper). Press the Select key.

The message window momenta rily displays

UPPER
IS SELECTED

and then

OPERATOR CONTROL
INPUTBIN

QMS 3825/3225/2025 Users Guide2-12

5 Press the Online/Offline key and the followi ng prom pt

appears:

SAVE CHANGES?
NO

6 Press the Next key until YES appears. Press the Select key

to save changes.

7 Press the Online/Offline key to place the printer back on line,

making it availabl e for the next prin t job.

Printing Du plex

With the optional duplex print ing m odule inst alle d, you can print on
both sides of any size paper (including ledger). The illustration below
shows how to load paper in the input bins for simplex or duplex print­ing on letterhead. See chapter 8, “Engine, Miscella neous, and Disk
Operations,” in the system administrat o r’s guide for information on
printing combinat ion sim plex and duple x jobs on letterhead or
prepunched paper.

Printing Duplex

QMS

Simplex Duplex

The duplex printing indicator on the control panel ligh ts when a print
job is using the duplex printi ng modu le.

Daily Opera t ion

2-13

Printing Duplex

There are two types of two-sided printing: duplex and tumble duplex.
The illustration below show s the difference between t hese two types.

Side 1

Portrait

Side 2

Side 1

Landscape

Side 2

DUPLEX

Side 1

Portrait

Side 2

Side 1 Side 2

Landscape

TUMBLE DUPLEX

Once the optional duplex printing module is installed on your printer,
the Duplex option and Tumble Duplex option appear in the Operator
Control menu. See chapter 3, “Operator Control Menu,” in the system
administrator’s guide for more information on these two options. Use
your application top choose duplexing on a per job basis or the con­trol panel to set duplexing as the default. To select duplex printing
through the control panel, follow these ste p s:

1 Press the Online/Offline key to take the printer off line.

The indicator light by the key goes out and the message window
continues to display

or

IDLE

ENERGY SAVER

2 Press the Menu key to enter the configuration menu.

The message window displays

CONFIGURATION
OPERATOR CONTROL

QMS 3825/3225/2025 Users Guide2-14

Printing Multiple
Copies

3 Press the Select key to enter the menu. Press the Next key

until the Duplex menu appears.

The message window displays

OPERATOR CONTROL
DUPLEX

4 Press the Select key. Press the Next key until ON appears in

the message window. Press the Select key.

The message window momenta rily displays

ON
IS SELECTED

and then

OPERATOR CONTROL
DUPLEX

5 Press the Online/Offline key, and the following prom pt

appears:

SAVE CHANGES?
NO

6 Press the Next key until YES appears. Press the Select key

and then press the Onl ine/ Offli ne key to place the printer
back on line, making it available for the next print job.

Printing Multiple Copies

Your QM S printer can print up to 999 copies of your file. It is best to
leave the default as 1 and change the number of copies for each file
through your application. To change the number of copies through the
control panel, refer to the “Alphanumeric Values” section in chapter 1,
“Introduction,” of yo ur system administrator ’s guide.

Daily Opera t ion

2-15

Collating Copies

Collating Cop ies

With its unique virtual mem o ry managem ent, your QMS printer can
deliver multiple copie s of your files i n col lated order t o eit her of the
face-down output bins or the optional large-capacity output stacker.
Collated and uncollated stacking for two copies of a four-page docu­ment are illustrated below.

4

3

2

1

4

3

2

1

Collated Uncollated

3

2

2

1

1

4

4

3

The default value for collation is On. To change the default for all print
jobs, follow these steps:

1 Press the Online/Offline key to take the printer off line.

The indicator light by the key goes out and the message window
continues to display

or

IDLE

ENERGY SAVER

2 Press the Menu key to enter the configuration menu.

The message window displays

CONFIGURATION
OPERATOR CONTROL

3 Press the Select key to enter the menu. Press the Next key

until the Collation menu app ears.

The message window displays

OPERATOR CONTROL
COLLATION

QMS 3825/3225/2025 Users Guide2-16

Selecting
Resolution

4 Press the Select key. Press the Next key until OFF app ears

in the message window. Press the Select key.

The message window momenta rily displays

OFF
IS SELECTED

and then

OPERATOR CONTROL
COLLATION

5 Press the Online/Offline key and the followi ng prom pt

appears:

SAVE CHANGES?
NO

6 Press the Next key until YES appears. Press the Select key

and then press the Onl ine/ Offli ne key to place the printer
back on line, making it available for the next print job.

Selecting Resolution

Your QM S printer gives you a choice of print resolution. That is, you
can choose whether your files are printed with 300 x 300 dots per
inch (dpi) or at a higher resolution:

3825 600x600 dpi
3225 400x400 dpi
2025 400x400 dpi

The lower resolution prints more quickly and uses less toner. It is suit­able for many routine office needs, such as interoffice memos and
draft copies of documents. For camera-re ady copy or presentat ion
documents, however, you will probably want the sharpest, clearest

Daily Opera t ion

2-17

Selecting
Resolution

image your printer can make, so you will select the higher setting.
Many applications allow you to change resolution on a per job basis.
Use the control panel only if you want to change the default.

The higher setting is the default value. To change the resolution

1 Press the Online/Offline key to take the printer off line.

2 Press the Menu key to enter the configuration menu.

3 Press the Select key to enter the menu. Press the Next key

The indicator light by the key goes out and the message window
continues to display

or

IDLE

The message window displays

CONFIGURATION
OPERATOR CONTROL

until the message window displays

CONFIGURATION
ADMINISTRATION

ENERGY SAVER

4 Press the Select key. Press the Next key until the messag e

window disp lay s

ADMINISTRATION
ENGINE

5 Press the Select key. Press the Next key until the messag e

window disp lay s

ENGINE
DEF. RESOLUTION

6 Press the Select key.

On a 3825 Print System, the message window displ a ys

DEF. RESOLUTION
*600 DPI

QMS 3825/3225/2025 Users Guide2-18

Selecting
Resolution

On a 3225 or 2025 Print System, the message window displays

DEF. RESOLUTION
*400 DPI

7 Press the Next key.

The message window displays

DEF. RESOLUTION
300 DPI

8 Press the Select key.

For 1.5 seconds, the message window displays

300 DPI
IS SELECTED

and then

ENGINE
DEF. RESOLUTION

9 Press the Online/Offline key and the followi ng prom pt

appears:

SAVE CHANGES?
NO

10 Press the Next key until YES appears. Press the Select key

to save the change.

11 Press the Online/ Offl in e key agai n to place the prin ter back

on line, making it available for the next print job.

» Note: It takes approximately 12 seconds for a change in resolution to

take effect.

Daily Opera t ion

2-19

Selecting P a g e
Orientation

Selecting Page Orientation

You may select either portrait or land sca pe orient ation. There is no
need to load media differently in the input bin s for landscape orient a­tion. Using letter-size paper as an example, the illustrat ion below
shows both orientations relative to direction of media movement
through the printer.

Portrait

Landscape

Most applications allow you to select page orientation when printin g.
Use the control panel only if you want to change the default setting for
page orientation. To select the page orientation from the control
panel, use the following procedure:

1 Press the Online/Offline key to take the printer off line.

The indicator light by the key goes out and the message window
continues to display

or

IDLE

2 Press the Menu key to enter the configuration menu.

The message window displays

CONFIGURATION
OPERATOR CONTROL

3 Press the Select key to enter the menu. Press the Next key

until the message window displays:

OPERATOR CONTROL
ORIENTATION

ENERGY SAVER

QMS 3825/3225/2025 Users Guide2-20

Number-U p Printing

4 Press the Select key. Press the Next key until the orientation

you want appears in the message wi ndo w (in this exam ple ,
landscape). Press the Select key.

The message window momenta rily displays

LANDSCAPE
IS SELECTED

and then

OPERATOR CONTROL
ORIENTATION

5 Press the Online/Offline key and the followi ng prom pt

appears:

SAVE CHANGES?
NO

6 Press the Next key until YES appears. Press the Select key

and then press the Onl ine/ Offli ne key to place the printer
back on line, making it available for the next print job.

Numbe r-Up Printing

Your print er has the capabil ity to do num ber-up, or “n-up,” printi ng
using QMS Document Option Commands. Number-up printing allows
you to print a high volume of pages on less paper at a fraction of the
time. For example, you may choose 2-up (two pages printed on one
side of a page and printed in half the time) or 4-up (four pages printed
on one side of a page and printed in one quarter of the time). Refer to

QMS Crown Document Option Commands

the
information on how to do number-up printing.

Daily Opera t ion

manual for complet e

2-21

Adding Paper to the Input Bins

Adding Paper to the Input
Bins

The upper and lower input bins hold up to 250 sheets of paper each.
Follow these steps to load paper into these bins:

1 Grasp the sides

of the bin and lift
it slightly to pull it
away from the
printer. Set the
bin on a level
surface.

2 Raise the bin

cover to its
upright position
and then lift it
from the bin. Set
the cover aside.

QMS 3825/3225/2025 Users Guide2-22

Using the Large-
Capa city Input
Tray

3 Gently tap up to

250 sheets of
paper on the side
of the stack to
even them and
then place the
stack in the bin.

» Note: Make sure that the size of paper you add m atches the s ize

selected on the metal page sensing tab located at the front of the
input bin. The printe r jams if the pape r is not matched properl y. Also,
do not load paper past the limit line on the input bin. Overloading
causes jam s.

4 Replace the bin cover and gently but firmly reinse rt the bin

into the printer, being careful not to damage the guide pins.

Limit Line

Using the Large-Cap acity Input Tray

The LCIT holds up to 1,000 sheets of paper or other media in Letter,
Legal, A4, A5R, B4 and B5 sizes.

Large-Capacity Bin In dicators

The optional large-capacity input bin has one button to lower the

Daily Opera t ion

2-23

Using the Large-
Capacity Inp u t
Tray

paper tray and three lights to indicate bin status:

Tray Down
Button

Ready
Light

Paper Mis-set
Light

Cover Open
Light

Press this button before adding paper to the large­capacity input bin. The top and front covers of the bin
must be closed.

The Ready Light is inside the Tray Down button. This light
is visible when the large-capacity bin is ready to be used.
The light flashes while the tray is moving up or down. The
light goes out when the bin cannot be used.

This indicator lights if paper is loaded incorrectly or if the
paper size dial is not set properly. The tray automatically
lowers when the mis-set indicator lights. To correct the
problem, open the bin cover, adjust the positioning of the
paper, or set the size dial to the proper setting and close
the bin cover.

This indicator lights when the top and/or front covers of
the bin are open. If either cover is open, the bin cann ot be
used. Close the covers before continuing.

Adding Paper to the Lar ge-Capacity Bin

The optional large-capacity input bin holds up to 1,000 additional
sheets of print media in Letter, Legal, A4, A5R, B4 and B5 sizes. To
load paper into the bin

1 Press the Tray Down button to lower the tray. The Ready light

within the button flashes while the tray is moving down. (If
the bin runs out of paper while a job is printing, the tray low­ers automatically.)

QMS 3825/3225/2025 Users Guide2-24

Using the Large-
Capa city Input
Tray

2 When the light stops

flashing , open the bin
cover and move the
chain guide out of the
way).

B4

3 If the paper size is correct, simp ly add more pa per. If you

want to change page sizes, you must first rem ove any
existing paper fr om the bin.

4 Set the page size dial to

the required page si ze.
Make sure the dial clicks

8 x14

into place, or the bin
does not rise.

1/2

Larger

Smaller

5 Bo w the pap er slig htly to insert it into the bin an d load the

paper so it is aligned with the inne rmost ed ge of th e bin.

» Note: Make sur e to chec k the pro per feed edge (see the table

on p age 10 of this c hapter ) before loading paper. Paper jams
can oc cur when paper is loaded impr operly .

Daily Opera t ion

2-25

Using the Large-
Capacity Inp u t
Tray

6 Reposition the chain

guide into the slo t at the
center edge of the paper
stack. The chain guide
keeps the paper in the
correct positi on and
helps prevent paper
jams. Make sure the
chain guide is not resting
on top of the paper or to
either side of the slot.

7 Close the bin cover. The tray automatically goes up to the

feed positi on when the cover i s closed. If the tray does not
return to feed position, check to make sure the paper size
dial is locked in the correct position.

QMS 3825/3225/2025 Users Guide2-26

Using the Large-
Large-Capac ity
Input Tray

Using the Large-Large- Capacity Inp u t Tray

The Large-Large-Capacity Input Tray (LLCIT) for your QMS 3825/
3225 Print System allows you to load 2,500 sheets of paper at a time,
in letter, legal, ledger, A3, A4, and B4 sizes.

Installing the LLCIT

The LLCIT must be installed by a QMS-authorized service represen­tative. See appendix A, “QMS Customer Support ” if you do not know
how to reach your service contact.

Moving the Printer

Because the LLCIT holds a heavy load, it has a metal prop plate at
the back corner for added support. The prop plate helps prevent the
printer from tipping, even when the LLCIT is fully loaded. If you need
to move the printer, you must

■ Remove the paper from the LLCIT

■ Remove the prop plate to avoid damage to the printer or the floo r

To remove the prop plate, simply remove the two screws holding it in
place. The prop plate slips off easily. Reinstall the prop plate as soon
as the printer is in its new location.

Be careful not to tip the printer while moving it.

WARNING!

printer from place to place, yo u must remove the metal prop plate
from under the back corner of the LLCIT. Be c areful not to tip the
printer while mo ving it.

ACHTUNG!

installiert, m üssen Sie d ie Metallstütze unter der h interen Ecke des
LLCIT entfernen. A chten Sie beim Verschieben dar auf, daß das
Druckssytem nicht kipp t.

Daily Opera t ion

Once the LLCIT is installed, if you need to move the

Soll der Druc ker versetzt werden un d der LLCIT ist

2-27

Using the Large-
Large-Capacity
Input Tray

Large-Large-Capacity Input Tray Indicators

The Large-Large-Capacity Input Tray (LLCIT) has step-by-step
instruction illustrations, a button to lower the interior tray, and an error
light to alert you to any condition that requires your attention.

Instruction Illustrations Once you know how to load paper from

reading this manual, the step-by-step
illustrations will help you remember in what
order to perform the various steps.

Tray Down Button Press this button to lower the paper tray inside

the LLCIT. The tray must be at the bottom
position before you can load paper.

If the printer runs out of paper, the tray lowers
automatically.

This button lights when the tray is in motion.

Error Light This red light comes on if paper is loaded

incorrectly , if the paper size d oes not match the
tray’s setting, or if the LLCIT door is open.

Selecting a Paper S ize

Changing the paper size for the LLCIT requires special care to avoid
damaging electrical connections. We recommend t hat you

✓ Evaluate your printing ne eds and choose one size for the

LLCIT

✓ Have the service representative set t he LLCIT for that size

during installation

✓ Do not alter the size setting

» Note: Only a qualified QMS service techn ician should cha nge the LLCIT

size settings. Service instructions for changing the p aper size are
included in cha pter 5, Advanced Printer Use. If you damage the
printer or the Large-Large-Capacity Input Tray while chan ging the size
settings, it will affect your warranty.

QMS 3825/3225/2025 Users Guide2-28

Using the Large-
Large-Capac ity
Input Tray

Adding Paper to the LLCIT

The LLCIT holds up to 2,500 sheets of paper in letter, legal, ledger,
A3, A4, and B4 sizes. Once the size is set, add paper of the same
size and orientation as the paper that was previously loaded.

» Note: Only a qualified QMS service techn ician should change the LLCIT

paper size. Servic e instructions are included in cha p ter 5,  Advanc ed
Printer Use. If you dama g e the printer or the Large-Large-Capacity
Input Tray while changing the size settings, it will affect yo ur
warranty.

To add paper to the LLCIT

1 Remove the upper and lower input bins.
2 Push the Tray Do wn bu tton to lower the interior paper tray.

The tray moves slowly.

3 When the light stops flashing, open the LL CIT doo r and lift

the clear plastic lid.

4 Remove and discard the top and bottom sheets from the new

paper supply.

Top and bottom sheets sometimes have traces of glue which can
cause jams.

5 Follow the paper manufacturer’s instructions as to which

side of the paper sho uld print firs t.

Printing the proper side first helps prevent excessive paper curl,
which is especially important if you are using the optional Large­Capacity Output Stacker. The paper wrapper usually has an
arrow to indicate which side to print first. Load paper so the arrow
points up.

6 Bow the paper slightly to insert it into the bin, and slide it in

until it is aligned with the in ner most edg e of the bin.

» Note: Make sure to use the same size paper in th e same

orientation as you were using before.

7 Close the lid, and shut the door until it snaps.
8 Wai t for the paper tray to reach its uppermos t posi tion.

Daily Opera t ion

2-29

Selecting an
Output Bin

Selecting an Output Bin

The QMS 3825/3225/2025 Print System has three stan dard outp ut
bins:

■ The upper bin

■ The lower bin

■ The side bin

An optional large-capacity output stacker is available for the 3825
Print System:

The illustration below show s the locations of these bins. The upper
and lower bins have a combined capacity of 1,500 sheets (stacked
face down). The side bin can hold up to 100 sheets (stacked face up).
The upper and lower bins automatically shif t the pages right or left to
separate print jobs. This “offset stacking” feature helps users find print
jobs quickly. The optional large capacity out put stacker holds up to
2,750 sheets of 20-pound (75 g/m
pound (90 g/m

2

) in Letter/A4 size only.

2

) paper or 2,400 sheets of 24-

Upper

Lower

Side
(folds ou t)

Optional
Large-Capacity
Output
Stacker

The indicators on the control panel light to show the currently
selected output bin. The system admi nistrat or chooses a def ault out-

QMS 3825/3225/2025 Users Guide2-30

Selecting an
Output Bin

put bin by using the control panel and the Outputbin selection in the
Operator Control menu. Choose Upper for the upper output bin.
Choose Lower for the lower output bin. Choose Side for the side

any

(face-up) output bin. Choose * for
LCOS, if installed) output bin. Choose LCO S for the optional large ­capacity stacker, if it is installed.

The LCOS, an option for the 3825 Print System, handles only Lette r/
A4 size paper. If you are using a different paper size and printing from
an application, LCOS will not be a selectable optio n. If you are prin t­ing without using a printer driver, and you select LCOS, the printer will
automatical ly use a different face -down outp ut bin .

» Note: The side bin displays as a choice only when it is open. The large-

capacity output stacker displays only when it is installed.

For example, follow these steps to select the lowe r output bin:

1 Press the Online/Offline key to take the printer off line.

The indicator light by the key goes out and the message window
continues to display

face-down (upper, lower, or

or

IDLE

2 Press the Menu key to enter the configuration menu.

The message window displays

CONFIGURATION
OPERATOR CONTROL

3 Press the Select key to enter the menu. Press the Next key until

the Outputbin menu appears. The message window displays

OPERATOR CONTROL
OUTPUTBIN

Daily Opera t ion

ENERGY SAVER

2-31

Selecting an
Output Bin

4 Press the Select key. Press the Next key until the lower ou t-

put bin appears in the mess age wind ow. Press the Select
key.

The message window momenta rily displays

and then

5 Press the Online/Offline key. The following prom pt app ears:

6 Press the Next key until YES appears. Press the Select key

and then press the Onl ine/ Offli ne key to place the printer
back on line, making it available for the next print job.

LOWER
IS SELECTED

OPERATOR CONTROL
OUTPUTBIN

SAVE CHANGES?
NO

QMS 3825/3225/2025 Users Guide2-32

Using th e Side
Media Exit

Using the Side Media Exit

Heavy paper stock, transparencies, and labels wor k best when they
follow the straightest pat h throug h the printe r. Use the side exit and
the upper input bin for the straightest path.

» Note: Jobs using the side media exit are stacked face up, so duplex

jobs require sorting.

To use the side media exit:

1 Pull the side m edi a

exit away from the
printer.

2 Slide the extension

out completely.

» Note: When closing the side media exit, always slide the

extension back into place first.

Daily Opera t ion

2-33

Using the Large-
Capacity Outp u t
Stacker

Using the Large-Cap acity Output Stacker

The stacker stacks paper face down, so jobs can be located and sep­arated easily. A clear window on the top of the stacker allows you to
monitor work face up on its way to the stacker.

» Note: For best performa nc e from your stacker, we recommend that

you use Xerox 4024 paper. Th e wrapper on the paper has an arrow to
indicate which side should be printed first. Load p aper with the arrow
pointing up. Usin g proper paper, fed properly, helps reduce curl and
prevent jams.

Once the Large-Capacity Output Stacker is installed, the main power
supply to the printer enters through the stacker.

» Note: Always use the stacke r power switch as the main power switch..

To remove your print jobs from the stacker:

1 Press the Online/Offline key on the printer con tr ol panel to

take the printer off line.

2 Press the Tray Down key on the stacker and wait for the tray

to reach the bottom.

» Note: If t he tr ay is completely full, it is at the bottom and you

do no t n eed to press the Tray Down key.

3 Open the stacker door and remove all the paper from the

stacker.

» Note: Removing all print jobs helps the u nit stack jobs more

neatly and helps prevent pap er jams.

4 Close the stacker door. The tray will rise automatically.

5 Press the Online/Offline key to put the printer back on line.

❖

QMS 3825/3225/2025 Users Guide2-34

3

Periodic Maintenance

In This Chapter . . .

■ Routine maintenance s chedule

■ Adding toner

■ Replacing the cleaning unit, ozone filter, chargers, shield plate,

and printer drum

■ Cleaning the quenching lam p, separa tion pawls, and tra n sfer
corona wire

■ Clearing the maintenance me ssage

Introduction

Introduction

Routine maintenance is required to keep your printer operating prop­erly. This chapter includes a maintenance schedule and instructions
for all basic maintenance tasks, such as adding toner, replacing dis­posable printer parts, and cleaning specific areas of the printer.

Routine Maintenance

Depending upon the number of pages printed, your printer requires
replacement of several disposable parts and cleaning of several
areas to ensure excellent print quality.

A maintenance message appears when any of these parts needs to
be replaced or cleaned. The chart on the next page covers mainte­nance you can perform. It defines what needs to be done when each
maintenance message appears. The second chart covers mainte­nance which should be performed only by a QMS service representa­tive. Following the two charts are detailed instructi ons for all
maintenance and cleaning you should perform . Once the mainte ­nance is complete, you must clear the message. Instructions for
clearing the maintenance message are at the end of this chapter.

Printer parts may wear more or less quickly depending on use. The
following factors influence the wear:

■ Print job complexit y

■ Page size and paper orientatio n

■ Duplex printing

QMS 3825/3225/2025 User's Guide3-2

Routine M a inten ance

Maintenance You Can Perform  3825/3225

Message Appears at Maintenance Needed Instructions

Toner Out 1 5 ,000

pages

Replace:

■ Toner cartridge

Clean:

■ Quenching lamp

page 3-5

page 3-11

■ Separation pawls

■ Transfer corona

page 3-12
page 3-15

wire

Replace
Cleaner

Maintenance
Due

30,000

pages

100,000
pages

Replace:

■ Cleaning unit

Replace:

■ Main charger

■ Transfer/separation

page 3-18

page 3-20
page 3-20

charger

page 3-20
page 3-22
page 3-23

WARNING!

■ Shield plate

■ Ozone filter

■ OPC Drum

To pr even t personal injury, always turn off the p r inter

before clean ing or replacing prin ter parts.

ACHTUNG!

Um Verletzungen zu vermeiden, sollte der Drucker immer
ausgeschaltet werden, wenn Sie das Gerät reinigen oder Drucker teile
austauschen wollen.

Periodic Maintenance

3-3

Routine Ma intenance

Maintenance You Can Perform  2025

Message Appears at Maintenance Needed Instructions

Toner Out 1 0 ,000

pages

Replace:

■ Toner cartridge

Clean:

■ Quenching lamp

page 3-5

page 3-11

■ Separation pawls

■ Transfer corona

page 3-12
page 3-15

wire

Maintenance
Due

20,000
pages

Replace:

■ Main charger

■ Transfer/separation

page 3-20
page 3-20

charger

page 3-22

page 3-18

page 3-23
page 3-20

Replace

Cleaner

30,000

pages

Replace Drum 8 0,00 0

pages

WARNING!

To pr event personal inju ry, always turn off th e printer

■ Ozone filter

Replace:

■ Cleaning unit

Replace:

■ OPC Drum

■ Shield pla te

before clean ing or replac ing printer p arts.

ACHTUNG!

Um Verletzungen zu vermeiden, sollte der Drucker immer
ausgeschaltet werden, wenn Sie das Gerät reinigen oder Drucker teile
austauschen wollen.

QMS 3825/3225/2025 User's Guide3-4

Routine M a inten ance

Maintenance that Requires QMS Service 
3825/3225/2025

Message Appears at Maintenance Needed

Maintenance2 Due 320,000 pages

on 3825/3225

300,000 pages

on 2025

Maintenance3 Due 2,400,000

pages

Replace:

■ Development unit

■ Fusing unit

■ Paper feed rollers

Clean:

■ Inside of the drawer

■ Registrat ion rollers

and mylar

■ Transport belt

■ Bottom pl a te of the

printer

Replace:

■ Process fan unit

Periodic Maintenance

■ Registrat ion roller unit

3-5

Adding Toner

Adding Tone r

The message window indicates when the print er ’s toner is low.
3825 The QMS 3825 Print System uses specially developed

microfine toner to achieve excellent print quality. Always
make sure to use QMS microfine toner when replacing to ne r.

To replenish the tone r supply, follow these directions:

Caution:

the ton er is low. Doing so overfills the toner bin and results in toner
spilling into the internal c omp art ment.

The printer should be off line before to ner is replaced.

Do no t add toner before the message window indicates that

1 Make sure that the printer

is off line. Grasp the sides
of the printer’s front cover
and pull it down to open.

2 P ush up the latch on the

left-hand side of the
printer, and pull out the
internal com partment.

QMS 3825/3225/2025 User's Guide3-6

Adding Toner

3 Grasp the toner cover

3825/3225

with one hand so that your
thumb can press against
the release tab. Lift the
cover up and away from
the printer and set it aside.
Be careful not to spill any
toner on other parts of the
printer or on yourself.

2025

4 Rem o ve a toner cartrid ge from i ts box and shake the car-

tridge vigorously for 10 to 15 seconds.

Periodic Maintenance

3-7

Adding Toner

5 I nser t the cartrid ge at a

slant so that the round bar
on the cartridge fits into
the groove on the right­hand side of the toner unit.
Close the cartridge over
the toner unit so that the
release tab clicks into
place.

3825/3225

2025

QMS 3825/3225/2025 User's Guide3-8

Adding Toner

6 Insert the winding handle

supplied wi th the ton er
cartridge into the rectan­gular notch on the side of
the cartridge.

Turn the handle clockwise

until the red line appears.
This removes the plastic cov­ering from beneath the car­tridge and releases the toner
into its compartment .

3825/3225

2025

7 T ap the top of the cartridge to release any toner that may be

sticking to the inside. Rem ove the cartrid ge an d discard it.

Periodic Maintenance

3-9

Adding Toner

8 Replace the toner cover.

3825/3225

2025

9 Firmly push the in ternal comp artm en t back into th e printer

so that the latches and levers lock into place.

10 Close the front cover.

QMS 3825/3225/2025 User's Guide3-10

Keeping the Printer
Clean

Keeping the Printer Clean

The printer requires cleaning in several areas whenever you add
toner. When it is necessary to clean the inside or outside of your
printer, follow these directions:

■ Always turn off the printer before cleaning to prevent an
injury.

■ Do not use sharp objects to clean the printer.

■ Do not use cleaning solutions to clean the inside of your

printer. To prevent print er damage , use only a water­dampened, lint-free cloth.

Cleaning the Quenching Lam p

The quenching lamp is simple to clean. No special fluid is needed,
and cleaning only takes a few minutes with a water-dampened cloth.

The quenching lamp is visible with the printer cover open and is
located beneath the main charger. To clean the quenching lamp, fol­low these steps :

1 Open the printer cover.

2 Firmly pull out the

quenc h ing lamp.

Periodic Maintenance

0000119

Quenching lamp

3-11

Keeping the Printer
Clean

3 Wip e the top of the

quenching lamp
with a clean water­dampened cl oth.

4 Reinsert the quenching lamp.

» Note: Be sure to insert th e quenching lamp properly since it will

damage the drum if inserted incorrectly. Make sure the slots
on eac h side of the quenching lamp align with the guide trac ks.

5 Leave the front cover open for cleaning the separation pawls.

Cleaning the Separation Pawls

The separation pawls are attached to the fusing unit, which is located
to the left of and beneath t he drum and clean ing unit compartm ent.

WARNING!

and allow the fusing unit to cool for at least 40 minutes before
cleaning. If your prin ting needs do not allow you to let the printer cool
for 40 min utes, u se a piece of thick cloth to p rotect your skin from the
heat while removing the fusin g unit.

ACHTUNG!

oder reinigen wollen, schalten Sie bitte den Drucker aus und lassen Sie
die Fusing Unit mindestens 4 0 Minuten abkühlen. Wen n Ihr
Arbeitsablauf es nicht zuläßt, daß der Drucker 40 Minuten nicht
genutzt werden ka nn , verwenden Sie bitte einen dicke n Stofflappen
oder A rbeitshandsc huhe, um Ihre Haut vor der Hitze zu schütz en,
während S ie die Fusing Unit r einig en oder ausbauen.

The fu sing unit is very hot. You must turn the pr inter off

Die Fusing Unit ist sehr heiß. Wenn Sie diese auswechseln

QMS 3825/3225/2025 User's Guide3-12

Keeping the Printer
Clean

To clean the separat ion paw ls, fol low these instructi on s:

1 Push the fusing unit

release lever to the
left and pull the fus­ing unit ou t until it
stops. Place your
hand beneath the
fusing unit and
push the release
lever to the left once
again to remo ve it
complete ly from the
internal compart­ment.

3825/3225

2025

2 Place the fusing unit on a level surface so that you can see

all four separation pawls.

Periodic Maintenance

3-13

Keeping the Printer
Clean

3 Push and raise

each separation
pawl to remove it
from the fusing unit.

4 Clean each pawl by

wiping it with a
water-dampened
cloth.

You ma y need to use
a little force or a fin­gernail to remove
any toner that contin­ues to adhere to the
pawl. Never use any
fluid besides water to
clean the separation
pawls.

3825/3225

2025

5 Replace each pawl by angling it slightly to in sert it into a

slot and then pr essi ng down to snap i t in place.

QMS 3825/3225/2025 User's Guide3-14

Keeping the Printer
Clean

6 Rein sert the fusi ng unit by align ing it with the rai ls insi de

the internal compar tm ent and firmly push ing the unit un til
it snaps into place.

7 Close th e printer’s

front co v e r.

Cleaning the Transfer Corona Wire

If you have performed preventive maintenance on the printer and
print quality remains low, the transfer corona wire may have toner on
it. Use the following instructions to clean the transfer corona wire:

1 Turn off the printer.

2 Open the printer cabinet

and remove the cleaning
guide from insi de the
cabinet.

» Note: Use a cotton swab to clean the t ransfer corona wire if the

cleaning guide is not available.

Periodic Maintenance

3-15

Keeping the Printer
Clean

3 Open the front cover.

4 Pull out the transfer

charger using its tab.

0000119

PULL

A

2

A

1

A

4

B

5 At tach the cl eani ng

guide to the edge of the
transfer charger.

QMS 3825/3225/2025 User's Guide3-16

6 Gently slide the clean-

ing guide (or a cotton
swab) back and forth to
clean the corona wire.

Keeping the Printer
Clean

Caution:

Clean only the transfer corona wire. Do n ot touch or clean
the separation corona wires beneath the p rotective plastic
extensions.

7 Carefully reinse rt the transfer ch arger into the printer un til

it is firmly in position.

» Note: The front cover does not c lose comple tely if the transfer

charger is not installed properly.

8 Close the front cover.

9 Return the cleani ng guide to the printer cabinet.

Periodic Maintenance

3-17

Replacing the Cleaning Unit

Replacing the Cleaning Unit

The cleaning unit clears loose or excess toner from the page and the
printer’s drum. Replace the cleaning unit every 30,000 pages printed.
To replace the cleaning unit

1 Gras p the sides of the

printer’s front cover and
pull it down to open.

2 Push up the latch on the

left-hand side of the
printer and pull out the
internal compartment.

3 Locate the cleaning unit

release lever. Hold down
the side button on the
lever while turnin g it to
the left. Release the side
button and leave the
lever in the upright
positio n.

QMS 3825/3225/2025 User's Guide3-18

Replacing the
Cleaning Unit

4 Cover the drum with a piece of paper to protect it from light

and any handling damage . Remem b er to remove the paper
after installing the new cleani ng unit.

5 Lift up the used cleaning

unit to remove it. If the
cleaning unit does not
easily come out when
lifted, check to make
sure that the release
lever on the outside of
the compartm en t is in
the upright po siti on. Dis­pose of the used clean­ing unit properl y.

WARNING! The blade is sharp . Do not touch the surface of the

cleaning blade on either the used or new c leaning unit

ACHTUNG!

Bitte berühren Sie niemals die Schnittfläche der
Reinigungsklingeweder der gebrauchten noch der neuenda die
Klinge s ehr scharf ist.

6 Place the new cleani ng

unit straight down into
the grooves in the
printer compartment and
ease it into place. The
cleaning unit fits in only
one direction. The clean­ing blade and surfaces
face to w a rd the pr i n t
drum.

7 Rotate the lever release to lock the clean ing unit back i nto

positio n.

Periodic Maintenance

3-19

Replacing the C hargers
and Shield Pla te

8 Firmly push the internal com partm en t back into the pri nter

so that the latches and levers lock into place.

9 Cl o s e th e front c o v e r.

Replacing the Chargers and Shield Plate

The two chargers and shield plate are visible with the printer cover
open. The chargers are located next to the compartment handle and
the shield plate is located just above the handle. To replace these
parts

1 Make sure the pr inte r is idle and turned off.

2 Grasp the sides of the

printer’s front cover and
pull it down to open.

QMS 3825/3225/2025 User's Guide3-20

Replacing the
Chargers an d Shield
Plate

3 F irm ly pu ll out the used

shield plate, and dispose
of it properl y. Insert the
new shiel d plate, an d
click it into place.

0000119

shield plate

Caution:Be carefu l not to touch the clear surface of the shield

since this deteriorates print q uality.

4 Pull out the used main

charger, and dispose of
it properly. Insert a new
main charger, and click it
into place .

0000119

main charger

Caution:Be carefu l not to touch the wire or mesh plate o n the

charger since th is will also im pact print quality.

Periodic Maintenance

3-21

Replacing the Ozone

,,,

,,,

,,,

,

Filter

5 Pull out the used

transfer/separation
charger, and dispose of
it properly. Lower the A1
lever, and then insert a
new transfer/se para tion
charger, being careful

0000119

PULL

A

2

A

1

A

4

B

not to touch the clear
plate. Return the lever to
its original position.

A1 lever

6 Close th e fr o nt cov e r.

Replacing the Oz o ne Filter

The ozone filter is located on the left side of the printer behind a
vented covering. To replace the filter

1 Remove the vented

cover by pushing the
latch at the top of the
cover and pulling the
cover up and away from
the printer.

QMS 3825/3225/2025 User's Guide3-22

O

1

2 Remove the used ozone

filter from the cover and
dispose of it properl y.
Place a new filter inside
the cover.

Replacing the Printer
Drum

Caution!

Because the filter ischarcoal based, some of the c harc oal
may rub off on your hands. Be careful when handling your pr int job
or touching your c lothing.

3 Reattach the vented

cover to the left side of
the printer and click it in
place.

WARNING!

The ozone filter protects the enviro nment and your

O

1

health from har mful ozone. Never operate the prin ter with the
ozone filter removed since long-term exposure to unfiltered ozone
is hazardou s.

ACHTUNG!

Der O zonfilter schützt Irh e Gesundheit u nd die Um welt
vor s chädlich em Ozonausstoß; benutzen Sie den Drucker deshalb
bitte niem als ohne Ozonfilter.

Replacing the Printer Drum

The printer drum should be replaced after printing approximat ely
100,000 pages on the 3825 and 3225 Print Systems; every 80,000

Periodic Maintenance

3-23

Replacing the Printer
Drum

pages on the 2025 Print System. Since the drum is sensitive to light
and fingerprints, remember the followin g tips when replacing the
drum or opening the compartm ent contai ning t he drum:

■ Do not expose the drum to any light brighter than normal
room light.

■ Do not expose the drum to room light for more than five min­utes.

■ When opening the compartme nt containin g the drum to
access another printer part, cover the drum with a sheet of
paper to help shield the light.

■ Do not touch the surface of the drum or let the drum rest on
any area that might scratch the surface.

■ Do not remove the protective wrap from the drum unti l
instructed to do so.

Follow these instructions to re place the printer drum :

1 Grasp the sides of the

printer’s front cover
and pull it down to
open.

2 Push up the latch on

the left-hand side of
the printer and extend
the internal compart­ment.

QMS 3825/3225/2025 User's Guide3-24

3 Locate the cleaning

unit release lever. Hold
down the side but ton
on the lever, and turn
the lever to the left.
Release the side
button, and leave the
lever in the upright
position.

4 Locate the develo p-

ment unit release lever.
Move the lever clock­wise until it locks in to
place.

Replacing the Printer
Drum

0000119

5 Remove the worn drum by pushing one side forward while

raising the other sid e up and out of its comp artm en t. Dis ­pose of the worn drum properly.

6 Install a new drum (still

wrapped) by angling it
slightly and fittin g on e
end into the groove at
the right of the printer.

Periodic Maintenance

3-25

Replacing the Printer
Drum

7 Remove the protective

wrap by pulling it away
from the drum.

Caution:

Do no t touch the surface of the drum once the pro tec tive

wrap is removed since fing e r p r in ts deteriorate print quality.

8 Reposition the release levers.

9 Firmly push the internal compartment back into the printer

so that the latches and levers lock into place.

10 Close th e fron t cover.

QMS 3825/3225/2025 User's Guide3-26

Clearing the
Maintenan ce
Messages

Clearing the Maintenanc e Messages

A maintenance message appears in the printer ’s message window
when routine maintenance is due. After completing the maintenance,
you must use the printer control panel to remove the message. To
clear the maintenance message use this procedure:

1 Press the Online/Offline key to take the printer off line.
2 Press the Menu key. Th e message window displays the

Operator Control menu.

3 Press the Next key until ADMINISTRATION displays on the

second line of the message window.

4 Press the Select key to open the Administratio n menu .

ADMINISTRATION now displays on the first line of the mes­sage window.

5 Press the Next key until ENGINE displays on the secon d line.
6 Press the Select key to enter the Engine submen u.
7 Press the Next key until MAINTENANCE DUE displays on the

bott om lin e.

8 Press the Select key. ON appears on the bottom line.
9 Press the Next key until OFF appears on the botto m line.
10 Press the Select key to turn off the maintenance messag e.
11 Press the Online/Offline key to exit the menu. When the mes-

sage window displays SAVE CHANGES?, press the Next key
to change the NO to YES, and then press the Select key.

This clears the maintenance message and resets the internal
maintenance counter when you place the printer back on line.

12 Press the Online/Offl in e key to put the printer back on line.

❖

Periodic Maintenance

3-27

4

Troubleshooting Printer Problems

In This Chapter . . .

■ Control panel messa ges

■ Printer troubleshooting

■ Preventin g paper jams

■ Paper jam locations

■ Clearing paper jams

■ Printing problems

■ Paper jam indicator problems

■ Print quality problems

■ Placing a service call

Introduction

Introduction

This chapter covers printer problems that may occur as a result of

■ Application software

■ Computer hardware

■ Printer hardware

Control Panel Messages

Printer control panel mes sages help you locate many pro blem s.
When the printer needs operator assistance, the message window
displays one of the following messages:

ADJUST LCIT BIN T he large-capacity or large-large-capacity bin is not

inserted correctly.

ADJUST
OUTPUTBIN

ADJUST

CLEANER ABSENT The cleaning unit is not installed.
CLEAR DUPLEXER

JAM
CLEAR PAPER

EJECTION JAM
CLEAR PAPER FEED

JAM
CLEAR PAPER PATH

JAM
CLOSE DUPLEXER

DOOR
CLOSE FRONT DOOR The front door is open and must be closed.
CLOSE SIDE

DOOR(S)

NUMBER

SIZE

The specified output bin is not set, or the bin cover is
open.

BIN Check the specified input bin to make sure it is

inserted correctly and the cover is closed.

Media has jammed while passing through the
duplexer.

Clear jam from output areas.

Clear jam from the paper feed area.

Check the printer icon for location of jam and clear
jammed media from all highlighted locations.

The duplexer door is open and must be closed.

One or more of the side doors is open and must be
closed.

QMS 3825/3225/2025 User's Guide4-2

Control Panel
Messages

DEVELOPER
ABSENT

DEVELOP WARNING It is nearly time to replace the developer unit
FUSER ABSENT The fuser is missing from the engine.
LCIT COVER OPEN Close cover on the large-capacity or large-large-

LOW TONER It is nearly time to refill the toner
MAINTENANCE DUE Specific maintenance is due. Refer to chapter 3,

NUMBER

OUTPUTBINFULL
OPC DRUM ABSENT The OPC drum is missing from the engine.
OPC WARNING It is nearly time to replace the OPC drum
OUTPUTBIN

NUMBER

PUT

NUMBER

REPLACE CLEANER The cleaning unit must be replaced
REPLACE OPC DRUM The OPC drum must be replaced
TONER OUT The toner cartridge is empty.

JAM

SIZE

PAPER IN

INPUTBIN

The developer unit is not installed.

capacity input tray.

“Periodic Maintenance” for information about specific
maintenance needed.

The specified output bin is full.

Media has jammed between the printer engine and
the specified output tray.

The specified input bin or cassette needs media of
the specified size.

When the printer requires service, operation stops and the message
window displays CALL FOR SERVICE followed by the location of the
problem and error number. Have this information availab le when you
call for service.

» Note: A service message sometimes occur s as a result of an unusual

combination of events, not becau se of an actual problem . When the
printer stops and a service message displays in the message window,
turn the printer off and back on again. This often clears the message
and printer ope ration res um es. Always try this before making a service
call.

Service calls should be placed to the vendor from whom you pur­chased the printer. I f the vendor cannot provide service, see appendix
A, “QMS Customer Support.”

Troubleshooting Printer Proble ms

4-3

Printer
Troubleshooting

Printer Troubleshooting

The following is a list of possible printer problems and solutions.
Many problems can be corrected as you follow the steps on this list.

1 Does the printer power light come on?

YES - Go to number 2.
NO - Check the following:

■ Is the power cord plugged into both the power outlet and the
printer?

■ Is the printer’s power switch in the ON position (|)?

■ Is the power outlet working? Plug a lamp int o the outlet and

see if it turns on. If not, the outlet may be faulty.

■ Does the line voltage of the power outlet match the print e r’s
power requirements? See appendix B, “Technical Specifica­tions.”

2 Can you print a start-up page?

YES - Go to question 3.
NO - Check the following:

■ Does the currently selected input bin have paper?

■ Are all printer covers closed securely?

■ Is there a paper jam? Jams locations are indicated on the

printer icon on the control panel.

3 Is the printer receiving data from the compu ter?

YES - Go to question 4.
NO - Check the following:

■ Check the status of the Receiving indicator. If it blinks after
the file is sent, the printer is receiving the data.

■ Print a status page from the control panel. If you are using the
serial interface, are the baud rates (speed of data transmis-

QMS 3825/3225/2025 User's Guide4-4

Printer
Troubleshooting

sion) of the printer, computer, and the application the same?
See chapter 4, “Administration/Communications Submenu,”
in the system administrator ’s guide.

■ If you still cannot identify the problem, contact your QMS vendor .

4 Is the printer printi ng codes o r not printi ng at all when in

ESP mode (emu la tion sensing processor)?
YES - Check the following:

■ Reconfigure the port to the specific printer emul ati on of the

file you are trying to print. You ca n use the PS Executive
Series Utilities, the control panel , or a remote console to
change emulations.

■ If a PostScript file prints PostScript emulation statements

while in ESP mode, increase the em ulat ion ti me out wit h the
PS Executive Series Util ity or the control panel.

■ If you continue to have problems with the ESP mode, contact

QMS Customer T echnical Assurance. See appendix A, “QMS
Customer Support.”

Troubleshooting Printer Proble ms

4-5

Preventing Jams

Preventing Jams

There are several things you can do to reduce the occurrence of
media jams.

■ Your paper, labels, and overhead transparencies must meet
the guidelines set for the printer.

■ If you have problems with paper double feeding, remove it
from the input bin and fan the edges. The sheets may be
sticking together.

Caution:

electricity, which incr eases double feeding and jams.

■ Remove the top and bottom sheets from each package of
paper. The top and bottom sheets some times have traces of
glue which can cause jams.

■ Print media must be stored away from moisture and humidity.

■ Many paper manufacturers place an arrow on the lab el to

indicate which side should be printed first. Place paper so the
guide arrow points up. If you cannot determine which way to
place paper and you have repeated jams, remove the paper
from the input bin, rotate the sta ck a half turn, turn the stack
over, and put it back in the bin. Printing the proper side first
can help prevent excessive curl, which is especially important
if you are using the optional Large Capacity Output Stacker.

■ If none of the above relieves repeated paper jamming, not if y
your QMS vendor.

Do n o t fan transpar e n cies since this causes static

QMS 3825/3225/2025 User's Guide4-6

Media Jam Locations

When a media jam occurs, the printer icon on the printer ’s control
panel lights in the area closest to the jam. Frequent jams in any area
indicate that area should be checked, repaired, or cleaned. Repeated
jams may also signal that you are using the wrong weight media.
Media jams can occur in the following areas:

Media Jam
Locations

» Note:

When clearing a media ja m, take special care t o remove all media
without tearing. If the media tears, inspect the medi a path closely before
closing the printer. Small scraps of media left in the media path may not be
sensed by the printers medi a jam indicators . If you experie nce frequent
media jams, check every possibl e location in the printe r for media. Under
some circumst ances, the media scraps may prevent the printing of any job.

Troubleshooting Printer Proble ms

4-7

Clearing Media J ams

Clearing Med ia Jams

Clearing an Upper or Lower Input Bin Jam

To clear a jam in the upper or lower input bin

1 Grasp the upper or lower

input bin with both hands
and lift it slightl y to pul l it
out.

2 Pull the jammed media

gently from the media feed
area.

3 Replace the in put bi n.

4 Open and close the pr in ter’s front cover to clear the jam

signal .

QMS 3825/3225/2025 User's Guide4-8

Clearing Media
Jams

Large-Capacity Input Bin Jam or Large-Large-Capacity Input Bin Jam (3825/3225 only)

When a jam occurs in the optional large-capacity bin or the optional
large-large-capacity bin, the tray inside the bin automatically moves
down.

1 If the jammed media is not

visible, go to 2. Otherwise,
do this

a Op en the large- or

large-larg e-capacity
bin.

b Large-capacity only:

Move the chain guide
out of the way.

c Remove the jammed

media.

d Large-capacity only:

Reposition the chain
guide.

e Clo se the top and

front covers.

f Open and close front

door to clear jam
message.

large-capacity bin jam

large-large-capacity bin jam

Troubleshooting Printer Proble ms

4-9

Clearing Media J ams

2 Open the cabinet door.
3 Turn the knob behind

the door clockwise to
release the jammed
paper.

4 Close the cabinet door.

5 Open the printer’s front

cover.

6 Pull down the jam

release lever (labeled B)
and remove the jammed
media.

The jam release lever
automatically retu rns to
its proper position.

7 Close the front cover.

QMS 3825/3225/2025 User's Guide4-10