Western Digital Computer Hard Drive User Manual

Western Digital

Hard Drive Installation Guide

W estern Digital
EIDE Hard Drive

Ins tallation Guide

Information furn is hed by Western Digital is bel ieved to be accurate and reliable. Howeve r, no responsibil it y is assumed by Western
Digital f or i ts use; no r f or an y i nfr inge men t o f p at ent s or ot he r r igh ts of t hi rd p art ie s wh ich may re su lt fro m i ts us e. N o li cense is granted
by implication or oth er w ise under any patent or patent rights of Western Di gi tal. Western Digital reserves the right to change
specificat ions at any time with out notice.

© 2002 Western Digi ta l Technologies, In c. All rights reserved.
Western Digital and the Western Digital logo are registered trademarks of Western Digital Technologies, Inc. Other marks may be

mentioned herein that belong to other companies.
2779-001001-012 09/02

Table of Contents

1 Before Getting Started

Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Gather These Materials and Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Unpacking and Handling Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Record Your Hard Drive Information. . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Backup Your Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Open Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

3 Install the Hard Drive without a Controller Card

Determine Appropriate Drive Configuration . . . . . . . . . . . . . . . . . . . . . . . 3

Set the Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Cable Select Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Single Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Master/Slave Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Install the Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Register Your Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

7 Install the Hard Drive with a Controller Card

Set the Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Install the Controller Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Install the Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Install the Ultra ATA Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Set Up and Copy Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Register Your Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

14 Data Lifeguard Install Software

Operating System Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Disabling Floppy Boot Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using Data Lifeguard Install Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

A. Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

B. Drive to Drive Copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

C. Advanced Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

19 Data Lifeguard Tools

Data Lifeguard Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

When to use Data Lifeguard Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . 19

Using Data Lifeguard Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Data Lifeguard BIOS Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

TABLE OF CONTENTS - i

Using Data Lifeguard BIOS Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Data Lifeguard Ultra ATA Management. . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using Data Lifeguard Ultra ATA Management. . . . . . . . . . . . . . . . . . . 21

23 Install the Hard Drive in a Macintosh System

24 Troubleshooting

Operating System and BIOS Limitations . . . . . . . . . . . . . . . . . . . . . . . . . 24

137.4 GB Barrier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

32 GB Barrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

8.4 GB Barrier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Hard Drive Formatting Issues with Windows 95/98/Me . . . . . . . . . . . . . 26

Alternate Jumper Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Western Digital Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

30 Appendix

Regulatory Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Agency Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Federal Communication Commission. . . . . . . . . . . . . . . . . . . . . . . . . . 30

Underwriters Laboratories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Canadian Standards Association . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

TUV Essen Laboratories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

CE Compliance For Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Radio Frequency Interference Statement. . . . . . . . . . . . . . . . . . . . . . . . . . 30

FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

CSA Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Return Material Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Duration of Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Other Warranty Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Disclaimer of Warranties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Your Use of the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Limitation of Remedies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Limitation of Damages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

No Consequential or Other Damages. . . . . . . . . . . . . . . . . . . . . . . . . . 32

Online Warranty Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Extended Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

TABLE OF CONTENTS - ii

1

WESTERN DIGITAL HARD DRIVE

INSTALLATION GUIDE

Before Getting Started

Thank you for purchasing a Western Digital hard drive. This installation manual provides
instructional steps and corresponding illustrations to make the installation process of your
new hard drive as quick a nd easy as p oss ible. For all the late st news a nd prod uct upd ates , visit
our Web site at www.westerndigital.com.

Kit Contents

! Western Digital IDE hard drive
! IDE interface cable (40-pin, 80 conductor)
! Mounting screws and jumper shunt
! Quick Install poster
! Data Lifeguard

Hard drives larger than 137 GB include the following items:

! Ultra ATA controller card
! Ultra ATA drivers diskette

™

Tools software diskette

Gather These Materials and Tools

! Computer system manual
! Operating system manual
! Operating system installation diskette or CD
! Small Phillips and flat-blade screwdrivers

Unpacking and Handling Procedures

W es tern Digi tal hard driv es ar e precis ion instruments and should be hand led with car e during
unpacking and installation. Hard drives can be damaged by rough handling, shock and
vibration, or electrostatic discharge (ESD). Be aware of the following precautions when
unpacking and installing your Western Digital hard drive.

! Do not unpack your hard drive until you are ready to install it. Your hard drive is

packaged in a static shielding bag. Use this bag to place your hard drive in after
unpacking.

! Save the packing materials in case you need to return your hard drive. Your warranty will

be void if your returned hard drive is shipped in anything other than the original
packaging or Western Digital approved materials.

! To avoid ESD problems, ground yourself by touching the metal chassis of the computer

before handling the har d drive. Arti cles of cloth ing gene rate sta tic electric ity. Do not allo w
clothing to come in direct contact with the hard drive or circuit board components.

! Handle the hard drive by th e side s o nly. Avoid touching the circuit board components on

the bottom of the hard drive.

! Do not drop, shake, or knock down the hard drive.
! Do not stack hard drives or stand your Western Digital hard drive on its edge.

BEFORE GETTING STARTED - 1

WESTERN DIGITAL HARD DRIVE

INSTALLATION GUIDE

Record Your Hard Drive Information

In the table that follows, write down the serial number, model number, and date code listed
on your new Western Digital hard drive. The complete serial number, model number, and
date code are on the large label at the top of the drive. Please see the illustrations below.

CAUTION: Do not remove, tear, or damage the tape seal or any labels from the
drive; these actions will void the warranty.

Serial Number:
Model Number: Date Code:

Backup Y our Data

Before performing any hardware installation, protect your data by backing up your existing
hard drive before installing your new Western Digital hard drive. Most operating systems
include a backup utility. Refer to your operating system or utilities documentation for
procedures.

Open Your Computer

1. Power down the computer.

2. Unplug the power cord.

3. Remove the computer system outside cover (refer to your computer system manual for
instructions).

IMPORTANT: If your Western Digital hard drive kit came with an Ultra ATA
controller card, proceed to page7. If not, continue with the instructions in the
next section.

BEFORE GETTING STARTED - 2

2

WESTERN DIGITAL HARD DRIVE

INSTALLATION GUIDE

Install the Hard Drive without a Controller Card

Determine Appropriate Drive Configuration

The default jumper setting for Western Digital hard drives is Cable Select (CSEL). However,
not all computer systems and motherboards support this setting. You will first need to
determine whether your system or motherboard supports Cable Select as follows:

1. If your system doe s not supp ort Cable S elect or if you ar e uncertain , we re commend u sing
the Master/Slave configuration.

2. If there is an existing IDE device installed, check the jumper settings to see if it is
configured for Cable Select. If it is, then your system supports Cable Select.

3. If the IDE device insta lled is not config ure d for Cable Se lect or if y ou do n ot hav e an IDE
device installed in your computer, check your system documentation or contact your
system/motherboard manufacturer to determine if Cable Select is supported.

Set the Jumpers

Jumper settings are used to determine the order in which IDE devices (i.e. hard drives,
CD-ROM drive, etc.), attached to a single cable, are detected by the system.

Western Digital IDE hard drives have a 10-pin jumper block located next to the 40-pin IDE
connector on the hard drive. After you have determined the appropriate drive configuration,
you must jumper the drive(s) accordingly. Identify the procedure that corresponds to your
configuration.

10-pin Western Digital Hard Drive

INSTALL THE HARD DRIVE WITHOUT A CONTROLLER CARD - 3

WESTERN DIGITAL HARD DRIVE

INSTALLATION GUIDE

Cable Select Configuration

Cable Select requires a special cable (included in your kit). If your system supports Cable
Select, there is no need to reposition the jumper shunt on the drive. If you are installing your
new Western Digital hard drive with an existing IDE drive on the cable, make sure that the
other drive is als o jumpe red a s Cable Se lect. I f you r system does not su pport C able S elect or if
you are uncertain, use the Master/Slave configuration.

Standard Jumper Settings

If you determined that yo u r sys tem does no t supp ort Ca ble S el ect or if yo u ar e unce rtai n, use
the following information to properly jumper your new Western Digital IDE hard drive.

NOTE: Not all hard drive manufacturers use the same jumper configurations. If you are
installing your new Western Digital hard drive along with a non Western Digital hard
drive, obtain jumper setting information from the original hard drive manufacturer.

Single Configuration

Single - Installing the new drive as the only drive in the system:

If installing you r new W e stern Di gital har d drive as th e only IDE device on the cable, then
move the jumper shunt on the drive to pins 4 and 6.

Master/Slave Configuration

To set up the Maste r/Slav e configurat ion, one device on the cable must be jumpere d as M aster
(designated as the primary device) and the other jumpered as Slave (designated as the
secondary device).

If multiple IDE ports a re used, each p ort has its ow n Master/S lave configura tion. The primary
IDE port is ordered first, then the secondary, and so forth. Therefore, it is possible to have
two Master drives and two Slave drives.

Master - Installing the new drive as the primary drive:

If installing your new Western Digital hard drive as the Master drive on the cable with two
IDE devices, then move the jumper on the drive to pins 5 and 6. Next configure the
jumper on the other IDE device as Slave.

Slave - Installing the new drive as the secondary drive:

If installing your new Western Digital har d driv e as the se con dary drive on the cabl e with
two IDE devices, mo v e the ju mper sh unt o n the driv e to pin s 3 and 4. N e xt con figur e the
jumper on the other IDE device as Master.

INSTALL THE HARD DRIVE WITHOUT A CONTROLLER CARD - 4

WESTERN DIGITAL HARD DRIVE

Install the Hard Drive

IMPORTANT: Your new Western D igi tal har d dri ve must be ins talle d usin g the
40-pin, 80 conductor cable included in the kit.

1. Connect the IDE Interface Cable to the Hard Drive(s).

a) If installing the hard drive as the only drive on the cable:

Connect the black connector of the IDE interface cable to the drive.

b) If installing two drives on the same IDE interface cable:

INSTALLATION GUIDE

Configure the bootable drive as Master and the other drive as Slave; then connect the
Master drive to th e black conn ector of th e IDE int erface cable a nd the S lav e driv e to the
gray connector.

2. Connect the IDE Interface Cable to the Motherboard: Attach the blue end of the IDE
interface cable to the 40-pin connector on the motherboard. Match pin 1 on the IDE
interface cable to the connector on the motherboard..

3. Connect the Power Supply Cable: Attach the computer system power supply cable to
the 4-pin power conn ector on the back of your new Western Digital hard drive. The 4-pin
connector is keyed to ensure proper insertion.

INSTALL THE HARD DRIVE WITHOUT A CONTROLLER CARD - 5

WESTERN DIGITAL HARD DRIVE

INSTALLATION GUIDE

4. Secure the Hard Drive:

a) If securing the hard drive in a 3.5-inch drive bay,

Secure the Western Digital hard drive in an available drive bay (typicall y adjace nt to the
floppy disk drive) using the four mounting screws provided. Mounting brackets are not
required.

NOTE: For proper grounding, be sure to use all four screws.

b) If securing the hard drive in a 5.25-inch drive bay,

You will first need to install 5.25-inch mounting hardware in order to properly mount
the hard drive. If you do not have mounting brackets contact your system manufacturer
or your local computer dealer or call Western Digital technical support.

Power On Your Computer

1. Replace the system cove r, reconnect the power cord, and p o w er on the system . At startup ,
the computer will display all the devices detected on the system.

2. If the drive you installed is not detected, restart the computer.

3. At startup, run the CMOS Setup program. Refer to your system manual for instructions.

4. Select Auto Config drive type.

5. Enable LBA or Translation. Most systems manufactured after 1995 support LBA.

6. This concludes the hard drive installation process.

7. To set up and copy files, proceed to "Data Lifeguard Install Software" page 14.

Register Your Product

Take advantage of Western Digital special offers and pro duct upda tes by registering your n ew
hard drive online at www.wdc.com/products/registration.

INSTALL THE HARD DRIVE WITHOUT A CONTROLLER CARD - 6

3

WESTERN DIGITAL HARD DRIVE

INSTALLATION GUIDE

Install the Hard Drive with a Controller Card

Set the Jumpers

IMPORTANT: This sections applies to the Western Digital hard drives that
came with an Ultra ATA controlle r card. I f your har d drive ki t did not come with
a controller card, you must follow the procedures on page 3.

The default setting for your new Western Digital hard drive is Cable Select (CSEL), which
requires a special cable (included in your kit). However, the Ultra ATA controller card does
not support this setting. To use the Ultra A TA controller card with your new Western Digital
hard drive, y ou m ust change t he ju mper s ettin g. The a pprop riat e jumpe r se tting for y our n ew
hard drive will va ry dependin g on yo ur drive co nfi gur at ion. Identify your drive configuration
and jumper your new Western Digital hard drive to the recommended setting.

NOTE: Both Master/Slave and Cable Select configurations refer to having multiple
devices attached to the same IDE i nterfa ce cable. I f yo u ar e connecti ng onl y one de vice to
the IDE interface cable, then the device is considered to be a Single drive.

Western Digital IDE hard drives have a 10-pin jumper block located next to the 40-pin IDE
connector on the hard drive.

10-pin Western Digital Hard Drive

INSTALL THE HARD DRIVE WITH A CONTROLLER CARD - 7

WESTERN DIGITAL HARD DRIVE

INSTALLATION GUIDE

Install the Controller Card

IMPORTANT (Windows NT 4.x/2000/XP Users Only): Hard drives
connected to the Ultra ATA controller card will not boot into the Windows
operating system wi thout driver sup port. If you wish to use your current bo otable
hard drive with an existing W indows opera ting system on th e controller card, yo u
must first install the drivers onto the old drive prior to installing your new
Western Digital hard drive. Proceed to "Install Ultra ATA Drivers" on page 11.

The Western Digital Ultra ATA controller card fits into any available 32-bit PCI (must be
PCI 2.1 or 2.2 compliant) expansion slot on your system motherboard.

1. Turn off the computer, unplug the power cord from the system, and remove the outside
cover.

2. Remove the outside slot cover of an available 32-bit PCI slot on the motherboard.

3. Install the controller card into the open slot. Handle the controller by the sides only to
avoid touching the circuit board components.

4. Secure the controller card bracket to the system case.
NOTE: If you wish to connect the hard drive activity LED to your new Western Digital

hard drive, refer to your system manual for instructions.

Install the Hard Drive

IMPORTANT: Your new Western Digital hard drive must be installed using the
40-pin, 80 conductor cable included in the kit.

INSTALL THE HARD DRIVE WITH A CONTROLLER CARD - 8