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Easystore
User Manual
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Wd Easystore User Manual

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™
easystore
Desktop Storage
User Manual

Accessing Online Support

▪ Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com ▪ Technical Support – Get technical and other support through email at: support.wdc.com/support ▪ Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data

Table of Contents

_________
Accessing Online Support.................................................................................ii
_________
1 About Your WD Drive....................................................................................1
Features.............................................................................................................................1
Kit Contents......................................................................................................................2
Optional Accessories.......................................................................................................2
Operating System Compatibility....................................................................................2
Disk Drive Format.............................................................................................................3
Physical Description.........................................................................................................3
USB 3.0 Interface.................................................................................................................3
Kensington® Security Slot.................................................................................................. 3
Registering Your Drive.....................................................................................................3
Handling Precautions.......................................................................................................3
_________
2 Connecting the Drive and Getting Started.................................................4
Connecting the Drive...................................................................................................... 4
Getting Started with the WD Software......................................................................... 4
_________
3 WD Discovery................................................................................................ 5
Installing WD Discovery.................................................................................................. 5
Using WD Discovery........................................................................................................6
Devices Tab...................................................................................................................... 6
Apps Tab...........................................................................................................................6
Available Apps..................................................................................................................6
_________
4 Backing Up Files............................................................................................ 8
How the Backup Function Works...................................................................................8
Backing Up Files...............................................................................................................9
Configuring Your Cloud Service Account....................................................................12
_________
5 Restoring Files..............................................................................................14
How the Restore Function Works................................................................................ 14
Restoring Files................................................................................................................ 14
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_________
6 Managing and Customizing the Drive........................................................16
Checking Drive Health...................................................................................................16
Safely Disconnecting the Drive ....................................................................................17
Erasing the Drive............................................................................................................ 17
Using the Drive Erase Function.........................................................................................17
Registering the Drive.....................................................................................................18
Setting the Drive Sleep Timer.......................................................................................19
_________
7 Managing and Customizing the Software..................................................21
Checking for Software Updates....................................................................................21
Uninstalling the WD Software.......................................................................................22
_________
8 Reformatting the Drive................................................................................23
Reformatting the Drive..................................................................................................23
Downloading the WD Software....................................................................................23
_________
9 Troubleshooting.......................................................................................... 24
Installing, Partitioning, and Formatting the Drive.......................................................24
Frequently Asked Questions.........................................................................................24
_________
10 Compliance and Warranty Information...................................................26
Regulatory Compliance.................................................................................................26
FCC Class B Information................................................................................................... 26
ICES-003/NMB-003 Statement....................................................................................... 26
Safety Compliance............................................................................................................ 27
CE Compliance For Europe...............................................................................................27
Environmental Compliance (China)..............................................................................27
Warranty Information.....................................................................................................27
Obtaining Service..............................................................................................................27
Limited Warranty.............................................................................................................. 28
Warranty Information (Australia/New Zealand).............................................................29
Obtaining Service..............................................................................................................29
Warranty............................................................................................................................30
GNU General Public License (“GPL”)............................................................................31
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About Your WD Drive

About Your WD Drive
This introductory chapter includes the following topics:
Features Kit Contents Optional Accessories Operating System Compatibility Disk Drive Format Physical Description USB 3.0 Interface Kensington® Security Slot Registering Your Drive Handling Precautions

Features

Help preserve your memories with desktop storage with plug-and-play USB connectivity and WD Backup software.
High Capacity — With up to 8TB capacity, there's plenty of storage space. Automatic Backup Software — WD Backup software works quietly in the background
to help preserve your data using minimal PC resources. Select automatic, continuous backup to instantly back up your option to back up your files on your schedule and take control of your backup.
Universal connectivity — With this drive, you get connectivity with USB 3.0 devices
as well as backward compatibility with USB 2.0 devices.
Built with WD reliability — WD quality inside and out. For years, millions of people
worldwide have trusted their data to WD hard drives. We are successful because we understand the importance of your data and are driven to help preserve your memories.
Important:
For the latest WD product information and news, visit our website at http://www.wdc.com. For the latest software, firmware, and product documentation and information, go to
http://support.wdc.com/downloads.aspx
files. Or select the scheduled backup
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Kit Contents

Your easystore drive kit includes the following:
▪ easystore drive, with the WD Backup™ and WD Drive Utilities™ software ▪ USB 3.0 cable ▪ AC adapter ▪ Quick install guide
About Your WD Drive

Optional Accessories

For information about optional accessories for WD products, visit www.wdc.com

Operating System Compatibility

Your easystore drive and the WD Drive Utilities and WD Discovery software are compatible with the following operating systems:
Windows
▪ Windows 7 ▪ Windows 8 ▪ Windows 8.1 ▪ Windows 10
The WD Backup software is compatible with the following operating systems:
▪ Windows 7 ▪ Windows 8 ▪ Windows 8.1 ▪ Windows 10
®
macOS™ (reformatting required)
▪ Mavericks ▪ Yosemite ▪ El Capitan ▪ Sierra
Compatibility can vary, depending on hardware configuration and operating system.
For highest performance and reliability, always install the latest updates and service pack (SP). For Windows computers, go to the Start menu and select Windows
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About Your WD Drive
Update. For Mac computers, go to the Apple menu and select Software Update or App Store.

Disk Drive Format

Your easystore drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. To use with other operating systems, see
Reformatting the Drive and Troubleshooting.

Physical Description

The easystore drive has: ▪ The power connector, interface port, and a security slot on the back

USB 3.0 Interface

USB 3.0 supports interface transfer rates up to 5 Gb/s. USB 3.0 is backward compatible with USB 2.0. A USB 2.0 Interface supports interface transfer rates up to 480 Mb/s.

Kensington® Security Slot

For drive security, the Kensington security slot accepts a standard Kensington security cable (sold separately). For more information about the Kensington security slot and available products, visit http://www.kensington.com.

Registering Your Drive

Always register your easystore drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software. Another way is to register online at http://register.wd.com.

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Drives may be damaged by rough handling, shock, or vibration. Always observe the following precautions when unpacking and installing your external storage product:
▪ Do not drop or jolt the drive. ▪ Do not move the drive during activity. ▪ Do not use this product as a portable drive. ▪ To allow proper ventilation, do not block any of the drive enclosure’s air slots.
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Connecting the Drive and Getting Started

Connecting the Drive and Getting Started
This chapter provides instructions for connecting the drive and installing the WD software on your computer. It includes the following topics:
Connecting the Drive Getting Started with the WD Software

Connecting the Drive

1. Turn on your computer.
2. Connect the drive to your computer as shown in the illustration below.
3. Verify that the drive appears in your computer’s
4. If a Found New Hardware screen appears, click Cancel to close it. The WD software installs the proper driver for your drive.
file management utility listing.
Your easystore drive is now ready to use as an external storage device. You can enhance its capabilities by installing the WD Discovery software that is on the drive:
▪ Once WD Discovery is open, WD Backup (Windows only) can be installed ▪ WD Drive Utilities is installed automatically with WD Discovery

Getting Started with the WD Software

1. For Windows, run WD Discovery.exe to install WD software to help you get a backup plan and modify drive settings. If you don’t have internet connectivity, please install WD Backup™ and WD Drive Utilities™ from the WD Software Offline Installers > For Windows folder.
2. For Mac, open WD Discovery for Mac.dmg to install WD software to help modify drive settings. If you don’t have internet connectivity, please install WD Drive Utilities™ from the WD Software Offline Installers > For Mac folder.
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WD Discovery

WD Discovery
The WD Discovery application, a collection of drive management tools such as WD Backup, can be installed from your easystore drive. WD Discovery is a tray application; a small icon appears in the Windows system tray in the lower right­hand corner of the screen. The application can also be "unpinned", which causes the application to open in a window.
The chapter includes the following topics:
Installing WD Discovery Using WD Discovery Devices Tab Apps Tab Available Apps

Installing WD Discovery

The WD Discovery application can be installed from your drive.
1. Double-click WD Discovery.exe.
2. Click Install Now.
3. Install application updates as needed.
The WD Discovery screen displays a list of connected devices, update messages, and a link for registering your drive.
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Using WD Discovery

By default, the WD Discovery application is visible in the system tray. If it suddenly seems to be missing, it is likely the application has been "unpinned," which means the application is running in a window.
It is recommended that you register your drive as soon as possible. Registration offers a number of
▪ Warranty period can be established
Notification of software and firmware updates for registered drives
▪ ▪ Support services are available
benefits, including:

Devices Tab

The Devices tab displays the list of drives, and volumes on the drives, connected to your system. Entries include the device name, drive letter, capacity, product name, and percentage of free space remaining. Clicking once on a drive listing opens a file explorer window.
WD Discovery

Apps Tab

The Apps tabs displays the list of WD applications included in the WD Discovery suite and a number of third party applications created by other companies and organizations. The WD applications include:
▪ WD Backup: makes backing up your personal files, photos, videos and music
simple and easy
▪ WD Drive Utilities: allows you to keep your drive performing at its best, and
includes registration, sleep, health, RAID settings, and drive erase features

Available Apps

A series of third party applications is available. To view the list, click the Available Apps tab.
Note:
Applications displayed on the Available Apps tab are created by other companies and organizations; while they have been tested and approved for use on the drive, you should contact the publisher for full instructions and software license terms and warranty information.
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WD Discovery
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Backing Up Files

This chapter includes the following topics:
How the Backup Function Works Backing Up Files

How the Backup Function Works

The WD Backup software is a scheduled backup application that automatically backs up the
When you create a backup plan, you specify the backup: ▪ Target—the external storage device where you will copy your files for backup
protection. The backup target can be any supported:
files that you select on the schedule that you specify.
Backing Up Files
◦ External storage drive ◦ Cloud service account
▪ Source—the computer
target for backup protection. The backup source can be any:
◦ Internal hard drive or hard drive partition ◦ External storage drive ◦ Supported cloud service account
▪ Schedule—the time of day, day of week, and month that you want to run the
backup.
When you click Start Backup after creating a backup plan, the WD Backup software copies all of the target. Then, on the schedule you specified, the WD Backup software automatically backs up any:
▪ New file that was created in or copied to a backup-protected device or folder ▪ Existing backup-protected file that was changed
This protection is automatic—the WD Backup software does it for you without any action on your part. Just leave the backup source and target devices connected to your computer.
Note:
Whenever you disconnect and reconnect a backup target or source device, the WD Backup software rescans the backup source device for new or changed files and resumes automatic backup protection according to the schedule.
specified backup source files and folders to the specified backup
files and folders that you want to copy to the backup
Excluded Files—The WD Backup software will not back up its own backup plan or
files that have specific: ▪ Attributes: reparsePoint, temporary
▪ Names: \AppData\Roaming\Microsoft\Windows, [CommonApplicationData]
\Western Digital\, [CommonApplicationData]\Microsoft\Windows\Caches\, config.msi, MSOCache, ntuser.dat, ntuser.ini, [RecycleBin], $recycle.bin, recycler,
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[Root]\Drivers\, [Root]\Temp\, System Volume Information, .WD Hidden Items, [Windows]
▪ Extensions: .ds_store, .temp, .tmp, .wdsync ▪ Start value: ~ ▪ End values: desktop.ini, .dropbox, .dropbox.attr,
hiberfil.sys, -journal,
pagefile.sys, thumbs.db

Backing Up Files

1. Open the WD Backup software:
Backing Up Files
▪ From the Installation complete dialog, click Back up
files with WD Backup
▪ Click on the WD Backup desktop icon.
2. The Select your WD storage device or cloud service dialog shows all of the hardware devices and cloud service accounts that you can use for a backup target device:
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a. Select to highlight the device that you want to use. b. If you have more than three available devices, use the left- and right-scroll
buttons to see them all.
c. Click Next to display the Setup Complete dialog:
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Note that:
Backing Up Files
IF you selected a . . .
Cloud service account Sign in dialog that you must complete to
THEN the WD Backup software displays a . . .
continue. (See “Configuring Your Cloud Service Account”.)
3. The initial/default configuration of the backup settings on the Setup Complete dialog is for hourly backups of everything in the Windows Users folder for your computer user name.
On the Setup Complete dialog:
IF you want to . . .
Accept the default settings Start Backup to save and launch your backup
Specify a different backup schedule Edit Schedule to display the Automatic Backup
Change the Include Files setting Edit Files to display the Select Files to Back Up
THEN click . . .
plan and close the Setup Complete dialog. Skip to Step 10.
Schedule screen and proceed to Step 4.
screen and skip to Step 6.
4. On the Automatic Backup Schedule screen, select the option for the automatic backup schedule that you want:
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5. Click OK to save and implement your change to the backup schedule and close the Automatic Backup Schedule screen.
6. After changing the backup schedule:
Backing Up Files
IF you want to . . .
Accept the default Include Files setting Start Backup to save and launch your backup
Change the Include Files setting Edit Files to display the Select files to back up
THEN click . . .
plan and close the Setup Complete dialog. Skip to Step 9.
screen and proceed to Step 8.
7. On the Select Files to Back Up screen: a. Click to select the device that has the files and folders you want to back up:
▪ My Computer ▪ Dropbox
Note: If the files and folders you want to back up are in a Dropbox account and you have
not configured the account for access by the WD Backup software see “Configuring Your Cloud Service Account”.
b. In the file structure view of the selected device, click the selectors to open
the listings and select the check box for each file and folder that you want to back up. Note that selecting the check box for a folder automatically selects the check boxes for all of the files and subfolders in the folder.
c. Clear the check box for each file and folder that you do not want to include in
the backup. Note also that clearing the check box for a folder automatically clears the check boxes for all of the
Note: The default backup source is everything in the Windows Users folder for your
computer user name. Be sure to clear that selection if you do not want to include those files and folders in your backup.
files and subfolder in the folder.
d. Click Select Files to save your selections and close the Select Files to Back Up
screen.
8. Verify that your Automatic Backups and Include Files specifications are correct.
9. Click Start Backup to save and launch your backup plan and close the Setup Complete dialog.
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10.The WD Backup software runs the first backup immediately and shows the progress with a Backup in progress (x % complete) message on the Backup dialog. After the initial backup completes, the backup runs automatically according to the specified schedule.
Configuring Your Cloud Service Account
Before you can use a cloud service as a backup source or target device, you must configure your account for access by the WD Backup software.
1. Open the WD Backup software: ▪ From the Installation Complete dialog, click Back up files with WD Backup ▪ Click the WD Backup desktop icon.
2. On the Select your WD storage device or cloud service dialog, select the Dropbox icon:
Backing Up Files
3.
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Click Next to display the connection dialog for your Dropbox account:
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4. On the connection dialog: a. Click Sign In. The WD Backup software initiates a connection request on your
behalf and uses your Web browser to access the Dropbox website.
b. On the Dropbox website, if you have not configured your account to
remember your login credentials, type your email address and password and
click Sign In to see the connection request from the WD Backup software. c. Click Allow to accept the connection request. d. The Success! indication
signifies that the WD Backup software has been
granted access to your Dropbox account. e. Click Finish on the Dropbox connection dialog to
finalize the configuration and display the Setup Complete dialog with Dropbox selected as your backup target device.
Backing Up Files
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Restoring Files

This chapter includes the following topics:
How the Restore Function Works Restoring Files

How the Restore Function Works

The WD Backup software makes it easy for you to restore backed up files from your backup target device to either:
▪ Their original locations on the backup source device ▪ Any other location you select
Restore is generally a four-step process:
1. Select the backup target device and the scheduled backup that has the files you want to restore.
2. Select the location where you want to restore the files.
3. Specify what you want to restore—either individual files and folders, or everything.
4. Restore the
files.

Restoring Files

Restoring Files
1. Open the Restore dialog by clicking either: ▪ Restore on the WD Backup screen.
▪ Restore files on the WD Backup view menu from the Windows task bar.
2. On the Restore dialog: a. If you have more than one backup target device connected to your computer,
click to select the one that has the backup files you want to restore.
b. Select the location option for where you want to restore the files:
IF you want to restore
Their original locations, Original Location.
A new location, Select Location to activate the Browse button
files to . . . THEN select . . .
and:
1. Click Browse to display the Select Location screen:
2. Use the folder structure view of your computer to select the restore location.
3. With the selected folder name in the Folder box, click Select Folder.
4. The WD Backup software closes the Select Location screen and displays the path to the selected folder on the Restore dialog.
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c. Click Select Files to Restore to display the Restore Files screen with the
earliest backup selected by default in the View files from list.
3. On the Restore Files screen: a. In the View files from list, select the backup that has the files you want to
restore.
b. Use the folder structure view of the selected backup to specify the
you want to restore:
IF you want to restore . . . THEN . . .
All of the files in the selected backup, Select the top-level check box to specify the
entire backup.
Selected files and folders, 1. Click the selectors in the folder structure
view of the backup to open the folders and subfolders.
2. Select the check boxes for the files or folders that you want to restore.
Note that selecting the check box for a folder automatically selects all of the and subfolders in the folder.
Restoring Files
files that
files
c. Click Restore to restore the selected files or folders to the specified location.
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Managing and Customizing the Drive

Managing and Customizing the Drive
This chapter includes the following topics:
Checking Drive Health Safely Disconnecting the Drive Erasing the Drive Registering the Drive Setting the Drive Sleep Timer
The WD Drive Utilities software makes it easy for you to manage and customize your drive for the best possible performance:
▪ Diagnose—Run diagnostics and status checks to make sure your drive is working
properly.
▪ Sleep Timer—Reduces power to your drive during extended periods of inactivity
to conserve power and extend the life of the drive. ▪ Drive Erase—Erase all of the data on the drive. ▪ About—See the installed software version, check for software updates, and
register your drive to receive free technical support during the warranty period
and find out about product enhancements and price discount opportunities.

Checking Drive Health

The WD Drive Utilities software provides three diagnostic tools to help make sure that your drive is performing well. Run the following tests if you are concerned that your drive is not operating properly:
▪ Drive status check
The drive status check is a failure-prediction function that continuously monitors key
internal performance attributes of the drive. A detected increase in drive temperature,
noise, or read/write errors, for example, can provide an indication that the drive is
approaching a serious failure condition. With advanced warning, you could take
precautionary measures, like moving your data to another drive, before a failure occurs.
The result of a drive status check is a pass or fail evaluation of the drive’s condition. ▪ Quick drive test
Your drive has a built-in Data Lifeguard™ diagnostic utility that tests the drive for error
conditions. The quick drive test checks the drive for major performance problems.
The result of a quick drive test is a pass or fail evaluation of the drive’s condition. ▪ Complete drive test
The most comprehensive drive diagnostic is the complete drive test. It tests every sector
for error conditions and inserts bad sector markers as required. It is best to run the drive diagnostics and status checks on a regular basis, before you
encounter any problems with your drive. And, because they are so fast, running the drive status check and the quick drive test provides a high level of assurance with minimal inconvenience. Then, run all three whenever you encounter disk error conditions when writing or accessing
files.
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Managing and Customizing the Drive
1. Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to display
the WD Drive Utilities screen, Diagnose dialog.
2. If you have more than one supported drive connected to your computer, select
the one that you want to check.
3. On the Diagnose dialog, click the button for the test that you want to run:
▪ Run Drive Status Check
▪ Run Quick Drive Test
▪ Run Complete Drive Test

Safely Disconnecting the Drive

Windows and Macintosh operating systems have a means for safely disconnecting and removing the drive without turning off the system:
▪ Windows has a Safely Remove Hardware and Eject Media icon in the system tray
which, when used, ensures that all data is
device removal. ▪ Mac users can simply drag the drive icon to the trash before disconnecting it.
flushed from system cache before
Due to the exFAT format of the drive, special care should be taken to follow the steps listed above when disconnecting the drive. Failure to do so may result in data corruption.

Erasing the Drive

Note:

Using the Drive Erase Function

To erase your drive when it is not locked:
1. Open the WD Drive Utilities software by clicking either:
▪ The WD Drive Utilities desktop shortcut icon
▪ Start > All Programs > Western Digital > WD Apps > WD Drive Utilities
2. If you have more than one supported device connected to your computer, select
the one that you want to erase.
3. On the WD Drive Utilities screen, click Drive Erase to display the drive erase
dialog:
Erasing your drive also deletes the WD software and all of the support files and utilities. You can download these to restore your drive to its original configuration after erasing it.
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Managing and Customizing the Drive
4. On the drive erase dialog:
a. If you want to change the volume name, type over the name in the Volume
Name box.
b. Read the explanation of the loss of data if you erase your drive. If you want to
save any of the data that is on the drive, back it up to another device before continuing with the drive erase.
c. Click the I understand... check box to signify that you accept the risk and
activate the Erase Drive button.
d. Click Erase Drive.
Go to http://support.wdc.com and see Knowledge Base Answer ID 7 for information about downloading and restoring the WD software on your drive.

Registering the Drive

The WD software uses your computer’s Internet connection to register your drive. Registering the drive provides free technical support during the warranty period and keeps you up-to-date on the latest WD products.
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Managing and Customizing the Drive
1. Make sure that your computer is connected to the Internet.
2. Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to display
the WD Drive Utilities screen.
3. If you have more than one supported drive connected to your computer, select
the one that you want to register.
4. Click About > Register to display the Register Your Device screen.
5. On the Register Your Device screen:
a. Type your
first name in the First name box. b. Type your last name in the Last name box. c. Type your email address in the Email box. d. Select your language in the Preferred Language box. e. Select or clear the Inform me about... check box to specify whether you want
to receive notifications about software updates, product enhancements, and price discount opportunities.
f. Click Register Device.

Setting the Drive Sleep Timer

The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long-term wear on the drive.
1. Open the WD Drive Utilities software by clicking either: ▪ The WD Drive Utilities desktop shortcut icon
▪ Start > All Programs > Western Digital > WD Apps > WD Drive Utilities
2. If you have more than one supported device connected to your computer, select the one that you want to set.
3. Select Settings to display the Sleep Timer dialog:
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Managing and Customizing the Drive
4. On the Sleep Timer dialog: a. Verify or click the Sleep Timer on/off toggle button to the ON position.
b. In the Select Time box, select the inactivity period for turning off the drive.
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Managing and Customizing the Software

Managing and Customizing the Software
This chapter includes the following topics:
Checking for Software Updates Uninstalling the WD Software

Checking for Software Updates

If an update is available, follow the on-screen download and installation instructions:
Software
WD Drive Utilities 1. As updates are available, a message appears
WD Backup
Procedure
in the WD Discovery Notifications section of the Devices screen.
2.
Click the here link to install the update.
1. As updates are available, a message appears in the WD Discovery Notifications section of the Devices screen.
2.
Click the here link to install the update.
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Managing and Customizing the Software

Uninstalling the WD Software

Use the Windows Add or Remove Programs function to uninstall the WD software from your computer.
1. Go to the Control Panel.
2. Select Programs and Features category; in some versions of Windows, this is called simply "Programs".
3. Choose the program you want to remove, then click Uninstall.
4. When prompted with an "Are you sure..." question, click Yes.
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Reformatting the Drive

Reformatting the Drive

The easystore drive is formatted as a single NTFS partition for compatibility with updated Windows operating systems. To use the drive on a Mac operating system, you must reformat the drive to a single HFS+J partition, which will remove compatibility with Windows operating systems.
This chapter includes the following topics:
Reformatting the Drive Downloading the WD Software
Reformatting the Drive
Reformatting the drive erases all its contents. If you have already saved files on the drive, be sure to back them up before reformatting it.
Go to http://support.wdc.com and refer to Knowledge Base Answer ID 3865 for information about reformatting the drive.
See “Troubleshooting” for more information about reformatting a drive.

Downloading the WD Software

After you have reformatted your drive, go to http://support.wdc.com and see Knowledge Base Answer ID 7 for information about downloading the Windows and Mac version of the WD Discovery software.
The WD Backup software is not available for Mac computers.
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Troubleshooting

Troubleshooting
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive Frequently Asked Questions
If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at http://support.wdc.com and search our knowledge base for more help.

Installing, Partitioning, and Formatting the Drive

Knowledge Base Answer ID
How to
▪ Partition, and format a WD drive on Windows
(10, 8, 7) and Mac OS X
▪ Convert a Mac OS X GPT partition to an NTFS
partition in Windows 7
▪ Download software, utilities, firmware
updates, and drivers for WD products (from the Downloads Library)
▪ Format a WD external hard drive in exFAT or
FAT32*
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows. To create partitions larger than 32 GB in FAT32 when reformatting the drive, download the External USB/FireWire FAT32 Formatting Utility from http://support.wdc.com/
downloads.aspx?p=34. Windows users can avoid these size limitations by formatting the drive to
exFAT. For further details, see: ▪ Answer ID 291 at http://support.wdc.com
▪ Article IDs 314463 and # 184006 at https://support.microsoft.com ▪ The appropriate third-party software documentation or support organization
3865
3647
7
291

Frequently Asked Questions

Why is the drive not recognized under My Computer or on the computer desktop?
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If your system has a USB 3.1, USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting your WD USB 3.1 external storage product. The drive is not recognized correctly unless USB 3.1, USB 3.0 or USB 2.0 root hub and host controller drivers are installed. Contact the adapter card manufacturer for installation procedures.
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Troubleshooting
Why won't my computer boot when I connect my USB drive to the computer before booting?
Depending on your system configuration, your computer might try to boot from your WD portable USB drive. Refer to your system’s motherboard BIOS setting documentation to disable this feature or visit http://
support.wdc.com and see Knowledge Base
answer ID 1201. For more information about booting from external drives, refer to your system documentation or contact your system manufacturer.
Why is the data transfer rate slow? Your system may be operating at USB 1.1 speeds
due to an incorrect driver installation of the USB
3.1, USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3.1, USB 3.0 or USB
2.0.
How do I determine whether or not my system supports USB 3.1, USB 3.0 or USB 2.0?
Refer to your USB card documentation or contact your USB card manufacturer.
Note: If your USB 3.1, USB 3.0 or USB 2.0
controller is built in to the system motherboard, be sure to install the appropriate chipset support for your motherboard. Refer to your motherboard or system manual for more information.
What happens when a USB 3.1, USB 3.0 or USB
2.0 device is plugged into a USB 1.1 port or hub?
USB 3.1, USB 3.0 and USB 2.0 are backward­compatible with USB 1.1. When connected to a USB 1.1 port or hub, a USB 3.1, USB 3.0 or USB
2.0 device can transfer data up to 12 Mbps. If your system includes a PCI Express slot, you
can achieve higher data transfer rates by installing a PCI Express adapter card. Contact the card manufacturer for installation procedures and more information.
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10

Compliance and Warranty Information

Compliance and Warranty Information
This appendix includes the following topics:
Regulatory Compliance Environmental Compliance (China) Warranty Information GNU General Public License (“GPL”)

Regulatory Compliance

FCC Class B Information

Operation of this device is subject to the following conditions: ▪ This device may not cause harmful interference.
▪ This device must accept any interference received, including interference that
may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
▪ Reorient or relocate the receiving antenna. ▪ Increase the separation between the equipment and the receiver. ▪ Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
▪ Consult the dealer or an experienced radio/television technician for help. Any changes or
authority to operate this device.
modifications not expressly approved by WD could void your

ICES-003/NMB-003 Statement

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with Canadian ICES-003 Class B.
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Compliance and Warranty Information

Safety Compliance

Approved for US and Canada. CAN/CSA-C22.2 No. 60950–1, UL 60950–1: Safety of Information Technology Equipment.
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No.
60950–1: Sûreté d'équipement de technologie de l'information.
60950–1, UL

CE Compliance For Europe

Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2014/30/ EU), the Low Voltage Directive (2014/35/EU), ErP Directive (2009/125/EC), and RoHS Directive (2011/65/Eu). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe.

Environmental Compliance (China)

Warranty Information

Obtaining Service

WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at
http://support.wdc.com. If the answer is not available or, if you prefer, please
contact WD at the applicable telephone number shown in the front of this document. If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support
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Compliance and Warranty Information
Web site at http://support.wdc.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The
benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via http://support.wdc.com.

Limited Warranty

WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s country in which your Product was purchased. The term of your limited warranty is for 2 years in the North, South and Central America region, 2 years in the Europe, the Middle East and Africa region, and 2 years in the Asia Pacific region, unless otherwise required by law. The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the instructions, as found at http://support.wd.com), accident or mishandling while in the possession of someone other than WD. Subject to the limitations specified above, your sole and exclusive warranty shall be, during the period of warranty specified above and at WD’s option, the repair or replacement of the Product with an equivalent or better Product. The foregoing warranty of WD shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer.
specification therefor. The term of your limited warranty depends on the
specific alteration is within the scope of the applicable
The foregoing limited warranty is WD's sole warranty and is applicable only to products sold as new. The remedies provided herein are in lieu of a) any and all other remedies and warranties, whether expressed, implied or statutory, including but not limited to, any implied warranty of merchantability or
fitness for a particular purpose, and b) any and all obligations and liabilities of WD for damages including, but not limited to accidental, consequential, or special damages, or any financial
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Compliance and Warranty Information
loss, lost profits or expenses, or lost data arising out of or in connection with the purchase, use, or performance of the Product, even if WD has been advised of the possibility of such damages. In the United States, some states do not allow exclusion or limitations of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you
specific legal rights, and you
may also have other rights which vary from state to state.

Warranty Information (Australia/New Zealand)

Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD’s preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.

Obtaining Service

WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at
http://support.wdc.com. If the answer is not available or, if you prefer, please
contact WD at the applicable telephone number shown in the front of this document. If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at http://support.wdc.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and packaging materials should be kept for storing or shipping your WD product. To
benefits provided to you under this warranty are in addition to other
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Compliance and Warranty Information
conclusively establish the period of warranty, check the warranty expiration (serial number required) via http://support.wdc.com.

Warranty

WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s Zealand, unless otherwise required by law. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the instructions, as found at http://support.wdc.com), accident or mishandling while in the possession of someone other than WD.
specifications. The term of your warranty is 2 years in Australia and New
first shipped by WD. WD may at its discretion make extended
specific alteration is within the scope of the applicable
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UPAND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer’s warranty and is applicable only to Products sold as new.
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Compliance and Warranty Information

GNU General Public License (“GPL”)

Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License (“LGPL”) (collectively, “GPL Software”) and not Western Digital’s End User License Agreement. In accordance with the GPL, if applicable: 1) the source code for the GPL Software may be downloaded at no charge from http://support.wdc.com or obtained on CD for a nominal charge from http://support.wdc.com or by calling Customer Support within three years of the date of purchase; 2) you may re-use, re­distribute, and modify the GPL Software; 3) with respect solely to the GPL Software, no warranty is provided, to the extent permitted by applicable law; and 4) a copy of the GPL is included herewith, may be obtained at http://www.gnu.org, and may also be found at http://support.wdc.com.
Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital.
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Index

A
Accessories, optional 2
B
Backup
about backing up files 8 procedure 9
Box contents 2
C
CAUTION about
erasing the drive 17 China RoHS, environmental compliance 27 Cloud service, configuring 12 Compatibility with operating systems 2 Complete drive test 16 Compliance, regulatory 26 Converting drive format 24
D
Diagnose dialog 16 Disconnecting the drive 17 Disk image, downloading 23 Drive
diagnostics and status checks 16
disconnecting 17
formats, converting 3
handling precautions 3
sleep timer 19 Drive Erase dialog 17 Drive status check 16 Drive Utilities
Diagnose dialog 16
Drive Erase dialog 17
Register Your Device dialog 19
Sleep Timer dialog 19
E
H
Handling precautions 3 Hardware 2
I
ICES-003/NMB-003 compliance 26
K
Kensington security slot 3 Kit contents 2
L
Limited warranty 28
O
Operating systems 2 Optional accessories 2
P
Precautions for handling 3 Product features 1
Q
Quick drive test 16
R
Reformatting the drive 23, 24 Register Your Device dialog 19 Registering your drive 18 Regulatory compliance 26 Remote Dropbox account, Restore
about restoring files 14
configuring 22
Environmental compliance, China RoHS 27 Erasing the drive 17
F
FCC Class B information 26
G
GNU general public license 31 GPL software 31
easystore User Manual
S
Safety compliance 27 Service 27, 29 Software settings
cloud service account 12
Software Settings
Dropbox Account 22 Software, GPL 31 System compatibility 2
U
USB interface 3
32
W
Warranty information 30 Warranty Information 27, 29 WD
service, obtaining 27, 29
WD Drive Utilities software
Diagnose dialog 16 Drive Erase dialog 17 Register Your Device dialog 19 Sleep Timer dialog 19
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WD, the WD logo, easystore, WD Discovery, WD Backup, and WD Drive Utilities are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. All other marks are the property of their respective owners. Picture shown may vary from actual product. Product specifications subject to change without notice.
Apple, Mac, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries. Dropbox and the Dropbox logo are trademarks of Dropbox, Inc. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. As used for transfer rate or interface, megabyte per second (MB/s) = one million bytes per second, megabit per second (Mb/s) = one million bits per second, and gigabit per second (Gb/s) = one billion bits per second.
©
2017 Western Digital Corporation or its
Western Digital 3355 Michelson Drive, Suite 100 Irvine, California 92612 U.S.A
affiliates. All rights reserved.
4779–705169-A00
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