WD Cloud User Manual
WD Cloud
™
User Manual
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or email
support service at http://www.wdcloud.jp/support. If the answer is not available or if you prefer,
please contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. Email support is
free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at
http://register.wd.com.
Accessing Online Support
Visit our product support website at http://www.wdcloud.jp/support and choose from these topics:
Downloads—Download drivers, software, and updates for your WD product.
WD Support Portal—Register your WD products and get support information customized to
your needs.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data
recovery information.
Knowledge Base—Search by keyword, phrase, or answer ID.
Installation—Get online installation help for your WD product or software.
WD Community—Share your thoughts and connect with other WD users
Online Learning Center — Start here to get the most out of your WD cloud storage device
(http://www.wdcloud.jp/learn).
Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and
system software versions available.
North America Europe (toll free)*
English 800.ASK.4WDC
(800.272.4932)
Spanish 800.832.4778
Mexico
South America Asia Pacific
Chile 1230 020 5871 Australia 1800 429 861 / 0011 800 2275 4932
Colombia 009 800-83247788 China 800 820 6682 / 400 627 6682
Venezuela +31.880062100 Hong Kong 3057 9031
Peru 0800-54003 India 1800 200 5789 / 1800 419 5591
Uruguay 00 413 598 3787 Indonesia 001 803 852 3993
Argentina 0800 4440839 Japan 0800 805 7293
Brazil 0800 8917630 Korea 02 2120 3415
001 8002754932
Europe
Middle East
Africa
Russia
Malaysia 1800 817 477
New Zealand 0508 555 639 / 00800 2275 4932
Philippines 1800 1855 0277
Singapore 1800 608 6008
Taiwan 0800 225 593
Thailand 00 1800 852 5913
Other countries +86 21 2603 7560
00800 ASK4 WDEU (00800 27549338)
+31 880062100
+31 880062100
+31 880062100
8 10 8002 335 5011
* Toll free number is available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany,
Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1 Important User Information 1
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2 Product Overview 3
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Pre-installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3 Getting Started 7
Preparing your Device for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting Up your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4 The Dashboard at a Glance 16
Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
5 Managing Users and Groups 29
About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
6 Managing Shares 37
About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
7 Accessing Your Cloud Remotely 41
Enabling Cloud Access for the WD Cloud Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Access Your Files with iOS and Android Mobile Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
8 Backing Up and Retrieving Files 45
About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
WD CLOUD USER MANUAL
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Managing a USB Device and USB Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Remote Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Viewing Backup Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Modifying a Backup Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Deleting a Backup Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Camera Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
9 Managing Apps on WD Cloud 52
About Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Managing Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
10 Playing/Streaming Videos, Photos, & Music 54
Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Enabling DLNA and iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Accessing Your WD Cloud Device Using Media Players . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Accessing Your WD Cloud Device Using iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
11 Configuring Settings 60
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
12 Regulatory Information 82
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
13 Appendices 84
Appendix A: WD Cloud Quick User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Appendix B: Safe Mode Firmware Update Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Appendix C: WD Cloud Action Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Appendix D: WD Cloud Device URLs and Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Appendix E: Creating a User Import File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
14 Index 98
WD CLOUD USER MANUAL
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IMPORTANT USER INFORMATION
1
Important User Information
Important Safety Instructions
Recording Your WD Product Information
Important Safety Instructions
This device is designed and manufactured to assure personal safety. Improper use can
result in electric shock or fire hazard. The safeguards incorporated into this unit will protect
you if you observe the following procedures for installation, use, and servicing.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners
or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near any liquids.
Do not place this product on an unstable surface. The product may fall, causing
serious damage to the product.
Do not drop the product.
Do not block the slots and openings on the top and bottom of the chassis; to ensure
proper ventilation and reliable operation of the product and to protect it from
overheating, these openings must not be blocked or covered. Making sure the drive
is standing upright also helps prevent overheating.
Operate this product only from the type of power indicated on the marking label. If
you are not sure of the type of power available, consult your dealer or local power
company.
Do not allow anything to rest on the power cord. Do not locate this product where
persons will walk on the cord.
If an extension cord is used with this product, make sure that the total ampere rating
of the equipment plugged into the extension cord does not exceed the extension
cord ampere rating. Also, make sure that the total rating of all products plugged into
the wall outlet does not exceed the fuse rating.
Never push objects of any kind into this product through the chassis slots as they
may touch dangerous voltage points or short out parts that could result in a fire or
electric shock.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
- When the power cord or plug is damaged or frayed.
- If liquid has been spilled on the product.
- If the product has been exposed to rain or water.
- If the product does not operate normally when the operating instructions are
followed. Adjust only those controls that are covered by the operating instructions
since improper adjustment may result in damage and require extensive work to the
product by a qualified technician to restore the product to normal condition.
- If the product has been dropped or the chassis has been damaged.
- If the product exhibits a distinct change in performance, contact WD Customer
Support at http://www.wdcloud.jp/support.
WD CLOUD USER MANUAL
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IMPORTANT USER INFORMATION
Recording Your WD Product Information
Remember to write down the following WD product information, which is used for setup and
technical support. Your WD product information is found on the label on the bottom of the
device.
- Serial Number
- Model Number
- Purchase Date
- System and Software Notes
WD CLOUD USER MANUAL
2
Product Overview
2
Package Contents
Requirements
Product Components
Pre-installation Instructions
Handling Precautions
Package Contents
WD Cloud device
Ethernet cable
AC power adapter
Quick Install Guide
For information on additional accessories for this product, visit:
US www.shopwd.com or www.wdstore.com
Canada www.shopwd.ca or www.wdstore.ca
PRODUCT OVERVIEW
Europe www.shopwd.eu or www.wdstore.eu
All others Contact WD Technical Support in your region. For a list of
Technical Support contacts, visit http://www.support.wdc.com
and see Knowledge Base Answer ID 1048.
Requirements
Operating System
Windows
Web Browsers
®
Windows 8.1
Windows 8
Windows 7
Windows Vista
Note: Compatibility may vary depending on your computer’s hardware
configuration and operating system.
Internet Explorer 10.0 and later on supported Windows computers.
Safari 6.0 and later on supported Windows and Mac computers.
Firefox 29 and later on supported Windows and Mac computers.
Google Chrome 31 and later on supported Windows and Mac computers.
Mac OS X
®
®
Yosemite (Mac OS 10.10)
Maverick (Mac OS 10.9)
Mountain Lion (Mac OS 10.8)
Lion (Mac OS 10.7)
Local Network
Router/switch (Gigabit is recommended to maximize performance.)
WD CLOUD USER MANUAL
3
Internet
Power LED
Kensington®
Security Slot
USB 3.0 port
External DC In
Power port
Ethernet Activity LED
Ethernet Link LED
Reset button
Ethernet port
Broadband Internet connection is required for initial setup and software downloads,
as well as for remote access and mobile apps.
Product Components
1-Bay Front View
PRODUCT OVERVIEW
1-Bay Back View
WD CLOUD USER MANUAL
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PRODUCT OVERVIEW
Component Icon Description
Ethernet port Connects the device to a local network.
USB 3.0 port Connects to a USB hard drive for additional storage.
Reset button
Power port Connects the device to an AC adapter and the power outlet.
Kensington
security slot
( )
Restores settings such as the Admin user name and password for
the device.
For device security, the device is equipped with a security slot that
supports a standard Kensington security cable.
Visit http://www.kensington.com/ for more information.
LEDs
Front Panel Power LED
The following table describes the front panel power LED behavior.
State Color Appearance State Description
Power Off
(DC Jack not connected)
Standby Blue Pulsing Drive is in standby mode.
Powering Up Blue Blinking Device is powering up or in the process of
Not lit N/A Drive is off.
updating the firmware.
Powered Up Blue Solid Device is in a powered up/Ready state.
Action required Red Blinking A condition, such as a network cable
having become unplugged, which requires
you to act.
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PRODUCT OVERVIEW
Back Panel Ethernet (Network) LEDs
The following table describes the network and activity LEDs:
Note: Looking at the Ethernet port, the LED on the top right is the Activity LED,
and the one on the bottom right is the Link LED.
State LED Appearance State Description
Link down Link Off Cable or device is not plugged in, or other
end of link is not operational.
Link up – 10/100
Mbps connection
Link Yellow Cable is plugged in, and both ends of the
link have successfully established
communications. 10/100 Mbps network
connection.
Link up – 10/100/
1000 Mbps
connection
Link Green Cable is plugged in, and both ends of the
link have successfully established
communications. 10/100/1000 Mbps
network connection.
Link idle Activity Solid Active communication is not in progress.
Link busy Activity Green - Blinks Active communication is in progress.
Pre-installation Instructions
Before beginning installation, select a suitable location for your device to obtain maximum
efficiency. Place it in a location that is:
Near a grounded power outlet.
Clean and dust free.
On a stable surface free from vibration.
Well-ventilated, with nothing blocking or covering the slots and openings.
Away from fields of electrical devices such as air conditioners, radio, and television
receivers.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damage the device drives. Observe
the following precautions when unpacking and installing your external storage product:
Do not drop or jolt the device.
Do not move the device while it is powered on.
Do not use this product as a portable device.
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GETTING STARTED
3
2
1
4
3
Getting Started
Preparing your Device for Use
Setting Up your Device
Getting Started Using a Web Browser
Accessing Content
It’s easy to set up the WD Cloud device -- just unpack your device, connect it, and wait for
the Power LED on the front of your device to turn a solid blue. Then setup your device from
your web browser at: http://www.wdcloud.jp/setup.
Note: For information about safely shutting down and disconnecting the device,
see “Logging Out and Shutting Down your Device” on page 27.
Preparing your Device for Use
There are a few steps you need to take in order to get your device up and running. Follow
the steps outlined below to prepare your device for use.
Physically Connecting your Device
Follow the steps below to connect the WD Cloud device to a home or small office network.
Important: To avoid overheating, make sure the device is upright as shown in
the illustration above and nothing is blocking or covering the slots
and openings on the top and bottom of the device. In the event of
overheating, the device will perform a safe shutdown, interrupting
all processes currently being performed. If this occurs, data may
be lost.
Important: We recommend that you use the enclosed Ethernet cable for
optimal performance.
WD CLOUD USER MANUAL
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GETTING STARTED
1. Using the provided Ethernet cable, connect one end of the Ethernet cable to the
Ethernet port located on the back of the device.
2. Connect the other end of the Ethernet cable directly into a router or network switch
port.
3. Connect one end of the power adapter into the power supply socket on the back of
the device.
4. Plug the other end of the power adapter into a power outlet. The unit powers up
automatically.
Important: Wait for the WD Cloud device to finish powering up
(approximately two minutes) before configuring it. The device is
ready when the power LED stops blinking and turns a solid blue.
5. When the power LED on your device turns a solid blue, continue to “Setting Up your
Device” on page 8.
Setting Up your Device
To setup your WD Cloud device, continue to Getting Started Using WD Setup Assistant.
If you chose not to set up the software for your device, you can still:
Use your WD Cloud device as an external hard drive, dragging and dropping files to
and from it. (See “Accessing Content” on page 13.)
Configure the device using the WD Cloud device’s dashboard. (See “The
Dashboard at a Glance” on page 16.)
Back up files using USB, Remote, Internal, Cloud, and Camera backup. (See
“Backing Up and Retrieving Files” on page 45.)
Getting Started Using WD Setup Assistant
Use the following steps to run the online setup software, discover the device, and get
started using it.
After connecting your device:
1. Open a web browser. (For browser requirements, see “Web Browsers” on page 3.)
WD CLOUD USER MANUAL
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GETTING STARTED
2. In the address field, type http://www.wdcloud.jp/setup. to display the Setup Assistant
welcome page:
3. Read the agreement, select I agree to the WD End User License Agreement and
Privacy Policy and click Continue with setup.
Setup Assistant begins searching for your device. When your device is found, the
below screen appears.
4. Select your WD Cloud device and click Next.
WD CLOUD USER MANUAL
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GETTING STARTED
5. Fill out the above form to set up your WD Cloud account or add to an existing one, and
click Next.
6. If you want added security for home access to your Dashboard, enter a password on
this optional screen, and click Next. Otherwise, click No Thanks.
Note: This will only prevent unauthorized access to your Dashboard. Other users
on your home network could still access the public files on your device.
Congratulations! Your WD Cloud was successfully created.
WD CLOUD USER MANUAL
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GETTING STARTED
7. To complete your cloud setup, read the email sent to the email address you entered in
step 5,
and create a password for remote access.
Getting Started Using a Web Browser
Use the following steps to set up your device using your web browser (for browser
requirements, see “Web Browsers” on page 3).
1. Open a browser and enter your device URL
Names” on page 95 for a list of device URLs)
(see “Appendix D: WD Cloud Device URLs and
, then click Enter.
The Choose your language screen appears:
2. Select the language you’d like to use for the user interface from the drop-down list.
3. Click the WD End User License Agreement link to read the End User License
Agreement.
If you agree, click the I agree check box, and click Continue.
The WD Cloud login screen appears:
4. Click Login. You do not need to enter a password because you haven’t set one up yet.
WD CLOUD USER MANUAL
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5. Enter a password in both the Password and Confirm Password fields.
If you do not wish to create a password at this time, leave both fields blank.
6. Click Next. The Setup Cloud Access page appears.
GETTING STARTED
7. Enter your first name, last name, and email address, then click Save. The email
address is needed if you want to create an account with remote access capability.
If you’d like to enter additional user accounts:
- Enter the user name, first name, last name, and email address for the new user
account, then click Save.
Note: If you entered an email address, ensure that the user checks their email
account. They will receives an email with instructions on how to set up
and activate a password for cloud access.
- Continue the above steps for all user accounts you’d like to add.
Note: The WD Cloud app provides free remote access to your WD Cloud
device. Once you create your account, you can access your device using
your mobile devices with Internet access and from the WD Cloud
desktop app.
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8. Click Next. The following screen appears:
9. This screen provides the following options:
To have your device’s firmware updated automatically, click the Auto Update
Firmware toggle button .
To participate in the product improvement program, click the Product
Improvement Program toggle button .
To Register your Product, enter your name and email address in the appropriate
fields.
10. Click Next to continue.
GETTING STARTED
11. For additional software and information, select a link in this screen.
12. Click Finish to display the WD Cloud dashboard. For instructions on using the
dashboard, see “The Dashboard Home Page” on page 18.
Accessing Content
The WD Cloud device’s Public folder contains Shared Music, Shared Pictures, and Shared
Videos subfolders. The existing content of the subfolders are files that you dragged and
dropped or files that have been backed up from your computer or an attached USB drive.
Note: Any of the folders can hold any file type.
WD CLOUD USER MANUAL
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GETTING STARTED
Once you’ve physically connected your WD Cloud device (see “Preparing your Device for
Use” on page 7), use the following steps to access the contents of your device.
If your operating systems is... Then...
Windows 8 / Windows 8.1.1
1. On the Start page, type Computer.
2. Click Computer.
3. In the left pane, click Network.
4. Double-click the WD Cloud device (see “Appendix D: WD
Cloud Device URLs and Names” on page 95 for a list of
device names) and locate the device’s Public folder.
5. Double-click the Public folder to display the Shared Music,
Shared Pictures, and Shared Videos subfolders. You can
now drag and drop files into (and from) the shared media
folders using Windows Explorer.
Windows Vista / Windows 7
1. Click or Start > Computer > Network > WD Cloud
device (see “Appendix D: WD Cloud Device URLs and
Names” on page 95 for a list of device names) and, if
required, enter your share credentials. The device’s Public
and private folders (shares) appear.
2. Double-click the Public folder to display the Shared Music,
Shared Pictures, and Shared Videos subfolders. You can
now drag and drop files into (and from) the shared media
folders using Windows Explorer.
Mac OS X
(Yosemite, Maverick, Mountain Lion,
Lion)
1. In a Finder window, click the WD Cloud device (see
“Appendix D: WD Cloud Device URLs and Names” on
page 95 for a list of device names) under the shared items in
the side bar.
2. If presented with an authorization page, enter your
Username and password or select Guest and click
Connect to display the Public share.
3. Double-click the Public folder to display the subfolders:
Shared Music, Shared Pictures, and Shared Videos. You can
now drag and drop files into the shared folders using Finder.
4. If you want to create a shared drive icon permanently on
your desktop, create an alias. There are two ways to do this:
Note:
Before creating an alias, click Finder > Preferences >
General
checked.
and make sure Connected Servers is
- Click the item you wish to alias (e.g., Shared Music), hold
down the mouse button, hold down the Cmd and
Option keys simultaneously, then drag the item to where
you’d like to make an alias. Instead of moving the original
item, this action creates an alias at the new location.
-
OR -
- Right-click the item you want to alias (e.g., Shared Music)
and click File > Make Alias.
WD CLOUD USER MANUAL
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Mapping the Public Folder (Windows)
To map the WD Cloud Public folder for quick access in the future:
GETTING STARTED
1. In Windows Explorer, under Network, click the
Cloud Device URLs and Names” on page 95 for a list of device names)
WD Cloud device (see “Appendix D: WD
.
2. Right-click the Public folder and select Map Network Drive from the menu.
3. Select an available letter from the Drive drop-down list.
4. Select the Reconnect at login check box.
5. Click Finish. Your Public drive is now mapped.
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THE DASHBOARD AT A GLANCE
4
The Dashboard at a Glance
Launching the Dashboard
The Dashboard Home Page
Information Icons
Navigation Icons
Viewing Device Status and Making Updates on the Home Page
Managing Alerts
Obtaining Customer Support
Logging Out and Shutting Down your Device
Common Tasks
Use the WD Cloud dashboard to configure settings and to manage the device.
For example, you can set up user accounts and restrict access to the files on your
WD Cloud device, set up folders for storing files, enable remote access, and customize the
device to suit your needs.
Note: If this is the first time you are opening the dashboard, see “Getting Started
Using a Web Browser” on page 11.
Launching the Dashboard
Use one of the following methods to launch the dashboard.
Note: WD Quick View™ and WD SmartWare™ are helpful WD apps that you can
download from the online Learning Center Downloads page at
http://www.wdcloud.jp/learn
IF you want to launch from . . . THEN . . .
Desktop Icon
(This icon is installed on your
desktop when you use the setup
software)
A web browser or Windows
Explorer
Double-click the dashboard icon to launch the WD Cloud
dashboard.
Using Device Name:
1. Enter the name of your WD Cloud device in the
browser’s address field (see “Appendix D: WD Cloud
Device URLs and Names” on page 95 for a list of
device names):
- http://<device name> (Windows)
(Example: http://WDCloud.jp)
- http://<device name>.local (Mac)
(Example: http://wdcloud.local)
2. Click Go.
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Using IP Address:
1. Enter the IP address of your WD Cloud device in the
browser’s address field: http://<IP Address>.
can find the IP address from your router’s user
interface.
2. Click Go.
You
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THE DASHBOARD AT A GLANCE
IF you want to launch from . . . THEN . . .
Windows 8 / Windows 8.1 1. On the Start page, type Computer.
2. Click Computer.
3. In the left pane, click Network.
4. In the right panel, locate your WD Cloud device under
Storage.
5. Double-click the device, or right-click and select View
device webpage from the resulting menu.
Windows 7/ Windows Vista 1. Click > Computer.
2. In the left panel, select Network.
3. In the right panel, locate your WD Cloud device under
Storage.
4. Double-click the device, or right-click and select View
device webpage from the resulting menu.
Mac OS X 1. Click the Safari icon > bookmark icon >
Bonjour.
2. Double-click the WD Cloud device on the network.
Mobile Devices
iOS Devices:
1. Open a browser.
2. In the Address bar, enter
http://<device name>.local.
Android Devices:
1. Open a browser.
2. In the Address bar, enter http://<device name>.
WD Quick View icon 1. Click the WD Quick View icon.
2. Select your WD Cloud device and then
WD SmartWare 1. On the WD SmartWare app, select your
WD Cloud device.
2. Click the Settings tab to display the Main Settings
page.
1. Click Setup Drive.
Dashboard.
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THE DASHBOARD AT A GLANCE
Information Icons
Status and
update panels
Navigation
The Dashboard Home Page
The WD Cloud Home page has an information icon bar at the top right, a navigation icon bar
across the page, and an instant overview of the status of the device’s main functions with
links for updating settings.
Information Icons
The Information Icons, at the top of the page, provide quick access to:
Attached USB device(s)
Device alerts
Online Help and Support
User information
Icon Name Actions
USB device attached to the
WD Cloud device
Alert Notifications Click to display recent alerts about new
Help Click to access the WD Cloud Getting Started
User Click to see the user name of the user currently
Click to display the USB device(s) connected.
The icon is dim if no USB device is attached.
firmware and network issues.
Wizard, Online Help, Support, and About
information.
logged into the WD Cloud device. You can also
Shutdown, Reboot, or Logout of the
WD Cloud device.
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THE DASHBOARD AT A GLANCE
Navigation Icons
The Navigation Icons provide access to the various features and settings of your WD Cloud
device.
Icon Name Actions
Home An instant overview of the status of the device’s
main functions and provides links for updating
those settings.
Users Create, change, and delete user accounts.
Grant users full or limited access to particular
shares.
Shares Create, change, and delete shares and grant
specific user accounts full, limited, or no
access to particular shares.
Cloud Access Set up, change, and remove remote cloud
access to particular shares. Monitor remote
access status.
Backups Create backups to:
• A USB drive.
• Another WD Cloud device on or outside of
your network.
• Another location on your WD Cloud device.
• Your WD Cloud device from a camera.
Apps Add or remove various apps that allow you to
use your device more productively.
Settings Configure advanced settings for your WD
Cloud device, including:
• General device settings.
• Network configurations.
• Media options.
• Device utility tasks.
• Notification settings.
• Firmware update settings.
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THE DASHBOARD AT A GLANCE
Viewing Device Status and Making Updates on the Home Page
The main body of the Home page shows the status of the device and its functions and
provides shortcuts to the most necessary tasks.
Capacity
The Capacity panel displays the amount of storage remaining on your WD Cloud device and
how the storage is allocated.
Note: Storage allocation information only appears when the Cloud Services option
is ON. See “Cloud Access” on page 63 for steps to enable Cloud Services.
Device
The Device section identifies the overall health of the system, indicates the current version of
your firmware, and informs you when firmware updates are available.
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THE DASHBOARD AT A GLANCE
Diagnostics
The Diagnostics section displays a snapshot of the system’s components and identifies the
overall health of the WD Cloud device.
1. To see details about the status of system’s components, click the arrow in the
Diagnostics field.
2. To return to the Home page, click
Close.
Firmware
The Firmware section displays the current firmware version loaded on your WD Cloud
device. A green check mark indicates that your firmware is up-to-date.
1. To view whether an updated version of the firmware is available, click the arrow to the
right of Firmware to display firmware availability.
2. If an update is available, click Install and Reboot to update your device.
3. To return to the Home page, click OK
or Cancel.
Network Activity
The Network Activity panel displays the system activities and processes that are running on
your WD Cloud device. At a glance, you can see the network, CPU, and RAM activity.
To view a list of all device activities and processes running on your WD Cloud device, click
the arrow in the Network Activity area. N
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THE DASHBOARD AT A GLANCE
CPU: Click the right arrow to view the CPU activity. Click Back to return to the
Device Activity pane. Click Close to return to the Home page.
Memory: Click the right arrow to view Memory activity. Click Back to return to the
Device Activity pane. Click Close to return to the Home page.
Network: Click the right arrow to view the network activity. Click Back to return to
the Device Activity pane. Click Close to return to the Home page.
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THE DASHBOARD AT A GLANCE
process.tif
Process: Click the right arrow to view the process information, including the list of
active processes and the amount of CPU and Memory usage for each process
Back to return to the Device Activity pane. Click Close to return to the Home page.
Cloud Devices
The Cloud Devices panel displays the number of cloud and smart devices currently
accessing the WD Cloud device remotely.
. Click
1. To add cloud access for a user, click the plus sign (+) in the lower right of the panel.
2. Select a user and click Get Code to generate an activation code.
3. Follow the page instructions to connect your tablet or mobile device to the
WD Cloud device.
Users
The Users panel displays the number of users currently set up to use the
WD Cloud device.
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THE DASHBOARD AT A GLANCE
1. To add a user, click the plus (+) sign in the lower right of the panel.
Note: When you enter the email address on the Add User screen, a new cloud
access account is created. Once created, the new user receives an email
with instructions on how to set up and activate a password for cloud access.
2. Enter the required information and click Save.
Apps
The Apps panel displays the apps currently installed on your WD Cloud device.
1. To view the installed apps, click the arrow in the lower right of the panel.
Note: To install an app, see “Managing Apps on WD Cloud” on page 52.
2. Click Details next to the app to view app details. Click Back to return to the Installed
Apps screen.
3. To return to the Home page, click
Close.
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THE DASHBOARD AT A GLANCE
Managing Alerts
Alerts display system messages containing pertinent information about the status of your
WD Cloud device. Three types of alerts appear on the upper right of the dashboard.
Alert Icon Type of Alert Description
Informational Informational alerts keep you updated on non-vital
system information. Example: Reboot Required
Warning Warnings present a condition that might cause a
problem in the future. Example: Network Disconnected
Critical This alert presents an error or problem that has
occurred, usually a system failure. Example: Drive
Overheating
Viewing Alert Details
1. Click the Alert icon in the upper right corner of the screen.
2. From the Alert list, click the arrow next to the alert you’d like to view, or click View All
to review details for all of your alerts.
To view alert details, click the arrow next to the alert.
To close the alert message, click Close.
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Dismissing an Alert
1. Click the Alert icon in the upper right corner of the screen.
2. Select the delete icon next to the alert you’d like to dismiss.
3. To dismiss all alerts, click View All, then Dismiss All.
Obtaining Customer Support
To open the Support page:
1. Click the Help icon on any page to display the Help menu.
2. Click Support to display the following page:
THE DASHBOARD AT A GLANCE
If a problem occurs with the WD Cloud device, WD Technical Support needs information
about your device to troubleshoot and determine the best solution. There are two ways to
get your device information and request support:
Run a system report and send it to WD automatically.
Create a system report manually and send it to WD.
The Support page is also where you can help improve WD products by participating in the
Product Improvement Program.
Requesting Automated Support
In the Request Automated Customer Support section:
1. Click the Privacy Policy link to review WD's privacy policy.
2. Click the Attach my device’s diagnostic report and request support check box.
3. Click the Request Support button.
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