Waves Audio MultiRack SoundGrid V9.7 Troubleshooting Guide
Waves
MultiRack SoundGrid V9.7
For DiGiCo
Troubleshooting Guide
Ta ble of Contents
Introduction ................................................................................................................ 3 1.
Components Required for Establishing a MultiRack SoundGrid System ................. 4 2.
Proper System Configuration..................................................................................... 5 3.
Troubleshooting ......................................................................................................... 9 4.
SoundGrid Preferences ............................................................................................. 9
SoundGrid Inventory ................................................................................................ 10
SoundGrid Servers
SoundGrid Connections........................................................................................... 13
General Inform at ion - How Do I Know Which Version Is Installed? ....................... 14 5.
What Is installed?..................................................................................................... 16 6.
Physical Connections............................................................................................... 17 7.
FAQs ........................................................................................................................ 21 8.
FAQs – Installation................................................................................................... 21
FAQs – Usage.......................................................................................................... 23
FAQ - Licenses ........................................................................................................ 25
Appendices .............................................................................................................. 27 9.
Appendix A – Servers .............................................................................................. 27
Waves SoundGrid Extreme Serv er
Waves SoundGrid Server One .......................................................................... 28
Waves SoundGrid Impact Server ...................................................................... 29
Appendix B – How to Re-Flash SG Server Manually.............................................. 30
Appendix C – SoundGrid Compatible Switches ...................................................... 31
.................................................................................................. 12
................................................................... 27
Appendix D – Ethernet Cables for SoundGrid Systems ......................................... 32
Appendix E – Compatible Plugins & Latency Chart ................................................ 34
2
Introduction 1.
The objective of this document is to assist y ou with t roubles hooting Waves MultiRack
SoundGrid V9.7 for DiGiCo systems. This guide is written under the assumption that you
have read and followed the setup instructions available on our website before attempting
to fix your problem.
This guide is divided into five sections:
1. Illustration of a functioning SG System
2. Guide to resolve a non-functioning SG System
3. General inform ation about the SG System components
4. Frequently as ked ques tions
5. Appendix
3
Components Required for Establishing a MultiRack 2.
SoundGrid System
1. Waves I/O card: Pre-ins talled in the cons ole.
2. Waves qualified SoundGrid Server: A multi-core PC used for real-time audio
processing. See a list of Waves-qualified Servers in Appendix A – Servers.
3. Network switch: See a list of Waves-qualified switches in Appendix C - SoundGrid
Compatible Switches.
4. Ethernet Cables: Standard C AT5e or CAT6 Ethernet c ables . See a list of supported
length per c able type and application in Appendix D - Ethernet Cables for SoundGrid
Systems.
5. US B Flash Drive/iLok w ith activated licenses for Waves SoundGrid compatible
plugins.
4
Proper System Configuration 3.
This section display s the basic Windows and Settings of an operational Waves
MultiRack SoundGrid Sys tem . Establish a proper system configuration by following the
“Setup Instructions” below, w hic h are als o available online on our Download Page:
1. Launch the SD Software.
2. Select the “Waves” Tab.
3. Go to Window Preferences.
4. General Tab Settings:
Link Status = Up
Link Speed = 100 Mbps
SoundGrid Netw ork Found
5
5. Plug-in Manager Tab Settings:
The plugin vers ion you intend to use and have licens es for is chec ked.
6. Go to Window SoundGrid Inventory
7. SoundGrid Invent ory Set tings :
Sample Rate: Matches the state of the console.
Network a nd Driver Latency: Correct settings depend on the Server in use.
I/O: DiGiCo I/O is assigned and Status is On. (Only SD7 consoles can apply 64
channels.)
MR: MultiRack is assigned and Status is On.
SG Ser ver/ s : A ssigned and Status is On.
6
48 kHz
96 kHz
Extreme Server
40 Samples
80 Samples
Server One
40 Samples
80 Samples
Impact Server
56 Samples
112 Sam ples
Minimum Ne twork Latency Settings
Please N ote: : In the SoundGr id Inventory window the Network Latency range is 40 / 56
/ 80 / 96 at 48 kHz sampling rate, and 80 / 112 / 160 / 192 at 96 kHz .
7
8. Go to Window SoundGrid Connections.
9. SoundGrid Connections Settings:
DiGiCo I/O connection to MutliRack is checked.
MutliRack connection to DiGiCo I/O is checked.
In/Out CH Range is 1-32 (O nly SD7 cons oles c an apply 64 Channels) .
8
Troubleshooting 4.
If an ERR appears in the MultiRack SoundGrid s tatus window while the MRSG is
loaded, follow these steps to inspect all settings and the system components:
SoundGrid Preferences
1) Click on the Wav es Tab.
2) Go to Window Preferences.
3) If you see the SoundGrid network NOT found message, and Local LAN Port is
set to None, open the dropdown menu, and set it to your console’s Ethernet card.
4) If you see the SoundGrid network NOT found message, and Local LAN Port is
already set to your console’s Ethernet c ar d, check the following:
a) If Link Status is UP, and Link Speed is 100Mbps, it means that the I/O and
SoundGrid Server are disconnected.
b) If Link Status is DOWN, and Link Speed is N/A, it might be for one of the
following r eas ons :
• The Switch is turned off or not compatible - Please refer to Appendix
C - SoundGrid Compatible Switches.
• The Ethernet cable is disconnected or defective on the Console (host)
computer.
• Some of all cables are possibly too long or not compatible – Please
refer to Appendix D - Ethernet Cables for SoundGrid Systems.
If the SoundGrid Preferences are set correctly and the issue persists, check the
SoundGrid Inventory window next .
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SoundGrid Inventory
Go to Window SoundGrid Inventory.
1. Sample Rate:
If the Sample Rate Appears as N/A, it might be for the following reasons:
• DiGiCo I/O is not assigned.
• If D i GiCo I/O is assigned and On, the Internal Data Cable connecting DiGiCo I/O
to the console might be unplugged or defec tive. Another option is that the DiGiCo
I/O itself is defectiv e. T o res olve the problem please contact DiGiCo.
2. DiGiCo:
a) If the DiGiCo I/O Status is On, assign the Device. It should be functional now.
b) If the DiGiCo I/O Status is NOT On, un-assign the DiGiCo I/O and click refresh.
c) If the DiGiCo I/O appears as “Not Com patible”, then click “Update”
Once the Firmware update has completed, you will be prompted to turn the Console off.
If the update fails and an error message "Could not find the appropriate Firm ware
Updater file" appears, it means that the I/O Firmware version is old, and you need to
download the Firmware Updater Tool.
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Instructions for downloading the Firm ware Updater Tool:
1. Go to the Waves For DiGiCo downloads page
2. Download the Firmwa re Updater Tools required for V1-to-V2.5
Upgrade. Choose between S D7 and all other m odels .
3. Copy this file to your SD console via a USB Flash Driv e. Technical Note:
No n eed to disable the ReadyOn for this process.
4. Run DiGiCo-firmware-updater-for-sdx-type.zip file on your console and
follow the instructions.
5. If this is an SD7 console, repeat the process for the second Engine.
d) If the DiGiC o I/O has disappear ed from the lis t, it might be for one of the following
reasons:
• Ethernet c able is disconnected from I/O or Switch.
• Ethernet c able is disconnected from Host or Switch.
• Defective Ethernet Cable.
• Network Sw itc h is turned off.
• Network Switch is not compatible (Switch doesn’t have 1GB connection).
Please refer to A ppendix C - SoundGrid Compatible Switches.
-> V ersion 8 tab.
• Not a CAT5E or CAT6 cable.
• Ethernet c ables are too long – Pleases refer to A ppendix D - Ethernet Cables
for SoundGrid Systems.
• DiGiCo I/O Internal data cable or power supply cable are disconnected or
defective:
i. If the Netw ork ac t ivity led light is ON on your SoundGrid s wit c h port but
OFF on the I/O, the problem is in the data cable. To resolve this issue
please contact DiGiCo for further instructions.
ii. If the Networ k act ivity led light is O FF on both the SoundG rid switch port
and the I/O, the problem is with the power supply cable. To resolve this
problem please contact DiG iCo for further instructions.
• Defective DiGiCo I/ O. To resolve this issue please contact DiGiCo for further
instructions.
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SoundGrid Servers
Once you have confirmed that the I/O is functioning pr operly and is not the cause of the
problem, check the SG Server/s:
a) If SG Server Status is On, assign the Device, it should be functional now.
b) If the SG Server Status is N/A, un-assign it and press refresh.
c) If SG Server appears as “Not Compatible”, press “Update”.
Once the Firmware update has completed, the server will automatically restart and the
Server Status will be ON. Nex t, assign SG Server to 1. If a second redundant server is in
use, repeat the same update process, and upon completion assign the redundant ser ver
to 2.
d) If the SG Server has disappeared from the list, it might be for the following
reasons:
• Server is OF F .
• Ethernet c able is disconnected from Server or Switch.
• Ethernet c able is disconnected from Host or Switch. (Hint: in this case the I /O
status will appear as N/A).
• Defective Ethernet Cable.
• Network Sw itc h is turned off.
• Network Switch is not compatible (Switch doesn’t have 1GB connection).
Please refer to A ppendix C - SoundGrid Compatible Switches
• Ethernet c able is not com pat ible - Not a CAT5E or CAT6 cable.
• Ethernet c ables are too long – Please refer to Appendix D - Ethernet C ables
for SoundGrid Systems.
We suggest to manually re-flash the SoundGrid Server using a USB Flash Drive only if
all poss ibil ities above have been exhausted.
Flash SG Server Manually.
Once the SoundGrid Inventory window is s et up properly, the only thing left to
Please refer to Appendix B – How to Re-
.
inspect is the SoundGrid connections window.
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