Interactive Pen Display
INSTALLATION GUIDE
AND USER’S MANUAL
As an Energy Star© partner, Wacom Company Ltd. has determined that this product meets the Energy Star© guidelines
for energy efficiency.
Copyright © WACOM Company, Limited, 2002
All rights reserved. No part of this manual may be reproduced except for your express personal use. Wacom reserves the right to revise this
publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this
manual. However, Wacom reserves the right to change any specifications and product configurations at its discretion, without prior notice and
without obligation to include such changes in this manual.
Cintiq and DuoSwitch are trademarks, and Wacom is a registered trademark of WACOM Company, Limited. Microsoft and Windows are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, the Apple logo, and Macintosh are
registered trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Silicon Graphics and IRIX are registered trademarks, and
SGI is a trademark of Silicon Graphics, Inc. Sun and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States
and other countries. Any additional company and product names mentioned in this documentation may be trademarked and/or registered as
trademarks. Mention of third-party product is for informational purposes only and constitutes neither an endorsement nor a recommendation.
Wacom assumes no responsibility with regard to the performance or use of these products.
Interactive Pen Display
INSTALLATION GUIDE
AND USER’S MANUAL
1
Introduction and Overview
The Wacom® Cintiq™ 15X Interactive Pen Display combines an LCD display with a Wacom tablet.
This gives you a direct point-and-draw-on-screen interface that can be used with a Personal Computer (PC), Macintosh
include a Wacom tablet internally mounted behind a 15.0" diagonal TFT color LCD monitor, and
Wacom’s Grip Pen.
Your Cintiq Interactive Pen Display offers a number of significant advantages over a standard
display:
■ Integrated input and display
■ Pressure-sensitive drawing directly on the display screen
■ Reduced power consumption and heat generation
■ Requires less work space
■ Flicker free and easier on the eyes.
This manual describes how to install the Cintiq hardware and software. It also describes how to
use Cintiq and the Grip Pen.
Note that the computer treats the two parts of Cintiq (the LCD display and the Wacom
tablet) as separate pieces of hardware. Therefore, the installation process is completed in two
stages.
■ First, you will install the LCD display portion of Cintiq.
■ In the second stage you will install Cintiq’s tablet functionality.
®
computer, or SGI™ or Sun® workstation. Cintiq’s basic components
Both stages require hardware and software installations and adjustments. Please follow all
instructions carefully.
You can find information on using the Wacom Tablet Control Panel for customizing your tablet
and pen settings in the online Help, located under the Help menu in the Wacom Tablet Control
Panel. See Learning More About Cintiq on page 27.
The following are not included with this product:
■ Information about your specific computer hardware
■ Information about your operating system
■ Information about application software.
Please refer also to your computer hardware, operating system, or software application manuals.
To use the pressure-sensitivity of the Grip Pen with your favorite drawing application, refer to
instructions in that application’s manuals.
2
Precautions on Use and Handling
Be sure to follow all instructions, cautions, and warnings found within this manual. Failure to do
so could void your warranty, in which case Wacom shall have no responsibility to repair or replace
the product.
P H Y S I C A L L O C A T I O N
WARNING
E N V I R O N M E N T
CAUTION
CAUTION
■ Do not use the Cintiq Interactive Pen Display in a facility control system that
requires extremely high reliability; it may cause other electronic devices to malfunction, or other devices may cause the Interactive Pen Display to malfunction. Where use
is prohibited, power off Cintiq to prevent the possibility of it causing other electronic
devices to malfunction. Wacom does not accept any liability for direct or consequential
damages. For details, please refer to your Warranty, located at the end of this manual.
■ Temperature and Humidity
– Operating temperature and humidity 5˚ to 35˚C, 20 to 80% RH
– Storage temperature and humidity -10˚ to 60˚C, 20 to 90% RH
■ Do not use or store Cintiq where:
– Temperature changes are severe or exceed specifications (e.g., outdoors or inside
a vehicle).
– Cintiq and the Grip Pen are exposed to direct sunlight or heat from an appliance.
– Cintiq and the Grip Pen are exposed to water or any other kind of liquid.
■ Do not use Cintiq in a dusty environment; this may damage the unit.
U S A G E
WARNING
CAUTION
CAUTION
CAUTION
CAUTION
■␣ Only use the power supply that came with Cintiq. If a different type of power
supply is used, Cintiq will not work properly or may be damaged. Using a different
type of power supply also has the potential to result in fire. Use of a different
power supply will void your warranty.
■␣ Be sure to use a grounded power source when applying power to Cintiq.
■ Do not connect or disconnect the video cable or power cables while Cintiq or
your computer are turned on; this may damage the LCD display or computer
video card. In this case, Wacom shall have no responsibility to repair or replace the
product.
■ This product is for use with a DVI or VGA video card; using an inappropriate video
card may damage Cintiq.
■ Do not block the rear panel ventilation holes; this may overheat and damage
the unit.
■ When not using Cintiq for long periods of time, unplug the power supply cable
from the power source.
3
H A N D L I N G
WARNING
WARNING
WARNING
CAUTION
CAUTION
CAUTION
CAUTION
CAUTION
CAUTION
CAUTION
CAUTION
■ High Voltage. Do not open or disassemble the Cintiq Interactive Pen Display.
■ If the LCD screen has been damaged, DO NOT touch any liquid that may be
■ Prevent children from swallowing the pen tip or side switch. The pen tip or side
■ Do not disassemble the Grip Pen. This may cause the device to malfunction. In this
■ Do not scratch the display screen. Avoid placing sharp objects on the display screen
■ Do not lift Cintiq by the stand; this may damage the stand mechanism. When lifting
■ Avoid intensive shock or vibration to Cintiq or the Grip Pen. Hitting or dropping
■ Do not put heavy articles on the Interactive Pen Display or push against it with a
■ Do not place heavy articles on the Cintiq cabling, repeatedly bend the cables
■ If the pen tip becomes sharp or angular, it may damage the coating on the
■ Do not use any organic solvent (e.g., alcohol) or even mild detergent to clean
There is a risk of electrical shock when the casing is open. This will also void your
warranty and Wacom shall have no responsibility to repair or replace the product.
leaking from it; this liquid is an irritant. In case of contact with skin, eyes, or mouth,
rinse immediately with running water for at least 15 minutes or more. If contact is made
with the eyes or mouth, also consult a physician.
switch may accidentally be pulled out if children are biting on them.
case, Wacom shall have no responsibility to repair or replace the product.
surface.
or moving Cintiq, always do so by grasping the main body casing.
Cintiq may damage the display screen or other components.
strong force; this may damage the display screen or bend the stand.
sharply, or apply heavy stress to the cable connectors; this may damage the unit or
cabling.
display screen. Please replace the pen tip if necessary.
the display screen. Use of these cleaners can damage the coating on the screen.
Please note that damage of this kind is not covered by the manufacturer's
warranty.
– To clean the display screen, use an anti-static cloth or a slightly damp cloth.
When cleaning, apply only a light amount of pressure to the display screen and
do not make the surface wet.
– To clean the Cintiq casing or Grip Pen, use a soft cloth with mild detergent
(such as dish washing liquid) diluted with water.
4
Radio and Television Interference (U.S.A.)
The equipment described in this manual generates, uses, and can radiate radio-frequency energy.
If it is not installed and used properly—that is, in strict accordance with Wacom instructions—it
may cause interference with radio and television reception.
F E D E R A L C O M M U N I C A T I O N S C O M M I S S I O N ( F C C ) N O T I C E
This equipment has been tested and found to comply with the limits for Class B digital devices,
pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
You can determine whether the Interactive Pen Display is causing interference by powering it off.
If the interference stops, it was probably caused by the Interactive Pen Display.
If your Interactive Pen Display does cause interference to radio or television reception, you may
be able to correct the interference by using one or more of the following measures:
■ Rotate the television or radio antenna until the interference stops.
■ Move the Interactive Pen Display farther away from the television or radio.
■ Plug the Interactive Pen Display and computer into an outlet that is on a different circuit from
the television or radio.
If necessary, consult your Wacom dealer or an experienced radio/television technician for help.
Changes or modifications to this product not authorized by Wacom could void the FCC Certification and negate your authority to operate the product.
5
CE Declaration (Europe)
The equipment described in this manual generates, uses, and can radiate radio-frequency energy.
If it is not installed and used properly—that is, in strict accordance with Wacom instructions—it
may cause interference with radio and television reception.
R A D I O A N D T E L E V I S I O N I N T E R F E R E N C E
The Cintiq Interactive Pen Display has been tested and found to comply to the following harmonized European Norms:
■ EN 55024 (electromagnetic immunity)
■ EN 55022 Class B (electromagnetic emissions)
■ EN 61000-3-2 (limits for harmonic current emissions)
■ EN 61000-3-3 (limitation of voltage fluctuations and flicker)
The Wacom power supplies have been tested by their manufacturers and found to comply to the
following harmonized European Norms:
■ EN 55022, EN 50082-1, EN 61000-3-2, or EN 61000-3-3 (electromagnetic emissions)
■ EN 60950 (safety of low voltage devices)
Based on the results of these tests, Wacom declares that the above mentioned device conforms to
the European Council Directives 89/336/EEC and 73/23/EEC, and their amendment Directive
93/68/EEC and indicates this conformity by the CE-sign on each device.
The device must be installed and operated always in strict accordance to the instructions given in
this manual. Any changes or modifications to this product that were not specifically authorized by
Wacom will invalidate this declaration.
WACOM Co., Ltd
2-510-1 Toyonodai,
Otone-machi,
Kitasaitama-gun
Saitama, 349-1148
Japan
6
Table of Contents
CHECKING PACKED COMPONENTS 9
INTERACTIVE PEN DISPLAY COMPONENTS 10
■ Front View
■ Rear View
INSTALLATION 12
■ System Requirements
■ Step 1: LCD Display Installation
■ Step 2: Tablet Installation
USING THE GRIP PEN 22
■ Working with the Grip Pen (UP-911E)
■ Using a Pen
WORKING WITH CINTIQ 24
CUSTOMIZING CINTIQ 25
■ Customizing the Grip Pen
■ Adjusting the LCD Display
CARING FOR CINTIQ 33
■ Cleaning
■ Replacing the Pen Tip
TROUBLESHOOTING 34
■ Testing Cintiq
■ Testing the Tablet and Grip Pen
■ Display Troubleshooting
■ Obtaining Technical Support
APPENDICES 40
■ DuoSwitch Removal and Installation
■ Using an Alternate Mount or Stand
■ Specifications
■ Warranty
7
8
Checking Packed Components
In your package you will find the following items:
Power Supply
(LE-9702B-01A)
Cintiq Interactive Pen Display, Main Unit
Grip Pen and Pen Stand
UP-911E-01A and PST-A026-04)
and
Power Cable
*1
*1
*1, 2
*1, 2
Installation Guide
and User’s Manual
(This manual.)
Wacom Tablet CD
(Contains the
driver software.)
USB Cable (STJ-A205)
and
Serial Cable, RS-232C (STJ-A204)
DVI-to-VGA Cable (STJ-A207)
and
DVI-to-DVI Cable (STJ-A206)
Notes:
Images are not shown to scale. Some package configurations include an additional CD containing bundled
software applications. To install these applications, insert the CD into your computer’s CD-ROM drive. If the
software installation menu does not automatically display, double-click on the Install icon located on the CD
and follow the prompts. Retain the package box for use when storing or shipping Cintiq.
*1 For Cintiq only. Do not use with other USB or serial devices.
*2 The DVI to DVI cable can be plugged into either a DVI-I or DVI-D video connector on your video card.
Next Step:
Familiarize yourself with the Interactive Pen Display. See page 10
9
Interactive Pen Display Components
F R O N T V I E W
The LCD display and tablet sensor function as an integrated input and output device. The LCD
display supports resolutions up to 1024 x 768 pixels at 16,777,216 colors. The tablet sensor reports
pen coordinates, pressure, switch, and eraser information.
On Screen Display
(OSD) Controls
These controls enable
you to adjust a variety
of display settings.
Adjusting the LCD
See
on page 28 for
Display
more information.
Status LED
Lights green when the
pen tip or a side switch is
pressed, or when the
eraser enters proximity of
the LCD screen.
Power LED
Lights green when power has been
supplied to both Cintiq and the computer
and a video signal is present.
Glows orange when no video signal is
received by Cintiq. (e.g., Your computer
is turned off, starting up, or has entered
a power management mode in which
video signals are not sent.)
Power Switch
Turns power to the unit on or off.
10
LCD Display Screen
R E A R V I E W
CAUTION
Be careful to avoid
catching your finger in
the gap of the movable
portion of the stand.
Stand Adjustment Lever
Pull this lever to adjust the stand.
Release the lever to lock the stand
in place.
Digital/Analog (DVI/VGA) Switch
Use this switch to correctly set Cintiq for
the video connection you will be using.
Connector Panel Cover
To remove the cover, slide it
to the right.
Stand
The stand can be used to
adjust the tilt angle of the
unit from a low position
(18° from horizontal) to a
high position (73° from
horizontal).
Important:
position before packaging Cintiq. If you do not close the stand, the notched
mechanism may be damaged during transportation and storage. Do not lift
the unit by the stand; this may damage the stand mechanism. When lifting
or moving Cintiq, always do so by grasping the main body casing.
Be sure to adjust the tilt angle of the stand to the low tilt
Next Step: Installation. See page 12
11
Installation
S Y S T E M R E Q U I R E M E N T S
Before installing Cintiq, make sure that your computer meets the following system requirements:
■ Macintosh. OS 8.6, 9, or 10.1 and higher. DVI or VGA video connector, available USB port,
and CD-ROM drive. ADC connectors require an ADC to DVI adaptor (not included).
■ PC. Windows 95, 98, Me, NT 4.0 (SP-3), 2000, or XP. DVI or VGA video connector, available
USB or serial port, and CD-ROM drive. (Windows 95 and NT 4.0 (SP-3) do not support USB.)
■ SGI and Sun workstations. Additional purchase of Wacom UNIX kit. IRIX 6.5 or later
for SGI. Solaris 2.6 or later for Sun. VGA or DVI video connector, available serial port, and
CD-ROM drive.
Cintiq supports both digital (DVI) and analog (VGA) video signals. Connecting Cintiq to a DVI
video card generally results in optimum performance because a digital video signal will display a
better image and exhibit less cursor lag on the screen.
If you plan to install a video card with digital output, complete the video card hardware and
software installation before connecting Cintiq. If you have another display that is compatible with
your video card, you can connect that display to the card in order to verify that the video card is
operating correctly. For information on digital video cards that have been tested with Cintiq, refer
to Wacom’s Web site at http://www.wacom.com/cintiq
There are two primary steps to the installation process:
■ Step 1: LCD Display Installation
■ Step 2: Tablet Installation
Be sure to follow ALL installation instructions carefully. Failure to do so may cause
damage to Cintiq or to the video card in your computer.
12
S T E P 1 : L C D D I S P L A Y I N S T A L L A T I O N
Cintiq can be used alone or with another display, such as a CRT monitor or LCD projector. To use
Cintiq with another display, you will need two video cards or a video card with dual output.
Depending on the capabilities of your video card and operating system, you may be able to set up
Cintiq as a mirrored, extended, or independent display. Refer to your video card documentation
for more information on its capabilities.
In the first stage of the installation process you will install Cintiq as a display on your system.
As you work through the first stage of the installation process, please refer to the LCD Display
Cabling Diagram on the following page when making cable connections.
Important: Do not connect the USB or serial data cable until instructed to do so.
■ Turn off your computer.
Caution: Never connect or disconnect the video or power cable while your computer or
Cintiq are powered on—this can damage the LCD display or video card.
■ If your computer has only one video connector, you will need to unplug your previous dis-
play. Determine if your computer has a digital (DVI-I, DVI-D, or ADC) or analog (VGA)
connector, and set the Digital/Analog (DVI/VGA) switch located on the back of Cintiq for the
video connection you are using. Move the switch down for Digital (DVI-I, DVI-D, or ADC),
and move it up for Analog (VGA). See A
■ If you are connecting to a DVI-I or DVI-D connector, plug one
DVI-I Connector
end of the DVI to DVI cable into Cintiq, and the other end into your
computer’s video card.
■ If you are connecting to an ADC connector, you will need to
obtain an ADC to DVI adaptor. Plug one end of the DVI to DVI
DVI-D Connector
cable into Cintiq. Next, plug the other end of the cable into the
ADC to DVI adaptor. Then plug the ADC adaptor end into the ADC
connector on your video card.
Apple ADC Connector
■ If you are connecting to a VGA connector, plug the DVI end of
the VGA to DVI cable into Cintiq. Then plug the VGA end of the
cable into the VGA connector on your video card.
Be sure to tighten the thumbscrews on the connectors. See B
VGA Connector
■ Connect the power supply to Cintiq. See C Then connect the supply’s power cable and plug
the supply into an AC outlet. See D
13
LCD Display Cabling Diagram
Cintiq, rear view
DC Input
C
Analog
A
Digital
Digital/Analog (DVI/VGA)
switch
DVI to DVI cable
Or...
VGA to DVI cable
DVI-I connector
Do not attach the
USB or serial data
cable until instructed
to do so.
CAUTION
14
Video card
DVI or VGA
B
Rear panel of your computer
Power Supply
D
Do not use any cable that did not come with Cintiq;
damage the unit.
use of an improper cable may
To AC Outlet
Make sure that you correctly set the Cintiq Digital/Analog (DVI/VGA) switch
for the video card you are using.
Do not connect or disconnect the video or power cables while Cintiq or your
computer are turned on –
Do not exceed a display refresh rate of 75 Hz –
and cause permanent damage.
this can damage the LCD display or computer video card.
this can overheat the LCD display
■ Turn on Cintiq. The power LED will light.
■ Next, turn on your computer.
Windows 98 and Me: The New Hardware Wizard will display. Insert the Wacom Tablet CD and
follow the prompts selecting the default options. If prompted for the location of the files, be sure
to check the box for the CD-ROM drive.
Windows 2000 and XP: Cintiq will automatically install as a Default Monitor. If you want Cintiq
to be identified as a Cintiq display and if you want to install the color calibration profile for Cintiq,
follow the instructions below to update the display driver for Cintiq.
– From the Control Panel folder open the Display Properties control panel.
– Select the Settings tab. If you have more than one display, select the display for Cintiq then
click the Advanced button. Click the Identify button if you need help in determining
which display corresponds to Cintiq.
– Select the Monitor tab and click the Properties button.
– Select the Driver tab and click the Update Driver button. The Hardware Update Wizard
will display.
Windows 2000: Insert the Wacom Tablet CD. If the Wacom Tablet installation menu displays,
close it.
– Follow the prompts selecting the default options.
– If a signing warning dialog box displays, click Yes to accept the driver. After the installation is
complete click the Finish button to close the Wizard and then close the Display Properties
control panel.
Windows XP: Insert the Wacom Tablet CD. If the Wacom Tablet installation menu displays,
close it.
– If the driver was not found, click the Back button, then select the option Install from a list or
specific location (Advanced), and click Next.
– Select the option Don’t search. I will choose the driver to install and click Next.
– Click the Have Disk button, enter the letter of your CD-ROM drive (e.g., E:\), and click OK.
– If the Hardware Installation dialog box displays, click Continue Anyway to accept the
driver. After the installation is complete, click the Finish button to close the Wizard and then
close the Display Properties control panel.
Each Cintiq LCD panel is produced under very stringent quality standards. Production techniques cannot
guarantee an absolutely perfect TFT display, and some panels may exhibit a certain number of pixels that show
an incorrect color. Refer to the specifications on page 43 for more information.
If an image has fine striping (such as screen stripes), it may flicker or display a moiré pattern.
Do not apply excessive pressure on the display surface, it may cause the appearance of a moiré or pooling
pattern. If you notice this action, use less pressure on the display screen when working with the pen.
When a still image is displayed for a long period of time without refreshing the screen, an after-image may
remain for a short period of time. To prevent this, Wacom recommends using a screen saver or other power
management feature.
15
■ The maximum resolution of Cintiq is 1024 x 768, True Color (24 bit). As necessary, configure the
display control panel settings for the proper size and color resolution. The number of colors is
constrained by the capabilities of your video card. Refer to the video card manufacturer’s documentation for details.
For Windows, if you are using Cintiq as a secondary display, you may first need to enable Cintiq
in your Display Properties control panel.
■ After the display portion of Cintiq is working to your satisfaction, move on to the next section (Step
2: Tablet Installation) to install the Wacom tablet portion of Cintiq.
Note: For troubleshooting tips, please refer to page 34.
S T E P 2 : T A B L E T I N S T A L L A T I O N
After you have completed the LCD display installation and configured the display settings, you will
need to connect the Cintiq tablet cabling and install the Wacom tablet driver software.
When installing the tablet portion of Cintiq, refer to the Tablet Cabling Diagram on the following page.
■ First, shut down and power off your computer and Cintiq. If a USB port is available, Wacom
recommends installing Cintiq as a USB device.
■ For USB installation: Choose the Cintiq USB cable
Plug the round end into the Cintiq port labeled USB. Plug the other end into an available USB port
on your computer. See E in the connection diagram on page 17.
Important: Make sure you select the correct cable and that you plug it into the correct port.
■ For Serial installation: Choose the Cintiq serial cable
Plug the round end into the Cintiq port labeled . Plug the other end into an available serial
port on your computer. See F in the connection diagram on page 17. For UNIX workstations,
you may need to use an appropriate adaptor from the Wacom UNIX kit to connect the serial cable.
Important: Make sure you select the correct cable and that you plug it into the correct port. If the
connection is difficult to make, do not force the plug into the connector. Instead, verify that there
are no bent pins and that you have the correct cable and location. Do not plug in or unplug the
serial connector when your computer is running—this may damage your serial card.
■ At the back of Cintiq, insert all three cables between the cable guides and then slide the connector
panel cover into place over the cable connectors. Do not skip this step, as the panel cover will
reduce the possibility of accidentally disconnecting the cables.
■ Next, depending on your operating system and the tablet interface that you will be using (USB or
serial), refer to the appropriate section for software installation instructions:
16
Tablet Software Install for Macintosh See page 18
Tablet Software Install for Windows with USB Connection See page 19
Tablet Software Install for Windows with Serial Connection See page 20
Tablet Software Install for SGI or Sun See page 21
Tablet Cabling Diagram
Cintiq, rear view
To USB port
Or...
To serial port
Cable guides
F
E
CAUTION
Connect either the USB
or serial cable; do not
connect both cables.
Wacom recommends
using the USB connec-
tion, if available.
Rear panel of your computer
Do not use any cable that did not come with Cintiq; use of an
improper cable may damage the unit.
Do not connect or disconnect the video or power cables
while Cintiq or your computer are turned on – this can damage
the LCD display or computer video card.
17
Tablet Software Install for Macintosh
To install the tablet software:
■ First turn on Cintiq, then turn on your computer and allow the operating system to fully load.
Cintiq will automatically register as a USB device.
■ Disable any virus protection programs and close all open applications before installing
the software.
■ Insert the Wacom Tablet CD into your computer’s CD-ROM drive. The Cintiq menu should
automatically display. If the menu does not display (or if you are running OS X), double-click
on the Install icon located on the CD. Click on the Install Cintiq button and follow the
prompts to install the driver software.
■ Register your tablet when prompted.
■ If you are running OS X, reboot your system for full tablet functionality.
Note: During installation, a Cintiq color profile will be added to your computer’s color management system. To activate this color profile for use with Cintiq, you may need to select the
Cintiq 18SX profile in the system’s ColorSync control panel. For details, refer to the color
management information in your operating system and application documentation.
Be sure to check the Read Me file for late-breaking news. If you have trouble with the installation,
refer to the troubleshooting section in this manual and in the online Help.
Next Steps:
18
To learn more about using Cintiq, proceed to Using the
Grip Pen and to Working with Cintiq. See pages 22 and 24
Be sure to adjust the tablet calibration to precisely align the screen cursor
position with the location of the pen tip. Refer to Calibrating Cintiq. See page 26
Tablet Software Install for Windows with USB Connection
To install the tablet software:
■ First turn on Cintiq, then turn your computer on and login, allowing the operating system to
fully load. Cintiq will automatically register as a USB device.
Windows 98 users: The Add New Hardware Wizard will display. Follow the prompts,
selecting the default options. If prompted to install drivers for the USB Human Interface
Device, insert the Windows 98 CD, click OK, and enter the location of the Windows CAB files
(e.g., d:\win98). Note that the files may be located on your hard disk in the
c:\windows\options\cabs folder.
■ Insert the Wacom Tablet CD into the CD-ROM drive. The Cintiq menu should automatically
display. If the menu does not display, double-click on the Install icon (located on the CD).
Click on the Install Cintiq button and follow the prompts to install the driver software.
■ Register your tablet when prompted.
Be sure to check the Read Me file for late-breaking news. If you have trouble with the installation,
refer to the troubleshooting section in this manual and in the online Help.
Next Steps:
To learn more about using Cintiq, proceed to Using the
Grip Pen and to Working with Cintiq. See pages 22 and 24
Be sure to adjust the tablet calibration to precisely align the screen cursor
position with the location of the pen tip. Refer to Calibrating Cintiq. See page 26
19
Tablet Software Install for Windows with Serial Connection
If you are using Windows 95 or NT 4.0 (SP-3), follow the instructions in this section to install the
tablet as a serial device. To install the tablet software:
■ First turn on Cintiq, then turn on your computer and login, allowing the operating system to
fully load.
■ Plug and Play Installation. If the New Hardware Wizard displays, follow the prompts
selecting the default options. When prompted for the driver files, insert the Wacom Tablet CD
into your computer’s CD-ROM drive. If you are asked for the location of the driver files, select
the CD-ROM drive option. After completing the New Hardware Wizard, click Finish, then
continue with the Wacom Driver Software Installation, below.
■ Manual Installation. If the New Hardware Wizard does not display, insert the Wacom
Tablet CD into your computer’s CD-ROM drive and continue with the Wacom Driver Software
Installation, below.
■ Wacom Driver Software Installation. The Wacom installation menu should automatically
display. If the menu does not display, double-click on the Install icon (located on the CD).
Select Cintiq as your tablet and the Other button for the interface type. The Cintiq menu will
display. Click on the Install Cintiq button and the Continue button to begin the software
installation. Follow the prompts to complete the driver software installation.
■ Register your tablet when prompted.
■ After the driver installation is complete, make sure you can use your pen on the display screen
to move the screen cursor.
Be sure to check the Read Me file for late-breaking news. If you have trouble with the installation,
refer to the troubleshooting section in this manual and in the online Help.
20
Next Steps:
To learn more about using Cintiq, proceed to Using the
Grip Pen and to Working with Cintiq. See pages 22 and 24
Be sure to adjust the tablet calibration to precisely align the screen cursor
position with the location of the pen tip. Refer to Calibrating Cintiq. See page 26
Tablet Software Install for SGI or Sun
To install the tablet portion of Cintiq, install the Wacom tablet driver software. Refer to the Quick
Start Guide that came with your Wacom UNIX kit for instructions on installing the tablet driver
software.
Be sure to check the README file for late-breaking news. If you have trouble with the installation,
refer to the troubleshooting section in this manual and in the online Help.
®
Note: For information on Linux
support, please refer to Wacom’s web site at
www.wacom.com/productsupport
Next Steps:
To learn more about using Cintiq, proceed to Using the
Grip Pen and to Working with Cintiq. See pages 22 and 24
Be sure to adjust the tablet calibration to precisely align the screen cursor
position with the location of the pen tip. Refer to Calibrating Cintiq. See page 26
21
Using the Grip Pen
W O R K I N G W I T H T H E G R I P P E N ( U P - 9 1 1 E )
As you work with Cintiq, you can rest your hand lightly on the display screen, just as if it were a
drawing board or sheet of paper. Hold the Grip Pen as you would a pencil. Make sure the side
switch is in a convenient location where you can press it with your thumb or forefinger, but won’t
accidentally press it while drawing.
Eraser
Note:
The Grip Pen
should never be stored
DuoSwitch
(side switch)
Tip switch
Pen Tip
The pen is activated as soon as it enters proximity, about 5 mm (0.2 in), above the Interactive Pen
Display screen. This allows you to position the screen cursor or use the DuoSwitch without
touching the pen tip to the display screen.
When pressure is applied to the pen tip, the tip switch is turned on and the pen simulates a mouse
button click. The tip click pressure can be adjusted in the Wacom Tablet Control Panel.
Please refer to the online Help for details.
in a container where it
will rest on its tip or
eraser. When the pen
is not in use, place your
pen in the pen stand or
lay it flat on your desk.
Eraser
To use the eraser, hold the Grip Pen upside down. When the eraser is within proximity of the
active area, the tablet reports the pen coordinates and the pressure applied to the eraser.
The eraser can be used as an eraser or assigned to another function, depending on the application.
The tablet distinguishes the tip switch from the eraser switch. Refer to the online Help for the pen
settings.
DuoSwitch
The DuoSwitch is programmable, and can be used to perform the same click and double-click
functions as the tip switch. Toggle the DuoSwitch in either direction to activate the upper or lower
button functions. Please refer to the online Help for more information on switch settings.
Note: If you do not care to use the side switch, you can remove if by following the directions
in DuoSwitch Removal and Installation, on page 40.
22
U S I N G A P E N
Pointing and Selecting
Move the Grip Pen above the Cintiq display screen to position the screen cursor. The cursor
jumps to the location where you place the pen (absolute positioning). Press the pen tip on the
display screen to make a selection.
Note: If the screen cursor does not closely follow the pen tip, you will need to calibrate the
Interactive Pen Display. (See Calibrating Cintiq on page 26.) If the screen cursor does not
jump to a position close to the pen tip when you place the pen on the display screen, then the
tablet driver did not load yet. In this case, refer to the online Help for troubleshooting tips.
(See Learning More About Cintiq on page 27 for information on accessing the online Help.)
Clicking
Tap the display screen once with the pen tip, or touch the pen to the display screen with enough
pressure to generate a mouse click.
Double-Clicking
Press the upper side switch (Windows) or lower side switch (Macintosh), or quickly tap the
display screen twice in the same place with the pen tip. Double-clicking is easier when the pen is
perpendicular to the tablet screen.
Tip: You can make navigating with the pen easier by configuring Windows to select when the
pen is over an icon and to launch the icon with a single click. To turn on this feature:
Windows Me, 2000, or XP. Open a folder, select the Tools pull-down menu, and Folder
Options.... From the General tab select the option Single-click to open an item (point to
select).
Windows 98. Open a folder, select the View pull-down menu, and Folder Options....
From the General tab select the Web style option.
Dragging
Select an object, then slide the pen tip across the display screen to move the object.
Erasing
In supporting applications, the pen’s eraser works like the eraser on a pencil. In text applications,
use the eraser to select text, then lift the eraser from the tablet to delete the text.
23
Working with Cintiq
As you work with Cintiq, you can rest your hand lightly on the display screen, just as if it were a
drawing board or sheet of paper.
■ Because the Cintiq drawing surface will be a little higher than your desk, consider adjusting
the height of you desk or chair to assure comfortable use of the device.
■ When working with Cintiq, maintain a good posture at all times and change your position if
you feel any discomfort due to your work position or the weight of Cintiq.
■ Do not pull the cables out of their connections by accidentally moving Cintiq too far from the
computer.
To minimize fatigue, organize your work area so you can work comfortably. Position Cintiq and
your keyboard so they are easily accessible without unnecessary reaching. The Interactive Pen
Display should be positioned so you can view it comfortably with a minimum of eyestrain.
Here are some other points to keep in mind:
■ Take short breaks between tasks to stretch and relax your muscles.
■ Use a gentle grip when working with the pen.
■ Alternate tasks throughout the day.
■ Minimize awkward postures and repetitive movements that cause discomfort.
■ Alternate between different modes of use.
24
Next Step:
the basics of customizing the Grip Pen. See page 25
If you have not already done so, learn about
Customizing Cintiq
C U S T O M I Z I N G T H E G R I P P E N
The Basics
The Wacom Tablet Control Panel makes it easy to customize Cintiq and the Grip Pen. Be sure to
see the online Help for detailed information on working with the Wacom Tablet Control Panel and
customizing Cintiq. To open the control panel:
Windows systems: Click on the Windows Start button and choose Programs. From the
Wacom Tablet group, choose the Wacom Tablet option.
Macintosh systems: For OS X, in the Finder, select the Go menu and choose Applications.
Open the Wacom folder and double-click on the tablet icon. (For earlier Macintosh operating
systems, from the Apple menu, choose Control Panels and then Wacom Tablet.)
SGI workstations: Use your Grip Pen to bring up the Icon Catalog. Select the WacomTablet
page, then double-click on the WacomTablet icon.
Sun workstations: At the command prompt, enter </usr/sbin/wacomcpl&>
When you open the control panel, an icon for the Grip Pen is displayed in the Tool List and the
appropriate tabs are displayed. To customize the pen, make your changes to the tab controls.
For Windows systems, and for SGI and Sun workstations, be sure to click Apply or OK to save
your changes.
Note: Application-specific settings are for advanced users. Application-specific settings are
not available for SGI and Sun workstations.
Displays applications with customized settings. The
icon shows that tool
settings apply to all
applications.
Displays an icon for
the Grip Pen.
Tabs display
settings for the
Grip Pen and
selected
application.
The pull-down menus access a variety
of control panel features.
This button is for creating application-specific settings.
See the online Help for details.
For Windows, SGI,
& Sun.
OK saves changes and
closes the control panel.
Cancel closes the
control panel without
saving changes. Use
Apply to save changes
without closing the
control panel. Help
displays online Help for
the control panel.
Current selections
are highlighted.
Wedges emphasize
the relationship
between tab
settings and the
selected tool and
application.
Windows control panel shown.
Resets the selected tab to
its factory default values.
Returns a tab to its
previously saved or last
applied settings.
Copies settings from one
tool or application to
another.
25
Calibrating Cintiq
You may want to calibrate Cintiq and the Grip Pen in order to align the screen cursor position with
the position of the Grip Pen on the display screen. This may be required to adjust for parallax
caused by the display screen overlay. After setting Cintiq in its working position, follow the
procedure below to calibrate the tablet and pen.
■ In the Wacom Tablet Control
Panel, select the Calibration
tab.
■ If you are working with mul-
tiple displays, be sure the
display corresponding to
Cintiq is selected in the
Monitor menu. (The description may vary depending on the platform you are
working with. For example,
on a Macintosh system the
option is Cintiq 15X.)
■ Click on the Calibrate... but-
ton to display the calibration
Cross-hairs
screen.
■ Hold the pen as you nor-
mally do, and use the pen tip
to click on the cross-hairs in
the upper-left corner.
■ Then click on the cross-hairs
that are displayed in the
lower-right corner.
26
(For Windows systems, or
SGI or Sun workstations, you
will need to click Apply or
OK for the changes to take
effect.)
Note: The calibration setting
applies to all applications.
Windows screen captures shown.
Adjustment pattern for phase
and pitch (VGA only).
See page 31 for details.
Learning More About Cintiq
Refer to the online Help for information on using and customizing Cintiq.
Windows systems: To view Help, click on the Windows Start button and choose Programs.
From the Wacom Tablet group, choose the Wacom Tablet option. Then in the Wacom Tablet
Control Panel, click on the Help... button.
Macintosh systems: To view Help for OS X, in the Finder select the Go menu and choose
Applications. Open the Wacom folder and double-click on the tablet icon. (For earlier
Macintosh operating systems, from the Apple menu choose Control Panels and then Wacom
Tablet.) Then in the Wacom Tablet Control Panel, click on the ? button.
SGI workstations: To view Help, use your Grip Pen to bring up the Icon Catalog.
Select the WacomTablet page, then double-click on the WacomTablet icon. In the Wacom
Tablet Control Panel, click on the Help... button.
Sun workstations: To view Help, at the command prompt enter </usr/sbin/wacomcpl&>
In the Wacom Tablet Control Panel, click on the Help... button.
To read the Help before installing Cintiq, first insert the Wacom Tablet CD into your computer’s
CD-ROM drive.
Windows and Macintosh systems: When the software menu appears, click on the
Explore CD button. Locate and open the appropriate language folder. Then double-click on the
Cintiq Help icon.
SGI workstations: Issue the command <acroread /CDROM/SGI/opt/pl_help.pdf>
Sun workstations: Issue the command <acroread /cdrom/cdrom0/Sun/pl_help.pdf>
You will need Acrobat Reader V3.0 or greater to view the Help file.
27
A D J U S T I N G T H E L C D D I S P L A Y
Factory Presets, Multi-Sync, and User Settings
Factory Presets: To display images with the best quality (based on the incoming signal), Cintiq
comes with a number of factory default standard display modes. Refer to page 43 for input signal
specifications.
Multi-Sync: When connected as a VGA display, Cintiq attempts to automatically synchronize to
the incoming signal. If Cintiq does not automatically synchronize with the incoming signal, you
can use the OSD Reset Auto Adjust option to initiate display synchronization. If necessary,
further screen display adjustments can be manually made using the On Screen Display (OSD)
controls.
User Settings: When you manually set the display using the OSD function, the settings are stored
within Cintiq for use the next time the unit receives a similar signal. This is applicable to all
display modes.
Working with On Screen Display Settings
Cintiq is equipped with an On Screen Display function. The OSD function enables you to adjust
and optimize a variety of display settings at the touch of a button. The OSD controls are located
at the front of the unit.
Menu button
Opens or closes the OSD menu.
28
(+)(–)
Enter button
Activates or deactivates the selected
OSD menu option.
Selection buttons
Use these buttons to select an option that can then
be activated when you press the Enter button.
After activating a selected option, press the + button
to increase a selected item value, and press the –
button to decrease it.
The basic process for working with the OSD is as follows:
■ Press the Menu button to open the OSD main menu.
■ Use the + or – buttons to select an option. When the option you want to adjust is highlighted,
press the Enter button. The current settings and adjustment sub-menu for that option will
appear.
■ Use the + or – buttons to adjust the option settings.
■ When you have made your changes, press the Enter button to save. To exit, press the
Menu button.
Note: All settings are automatically saved when the OSD menu closes. If you make changes to
the display appearance and cannot return to the original settings, use the Reset Recall option
to return Cintiq to its original factory defaults.
When you open the On Screen Display (OSD), the following menu options are displayed as icons:
Contrast Select to
increase or decrease
image contrast.
Phase (VGA only)
Select to reduce or
eliminate horizontal
distortion lines.
To automatically
adjust, use the
Reset option.
Brightness Select to
increase or decrease
image brightness.
Pitch (VGA only)
Select to reduce or
eliminate vertical
distortion lines.
To automatically
adjust, use the
Reset option.
29
Horizontal Center
(VGA only) Select to
move the screen
image left or right.
To automatically
adjust, use the Reset
option.
Vertical Center
(VGA only) Select to
move the screen image
up or down.
To automatically
adjust, use the Reset
option.
Menu Position
Select to move the
OSD menu around
the display screen.
Color Provides settings
for 9300°, 6500°, and
5000° Kelvin.
Also provides a User
option that enables you
to adjust Red and Blue
independently.
Choose a setting to work
with and press Enter to
activate your selection.
Change the User setting
by selecting the icon:
In the User Adjust-
ment window, change
Red or Blue to calibrate
color centering on green.
To exit, select
the icon:
COLOR
USER ADJUSMENT
Reset Provides two
options: Use Auto
Adjust to reset only the
image parameters.
Use Recall to reset all
screen options to the
factory default.
Selecting the exit icon
exits the Reset window
without resetting anything.
BACKLIGHT
Backlight Select to
increase or decrease the
backlight brightness
level.
Language Select to
choose a language
option for the OSD:
English, Deutsch,
Français, Español,
Italiano, or Japanese.
Note: Manual changes
to the color settings will
invalidate the Cintiq
color profile.
30
Adjusting Pitch and Phase (VGA Only)
Some computers and video cards may not allow the multi-sync function to fully work when Cintiq
is first connected. If some portion of text appears blurred, adjust pitch and phase by following the
procedure below. For crisp images, set the Cintiq resolution of you video card to 1024 x 768.
■ In the Wacom Tablet Control
Panel, select the Calibration
tab.
■ If you are working with multiple
displays, be sure the display corresponding to Cintiq is selected
in the Monitor menu. (The description may vary depending on
the platform you are working
with. For example, on a
Macintosh system the option is
Cintiq 15X.)
■ Click on the Calibrate... button
to display the calibration screen.
■ Using the OSD controls, open the
OSD Menu and select the Pitch
icon. Then adjust the pitch level
so that the pattern of fine vertical
stripes displays evenly.
■ In the OSD Menu, select the
Phase icon and adjust the phase
level so that the adjustment pattern shows clearly.
■ After completing these adjust-
ments, press the Enter and Menu
buttons to exit the OSD Menu.
■ For Macintosh, click on the
Cancel button to exit from the
calibration screen.
For Windows, click on the Can-
cel button or press the spacebar
Adjustment pattern
for phase and pitch
(VGA only).
Windows screen captures shown.
to exit the screen.
31
Power Saving
Cintiq conforms to VESA and Energy Star power savings guidelines. When using Cintiq with a
VESA Display Power Management Signaling (DPMS) compliant computer or graphics card, the
display will automatically comply with the below power saving parameters.
Power Saving
Mode
Power On
Standby mode
Suspend mode
OFF mode
H-sync
Yes
No
Yes
No
V-sync
Yes
Yes
No
No
Video
Active
Blanked
Blanked
Blanked
Power
Consumption
45 W, max.
5 W, max.
5 W, max.
5 W, max.
Power Lamp
Green
Orange/Green
Orange/Green
Orange
32
Caring for Cintiq
Keep the Grip Pen and the Cintiq LCD screen surface clean. Dust and dirt particles can stick to the
pen and cause wear to the display screen surface. Regular cleaning will help prolong the life of
your LCD screen surface and pen. Keep Cintiq and the Grip Pen in a clean, dry place and avoid
extremes in temperature. Room temperature is best. Cintiq and the Grip Pen are not made to
come apart (except where specifically indicated for removal and replacement of the pen’s
DuoSwitch). Taking apart the product will void your warranty.
C L E A N I N G
To clean the Cintiq casing or the Grip Pen, use a soft cloth and mild detergent (such as
dishwashing liquid) diluted with water. Do not use paint thinner, benzine, alcohol, or other
solvents to clean the unit casing or pen.
To clean the display screen, use an anti-static cloth or a slightly damp cloth. When cleaning,
apply only a light amount of pressure to the display screen and do not make the surface wet.
Do not use detergent to clean the display screen; this may damage the coating on the screen.
Please note that damage of this kind is not covered by the manufacturer’s warranty.
R E P L A C I N G T H E P E N T I P
The pen tip will wear with normal use. When the pen tip gets too short, you can replace it with
one of the extra tips that came with the pen.
To remove the old tip:
Clasp it with a pair of tweezers, needle-nosed
plier, or similar instrument and pull the old tip
straight out of the pen.
To insert a new tip:
Slide it straight into the barrel of the pen.
Firmly push the tip until it stops. The new
tip will slide into the correct position.
If the pen tip wears and becomes angular, it may damage the coating on the Cintiq display screen.
To avoid this, periodic tip replacement is recommended.
WARNING
Prevent children from swallowing the pen tip or
side switch.
pulled out if children are biting on them.
The pen tip or side switch may accidentally be
33
Troubleshooting
If the Wacom tablet driver failed to load properly, first perform any recommended action in the
error message on your screen.
If the Cintiq hardware does not function properly, refer to the troubleshooting section below.
If necessary, refer to the online Help for additional troubleshooting information.
Answers to frequently asked questions and information on known issues can be found on the
Wacom web site. See pages 38 and 39 to locate the Internet address for your region.
T E S T I N G C I N T I Q
If Cintiq does not power up, check the following:
■ Verify that the cabling between Cintiq and your computer is correct. Be sure the power supply
is plugged into an active AC outlet and that it is connected to Cintiq. Verify that any other
display connection(s) to your video card are correct.
■ Verify that Cintiq is powered on.
■ The Cintiq power LED should light whenever the cabling is properly connected and the Cintiq
power switch is on. When the computer is turned on and a video signal is received, the Cintiq
display will activate and the power LED will glow green. If there is no display, verify that your
video card has been properly installed and is functional. If you have another display that is
compatible with your video card, you can connect that display to the card in order to verify
that the video card is operating correctly.
T E S T I N G T H E T A B L E T A N D G R I P P E N
If you cannot make a selection on the display screen with the Grip Pen:
■ Test the pen by pressing the pen tip against the surface of the tablet. The status LED should
light green.
■ Now, without applying pressure to the pen tip (but keeping the pen within proximity of the
tablet surface), press the side switch. The status LED should again light green.
■ Next, bring the pen’s eraser within proximity of the tablet surface and press it against the
tablet. The status LED should light green.
If the status LED does not light green for these tests, be sure you are using the correct pen that
came with Cintiq. If you are still having problems, you may have a defective pen or tablet.
34
D I S P L A Y T R O U B L E S H O O T I N G
If you encounter problems with the Cintiq display, refer to the following table. Your problem may
be described here, and you can try the solution offered. For additional information about color
issues, refer to the documentation that came with your operating system or applications.
General Problems Solutions
No display. The power LED is off.
■ Verify that the AC power cable is connected, and that the Cintiq
power switch is turned on.
■ Verify that the Digital/Analog (DVI/VGA) switch is properly
set. Restart your computer after changing the position of the
switch.
No display. The power LED is lit
green.
The LED is lit orange.
The following message appears
briefly on your display screen:
The following message appears
briefly on your display screen:
The following message appears
briefly on your display screen:
■ Check the contrast, brightness, and backlight controls. Adjust as
necessary, or open the OSD menu, go to the Reset menu and
select the Recall option.
■ Your computer may be in a power management mode. Touch the
pen tip to the display screen, move the mouse, or depress any key
on your keyboard.
■ Verify that the video card is properly installed.
■ Check the video cable for bent or broken connector pins.
Then properly connect the video cable.
■ Check that your computer is turned on.
■ Verify that you are using the video cable that came with Cintiq.
■ Check that the Cintiq video cable is fully connected.
■ Check the video cable and any video adaptors for bent or broken
connector pins. Then properly connect the video cable and any
necessary adaptors.
■ The input signal frequency is incorrectly set or not compatible with
Cintiq. Connect a different display and set the refresh rate (vertical frequency) to some value between 50 and 75 Hz. If your
video card driver supports adjustment of the horizontal frequency, make sure it is set to some value between 31.5 and
61 kHz.
■ The resolution is set too high (1024 x 768, maximum).
■ The refresh rate is set too high (75 Hz, maximum).
■ Set the display properties to detect plug and play monitors.
35
General Problems (cont.) Solutions
The image appears multiple times
on the display.
■ Do not extend the video cable. Do not use an input selector
switch box.
When a still image is displayed for
■ Use a screen saver or other power management feature.
a long period of time without refreshing the screen, an after-image
remains for a short period of time.
The color white does not display as
white.
■ Be sure the Cintiq color profile has been installed and is selected
as the profile for use with your operating system and applications. Verify also that the display is operating at the factory default settings. If that is not sufficient, then adjust color as necessary. For details on color management, refer to your operating
system and application documenation.
■ Verify that the video cable and connector are fully connected.
VGA Problems Solutions
The display ripples or flickers.
■ Open the OSD menu, go to the Reset menu, and select the Auto
Adjust option. Then, if necessary, manually adjust pitch and
phase.
■ Verify that the display adaptor or video card matches the specifi-
cations for Cintiq.
■ Adjust the refresh rate in the Display Properties control panel.
The display is not clear.
■ As necessary, adjust contrast or brightness, pitch and phase.
■ Set the display resolution of your video card to 1024 x 768.
The display and LCD panel are not
lined up. The display size is not
correct.
The display ripples or shows a
moiré pattern. The display color is
not even.
36
■ Open the OSD menu, go to the Reset menu, and select the Re-
call option.
■ As necessary, adjust pitch and phase, and horizontal and vertical
position. Note that some video cards may not show the display in
proper sizing.
■ Open the OSD menu, go to the Reset menu, and select the Re-
call option.
■ As necessary, adjust pitch and phase.
O B T A I N I N G T E C H N I C A L S U P P O R T
If you have a problem with Cintiq, first check the appropriate setup chapter in this guide to make
sure the unit is installed correctly. Then review the Troubleshooting section within this guide and
in the online Help; your problem may be described there and you can try the solution(s) offered.
If you cannot find the answer in this guide or in the online Help, you may find updated information about your problem in the appropriate Read Me file for your platform (located on the Wacom
Tablet CD). You can also check the product FAQs (Frequently Asked Questions) on the Wacom
web site. (See next page for support listings).
Pre-Call Checklist
If you cannot solve the problem, contact Wacom Technical Support. You may want to make extra
copies of the form on this page. When you call, you should be at your computer with the
following information available:
■■ The Wacom Cintiq Installation Guide and User's Manual ..................................... ___________________
■■ Cintiq serial number
(Look at the label on the back of the display.) ......................................................... ___________________
■■ Driver version number
(Look on the Wacom Tablet CD or in the Wacom Tablet Control Panel.) ............. ___________________
■■ The make and model of your computer or workstation .......................................... ___________________
■■ The make, model, and connection (DVI or VGA) of your video card .................... ___________________
■■ Operating system version ............................................................................................ ___________________
■■ The tablet data connection (USB or serial) on your computer ................................ ___________________
■■ A list of the peripheral devices attached to your computer ..................................... ___________________
■■ The software application and version you were using when
the problem occurred .................................................................................................. ___________________
■■ The exact wording of any error message that appeared on your screen ............... ___________________
■■ What happened and what you were doing when the problem occurred ............... ___________________
■■ How you tried to solve the problem .......................................................................... ___________________
37
Support Staff
If you think your Cintiq Interactive Pen Display is not working properly, contact the Wacom
support staff in your area.
USA, Canada, Central and South America
Contact your local distributor, or:
Worldwide Web: http://www.wacom.com/productsupport 24-hour Technical Support information:
Anonymous FTP Site: ftp.wacom.com/pub/drivers Software updates.
Phone: ++1-360-896-9833 Technical Support. (English)
FAX: ++1-360-896-9724 Technical Support. (English)
FAQs—Frequently Asked Questions
and answers. (English)
Software updates. (English)
Email support. (English)
(7:30 am to 5:00 pm Monday –Thursday,
8:30 am to 5:00 pm Friday, Pacific Time)
Europe, Middle East and Africa
Contact your local distributor, or:
Worldwide Web: http://www.wacom-europe.com Software updates.
Anonymous FTP Site: ftp://ftp.wacom-europe.com/pub/ Software updates.
Phone (Austria): ++43-(0)1-790 825 550 Technical Support.
Phone (Belgium): ++32-(0)2-275 0691 Technical Support.
Phone (France): ++33-(0)1-7020 0070 Technical Support.
Phone (Germany): ++49-(0)69-6630 8200 Technical Support.
Phone (Italy): ++39-(0)2-4528 7050 Technical Support.
Phone (Netherlands): ++31-(0)20-517 4705 Technical Support.
Phone (Switzerland): ++41-(0)1-212 2818 Technical Support.
Phone (United Kingdom): ++44-(0)207-744 0831 Technical Support.
Phone (other countries): ++49-(0)180-500 4397 Technical Support.
FAX: ++49-(0)180-500 4398 Technical Support.
Internet Email: support@wacom-europe.com Technical Support.
Online support database.
38
Japan
Contact your local distributor, or:
Worldwide Web: http://tablet.wacom.co.jp Software upda tes an d info rmati on.
FAX: ++81-(0)47-380-8711 Technical Support. (Japanese)
Internet Email: tablet@wacom.co.jp Technical Support and sales. (Japanese)
(Japanese)
Asia Pacific (English)
Contact your local distributor, or:
Worldwide Web: http://ap.wacom.co.jp Software updates and information.
Phone: ++81-(0)3-3371-1595 Technical Support. (English)
FAX: ++81-(0)3-3371-1468 Technical Support. (English)
Inquiry Form: http://ap.wacom.co.jp/faq/tablet/inquiry_form.html
(English)
Technical Support. (English)
To purchase parts and accessories, call toll-free: 1-888-884-1870 (USA and Canada only) or visit
Wacom’s web site at http://www.wacom.com/wacomdirect/ (USA only). Outside of the USA and
Canada, please contact your local dealer or distributor, or contact Technical Support.
39
Appendices
D U O S W I T C H R E M O V A L A N D I N S T A L L A T I O N
Some users prefer to remove the DuoSwitch when working with the Grip Pen. For example, you
may want to remove the switch in order to focus on a drawing and eliminate any accidental clicks
that would occur if you unintentionally pressed on the switch. Note, however, that removing the
DuoSwitch also removes the button functionality it offers. For most users it is unnecessary to
remove the DuoSwitch.
To remove the DuoSwitch:
1. Firmly clasp the DuoSwitch in
the middle and pull out.
(Press in on the rubberized grip
in order to better grasp the
switch.)
Important: Do not remove the
switch by prying it from either
end as this may damage your
NEVER adjust the trimmer
Pen.
capacitor that will be visible
when the switch is removed.
When using the pen without the
DuoSwitch, always replace the
original rubberized grip with the
optional grip in order to protect
the trimmer capacitor.
2. Remove the pen tip cone by
turning it counterclockwise.
Then pull the grip forward over
the pen tip.
3. Install the optional grip by aligning the pen case rails with the
grooves inside the grip and
pushing the grip over the pen
tip. Then replace the pen tip
cone by turning it clockwise
onto the pen.
1
2
3
40
To Install the DuoSwitch:
1. Remove the pen tip cone by
turning it counterclockwise.
Then pull the grip forward over
the pen tip.
2. Install the original grip (the one
with the DuoSwitch access slot)
by aligning the pen case rails
with the grooves inside the grip
and pushing the grip over the
pen tip. When properly positioned, the DuoSwitch access
hole will reveal the trimmer capacitor. Then install the pen tip
cone by turning it clockwise
onto the pen.
3. Align the DuoSwitch into place,
making sure to match the switch
position to the grip molding.
Then gently press in on the
DuoSwitch until it snaps into
place.
1
2
3
41
U S I N G A N A L T E R N A T E M O U N T O R S T A N D
If you will be using Cintiq in an installation that requires the use of an alternate
mounting platform, you can remove the
adjustable stand from the unit and
mount the pen display onto a VESA conforming mount arm or stand.
A VESA mounting platform will require
mount screws that are 4 mm wide with a
0.7 mm pitch (M4 Regular), and a maxi-
mum screw clearance depth of 15 mm.
Exceeding the clearance depth of 15 mm
will damage Cintiq internal components.
To remove the adjustable stand and
attach Cintiq to a different mounting
platform:
1. Turn off your computer and power
off Cintiq. Then disconnect all
cables from the unit.
2. Protect the display screen surface by
spreading a soft cloth onto a flat
table and placing Cintiq face down
on the cloth.
3. Remove the four screws and lift the
adjustable stand assembly away from
the body of the unit.
4. Using the appropriate screws for
your mounting platform, firmly attach Cintiq to the alternate mounting
platform.
5. Refer to the appropriate installation
instructions, beginning on page 12,
and reattach the cabling.
CAUTION
When attaching Cintiq onto an alternate
mounting platform, be sure to follow all
instructions in the documentation supplied
by the platform manufacturer. If improperly installed, the unit could fall, resulting
in damage to the unit or physical injury.
42
S P E C I F I C A T I O N S
General Specifications
Physical dimensions (W x D x H ): 405 x 340 x 53 mm (16.0 x 13.4 x 2.1 in), excluding stand
Weight: 3.86 kg (8.51 lb), excluding stand
4.74 kg (10.54 lb), including stand
Input voltage: 18 VDC
Power consumption: 45 W or less, (18 VDC)
Operating temperature and humidity: 5°C to 35°C, 20 to 80% RH (noncondensing)
Storage temperature and humidity: -10 to 60°C, 20 to 90% RH (noncondensing)
(maximum storage humidity is 38% at a temperature of 60°C, and
maximum storage temperature is 42°C at a humidity of 90%)
LCD Display
Display: a-Si TFT active matrix LCD
Screen size: 15.0 in (12.0 x 9.0 in)
Signal Inputs: VGA (Analog RGB)
DVI (Digital)
Resolution: 1024 x 768 pixels (XGA), 800 x 600 pixels (SGA),
640 x 480 pixels (VGA), others
Refresh rate: 50 to 75 Hz (vertical)
All scan modes are non-interlaced.
Pixel pitch: 0.297 x 0.297 mm (0.012 x 0.012 in)
Color depth: 16,777,216 colors (24 bit)
Pixels: 786,432
Brightness: 270 cd/sq. m
Contrast ratio: 200:1
Plug and Play: DDC2B
LCD quality: Each Cintiq LCD panel is produced under very stringent quality
standards. Production techniques cannot guarantee an absolutely
perfect TFT display, and some panels may exhibit a certain number
of pixels that show an incorrect color.
Wacom quality standards are based on internationally accepted
standards for LCD displays. Wacom requires 99.999% of the
786,432 pixels on each Cintiq to function perfectly, and
does not allow any pixel to be always white or always black.
A small number of pixels (8 or less) are allowed to show a wrong
color for some parts of the color spectrum.
43
Tablet
Reading technology: Electromagnetic give and receive method
Active area: 304.1 x 228.1 mm (11.98 x 8.99 in)
Resolution: 20 lpmm (0.05 mm) (508 lpi (0.002 in)), max
Accuracy: ±0.5 mm (±0.02 in), average
Maximum reading height: 5 mm (0.2 in)
Maximum report rate: 185 points/sec., max (RS-232C)
93 points/sec., max (USB)
Pressure levels: 512 levels
Communication interface: USB or RS-232C serial
Power Supply
Input voltage: 100 to 240 VAC, 50/60 Hz
Output voltage: 18 VDC, 3.33 A
Grip Pen (Model UP-911E)
Pressure levels: 512
Pen tip travel: 0.1 mm (0.004 in) or less
Eraser tip travel: 2 mm (0.08 in), approximately
Physical dimensions: 159.0 x 14.0 mm (6.26 x 0.55 in)
Weight: 16g (0.56 oz)
Side switch type: Rocker switch
Accessories
Extra nib: PSI-A007
Pen stand: PST-A026-04
44
W A R R A N T Y
Limited Warranty for products purchased and used in U.S. and Canada
WACOM warrants the product, except for the Software, to be free from defects in materials and workmanship
under normal use and service as long as the product remains in possession of the original owner, for a period
of two (2) years, as evidenced by a copy of the receipt and a registration card that has been returned to
WACOM within 30 days of purchase.
The Software is licensed “as is.” WACOM makes no warranty with respect to its quality or performance.
WACOM cannot guarantee you uninterrupted service or the correction of any errors.
Upon discovery of a defect in the product, except in the Software, within the Warranty Period, you should
notify WACOM Technical Support via telephone, email, or fax to obtain an RMA (Return Merchandise Autho-
rization) number and instructions for shipping the product to a service location designated by WACOM.
You should send the product, shipping charges prepaid, to the designated service location, accompanied by the
return authorization number, your name, address and telephone number, proof of purchase date, and a
description of the defect. WACOM will pay for return shipping by United Parcel Service or by an equivalent
service as chosen by WACOM.
WACOM’s sole obligation and entire liability under this warranty shall be, at WACOM’s option, either the
repair or replacement of the defective product or parts thereof of which WACOM is notified during the
Warranty Period; provided, however, that you are responsible for (i) the cost of transportation of the product
to the designated service location and (ii) any loss or damage to the product resulting from such transportation.
WACOM shall have no responsibility to repair or replace the product if the failure of the product has resulted
from accident, abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handled or
stored other than in accordance with WACOM’s storage instructions.
Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection
with the sale of the product, shall not be construed as an express warranty that the product will conform or
comply with your requirements.
EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE
BY WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM,
ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY
INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION
OR ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH VARY FROM STATE TO
STATE.
45
WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF
WACOM’S EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS. SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION,
OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION,
LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE
SUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
In the event that any of the above limitations are held unenforceable, WACOM’s liability for any damages to
you or any party shall not exceed the purchase price you paid, regardless of the form of any claim.
This Limited Warranty is governed by the laws of the United States of America and the state of Washington.
This Limited Warranty is valid for and only applies to products purchased and used inside the United States
(and its territories or possessions) and Canada.
Warranty on Sales outside of U.S. and Canada (except Europe)
For products purchased or used outside of the United States and Canada, upon discovery of a defect in the
product, except in the Software, within the Warranty Period you should notify your local dealer or distributor.
In all other respects the terms of the warranty as set forth above apply to such sales.
Should you have any questions about this Agreement, or if you desire to contact WACOM for any reason,
please contact in writing:
In North and South America contact: In Asia Pacific contact:
WACOM TECHNOLOGY CORPORATION WACOM CO., LTD.
1311 SE CARDINAL COURT, 2-510-1 TOYONODAI
VANCOUVER, WA 98683 OTONE-MACHI, KITASAITAMA-GUN
U.S.A. SAITAMA, 349-1148
JAPAN
46
INTERACTIVE PEN DISPLAY
INSTALLATION GUIDE AND USER’S MANUAL
WACOM Co., Ltd.
UE-0248 (A) 0X1075229 (A)
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