Wacom 15X User Manual

Interactive Pen Display

INSTALLATION GUIDE
AND USER’S MANUAL

As an Energy Star© partner, Wacom Company Ltd. has determined that this product meets the Energy Star© guidelines
for energy efficiency.

Copyright © WACOM Company, Limited, 2002
All rights reserved. No part of this manual may be reproduced except for your express personal use. Wacom reserves the right to revise this
publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this
manual. However, Wacom reserves the right to change any specifications and product configurations at its discretion, without prior notice and
without obligation to include such changes in this manual.

Cintiq and DuoSwitch are trademarks, and Wacom is a registered trademark of WACOM Company, Limited. Microsoft and Windows are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, the Apple logo, and Macintosh are
registered trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Silicon Graphics and IRIX are registered trademarks, and
SGI is a trademark of Silicon Graphics, Inc. Sun and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States
and other countries. Any additional company and product names mentioned in this documentation may be trademarked and/or registered as
trademarks. Mention of third-party product is for informational purposes only and constitutes neither an endorsement nor a recommendation.
Wacom assumes no responsibility with regard to the performance or use of these products.

Interactive Pen Display

INSTALLATION GUIDE
AND USER’S MANUAL

1

Introduction and Overview

The Wacom® Cintiq™ 15X Interactive Pen Display combines an LCD display with a Wacom tablet.
This gives you a direct point-and-draw-on-screen interface that can be used with a Personal Com­puter (PC), Macintosh
include a Wacom tablet internally mounted behind a 15.0" diagonal TFT color LCD monitor, and
Wacom’s Grip Pen.

Your Cintiq Interactive Pen Display offers a number of significant advantages over a standard
display:

■ Integrated input and display

■ Pressure-sensitive drawing directly on the display screen

■ Reduced power consumption and heat generation

■ Requires less work space

■ Flicker free and easier on the eyes.

This manual describes how to install the Cintiq hardware and software. It also describes how to
use Cintiq and the Grip Pen.

Note that the computer treats the two parts of Cintiq (the LCD display and the Wacom
tablet) as separate pieces of hardware. Therefore, the installation process is completed in two

stages.

■ First, you will install the LCD display portion of Cintiq.

■ In the second stage you will install Cintiq’s tablet functionality.

®

computer, or SGI™ or Sun® workstation. Cintiq’s basic components

Both stages require hardware and software installations and adjustments. Please follow all

instructions carefully.

You can find information on using the Wacom Tablet Control Panel for customizing your tablet
and pen settings in the online Help, located under the Help menu in the Wacom Tablet Control
Panel. See Learning More About Cintiq on page 27.

The following are not included with this product:

■ Information about your specific computer hardware

■ Information about your operating system

■ Information about application software.

Please refer also to your computer hardware, operating system, or software application manuals.
To use the pressure-sensitivity of the Grip Pen with your favorite drawing application, refer to
instructions in that application’s manuals.

2

Precautions on Use and Handling

Be sure to follow all instructions, cautions, and warnings found within this manual. Failure to do
so could void your warranty, in which case Wacom shall have no responsibility to repair or replace
the product.

P H Y S I C A L L O C A T I O N

WARNING

E N V I R O N M E N T

CAUTION

CAUTION

■ Do not use the Cintiq Interactive Pen Display in a facility control system that

requires extremely high reliability; it may cause other electronic devices to malfunc­tion, or other devices may cause the Interactive Pen Display to malfunction. Where use
is prohibited, power off Cintiq to prevent the possibility of it causing other electronic
devices to malfunction. Wacom does not accept any liability for direct or consequential
damages. For details, please refer to your Warranty, located at the end of this manual.

■ Temperature and Humidity

– Operating temperature and humidity 5˚ to 35˚C, 20 to 80% RH
– Storage temperature and humidity -10˚ to 60˚C, 20 to 90% RH

■ Do not use or store Cintiq where:

– Temperature changes are severe or exceed specifications (e.g., outdoors or inside

a vehicle).
– Cintiq and the Grip Pen are exposed to direct sunlight or heat from an appliance.
– Cintiq and the Grip Pen are exposed to water or any other kind of liquid.

■ Do not use Cintiq in a dusty environment; this may damage the unit.

U S A G E

WARNING

CAUTION

CAUTION

CAUTION

CAUTION

■␣ Only use the power supply that came with Cintiq. If a different type of power

supply is used, Cintiq will not work properly or may be damaged. Using a different
type of power supply also has the potential to result in fire. Use of a different

power supply will void your warranty.

■␣ Be sure to use a grounded power source when applying power to Cintiq.

■ Do not connect or disconnect the video cable or power cables while Cintiq or

your computer are turned on; this may damage the LCD display or computer
video card. In this case, Wacom shall have no responsibility to repair or replace the
product.

■ This product is for use with a DVI or VGA video card; using an inappropriate video

card may damage Cintiq.

■ Do not block the rear panel ventilation holes; this may overheat and damage

the unit.

■ When not using Cintiq for long periods of time, unplug the power supply cable

from the power source.

3

H A N D L I N G

WARNING

WARNING

WARNING

CAUTION

CAUTION

CAUTION

CAUTION

CAUTION

CAUTION

CAUTION

CAUTION

■ High Voltage. Do not open or disassemble the Cintiq Interactive Pen Display.

■ If the LCD screen has been damaged, DO NOT touch any liquid that may be

■ Prevent children from swallowing the pen tip or side switch. The pen tip or side

■ Do not disassemble the Grip Pen. This may cause the device to malfunction. In this

■ Do not scratch the display screen. Avoid placing sharp objects on the display screen

■ Do not lift Cintiq by the stand; this may damage the stand mechanism. When lifting

■ Avoid intensive shock or vibration to Cintiq or the Grip Pen. Hitting or dropping

■ Do not put heavy articles on the Interactive Pen Display or push against it with a

■ Do not place heavy articles on the Cintiq cabling, repeatedly bend the cables

■ If the pen tip becomes sharp or angular, it may damage the coating on the

■ Do not use any organic solvent (e.g., alcohol) or even mild detergent to clean

There is a risk of electrical shock when the casing is open. This will also void your
warranty and Wacom shall have no responsibility to repair or replace the product.

leaking from it; this liquid is an irritant. In case of contact with skin, eyes, or mouth,
rinse immediately with running water for at least 15 minutes or more. If contact is made
with the eyes or mouth, also consult a physician.

switch may accidentally be pulled out if children are biting on them.

case, Wacom shall have no responsibility to repair or replace the product.

surface.

or moving Cintiq, always do so by grasping the main body casing.

Cintiq may damage the display screen or other components.

strong force; this may damage the display screen or bend the stand.

sharply, or apply heavy stress to the cable connectors; this may damage the unit or

cabling.

display screen. Please replace the pen tip if necessary.

the display screen. Use of these cleaners can damage the coating on the screen.
Please note that damage of this kind is not covered by the manufacturer's
warranty.

– To clean the display screen, use an anti-static cloth or a slightly damp cloth.

When cleaning, apply only a light amount of pressure to the display screen and

do not make the surface wet.

– To clean the Cintiq casing or Grip Pen, use a soft cloth with mild detergent

(such as dish washing liquid) diluted with water.

4

Radio and Television Interference (U.S.A.)

The equipment described in this manual generates, uses, and can radiate radio-frequency energy.
If it is not installed and used properly—that is, in strict accordance with Wacom instructions—it
may cause interference with radio and television reception.

F E D E R A L C O M M U N I C A T I O N S C O M M I S S I O N ( F C C ) N O T I C E

This equipment has been tested and found to comply with the limits for Class B digital devices,
pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communica­tions. However, there is no guarantee that interference will not occur in a particular installation.

You can determine whether the Interactive Pen Display is causing interference by powering it off.
If the interference stops, it was probably caused by the Interactive Pen Display.

If your Interactive Pen Display does cause interference to radio or television reception, you may
be able to correct the interference by using one or more of the following measures:

■ Rotate the television or radio antenna until the interference stops.

■ Move the Interactive Pen Display farther away from the television or radio.

■ Plug the Interactive Pen Display and computer into an outlet that is on a different circuit from

the television or radio.

If necessary, consult your Wacom dealer or an experienced radio/television technician for help.

Changes or modifications to this product not authorized by Wacom could void the FCC Certifica­tion and negate your authority to operate the product.

5

CE Declaration (Europe)

The equipment described in this manual generates, uses, and can radiate radio-frequency energy.
If it is not installed and used properly—that is, in strict accordance with Wacom instructions—it
may cause interference with radio and television reception.

R A D I O A N D T E L E V I S I O N I N T E R F E R E N C E

The Cintiq Interactive Pen Display has been tested and found to comply to the following harmo­nized European Norms:

■ EN 55024 (electromagnetic immunity)

■ EN 55022 Class B (electromagnetic emissions)

■ EN 61000-3-2 (limits for harmonic current emissions)

■ EN 61000-3-3 (limitation of voltage fluctuations and flicker)

The Wacom power supplies have been tested by their manufacturers and found to comply to the
following harmonized European Norms:

■ EN 55022, EN 50082-1, EN 61000-3-2, or EN 61000-3-3 (electromagnetic emissions)

■ EN 60950 (safety of low voltage devices)

Based on the results of these tests, Wacom declares that the above mentioned device conforms to
the European Council Directives 89/336/EEC and 73/23/EEC, and their amendment Directive
93/68/EEC and indicates this conformity by the CE-sign on each device.

The device must be installed and operated always in strict accordance to the instructions given in
this manual. Any changes or modifications to this product that were not specifically authorized by
Wacom will invalidate this declaration.

WACOM Co., Ltd
2-510-1 Toyonodai,
Otone-machi,
Kitasaitama-gun
Saitama, 349-1148
Japan

6

Table of Contents

CHECKING PACKED COMPONENTS 9

INTERACTIVE PEN DISPLAY COMPONENTS 10

■ Front View

■ Rear View

INSTALLATION 12

■ System Requirements

■ Step 1: LCD Display Installation

■ Step 2: Tablet Installation

USING THE GRIP PEN 22

■ Working with the Grip Pen (UP-911E)

■ Using a Pen

WORKING WITH CINTIQ 24

CUSTOMIZING CINTIQ 25

■ Customizing the Grip Pen

■ Adjusting the LCD Display

CARING FOR CINTIQ 33

■ Cleaning

■ Replacing the Pen Tip

TROUBLESHOOTING 34

■ Testing Cintiq

■ Testing the Tablet and Grip Pen

■ Display Troubleshooting

■ Obtaining Technical Support

APPENDICES 40

■ DuoSwitch Removal and Installation

■ Using an Alternate Mount or Stand

■ Specifications

■ Warranty

7

8

Checking Packed Components

In your package you will find the following items:

Power Supply

(LE-9702B-01A)

Cintiq Interactive Pen Display, Main Unit

Grip Pen and Pen Stand

UP-911E-01A and PST-A026-04)

and

Power Cable

*1

*1

*1, 2

*1, 2

Installation Guide

and User’s Manual

(This manual.)

Wacom Tablet CD

(Contains the

driver software.)

USB Cable (STJ-A205)

and

Serial Cable, RS-232C (STJ-A204)

DVI-to-VGA Cable (STJ-A207)

and

DVI-to-DVI Cable (STJ-A206)

Notes:

Images are not shown to scale. Some package configurations include an additional CD containing bundled
software applications. To install these applications, insert the CD into your computer’s CD-ROM drive. If the
software installation menu does not automatically display, double-click on the Install icon located on the CD
and follow the prompts. Retain the package box for use when storing or shipping Cintiq.

*1 For Cintiq only. Do not use with other USB or serial devices.
*2 The DVI to DVI cable can be plugged into either a DVI-I or DVI-D video connector on your video card.

Next Step:

Familiarize yourself with the Interactive Pen Display. See page 10

9

Interactive Pen Display Components

F R O N T V I E W

The LCD display and tablet sensor function as an integrated input and output device. The LCD
display supports resolutions up to 1024 x 768 pixels at 16,777,216 colors. The tablet sensor reports
pen coordinates, pressure, switch, and eraser information.

On Screen Display
(OSD) Controls

These controls enable
you to adjust a variety
of display settings.

Adjusting the LCD

See

on page 28 for

Display

more information.

Status LED

Lights green when the
pen tip or a side switch is
pressed, or when the
eraser enters proximity of
the LCD screen.

Power LED

Lights green when power has been
supplied to both Cintiq and the computer
and a video signal is present.

Glows orange when no video signal is
received by Cintiq. (e.g., Your computer
is turned off, starting up, or has entered
a power management mode in which
video signals are not sent.)

Power Switch

Turns power to the unit on or off.

10

LCD Display Screen

R E A R V I E W

CAUTION

Be careful to avoid
catching your finger in
the gap of the movable
portion of the stand.

Stand Adjustment Lever

Pull this lever to adjust the stand.
Release the lever to lock the stand
in place.

Digital/Analog (DVI/VGA) Switch

Use this switch to correctly set Cintiq for
the video connection you will be using.

Connector Panel Cover

To remove the cover, slide it
to the right.

Stand

The stand can be used to
adjust the tilt angle of the
unit from a low position
(18° from horizontal) to a
high position (73° from
horizontal).

Important:

position before packaging Cintiq. If you do not close the stand, the notched
mechanism may be damaged during transportation and storage. Do not lift
the unit by the stand; this may damage the stand mechanism. When lifting
or moving Cintiq, always do so by grasping the main body casing.

Be sure to adjust the tilt angle of the stand to the low tilt

Next Step: Installation. See page 12

11

Installation

S Y S T E M R E Q U I R E M E N T S

Before installing Cintiq, make sure that your computer meets the following system requirements:

■ Macintosh. OS 8.6, 9, or 10.1 and higher. DVI or VGA video connector, available USB port,

and CD-ROM drive. ADC connectors require an ADC to DVI adaptor (not included).

■ PC. Windows 95, 98, Me, NT 4.0 (SP-3), 2000, or XP. DVI or VGA video connector, available

USB or serial port, and CD-ROM drive. (Windows 95 and NT 4.0 (SP-3) do not support USB.)

■ SGI and Sun workstations. Additional purchase of Wacom UNIX kit. IRIX 6.5 or later

for SGI. Solaris 2.6 or later for Sun. VGA or DVI video connector, available serial port, and
CD-ROM drive.

Cintiq supports both digital (DVI) and analog (VGA) video signals. Connecting Cintiq to a DVI
video card generally results in optimum performance because a digital video signal will display a
better image and exhibit less cursor lag on the screen.

If you plan to install a video card with digital output, complete the video card hardware and
software installation before connecting Cintiq. If you have another display that is compatible with
your video card, you can connect that display to the card in order to verify that the video card is
operating correctly. For information on digital video cards that have been tested with Cintiq, refer
to Wacom’s Web site at http://www.wacom.com/cintiq

There are two primary steps to the installation process:

■ Step 1: LCD Display Installation

■ Step 2: Tablet Installation

Be sure to follow ALL installation instructions carefully. Failure to do so may cause
damage to Cintiq or to the video card in your computer.

12

S T E P 1 : L C D D I S P L A Y I N S T A L L A T I O N

Cintiq can be used alone or with another display, such as a CRT monitor or LCD projector. To use
Cintiq with another display, you will need two video cards or a video card with dual output.
Depending on the capabilities of your video card and operating system, you may be able to set up
Cintiq as a mirrored, extended, or independent display. Refer to your video card documentation
for more information on its capabilities.

In the first stage of the installation process you will install Cintiq as a display on your system.
As you work through the first stage of the installation process, please refer to the LCD Display
Cabling Diagram on the following page when making cable connections.

Important: Do not connect the USB or serial data cable until instructed to do so.

■ Turn off your computer.

Caution: Never connect or disconnect the video or power cable while your computer or
Cintiq are powered on—this can damage the LCD display or video card.

■ If your computer has only one video connector, you will need to unplug your previous dis-

play. Determine if your computer has a digital (DVI-I, DVI-D, or ADC) or analog (VGA)
connector, and set the Digital/Analog (DVI/VGA) switch located on the back of Cintiq for the
video connection you are using. Move the switch down for Digital (DVI-I, DVI-D, or ADC),
and move it up for Analog (VGA). See A

■ If you are connecting to a DVI-I or DVI-D connector, plug one

DVI-I Connector

end of the DVI to DVI cable into Cintiq, and the other end into your
computer’s video card.

■ If you are connecting to an ADC connector, you will need to

obtain an ADC to DVI adaptor. Plug one end of the DVI to DVI

DVI-D Connector

cable into Cintiq. Next, plug the other end of the cable into the
ADC to DVI adaptor. Then plug the ADC adaptor end into the ADC
connector on your video card.

Apple ADC Connector

■ If you are connecting to a VGA connector, plug the DVI end of

the VGA to DVI cable into Cintiq. Then plug the VGA end of the
cable into the VGA connector on your video card.

Be sure to tighten the thumbscrews on the connectors. See B

VGA Connector

■ Connect the power supply to Cintiq. See C Then connect the supply’s power cable and plug

the supply into an AC outlet. See D

13