The 
V.SMILE™ 
power 
light is ON, but there 
is no picture on the 
screen.
1. Incorrect TV 
connection
1. Make sure that the yellow plug of the main 
unit is connected to the video IN terminal 
(usually yellow) of the TV.
2. Incorrect TV mode 
selected
 2. Make sure that the TV is set to “video” 
mode. Some TVs have several video 
inputs - please make sure you have 
selected the video input that matches the 
video port connected to the V.SMILE™ 
unit.
The 
V.SMILE™ 
power 
light is ON, but there is 
no picture (or incorrect 
picture) on the TV, 
and pressing the OFF 
Button has no effect.
1. Program needs to 
be reset
1.1 Remove the SMARTRIDGE™ and then 
re-insert it.
1.2 Disconnect all power supplies (batteries 
and adaptor), then reconnect power 
supplies.
The TV picture is black 
and white.
1. Non-matching color 
system
1. Make sure that the TV is set to the correct 
TV system (e.g. NTSC or Auto).
2. Cable connection 
problem
2. Make sure that the video cable is firmly 
connected to the video input of the TV.
There is a picture on 
the TV, but no sound.
1. TV setting 1. Raise the volume of the TV, and make sure 
it is not set to “Mute”.
2. Cable connection 
problem
2. Make sure that the white and/or red plug is 
firmly connected to the audio input of the 
TV.
The 
V.SMILE Art 
Studio™
 does not 
work.
1. Improper 
V.SMILE 
Art Studio™
connection
1. M
ake sure that the 
V.SMILE Art Studio
™
is firmly connected to the V.SMILE™ 
joystick port.
2. 
V.SMILE Art 
Studio™
 was 
reconnected after 
program start
2. Turn the unit OFF and then ON again.
TECHNICAL SUPPORT   
If you have a problem that cannot be solved by using this manual, we 
encourage you to visit us online or contact our Consumer Services 
Department with any problems and/or suggestions that you might have. 
A support representative will be happy to assist you.
 Before requesting 
support, please be ready to provide or include the information below:
• The name of your product or model number (the model number is 
typically located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem occurred.
Internet : www.vtechkids.com 
Phone : 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
TROUBLESHOOTING / TECHNICAL SUPPORT
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