VTech DS6121 User Manual

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Model: DS6121

User’s manual

w w w . v t e c h p h o n e s . c o m

Congratulations

on purchasing your new VTech product.

Before using this telephone, please read

the Important safety instructions

on page 46 of this manual.

This manual has all the feature operations and troubleshooting necessary

to install and operate your new VTech telephone. Please review this manual

thoroughly to ensure proper installation and operation of this innovative and

feature rich VTech product. For support, shopping, and everything new at

VTech, visit our website at www.vtechphones.com.

In Canada, please visit www.vtechcanada.com.

Table of contents

Getting started . . . . . . . . . . . . . . . . . 1

Parts checklist . . . . . . . . . . . . . . . . . . 1

Telephone base installation . . . . . . . . . . . 2

Battery installation and charging . . . . . . . . . 3

Mounting bracket installation . . . . . . . . . . . 4

Handset layout . . . . . . . . . . . . . . . . . . 6

Telephone base layout . . . . . . . . . . . . . . 7

Telephone settings . . . . . . . . . . . . . . . 8

Ringer volume (handset) . . . . . . . . . . . . . 8

Ringer tone . . . . . . . . . . . . . . . . . . . . 9

Key tone . . . . . . . . . . . . . . . . . . . . . 10

Language . . . . . . . . . . . . . . . . . . . . . 10

Clear voice mail. . . . . . . . . . . . . . . . . . 11

Telephone operation . . . . . . . . . . . . . . 12

Make a call . . . . . . . . . . . . . . . . . . . . 12

Answer a call . . . . . . . . . . . . . . . . . . . 12

End a call . . . . . . . . . . . . . . . . . . . . . 12

Speakerphone . . . . . . . . . . . . . . . . . . 12

Volume . . . . . . . . . . . . . . . . . . . . . . 12

Mute . . . . . . . . . . . . . . . . . . . . . . . 13

Ringer mute. . . . . . . . . . . . . . . . . . . . 13

Call waiting . . . . . . . . . . . . . . . . . . . . 13

Chain dialing . . . . . . . . . . . . . . . . . . . 14

Find handset . . . . . . . . . . . . . . . . . . . 14

Directory . . . . . . . . . . . . . . . . . . . . . 15

Store a directory entry . . . . . . . . . . . . . . 16

Character chart . . . . . . . . . . . . . . . . . . 17

Search the directory . . . . . . . . . . . . . . . 18

Dial a directory entry . . . . . . . . . . . . . . . 18

Edit a directory entry . . . . . . . . . . . . . . . 19

Delete from the directory . . . . . . . . . . . . . 20

About caller ID . . . . . . . . . . . . . . . . . . 21

Call log . . . . . . . . . . . . . . . . . . . . . . 22

Missed calls indicator. . . . . . . . . . . . . . . 23

Review the call log . . . . . . . . . . . . . . . . 23

Make a call log entry ready to dial . . . . . . . . 24

Dial a call log entry . . . . . . . . . . . . . . . . 24

Save a call log entry to the directory . . . . . . . 25

Delete from the call log . . . . . . . . . . . . . . 26

Call log display screen messages . . . . . . . . 27

Redial list . . . . . . . . . . . . . . . . . . . . . 28

Dial a redial entry . . . . . . . . . . . . . . . . . 28

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Table of contents

Delete from redial . . . . . . . . . . . . . . . . . 28

Answering system . . . . . . . . . . . . . . . 29

Answering system and voicemail. . . . . . . . . 29

Message capacity . . . . . . . . . . . . . . . . 29

Activate the answering system . . . . . . . . . . 30

Set the clock . . . . . . . . . . . . . . . . . . . 30

Answering system setup . . . . . . . . . . . . . 31

Set number of rings. . . . . . . . . . . . . . . . 31

Set telephone base ringer volume . . . . . . . . 32

Set remote access code . . . . . . . . . . . . . 33

Set message alert tone . . . . . . . . . . . . . . 33

Outgoing announcement . . . . . . . . . . . . . 34

Play your announcement . . . . . . . . . . . . 34

Record your own announcement . . . . . . . . . 35

Delete your announcement. . . . . . . . . . . . 35

New message indication . . . . . . . . . . . . . 36

Message playback . . . . . . . . . . . . . . . . 36

Options during playback . . . . . . . . . . . . . 36

Delete all messages . . . . . . . . . . . . . . . 37

Record and play memos . . . . . . . . . . . . . 37

Record a memo. . . . . . . . . . . . . . . . . . 37

Memo playback . . . . . . . . . . . . . . . . . . 37

Call screening . . . . . . . . . . . . . . . . . . 38

Call intercept . . . . . . . . . . . . . . . . . . . 38

Message window displays . . . . . . . . . . . . 39

Remote access . . . . . . . . . . . . . . . . . . 40

Appendix. . . . . . . . . . . . . . . . . . . . . 41

Handset display screen messages . . . . . . . . 41

Handset and telephone base indicators . . . . . 43

Battery . . . . . . . . . . . . . . . . . . . . . . 45

Important safety instructions . . . . . . . . . . . 46

Troubleshooting. . . . . . . . . . . . . . . . . . 47

Operating range . . . . . . . . . . . . . . . . . 56

Maintenance . . . . . . . . . . . . . . . . . . . 56

About cordless telephones . . . . . . . . . . . . 57

The RBRC® seal . . . . . . . . . . . . . . . . . 57

Warranty . . . . . . . . . . . . . . . . . . . . . 58

FCC, ACTA and IC regulations . . . . . . . . . . 60

Technical specications . . . . . . . . . . . . . 62

Index . . . . . . . . . . . . . . . . . . . . . . . 63

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iii

Getting started

Parts checklist

Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

To purchase

• a replacement battery or power adapter, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

Getting started

Basic operation

1. Quick start guide 2. Handset Tele ph on e bas e

6. Telephone base power adapter

3. w i t h m ou n t in g bracket

7. Telephone line cord5. Battery

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4. Battery compartment cover

8. User’s manual

Use only the

• power adapter supplied with this product. To order a replacement, visit our website at www.vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

The power unit

• is intended to be correctly oriented in a vertical

or oor mount

position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table/ cabinet outlet.

Getting started

Telephone base installation

Install the telephone base as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to Digital Subscriber Line (DSL) high-speed Internet service through your telephone line, you must have a DSL

lter between the telephone base and the telephone wall jack. The lter prevents

noise and caller ID problems caused by DSL interference. Please contact your

DSL service provider for more information about DSL lters.

Telephone wall jack

DSL lter (not included)

required if you have DSL high-speed Internet service

Telephone line cord

Telephone base

Telephone base power adapter

Electrical outlet not controlled by a wall switch

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Getting started

Battery installation and charging

Install the battery as shown below. The battery may have enough charge for short calls. For best performance, charge the handset for at least 16 hours. When the battery power is low, the handset will beep, display LOW BATTERY and will

ash on the handset screen. Place the handset in the telephone base to charge

the battery when not in use. When fully charged, the handset battery provides

approximately nine hours of talk time or ve days of standby time.

Insert the plug of the battery as indicated. Make sure it is plugged securely

1. and matches the color-coded label inside the battery compartment.

Place the battery with the label THIS SIDE UP facing up and the wires inside

2. the battery compartment.

Align the cover at against the battery compartment, then slide it upwards

3. until it clicks into place.

Charge the handset by placing it in the telephone base. The handset charge

4. light will be on when charging.

Charge light

If the handset

• will not be used for a long time, disconnect and remove the battery to prevent possible leakage.

To purchase a

• replacement battery, visit our website at ww w. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

Getting started

Basic operation

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Getting started

Mounting bracket installation

Your telephone base comes with the mounting bracket installed for desktop use. If you prefer to mount your telephone on the wall (optional), it is designed to mount on a standard telephone wall plate.

Wall mounting bracket installation:

Slide the bracket down and away from the telephone base.

1. Tilt the top of the bracket down so that it rests on the base. Align the grooves

2. on the bracket with the tabs on the base. See image 2 below.

Slide the bracket down until it clicks into place. See image 3 below.

3. Align the holes on the telephone base with the standard wall plate and slide

4. down until the telephone is secure.

Tabs

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Getting started

Mounting bracket installation (continued)

Desktop/tabletop bracket installation:

Your telephone comes ready for desktop use. If you have repositioned the bracket for wall mounting and now want to return to desktop use, follow the following steps:

Remove the bracket from wall mount orientation by sliding it up towards the

1. top of the base.

Tilt the top of the bracket up so that the lower portion of the bracket rests on

2. the base. See image 2.

Slide the bracket up, onto the tabs towards the center of the telephone base

3. until it clicks into place.

Getting started

Basic operation

Tabs

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Getting started

Handset layout

CHARGE light

• On when the hands et is charging in the telephone base.

REMOVE

• While reviewing the call log, press to delete an individual entry, or press and hold to delete the entire call log.

•

Press to delete digits when predialing (preview

numbers before dialing).

/ (Directory)

• Press to enter the directory when the telephone is not in use.

While in the menu, press to scroll up.•

/FLASH

• Press to make or answer a call.

• During a call, press to receive an incoming call

when you receive a call waiting alert.

/CID

• When the telephone is not in use, press to

review the call log. While in the menu, press to scroll down.•

/ SPEAKER

Press to activate the handset speakerphone.

•

Press again to resume normal handset use.

•

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MUTE

• While on a call, press to mute microphone.

OFF/CLEAR

• During a call, press to hang up.

• While the handset is ringing, press to silence the ringer.

•

Press and hold while the telephone is not in use to erase the MISSED CALLS display.

• During programming, press to exit without making changes.

MENU/SELECT

• Press to display the menu.

• When in the menu, press to select an item, or save an entry or setting.

• Press repeatedly to display other dialing options when reviewing a call log entry (page 24).

REDIAL/PAUSE

• Press

• While dialing or entering numbers into the

to review the redial list.

directory, press and hold to insert a dialing pause.

Getting started

Telephone base layout

X/DELETE

Press to delete message currently

• playing (page 36).

Press and hold to delete all old

• messages when the telephone is not in use (page 37).

/REPEAT

Press to rep eat a m es sage or

• press twice to play back previous messages (page 36).

FIND HANDSET

Press to page the handset.•

IN USE light

Flashes when there is an incoming

• call or another telephone on the same line is in use.

On when the handset is in use.

•

RECORD

Press to record a memo (page 37) or an announcement

• (page 35).

CLOCK

Press to set the clock (page 30).•

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Message window

Shows the status and number of

• messages (page 39).

/SKIP

Press to skip to the next message

• (page 36).

VOL+/ VOL-

Press to adjust the playback volume

• during playback (page 36).

/PLAY/STOP

Press to play or stop messages

• (page 36).

ANS ON/OFF

Press to turn the answering system

• on or off (page 30).

SET UP

Press to enter to the set up menu

•

VOICEMAIL light

Flashes when you have new voicemail. Voicemail

• is offered by your telephone ser vice provider.

ANNC

Press to enter announcement mode (pages

• 34-35).

(pages 31-33).

Getting started

Basic operation

The ringer will

• be off if the volume is set to the lowest level, and a ringer off icon will be displayed.

Telephone settings

Ringer volume (handset)

You can change the ringer volume to a comfortable level. The ringer can also be turned off so the telephone does not ring when there are incoming calls.

To adjust the ringer volume:

Press VOL or VOL to select the desired ringer volume

1. when the handset is not in use.

When you stop pressing the volume buttons, the setting

2. will be saved.

-OR-

Press MENU/SELECT to display the menu when the

1. handset is not in use.

Press or to select >RINGER VOLUME, then press

2. MENU/SELECT.

Press or to adjust the volume. A sample of each ringer

3. volume will be played when scrolling through the choices.

Press MENU/SELECT to conrm your selection. You will

hear a conrmation tone.

The telephone base ringer volume is set separately. See page 32 for details.

>RINGER VOLUME RINGER TONE

RINGER VOLUME

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Telephone settings

Ringer tone

This menu allows you to choose from different ringer tones. To choose a ringer tone:

Press MENU/SELECT to display the menu when the

1. handset is not in use.

Press or to sel

2. MENU/SELECT.

Press or to select the desired ringer tone. A sample

3. of each ringer tone will be played when scrolling through the choices.

Press MENU/SELECT to conrm your selection. You will

hear a conrmation tone.

ect >RINGER TONE

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, then press

>RINGER TONE KEY TONE

RINGER TONE 1

If the ringer

• volume is turned off while scrolling through the options in the

RINGER TONE

menu, the sample of the ringer will not be heard.

Telephone settings

Basic operation

Telephone settings

Key tone

The handset will beep when you press any handset key. You may turn the key tone on or off. To change the setting:

Press MENU/SELECT to display the menu when the

1. handset is not in use.

Pres s or to select >KEY TONE, then press

2. MENU/SELECT.

Press or to choose ON or OFF.

3. Press MENU/SELECT to conrm your selection. You will

hear a conrmation tone.

Language

You can select ENGLISH, FRANÇAIS or ESPAÑOL to be used in all screen displays. To change the setting:

Press MENU/SELECT to display the menu when the

1. handset is not in use.

Press or to select >LANGUAGE, then press

2. MENU/SELECT.

Press or to scroll through the choices.

3. Press MENU/SELECT to conrm your selection. You will

hear a conrmation tone.

>KEY TONE LANGUAGE

KEY TONE ON

>LANGUAGE CLR VOICE MAIL

LANGUAGE ENGLISH

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Telephone settings

Clear voice mail

If you subscribe to voicemail service offered by your telephone service provider, NEW VOICE MAIL and will appear on the handset, and the VOICEMAIL light

on the telephone base will ash when you have new voicemail messages. Please

contact your local telephone company for more information and assistance about using your voicemail service.

After you have listened to all new voicemail messages, the indicators on both the handset and telephone base will be turned off automatically.

Use the clear voicemail feature when the telephone indicates that there is new voicemail but there is none (for example, when you have accessed your voicemail from a different telephone line while away from home). Clearing the voicemail waiting indicator only turns off the indicators; it does not delete your voicemail message(s). If there actually are new voicemail messages, your local telephone company will continue to send the signal which will turn the indicators back on.

To manually turn off these indicators:

Press MENU/SELECT to display the menu when the

1. handset is not in use.

Press or to select >CLR VOICE MAIL, then press

MENU/SELECT. The screen displays TURN INDICATOR OFF?

Press MENU/SELECT to conrm your selection. You will

hear a conrmation tone.

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>CLR VOICE MAIL DIRECTORY

TURN INDICATOR

OFF?

The telephone

• service provider may alert you to new messages with a stutter (broken) dial tone. Contact your service provider for details.

Telephone settings

Basic operation

The screen

• displays the elapsed time as you talk (in hours, minutes and seconds).

When predialing

• (preview numbers before dialing), press REMOVE or OFF/CLEAR to backspace and delete; press and hold REDIAL/PAUSE to insert a dialing pause.

Telephone operation

Make a call

Press /FLASH or /SPEAKER.

1. Dial the number.

-OR-

Dial the number.

1. Press /FLASH or /SPEAKER.

Answer a call

Press /FLASH, /SPEAKER or any of the dialing key (0-9, #, *).

•

End a call

Press OFF/CLEAR or put the handset in the telephone base.

•

Speakerphone

Du rin g a call, pres s /SPEAKER to switch between speakerphone and normal handset use.

Volume

During a call, use the volume buttons on the right side of the handset to adjust the listening volume.

Press VOL or VOL to adjust the listening volume to a

•

comfortable level.

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Telephone operation

Mute

The mute function allows you to hear the other party while the other party cannot hear you.

During a call, press MUTE on the handset. MUTED will

1. be temporarily displayed on the screen, along with the smaller MUTE icon.

Pr ess MUTE again to re sume the conversa tion.

2. MICROPHONE ON will be temporarily displayed on the screen.

PHONE 0:00:00 MUTED

MUTE

Telephone operation

Basic operation

Ringer mute

You can mute the ringer temporarily when the telephone is ringing.

Press OFF/CLEAR or MUTE to temporarily silence the

•

ringer. The next call will ring normally.

Call waiting

If you subscribe to call waiting service from your telephone company, you will hear an alert tone if there is an incoming

call while you’re on another call. Press /FLASH to answer the new incoming call. Press /FLASH again to return to

the original call.

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PHONE 0:00:00

MUTE

RINGER MUTE

Chain dialing

• can be useful if you wish to access numbers other than phone numbers (such as bank account information or access codes) from the directory, call log or redial list.

Telephone operation

Chain dialing

This feature allows you to initiate a dialing sequence from numbers stored in the directory, call log or redial list while you are on a call.

To access a number in the directory:

Press MENU/SELECT twice to enter the directory menu.

1. Scroll by pressing or to nd the desired entry.

2. Press MENU/SELECT to dial the desired number when it is displayed.

To access a number in the call log:

Press MENU/SELECT and then press to select >CALL LOG.

1. Press MENU/SELECT to conrm.

2. Scroll by pressing or to nd the desired entry.

3. Press MENU/SELECT to dial the desired number when it is displayed.

To access the last number in the redial list:

Press REDIAL/PAUSE to dial.

•

Press REDIAL/PAUSE again within two seconds to cancel the chain dialing.

•

Find handset

This feature allows the telephone base to page the handset

Press FIND HANDSET on the telephone base. The handset

1. will ring and its screen displays ** PAGING **.

Press /FLASH, /SPEAKER or any dialing key (0-9, #, *)

2. on the handset; or press FIND HANDSET on the telephone base to end paging.

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** PAGING **

Telephone operation

Store a directory entry

Press MENU/SELECT twice when the handset is not

1. in use.

Press or to select >STORE, then press MENU/SELECT

2. The screen displays ENTER NUMBER.

Use the dialing keys to enter the number.

Press REMOVE to backspace and erase a digit.

•

Press and hold REMOVE to erase the entire entry.

•

Press to move the cursor to the left or to the right.

•

Press and hold REDIAL/PAUSE to insert a dialing pause

•

(p will be displayed).

- OR-

Copy a number from the redial list by pressing REDIAL/PAUSE

•

and then , or REDIAL/PAUSE to scroll to the desired number. Press MENU/SELECT to copy the number.

Press MENU/SELECT to move on to the name. The screen

4. displays ENTER NAME.

Use the dialing keys (see the Character chart on page 17)

5. to enter the name.

Press REMOVE to backspace and erase a character.

•

Press and hold REMOVE to erase the entire entry.

•

Press to move the cursor to the left or to the right.

•

Press # to insert a space.

• Press MENU/SELECT to conrm. You will hear a conrmation tone.

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>DIRECTORY CALL LOG

>STORE REVIEW

ENTER NUMBER

ENTER NAME _

Telephone operation

Character chart

Use the dial pad and the chart below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the following order:

Number key

1 1 #

2 A B C 2 a b c

3 D E F 3 d e f

4 G H I 4 g h i

5 J K L 5 j k l

6 M N O 6 m n o

7 P Q R S 7 p q r s

8 T U V 8 t u v

9 W X Y Z 9 w x y z

0 0

# space

Press REMOVE to backspace and erase when entering characters.

•

Press and hold REMOVE to delete the entire entry.

•

1 2 3 4 5 6 7 8 9

Characters by number of key presses

? ! / ( ) @

, - . &

When entering

• a name in the director y, the

rst letter of

each word will be capitalized automatically.

Telephone operation

Basic operation

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Telephone operation

Search the directory

Entries are sorted alphabetically. To search the directory:

Press once or MENU/SELECT three times to enter

1. the directory.

Press or to scroll through the directory.

To start an alphabetical search:

Press once or MENU/SELECT three times to enter

1. the directory.

Use the dialing keys to enter the rst letter associated with the name. For

2. example, press 5 (JKL) once to nd Jenny, twice to nd Kristen, or three times

to nd Linda. If there is no name entry matching your search, the next closest

matching entry in alphabetical order will be displayed. If necessary, press or to nd the desired entry.

Dial a directory entry

Press once or MENU/SELECT three times to enter the directory.

1. Press or to scroll to the desired entry, or use the alphabetical search to

nd it.

Press /FLASH or /SPEAKER to dial the entry.

>REVIEW STORE

VTECH 800-595-9511

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Telephone operation

Edit a directory entry

Press once or MENU/SELECT three times to enter the

1. directory.

Press or to scroll to the desired entry, or use the

alphabetical search to nd it.

Press MENU/SELECT to confirm your selection. The

3. screen displays EDIT NUMBER.

Use the dialing keys to edit the number.

Press REMOVE to backspace and erase a digit.

•

Press and hold REMOVE to erase the entire entry.

•

Press to move the cursor to the left or to the right.

•

Press and hold REDIAL/PAUSE to insert a dialing pause

•

(p will be displayed). Copy a number from the redial list by pressing REDIAL/PAUSE

•

and then , or REDIAL/PAUSE to scroll to the desired number. Press MENU/SELECT to copy the number.

Press MENU/SELECT to move on to the name. The screen

5. displays EDIT NAME.

Use the dialing keys (see the Character chart on page 17)

6. to edit the name.

Press REMOVE to backspace and erase a character.

•

Press and hold REMOVE to erase the entire entry.

•

Press to move the cursor to the left or to the right.

•

Press # to insert a space.

• Press MENU/SELECT to save. You will hear a conrmation tone.

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EDIT NUMBER

595-9511_

EDIT NAME VTECH_

Telephone operation

Basic operation

Telephone operation

Delete from the directory

Press once or MENU/SELECT three times to enter the directory.

1. Press or to scroll to the desired entry, or use the alphabetical search to

nd it.

Press REMOVE to remove the desired entry. You will hear a conrmation tone.

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Telephone operation

About caller ID

The caller ID with call waiting feature in this telephone lets you see the name and telephone number of the caller before answering the call, even when you’re on a call. These features require services provided by your local telephone company.

Contact your telephone company if:

you have both caller ID and call waiting, but as separate services (you may need

• combined service);

•

you have only caller ID service, or only call waiting service; or you do not subscribe to any caller ID or call waiting services, but wish to order

• them.

You can use this telephone with regular caller ID service, and you can use its other features without subscribing to either caller ID or combined caller ID with call waiting service. There may be fees for these services, and these services may not be available in all areas.

The caller ID features will work only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment.

Telephone operation

Basic operation

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Due to regional

• service differences, the caller ID information may not be available for every incoming call. In addition, the callers may intentionally block their names and/or telephone numbers.

For call log

• entries with numbers between 16 and 23 digits, in order to view the entire number you must save the entry to the director y. For information on saving call log entries to the director y, see page 25.

Telephone operation

Call log

If you subscribe to caller ID service, information about each

caller will be displayed after the rst or second ring.

The call log can store up to 50 entries. Each entry may have

• up to 24 digits for the phone number and 15 characters for the name. If the phone number has more than 24 digits, it will not be saved or displayed in the call log. If the phone number has more than 15 but fewer than 24 digits, only the last 15 digits will be shown. If the name is longer than 15

characters, only the rst 15 characters will be shown and

saved in the call log. You can review, redial, and copy an entry into the directory.

• Entries are displayed in reverse chronological order, i.e.

• from the most recent entry to the earliest entry.

When the call log is full, the earliest entry is deleted to make

• room for new incoming call information.

XX MISSED CALL(S) will be displayed if there are new call

•

log entries (including missed and unreviewed calls).

CALL LOG EMPTY will be displayed if there are no records

•

in the call log.

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HANDSET X

XX MISSED CALLS

CALL LOG EMPTY

Telephone operation

Missed calls indicator

When the handset is not in use and there are unreviewed calls in the call log, its screen will display XX MISSED CALL(S).

Each time a call log entry marked NEW is reviewed, the number of missed calls decreases by one.

When all the missed calls have been reviewed, the missed calls indicator will no longer display.

If you do not want to review the missed calls one by one, press and hold OFF/CLEAR to erase the missed calls indicator. All the entries will be considered old and kept in the call log.

HANDSET X

XX MISSED CALLS

VTECH

595-9511

NEW

3:45

1/02

Telephone operation

Basic operation

Review the call log

Press CID when the handset is not in use.

1. Press or to browse through the call log.

-OR-

Press MENU/SELECT when the handset is not in use.

1. Press or to select >CALL LOG.

2. Press MENU/SELECT.

3. Press or to browse through the call log.

The name (if available), telephone number, date and time

•

of all incoming calls are displayed on the screen. There will be an error tone when the list reaches the

•

beginning or end of the call log.

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VTECH

595-9511

3:45

>CALL LOG RINGER VOLUME

1/02

Telephone operation

Make a call log entry ready to dial

Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the call log.

While reviewing the call log, press # repeatedly to display different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory. See the example on the right.

You may also press 1 repeatedly to add or remove a 1 in front of the telephone number before dialing or saving it in the directory. See the examples on the right.

When the number displayed is in the correct format for dialing, press /FLASH or /SPEAKER to call the number.

Dial a call log entry

When in the call log, press or to scroll to the desired

1. entry.

Press /FLASH or /SPEAKER to dial the entry.

800-595-9511

1-800-595-9511

1-595-9511

595-9511

1-595-9511

800-595-9511

1-800-595-9511

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Telephone operation

Save a call log entry to the directory

When in the call log, press or to scroll to the desired

1. entry.

Press MENU/SELECT.

You can edit the phone number, if necessary. Make sure

•

the number is in the correct dialing format for your area. Press MENU/SELECT when done.

Edit the name, if necessary. Press MENU/SELECT

•

when done.

Successful programming is indicated by SAVED on the

handset display along with a conrmation tone.

If the entry is already saved in the directory before, the

•

screen will display ALREADY SAVED. If there is no caller ID information, the screen will display

•

UNABLE TO SAVE.

SAVED

ALREADY SAVED

UNABLE TO SAVE

See page 19

• about editing names and numbers.

Telephone operation

Basic operation

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Telephone operation

Delete from the call log

To delete one entry:

When in the call log, press or to scroll to the desired

1. entry.

Press REMOVE to delete the selected entry. You will hear

a conrmation tone.

To delete all entries:

When in the call log, press and hold REMOVE to delete the

1. entire call log. The screen displays DELETE ALL CALLS?

Press MENU/SELECT to conrm. You will hear a conrmation

2. tone. If you change your mind, press OFF/CLEAR to cancel the deletion and return to the call log.

DELETE ALL

CALLS?

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Telephone operation

Call log display screen messages

Displays: When:

PRIVATE NAME

The caller is blocking the name information.

PRIVATE NUMBER

PRIVATE CALLER

UNKNOWN NAME

UNKNOWN NUMBER

UNKNOWN CALLER

The caller is blocking the telephone number information.

The caller is blocking the name and number information.

This caller’s name is unavailable.

This caller’s number is unavailable.

No information is available about this caller.

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Telephone operation

Basic operation

Telephone operation

Redial list

The telephone stores the ve most recently dialed numbers

on the redial list.

When there are already ve entries on the redial list, the earliest

•

entry will be deleted to make room for the latest entry. Entries are displayed in reverse chronological order, i.e.

•

from the latest entry to the earliest entry.

The redial list can be accessed by pressing REDIAL when in idle mode.

Dial a redial entry

Press REDIAL, then press , or REDIAL repeatedly to scroll to the desired

1. number. You will hear an error tone when you reach the beginning or end of the redial list.

Press /FLASH or /SPEAKER to dial the number.

Delete from redial

Press REDIAL, then press , or REDIAL repeatedly to scroll to the

1. desired number.

Press REMOVE to delete the selected entry. You will hear a conrmation tone.

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Answering system

Answering system and voicemail

Your telephone has both a digital answering system and voicemail indication. Voicemail is offered by your telephone service provider (fees may apply). Your telephone’s answering system and voicemail indication are independent features, and each alerts you to new messages differently. For more information on the voicemail indicators, see page 9. To listen to your voicemail, you typically dial an access number provided by your telephone company, followed by a security code or PIN. To listen to messages recorded on your digital answering system, press /PLAY/STOP button on the telephone base.

If you subscribe to caller ID/call waiting service through your telephone service provider, you can use your telephone answering system and voicemail together. Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, set your voicemail to answer calls after six rings and set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings; in this case allow six seconds per ring when determining the appropriate setting. By doing this, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

Message capacity

The answering system can record and store up to 99 messages. A message can be up to four minutes in length. The total storage capacity for the announcement, messages and memos is approximately 14 minutes. Messages will remain available for replay until they are deleted.

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Basic operation

Answering system

If you have caller

• ID service, the clock will be set automatically with incoming calls, but you will need to make sure the year is correct. See Set the clock for instructions on how to set the year, time and day manually.

Press and hold

•

/SKIP or /REPEAT

while setting the minutes or year to advance or decrease by increments of ten.

Answering system

Activate the answering system

The answering system must be turned on to answer and record messages. Press ANS ON/OFF the answering system on or off. If the answering system is turned on, it will announce “Calls will be answered,” and the ANS ON/OFF light will be on. If the answering system is turned off, it will announce “Calls will not be answered,” and the

ANS ON/OFF light will be off.

Set the clock

Prior to playing a message, the answering system announces when it was received. Before using the answering system, set the year, time and day, so that messages are dated correctly. If the clock is not set before new messages are recorded, the system will announce “Time and day not set” before each message is played to remind you to set the clock.

Press CLOCK. The system announces the clock setting (e.g. year, time and

1. day), then announces: “To set the clock, press CLOCK.”

Press CLOCK. The system announces the current year.

2. Press /SKIP or /REPEAT until the system announces the correct year, then

3. press CLOCK. The system announces the current hour.

Press /SKIP or /REPEAT until the system announces the correct hour, then

4. press CLOCK. The system announces the current minute.

to turn

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Answering system

Press /SKIP or /REPEAT until the system announces the correct minute,

then press CLOCK. The system announces the current day. Press /SKIP or /REPEAT until the system announces the correct day, then

press CLOCK. After a conrmation tone, the system announces the new clock setting and exits programming mode.

Answering system setup

The answering system uses voice prompts to guide you through feature setup. Press /PLAY/STOP anytime to save and exit the SETUP menu.

Set number of rings

This feature allows you to select the number of rings before the answering system answers. You can choose from two, four or six rings or toll saver. With toll saver selected, the answering system answers after two rings if you have new messages, and after four rings if there are no new messages.

To set the number of rings:

Press SETUP when the telephone is not in use. The system announces the

1. current number of rings setting.

Press /SKIP or /REPEAT until the system announces the desired setting,

2. then press SETUP to save the setting and go to the next setting, or press

/PLAY/STOP to save and exit setup mode.

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Basic operation

Answering system

Set number of rings (continued)

If you subscribe to caller ID/call waiting and voicemail service through your telephone service provider, you can use your telephone answering system and voicemail together. Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, set your voicemail to answer calls after six rings and set your answering system to answer after four rings. By doing this, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

Set telephone base ringer volume

This feature allows you to select the telephone base ringer volume level. You can choose from HI (high), OF (off) or LO (low).

Press SETUP when the telephone is not in use until the system announces

1. the telephone base ringer setting.

Press /SKIP or /REPEAT until the system announces the desired telephone

2. base ringer volume level, then press SETUP to save the setting and go to the next setting, or press /PLAY/STOP to save and exit setup mode.

The handset ringer volume is set separately. See page 8 for details.

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Answering system

Set remote access code

A two-digit security code is required to access the answering system remotely from any touch tone telephone. The preset code is 19. You can set the code from 10 to 99.

To set the remote access code:

Press SETUP when the telephone is not in use until the system announces

1. the remote access code setting.

Press /SKIP or /REPEAT to change the remote access code by one, or

2. press and hold /SKIP or /REPEAT to change it by increments of ten. Press

SETUP to save the setting and go to the next setting, or press /PLAY/STOP to save and exit setup mode.

Set message alert tone

This feature programs the system to beep every 10 seconds to alert you of new messages. The tone will stop when all new messages have been reviewed.

To set the message alert tone:

Press SETUP when in idle mode until the system announces the message

1. alert tone setting.

Press /SKIP or /REPEAT to select on or off, then press SETUP to save

2. the setting and go to the next setting, or press /PLAY/STOP to save and exit setup mode.

The answering

• system must be turned on for the message alert tone to function.

Basic operation

Answering system

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Answering system

Outgoing announcement

The outgoing announcement is the greeting callers hear when calls are answered by the answering system.

The telephone is preset with a greeting that answers calls with “Hello, please leave a message after the tone.” You can use this preset announcement, or replace it with your own. While in the ANNC menu, press ANNC again to exit at anytime.

Play your announcement

Press ANNC when the telephone is not in use. The system will announce

“Announcement. Press PLAY or press RECORD.”

Press /PLAY/STOP to play. You can press /PLAY/STOP again to stop

2. the playback.

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Answering system

Record your own announcement

Press ANNC when the telephone is not in use and the system will announce

“Announcement. Press PLAY or press RECORD.”

Press RECORD and the system announces, “Record after the tone. Press

STOP when you are done.”

After the tone, speak towards the microphone at the bottom front of the

3. telephone base from about nine inches away.

Press /PLAY/STOP when nished.

4. The answering system will automatically playback the newly recorded

5. announcement. Press /PLAY/STOP to stop the playback at anytime.

Press /PLAY/STOP again to replay the recorded announcement. Press

6. RECORD to record again (follow steps 2 through 4) if desired. Press ANNC to exit programming mode.

Delete your announcement

Press ANNC while in idle mode and the system will announce “Announcement.

Press PLAY or press RECORD.”

Press X/DELETE and the system will announce “Announcement deleted.”

Your

• announcement can be up to 90 seconds in length.

Announcements

• shorter than two seconds will not be recorded.

When your

• announcement is deleted, calls will be answered with the preset announcement.

Basic operation

Answering system

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If the memor y is

• full, the system will answer after 10 rings and announce,

“Memory is full. Enter the remote access code.”

If the answering

• system is off, the system will answer after 10 rings and announce, “Please

enter your remote access code.”

If the system has

•

less than ve

minutes of recording time left, the remaining time will be announced. If F is ashing in the

• message window, the memory is full. You will have to delete some messages before new ones can be recorded.

Answering system

New message indication

The message display counter will ash when there are new answering system

messages. If the new message alert tone is turned on, the telephone base will beep every

ten seconds when there are unreviewed messages.

Message playback

Press /PLAY/STOP to listen to messages.

Press /PLAY/STOP again to stop playback.

If you have new messages, you will hear only the new messages (oldest rst). If there are no new messages, the system will play back all messages (oldest rst).

When playback begins, the total number of messages is announced, followed by

the day and time of the rst message to be played.

Options during playback

Press VOL+/ VOL- to adjust the speaker volume.

•

Press /SKIP to skip to the next message.

•

Press /REPEAT to repeat the message currently playing. Press /REPEAT

• twice to listen to the previous message.

Press X/DELETE to delete the current message. The system will advance to

• the next message.

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Answering system

Delete all messages

Press X/DELETE when in idle mode. The system will announce “To delete all old messages, press DELETE again.” Press X/DELETE again. All previously

heard messages will be erased.

Record and play memos

Memos are your own recorded messages used as reminders for yourself or others using the same answering system. They are saved, played back and deleted in the same way as incoming messages.

Record a memo

Press RECORD when in idle mode. The system announces, “Record after

the tone. Press STOP when you are done.”

After the tone, speak towards the microphone at the bottom front of the

2. telephone base from about nine inches away.

Press /PLAY/STOP when nished recording. The system will announce

“Recorded.”

Memo playback

Press /PLAY/STOP when in idle mode. See Options during playback on page 36 for other options.

Only old

• messages can be deleted. Messages can only be deleted after they are played.

“Memory is full,”

•

will be announced if you press RECORD when the memory is full.

Each memo can

• be up to four minutes in length.

Memos shorter

• than two seconds will not be recorded.

Basic operation

Answering system

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Answering system

Call screening

You can listen at the telephone base to a caller leaving a message. However, if you want to silence the telephone base when messages are being recorded, set the telephone base volume to its lowest level (1). Remember to raise the volume in order to hear your messages during playback.

Call intercept

If you want to answer a call while a message is being recorded, press /FLASH on the handset.

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Answering system

Message window displays

Window displays: Descriptions: 0 No messages. 1-98 Total number of old message(s) recorded. 0-98 (ashing) Total number of new and old message(s) recorded; or the telephone base

may have lost and regained power.

99 & F (alternating) Memory is full with total number of messages recorded.

1-99 (counting) Elaps ed time while recording memo or an nou ncement (up to 90

seconds).

99 (ashing) Recording time exceeds 99 seconds. 1-99 (ashing) Current message number during new message playback. 1-99 Current message number during old message playback. 1-8 Current volume level while adjusting. 10-99 Current remote access code while setting. 02, 04, 06, tS Current number of rings before answering while setting.

-- System is answering a call, or the time and date are being set, or being

accessed remotely.

-- (ashing) System is being programmed or initialized. HI, LO or OF The telephone base ringer level while in setup mode.

Basic operation

Answering system

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If no key is pressed

• after entering remote access, new messages will be played automatically. If there are no new messages, all old messages will be played automatically.

Once the new

• messages have been played, the system will announce the help menu options. If no key is pressed within 20 seconds, the remote access call is automatically disconnected.

When the answering

• system is turned off, the telephone will answer after 10 rings, and announce

“Please enter your remote access code.”

Answering system

Remote access

A two-digit security code is required to access the system remotely from any touch tone telephone. The preset code is 19; see page 33 to change it.

Dial your telephone number from any touch tone telephone.

1. When the system answers and plays your announcement, enter the two-digit

2. security code. If you have messages, the system will play them automatically.

You may also enter one of the following remote commands.

Command Function

1 Play all messages.

2 Play only new messages.

3 Delete the current message (during playback).

33 Delete all messages.

4 Repeat the current message (during playback).

5 Stop.

*5 Hear a list of remote commands.

6 Skip to the next message (during playback).

*7 Record a new announcement.

8 End the call.

0 Turn the answering system on or off.

Hang up or press 8 to end the call.

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Handset display screen messages

ALREADY SAVED

CALL LOG EMPTY

CONNECTING...

CHARGING

DIRECTORY EMPTY

ENDED

INCOMING CALL

LINE IN USE

LIST FULL

LOW BATTERY

MICROPHONE ON

MUTED

NEW VOICE MAIL

NO LINE

The telephone number you have entered is already stored in the directory.

There are no call log entries.

The cordless handset is searching for the telephone base.

The handset with low battery has been placed in the telephone base to recharge.

There are no directory entries.

You have just ended a call.

There is an incoming call.

The handset or another telephone on the same line is in use.

The directory is full.

The battery needs to be recharged. MUTE has been turned off and the person on the other end can hear

you. You have turned off the handset microphone. The other party can’t hear

you but you can hear the other party. There are new voicemail messages from the local telephone company.

There is no telephone line connected.

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Appendix

Handset display screen messages

NO SIGNAL, CALL ENDED

**PAGING**

PHONE

PLACE IN CHARGER

RINGER MUTE

SAVED

SPEAKER

UNABLE TO SAVE

WARNING

CHECK BATTERY!

XX MISSED CALLS

Communication between handset and telephone base is lost during a call.

The cordless handset locator has been activated.

The handset is in use.

The battery is very low. The handset should be placed in the telephone base for recharging.

The ringer is muted temporarily during incoming call.

Your operation has been saved.

The handset speakerphone is in use.

You are attempting to save caller ID entry with no name or number.

The battery is not installed or not installed properly in the handset.

-OR -

The battery needs to be replaced.

-OR -

An incorrect battery has been installed. Use only the supplied VTech battery or equivalent.

There are unreviewed calls in your call log.

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Handset and telephone base indicators Handset lights

On when the handset speakerphone is in use.•

CHARGE On when the handset is in the telephone base and is charging.•

Telephone base lights

IN USE Flashes when there is an incoming call or another telephone on the same

VOICEMAIL Flashes when you have new voicemail. Voicemail is offered by your

ANS ON/OFF On when the answering system is on.•

•

line is in use. On when the handset is in use.

•

telephone service provider.

Appendix

www.vtechphones.com

Handset and telephone base indicators Handset icons

MUTE Microphone is muted.•

Ringer off.•

NEW New call log entries.•

NEW VOICE MAIL New voicemail received from the local telephone company.•

SPEAKER

Battery indicator

In speakerphone mode.•

Cycles (low, medium, and full) when handset battery is charging.

• Flashes when the battery is low and needs charging.

• Displays solid when the battery is fully charged.

•

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Battery

It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance:

Operation Operating time

While in handset use (talking*) Nine hours

While in speakerphone mode (talking*) One and a half hours

While not in use (standby**) Five days

*Operating times are approximate. Your results may vary.

**Handset is off the telephone base but not in use.

The battery needs charging when:

A new batter y is installed in the handset.

• The handset beeps.

•

LOW BATTERY is displayed and the battery indicator on the handset screen is ashing.

•

CAUTION:

To reduce the risk of re or injur y to persons, read and follow these instructions:

Use only the battery(ies) provided or equivalent. To order a replacement, visit our website at www.vtechphones.com or call 1 (800) 595-9511.

• In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.

Do not dispose of the battery(ies) in a re. They may explode. Chec k wit h local waste management codes for special disposal

• instructions.

Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte

• may be toxic if swallowed.

Exercise care in handling batteries in order not to create a short circuit with conductive materials such as rings, bracelets, and keys. The

• batter y and/or conductor may overheat and cause burns.

Charge the battery(ies) provided with or identied for use with this product only in accordance with the instructions and limitations specied

• in this manual.

WARNING:

TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO WATER OR ANY TYPE OF MOISTURE.

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Appendix

Important safety instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of re, electric shock and

injury, including the following:

Read and understand all instructions.

1. Follow all warnings and instructions marked on the product.

2. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

3. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool).

4. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.

5. Slots and openings in the back or bot tom of the telephone base and handset are provided for ventilation. To protect them from overheating,

6. these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power

7. supply in your home, consult your dealer or local power company. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.

8. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous

9. voltage points or create a short circuit. Never spill liquid of any kind on the product. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing

10.

parts of the telephone base or handset other than specied access doors may expose you to dangerous voltages or other risks. Incorrect

reassembling can cause electric shock when the product is subsequently used. Do not overload wall outlets and extension cords.

11. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:

12.

When the power supply cord or plug is damaged or frayed.

If liquid has been spilled onto the product.

If the product has been exposed to rain or water.

If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the

operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation. If the product has been dropped and the telephone base and/or handset has been damaged.

If the product exhibits a distinct change in performance.

F. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.

13. Do not use the telephone to report a gas leak in the vicinity of the leak.

14. Only put the handset of your telephone next to your ear when it is in normal talk mode.

15.

16.

The power units are intended to be correctly oriented in a vertical or oor mount position. The prongs are not designed to hold the plug

in place if it is plugged into a ceiling or an under-the-table/cabinet outlet.

SAVE THESE INSTRUCTIONS

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Troubleshooting

If you have difculty with your telephone, please try the suggestions below. For Customer Service, visit

our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377.

Problem Suggestion

My telephone does not work at all.

LOW BAT T E R Y i s displayed on screen.

Make sure the battery is installed and charged correct ly (page 3). For optimum daily

• performance, return the handset to the telephone base after use.

Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

•

Make sure the telephone line cord is plugged rmly into the telephone base and the telephone

• wall jack.

Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,

• then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

Charge the battery in the handset for up to 16 hours.

• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase

• a new battery.

Disconnect the telephone base from the telephone wall jack and plug in a working telephone.

• If the other telephone does not work, the problem is probably in the wiring or the local service. Call the local telephone company.

Place the handset in the telephone base for recharging.

• Remove and re-install the battery and use it normally until fully discharged, then recharge the

• handset on the telephone base for up to 16 hours.

If the above measures do not correct the problem, the battery may need to be replaced.

•

Appendix

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Troubleshooting

Problem Suggestion

The battery does not charge in the handset or the handset battery is not charging.

Make sure the handset is placed in the telephone base correctly. The CHARGE light on the

• handset should be on.

Remove and reinstall the battery, then charge for up to 16 hours.

• If the handset is in the telephone base but the CHARGE light on the handset is not on, refer

• to The CHARGE light is off in this section.

It may be necessary to purchase a new battery. Please refer to the Battery section (page 45)

• of this user’s manual.

The telephone might be malfunctioning. Please refer to the Warranty section (page 58) of this

• user’s manual for further instruction.

The CHARGE light is off.

There is no dial tone. First, try all the above suggestions.

Clean the charging contacts on the handset and telephone base each month using a pencil

• eraser or a dry non-abrasive fabric.

Make sure the power adapter and telephone line cord are plugged in correctly and securely.

• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one

• minute for the handset and telephone base to reset.

The telephone might be malfunctioning. Please refer to the Warranty section (page 58) of this

• user’s manual for further instruction.

• Move the handset closer to the telephone base. It might be out of range.

• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.

• Disconnect the telephone base from the telephone wall jack and connect a different telephone.

• If there is no dial tone on this telephone either, the problem is in your wiring or local service. Contact your local telephone company.

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Troubleshooting

Problem Suggestion

The telephone does not ring when there is an incoming call.

Make sure the handset ringer volume is not set to zero (page 8) and the telephone base ringer

• is not set to off (page 32).

Make sure the telephone line cord and power adapter are plugged in properly (page 2).

• The handset may be too far from the telephone base. Move it closer to the telephone base.

• There may be too many extension phones on the telephone line to allow all of them to ring

• simultaneously. Try unplugging some of them.

If the other telephones in your home are having the same problem, the problem is in the wiring

• or local service. Contact the local telephone company (charges may apply).

Other electronic products can cause interference to your cordless telephone. Try installing your

• telephone as far away as possible from the following electronic devices: wireless routers, radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.

Test a working telephone at the telephone wall jack. If another telephone has the same problem,

• the problem is in the telephone wall jack. Contact your local telephone company (charges may apply).

The telephone line cord might be malfunctioning. Try installing a new telephone line cord.

• Re-install the batter y and place the handset in the telephone base.

• Wait for the handset to synchronize with the telephone base. Allow up to one minute for this

• to take place.

Appendix

www.vtechphones.com

Troubleshooting

Problem Suggestion

I cannot dial out. First, try all the above suggestions.

My handset beeps and is not performing normally.

• Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two

• to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing.

If the other telephones in your home are having the same problem, the problem is in the wiring

• or local service. Contact your local telephone company (charges may apply).

Eliminate any background noise. Noise from a television, radio, or other appliances may cause

•

the telephone not to dial out properly. If you cannot eliminate the background noise, rst try

muting the cordless handset before dialing, or dialing from another room in your home with less background noise.

Make sure the power cord is securely plugged into the telephone base. Plug the telephone

• base into a different working electrical outlet not controlled by a wall switch.

Move the handset closer to the telephone base. It may be out of range.

• Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds

• and plug it back in again. Allow up to one minute for the cordless handset and the telephone base to synchronize.

Other electronic products can cause interference to your cordless telephone. Try installing

• your telephone as far away from these electronic devices as possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones.

www.vtechphones.com

Troubleshooting

Problem Suggestion

There is inter ferenc e dur i ng a te l epho n e conversation.

My calls fade out when I am using the cordless handset.

The handset may be out of range. Move it closer to the telephone base.

•

Do you have DSL service? If yes, you need to have a DSL lter installed at every telephone

• wall jack that has a telephone connected to it (page 2). Contact your DSL service provider for

lter information.

Appliances or other cordless telephones plugged into the same circuit as the telephone base

• can cause interference. Try moving the appliance or telephone base to another outlet.

Other electronic products can cause interference to your cordless telephone. Try installing your

If your telephone is plugged in with a modem or a surge protector, plug the telephone (or

• modem/surge protector) into a different location. If this doesn’t solve the problem, re-locate your telephone or modem farther apart from each other, or use a different surge protector.

The location of your telephone base can impact the performance of your cordless phone. For

•

better reception, install the telephone base in a centralized location within your home or ofce,

away from walls or other obstructions. In many environments, elevating the telephone base will improve overall performance.

Disconnect the telephone base from the telephone wall jack and plug in a corded telephone.

• If calls are still not clear, the problem is probably in the wiring or local service. Contact your local ser vice company (charges may apply).

If the other telephones in your home are having the same problem, the problem is in the wiring

• or local service. Contact the local telephone company (charges may apply).

Appendix

www.vtechphones.com

Troubleshooting

Problem Suggestion

I hear other calls when using the telephone.

Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If

• you still hear other calls, the problem is probably in the wiring or local service. Call your local telephone company.

I he ar no ise on t he cordless handset, and no ne of th e keys or buttons works.

My caller ID features are not working properly.

Make sure the telephone line cord is plugged in securely.•

Caller ID is a subscription service. You must subscribe to this service from your local telephone

• company for this feature to work on your telephone.

The caller may not be calling from an area which supports caller ID.

• Both you and the caller’s telephone companies must use equipment which are compatible

• with the caller ID service.

The caller ID information will be displayed after the rst or second ring. Caller ID data may not

• be displayed on your phone if you answer a call at or before the second ring. This would also apply to an answering device that answers the call at or before the second ring.

If you subscribe to DSL service, install a DSL lter to the telephone line between the telephone

•

base and the telephone line jack. Contact your DSL service provider for lter information.

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Troubleshooting

Problem Suggestion

The system does not re ceive c aller ID or the system does not display caller ID during call waiting.

Caller ID entries do not match the numbers I need to dial.

The answering system does not answer after th e number of rings which I programmed it.

Make sure you subscribe to caller ID with call waiting features provided by the local telephone

• company.

The caller may not be calling from an area which supports caller ID.

• Both you and the caller’s telephone companies must use equipment which are compatible

• with caller ID service.

Caller ID data may not be displayed on your phone if you answer a call at or before the second ring.

• This would also apply to an answering device that answers the call at or before the second ring.

If you subscribe to DSL service, install a DSL lter to the telephone line between the telephone

•

base and the telephone line jack. Contact your DSL service provider for lter information.

Although the call log entries you receive have 10 digits, (the area code plus the seven-digit

• number), in some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the call log.

While reviewing the call log, press # repeatedly to display these dialing options for local and

• long distance numbers before dialing or saving the telephone number.

Make sure the answering system is on. When the answering system is on, the red light on the

• ANS ON/OFF key should be lit.

If toll saver is activated, the number of rings changes to two when there are new messages

• recorded (page 31).

If the memor y is full or if the answering system is off, the system will answer after ten rings.

• In some cases, the answering system will be affected by the ringing system used by the local

• telephone company.

Appendix

www.vtechphones.com

Troubleshooting

Problem Suggestion

The answering system does not record messages.

The messages on the answering system are incomplete.

Make sure the answering system is on.

• If the answering machine memory is full, it will not record new messages until some old

• messages are deleted.

If a caller leaves a very long message, part of it may be lost when the system disconnects the

• call after four minutes.

If the memory on the system becomes full during a message, the system stops recording and

• disconnects the call.

If the caller’s voice is very soft, the system may stop recording and disconnect the call.

•

The outgoing announcement is not clear.

The messages on the

system are very difcult

to hear.

The answering system does not respond to remote commands.

When recording the announcement, make sure you speak in a normal tone of voice about nine

• inches from the telephone base.

Make sure there is no background noise (television, music, trafc, etc.) when recording.

•

Press VOL on the telephone base to increase the speaker volume.•

Make sure your remote access code is correct (page 33).

• Make sure you are calling from a touch-tone telephone. When dialing a number, there should

• be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system.

The answering system may not detect the remote access code when your announcement is

• playing. Wait until the announcement is over before entering the code.

There may be interference on the telephone line you are using. Press the dial pad keys rmly

• when dialing.

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Troubleshooting

Problem Suggestion

CON N ECTIN G . .. is shown in the handset display wind ow. Why don’t I get a dial tone when I try to use this telephone?

The handset may be out of range. Move it closer to the telephone base.

• Make sure the power cord is securely plugged into the telephone base. Use a working electrical

• outlet that is not controlled by a wall switch.

Reset your telephone by unplugging the power adapter from the telephone base. Disconnect

• the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and re-install the battery. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize.

Other electronic products may prevent your handset and telephone base from communicating

• with each other. Try installing your telephone base as far away from these electronic devices as possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones.

Common cure for electronic equipment.

If the telephone is not responding normally, try putting the cordless handset in the telephone

• base. If it does not respond, tr y the following (in the order listed):

Disconnect the power to the telephone base.

• Disconnect the battery on the cordless handset.

• Wait a few minutes before connecting power to the telephone base.

• Re-install the batter y and place the cordless handset in the telephone base.

• Wait for the cordless handset to synchronize its connection with the telephone base. Allow up

• to one minute for this to take place.

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Appendix

Operating range

This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the

weather, and the layout of your home or ofce.

When the handset is out of range, the handset will display CONNECTING...

If there is a call while the handset is out of range, it might not ring, or if it does ring, the call might not connect well when you press /FLASH.

Move closer to the telephone base, then press /FLASH to answer the call. If the handset moves out of range during a telephone conversation, there might be interference. To improve reception, move closer to the telephone base.

Maintenance

Taking care of your telephone

Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.

Avoid rough treatment

Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.

Avoid water

Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms

Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms.

Cleaning your telephone

Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or standing in the water. If the telephone base should fall into the water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.

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About cordless telephones

Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between

•

the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.

Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet. The electrical outlet

•

should not be controlled by a wall switch. Calls cannot be made from the cordless handset if the telephone base is unplugged or switched off, or if the electrical power is interrupted.

Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs. To

•

minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.

Rechargeable batteries: This product contains either Nickel-cadmium or Nickel-metal hydride rechargeable batteries. Exercise care in

•

handling batteries in order not to create a short circuit with conducting material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the batter y and the bat tery charger.

Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture the battery. Like

•

other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.

The RBRC® seal

The RBRC® seal on the nickel-metal-hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada.

The RBRC® program provides a convenient alternative to placing used nickel-metal-hydride batteries into the trash or municipal waste, which may be illegal in your area.

VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the RBRC® program or at authorized VTech product service centers. Please call 1-800-8 -BATTERYTM for information on Ni-MH battery recycling and disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources.

RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.

Appendix

www.vtechphones.com

Warranty

What does this limited warranty cover?

The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions. This limited warranty ex tends only to the Consumer for Products purchased and used in the United States of America and Canada.

What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?

During the limited warranty period, V Tech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return the repaired or replacement Products to you in working condition. You should expect the repair or replacement to take approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.

What is not covered by this limited warranty?

This limited warranty does not cover:

1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or

handling, neglect, inundation, re, water or other liquid intrusion; or

2. Product that has been damaged due to repair, alteration or modication by anyone other than an authorized service representative of

VTech; or

3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; or

4. Product to the extent that the problem is caused by use with non-VTech accessories; or

5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or

6. Product purchased, used, ser viced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or

7. Product returned without a valid proof of purchase (see item 2 below); or

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Warranty

8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.

How do you get warranty service?

To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In Canada, please call 1 (800) 267-7377. NOTE: Before calling for ser vice, please review the user’s manual - a check of the Product’s controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warrant y.

What must you return with the Product to get warranty service?

1. Return the entire original package and contents including the Product to the V Tech service location along with a description of the

malfunction or dif culty; and

2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and

3. Provide your name, complete and correct mailing address, and telephone number.

Other Limitations

This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product. The warrant y exclusively describes all of VTech’s responsibilities

regarding the Product. There are no other express warranties. No one is authorized to make modications to this limited warranty and you should not rely on any such modication.

State/Provincial Law Rights: This warranty gives you specic legal rights, and you may also have other rights, which var y from state to state

or province to province.

Limitations: Implied warranties, including those of tness for a particular purpose and merchantability (an unwritten warranty that the Product is t for ordinar y use) are limited to one year from the date of purchase. Some states/provinces do not allow limitations on how long an implied

warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential,

or similar damages (including, but not limited to lost prots or revenue, inability to use the Product or other associated equipment, the cost

of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.

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Appendix

FCC, ACTA and IC regulations

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

•

Changes or modications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to

operate the equipment. This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful

interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.

To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.

This Class B digital apparatus complies with Canadian ICES-003.

FCC Part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal

Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identier in the format US: AAAEQ##TXXXX. This identier must be provided to your local telephone company upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an

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FCC, ACTA and IC regulations

RJ14 jack for two lines. See Installation Instructions in the user’s manual. The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them

ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be ve (5.0) or less. For more information, please contact your

local telephone company. This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure

the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult

your telephone company or a qualied installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.

If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service.

The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notied as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to le a

complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone company is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, re, medical) in these

locations. If you do store or test emergency numbers, please:

Remain on the line and briey explain the reason for the call before hanging up.

Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any

interference, including interference that may cause undesired operation.

The term ‘’IC: ‘’ before the certication/registration number only signies that the Industry Canada technical specications were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement

that the sum of the RENs of all the devices does not exceed ve. This product meets the applicable Industry Canada technical specications.

www.vtechphones.com

Appendix

Technical specications

Frequency control Crystal controlled PLL synthesizer

Transmit frequency Handset: 1921.536-1928.448 MHz

Telephone base: 1921.536-1928.448 MHz

Channels 5

Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according

to environmental conditions at the time of use.

Size Handset: 6.61in X 1.77in X 1.06in (168.0mm X 45.0mm X 27.0mm)

Telephone base: 6.04in X 4.04in X 4.06in (153.5mm X 102.5mm X 103.0mm)

Weight Handset: 5.29oz (150.0g) (including battery)

Telephone base: 8.82oz (250g)

Power requirements Handset: 2.4V DC 550mAh Ni-MH battery

Telephone base: 6V DC @ 400mA

Memory Handset directory: 50 memory locations; up to 30 digits and 15 characters

Handset call log: 50 memory locations; up to 24 digits and 15 characters

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Index

Activate the answering system 30 Answer a call 1 Answering system setup 31

Battery 3, 45

Call intercept 38 Call log 22 Call log display screen messages 27 Call screening 38 Call waiting 13 Caller ID 21 Chain dialing 14 Character chart 17 Charging 3 Clear voice mail 11 Clock 30 Cordless telephones 57

Delete all messages from

answering system 37 Delete from redial 28 Delete from the directory 20 Delete from the call log 26 Delete your announcement 35 Desk mounting 5 Dial a call log entry 24 Dial a directory entry 18 Dial a redial entry 28 Director y 15

DSL lter 2

Edit a directory entry 19 End a call 12

FCC, ACTA and IC regulations 60 Find handset 14

Handset display screen

messages Handset indicators 43 Handset layout 6

Key tone 10

Language 10

Maintenance 56 Make a call 12 Make a call log entry ready to dial 24 Memo playback 37 Message capacity 29 Message playback 36 Message window displays 39 Missed calls indicator 23 Mounting bracket installation 4 Mute 13

Appendix

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Index

New message indication 36

Operating range 56 Options during playback 36 Outgoing announcement 34

Paging 14 Parts checklist 1 Play your announcement 34

RBRC® seal 57 Record and play memos 37 Record your own announcement 35 Redial list 28 Remote access 40 Remote access code 33 Review the call log 23 Ringer Mute 13 Ringer tone 9 Ringer volume (handset) 8

Save a call log entry to the

director y 25 Search the directory 18 Set message alert tone 33 Set number of rings 31 Set remote access code 33 Set telephone base ringer volume 32 Set the clock 30 Speakerphone 12 Store a directory entry 16

Technical specications 62 Telephone base indicators 43 Telephone base installation 2 Telephone base layout 7 Telephone base ringer 32 Troubleshooting 47

Voicemail 11 Volume 8, 12, 32

Wall mounting 4 Warranty 58

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VTECH TELECOMMUNICATIONS LTD.

A member of THE VTECH GROUP OF COMPANIES.

Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon

Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C.

Printed in China.

91-001614-070-100

VTech DS6121 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Getting started

Parts checklist

Telephone base installation

Battery installation and charging

Mounting bracket installation

Telephone settings

RINGER VOLUME

Ringer tone

RINGER TONE

Key tone

Language

Clear voice mail

Telephone operation

Make a call

Answer a call

End a call

Speakerphone

Mute

MUTE

Ringer mute

Call waiting

RINGER MUTE

Find handset

2. on the handset; or press FIND HANDSET on the telephone base to end paging.

Directory

Store a directory entry

Character chart

Search the directory

Dial a directory entry

Edit a directory entry

Delete from the directory

About caller ID

Call log

Review the call log

Dial a call log entry

Call log display screen messages

Redial list

Dial a redial entry

Delete from redial

Answering system

Message capacity

• ID service, the clock will be set automatically with incoming calls, but you will need to make sure the year is correct. See Set the clock for instructions on how to set the year, time and day manually.

Activate the answering system

Set the clock

Answering system setup

Set number of rings

Set message alert tone

Outgoing announcement

Play your announcement

Record your own announcement

Delete your announcement

New message indication

Message playback

Options during playback

Delete all messages

Record and play memos

Record a memo

Memo playback

Call screening

Call intercept

Message window displays

Remote access

Handset display screen messages

Battery

Important safety instructions

Troubleshooting

Operating range

Maintenance

About cordless telephones

The RBRC® seal

Warranty

FCC, ACTA and IC regulations

Index