VTech DS4121-3, DS4122-3, DS4121-4, DS4122-4 User Manual

Congratulations

on purchasing your new VTech product.

Before using this telephone, please read the

Important safety instructions

on page 39 of this manual.

This manual has all the feature operations and troubleshooting necessary to install

and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech

product. For support, shopping, and everything new at VTech, visit our website at

www.vtechphones.com. In Canada, please visit www.vtechcanada.com.

Table of contents

Installation . . . . . . . . . . . . . . . . . . . . . . . . 1

Parts checklist . . . . . . . . . . . . . . . . . . . . . . 1

Telephone base installation . . . . . . . . . . . . . . . 2

Install handset battery . . . . . . . . . . . . . . . . . . 3

Desk/table bracket installation . . . . . . . . . . . . . . 4

Wall mounting bracket installation . . . . . . . . . . . . 5

Exchangeable colorful handset ring . . . . . . . . . . . 6

Telephone settings . . . . . . . . . . . . . . . . . . . . 7

Handset layout . . . . . . . . . . . . . . . . . . . . . . 7

Telephone base layout . . . . . . . . . . . . . . . . . . 8

Ringer volume . . . . . . . . . . . . . . . . . . . . . . 9

Ringer tone . . . . . . . . . . . . . . . . . . . . . . . . 9

Key tone . . . . . . . . . . . . . . . . . . . . . . . . 10

Language . . . . . . . . . . . . . . . . . . . . . . . . 10

Clear voicemail . . . . . . . . . . . . . . . . . . . . . 11

Dial type . . . . . . . . . . . . . . . . . . . . . . . . 11

Basic operation . . . . . . . . . . . . . . . . . . . . . 12

Make, answer, and end calls . . . . . . . . . . . . . . 12

Speakerphone . . . . . . . . . . . . . . . . . . . . . 12

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Call waiting . . . . . . . . . . . . . . . . . . . . . . . 12

Volume . . . . . . . . . . . . . . . . . . . . . . . . . 13

Ringer mute. . . . . . . . . . . . . . . . . . . . . . . 13

Temporary tone dialing . . . . . . . . . . . . . . . . . 13

Find handset . . . . . . . . . . . . . . . . . . . . . . 13

Intercom . . . . . . . . . . . . . . . . . . . . . . . . 14

Conference call . . . . . . . . . . . . . . . . . . . . . 14

Transfer an external call . . . . . . . . . . . . . . . . 15

Switch between external and intercom call . . . . . . 15

Answer an incoming call during an intercom call . . . 16

Chain dialing . . . . . . . . . . . . . . . . . . . . . . 16

Advanced operation . . . . . . . . . . . . . . . . . . 17

Director y . . . . . . . . . . . . . . . . . . . . . . . . 17

Store a directory entry . . . . . . . . . . . . . . . . . 17

Character chart . . . . . . . . . . . . . . . . . . . . . 18

Search the director y . . . . . . . . . . . . . . . . . . 19

Dial a directory entry . . . . . . . . . . . . . . . . . . 19

Edit a directory entr y . . . . . . . . . . . . . . . . . . 20

Delete a directory entry. . . . . . . . . . . . . . . . . 20

About caller ID . . . . . . . . . . . . . . . . . . . . . 21

Call log . . . . . . . . . . . . . . . . . . . . . . . . . 21

Missed calls indicator. . . . . . . . . . . . . . . . . . 22

Review the call log . . . . . . . . . . . . . . . . . . . 22

Make CID entries ready to dial . . . . . . . . . . . . . 23

Dial a call log entry . . . . . . . . . . . . . . . . . . . 23

Save an entry to the directory . . . . . . . . . . . . . 23

Delete one or all entries . . . . . . . . . . . . . . . . 24

Call log display screen messages . . . . . . . . . . . 24

Redial list . . . . . . . . . . . . . . . . . . . . . . . . 25

Dial from redial . . . . . . . . . . . . . . . . . . . . . 25

Table of contents

Delete a redial entry . . . . . . . . . . . . . . . . . . 25

Answering system operation . . . . . . . . . . . . . . 26

Answering system and voicemail. . . . . . . . . . . . 26

Message capacity . . . . . . . . . . . . . . . . . . . 26

Answering system setup . . . . . . . . . . . . . . . . 27

Activate the answering system . . . . . . . . . . . . . 27

Set the clock . . . . . . . . . . . . . . . . . . . . . . 27

Set number of rings. . . . . . . . . . . . . . . . . . . 28

Set telephone base ringer . . . . . . . . . . . . . . . 29

Set remote access code . . . . . . . . . . . . . . . . 29

Set message alert tone. . . . . . . . . . . . . . . . . 29

Outgoing announcement . . . . . . . . . . . . . . . . 30

Play your announcement . . . . . . . . . . . . . . . 30

Record your own announcement. . . . . . . . . . . . 30

Delete your announcement. . . . . . . . . . . . . . . 31

Message playback . . . . . . . . . . . . . . . . . . . 31

New message indication . . . . . . . . . . . . . . . . 31

Options during playback . . . . . . . . . . . . . . . . 31

Delete all messages . . . . . . . . . . . . . . . . . . 32

Record and play memos . . . . . . . . . . . . . . . . 32

Record a memo. . . . . . . . . . . . . . . . . . . . . 32

Memo playback . . . . . . . . . . . . . . . . . . . . . 32

Remote access . . . . . . . . . . . . . . . . . . . . . 33

Remote access commands . . . . . . . . . . . . . . 33

Commands during playback mode . . . . . . . . . . . 33

Message window displays . . . . . . . . . . . . . . . 34

Handset display screen messages. . . . . . . . . . . 35

Handset and telephone base indicators . . . . . . . . 37

Handset lights . . . . . . . . . . . . . . . . . . . . . 37

Telephone base lights . . . . . . . . . . . . . . . . . 37

Handset icons . . . . . . . . . . . . . . . . . . . . . 37

Battery . . . . . . . . . . . . . . . . . . . . . . . . . 38

Important safety instructions . . . . . . . . . . . . . . 39

Troubleshooting . . . . . . . . . . . . . . . . . . . . 40

Operating range . . . . . . . . . . . . . . . . . . . . 49

Maintenance . . . . . . . . . . . . . . . . . . . . . . 49

About cordless telephones . . . . . . . . . . . . . . . 50

Warranty . . . . . . . . . . . . . . . . . . . . . . . . 50

FCC, ACTA and IC regulations . . . . . . . . . . . . . 52

The RBRC® seal . . . . . . . . . . . . . . . . . . . . 53

Technical specications . . . . . . . . . . . . . . . . 54

Index . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Installation

CHAR GE

Parts checklist

Remember to save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. Check to make sure the telephone package includes the following:

Quick start guide

1. Handsets

(3 for DS4121-3 and DS4122-3)

(4 for DS4121-4 and DS4122-4)

Telephone base with wall/desk

bracket

Batteries

(3 for DS4121-3 and DS4122-3)

(4 for DS4121-4 and DS4122-4)

Battery compartment covers

(3 for DS4121-3 and DS4122-3)

(4 for DS4121-4 and DS4122-4)

Telephone line cord

6. Telephone base power adapter

7. Charger adapters

(2 for DS4121-3 and DS4122-3)

(3 for DS4121-4 and DS4122-4)

Chargers

(2 for DS4121-3 and DS4122-3)

(3 for DS4121-4 and DS4122-4)

User’s manual

10. Colorful handset rings

11.

(9 for DS4121-3 and DS4122-3)

(12 for DS4121-4 and DS4122-4)

1. Quick start guide

4. Batteries

8. Charger adapters

2. Handsets

5. Battery compartment covers

9. Chargers

3. Telephone base with wall/desk bracket

6. Telephone line cord

10. User’s manual

7. Telephone base power adapter

11. Colorful handset rings

• To purchase replacement batteries, visit our website at www. vtechphones. com or call 1 (800) 595-9511 in the United States. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

Installation

Basic operation

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• Use only the AC

power adapter supplied with this telephone.

• The power adapters are intended to be correctly oriented

in a vertical or oor

mount position.

Your telephone

• base comes with the desktop bracket installed. You may remove the bracket before plugging in the telephone line and power adapter if it obstructs the installation process.

Installation

Telephone base installation

Install the telephone base as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to high-speed internet service (Digital Subscriber Line - DSL) through

your telephone lines, you must have a DSL lter between the telephone base and the telephone wall jack. The lter will prevent noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL lters.

Plug the bigger power adapter into the power jack at the bottom of the telephone base and the

1. smaller power adapters into the chargers. Route cords through slots and plug the power adapter into an electrical outlet not controlled by a wall switch.

Plug one end of the telephone line cord into the telephone line jack at the bottom of the telephone

2. base. Route the telephone line cord through the slot, then plug the other end of the cord into a telephone wall jack.

Telephone wall jack

DSL lter (not included)

required if you have DSL high-speed internet service

Telephone line cord

Electrical outlet not controlled by a wall switch

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Installation

Install handset battery

If the battery compartment cover is on the handset, press the indentation and slide the cover to

1. remove.

Align the two holes of the battery plug with the socket pins in the handset battery compartment,

2. matching the red and black wires to the color-coded label, then snap the plug securely into place.

Place the battery in the compar tment with the wires in the upper left corner.

3. Position the battery compartment cover and slide it up until it clicks into place.

For optimal performance, we recommend that you charge the handset for 16 hours. You can keep the battery charged by returning the handset to the telephone base after each use. When the battery power is fully depleted, a full recharge takes about 16 hours. When the battery is fully charged, it provides approximately eight hours of talk time or four days of standly time.

• If the handset will not be used for a long period of time, disconnect and remove the bat tery to prevent possible leakage.

• To purchase replacement batteries, visit our website at www. vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

Installation

Basic operation

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Your telephone

• base comes with the desktop bracket installed. You may remove the bracket before plugging in the telephone line and power adapter if it obstructs the telephone base installation process (see page 2).

Installation

Desk/table bracket installation

Your telephone base comes with a desktop bracket already installed. To remove the desktop bracket:

Press both upper tabs rmly inward and then pull the bracket upward until it is released from the

• grooves.

To install the desktop bracket:

Position the desktop bracket on the bottom of the telephone base.

Insert the lower tabs of the bracket into the grooves marked DESK MOUNT, then snap the upper

tabs into place.

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Installation

Wall mounting bracket installation

Your telephone base comes with a desktop bracket installed. If you prefer to mount your telephone on the wall, it is designed to mount on a standard telephone wall plate.

To install the wall mounting bracket:

First, remove the bracket from the telephone base by carefully pressing on the tabs until the bracket

1. is released.

Next, rotate the bracket so that the hole for the wall mounting studs is in the same orientation as

2. the mounting hole on the back of the telephone base.

Insert the lower tabs of the bracket into the grooves marked WALL MOUNT in the telephone base,

3. then snap the upper tabs into place.

upper tab

lower tab

upper grooves

lower groove

Installation

Basic operation

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Installation

Exchangeable colorful handset ring

Your telephone comes with additional colorful handset rings. Change the ring to suit your mood or match your room decor.

To remove the handset ring:

Inser t yo u r thum b n a i l into t h e slot

1. 2. Lift up the color ful handset ring.

underneath the MENU/SELECT button.

Handset ring

To install a new handset ring:

1. Align the desired handset ring against

MENU/SELECT button.

the

2. Press the colorful handset ring downward until it clicks into place.

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Telephone settings

Handset layout

1. Earpiece

2. CID (caller ID)

Press to display caller ID information.

3. /FLASH

Press to make or answer a call. During a call, press to receive an incoming call if call waiting is activated.

4. Dial pad keys (0-9, *, #)

5. / SPEAKER (speakerphone)

Press to activate handset speakerphone. Press again to resume normal handset use.

6. REDIAL/PAUSE

Press to view the redial memory. Press and hold to insert a dialing pause when entering numbers.

7. Microphone

8. Handset display

9. (Directory)

Press to display the directory entries.

10. VOL / (volume)

Press to increase or decrease the listening volume during a conversation.

Press to adjust the ringer volume while the handset is not in use.

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11. NavKey/MENU/SELECT Press the center NavKey to display

menus. Press the up or down NavKey or to navigate through menus. Press the left or right NavKey or to navigate through menus. Press the center NavKey

to select a highlighted menu item.

CENTER

LEFT

12. OFF/CLEAR During a call, press to hang up. While

using the menus, press to return to the previous menu. While predialing, press to delete digits.

13. # Press repeatedly to display other dialing options

when reviewing the call log (page 23).

14. INT (intercom) Press to initiate an intercom conversation

between handsets. Press to transfer a call.

15. MUTE/REMOVE While on a call, pr e ss t o mute th e

microphone. While reviewing the call log, press to delete an individual entry, or press and hold to clear the entire call log. While entering or editing a name or number, press to delete a character.

RIGHT

DOWN

Telephone settings

Basic operation

Telephone settings

Telephone base layout

Message window

/SKIP

VOL / (volume +/-)

ANS ON/OFF (Answer on/off)

/PLAY/STOP

5. Antenna

6. SET UP

7. ANNC (announcement)

8. CLOCK

9. RECORD

10. FIND HANDSET

11. Microphone

12. VOICEMAIL light

13. IN USE light

14. CHARGE light

15. /REPEAT

16. X/DELETE

17.

17 16

15 14

1 2

4 5

10 9 8127

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Telephone settings

Ringer volume (handset)

You can adjust the ringer volume either by the volume control on the right side of the handset or in the handset menu. To change the ringer volume:

Press VOL / to display the current volume level on the screen when

1. the handset is not in use.

Press VOL or VOL to choose the desired volume level. When nished,

2. the new volume level will be saved.

-OR-

Press the center NavKey to display the menu when the handset is not in use.

3. Press the up or down NavKey or to select RINGER VOLUME,

then press the center NavKey to conrm.

4. Press the left or right NavKey or to adjust the volume. A sample of

each ringer volume will be played when scrolling through the choices.

5. Press the center NavKey to save. You’ll hear a conrmation tone.

Ringer tone

This feature allows you to choose the ringer tone for incoming calls. To choose a ringer tone:

Press the center NavKey to display the menu when the handset is not

1. in use.

Press the up or down NavKey or to select RINGER TONE, and then

2. press the center NavKey to conrm.

Press the up or down NavKey or to choose the desired ringer tone. A

3. sample of the ringer tone will be played when scrolling through the choices.

Press the center NavKey to save. You’ll hear a conrmation tone.

>RINGER VOLUME RINGER TONE

RINGER VOLUME

>RINGER TONE KEY TONE

RINGER TONE 1

• The ringer will be off if the volume is set to zero, and a ringer off icon will be displayed.

If the ringer volume

• is turned off, the sample of the ringer will not be heard while scrolling through the options in RINGER TONE.

The telephone base

• ringer volume is set separately. See page 28 for details.

Telephone settings

Basic operation

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Telephone settings

Key tone

The handset beeps whenever you press any of the handset keys. You may turn the key tone feature on or off.

To change the setting:

Press the center NavKey to display the menu when the handset is

1. not in use.

Press the up or down NavKey or to select KEY TONE, then press

2. the center NavKey .

Press the up or down NavKey or to alternate between ON or OFF,

3. then press the center NavKey . You’ll hear a conrmation tone.

Language

The language menu allows you to select from ENGLISH, FRANÇAIS or ESPAÑOL to be used for the handset display.

To change the setting:

Press the center NavKey to display the menu when the handset is

1. not in use.

Press the up or down NavKey or to reach LANGUAGE, then press

2. the center NavKey .

Press the up or down NavKey or to scroll through the choices, then

3. press the center NavKey . You’ll hear a conrmation tone.

KEY TONE

LANGUAGE

KEY TONE ON

LANGUAGE

CLR VOICE MAIL

LANGUAGE ENGLISH

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Telephone settings

Clear voicemail

If you subscribe to voicemail services offered by your local telephone service provider, NEW VOICE MAIL and will appear on the handset, and the VOICEMAIL light on the telephone base will ash when you have new voicemail messages.

After you have listened to all new voicemail messages, the indicators on both the handset and telephone base will be turned off automatically.

Use the clear voicemail feature when the telephone indicates that there is new voicemail but there is none (for example, when you have accessed your voicemail from a different telephone line while away from home). Clearing the voicemail waiting indicator only turns off the indicators; it does not delete your voicemail message(s). If there actually are new voicemail messages, your local telephone company will continue to send the signal which will turn the indicators back on.

To turn off these indicators manually:

Press the center NavKey to display the menu when the handset is not

1. in use.

Press the up or down NavKey or to select CLR VOICE MAIL, and

2. then press the center NavKey .

Press the center NavKey to conrm when TURN INDICATOR OFF?

3. displays, or press OFF/CLEAR to return to the previous menu.

Dial type

The dial type is preset for tone dialing. To change the setting:

Press the center NavKey to display the menu when the handset is not in use.

Press the up or down NavKey or to select DIAL TYPE and then press

the center NavKey . Press the up or down NavKey or to choose between TONE or PULSE,

and then press the center NavKey to conrm.

You’ll hear a conrmation tone.

Changes made to the dial type on any one handset will be applied to all.

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>CLR VOICE MAIL DIAL TYPE

TURN INDICATOR

OFF?

>DIAL TYPE DIRECTORY

DIAL TYPE TONE

• Your telephone service provider may alert you to new messages with a stutter (broken) dial tone. Contact your service provider for details.

Telephone settings

Basic operation

• The screen displays the elapsed time as you talk (in hours, minutes and seconds).

• While entering a number, press

MUTE/REMOVE

or OFF/CLEAR to backspace and delete; press and hold

REDIAL/PAUSE

to insert a dialing pause.

Basic operation

Make, answer, and end calls

To make a call, press /FLASH or /SPEAKER, and then dial

1. the number.

-OR-

Dial the number and then press /FLASH or /SPEAKER.

To answer a call, press /FLASH, /SPEAKER or any of the dial

2. pad keys (0-9, #, *).

To end a call, press OFF/CLEAR or put the handset in the telephone

3. base or charger.

Speakerphone

During a call, press /SPEAKER to switch between speakerphone and normal handset use.

Mute

The mute function allows you to hear the other party while the other party cannot hear you.

During a call, press MUTE/REMOVE on the handset.

1. The screen will display

2. Press MUTE/REMOVE again to resume the conversation.

Call waiting

If you subscribe to call waiting service from your telephone company, you will hear an alert tone if there is an incoming call while you are on another call. Press /FLASH to answer the new incoming call. Press /FLASH again to return to the original call.

MUTE

PHONE 00:00 MUTED

MUTE

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Basic operation

Volume

During a call, use the volume button on the right side of the handset to adjust the listening volume.

Press VOL or VOL to adjust the volume to a comfortable level.

•

Ringer mute

You can mute the ringer temporarily when the telephone is ringing.

Press OFF/CLEAR or MUTE/REMOVE on the handset to temporarily

• silence the ringer. The next call will ring normally.

Temporary tone dialing

If you have pulse (rotary) service, you can change from pulse dialing to touch tone during a call by pressing TONE*. This is useful if you need to send touch tone signals for access to telephone banking or long distance services. After ending your call, your phone will return to pulse dialing mode.

Find handset

This feature allows the telephone base to page all the handsets.

Press FIND HANDSET on the telephone base. All the handsets will ring

1. and the screens display ** PAGING **.

Press FIND HANDSET again on the telephone base to stop paging; or

2. press /FLASH, /SPEAKER or any dial pad keys (0-9, #, *) on the handset.

Telephone settings

• If the ringer on a handset is turned off, it will not ring when you press the FIND HANDSET key.

Basic operation

RINGER MUTE

** PAGING **

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• X represents

the number of the handset being called and Y represents the number of the handset that is calling.

• If the destination handset does not answer the intercom call within 100 seconds, is in the directory, is in the call log, is on a call or out of range, the screen of the originating handset will show

UNABLE TO CALL TRY AGAIN and

return to idle mode.

Basic operation

Intercom

The intercom feature allows conversation between two registered handsets of the same system. Only two handsets can be used at a time.

Press INT to display the menu when the handset is not in use.

The originating handset screen will display INTERCOM TO:

2. Use the dial pad to select the destination handset number.

3. The originating handset screen will display CALLING HANDSET X.

4. The de s t i n a t i o n ha n d se t will ri n g an d its sc r e e n will di s p l a y

5. HANDSET Y IS CALLING.

To answer the intercom call, press /FLASH, /SPEAKER, INT or

6. any dial pad keys (0-9,#,*) on the destination handset.

To end an intercom call, press INT, OFF/CLEAR or place the handset

7. back in the telephone base or charger.

Conference call

You can have a conference call with an external line and two registered handsets.

When one handset is on the line,

Press /FLASH or /SPEAKER on another handset to join the call.

•

-OR-

Press INT to initiate an intercom call.

Follow steps 3 to 5 in the Intercom section above.

After the destination handset has answered, press and hold INT on the

originating handset to let the destination handset join the call.

INTERCOM TO:

CALLING

HANDSET X

HANDSET Y

IS CALLING

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Basic operation

Transfer an external call

You can transfer an external call from one handset to any other handset.

During a call, press INT to put the call on hold at the originating handset.

The screen will display TRANSFER TO: Use the dial pad to enter the number of the destination handset and the

originating handset screen will display CALLING HANDSET X. The destination handset will ring and its screen will display

HANDSET Y IS CALLING. To answer the c all at the destination handset, press /FLASH,

/SPEAKER, INT or any dial pad keys (0-9, #, *) on the destination handset. Now the party at the originating handset can have a conversation with the

party at the destination handset. Both screens display INTERCOM. Press OFF/CLEAR on the originating handset to transfer the call.

Switch between external and intercom call

If you are on an external call and you wish to intercom another handset without disconnecting the external call:

During a call, press INT to put the call on hold at the originating handset.

The screen will display TRANSFER TO: Use the dial pad to enter the number of the destination handset and the

originating handset screen will display CALLING HANDSET X. The destination handset will ring and its screen will display

HANDSET Y IS CALLING. To answer the c all at the destination handset, press /FLASH,

/SPEAKER, INT or any dial pad keys (0-9, #, *) on the destination handset. Now the party at the originating handset can have a conversation with the

party at the destination handset. Both screens display INTERCOM. Press INT repeatedly on the originating handset to alternate between the

6. external call (outside) and intercom call.

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TRANSFER TO:

INTERCOM

OUTSIDE

• If the destination handset does not pick up the intercom call, the originating handset can return to the external call by pressing

/FLASH,

OFF/CLEAR or INT.

• If a call remains on hold for about 100 seconds, or if the destination handset is in the directory, in the call log, or out of range, the screen of the originating handset shows

UNABLE TO CALL TRY AGAIN and

reconnects to the external call automatically.

Basic operation

Chain dialing can

• be useful if you wish to access numbers other than phone numbers (such as bank account information or access codes) from the directory, call log or redial list.

Basic operation

Answer an incoming call during an intercom call

During an intercom call, there will be an alert tone signaling an incoming call.

To answer the incoming call, press /FLASH and the intercom call will end automatically.

To terminate the intercom call without answering the incoming call, press OFF/CLEAR on the

2. handset.

Chain dialing

This feature allows you to initiate a dialing sequence from numbers stored in the directory, call log or redial list while you are on a call.

To access a number in the directory:

Press to enter the directory menu.

Scroll by pressing or to nd the desired entry.

Press MENU/SELECT to dial the desired number when it is displayed.

To access a number in the call log:

Press CID to enter the call log menu.

Scroll by pressing or to nd the desired entry.

Press MENU/SELECT to dial the desired number when it is displayed.

To access the last number in the redial list:

Press REDIAL/PAUSE to dial.

•

Press REDIAL/PAUSE again within two seconds to cancel the chain dialing.

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