Congratulations
on purchasing your new VTech product.
Before using this telephone, please read the
Important safety instructions
on page 48 of this manual.
This manual has all the feature operations and troubleshooting necessary to install
and operate your new VTech telephone. Please review this manual thoroughly to
ensure proper installation and operation of this innovative and feature rich VTech
product. For support, shopping, and everything new at VTech, visit our website at
www.vtechphones.com. In Canada, go to www.vtechcanada.com.
Table of contents
Installation . . . . . . . . . . . . . . . . . .1
Parts checklist . . . . . . . . . . . . . . . . 1
Telephone base & charger installation . . . . 2
DSL lter . . . . . . . . . . . . . . . . . . . 3
Battery installation . . . . . . . . . . . . . . 4
Battery charging . . . . . . . . . . . . . . . 5
Adding a new handset . . . . . . . . . . . . 6
Replacing a handset . . . . . . . . . . . . . 8
Belt clip & headset . . . . . . . . . . . . . . 9
Handset layout . . . . . . . . . . . . . . . 10
Telephone base layout . . . . . . . . . . . 11
Telephone settings . . . . . . . . . . . . 12
Ringer volume . . . . . . . . . . . . . . . 12
Ringer tone . . . . . . . . . . . . . . . . . 12
Key tone . . . . . . . . . . . . . . . . . . 13
Language . . . . . . . . . . . . . . . . . . 13
Clear voicemail . . . . . . . . . . . . . . . 14
Voicemail setup . . . . . . . . . . . . . . . 15
Basic operation . . . . . . . . . . . . . . 17
Make, answer and end calls . . . . . . . . 17
Speakerphone . . . . . . . . . . . . . . . 17
Mute. . . . . . . . . . . . . . . . . . . . . 17
Call waiting . . . . . . . . . . . . . . . . . 18
Volume . . . . . . . . . . . . . . . . . . . 18
Ringer mute. . . . . . . . . . . . . . . . . 18
Multiple handset use . . . . . . . . . . . . 18
Voicemail . . . . . . . . . . . . . . . . . . 19
Find handset . . . . . . . . . . . . . . . . 19
Intercom. . . . . . . . . . . . . . . . . . . 20
Answer an incoming call during
an intercom call . . . . . . . . . . . . . . 20
Transfer an external call . . . . . . . . . . 21
Switch between external and internal calls . 22
Advanced operation. . . . . . . . . . . . 23
Directory . . . . . . . . . . . . . . . . . . 23
Store a directory entry . . . . . . . . . . . 23
i
www.vtechphones.com
Table of contents
Character chart . . . . . . . . . . . . . . . 24
Search the directory . . . . . . . . . . . . 25
Dial a directory entry . . . . . . . . . . . . 25
Edit a directory entry . . . . . . . . . . . . 26
Delete from the directory . . . . . . . . . . 26
About caller ID . . . . . . . . . . . . . . . 27
Caller ID. . . . . . . . . . . . . . . . . . . 28
Review the call log . . . . . . . . . . . . . 29
Make CID entries ready to dial . . . . . . . 29
Dial a call log entry . . . . . . . . . . . . . 30
Save an entry to the directory . . . . . . . 30
Delete from the call log . . . . . . . . . . . 31
Call log display screen messages . . . . . 31
Redial . . . . . . . . . . . . . . . . . . . . 32
Review redial . . . . . . . . . . . . . . . . 32
Dial from redial . . . . . . . . . . . . . . . 32
Delete from redial . . . . . . . . . . . . . . 32
Handset display screen messages . . . 33
Handset indicators . . . . . . . . . . . . 36
Telephone base indicators
& charger indicator . . . . . . . . . . . 37
Battery . . . . . . . . . . . . . . . . . . . 38
Troubleshooting . . . . . . . . . . . . . . 39
Important safety instructions . . . . . . 48
Operating range . . . . . . . . . . . . . . 49
Maintenance . . . . . . . . . . . . . . . . 49
About cordless telephones. . . . . . . . 50
Warranty . . . . . . . . . . . . . . . . . . 50
FCC, ACTA and IC regulations . . . . . . 52
The RBRC® Seal . . . . . . . . . . . . . . 53
Technical specications . . . . . . . . . 54
Index . . . . . . . . . . . . . . . . . . . . 55
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ii
Installation
Parts checklist
Your telephone package contains the following items. Save your sales receipt and
original packaging in the event warranty service is necessary.
Handsets
(2 for DS3111-2/TM3111-2,
3 for DS3111-3,
4 for DS3111-4)
Telephone base
power adapter
Quick start guide
Telephone line cord
User’s manual
Battery compartment covers
(2 for DS3111-2/TM3111-2,
3 for DS3111-3,
4 for DS3111-4)
Telephone base
Chargers
(1 for DS3111-2/TM3111-2,
2 for DS3111-3,
3 for DS3111-4)
• To purchase
replacement
batteries, visit our
website at ww w.
vtechphones.com
or call at
1 (800) 595-9511 in
the United States.
In Canada, go to
www.vtechcanada.
com or call
1 (800) 267-7377.
Installation
Basic operation
Batteries
(2 for DS3111-2/TM3111-2,
3 for DS3111-3,
4 for DS3111-4)
Belt clips
(2 for DS3111-2/TM3111-2,
3 for DS3111-3,
4 for DS3111-4)
Charger adapters
(1 for DS3111-2/TM3111-2,
2 for DS3111-3,
3 for DS3111-4)
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1
• Use only the
MANUFACTURED IN CHINA
COMPLIES WITH 47 CFR PART 68
REGISTRATION NO.: US:EW7W401B80-565600
RINGER EQUIVALENCE: 0.1B
USOC JACK: RJ11C/RJ11W
HAC FCC ID: EW780-5656-00
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT TO
THE FOLLOWING TWO CONDITIONS: 1) THIS DEVICE MAY NOT CAUSE HARMFUL
INTERFERENCE; AND 2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED,
INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION. PRIVACY OF
COMMUNICATIONS MAY NOT BE ENSURED WHEN USING THIS PHONE.
DC 6V 300mA
CLASS 2 POWER SOURCE ONLY
TELEPHONE
EQUIPMENT
VTech batteries
and power
adapters supplied
with this telephone.
To obtain a
replacement, visit
our website at
www.vtechphones.
com or call
1 (800) 595-9511.
In Canada, go to
www.vtechcanada.
com or call
1 (800) 267-7377.
• The power
adapters are
intended to be
correctly oriented
in a vertical or oor
mount position.
The prongs are not
designed to hold
the plug in place
if it is plugged into
a ceiling or an
under-the-table/
cabinet outlet.
2
Installation
Telephone base & charger installation
We recommend that you install the telephone base away from any electronic
equipment and appliances such as personal computers, computer routers,
television sets, microwave ovens, and refrigerators. Avoid excessive heat, cold,
dust or moisture. When a location is selected, install the telephone base and the
charger as shown below. The telephone base is designed for desk or tabletop use
only. Make sure that the electrical outlet is not controlled by a wall switch.
Charger adapter
Telephone base power adapter
Electrical outlet
not controlled by
a wall switch
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DSL lter (not
included) required
if you have DSL
high-speed
Internet service
Telephone
wall jack
Telephone line cord
Installation
MANUFACTURED IN CHINA
COMPLIES WITH 47 CFR PART 68
REGISTRATION NO.: US:EW7W401B80-565600
RINGER EQUIVALENCE: 0.1B
USOC JACK: RJ11C/RJ11W
HAC FCC ID: EW780-5656-00
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT TO
THE FOLLOWING TWO CONDITIONS: 1) THIS DEVICE MAY NOT CAUSE HARMFUL
INTERFERENCE; AND 2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED,
INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION. PRIVACY OF
COMMUNICATIONS MAY NOT BE ENSURED WHEN USING THIS PHONE.
DC 6V 300mA
CLASS 2 POWER SOURCE ONLY
TELEPHONE
EQUIPMENT
DSL lter (not included)
If you subscribe to Digital Subscriber Line (DSL) high-speed Internet service
through your telephone line, you must have a DSL lter between the telephone
base and the telephone wall jack. The lter prevents noise and caller ID problems
caused by DSL interference. Please contact your DSL service provider for more
information about DSL lters.
Connect to a standard
electrical outlet not
controlled by a wall
DSL lter (not included)
required if you have DSL
high-speed Internet service
switch
Installation
Basic operation
Telephone line cord
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3
• If the handset
BT8000/ BT6010
will not be used
for a long time,
disconnect the
battery to avoid
potential damage.
• To purchase
replacement
batteries, visit our
website at ww w.
vtechphones.
com or call
1 (800) 595-9511
in the United
States. In Canada,
go to www.
vtechcanada.
com or call
1 (800) 267-7377.
4
Installation
Battery installation
Install the handset battery by following these steps:
Press the tab and slide the battery compartment cover down.
1.
Align the two holes of the battery plug with the socket pins in the handset battery
2.
compartment, matching the red and black wires of the color-coded label.
Place the battery in the compartment with the wires in the lower right corner.
3.
Align the cover at against the battery compartment, then slide it up until it
4.
clicks into place.
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Installation
Battery charging
The battery may have enough charge for short calls. For best performance,
charge the battery for at least 16 hours before use. When the battery power is low,
LOW BATTERY will be displayed and the battery indicator will ash on the
handset screen. When fully charged, the handset battery provides approximately
eight hours of talk time and four days of standby time.
For further information on battery, please see the Battery section on page 38.
Electrical outlet not
Telephone base
power adapter
Place the handset in the
telephone base or charger. The
CHARGE light is on when the
handset is properly positioned in
the telephone base or charger.
CHARGE light
controlled by a wall
switch
Charger adapter
CHARGE light
Installation
• Use only the
power adapters
and batteries
(or equivalent)
supplied with your
VTech telephone.
Basic operation
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5
• If the registration
is not successful,
the display
will show NOT
REGISTERED. To
reset the handset,
remove the
handset from the
telephone base or
charger and place
it back in. Try
the registration
process again.
• You cannot
register a handset
if any system
handset is in use.
Installation
Adding a new handset
Your telephone can accomodate up to ve cordless handsets. You can add new
handsets (DS3101, purchased separately) to the DS3111-2/TM3111-2/DS31113/DS3111-4 at any time, but each handset must be registered with the telephone
base before use.
The DS3111-2/TM3111-2/DS3111-3/DS3111-4 comes with two/three/four registered
handsets (named HANDSET 1, 2, 3 and 4). Additional handsets will be assigned
numbers in the order they are registered (HANDSET 3, 4 and 5). You can register
a maximum of ve handsets.
Before using a new DS3101 handset, you must register it with the telephone base.
Each handset must be registered separately.
To register a handset to your telephone base
When rst purchased, all optional accessory handsets show
NOT REGISTRED on the screen. The handset may need to
be charged for at least ve minutes before registering to the
telephone base. To register a handset:
Place the unregistered handset in the telephone base or
1.
charger. If PRESS FIND HNDST 4 SEC ON BASE does
not appear on the handset screen after a few seconds,
NOT REGISTERED
PRESS FIND HNDST
4 SEC ON BASE
6
www.vtechphones.com
Installation
remove the handset and place it in the telephone base
or charger again.
On the telephone base, press and hold FIND HANDSET
2.
for about four seconds (until the red IN USE light on the
telephone base turns on) and then release the button.
The handset will show PLEASE WAIT... and it will take
about 10 seconds to complete the registration process.
The handset will show REGISTERED and will beep if
registration is successful.
When the registration is complete, the newly registered
handset will be assigned the next available handset
registration number. For instance, if you already have
HANDSET 1 and HANDSET 2, the next registered handset
will be HANDSET 3.
PLEASE WAIT...
HANDSET X
REGISTERED
• If you experience
difculty
registering a
handset, see the
Troubleshooting
section on
page 40.
Installation
Basic operation
www.vtechphones.com
7
• If the deregistration
process is not
successful, you
may need to
reset the system
and try again.
To reset: pick up
the registered
handset and press
the /FLASH
button, then press
the OFF/CLEAR
button and place
the handset back
into the telephone
base. You may
also reset by
unplugging the
power from the
telephone base,
then plugging it
back in.
• You cannot
de-register the
handset(s) if a
system telephone
is in use.
8
Installation
Replacing a handset
When you are replacing rather than adding a handset, for your handsets to be
numbered sequentially, you need to delete all the handset registrations on the
telephone base, then register all handsets again.
To de-register all handsets
Press and hold FIND HANDSET on the telephone base for
1.
about 10 seconds (until the IN USE light on the telephone
base turns on and starts to flash), then release the
FIND HANDSET button.
Immediately press and release FIND HANDSET again.
2.
You must press FIND HANDSET while the IN USE light is
still flashing. The IN USE light will flash for approximately
seven seconds.
Soon, all handsets registered to the telephone base
3.
will show CONNECTING... and it will take about 10
seconds to complete the de-registration process. All
handsets will show NOT REGISTERED if de-registration
is successful.
After deleting the registrations of all handsets, you will need
to individually register each handset with the telephone base
(see page 6 for registration instructions).
www.vtechphones.com
NOT REGISTERED
IC:xxxxX-xxxxxxxx
FCC ID: XXxxx-xxxx-xx
IC:xxxxX-xxxxxxxx
FCC ID: XXxxx-xxxx-xx
IC:xxxxX-xxxxxxxx
FCC ID: XXxxx-xxxx-xx
Installation
Belt clip & headset (optional)
For hands-free telephone conversations, use any industry standard 2.5mm headset
(purchased separately). For optimal results, use a VTech 2.5mm headset.
Whenever a compatible headset is connected to the cordless handset, the
microphone on the handset will be muted.
Headset
Plug the 2.5 mm headset
into the jack on the side of
the handset (beneath the
small rubber ap).
Belt clip
To install the belt
clip, snap the belt
clip into the notches
on both sides of the
handset.
To release the belt clip
from the handset, carefully
pry one side up from the
notch. The belt clip will
now easily detach from the
handset.
• To purchase a
headset, visit our
website at ww w.
vtechphones.com
or call 1 (800)
595-9511 in the
United States.
In Canada, go to
www.vtechcanada.
com or call
1 (800) 267-7377.
• If the sound
quality of the
headset is
unsatisfactory, try
unplugging and
rmly plugging it in
again.
Installation
Basic operation
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9
Installation
17
Handset layout
1. Earpiece
MENU/SELECT
2.
SKIP
3. Headset jack (2.5mm) (page 9)
4.
PLAY
5.
6. Dialing keys (
7.
8.
9. Microphone
10. Handset display
11.
12.
ERASE (page 15)
13.
14.
15.
16.
17.
(page 15)
CID (caller ID) (page 28)
(page 15)
/FLASH
0-9, *, #)
VOICEMAIL (page 19)
REDIAL/PAUSE
VOL / (volume) (page 18)
(directory) (page 23)
(speakerphone) (page 17)
OFF/CLEAR
#(page 29)
INT (intercom) (page 20)
MUTE/REMOVE (page 17)
(page 32)
10
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Installation
Telephone base layout
1. CHARGE light (page 37)
IN USE light (page 37)
2.
VOICEMAIL light (page 37)
3.
FIND HANDSET (page 19)
4.
Installation
Basic operation
1
2
3
4
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11
• The ringer will be
off if the ringer
volume is set
to zero, and the
ringer off icon
will be displayed.
If the ringer volume
•
is turned off while
scrolling through
the options in
RINGER TONE,
the sample of
ringer tone will not
be heard.
12
Telephone settings
Ringer volume
The ringer volume can be adjusted either by the volume control
on the right side of the handset or in the handset menu.
To change the ringer volume:
1. Press the volume button
current ringer volume level on the screen when the handset
is not in use.
2. Press
VOL or VOL to choose the desired volume level.
When nished, the new volume level will be saved.
-OR-
1. Press
2. Press
MENU/SELECT when the handset is not in use.
or to select RINGER VOLUME, then press
MENU/SELECT.
3. Press
or to adjust the volume. A sample of each ringer
volume will be played when scrolling through the choices.
4. Press
MENU/SELECT to save, and you will hear a
conrmation tone.
Ringer tone
This feature allows you to choose one of the ringer tones.
To choose a ringer tone:
1.
2.
MENU/SELECT when the handset is not in use.
Press
Press or to select RINGER TONE, then press
MENU/SELECT.
www.vtechphones.com
VOL or VOL to display the
>RINGER VOLUME
RINGER TONE
RINGER VOLUME
>RINGER TONE
KEY TONE
RINGER TONE
1
Telephone settings
Press or to choose the desired ringer tone. A sample of each ringer tone
3.
will be played when scrolling through the choices.
Press MENU/SELECT to save, and you will hear a conrmation tone.
4.
Key tone
If the key tone is set to off, you will not hear a beep tone when
you press any of the handset keys.
1.
2.
MENU/SELECT when the handset is not in use.
Press
Press
or to select KEY TONE, then press
MENU/SELECT.
3.
Press
4.
Press
or to choose between ON or OFF.
MENU/SELECT to save, and you will hear a
conrmation tone.
Language
The language menu allows you to select between ENGLISH,
FRANÇAIS or ESPAÑOL to be used in all menus and screen
displays.
To change the language:
Press
1.
2.
MENU/SELECT when the handset is not in use.
Press
or to select LANGUAGE, then press
MENU/SELECT.
3.
Press
4.
Press
conrmation tone.
or to scroll through the choices.
MENU/SELECT to save, and you will hear a
www.vtechphones.com
>KEY TONE
LANGUAGE
KEY TONE
ON
>LANGUAGE
CLR VOICE MAIL
LANGUAGE
ENGLISH
Telephone settings
Basic operation
13
Telephone settings
Clear voicemail
If you subscribe to voicemail service provided by your local
telephone company, NEW VOICE MAIL and the icon will
appear on the handset display and the VOICEMAIL lights on
the telephone base and handsets will ash when you have a
new voicemail message.
To turn off these indicators:
1.
2.
3.
4.
The clear voicemail feature only turns off the handset display
and the VOICEMAIL lights on the telephone base and
handsets. It does not delete your voicemail messages. Contact
your local telephone company for more information.
MENU/SELECT when the handset is not in use.
Press
Press or to select CLR VOICE MAIL, and then press
MENU/SELECT.
The screen displays TURN INDICATOR OFF?
Press
MENU/SELECT to conrm, and you will hear a
conrmation tone.
>CLR VOICE MAIL
VOICEMAIL SETUP
TURN INDICATOR
OFF?
14
www.vtechphones.com
Telephone settings
Voicemail setup
If you subscribe to voicemail service provided by your local
telephone company, this feature allows you to use the
VOICEMAIL, PLAY, SKIP and ERASE buttons to access your
voicemail when you have a new voicemail message. Before
completing these steps, be sure to have your access number
and password (provided by your local telephone company) to
access your voicemail. You will also need the codes to play,
skip and erase your messages.
Contact your local telephone company for more information.
To program the ACCESS NUMBER button:
1.
2.
3.
4.
5.
To program the PASSWORD, PLAY, SKIP and ERASE
buttons, follow steps 1 and 2 above. Next, select the command
you wish to program, and press MENU/SELECT. Use the
dialing keys to enter the corresponding code for that command,
and press MENU/SELECT to conrm.
MENU/SELECT when the handset is not in use.
Press
Press
or to select VOICEMAIL SETUP, then press
MENU/SELECT.
Press
or to select ACCESS NUMBER, then press
MENU/SELECT.
Use the dial pad to enter the access number. Press
MUTE/REMOVE to delete characters if necessary.
Press
MENU/SELECT. You will hear a conrmation tone.
www.vtechphones.com
>VOICEMAIL SETUP
DIRECTORY
>ACCESS NUMBER
PASSWORD
Telephone settings
Basic operation
15
A single pause
•
(approximately
three seconds)
is automatically
programmed
between the
access number
and the password
when you
program your
VOICEMAIL
button so that
your voicemail
service will
recognize your
password.
Depending on
your voicemail
service, you
may need to
program an extra
pause between
the access
number and your
password.
Telephone settings
Voicemail setup
To program a pause:
Press MENU/SELECT when the handset is not in use.
1.
Press or to select VOICEMAIL SETUP, then press MENU/SELECT twice.
2.
The blinking cursor should be at the end of your access number. Press and hold
3.
the REDIAL/PAUSE button until a P appears.
Press MENU/SELECT. You will hear a conrmation tone.
4.
To reset all codes to the default ones:
Press MENU/SELECT when the handset is not in use.
1.
Press or to select VOICEMAIL SETUP, then press MENU/SELECT.
2.
Press or to select RESET ALL CODES, then press MENU/SELECT.
3.
The screen displays RESET CODES?
4.
Press MENU/SELECT. You will hear a conrmation tone.
5.
16
www.vtechphones.com
Basic operation
Make, answer and end calls
•
To make a call, press /FLASH or , then dial the number.
-OR-
Dial the number, and then press
• To answer a call, press
/FLASH, or any dialing keys (0-9,
#, *).
• To end a call, press
OFF/CLEAR, or put the handset in the
telephone base or charger.
Speakerphone
• During a call, press
on the handset to select between
speakerphone and normal handset use.
Mute
This feature allows you to silence the microphone during a
conversation. You can still hear the caller, but the caller cannot
hear you.
• To activate the mute feature during a call, press MUTE/REMOVE
on the handset. The screen will display MUTE.
• Press MUTE/REMOVE again to resume the conversation.
/FLASH or (predial).
PHONE 00:00:01
MUTED
MUTE
• The screen
displays
the elapsed time
as you talk (in
hours, minutes
and seconds).
• While entering
a number to dial
before
/FLASH or
is pressed, press
MUTE/REMOVE
or OFF/CLEAR to
backspace.
• Press and hold
REDIAL/PAUSE
to insert a threesecond pause.
Basic operation
www.vtechphones.com
17
A maximum of
•
two handsets can
be connected to
the external call,
if another one
wants to join the
conversation, it will
display UNABLE
TO CALL TRY
AGAIN.
18
Basic operation
Call waiting
If you subscribe to call waiting service, you will hear a tone if there is an incoming call
during a telephone conversation.
Press /FLASH on the handset to answer the new incoming call and put the current
•
call on hold.
Press /FLASH at anytime to alternate between calls.
•
Volume
During a call, use the volume button on the right side of the handset
to adjust the listening volume of the speakerphone and earpiece.
• Press the VOL or VOL volume control key to adjust the
volume to a comfortable level.
Ringer mute
This feature allows you to mute the ringer temporarily when the
telephone is ringing.
• Press OFF/CLEAR or MUTE/REMOVE on the handset to
temporarily silence the ringer. The next call will ring normally.
Multiple handset use
While on a call with one handset, any other system handset can join the call.
Press /FLASH or on another handset to join the conversation.
•
Press OFF/CLEAR or place the handset in the telephone base or charger to
•
drop out of the call. The external call will not be terminated until both handsets
hang up.
www.vtechphones.com
RINGER MUTE
Basic operation
Voicemail
If you subscribe to voicemail service and you have a new
voicemail message, the VOICEMAIL lights on the telephone
base and handsets will ash, and the handsets will display
NEW VOICE MAIL and the icon.
Press the VOICEMAIL button and the handset will dial the
•
telephone number for access to your voicemail messages.
Use the PLAY, SKIP or ERASE buttons as you listen to
•
your messages.
To setup the voicemail buttons, see the Voicemail setup
section on page 15.
Contact your local telephone company for more information
about voicemail service.
Find handset
This feature allows the telephone base to page all system
handsets for up to 60 seconds.
• Press
• To stop paging, press
FIND HANDSET on the telephone base. All the
handsets ring and the screens display ** PAGING **.
FIND HANDSET again on the
telephone base, /FLASH, or any dialing keys (0-9,
#, *) on the handset.
HANDSET 1
NEW VOICE MAIL
** PAGING **
• Once the
VOICEMAIL button
is pressed, the
CID , and
MENU/SELECT
buttons will be
disabled and
replaced by PLAY,
ERASE and SKIP
respectively.
If the ringer
•
volume is turned
off, the handset
will not ring when
you press
FIND HANDSET.
Basic operation
www.vtechphones.com
19
Basic operation
Intercom
The intercom feature allows conversation between one
handset and another.
Press INT to initiate the intercom feature.
1.
The originating handset screen displays INTERCOM TO:
2.
Dial the number associated with the handset you are trying
3.
to contact.
The originating handset screen displays CALLING
4.
HANDSET X. The destination handset rings and displays
HANDSET X IS CALLING.
Press /FLASH, , INT or any dialing keys (0-9,#,*) on
5.
the ringing handset to answer the intercom call.
To end an intercom call, press INT, OFF/CLEAR, or place
6.
the handset back in the telephone base or charger.
Answer an incoming call during an intercom call
During an intercom call, there will be an alert tone to signify
an incoming (external) call.
• To answer the incoming call, press
and the intercom call will be ended automatically.
• To terminate the intercom call without answering the
incoming call, press OFF/CLEAR on the handset.
/FLASH on the handset,
INTERCOM TO:
CALLING
HANDSET X
HANDSET X
IS CALLING
INTERCOM ENDED
20
www.vtechphones.com
Basic operation
Transfer an external call
You can transfer an external call from one handset to another handset.
During an external call, press INT to initiate the intercom feature.
1.
The originating handset screen displays TRANSFER TO:
2.
Dial the destination handset number.
3.
The originating handset screen displays CALLING HANDSET X. The destination
4.
handset rings and displays HANDSET X IS CALLING.
To answer a call at the destination handset, press /FLASH, , INT or any
5.
dialing keys (0-9, #, *).
Now the party at the originating handset can have a conversation with the
6.
party at the destination handset, and the screen displays INTERCOM. Press
OFF/CLEAR on the originating handset to transfer the call to the destination
handset. The originating handset will show CALL TRANSFERED then returns
to the idle mode. Now the destination handset can talk with the external call.
-OR-
Press and hold INT on the originating handset to let the destination handset
join the external conversation.
• If the destination
handset does
not answer the
intercom call,
the originating
handset can return
to the external call
by pressing
/FLASH, OFF/
CLEAR or INT.
After 100 seconds,
the originating
handset screen
will display
UNABLE TO CALL
TRY AGAIN and
reconnect to
the external call
automatically.
The destination
handset returns to
the idle mode.
Basic operation
www.vtechphones.com
21
Basic operation
Switch between external and internal calls
When on an external call and you wish to make an intercom call to another system
handset without ending the external call:
During an external call, press INT to initiate the intercom feature.
1.
The originating handset screen displays TRANSFER TO:
2.
Dial the number associated with the handset you are trying to intercom.
3.
The originating handset screen displays CALLING HANDSET X. The destination
4.
handset rings and displays HANDSET X IS CALLING.
Press /FLASH, , INT or any dialing keys (0-9, #, *) on the destination
5.
handset to answer the internal call.
Press INT on the originating handset to switch between the external call (outside)
6.
and intercom call.
22
www.vtechphones.com
Advanced operation
Directory
The directory is shared by all handsets. The directory can store
up to 50 entries. Each entry may consist of a number up to 32
digits and a name up to 16 characters. Only one handset can
review the directory at a time.
• Press
Store a directory entry
Press MENU/SELECT twice when the handset is not in use.
1.
Press or to reach STORE, and then press MENU/SELECT.
2.
The screen displays ENTER NUMBER.
3.
Use the dial pad to enter the number.
4.
Press MUTE/REMOVE to backspace and erase digits.
•
Press and hold MUTE/REMOVE to erase the entire entry.
•
Press and hold REDIAL/PAUSE to insert a three-second
•
dialing pause.
Press MENU/SELECT to conrm.
5.
The screen displays ENTER NAME. Use the dial pad (see
6.
the Character chart on page 24) to enter the name.
Press MUTE/REMOVE to backspace and erase characters.
•
Press and hold MUTE/REMOVE to erase the entire entry.
•
Press MENU/SELECT to conrm.
7.
when the handset is not in use.
>DIRECTORY
CALL LOG
>STORE
REVIEW
ENTER NUMBER
800-595-95_
ENTER NAME
VTECH_
VTECH
800-595-9511
If a handset
•
attempts to enter
the directory while
another handset
is in the directory,
NOT AVAILABLE
AT THIS TIME will
be displayed.
Press OFF/CLEAR
•
to exit to the previous
menu at anytime.
DIRECTORY
•
EMPTY will be
displayed on
screen when there
is no entry in the
directory.
When the directory
•
is full and you
attempt to save an
entry, the screen will
display LIST FULL.
If you attempt to
•
save a number
already stored in
the directory, the
screen will display
ALREADY SAVED.
Advanced operation
www.vtechphones.com
23
• When you enter a
name, the handset
will automatically
display the rst
character of
each word in
uppercase.
Advanced operation
Character chart
Use the dial pad and the chart below to enter a name (up to 16 characters). Each
press of a particular key causes the characters to be displayed in the following
order:
Number key
1 1 # ’ , - . &
2 A B C 2 a b c
3 D E F 3 d e f
4 G H I 4 g h i
5 J K L 5 j k l
6 M N O 6 m n o
7 P Q R S 7 p q r s
8 T U V 8 t u v
9 W X Y Z 9 w x y z
0 0
*
# space
1 2 3 4 5 6 7 8 9
*
Characters by number of key pr esses
? ! / ( ) @
24
www.vtechphones.com
Advanced operation
Search the directory
Entries are sorted alphabetically, and names beginning with
numbers are presented rst.
To search for directory entries in alphabetical order:
• Press
-OR
• Press
enter the directory.
• Use the dial pad to enter the rst letter of the name to search
for. See Character chart on page 24.
For example, if you have Jenny, Kristen, and Linda in the
directory, press 5 (JKL) once to nd Jenny. Press 5 (JKL)
twice to nd Kristen. Press 5 (JKL) three times to nd Linda.
Press 5 (JKL) a fourth time to return to Jenny. Dial a directory entry
• Press
in use.
• Press
alphabetical search to nd it.
• Press
when the handset is not in use.
-
MENU/SELECT three times to select REVIEW and
to enter the directory when the handset is not
or to scroll to the desired entry, or use the
/FLASH or to dial the selected entry.
VTECH
800-595-9511
While reviewing
•
the phone number
of an entry which
is longer than 16
digits, only the rst
13 digits will be
shown. Press * or
# to scroll to the
additional digits.
Advanced operation
www.vtechphones.com
25
26
Advanced operation
Edit a directory entry
Press when the handset is not in use.
1.
Press or to scroll to the desired entry.
2.
Press MENU/SELECT, and the screen displays EDIT NUMBER.
3.
Use the dial pad to enter the number.
4.
Press MUTE/REMOVE to backspace and erase digits.
•
Press and hold MUTE/REMOVE to erase the entire entry.
•
Press and hold REDIAL/PAUSE to insert a three-second
•
dialing pause.
Press or to move the cursor right or left.
•
Press MENU/SELECT to conrm.
5.
The screen displays EDIT NAME. Use the dial pad (see the Character chart
6.
on page 24) to enter the name.
Press MUTE/REMOVE to backspace and erase characters.
•
Press and hold MUTE/REMOVE to erase the entire entry.
•
Press or to move the cursor right or left.
•
Press MENU/SELECT to conrm.
7.
Delete from the directory
• Press
to enter the directory, or press MENU/SELECT three times to enter
the directory.
• Press or to scroll to the desired entry, or use the alphabetical search to nd it.
• Press MUTE/REMOVE to delete the selected entry and you will hear a
conrmation tone.
www.vtechphones.com
EDIT NUMBER
595-9511_
EDIT NAME
VTECH_
Advanced operation
About caller ID
If you subscribe to caller ID service from your local telephone company, this feature
displays the name and telephone number of the caller before answering a call
(even when on another call). The caller ID features of this product will work only if
you subscribe to caller ID service and both you and the caller are in areas offering
caller ID service, and if both telephone companies use compatible equipment.
Contact your local telephone company if:
you have both caller ID and call waiting, but as separate services (you may need
•
combined service),
• you have only caller ID service, or only call waiting service,
• you do not subscribe to caller ID or call waiting services but wish to subscribe.
There may be fees for these services, and they may not be available in all areas.
This product can be used without subscribing to either caller ID or combined caller
ID with call waiting service, although the caller ID features of this product will not
function.
Advanced operation
www.vtechphones.com
27
• Due to regional
service
differences,
the caller ID
information may
not be available
for every incoming
call. In addition,
the callers may
intentionally
block their names
and/or telephone
numbers.
Advanced operation
Caller ID
If you subscribe to caller ID service, information about each
caller will be displayed after the rst or second ring. This
information will be stored in the call log and shared by all
handsets.
• The call log can store up to 50 entries.
• You can review, dial, and copy the entry into the
directory.
• Entries are displayed in reverse chronological order, from
the latest to the earliest entry.
• When the call log is full, the earliest entry will be deleted
to make room for new incoming call information.
XX MISSED CALLS and the NEW icon will be displayed
•
if there are new call log entries (including missed and unreviewed calls.)
CALL LOG EMPTY will be displayed if there is no record
•
in the call log.
HANDSET X
XX MISSED CALLS
VTECH
800-595-9511
NEW
AM
3:45
CALL LOG EMPTY
>CALL LOG
RINGER VOLUME
2/23
28
www.vtechphones.com
Advanced operation
Review the call log
To access the call log:
•
Press
•
• When in the call log, press
• The name (if available), number, date and time of all incoming
There will be an error tone when the list reaches the beginning
or end of the call log.
Make CID entries ready to dial
Although the call log entries you receive have 10 digits, (the
area code plus the seven-digit number), in some areas, you
may need to dial only the seven digits, or a 1 plus the seven
digits, or a 1 plus the area code plus the seven digits. You can
change the number of digits that you dial from the call log.
While reviewing the call log, press # repeatedly to display these
dialing options for local and long distance numbers before dialing
or saving the telephone number. See an example at right.
CID when the handset is not in use.
-OR-
Press MENU/SELECT when the handset is not in use.
Press or to select CALL LOG, then press MENU/SELECT.
or to scroll through the records.
calls are displayed on the screen.
VTECH
800-595-9511
AM
3:45
800-595-9511
3:45
800-595-9511
1-800-595-9511
1-595-9511
595-9511
VTECH
AM
2/23
2/23
Only one handset
•
can review the
director y or call
log at a time. If
another handset
attempts to enter
the call log, it
will display NOT
AVAILABLE AT
THIS TIME.
Advanced operation
www.vtechphones.com
29
• When saving or
deleting a number
on one handset, it
will automatically
update all other
handsets.
Advanced operation
Dial a call log entry
• When in the call log, press or to scroll to the desired entry.
Press # repeatedly to display the possible dialing options.
•
Press /FLASH or to dial the selected entry.
•
Save an entry to the directory
When in the call log, press or to scroll to the desired
1.
entry. If you want to select the dailing options, press #
repeatedly to scroll to the desired number.
Press MENU/SELECT to save the entry.
2.
•
If the entry has a name and a number, the screen will
display SAVED.
•
If the entry already exists in the directory, the screen will
display ALREADY SAVED.
•
If the entry only has a name or a number,
EDIT NUMBER will be displayed. Use the dial pad to enter
the name or number, and then press MENU/SELECT to
save the entry.
If there is no caller ID information, the attempt to save will be
•
rejected and the screen will display UNABLE TO SAVE.
EDIT NAME or
VTECH
800-595-9511
AM
3:45
SAVED
ALREADY SAVED
UNABLE TO SAVE
2/23
30
www.vtechphones.com
Advanced operation
Delete from the call log
• While in the call log, press
entry.
• Press
MUTE/REMOVE to delete an entry.
-OR-
Press and hold MUTE/REMOVE to delete all entries and the
screen displays DELETE ALL CALLS? Press MENU/SELECT
to conrm and you will hear a conrmation tone, or press
OFF/CLEAR to exit and return to the previous menu.
Call log display screen messages
Display: Means:
or to scroll to the desired
DELETE ALL
CALLS?
Advanced operation
PRIVATE NAME
PRIVATE NUMBER
PRIVATE CALLER
UNKNOWN NAME
UNKNOWN NUMBER
UNKNOWN CALLER
LONG DISTANCE
The caller is blocking the name information.
The caller is block ing th e telep hone number informa ti on.
The caller is bloc king the name and number inform at ion.
This caller’s name is unavailable.
This caller’s number is unavailable.
No information is available about this caller.
This is a long distance call.
www.vtechphones.com
31
Advanced operation
Redial
The telephone stores the ve most recently dialed numbers on
the redial list. You can review or redial these numbers.
• When there are already ve entries on the redial list, the
earliest entry is deleted to make room for the latest entry.
• Entries are displayed in reverse chronological order, i.e. from
the most recent to the earliest entry.
Review redial
• Press
• Press
Dial from redial
• Press
• Press
• Press
Delete from redial
• Press
• Press
• Press
REDIAL/PAUSE when the handset is not in use.
or , or press REDIAL/PAUSE repeatedly to browse
through the entries.
REDIAL/PAUSE when the handset is not in use.
or to scroll to the desired entry.
/FLASH or to dial the number.
REDIAL/PAUSE when the handset is not in use.
or to scroll to the desired entry.
MUTE/REMOVE to delete the selected entry and you
will hear a conrmation tone.
32
www.vtechphones.com
Handset display screen messages
ALREADY SAVED
CALL LOG EMPTY
CALLING
HANDSET X
CHARGING
CONNECTING...
DIRECTORY
EMPTY
ENDED
HANDSET X
IS CALLING
INTERCOM
INTERCOM ENDED
INTERCOM TO:
The telephone number entered is already stored in the directory.
There are no call log entries.
Calling another handset.
A handset with low battery has been placed in the telephone base
or charger to recharge.
The cordless handset is searching for the telephone base.
There is no directory entry.
You have just ended a call.
Handset X is calling.
The handset is on an intercom call.
An intercom call is terminated.
The INT button is pressed to initiate an intercom call.
www.vtechphones.com
Appendix
33
Handset display screen messages
34
INCOMING
CALL
LINE IN USE
LIST FULL
LOW BATTERY
MICROPHONE ON
XX MISSED CALLS
MUTED
NEW VOICE MAIL
NO LINE
NOT AVAILABLE
AT THIS TIME
www.vtechphones.com
There is an incoming external call.
A handset or an extension on the same telephone line is in use.
The directory is full.
The battery needs to be recharged.
MUTE has been turned off and the person on the other end can
hear you.
There are un-reviewed calls in your call log.
The microphone is temporarily turned off during a call.
There are new voicemail message(s).
There is no telephone line connected.
Access is denied when the handset is out of range from the
telephone base. Attempt to review the directory or call log is denied
when another handset is reviewing it.
Handset display screen messages
OUTSIDE
NO SIGNAL,
CALL ENDED
** PAGING **
PHONE
PLACE
IN CHARGER
RINGER MUTE
SAVED
SPEAKER
UNABLE TO SAVE
WARNING
CHECK BATTERY!
Connected to the external call during call transfer.
Communication between handset and telephone base is lost
during an external call.
The cordless handset locator has been activated.
The handset is in use.
The battery is very low. The handset should be placed in the
telephone base or charger.
The ringer is muted temporarily during incoming call.
The call log entry has been saved in the directory.
The handset speakerphone is in use.
You are attempting to save caller ID entry with no name or
number in the directory.
The battery is not installed or not installed properly in the handset.
-OR -
The battery needs to be replaced.
-OR -
An incorrect battery has been installed. Use only the supplied
VTech battery or equivalent.
www.vtechphones.com
Appendix
35
Handset indicators
Handset indicators
• On when the handset speakerphone is in use.
36
MUTE
NEW
(Battery indicator)
• Microphone is muted.
• Ringer off.
• New call log entries.
• On when there is new voicemail message(s).
• Cycles (low, medium, and full) when handset battery is charging.
On when the battery is fully charged.
•
• Flashes when a low battery condition is detected.
www.vtechphones.com
Telephone base indicators & charger indicator
Telephone base indicators
IN USE • On when the handset is in use or you are registering a handset.
• Flashes while there is an incoming call; or
an extension on the same telephone line is in use; or
you are registering a handset on the telephone base.
VOICEMAIL • Flashes when there is a new voicemail message. (A subscription service from your local
telephone company is required.)
CHARGE • On when the handset is properly positioned in the telephone base.
Charger indicator
CHARGE • On when the handset is properly positioned in the charger.
www.vtechphones.com
Appendix
37
Battery
After the battery is fully charged, you can expect the following performance:
Operation Operating time
While in use (talking) 8 hours
While not in use (standby*) 96 hours (4 days)
*The handset is of f the telephone base or charger but not in use.
The battery needs charging when:
• A new battery is installed in the handset.
• The handset beeps.
•
LOW BATTERY is displayed and the battery indicator on the handset display is ashing.
CAUTION:
To reduce the risk of re or injury, read and follow these instructions:
Use only the batteries provided or equivalent. To order a replacement, visit our website at www. vtechphones.com or call
1.
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
Do not dispose of the battery(ies) in a re. They may explode. Check with local waste management codes for special
2.
disposal instructions.
Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or
3.
skin. The electrolyte may be toxic if swallowed.
Exercise care in handling batteries in order not to create a short circuit with conductive materials such as rings, bracelets,
4.
and keys. The battery and/or conductor may overheat and cause burns.
Charge the battery(ies) provided with or identied for use with this product only in accordance with the instructions and
5.
limitations specied in this manual.
WARNING:
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO WATER OR ANY TYPE OF MOISTURE.
38
www.vtechphones.com
Troubleshooting
If you have difculty operating your telephone, please try the suggestions below. For Customer
Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, go to www.
vtechcanada.com or call 1 (800) 267-7377.
Problem Suggestion
My telephone does not
work at all.
Make sure the battery is installed and charged correctly (pages 4 and 5). For optimum daily
•
performance, return the cordless handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
•
Make sure the telephone line cord is plugged rmly into the telephone base and the modular
•
wall jack.
Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow
•
up to one minute for the cordless handset and telephone base to synchronize.
Charge the battery in the cordless handset for at least 16 hours.
•
Remove and re-insert the battery. If that still does not work, it may be necessary to purchase
•
a new battery.
Appendix
www.vtechphones.com
39
Troubleshooting
Problem Suggestion
Registration failure. Only one handset can be registered at a time. If you have multiple handsets to register, please
•
follow the steps on page 6 for the rst handset. Once a handset has been successfully registered,
repeat the steps for each handset that needs to be registered.
Make sure that the telephone base and handset(s) are in idle mode when registering a
•
handset.
Follow the steps on page 47 for the common cure for electronic equipment.
•
LOW BATTERY
displayed on screen.
40
is
Place the handset in the telephone base or charger for recharging.
•
Remove and re-install the battery and use it normally until fully discharged, then recharge the
•
handset in the telephone base or charger for 16 hours.
If the above measures do not correct the problem, the battery may need to be replaced.
•
www.vtechphones.com
Troubleshooting
Problem Suggestion
The battery does not
charge in the handset
or the handset battery
does not accept
charge.
Make sure the handset is placed in the telephone base or charger correctly. The CHARGE
•
light on the telephone base or charger should be on.
Remove the battery from the handset and re-install it to the handset. Put the handset back in
•
the telephone base or charger and let it charge for at least 16 hours.
If the cordless handset is in the charger or in the telephone base but the CHARGE light is not
•
on, refer to the steps on this page for The CHARGE light is off.
It may be necessary to purchase a new battery. Please refer to the Battery section (page 38)
•
of this user’s manual.
The CHARGE light is
off.
Clean the charging contacts on the cordless handset(s), telephone base and charger each
•
month using a pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter is plugged in correctly and securely.
•
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
•
minute for the cordless handset and telephone base to reset.
www.vtechphones.com
Appendix
41
Troubleshooting
Problem Suggestion
There is no dial tone. Ensure the handset has been registered to the telephone base (page 6).
I cannot dial out. First, try all the above suggestions.
•
Move the cordless handset closer to the telephone base. It might be out of range.
•
The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
•
Disconnect the telephone base from the telephone jack and connect a working telephone. If
•
there is no dial tone on that telephone either, the problem is in your wiring or local service.
Contact your local telephone company.
•
Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a
•
second or two to synchronize with the telephone before producing a dial tone. Wait for a dial
tone before dialing.
If the other telephones in your home are having the same problem, the problem is in the wiring
•
or local service. Contact your local telephone company (charges may apply).
Eliminate any background noise. Noise from a television, radio, or other appliances may cause
•
the telephone to not dial out properly. If you cannot eliminate the background noise, rst try
muting the cordless handset before dialing, or dial from another room in your home with less
background noise.
42
www.vtechphones.com
Troubleshooting
Problem Suggestion
The telephone does
not ring when there is
an incoming call.
Ensure the handset has been registered to the telephone base (page 6).
•
Make sure the ringer is on (page 12).
•
Make sure the telephone line cord and power adapter are plugged in properly (page 2).
•
The cordless handset may be too far from the telephone base. Move it closer to the telephone
•
base.
There may be too many extension telephones on the telephone line to allow all of them to ring
•
simultaneously. Try unplugging some of them.
If the other telephones in your home are having the same problem, the problem is in the wiring
•
or local service. Contact the local telephone company (charges may apply).
Other electronic products can cause interference to your cordless telephone. Try installing your
•
telephone as far away as possible from the following electronic devices: wireless routers, radios,
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.
Test a working telephone at the telephone jack. If another telephone has the same problem, the
•
problem is in the telephone jack. Contact your local telephone company (charges may apply).
The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
•
Re-install the battery and place the cordless handset in the telephone base.
•
Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute
•
for this to take place.
Appendix
www.vtechphones.com
43
Troubleshooting
Problem Suggestion
There is noise
or interference
during a telephone
conversation.
-OR-
My calls fade out
when I am using the
cordless handset.
The handset may be out of range. Move it closer to the telephone base.
•
Appliances or other cordless telephones plugged into the same circuit as the telephone base
•
can cause interference. Try moving the appliance or telephone base to another outlet.
Other electronic products can cause interference to your cordless telephone. Try installing
•
your telephone as far away as possible from the following electronic devices: wireless routers,
radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room
monitors, televisions, VCRs, personal computers, kitchen appliances, wireless routers, and
other cordless telephones.
If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
•
modem/surge protector) into a different location. If this solves the problem, re-locate your
telephone or modem farther apart from each other, or use a different surge protector.
The layout of your home or ofce might be limiting the operating range. Try moving the telephone
•
base to another location, preferably a higher location for better reception.
Disconnect the telephone base from the modular jack and plug in a corded telephone. If calls
•
are still not clear, the problem is probably in the wiring or local service. Contact your local
service company (charges may apply).
If the other telephones in your home are having the same problem, the problem is in the wiring
•
or local service. Contact the local telephone company (charges may apply).
Do you subscribe DSL Internet service? If yes, you must install a DSL lter to the telephone line
•
between the telephone base and the telephone line jack. Contact your DSL service provider
for lters and installation instructions.
44
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Troubleshooting
Problem Suggestion
I hear other calls when
using the telephone.
I hear noise in the
cordless handset, and
none of the keys or
buttons work.
My caller ID features
are not working
properly.
Disconnect the telephone base from the telephone jack. Plug in a different telephone. If you
•
still hear other calls, the problem is probably in the wiring or local service. Call your local
telephone company.
Make sure the telephone line cord is plugged in securely.
•
Remove the battery from the handset and re-install it.
•
Caller ID is a subscription service. You must subscribe to this service from your local telephone
•
company for this feature to work on your telephone.
The caller may not be calling from an area which supports caller ID.
•
Both you and the caller’s telephone companies must use equipment which are compatible
•
with caller ID service.
If you subscribe to DSL Internet service, you must install a DSL lter to the telephone line
•
between the telephone base and the telephone line jack. Contact your DSL service provider
for lter information.
Appendix
www.vtechphones.com
45
Troubleshooting
Problem Suggestion
The system does
not receive caller ID
or the system does
not display caller ID
during call waiting.
Caller ID entries
do not match the
numbers I need to
dial.
Make sure you subscribe to caller ID with call waiting features services provided by the local
•
telephone company.
The caller may not be calling from an area which supports caller ID.
•
Both you and the caller’s telephone companies must have compatible caller ID systems.
•
If you subscribe to DSL Internet service, you must install a DSL lter to the telephone line
•
between the telephone base and the telephone line jack. Contact your DSL service provider
for lter information.
Although the call log entries you receive have 10 digits, (the area code plus the seven-digit
•
number) in some areas, you may need to dial only the seven digits, or a 1 plus the seven digits,
or a 1 plus the area code plus the seven digits. You can change the number of digits that you
dial from the call log. While reviewing the call log, press # repeatedly to display these dialing
options for local and long distance numbers before dialing or saving the telephone number.
46
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Troubleshooting
Problem Suggestion
My cordless handset
beeps and is not
performing normally.
Common cure for
electronic equipment.
Make sure the power cord is securely plugged into the telephone base. Plug the unit into a
•
different working electrical outlet not controlled by a wall switch.
Move the cordless handset closer to the telephone base. It may be out of range.
•
Reset the telephone base by unplugging the unit’s electrical power. Wait for 15 seconds and
•
plug it back in again. Allow up to one minute for the cordless handset and the telephone base
to synchronize.
Other electronic products can cause interference to your cordless telephone. Try installing
•
your telephone as far away from these electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless telephones.
If the unit is not responding normally, try putting the cordless handset in the telephone base or
•
the charger. If it does not seem to respond, tr y the following (in the order listed):
Disconnect the power to the telephone base.
•
Disconnect the battery from the cordless handset.
•
Wait a few minutes before connecting power to the telephone base.
•
Re-install the battery and place the cordless handset into the telephone base or charger.
•
Wait for the cordless handset to synchronize its connection with the telephone base. Allow up
•
to one minute for this to take place.
www.vtechphones.com
Appendix
47
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool).
5. Do not place this product on an unstable sur face such as a table, shelf or stand. This product may fall, c ausing serious damage.
6. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from
overheating, these openings must not be blocked by placing the product on a soft sur face such as a bed, sofa or rug. This product
should never be placed near or over a radiator or heat register. This product should not be placed in an area where proper ventilation is
not provided.
7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of
power supply in your home, consult your dealer or local power company.
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.
9. Never push objects of any kind into this product through slots in the telephone base or handset as they may touch dangerous voltage
points or create a short circuit that could result in a risk of re or electric shock. Never spill liquid of any kind on the product.
10.
To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing
par ts of the telephone base or handset other than specied access doors may expose you to dangerous voltages or other risks. Incorrect
reassembling can cause electric shock when the product is subsequently used.
11. Do not overload wall outlets and extension cords as this can result in the risk of re or electric shock.
12. Unplug this product from the wall outlet and refer ser vicing to an authorized ser vice facilit y under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the
operation instructions, as improper adjustment of other controls may result in damage and often requires extensive work by an
authorized technician to restore the product to normal operation.
E. If the product has been dropped and the telephone base and/or handset has been damaged.
F. If the product exhibits a distinc t change in performance.
13. The power unit is intended to be correctly oriented in a vertical or oor mount position. The prongs are not designed to hold the plug in
place if it is plugged into a ceiling, under-the-table or cabinet outlet.
14. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.
15. Do not use the telephone to report a gas leak in the vicinity of the leak.
16. Only put the handset of your telephone next to your ear when it is in normal talk mode.
CAUTION: Use only the power adapter provided with this product. To purchase, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to ww w.vtechcanada.com or dial 1 (80 0) 267-7377.
SAVE THESE INSTRUCTIONS
48
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Operating range
This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this
handset and telephone base can communicate over only a certain distance ----which can vary with the locations of the telephone base and
handset, the weather, and the layout of your home or ofce.
When the handset is out of range, the handset will display CONNECTING.... The user can access certain parts of the menu system, i.e.
handset setting, but not the handset directory and call log. NOT AVAILABLE AT THIS TIME will be displayed if access is denied.
If there is a call while the handset is out of range, it might not ring, or if it does ring, the call might not connect well when you press /FLASH.
Move closer to the telephone base, then press /FLASH to answer the call.
If the handset moves out of range during a telephone conversation, there might be interference.
To improve receiption, move closer to the telephone base.
Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your
telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, use caution when using electrical
appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with
water or a mild soap. Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If your telephone base should
fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL.
Then pull the unit out by the unplugged cords.
Appendix
www.vtechphones.com
49
About cordless telephones
• Privacy: the same features th at ma ke a cord less telep hone conven ient create some lim itatio ns. Telephone call s are transmitted bet ween the base and the
cordless hand set by radio waves, so ther e is a possi bilit y that your cordles s teleph one conve rsations coul d be interc epted by radio rece iving eq uipment within
range of t he cord less han dset. Fo r this rea son, you should no t think of c ordle ss telep hone co nversat ions as being as pr ivate as th ose on co rded tel ephon es.
Electrical power: The teleph one base of this cord less telep hone must be conn ected to a working ele ctrical outlet . The electrical outlet should not be controlled
•
by a wall swit ch. Call s cannot b e made from the cor dless h andset if the telephone b ase is unplugged or switc hed off, or if the el ectri cal powe r is interr upted.
Potential T V interference: So me cordles s tele phone s operate at frequ encie s that may c ause interference to t elevisions and VCRs. To mini mize or prevent
•
such inter feren ce, do not place th e telephone base of the cord less telephone near or on top of a TV or VCR. If interference is experie nced, mov ing the cord less
telephone far ther away fr om the TV or VCR will of ten reduce or eli minate the inter ferenc e. (Applies to 25 channel co rdles s teleph ones onl y).
Rechargeable batteries: This prod uct contai ns ei ther Nickel -Cadmium o r Nickel-M etal Hydride re charge able batter ies. Exercise c are in handling batteries
•
in order not to create a short cir cuit co nducting mate rial su ch as ri ngs, br acelet s, and keys. The bat tery or cond uctor m ay overheat and cau se harm. Obser ve
proper p olarity between the batter y and the batter y charger.
Nickel -metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batter ies of this type, if burned
•
or punct ured, th ey could r elease causti c materia l which c ould cause inju ry.
Warranty
What does this limited warranty cover?
The manufacturer of this V Tech Product warrants to the holder of a va lid pr oof of purcha se (“Consum er” or “you ”) that the Produc t and a ll acc essor ies provided
in t he sales package ( “Prod uct ”) are free from defects in material an d workman ship, purs uant to the following terms an d c onditions, when inst alled and used
normal ly and in accor dance with the Produ ct ope rating i nstru ction s. This limited warrant y exte nds onl y to the Consum er for Pro ducts purchased an d used i n the
United States of Am erica a nd Canad a.
What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorize d service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If
we repair the Product, we may use new or refurb ished replac ement parts. If we choose to replac e the Product, we may replace it with a new or refurbis hed Product of
the same or similar design. We will retain defecti ve parts, modules, or equip ment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy.
VTech will return rep aired or replacement Pro ducts t o you in work ing conditio n. You should ex pect th e repair or replac ement to t ake approximatel y 30 days.
How long is the limited warranty period?
The limite d warranty period for the Prod uct extends for ONE (1) YEAR from the date of purchas e. If VTech repairs or repl aces a Materially Defec tive Produ ct under
the terms of this limited warranty, this limited warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date the repair ed
or replacement Pr oduct is shipp ed to you or (b) the time remaining on the original one-year warrant y; whic hever is lo nger.
What is not covered by this limited warranty?
This lim ited warr anty does not cover:
1. Produ ct t hat ha s been subjecte d to misus e, accident , shipping or other physic al d amage, impro per instal lation, abnormal operation or handling , neg lect,
inundation, re, water or other liquid intrus ion; or
50
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Warranty
2. Produ ct that ha s been da maged du e to repair, alteratio n or modi cation by anyone other tha n an authorized ser vice representative of VTech; or
3. Produ ct to the ex tent that the problem experienc ed is cau sed by sig nal condition s, network reliabilit y, or cable or antenna systems; or
4. Produ ct to the ex tent that the problem is caused by us e with no n-VTech acc essor ies; or
5. Produ ct whos e warranty/quality sti ckers, p roduc t serial number p lates or el ectro nic serial numb ers have be en remove d, altere d or rendered illegible; or
6. Produc t purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutiona l purposes
(inclu ding but not limited to Products us ed for rental purp oses); or
7. Produ ct retur ned wit hout valid proof of purcha se (see item 2 b elow); or
8. Charg es for installation or set up, adjustment of cu stomer c ontrol s, and ins tallat ion or repair of systems outs ide the u nit.
How do you get warranty service?
To obtain warranty ser vice in the United States of America, please call 1 (800) 595- 9511; In Canada, plea se call 1 (800) 267-7377. NOTE: Before call ing for servi ce,
please r eview the user’s manual - a che ck of the Pr oduct c ontro ls and feat ures may save you a service ca ll.
Except as prov ided by appli cable law, you assume the risk of loss or damage during trans it and transp ortation and are respo nsibl e for deliver y or handling charges
incurred in the transp ort of the Product(s) to the service location. VTech will return the repaired or replaced Produc t under this limited warranty to you, transpor tation,
deliver y or handling charges prepaid. VTech assumes no risk for damage or loss of t he Product in transit. If the Produc t failure is not covere d by this limite d warranty,
or proof of pur chase does not meet th e terms of thi s limited warranty, VTech will notif y you and will re quest that you author ize the cos t of repair pri or to any furt her
repair ac tivit y. You must pay for the cost of re pair and r eturn shipping c osts fo r the repa ir of Products that are not covered by thi s limite d warranty.
What must you return with the Product to get warranty service?
Return the entire o riginal packag e and con tents in cludi ng the Pro duct to t he VTech ser vice locati on along with a des cript ion of the m alfun ction or difculty ; and
1.
2. Include “valid proo f of purch ase” (sal es receipt) identifyi ng the Pro duct purchas ed (Product mod el) and th e date of pur chase o r receipt; and
3. Provid e your name, compl ete and correct mailing ad dress, and telephone nu mber.
Other Limitations
This warrant y is the c omplete and exclusive agr eement between you and VTech. I t supersedes all other writ ten or oral commu nications r elated to this Product.
VTech prov ides no other war rantie s for thi s Product. The warrant y exclusively d escri bes all of VTech’s res ponsibiliti es regarding the Produ ct. Th ere are no other
express w arranties. No on e is autho rized to ma ke modi cations to this limited warrant y and you should not rely on any su ch modicati on.
State/ Provinc ial Law Rights: Th is warranty gives you specic legal rights, and yo u may also have other ri ghts, wh ich var y from st ate to state o r provin ce to province.
Limitations: Impli ed wa rranti es, i nclud ing t hose of tness for a particular purpos e and mer chantabilit y (an unwri tten warran ty t hat t he Pr oduct is t for ordi nary
use) are li mited to one year from date of pur chase. Some states/provinc es do n ot allow limitations on how lo ng an im plied warrant y last s, so the above limitation
may not apply to you. In no event shall VTech be li able for a ny ind irect , special, incidenta l, co nsequential, or similar damages (inclu ding, but not limited to l ost
prots o r revenue, inability to use t he Produ ct or other associated equipment, the cost of substitute e quipm ent, and c laims by t hird par ties) res ulting f rom the use
of this Produ ct. S ome st ates/p rovinc es do not al low the exclusion or limit ation of inc ident al or consequential damages, s o the above l imitat ion or exclus ion may
not appl y to you.
Please retain your original sales receipt as proof of purchase.
Appendix
www.vtechphones.com
51
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Changes or modications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when
using this telephone.
To ensure the safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according
to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the
user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8
inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The
label on the back or bottom of this equipment contains, among other things, a product identier in the format US:AAAEQ##TXXXX. This identier must be provided to
your local telephone company upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements
adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. They are designed to be connected to a compatible modular jack that is
also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called.
The REN for this product is encoded as the 6th and 7th characters following the US: in the product identier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas,
the sum of all RENs should be ve (5.0) or less. For more information, please contact your local telephone company.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this
equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualied installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be
made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.
52
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FCC, ACTA and IC regulations
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is
required to notify you before interrupting service. If advance notice is not practical, you will be notied as soon as possible. You will be given the opportunity to correct
the problem and the telephone company is required to inform you of your right to le a complaint with the FCC. Your telephone company may make changes in its
facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone company is required to notify you if such changes
are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, re, medical) in these locations. If you do store or
test emergency numbers, please:
Remain on the line and briey explain the reason for the call before hanging up.
•
Perform such activities in off-peak hours, such as early morning or late evening.
•
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including
interference that may cause undesired operation.
The term ‘’IC: ‘’ before the certication/registration number only signies that the Industry Canada technical specications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a
telephone
interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does
not exceed ve.
This product meets the applicable Industry Canada technical specications.
The RBRC® Seal
The RBRC® S eal on the nickel-metal-hydr ide battery indi cates that VTech Communicat ions, Inc. is voluntarily p articipatin g in an
indust ry program to collect and recyc le these batteries at the end of their useful lives, when taken out of service within the U nited
States an d Canada .
The RBRC® program provides a co nvenie nt alternative to placi ng used nickel -metal-hyd ride batteri es into t he trash or municipal
waste,which may be ill egal in yo ur area.
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at loc al retail ers participa ting in the RBRC® program
or at authorized VTech product ser vice centers. Please c all 1-800-8-BATTERYTM for i nformation on Ni- MH battery recyc ling and
and conservi ng natural resources.
disposal bans /restr ictio ns in your ar ea. VTech’s involvement in this program i s part of i ts comm itment to protec ting our e nvironment
RBRC® is a registered trademark of Rechargeable Bat tery Recycling Corporation.
www.vtechphones.com
Appendix
53
Technical specications
Frequency control Crystal controlled
PLL synthesizer
Transmit frequency Telephone base: 1921.536-1928.448 MHz
Handset: 1921.536-1928.448 MHz
Channels 5
Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according
to environmental conditions at the time of use.
Size Handset: 149.7mm X 53.1mm X 36.8mm
Telephone base: 101.2mm X 118.6mm X 98.5mm
Charger: 88.8mm X 105.6mm X 84.5mm
Weight Handset: 148.9 grams (including batter y)
Telephone base: 155.0 grams
Charger: 90.0 grams
Power requirements Handset: 2.4V DC 600mAH NiMH batter y
Telephone base: 6V DC @ 300mA
Charger: 6V DC @200mA
Memory Director y: 50 memory locations; up to 32 digits and 16 characters per location
Call log: 50 memory locations; up to 24 digits and 16 characters per location
54
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Index
A
About caller ID 27
About cordless telephones 50
Adding a new handset 6
Advanced operation 23
Answer an incoming call during an intercom call 20
Dial a call log entry 30
Dial a directory entry 25
Dial from redial 32
Dialing options 29
Director y 23
DSL lter 3
B
Basic operation 17
Battery 38
Battery charging 5
Battery installation 4
Belt clip & headset 9
C
Caller ID 28
Call log display screen messages 31
Call waiting 18
Character chart 24
Charger indicator 37
Clear voicemail 14
D
Delete from redial 32
Delete from the call log 31
Delete from the directory 26
De-register all handsets 8
E
Edit a directory entr y 26
F
FCC, ACTA and IC regulations 52
Find handset 19
H
Handset display screen messages 33
Handset indicators 36
Handset layout 10
I
Important safety instructions 48
Installation 1
Intercom 20
K
Key tone 13
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Appendix
55
Index
L
Language 13
M
Maintenance 49
Make, answer and end calls 17
Make CID entries ready to dial 29
Multiple handset use 18
Mute 17
O
Operating range 49
P
Parts checklist 1
S
Save an entry to the directory 30
Search the directory 25
Speakerphone 17
Store a directory entry 23
Switch between external and internal calls 22
T
Technical specications 54
Telephone base & charger installation 2
Telephone base indicators & charger indicator 37
Telephone base layout 11
Telephone settings 12
The RBRC® Seal 53
Transfer an external call 21
Troubleshooting 39
R
Redial 32
Registration of new handset 6
Review redial 32
Review the call log 29
Ringer tone 12
Ringer mute 18
Ringer volume 12
56
V
Voicemail 19
Voicemail setup 15
Volume 18
W
Warranty 50
www.vtechphones.com
VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon
Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C.
Copyright ©2008 for VTECH TELECOMMUNICATIONS LTD.
Printed in China.
91-001410-080-100
Models:
DS3111-2/TM3111-2
DS3111-3/DS3111-4
User’s manual
w w w . v t e c h p h o n e s . c o m
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