Volvo On Call
Owners Manual Web Edition
DEAR VOLVO OWNER
Thank you for choosing Volvo On Call.
This document describes the functionality of the system, Volvo On
Call.
Best regards
Volvo Car Corporation
The specifications, design features and illustrations in this owner's
manual are not binding. We reserve the right to make modifications
without prior notice.
© Volvo Car Corporation
Introduction............................................................................................... 4
Safety Services......................................................................................... 6
Phone Number.......................................................................................... 8
Security Services...................................................................................... 9
Comfort Services.................................................................................... 10
Menu Structure....................................................................................... 12
Availability .............................................................................................. 14
Personal information............................................................................... 15
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01 Volvo On Call
Introduction
General
The Volvo On Call system (from now on referred to as VOC) is linked to the car's built-in
phone, SRS and alarm systems. See the vehicle's owner's manual for information about
these systems. The map of Europe on page
14 shows the countries where the system is
available. Contact your Volvo dealer (see
page 8) for the latest information because
the map is subject to change. VOC is a supplemental service that consists of safety,
security and comfort services whose offering is
market dependent. Contact your Volvo dealer
for information about which of these services
are available in your country.
Availability
Once the remote key has been removed from
the car the VOC system functions are available
continuously for 3 days and then once per hour
during the next 11 days.
WARNING
The system only works in areas where
VOC's partners have GSM coverage and in
the markets where the Volvo On Call service
is available.
WARNING
Just as with mobile phones, atmospheric
disturbances or sparse transmitter coverage may lead to connection being impossible, e.g. in sparsely populated areas.
Transfer of ownership of a car with
Volvo On Call
It is very important with a transfer of ownership
that the VOC services are cancelled so that the
former owner cannot continue to perform VOC
services in the car. Contact your Volvo dealer.
Also see "Replacing the security code" in this
manual."
Safety Services
Automatic alarm - In the event of an acci-
•
dent where the airbag or inflatable curtain
is activated a signal is sent automatically to
VOC Customer Service.
Manual alarm - You can contact the VOC
•
Customer Service to request help in emergencies.
Access to roadside assistance services
•
For information on Safety Services, see
page 6.
Security Services
Theft Notification - Automatic signal to
•
VOC Customer Service in the event of a
burglary or theft (if the car's alarm system
is activated).
Stolen Vehicle Tracking - Helps track the
•
car in the event of theft.
Remote Door Unlock - Remote unlocking
•
of the car if the keys have gone missing or
have been locked in the car.
Remote Vehicle Immobiliser - Monitoring
•
and deactivation of the stolen car.
For information on Security Services, see
page 9.
Comfort Services
Remote Heater Start - Cars equipped
•
with fuel-powered engine and passenger
compartment heaters in combination with
VOC offer the same setting options for the
heater as inside the car using a mobile
phone. RHS makes it possible to adjust
timer settings by sending the desired setting by using a mobile phone.
For information on RHS, see page 10.
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