ENGLISH
Operator’s Manual
CAYENNE® FULL-SIZE AND DUAL WARMER
Item Description Voltage Watts/Amps Plug
72789 Dual Warmer 120 1400 (11.6 Amps) 5-15P
Thank you for purchasing this Vollrath equipment. Before operating the equipment, read and familiarize yourself with the following operating
and safety instructions. SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE. Save the original box and packaging. Use this
packaging to ship the equipment if repairs are needed.
Doc. No. 2350080-1 en Rev. 10/10
Countertop Warming and display
Safety precaUtionS
To ensure safe operation, read the following statements and
understand their meaning. Please read carefully.
WARNING
Warning is used to indicate the presence of a hazard that can cause
severe personal injury, death, or substantial property damage if the
warning is ignored.
CAUTION
Caution is used to indicate the presence of a hazard that will or can
cause minor personal injury or property damage if the caution is
ignored.
Unpacking the eqUipment and initial SetUp
When no longer needed, dispose of all packaging and materials in an
environmentally responsible manner.
1. Remove all packing material and tape, as well as any protective plastic
from the equipment.
2. Clean any glue residue left over from the plastic or tape.
modelS with merchandiSing componentS:
3. Install the legs (B) to the back of the unit using hardware as shown. See
Figure 1. Do not tighten at this time.
NOTE
Note is used to notify people of installation, operation, or
maintenance information that is important but not hazard-related.
For Your Safety!
These precautions should be followed at all times. Failure to follow
these precautions could result in injury to yourself and others.
To reduce risk of injury or damage to the equipment:
Use only grounded electrical outlets matching the nameplate rated
voltage.
Use equipment only in a at, level position.
Do not use an extension cord with this equipment. Do not plug this
equipment into a power strip or multi-outlet power cord.
Turn off equipment, unplug and let it cool before cleaning or moving.
Unplug equipment when not in use.
Do not operate without water.
Do not spray controls or outside of equipment with liquids or cleaning
agents.
Do not clean the equipment with steel wool.
Keep equipment and power cord away from open ames, electric
burners or excessive heat.
Do not operate unattended.
Do not operate equipment in public areas and/or around children.
Do not operate if equipment has been damaged or is malfunctioning in
any way.
fUnction and pUrpoSe
This unit is intended and designed to keep food at proper serving
temperatures. It is not intended or designed to cook raw food or to reheat
prepared food. Food must be prepared and placed in food stations at proper
serving temperatures.
Before using this equipment it must be cleaned and dried thoroughly.
This equipment is not intended for household, industrial or laboratory use.
Figure 1. Installing Merchandising Components
4. Install the menu board (A) onto the legs using hardware as show. Do not
tighten hardware at this time.
5. Install the canopy using hardware as shown. Tighten the canopy
hardware.
6. Tighten the menu board and leg hardware.
all modelS:
7. Place the equipment in the desired location.
8. Plug the equipment into a properly grounded electrical supply matching
the nameplate rating. Damage to the equipment can occur if incorrect
power is supplied to equipment.
C
A
B
B
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Countertop Warming and display
featUreS and controlS
C
C
D
Figure 2. Features and Controls
D
G
E
F
E
G
F
Figure 3. Cover, Drain Hose and Drain Valve
A
HEAT CONTROL SWITCH. Used to set or adjust the temperature of
the well. The higher the number the higher the temperature, the lower
the number the lower the temperature.
B
LOW WATER LIGHT. Illuminates when the well needs water added. If
the light illuminates during operation, clean fresh water must be added
to the well.
C
WATER LEVEL MARKS. Indicates the correct water level.
H
operation
WARNING
Electrical Shock Hazard.
Keep water and other liquids from entering the
inside of the unit. Liquid inside the unit could cause
an electrical shock. Do not damaged power cord.
Do not over ll wells, pans or trays. Liquid could contact the
electrical components and cause a short circuit or an electrical
shock. Unplug unit before performing service, draining or removing
spillage pans and trays. Do not spray water or cleaning products.
Do not use a power cord that has been modied or damaged.
WARNING
Burn Hazard.
Do not touch hot food, liquid or heating surfaces
while equipment is heating or operating.
Hot surfaces, steam and food can burn skin. Allow the hot surfaces
to cool before handling. Do not drop or spill water onto the cooking
surface as it can spray or splatter.
1. Open the access door (D) and turn the open/close lever (G) to the closed
position. See Figure 3.
2. Fill the well(s) to the correct level marks (C) with clean fresh water. The
correct level is about 1” (2.5 CM) or approximately 5.5 quarts (5.2 L) of
water. Do not over ll. See Figure 2.
3. Plug the electrical power cord into a grounded outlet matching the
nameplate rated voltage.
4. Preheat the water in the wells by covering wells with empty food
containers or covers. Open the access door (D). Turn the ON/OFF and
heat control switch (A) to the ON position and set the heat control to the
maximum heat setting (10). See Figures 2 and 3. Preheat for 15 minutes.
5. Place the container of hot food product, above 140 °F (60 °C), into the
preheated equipment.
6. Reduce the heat setting to a level that will maintain a safe holding
temperature and maintain food quality. See food safety precautionary
note.
Food Safety Precautionary Note:
Monitor food temperature closely for food safety. The United States
Public Health Service recommends that hot food be held at a minimum
of 140 ºF (60 ºC) to help prevent bacteria growth. Maintain correct water
level and temperature setting. Periodically remove food container and
check the water level. Add water if needed.
ENGLISH
D
ACCESS DOOR. Covers the controls and low water light.
E
DRAIN HOSE. Connects the well drain to the drain valve.
F
DRAIN VALVE. Used to drain water from the well.
G
OPEN/CLOSE LEVER. Controls the water ow from the well drain.
H
ON/OFF SWITCH. Located on the outside of the base. Switches
the equipment power ON or OFF. The switch illuminates when the
equipment power is on.
During operation:
7. Maintain water level at or near water level mark. Periodically
(approximately 2 hours) remove the container of food and check the
water level. Add hot water if needed. Some models are equipped with a
low water indicator light (B) that illuminates when the water level is low.
When nished using the equipment:
1. Turn the ON/OFF switch (H) to the off position.
2. Open the access door (D). Turn the heat control switch (A) to the OFF
position and unplug the unit. When removing hot food containers from
unit use gloves, mitts or pot holders to protect hands.
3. Allow the unit to cool completely.
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Countertop Warming and display
4. Remove the drain hose (E) so there is access to the drain valve (F) and the
open/close lever (G).
5. Place a suitable container directly under the drain valve (F) or over a oor
drain. Turn the open/close lever (G) to the open position monitoring the ow
of liquid going into the container. Use caution to avoid spills that may create
a slippery condition. Turn open/close lever (G) to the closed position before
the container is full. Dispose of the drained water. Repeat this procedure if
necessary.
6. Turn the open/close lever (G) to the closed position and tuck away.
7. Close the access door (D).
Do not over ll wells, pans or trays. Liquid could contact the
electrical components and cause a short circuit or an electrical
shock. Unplug unit before performing service, draining or removing
spillage pans and trays. Do not spray water or cleaning products.
Do not use a power cord that has been modied or damaged.
WARNING
Electrical Shock Hazard.
Keep water and other liquids from entering the
inside of the unit. Liquid inside the unit could cause
an electrical shock. Do not damaged power cord.
cleaning
To maintain the appearance and increase the service life, clean your equipment
daily.
WARNING
Burn Hazard.
Do not touch hot food, liquid or heating surfaces
while equipment is heating or operating.
Hot surfaces, steam and food can burn skin. Allow the hot surfaces
to cool before handling. Do not drop or spill water into the cooking
surface as it can spray or splatter.
NOTE:
Do not use caustic cleaning chemicals, steel wool
or commercial lime removal products to clean the
equipment. Thoroughly rinse equipment with water after
cleaning.
NOTE:
Do not immerse the cord, plug or equipment in water or
any other liquid.
Follow the procedure for When nished using the equipment Section
of this manual:
8. Using a damp cloth, sponge dipped in soapy water to clean the inside
of the well and the outside of the equipment.
troUbleShooting chart
Problem It might be caused by Course of Action
Low Water Light (some models) illuminates.
Low water in the well. Add hot water to the well to bring to correct level.
Pilot light malfunction. Replace pilot light.
Heating element malfunction. Replace heating element.
The ON/OFF light comes on, equipment does not heat.
Thermostat control malfunction. Replace thermostat control.
Well not plugged into the outlet box.
Plug the well power cord into the outlet box (located
inside the control).
Too much water in the well. Reduce water amount to the correct level.
The well does not get hot enough.
Non-standard pan being used. Replace the pan with a standard 4” deep food pan.
Service and repair
There are no user serviceable parts within this appliance. To avoid serious injury or damage, never attempt to repair the equipment or replace a damaged power
cord yourself. Do not send equipment directly to the Vollrath Company. Please contact the qualied professional repair service listed below.
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electrical drawing for element and Switch - dUal warmer well
5
120V
1
T
4
3
Callout Description
1 Control Thermostat
2 Heating Element, 120V ~ 700 Watt
L1
N
2
3 High Limit Switch
4 Low Water Sensor Switch
5 Light, Low Water Warning, 120V
G
electrical drawing - cayenne dUal warmer connection box and Switch ~ 72789
Callout Description
1 2
1 Switch, Lighted, 30A 125V
ENGLISH
L1
2 Outlet, Duplex, 125V
N
G
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Spare partS liSt - for the well - dUal warmer
Callout
Part
Number
Description
1 44455 Pane, Control
2 17012 Knob, Control
3 17074 Thermostat, Short Capillary
4 1755901 Pilot light, Blue, 120V
5 17533 Well
6 43388 Drain Adapter
7 17508 Label, Control
8 17076 M4 x 8mm
9 44204 Heater, 120V, 700W
10 17018 Screw, 8-32 x 1/2”
11 17365 O-ring, Drain Adapter
12 17868 “D” shaped heater gasket
exploded view - for the well - dUal warmer
Callout
Part
Number
Description
13 17023 Cord 6ft, 120V, 10A, 5-15p
14 17024 Strain Relief
15 17650 Decal, Hand Tighten
16 17950 Thermostat, Regulating
17 17020 Screw, #6-32 x 1/2”
18 17014 Screw, #8-32 x 5/8”
19 17651 Screw, #14-32 x 3/4”
20 17928 Universal Thermostat Bracket
21 25438 Thermostat, Low Water
22 17496 Screw, #6-32 x 1/4”
23 17019 #6-32, Nut, KEPS
24 17605 Label, Rating, Food Warmer
9
20
16
21
22
5
3
1
7
22
12
11
6
19
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18
23
17
2
4
8
10
13
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Spare partS liSt - for the dUal warmer
Callout
Part
Number
Description
1 43385 Top
2 43386 Drop in Well, Complete Assembly
3 23091 Pop Rivet
4 21826 Pop Rivet
5 22680 Nut, #10-24, Nylock
6 17020 Screw #6-32 x 1/2"
7 17018 Screw, #8-32 x 1/2”
8 26896 Valve, ball, 1/2" FNPT
9 23403 Elbow, 3/4” NPT x 1/2” barb
10 23409 Adapter, 1/2” NPT x 1/2” barb
11 23408 Tubing, 1/2” ID, Silicone
12 43387 Access Door
13 21505 Leg
14 43392 Switch Guard
15 Receptacle Assembly
16 23407 Magnet
Callout
Part
Number
Description
17 26952 Bushing, Snap
18 43393 Support, Right
19 23475 Tricnut, 1/4”-20 UNC
20 43394 Support, Left
21 23491 Weld Stud, #10-24 x 3/8”
22 43389 Enclosure
23 43391 Base
24 17605 Label, Rating, Food Warmer
25 23294 Label, Receptacle
26 23090 Pop Rivet
27 26883 Hose Clamp, 7/8” OD tubing
28 23540 Switch, Toggle, 30A
29 Outlet and Switch Box Assembly
ENGLISH
exploded view - for the dUal warmer
6
2
27
11
10
9
1
12
23
13
21
8
3
17
24
28
29
15
18
26
4
25
7
19
3
20
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Spare partS liSt - optional merchandiSer componentS
Callout
Part
Number
Description
1 22963 Plug, 1" square, Plastic,Qty 4
2 43395 Leg, Canopy, Qty 2
3 43398 Menu Board Assembly
4 43397 Canopy Assembly
5 #10 Flat Washers, Qty. 4
6 #10-24 Hex Nuts, Qty. 8
7 #1/4” Flat Washers, Qty. 4
8 1/4-20 x 1-1/2” Hex Bolts, Qty. 4
exploded view - optional merchandiSer componentS
4
1
5
6
3
3
1
6
1
5
8
7
5
6
6
6
2
6
8
7
1
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noteS
ENGLISH
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Countertop Warming and display
warranty Statement for the vollrath co. l.l.c.
The Vollrath Company LLC warrants the products it manufactures and distributes against defects in materials and workmanship for a period of one year, except as specically
provided below. The warranty runs 12 months from the date of original installation. (End user receipt)
1. Refrigeration compressors – The warranty period is 5 years.
2. Replacement parts – The warranty period is 90 days.
3. Fry pans and coated cookware – The warranty period is 90 days
4. EverTite™ Riveting System – The warranty covers loose rivets
only, forever.
5. Cayenne® Heat Strips – The warranty period is 1 year plus an
additional 1 year period on heating element parts only.
6. Ultra and Professional Induction Ranges – The warranty period
is 2 years.
7. Mirage and Commercial Induction ranges - The warranty period
is 1 year.
8. ServeWell® Induction Workstations – The warranty period is one
year on the workstation table and 2 years on induction hobs.
9. Slicers – The warranty period is 10 years on gears and 5 years
on belts.
10. Mixers – The warranty period is 2 years.
11. Extended warranties are available at the time of sale.
12. Boxer Mixers – 1 Year exchange Warranty.
13. Vollrath – Redco products – The warranty period is 2 years.
14. Optio / Arkadia product lines – The warranty period is 90 days.
15. All non-stick products (i.e. fry pans and surfaces) are 90 days for
the non stick surfaces.
All products in the Jacob’s Pride® collection, including
the following, have a lifetime warranty:
• NSF Certied One-Piece Dishers
• NSF Certied Spoodle® Utensils
• NSF Certied Heavy-Duty Spoons with
Ergonomic Handle
• NSF Certied Heavy-Duty Basting Spoons
• Heavy duty Turners with Ergonomic handle
• One-Piece Tongs*
• Heavy-Duty One-Piece Ladles*
• Nylon Handle Whips
• One-Piece Skimmers
• Tribute®, Intrigue®, and Classic Select®
Cookware*
*Jacob’s Pride® warranty does not cover Kool-Touch®,
non stick coatings and silicone handles.
Items sold having no warranty:
• Meat Grinder Knives
• Light Bulbs in Convection Ovens and
Hot Food Merchandiser
• Oven Door Seals
• Oven Door Glass
• Hot Food Merchandisers / Display Case
Glass
• Calibration and set up of gas equipment
• Slicer / Dicer blades (table top food
prep) – Redco and Vollrath
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
As The Vollrath Company LLC’s only responsibility and the purchaser’s only remedy, for any breach of warranty, The Vollrath Company LLC will repair or, at its option, replace the
defective product or part without charge, except as otherwise provided below:
• For refrigeration compressors and the second year of the warranty on Cayenne® Heat Strips and mixers, The Vollrath Company LLC will provide the repaired
or replacement part only; and the buyer will be responsible for all labor charges incurred in performing the repair or replacement.
• To obtain warranty service, the buyer will be responsible to return to The Vollrath Company LLC any product (other than gas equipment that is permanently
installed) weighing less than 110 lbs. or located outside of a 50-mile radius of a certied technician designated by The Vollrath Company LLC to perform
warranty repairs. If a Vollrath Technician cannot be contacted check the website for service contact points. (Please refer to the Product Catalogue for weights
and sizes of product)
• No remedy will be available for products that have been damaged by accident, carelessness, improper installation, lack of proper setup or supervision
when required, neglect, improper use, installation or operation contrary to installation and operating instructions or other causes not arising out of defects in
materials or workmanship. At the buyer’s request, The Vollrath Company LLC will repair and or replace such products at a reasonable cost.
• No remedy will be available for slicers where blade has not been sharpened (Refer to owner’s manual for sharpening instructions)
• No remedy will be available for mixers damaged by changing gears while unit is running or overloading, in either case as determined by a Vollrath Certied
Technician
• Warranty work must be authorized in advance by The Vollrath Company LLC. See the operating and safety instructions for each product for detailed
warranty claim procedures.
• No remedy will be available for product returned and found to be acceptable to the product specication.
• No remedy will be available under any warranty not registered as required below.
LIMITATION OF LIABILITY:
THE VOLLRATH COMPANY LLC SHALL HAVE NO LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND,
WHETHER BASED UPON NEGLIGENCE OR OTHER TORT, BREACH OF WARRANTY, OR ANY OTHER THEORY.
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warranty procedUre
On all warranty calls, the following process and information is required:
• All warranty claims will start with a call to Vollrath Technical Service support line.(800-354-1970).
• A technical support professional will work to diagnose the issues, and provide the details for the service solution.
• Name and phone number of person calling
• Business name, street address, city, state and zip
• Model and serial number
• Date of purchase and proof of purchase (Receipt)
• Name of dealer where unit was purchased
NOTE: Vollrath will not accept products sent without the proper procedure being followed.
Important:
TO MAKE A CLAIM FOR ANY REMEDY UNDER THIS WARRANTY, YOU MUST REGISTER YOUR WARRANTY.
regiSter today
ONLINE: Register your warranty on-line now at www.Vollrathco.com
NO WEB ACCESS: If you do not have access to the web, kindly register by completing the warranty registration form and faxing it to The Vollrath Co. LLC ofce in the country of
purchase.
warranty regiStration
bUSineSS name
key contact name email
Street addreSS
city State Zip code
coUntry phone fax
model item nUmber
Serial nUmber
operation type
R Limited Service Restaurant R Full Service Restaurant R Bars and Taverns R Supermarket
R Convenience Store R Recreation R Hotel/Lodging R Airlines
R Business/Industry R Primary/Secondary School R Colleges/University R Hospitals
R Long-Term Care R Senior Living R Military R Corrections
reaSon for Selecting oUr prodUct
R Appearance R Full Service Restaurant R Availability R Sellers Recommendation
R Ease of Operation R Versatility of Use R Price R Brand
woUld yoU like to receive oUr fUll-line catalog and remain on oUr mailing liSt? R Yes R No
- -
ENGLISH
OperatOr’s Manual
11
The Vollrath Company, L.L.C.
1236 North 18th Street
Sheboygan, WI 53081-3201
U.S.A.
Technical Services: 800.628.0832
Service Fax: 920.459.5462
Canada Service: 800.695.8560
www.vollrathco.com
Main Tel: 800.628.0830
Fax: 800.752.5620
© 2010 The Vollrath Company, L.L.C.
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