Vodavi DHSL User Guide

User Guide

The Answer To Your

Company’s Growing

Communication Needs

DHS-L

TM

STARPLUS

®

DHS-L

Digital Key Telephone System

™

User Guide

Issue 2 - October 2001

I

Release Date Changes

16-00Initialproductrelease

210-01Contentclarification

LI F E S UP PO RT AP P LI CATI ONS PO LI CY

VO DAV I Te ch n ol o gy, I n c. products are not authorized for and should not

be us ed within Life Support app lications. Life Support s ystems are
equ ipm ent in tende d to s up por t or sus tain li fe an d who se fa il ure t o
perform when properly used in a ccordance with instructions provided
can be reasonably expected to result in significant personal injury or
death.

VODAVI Tech nolo gy, Inc. warranty is limited to replacementof defective
components and does not cover injur y to persons or property or other
consequential dama ges.

Copyright © 2001 VODAVI Technology, Inc.

AllRights Reserved

This ma te rial i s copyr ighte d by VOD AVI Techn ology, Inc., and m ay be
duplicated by Authorized Dealers only. Any unauthorized reproductions,
use or dis closure of thi s m ateri al, or any part the reof, is strictly proh ibite d
and is a violat ion of t he Copyright La ws of the Unite d States (1 7 U.S .C.
Se ctio n 10 1 et. se q.).

VODAVI reserves the right to make changes i n specifications at any time
and without notice. The information furnished by VODAVI in this material
is believed to be accurate and reliable, but is not warranted to be true in
all ca ses.

ST AR PLUS

®

DHS- L™

and

of VODAV I Technology,Inc.

are registered trademarks

mlj/2001

Contents

General Description ....... ..... .... ...... .... ...... .... ....... .... ...... .... ...... ..... ... 1

Digital Key Telephones ......... .... ...... ..... ...... .... ...... .... ...... ..... . 1

Direc t Station Se lec tor (DSS) Console ..... .... ...... .... ....... ... 4

General Conventions ........... ...... .... ...... .... ....... .... ...... .... ...... .... ..... . 5

DHS-L Featu res .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ..... . 5

Sof t Button Prompts .......... .... ...... .... ....... .... ...... .... ...... .... ...... 6

Feature Code Table ...... .... ...... .... ...... ..... ...... .... ...... .... ...... ..... . 7

System Numbering Plan . ...... .... ...... ..... ...... .... ...... .... ...... ... 12

Alarm Cloc k ......... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 13

Exten sion ....... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... ..... 1 3

Attendant A dministration ........ ...... .... ...... ..... ...... .... ...... .... ....... 1 5

System Se rvice Mode . .... .... .... ...... .... ..... ...... .... ...... .... ...... ... 15

Time ............ ...... .... ...... ..... ...... .... ...... .... ....... .... ...... .... ...... .... ..... 1 6

Automatic Busy Redial (ABR) ....... .... ...... ..... ...... .... ...... .... ...... ... 16

Background Music .... ...... ..... .... ...... .... ...... .... ....... .... ...... .... ...... ..... 1 7

Call Announce ........... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... ..... 1 7

Call Back ......... ...... .... ...... .... ....... .... ...... .... ...... ..... ...... .... ...... .... ...... ... 1 8

Cancel ....... .... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 19

Call Forward .. .... ...... .... ...... ..... ...... .... ...... .... ....... .... ...... .... ...... .... ..... 2 0

Call Forward Modes .. .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 2 0

LCD Display ........ .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... ..... 2 1

Busy ......... .... ...... .... ...... ..... ...... .... ...... .... ....... .... ...... .... ...... .... ..... 2 4

Call Extern al Forward (or ECF) ........... .... ...... .... ...... .... ..... 2 4

Cancel ....... .... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 25

Direc t (All Call) ....... ....... .... ...... .... ...... .... ....... .... ...... .... ...... ..... 2 6

Follow To (from your station) ... .... ....... .... ...... .... ...... .... ... 2 7

Follow Me (from another station) . ..... .... ...... .... ...... .... ... 2 7

Forced Interc om Call Forward (DND) .... .... ...... .... ...... ... 2 8

No Answer .... ...... .... ....... .... ...... .... .... ...... ..... ...... .... ...... .... ....... 2 9

Caller Identification (ICLID) .. .... .... ...... .... ....... .... ...... .... ...... .... ... 3 1

ii October 2001

Name/ Number Caller ID ... ...... .... ...... ..... ...... .... ...... .... ....... 3 2

Call Park ...... ...... .... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 3 3

Answer ..... .... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 34

Call Pickup . .... .... .... ...... .... ....... .... ...... .... ...... .... ..... ...... .... ...... .... ....... 3 5

Direc t .... ...... .... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... ..... 3 5

Group ........ ...... .... ...... ..... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 3 5

Camp On .......... ...... .... ...... ..... ...... .... ...... .... ...... ..... ...... .... ...... .... ....... 3 6

Busy CO Lin e ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... ..... 3 6

Busy Station .......... ....... .... .... ...... .... ...... ..... ...... .... ...... .... ...... ... 3 8

Class o f Service (COS) ........... .... ...... .... ...... ..... ...... .... ...... .... ...... ... 3 9

Day/Night .... .... ...... .... ....... .... ...... .... ...... ..... ...... .... .... ...... .... ..... 3 9

CO Line ....... ...... .... ...... .... ....... .... ...... .... ...... .... ..... ...... .... ...... .... ...... ... 4 0

Assignment .... ...... .... ....... .... ...... .... ...... ..... ...... .... ...... .... ...... ... 4 0

Dialing Type Selection ....... ...... .... ...... ..... ...... .... ...... .... ....... 4 0

Automatic Selec tion ... .... .... .... ...... .... ..... ...... .... ...... .... ...... ... 40

CO-Use Indication .. .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 4 2

Conference ....... ...... .... ...... ..... ...... .... ...... .... ....... .... ...... .... ...... .... ..... 4 3

Supervised .... ...... .... ....... .... ...... .... ...... .... ....... .... .... ...... .... ....... 4 3

Unsupervised (CO Line Conference) ............................ 45

Distinctive R in ging ....... ..... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 4 6

Do Not Disturb ( DND) ........ .... ...... .... ...... .... ....... .... ...... .... ...... ..... 4 7

DND Override ( Attendant Only) ..... ..... ...... .... ...... .... ....... 4 8

DSS Co nsole ..... .... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... ..... 4 8

Forced Tone Ringing ... ....... .... ...... .... ...... .... ....... .... ...... ...... .... ..... 4 9

Hold ........ ....... .... ...... .... ...... ..... ...... .... ...... .... ...... ..... ...... .... ...... .... ....... 5 0

Automatic ......... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 50

Call Abando n (Loop Supervision) ......... ...... .... ...... .... ..... 5 1

Call Answer/Select .......... .... ...... .... ...... ..... ...... .... ...... .... ....... 5 2

Exc lusive ........ .... ...... ..... ...... .... ...... .... ...... ..... ...... .... ...... .... ....... 5 3

Reminder Time .. .... ..... .... .... ...... ...... .... ....... .... ...... .... ...... .... ... 5 4

System ...... .... ...... .... ....... .... ...... .... ...... .... ..... ...... .... ...... .... ...... ... 5 4

Hot Dial Pad .... .... ...... .... ....... .... ...... .... .... ...... ..... ...... .... ...... .... ...... ... 5 5

October 200 1 iii

Hot Line ( Ring Down ) ........... .... ...... .... ...... ..... ...... .... ...... .... ...... ... 5 6

Cancel ....... .... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 56

Intercom Call ........ .... ...... ..... ...... .... ...... .... ...... ..... ...... .... ...... .... ....... 5 7

Intru sion ( Privac y) . ...... .... ....... .... ...... .... ...... ..... ...... .... ...... .... ...... ... 5 8

Release ... ...... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 59

Last Number Redial ( LNR ) ..... .... ...... .... ...... ..... ...... .... ...... .... ....... 6 0

Message ......... ...... .... ...... .... ....... .... ...... .... ...... ..... ...... .... ...... .... .... ..... 6 2

Outgoing ... ...... .... ...... ..... ...... .... ...... .... ....... .... ...... .... ...... .... ..... 6 2

Premise (Messages) ............ .... ...... .... ....... .... ...... .... ...... .... ... 6 5

Message Waiting .. .... ...... ..... ...... .... ...... .... ....... .... ...... .... ...... .... ..... 6 7

Music-on-Hold (MOH) . ..... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 7 0

Muted R inging ..... .... ...... ..... ...... .... ...... .... ...... ..... ...... .... ...... .... ....... 7 0

Night Service .. ...... .... ...... ..... ...... .... ...... .... .... ....... .... ...... .... ...... .... ... 7 0

Page .......... ....... .... ...... .... ...... ..... ...... .... ...... .... ....... .... ...... .... ...... .... ..... 7 1

Allow/Deny ....... ...... ..... ...... .... ...... .... ...... ..... ...... .... ...... .... .... ... 72

Meet Me . .... .... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... ..... 7 3

Pause ........... ...... .... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... .... ...... ... 7 4

Save Dialed Number ( SDN) .... ...... .... ...... ..... ...... .... ...... .... ...... ... 7 5

Speed Dialing (A BBR) .. ....... .... ...... .... ...... .... ....... .... ...... .... ...... ..... 7 6

Station Feature Status Check .... ...... .... ....... .... ...... .... ...... .... ..... 7 8

Time ............ ...... .... ...... ..... ...... .... ...... .... ....... .... ...... .... ...... .... ..... 7 9

Station Lock/Un lock . ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 8 0

Transfer ............ .... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 8 2

UCD Grou p (Hunt) ...... ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 8 4

Station .. .... ...... .... ...... ..... ...... .... ...... .... ...... ..... ...... .... ...... .... ....... 8 4

User Saved Number R edial (USNR) . .... ..... .... ...... .... ...... .... ..... 8 5

Voice Announce (Hands-Free or Tone) ............................... 86

Voice Mail .. .... .... .... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... ..... 8 7

Button ... ...... .... ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... ..... 8 7

Dialing Ratio ..... ...... ..... ...... .... ...... .... ...... ..... ...... .... ...... .... ....... 8 8

Integration .. ...... .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 8 8

Monitor .......... .... ...... ..... ...... .... ...... .... ...... ..... ...... .... ...... .... ....... 8 9

iv October 2001

Voice Recorder ........ .... ....... .... ...... .... ...... .... ....... .... ...... .... ...... .... ... 9 2

Hotel/Motel -- Attendant/Operator Features .................... 93

SLT Features and Operation ...... ...... .... ....... .... ...... .... .... ...... ..... 9 6

Figures

Enhanced K ey Telepho ne .......... .... ...... .... ....... .... ...... .... ...... ..... ... 2

Executive Key Telephone ........ ...... .... ...... ..... ...... .... ...... .... ....... ... 3

DSS Co nsole .. .... ...... .... .... ....... .... ...... .... ...... ..... ...... .... ...... .... ...... ..... . 4

Sof t Buttons ....... ...... .... ....... .... ...... .... .... ...... ..... ...... .... ...... .... ...... ..... . 6

Ta b l e s

Feature A ccess Codes ........ ...... .... ...... .... ....... .... ...... .... ...... .... ....... 7

System Default Numbering Plan ..... ...... ..... ...... .... ...... .... ...... 1 2

Call Forward Programming .. ...... .... ...... .... ....... .... ...... .... ...... .... 20

Dial Pad Key Programming .... .... ...... .... ....... .... ...... .... ...... .... .... 65

Available OutgoingPre-Programmed Messages ............ 65

Available Premise Pre-programmed Messages ....... .... .... 67

Voice Annou nce .... ...... .... ....... .... ...... .... ...... ..... ...... .... ...... .... .... .... 87

Hotel/Motel Featu res ....... ...... .... ...... .... ...... ..... ...... .... ...... .... ...... 9 5

SLT Feature Access Codes .. .... ...... .... ...... ..... ...... .... ...... .... ...... .. 98

Gene ra l De scription 1

General Description

Digita l Key Telephones

The

(En h an c ed an d Ex e c ut iv e ). These key telephones support hot key

pad for dialin g di git s at any time.

Each telephone isequipped withan Additional Device Port (ADP)

located on the u ndersid e of the phone for user -friendly

co nne ction o f analo g dev ic es (an swe ri ng mac hine s, fa xes ,

modems, cordless telephones, etc.). An analog adapter is

required for this port to be equipped for use as an extension of

the system.

Both telephones are fully equippedfor hands-free, speakerphone

opera ti on. They ha ve a to tal of 28 bu ttons. Ei gh t of t hese b uttons

are for fixed function s. Twenty user-programmable feature

buttons provide dual color LED with pre-assigned default

settings for quickpower up operation. These buttons are

arranged in five rows and four columns. Beginning at the top left

butt on th ey are assi gned the foll owing default values; St at ion

201-272, 301-372 , CO line 700-7 95, HF/Tone and Message

Wait ing.

supports two proprietary digital key telephones

DHS-L

The ADP jack of any telephone may bewired for connection to
the maintelephoneCOline for useas apower failurestandard
telephonei nterface inthe eventof apower outage.

2 General Des cription

Enhanced Ke y Telephone

The Enhan ced Key Telephon e is a lso equipp ed with a 12-k ey Di al

Pad for dialing intercom numbers, system feature codes and

telephone network numbers on CO lines.

Feature Buttons

Fixed Buttons:

Figure 1: En ha nc e d Key T elephone

TRANS
CL EA R
VO L
VO L

HOLD
FEAT



MUTE



SPKR

Gene ra l De scription 3

Executive Ke y Telephone

The Executive Key Telephone model has a 2 x 16, 32- character

Super TwistLCD display,with three interactive Soft Buttons to

enhance system features operation.

The Super Twist LCD eliminates the need for contrast adjustment

and e nhances angled viewing position clari ty of displ ayed data. A

visual reference to call progress and call duration, as wel l as ti me

and dateinformation, is displayed. Thedisplay also enables the

Exec utive Key Telephone user to send an d receive visu al adviso ry

and callback messages.

Sup ertw ist
Display

Figure 2: ExecutiveKey Telephone

Soft
Buttons

4 General Des cription

Direct Station Selector (DSS) Console

A Direc t Station Selec tor (DSS) Console is al so available o n the

. Fou r DSS Con sol es m ay b e assi gned to a st at ion. E ach D SS

DHS-L

Console uses o ne Digital Station Port.

TheDSSConsolebuttonsareprogrammedbytheStationUser

using the FEAT + # + 4 command, then pr essing the b utton on

the DSS to be programmed.

Features are separated into two distinct categories for

programming ona button:COline orstation.

Figure 3: DS S Console

General Conventions 5

General Conventions

DHS-L Fea tures

Sys tem A ccess -- System resources are accessed using directory

numb ers to d ial access the reso ur ce (station numbering, UCD

Gro up n um ber in g, et c.) .

 The [FE AT ] buttonjoined with dialkeycodes will appear

throughout the t ext. This butto n is used to access most
system features.

 Press the [CLEAR] button to cancelthecurrent operation.

One-Button A cc ess -- Any feat ure or resource code may be

stored for one-button access under an available Programmable

Featur e Butto n.

LCD Prompts -- Operation steps are oriented for the Executive

Key Telephone sincetheinteractive LCD prompts encompassall

Ex ec ut iv e K ey T elepho ne f unc ti on s.

Soft Button Di splay -- Three L CD interact ive Soft Bu ttons ar e

po si tion ed be ne at h th e di spl ay o n t he ExecutiveKey Telephone.

 These buttons are used during feature operation for

interactive display pro mpt m enus.

 For orientation purposes, the Soft Buttons may be referred to

as the left, center and ri ght Soft Buttons.

ProgrammingMode --Systemprogrammingcanbe executed at

any idle Executive Key Tele pho ne . On ly o ne s tati on ma y e nter th e

system programming mode at any time.

 Valid program ming i s confi rmed with a single b eep tone

from the speaker.

 Invalid programmin g is aler ted with a doub le beep tone.

6 General Conventions

Soft Button Prompts

OCT 1
STATION

Figure 4: Soft Buttons

bksp: When the new programming data entry is not desired, the

station user may press t he backspace [bksp] button to erase the

last data en tered and return to the im mediately prec eding

pr om pt .

sav e: When the new data is entered, the system will check the

ent ered data automatic al ly. If t he en try i s invalid, the prompt will

be refreshed. Th e station user must press th e sto re [save] bu tton

to confirmentry and continue with thenext prompt item.

chg : Pr ess th e change [chg] but ton to mo dify the current

prompted item. If the data/message to be changed is generated

by t he system itself, the current program ming item will be

replaced by new data (toggled between YES and NO, or cycled

through several data/messages) when the user presses the [chg]

bu tt on .

next: Repeated depressions of the [next] button will present the

nextselection or the nextprogrammable item within the current

categ ory.

back: Repeated depressions of the [back] button operate

simi larly to t he [next] bu tton w here th e previou s prog ramming

categor y is selec ted, or th e previou s programming item within

the current category is selected.

FRI 8:00

201

General Conventions 7

sho w: P ress the di splay [show] button to ent er into detailed item

featur e programming of a specific categ ory, or to display c urrent

programmed content of the feature.

clea r: The [clear] button can be used atanytime insystem

programming. Depressin g thi s butto n abo rts any pro gramming

in progress and returns the Executive Key Telephone to an idle

state.

FeatureCodeTable

Table 1: Feature Acces s Codes

Feature

ALARMCLOCK

C ancel ( prior to alar m) F+ [✳]+ [9 ] +[2] F+ [✳]+[9]+[2]

E xt en sio n F+ [9 ]+ [2] F+ [9 ]+ [2] + HH M M

AT T END ANT ADM I N F+ [# ]+ [0]+ (1 - 6)+[ sav e]

+psswrd (0000)

A UTO B USY R EDI AL (A B R) F+ [7 ]+ [8] F+ [7 ]+ [8]

BACKGROUND MUSIC

Enable [801] or [802] [801] or [802]

Disable [CLEAR] [CLEAR]

CALL ANNOUNCE

A llo w (h ands - fre e) F +[9 ]+ [8 ] F+ [9 ]+ [8]

Cancel F+[✳]+ [9 ]+ [8] F+ [✳]+[9]+[8]

C ALL BA CK [E xt n] +[ #] [E xt n] +[ #]

C an cel ( Al l) F+ [#]+ [# ] F +[# ]+ [# ]

C anc el ( Si n gle) F+ [✳]+ [# ]+[# ]+ ext n F+ [✳] +[# ]+ [# ]+ex tn

LCD Non-Display

+(1-2 )

N/A

8 General Conventions

Table 1: Feature Acces s Codes

Feature

CALL FORWARD

A ll F+ [2 ] F+ [2]+ [2 ]+ (s tat ion )

Busy F+[2] F+[2]+[1]+(station)

Cancel F+[2] F+[✳]+(fwdtype)

DN D ( Tra nsf er ) F+ [2 ] F+ [2]+ [7 ]+ (s tat ion)

DND (to Attd whi le ringing) F+[4] F+[4]

External F+[2] F+[2]+[6]+ (extrnl

F ol low To F+ [2 ] F+ [2]+ [5 ]+ (s tat ion )

F ol low Me F+ [2] F+ [2 ]+ [3 ]+(s t ati on)

Follow Me Cancel F+[2] F+[✳]+[2]+[3]+

NoAnswer F+[2] F+[2]+[4]+(station)

CALL PARK

Receive F+[7]+[3]+(station) N/A

CALL PICKUP

Direct (station)+[6] (station)+[6]

Group (station)+(460-489) (station) +(460-489)

C ALL ER I D F+ [# ]+ [0]+ [1 ]+ (000 0 )

+[next]+[chg]+[CLEAR]
+F +[#] +[✳]+psswrd
(# #### ## #)+[ sho w]
+[nex t] ( to IC LID)
+[ sho w]+ [s how]
+(700-771)+[show]
+(1-8 )

CAMP ON

Bus y CO Line busy+[CAM P] busy+[4]

Busy Station busy+[next]+[CAMP] busy+[4]

LCD Non-Display

nbr) + [HOLD]

+(ps swrd)

(station)+(psswrd)

+[xx]

N/A

General Conventions 9

Table 1: Feature Acces s Codes

Feature

CO LINE

Automatic Selection F+ [9]+[5] F+[9]+[5]+(0 or 1)

CONFERE NCE

S up er vis ed F+ [6 ]+ [0] F+ [6 ]+ [0]

Forced Release [forced] F+[7]+[4]

Talk Privately [p rivate] F+[5]+[7]

Unsuper vised
(COLine Conference)

Unsuper vised
(COLineConferenceRejoin)

DI S TI NCTI VE RI NG F+ [# ]+ [7] F+ [# ]+ [7]+ (1- 4)

DO NOT DISTURB (DND) F+[4] F+[4]

DSS/BLFKEY PROG. F+[#]+[4] N/A

FEATUREBUTTON

Ke y P rogr a mm ing N umb er s F+ [# ]+ [3 ] F+ [# ]+ [3]+

F eatu re Co des F+ [# ]+[3 ] F+ [# ]+ [3]+

Inquiry F+[#]+[3] N/A

E ras e F+ [# ]+ [3] F+ [# ]+ [3]+

FLASH

CO Line F+[3] F+[3]

HOLD

A ut omat i c A llo w F+ [9 ]+ [4] F+ [9 ]+ [4]

Cancel F+[✳]+ [9 ]+ [4] F+ [✳]+[9]+[4]

F+ [7 ]+ [7] F+ [7 ]+ [7]

F+ [6 ]+ [0] F+ [6 ]+ [0]

LCD Non-Display

(p rog ra mm abl e
btn )+[1]+(directo ry
nbr)+[HOLD]

(p rog ra mm abl e
btn )+[2]+[FEAT]
+(code)+ [HOLD]

(p rog ra mm abl e
btn) +[HOLD]

10 General Convent ions

Table 1: Feature Acces s Codes

Feature

HOT DIAL PAD

A llo w /Den y ( to gg les ) F+ [# ]+ [6] F+ [# ]+ [6]

HOT LINE F+[9]+[✳] F+[9]+[✳]

Cancel F+[✳]+ [9 ]+ [✳]F+[✳]+[9]+[✳]

INTRUSION (Privacy) busy+[next]+[intru] busy+[8]

LAST NUMBER REDIAL (LNR) F+[8] F+[8]

M ES SAGE W AIT [m sg] or [E xt ]+ [9] [E xt] +[ 9]

A ns we r [r e ply] o r ( F+ [9]+ [6 ] F+ [9 ]+ [6 ]

Cancel (incoming) F+[✳]+ [9 ]+[6 ] F+ [✳]+[9]+[6]

C anc el ( s ent ) F+ [✳]+ [9 ] +[6] +(s ta tio n) F+ [✳]+[9]+[6]+

MUTE [MUTE] or F+[7]+[6] [MUTE] or F+[7]+[6]

M ut ed R in gin g F+ [7 ]+[6 ] F+ [7 ]+[6 ]

PA G E

Internal (All Groups) [400] [400]

External [820] or[821] [820] or [821]

All Call(Internal) [425] [425]

Group [4]+(01-24) [4]+(01-24)

A ns we r F+ [5 ]+ 9] F+ [5 ]+ 9]

S tat io n ( All ow /D eny) F+ [#]+ [9 ] F+ [# ]+ [9 ]

PA US E F+ [7 ]+ [0] F+ [7 ]+ [0]

S AVE DI AL ED N UM BE R ( SDN ) F+ [5 ]+ [1] F+ [5 ]+ [1]

SPEEDDIAL

To S tore F+ [1 ] F +[1 ]+ (bi n n b r) +

To Dial (Station: 500-549,

Sys tem : 60 0-6 99)

To E ra se F+ [1 ] F+ [1 ]+ (bi n n b r)

LCD Non-Display

(station)

phone nbr+ [HOLD]

(Station: 500-549,
System: 600-699)

+[HOLD]

General Conventions 11

Table 1: Feature Acces s Codes

Feature

STATION

Feature Status F+[#]+[8] N/A

L oc k F+ [9 ]+ [7] F+ [9 ]+ [7]+ (ps s wrd )

U nlo ck F+ [9]+ [7 ] F+ [9 ]+ [7]+ (p ss wr d)

C ha nge P assw o rd F+ [9 ]+ [7 ] F+ [9 ]+ [7]+ (ps s wrd )

TRANSFER

One-Button pre-programmed [DSS]

Screened [HOLD]+station/ Hunt

Unscreened [HOLD]+station/ hunt

Voice Mail [HOLD]+(VM Hunt

USER SAVEDNUMBER
REDIAL (USNR)

VO I CE M AI L - C a ll S cree n F+[ 6]+ [4 ] F +[6 ]+ [4 ]

VO I CE R E COR DER F+ [6 ]+ [7] F+ [6 ]+ [7]

btn

group nbr (wait for
ans wer)+ [TRANS]

group nbr+[TRANS]

group nbr)+mailbox
nbr+[TRANS]

F+ [5 ]+ [✳]N/A

LCD Non-Display

+[#]

+[✳]

+(new ps swrd)

12 General Convent ions

System Numbering Plan

Ta ble 2: Sys tem Default Numbering Plan

Parameters Number/Range

CallPickup Group 460-483

CO

Line Access

T1 Channel Access

700-771
772-795

Extension 1 -->

B2-->

LCR 1

Loud Bell 810-811

Music Source 801 or 802

Paging

External P agin g

Paging Zone Access

Speed Dial

Personal Speed Dial Number Access

(A BBR n um ber )

Sys tem Spe ed D ia l Num be r Ac cess

Station Hunt Group 430-453

Virtual Numb er Access 830-859

201-272
301-372

820-821
400-425

500-549

600-699

Alarm Clock 13

Alarm Clock

Exten sion

Description

You may activate your own private alarm on your tel ephone to

remind you of special appointments, events, etc.

Ope r at ion

NHANCEDTELEPHONES

E

To t urn ON a sign aling alarm:

1. Press [FEAT].

2. Dial [9] + [2].

3. Dial HHMM (HH = hour, MM = minute for a 24-h r clock).

4. Press [1] for one time, or [2] for always.
Whenthe alarmtime is reached,you will heartone ringing.

To t urn OFF a sig naling alarm:

Pickup the handset and replace.

To c ancel the alarm clock featu re prior to al arm activation:

1. Press [FEAT].

2. Dial [✳] + [9] +[2].

--

14 Alarm Clock

XECUTIVETELEPHONES

E

--

To t urn ON a sign aling alarm:

1. Press [FEAT].

2. Dial [9] + [2].

3. Press CHG.

4. Dial HHMM where HH is hour, MM is mi nute (24-hour clock).

5. Press [SAVE].

6. Press so ft button 1 for one ti me ac tivatio n, or so ft but ton 2
for al ways.

To t urn OFF a sig naling alarm:

Whenthe alarmtime is reached,you will heartone ringing
and the display w ill show:

ALARM R EACHED
ack

Press [ack].

To c ancel the alarm clock featu re prior to al arm activation:

1. Press [FEAT].

2. Dial [✳] + [9] + [2].

Conditions

 The alarm c lock will be cancel ed automatically after t he

alarm time is reached.

 The Executive Telephon edisplay wil lb eunchanged unt il [ack]

is pressed or wh en the tel eph one i s used for an other call .

Attendant Administration 15

Attendant Administration

Description

Atten dant A dmini strati on is used to set the features Serv ice
Mode (Day/Night/Time), system date andtime, and system speed
di al .

Ope r at ion

1. Press [FEAT].

2. Dial [#] + [0]. The display shows:

TENA NT GROU P : __

bksp save ch g

3. Dial [1-6].

4. Press [save].

5. Enter password (0000).

6. Press [show].

Sys tem S er vic e Mo d e

Ope r at ion

1. Press [svc]. The di splay shows:

SERVICEMODECHG

back next show

2. Press [show] to select between DAY1, DAY2, DAY3, NIGHT,
and TIME.

3. Press [CLEAR] to exit programming or [back] tochange other
feat ures.

4. Press [n ext] to select RS-232, then sel ect between RMP or
ICL ID.

16 Automatic Busy Redial (ABR)

Time

Providedtoset system time anddate information. Use prompts
displayed to set fields:

 YEAR

 MONTH

 DAY

 WEEKDAY

 HOU R

 MIN U TE

System Tim ecan be set through Attendant Administration
us ing theAttendant Stationpassw ord.

Automatic Busy Redial (ABR)

Description

Automatic Busy Redial (ABR) may be used to redialthe last
numb er. Th e sy stem w ill a utomati cally dials the nu mber and
thenmonitors theline fora busy signal. If a busy signalis
detecte d, the sy stem ends the call and attemp ts to dial th e
numb er ag ain. The redia l cycle will continue until th e maximu m
numb er of a ttempts desi gnated in pr ogramming is r eached .

Ope r at ion

1. Press [FEAT].

2. Dial [7] + [8]. An Executive Telephone will display:

CO LI NE X

-->01/08

Thesystem will continueredial attempts until busytoneis no
longer detected,or the maximum number of attemptsis
reached,or any otherfeature isusedon thetelephone.

Backg roun d Music 17

Background Music

Description

When your telephone is idle and the feature is enabled and
activated, you canhear background music (BGM) through the
speaker. TheBGM automatically turns OFF when you receiveor
make a call. BGM turns on again when the telephone is idle.

Ope r at ion

To activate B GM:

Dial [801] or [802].

To end BGM (idle):

Press [clear].

Ifafeature buttonisprogrammed for BGM, thelamp forthat
button will no tlight to indicate BGM is activated. Hearing the
BGMwillbeyourconfirmationthatthefeatureisactiv ated.The

DHS-L supports 2BGM Channels.

Call Announce

Description

This feature provides several beeps to alert you of an incoming
intercom call. After the beeps, the telephone is auto matically
co nne cted t o t he i nte rco m in a h an ds-f ree mo de.

Ope r at ion

Toenable Call Announce:

Press [FEAT] + [9] + [8].

TocancelCall Announce:

Press [FEAT ] + [✳] +[9] + [8].

18 Call Back

Call Back

Description

This featureallows you to queue astationwhich is busy,inDo
Not Dist urb (DND), or id le. W hen you send a Call B ack to a busy
station, the Call Back process will begin when the busy station
hangs u p.

Ope r at ion

Call the stat ion th at you want to q ueu e. An Ex e cu t iv e telephone
will display the follow ing accord ing to th e status of the
telep hon e y ou ar e call ing:

When s tatio n you are c al ling is in Tone Ringing mo de.

CALLING STA xxx

cb ck msg

When st at ion y ou are calling is busy.

STA xxx BUSY
cb ck msg n ex t

Press soft button forcallback.

STA xxx WA IT
cb ck msg

NHANCEDTELEPHONES

E

--

To send a Call Back:

1. Press [EXT].

2. Dial [#].

Ca ll B a ck 19

To answer a Call Back:

WhentheCall Back processbegins, your telephonewill ringa
special Call Back ring for 30 seconds. Lift the handset or press
[SPKR].

XECUTIVETELEPHONES

E

--

To answer a Call Back:

1. When the Call Back process begins your, telephone will ring a
special Call Back ring for 30 seconds. The display will show:

CALL BACK TO xxx

re pl y d el

2. Lift the handset or press [SPKR],

-or­Press [reply] to continue the Call Back. The display willshow:

CALLING STA xxx

cbck msg

3. If you press [del ] in Step 2, the Call Back will be canceled and
the displ ay w ill show:

CALL BACK DELETE

Cancel

To cancel an All Call Back r equest (Enha nce d/Exe cut ive
telep hones):

Press[FEAT]+[#]+[#].

To cancel a Single Call Back request (En hanc ed/Ex ecut ive
telep hones):

Press [FEAT ] + [✳] + [#] + [#] + (station number).

20 Call Forward

Conditions

The st at ion y ou are c alling must be busy or in th e Ton e Ringin g
mode. Call Back will be denied when there is already a Call Back
requestatthecalledstation.

Call Forward

Ther e are ma ny Call Forward choic es:

 Forwardcalls when your telephone is idle.

 Forwardcallswhen your telephone is busy.

 Forwardyour calls when there is no answer.

 UsetheFollowMefeaturetoreceive callsatatemporary location

and activate the feat ure remotely from another station.

 Combinebusyandnoanswercallconditionsforforwardingcalls.

 Forw ar d Intercom calls, in coming CO and transferred CO calls.

Regardlessof whetherthe stationwhere callsare being
forwarded is a keytelephone orsingle linetelephone, the
userat the forwardedstation will hearspecialI ntercom
Reminder tone signifying thatCall Forward is activated.

Call Forward Modes

NHANCEDTELEPHONES

E

Usetheseprogrammingcodecombinationstoactivatethe
desired Call Forward featu re.

Table3: Call Forward Programming

All Cal l Forwar d (DIRECT/ FWD) Pr ess [F EAT ] + [2 ] + [2 ] + (sta tio n nu mb er)

Busy C all For war d Press [FEAT] + [2 ]+ [1] + (station number)

Canc el Press [FEAT ] + [✳]+(fwdcode)

DND F orward Press [F EAT ] + [2 ] + [7] + (st atio n numb er)

DND F orward (T o Attenda nt) Press [FE AT ] + [4 ]

--

Ca ll F o rwa rd 21

Table3: Call Forward Programming

External CallForward Press [FEAT] + [2]+ [6] + (external number) +

Follo w To (FOL LOW/F WD ) Pre ss [FE AT ] + [2 ] + [5] + (sta tio n nu mbe r)

FollowMeCallForward Press [FEAT] +[2]+ [3]+ (station number) +

Fo llow MeCall Forward Cancel Press [FEAT ] + [✳]+[2]+ [3]+(stationnumber)

NoAnswerCallForward Press [FEAT ]+ [2] +[4] +(station number) + [xx]

a. xx = Timea fte rwhich call forwards - 10,20, 30, 40,o r 50 seconds

[H OLD]

(password)

+(password)

LC D D i s p l a y

When an y type of station call for warding i s in vo ked, t he LCD
display w ill indi cate t he call forw arding mode. The disp lay mode
is o ptional; t he Call Forw ar dDisplay d efau lts t o ON.

XECUTIVETELEPHONES

E

1. Press [FEAT].

2. Then dial [2]. The display shows:

3. Press [direct], the display shows:

--

CALL FORWARD
direct busy next

a

DIRE CT FORWARD ___
bksp s ave chg

4. Press [busy], the di splay shows:

BUS Y FORWARD___
bksp s ave chg

22 Call Forward

5. Press [next], the display shows:

CALL FORWARD
n_ans ext next

6. Press [n_ans], the displayshows:

NO_ANS FWD___
bksp s ave chg

7. Press [ext], the display shows:

___
bksp s ave chg

8. Press [next], the display shows:

CALL FORWARD
follow DND

9. Press[follow], thedisplay shows:

FOLLOW ME
preset remote

10. Press [DND], thedisplayshows:

DND FORWARD
bksp s ave chg

Ca ll F o rwa rd 23

11. Press [preset], the display shows:

[FO LLOW] TO _ __
bksp s ave chg

12. Press [remote], the display shows:

RE MOTE S ELECT IO N

del set

13. Press [del], the display shows:

[CA N CEL] FM _ __
bksp s ave chg

14. Press [set], the display shows:

[FO LLOW] FM __ _
bksp s ave chg

Ope r at ion

1. Press [FEAT].

2. Dial [2]. The display shows:

CALL FORWARD

direct busy next

24 Call Forward

Bu s y

1. Press [busy]. The display shows:

BUS Y FORWARD ---

bksp save chg

2. Di al the stati on number w here calls will be forward ed, then
pr ess [ sav e ].

Call External Forward(or ECF)

Description

The External Call Forward (ECF) feature allows a station with a
ringing assignment to forwardallcalls to anoff-site location.

Programming

1. Press [FEAT ] + [2].

2. Press [n ext].

3. Press [ext].

4. Dialthenumbertobeforwardedto.

5. Press [save].

ECF p ro gr ammi ng ha s t wo data f ie lds:

 SERVICE - Al lows feature to o pera te only d urin g certai n

system modes of operation.

 TALK TIME - The preset tim e li mit of th e ECF call . ECF may be

di sco nti nue d pr ior to the e xpirat ion o f the TAL K TIME b y th e
remo te pa rty by dialin g [0] + [#] at any time during th e ECF
call , or [0 ] + [✳]toextendit.

Default

The

 SERVICE = Always

 TA L K T I M E = 5

default settings of associated ECF datafields are:

DHS-L

Ca ll F o rwa rd 25

Cancel

1. Any call forward mode can be canceled atthe station that is
forwardedby pressing [FEAT ] + [2]. The display will indicate
DELETE FORWARD. Let’s assume that you are Station 210 and
Station 212 is Busy Call Forwarded to Statio n 216.

2. Call Station 212, which is busy on another intercom call.

3. Your call is forw arded to Station 216 and you hear ringback
tone. At an Executive Telephone, your display shows:

CALLING STA 216

cbck msg

4. If Station 216 is also busy, you will hear a busy tone. At an
Executi ve Telephone the display shows:

CALL FORWARD
direct busy next

At St ation 216 rin gi ng is h eard and the d isplay r eads:

STA 210 C ALLING

212 CFW

CallForward can be pre-programmedonanyfeature button.
When active,thelam pon the assigne dCALLFORWARDbutton
will light on t he Enhanced Telephones. On an Executive K ey
Telephone, the display can be pro grammed to show the
station or group to which it is forwarded.

Conditions

 When Call Forward is active at any telephone, Spec ial

(stutter) Dial Tone is heard when the user accesses intercom
di al to ne .

 After progr am ming Call For ward, t he Call Forward m essage

def au lts t o d is pl ay on th e LC D.

26 Call Forward

 Call Forward cannot be programmed for more than three

stations in series. For instance, if Stati on (A) for wards to
Station (B) and Station (B) for wards to Station (C), Stati on (C)
can not f orward c al ls.

 Any number of stati ons may be prog rammed for Call

Forwar d to the same destination, simultaneously.

 All Cal l For ward wil l forward all interc om calls, r egardless o f

bu sy /id le st a te .

 Call Forward No Answer shows a timer value onthe display

of an Executive Key Telephone which allows the station to
adjust the time a call wil l ring b efore i t fo rwards. This option
remains d isplayed until so me other action is taken a t the
telep hone.

 Follow Me Forward m ust be c anceled at the station where

calls were forwarded.

Direct (All C all)

1. Press [FEAT ] + [2]. The display shows:

CALL FORWA RD

direct follow

2. Press [direct]. The display shows:

DIRE CT FORWARD ___
bksp s ave chg

3. Di al the stati on nu mber w here all c alls w ill be forward ed,
then press [save].

Ca ll F o rwa rd 27

Follow To (from your station)

1. Press [follow ]. The display shows:

FOLLOW ME
preset remote

2. Press [preset]. The display shows:

FOLLOW TO
bksp save chg

3. Di al the stati on number from which call s are to b e
forwarded.

4. Press [save].

Follow Me (from another station)

1. Press [follow ]. The display shows:

FOLLOW ME
preset remote

2. Press[remote]. Thedisplayshows:

RE MOTE S ELECT IO N

del set

3. Press [set]. The display shows:

FOLLOW FROM ___

bksp s ave chg

28 Call Forward

4. Enter the station number and press [save]. A confirmation
ton e is hea rd a nd th e d isp lay sh ows :

PS WD : _
bksp save chg

5. Dial the password for that station.

6. Press [save].

Conditions

If th e stat ion iden tified i s in Do Not Dist urb, Follow Me Call
Forwardwill not be allowed and the message STATION XXX DND
will be displayed.

Forced Intercom Cal l Forward (DND )

Description

Tone ringing intercom callscanbe immediately forwardedto the
attendant by pr essing the DND button.

Ope r at ion

1. When your telephone is set to Tone Ring and another station
is c alling you, an Exec utive Teleph one wil l display:

STA xxx CALLING

2. Press [FEAT].

To transfer the i ncoming intercom cal l to the attendant, dial [4]. An
Executive telephone wil l display:

DO NOT DISTURB

Ca ll F o rwa rd 29

Conditions

 If the intercom (ICM) call in progress is with the attendant,

Forced Intercom Call Forward will not operate. When DND is
enab led, standard DND operati on is followed.

 If forced DND is activated, the operation is treated as i f the

call ing part y makes a new ICM call to th e attendant.

 Yo u cannot activate Forced I ntercom Cal l Forward if C all

Forwardis already enabled.

No Answer

1. Press [n_ans]. The display will show:

NO_ANS FWD TO

bksp save chg

2. Di al the stati on number w here calls will be forward ed, then
pr ess [ sav e ].

3. Optional: Press CHG until desired value is displayed.

Programming

Each CO li ne in the system may be pre-pro grammed for a spec ific
forw ard dest inat ion. CO Lin e Preset Call Forward is similar to No
Answer Forward operation in that a timer (CO P-FWD TIME) is
preset for all CO lines markedfor this forward. When a CO line
rings int o the sy stem th e timer is st arted. If t he timer expires
before t he call i s answer ed, the design at ed preset forward
dest ination begins t o ring i n addition to other pro grammed
ringing locations.

There are three data fields associated to CO Line Preset Call
Forward:

 CO P -F W D T I M E—One timer referenced by all CO lines set for

PresetForward.

 CO x xx D E ST —Dest ination set fo r the CO line bein g

programmed .

30 Call Forward

 CO x xx V M ID —A 6-d igit fiel d that can b e programm ed with a

digit str ing used when the forward destin ation is a VM type
Hunt Group.This digit stringcanbe usedto divert the CO
caller to the correct voice mail menu prompt. There is a
COxxx V MID fiel d for ea ch CO lin e.

Preset CO Line Transfer

1. Press[FEAT]+[#]+[✳].

2. Press [########].

3. Press [next]. The display shows:

CO LINE
back next show

4. Press [show]. The display shows:

SHOW LINE : ___
bksp show chg

5. Enter CO l ine number, then press [show]. The display shows:

ANSWE R P OSITION
back show chg

6. Press [show]. The display shows:

CO PRE DEST : NULL
back next chg

7. Press [chg].

8. Enter desired station number, then press [save].

9. Press [clear] when completed.

Caller Identif ication (ICLID) 31

Default

The

default settings of associated CO Line Preset Call

DHS-L

Forward data fields are:

 CO P - F WD T IM E = 3 0

 CO XXXDEST = Empty

 CO XXXVMID = Empty

Programmable Range

CO Line P reset Forward data fields:

 CO P-FWD TIME = 10 /20/30/40/50/60 sec

 CO XXX DEST = 201-2 72, 301-372 Stations, 430-459 Hunt /

VM G ro ups

 CO XXXVMID = 0-9 ✳#P(F4) (six digitsmaximum)

Caller Identification (ICLID)

Description

Incomin g Caller Identifi cation (ICLID) is an optional serv ice
offe red b y the local te lep ho ne c om pan y. W hen pro per ly
equipped, the
Ex ec ut iv e telephonesthat are assignedto ring forthis incoming
line wi ll display t he c aller data w hile th e cal l is r ingi ng.

The key system operation of this feature is dependent on the
feature first being activated from the Telephone Central Office
(CO) so that the number/name of the calling part ywill b e
delivered over the individual tip and ringof the CO lines during
the first silent inter val between ringing.

The features i mplemented are:

1 -- Calling number or name display on initial ring-in of aline on
the display keysets.

2 -- Incoming call n umber/n ame recordin g on t he SMD R pri ntout.

3 -- Retaininga list of thelast100 Unanswered Calls in a table for
user access.

will disp lay this c aller ID inform ation.

DHS-L

32 Caller Identification (ICLID)

Name/NumberCallerID

Description

The calli ng party numb ers should b e displayed if available on
incomin g calle r ID calls.

Ope r at ion

Incoming call originall y appears as shown);

Vo d avi C omm unic

202-12 3- 4 56 7

Callin g Numb er/ Name Displ ay

Es senti ally, w hen ever a n i ncom ing c al l i s recei ved a t the sys tem ,
the nameandnumber receivedalong with the ringing signalwill
be storedinthe line control tablesand usedat various points in
the processing of th e call.

The pri mary funct ion i mplies t hat t he c alli ng nam e/number wil l
be disp layed (if avai lable) at any point w her e the LI NE RINGING is
displayed in the system.

If two linesa re ringing in a tthe same time ,the display will
show the oldest line information.

Ca ll P ar k 33

Call Park

Description

This featureallows you to have calls parkedat your telephone
that can be retrieved from any telephone in the system. Calls are
parked and retrieved by dialing the Call Park code followed by
the pre-assigned station number.

Ope r at ion

Du ri ng a ca ll on L in e 1:

1. Dial [FEAT] + [7] + [3]. At an Ex ec u t ive tel ephone, the display
will show:

CALL PARK ___

2. Di al the stati on nu mber. For example, if st at ion 201 is dialed,
the display at an Executive t elephone w ill show:

CALL PARK TO 201

3. If a call iscurrently parked at station 201, the display will show:

PAR K 2 01 IS BUSY

Conditions

 Each telephone/ stati on has one p ersonal station nu mber

usedtoparkoneCOlinecall.

 Fromyourtelephone, youcan parkacallatany station number,

even if a key telephone is not assigned to that park number.

34 Call Park

 Calls can be retr ieved fr om any station, r egardless o f model

or button assignments.

 CO Lines that have been parked are on System Hold and may

be accessed by any station.

An sw er

Ope r at ion

Youmay retrieve a parked call by using one of the following
methods:

1. Dial [FEAT] + [7] + [3] followed by the associated station
number (201-272, 301-372),

-or-

2. Press theflashingCOlinebutton (iftheCO linefor the parked
call appears onthe telephone).

To retrieve a parked call (Ex ec u ti v e tel ephones ONLY):

1. Press [FEAT].

2. Dial [7] + [3]. At an Executive telephon e, the d isplay will show:

CALL PICKUP ____

3. Di al the stati on number w here the call is p arked.

Conditions

 Any station can retrieve a parked CO line, even if the station

is n ormally not all owed to access or receive a call on that line.

 A user in vokes Call Park Answer and has no CO lin e button fo r

the lin e ret rieved from call p ar k may use Hold Call An swer to
place c all o n h old and retri eve call f rom ho ld.

Ca ll P i ck u p 35

Call Pickup

Description

You may answer calls r inging at another station usi ng the D irect
Call Pick UporGroup CallPick Upfeature. If multiple calls are
ringing a t a station , a prio rity list determi nes w hich call wil l be
answered first.

Direct

1. Enter stati on number.

2. Dial [6]. At an Executive Telephone, t he display will sh ow:

DIRECT PICKUP

Gr oup

1. Enter stati on number.

2. Dial [460-483].

The Ca ll Pi ckup feat ure code may be prog ramme d on a ny
programmable featurebutton.

36 Camp On

Camp On

Bu s y CO L ine

Description

This featureallows you to Camp On abusy CO line andreserve
that CO line for use when it becomes available.

Thi s feat ure elim inates the need for y ou to co ntinually o bser ve
the lin e status for availabi lity. Yo u may only have one Camp On
active at any time.

Ope r at ion

NHANCEDTELEPHONES

E

1. Pres s th e busy li ne bu tto n. Yo u w ill hea r b us y t one.

2. Di al [4]. You wil l hear err or tone if the l ine is alread y camped­on. You wil l hear ringing w hen the li ne becomes availab le
and th e lamp for th e line w ill flash.

XECUTIVETELEPHONES

E

1. Press the busy line button. The displayshows:

--

--

CO LI NE x BUSY

camp

2. Press [camp]. The displayshows:

CAMP ON CO LN x

3. If t he line is already camped -on, the d isplay shows:

CAMP ON FAILURE

Ca m p O n 37

4. You w ill hear ringing when th e line beco mes available and
the displ ay w ill show:

LN x

CO LI NE x

To cancel:

Hang up handset. The display will show:

CO LI NE CAMP DEL

Conditions

 CO l ines can be camped-on by o ne stat ion at a ti me.

 Stations can Camp On one busy CO line at a time.

 The Camp On Alert ing R ing Time is 30 seconds. I f th e camp

on goes unanswered during the 30 second ring time, the
camp o n is can celed.

 COlinesthat havebeencampedwi llrecallthe Camp Onin itiator.

The camped CO l ine will bec ome available to other stati ons if
the camped station fails to answ er within 30 seconds.

 CampOn at astationusing a Pooled Group button for access

of CO li nes, is th esame as that o fa station with CO line but ton
appearances,exceptthat, toanswer a CampOn, theusermust
lift the handset to be connected to th e camped CO line.

 During the time thatthe Camp Onis recallingthe initiator, a

new incoming call will take precedence over CampOn and
will be answered when the station goes off-hook.

 If Camp On invoked, CO orstation mustremain off-hook.

38 Camp On

Bu s y S ta ti o n

Description

Camp On is u sed to privately a lert a busy station for i mmediat e
consultation.Camp Onalerttoneisheard at the busy station
every 30 seconds as a reminder. The party currently speaking
withthe busystationdoes nothear the tone.

Ope r at ion

NHANCEDTELEPHONES

E

While listen ing to t he bu sy tone after callin g a statio n, di al
[4].

XECUTIVETELEPHONES

E

1. Wh ile listening to the busy t one after c alling a station, the
display will show:

2. Press [n ext]. The display will show:

--

--

STA xxx BUSY

cbck msg next

STA xxx BUSY

camp voice

3. Press [cam p] . The d isplay will show:

CAMP ON TO xxx

Yo u wil l hear a confir mation tone, followed by, Mu sic-On­Ho ld (if eq uippe d) un til your Cam p On is answere d. Wh en
the camped-on station places the current call on hold, or
hangs u p, t he C amp On wil l ri ng a t t he sta t ion.

Class of Service (COS) 39

4. If the camped-on station has alreadyreceived a CampOn
from a different station, your Camp On will be denied; you
will hear an error tone and the display willshow:

CAMP ON FAILURE

Conditions

 Each station can ha ve only one Camp On at a time.

Class of Service (COS)

Day /N ight

Description

The system provides eig ht COSs for assignment of outside li ne
dialin gprivi leges. Each statio n may be assign ed one Day COS and
one Night COS. Th e station COS is p rimarily used for rest rictio n
and control of long distance dialing.

System Speed Dial is special ly linked wi th COS such that all speed
dial bins override toll restriction programming in th e toll
restrict ion tables. It should be noted that stations assigned COS
(0-7) have access to all System Speed Dial Bins (600-699 ).

The highest level COS is 0 (the most dialing pri vilege ) and the
lowest COS le vel (least dialing privilege) is 7 .

Ope r at ion

Station COS is assigned in syst em pro gramming an d is not a
feature that requiresspecificoperating instructions. A station's
COS will determine what digit sequences may be dialed on CO
lines. Refer to

“CO-Use Indication”

.

40 CO Line

CO Line

Assignment

Description

CO Line Assi gnmen t all ows complete fl exibi lity o f CO lin e acc ess
privil eges.

Each station i n the system may be pr ogrammed to be a llowed or
denied access of any of the CO lines.

Dialing Type Selection

Dialing t ype i s a selection of either To ne (DTMF) dialin g or P ulse
(Rotary) dialing.

Default

The Dialing Type is set for Tone (DTMF) Dialing, and can be
toggled from Tone/Pulse.

Automatic Selection

Description

This featureallows you to access a specific outside line or
interc om (ICM) automati cally when you lift the handset or press
[SPKR].

COLine 41

A li ne will not be acc essed auto matically w hen you r telephone is
rec eivin gan incoming call (out side or in tercom) o r a l ine is
recalling at your telephone. However, you may override this
incomin g call priorit yoperation by pr e-selec ting an out going line
before lifting the handset.

Ope r at ion

NHANCEDTELEPHONES

E

--

1. Press [FEAT]

2. Dial [9] + [5] + [0 or 1] + (Route number) + [9].

3. Dial the following codes to select the item you want the
telep hone to access au tomatically: [0] - i ntercom, [1] ­spec ific CO lin e number or r oute numb er fr om Route Table.

4. Dial desired CO number (700-79 5).

XECUTIVETELEPHONES

E

--

1. Press [FEAT].

2. Dial [9] + [5]. The display shows:

SELECT : ICM

ICM line route

3. Select [ICM], the display shows:

SEL ECT ICM

4. Select [line], t he display shows:

DIR # : ____

bksp save chg

42 CO -Use Indicat ion

5. Press [save], the display shows:

LINE : xxx
dir number

6. Select [route], the display shows:

DIR # : ____

bksp save chg

To cancel Automatic Selection:

NHANCEDTELEPHONES

E

--

1. Press [FEAT].

2. Dial [✳] + [9] + [5].

XECUTIVETELEPHONES

E

--

1. Press [FEAT].

2. Dial [✳] + [9] + [5].

Conditions

 A Line Programmed for Au tomatic Line Selec tion m ust be

programmed as avai lable for access in sy stem pr ogrammi ng.

 When Automatic Line Selection i s set to EMPTY, you will not

hearadialtonewhenyouliftthehandsetorpress[SPKR].
However,youmaystilldialintercomnumbers.

CO-Use Indicati on

Description

When you are usin g a CO line, the associated lamp wi ll light
green and fl ash at a double-wink rate at your telephone. This
lamp wi ll light stead y red at other t elephones.

Co nf e re nce 43

Conference

Su perv is ed

Description

The system can accommodate 8 four-member (party)
conferences simultaneously. Conference c ombinatio ns may
co nsi st of two CO li nes ma xim um an d a ny nu mb er of s tati ons to a
max imum o f fou r mem bers.

One inside key telephone stati on is the c ontroller of t he
conference and constitutes one conference member.

Before aconferencecan be establishedwith amaximum of
fo ur members, a three-member conferenc e must first be
established.

To establish a conference while on a line:

1. Press [HOLD]. The cu rrent call is p laced on hold an di nter com
di al to ne i s heard.

2. Press an other l ine butto n.

3. Dial the second party. (Repeat Steps1-3 to adda third party).

4. To join the parties in a conference, Press [FEAT ].

5. Dial [6] + [0]. The display shows:

CONFERENCE

6. You w ill hear a confirmatio n ton e and mo mentari ly the
display w ill ch ange to:

LNx ss
private forced

44 Conference

To add a fourth party:

1. Press [HOLD].

2. Dial the fourth party.

3. Press [FEAT].

4. Dial [6] + [0].

The c onf erence init iator may force-release a con fere nce mem ber
or talk priv ately w ith a conference member.

NHANCEDTELEPHONES

E

--

To fo rce- release:

1. Press [FEAT].

2. Dial [7] + [4].

3. Di al the stati on number o r press the li ne b utton t o release.

Totalk privately (connectssecond party,placesthird partyon hold):

1. Press [FEAT].

2. Dial [5] + [7].

3. Di al the stati on number o r press the li ne b utton t o talk
pr iv ate ly.

XECUTIVETELEPHONES

E

--

To force release or talk privately:

1. Press [private] or [forced].

2. Dial the station number or press the line button to release or
talk p rivately.

Anyconferencefeature code maybe programmedon any
av ailable programmable featurebutton.

Conditions

 The station who establishesa conference is calledthe

co ntr ol ling part y, a nd only th e con tro llin g pa rty is al lowed to
invite or forcibly release any attending internal or external
par ty, or t o setu p a private talk wi th any on e attend ing part y.

Co nf e re nce 45

 When adding newparties to aconference andwhile

speaking privately to a particular conference member, other
members of the conference will be connected to Music-On­Ho ld.

 Conference can only be established at a key telephone.

 Each of th e calls i nvolved in a hold ing c onference wi ll be

pl a ced on E xc lu si ve Ho l d.

Unsupervised (CO Line Conference)

Description

This feature allows you (as the conference controller) to exit a
conference, yet enable two outside lines also engaged in the
co nfe ren ce to con tinue their c onv ersatio n.

Ope r at ion

1. Two CO lines are conferenced (F+[6]+[0]) at your station:

LNx LNx
private forced

2. Press [FEAT].

3. Dial [7] + [7]. At an Executive Telephone, the following
display will be seenmomentarily.

UNS UP ERVIS ED CNF

4. If n o further action is taken, t he d ispla y returns to idl e status.
At th is time, t he t wo lines are conferenced.

46 Distinctive Ringing

Torejoin the unsupervised conference:

1. At your station, press [FEAT ].

2. Dial [6] + [0].

Conditions

 New conference par ties may only be added when the

conference controller is a member of the conference.

 If a n outsid e line h angs u p, th e line w ill be released.

Distinctive Ringing

Description

You may c hoose fr om four di stinct ive ringing t ones to signal
incomin g calls. This allows y ou to easily disti ngui sh your calls
from ca lls ri ngin g at oth er st ation s n ear y ou.

Ope r at ion

NHANCEDTELEPHONES

E

1. Press [FEAT].

2. Dial [#] + [7].

3. Diala ringingtonecode (1-4).

XECUTIVETELEPHONES

E

1. Press [FEAT].

2. Dial [#] + [7]. You will hear the current ringing tone. The
display will show:

--

--

RI NG T YP E : 1

chg

Do Not Disturb (DND) 47

3. Press [chg]. You will hear the new ringing tone. The display
will show:

RI NG T YP E : 2

chg

The Distin ctiv eR ingi ng fea ture c ode ma y be p rogra mmed on
aprogrammable feature button.

Do Not Disturb ( DN D)

Description

DND allows you to tem porarily bloc k and disconti nue ringing
from incomin g CO calls and in tercom call s. You c an activate D ND
while your telephone is idle o r bu sy. So me st at ions wi th a hi gher
COS mayoverride astation's DND condition.

Ope r at ion

1. Press [FEAT].

2. Dial [4]. You will hear a confirmation tone andan Executive
Te le p h o n e d i s pl ay s :

DO NOT DISTURB

3. RepeatSteps1and2 tocancelDND.Youwillhearaconfirmation
tone onan ExecutiveTelephone. The display willshow the
foll owing prior t o retur ning to the idle disp lay message:

DND DELETE

TheDND featurecode may be programmed on a
programmablefeature button.

48 DSS Console

DNDOverride (Attendant Only)

Di al [ ext ] a nd p ress [ 3] .

Conditions

 Atany timewhileyour telephone isidle,youmay

immedi ately divert an incomin g tone ringin g inter com call t o
the attendant by using the DND feature.

 Your DSS/BLF button on other key telephones will flash

when you activate D ND.

 Maycause analog VM integrationsituations, such asrecalling

at main atten dant instead of the int ended voice mailbox.

DSS Console

Description

Four DSS conso les may be assigned to a statio n. Each DSS
Console uses one d igital station port. Up to 4 8 DSS c onsol es may
be installed on a system.

Features are separated into three distinct categories for
programm ing on a but ton: CO li ne, st atio n, o r fea ture.

Ope r at ion

XECUTIVETELEPHONES

E

--

Toprogram DSS console buttons:

1. Press [FEAT].

2. Dial [#] + [4].

3. Press programmable feature button.

4. Press [chg].

5. Dial desired directory number (201-272, 301 -372, 700-795).

6. Press [save].

Forced Tone Ringing 49

To er ase contents of a programm able feat ure b utton:

1. Press [FEAT].

2. Dial [#] + [4].

3. Press programmable feature button.

4. Dial [0].

5. Press [HOLD].

Forced Tone Ringing

Description

In certainenvironments where background noiseispredominant
or where speaker vo lume has been minimized, a stat ion in Voice
Announ ce mode may not hear your voi ce when you place an
interc om call. This situatio n may be av erted by using the Forced
Tone Ringing feature. After connection to a Voice Announce
station, you may changethe alert signalat the calledstationfrom
VoiceAnnouncetoToneRing.

Ope r at ion

1. You h ave just p laced an i nter co m call to a stati on in Voi ce
Announce mode and cannot get a response. At an Executive
Telep hone, the di spl ay shows:

VOICE STA xxx

msg

2. Dial [✳] t o c han ge t he a ler t si gn al a t t he c alled s tati on from
VoiceAnnouncetoToneRinging.AtanExecutiveTelephone,
the display shows:

STA xxx

cbck msg

50 Hold

3. A Tone Ringing aler t sig nal is sen t and c ontinues a t the call
station until answer ed.

4. If your c all r emain s unanswere d, you may di al [✻]againto
return to Voice Call A nnounce mode.

Conditions

 If y ou w an t t o le a ve a C al l Ba c k re q ue st a t a c al l ed s t a tio n t ha t

doesn't answer, the alert signal must be set for Tone Ringing.

Hold

Automatic

Description

You may ena bl e this featu re on you r telep hone t o simplify cal l
handling, avoid accidental lost calls, and assist call transfers.
Automatic Hold will occur when you ski pfrom line button to l ine
butt on or intercom c all to o uts ide call and vic e-versa .

For instance, ifyouare currentlyona call on Line1 andpress Line
2, the c al l on Lin e 1 w ill be placed on Hold aut omati call y. The
need to press [HOLD] is eliminated, except if you want to place a
call on Ex clusive H old. This feature is ideal for attendant
operation. Youcan answer an incoming call and thenpress the
desi red DSS/ BLF bu tt on to pl ace th e in ter co m cal l a nd p ut th e
lineonholdinone action.

Ope r at ion

To enable:

1. Press [FEAT].

2. Dial [9] + [4].

During a telephone conversation on a line or an intercom call:

Press a different line button. The first call is automatic al ly
pl a ced on E xc lu si ve Ho l d.

Ho l d 51

The Automatic Hold feature places a call o nExclusive
Hold.

To disable:

1. Press [FEAT].

2. Dial

[✳]+

[9] + [4].

Conditions

 If y ou access an idle lin e and skip to ano ther li ne b efore

dialing, th e fir st line will not be automatic ally placed on Hold .

 If you havethe Automatic Hold feature programmedon a

feature butto n, the feat ure bu tton l am p wil l light w hen th e
feat ure is enabled.

 You canonly see members of another Tenant group when a

call is t ransferr ed to you by t hat Tenan t grou p.

Call Abandon (Loop Supervision)

Description

Each CO l ine has a pro gramming optio n that di rects th e syst em
tomonitordistantpartydisconnect orFalse Holdconditions. This
is a useful network feature inbusyoffice environments where the
inside party accidentally presses t he [HOLD], [ICM] or [DSS]
butt on wh ile expect ing the o utside l ine conversati on to be
co nc luded.

Anytime the system detects a disconnect signal from the Central
Office,an existing Hold condition will be released, freeing that
line for future inbound t raffic.

52 Hold

Ope r at ion

1. Wh ile conn ected to any CO line:

CO LINE 1 xx:xx

2. Press [HOLD].

Conditions

 TheCOlinemusthaveloopsupervisioninterruptsignalfrom

the local c arrier upon disconnec t by the outside p arty. All
types of H old l ike S yst em H old, Exclu sive Hold and
Conference Hold are related to the Hold Call Abandon
feat ure.

 Certain Central Offices do notprovide loop supervision.

 If t he o utside held party disconnects, t he system wil l

automatically r elease the held CO line.

At default, Call Abandon is enabled for all CO lines.

If using CO lin es fo rp aging or external devices, assign devices
to lowest available line.

Call Answer/Select

Description

Call Answer allows a user to place and retrieve calls ON and OFF
of h old by simply pressing the H OLD button. When mu ltipl e call s
areholdingatthestation,CallAnswerwillaccesstheCOlinethat
has beenholding for the longestperiodof time while placing the
current c all o n hold. Cal l Answer w orks fo r all C O lines reg ardless
of the station CO line buttonprogramming.

Ope r at ion

Press [HOLD]. A currently connected call will be placed on hold.If
there was a previously held c al l, t his c all is now connected .

Ho l d 53

Conditions

 CallAnswer will also operateforintercomcalls placedonhold.

 If the person onHold hangs up, the system willautom atically

release t he held CO l ine.

 Line appearance is not required for station to put callon hold.

Exclusive

Description

When using t he [FEAT] button and t he [H OLD] button together,
youmayplaceanoutsidecallonprivatehold. Theheldlinewill
appear in use atother stations.

Ope r at ion

1. Press [FEAT].

2. Press [HOLD].

Default

The
var iable from 0-8 minutes (where 0 is i nfi nite).

Conditions

 The Exclusive H old Timer m ust be set befo re program ming

 Whenyou place a CO line call on Exclusive Hold, the green

 A CO line call will be placed o n System Ho ld after the

 Exclusi ve Ho ld is used only for CO li ne calls.

 The Exclusive H old duration is pro grammable fro m 1-8

Exclusive Ho ld Tim e is set to four mi nutes, and is

DHS-L

Exclusive Hold feature.

lamp for t hat line at your tel ephon e will flash fast an d the red
lamp wi ll light steady at other stations.

Exclusi ve Ho ld tim e expires. Yo u will hear a tone alert ing y ou
that the timer has expired and your call is now on System
Hold . The green lamp at your tel ephone will flash sl owly and
the red lamp at o ther stations wil l begin to fl ash slowly.

minutes in syst em programm ing.

54 Hold

Reminder Time

Description

The system provides a programmable timer to remi nd you that a
call has been left on System or Exclusive Hold. When enabled,
you will hear one ring tone repeated each time the selected time
expires.

The Hold Reminder time is sys tem programmable a nd can be
set f o r: 0 (di sa bled ) , 1 0, 30, 60 , 9 0 sec on ds.

Conditions

 Hold Rem inder applies to both interco m and CO lin e calls.

 Hold Rem inder applies t o CO li ne calls t hat are o n System

Hold, Exclusive Hold or Screened Transfer Hold.

Sys tem

Description

You may plac e any CO lin e on System Hold by o ne bu tton
operation of [HOLD].When you place a line onSystem Hold, the
green lamp forthatlinewill flash atthe I-Hold rate. This System
Hold line w ill flash t he red l amp at all other st at ions.

Ope r at ion

While on a lin e, the green lamp for that line is I-Use flashing
(double winkrate):

Press [HOLD]. The green lamp now flashes at a slow rate and
the call is placed o n System Ho ld.

A ny party who is placed o nHold will hear music, only if
available through theexternal music source connection.

Ho t D ia l Pa d 5 5

Conditions

 Pressing [HOLD] will place a conference on Exclusive Hold if

you are t he c ontrolli ng par ty and you temporarily exit to add
another party.

 When an interc om call (con feren ce) is plac ed on Hold, the

steady lamp ind icatio n of the other statio n(s) will not
change .

 I-HoldIndicationallows you to distinguishbetween a call

you placed on hold at your telephone and calls placed on
ho ld at o ther telep hones .

When you p lace a call on System Hold, th e associated line
lamp wi ll flash a t the Sy stem Ho ld rate b ut wil l light green .
The same held CO line at other stati ons will flash at the
System Hold rate but wi ll light red.

Hot Dial Pad

Description

When the Hot Dial Pad feature is enabled, the telephone keypad
can be operated while the telephone receiver is on-hook. When
this feature is not enabled, the telephone keypad can only be
operated when the telephone receiver is off-hook.

Ope r at ion

To all ow or deny (tog gl e) operati on of t he Hot Di al Pad:

Press [FEAT] + [#] + [6].

56 Hot Line (Ring Down)

Hot Line (Ring Down)

Description

This feature allows you to use the associated enhanced,
executive or single line telephone (SLT) port for automatic
signaling to a predetermined destination. When the feature is
enabled, the destination will be signaled whenever that
telephone goes off-hook. Youmay hook-flashatthetelephone
where the feature is enabled so that you can request intercom
dial to ne t o perform other functio ns and change or disable t he
featur e when no delay time i s programmed. Y ou can set up the
Hot Line feature to call another Telephone, Hunt/Voice Mail
Group,PagingZone,COlineorCOlineGroup.

Ope r at ion

Press[FEAT]+[9]+[✳].

Cancel

Di al [ FE AT ] + [✳]+[9]+[✳ ].

Ope r at ion

1. Go off-hook.

2. Wait for t he d elay tim e to expire.

Conditions

 Using Hot Line to a Station, Speed Dial Bin or CO line, when

not valid or programmed, results in an error tone.

 If used for 911 (emergency), it must be tested regularly to

ve r if y p ro p er o pe r at io n.

Int ercom Ca ll 57

Intercom Call

Description

Allintercom callsaremadebydialingthestationunique3-digit

inter com number. If a stati on featur e button is

DHS-L

programmedas a BLF/DSS button, itmay be used to place an
interc om call.

Ope r at ion

To pl ac e an I C M ca ll :

1. Dial the
pa d.

2. Ringbacktoneis heard or if the called stationis in Voice
Announce mode,a connection is automatically selected.

3-digit station number on the telephone dial

DHS-L

CALLING STA xxx

cbck msg

VOICE CALL xxx

msg

3. If t he called station is busy, busy tone is heard.

STA xxx BUSY

cbck msg next

4. If the called busy stationhas Call Wait enabled,r ingback tone
is h eard.

STA xxx WAIT

cbck msg

58 Intrusion (Privacy)

Ot h er D i s pla ys :

 Whenthe stationis in DND:

STA xxx DND

 If the station number dialed is not connected:

OUT OF SERVICE

 If t he called station is you r own statio n nu mber.

YOUR NU MB ER

Conditions

 Intercom dial tone may b e automatic upon lifting the

handsetor afterpressing the [SPKR] button,if enabled under
theAutoLineSelect[FEAT]+[9]+[5]stationfeature.

Intrusion (Privacy)

Description

Factory default set tings provide p rivacy for all interc om and CO
line c al ls. These calls may no t be monitored or int errupted by
other statio ns. I f the In trusio n Release are availab le to you may
use t his feature to o verri de t he Intrusion feature.

Intrusion (Privacy) 59

Release

Description

Intrusion Release may be enabled on a per station basis to allow
up to three u sers to join a conversation on busy C O lines
(maximum of 4 users). When Intrusion Release is enabled
through programming, you maypressa busy CO linebutton at
anidle telephone to join that conversation.

Ope r at ion

NHANCEDTELEPHONES

E

1. Dial the desired station number.

2. When busy signal is heard, dial [8].

XECUTIVETELEPHONES

E

When you want to join a conversation on a busy CO line:

1. Di al the b usy stati on number. The d isplay shows:

--

--

STA XXX BUSY

msg next

2. When a busy tone is heard, press [next]:

STA XXX BUSY

camp voice intru

3. Press [intru] . The d isplay shows:

INTRUS STA XXX

60 Las tNumber Redial (LNR)

Release Tone

WhensettoYatonewillbeheardonthevoicepathofthein­prog ress c al l when a station joins a conversation via In trusion
Release.

WhensettoN,notoneisheard.Disablingthetonecanbeuseful
for mon it ori ng of c all gro up em pl oyee s a nd tr ai ning
requirements.

Dis abling of theIntrusionfeaturemay belimited by federal,
sta te or local la w, so check the relevant laws in your area
before disabling Rel eas eT one.

Conditions

An Attendant:

- Cannot intrude onan Attendant in another Tenant group.

- Canintrude on members in another Tenant group.

A Tenant Group Member:

- Can o nly i ntr ude on a mem ber in anot her Tenant gr oup when a

member in one Tenant group has Intrusion Acc ept enab led, and
another Tenant memberhas Intrusion Active enabled.

Last Number Redial (LNR)

Description

The LastNumber Redial (LNR) feature automatically dials the last
number dialed from your telephone. LNR will repeat a hook-flash
inthesamesequenceasit wasfirstdialed.

If a speed dial number was first dialed, LNR will dial the speed di al
numb er an d any subse quent manually dialed digits. A m aximum
of 16 digits can be stor ed in the LNR buffer for every st at ion.

Last Numbe r Redial (LNR) 61

Ope r at ion

You may either choose a specific CO line for use with LNR by first
pressing that CO line button or you may all ow the line to be
selected automati cally by th e LNR feat ure.

1. Pres s a li ne b utto n.

2. Press [FEAT].

3. Dial[8]. The previously dialed numberis dialedon the CO
line selected.

In the even t that all CO lin es are busy, you will hear busy tone
and if you have anExecutive Telephone, it will display:

ALL CO LINES B USY

If the Last Number Redial memory is empty, you will hear
error tone and an Executive Telephone will display:

LNR EMPTY

TheLNRfeaturecode may be programmed on a
programmablefeature button.

Conditions

 Last Number Redial cannot be applied to intercom calls.

 When you activate LNR, the syst em will first select the

previously used CO line todial. If thatCO line is busy, anyidle
CO l ine in the same CO l ine group will be selec ted. I f all CO
lines are busy, you will hea r busy ton e and an Execu tive
Telephon e wil l display ALL CO L INES BU SY.

62 Mes sage

 The system progra mming dat a fields Dial Wait Time and Di al

Tone D etection directly affect t he p erformance of L NR. When
these features are enabled, the telephone will either wait
until dial tone is detected on a CO line, or wait for a
pre-programmed period of time before digits are dialed from
the LNR memo ry o n the CO lin e.

 To LNR immediately depends on whether tone detection is

allowed or pause timers apply. If tone detection is allowed,
the system wi ll Redial the last number after CO dial tone is
detected. Ot herwise, the system will Redial the last number
only after the pause time for tone detection is exceeded.

Mes sa ge

Outgoing

Description

You can send a m essage waiting, a customized message, or one
of 6 pre-programmed messages to other Executive Key
Telephone users onthesystem.

Ope r at ion

When you dial another Executive Key Telephone, you will be
given the o pt ion to leave a message:

STA xxx
CBCK MSG

Press [msg] and the display changes to:

MESSAGE TYPE
CALLME PREPROG

Mess age 63

To send a Message Waiting:

Press [cal l me].

To send a customized message:

1. Press [preprog]. The display shows:

HAVE A NICE DAY

send ne xt

2. Press [next] until the following displays:

7 ___ _ EMPT Y

chg

3. Pres s [ chg ]. T he d isplay sho ws :

_

bksp save chg

4. Spellthemessage(16 letters/symbols maximum)using the
di al p ad k ey s.

64 Mes sage

5. For instance, to select the let ter H, p ress dial pad key [4] twi ce.

Table 4 : Dia l Pad Key Pr og ra mming

Depressions:123456789S0#

1st

QADG JMP TW

a

b

*

2nd

3rd

a. Dial Key [0] is u sed to select special characters .
b. In so me c ase s, yo u m ay wis h t o se lec t let ter s ac cess ed b y th e

samedialpadkey.

- Afteryou select the first let ter, dial[#] to accept that letter and
advance to the nextpositionto dialthe nextletter.

- Forinstance,to spell TOMyouwoulddial [8] + [6]+ [6] +[6]+
[#]+ [6].Dial [#] toinsertaspace.

ZBEHKNRUX

_C F I LOSVY

To send a pre-programmed message:

1. Press [next]. The display shows:

CALL OPERATOR

send next

2. Continue pressing [next] until the desired message is
displayed. The programmed messages are listed in

Table 5

Table 5: Available O utgo ing Pre-Program med M essages

HAVE AGOODDAY FRIEND VISITING

.

CALL OPERATOR URGENT

CALL HOME EMPTY (custommsg)

CALL BACK

3. Press [send].

Mess age 65

To view a message:

1. The Message Wait button w ill flash and the display shows:

MW FROM STA xxx

sho w del

2. Press [show] to display the message sent to you.

Pr em ise ( Mes sag es)

Description

Premise messages provides you with a method to inform
in terc om call ers of t he r ea son yo u ar e a way fr om your tele ph one.

Ope r at ion

To program a message:

1. Press [FEAT].

2. Dial [9] + [0]. The display will show:

OUT FOR LUNCH

store next

To customize a message:

1. Press [chg].

2. Use t he dial pad keys to enter your personalized message.

Table4: Dial Pad KeyProgramming

to deter mine how to

select desired letters.

66 Mes sage

To select apre-programmed message:

1. Press [n ext].

OUT FOR LUNCH

store next

2. Continue pressing [next] until the desired message is
displayed. The pre-programmed messages are as listed in

Ta b l e 6

:

Table 6: Available PremisePre-programmed Messages

OUT FOR LUNCH OUT OF OFFICE

BE BACK SOON ON VACATION

LEFT FOR THE DAY Empty

IN A MEETING

3. Press [store].

ThePremise Messagefeature code may beprogrammedon a
p r og r am m a ble f eat u r e bu t t on .

When another Executive Key Telephone user calls you, the
message OUT FOR L UNCH will be di splayed on th e caller’s
telep hone di splay:

OUT FOR LUNCH

cbck msg

The caller has the option of using the Call Backfeature or leaving
a message for you.

Message Waiting 67

Message Waiting

Description

A busy or unattendedstationmay be notifiedof a call attempt via
the Message Waiting feature.

Ope r at ion

NHANCEDTELEPHONES

E

To send a Message Waiting:

1. Di al the stati on number w here the message i s to be l eft.

2. Dial [9].

To answer a Message Waiting:

1. Press [FEAT].

2. Dial [9] + [6] or press a flashing MESSAGE WAIT button (if a
feature button has been programmed for Message Wait).

To cancel a Message Waiting left at your station:

1. Press [FEAT].

2. Dial [✻] + [9] + [6].

To c ancel a Message Wating left at anot her station:

1. Press [FEAT].

2. Dial [✻] + [#] + [9] + (stationnumber).

XECUTIVETELEPHONES

E

To send a Message Waiting:

Upon calling Station xxx and receiving no answer or busy:

--

--

-or -

STA xxx

cbck msg

68 Message Waiting

STA xxx BUSY

cbck msg next

[cbck] won't be displayed unless called station is in tone
mode.

3. Press [msg], or pr ess [9]. If you p ress [9], call me w ill
auto maticall y be t he messag e type.

MESSAGE TYPE

ca ll me pre pr og

4. Press [cal l me]. You will hea r confirmatio n ton e.

MSG TO STA xxx

To answer a single Message Waiting:

1. Your tele ph one di spl ay s hows the foll owing and th e
Message Waiting lamp (if a button is pro gram med) wil l flash :

MSG FROM S TA nn

reply del

2. Press [reply] to answer the message or [del] to delete the
message without replying. F + [9] + [6] can also be used to
answer the message.

Message Waiting 69

To answer multiple Message Waitings:

1. Your tele ph one di spl ay s hows the foll owing :

MSG FROM STA xxx

more reply del

2. Press [more] to review the other messages.

To cancel a Message Waiting left at your station:

1. Press [FEAT].

2. Dial [✻] + [9] + [6].

To c ancel a Message Wating left at anot her station:

1. Press [FEAT].

2. Dial [✻] + [#] + [9] + (stationnumber).

Conditions

 The system wil l allow a total of 48 message w aiti ngs in the

system atany one time.

 At Executive Key telephones, t he message waiting indication

will not be removed until [reply] or [delete] is pressed.

 Each station can l eave only o ne message w aiting at a ny one

station; for ex ample, Stat ion (A) can not l eave 2 m essage
wait ings at Stat ion (B).

 Each station m ay r eceive mo re t han one message wa iting

from var ious s tati ons.

 A feature button must be assigned on the Enhanced models

in order t o receive visual Message Waiting indication.

 Multiple messagesare retrieved in the order that theywere

left.

70 Music-on-Hold (MOH)

Music-on-Hold (MOH)

Description

AnyintercomorCOlinecallplacedonHoldwillhearmusic,ifthe
system is equipped with an External Music Source.

Use of certainmusicsources for BGMor MOHmayviolate
copyrightlaws.

Mut ed R in ging

Description

While the user i s on ano ther call, incoming IC M/CO line calls wi ll
auto maticall y rin g at a muted l ower level at that stati on. When
the statio n is idle, incoming ca lls ring at the l oudness level
previously programm ed from th e volu me up/down buttons.

Ope r at ion

Tomute ringing of a currently ringingincoming call:

Press [FEAT] + [7] + [6].

Night Service

Description

The system can be programmed fo r Night Ser vi ce operation
which affects in coming CO l ine rin ging and receive assignments.

Ope r at ion

An Attendant, at any telephone in idle mode, can activate Night
Service as follows:

1. Press[FEAT]+[#]+[4]toprogramaDSS consolebutton.

2. Press the soft button you wish to program for night service.

Pa g e 7 1

3. Press [chg].

4. Press [FEAT ]. The display shows:

SEL ECT FUNCTION

dir feat

5. Press [FEAT ] + [6] + [3].

6. Then press [save].

Conditions

 Each time theNightService codeis entered, the system

mode of operation changes to the opposite mode.

 When the system is in the Night Ser vice mode, all Executive

Key Telephones will display night.

 Fo r A tt e nd a nt O nly - - Fe a tu r e mu s t b e p r og ra m m e d o n an

feat ure key.

Page

Description

You can perform several types of pages:

 InternalPaging - page a group or place a system-wide

internal page.

 External Paging - access external/ancillary paging

equipment.

 All Call Paging - access all pagingzones (internal and

external).

Paging is one-wayonly.The PageAllow/Deny settingdoes not
interfere with a station's ability to make a page or to establish
a Meet Me page.

72 Page

Ope r at ion

ENHANC ED OR EXECUTIVE TELEPHONES

--

To perfo rm i nternal pa gin g ( Al l G rou ps ):

Dial [400].

Toperformexternalpaging:

Dial [820 or 821].

To perform A ll Ca ll pagin g (inter nal):

Dial [425].

To perfo rm group p aging:

1. Dial [4].

2. Dial Group Number (01-24).

Anyof the pagingcodes may bestored on aprogrammable
button.

Allow/Deny

Description

Youcan block one-way pages (internal, group, and all page) over
thekey telephone speaker bydialing the Page Deny code. You
will still hear i ntercom calls and pri vate voice announc ements.
BackgroundMusic,ifenabled, is not affectedby thePageAllow/
Den y f ea tur e .

Ope r at ion

To allow page announcements:

1. Press [FEAT].

2. Dial [#] + [9]. The display willshow:

PAGING ALLOW

Pa g e 7 3

To d en y pa ge an nouncem ent s:

1. Press [FEAT].

2. Dial [#] + [9]. The display willshow:

PAG ING D ENY

ThePage Allow/Denyfeaturecode maybestoredon afeature
button.

Conditions

 Stations in itiating inter nal pages may r eceive error tone if not

stations ar e avail able in page gr oup. External paging in
un affected.

Meet Me

Description

Anyo ne paging internally o r extern ally may be answ ered for a
private Meet Me connection. After hearing the page, you can dial
theM eet Me Page code from anytelephone and be connected to
the person paging. During a MeetMe Page, the internaland
external pag ing zones are released an dnew pages may be
initiated.

Ope r at ion

1. Wh ile a pa ge is c urr ently in prog ress, an En han ced or
Executive Telephone displays:

2. Press [FEAT].

3. Dial [5] + [9].

TheMeetMe Pagecode maybeprogrammedon anyavailable
feature button.

74 Pause

Conditions

 A page may be answered at any telephone using the Meet

MePage code,when the page announcement is heard over
the telephone speaker.

 The page maybe any zone page or allpage.

 MeetMe Page is functionalregardless of group assignments.

Paus e

Description

You can in sert a pause t o generate an intentional delay i n dialing
on ou tgoi ng C O lin e c al ls. A paus e o r a c ombinati on of pa uses
may be stored in the Speed Dial bins to allow timed access to
spec ial services, while a llow ing you to monitor the prog ress of
the call. Apause will appearas P on an Executive Telephone
display. LastNumber Redialwill rememberany pauses dialed
manu ally.

Ope r at ion

1. Du ring dial ing on any CO line or when program ming a Speed
Di al b in (re fe r to

2. Dial [7] + [0].

“Speed Dialing (ABBR)”

), press [FEAT].

P

Pause maybestoredona programmablefeaturebuttonand
isalsoused inprogramming fields that accepta Pause
character.

Save Dialed Number (SDN) 75

Save Dialed Number (SDN)

Description

Save Dialed Number (SDN) is normally used whenever you want
to retain a telephone number to be dialed later. Once stored, that
numb er w ill be recalled when you dial th e SD N code, regardless
of whatfeature operations or numbers have beendialedat your
telep hone since you sto red the number.

Ope r at ion

Af ter d ial ing a n umber that is b usy o r is not a nsw ered:

1. Press [FEAT].

2. Dial[5]+ [1 ]. Atan ExecutiveKey Telephone, the display shows:

SAVE DIALED NUM

Todial a saved number:

1. Press [FEAT].

2. Dial[5]+[1].The telephoneattemptstoaccessthesameCOline
usedwhen the number wassaved. If it is busy,another COline
inthesamegroupisaccessedandthenumberisdialed.

Conditions

 The SDN is a maximum o f 16 dig its.

 If the SDNbuffer is empty, the display wil l showNO SAVED

NU MBE R.

 If all CO linesare busy, the display willshowALLCO LINES BSY.

Save DialedNum ber featurecodemay bestoredon any
feature button.

76 Spe ed Dialing ( ABBR)

Speed Dialing (ABBR)

Description

Speed Dialing allows you to store frequently dialed numbers.
These numbers are selected for dialing by the appropriate bin
number.The feature code and bin numbermay be stored on any
feature button for i nstant, o ne-butto n operation.

Each station maystore 50 personal (station) speed numbers in
memory (bins 500-549) consisting of up to 16 digits eac h.

By default, stationsare notassignedspeedbinnumbers.

Ope r at ion

NHANCEDTELEPHONES

E

Tostore a telephone numberin a personal SpeedDial bin:

1. Press [FEAT].

2. Dial [1].

3. Di al the b in number in which to sto re the telephone number.

4. Dial the telephone number.

5. Press [HOLD]. You will hear confirmation tone.

--

Speed bins may be chained. Pauses and Flas hesmay be stored
in Speed Dial. Chaining Pauses and F las hes each occupy o ne
character position:Pause=[FEA T]+ [ 7] +[ 0] =P ;Flash = [FE AT]
+[3]

To erase the contents of a Speed Dial bin:

1. Press [FEAT].

2. Dial [1].

3. Dial the bin number (500-5 49) to erase.

4. Press [HOLD]. You will hear confirmation tone.

Speed Dialing (ABBR) 77

Ex ec ut iv e Ke y T el e ph o ne

Tostore a telephone numberin a personal SpeedDial bin:

1. Press [FEAT].

2. Dial [1]. The display shows:

ABBR NO : __

bksp show chg

3. Dial the bin number (500-5 49) where you want to store the
telephone number. (You can press [bksp] and [chg] to correc t
errors.)

4. Press [show]. The di splay shows the current contents of that
bi n:

EMPTY

chg

5. Pres s [ chg ]. T he d isplay sho ws :

__

bksp save chg

6. Dial the telephone number to be stored (up to 16 digits).

7. Press [save].

To c ontinue storing telephone numbers in additional bin s:

Repea t Step s 3 through 5 (for Enhancedtelephones) and 3
through 7 (fo r Executivetelephones).

To erase the contents of a Speed Dial bin:

Press [save] instead of dialing a number in Step 4 (Enhanced)
and Step 6 (Executive).

To exit speed dial programming:

Press [CLEA R].

78 Station Feat ure Stat us Che ck

To chain together Speed Dial bins:

Enter [FEAT]+ [1]+ [BIN #] aspartofthenumberin any
speed bin to dial that bin contents, after the contents of the
currentbin.

1602 55 51 21 2 @ 0 0

chg

To dial a number stored in Speed Dial:

The system automatical lys elects the line.

Dial the desired bin number (500-5 49).

By default, stations arenotassigned speedbin numbers.

Conditions

 Only anExecutive KeyTelephone can pr ogram System Speed

Dia l bins using System Pro grammin g.

 If you access anemptybin, the display willshow SPEEDNO.

IS EMPT Y.

Station Feature Status Check

Description

The Executive Key Telephone user can quickly determine the
status of all user-controlled features.

Thisfeatureisusefulforthetechnicianaswellastheusersince
some feature conditions may notbe evident if they are not
programmed on an available programmable feature button. The
current status can be observed using the soft interactive buttons.

Sta tion Feature S tatus Check 79

Ope r at ion

1. Press [FEAT].

2. Dial [#] + [8]. The display shows the contents of the Last
Numb er Redi al mem ory.

5551 21 2

LNR next

3. Press[next].Thedisplayshowsthecontents oftheSave
Dialed Number memory.

5180 05 51 21 2

SDN next

4. Continue pressing [next] to displaythe st atus of the
remaining features:

User Saved Number Hot Line Night COS DataAuto Ans

Telephone Lock Position Warning Tone ECF Operation

Data Rate 9600 Tenant Drop Timeout SMDR Output

Auto Hold Pickup Group Intrus Active Night Svc Ext

Voice Call Paging Group Intrus Accept

Page Receiving Da y COS Intrus Tone

Time

Description

The system provides a b uilt-i n clock to track System Time for
certainfeaturessuchasSystemNightServiceModeChange,
SM DR C al l Mess age R eco rd ing, Al arm C lock Chec k, etc. T his c lock
is b atter yprotected from power failure b y a batt ery provid ed
inside th e KSU.

System Time can be changed at any Executive Key Telephone
using the attendant password or system programming.

80 Sta tion Lock/Unlock

Sta ti on Loc k/ Unloc k

Description

You may use this feature to prevent unauthorized outside calling
from your telephone. The feature code is also used to program
your private 4-digit password number. Default password = 0000.

U se o f S tati on L oc k [Fe at 97] wi ll re str ict a cces s to 91 1.

Operation

NHANCEDTELEPHONES

E

To lo ck t he t el e ph o ne :

1. Press [FEAT].

2. Dial [9] + [7].

3. Dial your password.

4. Dial [#].

To unlockthetelephone:

1. Press [FEAT].

2. Dial [9] + [7].

3. Dial your password.

4. Dial [✳].

To ch an ge y o ur p a ss w or d :

1. Press [FEAT].

2. Dial [9] + [7].

3. Dial your current password.

4. Dial the new passw ord.

--

Station Lock/Unlock 81

XECUTIVETELEPHONE

E

To progr am Station Lock/Un lock:

1. Press [FEAT].

2. Dial [9] + [7]. The display shows:

CHK P SWD__

bksp show chg

3. Dial your password (default is 0000 ).

4. Press [show]. The display shows:

LOCK TELEPHONE

pswd yes no

To lo ck t he t el e ph o ne :

Press [yes]. The display shows:

PHONE LOCKED

To unlockthetelephone:

Press [no]. The display shows:

PHONE UNLOCKED

To ch an ge y o ur p a ss w or d :

1. Press [pswd]. The display shows:

NEW PSWD : __

bksp save chg

82 Trans fer

2. Di al your new p assword (u p to 4 digits). The disp lay shows:

NEW PSWD : 1234

bksp save chg

3. Press [save].

ThePhoneLock feature code may be programmed ona
programmablefeature button.

Conditions

 Whenyour telephone islocked you can onlymake intercom

call s. You may st ill answer call s and hel d lin es wh ile your
telephone is locked. This includes speed dial access and CO
lines mar ked a s toll overri de.

 If you accidentally forgetyour password it may be retrieved

through the system database administration password.

 The Attendant designated station private password is used

to enter Attend an t Administration.

 If y ou tr y to mak e a CO line call from a loc ked t elephone, y ou

will hearerror an tone andthe display will show PHONE
LO CKE D.

Tr a n s f e r

Description

There are four (4) types of transfer you may use: screened,
un-screened, voice mail, and one-button. When you conduct a
tran sfer, the outside li ne is p laced on Ex clusive H old and can only
be retrieved at your telephone or the telephone where you
transferredthecall.Ascreened transfer occurswhenyouannounce
the call to th e person to wh om you are transferring the call.

Tr a n s f e r 8 3

Ope r at ion

To perform an Unscreened COlineor intercom call transfer:

1. Press [HOLD].

2. Di al the stati on/Hunt Group nu mber wh ere you want to
tran sfer the cal l.

3. Press [ TRANS] to transfer the call unscreened.

To perform a Sc reene d CO lin e or intercom call tran sfer:

1. Press [HOLD].

2. Di al the stati on/Hunt Group nu mber wh ere you want to
tran sfer the cal l.

3. Wait for t he perso n you cal led to answer.

4. Press [ TRANS] to comp lete t he c all t ransfer.

To use O ne-B utton Tra nsfer:

A uto T ransfer MUST first be en abled to use the One-Butt on
Transfermethod.Press[FEAT]+[5]+[4]toenableAutoTransfer.

Wh ile on a ca ll , pr e ss th e pr e -pr og ra mm ed [ D SS] b u tto n.

To transfer c all to a Voic e Mail Mailbox:

1. Press [HOLD].

2. Dial the voice mail Hunt group number (e.g., 4 30).

3. Di al the 3-digit statio n number of t he t arget mail box.

4. Press [ TRANS] to comp lete t he c all t ransfer.

Do not pressthe [CLEAR] button whenprocessingan
incoming call. This will disconnect the call. The telepho ne will
returnto theidle condition following the transfer. operation.

Conditions

 Ring transfer recall time for any CO line call isprogrammable,

between 16, 30, 60, 90, and 120 sec onds.

 When a transferredCOline recalls,thelinenumber and station

numb er w here the c all wa s tran sferred wi ll be disp layed.

 Once th e outside li ne c hanges from Hold to Transfer status,

the outside partywill hear Music-on-Hold change to a
system-provided Ring Back tone.

84 UCD Group (Hunt)

 Intercom calls that are tran sfe rred, follow the Intercom

Selection mode at t he d esti nati on statio n (Voice A nnounce
Hands-Free or Tone Ring).

 In screened transfer, if the per son that you transferred the

call to answe rs yo ur int ercom c all i n Voic e Announce Hands ­Fr ee m ode , a nd does no t go of f-h oo k t o co nne ct wi th y ou on
an intercom channel, the CO line will transfer ring whenthe
transfer iscompleted.

 With voice m ail transfers, i f no VM mailbox digits are en tered

for transfers, no digi ts are sent to the VM system .

 If V M mail box di gits a re en tered for transfers to voice mail,

the followi ng digits are sen t: XFR prefix , VM mailb ox and XFR
suffix.

The

Hour Mode Selection is in the 12-H our Format.

DHS-L

UCD Group (Hunt)

St at io n

Description

Up to 24 hunt groups may be assigned.Each Hunt Group can
containup to 24members. Hunt Group directory numbers are
(430-459). One Hunt Group may be assigned as a Voice Mail type
Hunt G roup for sy stem vo ice mail integrated op eration. There are
3 d at a fields in Hunt Group prog rammi ng: GR OUP TYPE, G ROUP
MEMBER and RING ASSIGNMENT.

Ope r at ion

1. Lift handset.

2. Dial Hunt Group number.

User Saved Number Redial (USNR) 85

Use r Sa ve d Num ber Red ia l (US NR )

Description

When on a CO Call, the user can enter the User Saved Number
Redial (USNR) feature code, allowing the entry of any other
number (telephone, FAX, oreven bank accountnumber), as a
scratch pad ent ry for future use. When the statio n is idle, the u ser
can enter either the SDN ([FEAT] + [5] + [1]) and/or USNR feature
codes to make a CO call anddial the number stored.

Ope r at ion

TostoreaUSNRnumberwhileonacall:

1. Enter the desired number to be stored and pr ess [save].

2. Press [FEAT].

3. Dial [5] + [✳]. At an Executive Key Telephone, the display
shows:

SAVE USNR NUM

To Di al :

1. Press [FEAT].

2. Dial [5] + [✳].

Conditions

 The U SNR is a ma ximum of sixteen (16) dig its.

 If the U SNR is empty, th e display w ill sho w NO SAVED

NU MBE R.

 Station COS is applied a the ti me of use.

The USNR feature code maybe stored on any featurebutton
for one-button storing ordialingoperation.

86 VoiceAnnounce (Hands-FreeorTone)

Voice Announce (Hands-Free or Tone)

Description

TheEnhancedandExecutivekeytelephonemodelsprovidethe
abilitytoreceiveincomingintercomcalls in VoiceAnnounce
Hands-Free mode (VA-HF). When your telephone is in this mode,
you can reply to an intercom call by using the speakerphone.

Table 7 : Vo ic e A nno unce

MODE BUTTON LAMP DISPLAY TONE HEARD

Voice Announce

Hands-Free

Tone Ring No lamp lit Voice Call Deny Single burst

Red VA-HF Mode

Voice Call Allow

Single bu rst

Ope r at ion

When your telephone is set for VA-HF mode:

1. The callis automatically connected and your display shows:

STA 2 14 CALL

2. The display atthe calling station reads:

VOICE CALL 211

Conditions

 The (SP KR) button lamp w ill light during hands-free operati on.

 To receive intercom cal ls with Hands-Free, the feature must

be e nab le d.

Vo i c e M a i l 8 7

Voic e M ai l

Description

When a vo ice mail system is connected to the
ports the operation of the voice mailsystem can be greatly
enhanced by preprogramming digit code strings that allow the
caller entering voice mail to be diver ted to the appropriate menu
level.Thecodethatmustbeenteredmaybedifferentdepending
on the call type (CO transferto VM, intercom call to VM, etc.). The

provides 13 code string fields; including ICM PREFIX, XFR

DHS-L

PREFIX, RECORD DGT, ICM SUFFIX, XFR SUFFIX and DIS DGT.

The
voice mail sy stem fo r calls that are fo rwarded to VM from
Programming.

alwa ys send s t he s tat ion dire cto ry nu mbe r to th e

DHS-L

Button

Voice Mail button is used to retrieve voice mail messages, and
will flash an LED indicator when there are messages.

DHS-L

via SLT

Ope r at ion

E

XECUTIVETELEPHONE

1. Press [FEAT ] + [#] + [3].

2. Press the programm ab le bu tton you wish to program fo r the
message waiting indicator.

3. Press [chg ]. The fo llowin g options di splay: dir and feat.

4. Select [feat].

5. Press [FEAT ] + [6] + [4].

6. Press [save].

E

NHANCEDTELEPHONE

1. Press [FEAT ] + [#] + [3].

2. Press the programm ab le bu tton you wish to program fo r the
message waiting indicator.

3. Press [2].

--

--

88 Voice Mail

4. Press [FEAT ] + [6] + [4].

5. Press [HOLD]. A confirmation tone is received.

DialingRatio

Ther e are tw o VM Dialin g Ratio parameters that may be
programmed;TONETIMEandINT_DGTTIME.

Default

The
and the adjustable range is from 60 - 150 msec.

TONE TIME and INT_DGT TIME are set at 120 msec,

DHS-L

Int egra ti on

Description

An ancillary voice ma il dev ice may b e conn ected to t he system,
and you can program a button for access to this feature. In
additi on, th e b utton p rovi des an in dicati on of v oice mes sages
wait ing.

Ope r at ion

When t he Voice Mail system has messages for any station, the
Voic e Mail button will flash. The display at Executive K ey
Telephones w ill show:

VM FROM MAILBOX

REPLY

To r etrieve a voice mail message:

1. Press the [Voice Mail] button or pressthe [reply] button on
an Executive Key Telephone model. The system will dial the
appropriate n umbers (accordi ng to programm ing) to th e
Voi ce Ma il s ys tem.

2. Dial your password.

Vo i c e M a i l 8 9

You may forward c al ls to th e Voice Ma il system using Call
Forward and the VoiceMail HuntGroup number. Calls that you
forw ard to Voice Mail w ill be fo rwarded to y our mailbox. The
personcalling will hearyourgreetingandbepromptedtoleave a
message. Once a message i s left, the Vo ice Mail system wil l light
the Voice Mail b utton.

The Voice Mail system must be programmed to lightVoice Mail
bu tt on s as fo ll ows .

To t urn ON the lamp:

1. Dial [#] + [9] + [6].

2. Dial station number.

To t urn OFF th e lamp :

1. Dial [#] + [✳] + [9] + [6].

2. Dial station number.

Conditions

 For proper operation of th e Voic e Mail bu tton, i t must be

programmed (refer to

“MessageWaiting”

 When an answering machine is connected to the system via

“SLT Features and Operation”,

,and

Table9:SLT Feature AccessCodes

a 2 Port A nalog Adapter andIn-Band (DTMF/Touch Tone)
digi ts must b e sen t to the answer ing m achine to control its
functions, the SLT port must be programmed as type VM.

 If n o Voic e Mail button is prog rammed, it wi ll default to flex

butt on 20 on you r telephone.

).

Monitor

Description

Simi lar t o a b asic answeri ng ma chine, you c an monitor your
forwarded calls at the telephone where they were forwarded
during the first few seconds after they are answered by a voice
mail port.

Whenyouforward callsto voice mail,your telephone willalert
you when a call is being answered at the voice mail.

90 Voice Mail

Ope r at ion

When you hear the alert tone (double beep) while on a call:

1. Press [ HOLD] or discon nect [CL EAR].

2. Press [FEAT].

3. Dial [6] + [4]. An Executive Telephone will display:

MONITOR VM CALL

yes no

4. Press[yes]to monitorthecaller leaving amessageor [no] to
return to idle.

When [yes ]or [no] is s electe d, the caller continues t oleave a
message, u naw are of the monitor feature operation.

5. If [yes] is selected, the display changes to:

MONITOR MODE

answer exit

6. Monitor mode is established. You may then:



Retrieve the caller fromVoice Mail bypressing
[answer].



Return to idle and allow the caller to continue
leavi ng a me ssa ge by pressing [ exit].

NHANCEDTELEPHONES

E

To enable monitor ing:

1. Di al [1]. The MUTE lamp will li ght.

2. Di al [3] to allo w the c al ler to exit .

3. Dial[1]tobeconnectedtothecall.

--

Vo i c e M a i l 9 1

To disable m onito ring:

Dial [3].The telephone returns to an idle condition.

The feature code maybe programmedon a programmable
feature button. The green lamp will flash fast to indicate that
the Voice Mail Monitor feature is ready.

Conditions

 You maypress[MUTE]while monitoring acall tobe

co nne cted t o t he c alle r.

 Whenyou answera call theprogrammed Disconnect Digits

Table digits are sen t to the voice m ail port.

 Youwillhearthealerttoneregardlessofwhetheryourtelephone

is i dle or bu sy o r i n s peak erpho ne o r h andse t mo de.

 When t he new timer VM MON TIME expires the opportunity

to invoke t he feature h as past.

 The new t imer VM MON TIME i s added to the Call Han dling

category of programming and will allow (10 /20/30/40/60)
seco nd duration to be programmed.

 Whenyou use the VM Monitor feature, a conference is

established between yourself, the voice mail port associated
to the call,and thecallerleaving the voice mail message.

 If youareon a callwhen theVMMonitor alerttonesignalsyou,

youmayplacethecallon holdtoenabletheVMMonitorfeature.

 Yo u may exit th e VM M onito r mode by hanging u p the

handset, pressing [SPKR], or pressing[CLEAR].

 Yo u m ay m on ito r o nl y one call at a tim e.

92 Voice Recorder

Voic e Re co rder

Description

If y ou have an int egrated voi ce mai l syst em, th is featur ewill al low
you to record internal and external conversations.

When the Voice Rec order is activated, a conference is est ablished
between the call and th e system vo ice mail group. The
conversation is recorded in your voice mail box when the feature
is enabl ed.

Ope r at ion

Duri ng a co nversati on:

1. Press [FEAT].

2. Dial [6] +[7]. An Executive telephone will display:

RE COR DER S ETU P

3. Onc e the Voice R ecorder co nne ction i s e stablish ed, th e
display will show:

RE COR DING

4. Di s abl e t he f eat ur e at a ny ti m e by S tep s 1 a nd 2 a bo ve or b y
pressing a [programmed feature button].

Use of this fe ature may be interpreted as a violation of federal,
stateorlocallaws,andan invasion ofprivacy.Check applicable
laws in your area before using this feature.

You may programa button for this feature. During the set-up,
the associatedlamp forthat button willl ight steadyred.Whe n
the connectio nis es ta blished, the lamp wil llight ste ady green.