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AVP
User Guide
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Vodavi AVP User Guide

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Page 1
AVP
(Automated Voice
TECHNICAL MANUAL
STEMS
Page 2
Page 3
TABLE OF CONTENTS
AVP TECHNICAL MANUAL
230
230.1
SECTION 300
300.1
SECTION 310
310.1
310.2
B.
PASSWORD.....................................................................................
C.
TRANSFER OPTIONS..
D.
CALL SCREENING
E.
CALL HOLDING
F. CALL FORWARDING
MENU ROUTING
INTRODUCTION..
.............................................................................................
................................................................................
.... ..~......~..‘....*..................................=........................~.~
FEATURE OPERATION
INTRODUCTION..
A. SOME BASICS.. ...........................................................
B.
GETTING STARTED..
............................................................................................ ..300- 1
....................................................................
...........................................................................
.........................................................................
........................................................................
.......................................................................
VOICE MESSAGING OPERATION
INTRODUCTION..
VOICE
A. B. RECORD NAME
C. PASSWORD D. GREETING E. F.
....
G. H. I.
J.
K.
SYSTEM ACCESS..
RETRIEVING SENDING A MESSAGE REPLY TO SENDER STATE MESSAGE NOTIFICATION EDIT TIME PERIOD.. SEND MESSAGE TO DISTRIBUTION LIST..
.............................................................................................
......................................................................................
.......................................................................... .31 O-2
.................................................................................
......................................................................................... 31 o-5
........................................................................
MESSAGES ...............................................................
......................................................................
..........................................................................
...............................................................................................
........................................................................
.
..................
. .
.................................
................................................... ........
...................................
.
................
...
..220- 1
220-2
...
230-l
300-I
300-l
31
o-1
31 o-4
.
AUTOMATED
INTRODUCTION
A.
SYSTEM ACCESS PASSWORD
B.
CALL
SCREENING
CALL HOLDING
CALL FORWARDING
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
......... ..t
.....................................................................................
OPTIONS
................................................................................
..................................................................
............................................................................
.................................................................
SECTION 330 MENU ROUTING OPERATION
.
.
330.3
330.1
330.2 MENU ROUTING
.
INTRODUCTION . . . . . . . . . . . . . . . . . . . .
A. PREPARATION
A. CREATE
B. DELETE C. EDIT D.
E.
A. CANNED MENUS
. . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .../..
. . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . .
MENUS
. . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*................. 330-3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . .
. . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330-7
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...330-9
. . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
............................................................
. . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330-I
. . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
320-l
. . . . . . . . . .
320-2
330-l :
. . . . . . . . . . . . . 330-13
Page 4
AVP TECHNICAL MANUAL TABLE OF CONTENTS.
.
SECTION 600
600.1
600.2
600.3
SECTION 610
610.1
610.2
610.3
DATABASE ADMINISTRATION
INTRODUCTION..
OPERATION
A. NON
B.
MENU
C. KEYBOARD
MULTI-TASKING
A.
INTRODUCTION
B.
USING THE MULTI-TASK CONTROLLER SCREEN..
C.
MULTITASKING
CONFIGURATION
INTRODUCTION..
A.
REGISTRATION..
B.
PHONE C. DIALING PREFIXES D.
FEATURE PREFIXES.. E.
HANG
F.
AUTOMATIC DETECTION..
G.
CONFIG.SYS
SYSTEM ...........................................................................................................
A.
CALL OUT LINES..
B.
LOGGING..
C.
BLOCKAGE D. RW&FF SPEED.. E.
OTHER SETTINGS..
F.
INPUT LENGTHS..
G. WORK HOURS H.
VOICE CHANNELS.. LANGUAGE..
I.
LOW LEVEL..
.............................................................................................
.....................................................................................................
MULTI-TASKING SYSTEM..
ITEMS..
...............................................................................................
..............................
COMMANDS
...............................................................................
PROGRAMMING..
....................................................................................
.............................................................................................
.............................................................................. .61 O-2
SYSTEM
UP
DETECTION
....................................................................................................
MENU ..................................................................
......................................................................... .61 O-4
.....................................................................
....................................................................
FILE.. ..........................................................................
............................................................................. .61 O-l 1
........................................................................................
GROUPS..
............................................................................... .61 O-l 4
...................................................................
.....................................................................................
....................................................................
.........................................................................
............................................................................
.........................................................................
.......................................................
....................................................
.
...................................................
.... I..
.........................................................
.....................
.................................................
..............................................................
.
..............
600-l
600-4
61 O-l
SECTION 620
620.1
620.2
620.3
Issue
April 1992
MODULES
INTRODUCTION
GLOBAL SETTINGS
A.
B. NUMBER OF RINGS
C.
D. E. SYNCHRONIZE PASSWORD
F.
VOICE MESSAGING
A.
B. C. CREATE RANGE D.
E.
F. G. DELETE RANGE
. . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~..............*..*............*......................................
.............................................................................................. ..620- 1
........................................................................................
INITIATE CHANNELS..
RETRIES AND TIME-OUTS
CLASS OF SERVICE..
DISABLE
MAILBOX MAINTENANCE
CREATE MAILBOX..
EDIT MAILBOX
TIMED SETTINGS
DELETE MAILBOX
THANK
........................................................................................
.................................................................................
................................................................................
.....................................................................
.................................................................
..........................
.......................................................................
..........................................................
YOU .....................................................................
...............................................................
.........................................................................
..............................................................................
............................................................................
.............................................................................
........................
620-l
..620- 1
620-4
...
620-6
620-l 9 620-20
1 1
2 2 3
5
Page 5
TABLE OF CONTENTS
AVP TECHNICAL MANUAL
620.4 A. B. C. D. 0 FOR E. F.
G.
H.
620.5
CUSTOM
A.
620.6
DISTRIBUTION LISTS
A.
B. C.
620.7
AUTO
A. B. C. D.
E. F.
G. DELETE RANGE
620.8
SETTINGS
A. OPERATOR
B. 0 FOR OPERATOR
C. OUTSIDE TRANSFER
D.
CUSTOM PROMPTS..
A.
.
620.10
B.
COMPANY DIRECTORY
A. TOGGLE ON/OFF
B. C. SET KEYS NEEDED D.
5
...
. .
..
..
E. F.
MENU ROUTING
A. PREPARATION
B. C. D. EDIT MENU E. F.
620.12 A. CANNED MENUS
........................................................................................................
MESSAGE CLEANUP TIME.. QUICK JUMP
KEY..
..........................................................................
VOICE MESSAGING OPERATOR
OPERATOR..
..........................................................................
SET MINIMUM RECORD.. DELETE STATISTICS..
STATISTICS ON/OFF
......................................................................
MESSAGE WAITING (RS232)
PROMPTS..
......................................................................................
SELECT CUSTOM GREETING
..........................................................
...................................................
...........
........................................
.................................................
.
..........................................................
..................................
.............................
......................................................................................
EDIT DISTRIBUTION CLEAR DISTRIBUTION LISTS RECORD DESCRIPTIONS..
LISTS..
...........................................................
........................................................
.............................................................
........................................................................................
EXTENSION
CREATE EXTENSION CREATE RANGE COPY MAILBOX INFORMATION
EDIT EXTENSION..
DELETE EXTENSION..
MAINTENANCE..
.........................................................
......................................................................
..............................................................................
.....................................................
...........................................................................
.....................................................................
...............................................................................
........................................................................................................
.....................................................................................
...........................................................................
......................................................................
MAXIMUM
HOLD COUNT
................................................................
......................................................................................
RECORD CUSTOM GREETING..
RECORD CUSTOM INSTRUCTIONS
.....................................................
..............................................
...................................................................................
..............................................................................
INVOKING EXTENSION
...................................................................
..........................................................................
INCLUDE
TYPE OF DIRECTORY
BUILD DIRECTORY
NAMES..
...........................................................................
......................................................................
..........................................................................
..............................................................................................
.................................................................................
CREATE MENU DELETE MENU..
................................................................................
...............................................................................
.......................................................................................
KEY ACTIONS SAMPLE
..................................................................................
MENUS..
............................................................................
........................................................................................................
..............................................................................
..620-2 1
620-25
5
7
2
4
620-52 620-54
620-55
620-56
IV
Issue 1, April 1992
Page 6
AVP TECHNICAL MANUAL
TABLE OF CONTENTS
SECTION 630
630.1
630.2
630.3
630.4
630.5
630.6
REPORTS
INTRODUCTION..
A.
SYSTEM REPORTS
A. CHANNEL B.
C. EXTENSION ACTIVITY REPORT
D. E. F. CALL-OUT ACTIVITY
G. NOTIFICATION
A. MAILBOX SETTINGS
B.
C. MENU SETTINGS
D. SYSTEM E. CHECK OUT
DIRECTORIES
A. MAILBOX DIRECTORY B. C. D.
.................................................................................................................
LOGS
A. ERROR LOG
B. SYSTEM LOG
C. CUSTOM LOG- DETAIL
D.
CURRENT MESSAGES
A. B. MAILBOX MESSAGE SUMMARY
.....................................................................................................
............................................................................................
RANGE
..........................................................................................
MAILBOX ACTIVITY REPORT
MENU USAGE.DETAIL AND SUMMARY BLOCKAGE REPORT
.......................................................................................................
EXTENSION SETTINGS..
....................................................................................
...................................................................................................
MAILBOX BY NAME EXTENSION DIRECTORY EXTENSION
CUSTOM
MAILBOX
BY NAME
....................................................................................
LOG.SUMMARY..
MESSAGE.DETAIL..
.........................................................................
REPORT
.....................................................
.............................................................................
........................................................................
.........................................................................
..................................................................................
...................................................................................
..........................................................
.........................................................
........................
.
DETAIL AND SUMMARY..
.............................................................
......................................................................
.................................................................
...................................................................
...............................................................
...................................................................
...................................................................
...........................................................
.......................................................
.................................................... .630-21
............................
......................................
.........................
.
..........................
630-l
..630- 1
630-3 630-3
630-5
........
..630-10
2 3
..630-15 ..630-15
630-l 6
6 7
..630-17
18
9
SECTION 640
640.1
SECTION 650
650.1
Issue 1, April 1992
UTILITIES
INTRODUCTION
A. RECORDING STUDIO
B. SCREEN TYPE C. COLORS D. SYSTEM
E. DATABASE CLEAN UP F. UPDATE SETTINGS
.....................................................................................................
..............................................................................................
...........................................................................................
...........................................................................................
HOUSEKEEPING
INTRODUCTION
A. IMPORT DATA
B. PASSWORD
.............................................................................................. ..650- 1
.....................................................................
.................................................................................
................................................................... ..640- 6
.........................................................................
...................................................................................
.................................................................................
......................................................................................
640-l
1
Page 7
TABLE OF CONTENTS
AVP
AVP TECHNICAL MANUAL
Issue Control Sheet
ISSUE NUMBER ISSUE DATE
1
April 1992
CHANGE
Initial Release
VI
Issue 1, April 1992
Page 8
AVP TECHNICAL MANUAL
INTRODUCTION
SECTION 100
INTRODUCTION
100.1
INTRODUCTION This manual is meant to be an instructional tool for system admin-
istrators and technicians. It describes how to install, program, and maintain the various
In this chapter we will discuss:
The
l
l
The
l
System configuration and sizing
l
l
Attaching
AVP operational concepts
AVP component modules
AVP hardware components
AVP is a family of call processing products designed to increase the productivity of your telephone system. The plus AVP is comprised of independent software modules that per­form separate and distinct functions. These functions are Voice
Messaging, Auto Attendant, and Menu Routing. Voice Messaging
allows users to send and receive messages. Auto Attendant al-
lows callers to be directed to extensions without the need for a live operator. Menu Routing allows you to create custom mulatto level menus that allow callers to be routed based upon DTMF re-
sponses entered by the caller. All
less of port/hour capacity provide these three features. The
system can be set up so that callers may always have the option
to go to a live operator. The
that enable it to integrate with the quickly and easily. In addition, the other manufacturer’s phone systems and
The
AVP is a microcomputer (PC) based product with special voice boards installed. The voice boards are specialized
hardware items that digitize human speech, store and retrieve speech files from the hard disk, and provide the interface between the phone system and the computer. The voice boards enable
AVP to answer the phone and play back recorded mes-
sages. A caller communicates with the
pressing keys on a touch-tone telephone. The tens for this input and then makes an appropriate response.
In a typical configuration, the
plus telephone system via the SLT or OPX ports which connect to the voice boards. When a call is sent from the phone system to the computer, the the caller. The call is then processed in terms of specific call han-
dling procedures.
AVP applications.
AVP to your phone system
AVP systems, regard-
AVP has predefined settings
telephone systems
AVP can integrate with
AVP system by
AVP lis-
AVP is connected to a
AVP will answer the phone and greet
Issue 1, April 1992 100-l
Page 9
INTRODUCTION
AVP TECHNICAL MANUAL
The
phone system and the AVP integrate via In Band in­tegration. This integration allows the phone system to send the ex­tension number and other information to the AVP in the form of
DTMF digits before the caller is connected to the AVP system.
This allows callers to go directly to the called person’s personal
greeting without the caller having to enter the mailbox number. For system users, this means by dialing the voice mail group code
they will be prompted to enter there password. The
AVP is made up of several programming compo-
nents. Each component has a specific function. The first five com­ponents are located in the database administration program and are accessed through it. The last two are run time screens that are presented while the system is running. The programming
mode does not have to be entered to view these last two items.
l
Configuration
is used to set the various parameters that
provide the interface between the phone system and the
computer.
l
Modules
define the type of telephone automation that
AVP runs.
l
Reports
provide complete administrative and manage­ment information that analyzes system performance and use.
l
Utilities
are special functions that include a recording stu­dio, diagnostics, screen color settings, and system up­grades.
l
Housekeeping
controls various disk management func-
tions.
l
Run-Time Screens
show blockage, usage, and events in
real-time.
l
Multi-Tasking
same PC as
allows other DOS programs to run on the
AVP. This can only be utilized on
386 machines.
The
AVP combines the best of two worlds. It has
use pull-down menus that provide a simple user interface. In addi­tion, it has the underlying flexibility of a development language that provides a vehicle for the design and development of any tele-
phone automation application you can imagine.
AVP has been designed with the ability to grow and expand with your busi­ness.
100-2
Issue 1, April 1992
Page 10
AVP TECHNICAL MANUAL
INTRODUCTION
100.2 MODULES The
are designed to perform specific functions. Modules are telephone automation applications that have been written in a high level de-
velopment language. The telephone automation applications. We refer to
platform because by itself it can do very little. It simply provides the foundation for running the Modules. The modules provided with each tendant, and Menu Routing modules.
Modules run as stand-alone applications or they can be combined to implement more sophisticated call processing routines. For ex-
ample, Auto Attendant can answer a call and transfer it to the
proper extension. If the called party is unavailable, the voice mes-
saging module (Voice Messaging) can record the caller’s mes-
sage.
Menu Routing allows modules to be run from voice menus. A
menu gives the caller a selection of choices to choose from. For
example, the caller might hear the following: “Thank you for calling, please . “Dial 1 for sales.“,
uct information.“, “Dial 4 to find a dealer in your area.”
AVP product line consists of software modules that
AVP is a platform for running
AVP as a
AVP system are the Voice Messaging, Auto At-
Dial 2 for customer support.“, “Dial 3 for prod-
100.3 HARDWARE
A. BASE UNITS The
Menus can also be multi-leveled. To use the above example, if a customer dials 4 to find a dealer, he might hear the following:
“To locate a dealer, please
“Dial 1 for retail dealers.“, “Dial 2 for
wholesale dealers.” The system takes action based upon the digits dialed and what
that digit is programmed for.
AVP base hardware is offered in two (2) platforms, a
three (3) hour’base unit or a seven (7) hour base unit. These base
units include the following components:
l
AT 286 12 Mhz CPU card with two (2) megabytes RAM (random access memory)
l
Six (6) slot PC enclosure
l
3.5” Floppy drive and diskette holder
l
40 Megabyte (3 hour) or 80 Megabyte (7 hour) SCSI hard drive
l
Monochrome video card
Issue 1, April 1992
l SCSI controller card l Monochrome monitor
100-3
Page 11
INTRODUCTION
101 keyboard
. DOS 4.01
AVP TECHNICAL MANUAL
B. VOICE BOARDS
(PORTS)
Documentation (1 Manual,
l
Administrators guide,
user
guide, 1 quick reference card)
These base units form the platform for the
AVP. They are high quality hardware components chosen for there trouble free performance. In addition to the above sizes, the ured as a custom unit.
AVP custom units can be ordered
AVP can be config-
in port sizes from two(2) to twenty-four(24) and storage sizes of
three(3) to
hours. These units both hardware and soft-
ware are configured individually. The base units provide the basic platform and storage functions,
however, the voice boards must then be added to the base unit to complete the hardware requirements. The voice boards are the in-
terface between the computer and the telephone system. The port
offerings for the
l 2 ports l 4 ports
AVP are:
. 6 ports . 8 ports
Two types of voice boards are offered, a two (2) port version or a
four (4) port version. To obtain a six (6) port system, a two port voice board as well as a four port voice board would be installed
in the system. There are typically three (3) slots in the enclosure that may be used for voice boards. This means that a maximum of twelve (12) ports can be obtained in the six slot enclosure. Three voice boards each with four ports give a maximum of twelve ports.
C. SYSTEM SIZE
100-4
DISK STORAGE
The
AVP is offered in three (3) or seven (7) hour storage
capacities. In addition, there is a 15 hour storage device available also. The size of your disk drive is determined by the type of appli­cation you are running. Applications involving voice messaging
and voice recording generally require the most disk storage space. The storage time in the
AVP takes into considera-
tion the drive space needed by the system software and DOS.
Specific factors that effect the amount of required storage include:
l Number of users
l
Number of messages per day
l
Average length of messages
l
Retention period for each message
AVP can format about 55 minutes of voice recording per
10 meg of available disk space.
A good rule of thumb for applications involving voice messaging is
to allow 1 hour of storage (about 10 meg) for each 25 users.
Issue 1, April 1992
Page 12
AVP TECHNICAL MANUAL
NUMBER OF PORTS
INTRODUCTION
The
port versions. The number of ports that your
AVP is offered in two
four
six
or eight (8)
AVP system needs can be estimated but not guaranteed. The number de­pends on several factors. These include:
l
The
l Time of day
l
Average length of call transaction
l Average and peak traffic load
l
Probability of a busy signal
AVP applications being run
A conservative rule of thumb for voice messaging applications is
to estimate that each port supports 20 users.
There are, however, installations that support 75 users per port. In
environments where call routing is the primary operation, you can estimate the amount of time needed to complete an average trans-
fer. If we assume that the amount of time to make a call transfer is
30 seconds, then a 4 port
AVP system will be able to
route 8 calls per minute or about 480 per hour.
SOFTWARE
The standard software/hardware configurations for the AVP are:
l
2 port, 3 hour
l
4
l
4 port, 7 hour
l
6 port, 7
l
8 port, 7 hour
The A custom system (both hardware and software) can be ordered. This system can range from two to twenty-four ports and from 3 to
15 hours of storage.
D. OPTIONAL EQUIPMENT PRINTER
It is recommended that you use a parallel printer for your AVP application. Connect the printer to the software key on the CPU board. Remember not to remove the software key or the
printer while the system is running.
POWER SUPPLY AND POWER SURGE PROTECTOR
For protection against transmission line fluctuations and power fail-
ures, install a power surge protector and UPS power supply. These can be purchased from most computer dealers.
REMOTE PROGRAMMING OPTION
port, 3 hour
hour
AVP is not limited to the configurations listed above.
Issue 1, April 1992
This allows remote programming of the
AVP. The option consists of a 2400 baud modem and the host end of Carbon Copy communications software.
Page 13
INTRODUCTION
AVP TECHNICAL MANUAL
E. LOCATING THE
SYSTEM
F. INSTALLATION
When choosing the location for the system consider such factors as convenience, security, and environment. It is probably best to
place the system in the same room or close to the area where the phone system is located. Provide a clean, relatively dust free space with adequate ventilation. The room should have a stable
temperature and comply
computer manufacturer’s specifi-
cations. The computer needs to be connected to a reliable source of
power. Fluctuations in line voltage and power surges can impede
operation as well as damage the PC or its components. There are several ways the
AVP can be configured. Its in­tended function will determine where it is installed in the tele­phone network. The following are the most common installation techniques.
BEHIND A
This is the most common configuration. The
PBX OR KEY TELEPHONE SYSTEM
AVP is in­stalled behind the telephone system using single line (analog) ex­tensions. These terminate at the voice boards on the back of your
AVP computer. The number of lines is dependent on the
size of your installation. All calls from the Central Office route
through the PBX first and then to
in this manner,
l
The caller can be answered by a live operator and trans­ferred to
l
All calls can be answered directly by
AVP supports the following:
AVP for appropriate routing.
AVP. When configured
AVP for ap-
propriate routing.
l
The call is first directed to a live operator, but if the call is
not answered after a set number of rings the PBX can
send the call to
To help insure a smooth integration, the
pre-defined settings for each of the systems are the SPX. When connecting the
AVP.
AVP contains
phone systems. The
SPD1428, SPD2856, and the
AVP to a
phone sys-
tem selecting one of these will load the correct interface settings.
Loading these settings automatically creates a list of mailboxes and extensions to match the phone systems default programming
(SPX matches the default data disk shipped with the manual). The correct feature prefixes and four (4) pre-defined class of services, as well as loading the correct tone cadences for call analysis func­tions.
DIRECTLY TO THE PHONE LINE
The
AVP can be connected to the phone lines directly, if desired. This method is not as flexible as behind a phone system but it is possible. The caller will have to manually enter the mail­box number. Also, call transfers are not possible unless the lines
are
lines in which case transfers to other
lines is
possible.
.
100-6
Issue 1, April 1992
Page 14
AVP TECHNICAL MANUAL FEATURE DESCRIPTION
SECTION 200
FEATURE DESCRIPTION
200.1
INTRODUCTION
200.2 VOICE
MESSAGING
A. PASSWORD
B. GREETING
C. RETRIEVING
MESSAGES
AVP is a powerful tool for telephone automation. The
AVP is capable of Voice Messaging, Auto Attendant, or Menu
Routing operation or any combination of these features.
Voice Messaging allows users to send and receive voice sages. The following features are available with the Voice Mail
Module on the
To prevent unauthorized access to mailbox feature settings, each mailbox can have its’ own password. The password can be changed as often as you like. It is a four digit number unless you are told otherwise by the system administrator. If you forget the code, the administrator can reset it.
The greeting is a personal message that a caller hears when they dial your mailbox. The greeting usually tells the caller that you are not available, when you can be reached, and how to record a mes­sage. If you do not record a personal message, the system plays a default greeting.
When messages are retrieved, new messages are played back
before previously saved messages, and they are played in the or-
der they were received. The oldest message is played first. Fea­tures can be accessed at any time. It is not necessary, to wait until the end of the message. Note that if you hang up without doing a
delete or save, your messages are automatically saved in the
same state as they were when you accessed the mailbox. After you have finished listening to the message the following op-
tions are available:
n Forward
mailbox owner. To use this feature you must know the mail­box number of the person you want to forward the mes­sage to. An option of this is the ability to pass the message along to another mailbox owner adding your own com-
ments (pre-amble) in front of the message. The person re­ceiving the forwarded message will hear your pre-amble followed by the forwarded message.
n Reply
you the message without having to enter a mailbox num-
ber. To use this feature, the message must have been sent from another mailbox owner.
n Date/Time
was sent. The system automatically attaches this informa­tion to each message.
Allows you to pass the message along to another
Is used to respond directly to the person who left
AVP.
Gives you the date and time that the message
Issue 1, April 1992
200-l
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FEATURE DESCRIPTION
AVP TECHNICAL MANUAL
D. SENDING A MESSAGE
E. STATE
This allows users to record and send messages to other mailbox
users in the AVP system. The following features are available
when sending messages:
q Replay the message, allows you to listen to the message
you just recorded.
Cancel the message, allows you to terminate the send op-
eration.
n Re record the message, allows you to record the message
over again if you are not satisfied with the current one.
Messages may be sent to other mailboxes in the system or a list of mailboxes called a distribution list.
.
The mailbox State determines how the system handles a call when someone tries to leave a message. Usually, this means play-
ing the called party’s personal greeting and then prompting the caller to leave a message. However, several other feature selec-
tions allow the call to be handled differently. The mailbox user
may change this through their mailbox access. This allows each mailbox user to set up and maintain their own state preferences. Below are the selections available and a description of what they are used for:
Normal
Plays personal greeting and then takes the
caller’s message.
Off
disables the mailbox and caller hears, “This mailbox is
not available. Press 1 to try another mailbox or 0 for an op-
erator.”
Greeting only
plays the personal greeting only and then,
“Press 1 to try another extension or 0 for an operator.”
n Forward to an extension
transfers the call to an extension
instead of taking a message.
n Forward to a mailbox
transfers the call to another mailbox instead of this one. For example, in the evening a sales de­partment might want messages left in a generic mailbox
with common password access.
Forward to a menu
transfers the caller to a custom de-
signed menu with a number of selections.
F. MESSAGE
NOTIFICATION
200-2
This instructs the system to contact you on receipt of a message by dialing an alternate phone number or activating a paging de­vice. This allows you to receive your messages immediately or at some set time when you are away from your office. The settings
may be changed by the user in their mailbox. This allows the user
to customize their notification schedule for maximum flexibility. The following selections are available with notification:
Play Off/On
n Timed n Number
is used to hear the current settings.
turns this feature off/on.
Immediate/Timed
is used to set the reminder time.
is used to set the number where you can be
toggles the type of notification you want.
reached. This number can be an internal extension, outside
phone number, or digital pager.
Issue 1, April 1992
Page 16
AVP TECHNICAL MANUAL
When the system calls you it will say, “I have a new message for
(Your Name). Please enter your password to accept the mes­sage.” Of course, you can access your messages manually at any-
time. However, if you are expecting an important message or do
not plan to be in the office, this feature provides added flexibility. If you are not available when the system tries to reach you, it will
redial periodically until you receive the message.
FEATURE DESCRIPTION
G. EDIT TIME PERIOD
H. DISTRIBUTION LISTS This feature allows users to create a message and send it to a dis-
200.3 AUTOMATED
Edit Time Period allows the mailbox owner to edit mailbox settings
for: Daytime, Evenings, Weekends, and Holidays. The items that
may be changed are the greeting, name, password, or the other
settings selection. These items can be different for all the time pe-
riods.
tribution list. A list may be up to twenty (20) mailboxes. There are
100 distribution lists in the system. The lists may be connected to-
gether to obtain more than 20 total mailboxes. To use this feature,
the Lists setting in Class of Service must have been set to either
Personal or System. The lists are set up in programming portion of the system. The lists are set up as “pseudo” mailbox numbers.
For example, if the system mailbox numbers are 100-l 58, the dis­tribution list numbers may be 500599. This enables a user to en­ter a list number as they would a mailbox.
This feature allows the AVP to answer calls and transfer them to an extension based upon what digits the caller dialed. This re­lieves the telephone load on receptionists. The caller can always
reach a live operator by dialing a programmed digit (usually 0). In
addition the auto attendant module can provide a company direc-
tory so that callers may dial by name to be transferred to the de-
sired party. This module also supports call screening. This
requests that callers say their name, the system will then call you
and play the person’s name. At this point you can accept or reject the caller by dialing a digit.
A. SYSTEM ACCESS
B. PASSWORD
C. TRANSFER OPTIONS
Issue 1, April 1992
System access allows you to set and edit the special features that come with the automated attendant.
You access extension features like you do for voice messaging;
by dialing into the system, pressing the key, and then entering
your password. To prevent unauthorized access to your extension feature set-
tings, the password can be changed as often as you like. It is a four digit number unless you are told otherwise by the system ad-
ministrator. If you forget the code, the administrator can reset it.
When
can be one of three methods. The user may change these meth-
ods through extension maintenance. This allows the user to cus-
tomize their extension for maximum flexibility. The call transfer
methods are:
AVP forwards a call to your extension the transfer
200-3
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FEATURE DESCRIPTION
AVP TECHNICAL MANUAL
D. CALL SCREENING
E. CALL HOLDING
F. CALL FORWARDING
n Supervised
AVP monitors the transfer. If you do
not answer, the call is forwarded.
Unsupervised
AVP does not monitor the transfer.
The call is not forwarded in the event you do not answer.
n Immediate Forward
AVP forwards the call imme-
diately without trying to reach the extension.
If the transfer is supervised or forwarded
then you
need to select where the call will be forwarded to. There are sev-
eral forwarding options you can choose from. See the call forward
(Item F) for these options.
This feature prompts the caller for their name before transferring the call. Then, you hear, “I have a call from (Persons Name).
Press 1 to accept the call or 2 to reject.” If the call is rejected, it is handled in accordance with the forwarding instructions. This al­lows you to screen all incoming calls to accept or reject calls.
This feature allows the caller to remain on hold if your extension is busy. The caller hears, “That extension is busy. To hold press 1,
press 2 to select another extension, or 3 to leave a message.” With call holding turned off, the call is handled in accordance with the forwarding instructions.
This selection allows you to set how a call is handled on a super­vised transfer or when the call transfer option is set to immediate. These settings may be changed by the user through extension
maintenance for maximum flexibility.
n Forwarding Off
disables this feature and the call is not for-
warded.
n Forward to Mailbox
probably the most common use of this feature. If you don’t answer the caller hears your personal greeting and is prompted to leave a message.
n Forward to Extension
forwards the call to another exten-
sion; for example, a secretary or another sales person.
n Forward to Menu
provides the caller with a menu of spe­cial options. For example, For information on Product XXX press 1 or press 2 to leave a message.
n Forward to Outside Number
The call is connected to an
outside phone number, like your home or mobile telephone.
200.4 MENU ROUTING This feature allows you to build call processing applications so
that callers may access information without the assistance of a
live operator by dialing DTMF digits. Callers receive voice prompts such as, “to dial sales, press 1, to dial service, press 2.” Based on the digits dialed the system can perform one of a number of ac­tions. The caller could be transferred to an extension, the caller could receive an information announcement, the caller could be
routed to voice messaging, etc... The highlights of this feature are:
l
Multi-level menus, the system allows any number of menu levels to be created.
l
Three recordings per menu, this allows three different voice recordings to be associated with each menu. There
200-4
Issue
April 1992
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AVP TECHNICAL MANUAL FEATURE DESCRIPTION
is an introduction prompt, description prompt, and a in­struction prompt.
l
Time-outs/Retries on a per menu basis. Retries and time
outs for user errors can be set on a per menu basis.
l
Edit Prompt Feature. This allows the user to enter a menu and change the prompts at any time. This is a password protected function so that callers entering the menu cannot access this without knowing the password. All three prompts on each menu can be edited by the user. This al-
lows messages such as daily specials to be updated while the main greeting (introduction prompt) can remain the same.
200.5 MULTI-TASKING This module is utilized on 386 PC based systems to allow on line
programming without taking the system off line. On standard 286 based machines the system must be taken off line in order to make database changes. With the Multi-Tasking module the sys-
tem can still process voice messages while in the programming
mode. This is only available on custom systems.
This option allows the user to run several applications at once. It
uses a priority system to determine which applications receive the most processor time. The priorities are setup in programming for
the multi tasker. This option is described completely in Appendix D.
Issue 1, April 1992 200-5
Page 19
AVP TECHNICAL MANUAL VOICE MESSAGING
SECTION 210
VOICE MESSAGING
210.1 VOICE
MESSAGING
A. PASSWORD
B. GREETING
C. RETRIEVING
MESSAGES
Voice Messaging allows users to send and receive voice sages. The following features are available with the Voice Mail
Module on the
To prevent unauthorized access to your mailbox feature settings, the password can be changed as often as you like. It is a four digit
number unless you are told otherwise by the system administra-
tor. If you forget the code, the administrator can reset it. The greeting is a personal message that a caller hears when they
dial your mailbox. The greeting usually tells the caller that you are
not available, when you can be reached, and how to record a mes­sage. If you do not record a personal message, the system plays the following canned message, “The person you have tried to
reach is unavailable. Your call is being answered by the Automated Voice Processing system. After the tone, please leave a message. When you are finished, hang-up, or press any key for
more options”. When messages are retrieved, new messages are played back
before previously saved messages, and they are played in the or­der they were received. The oldest message is played first. The diagram below shows the features available while you are review-
ing the messages. Features can be accessed at any time. It is not
necessary, to wait until the end of the message. Note that if you
hang up without doing a delete or save, your messages are auto-
matically saved in the same state as they were when you ac­cessed the mailbox.
After you have finished listening to the message the following op­tions are available:
n Forward
mailbox owner. To use this feature you must know the mail­box number of the person you want to forward the mes­sage to. An option off this feature is the ability to add your introductory comments at the beginning of the message. The person receiving the forwarded message hears your comments then the forwarded message.
n Reply
you the message without having to enter a mailbox num­ber. To use this feature, the message must have been sent
from another mailbox owner.
n Date/Time
was sent. The system automatically attaches this informa-
tion to each message.
Allows you to pass the message along to another
Is used to respond directly to the person who left
AVP.
Gives you the date and time that the message
Issue 1, April 1992
21 o-1
Page 20
VOICE MESSAGING
AVP TECHNICAL MANUAL
D. SENDING A MESSAGE
E. STATE
MESSAGE
NOTIFICATION
This allows users to record and send messages to other mailbox
users in the AVP system. The following features are available
when sending messages:
n Replay the message, allows you to listen to the message
you just recorded.
Cancel the message, allows you to terminate the send op-
eration.
Re record the message, allows you to record the message
over again if you are not satisfied with the current one.
The mailbox State determines how the system handles a call when someone tries to leave a message. Usually, this means
playing the called party’s personal greeting and then prompting
the caller to leave a message. However, several other feature se-
lections allow the call to be handled differently. Below are the se­lections available and a description of what they are used for:
n Normal
Plays personal greeting and then takes the
caller’s message.
n Off
disables the mailbox and caller hears, “This mailbox is not available. Press 1 to try another mailbox or 0 for an op­erator.”
n Greeting only
“Press
n Forward to an extension (option)
to try another extension or 0 for an operator.”
plays the personal greeting only and then,
transfers the call to an
extension instead of taking a message.
n Forward to a mailbox
transfers the call to another mailbox
instead of this one. For example, in the evening a sales de-
partment might want messages left in a generic mailbox with common password access.
n Forward to a menu
transfers the caller to a custom de-
signed menu with a number of selections.
These options can be changed by the mailbox user through their
mailbox access.
This instructs the system to contact you on receipt of a message by dialing an alternate phone number or activating a paging de-
vice. This allows you to receive your messages immediately or at
some set time when you are away from your office. The user can change the notification settings through their mailbox.
The following shows the available selections:
n Play
n
n Immediate/Timed n Timed
n Number
is used to hear the current settings.
Off/On
turns this feature off/on.
toggles the type of notification you want.
is used to set the reminder time.
is used to set the number where you can be reached. This number can be an internal extension, outside phone number, or digital pager.
210-2
Issue 1, April 1992
Page 21
AVP TECHNICAL MANUAL
G. EDIT TIME PERIOD
H. DISTRIBUTION LISTS
VOICE MESSAGING
When the system calls you it will say, “I have a new message for
(Your Name). Please enter your password to accept the mes-
sage.” Of course, you can access your messages manually at any-
time. However, if you are expecting an important message or do
not plan to be in the office, this feature provides added flexibility.
If you are not available when the system tries to reach you, it will
redial periodically until you receive the message.
Edit Time Period allows the mailbox owner to edit mailbox settings
for: Daytime, Evenings, Weekends, and Holidays. The items that
may be changed are the greeting, name, password, or the other settings selection.
This feature allows users to create a message and send it to a dis­tribution list. A list may be up to twenty (20) mailboxes. There are
100 distribution lists in the system. The lists may be connected to-
gether to obtain more than 20 total mailboxes. To use this feature,
the Lists setting in Class of Service must have been set to either
Personal or System. The lists are set up in programming portion
of the system. The lists are set up as “pseudo” mailbox numbers.
For example, if the system mailbox numbers are 100-l 58, the dis­tribution list numbers may be ter a list number as they would a mailbox.
This enables a user to en-
Issue 1, April 1992
210-3
Page 22
AVP TECHNICAL MANUAL
AUTOMATED
AUTOMATED All-ENDANT
SECTION 220
22d.l INTRODUCTION
A. SYSTEM ACCESS
B. PASSWORD
C. TRANSFER OPTIONS
D. CALL SCREENING
This feature allows the AVP to answer an extension based upon what digits the caller dialed. This re-
lieves the telephone load on receptionists. The caller can always
reach a live operator by dialing a programmed digit (usually 0). In
addition, the auto attendant module can provide a company direc-
tory so that callers who do not know their party’s extension num-
ber may dial by name to be transferred to the desired party. This
module also supports call screening. This requests that callers
say their name and the system will then call you and play the per­son’s name. At this point you can accept or reject the caller by dial-
ing a digit.
System access allows you to set and edit the special features that
come with the automated attendant. You access extension features like you do for voice messaging;
by dialing into the system, pressing the key, and then entering
your password. To prevent unauthorized access to your extension feature set-
tings, the password can be changed as often as you like. It is a four digit number unless you are told otherwise by the system ad-
ministrator. If you forget the code, the administrator can reset it.
When
can be one of three methods. The user may change these meth-
ods through extension maintenance. This allows the user to cus-
tomize their extension for maximum flexibility. These methods are:
n Supervised
not answer, the call is forwarded.
n Unsupervised
The call is not forwarded in the event you do not answer.
n Immediate Forward
diately without trying to reach the extension.
If the transfer is supervised or forwarded immediately, then you
need to select where the call will be forwarded to. There are sev-
eral forwarding options you can choose from.
This feature prompts the caller for his name before transferring the call. Then you hear, “I have a call from (Persons Name).
Press 1 to accept the call or 2 to reject.” If the call is rejected, it is
handled in accordance with the forwarding instructions. This al-
lows you to screen all incoming calls to accept or reject the call.
AVP forwards a call to your extension the transfer
AVP monitors the transfer. If you do
AVP does not monitor the transfer.
AVP forwards the call imme-
transfer them to
Issue 1, April 1992 220-l
Page 23
AUTOMATED ATTENDANT
AVP TECHNICAL MANUAL
E. CALL HOLDING
F. CALL FORWARDING
This feature allows the caller to remain on hold if your extension is
busy. The caller hears, “That extension is busy. To hold press 1,
press 2 to select another extension, or 3 to leave a message.” With call holding turned off, the call is handled in accordance with the forwarding instructions.
This selection allows you to set how a call is handled on a super­vised transfer or when the call transfer option is set to immediate. These settings may be changed by the user through extension
maintenance for maximum flexibility.
n Forwarding Off
disables this feature and the call is not for-
warded.
n Forward to Mailbox
probably the most common use of this feature. If you don’t answer the caller hears your personal greeting and is prompted to leave a message.
n Forward to Extension
forwards the call to another exten-
sion; for example, a secretary or another sales person.
n Forward to Menu
provides the caller with a menu of spe­cial options. For example, “For information on Product XXX press 1 or press 2 to leave a message.”
n Forward to Outside Number
If you do pick up the phone,
the call is connected to an outside phone number, like your
home or mobile telephone.
220-2 Issue 1, April 1992
Page 24
AVP TECHNICAL MANUAL
Menu Routing
SECTION 230
Menu Routing
230.1 INTRODUCTION This feature allows you
that callers may access information without the assistance of a
live operator by dialing DTMF digits. Callers receive voice prompts such as, “to dial sales, press 1, to dial service, press 2.” Based on the digits dialed the system can perform tions. The caller could be transferred to an extension, the caller could receive an information announcement, the caller could be
routed to voice messaging, etc.. The highlights of this feature are:
l
Multi-level menus, the system allows any number of menu levels to be created.
l
Three recordings-per menu, this allows three different voice recordings to be associated with each menu. There
is an introduction prompt, description prompt, and a in-
struction prompt.
l
Time-outs/Retries on a per menu basis. Retries and time outs for user errors can be set on a per menu basis.
l
Edit Prompt Feature. This allows the user to enter a menu
and change the prompts at any time. This is a password
protected function so that callers entering the menu cannot
access this without knowing the password. All three
prompts on each menu can be edited by the user. This al-
lows messages such as daily specials to be updated while the main greeting (introduction prompt) can remain the same.
build call processing applications so
of a number of ac-
Issue 1, April 1992
230-I
Page 25
AVP TECHNICAL MANUAL
FEATURE OPERATION
FEATURE OPERATION
SECTION 300
300.1
INTRODUCTION
AVP is a powerful tool for telephone automation. With it,
you can:
receive voice messages
send voice messages
l
forward messages to a paging device or outside number
l
record a personal greeting
l
verify the date and time a message was sent
screen incoming calls
l
activate voice menus when you are away from your desk
l
be notified of an important message anytime, anyplace
l
allow a calling party to wait on hold
This guide is designed to show you how to use the
system features. You will learn:
l What the features are used for.
l
How to access them.
l
How to change their settings.
Voice prompts guide you through the operation of all the features. In fact,
AVP is so easy to use that you almost do not need this manual. However, by taking the time to read it, you will get the most out of the product.
Note that the system administrator may not have activated all the
features described in this manual and, therefore, some may not
be accessible. Check with your system administrator about which
features are available on your system.
A. SOME BASICS A menu is a group of features or selections. The features can be
accessed by pressing
#from the
of any push but­ton telephone. Menus are connected in what we call a tree struc­ture, where general topics are broken into more specific areas.
For example, “press 1 to retrieve messages, press 2 to send a message, press 8 for personal options.” These selections are gen­eral topics that deal with a number of feature settings. If you select personal options you hear the following: “press 1 to edit greeting, press 2 to enter name...”
AVP
Issue 1, April 1992 300-l
Page 26
FEATURE OPERATION
AVP TECHNICAL MANUAL
Special keys include the * which replays the selections of the cur-
rent menu, and #which takes you back to the previous menu. The
is also used at specific points in the program to gain access to
system features.
Special Keys
B. GETTING STARTED
Replays the
current selections
As a new user, press the
key often to replay the menu choices.
Takes you to the
previous menu
In this way you will quickly become familiar with the system.
Experienced users may not want to listen to the menu selections at all. In that case, the type ahead feature overrides the voice prompts and allows you to enter a string of keys that will take you
to where you want to be.
Before going further, you need to have the following information:
l
The internal number or phone number to access the plus AVP system
l Your mailbox number
Your extension number Your Password
The feature operation contains the sections for Voice Messaging, Auto Attendant, and the Menu Routing modules of the AVP. These sections are described individually.
300-2
Issue 1, April 1992
Page 27
AVP TECHNICAL MANUAL
VOICE MESSAGING OPERATION
VOICE MESSAGING OPERATION
SECTION 310
310.1
INTRODUCTION Voice Messaging allows
310.2 VOICE MESSSAGING
Retrieve
Message
Listen
Save
Delete
to send and receive voice mes-
sages. This eliminates “telephone tag” and increases productivity.
The following drawing shows the menu structure for voice
ing:
Send
Message
Record your message,
.
Personal
Options
Date/Time
Daytime Evening
Weekends
Holidays
Play q
Off q
Immediate
Timed q
Number
/
q
Listen q
Record
Normal q
Off q
Greet Only q
FWD to EXT
FWD to MBOX
FWD to Menu
Issue 1, April 1992
310-l
Page 28
VOICE MESSAGING OPERATION
AVP TECHNICAL MANUAL
A. SYSTEM ACCESS
to Access your Mailbox
1
. Dial the internal extension;
or outside phone number;
2
Enter your mailbox number;
4. Enter your password:
In order to access the system:
Dial the internal extension or outside phone number of the system. Once connected, you will hear a prompt similar to the follow­ing, “You have reached the voice mail center please enter the mailbox number of the person you are trying to reach. En­ter your mailbox number.”
2.
Enter your mailbox number.
3.
Press the cess your mailbox. The system will respond with the follow-
ing prompt, “Please enter your password.” Note that the
key is the default key set at the factory and the system ad­ministrator may have changed this.
If you are connected to a
your voice mail button (or dial the VM pilot number). The first three
steps are automatically done for you and you begin at the next step.
4. Enter your password. This number is the initial password set
by the system administrator. The default password is 0000. Once you access your mailbox the system always plays a
message about the number of messages you have. The sys­tem tells you the number of new messages, and then the
number of saved messages. For example, “you have two new messages and three saved messages.”
After this you hear the following:
n Press n Press n Press
If you have no messages, the system simply prompts you to:
n press 2 to send a message, n or press 8 for personal options.
key. This tells the system that you want to ac-
phone system, simply press
to retrieve messages to send a message
for personal options
310-2
As a new user, you need to:
1.
Record your name as the owner of this mailbox
2. Change the security code
3. Record a personal greeting
Issue 1, April 1992
Page 29
AVP TECHNICAL MANUAL
VOICE MESSAGING OPERATION
B. RECORD NAME
Recording your name provides a personalized identity for your mailbox. For example, when another VM user leaves you a mes-
sage they hear the following prompt, “message has been sent to
(Your Name).” This gives the caller a confirmation that the mes­sage has been sent to the correct person. If a name is not re­corded the caller hears,
1 234.”
has been sent to mailbox
to Record your Name
1.
Press
Press
3. Press
for personal options
to edit name
to record a new name
1.
Press
2.
Press
The current name (if recorded) will be played.
3.
Press
Once the name has been recorded you can
n press
n n
for personal options. for name option.
to record your name.
to listen to the current name
press [2] to record again
press [3] to erase it
Issue 1, April 1992
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VOICE MESSAGING OPERATION
C. PASSWORD To keep your messages confidential and prevent unauthorized
use of your mailbox, you need to change the password. The pass-
word can be changed as often as you like. The password is a four digit number, unless you are told other-
wise by the system administrator. ‘Select a code that is easy to re­member but is not obvious. For example, do not use 5555. However, the first four digits of your home telephone number might work well. If you forget the code, the administrator can reset
the mailbox.
AVP TECHNICAL MANUAL
to Enter a new Password
2. Press
1.
Press
2.
Press
The current password is played.
3.
Press
Once the security code is entered, you can:
press [I] to review it
n press
for personal options. for password option.
to enter a new password.
record a new code
for personal options
to edit your password
to record a new password
310-4 Issue 1, April 1992
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VOICE MESSAGING OPERATION
AVP TECHNICAL MANUAL
RETRIEVING
MESSAGES
When messages are retrieved, new messages are played back
before previously saved messages, and they are played in the der they were received. The oldest message is played first.
The diagram below shows the features available while you are re­viewing the messages. Features can be accessed at any time. It
is not necessary, to wait until-the end of the message. After hear­ing you have a message, Press 1 to listen to the message.
to Retrieve Messages
Enter your mailbox # + * + password
to retrieve messages
Message must be deleted, or saved
1.
Press
After listening to a message, you must do one of the following:
n
n
n
to listen to the message.
Delete, Press [3]
Save, Press [2]
Forward, Press [4]
Note that even if a message is forwarded, it must be deleted
or saved.
In most cases, you will probably delete the message. If you save it, be aware that the system will automatically erase the message after a period of time. This time is called the retention period and is typically set to a week or so, but ask the system administrator to be sure.
n Forward, Press
to another mailbox owner. To use this feature you must
know the mailbox number of the person you want to for-
ward the message to. You may forward the message as is
or you may add introductory comments (pre-amble) to the message. In this case, the person receiving the forwarded
message will hear your pre-amble (comments) first fol-
lowed by the message.
n Reply, Press
who left you the message without having to enter a mailbox
number. To use this feature, the message must have been
sent from another mailbox owner.
allows you to pass the message along
is used to respond directly to the person
Page 33
AVP TECHNICAL MANUAL
VOICE MESSAGING OPERATION
n Date/Time, Press
message was sent. The system automatically attaches this information to each message.
gives you the date and time that the
that if you hang up without doing a delete or save, your
messages are automatically saved in the same state as they
were
accessed the mailbox.
Issue 1, April 1992
310-7
Page 34
VOICE MESSAGING OPERATION
AVP TECHNICAL MANUAL
SENDING A MESSAGE
You may send messages to other mailbox owners or to a
tion list. A distribution list is a group of mailboxes which will
the message. You only have to record the message once
and the system will automatically send it to the mailboxes in the distribution list. You may send a message to one or any number
of mailboxes after recording it.
to
Send a Message
Enter your mailbox
2. Press
3. Record your message after the tone. finished press any key.
4.
q
to re-record,
the message.
6. Press
You may repeat from step 5 until ail desired mailboxes are entered.
1.
Press
2.
Record your message after the tone and press any key after
to send a message.
to send message,
to re-enter number.
+
+ password
to send a message.
if message is okay,
to cancel.
recording to end the message.
3.
Press
4.
Enter the desired mailbox number.
if message is okay.
SEND
LISTEN
The person’s name (if recorded) or mailbox number is played.
After you finish recording the message and before you press 1 (at Step 3) to send it, you are given the following options:
RERECORD
CANCEL
q ma
5.
Press
to send the message or * to re-enter the mailbox
number.
6.
Enter the next mailbox number to send to, or press
n Re-record the message, Press
n Cancel the message, Press n Listen to the message, Press
PRESS
FUNCTION
SEND the message
RERECORD the message
CANCEL the message
LISTEN to the message
310-8
Issue 1, April 1992
Page 35
AVP TECHNICAL MANUAL
VOICE MESSAGING OPERATION
G. REPLY TO SENDER
Reply to Sender allows the user to respond to a mailbox mes­sage.
AVP will automatically send your reply to the per­son whose message you are responding to. If a response is not permitted, the option key will not be included as part of the menu.
to
Reply to Message
1. Enter your mailbox # + l + password
2.
Press
3.
Press
4.
Press
After the tone leave your message
6.
Hangup to automatically send the reply
Press
2.
Press
3.
Press [1] to continue reply.
4.
After the tone, leave your message.
5.
Hang up to send the reply automatically.
to retrieve your message. to reply to message.
to continue reply
If you need to edit the message, press any key on the telephone key pad instead of hanging up the phone to send the message.
AVP will present the following options:
n Send the message, Press n Replay the message, Press n Cancel the message, Press n Re-record the message, Press
send
playback
rerecord
Issue 1, April 1992
Press
Function
SEND the message
REPLAY the message
CANCEL the message and replay menu
RERECORD the message
To use this feature, the message that you are responding to must
have been sent from within a mailbox in your
tem.
AVP sys-
Page 36
VOICE MESSAGING OPERATION
AVP TECHNICAL MANUAL
H. STATE The mailbox State determines how the system handles a call
when someone tries to leave a message. Usually, this means
ing the called party’s personal greeting and then prompting the caller to leave a message. However, several other feature selec­tions allow the call to be handled differently.
Press Function
NORMAL mode of operation
OFF mailbox is not available
GREETING ONLY does not taks
FORWARD to an extension
FORWARD to a mailbox
FORWARD to a menu
to Set
1
. Enter your mailbox number and password
4. Press for State
5. Select the State
1.
Press
2.
Press
3.
Press [I] for the state option.
for personal options. for other options.
State
for Personal Options-
The diagram below shows the selections available and a descrip­tion of what they are used for:
Normal, Press plays personal greeting and then takes
the caller’s message.
n Off, Press
disables the mailbox and caller hears, “This
mailbox is not available. Press 1 to try another mailbox or 0
for an operator.”
n Greeting only, Press
plays the personal greeting only
and then, Press 1 to try another extension or 0 for an opera-
tor.
Forward to an extension, Press transfers the call to an
extension instead of taking a message.
Forward to a mailbox, Press transfers the call to an-
other mailbox instead of this one. For example, in the eve-
ning a sales department might want messages left in a
generic mailbox with common password access.
n Forward to a menu, Press
transfers the caller to a cus-
tom designed menu with a number of selections.
310-10
Issue 1, April 1992
Page 37
AVP TECHNICAL MANUAL
VOICE MESSAGING OPERATION
MESSAGE
NOTIFICATION
Message Notification instructs the system to contact you on ceipt of a message by dialing an alternate phone number or acti­vating a paging device.
to Set Message Notification
1. Enter your mailbox
Select the
1.
Press
2.
Press
3. Press
for personal options. for other options.
for notification.
Notification type can either be immediate or timed. Where immedi­ate the system will dial you as soon as the message is left, or timed where the system waits to a set time before dialing you.
The following diagram shows you the selections:
of notification
password
immediate
number
Press Function
PLAY the current setting
OFF disables message notification
IMMEDIATE notifies on receipt
TIMED to set the time of day
NUMBER to notify at ext or outside phone
n Play, Press n Off/On, Press n Immediate/Timed, Press
is used to hear the current settings.
turns this feature off/on.
-toggles the type of notification
you want.
n Timed, Press n Number, Press
is used to set the reminder time.
is used to set the number where you can be reached. This number can be an internal extension, outside phone number, or digital pager.
Issue 1, April 1992
31 O-l 1
Page 38
VOICE MESSAGING OPERATION
When the system calls you it will say, “You have a new message for Your Name. Please enter your password to accept the sage.”
Of course, you can access your messages manually at anytime. However, if you are expecting an important message or do not plan to be in the office, this feature provides added flexibility.
If you are not available when the system tries to reach you, it will redial periodically until you receive the message.
AVP TECHNICAL MANUAL
310-12
Issue 1, April 1992
Page 39
AVP TECHNICAL MANUAL VOICE MESSAGING OPERATION
J. EDIT TIME PERIOD Edit Time Period allows the mailbox owner to edit mailbox settings
for: Daytime, Evenings, Weekends, and Holidays. To select a time
period:
to Edit Time Period
DAYTIME
EVENINGS
1.
Press
2.
Press Press
3.
Enter your mailbox
+ *
pa&word
Select a Time Period to edit
for personal options. for time period option.
to edit desired period.
Press
Function
for DAYTIME
for EVENINGS
Issue 1, April 1992
for HOLIDAYS or SPECIALDAYS
After selecting a time period, additional options will be presented. The options correspond to the specific Timed Settings options and
parameters found in Edit Mailbox:
n Press n Press n Press
n Press n Press n Press
n Press
to edit Greeting
to edit Name (the same for all time periods) to edit Password (the same for all time periods)
to change edit time period
for Other Settings
to edit Mailbox State
to edit Message Notification State
31 o-1 3
Page 40
VOICE MESSAGING OPERATION
AVP TECHNICAL MANUAL
K. SEND MESSAGE TO
DISTRIBUTION LIST
Send Message To Distribution List allows the user to create a message and send it to a distribution list. To use this feature, the Lists setting in Class of Service must have been set to either Per-
or System.
r
Send a Message
Enter your mailbox # + * +
2. Press q to send a message.
3. Record your message after the tone. When finished, press any key.
4. Press q if message is okay
q
5. Enter the three digit list number that is to receive the message.
6. Press q to send, or press
q
L
1.
Press
2.
Record your message after the tone and press any key after recording to end the message.
3.
Press
4.
Enter the desired distribution list number.
to send a message.
if message is okay.
to re-record, or
to re-enter.
a Distribution List
q
to cancel.
-/
The distribution name (if recorded) will play.
5.
Press [#] to send the message or ber.
6.
Enter the next list to send to, or press
PRESS
El
q
After you finish recording the message and before you press
Step 3) to send it, you are given the following options:
Re-record the message, Press Cancel the message, Press Listen to the message, Press
FUNCTION
SEND the message
RERECORD the message
CANCEL the message
LISTEN to the message
to re-enter the list num-
(at
310-14
Issue 1, April
1992
Page 41
AVP TECHNICAL MANUAL
AUTOMATED ATTENDANT OPERATION
SECTION 320
AUTOMATED ATTENDANT OPERATION
320.1
INTRODUCTION The following drawing shows the menu structure for the auto-
mated attendant:
Transfer Options
Change
Password
Transfer
Screening
Holding
Screening Holding
I
Call
Forwarding
extension
number
Issue 1, April 1992 320-I
Page 42
AUTOMATED ATTENDANT OPERATION
AVP TECHNICAL MANUAL
A. SYSTEM ACCESS
System access allows you to set and edit the special features that come with the automated attendant. You access extension
tures like you do for voice messaging; by dialing into the system,
pressing the key, and then entering your password. However, note that the key sequences are slightly different.
to Access Extension
. Dial the internal extension;
or outside phone number;
Enter your ext number;
4. Enter your password:
Maintenance
Mailbox maintenance:
l Enter mailbox number l Enter a
l Enter password
Extension maintenance:
l Enter a l Enter extension l Enter password
1.
Dial the internal extension or outside phone number of the system.
2. Press the [*] key.
3. Enter your extension number.
The system will prompt you to, Please enter your password.
4. Enter your password.
This number is the initial password set by the system administra­tor. Once you access the extension maintenance menu you hear the following:
320-2
“To change password press 1, to change call options, screening, or call holding press 2, to change call forwarding press 3.”
As a new user, you need to change your security code
Issue 1, April 1992
Page 43
AVP TECHNICAL MANUAL AUTOMATED ATTENDANT OPERATION
B. PASSWORD
To prevent unauthorized access to your extension feature set­tings, you need to change the password. The password can be
changed as often as you like. It is a four digit number unless you are told otherwise by the system administrator. If you forget the code, the administrator can reset it.
to Enter a new Password
1. Press
Press
Once the security code is entered, you can:
n
n press
for the password option.
press
to review it
record a new code
to change your password
to record a new password
You should always record your own personal password for
security purposes.
Issue 1, April 1992 320-3
Page 44
AUTOMATED ATTENDANT OPERATION
AVP TECHNICAL MANUAL
C. CALL TRANSFER
OPTIONS
supervised
unsupewised
immediate
forward
The diagram below shows the transfer option selections. The Star-
plus AVP can transfer calls utilizing several methods. The user can change these methods through extension maintenance.
1.
2.
When
r
Press Press
to Set Call Transfer Option
Enter your extension number and password
to change Transfer Option
.
3. Press
4. Select Transfer Option
for the call transfer option.
to select transfer option.
AVP forwards a call to your extension the transfer
to select Transfer Option
can be:
Press
Function
SUPERVISED TRANSFER
UNSUPERVISEDTRANSFER
IMMEDIATE FORWARDING
Supervised, Press
If you do not answer, the call is forwarded.
n Unsupervised, Press
the transfer. The call is not forwarded in the event you do
not answer.
n Immediate Forward, Press
call immediately without trying to reach the extension.
If the transfer is supervised or forwarded immediately, then you need to select where the call will be forwarded to.
AVP monitors the transfer.
AVP does not monitor
AVP forwards the
320-4 Issue 1, April 1992
Page 45
AVP TECHNICAL MANUAL AUTOMATED ATTENDANT OPERATION
D. CALL SCREENING
leave as is
This feature prompts the caller for his name before transferring the call. Then, you hear,
accept the call or 2 to reject.” If the call is rejected, it is handled in accordance with the forwarding instructions. To change these op­tions:
r
to Set Call Screening
Enter your extension number and password
2.
Press
3. Press
2
to change Screening Option
to select Screening Option
4. Select Screening Option
2.
Press Press
for the call transfer option.
to select screening option.
Press
have a call for Your Name. Press 1 to
Function
Issue 1, April 1992
ABORT leave as is
Select the screening option:
n On/Off, Press [I] to toggle. n Abort, leave as is, Press
320-S
Page 46
AUTOMATED ATTENDANT OPERATION
AVP TECHNICAL MANUAL
E. CALL HOLDING
This feature allows the caller to remain on hold if your extension is busy. The caller hears, “That extension is busy. To hold press 1,
press 2 to select another extension, or 3 to leave a message.” With call holding turned off, the call is handled in accordance with the forwarding instructions.
to Set Call Holding’
Enter your extension number and password
3.
Press
to select Holding Option
4. Select Screerjng Option
To change these options:
1.
2.
Press Press
for the call transfer option.
to select holding option.
leave as is
Press
ABORT leave as is
Select the holding option:
n On/Off, Press [I] to toggle. n Abort, leave as is, Press
Function
320-6
Issue 1, April 1992
Page 47
AVP TECHNICAL MANUAL
AUTOMATED ATTENDANT OPERATION
F. CALL FORWARDING
This selection allows you to set how a call is handled on a super­vised transfer or when the call transfer option is set to immediate.
to Set Call Forwarding
. Enter your extension number and password
Press
3. Select Forwarding Option
1.
Press
to select forward option.
Press
Function
OFF forwarding disabled
MAILBOX forward
EXTENSION forward
MENU forward
OUTSIDE NUMBER forward
Select forward option.
n Forwarding Off, Press
disables this feature and the call
is not forwarded.
Forward to Mailbox, Press probably the most common
use of this feature. If you don’t answer the caller hears your personal greeting and is prompted to leave a message.
n Forward to Extension, Press
forwards the call to an­other extension; for example, a secretary or another sales person.
n Forward to Menu, Press
provides the caller with a menu of special options. For example, “For information on Product XXX press 1 or press 2 to leave a message.”
Forward to Outside Number, Press If you do pick up
the phone, the call is connected to an outside phone num-
ber, like your home or mobile telephone.
Issue 1, April 1992
320-7
Page 48
Page 49
MENU ROUTING OPERATION
AVP TECHNICAL MANUAL
To facilitate the create of the menus use a form like the one below.
It is a replica of what you will see when you edit your Menu
MENU ROUTE DATABASE FORM
Menu Name
PROMPTS
Introduction
Description
Instruction
Password
KEY ACTIONS
330.2 MENU ROUTING
Time Out
ing menus. Again, the idea is to put your thoughts on paper first.
When you make mistakes, they can be easily changed.
1.
Highlight Menu Routing in the Modules sub menu and press [ENTER]. The Menu Routing sub menu will be presented.
sn525100
Configuration
Utilities
.
Esc: back a menu
back a menu
bar
I
330-2 Issue 1, April 1992
Page 50
AVP TECHNICAL MANUAL
When you enter the menu, Menu Maintenance will be highlighted.
MENU ROUTING OPERATION
l
Menu Maintenance
is used to create, delete, or edit
menus
l
Settings
is used to define the timers and counters that re-
set the menu state in the event of a caller time-out or se-
ries of incorrect dial pad entries.
2.
Press [ENTER] again to display the Menu Maintenance mode.
sn525100
Configuration
I
create Delete
Utilities
I
A. CREATE
B. DELETE
Esc: back a menu
.
back a menu
bar
Three maintenance options are available:
l
Edit Menu
l
Create Menu
l
Delete Menu
As with the other
is used to edit a new or existing voice menu
is used to create a new voice menu
is used to delete an existing voice menu
AVP modules, you must first create a menu before you can edit it. After you have created the menu the actual menu design is done in Edit menu topic.
This command allows you to create a menu that does not cur-
rently exist.
Select Create from the Menu Maintenance menu and the
1. Create data entry screen will be presented.
2.
Enter up to eight characters that describe the menu. The name should be descriptively recognizable so that later you can select it from a list and know what its about without look­ing at it. Also, any spaces are converted to underscores.
3.
After pressing
you will be put into the edit screen. See Edit in the following pages. If you want to remove a menu that is no longer needed use the
Delete option.
1.
Select Delete from Menu Maintenance and an inset listing of existing menus will be presented.
2.
Move the highlight bar to select the menu that is to be de-
leted and press [Enter].
Be very careful with this option. Once a menu is deleted it is no longer recoverable.
Issue 1, April 1992
330-3
Page 51
MENU ROUTING OPERATION
sn525100
Configuration Modules
AVP TECHNICAL MANUAL
Utilities
C. EDIT
Esc: back a menu
back a menu
bar
The Edit function is used to edit both new and existing menus. To
display the Edit screen
from Menu Maintenance. An in-
set listing of existing menus will be presented.
1.
Highlight the menu that you wish to edit and press [ENTER].
nodules
Line Line Line Line Line Line
tl:
Utilities
bar
Line Line Line
edits
I
I
330-4
The Edit Menu screen will be presented. If it is a new menu being edited, the data entry fields will be blank. If it is an existing menu, entries will already be provided.
The Edit screen is made up of several sections. At the very top of the screen is the name of the menu.
2.
Enter the desired comment in the comment line.
This is usually a brief statement as to the purpose of the
menu. For example, description of product information or
transfers of bank funds. It might also be used to remind your-
self of a special message like need to complete this by Tues­day.
3.
Enter the password that will be needed if the voice prompts
on this menu are to be edited over the phone.
Users may edit the prompts on the menu by pressing the cor­rect key. Upon pressing this key, they will be required to en-
Issue 1, April 1992
Page 52
Page 53
MENU ROUTING OPERATION
D. KEY ACTIONS
AVP TECHNICAL MANUAL
prompt file has not yet been created, follow the procedure given above for the Introduction prompt.
8.
Move the highlight bar to Instructions and press [ENTER] to select from a list of previously created voice prompts. If the prompt file has not yet been created, follow the procedure given above for the Introduction prompt.
The bottom part of the screen is concerned with’ Key Actions.
Key actions define the response that is invoked when a particular key is selected. Note there is a field for each dial-pad key and a special field labeled time-out. The time-out field is used to de-
scribe what happens when the caller fails to do anything.
sn525100
Configuration Modules
I I
Utilities
Auto Attendant
Voice
Custom Hangup the Line Play Description Play Instruction
Record Prompts
.
Invalid Key
_
Esc: back a
1.
To define an action, move the highlight bar to select the de­sired key and press [ENTER].
2.
Move the highlight bar to select an action and press [EN-
TER]. A description of the action appears next to the key.
l
Run Another Menu
l
Auto Attendant
rect transfer, a request for the caller to enter an extension number, or by means of a start key. If you select Auto Atten-
dant, 3 transfer options will be presented:
Direct Transfer
caller to a specific extension. Choose the appropriate exten­sion from a listing of extensions that is presented when the option is entered.
Request Extension
AVP to request that the caller enter a specific ex-
tension to which the transfer is to be made.
n Start Key
choose this option to designate a specific key to be the beginning digit of an extension number. For exam­ple, if all of your office extensions begin with can set these specific keys as start keys. When a caller en-
ters the extension number, Menu Routing will automatically
know by the first key pressed that it is an extension and will automatically pass the extension number to Auto
back
menu
executes the menu selected.
is used to transfer a call through either a di-
select this option to automatically route a
choose this option when you want
bar
or 3, you
330-6 Issue 1, April 1992
Page 54
Page 55
MENU ROUTING OPERATION
E. SAMPLE MENUS
AVP TECHNICAL MANUAL
l
To Operator
transfer caller to operator by doing a blind trans-
fer to 0.
l
Record Prompts
allows caller to re-record prompts for a menu. The caller, after pressing the key associated with this action, is prompted for the mehu password. The Introduction, Description, Instructions, -or any say file attached to a lar key can then be edited. This feature is useful for menus
that are changed often. The system will prompt the different voice files that can be edited.
3.
Repeat this procedure for all keys entering the desired func-
tion at each key. Press the [ESC] key when you are finished. Intro is a typical menu. The name of the
is at the top.
There is no Previous Menu since this is the top level. The Introduction is a file called Intro. It is played once when the
call is answered. There is no Description to this menu, just a set of
sn525100
Configuration
Utilities
Instructions. As soon as a caller enters a menu the voice files are played, one after the next. The caller can interrupt the message at any time by pressing a key.
n Keys
a caller presses one of these keys,
,
and
are Auto Attendant start keys. Anytime
AVP will as­sume that it is the first digit of an extension number and will automatically route the call when the remaining digits are entered.
Key
Attendant keys (Time-out, bers. This is because key
is Voice Messaging alone, while the rest of the Auto
and 5) have extension num-
is a transfer by requesting the
caller for the extension number. The others involve direct
transfers to departments.
Note that the * and
keys perform special editing functions and 0 sends the caller to a live operator. The Time-out key, as well as the
Key
n Key
and Key
will permit a caller to leave a voice message in any
key are direct transfers to the operator.
are direct transfers to other extensions.
specified mailbox.
330-8 Issue 1, April 1992
Page 56
AVP TECHNICAL MANUAL
MENU ROUTING OPERATION
Key Key
will disconnect the caller. takes the caller to a secondary menu.
The name of this menu is Product and it is accessed by pressing
key
from the Intro menu as described on the page before. The
Comment field describes the purpose of the menu.
Neither an Introduction prompt nor a
prompt is
needed. There isn’t any need for one. The purpose of this menu is
Configuration
I
Esc:
back a menu
INTRO
Send to Operator
tl:
Utilities
bar
edits
I
to find out what product information the caller is after: AVP. This is done by Instructions to press the appropriate key.
Note that the # key takes the caller back to the menu specified in
the Previous Menu field at the top of the screen.
Key
If you look at the previous menu, Key
is Voice Messaging followed by a mailbox number.
lists Voice Mes­saging alone. The difference is that the previous menu sends the caller to voice messaging and asks him to enter a mailbox number, while here the caller is defaulted to a specific mailbox.
n Key
allows the caller to disconnect.
Let’s look at a menu on a deeper level off of this one which details
the SPAVP product.
Issue 1, April 1992
Page 57
MENU ROUTING OPERATION
AVP TECHNICAL MANUAL
This menu is called SPAVP and it is accessed by pressing from the Previous Menu, Product. This menu is concerned with giving the caller detailed product information on the
AVP
line.
sn525100
Configuration
I -- .
Esc: back a menu
Utilities
bar
edits
There is no Introduction, but there is a long Description. The func­tion of the Description is to provide a general overview of
AVP. This recording lasts for about two minutes. The Instruction prompt tells the caller how to use the menu and, of course, it is played right after the Description. By recording the Description and the Instruction separately, it is possible to replay the instruc-
tions without subjecting the caller to the long presentation on
plus AVP. That’s exactly what is accomplished by press the * key.
The Say action on keys
through
provides more detailed
product information. When Say is activated the associated voice file is played followed by the instructions. It is interesting to note that we could have defined these keys as other Menus and then
used the Description prompt to play a message. However, since the instructions for each of those menus would have been the
same as this one, we opted to use Say in order to streamline the
menu design.
I
I
330-l 0 Issue 1, April 1992
Page 58
AVP TECHNICAL MANUAL
MENU ROUTING OPERATION
330.3 SETTINGS
Select Settings from the Menu Routing menu to display the follow­ing:
sn525100
Configuration Modules
l
Menu Retries: is the number of invalid entries allowed for
Utilities
.lOa
all menus other than the first menu. If this number is reached the following prompt is played, “Please call the ac­count supervisor for assistance” and the call is discon­nected.
I
Configuration
I
Esc:
back a menu Return:
Modules
Utilities
bar
edits
Issue 1, April 1992
330-l
1
Page 59
MENU ROUTING OPERATION
AVP TECHNICAL MANUAL
l
Menu Time-out: is the maximum length of time the caller is
allowed to do nothing on all menus other than the first
menu. If this value is exceeded, the instructions in the
Time-Out key action field are activated.
A. CANNED MENUS
Configuration nodules
I I
Enter the number of seconds
a caller will have before the
menu takes the default action. This is only a default Press ESC to
Timeout: 3 seconds
Esc: back a menu Return:
Utilities
Timeout
and exit.
bar
edits
To set the these values, type the desired value. To erase an exist-
ing value use the Backspace key. Retry values can be set from 0
to 9 (recommended is 3). Time-out values can range from 0 to 99
seconds (recommended is 5 seconds). [ESC] exits and saves
your entry.
These settings are only used on menus that have their re-
tries/time-outs set to 0 on the individual menu settings.
Menu Routing is a canned menu provided with your
AVP system. It is used to forward a mailbox or extension number di­rectly to Auto Attendant. This menu should not be changed or modified by the user. You should only use this menu when you
want to forward an extension or mailbox to Auto Attendant without
specifying an extension.
l
Voice Messaging
is a canned menu provided with your
AVP system. It is used to forward a mailbox or ex-
tension number to Voice Messaging. You should only use
this menu when you want to forward an extension or mail-
box to Voice Messaging without specifying a mailbox.
This menu should not be changed or modified by the user.
l
Auto Attendant
is a canned menu provided with your
plus AVP system. It is used to forward a extension number
to the Auto Attendant.
This menu should not be changed or modified by the user,
330-l 2
Issue 1, April 1992
Page 60
AVP TECHNICAL MANUAL SYSTEM CONFIGURATION
SECTION 400
SYSTEM CONFIGURATION
400.1 HARDWARE BASE UNITS
A. THREE HOUR UNIT
B. SEVEN HOUR UNIT
The hardware base units are the microcomputer (PC) items that
run the
themselves. The base units are combined with voice boards and
software to obtain a complete connected to the phone system. The base units are high quality in-
dustrial grade components designed for years of trouble free serv-
ice.
This hardware platform provides up to three(3) hours of voice stor-
age. The components included are the six(6) slot enclosure with
power supply, 286 CPU board with two(2) Megabytes RAM, SCSI controller card, monochrome video card, 40 Megabyte SCSI hard drive, a serial and parallel port, keyboard, and a monochrome
monitor.
In the standard offered in either a
This hardware platform provides up to seven(7) hours of voice storage. The components included are the six(6) slot enclosure, 286 CPU board with two(2) Megabytes RAM, SCSI controller card, monochrome video card, 80 Megabyte SCSI hard drive, a serial and parallel port, keyboard, and a monochrome monitor.
In the standard offered in a
AVP software. These units are incomplete by
AVP system that can be
AVP software offerings this base unit is or four(4) port version.
AVP software offerings this base unit is
or eight(8) port version.
Issue 1, April 1992 400-l
Page 61
Page 62
AVP TECHNICAL MANUAL SYSTEM CONFIGURATION
400.3 SOFTWARE The software packages for the PACKAGES
A. STANDARD PACKAGES The standard software packages on the
B. CUSTOM PACKAGES
disks and software key that make the system function. The soft-
ware is preloaded onto the machine when the system is ordered. The software packages offered on the three hour, four port-three hour, four port-seven hour, six
seven hour, eight port-seven hour, or the custom package.
fined pot-t/hour configurations that can be ordered. These pack-
ages are: (The first number is the port size,-the second the hour
capacity.)
.
l 4x3 l 4x7
. .
The
AVP software can be custom configured to a specific port/hour size upon request. The system can handle up to 24 ports and can be equipped for a maximum storage time of 15 hours. These capacities are available by ordering special hard-
ware items in addition to the custom software. Some of these
items include a 12 slot enclosure, 386 CPU, and a 200 Megabyte SCSI hard drive.
AVP contain the system
AVP are two
AVP are
400.4 ENCLOSURES The enclosure is the case that houses all PCB’s, power supply
and drives in the sure are available.
A. SIX SLOT ENCLOSURE This enclosure provides six consecutive slots for PCB’s, a 135
watt power supply, and two half height (3.5”) drive bays. This is
the enclosure provided on the three and seven hour base units.
Once the CPU, hard drive card, and video card are installed there are three expansion slots remaining. These slots can be used for
voice boards to expand the port size.
B. TWELVE SLOT
ENCLOSURE
This enclosure provides twelve consecutive slots for PCB’s, a 200
watt power supply, and two half height (3.5”) drive bays. This en­closure can be ordered for a custom system. Once the CPU, hard drive card, video card are installed there are nine expansion slots remaining. These slots can be used for voice boards to expand
the port size.
AVP system. Two versions of the enclo-
Issue 1, April 1992
400-3
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SYSTEM CONFIGURATION
AVP TECHNICAL MANUAL
In addition this enclosure can be ordered in a two six slot layout. In this version the mother board is divided into two enclosures
which are separate from each other.
400-4
Issue 1, April 1992
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Page 65
SYSTEM CONFIGURATION
AVP TECHNICAL MANUAL
C. TWO-HUNDRED (200)
MEGABYTE DRIVE
The 200 megabyte drive will handle approximately
hours of voice storage on the
can be ordered in a custom system.
AVP system. This drive
15)
400.7 VIDEO CARD This card provides the interface between the AVP and the moni-
tor. The card provides a monochrome output. The parallel port on the card is disabled so as not to interfere with the activator. The
card is assigned to interrupt request 7 so as not to interfere with
the voice boards.
400-6 Issue 1, April 1992
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SYSTEM CONFIGURATION
AVP TECHNICAL MANUAL
400.10 MONITOR
The monitor provided with the
(black/white) type. This monitor connects to the video card in the back of the enclosure via a 9 pin connector. This type of monitor requires the least amount of memory to run which provides the AVP with more system memory. It is recommended that mono­chrome always be used, however, the color version as a custom option. This requires a new board and monitor.
AVP is a 14” monochrome
AVP does offer a
400.11 FLOPPY DISK DRIVE
400-8
The floppy disk drive provided with the with a 1.44 (high density)
read/write 720 load system software during upgrades or replacements.
(low density) disks. This disk is used to
capacity. This disk drive will
AVP is a 3.5” size
Issue 1, April 1992
Page 68
Page 69
AVP TECHNICAL MANUAL SPECIFICATIONS
410.1 ENCLOSURE
A. DIMENSIONS
B. ENVIRONMENTAL
SECTION 410
SPECIFICATIONS
l
7” height (7.25 with rubber feet)
l 10.5” width l 16.88” depth
l
0 to
10 to 90% humidity, non-condensing
C. MTBF:
D. INPUT VOLTAGE
E. OUTPUT VOLTAGE
TOLERANCES
F. OUTPUT CURRENT
RATINGS
G.
COOLING
l 35,000 hours
l
90-l 32 or 180-260
47-63 Hz
Vdc 4.75 to 5.25
-5 Vdc -4.50 to -5.50 Vdc 11.40 to 12.60
-12 Vdc 10.80 to 13.20
Vdc 2.3 to 15 Amps
-5 Vdc 0 to Vdc
-12 Vdc 0 to
Amps
to 4.2 Amps
Amps
One 21 cfm fan for card cage and one internal fan for power supply.
H.
PERIPHERALS
MATERIAL
J.
REGULATORY
Issue 1, April 1992
Two half height 5.25” mounting spaces (accessible from
exterior of enclosure)
Chassis Cover
.
Front Panel
Aluminum Gold Alodine finish
Aluminum painted
ABS plastic
The paint meets federal standard 595.
The unit meets the FCC Part 15 requirements for a Class A computing device.
41 o-1
Page 70
SPECIFICATIONS
410.2 VOICE BOARDS
A. REGULATORY
AVP TECHNICAL MANUAL
l
The board meets the FCC Part 15 requirements for a
Class A computing device’.
l
FCC regulatory number : Dialogic D21
Dialogic D21 Dialogic D41
Dialogic
Ringer
410-2
Issue 1, April 1992
Page 71
AVP TECHNICAL MANUAL INSTALLATION
SECTION 500
INSTALLATION
500.1 INTRODUCTION New
ured and all software pre-loaded onto the hard drive. All that is re­quired is to connect the monitor, software controller, and the keyboard. These are all external connections and do not require
the unit to be disassembled. Once these external connections are
made you can power the system up and begin to configure it. The phone systems which make integrating to these
In cases of upgrading either port or hour size, it will be necessary to disassemble the unit to install the voice boards and/or the hard drive and software. The upgrade topic in this section describes these procedures. This section is useful when performing up­grades to an existing system.
The
and
check list of tasks that needs to be completed to properly install your
This chapter discusses the following topics:
AVP systems come with the liardware
AVP software contains configuration files for the
AVP can also integrate with other phone systems
To assist you in this endeavor, we have prepared a
AVP system to another vendors phone system.
l
SITE REQUIREMENTS. This section discusses the envi-
ronment and physical requirements the
AVP re­quires. This includes mounting location and installation considerations.
l
NEW SYSTEM INSTALLATION. This section discusses
the procedures to install a new
AVP system. This section covers the installation of the S/W controller, key­board and monitor, phone line connection as well as sys-
tem start up and initial configuration.
l
SYSTEM UPGRADE INSTALLATION. This section dis­cusses the procedures necessary to upgrade an existing
AVP system. Upgrades consist of increasing port or hour size or both. This requires that new hardware and software be installed onto the
AVP system. This
section covers both hardware and software items utilized
in an upgrade.
l
PRE-INSTALLATION WORKSHEET. This is used to
gather certain information that is needed to properly config-
ure the AVP system when not connecting it to a
phone system. A series of tests/questions about the phone system are presented. From these results you will be able to configure the
AVP to work with the phone sys-
tem. The worksheet is located at the end of this section. If
you are connecting the AVP to a
phone sys-
tem you can bypass this section.
Issue 1, April 1992 500-I
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INSTALLATION
AVP TECHNICAL MANUAL
500.2 SITE Selection of a suitable location is the most basic, yet most critical
consideration in the installation of the
following factors should be considered when choosing an appro-
priate location for equipment
l
Ample space must be allowed to remove the cabinet
cover, to access assemblies and cards within the cabinet and allow space for connections to the unit. There must be
room to insert floppy disks into the drive.
l
A separately fused, dedicated 117 volts AC, 10 amp, 60
Hz, single phase, 3 wire power outlet should be located
within 5 feet of the system.
l
Location of the ered when selecting a location for the system.
l
A well ventilated, and temperature range of 50” to 80” degrees F and a relative
humidity range of 10 % to 85 % (non-condensing) must be provided.
l
Hazardous or flammable materials should be removed
from the vicinity of the system. The immediate area must
not be subject to flooding or excess moisture. The cabinet should be isolated from areas of moving machinery or equipment. It is also recommended that static electricity producing carpets not be installed in the area.
l
The system should be placed in an electrically noise free
environment, isolated and shielded from equipment that causes electro-magnetic interference
quency interference (RFI). Examples of electrical noise are
rotating electrical machinery, arc welding equipment, and radio transmitters.
A. SITE PREPARATION
The
AVP is a table top system. A solid table or desk top, approximately 60 inches by 28 inches, is needed for the chassis, monitor and keyboard. If a shelf is to be used, the combined weight of these items is approximately 50 pounds. Do not install the system in a closet or on the floor where it may be bumped, ex­posed to moisture, or where the cables may cause a hazard.
POWER CABLING AND To function properly, the
GROUNDING powered.
l
Before installing the
electrical outlets for proper grounding and voltage. Be sure the third wire power ground connects to the building input transformer or a suitable ground rod. Voltage measure-
ments between the black wire (measured from the smaller of the two slots on an outlet) and third wire ground should
equal 117 Volts AC.
l
In areas where electrical storms pose a danger, install a transient AC protection device in the power lines. This is
particularly important where power is provided by outside
line terminations must be consid-
lighted area having a optimum
AVP systems must be correctly
AVP, inspect all wiring and
AVP system. The
or radio fre-
500-2 Issue 1, April 1992
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AVP TECHNICAL MANUAL
INSTALLATION
overhead lines. Install a transient AC protection device if the system is installed in a manufacturing area where mo­tor driven machinery and such is installed.
l
Protect the equipment against accumulated static electric­ity which can damage’sensitive electronic circuitry in the enclosure. If the site is at a high altitude or in a dry climate, humidifying the area may be necessary to correct static electricity problems.
500.3 NEW SYSTEM HARDWARE INSTALLATION
A. MONITOR AND
KEYBOARD INSTALLATION
New
AVP systems come with the hardware ured and all software pre-loaded onto the hard drive. All that is quired is to connect the monitor, software controller, and the
keyboard. These are all external connections and do not require
the unit to be disassembled. Once these external connections are
made you can power the system up and begin to configure it. This
section includes installing the monitor, keyboard,
controller,
phone lines, and initial configuration programming. After the system has been placed in the selected location, you
need to connect the monitor and keyboard.
1.
Connect the monitor to the 9 pin connector on the video con­troller board on the back of the system. The video controller board can be identified by the female 25
pin connector, and the male 9 pin connector.
2.
Connect the round 5 pin plug from the keyboard to the mat­ing jack on the front of the enclosure. The connector is keyed
so that it will only install in one position.
Connect the monitor here
Issue 1, April 1992
VIDEO Board
Connect the keyboard here
500-3
Page 74
INSTALLATION
AVP TECHNICAL MANUAL
B. INSTALLING THE
CONTROLLER
The controller resembles a standard male/female parallel tor and simply plugs into the parallel port on the back of the PC. If
you have a parallel printer or other device attached to that port,
temporarily remove it, install the controller, and then reinstall the
device on the back of the controller.
IMPORTANT! The software controller is designed to recognize the type and version number of the
your system,
A VP will not function properly unless this
installed on
controller is installed at all times.
1.
Install the controller on the parallel port of the CPU card.
If you attach a printer to the back of the controller, do not turn the device off or take it off-line. Doing so, might cause the AVP program to stop running. If this condition does occur, discon­nect the printer from the PC before turning it off or taking it off line.
Connect the
C. CONNECTING THE
PHONE LINES
CPU Board
The
AVP system uses standard RJ-14 modular jacks to
connect the phone system to the voice board. The four port voice
software key here
board has two (2) RJ-14 connectors. Each RJ-14 carries two tele­phone lines, line 1 is on the GN-RD pair, and line 2 is on the
YL pair. The two port board also has two modular connectors.
Each connector carries one line on the GN-RD pair.
1.
With the board components face up and the jacks on the
right side, the top connector is for channels one and two and
the bottom connector is for channels three and four. Within
each connector, the inside pair of wires is for channels one and three, and the outside pair is for channels two and four. On a two port board the inside pair on the upper connector is for channel 1 and the inside pair on the lower connector is for channel 2.
500-4 Issue 1, April 1992
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AVP TECHNICAL MANUAL
If you have RJ-14 terminations for your phone lines then you need a pair of standard
INSTALLATION
modular cables.
2.
Connect the modular connectors to any of the jacks on the board. The cable should slide in easily and snap in place
when the connection is made.
4 Port Voice Board
Uses RJ14 type wiring
Black/Yellow Port 2
Green/Red Port 1
1
2 Upper modular connector
3
4Lower modular connector
Black/Yellow Port 4
Green/Red Port 3
AUDIO Board(s) Up to 3
2 Port Voice Board
r
Uses
Green/Red Port 1
1 Upper modular connector
1 type wiring
Green/Red Port 2
To Telephone Extensions
Issue 1, April 1992
To Telephone Extensions
Page 76
INSTALLATION
AVP TECHNICAL MANUAL
500.4 NEW SYSTEM SOFTWARE
INSTALLATION
A. INITIAL SET UP Once the hardware items are‘installed, you are ready to power the
system up and configure the basic items needed for integration.
1.
Push the power switch on the front of the enclosure to the ON (depressed) position.
The system should go through its power up procedure and load the system software. You should be showing the lines and current status window.
2.
Write down the serial number in the
the main screen
left corner of the
Automated
Disk=
Line
Files=
Waiting
Waiting
Processing
12
current status
Line current status
3 4
Waiting
Waiting
Communications Systems
Copyright(c) 1988-1991
screen. It is labeled SN:XXXXXX
3.
Simultaneously depress the
0] keys to shutdown
the system.
The system will shut down and you will be at the Vodavi Main Menu.
4.
Enter a
to go to the utility menu.
500-6
Issue 1, April 1992
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AVP TECHNICAL MANUAL
INSTALLATION
A listing of the
phone systems that may be loaded will ap­pear. These items are lettered G-K to represent the various plus phone systems that integrate with the
5.
Enter the letter (G-K) that represents the phone system set-
AVP.
tings you wish to load.
6.
Press any key if you are sure this is the phone system you wish to load. Press [CTRL-C] to abort the operation. Once the settings are loaded you will be returned to the utility
menu.
7.
Enter [C] to set the time and date. Follow the prompts on the screen to set the time and date.
Issue 1, April 1992
8.
Press X to return to the main menu.
9.
Enter a
and press the [ENTER] key to start the mainte-
nance program.
500-7
Page 78
AVP TECHNICAL MANUAL
The system will load the maintenance program and prompt you
for a password.
Configuration
I
Esc: back a menu
1.
Press the [ENTER] key. This is the default password.
:
Utilities
bar
edits
The highlight bar should appear on the configuration menu item.
2.
Press the [DOWN ARROW] or [ENTER] key to pull down the menu.
3.
Highlight the Environment item and press [ENTER].
4.
Highlight the Phone System item and press [ENTER].
5.
Highlight the Load Phone System item and press [ENTER].
I
sn525100
Configuration Registration
Environment
Load Phone Settings
Select the file name that best describes your phone system. If the list does not include a default
Esc: back a menu
The
Load Saw?
L
phone system that you just loaded from the utility
menu should appear. It will have a
Utilities
.PBX
I
ESC
exit
back
a
:
bar
extension. Press the [EN­TER] key to load these settings. This is the second step in a two step process, the first step was already done in the utility menu.
Refer to the subsection B, System Defaults for a definition of what
settings are loaded with each phone system.
this
example a// Starplus phone systems are shown.
I
Issue 1, April 1992
Page 79
Press the [ESC] key twice.
6.
7.
Highlight the Registration item and press [ENTER].
8.
Highlight the Edit Registration item and press [ENTER].
9. Complete the registration form.
You may use the arrow keys, backspace, and enter keys to
edit the registration-form.
B. SYSTEM DEFAULTS
sn525100
Configuration
I-
, . .
Esc: back a menu
.
nodules
Company : street : City : state : Zip : Phone : Number of Lines : Number of Ext. :
PBX
Bought Publications read :
Utilities
:
from:
Press ESC when done.
bar Backspace: edits
10. Press the [ESC] key twice to return to the configuration menu.
You will be returned to the Configuration main menu item.
11. Press
to exit the programming mode. You will be returned to the Vodavi menu. You may now press
to boot the system up or press
to fur­ther configure the system. Sections 600-650 describe the pro­gramming for the individual menu items.
By default, all ports are set to Voice Mail, request extension.
This section defines the settings for the various
phone systems that may be loaded from the utility menu. When you load a phone system from the menu, default mailboxes and auto atten­dant extensions, as well as five class of services are created to
match the phone system you selected. In the case of the SPX the
system defaults to match the PCDBA default data disk.
I
I
Issue 1, April 1992
Page 80
INSTALLATION
AVP TECHNICAL MANUAL
COS
00
(LEVEL 1) User type 1, max message length 300 seconds, max message count 100, max retention 30 days, use message waiting lamps, lists personal.
01
(LEVEL 2) User type 1, max message length 300 seconds, max message count 100, max retention 30 days, ignore message
waiting lamps, lists personal.
02
(LEVEL 3) User type 2, max message length 180 seconds, max message count 50, max retention 15 days, use message
waiting lamps, lists personal.
03
(LEVEL 4) User type 5, max message length 90 seconds, max message count 25, max retention 10 days, ignore message
waiting lamps, lists none.
04
(DIST LIST) User type 8
THIS COS SHOULD ONLY BE ASSIGNED TO MAILBOX NUM-
BERS
REPRESENTING DISTRIBUTION LISTS! DO
NOTASSIGN NORMAL VOICE MAIL USERS THIS COS!
1428 Digital Settings
System
l
Input Lengths
3 Digit mailbox and extension lengths,
password is 4 digits
Global Settings
l
Initiate Channels
All 4 ports default to Voice Messaging
(day, night, weekend, holiday)
l
Number of Rings
2
Mailboxes
l
Mailbox numbers: 100
127. Also one mailbox number
999. Mailbox 999 is set to forward to disconnect menu at all times. This mailbox should not be changed. Mailbox(s)
100
127 set to COS 0 and no notification for all time peri-
ods.
Auto Attendant
Extensions
l
Extension numbers 100
tension 100
127 set to blind transfer, no hold, no screen-
127, copy mailbox settings. Ex-
ing for all time periods.
Extension Settings
l
Operator 0, 0 for operator to operator, outside transfer blind, blind transfer wait 1 second.
500-l 0
Issue 1, April 1992
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AVP TECHNICAL MANUAL
System
Global Settings
Mailboxes
Auto Attendant
INSTALLATION
2856 Digital Settings
l
Input Lengths
3 Digit mailbox and extension lengths,
password is 4 digits
l
Initiate Channels
All 4 ports default to Voice Messaging
(day, night, weekend, holiday)
l
Number of Rings
l
Mailbox numbers: 100
2
155. Also one mailbox number
999. Mailbox 999 is set to forward to disconnect menu at all times. This mailbox should not be changed. Mailbox(s)
100
155 set to COS 0 and no notification for all time peri-
ods.
l
Extensions, Extension numbers 100
155, copy mailbox
settings.
Extension 100
155 set to blind transfer, no hold, no screening for
all time periods.
Extension Settings
l
Operator 0, 0 for operator to operator, outside transfer blind, blind transfer wait 1 second.
2448 Settings
System
l
Input Lengths password is 4 digits
Global Settings
l
Initiate Channels (day, night, weekend, holiday)
l
Number of Rings
Mailboxes
l
Mailbox numbers: 10
Mailbox 99 is set to forward to disconnect menu at all times. This mailbox should not be changed. Mailbox(s) 10 57 set to COS 0 and no notification for all time periods.
Auto Attendant
2 Digits mailbox and extension lengths,
All 4 ports default to Voice Messaging
2
57. Also one mailbox number 99.
Issue 1, April 1992
l
Extensions, Extension numbers 57, copy mailbox tings.Extension 10 screening for all time periods.
Extension Settings
l
Operator 0, 0 for operator to operator, outside transfer
blind, blind transfer wait 1 second.
57 set to blind transfer, no hold, no
500-l 1
Page 82
Page 83
Page 84
INSTALLATION
AVP TECHNICAL MANUAL
Utility Menu
This is the menu that allows you to select the various system op­tions. Each of these option is described individually. The items on this menu are:
Voice Board, [A]
. CPC Auto, [B]
l
Time and Date, [C]
l
Delete Log Files, [D]
l Message Backup, [E] l Restore Messages, [F]
Load 2448 System, [G]
l
Load 96EX System, [H]
l
Load 1428 System, [I]
l
Load 2856 System,
l
Load SPX System, [K]
l Save Configuration, [L]
l Restore Defaults, [M]
Return to Main, [X]
l
Issue 1, April 1992
Page 85
Page 86
Page 87
Page 88
Page 89
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INSTALLATION
AVP TECHNICAL MANUAL
Load 2856 Settings
This option loads the
2856 digital phone settings into the AVP for proper interfacing. Any current phone information is checked for and if found, a caution message will be prompted. The option loads the following information specifically for the 2856:
Mailbox Numbers
l Extension Numbers
l
Feature Prefixes, Input Lengths
You must also go into database programming and load the phone setting from the Configuration/Environment/Phone System/Load
Phone Settings item! This will load the proper CPC tone plan for
the
system. Refer to Section 500.4, A. Initial Set Up for
the procedure.
Load SPX Settings
This option loads the
SPX phone settings into the AVP for proper interfacing. Any current phone information is checked for and if found, a caution message will be prompted. The option
loads the following information specifically for the SPX: (SPX matches the PCDBA default data disk
l Mailbox Numbers
Extension Numbers
Feature Prefixes, Input Lengths
You must also go into database programming and load the phone setting from the Configuration/Environment/Phone System/Load
Phone Settings item! This will load the proper CPC tone plan for
the
system. Refer to Section 500.4, A. Initial Set Up for
the procedure.
Save Configuration [L.BAT]
This option saves the system settings to a floppy disk. Information that is saved is the mailbox/extension information and the phone
system settings. To restore the information type the following:
1.
RESTORE A: C:\SPAVP\*.*
[ENTER]
500-20
Issue 1, April 1992
Page 91
D.
CONFIG.SYS
AVP TECHNICAL MANUAL INSTALLATION
Load Defaults
This option erases all system information and returns the system
to its’ original settings. The following information is erased so be
careful with this option:
l Mailbox/Extension information
l
Phone System
Plan
When selecting this, five default class of services are loaded auto­matically. Their definition is as follows:
00
(LEVEL 1) User type 1, max message length 300 seconds,
max message count 100, max retention 30 days, use message
waiting lamps, lists personal. 01
(LEVEL 2) User type 1, max message length 300 seconds,
max message count 100, max retention 30 days, ignore message
waiting lamps, lists personal.
02
(LEVEL 3) User type 2, max message length 180 seconds,
max message count 50, max retention 15 days, use message
waiting lamps, lists personal. 03
(LEVEL 4) User type 5, max message length 90 seconds,
max message count 25, max retention 10 days, ignore message
waiting lamps, lists none. 04
(DIST LIST) User type 8
THIS COS SHOULD ONLY BE ASSIGNED TO MAILBOX NUM­BERS THAT ARE REPRESENTING DISTRIBUTION LISTS! DO NOTASSIGN NORMAL VOICE MAIL USERS THIS COS!
and
These are the files used to load the correct PC settings and the voice board portion of the AVP. When you receive a new AVP, these settings are already set correctly. It is only when you up­grade that is possible that these settings need to be changed. The
AVP has a built in editor to allow these files to be edited.
The possible changes that could be made to each file is described
below.
AUTOEXEC.BAT The only line that will be changed in this file is the
line.
The
switch loads 4 channels (ports) with 16K of memory.
This may be changed by doing this:
1. Enter
[ENTER]
2. Type ED I
Issue 1, April 1992
Page 92
INSTALLATION
E. REMOTE
PROGRAMMING OPTION
AVP TECHNICAL MANUAL
3.
The editor screen will appear with the file contents shown.
4.
Use the arrow key to move to the 6 in the 64 entry and press [DEL] twice to erase. Then modify the setting as follows:
l
2 Ports should read
l
4 Ports should read
l 6 Ports should read
8 Ports should read
12 Ports should read
l
5.
Press
6.
Type [VODAVI] and press the [ENTER] key to pull-up the
to save the file and exit the editor.
(type 32) (type 64)
(type 96).
(type 128)
(type 192)
main menu.
The config.sys file can be updated through database program-
ming. Refer to section 610, config.sys item for more information.
The remote programming option provides a 2400 Baud modem and the host end of Carbon Copy communications software. By
purchasing the guest end of Carbon Copy, the user may program
the
modem, to emulate the
AVP off site. Carbon Copy allows a remote PC via
keyboard. This allows the remote
end to program the system just as if they were on site. The remote programming option can be installed on a new or ex-
isting system. If installed on a new system, the modem board is al-
ready set up and the Carbon Copy software loaded on the hard drive. All that has to be edited is the Autoexec.bat file to load the software on boot up. If installed on an existing system, all the pro-
cedures below must be followed.
MODEM INSTALLATION
The system must be powered down for this part of the installation.
A grounded wrist strap should also be worn.
1.
Remove the screws from both sides of the enclosure and the six screws on the rear of the enclosure and remove the cover.
2.
Set the modem jumpers to select COM 2.
Follow the instructions on the modem documentation.
3.
Install the modem into a empty card slot and secure the card
bracket with the
4.
Replace the cover and secure the screws.
5.
Power the system up and verify the system boots up.
screw.
If not, remove the cover and check the modem for seating,
loose connections.
INSTALLING CARBON COPY
This procedure will load the Carbon Copy host end onto the hard
drive of the
AVP. The system should be at the Vodavi
menu.
1.
Install the Carbon Copy disk into the floppy drive. (Label faces away from eject button.)
2.
Type [A:] then press the [ENTER] key.
3.
Type CCSTART and press the [ENTER] key.
500-22 Issue 1, April 1992
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AVP TECHNICAL MANUAL
MODIFYING
To have Carbon Copy load automatically whenever the SPAVP is
turned on you must modify the AUTOEXEC.BAT file. The follow-
ing instructions should help you perform this task.
Using the up arrow key move the cursor up to the blank line that you just created and type CD\CCOPY then press [ENTER]. This will create another blank line.
INSTALLATION
4.
Enter your company name at the sign in screen. Make sure the spelling is correct as you only get one chance
to enter the company name.
5.
Answer all of the questions as they appear on the screen.
Select modem type AT Compatible.
6.
Enter a [X] when done with all the questions.
7. Type [C:] and then the [ENTER] key.
8.
Type [CD\] and press the [ENTER] key.
9.
Type [MD CCOPY] and press the [ENTER] key.
10. Type [CD\CCOPY] and press the [ENTER] key.
11. Type [COPY A:\*.*] and press the [ENTER] key. The system will copy the files from the diskette to the
C:\CCOPY directory on the hard drive.
12. When finished, type [VODAVI] and press the [ENTER] key. You will be returned to the Vodavi main menu.
TO RUN CARBON COPY
1.
At the Vodavi Menu type CD\SPAVP and press [ENTER].
2.
Type ED
and press [ENTER].
Be extremely careful at this point. Any changes you make can adversely affect the way your SPAVP will run.
3.
Using the arrow keys move the cursor to the beginning of the line that reads “VODAVI
and press enter (VODAVI 1
should move down one line).
4.
On the blank line type CC and press [ENTER]. Another blank line will be created.
5.
On this blank line type CD\
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6.
Using the up arrow key move the cursor to the line that starts
with PATH. Move the cursor to the end of this line and type
At this point your AUTOEXEC.BAT file should look similar to the following example. This is only an
AUTOEXEC.BAT file may be
slightly different.
ECHO OFF SET COMSPEC=C:\DOS\COMMAND.COM VERIFY OFF
PATH C:\DOS;C:\VODAVI;C:\CCOPY
PROMPT $P$G
CD\CCOPY cc CD\ VODAVI 1
7.
Press and hold the control (Ctrl) button and press the F2 but-
ton (this will save the changes that you have just made to the
AUTOEXEC.BAT file). Type [VODAVI] then press the [EN­TER] key.
8.
Turn the computer off and let it sit for a few minutes, then turn it back on. When you watch the screen you should see the CCOPY screen appear for a short period of time before the SPAVP program starts.
If you see any ERROR messages on the screen during the sys-
tem start up please call a Vodavi Field Service Representative for
help.
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AVP TECHNICAL MANUAL
INSTALLATION
500.5 SYSTEM UPGRADES
A. PORT UPGRADES
This section describes the procedures involved in upgrading an
existing platform that can expand up to 12 ports and 15 hour storage ca­pacity. Upgrades are divided into three types, port, storage, or
both.
Port upgrades increase the line capacity of the
is achieved by adding additional voice boards and updating the software controller. The voice boards are offered in either two (2) or four (4) port versions.
Whenever you are increasing port capacity on a system that con­tains a two port board, you should remove the two port board and
install the four port board in its place. Then install any additional two or four port boards from there.
REPLACING THE VOICE BOARD
This board is the interface between the voice processing system and the telephone system. The conversion between voice and
digital information takes place on this board. Each board provides two modular jacks for the connection of four lines from the tele-
phone system. Each jack connects two lines. There is also a two
line version of the card. This contains only one modular jack. This
jack connects the two lines.
1. Remove the enclosure.
2.
Disconnect any line cords connected to the voice board.
3.
Remove the 6-32 screw in the back of the enclosure holding
the board in place.
4.
Gently lift the card out of the system.
Make sure the new/additional board switch settings are configured
properly. Refer to the chart below and text Voice BOARD SET­TINGS for the correct setting information.
5.
Install the new card, being certain it is perpendicular to the enclosure.
6.
Make certain the board is secured in its connector. Reinstall
the 6-32 screw to secure the back edge of the board into
place.
7.
Put the cover on the enclosure and power up the system to make sure it boots.
If the system does not boot up, remove the cover and verify all
connections and switch settings.
AVP. The base
AVP system is a flexible
AVP. This
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INSTALLATION
AVP TECHNICAL MANUAL
VOICE BOARD
There are three jumpers and a DIP switch that need to be set on
the voice board. The jumpers are labeled JP7,
, and JP5.
Each is located near the bottom of the board just above the bus connector. The DIP switch, labeled SW1 , located above the bus connector, has four toggle switches.
l
Jumper JP7 is used to identify the terminating voice board in your
AVP system. This jumper must only be in­stalled on one voice board in a multiple board system. It doesn’t matter on which board it is installed, as long as the other voice boards in the system (if any), do not have JP7 installed.
On a one board installation the jumper should be installed. On a multiple board installation we recommend that the first voice board have the jumper installed and all other boards should not have the jumper installed.
l
Jumper
is used to select the IRQ used by the voice board(s). This setting must be the same for all voice boards. The IRQ selected for the voice board(s) must not
conflict with the
used by other system peripherals. The board should be set to utilize IRQ5. Do not change the setting.
Jumper strap
2 3
5
4
6 7
..
. .
500-26
Jumper JP
,’
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AVP TECHNICAL MANUAL INSTALLATION
l
Jumper JP5 is used to select the base memory address that will be occupied by the voice board(s). The default set­ting is almost always the best choice, because memory
paragraph
is reserved for add-on hardware like the
AVP voice boards. However, there could be a memory address conflict between the voice board(s) and other add-on hardware (such as a tape drive controller, a network card, etc.) in the
flict, and the
paragraph is available (not used by
paragraph. If there is a con-
other hardware, especially EGA/VGA cards), JP5 can be used to change the base memory address to the paragraph.
The voice boards will be shipped with Jumper JP5 re-
moved, designating change the base memory setting to
J P5.
A VP always uses
as the base memory setting. To
install Jumper
address. Do not
change this
l
DIP Switch SW1 , Positions
are used to set the voice board’s memory offset address. The selected address is relative to the base setting defined by Jumper JP5. The memory base address combined with the memory offset
address determine the memory location for each voice
board. Each voice board can occupy a 200K block of mem-
ory. There are sixteen possible voice board memory ad­dress settings. The board with the lowest address is designated as the first board in the system and will contain
lines 1 through 4. The next lowest address is the second
board in the system and will contain lines 5 through 8. A basic
AVP system can contain up to 3 boards.
The basic rules for selecting memory addresses are as follows:
l
Different Address For Each Voice Board
In multiple
board installations, you must use different addresses for
each board. If you do not,
AVP will either not rec­ognize the number of boards in your system, or will not process calls correctly.
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Consecutive Addresses For All Voice Boards
In multiple board installations, it is best to set the addresses of the boards so that all boards are grouped in consecutive ad­dresses. there will be 200 bytes in between each board.
The first board is at
the second at D200, the third at
D400.
l
Addresses Must Not Conflict With Other Hardware address range(s) selected for your voice board(s) must not be the same as the memory address range(s) used by other hardware in the system. This includes other add on hardware.
The
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INSTALLATION
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The following settings are provided as examples.
Switch 1 settings, board 1
Address
Switch 1 settings, board
Address D200
Switch 1 settings, board 3
Address D400
Multiple voice board installation, switch 1 settings
SOFTWARE INSTALLATION
When you upgrade your port capacity, you will need to update the software controller via a set of disks that came with your upgrade package.
To install the AVP MASTER DISKETTE DISK I into the floppy disk drive. Make sure that the root directory of C drive is displayed on your monitor: c:\
1.
Close the drive door and type: A: identifies the drive where you have just inserted the
plus AVP MASTER DISKETTE DISK I. C: designates the
target drive onto which the
2.
Follow the directions on the screen. The system will prompt you to insert the diskettes. When this procedure is complete, which requires less than a minute, the system will display the following message:
AVP Installation complete.
3.
Type main menu. From there you can enter a 2 to go to the mainte­nance program to reconfigure the system. Refer to Section 620, Modules, Global Settings, Initiate Channel item to recon-
figure the ports.
AVP upgrade program, insert the
C: [ENTER]
AVP files will be copied.
[ENTER]. This will return you to the Vodavi
STORAGE CAPACITY
The hard drive is the storage device for the system. It provides storage for the voice prompts, system software, operating system, and user voice messages. The storage capacity of the hard disk is either 40, 80, or 200 MB, depending upon the storage time or­dered.
There are four (4) stages to replacing a hard disk, they are:
Issue 1, April 1992
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AVP TECHNICAL MANUAL INSTALLATION
l
Backup the existing hard drive. Refer to Appendix G for
backup procedures.
l
Remove the existing hard drive.
l
Install the new hard drive.
l
Restore the backed up information to the new hard drive. Refer to Appendix G for restore procedures.
HARD DRIVE REPLACEMENT
1. Remove the enclosure.
2.
Locate the ribbon cable and power connector on the hard disk and disconnect them. Be sure to make note.of the polar­ity of the connector so it may be reconnected the same way.
3.
Remove the four (4) screws securing the hard disk from the top and bottom of the enclosure, then slide the drive out.
4.
The new hard disk will not come with a set of mounting brack­ets. Screw the brackets onto the drive.
5.
Slide the drive into the enclosure, replace the screws and tighten them securely.
6.
Connect the ribbon cable and power connector to the new drive and make sure the polarity is the same as before.
7.
Put the cover on the enclosure and power up the system to make sure it boots.
SOFTWARE INSTALLATION
When you upgrade your hour capacity, you will need to update the software controller via a set of disks that came with your up-
grade package.
To install the
AVP upgrade program, insert the
AVP MASTER DISKETTE DISK I into the floppy disk drive. Make
sure that the root directory of C drive is displayed on your monitor: c:\
1.
Close the drive door and type:
C: [ENTER]
A: identifies the drive where you have just inserted the
plus AVP MASTER DISKETTE DISK I. C: designates the target drive onto which the
2.
Follow the directions on the screen. The system will prompt
AVP files will be copied.
you to insert the diskettes. When this procedure is complete, which requires less than a minute, the system will display the system will display the following message:
AVP Installation complete.
3.
Type
[ENTER]. This will return you to the Vodavi main menu. From there you can enter a 2 to go to the mainte­nance program to reconfigure the system.
C. PORT AND STORAGE
UPGRADES
It is possible that an upgrade could consist of both a port and age increase. In these cases you will receive the additional voice boards and hard drive and one set of software. This software con-
tains the information for both the port and storage capacity.
1.
Add the new voice board(s) as per the Port Upgrade topic.
Do not follow the software procedure in that section.
2.
Add the new hard drive as per the Storage Capacity topic.
Do not follow the software procedure in that section.
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INSTALLATION
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3.
Follow the software procedure described in this section.
SOFTWARE INSTALLATION
When you upgrade your port and hour capacity, you will need to
update the software controller via a set of disks that came with
your upgrade package. To install the
AVP upgrade program, insert the AVP MASTER DISKETTE DISK I into the floppy disk drive. Make sure that the root directory of C drive is displayed on your monitor: c:\
1.
Close the drive door and type: A:INSTALL C: [ENTER]
A: identifies the drive where you have just inserted the
plus AVP MASTER DISKETTE DISK I. C: designates the
target drive onto which the
AVP files will be copied. When this procedure is complete, which requires less than a minute, the system will display the following message:
2.
Follow the directions on the screen. The system will prompt you to insert the diskettes. When this procedure is complete, which requires less than a minute, the system will display the
AVP Installation complete.
3.
Type
[ENTER]. This will return you to the Vodavi main menu. From there you can enter a 2 to go to the mainte­nance program to reconfigure the system.
600.6
PRE-INSTALLATIO This section describes the procedure of gathering information to N WORKSHEET
configure the systems. On the following pages is a worksheet that must be com­pleted before you begin the actual installation of The worksheet serves the following purpose:
l
It is used to gather the PBX feature commands needed to perform basic holds, and reconnects.
It is important to re emphasize, one last time, that you should an­swer as many of the questions from the worksheet as you can and perform the tests that are detailed as best as you can.
l
Phone System Hardware Requirements
l
Make/Model of Phone System:
l
Phone System Software Level:
l
Number of Stations:
l
Can you connect a regular Touch-Tone telephone (i.e., AT&T (2500 set) to the Phone System and use it as sta­tion?
AVP to integrate with non-Starplus phone
AVP.
AVP routines like call transfers, call
500-30 Issue 1, April 1992
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