Vodavi Infinite DVX III User Guide

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Page 1

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Digital Key Telephone System

REFERENCE TABLE OF CONTENTS

REFERENCE

OF CONTENTS

SECTION 100 SECTION 200 SECTION 300 SECTION 310 SECTION

SECTION 460 SECTION 405

SECTION

SECTION 420

SECTION 500 SECTION 600 SECTION 700

710

, ‘INTRODUCTION

GENERAL DESCRIPTION

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*......

KEY STATION FEATURE DESCRIPTION ................................

SINGLE LINE TELEPHONE FEATURE

‘ATTENDANT FEATURE DESCRIPTION

STATION FEATURE OPERATION

BASIC

SLT FEATURE OPERATION

FEATURE OPERATION

. . . . . . . . . . . . . . . .

...........................................

ATTENDANT INSTALLATION SYSTEM

.....................................

.............................

....................

................................

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

..................................

...............................

CUSTOMER DATA BASE SYSTEM P

..............................

100-l

200-l

.....

.......... 320- 1

400-l

405-l

410-l

500-l 600-l

710-l

720 SECTION 730 SECTION 740 SECTION 745 SECTION 750

SECTION 755

SECTION 760

SECTION.765

SECTION 770

775

800 APPENDIX A APPENDIX B

CO LINE ATTRIBUTES PROGRAMMING

STATION ATTRIBUTES PROGRAMMING

ICLID PROGRAMMING

............................................................

AUTOMATIC CALL DISTRIBUTION (ACD) UNIFORM CALL DISTRIBUTION

MAIL GROUPS

....................................................

EXCEPTION TABLES PROGRAMMING

LEAST COST ROUTING (LCR) PROGRAMMING

INITIALIZE DATABASE PRINTING SYSTEM DATABASE MAINTENANCE AND

....

CUSTOMER DATABASE PROGRAMMING DIGITAL SYSTEMS PART NUMBERS

.........................................

...............................

..............................

.............................

720-l

730-l 746-l 745-l’

..........................

755-l

..................................

..................

..................................

. . . . . . . . . . . . . . . . . ...775-1

...........................

760-l

..765- 1

770-l

800-l

.................................

A-l

B-l

APPENDIX C

Issue 1, February 1994

ICLID GENERAL DESCRIPTION

..................................

.....

C-L

Page 3

TABLE

OF CONTENTS

TABLE OF CONTENT$

Digital Key

infinite” DVX

System

SECTION 100

100.1

100.2

100.3

100.4

100.5

SECTION 200

INTRODUCTION......................................................................

PURPOSE

REGULATORY INFORMATION (U.S.A.)

B. Incidence of Harm C. Changes in Service D. Maintenance Limitations E. Notice of Compliance F. G.

REGULATORY INFORMATION (CANADIAN)

B. C. Maintenance Limitations D. Notice of Compliance E. OPX Circuit

TOLL FRAUD DISCLAIMER

GENERAL

.......................................................................................

............................................

Telephone Company Notification

............................................................

...........................................................

..................................................

........................................................

Hearing Aid Compatibility..

....................................................................

Notice

Explanation of Load Number

...............................................................................

..................................................

........................................................

......................................................................

......................................................

.............................................................

.......................................

...............................................

.....................................

............................................

.......................................................

100-l

1 1 OO- 1 100-l 1 OO- 1 100-l

1 100-2

100-2 100-2

100-2 100-2 100-2

100-3 100-3

200-l

200.1

200.2

200.3

200.4

200.5

200.6

200.7

200.8

200.9

SYSTEM TECHNOLOGY COMMON EQUIPMENT FOR THE DVX

Equipment Cabinet With Power Supply (KSU)

Central Processor Unit (CPU) C. Voice Control Board (VCB) D.

Key Telephone Board (KT12) E. Single Line Board (SL12) F.

CO Loop Interface Board (C012)

MODULES ..............................................................

Tri-Output Power Supply

C. Backplane I/O Expansion Module

DIGITAL TERMINALS

Executive (Display) Terminal

Executive/PC Interface Terminal C. Enhanced Digital Terminal D. Basic Digital Terminal E.

Digital DSS/DLS Console

SLT ADAPTER /.OFF-PREMISE EXTENSION MODULE RELAY POWER FAILURE TRANSFER UNIT (PFTU) DATA FEATURE SYSTEM SPECIFICATIONS AND CAPACITY

SENSOR INTERFACE MODULE

............................................................................

..................................................................

SYSTEM

............................................

................................................

.............................................

...................................................

.....................................

DTMFReceiver Module (DTM4)

................................................

..................................

....................................................................

..........................................

.............................................

....................................................

...............................................

......................................

....................................

...................................

..........................

........................

.........................

...................

.................

200-2 200-2

200-4 200-6 200-7 200-8

200-10

200-11

200-13

200-15 200-17

200-23 200-24

200-25 200-27

200-30

Issue

Februarv 1994

Page 4

DVX

Digital Key Telephone System TABLE OF CONTENTS

SECTIQN 300 KEY STATION FEATURE DESCRIPTION

300.1

300.2

300.3

300.4

300.5

300.6

300.7

300.8

300.9

300.10

300.11

300.12

300.13

300.14

300.15

300.16

300.17

300.18

300.19

ACCOUNT CODES

ATTENDANT RECALL .....................................................................

AUTOMATIC AUTOMATIC CALL DISTRIBUTION (ACD)

Agent Positions

B. Alternate ACD Group Assignments

Group D. Incoming CO Direct Ringing E.

No-Answer Recall Timer F.

No-Answer Retry Timer

G. Overflow Station Assignments H. Recorded Announcements (RAN)

Guaranteed Message Announcement

Supervisor Positions

K. Supervisor/Agent Calls in Queue Display L.

PC/ACD Interface Trace

AUTOMATIC LINE ACCESS

AUTOMATIC NIGHT SERVICE .........................................................

AUTOMATIC PAUSE INSERTION WITH SPEED DIAL ......................

AUTOMATIC PRIVACY ....................................................................

AUTOMATIC SELECTION ...............................................................

BACKGROUND MUSIC.. .................................................................

BATTERY BACK-UP (MEMORY)

BUSY LAMP FIELD (BLF) .................................................................

CALL ANNOUNCE

CALL BACK ..................................................................................... 300-4

CALL COST DISPLAY FEATURE

CALL FORWARD: PRESET ..............................................................

C. D. E. Preset F.

CALL FORWARD:

CALL PARK CALL PICK-UP.

Preset Call Forward Preset Call Forward Preset Preset Call Forward

Preset Call Forward

Call Forward Call Forward Call Forward Call Forward Call Forward

.....................................................................................

Directed CaII Pick-up

Group Pick-up .................................................................

...........................................................................

CALL BACK TIMER ....................................................

................................................................

Member Status

PRIVACY ..........................................................

Forward

All Calls .....................................................

Busy

Busy/No Answer.. .....................................

No Answer .................................................

Off-Net .......................................................

.................................................................................

.....................................................

..............................................

.................................................... 300-2

.....................................................

...........................................

.........................................................

....................................................

............................................................

......................................................

.....................................................

ACD Groups

Hunt Groups ..................................

Off-Net ...........................................

Stations

UCD Groups ....................................

VM Groups ......................................

.............................................................

..........................................................

........................................................

........................................... 300-5

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

......................................

..................................

....................................... 300-2

..... ...+

................................... 300-4

...................... 300-2

........................

300-l

1 1 1

..300- 1

300-2

300-3

300-4 300-4

300-5 300-5

300-5

300-5 300-5 300-5

300-5 300-5

Issue 1, February 1994

iii

Page 5

OF CONTENTS

DVX

Digital Key Telephone System

300.20

300.21

300.22

300.23

300.24

300.25

300.26

300.27

300.28

300.29

300.30

300.31

300.32

300.33

300.34

300.35

300.36

300.37

300.38

300.39

300.40

300.41

300.42

300.43

300.44

300.45

300.46

300.47

300.48

300.49

300.50

300.51

CALL TRANSFER CALLER ENTERED ICLID DIGITS CALLING STATION TONE MODE OPTION..

CAMP-ON

........................................................................................

CAMP-ON RECALL CANNED TOLL RESTRICTION..

Flex Button Programming

Off-Hook Preference

C. Private Line Appearance

Programmable Flash Timer

Programming

CHAINING SPEED BINS.. CO LINE ACCESS CO CO

CLASS OF SERVICE

CONTROL (CONTACT)

CO LINE GROUPS

CO LINE IDENTIFICAT ION

CO LINE INCOMING RINGING ASSIGNMENT..

CO LINE LOOP SUPERVISION CO LINE QUEUE CO LINE RINGING OPTIONS

CO RING DETECT CONFERENCE

Add On Conference B. Multi-Line Conference C.

Unsupervised Conference

CONFERENCE ENABLE/DISABLE.. DATA FEATURE

PRINTOUT (DUMP) DATABASE UPLOAD/DOWNLOAD DAY/NIGHT CLASS OF SERVICE (COS) DEFAULT DIAL BY NAME DIAL PULSE SENDING DIALING PRIVILEGES

............................................................................

................................................... 300-6

......................................

..........................................................................

.......................................................

.............................................................

.................................................

..........................................................

...................................................

............................................... 300-7

and Hook-Flashes into Speed Dial . . 300-7

TRANSFER

.............................................................

............................................

.................... 300-7

...........................................................................

.........................................................

.......................................................

........................................................................... 300-7

.............................................................. 300-7

................................

......................................................... 300-8

.............................................................................

...........................................................

........................................................................... 300-8

................................................................................

...........................................................

...................................................... 300-8

.................................................

................................................

.............................................................................. 300-8

.......................................................

.................................................. 300-8

..........................................

MAPPING

..........................................................

...............................................................................

....................................................................

.....................................................................

DIRECT INWARD SYSTEM ACCESS @ISA) .....................................

CO Line Group Access

Programmable Access..

Station Access

Trunk-to-Trunk:

Call Forwarding:

..................................................................

DIRECT STATION SELECTION DIRECTED CALL PICK-UP

......................................................

.....................................................

...............................................................

......................................................

............................................................

300-6

300-6 300-6 300-6 300-6 300-6 300-6 300-6 300-6

300-7

300-7 300-7 300-7

300-7

300-8

Issue 1. February 1994

Page 6

Digital Key Telephone System

DIRECTORY DIALING ....................................................................

300.53

300.54

300.55

300.56

300.57

300.58

300.59

300.60

300.61

300.62

300.63

300.64

300.65

300.66

300.67

300.68

300.69

300.70

300.71

300.72

300.73

300.74

300.75

300.76

300.77

300.78

300.79

300.80

300.81

300.82

300.83

300.84

300.85

300.86

300.87

300.88

DISABLE OUTGOING CO LINE ACCESS. DISTINCTIVE RINGING (User Selectable) DO NOT DISTURB

DTMF SENDING EMERGENCY TRANSFER

END TO END SIGNALING .............................................................

EXCLUSIVE HOLD

EXECUTIVE OVERRIDE ...............................................................

EXECUTIVE/SECRETARY TRANSFER ........................................... 300-13

EXTERNAL NIGHT RINGING .........................................................

FLASH

FLASH ON INTERCOM .................................................................

FLASH RATES (Programmable) .....................................................

FLASHWITH SPEED DIAL............................................................

FLEXIBLE ATTENDANT ................................................................. 300-13

FLEXIBLE BUTTON ASSIGNMENT ...............................................

FLEXIBLE PORT ASSIGNMENTS

FORCED ACCOUNT CODES .........................................................

FORCED LEAST COST ROUTING GROUP CALL PICK-UP GROUP LISTENING

HANDSET RECEIVER GAIN ........................................................... 300-14

HEADSET COMPATIBILITY............................................................ 300-14

HEADSET MODE

HEARING AID COMPATIBLE ........................................................

HOLD PREFERENCE HOLD RECALL

HUNT GROUPS

ICLID FEATURE

IDLE SPEAKER MODE .................................................................. 300-16

INCOMING CO LINES OFF-NET FORWARD (VIA SPEED DIAL) INTERCOM INTERCOM SIGNALING SELECT

LAST NUMBER REDIAL (LNR) .......................................................

TABLE OF

Call Pick-up

One-Time Do Not Disturb (DND)

...........................................................................

.....................................................................

.............................................................................

LINE/RING DOWN ................................................................

............................................................................

Hunt Group Chaining ....................................................

Pilot Hunting

C. Station Hunting

............................................................................ 300-15

A. Calling Number/Name Display

Incoming Number/Name for SMDR Records

Unanswered Call Management

CALLING

SELF TEST .....................................................................

Station.,

ACD/UCD Groups ....................................

(DND). .............................................................

.............................................................

.......................................................................

.................................................................

......................................................................

.........................................................................

....................................................................

.................................................................

.............................................................

.....................................................................

...................................................

......................................

.......................................

.....................................

...................................................

........................................

......................................

...................

.......................................

..................................................

.....

300-12

300-13

13 13

13 14 14 14

15 15

300-16

Issue 1, February 1994 V

Page 7

TABLE OF CONTENTS

infinite” DVX

Digital Key Telephone System

300.89

300.90 LEAST COST ROUTING

300.91

300.92

300.93

300.94 MESSAGE WAITING

300.95

300.96 MESSAGES

300.97

300.98 MUTE KEY

300.99

300.100

300.101

300.102 OFF HOOKVOICE OVER

300.103

300.104

300.105

300.106

300.107

300.108

300.109

LCD INTERACTIVE DISPLAY

3-Digit Table

6-Digit Table (Office Codes)

Route List Tables..

Insert/Delete Tables

Weekly Time Tables

Daily Start Time Tables

Exception Tables

Default LCR Data Base

LOCAL NUMBER/NAME TRANSLATION TABLE LOOP BUTTON CO LINE ACCESS MEET ME PAGE

MESSAGE WAITING REMINDER TONE

B. C.

MUSIC ON HOLD

NAME IN DISPLAY NIGHT SERVICE FEATURE.. NIGHT SERVICE MODE

B. C. D. Night Class of Service (COS) E. F. G. Weekly Night Mode Schedule

OFF-HOOK PREFERENCE

B. C.

OFF-HOOK SIGNALING OFF-PREMISE EXTENSIONS

ON-HOOKDIALING .......................................................................

ON LINE PROGRAMMING PAGE/RELAY CONTROL PAGING

Routing for Toll Information

..........................................................

...................................................................... 300-17

PERSONALIZED

Date and Time Entry to Personalized Message(s) Messages Personalized Message Code on a Flex Key

.................................................................................... 300-18

Automatic Night Mode Operation

External Night Ringing Manual Operation

Night Ringing Assignments Universal Night Answer

Auto Feature Access Auto Line Access

Hot Line/Ring Down Intercom Access User Programmable Preference

........................................................................................ 300-20

Custom

..........................................................................

........................................................................

.........................................................

.......................................................

..................................................................

.............................................

..........................................................

.......................................................

........................................................

..................................................

............................................................

...................................................

...................................

............................

.................................................

.................

.........................................

......................................................

.............

.........................................................

.......................

.........................................................

................................................................

.................................... 300-18

...................................................

..........................................................

...........................................

............................................. 300-19

.........................................

..........................................

.............................................................. 300-19

............................................................

.......................................................

............................................................

.......................................................

.............................................................

....................................... 300-19

................................................................. 300-19

...............................................

............................................................. 300-20

...............................................................

300-18

300-20 300-20

300-20

16 16

17 17

18 18

19 19

Issue 1, February 1994

Page 8

DVX

Digital Key Telephone System

300.110

300.111

300.112

300.113

300.114

300.115

300.116

300.117

300.118

300.119

300.120

300.12 1

300.122

300.123

300.124

300.125

300.126

300.127

300.128

300.129

300.130

300.131

300.132

300.133

300.134

300.135

300.136

PAUSE TIMER.. ............................................................................

PERSONAL PARK .........................................................................

PBX DIALING CODES.. .................................................................

POOL PREFERRED LINE ANSWER PRIVACY RELEASE

PRIVATE LINE

PULSE-TO-TONE SWITCHOVER.. ..................................................

RANGE PROGRAMMING...............................................................

RELEASE KEY ........................................................

REMOTE ADMINISTRATION ........................................................

REMOTE SYSTEM MONITOR AND MAINTENANCE.. ...................... 300-22

SAVE NUMBER

SINGLE LINE TELEPHONE (SLT) COMPATIBILITY .........................

SPEAKERPHONE .........................................................................

STATION CLASS OF SERVICE STATION MESSAGE DETAIL RECORDING STATION RELOCATION FEATURE STATION SPEED DIAL

SYSTEM CAPACITY ...................................................................... 300-23

SYSTEM HOLD .............................................................................

SYSTEM SPEED DIAL ..................................................................

TEXT MESSAGING (Silent Response) ............................................. 300-23

TOLL RESTRICTION (TABLE DFUVEN)

TRANSFER RECALL .....................................................................

UNIFORM CALL DISTRIBUTION

UNIVERSAL NIGHT ANSWER

TABLE OF CONTENTS

External Paging .............................................................. 300-20

Internal Paging

Paging Access Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300-20

OPERATION

Per CO Line Option.. ......................................................

Per Station Option .........................................................

..............................................................................

Database Upload/Download ..........................................

A. Remote System Maintenance

B. Remote System Monitor

Up to 48x96 Configuration .............................................

Alternate UCD Group Assignments

Auto Wrap-Up w/Timer .................................................

Available/Unavailable Mode...........................................

Incoming CO Direct Ringing..

No-Answer RecalI Timer..

No-Answer Retry Timer

Overflow Station Assignments

Recorded Announcements (RAN)

Agent Queue Status Display ..........................................

..............................................................

..........................................................

......................................................................

...................

.........................................

..................................................

(SNR). ......................................................

(COS)

.............................................

.......................

.................................................

................................................................... 300-23

..........................................

.......................................... 300-23

................................

.........................................

...............................................

................................................... 300-24

........................................

..................................... 300-24

...............................................

300-20 300-2 1

300-22 300-22

300-22

300-2 1

1 1 1

300-24

Issue 1, February 1994

Page 9

TABLE OF CONTENTS

DVX

Digital Key Telephone System

300.137

300.138

SECTION 310

310.1

310.2

310.3

310.4

310.5

310.6

310.7

310.8

310.9

310.10

310.11

310.12

310.13

310.14

310.15

310.16

310.17

310.18

310.19

310.20

310.21

310.22

310.23

VOICE MAIL GROUPS

VM Disconnect Signal

B. VM In-Band Signaling Integration

VM Message Waiting Indication

VM Tone Mode Calling Option .........................................

VOLUME CONTROLS..

Transfer/Forward..................................................... 300-25

VM Transfer with ID Digits

SINGLE LINE TELEPHONE FEATURE DESCRIPTION..

ACCOUNT CODE ............................................................................

AUTOMATIC LINE ACCESS .............................................................

CALL FORWARD CAMP ON

CONFERENCE .............................................................

CONFERENCE /WITH PERSONAL PARK.........................................

DIRECT OUTSIDE LINE GROUP ACCESS ........................................

DIRECT OUTSIDE LINE RINGING ...................................................

DIRECTED CALL PICK-UP ..............................................................

DO NOT DISTURB

GROUP CALL PICK-UP.. ..................................................................

HANDSET RECEIVER GAIN ............................................................

INTERCOM CALLING LOOP INTERRUPT

MESSAGE WAITING/CALL BACK.. ..................................................

MESSAGES

NIGHT SERVICE

OFF-HOOK PREFERENCE ..............................................................

PERSONAL PARK.. ..........................................................................

QUEUING .......................................................................................

STATION SPEED DIAL.. SYSTEM SPEED

TRANSFER ......................................................................................

........................................................................................

Messages

.............................................................................

PERSONALIZED ........................................................

Custom..

.............................................................................

...........................................................

Pass

.............................................

..................................................................

.................................. 300-25

................................... 300-25

...................................... 300-25

.......

................ 310-l

I..

................................................................

......................................................................

.............................................................

.........................................................

.................................................................. 310-2

.....................................................................

300-24

300-25

300-25 300-25

10-l

310-l 3 3 310-l

3 310-l

3 3 310-l 3 310-2 3 10-2 310-2 3 10-2 310-2 310-2

3 10-2 3 10-2

3 10-2 310-2

310-2 310-2

1 1

SECTION 320

320.1

320.2

320.3

320.4

320.5

320.6

320.7

320.8

320.9

320.10

320.11

ATTENDANT FEATURE DESCRIPTION

DISABLE OUTGOING ACCESS ...................................

OVERFLOW................................................................

OVERRIDE.................................................................

POSITION ATI-ENDANT RECALL

AUTOMATIC NIGHT MODE .............................................................

HANDSET RECEIVER GAIN ............................................................

INCOMING CO LINE OFF-NET FORWARD.. .....................................

NIGHT SERVICE FEATURE.............................................................

TIME AND DATE

SEARCH.. ...................................................................

...................................................................

......................................................................

.................................................

......

........................

320-l

320-2

1 1

Page 10

Digital Key Telephone System TABLE OF CONTENTS

320.12

320.13

320.14

320.15

320.16

SECTION 400

400.1

400.2

400.3

400.4

400.5

400.6

400.7

400.8

400.9

400.10

400.11

400.12

400.13

400.14

400.15

400.16

400.17

400.18

400.19

400.20

BUSY LAMP FIELD INDICATORS

DIRECT STATION CALLING .............................................................

MAPPING OPTIONS ......................................................................... 320-2

MESSAGES RELEASE KEY

CUSTOM .................................................................... 320-2

.................................................................................

STATION FEATURE OPERATION

INTRODUCTION

KEY TELEPHONE STATION FEATURES ..........................................

ANSWERING AN OUTSIDE CALL..

PLACING AN OUTSIDE CALL ON HOLD..........................................

ANSWERING A RECALL ..................................................................

ACCOUNT CODES ...........................................................................

DISABLE OUTGOING CO LINE ACCESS .........................................

PLACING AN OUTSIDE CALL (Automatic Line Selection)

AUTOMATIC CALL DISTRIBUTION (ACD) .......................................

Agent

ACD Agent “HELP” button ................................................. 400-5

ACD

ACD Agent Queue Status Display .....................................

ACD Available/Unavailable Mode

ACD

Supervisor

Supervisor Monitor With Barge-In

Supervisor Queue Status Display

ACD Group Member Status ..............................................

BACKGROUND MUSIC (Optional) ....................................................

AUTOMATIC SELECTION

CALL BACK CALL FORWARD:

Call Forward

H. Call

CALL FORWARD: CALL FORWARD:

A. Incoming CO Lines Off-Net (via speed dial)

CALLING STATION TONE MODE CALL PARK

CALL PICK-UP:

CALL TRANSFER ..........................................................................

TRANSFERRING CO CALLS TO A STATION FORWARDED TO VM . .

.............................................................................

Qualification.....................................................

Station

................................................................

.....................................................................................

STATION

All Calls ..................................................

No Answer ................................................

Busy

Busy/No Answer.....................................

Off-Net (via speed dial) .............................

ACD or UCD Groups ...............................

Voice Mail Groups ...................................

Forward

..................................................................................

GROUP

Hunt Groups ...........................................

PRESET CO LINES

............................................................

................................................................

....................................................

...........................................

..................................................

.................

Feature

..........................................................

........................................................

.........................................................

............................................

...................................... 400-6

Available/Unavailable Mode

Feature

......................................

..................................... 400-7

......................................

.....................

......................................

320-2

400-4 400-4

400-6

........

400-7

400-8

...400-9 ...400-9

10 10

400-10

10 11

11 11

12 12

Issue 1, February 1994

Page 11

TABLE OF CONTENTS

Digital

Key

Telephone System

DVX

400.21

400.22

400.23

400.24

400.25

400.26

400.27

400.28

400.29

400.30

400.31

400.32

400.33

400.34

400.35

400.36

400.37

400.38

400.39

400.40

400.41

400.42

400.43

400.44

400.45

400.46

400.47

400.48

400.49

400.50

400.51

400.52

400.53

400.54

400.55

400.56

400.57

400.58

400.59

CAMP-ON CO LINE ACCESS CO LINE QUEUING

CONFERENCE COMBINATIONS....................................................

DATA FEATURE

DIRECTED CALL PICK-UP DIRECTORY DIALING DIRECT INWARD SYSTEM ACCESS DISTINCTIVE RINGING DO

EXCLUSIVE HOLD ........................................................................

EXECUTIVE/SECRETARY TRANSFER FLASH

FLASH ON INTERCOM ..................................................................

FLEXIBLE BUTTON ASSIGNMENT..

HANDSET RECEIVER GAIN HEADSET MODE ICLID UNANSWERED CALL MANAGEMENT TABLE INTERCOM CALLING

INTERCOM TRANSFER.. ...............................................................

B. C.

LAST NUMBER

LEAST COST ROUTING.................................................................

MEET ME PAGE ............................................................................ 400-24

MESSAGE WAITING..

MUTE KEY..

NIGHT SERVICE FEATURE.. .........................................................

OFF-HOOK PREFERENCE

OFF HOOK VOICE OVER (OHVO). .................................................

PAGING

PERSONAL PARK

PERSONALIZED MESSAGES

B. C.

PRIME FLEX

PROGRAMMING YOUR NAME INTO THE LCD DISPLAY

PULSE-TO-TONE SWITCHOVER ...................................................

......................................................................................

.........................................................................

.......................................................................

............................................................................

NAME

DISTURB.........................................................................

One-Time Do Not Disturb

..........................................................................................

LISTENING.. .....................................................................

SELF TEST.. ....................................................................

DSS LED/Button Test .................................................... 400-23

........................................................................................

Personalized Message Personalized Messages Personalized Message Code On A Flex Button

............................................................................. 400-15

............................................................

Stations

.................................................................

..........................................................................

LCD/LED Test.....................................................

Button Test .........................................................

..................................................................................

TRANSFER ...........................................................

.......................................................................... 400-27

................................................................

....................................................................

................................................................

.....................................................................

PROG RAMMING ........................................

....................................................

...................................

...............................................

.......................

..............................................

..........................................................

............................................................

........................................................

Date

Custom

Time Entry..

.................................... 400-28

................

......................

....................

.................

................

13 13 13

400-13

400-19

400-20 400-2 1 400-2 1 400-22 400-22 400-22 400-23 400-23 400-23 400-23

400-24 400-24

400-24 400-24 400-25 400-25 400-25 400-26 400-26

400-27 400-27

400-28

400-28 400-28 400-29

Issue 1, February 1994

Page 12

DVX

Digital Key Telephone System TABLE

CONTENTS

400.60

400.61

400.62

400.63

400.64

400.65

400.66

400.67

400.68

400.69

400.70

400.71

400.72

SECTION 405

405.1

405.2 KEY TELEPHONE STATION FEATURES ...........................................

405.3

405.4

405.5 CALLING STATION TONE MODE OPTION ........................................ 405-8

405.6

405.7 CO LINE QUEUING

405.8

405.9 DO NOT DISTURB

405.10

405.11

405.12

405.13

405.14

SAVE NUMBER REDIAL.. .............................................................

PROGRAMMING PBX/CENTREX CODES ONTO FLEX BUTTON..

SPEAKERPHONE .........................................................................

STATION RELOCATION FEATURE ................................................. 400-29

STATION SPEED DIAL ................................................................... 400-30

STORING SPEED NUMBERS.. ......................................................

SYSTEM SPEED DIAL ..................................................................

TEXT MESSAGING (Silent Response) UNIFORM CALL DISTRIBUTION

UCD Calls In Queue Display..........................................

UCD Available/Unavailable Mode

UNIVERSAL NIGHT ANSWER VOICE MAIL OPERATION

Voice Mail Transfer with ID..

VM Tone Mode Calling Option.. ................

RELEASE

VOLUME CONTROLS ....................................................................

BASIC

INTRODUCTION..

AUTOMATIC CALL DISTRIBUTION (ACD)

Agent

ACD Agent “HELP” button.. ..............................................

ACD Call Qualification.. ...................................................

ACD Available/Unavailable Mode.....................................

E. ACD Overflow Station

CALL FORWARD:

Call Forward

Call Forward E. Call Forward F.

Call Forward G.

Call Forward H.

Call Forward

CONFERENCE WITH PERSONAL PARK.. ........................................

DIRECTED

MESSAGE WAITING MUTE KEY

PERSONAL PARK (Flip-Flop). ........................................................

PROGRAMMING YOUR NAME INTO THE LCD DISPLAY

CALLPICK-UP

......................................................................................

........................................................................

FEATURE OPERATION

...........................................................................

Feature

............................................................

All Calls

No Answer ................................................

Busy..

Busy/No Answer.. .....................................

Off-Net (via speed dial) ..............................

ACD or UCD Groups .................................

Voice Mail Groups.....................................

Hunt Groups.. ............................................

........................................................................

..............................................................

...........................................................................

.......................................................................

TRANSFER.. ..........................................................

.............................................

(UCD)

.....................................................

.........................................

..................................

..............................................

..........................................

..................

................................

.......................................

............................................. 405-4

Available/Unavailable Mode

.....................................................

.......................................................

................

400-30

400-33 400-33

........

405-5

405-8

...405-9

1 1

Issue 1. February 1994 xl

Page 13

TABLE OF CONTENTS

Digital Key Telephone System

405.15

SECTION 410

410.1

410.2

410.3

410.4

410.5

410.6

410.7

410.8

410.9

410.10

410.11

410.12

410.13

410.14

410.15

410.16

410.17

410.18

410.19

410.20

410.21

410.22

410.23

410.24

410.25

410.26

410.27

410.28

410.29

410.30

410.31

410.32

410.33

410.34

VOLUME CONTROL

SLT FEATURE OPERATION

INTRODUCTION .............................................................................. 410-l

ACCOUNT CODE

AUTOMATIC CALL DISTRIBUTION (ACD) ........................................

A. Agent

ACD Agent “HELP” button

ACD Available/Unavailable Mode .....................................

CALL BACK ..................................................................................... 410-4

CALL FORWARDING

CALLING STATION TONE MODE OPTION.. ......................................

CAMP-ON CALL PARK (System)

CALL TRANSFER: ........................................................ ,.................. 410-5

CLEAR CALL FORWARD, DND, PERSONALIZED MESSAGES ..........

CO LINE QUEUING ......................................................................... 410-5

CONFERENCE

CONFERENCE WITH PERSONAL PARK...........................................

DIRECT OUTSIDE LINE ACCESS

DIRECTED CALL PICK-UP ..............................................................

DO NOT DISTURB........................................................................... 410-5

GROUP CALL PICK-UP

PLACING CALLS ON EXCLUSIVE HOLD.. ........................................ 410-6

HANDSET RECEIVER GAIN

INTERCOM CALLING ...................................................................... 410-6

LEAST COST ROUTING.. ................................................................. 410-6

MESSAGE WAITING.. ......................................................................

OFF-HOOK PREFERENCE PERSONALIZED MESSAGES PAGING

MEET ME PAGE.............................................................................. 410-7

PERSONAL PARK (Flip-Flop) ...........................................................

PROGRAMMING YOUR NAME INTO THE LCD DISPLAY ..................

STATION STORING STATION SPEED NUMBERS

SYSTEM SPEED DIAL.. ................................................................... 410-8

UNIVERSAL NIGHTANSWER (UNA) ................................................

UCD AVAILABLE/UNAVAILABLE

........................................................................................

.......................................................................................... 410-7

SPEED DIAL ....................................................................

......................................................................

...................................................

...........................................................................

Feature

.......................................................................

................................................................................

TRANSFER (Flash Command to CO Line)

....................................................................

............................................................

..............................................................

..........................................................

.............................................

................................................

....................................................

...............

............................................

.................................................... 410-8

410-l

410-l 410-l 4

4 1 O-4

4 10-4 4 10-4 410-4 4 1 O-5

410-5

4 1 O-5 4 1 O-5 4 1 O-5 4 1 O-5

410-6 410-6

4 10-6

410-6 4 1 O-7 410-7

4 1 O-7 410-7 410-8 410-8

410-8

SECTION 420

420.1

420.2

420.3

420.4

420.5

ATTENDANT FEATURE OPERATION

INTRODUCTION ..............................................................................

ATTENDANT KEY TELEPHONE ANSWERING AN OUTSIDE CALL

PLACING OUTSIDE LINE ON HOLD ................................................

ANSWERING A RECALLING OUTSIDE LINE .................................... 420-4

.....................................................

....................................

FEATURES.. ....................

420-4 420-4

Issue 1, February 1994

1 1

Page 14

Digital Key Telephone System

TABLE OF CONTENTS

420.6

420.7

420.8

420.9

420.10

420.11

420.12

420.13

420.14

420.15

420.16

420.17

420.18

420.19

420.20

420.21

420.22

420.23

420.24

420.25

420.26

420.27

420.28

420.29

420.30

420.31

420.32

420.33

420.34

420.35

430.1

ATI-ENDANT DISABLE OUTGOING ACCESS.. .................................

OVERRIDE

ATTENDANT RECALL

DATA FEATURE DIAL BY NAME

DISTINCTIVE RINGING.. EXECUTIVE OVERRIDE..

HANDSET RECEIVER GAIN.. ..........................................................

ICLID UNANSWERED CALL MANAGEMENT TABLE..

INTERCOM CALLING......................................................................

INCOMING CO LINES OFF-NET (via speed

SELF TEST

A. Keyset B. C.

DSS LED/Button Test .............................

MESSAGES DIRECTORY DIALING

Programming

NIGHT SERVICE

OFF HOOK VOICE OVER (OHVO)

SYSTEM TIME AND DATE

STORING SYSTEM SPEED NUMBERS

TEXT MESSAGING (Silent Response) .............................................

ATI’ENDANT TRANSFER SEARCH

PLACING AN OUTSIDE CALL (Automatic Line Selection)

CALL PARK ..................................................................................

DO NOT DISTURB INDICATION..

RETRIEVING A PARKED CALL

CALL TRANSFER ..........................................................................

CAMP-ON FLEXIBLE BUTTON PROGRAMMING

MEET ME PAGE.. .........................................................................

PAGING

B. C.

RELEASE

LCD DISPLAYS ................................................................................

......................................................................................

.........................................................................................

External Paging Internal Paging AU Call Paging (Internal/External)

.............................................................................. 420-4

................................................................................ 420-5

LCD/LED Test.. ....................................................

Button Test...........................................................

CUSTOM

...........................................................................

................................................................

.....................................................................

.................................................................

...............................................................

......................

..............................

........................................................................

......................

..................................................................

Attendant ................................................

Attendant..

.............................................................

..............................................................

.......................................................................

.............................................

.................................................

.............................................

..........................................

................................................

...............

..................................................

......................................................

............................................. 420-17

...................................

420-18

10 11

12 14

15 15 17 17 17 17 17 17

18 18

SECTION 500

500.1

500.2

500.3

INSTALLATION

SITE PLANNING

SYSTEM COMPONENTS FOR THE DVX

Issue 1, February 1994

........................................................................

..............................................................................

System

Lightning Protection.,

Equipment Cabinet With Power Supply (KSU)

Grounding

PLANNING FOR THE DVX

...........................................................

.......................................................

SYSTEM..

SYSTEM ........................

...................

..................

500-l

1 1

xiii

Page 15

TABLE OF CONTENT9

500.4

500.5

500.6

500.7

500.8

500.9

500.10

Digital

Cabinet Installation

Central Processor Unit (CPU)

Voice Control Board E. Key Telephone Board F. Single Line Board (SL12) G.

CO Loop Interface Board (C012)

APPLICATION MODULES ..............................................................

A. 4-Circuit DTMF Receiver Module (DTM4)

Tri-Output Power Supply Installation

Backplane I/O Expansion Module Installation

DIGITAL TERMINALS

A. Digital Terminal Installation:

B. Digital DSS Console Installation: C.

Wall Mounting the 33-Button Digital D. E. F.

B. Power Failure Transfer Unit

INSTALLING RECORDED ANNOUNCEMENT DEVICE (RAN). DATA FEATURE

Mounting the 8-Button Digital Terminal.. Single Line Telephone Installation SLT Adapter

Relay

....................................................................

Sensor Interface Module

............................................................................

..........................................................

............................................

..............................................

...........................................

.................................................

.....................................

............................................

..........................................

....................................

Off-Premise Extension Module

........................................................ 500-24

.....................................

Key

Telephone System

........................

...............................

................

................ 500-23

.................................. 500-23

........ 500-23

.................................

......... 500-30

DVX

500-2 500-6

500-20 500-20

500-24

500-3

14 16

SECTION 600

600.1

600.2

600.3

SECTION 700

700.1

700.2

700.3

700.4

700.5

700.6

700.7

700.8

SECTION 710

710.1

SYSTEM CHECK-OUT

INTRODUCTION ..............................................................................

PRELIMINARY PROCEDURES POWER UP SEQUENCE

CUSTOMER DATA BASE PROGRAMMING

INTRODUCTION PROGRAM MODE ENTRY (Key Station)

PROGRAM MODE ENTRY (Data Terminal or PC) ............................

BEGINNING TO PROGRAM INITIALIZATION

CUSTOMER DATA WORKSHEETS ................................................

DATA BASE FIELDS ...................................................................... 700-12

DATABASE UPLOAD/DOWNLOAD ROUTINE

Using the PC to Upload/Download thru Remote

Administration

..............................................................................

............................................................................

SYSTEM PARAMET

SYSTEM TIMERS

System Hold Recall Timer..

Exclusive Hold

Attendant D. Transfer Recall Timer E.

Preset Forward Timer

............................................................................ 710-l

.............................................................

.........................................................

..................................................................

............................

...........................................

...........................................................

................................

...............................................................

ERS PROGRAMMING

...............................................

Timer..............................................

................................................... 710-3

.......................................................

.............................

600-l

700-l 1

700-12 700-12

710-l

710-2 7 10-2

7 1 O-3 710-4

Issue 1, February 1994

Page 16

DVX

Digital Key Telephone System

F. G. H. I.

K. L. M. N.

0. P.

R. S.

710.2

710.3

710.4

710.5

710.6

710.7

710.8

710.9

SYSTEM FEATURES PROGRAMMING ...........................................

A. Attendant Override

B. C.

D. E. F.

G. H. I. J. Idle Speaker Mode K.

L. M. Handset Receiver Gain N.

ADDITIONAL SYSTEM FEATURES PROGRAMMING

A. Privacy Release Tone Option

FLASH RATES

B. C. D.

SYSTEM TIME AND DATE PBX DIALING CODES EXECUTIVE/SECRETARY PAIRS RELAY/SENSOR PROGRAMMING

B. C.

TABLE OF CONTENTS

Call Forward No/Answer Timer

Pause Timer..

Call Park Recall Timer..

Conference/DISA Timer.. Paging Timeout Timer CO Ring Detect Timer.. SLT DTMF Receiver Timer.. Message Wait Reminder Tone.. SLT Hook Flash Timer SLT Hook Flash Debounce Timer SMDR Call Qualification Timer

Automatic Call Back Timer

Reminder Ring Timer.. Release Guard Timer

Hold

Preference..

External Night Ring.. ...................................................... 710-14

Executive Override Warning Tone Page Background Music Channel LCR Enable

Account Codes

Group

Call Cost Display Feature

Music On Hold................................................................ 710-18

Call Qualifier Tone

Incoming CO Line Ringing Incoming Intercom Ringing

Call Forward Message Waiting

Programming relay for External Paging: Programming relay for RAN Starting:. Programming relay for Power Failure Transfer:.

Listening

(Programmable)

STATION ASSIGNMENT

...................................................................

....................................................

......................................................

....................................................

......................................................

...................................................

................................

........................................................

............................................................. 710-13

.........................................................

...................................................................

Forced

.............................................................

...................................................................

............................................................

...................................................................

..................................................

.......................................................... 710-17

....................................................

Option ..............................................

.....................................................

.................................................. 710-25

.................................................

......................................... 710-4

.................................................

..............................................

.........................................

.....................................

.......................................

............................................

...................

...................................

...........................................

................................................ 710-18

....................

..........................................

..............................................

.............................................

............................................ 710-24

..........................

..............................

............... 710-28

10-8

710-l 1 7

710-14 710-15

710-16

710-19

1 O-20

..710-2 1

1 O-2 1 1 O-22

7 1 O-22 7 1 O-23

710-23

1 O-23

1 O-25

710-26 7 1 O-27

7 1 O-27

Issue 1, February 1994

Page 17

TABLE OF CONTENTS

DVX

Digital Key Telephone System

710.10

710.11

710.12

710.13

710.14

710.15

710.16

710.17

........

7 1 O-29

7 1 O-30

710-31 7

710-33

710-34 7

7 1 O-35 7 1 O-35 7 1 O-36

7 7 1 O-37

7 1 O-37 7 1 O-37 7 1 O-38

7 1 O-4 1 7 1 O-42

710-42 7 1 O-42

7 1 O-43

Programming relay for Loud Bell Control:

Programming relay for CO Line Control.

Assign Relay/Sensor Interface Module to a station:.

G. Program sensing circuit as a RAN Sensing (RAN END)

circuit:

BAUD RATE ASSIGNMENTS

ACCESS CODES

DISA Access Code

Database Admin. Password

STATION MESSAGE DETAIL RECORDING (SMDR)

SMDR Enable/Disable ....................................................

Long Distance/Local Assignment

Character Print Assignment

Baud Rate Display.. ........................................................ 710-36

SMDR Port Assignments

WEEKLY NIGHT MODE SCHEDULE

Automatic /Manual Operation

Day of Week programming

DIRECTORY DIALING

FLEXIBLE CARD ASSIGNMENTS ..................................................

HUNT GROUPS

Hunt Group Programming..

Station/Pilot Hunting Assignment

LOCAL NUMBER/NAME TRANSLATION TABLE ............................

...........................................................................

.........................................................

...........................................................................

........................................................... 710-33

............................................

....................................

............................................

.................................................

..............................................

.........................................

..............................................

...................................................................

.............................................................................

............................................

..................................

.......................

........................... 710-30

.......................

SECTION 720

720.1

720.2

720.3

CO LINE ATTRIBUTES PROGRAMMING...............................

INTRODUCTION..

CO/PBX Programming

UNA Programming.. D. DISA Trunk-to-Trunk (Per CO Line) E.

Privacy F. Loop Supervision Programming G.

DISA Programming.. H.

Flash Timer Programming I.

Line Group Programming J.

Class of Service K.

CO Line Ringing Assignments.. L.

CO Line Identification Display M. Trunk Direction N.

Ring Delay Timer

DIAL PULSE

FLEXIBLE PORT ASSIGNMENT FEATURE.....................................

............................................................................

Pulse Programming

.....................................................

..........................................................

.............................................................................

.........................................................

(COS) Programming

..............................................................

............................................................

......................................................... 720-12

........................................ 720-2

.................................. 720-3

........................................ 720-5

................................................

.................................................

.................................

.........................................

........................................

720-2 720-3

720-4

720-6

720-7 720-8

Issue 1, February 1994

Page 18

Digital

DVX

System

TABLE OF CONTENTS

SECTION 730

730.1

730.2

730.3 DIGITAL DATA INTERFACE UNIT (DDIU)

730.4 FLEXIBLE PORT ASSIGNMENT FEATURE

STATION ATTRIBUTES PROGRAMMING

INTRODUCTION

Paging Access

Do Not Disturb

Conference Enable/Disable (Per Station) D. Executive Override E.

Privacy (Per Station).

System Speed Dial Access.. G.

Line Queuing..

H. Preferred Line Answer.. I.

Off-Hook Voice Over.........................................................

Call Forwarding

Forced Least Cost Routing

ACD Supervisor Monitor w/Barge-In..

Executive Override Blocking

CO Line Ringing Options

PAGE

INTRODUCTION ............................................................ 730-10

A. Station Identification B.

Station Class of Service (COS) C. Speakerphone/Headset Programming

Pick-Up Group(s) Programming E.

Paging Zone(s) F.

Preset Call Forward Programming.. G.

CO Line Group Access

H. I.

Off-Hook Preference Programming

Flexible Button Programming K.

Display Flexible Buttons

Baud Rate Options ......................................................... 730-23

Character Length Option C.

Stop Bit(s)

.............................................................................

................................................................... 730-2

................................................................. 730-2

............................................................

........................................................

...............................................

.................................................................

.....................................................

...............................................................

.......................................

......

..............................................

...................................................

......................................................

.........................................

.............................

.......................................

Programming

Class of Service

Option ...........................................................

..........................................

.................................

....................................................

..............................................

..................................

.......................................... 730-20

.................................................

......................................

................................................

..................................... 730-25

730-l

........................... 730-3

730-3

730-5

730-6

730-7

....................

730-8

730-17

730-19

730-22 730-23

730-24 730-24

SECTION 740 ICLID PROGRAMMING

740.1

740.2

740.3

Issue 1, February 1994

INTRODUCTION

Calling Number/Name Display B.

Incoming Number/Name for SMDR C.

Unanswered Call Management

ICLID RINGING ASSIGNMENT ICLID FEATURES

Enable/Disable.. ..............................................................

Name in Display C.

Baud Rate Display D.

Port Assignment

..............................................................................

...........................................................................

............................................................

........................................

...................................

..........................................

........................................................

..............................................................

............................................................

..............................................................

740-l

740-6

Page 19

TABLE OF CONTENTS

DVX

Digital Key Telephone System

SECTION 745

745.1

745.2

745.3

745.4

AUTOMATIC CALL

ACD GROUP PROGRAMMING

A. Alternate ACD Group Assignment..

B. ACD Overflow Station Assignment C.

ACD Recorded Announcement Assignment(s) (RAN) D. ACD Supervisor Programming E.

ACD Station Assignment(s)

ACD TIMERS

B. C. ACD Overflow Timer D. E. ACD No-Answer Recall Timer F. G. Guaranteed Message Timer

ACD RAN ANNOUNCEMENT TABLES PC/ACD INTERFACE TRACE

B. Trace Port Assignment

C. Baud Rate Display..

..................................................................................

ACD Ring Timer

ACD Message Interval Timer..

ACD Auto Wrap-Up Timer

ACD No-Answer Retry Timer..

Event Trace Enable/Disable

.........................................................

................................................................

.........................................................

........................................................

....................................................

........................................................

..........................................

...............................................

...........................................

.................................................

............................................

....................... ....................

..............................................

............................................

...........................................

.............................

...................................

....................................

..........

745-l

745-2 745-2 745-3 745-4 745-5 745-6

745-6 745-7 745-7 745-8 745-8 745-9 745-9

745-12 745-12

745.5

SECTION 750

750.1

750.2

750.3

ACD GROUP PROGRAMMING

Alternate ACD Group Assignment

ACD Overflow Station Assignment

C. ACD Recorded Announcement Assignment(s) (RAN).

D. ACD Supervisor Programming

E. ACD Station Assignment(s)

UNIFORM CALL DISTRIBUTION

UCD GROUP PROGRAMMING..

Alternate UCD Group Assignment

UCD Overflow Station Assignment.. C. UCD Recorded Announcement Assignment(s) (RAN). D.

UCD Station Assignment(s)

UCD TIMERS

B. UCD Message Interval Timer C. UCD Overflow Timer.. D. E. UCD No-Answer Recall Timer F.

UCD RAN ANNOUNCEMENT TABLES

..................................................................................

UCD Ring Timer

UCD Auto Wrap-Up Timer

UCD No-Answer Retry Timer

.......................................................

...................................

..................................

........................................

.............................................

.................................

.......................................................

....................................

..................................

...............................................

...............................................................

.............................................

.......................................................

................................................

...........................................

............................................

.............................................

.......

.........

750-l

750-2 750-2 750-3 750-4 750-5

750-5 750-6 750-6 750-7

750-7

750-8

Issue 1, February 1994

Page 20

DVX

Digital Key Telephone System

TABLE OF CONTENTS

SECTION 755 VOICE MAIL GROUPS

755.1

755.2

755.3

SECTION 760

760.1

760.2

760.3

VOICE

B. “Leave” Mail Index Entry C. D.

VOICE MAIL OUTPULSING TABLE ..................................................

A. B. Voice Mail Disconnect Table

VOICE MAIL IN-BAND FEATURES

B. Voice Mail Transfer/Forward

PROGRAMMING ..........................................................

Alternate Voice Mail Group

“Retrieve” Mail Index Entry Station Assignment(s)

Voice Mail In-Band Signaling

Voice Mail In-Band Digits

EXCEPTION TABLES PROGRAMMING

ITEMS TO TOLL RESTRICTION ......................................

A. CO/PBX Lines

Forced Account Codes.......................................................

C. SLT D.

LCR vs.

RESTRICTION PROGRAMMING ..............................................

A. Entering Toll Table Programming

Allow Table Programming.................................................

Deny Table Programming D.

Special Table Programming E.

Displaying Toll Table Entries

Receivers

Toll Restriction..

. . . . . . . . . . . . . . . . . ..*.....................*.**.......

...............................................

...................................................

...............................................

.......................................................

...........................................

..............................................

..................................................

.................................................. 755-6

............................................

..................................

.............................................

..................................................................

........................................................

..................................................

...................................... 760-4

..................................................

............................................... 760-8

.............................................

755-l

755-2 755-2

755-3 755-3

755-4

755-5

755-7

760-2 760-2

760-4

760-7

SECTION 765 LEAST COST ROUTING

765.1

765.2

SECTION 770

770.1

INTRODUCTION.. ...........................................................................

LCR Operation ..................................................................

LCR

B. 6-Digit Office Code Table C. D. E. F. Daily Start Time Table G. H. I.

PROGRAMMING

3-Digit Area/Office Code Table

Exception

Route List Table

Insert/Delete Table

Weekly Schedule Table

LCR Routing for Toll Information .....................................

Default

Code Table

Database

INITIALIZE DATABASE

INTRODUCTION

A. Initialize System Parameters

Initialize CO Line Attributes

..............................................................................

.........................................................

..........................................

..................................................

.......................................................

................................................................

.........................................................

....................................................

...................................................

.....................................................

. . . . . . . . . . . . . . . . . ...765-1

..................................

.............................................

...............................................

765-4

765-5

765-8

11 765-12 765-13

765-14

770-2

770-6

Issue 1, February 1994

xix

Page 21

TABLE OF CONTENTS

Digital Key Telephone System

Initialize Station and CO Port Parameters

Initialize Exception Tables

Initialize System Speed Numbers

Initialize LCR Tables

H. Initialize System Database and Reset (all parameters) .....

Initialize ICLID Parameters

J. Initialize Directory Dialing Table Parameters

K. Initialize Hunt Group Parameters L.

Initialize ACD or UCD Group Parameters M.

Initialize VM Group Parameters N.

System Reset

..................................................................

..............................................

....................................

.......................................................

.............................................

...................................

......................................

.........................

...................

........................

DVX

SECTION 775

775.1

SECTION 800

800.1

800.2

800.3

PRINTING SYSTEM DATABASE PARAMETERS

INTRODUCTION

A. Printing System Parameters..

B. Printing CO Line Attributes C.

Printing Station Attributes.. D.

Printing CO and Station Port Parameters.. E.

Printing Exception Tables F.

Printing System Speed Bins.. G. Printing LCR Tables.. H. Printing Entire System Data Base.. I.

Printing ICLID Tables

Printing Directory Dialing Table Parameters K.

Printing Hunt Group Parameters L.

Printing ACD or UCD Group Parameters.........................

M. Printing Voice Mail Group Parameters N.

Abort Printing

..............................................................................

........................

..............................................

...............................................

..........................................

......................................................

.................................

.....................................................

....................................

.................................................................

MAINTENANCE AND TROUBLESHOOTING

PRINTED CIRCUIT BOARD

REMOTE MAINTENANCE................................................................

General Overview

Overview of Maintenance Commands..

Maintenance Password

Exit Maintenance

System Configuration

CO/Station Configuration

G. Event Trace Buffer

REMOTE SYSTEM MONITOR .......................................................... 800-8

General Overview

Monitor Password..

Help

Menu (?)

Dump Memory Data

Event Trace Mode..

...................................................................

TROUBLESHOOTING CHARTS

.............................................................

.....................................................

.............................................................

. . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.............................................................

...........................................................

.........................................................

...........................................................

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

...................

........................

....................

............................

..........................

..............................

775-l

775-2 775-4 775-6 775-8

775-23 775-24 775-27 775-29 775-3 1 775-33 775-35

...

800-4 800-4

800-4 800-4 800-4 800-5 800-6 800-7

800-8 800-8 800-8 800-8 800-9

Issue 1, February 1994

Page 22

DVX

Digital Key Telephone System TABLE OF CONTENTS

APPENDIX A APPENDIX B APPENDIX C

Modify Memory command ..............................................

Baud Rate Command......................................................

Exit the Monitor mode ...................................................

CUSTOMER DATABASE PROGRAMMING

DIGITAL SYSTEMS PART NUMBERS

ICLID GENERAL DESCRIPTION

INTRODUCTION

SYSTEM CONFIGURATION .................................................................

FUNCTIONAL PERFORMANCE...........................................................

Incoming Number/Name SMDR

Unanswered Call Management..

D. E.

ICLID Display Phone Operation..

IMPLEMENTATION PLAN ....................................................................

ICLID KTU Display Phone ....................................................

Table Structures

.................................................................................

..................................................................

................................................

...........................

.................................

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

............................................

...........................................

.........................

..........................................

A-l B-l

C-l

C-l C-l C- 1

C-2 C-2 C-2 C-2 C-2

C-4 C-4

c-5

Issue 1, February 1994

xxi

Page 23

DVX

LIST OF FIGURES Digital Key Telephone System

LIST OF FIGURES

SECTION 100 INTRODUCTION SECTION 200 GENERAL DESCRIPTION

Figure 200-l Figure 200-2 Central Processing Unit (CPU). Figure 200-3 Voice Control Board Figure 200-4 Key Telephone Board Figure 200-5 Single Line Telephone Board (SL12) Figure 200-6 Figure 200-6 Figure 200-7 Executive Digital Terminal Figure 200-8 Enhanced Digital Terminal Figure Figure Figure 200-15 Off-Premise Extension (OPX) Figure Figure Figure Figure 200-16 Relay Figure Figure

Figure 200-19 Digital Data Interface Unit (DDIU)

Basic KSU Cabinet

CO Line Board (CO12).

12-Circuit CO Line Board (CO 12)

Basic Digital Terminal

10 48-Button

16 Relay

15 Off-Premise Extension (OPX) Module 17 Power Failure Transfer Wiring Options

18 Power Failure Transfer Circuit 17 Power Failure Transfer Wiring Options

Sensor Interface Module

................................................................

..................................................

................................................................................

...............................................................

.....................................................................

..................................................................

.......................................................

..........................................................

.........................................................

...................................................................

..................................................................

......................................................

Console..

...........................................................

Module..

........................................................... 200-26

................................................

........................................................

..................................................

...............................................

........................................................

...............................................

wiring

...........................................

SECTION 300 KEY STATION FEATURE DESCRIPTION

.................

............................

100-l

200-l

200-3 200-5 200-6 200-7 200-8

200-10

200-14

16 18

200-23

200-24 200-24 200-25

200-25

200-27

200-28

300-l

Figure

Figure 300-2 Basic

1 Executive Keyset Default Button Map

Default Button Map.. .......................................................

.................................................

SECTION 310 SINGLE LINE TELEPHONE FEATURE DESCRIPTION..

SECTION 320 SECTION

Figure

1 Executive Digital Terminal

SECTION 405 BASIC

Figure

1 Basic Digital Terminal

SECTION 410 SLT FEATURE OPERATION SECTION 420 ATTENDANT FEATURE OPERATION

Figure

1 Attendant Display Terminal

SECTION 500 INSTALLATION

Figure Figure 500-2 Basic Figure 500-3 Basic KSU Cabinet Mounting Dimensions.. Figure 500-4 Central Processor Unit (CPU)

Figure 500-5 RS-232C Printer Connections on CPU Board ..........................................

Figure 500-6 RS-232C Computer Connections on CPU Board

ATTENDANT FEATURE DESCRIPTION STATION FEATURE

OPERATION

.....................................................................

FEATURE OPERATION

...........................................................................

...............................................

...................................................................

.................................................................

Basic

Cabinet Mounting Arrangement..

Equipment Cabinet...............................................................

.................................................................

..............................

.......................................

.............................

.................................

..........................................

............................................

.....................................

300-10

..... ..310- 1

320-l

400-2

405-l

405-2

410-l

420-l

420-2

500-l

500-3 500-4 500-5

500-7

500-8

xxii

Issue 1, February 1994

Page 24

DVX

Digital Key Telephone System

LIST OF FIGURES

SECTION 600 SECTION 700

SECTION 710 SYSTEM PARAME

Figure 500-7 Voice Control Board Figure

Figure

Figure 500- 11 CO Line Board (CO 12) Figure 500- 12 Backplane I/O Expansion Module Connections Figure 500- 13 Digital Terminal Modular Block Wiring

Figure 500- 14 DigitaI Terminal WalI Mounting Figure 500-15 Figure Figure 500- 17 Power Failure Transfer Wiring Options Figure 500- 18 Power Failure Transfer Circuit Figure Figure 500-20 Digital Data Interface Unit (DDIU) wiring..

Key Telephone Board (KT12)

Shielded Cable Terminations

Single Line Telephone Board (SL12).

Off-Premise Extension

Relay

19 CO and SLT RAN Connections..

Sensor Interface Module

SYSTEM CHECK-OUT

CUSTOMER DATA BASE PROGRAMMING

Figure 700- 1 Data Terminal Program Codes Cross Reference Figure 700-2 Progr

Button Mapping

..................................................................

.................................................................

................................................................ 500-13

...................................................

........................................................................ 500-17

..................................

...............................................

..........................................................

Module

............................................................

..................................................

.........................................................

...............................................

..........................................................

..........................................

......................................................

.........................

.....................................

..............................................................

TERS

..........................

500-2 1 500-22 500-25 500-26 500-27

500-28 500-30 500-3 1

600-l

700-l

710-l

Figure 7

SECTION 720

1 Hook Switch Activity

.............................................................................

CO LINE ATTRIBUTES SECTION 730 STATION ATTRIBUTES SECTION 740 ICLID PROGRAMMING SECTION 745 SECTION 750 SECTION 755

AUTOMATIC CALL DISTRIBUTION (ACD) UNIFORM CALL DISTRIBUTION VOICE MAIL GROUPS

.....................................................

...............................................

SECTION 760 EXCEPTION TABLES PROGRAMMING SECTION 765 LEAST COST ROUTING

Figure 765- 1 LCR Flowchart Figure 765-2 Ex: 3-Digit Area/Office Code Table Pgm Form Figure 765-3 Ex: 6-Digit Office Code Table Pgm Form Figure 765-4 Ex: Exception Code Table Pgm Form Figure 765-5 Ex: Figure 765-6 Daily Start Time Figure 765-7 Ex:

Figure 765-8 Ex: LCR Toll Information Routing Pgm Form

Insert/Delete Pgm Form..

Daily & Weekly Start Time Tables

......................................................................................

Weekly Schedule Tables

...............................................................

PROGRAMMING

.......................................

................................................

......................................................

..........................................

...................................................

........................................

SECTION 770 INITIALIZE DATABASE PARAMETERS

............................

...........................

..........................

..............................

.................

.............................

720-l

730-l

740-l

745-l

750-l

755-l

760-l

765-l

765-7

765-10

770-l

Figure Figure 770-2

Issue 1, February 1994

1 33-Button Default Button Mapping ........................................................ 770-7

Default Button Mapping..

.......................................................

Page 25

LIST OF FIGURES

Digital Key Telephone System

SECTION 775

Figure Figure 775-2 DB Printout of CO Line Attributes.. Figure 775-3 DB Printout of Station Attributes Figure 775-4 DB Printout of CO/Station Parameters

Figure 775-5 DB Printout of Exception Tables ..........................................................

Figure 775-6 DB Printout of System Speed Numbers Figure 775-7 DB Printout of Figure 775-9 DB Printout of ICLID Table Figure 775- 12 DB Printout of Directory Dial Table

Figure 775-13 DB Printout of Hunt Group Parameters.. ............................................ 775-30

Figure 775-14 DB Printout of ACD Group Parameters

Figure 775-15 DB Printout of Voice Mail Group Parameters ...................................... 775-34

SECTION 800

Figure Figure 800-2 System Configuration

Figure 800-3 CO/Station Configuration...................................................................... 800-6

Figure 800-4 Event Trace as it appears on Display

1 DB Printout of System Parameters

1 Remote Maintenance Help Menu..

PRINTING SYSTEM DATABASE PARAMETERS

...................................................................

.................................................................. 775-25

MAINTENANCE AND TROUBLESHOOTING

................................................................

APPENDIX A CUSTOMER DATABASE

.................

......................................................... 775-3

........................................................

...........................................................

.................................................. 775-9

................................................

.................................................... 775-28

...............................................

......

..........................................................

....................................................

............. ..SOO- 1

775-5

775-7

775-13

775-32

800-4 800-5

..............................

A-l

APPENDIX B DIGITAL SYSTEMS PART NUMBERS APPENDIX C ICLID GENERAL DESCRIPTION

Figure 1 ICLID System Configuration

.............................................................................. C-l

............................................

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-l C-l

Issue 1, February 1994

Page 26

DVX

Digital Key Telephone System LIST OF TABLES

LIST OF TABLES

SECTION 100 INTRODUCTION

...............................................................

SECTION 200 GENERAL DESCRIPTION

Table 200- 1

Table 200-2 Electrical Specifications.. Table 200-3 Environmental Specifications Table 200-4 Loop Limits

Table 200-5 Dialing Specifications Table 200-6 FCC Registration Numbers Table 200-7 Trunk Ordering Info:

Table

Table 200- 10 Dimensions and Weight

Table 200- 11 Digital Terminal Audible Signals

Table 200- 12 Single Line Telephone Audible Signals

Table 200- 13 OPX Telephone Audible Signals

Table

Table 200- 15 CO Line Button Visual Indicators

Table

SECTION 300

Table 300- 1 Key Station Features/Software Packages

SECTION 310

Table 3

Digital System Capacities

..........................................................................................

Miscellaneous Specifications

14 DSS/BLF Button Visual Indicators ......................................................

16 Function Button Visual Indicators

......................................................................

.......................................................................

...............................................................

...........................................................................

...................................................................

Public Network Lines

..................................................................

.......................................................................

KEY STATION FEATURE DESCRIPTION

SINGLE LINE TELEPHONE FEATURE DESCRIPTION..

1 SLT Station Features/Software Packages

.................................................

............................................ 200-33

...................................

.................................................

...........................................................

........................................................

.......................................................

....................

...........................

................................................

......

100-l

200-l

200-3 1 200-32

200-34 200-34 200-35 200-35 200-36

200-37 200-37 200-37

300-l

310-l

SECTION 320

Table 320- 1 Attendant Station Features/Software Packages

SECTION 400

Table 400- 1

Table 400-2 Flex Button

SECTION 405

Table

SECTION 410

Table 4

SECTION 420

Table

Table 430-l Liquid Crystal Displays (LCD) .................................................................

SECTION 500

Table 500- Table 500-2 Single Line Telephone Board (SLl2)

Table 500-3 CO Line Board (C012) Table 500-4 Table 500-5 Table 500-6 SMDR Printout

ATTENDANT FEATURE DESCRIPTION

STATION FEATURE OPERATION

Digital Terminal Numbering Plan..

Progr

BASIC

Basic Keyset Numbering Plan

Codes..

FEATURE OPERATION

..........................................................

.........................................................

.................................................................

SLT FEATURE OPERATION

1 SLT Numbering Plan

................................................................................

ATTENDANT FEATURE OPERATION

1 Attendant Numbering Plan

INSTALLATION

Key Telephone Board (KT12)

Corm A Connecting Block .............................................................

B Connecting Block .............................................................

......................................................................................

.....................................................................

................................................................

.................................................................

.......................................................

Connections

.......................................................

.............................

.......................................

......................................

............................

..............................................

................................

320-l

405-l

410-l

410-3

500-l

500-16 500-29 500-29 500-34

Issue 1, February 1994

xxv

Page 27

LIST

DVX

OF TABLE6 Digital Key Telephone System

SECTION 600 SYSTEM CHECK-OUT

. . . . . . . . . . . . . . . .

SECTION 700 CUSTOMER DATA BASE PROGRAMMING

Table 700- 1 Default Values

SECTION 710 SYSTEM

........................................................................................

ERS PROGRAMMING

SECTION 720 CO LINE ATTRIBUTES PROGRAMMING

Table 720- 1 Class of Service (COS)

.............................................................................

SECTION 730 STATION ATTRIBUTES PROGRAMMING

Table

Table 730-2 Flexible Button Display Designations ....................................................

SECTION 740 ICLID PROGRAMMING SECTION 745 SECTION 750 UNIFORM CALL DISTRIBUTION SECTION 755 VOICE MAIL GROUPS SECTION 760 EXCEPTION TABLES

Table 760- 1 Class of Service (COS) Table

SECTION 765

1 Class of Service (COS)

...........................................................................

......................................................

AUTOMATIC CALL DISTRIBUTION (ACD)

..............................

...............................................

...............................

.............................................................................

760-2 Allow/Deny Toll Table .............................................................................

LEAST COST ROUTING (LCR) PROGRAMMING

..........................

...........................

............................

...........................

....... ..(

................

................ ..765- 1

600-l 700-l

700-4

710-l 720-l

730-l

730-22

745-l 750-l 755-l

760-2

Table 765- 1 LCR Class of Service Table

SECTION 770 SECTION 775 SECTION

Table

Table 800-2 CPU Static RAM Memory Size.. ................................................................

Table 800-3 CPU EPROM Memory Size .......................................................................

Table 800-4 Single Line Board (SL12)

Table 800-5 Key Telephone Board (KT12). ...................................................................

Table 800-6 Single Line Telephone Adapter

Table 800-7 CO Line Loop Board (C012). ....................................................................

Table 800-8 Voice Control Board

Table 800-9 4-circuit DTMF Module (DTM4) ...............................................................

Table

APPENDIX A

Appendix A- 1 System Parameters

Appendix A-2 Hunt Group, ACD and UCD Group Parameters .........................................

Appendix A-2 Hunt, ACD, Appendix A-3 Voice Mail Group

Appendix A-4 CO Line Programming (Flash 40)...............................................................

Appendix A-5 CO Line Ringing Assignment

Appendix A-6 Station Programming (Flash 50) ..............................................................

......................................................................

INITIALIZE DATABASE PARAMETERS PRINTING SYSTEM DATABASE MAINTENANCE AND TROUBLESHOOTING

1Central Processor Unit (CPU)

10 Backplane I/O Expansion Module

...................................................................

.........................................................................

.......................................................................

CUSTOMER DATABASE PROGRAMMING

...................................................................................

UCD Group Parameters

Parameters..

..................................................................

Chart

765-9

..............................

................

770-l

..775- 1

......................

800-l 800-2 800-2 800-2

.......................................................

800-3 800-3

................................................

..............................

.............................................

.......................................................... A-9

800-3

A-l

A-l A-4 A-5 A-6 A-7

A- 10

Issue 1, February 1994

Page 28

DVX

Digital Key Telephone System

LIST OF TABLES

Appendix A-7 Button Assignment Chart (Flash 50) Appendix A-8 System Speed Dial Numbers Appendix A-9 Exception Tables (Flash 70) Appendix A- 10 Least Cost Routing (Flash 75) Appendix A-11 Route Appendix A- 12 Insert/Delete Tables.. Appendix A- 13 3-Digit Area/Office Code Route List Table Appendix A- 14 6-Digit Office Code Table Appendix A- 15 LCR Exception Code Table

APPENDIX B

Appendix B- 1 Digital System Component List

APPENDIX C

......................................................

..................................................................

....................................................................

................................................................ A-16

.................................................................................. A-17

..........................................................................

............................................

...................................................................... .A-24

...................................................................

DIGITAL SYSTEMS PART NUMBERS

................................................................

ICLID GENERAL DESCRIPTION

............................................

..A- 2 1 ..A-2 3

..A-2 5

....................................

.A- 11 .A- 12 .A- 14

B-l

B- 1

C-l

Page 29

LIST OF TABLES

DVX

Digital Key Telephone System

ISSUE CONTROL SHEET

ISSUE DATE

February, 1994

CHANGE

Initial Release of the

Description, Installation and Maintenance Manual.

DVX

Digital System General

Issue 1, February 1994

Page 30

DVX

Digital Key Telephone System

INTRODUCTION

SECTION 100

INTRODUCTION

100.1

PURPOSE

This manual provides the information neces-

sary to program, install, operate and maintain the

100.2

Digital Key Telephone System.

REGULATORY INFORMATION

(U.S.A.)

D. Maintenance Limitations

The Federal Communications Commission

(FCC) has established rules which allow the direct connection of the

Digital KeyTele- phone System to the telephone network. Certain actions must be undertaken or understood

before the connection of customer provided

equipment is completed.

A. Telephone Company Notification

Before connecting the

Telephone System to the telephone net-

Digital Key

E. Notice of Compliance

work, the local serving telephone company

must be given advance notice of intention to use customer provided equipment and provided with the following information:

The telephone numbers to be connected

to the system.

l The Ringer Equivalence Number also

located on the KSU:

l The Universal System Ordering Code

(USOC) jack required for direct interconnection with the telephone network: RJ2 1x

FCC Registration Numbers:

“This equipment generates and uses RF energy and if not installed and used in accordance tion Manual, may cause interference to Radio Communications. It has been tested and found to comply with the limits for a Class A computing device, pursuant to Subpart J of designed to provide reasonable protection against

For systems configured as a key system: (button appearances)

DLPHKG-74722-KF-E

For systems configured as a Hybrid sys-

tem: (dial access codes)

DLPHKG-74723-MF-E

environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his own expense, will be required to

take whatever measures may be required to correct the interference.”

F. Hearing Aid Compatibility

B. Incidence of Harm

If the telephone company determines that the customer provided equipment is faulty

and possibly causing harm or interruption

to the telephone network, it should be dis-

G. OPX Circuit

connected until repairs can be made. If this is not done, the telephone company may temporarily disconnect service.

C. Changes in Service

The local telephone company may make

changes in its communications facilities or procedures. If these changes should affect

the use of the

infinite

Digital Key Telephone

System or compatibility with the network, the telephone company must give written notice to

user to allow uninterrupted

service.

Maintenance on the infinite Digital Key

Telephone System is to be performed only

by the manufacturer or its authorized agent. The user may not make any changes and/or repairs except as specifically noted in this manual. If unhuthorized alterations or repairs are made, any remaining warranty and the software license for the system will be voided.

The infinite Digital Key Telephone System

complies with rules regarding radiation and radio frequency emissions by Class A computing devices.

In accordance with FCC Standard 15 (Subpart J), the following information must be supplied to the end user:

CAUTION

the Instruc-

of the FCC Rules, which are

All

Digital Terminals are Hearing

Aid Compatible, as defined in Section

68.316 of Part 68 FCC Rules and Regula-

tions .

The

Digital Key Telephone System

may be equipped with Single Line Adapters

modules which provide a

registered

single line off-prem-

FCC

ise extension interface port.

Issue 1, February 1994

100-l

Page 31

INTRODUCTION

Each OPX port when used to support an off-premise extension requires an

network circuit.

l An FCC registered interface such as a

is also required to connect to

the public network.

100.3

REGULATORY INFORMATION (CANADIAN)

l Department of Cormnunications (DOC)

Certification Number: 526 2933 A

l Load Number: 20 l Standard Connector: CA1 l Canadian Standards Association (CSA)

File Number: LR57228

Notice

The Canadian Department of Communica-

tions’ label identifies certified equipment.

This certification means that the equip-

ment meets certain telecommunications network protective, operational and safety requirements. This Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be

connected to the facilities of the local tele-

must also be installed using an acceptable method of connection. In some cases, the

company’s inside wiring associated with single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The

customer should be aware that compliance with the above condition may not prevent

degradation of service in some situations. Repairs to certified equipment should be

made by an authorized Canadian

facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications

company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and

internal metallic water pipe system, if pre-

sent, are connected together. This precaution may be particularly important in rural areas.

DVX

Digital Key Telephone System

CAUTION

Users should not attempt to make such conaections

themselves. but should contact the appropriate electric inspection authority, or electrician, as

appropriate.

B. Explanation of Load Number

The Load Number (LN) assigned to each

terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the load numbers of all the devices does not exceed 100.

C. Maintenance Limitations

Maintenance on the’ infinite Digital Key

Telephone System is to be performed only

by the manufacturer or its authorized agent. The user may not make any changes

and/or repairs except as specifically noted in this manual. If unauthorized alterations or repairs are made, any remaining warranty and the software license for the system will be voided.

D. Notice of Compliance

The

Digital Key Telephone System

complies with Class A or Class B limits of the Canadian Radio Interference Regulations. In accordance with FCC Standard 15

(Subpart J), the following information must be supplied to the end user:

CAUTION

“This equipment generates and uses RF energy and if

installed and used in accordance Instruction Manual, may-cause interference to Radio Communications. It comply with the limits for a Class A or Class B computing device, pursuant to Subpart J or Part the reasonable protection against such interference, when operated in a commercial

interference, in which case the user, at his own expense, wlll be reqnked to take whatever measures may be required to correct the interference.”

Rules, which are designed to provide

equipment in a residential area is likely to cause

been tested and found to

Operation

the

E. OPX Circuit

The

Digital Key Telephone System

may be equipped with Single Line Adapters

modules which provide a

registered

single line off-prem-

FCC

ise extension interface port.

l A DOC registered interface such as a

CA1 1 is also required to connect to the public network.

100-2

Issue 1, February 1994

Page 32

Digital

DVX

Key

Telephone System

INTRODUCTION

100.4

The

infinite

met all safety requirements and was found be in compliance with the Underwriters Laboratories (UL) 1459 Second Edition and Canadian

Standards Association

Standard. The infinite Digital Key Telephone

System is authorized to bear the UL and CSA

marks.

100.5

“WHILE THIS DEVICE IS DESIGNED TO BE REASONABLY SECURE AGAINST INTRUSIONS FROM FRAUDULENT CALLERS, IT IS BY NO MEANS INVULNERABLE TO FRAUD. THEREFORE NO EXPRESS OR IMPLIED WARRANTY IS MADE AGAINST SUCH FRAUD INCLUDING INTERCONNECTION TO THE LONG DISTANCE NETWORK”

“WHILE THIS DEVICE IS DESIGNED TO BE REASONABLY SECURE AGAINST INVASION

OF PRIVACY, IT IS BY NO MEANS

FORE NO EXPRESS OR IMPLIED WARRANTY IS MADE AGAINST UNLAWFUL

OR UNAUTHORIZED UTILIZATION WHICH RESULTS IN THE INVASION OF ONE’S RIGHT OF PRIVACY.”

TOLL FRAUD DISCLAIMER

TO SUCH INVASIONS. THERE-

SAFETY COMPLIANCE

Digital Key Telephone System has

C22.2, No. 225

Issue 1, February 1994

100-3

Page 33

Digital Key Telephone System

GENERAL DESCRIPTION

SECTION 200

200.1

The infinite family of digital key telephone sys-

tems is comprised of three fully digital key telephone systems, the DVX DVX telecommunications needs of a small to medium sized business offices. All digital systems incorporate state of the art digital technology for command processing and voice switching utilizing a Pulse Code Modulation/Time Division Multiplexing

module. The family of infinite Digital systems

are also engineered to allow migration of the

family of infinite digital terminals and terminal

accessories throughout the entire product line. In addition, standard

vices are supported by use of a 2x4 SLT Expan-

sion Module on the infinite DVX

system, a Single Line Interface Board (SL12) on the infinite DVX adapters on all three systems.

The DVX Digital family and fully configured supports a maximum of 14 CO/PBX/Centrex lines and 28

digital station devices. The or single mother board system with plug on

modules expanding the system via expansion

and expander modules configured with either

two CO/PBX/Centrex lines by four stations or four CO/PBX/Centrex lines by eight stations.

A complete system capacity allows for use of up

to 112 time slots for stations,CO Lines, DTMF Receivers, or data switching modules. This extends non-blocking access to all system resources.

The DVX with power supply, Common control processor,

PCM/TDM Voice switching matrix and interface circuits for four and interface circuits for eight Digital terminal stations. The Basic system is also equipped

with one RS-232C I/O port, one DTMF receiver,

a connector for one Music-On-Hold channel that also provides for background music, and an on-board 300 baud modem that provides access to the system for data base programming or remote maintenance and or diagnostics. Modules to provide additional I/O ports, and an optional 1200 baud modem module can also be added to the system.

SYSTEM TECHNOLOGY

DVX

, and

These systems are designed to meet the

voice control

telephone de-

system, a 4x8

Interface Board (CSB) on the infinite DVX

system, or

is the smallest member of the infinite

is a “flat pack”,

Basic KSU comes fully configured

lines

The DVX family of Digital Hybrid Key Telephone systems

and supports a maximum configuration of 28 CO/PBX/Centrex lines and 56 digital station

devices. The DVX plug in PCB’s. The system capacity is expanded by installing four circuit CO/PBX/Centrex lines by eight circuit station expansion PCB’s.

The complete system capacity allows for use of

up to 112 time slots for stations, CO Lines, DTMF Receivers, or data switching Modules.

This extends virtual

system resources.

A Basic DVX

on-board power supply. The CPB which is the only common equipment required for operation provides the microprocessor for command processing and Voice CPB is also equipped with one modular 232C I/O port, a connector for one Music On Hold channel that also provides for background music, and an on-board 300 baud modem that provides access to the system for data base programming or remote maintenance and or diagnostics. Modules to provide additional I/O ports, and an optional 1200 baud modem module can also be added to the CPB.

The DVX

family of Digital Key Telephone systems. This system is designed to meet the telecommunications needs of a medium to large sized business offices. The system incorporates state of the art Digital Technology for command processing and voice switching utilizin a PCM/TDM voice control module. The DVX instruments as the DVX tion, standard supported by use of a Single Line Board (SL12) and or SLA

The DVX

and fully configured supports a maximum of 48 CO/PBX/Centrex lines and 96 digital station devices. The

with plug in modules (cards) expanding the

system via station boards and CO boards. The

boards are configured as 12 CO/PBX/Centrex lines, 12 digital stations, or 12 single line stations. A complete system capacity allows for use

of up to 144 ports for Stations, CO Lines, or

Data switching Modules. This extends blocking access to all system resources. In its

system is the middle system in a

is a typical KSU system with

access to all

KSU ships complete with an

switching. The

represents the larger end of the

supports the same

and DVX

telephone devices are

adapters.

is a member of the

is card slot cabinet oriented

In addi-

family

Issue 1, February 1994

Page 34

DESCRIPTION

DVX

Digital Key Telephone System

initial release the system is configured in a pre

mapped arrangement, where peripheral boards

are plugged into designated slots. The hard-

ware architecture is built so that future expan-

sion in both CO lines and Stations can be accomplished by upgrading software and adding plug in boards.

The system KSU is powered by modular power

supplies that are mounted on the sides of the

cabinet. The cabinet is divided so that one power supply will support a system configured with up to 48 CO lines and 60 stations (key or

If the CO line or station requirements exceed the aforementioned configuration, the second power supply is needed. The second

power supply will support the

configu-

ration as well as possible future expansion re-

The

immediate and long term customer needs. Most commonly used features are activated by direct

button selection. However, many functions

may be alternately accessed by dialing specific codes or as another option by assigning these dial codes to a FLEX button on a digital terminal. This permits flexible use of the infinite Digital systems.

Future software enhancements and upgrades are easily retrofitted and installed in the system. This will in most cases provide backward compatibility with existing

ware further reducing the cost to upgrade or

add features to an installed system.

200.2

quirements.

The systems are installed using industry stand-

ard blocks, jacks and skinny wire cabling. This combined with the ability to program the sys-

tem using a key terminal (digital display terminal) reduces installation cost and maintenance

The following components are necessary to op-

erate the Refer to Appendix B for a complete

tal Key Telephone System component list with

Part

requirements.

All CO interfaces are equipped with transformer

barriers, for system classification as an FCC fully protected system. Each CO circuit supports rotary (out-pulse) dialing and loop supervision (disconnect detection) under software

control. The DTMF tone signals and system

supervisory tones can be generated in each

or on the main PCB. All infinite Digital systems use a proprietary tone plan for providing internal progress tones with the exception of OPX stations which are provided with a “precise” tone plan.

The

family of digital terminals include an Executive (display), Enhanced (non-display) Digital Terminals, and a Basic (non-display) Digital Terminal. Optional station terminals in- elude a Digital DSS Console, and a Single Line

Adapter (Off-Premise Extension

adapter) which are all upward and downward compatible to the entire

infinite

digital product line.

The system architecture allows system pro-

gramming changes to be made without interrupting state event software control of normal communications. Call processing continues

while the customer database is updated. All

Grounding:

progrsmming changes to the customer data base programming are made either from a digital display terminal connected to Port 01 or from a data terminal or PC connected to either a I/O port or remotely via the on-board 1200 baud modem (future).

product line is tailored to meet

infinite

Digital hard-

COMMON EQUIPMENT FOR THE

DVX

SYSTEM

Digital Key Telephone System.

Digi-

Equipment Cabinet w/Power Supply

l Central Processor Unit (CPU) l Voice Control Board l CO Line (Loop) Board l Key Telephone Board (KT12) l Single Line Board (SL12)

Equipment Cabinet With Power

The KSU is wall mounted. It is of metal

construction with a backplane motherboard that has 23 card slots. The CPU card is inserted into the.CPU slot. Slots

and

4 are reserved for future common cards. The VCB card is inserted into the VCB slot. The remaining slots are designated Slots 1

thru 19 for peripheral cards. The system

defaults to a configuration that designates

peripheral slots 1, 2, 3 and 4 for Station

boards, peripheral slots 5, 6, 7, and 8 for

CO boards, and peripheral slots 9, 10, 11

and 12 for the remaining station boards.

Refer to Figure

1 Basic KSU Cabinet.

A No. 14 AWG copper wire should be used

to connect a ground between the ground

source and the KSU (25 feet maximum). A

two-position terminal strip (525) is located

on the lower right comer of the backplane

and is accessible through the right side of

Issue 1, February 1994

Page 35

DVX

Key Telephone System

GENERAL DESCRIPTION

Issue 1, February 1994

Figure 200-l Basic KSU Cabinet

200-3

Page 36

GENERAL DESCRIPTION

DVX

Digital Key Telephone System

the KSU. One terminal position can be used to connect the ground wire from a

ground source.

Power Supply

The system KSU is powered by modular power supplies that are mounted on the

sides of the cabinet. The cabinet is divided

so that one power supply will support a system configured with up to 48 CO lines and 60 stations (key or SLT). If the CO line or station requirements exceed the aforementioned configuration, the second power supply is needed. The power supplies provide the system with 24V power.

They are plugged into a 120V ac circuit. The power supply and cabinet meet all

safety requirements to comply with UL

1459 Second Edition and CSA C22.2 No. 225 standards.

Central Processor Unit

This plug-in card is one of two common equipment cards required to make the system operational. The CPU card controls all

system activity. The CPU contains the

main micro-processor a 16-bit (68302), the slave microprocessor (another

and a real time clock. The master and slave CPU chips are connected via a serial communications link. The CPU is responsible for all control functions, execution of all logic operations, and control of system modules.

The master CPU also provides software and hardware support to ensure the following:

l Watch dog timer and recovery. l State/Event software design. l Battery Backup of Customer Database

RAM memory.

The slave CPU ensures the following signal processing functions are done:

l PCB status as to presence/absence of

cards for automatic software configuration setup.

l Interpret an ID code from each PCB so

that card type can be determined automatically.

l Process interrupts from peripheral

cards and scan VCB.

In addition there is one RS-232 (modular connector) input/output port on the CPU and a connector to support the use of an optional Backplane I/O expansion module. The Backplane I/O Expansion Module adds two RS-232C I/O ports to the system

for a system total of three I/O ports. A reset

(halt) push button switch is located on the

front of the PCB. System software is provided in EPROM

memory and is installed on the CPU. The CPU contains 5 12 kilobytes (expandable to 4MB) of EPROM memory storage and is equipped with 256K of battery-backed static RAM (expandable to 2MB). Provisions have been made on the card to address up to four megabytes of EPROM

memory and up to two megabytes of static

RAM.

A Battery jumper strap is located on the

CPU board. Jumpering from pins 1

2 disables the Battery Backup. Between pins 2

3 enables the Battery Backup

option.

The CPU allows the use of either 1 Megabit or 4 megabit static RAM chips to be

used for RAM memory.

Indicators

Three green

located along the front edge of the CPU provide an indication of the presence red

provide the system heartbeat

-5Vdc. Two

indication.

I/O Ports

The Central Processor Unit contains one

8-pin modular jack type comrec-

tor, I/O Port (future) located near the front

edge of the PCB. This I/O port is capable of

transmitting and receiving data at 300,

1200, 2400, 4800, and 9600 baud rates.

In the future, this I/O port can be used for

SMDR output, Remote programming thru a data terminal or PC, ICLID output, or

interfacing with the infinite

Re-

porting package.

200-4

Issue 1, February 1994

Page 37

DVX

Digital Key Telephone System

Heartbeat-Master

GENERAL DESCRIPTION

RS-232C

Input/Output

Port

(Future)

Issue 1, February 1994

Figure

200-2

Central Processing Unit (CPU)

200-5

Page 38

GENERAL DESCRIPTION

Voice Control Board

The Voice Control Board

provides the time slot switch to control the switching information. The system tones are also generated on this board. The board contains one DTMF receiver for DISA use.

Indicators

There are two

the

dc and

on the board to

dc.

Modem Interface

The Voice Control Board (VCB) contains an “On-Board” modem that is capable of

transmitting data at a rate of 1200 baud. The modem supports and is compatible with the Hayes

command protocol.

Digital Key Telephone System

The Bell System (Western Electric)

ards 103 and 2 12A for modem design is incorporated into the design of this dem. The modem operates on-line in both

Full and Half duplex modes.

Wiring

Connections

There are two phono input connectors on

the board. One connector is for ground music and the other is for music on hold. There are also two potentiometers to adjust each music source.

Hold Input

BGM

Adjust

MOH

Adjust

Clock

(future)

Not

Used

200-6

Figure 200-3 Voice Control Board

Issue 1, February 1994

Page 39

DVX

Digital Key Telephone System

GENERAL

D. Key Telephone Board (KT12)

The Key Telephone Board (KT12) provides

the interface to twelve digital telephones.

This board can be plugged into any desig-

nated station slot.

Indicators

The Key Telephone Board (KT12) contains

two dc and -5V dc. The

to indicate the presence of

are located on the

top portion of the board.

Line/Station Interfaces

The Key Telephone Board male 50-pin

connector on the

has one

front edge. This will interface the circuits

on the board to the MDF.

The board also provides proper fusing or protection to complywith the requirements

of UL 1459 Second Edition and CSA C22.2 No. 225 standards.

A Digital DSS Console, a Single Line Tele-

phone Adapter

or other specifically designed adapter with a digital interface can be assigned to any one of the interface circuits. The Key Station interface circuits

are protected from mis-wiring and current.

External Paging Zones start from Card

4. Card Slots 9 thru

External Paging

Line Board

Keg Station Boards Paging Zone associated with that card slot

becomes

4 for External Paging Zones 1

is inserted between two

represent

7. If a Single

the

Issue 1, February 1994

Figure 200-4 Key Telephone Board

200-7

Page 40

GENERAL DESCFUPTION

Single Line Board (SL12)

The Single Line Telephone board provides the interface for 12

single line

telephones. This board can be plugged into

any designated station slot. It is recommended that the Tri-Output Power Supply be used with this card to provide the ac and -48V dc voltages.

one Ring Generator is required per

system. One accommodate two SL12 boards. When an

SL12 Zward is installed,

that the installed at the same time. If 3 or more SL12

boards

1 more than 3 receivers on them can

system.

Power Supply

it is recommended

Receiver Module be

in the system. at

boards with DTM4

However, no

in the

Message Waiting capability comes installed on the Single Line Telephone Board.

This circuitry provides message waiting

lamps to single line telephones equipped

with message waiting lamps and supports

up to 12 Single Line Telephone Message

Waiting lamps at

dc typically across

tip and ring.

Indicators

The board contains three

the presence of dc. The

are located on the top portion

dc,

to indicate

5V dc and -48V

of the board.

infinite” DVX

Digital Key Telephone System

Line/Station Interfaces:

The Single Line Telephone board has one female front edge. This interfaces the circuits on the board to the MDF. The board has one two-conductor molex connector to provide an input for 9OV ac ring. A second two-conductor molex connector interfaces -48V dc to the card. Each SL12 installed in the system must have both dc applied to it via these connectors. The card also provides proper fusing or protec-

tion to comply with the requirements of UL

1459 Second Edition and CSA C22.2 No.

225 standards.

These single line telephones can be

equipped with a Lamp and provides a loop interrupt of tion. This is the duration of loop interrupt provided to a single line port if loop interrupt is detected on a CO line that the single line port was connected to. Also provided if a station calls an SLT port and hangs up.

The card will support single line telephones up to 2000 feet from the Basic KSU cabinet. Refer to Table 200-4 Loop Limits for additional wiring information. On-premise single line telephones should present a load to the port totaling a maximum ringer equivalence of 2.5.

connector on the

ac and -48V

Message Waiting

R) that operate on the “tip”

leads. Additionally each circuit

dura-

200-S

Figure 200-5 Single Line Telephone Board (SL12)

Issue 1, February 1994

Page 41

infinite”” DVX

Digital Key Telephone System

CO Loop Interface Board

This board interfaces 12 Loop Start CO

lines to the system. This board can be plugged into any designated trunk slot.

Indicators

The board contains two

the presence of -5V dc and addition, the board has 12 red

to indicate

dc. In

provide the status of each CO line on the

board. A lighted LED will indicate an in-use

condition, while an un-lit LED reflects an

idle state.

GENERAL

Line/Station Interfaces

The board has one female

amphenol connector on the front edge. This will inter- face the circuits on the board to the

CO In Use

LED’s

Issue 1, February 1994

Figure 200-6

CO Line Board

Page 42

GENERAL DESCRIPTION

infinite”” DVX

Digital Key Telephone System

200.3

A. 4-Circuit DTMF Receiver Module

APPLICATION MODULES

(DTM4)

This board provides four DTMF receivers for SL12 boards. This board is connected

onto each SL12 board. Each SL12 board

may contain 1 DTM4 board. No more than

3 SL12 boards with DTM4 Receiver Modules on them, can be installed in the sys-

tem.

The 24V dc source will handle up to 1 amp

of current. The Ring Generator can supply up to 5 watts of Ring voltage.

Backplane I/O Expansion Module

The Backplane I/O Expansion Module is a wall mount unit with a 36-pin input connector and four RS-232C output connec-

tors.

The Backplane I/O Expansion kit consists

of one connecting cable, and the I/O Ex-

pansion Module.

Locate the Backplane I/O Expansion Module in a location on the MDF backboard convenient to the KSU.

Wiring

The board has one molex connector at each

end that plugs onto metal pins located on each SLT board.

Generally, one receiver will support DISA and/or eight SLT stations under light to moderate traific. If SLT and or DISA traffic is heavy, additional DTMF receivers should be added. It is also recommended to add additional DTMF Receivers when a Voice Mail or Auto Attendant is connected to the system.

The Tri-Output power supply interfaces

with the Single Line Board (SL12) and contains a -48V dc supply, 24V dc supply, and a Ring Generator. This is a wall mountable unit and contains screw type terminals for its connections. Each Tri-Output power supply can accommodate two SL12 boards for the -48V supply. The Ring Generator portion of the Tri-Output power supply can accommodate all SL12 boards installed in the system.

The

a -48V dc source up to 1 amp of current.

Connections

Power Supply

power supply can provide

Issue

February 1994

Page 43

Digital Key Telephone System GENERAL DESCRIPTION

200.4 DIGITAL TERMINALS

A. Executive (Display) Terminal

The 33-button Digital Terminal is one in a

line of Digital electronic telephone terminals. The line consists of an Executive (Display) telephone, an Executive/PC Interface telephone, an Enhanced (non-display) telephone and a Basic telephone. These telephones are designed to operate with the new line of infinite Digital Key Systems and PBX Systems.

The digital terminals are connected to the

KSU via a four wire (two twisted pair) connections from an appropriate electronic terminal interface board.

LCD Display

The Executive Digital Display Terminal has

a 48 character Liquid Crystal Display. The display provides information such as station extensions calling, Line ringing information, camp-on information, Message

waiting information and so on. The LCD

Display is a into 3 fields:

Field 1 = Current Status (top line,

characters)

Field 2 = Date (Left half of bottom line,

12-characters)

Field 3 = Time of day (Right half of bot-

tom line, la-characters)

These fields are separately maintained by

the KSU processing to show current and pending station activity. Each field is re-

created upon any display change except additional digits which are added to the end of the existing display.

The terminal communicates to the KSU

through two 64K digital channel arrangements. One channel is used as the primary

voice and data channel, and a second data

channel is reserved for future expansion. Power is also provided to the terminal via the four wire connection.

Buttons and

The Executive Digital terminal key board

PCB provides long life “super bright” Light Emitting Diodes blies that protrude through the top housing. The buttons are small rectangular in shape with a clear end for proper LED visibility and diffusion. The 33-button Digital Terminal has 33-buttons all containing buttons plus a 12-key dial pad.

character display divided

and button assem-

except the Pickup and Flash

The Executive Digital Terminal scans the

key board for dial pad and button

bounces and depressions for command

transmission to the KSU. The the following buttons defined as follows:

Display and Non-Display

12 Dial Key Pad* 24 Flexible Buttons 1 ON/OFF button (fixed) 1 MUTE button (fixed) 1 SPEED button (fixed) 1 FLASH button (fixed) 1

1 HOLD button (fixed) 1 CAMP-ON button (fixed) 1 MSG button

1 PICKUP button (fixed)

* All buttons except the 12-key dial pad, Pickup and Flash button have an LED associated with it. Refer to Figure 200-7 Executive Digital Terminal.

Speakerphone

Each Executive Digital Terminal is equipped with a unit that enables the telephone to be used handsfree in two-way conversations. The user activates the speakerphone by pressing the ON/OFF

button (LED lights steady). To terminate a

speakerphone call, the ON/OFF button is toggled OFF (LED extinguished). The MUTE feature is used in conjunction with the speakerphone option. To mute the speakerphone microphone, the MUTE button is pressed (LED lights steady). To reactivate the microphone, the MUTE button is pushed again (LED extinguished).

Several programmable options control the

speakerphone operation. Each digital terminal can be programmed for full speakerphone operation, or monitor/On-Hook dialing capabilities with no full speaker phone operation.

When Automatic Pre-selection is enabled at the station when any button is pressed

(i.e. CO, DSS, Page etc. speakerphone is automatically activated.

button (fixed)

the station and

has

Issue 1, February 1994

200-l 1

Page 44

GENERAL DESCRIPTION

Digital

Key

Telephone System

DVX

200-12

Figure 200-7 Executive Digital Terminal

Issue 1, February 1994

Page 45

DVX

Digital Key Telephone System

GENERAL DESCRIPTION

Volume Controls

Separate “slide” switches are provided on

the front of the

adjust the volume of the voice and tones presented to the terminal speaker.

The speaker volume (center switch) will

control all voice signals sent to the speaker i.e. Speaker Phone conversations, BGM, and Page announcements.

The ringing volume (right switch) will

control all tone signals presented to the speaker i.e.: Ringing, splash tones, Camp-On etc.. . Muted ringing will also

be controlled by the ringing volume slide

switch. The muted ringing volume will be proportionately quieter than normal ringing based on the current switch setting.

Switch

A three position slide switch is located on

the front of the Digital Display Terminal that controls the method of receiving inter-

com calls.

The “HF” position allows intercom call

announce with hands free reply.

The

intercom calls only.

The ‘TN” position provides Tone only

intercom ringing.

This switch allows users to set and control

the method in which they receive their intercom calls. However, a dial code that users can dial before placing an intercom

call can override a called station’s switch setting of HF or PV to force the station to

Tone ring.

Directory Tray

Each Executive Digital Terminal is equipped with a slide-out Directory Tray accessed from the front of the digital termi- nal.

Mounting

The Wall Mount Bracket is designed to

allow the 33-button digital terminal to be

wall mounted on industry standard 630

type wall jacks. A 4-inch line cord is also provided as a standard item with each wall bracket.

Handset/Line Cords

The 33-button Digital Terminal uses a

color coordinated Euro-Style handset with a matching 12-foot handset cord. A four conductor base line cord is included with every Terminal.

position allows Call Announce

Digital Terminal to

The Executive Digital Terminal uses an

electret-type transmitter. Compatible headsets can be plugged into the Terminals handset jack for headset operation.

B. Executive/PC Interface Terminal

(ICLID)

The Executive/PC Interface Terminal is

similar to the Executive Display model and all of the information listed above applies to the Executive/PC Interface model except this terminal is used to deliver specific data messages identifying call states to a device attached to the phone via a serial channel following the data transmission requirements of RS-232C. The interface parameters to be used are data bits, and 1 stop bit. This feature will

deliver ICLID data to a Personal Computer

attached to the phone for look-up of customer records and subsequent processing by the individual answering the telephone

call. Calls can also originate from the Per-

sonal Computer through the digital terminal.

The Executive/PC Interface terminal provides transmit, receive, and ground data lines from the phone micro-processor which are used on command from the KSU to output information. The use of this capability would be to output the ICLID in-

formation to a PC attached to the phone. The VODAVI Call Tracker software pro-

gram is available to support these Caller ID

applications. Future use could be made of

this capability for low speed data provided

to equipment attached to the phone.

C. Enhanced Digital Terminal

The Enhanced Digital Terminal is similar

to the 33-button Executive Digital Termi-

nal and all of the information listed above

applies except there is no LCD display.

no parity, 8

Issue 1, February 1994

200-13

Page 46

DESCRIPTION

DVX

Digital Key Telephone System

200-14

Figure 200-S Enhanced Digital Terminal

Issue 1, February 1994

Page 47

Digital Key Telephone System

GENERAL DESCRIPTION

D. Basic Digital Terminal

The Basic Digital Terminal is one in a line

of digital electronic telephone terminals.

This telephone is designed to operate with

the line of PBX Systems.

Buttons and

The Basic Digital terminal key board PCB

provides long life “super bright” Light Emitting Diodes

that protrude through the top housing. The buttons are small rectangular in shape with a clear end for proper LED visibility

and diffusion. The Basic Digital Terminal

has eight buttons all containing

a 12-key dial pad. The Basic Digital Terminal scans the key

board for dial pad and button debounces

and depressions for command transmis-

sion to the KSU. The keyset has the follow-

ing buttons defined as follows:

12 Dial Key Pad* 8 buttons, 4 of which are flexible 1 DSS STA 100 button (flexible) 1 DSS STA 101 button (flexible) 1 LOOP button (flexible) 1 POOL button (flexible) 1 SPEED button (fixed) 1 ON/OFF button (fixed) 1 1 HOLD button (fixed)

* All buttons except the 12 key dial pad, have an LED associated with it. Refer to

Figure

Speakerphone

Each Basic Digital Terminal is equipped with a unit that enables the telephone to be used handsfree in two-way conversations. The user activates the speakerphone by pressing the ON/OFF button (LED lights steady). To terminate a speakerphone call, the ON/OFF button is toggled

OFF (LED extinguished). The MUTE feature is used in conjunction with the speak-

erphone option. To mute the speakerphone microphone, the pre-programmed MUTE flex button is pressed (LED lights steady). To reactivate the microphone, the MUTE button is pushed again (LED extin-

Digital Key Systems and

and button assemblies

plus

button (fixed)

Basic Digital Terminal.

Several programmable options control the speakerphone operation. Each digital terminal can be programmed for full speakerphone operation, or monitor/On-Hook dialing capabilities with no full speaker phone operation.

When Automatic Pre-selection is enabled

at the station when any button is pressed (i.e.. CO, DSS, Page etc...) the station and speakerphone is automatically activated.

Volume Control

A “slide” switch is provided on the front of

the the volume of the voice and tones presented to the terminal speaker.

The “slide” switch controls the speaker volume which controls all voice signals

sent to the conversations, BGM, and Page announcements.

The same “slide” switch also controls the

ringing volume which controls all tone signals presented to the speaker i.e.. Ringing, splash tones, Camp-On etc... Muted ringing is also controlled by the

slide switch. The muted ringing volume will be proportionately quieter than normal ringing based on the current switch

setting.

Directory Tray

Each Basic Digital Terminal is equipped with a slide-out Directory Tray accessed from the front of the digital terminal.

The &button Wall Mount Bracket is de-

signed to allow the

nal to be wall mounted on industry

standard 630 type wall jacks. A 4-inch line cord is also provided as a standard item

with each bracket.

Handset/Line Cords

The Basic Digital Terminal uses a color

coordinated Euro-Style handset with a matching 12-foot handset cord. A four conductor base line cord is included

The Basic Digital Terminal uses an

can be plugged into the Terminals handset

jack for headset operation.

Basic Digital Terminal to adjust

i.e.. Speaker Phone

Digital Termi-

transmitter. Compatible headsets

Issue

February 1994

200-15

Page 48

GENERAL DESCRIPTION

DVX

Digital Key Telephone System

Figure

Basic Digital Terminal

Issue 1, February 1994

Page 49

DVX

Digital Key Telephone System

DESCRIPTION

E. Digital

Console

The Digital Direct Station Selector /Direct

Line Selector

Consoles can be

installed in place of any digital terminal

circuit. The

Digital Console was

designed in a housing similar in looks to

the 33-button digital terminal. The Direct Station Selector/Direct Line Se-

lector the family of modular in nature. The

Console to be used with

digital systems is

console provides 48 buttons (4 columns of 12 buttons) and requires a separate four-conductor line cord connected to a digital terminal station port.

The

Console unit can access Stations, Direct Appearing CO Lines, or features that may be assigned to any of the flexible buttons.

The

be programmed onto

buttons: ACD Agent or Supervisor

Camp-On,

Personal Park, Voice

mode. These features can however

onto keuset

NOT

Console

Call Forward

and Headset

buttons.

unit may be assigned to one of

the different MAP configurations available. Any one of the four MAP configurations may be assigned to the

and any number of maps may be assigned to one station. However, MAPS that have buttons assigned as CO lines cannot be changed, buttons assigned as Stations can be changed by the user. Up to three units may be assigned to one station.

Console Button Mapping

The buttons on the

console can be mapped with either a combination of fixed and flexible or completely flexible but-

tons where the station user may change

the button programming to suit their

needs.

There are four pre-defined

for the

Console with default Button Programming. Refer to Figure Console Map

Figure 200-12 DSS

11 DSS

Console Map 2, and Figure 200-13 DSS Console Map 3, and Figure 200-14 DSS Console Map 4 for a button layout of each DSS Console Map.

Issue 1, February 1994

200-17

Page 50

GENERAL DESCRIPTION

DVX

Digital Key Telephone System

200-18

Figure 200-10

Console

Issue 1, February 1994

Page 51

DVX III

Digital Key Telephone System GENERAL

MAP # 1 has by default the first 12 CO lines and the first 36 Stations lOO- 135. This provides a default layout of a 12x36 configuration.

STA 100

STA 104

STA 116

STA 124

STA 128

LINE 6

Issue 1. February 1994

Figure 200-l 1 DSS Console Map 1

200-19

Page 52

GENERAL

DESCRIPTION

DVX

Digital Key Telephone System

MAP

changed by the station user. This map can be duplicated on another DSS/DL.S Console and assigned to the same station.

has by default the first 48 Stations, 100-147. All buttons on Map

STA 100

STA 115

are flexible and can be

STA 128

Figure 200-12 DSS Console Map 2

200-20

Issue 1, February 1994

Page 53

DVX

Digital Key Telephone System

GENERAL DESCRIPTION

MAP #3 by default is intended to be used with Map #2 in that it has the remaining stations, 148- 195 to provide a full Station mapping. All of the buttons on Map #3 are flexible and can be changed by the

user. This map can be duplicated on another

Console and assigned to the same station.

STA 150

Issue 1, February 1994

STA179

Figure 200-13 DSS Console Map 3

Page 54

GENERAL DESCRIPTION

MAP

by default contains all 48 CO Lines to provide a full CO Line mapping.

DVX

Digital Key Telephone System

LINE 1

LINE 16

200-22

Figure 200-14 DSS Console Map 4

Issue 1, February 1994

Page 55

Digital Key Telephone System

GENERAL DESCRIPTION

200.5 SLT ADAPTER

EXTENSION MODULE

This external module provides the interface for

one long loop (OPX) single line telephone (2500 type) extension. This module requires a rately provided

dc power supply to provide

the necessary current for long loop applications

and to support ring generation. This module is

OFF-PREMISE

The OPX box meets the requirements of the FCC

for connection to the telephone (Telco) network.

Telephones connected to the OPX box must be

DTMF only (2500 type).

This module also provides for one Power Fail

circuit in the event of an AC power failure and contains its own

wired to and interfaces with a digital terminal

(key station) port from the infinite DVX

Sys-

tem.

MDF

FIT RR

STATION CONNECTING BLOCK

receiver..

Tip

MODULAR

CABLE

SLT TipSLT Ring 1 /

Customer Provided

amp per OPX unit

Red to Phone

dc Power Supply

Black to Trunk Tip

Yellow to Trunk Ring

Figure 200-15 Off-Premise Extension (OPX) Module

Issue 1, February 1994

200-23

Page 56

DESCRIPTION

Digital Key Telephone System

200.6 RELAY

MODULE

The Relay Sensor @terface Module connects to

the

DVX System using one digital station port and provides three relay activated contacts and three sensing circuits. The system will support up to 4 Relay/Sensor Modules. The relays provide for applications such as Loud

SENSOR INTERFACE

and additional applications as software will permit. The sensing circuits provide for such applications as RAN Stop (end of message) and other applications as developed and allowed by software.

An external power source is required to drive

equipment connected to the relay contacts. The

contacts are rated at 24V dc max at 1 amp.

Bell Control contacts, CO Line control contacts, RAN Start contacts, Page Relays, Power Fail

contact

GREEN

STATION

CONNECTING

BLOCK

TIP

RING RCVE TIP RCVE RING

MODULAR

CABLE

24 VDC

Power Supply

or 24VDC 1 Amp Power Supply

(Customer Provided)

1 Amp Max.

Device Output Relay

(dry contacts)

(ie: RAN Device)

RAN Device

Power Failure Transfer

NOTE: RAN device does not

require external power supply

200-24

Figure 200-16 Relay

Sensor Interface Module

Issue 1, February 1994

Page 57

DVX

Digital Key Telephone System

GENERAL DESCRIPTION

200.7 POWER FAILURE TRANSFER

This unit provides the relay transfer circuits for

With loss of power to the system or a failure of

system processing, the connect up to twelve CO lines to prewired

up to 12 CO lines in the event of a power or

processor failure. The unit is housed in its own enclosure and mounts external to the KSU.

Activation of the

relays is controlled by the Relay/Sensor Interface Module that is grammed for

A customer provided 12V dc

stored, the PFTU will automatically restore the CO

These SLT stations do not have to be used for

intercom, but can be if so desired.

power supply is required to operate the unit.

There is a manual switch that activates the

for testing purposes.

SLT RING IN

will automatically

type telephones. When power is re-

and stations to normal operation.

(SLT or DEVICE)

Power Fallwe Transfer Unit (PFTU)

Method

Customer

Provided

1 AMP

RELAY

INTERFACE MODULE

SENSOR

Figure 200-17 Power Failure Transfer Wiring Options

Issue 1, February 1994

200-25

Page 58

GENERAL DESCRIPTION

-------------

MDF

co12

SPARE

TIP OUT

_____

---

infinite”” DVX

Digital Key Telephone System

POWER FAILURE TRANSFER UNIT

CHAMP CONN 1

W/OR

I I I

NOTE:

shown in power

fail mode

SINGLE LINE

INTERFACE BOARD

NOTE: Connection to

Interface is optional

RING OUT

SIX CIRCUITS

I I

CHAMP CONN 2

SIX CIRCUITS

200-26

Figure

Power

Transfer Circuit

Issue 1, February 1994

Page 59

DVX

Digital Key Telephone System

GENERAL DESCRIPTION

200.8

The Data Feature is a time division switched,

point to point data transmission capability

which permits simultaneous (on the same sys-

DATA FEATURE

The data connector of the Digital Data Interface

Unit (DDIU) is a 25-pin, type D connector which is configured as Data Communications Equipment with the following

tem but not the same port) voice and data communications. The Data Feature offers the ability to transmit data information between personal computers, printers, plotters, modems, CRT terminals, and main frame computer ports.

To establish a Data call, a Digital Data Interface

Unit (DDIU) is required to be connected to each data communications device. Data information can be switched through the system at speeds of 300, 1200, 2400, 4800, 9600,

asynchronous. Refer to Figure 200-

19 Digital Data Interface Unit (DDIU) wiring

The Digital Data Interface Unit (DDIU) is wired

and

The following diagram will aid in the design of

cables to connect the many different configurations of data communications devices.

to the infinite Digital Key Telephone Systems like a digital telephone, and requires one sta-

DTE

tion port.

All connections to the DDIU are made on the back panel. The back panel has a modular jack

and a DB-25 type connector. The modularjack, labeled KSU, is used to connect the DDIU to the station port of the system. The DB-25 connector

SIG GN

RTS

CTS

DSR

SRTS SDCD

supports an RS-232C connection and is used to connect the data device to the system.

RX CLK

A green LED lights to indicate the DDIU is

properly wired to the system. Connection of the individual data communica-

tion devices requires that the installer be famil-

iar with data communications terms, and has access to the appropriate information for connecting the variety of data communications de-

vices that may be encountered. This

information consists of, but is not limited to:

Is the device configured as data terminal

equipment (DTE), or data communica-

tions equipment (DCE.

What pin on the RS-232C type connector performs what function?

3. What signal leads are required to make the device operate?

When planning the installation of the data feature, use a digital display phone at any location that is to originate a data connection. A DDIU

can only be called; it cannot originate a connec-

tion. A DDIU would typically be used in con-

junction with the digital display phone. A DDIU

would typically be connected to a printer,or a

MODEM.

The station wiring for a digital display phone

and a DDIU are identical.

configurations.

DIRECTION

DCE

Digital Systems Data Switching

MODEM

GND 1 1 GND

TD3

7SG

Modem to DDIU Cable

2RD 3TD

Issue 1, February 1994

200-27

Page 60

GENERAL

GREEN

STATION CONNECTING BLOCK

RT RR

MDF

infinite””

DVX

Digital Key Telephone System

MODULAR

CABLE

KSU

OFF

Figure 200-19 Digital Data Interface Unit

To Data Device

wiring

Issue

February 1994

Page 61

DVX

Digital Key Telephone System

Conditions:

GND

SG7

RTS 4

DTR 20

Computer to

Cable

To establish a connection to any idle data port:

A user with an associated DDIU dials the

station number of the DDIU or the group access number of the group that the DDIU has been inserted into or presses a DSS button representing the DDIU. The digital key system will then determine the baud rate setting for the called DDIU and convert the user’s associated DDIU to the same baud rate. The system will then complete the connection.

A second method to establish a connection between two DDIUs is done by the first atten-

dant.

1. The first attendant dials the extension number of one data unit. Dial tone is received and the display will show the BAUD RATE.

Then dials the station number of the sec-

ond data unit, confirmation tone is heard.

To break down an established connection:

The station user dials his associated DDIU

number or press the DSS button for the associated DDIU followed by pressing the FLASH button. The first attendant can also force a disconnect by dialing one of the DDIUs, followed by pressing the FLASH button.

GND

3TD 7SG

6 OSR

17RXTLK

Refer to Station Attributes Programming,

730.2, Station Identification for programming

the Station ID of the Digital Data Interface Unit

(DDIU). Also refer to Sec. 730.3, Digital Dam Interface Unit rameters of the Digital Data Interface Unit

(DDIU).

200.9 SYSTEM SPECIFICATIONS AND

The

plug in modules (cards) expanding the system

via station boards and CO boards. The boards

are configured as 12 CO/PBX/Centrex lines,

12 digital stations, or 12 single line stations. A complete system capacity allows for use of up to 144 ports for Stations, CO Lines, or Dam switching Modules.

Digital Key terminal. Standard single line telephones (2500 type) can be supported instead of key stations by installing single line boards

GENERAL DESCRIPTION

l The System is transparent to the de-

vices being connected. Therefore each DDIU must be configured with a specific baud rate, number of data bits and number of stop bits. This configuration will be done by the first attendant or in the case of an associated data unit can be configured by the user.

l Data switching is accomplished using

the same wiring the telephone station uses for voice switching.

Data ports can be arranged in UCD

Groups or Hunt Groups.

l Data ports do not have to be associated

with a

hqwever to connect two DDIU devices one of them must be associated with a

unless the con-

nection is made by the first attendant.

l When the data connection has been

completed, the baud rate used in the connection will be displayed on the

l Non associated DDIU connections can

be broken down by the first attendant.

l A DDIU has a DCE interface. Therefore

a straight through RS-232C cable can

be used connect to a DTE device

(printer, PC, etc.).

l Each DDIU requires a digital terminal

port.

for programming the pa-

CAPACITY

is card slot cabinet oriented with

can be installed in place of any

Issue 1, February 1994

200-29

Page 62

GENERAL DESCRIPTION Digital Key Telephone System

Twelve single line telephones can replace 12

Digital Display Terminals for each board exchanged. An ON/OFF switch is located on the front of the power supply.

l The system capacities are listed in Table

l Electrical specifications are listed in Table

200-2 Electrical Specifications.

l Environmental specifications are listed in

Table 200-3 Environmental Specifications.

l Loop limits are listed in Table 200-4 Loop

Limits.

Dialing specifications are listed in Table 200-

5 Dialing Specifications.

l FCC Registrations Numbers are listed in

Table 200-6 FCC Registration Numbers.

l Trunk Ordering information for Public Net-

work Lines are listed in Table 200-7 Trunk

Ordering Info: Public Network Lines

l Miscellaneous Specifications are listed in

Table

l Key telephone, Single Line Telephone and

Miscellaneous Specifications.

OPX Audible Indications are listed in Table 200-l 1 Digital Terminal Audible Signals,

Table

12 Single Line Telephone Audible

Signals and Table 200-13 OPX Telephone

Audible Signals.

l Key Telephone Visual Indications are listed

in Table 200-14 DSS/BLF Button Visual Indicators, Table

15 CO Line Button

Visual Indicators, and Table 200-16

Function Button Visual Indicators.

200-30 Issue 1, February 1994

Page 63

DVX

Digital Key Telephone System GENERAL DESCRIPTION

Table 200-l Digital System Capacities

Time Slots: 144 PCM/TDM time slots Ports:

Lines

Digital Terminal Stations

Standard Single Line Telephones Off-Premise Extensions 96 (max) OPX Stations (1 per single line adapter

Paging: (one way paging)

Internal Paging 4 (max) Internal Page Zones (software controlled)

External Paging

DTMF Receivers: 12 (max) per system (one

48 (max) loop start (12 per CO12 board) 96 (max) Digital Terminals (12 per KT12 board) 84 (max) Standard 2500 type

(up to a max of 3 SL12 boards

the system)

One zone per

board.

(12 per SL12 board)

card on each SL12 board)

can be installed in

DTMF Sender: I/O Ports: 3 (max) per system (one RS-232C included on CPU)

Contacts/Sensors (Relay Sensor 4 Relay/Sensor Modules per system. Each Relay/Sensor Module) Conference:

Circuits 3 1 Conference “bridges” per system Parties per “bridge” 5 parties per “bridge”

DISA Circuits: An unlimited number of CO Lines may be programmed

Attendants: Up to 3 stations can be designated as attendant(s). Digital

Hunt Groups:

Groups: Software supports up to 8 groups. Members: Types: Station or Pilot Hunting

ACD Groups:

Groups: Software supports 16 Groups. Members: RAN Announcements: Calls in Queue:

UCD Groups:

Groups: Members: RAN Announcements: Calls in Queue: All CO Lines may be in queue for an UCD Group.

Voice Mail Groups:

Groups: Members: (ports)

Integration Method: In-Band Signaling. (DTMF) VM Message Wait: [420) to turn message waiting on,

Consoles:

1 per system (time shared)

and two RS-232C on optional Backplane I/O module

Module has 3 relays and 3 sensing circuits.

simultaneously.

72 (max) Up to 3 function with each station. Each

station capacity by 1. (96 ports 24 ports. 24 x 3 = 72 ports used for DSS consoles)

Software supports up to 8 stations in each group.

Software supports up to 16 stations per group. Eight RAN Announcements with any two per ACD Group.

All CO Lines may be in queue for an ACD Group.

Software supports 8 Groups. Software supports up to 8 stations per group.

Eight RAN Announcements per UCD Group.

Software supports 8 Groups. Software supports up to 8 stations per group.

units can be programmed to

unit reduced

VM Disconnect Signal:

Loop Supervision Disconnect

Issue 1, February 1994

Programmable la-digit programmed, 15 seconds of silence followed by busy tone. 700

or Internal call to

string. If no digits are

200-3

Page 64

GENERAL DESCRIPTION

DVX

Digital Key Telephone System

Table 200-2 Electrical Specifications

AC Input to Power Supply:

Power Consumption:

Power Supply Fuse Longitudinal Balance:

Idle Channel Noise:

Cross Talk Attenuation:

Single Frequency Distortion:

(300 Hz

Ringing Sensitivity:

Ringer Equivalence Number: CO Line Signaling

Music Source (input)

3400 Hz)

AC input

DTMF:

60 Hz single phase

430 watts maximum (per power supply)

250V ac

Better than 60db from 200 Hz to 1,000 Hz Better than 40db from 1,000 Hz to 4,000 Hz

Less than 15 dbmc for

Greater than 75dbm Station to CO and Station

to Station Station to CO Line and Statioh to Station:

Better than 2.0% or 34db Output level -30 dbm to 0 dbm

Frequency pair at -5 dbm to 0 dbm Frequency tolerance, better than

max at 600 ohrns input impedance

max

connections

Contact Rating

Multi Purpose Relay

External Page Port

Output Impedance Output Power w/o compression

Single Line Adapter (OPX)

Battery Backup (UPS) Specifications*:

Maximum Current Drain: (per system)

* End user must determine battery size needed for desired backup time.

Table 200-3 Environmental Specifications

Operating Temperature Recommended Operating Temperature

Storage Temperature Relative Humidity Heat Dissipation (BTU’s)

1 .OA, 24V dc

600 ohms

Each OPX box requires

750VA mm, Sine-wave output, on-line type 550 watts

El09461

Maximum

amps of current.

A---

to to

5% to 95% non-condensing

1200 BTU’s per power supply (maximum)

200-32

Issue 1, February 1994

Page 65

DVX

Digital Key Telephone System GENERAL DESCRIPTION

Table 200-4 Loop Limits

Electronic Telephone:

(including

Console)

1000 feetof26 1000 feet

1000 feetof22

of24 AWG

AWG AWG

Cable Cable

Cable Standard Single Line Telephones Off-Premise Extensions

DTMF Dialing

Frequency Deviation Rise Time Duration of DTMF Signal

Interdigit Time

PULSE Dialing

Pulse Dialing Rate

Pulse Break/Make Duration

CO Type

(Adapter to

Table 200-5 Dialing Specifications

Table 200-6 FCC Registration Numbers

2000 feet of 24 AWG Cable

1400 Ohms maximum loop, not including

telephone.

5 msec. 75 msec. minimum 75 msec.

10 or 20 pps.

Loop Start, 600 ohm, current sensing

minimum

For Systems configured as a key system (button appearance) use:

For Systems configured as a hybrid system

(dial access codes) use:

Table 200-7 Trunk Ordering Info: Public Network Lines

SYSTEM PORT IDENTIFICATION, FACILITY INTERFACE

RINGER

INTERFACE CARD

co Port: Off-Premise Extension:

Issue 1, February 1994

EQUIVALENT

NUMBER

1.9

DLPHKG-74722-KF-E

DLPHKG-74723-m-E

SERVICE ORDER CODES

FACILITY LINE

INTERFACE

JACK TYPE

RJ2 1x RJ2 1x

200-33

Page 66

GENERAL DESCRIPTION

DVX

Digital Key Telephone System

Table 200-10 Dimensions and Weight

KEY SERVICE

Height 16” Width Depth Weight

POWER SUPPLY

Height 14.5” Width Depth Weight

OFF-PREMISE EXTENSION MODULE

Height

Width 7.625”

Length 8.0”

Weight

RELAY/SENSOR MODULE/DDIU UNIT

Height 1.75”

Width 7.625”

Length 8.0”

Weight 3.5 lbs.

TRI-OUTPUT SUPPLY

Height 9” Width Length

Weight 10 lbs.

(KSU)

26”

15”

42 lbs. (unloaded)

7.25”

19.5 lbs.

1.75”

3.5 lbs.

8.25”

EXECUTIVE TERMINAL (Display)

Height 3.5”

Width

Depth 9.625”

Weight 3 lbs.

ENHANCED TERMINAL (Non-Display)

Height 3.5”

Width

Depth 9.625”

Weight

BASIC TERMINAL

Height

Width 6.25

Depth 9.25

Weight

Height Width Depth Weight 2 lbs.

7.625”

7.625” 3 lbs.

2.75

2.0 lbs.

CONSOLE

2.75”

5.25”

9.25”

Table

Memory:

Programmable Read-Only Memory (EPROM)

Random Access Memory (RAM): Telephone Transmitter: Talk Paths:

paths:

Intercom Paths:

Music Channels:

Account Codes:

Number of digits per account code:

Number of Account Codes:

Speed Dialing Memory:

Station Speed Dial: System Speed Dial:

Total speed dial bins:

200-34 Issue 1, February 1994

Miscellaneous Specifications

5 12K expandable to 4 Megabytes

256K expandable to 2 Megabytes

48 CO/PBX Non blocking

2 channels provides for music-on-hold and

background music

up to 12 unverified digits unlimited (unverified)

20 bins per station (24-digits) 80 bins per system (24-digits)

1980 speed locations to be divided among all

telephones.

talk paths (non-blocking)

Page 67

Digital Key Telephone System

GENERAL DESCRIPTION

Table

TYPE OF SIGNAL

Kev Incoming CO Line Intercom Tone Ringing Intercom Call Announce

Transferred CO Line

CO Line Recall Message Wait Call Back Message Wait Reminder Tone

CO Queue

Camp-on

Paging Alert Tone

Kev Teleohone Confidence Tones:

Intercom

Call Announce

Busy Tone

Error Tone

Intercom Dial Tone

DND Tone

Paging Confirmation

Programming Confirmation

Programming Error

Confirmation Tone

Back

11 Digital Terminal Audible Signals

FREQUENCY

935

771

935

701 935 701 701 421 701

935 1471 1471 1471

SIGNAL DURATION

1 sec. (1 burst)

pause,

1.4

off (2 bursts)

off, repeated

on (timed)

on (1 burst)

off (2 bursts)

off, repeated

Continuous

off, repeat

repeat

burst

1.4

burst

off, 6x’s

burst, 1 time

repeated

off

repeated

off

Table 200-12 Single Line Telephone Audible Signals

TYPE OF SIGNAL

Single Line Signals: Incoming CO Line Intercom Tone Ringing

Transferred CO Line

CO Line RecaII CO Queue

Single Line Confidence Tones: Intercom Call Announce Busy Tone Error Tone Intercom Dial Tone DND Tone

Paging Time-out

FWD Warning Tone Camp-on Tone Conference Warning Tone Confirmation Tone DND Warning Tone

Back

FREQUENCY

30 Hz, 30 Hz, 30 Hz, 30 Hz, 30 Hz,

420

420 420 420 420 420

0.25s

SIGNAL DURATION

pause,

1.4

off (3 bursts)

Continuous

off, repeat

repeated

off (six times)

burst (1 time)

off (6 bursts)

repeated repeated

repeated

off off

repeated

off

Issue 1, February 1994

Page 68

GENERAL DESCRIPTION

Digital Key Telephone System

Table 200-13 OPX Telephone Audible Signals

infinite””

DVX

TYPE OF SIGNAL

OPX Signals: Incoming CO Line Intercom Ringing Transferred CO Line

CO Line RecalI

CO Queue OPX Confidence Tones:*

Intercom Busy Tone Error Tone Intercom Dial Tone DND Tone

Paging Time-out Call FWD Warning Tone Camp-on Tone Conference Warning Tone Confirmation Tone DND Warning Tone *Precise Tone Plan

Back

FREQUENCY

30 Hz, 30 Hz, 30 Hz, 30 Hz, 30 Hz,

420 420 420 420 420 420

SIGNAL DURATION

2.0s

1 s

0.25s Continuous

0.2s pause,

0.5s

0.2s on/O.2s off (six times)

0.2s burst (1 time)

burst (1 time)

1.4

0.2s

burst (1 time)

off

off off off

off

repeated

off, repeated

repeat 3x’s,

repeated

off

off (6 bursts)

200-36

Issue 1, February 1994

Page 69

Digital Key Telephone System GENERAL DESCRIPTION

Table 200-14

Button

TYPE OF SIGNAL

Off-Hook/Busy (All Stations) Incoming Intercom Ring (Destination) Call Announce (Destination) Message Waiting Call Back (Destination) Do Not Disturb (All Stations)

Automatic Call Back (Destination) ACD/UCD Available/Unavailable ACD Overflow Station Available/Unavailable

Table 200-15 CO Line Button Visual Indicators

TYPE OF SIGNAL

Incoming CO Ring

Transferred CO Ring

Recall

Queued Line Exclusive Hold System Hold I-Hold (only when hold preference is system) In Use

Indicators

INDICATOR FLASH RATES

Steady

120 ipm flutter (Default)

steady

120 ipm flutter

480 ipm triple wink

120 ipm flash

60 ipm flash 60 imp flash

INDICATOR

RATES

30 ipm flash (Default)

120 ipm flash 480 ipm flutter 480 ipm flutter

120 ipm flash

60 ipm double wink

60 ipm wink

Steady

Table 200-16 Function Button Visual Indicators

TYPE OF SIGNAL

Call Forward (active)

Message Waiting (active)

Camp-on (active) Call Back (active-initiator) CO Line Queue (active) Do Not Disturb (DND active) Mute (microphone off, handset xmit off)

ON/OFF (speakerphone on/on-hook dialing Conference (active) Speed (momentarily ON until bin address dialed)

Personalized Messages

Intercom Call (Hold Button) Pool

Transfer

Issue 1, February 1994

INDICATOR FLASH RATES

30 ipm flash (Default)

15 ipm flash (Default)

120 ipm flash

480 flutter

60 ipm flash

Steady Steady Steady

Steady 15 ipm flash 15 ipm flash

Same as CO Line buttons Same as CO Line buttons

Steady until transfer complete

200-37

Page 70

Table 300-l Key Station Features/Software Packages

FEATURE

CALL

PROCESSING

FEATURES

ADDITIONAL

EQUIPMENT

REQUIRED

Page 71

Table 300-l Key Station Features/Software Packages

PROCESSING

COMBINATION

ADDITIONAL

Page 72

Table 300-l Key Station Features/Software Packages

FEATURE

CALL

PROCESSING

FEATURES

COMBINATION

PKG

I N I

ADDITIONAL

EQUIPMENT

REQUIRED

Gen & Bells

PC/Terminal Printer/Terminal Printer /Terminal

Page 73

FEATURE

Table 300-l Key Station Features/Software Packages

Page 74

Table 300-l Key Station Features/Software Packages

FEATURE

Handset Receiver Gain... . . . . .

STANDARD

FEATURES

CALL

PROCESSING

FEATURES REQUIRED

COMBINATION

PKG

ADDITIONAL

EQUIPMENT

Page 75

: : : : . : :

: : : : : : : : : : : : :

: : : : : : :

: : : : : :

. . .

Page 76

Table 300-l Key Station Features/Software Packages

FEATURE

COMBINATION

ADDITIONAL

Page 77

FEATURE

Table 300-l Key Station Feature/Software Packages

Page 78

Table 300-l Key Station Features/Software Packages

FEATURE

COMBINATION

ADDITIONAL

Page 79

Table 300-l Key Station Features/Software Packages

FEATURE

COMBINATION

Page 80

infinite” DVX

Digital Key Telephone System KEY STATION FEATURE DESCRIPTION

SECTION 300

KEY STATION FEATURE DESCRIPTION

The System and Key Station features of the

Digital Key Telephone System are listed and described below in alphabetical order. An abbreviated feature index is provided in Table

300.1

ACCOUNT CODES

An account code is the last field within Station

Message Detail Recording (SMDR), that provides the ability to track specific calls by entering a non-verified, variable length (up to

12-digits) identifier. The use of forced Account Codes is optional, offered on a system wide basis. SMDR must be enabled in order for the account code to be included as part of the SMDR record.

300.2

ATTENDANT RECALL

When a line has been left on hold for a program-

mable period of time, the station placing that line on hold will be recalled. If that station fails to answer the recall, the call will be recalled to the attendant(s) for handling. There can be three attendants per system. Transferred,

Parked and Camp-on recalls will also recall the

Attendant.

300.3

AUTOMATIC CALL RACK TIMER

To accommodate the reduced number of buttons on the

Basic

an automatic call back feature has been implemented. This feature will invoke a call back anytime a user listens to busy tone for a preset period of time. By default, this timer is disabled and is variable from 00 to 99 seconds.

300.4 AUTOMATIC CALL DISTRIBUTION (ACD)

Thisfeature is available with optional soft-

ware. When purchased, Uniform Call Distribu-

tion (UCD) is not used and is replaced by the ACD functions identified in the following. 16 Automatic Call Distribution

groups can be programmed, each containing up to 16 three-digit station numbers (up to the system station maximum). Each group is assigned a pilot number. When this number is dialed, the first available agent in that group is rung. Calls are routed to the station that has been on-hook for the longest period of time.

A. Agent Positions

l Agent

w/Agent ID Feature: The Agent provides a means for an agent to log into

one of the ACD groups and receive calls.

The Agent ID entered in the

ess identifies the agent and places that agent in the available agent list for the

ACD group specified in the

ess. This feature allows an agent to log into any ACD group from any station in the system and receive calls.

l Agent Identification: Each ACD Agent

has a unique Agent ID code (0000-9999)

which he uses during

procedures, This unique ID code is not

verified or stored as part of the system

database.

l Agent Available/Unavailable Mode:

Stations programmed into a ACD group may remove themselves from their assigned ACD group by dialing the Available/Unavailable code. When an agent is in the Available mode, that agent will receive ACD calls in the normal manner.

When an agent is in the Unavailable

mode, that agent will no longer receive

ACD type calls, however he may receive

non-ACD calls. Agents that have gone Unavailable will receive a visual reminder with a flashing LED and or a LCD display message.

l Agent Help Request: The HELP feature

provides a means for an ACD agent to signal his assigned supervisor for assistance. The agent while on a call can press the HELP button to signal the assigned supervisor. The supervisor may respond by use of his HELP button and his ACD Barge-In feature.

Agent Call Qualification: This feature

provides a means for an agent to enter codes on ACD type calls that identify the call. This feature provides up to four digits for the ACD

reporting function which are compatible with the Basic ACD software package. This feature will permit up to la-digits to be entered, however, only the first four digits are provided for in the SMDR record. A

Feature

proc-

and

Issue 1, February 1994

Page 81

KEY STATION FEATURE DESCRIPTION

DVX

Digital Key Telephone System

grammable confirmation tone option has been added to the Agent Call Qualification feature and is programmed on a system-wide basis.

B. Alternate ACD Group Assignments

An alternate ACD group can be programmed so that if stations in one group

are busy, the alternate group will be checked for an available station.

C. Group Member Status

The Supervisors Group Member Status

feature provides a means for an ACD supervisor to view the status of each of the 16

ACD groups in the system individually.

This display will tell the supervisor which

stations are logged into the group, and if the station logged in is available, unavailable, out of service, in DND, or busy on a call. The supervisor can use this display to determine why there are a lot of queued calls in a specific group.

Incoming CO Direct Ringing

CO Lines can be programmed to ring directly into a ACD group. When all agents are busy and RAN is enabled, the system

will answer the caller and present the 1st

RAN announcement automatically.

E. No-Answer

Timer

If a call routed to a station via ACD is not answered by the ACD Agent/Station before the No-Answer Recall timer expires, the call

will be returned to ACD Queue with the

highest priority. In addition, the station that failed to answer the ringing ACD call

will be placed into an out of service

state.

F. No-Answer Retry Timer

When the No-Answer Recall timer expires,

a station that failed to answer the ringing

ACD call is placed into an out-of-service

state. The station that was taken

out-of-service

will be placed back in

service if the agent hits his available flex

button or dials the available flex code. In

addition, the agent will be placed back in service if the No-Answer Retry timer ex-

pires. If the agent does not answer his next ACD call, he will again be taken

service. This cycle will continue until the station answers calls, logs out, or goes

unavailable.

Station Assignments

An overflow station may be assigned to

route callers in queue to a designated sta-

tion after a specified time. The Overflow station may remove themselves from their assigned group by dialing the Overflow

Available/Unavailable code. When the

Overflow station is in the available mode,

that station will receive ACD calls in the normal manner. When the station is in the Unavailable mode, that station will no longer receive ACD type calls, however they may receive non-ACD calls. The Overflow station that has gone Unavailable will receive a visual reminder with a flashing LED and/or an LCD display message. The

overflow station may NOT be one of the ACD group stations.

If no stations are

station.

into

to the Attendant

Gtvup,

H. Recorded Announcements (RAN)

Recorded announcement devices can be

assigned to provide up to eight different messages per system, if all stations in a

ACD group are busy. The eight messages

are available to all 16 ACD groups in different configurations with a maximum of 2 per group. A RAN device can provide an announcement to one caller at a time. Subsequent callers will be queued onto the message on a first-in basis.

Guaranteed Message Announcement

This feature provides a means to force in-

coming callers to an announcement before

being placed into an ACD Queue or routed

to an agent. The outside callers are presented with the entire message before being routed to the ACD Group. Agents in an

ACD Group with a Guaranteed Message

enabled will receive incoming callers only after the caller has heard the designated recorded announcement in its entirety.

J. Supervisor Positions

l Supervisor

Supervisor

Feature: The

Feature will provide a means for a supervisor to log into one of the ACD groups. The Supervisor ID entered in the

process

identifies the supervisor for the specific

ACD group he is assigned to. This fea-

ture will allow a supervisor to log into any ACD group from any station in the system. However, to have the supervisor monitor with barge-in feature, the supervisor must log in at a station with monitor barge-m capability.

300-2

Issue 1, February 1994

Page 82

DVX

Digital Key Telephone System KEY STATION FEATURE DESCRIPTION

l Supervisor Identification: Each ACD

Supervisor has a unique Supervisor ID code (0000-9999) which he uses during

and

procedures. This unique ID code is not verified or stored as part of the system database.

Supervisor Help Request: The HELP feature provides a means for an ACD agent to signal his assigned supervisor for assistance. The agent while on a call can press the HELP button to signal the assigned supervisor. The supervisor may respond by use of his HELP button and his ACD Barge-In feature.

l Supervisor Monitor w/Barge-In Fea-

ture: The ACD Supervisor Monitor with Barge-In feature provides a means for an ACD supervisor to monitor an agent’s call in progress in order to coach sales techniques or customer relations skills. When used, a supervisor may intrude onto an agents call in a listen only mode or in a true conference mode.

This feature is available with or without

a warning tone.

limited by federal law and may

so check the

l Supervisor Station Assignment Fea-

or prohibited by state or

laws in your area

before employing thesefeatures.

Zaw,

ture: The ACD Supervisor Station Assignment feature provides a means to assign each ACD group a supervisor. This supervisor station can receive the calls in queue display in real time, receives No Answer/Out of Service, receives ‘HELP” displays from the groups that the supervisor is assigned to and can barge in on active calls in his ACD group or groups.

K. Supervisor/Agent Calls in Queue

Display

This feature provides a means for an agent

and ACD supervisor to view the status of their ACD group. This display is an idle state display and will prompt a supervisor that his agents in the group are having problems answering all their calls. The display will tell the agent and his supervisor how many calls are in queue, how many agents are logged into the ACD group, and the length of time in minutes that the oldest call has been in queue.

Interface Trace

This feature is available with optional

The PC/ACD Interface Trace

provides a series of events trace output

which is compatible with the

PC/ACD Reporting package.

300.5 AUTOMATIC LINE ACCESS

Each station, key or SLT, may have their phone programmed to access a particular CO Line such as a private line or a line from a Group of CO lines upon going off-hook. This is useful in

have dedicated or individual lines. Outside line dial tone is received just by going off-hook,

without the need to dial an access code.

300.6

AUTOMATIC

The system may optionally be programmed to

go into and out-of night service automatically.

This method does not require the attendant to

activate or deactivate night service on a daily

basis. The automatic night service is enabled

and disabled on a programmable daily schedule including Saturday and Sunday schedules. A time can be set to enable Night Service and to Disable Night Service on a per day basis.

300.7

AUTOMATIC PAUSE INSERTION WITH SPEED DIAL

If a flash command is placed into system speed dial numbers or station speed dial numbers, a pause will automatically be inserted after the flash. A pause will also be automatically inserted after a PBX dialing code has been used. Manually dialing a flash during a call will cause only those numbers dialed after the flash to be redialed for a Last Number re-dialed number of for a Save Number re-dialed number.

300.8

AUTOMATIC PRIVACY

Privacy is automatically provided on all calls. If one station is conversing, another station cannot intrude on that line. The Automatic Privacy feature can be disabled, allowing one other

station to join in on existing CO line conversa-

tions .

of the

300.9

limited by

check the

AUTOMATIC SELECTION

The user can select an outside line, intercom

station, speed dial button, or dial a feature and automatically place the phone in the dialing

SERVICE

feature may be

in your area

Issue 1, February 1994

300-3

Page 83

KEY STATION FEATURE DESCRIPTION

DVX

Digital Key Telephone System

mode without pressing the ON/OFF button or lifting the handset.

300.10 BACKGROUND MUSIC

Each Digital Terminal user may receive music over their speaker when an optional music source is connected to the system. This feature can be allowed or denied on a system-wide basis by programming.

300.11 BATTERY BACK-UP (MEMORY)

A NICAD battery is located on the Central Proc-

essing Unit (CPU) of the

DVX

System

to protect system memory in case of commercial

the display will update approximately every 30 seconds. The user must have LCR enabled to get the call cost display.

300.16 CALL FORWARD: PRESET

This feature allows the system database to be

configured so that incoming CO Lines, which are programmed to ring at a particular station, can be forwarded elsewhere in the system predetermined by programming. This feature is active if the station ringing is not answered in a specified time. This is particularly useful in “overflow” applications where a Voice Mail or

Auto Attendant may be in use.

power outage or the system power being turned off for a period of time. Battery Back-up Memory retains all system features including both system and station speed dial during a power outage.

300.12

BUSY

FIELD (BLF)

When a button on a Digital Terminal is assigned

as a DSS, it also serves as a Busy Lamp Field to display the status of that telephone.

300.13

CALL ANNOUNCE

PRIVACY

Each telephone user can set their intercom signaling switch to receive intercom call announcements without having the calling party hear any conversations in progress.

300.14 CALL BACK

A station can initiate a call back request to

another busy station. As soon as that station

A. Preset

becomes idle, the station that left the call back

request is signaled.

300.15

CALL COST DISPLAY FEATURE

The Call Cost Display Feature allows a user to view the approximate cost of each call made. This approximate cost will also be printed as

part of the SMDR record.

The Call Cost Display will replace the call dura-

tion display when a call is made using LCR. This display is enabled in programming.

The cost information is programmable by se-

lecting one of the 16 route list tables and one of the four time periods. This allows the user to program four separate costs based on the time of day for each of 16 routes. The costs entered in the tables will be a cost for one minute, however, costs are calculated using a 1

16th of a minute value. These costs are rounded down and are based on the start time of the call, even if the call extends into a

time period.

The SMDR printout will contain a cost calcu-

lated using a

10th of a minute increment and

A station may have one designated preset forward location defined in the data-

base.

Preset Call Forward is chainable only to other predetermined preset forward stations specified in the database up to a chain of 5 stations.

l Chainable Preset Call Forwarding will

force the incoming CO Line to ring at

each station preassigned in the data-

base for the Preset Forward Ring Timer

specified in the database before for-

warding.

l Each station in the system may, inde-

pendently, have incoming CO calls preset forwarded to the following destinations:

Forward

ACD Groups

CO Lines can be preset forwarded to ring into a ACD Group from any station. A CO line will not preset forward to a busy ACD group, however each time the preset for-

ward timer expires (for a total of five at-

tempts) the group will be checked for an idle station. If a member of the group is idle the call will then be presented to that member.

Preset

Forward

Hunt Groups

CO Lines can be preset forwarded to ring into a Hunt Group from any station. A CO line will not preset forward to a busy Hunt group, however each time the preset for-

ward timer expires (for a total of five at-

tempts) the group will be checked for an idle station. If a member of the group is idle the call will then be presented to that member.

Preset Call Forward

Off-Net

CO Lines can be preset forwarded to ring Off-Net via speed dial from any station.

300-4

Issue 1, February 1994

Page 84

infinite””

Digital

Key

DVX

Telephone System

KEY STATION FEATURE DESCRIPTION

After the expiration of the preset forward

timer, the system will select an idle CO line and dial the off-net location, then connect the two CO lines.

Preset Call Forward

Stations

Each Digital Terminal user may have preset in the database Initial Ringing Incoming to be directed to another station in the system, if the call goes unanswered for a predetermined amount of time.

Preset Call Forward

UCD Groups

CO Lines can be preset forwarded to ring into a UCD Group from any station. A CO line will not preset forward to a busy UCD group, however each time the preset forward timer expires (for a total of five attempts) the group will be checked for an idle station. If a member of the group is idle the call will then be presented to that member.

Preset Call Forward

VM Groups

CO Lines can be preset forwarded to ring into a Voice Mail Group from any station.

A CO line will not preset forward to a busy Voice Mail group, however each time the

preset forward timer expires (for a total of five attempts) the group will be checked for an idle Voice Mail port. If a VM port is idle the call will then be presented to Voice Mail.

only if

ring nowhere

300.17 CALL FORWARD: STATION Forward

All Calls

This feature allows a station the ability to

have all their calls (internal or external) forwarded Immediately to a designated station, an ACD or UCD group pilot number,

Voice Mail group number, or Hunt group.

(See Note)

Call Forward

Busy

This feature allows a station the ability to

have their calls forwarded to a designated station, an ACD or UCD group pilot num-

ber, Voice Mail group number, or Hunt

group when their station is busy. (See Note)

Call Forward

Busy/No Answer

Allows a stations the ability to forward a

combination busy/no answer calls to a designated station, an ACD or UCD group

pilot number, Voice Mail group number, or

Hunt group. No answer calls forward when

the system-wide “no answer timer” expires.

Initial CO ringing, transferred CO ringing and intercom ringing calls can all be forwarded. Calls that ring to an idle station will be call forwarded after expiration of the No Answer ring timer. (See Note)

D. Call Forward

No Answer

This feature allows a station the ability to

have their calls forwarded to a designated station, an ACD or UCD group pilot number, Voice Mail group number or Hunt group number when there is no answer at the station. No answer calls forward when the system-wide ‘ho answer timer” expires.

(See Note)

Call Forward

Off-Net

Stations will be allowed to forward intercom and transferred CO line calls to an off-net location. This allows a station to

reroute calls that would normally be lost.

Calls can be forwarded to home or another

off-net site. Initially ringing CO calls cannot be forwarded with this feature (see Incoming CO lines Off-Net Forward feature) .

Initial Ringing Incoming

to groups, if the station forwarded is the assigned to ring on the CO line.

Voice

forward

station

300.18 CALL PARK

An outside line can be placed into one of eight

parking locations and can be retrieved by any

station that has a direct line appearance or an

available loop button. Parked calls have their own recall timer and will recall the originating station and if still unanswered, the atten-

300.19 CALL PICK-Up:

A. Directed Call Pick-up

A station can pick up an intercom call,

transferred, incoming, or recalling outside line call to a specific unattended station.

The call must be a tone ringing call.

B. Group Pick-up

Stations can be placed in one or more of four pick-up groups. Stations within a group can pick up tone ringing Intercom calls, transferred, incoming, or recalling outside line calls for another station in that group.

By default,

change this

in Pickup

Voice

Group 1. You

setting.

stations

need to

Issue 1, February 1994

Page 85

KEY STATION FEATURE DESCRIPTION

DVX

Digital Key Telephone System

300.20 CALL TRANSFER

An outside CO line can be transferred from one

button,

screened (announced) or unscreened transfers can be made. The line being transferred rings on the flashing indication to the receiving party’s

locate someone by calling different without losing the call. If a line is transferred to a busy station, it will receive muted ringing.

300.21

The Guaranteed Message announcement fea-

ture provides a means to force incoming callers to an announcement before being placed into an ACD Queue or routed to an agent. The outside callers are presented with the entire message before being routed to the ACD Group.

Agents in an ACD Group with a Guaranteed

Message enabled will receive incoming callers only after the caller has heard the designated recorded announcement in its entirety.

In addition, the Guaranteed Message feature provides an option to capture digits dialed by the incoming caller which can be inserted as ICLID incoming number identification.

If the Guaranteed Message announcement is

programmed in Admin, incoming ACD calls will be routed to the Guaranteed Message RAN before going to the ACD Group. If the ICLID option is selected, digits received before the announcement time-out will be captured and inserted as incoming ICLID number information. When the ICLID option is selected, a [#] will be recognized as a termination of the announcement and a

entry error. An entry error will cause the ICLID

number to be removed and the incoming caller can re-enter his phone number.

900.22

This feature will provide an easy means for a

Calling station to override a desired stations HF

(handsfree) or PV (call announce) intercom

switch setting. A dial code has been added that is dialed in front of the extension number to force the tone ringing.

300.23 CAMP-ON

A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP-ON button. To camp on a call, press the TRANS button to transfer the call to the

desired busy station, then press the CAMP ON

button. The busy party will receive a muted ring

and provides Exclusive Hold

CALLER ENTERED ICLID DIGITS

will be recognized as an

CALLING STATION TONE MODE OPTION

over the CAMP ON LED. By pressing the CAMP ON button, the person called places his existing outside call on hold and is connected to the person placing the Camp On. He can then pick up the call on the appropriate line. Calls cannot be camped on when a station is in DND or in Conference.

300.24 CAMP-ON RECALL

When a station does not answer a Camp On, that call will recall the person placing the Camp

On, and if unanswered by them, will recall the

attendant(s).

300.25 CANNED TOLL RESTRICTION

The system provides an easy means of applying the most common form of tell restriction where

and 0+ along with 976,555, and 411 type of

calls are denied and l-800, 911, 1-911, and

l-611 type of calls are allowed. This canned toll restriction is applied through the use of a single pre-built Class-of-Service and can be assigned to stations using range programming.

300.26

The vides features that are

that Centrex users Key Telephone System to enhance their Centrex capabilities. The system actually simplifies and

provides easier access to many Centrex features by offering the following features:

speaker, and a visual flashing

COMPATIBILITY

Digital Key Telephone System pro-

compatible so

can

utilize

the

Flex Button Programming

Flexible button programming allows trex users to program complex Centrex dial codes onto a touch access to Centrex features.

Off-Hook Preference

Both Digital Terminals and Single line telephones may be programmed to have their personal

ically just by lifting the handset or pressing the ON/ OFF button. Internal features to the

are still made available to Digital Terminals by accessing intercom before going hook.

Private Line Appearance

The

allows for private line assignment on an unlimited basis. Each station may have sole access to a particular outside line if desired and may also be assigned to receive incoming ringing on that line.

Digital Key Telephone System

button for easy one

line accessed automat-

Digital

300-6

Issue 1, February 1994

Page 86

DVX

Digital Key Telephone System

KEY STATION FEATURE DESCRIPTION

D. Programma

CO line flash is a momentary opening on a CO line used for signaling. When using the

to signal the intention to transfer a caller using timer is programmable on a per CO line

bases to facilitate a mixture of Centrex and

CO lines within the same system.

E. Programming

Hook-Flashes into Speed Dial

Many followed by in many cases the digit or

The infinite Digital Key Telephone System allows these codes to be programmed as a part of system or station

ble Flash Timer

Digital Key Telephone System in a

environment the CO line flash is

transfer. The CO line flash

and

codes utilize a hook-flash

and

Control and assigned to a CO line, the corresponding contact will close whenever that CO line is accessed by a station. Since no

board”

nite DVX for CO Line Control, the

Relay/Sensor Interface module is used for this

purpose.

300.32 CO LINE GROUPS

Outside lines can be placed in one of eight

groups if the customer’s business requires

such grouping. Stations are then individually assigned access to these groups and given the ability to dial on particular lines.

300.33 CO LINE IDENTIFICATION

This feature allows a name to be entered into the database

speed dial sequences.

300.27 CENTREX/PBX TRANSFER

When Centrex or

are connected to the

infinite Digital Key Telephone System, users may, by using the Flash button, transfer callers to other

or PBX extensions. Addition-

ally, the Flash command may be included within a Speed Bin and programmed onto a flex button for one button transfer.

300.28 CHAINING SPEED BINS

Speed dial bins may be chained together by

simply pressing one speed bin, then another

and another as required.

may be entered in any combination up to

characters in length (this will represent its entered). Once entered, LCD digital terminals including the attendant station(s) will receive the programmed line “name” in place of the default “LINE XX” message. This

applies to all line call processing conditions where the current “LINE XX” message appears.

SMDR will continue to print out the line number in place of the programmed name. If the line name has not been programmed, then the current “LINE XX” display will be used as the

default. A programmable data field is available for each line in the system.

This is helpful for accessing Long Distance carriers or banking services when account codes may be required.

300.29 CO LINE ACCESS

Through programming, telephones are allowed

or denied access to particular outside lines or

line groups.

300.30

CLASS OF SERVICE

300.34 CO LINE INCOMING RINGING

Each CO line may be programmed (in database

admin) so that incoming ringing on the specified CO line(s) may be assigned initial ringing to one of the following destinations:

Each CO Line may be programmed with a Class-of-Service to provide dialing privileges.

The

Digital Key Telephone System uses an array between CO Line Class-of-Service and Station Class-Of-Service to offer a wide variety of dialing privilege possibilities.

The ring-in will follow Day Ring assignments

unless Night Service mode is active, in which

300.31

On the infinite DVX control contacts which may be individually pro-

grammed as either CO Line Control (to control

ancillary equipment) or Loud Bell Control to control a customer provided ringing device to

CO LINE CONTROL (CONTACT)

System, there are 12

case all incoming CO calls will follow Night Ring

When ringing is assigned to a line appearance or an idle Loop button must be available to receive the call. Station call forwarding of initial ringing CO call is possible and

external areas. When programmed as CO Line

are available on the in@

for each individual

This feature is for LCD Display

SIGNMENT

l one or more stations l To an ACD, UCD, Voice Mail or Hunt

or SLT)

Group

l Off-Net (via Speed Dial)

a direct

Issue 1, February 1994

300-7

Page 87

KEY STATION FEATURE DESCRIPTION

DVX

Digital Key Telephone System

can be directed to other keysets with an avail-

B. Multi-Line Conference

able Loop button or direct appearance.

If the initially ringing CO call cannot ring at the

destination assigned, it will ring at the first

Attendant station.

You cannot Station Call Forward an

300.35

The

initially ringing CO call to Mail, or Hunt groups if the line is assigned to ring at more than one station.

CO LINE LOOP SUPERVISION

Digital Key Telephone System can

UCD, Voice

C. Unsupervised Conference

be programmed to monitor CO lines while hold or connected to RAN devices or Voice Mail systems or in Trunk-to-Trunk connections for disconnect signal provided by the

After a disconnect signal is detected, the infinite

Digital Key Telephone System will release the CO lines and automatically place them back in service.

300.40 CONFERENCE ENABLE/DISABLE

This feature will allow the system conference feature to be administered on a per station

300.36 CO LINE QUEUE

When all the outside lines in a group are busy,

stations can be placed in queue awaiting a line in the same group to become available. If a station doesn’t answer the queue signal within

15 seconds, that station is dropped from the

queue.

basis for the ability of a station to initiate a conference.

300.41 DATA FEATURE

The Data Feature offers the ability to transmit data information between personal computers, printers, plotters, modems, CRTterminals, and main frame computer ports. To establish a data

300.37 CO LINE RINGING OPTIONS

When a CO call rings at a busy station, the call

rings at the station using a muted ring signal.

This option allows a user to receive a reminder

ring at his busy station, instead of muted ringing. In addition, a reminder ring timer has been added to the system to provide the reminder ring every time the timer expires, as long as the incoming CO line remains connected. The system defaults this option to muted ringing.

call, a Digital Data Interface Unit required to be connected to each data communications device. The Digital Data Interface Unit

(DDIU) allows any serial data communications device (which conforms to RS-232C) to be connected to the infinite Digital system. This requires a station port.

300.42 DATABASE PRINTOUT (DUMP)

Through a system programming command,

either portions of or a complete database dump

300.38 CO RING DETECT

can be printed using the RS-232C connector located on the Central Processing Unit (CPU) on

or the PBX is matched with ringing detection circuitry in the KSU. The ring detect can range

from 200 to 900 msec, programmed in 100

ringing.

the

300.43 DATABASE UPLOAD/DOWNLOAD

maintenance facility which has been added to the Remote Administration routine. This rou-

300.39 CONFERENCE

There are three different types of conferencing: A. Add On Conference

Up to five internal parties can engage in a conference, or four internal parties with a limit of one external party.

tine will permit the database to be downloaded to a PC, when a software change is made or

when the system needs to be initialized and

re-programmed. In addition, the routine will facilitate the programming of a database on an in-house system which can be downloaded to a PC and then uploaded to a system in the field.

After the system maintenance is completed, the

One internal station can engage in a con-

ference with two outside parties.

The conference initiator can exit a confer-

ence with two outside parties and leave them in an unsupervised conference. The initiator can re-enter the conference at any time. The

Digital Key Telephone System can automatically terminate the call when both parties hang up, when Loop Supervision is provided by the

and

enabled in the database.

A programmable conference timer will dis-

connect the unsupervised conference initiator does not re-enter.

Digital Key Telephone System.

Upload/Download feature provides a

300-S

Issue 1, February 1994

Page 88

DVX

Digital Key Telephone System

KEY STATION FEATURE DESCRIPTION

file saved in the PC can then be uploaded to the system.

300.44 DAY/NIGHT CLASS OF SERVICE

This feature allows stations that are a certain

COS during the day, to be assigned a

COS when the system is put in the night mode. The night COS goes into affect when the system is placed into the night mode, manually or

automatically. This prevents the misuse of phones after hours.

300.45 DEFAULT BUTTON MAPPING

The infinite Digital Key Telephone System al-

lows for 24 flexible buttons on each Enhanced

or Executive Digital Terminals to be flexibly

assigned to CO/PBX lines, DSS buttons, Speed Dial or Feature buttons. However, the system will power up with a default button mapping as shown in Figure 300-l Executive Default Button Map .

Telephone System also supports a Basic Digital Terminal with 4 fixed feature buttons, 4 flexible

buttons, a message wait LED and full speakerphone capability. This keyset provides the same functionality that the standard non-display button minal default button map is shown in Figure 300-2 Basic

300.46 DIAL BY NAME

The system will allow station users to dial ex-

tension numbers, or speed bins by entering the name of a person that has been programmed for that station. The system database will allow entry of a name (alphanumeric) up to 24 digits in length for each station. The programmed name can be used for dial-by-name station users and in directory dialing. This feature should not be confused with the Name In Display feature.

300.47 DIAL PULSE SENDING

Each CO interface circuit for outside lines can

be programmed to send dial pulse or DTMF

signals. Dialing speed and break/make ratios are programmable.

300.48 DIALING

The system provides a flexible means of provid-

ing toll or dialing restriction. Through the assignment of class of service (both station and outside line) many combinations of allow and deny numbers can be set. Both area and office codes can be screened for allow/deny privileges .

provides. The Basic Digital Ter-

The infinite Digital Key

Default Button Map.

300.49

Allows an unlimited number of outside line

calls to be programmed to provide direct access to the system and the use of features such as

WATS lines, intercom dial tone or the ability to

dial out on outgoing trunks without going through the attendant. The duration of a Trunk to Trunk DISA call can be set by the system

administrator.

DIRECT INWARD SYSTEM

CO Line Group Access

Incoming DISA callers may access all line groups such as FX or WATS lines or other outgoing services from home or while away from the office.

Programmable Access

A three-digit securiQ? code can be assigned

in the system database to restrict un-

wanted use of the DISA circuits. Each DISA

line can be programmed independently for 24 hour DISA use or night DISA use only.

Station Access

DISA callers may dial any station directly

without going thru the attendant.

If a DISA caller attempts to call a station that is busy or does not answer the system

will return ICM dial tone at the end of a

programmable timer (Preset Forward

Timer). This will allow the DISA caller to try

another station without having to dial into the system again.

Trunk-to-Trunk:

The DISA Trunk-to-Trunk (or Conference)

option on the CO line governs a DISA callers ability to access other outside lines. CO lines must have DISA Trunk-to-Trunk enabled to allow a DISA caller to establish an outgoing trunk-to-trunk connection. This allows for specific CO line access restriction on DISA calls.

DISA Call Forwarding:

Two options provide a DISA line to be 24

hours or at night only, which converts the incoming DISA line to an incoming line

with ringing assignment at the station

number dialed.

The CO line ringing at a station will follow

preset forward or no-answer call forward using the preset forward timer that same as an initially ringing CO line does. It will

follow direct forward and busy forward the

same as an initially ringing CO line. If the preset forward timer is set to 00 (disabled)

Issue 1, February 1994

Page 89

KEY STATION FEATURE DESCRIPTION

DVX

Digital Key Telephone System

Figure 300-l Executive

DEF

SPEED CAMP-ON

HOLD

Default Button Map

300-10

Issue 1, February 1994

Page 90

DVX

Digital Key Telephone System

KEY STATION FEATURE DESCRIPTION

MSG

Figure 300-2 Basic

ABC

GHI

JKL

TUV

OPER

Default Button Map

DEF

Issue 1, February 1994

300-l 1

Page 91

KEY STATION FEATURE DESCRIPTION

Digital Key Telephone System

the first forward of the DISA ringing call at

a station will take 15 seconds.

300.50 DIRECT STATION SELECTION

The user with DSS buttons assigned at their Digital Terminal can call an intercom station by

simply pressing the appropriate DSS button.

The called station is automatically signaled.

300.51 DIRECTED CALL PICK-UP

B. CaIi

300.52 DIRECTORY DIALING

Directory dialing allows station users to obtain

a directory of station users and have the system

dial the extension that is currently on the display. The tions for up to 200 names.

Directory dialing also allows users to program

a “name” along with a speed dial bin for use in later locating a speed dial number. When prompted to do so, the system will display the

the LCD display so that when the desired name is shown, the user may then have the system

dial the number. Directory dialing also allows users to associate

a “name” with an entry in the local number/name translation table. When prompted to

do so, the system will display the name associ-

ated with the table on the LCD display so that when the desired name is shown, the user may then have the system dial the number. The

to 200 names.

300.53

This feature allows the first Attendant station

to dial a code and disable a CO line from outgoing CO calls. This applies to all station(s) that have access to that line. Incoming status is not

affected. This feature is a part of the “Mainte-

nance” package,

Pick-up

A station can pick up a tone-ringing inter-

com call, transferred, incoming, or recalling outside line call to a specific unattended station. The call must be a tone ringing call.

Pick-up

Stations outside of an ACD or UCD group

can pick up a tone-ringing intercom call, transferred, incoming, or recalling outside line call ringing to a specific UCD station.

The call must be a tone ringing call.

infinite

associated with a speed dial number on

DVX

DISABLE OUTGOING CO LINE ACCESS

Station

ACD/UCD Groups

DVX

System provides locations for up

System provides loca-

300.54 DISTINCTIVE RINGING (User Se-

The tone ring signal used to notify stations of

an incoming call can be changed by each station user to provide distinctive ringing among a group of stations. Each station user may select a distinctive ringing tone that will be used to ring their station. The system provides 81 different ring patterns that the station users may select from.

300.55 DO NOT DISTURB (DND)

Placing a keyset in DND will eliminate incoming outside line ringing, intercom calls, transfers and paging announcements. A ringing station may go into DND to silence ringing. The attendant can override a station in DND. The station in DND can use the telephdne to make normal outgoing calls. A station can be denied this feature through programming.

A. One-Time Do Not Disturb (DND)

300.56 DTMF SENDING

Each CO interface circuit for outside lines can be individually programmed to send DTMF

(tone) or dial pulse signals.

300.57 EMERGENCY TRANSFER

Each OPX box will provide power transfer to specified customer provided CO lines using the Power Failure Transfer Unit

300.58 END TO END SIGNALING

This feature indicates the capability of the sys-

tem to accept DTMF tones from stations, send them through the public network and have them received at the distant end for computer access, or a variety of control functions or in-

ward call completion at a distant switching

system.

300.59 EXCLUSIVE HOLD

When a line is placed on Exclusive Hold, no

other station in the system can retrieve this call. Hold may be programmed to be activated on the first or second depression of the Hold button.

lectable)

Allows a station user to turn off muted

ringing that occurs while off hook (handset or ON/OFF) on another call. Useful when having an important conversation and do not wish to be disturbed by ringing. The station, while off hook, (ON/OFF or handset) depresses the DND button which eliminates muted ringing. When the station goes on-hook the DND button is extinguished and DND is canceled.

or up to 12

Issue

February 1994

Page 92

DVX

Digital Key Telephone System

KEY STATION FEATURE DESCRIPTION

CO Lines while in a transfer hold are always placed in an Exclusive Hold condition.

300.60 EXECUTIVE OVERRIDE

This feature allows certain stations to be desig-

nated as executive stations with the ability to “override” and “Barge in” on other

en-

gaged in conversation on a CO line or intercom

Call.

In addition to the station programmable option,

a system programmable option will enable or

300.64 FLASH ON INTERCOM

This feature enables key station users to utilize

the Flash Key to terminate pages and intercom internal station pressing the Flash key will ter-

minate the call and return intercom dial tone.

300.65 FLASH RATES (Programmable)

The flash rates for the following features can

now be programmed to 16 admin programming:

disable a warning tone when the station marked as an executive is cut-tbru to the conversation. This is useful for an ACD agent su-

pervisors or training personnel who require a

service observing option. A separate condition has been added to this

feature which will allow or disallow an Executive to override an extension. This prevents an

extension with override capability from overrid-

All other flash rates in the system are fixed at

the rates shown in Table 200-14 DSS/BLF

CAUTION

USE OF THIS FEATURE WHEN THE EXECUTIVE OVERRIDE WARNING INTERPRETED AS A VIOLATION OF FEDERAL OR

IS DISABLED MAY

Button Visual Indicators, and Table 200-16 Function Button Visual Indicators.

300.66

CONSULT COUNSEL WITH LAW BEFORE INTRUDING ON CALLS USING THIS

TO APPLICABLE

A flash can be programmed within a speed dial number. When this is done, a pause will auto-

A change in

line or intercom call

occur on the CO

the barge-in

matically be inserted before the remaining

speed dial digits are sent.

While connected to a page zone or another

options in

Incoming CO line ringing: defaults to 30 ipm flash

l Incoming intercom ringing: defaults to

120 ipm flutter

l Call Forward: defaults to 30 ipm flash l Message Waiting: defaults to 15 ipm

flash

Indicators, Table

15 CO Line

FLASH WITH SPEED DIAL

300.67 FLEXIBLE ATTENDANT

300.61 EXECUTIVE/SECRETARY TRANS-

FER

There are four sets of Executive/ Secretary pairings available. When the Executive station is busy or in DND, the Secretary station will

Any three Digital Terminals in the system can

be assigned as attendant stations. These stations will receive recalls and can place the system into Night Service. The attendant stations

must be either Enhanced or Executive stations. receive intercom calls and transfers. The Secretary station can signal the Executive in DND by using the Camp On feature.

300.68 FLEXIBLE BUTTON ASSIGNMENT

Each 33-button digital terminal has 24 flexible

buttons which can be individually pro-

300.62 EXTERNAL NIGHT RINGING

The system can be programmed so that CO lines marked for UNA will provide ringing out the external page ports when the system is placed into Night mode.

grammed. Each &button digital terminal has 4

flexible buttons which can be individually pro-

grammed. One of the following operations can

be selected for each button. Refer to Section

400.37, Flexible Button Assignment.

300.63 FLASH Provides telephone users with the ability to

terminate an outside call or transfer a call behind a PBX or

and restore dial tone without hanging up the handset. A FLASH button is located on each Digital Terminal.

l Outside line: Automatically accesses

assigned line. (Assigned in database)

l DSS/BLF: Automatically signal as-

signed station and provides BLF for

hook and DND. (User programmable)

Feature: Any feature with a dialing code (i.e. : Personalized Messages, Paging,

Account Code, Call Park, Music, etc.)

Issue 1. February 1994

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KEY STATION FEATURE DESCRIPTION

infinite”” DVX

Digital Key Telephone System

can be assigned to a flexible button. (User programmable)

l Group Access: (i.e. ACD, UCD, Hunt,

Voice Mail group pilot numbers) (User

programmable)

l Speed dial: Automatically dials a Speed

number. (System, Station, Saved Number Redial, Last Number Redial) (User programmable)

l Pooled group access: Some or all out-

side lines can be grouped; pressing this button accesses the highest numbered unused CO line in that group. (Assigned in database)

l Loop: Used to answer a transferred call

on a line for which a user does not have

a button assigned. (Assigned in data-

allows the system administrator to maintain greater control over dialing patterns and the lines used for placing outgoing CO calls.

300.72 GROUP CALL PICK-UP

Stations can be placed in one or more of four pick-up groups. Stations within a group can pick up tone-ringing intercom calls, transferred, incoming, or recalling outside line calls for another station in that group.

300.73 GROUP LISTENING

All digital key stations have built-in speaker-

phones. Station users may use the speaker to monitor a call while using the handset to con-

verse with the outside party. This enables other

people in the room to listen to both parties in the conversation.

base)

The be programmed onto

Log-in, Do Not Disturb

Park, Voice

features can however,

onto

features are NOT allowed to

buttons: AW Agent or Supervisor

and Headset Mode. These

buttons.

Console

programmed

300.74 HANDSET RECEIVER GAIN

This feature provides the user with a flexible button that can be programmed on their keyset. When programmed, allows the user to in-

crease/decrease the handset receiver gain

while on a CO call or intercom call. This volume

300.69 FLEXIBLE PORT ASSIGNMENTS

The Flexible Port Assignment feature

pro-

vide a means to assign stations and CO line

numbers to any station or CO line port in the system. This provides complete flexibility in determining station and CO line numbers

setting is stored on a per station basis until changed.

300.75 HEADSET

The

allow the connection of an industry standard,

within the system as long as they stay within

the system numbering plan. Therefore a station can be assigned any num$er between 100 and

195 on the

DVX . A CO line can be

assigned any Gumber between 0 1 and 48 on the

DVX system. This restriction is re-

quired to minimize memory requirements on

smaller systems.

300.70 FORCED ACCOUNT CODES

The

Digital Key Telephone System allows the system to be arranged so that station users must enter an account code before placing an outside call. Account codes can also be used as a Traveling Class-of-Service to upgrade

a restricted stations class-of-service for unrestricted dialing. Account codes must be entered

before the call when forced.

user connects the modular headset to the handset jack on the telephone leaving the handset in place. The ON/OFF button on the Digital Terminal is then used to activate the headset.

300.76 HEADSET MODE

Each digital terminal can be individually pro-

grammed for headset operation. When pro-

grammed, an industry standard headset with it’s adapter box may be connected to a digital terminal for headset use. This allows handset or headset operation by switching the selector switch on the adapter box. Speakerphone operation and call announce on intercom are disabled while a station has enabled headset

mode.

Once programmed in station programming, the

300.71

FORCED LEAST COST ROUTING

user may then select between headset mode or normal handset/speakerphone mode by simply

The infinite Digital Key Telephone System may be programmed on a per station basis to force

dialing a code or pressing a user programmable flex button.

the use of LCR for outgoing accessed. This

This feature is not available when the station is in

mode.

Digital Terminals are designed to

300-14

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Page 94

DVX

Digital Key Telephone System

KEY STATION FEATURE DESCRIPTION

300.77 HEARING AID COMPATIBLE

All Electronic Digital Terminals and Single Line Telephones are hearing aid compatible in compliance with the FCC Part 68, Section 68.316. This allows the telephone to be used in conjunction with users wearing hearing aids.

300.78 HOLD PREFERENCE

This allows either Exclusive or System hold as the primary hold on the first depression of the HOLD button, depending on programming.

300.79 HOLD RECALL

When an outside call has been on Hold for a

programmable length of time, recall ringing tone is sent to the station placing the call on Hold. If this station does not answer the recall, a recall tone is sent to the attendant(s).

300.80 HOT LINE/RING DOWN

Digital terminals may be programmed to immediately call or ring down a particular station or outside number upon going off hook. This is done by programming the stations Off-Hook preference to activate a DSS or Speed dial feature key. This feature can be overridden if the station user selects a CO line first when going off-hook.

300.81 HUNT GROUPS

The system can be arranged for up to eight Hunt

groups. Each Hunt group can contain up to eight stations each. Each Hunt group is inde-

pendently arranged to utilize either a pilot hunting technique or station hunting technique .

A. Hunt Group Chaining

Hunt Groups can be chained or joined together forming larger Hunt Groups. This is accomplished by assigning a pilot hunt group number as the last member of a group.

B. Pilot Hunting

Incoming CO, transferred CO, and intercom calls can be directed to a pilot extension number of a Hunt group. The system

will search sequentially (in the order the

extensions were entered in the database programming) for an idle station in the group and will ring that station. Calls directed directly to stations (by calling the extension number) within the hunt group

will not hunt but receive call progress tones

of the extension dialed.

C. Station Hunting

300.82 ICLID FEATURE Thisfeature is available with optional soft-

ware. The ICLID (Incoming Calling Line IDen- tification) feature has been added to the infinite Digital Key Telephone System. However, in order for this feature to operate properly, it must

be activated from the

numbers of the calling party will be delivered over the individual tip and ring of the CO lines during the first silent interval between ringing.

The following features have been implemented:

A. Calling Number/Name Display

Incoming CO, transferred CO, and intercom calls that are presented to a busy, or DND station, that is a member of a Station Hunt group, will search sequentially (in the order the extensions were entered in data-

base programming) for an idle station in

the group and will ring that station. Calls can also be directed to the groups pilot number for hunting.

office so that the

This feature is Intended as the basic offering of the ICLID service when associated with the infinite Digital Key Telephone System. Whenever an incoming call is received at the system, the number received along with the ringing signal will be stored in the line control tables and used at various points in the processing of the call.

The primary function will be that the calling number will be displayed (if available) at any point at which the “LINE RINGING” is displayed in the system.

In addition, with the availability of the calling name feature, if the calling name is provided, the system will deliver that to the display instead of the calling number.

An option has been added to the Local

Number/Name Translation table to route an ICLID or Caller Entered ID Digits based on a partial compare with the number entered in the translation table.

Incoming Number/Name for SMDR Records

This feature will operate normally in the

absence of ICLID information or the failure of the ICLID equipment. If the information is present at the time that an SMDR record is generated for a call, it will alter the content and format of the SMDR output record.

If the calling number is available, the num-

ber will be output in the SMDR record in

Issue 1, February 1994

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KEY STATION FEATURE DESCRIPTION

DVX

Digital Key Telephone System

the same location as the dialed number is located in the outgoing calls.

If the calling name is present, an additional line will be output in the SMDR record

identifying the name. This record will irn- mediately follow the normal SMDR record. The normal SMDR record will include an indicator which identifies that a following record with name identification is present.

Unanswered calls will be recorded in the

record for incoming calls with an indicator to allow the identification of callers for statistical and call-back purposes.

C. Unanswered Call Management

An Unanswered Call Management Table

with 100 entry capacity is maintained in the system database. The calling number/name information pertaining to any unanswered call will be placed in this table at the time the system has determined that the call has been abandoned.

This table may be interrogated from any

station so that the unanswered calls may be reviewed and handled by the end user. Only the 1st Attendant station can delete an entry from this table.

300.83 IDLE SPEAKER MODE

This feature allows the system to determine whether the first digit dialed is heard over the

digital terminal speaker. This feature is allowed or denied on a system-wide basis in programming.

300.84 INCOMING CO LINES OFF-NET FORWARD (VIA SPEED DIAL)

Allows the first attendant to forward incoming

CO calls to an off-net location. The attendant can forward a group of CO lines, all CO lines,

300.87

The infinite Digital Key Telephone System contains a test mode feature that supports the

soles. The term

under test is disconnected from the system

during the test operation. Digital terminals not under test continue to operate in the normal manner. Tests are provided to verify the keyset

and DSS LED, LCD, and keypad button operations .

300.88

Permits the automatic redialing of the last telephone number dialed on an outside line. Up to

32 digits can be stored. Outside line selection

of the same line used is automatic,

300.89 LCD INTERACTIVE DISPLAY

The 33-button Executive Digital Terminal pro-

or an individual CO line to a off-net location.

The attendant must have a direct appearance

of the CO line(s) to be forwarded. Off-net forwarding is accomplished via use of a speed dial bin.

300.85 INTERCOM CALLING

The system’s architecture allows non-blocking

of intercom calls. A station is reached on inter-

com by dialing the associated three-digit number.

300.86 INTERCOM SIGNALING SELECT

status, Calls to and from other extensions, number dialed, line used and camp-on are some of the features displayed.

300.90

Allows the system to automatically select the

least costly route available according to the number dialed, the time of day/day of week, the class of service (COS) assigned to the station/trunk group priority level assigned.

Users can control the method by which they receive intercom calls and signals. A convenient intercom signal switch is located on each Digi-

tal Terminal for easy selection. The choices are:

l Handsfree

position). The station user, upon hearing a tone burst and voice announcement over the speaker, can reply handsfree.

l Privacy

position). The sta-

tion user receives a burst of tone and a

voice announcement over his/her

speaker. The microphone is deactivated for privacy. The called party must lift the handset or press the MUTE button to answer the call.

l Tone Ringing (TN)(right position). A

standard tone ring notifies the party of an incoming intercom call. The called party answers by lifting the handset or moving the switch to the handsfree (HF) position or pressing the ON/OFF button.

SELF TEST

means that the unit

LAST NUMBER REDIAL (LNR)

LEAST COST ROUTING (LCR)

Table

This table is divided into 2 sections: “Leading 1”

1” is dialed before the number) and

“Non Leading 1” (no “1” is dialed before the

number). This gives the system the ability

to handle call routing in areas that require

Issue 1, February 1994

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DVX

Digital Key Telephone System

1” before a long distance number as well

as in areas that do not require the “1”.

The 6-Digit Table can include 20 office code

maps. Each map can be programmed to route up to 800 office codes to one of the

16 possible route lists. Each map must be associated with a specific area code in the 3-Digit Table. Several different office code maps can be used with the same area code to provide additional routing flexibility.

Route List Tables

Up to 16 different routes can be programmed. Each route can contain up to

four route lists periods. Up to seven CO line groups (routing choices) and their corresponding In-

sert/Delete Tables may be programmed

within each route list.

Insert/Delete Tables

There are 20 Insert/Delete Tables. Up to 20-digits, including pauses, can be inserted and up to 16-digits deleted. Digits can be inserted before or after the number dialed, but can be deleted only from the beginning of a number dialed.

Weekly Time Tables

The least costly route for a particular dialed

number may be different at different times of the day and on different days of the week.

To accommodate this situation, there are

two Time-of-Day tables: a Daily Start Time

Table and a Weekly Schedule Table. The Weekly Time table determines which

one of the four Routes LCR should use based on the Time-of-Day and Week.

Daily Start Time Tables

The Daily Start Time tables allow the user to match the Time Periods discount structure to the carriers rate schedule.

Exception Tables

This table is used to route operator as-

sisted calls and any other calls which would use a one- or two-digit number rather than a three-digit area code.

Default LCR Data Base

In an effort to decrease installation and set up time usually associated with LCR a default LCR database has been incorporated. The default LCR database will provide basic routing for all local and long distance dialing.

Table (Office Codes)

one for each of the 4 time

KEY STATION FEATURE DESCRIPTION

LCR Routing for Toll Information

This feature adds provisions to the LCR call

processing which will allow common call routing for all toll information calls.

1212 and 555-1212 calls will all be intercepted and sent to a selected route in the Route List Table. Numbers dialed will be integrated and information call, either preceded with an area code or without or with a leading digit

1 or not, the call will be sent to the route

designated in programming.

300.91 LOCAL NUMBER/NAME TRANSLATION TABLE

An administerable table provides a local translation from a received calling number to a name. This 200 entry table can be administered by the

customer from the attendant console location. This table is also shared by the ICLID features. In cases of conflict between the name delivered from the CO and that in the local translation table, the local translation table shall rule.

300.92

A station not having a direct appearance for a

CO line will receive incoming CO calls and transferred CO calls under the loop button. Only one call at a time can be connected to a

button is on a key set, the loop buttons may be buttons on a

on hold, the party attempting to transfer a CO line to that station will receive busy tone and

transfer is attempted, the CO line will recall the initiator immediately.

CO lines are also presented to a Loop when dialing out using LCR or when using speed dial

to dial out and the line chosen does not appear

on the key station.

300.93 MEET ME PAGE

Users may answer a page call from any phone in the system by dialing a special code. The

300.94 MESSAGE WAITING

Stations that are busy, unattended, or in DND can be left a message indication by other stations in the system. Up to five messages can be left at one the user can press the flashing MSG WAIT button to ring each party in sequential order.

LOOP BUTTON CO LINE ACCESS

together. If all programmed Loop

transfer the call to that station. If a

who initiated the page must remain

is determined to be a toll

are busy or have a CO call

Upon return to the station,

1-555-

Issue 1, February 1994

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KEY STATION FEATURE DESCRIPTION

DVX

Digital Key Telephone System

300.95 MESSAGE WAITING REMINDER TONE

A key station with a message waiting can be

reminded at a programmed timed interval with

a tone.

300.96 MESSAGES

Each station (Key and SLT) can select a pre-as-

signed message to be displayed on the LCD of the digital key terminal calling that station. There are ten possible messages which can be displayed:

00= Clears Messages

ON VACATION

RETURN TOMORROW

IN MEETING

AT LUNCH

A Date and Time

Message(s)

As an enhancement to the original person-

alized message(s), station users can acti-

vate certain messages that will allow the

user to enter a specific time or a date of return. These messages will appear on calling stations display to alert them of the desired party’s return time or date.

ON VACATION UNTIL:

ON TRIP UNTIL:

MEETING UNTIL:

AT HOME UNTIL: HH:MM xm

ON BREAK UNTIL:

AT LUNCH UNTIL:

B. Messages

This feature allows the system administra-

tor to enter up to ten custom messages for use by station users of the system. These messages may be specified and customized

by the customer on a system-wide basis.

Personalized Message Code on a

This feature allows a key station user to

program the personalized message code cess of the pre-selected messages.

Custom

onto a flex button. This speeds ac-

PERSONALIZED

NEXT WEEK

to Personalized

xm or

300.97

A music source, when connected to the system,

provides music to all lines on Hold, parked

calls, transferred calls and calls waiting to be answered by Automatic Call Distribution (ACD)

or Uniform Call Distribution (UCD). This feature can be allowed or denied on a system-wide basis in programming.

300.98 MUTE KEY

Pressing the MUTE button while in the speak-

erphone mode or using the handset will disable the microphone but not affect the speech coming over the speaker or handset. Pressing the illuminated the microphone.

300.99 NAME IN

This feature allows every extension (Key or SLT) the capability to program the users name, for that station, so that people using display telephones will see the name instead of the station number on their display. The name is programmed at each station by the user and may be up to seven letters in length.

300.100 NIGHT SERVICE FEATURE

The Night Service feature will provide a means to put the system in night mode from any keyset

or remove the system from night mode from any mode by the night service feature flex button. If

the system was placed in night mode by the

attendant using her DND button or if the system was placed in night mode by the automatic

schedule, the night service flex button can not remove the system from night mode.

300.101 NIGHT SERVICE MODE Automatic Night Mode Operation

B. External Night Ringing

C. Manual Operation

ON HOLD

button again will reactivate

as long as the system was put in night

The infinite Digital Key Telephone System

can be programmed so that the system is automatically placed into night mode.

The Attendant(s) can override the Auto-

matic Night mode schedule simply by pressing the NIGHT (DND) button.

The system can be programmed so that CO lines marked for UNA will ring on the external page speakers.

The Attendant(s) can control the use of

Night Mode manually by pressing the

NIGHT (DND) button. An LED will indicate

300-1s

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Digital Key Telephone System KEY STATION FEATURE DESCRIPTION

when the system is in Night Mode opera-

tion.

Night Class of Service (COS)

300.103 OFF-HOOK PREFERENCE

A. Auto Feature Access

The system allows each station to be as-

signed a different COS for night operation.

The night COS goes into effect when the

system is put into night mode manually or via the automatic schedule. Prevents the misuse of phones after hours.

Night Ringing Assignments

B. Auto Line Access

Each CO line may be individually pro-

grammed for Night ringing to other stations, to Hunt groups, ACD groups, UCD

groups, Voice Mail groups, or off-net via

speed dial. When the system is placed into

night mode, manually or automatically,

ringing will follow the night ringing assignments for each CO line.

Universal Night Answer (UNA)

C. Hot Line/Ring Down

Incoming CO lines can be programmed for

Universal Night Answer (UNA). Stations which do not have access to a line during

the day can answer that line while the

System is in the Night Mode by dialing a

UNA code.

Night Mode Schedule

A programmable weekly night mode sched-

ule provides for 24 hour, 7 day a week

D. Intercom Access

automatic night mode operation. The sys-

tem can be put into and out of night mode

automatically on a daily basis.

300.102 OFF HOOK VOICE OVER

This feature allows users, off-hook on a call

(CO

or Intercom), to receive a voice announcement through the handset receiver without interrupting the existing call. The Voice Over is

E. User Programma

muted so as not to “override” or “drown” out the

existing conversation. The overridden party

may then respond to the calling party using

CAMP-ON procedures to talk to the calling

party or use

Silent Text Messaging to respond to the calling party via LCD displays. The calling (originating) station and receiving station MUST be a digital terminal. The receiving station MUST also be programmed to receive

calls.

The calling station

placed in a one-time

300.104 OFF-HOOK SIGNALING

If a station has been programmed to receive

direct outside line ringing and is busy on another call, the call rings at the station using a

muted ring signal. The Reminder Ringing op-

tion allows a user to receive a reminder ring at his busy station, instead of muted ringing. In

addition, a reminder ring timer has been added to the system to provide the reminder ring every time the timer expires, as long as the incoming

CO line remains connected. The system

In addition to auto line access Digital Terminals have the ability to have their hook preference select a DSS or feature button upon going off-hook or pressing the ON/OFF button.

Each station, key or SLT, may have their

phone programmed to access a particular

CO Line such as a private line or a line from a Group of CO lines upon going off-hook.

This is useful in

or PBX applica-

tions when station users have dedicated lines. Outside line dial tone is received just by going off-hook, without the need to dial

an access code.

Electronic Digital Terminals may be pro-

grammed to immediately call or ring down

a particular station or outside number

upon going off hook. This is done by

grarnming the stations Off-Hook prefer-

ence to activate a DSS or Speed dial feature

key. This feature can be overridden if the

station user selects a CO line first when

going off-hook.

When off-hook preference is enabled, at a

key station, that station may still obtain

intercom dial tone for accessing internal

stations or other system features. This is

done either by pressing an intercom button

or dialing their own intercom station num-

ber prior to going off-hook.

ble Preference

Based on a station programmable option

Digital Terminals may be given the ability

to enable, disable or change their off-hook

preference by dialing a code. This option

can be denied in station programming on a per key station basis.

Issue 1, February 1994

300-19

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KEY STATION FEATURE DESCRIPTION

DVX

Digital Key Telephone System

faults this option to muted ringing. Additionally CO calls may be “camped-on” to a busy station and receive muted ringing.

300.105 OFF-PREMISE EXTENSIONS (OPX)

The Off-Premise Extension Box

provides one FCC registered 2500~type single line interface port. This enables the use of one Off-Premise 2500 telephone set. A precise tone plan is

provided to OPX stations. A

power supply

is required when installing an OPX box.

300.110 PAUSE TIMER

When dialing a speed number, a timed pause between digit sending can be placed in the number. The length of this pause can be pro-

300.106 ON-HOOK DIALING

The Digital Terminal user can place calls with-

out lifting the handset. If the speakerphone is disabled, the handset must be lifted to con-

verse.

grammed in the system database.

300.111 PERSONAL PARK

Each digital terminal in the system can place a call into a personal park location and then later retrieve that call from the priginating station.

300.107 ON LINE PROGRAMMING

Changes to the system database can be made without interrupting normal system operation. Programming may be performed using a key station terminal connected to the system (Station 100) or via a external terminal either site or remotely.

Intercom calls and CO line calls can be placed into the stations’ personal park location. Calls parked in a personal park location are subject to the “system” call park recall timer. A station

retrieving a personal parked CO call must have

either a direct CO line appearance or an available loop button to retrieve the parked call.

300.108 PAGE/RELAY CONTROL

The infinite Digital Key Telephone System offers relays that may be individually programmed for: External Page, Loud Bell Control, CO Line Control, Power Failure Transfer, and Recorded

Announcement uses. Up to four Relay/Sensor

Interface modules may be installed on the system. Each relay/sensor interface module contains three independent relays and three sensing input circuits.

300.109 PAGING

There are seven external

available in the

DVX

zones

system. External Paging requires a three-digit dialing code. External paging requires an externally provided amplifier and paging

system. Since no “on-board” relay contacts

are available on the DVX

for external paging, the Relay/Sensor Interface module is used for this purpose.

B. Internal Paging

There are four internal paging zones avail-

able in the

Digital Key Telephone System. A station can be in any or all zones or in no zone at all. Stations not assigned to a page group can still make page an-

300.112 PBX DIALING CODES

The System will allow five one or two-digit ac-

cess codes to be entered into memory. When one of these codes is dialed, this signals the KSU that the user is dialing a PBX access code and not dialing directly over an outside CO line and that toll restriction is to be applied to the next dialed digits after the code. Therefore, toll restriction will not be applied to the station unless one of these five PBX codes is dialed first.

This allows the dialing of PBX extensions 100,

110, 111, etc. This functions on lines marked

as PBX type lines in programming.

300.113 POOL BUTTON OPERATION

The Pool Group Key is used primarily to access

CO lines that do not appear on a station so that outgoing calls may be made. Pooled group keys

are associated to CO line groups and may be programmed for use on any of the flexible line buttons. CO lines are accessed in descending

order of priority starting with the highest numbered available (not busy) CO line in a CO line group.

nouncements, if allowed in station programming. Stations can be assigned to a

page group in order to receive pages but not allowed to make page announcements.

Access Restriction

Programming on a per-station basis, can deny any station the ability to make any

type of page.

Only one call can be parked in a Personal

Park location at

dialing the Personal Park location and the

station

receive the previously parked

the second call is then parked.

time. When

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Issue 1, February 1994

Page 100

DVX

Digital Key Telephone System

KEY STATION FEATURE DESCRIPTION

Stations may have as many POOL buttons as their are CO line groups. Multiple POOL buttons for the same group are also allowed.

300.114 PREFERRED LINE ANSWER

A station with Preferred Line Answer can an-

swer any assigned outside, transferred, or recalling line, or queue callbacks by lifting the handset or pressing the ON/OFF button. The station MUST be physically ringing, to function properly.

300.115 PRIVACY RELEASE

Privacy is Insured on all communications in the system. If desired, the customer may elect to disable the Automatic Privacy feature, thus allowing up to three other stations to join in on an existing CO Line conversations.

Disabling of the privacy feature may

A. Per CO Line Option

This feature allows each CO line to be

individually programmed for privacy. This feature is useful for maintaining security on such lines as Data lines, Private lines, or special circuits requiring privacy. If pri-

vacy is disabled on a CO line then, while in

use, another station may enter the conversation simply by pressing the CO line button. A programmable warning tone is presented to all parties prior to actual cut- thru. The station attempting to enter the conversation must also have privacy disabled.

B. Per Station Option

Each station may be programmed to give the station the capability to join an existing conversation simply by pressing the CO

line button that is in use. A programmable warning tone is presented to all parties when the station enters the conversation.

by federal, state or check the relevant laws in disabling privacy.

your area

Law, so

before

300.117 PULSETO-TONE

When commanded, the system will change the

signaling on an outside line from dial pulse to DTMF (tone), allowing the use of common carriers behind a dial pulse outside line. This can be done manually when dialing, or can be stored within a speed dial number.

300.118 RANGE PROGRAMMING

The

lows for range programming when programming CO lines and Stations. programming allows you to program all parameters alike for the entire range or you can change or modify a few items that will be copied to all members in the range.

300.119 RELEASE

Allows the station and attendant users to dis-

connect calls while off-hook, speeding up call handling time.

300.120 REMOTE ADMINISTRATION

The Remote Administration feature allows

authorized personnel to access the administration programming via a terminal device (portable terminal device or personal computer with communications software package).

The feature permits the review and entry of the

customer database in the same manner as via the digital terminal at

The terminal device can be connected directly

to the RS-232C connector on the Central Processor Unit (CPU), or can be accessed by a telephone modem linking the CPU’s RS-232C connector (via a CO line) to a remote location.

When entering the system remotely via a termi-

nal device, access to the on-board 1200 modem

(future) is accomplished by accessing Port 499 either through a direct ringing assignment or through DISA or by being transferred to Port 499 by any internal station.

A. Database Upload/Download

The CO line must also have privacy dis-

abled to allow the cut-thru.

300.116 PRIVATE LINE

Private line programming allows certain lines to ring at a specific station only. When placed on Hold, these lines are active at the programmed station only. A private line can be transferred to other stations, provided the station receiving the call has a loop button or direct appearance of that CO line.

Digital Key Telephone System al-

Range

Station 100.

Upload/Download provides a maintenance facility which will be added to the Remote Administration routine. This routine permits the database to be downloaded to a PC, when a software changes is made or when the system needs to be initialized and re-programmed. In addition, the routine facilitates the programming of

a database on an in-house system which can be downloaded to a PC and then

uploaded to a system in the field. After the

system maintenance is completed, the file

Issue 1, February 1994

300-2