Vodavi 96ex User Guide

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Page 1

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GENERAL DESCRIPTION,

INSTALLATION AND

MAINTENANCE MANUAL

STE

,,--

COMMUNICATIONS SYSTEMS

Page 2

STARPLUS@

96EX

Key Telephone System

QUICK REFERENCE TABLE OF CONTENTS

SECTION 100 INTRODUCTION ............................

SECTION 200 GENERAL DESCRIPTION

....................

100-I

200-I

SECTION 300 FEATURE DESCRIPTION . . . . . . . . . . . . . . . . . . . . 300-I

SECTION 400 FEATURE OPERATION . . . . . . . . . . . . . . . . . . . . . . 400-l

SECTION 500 INSTALLATION SECTION 600 CUSTOMER DATA BASE PROGRAMMING SECTION 700 SYSTEM CHECKOUT

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-l

. . . . . 600-I

. . . . . . . . . . . . . . . . . . . . . . . 700-l

SECTION 800 MAINTENANCE AND TROUBLESHOOTING . . . . . 800-I

Issue 1, June 1991

Page 3

TABLE OF CONTENTS

SECTION 100

100.1

100.2

100.3

100.4

SECTION 200

200.1

200.2

200.3

200.4

200.5

200.6

200.7

200.8

200.9

200.10

200.11

200.12

200.13

200.14

200.15

200.16

200.17

200.18

200.19

200.20

200.21

200.22

200.23

200.24

200.25

200.26

200.27

200.28

200.29

200.30

200.31

200.32

200.33

200.34

200.35

200.36

200.37

200.38

200.39

200.40

200.41

200.42

200.43

200.44

INTRODUCTION .........................................

PURPOSE REGULATORY INFORMATION (USA) REGULATORY INFORMATION (CANADIAN) UUCSA SAFETY COMPLIANCE

FEATURE DESCRIPTION

ACCOUNT CODES

AMPLIFIED CENTRAL OFFICE BOARD ATTENDANT RECALL AUTOMATIC LINE ACCESS AUTOMATIC NIGHT SERVICE AUTOMATIC PAUSE INSERTION WITH SPEED DIAL. AUTOMATIC PRIVACY AUTOMATIC SELECTION

BACKGROUND MUSIC BASIC KEYSET COMPATIBILITY BAITERY BACK-UP (MEMORY) BATTERY BACK-UP (SYSTEM) BUSY LAMP FIELD (BLF) CALL ANNOUNCE CALLBACK CALL FORWARD: STATION

CALL FORWARD: PRESET CALLING STATION TONE MODE OPTION CALLPARK CALL PICK-UP:. CALL TRANSFER CAMP-ON.. CAMP-ON RECALL CANNED TOLL RESTRICTION

CENTREX COMPATIBILITY. CENTREX/PBX TRANSFER CHAINING SPEED BINS CO LINE ACCESS CO LINE CLASS OF SERVICE CO LINE CONTROL (CONTACT) CO LINE GROUPS CO LINE LOOP SUPERVISION CO LINE QUEUE CO LINE INCOMING RINGING ASSIGNMENT CO RING DETECT CONFERENCE CONFERENCE ENABLE/DISABLE DATA BASE PRINTOUT (DUMP) DAY/NIGHT CLASS OF SERVICE (COS) DEFAULT BUlTON MAPPING DIAL PULSE SENDING DIALING PRIVILEGES DIRECT INWARD SYSTEM ACCESS (DISA) DIRECT STATION SELECTION

..................................................

........................... .100-l

...................... -100-2

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.......................... .200-l

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................................. .200-l

.............. ,200-l

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............................... .200-l

................................ -200-l

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. PRIVACY

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................................. .200-7

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.............................. -200-l 0

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..................... .200-9

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100-l

.100-l

-100-3

.200-l .200-l

.200-l .200-l .200-l

.200-7 .200-7

..200- 7

.200-7

..200 -8 .

.200-8 .200-8

-200-8

..200- 8

.200-8 .200-8

-200-8 .200-9

-200-g

.200-9 .200-9 .200-9 .200-9 .200-9 .200-9

-200-l 0

.200-l 0 .200-l 0 .200-l 0 .200-l 0 .200-l 0 .200-i 0 .200-12

Page 4

sTARPLUS@

96EX Key Telephone System

200.45

200.46

200.47

200.48

200.49

200.50

200.51

200.52

200.53

200.54

200.55

200.56

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200.58

200.59

200.60

200.61

200.62

200.63

200.64

200.65

200.66

200.67

200.68

200.69

200.70

200.71

200.72

200.73

200.74

200.75

200.76

200.77

200.78

200.79

200.80

200.81

200.82

200.83

200.84

200.85

200.86

200.87

200.88

200.89

200.90

200.91

200.92

200.93

200.94

200.95

200.96

200.97

200.98

DIRECTED CALL PICKUP

DISABLE OUTGOING CO LINE ACCESS .........................

DO NOT DISTURB (DND) DTMF SENDING

.............................................

EMERGENCY TRANSFER END TO END SIGNALLING EXCLUSIVE HOLD

.....................................

.................................

.....................................

....................................

200-l 2 200-12

: .... 200-l 2

200-12

200-i 2

200-12

EXECUTIVE 0VERRlb.i - : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : 200-12 EXECUTIVE/SECRETARY TRANSFER EXTERNAL NIGHT RINGING

...................................

........................... 200-13

200-13

FLASH.. ................................................... 200-13

FLASH ON INTERCOM

FLASH WITH SPEED DIAL FLEXIBLE AITENDANT

.......................................

.....................................

.......................................

FLEXIBLE BUTTON ASSIGNMENT FORCED ACCOUNT CODES

...................................

..............................

200-13 200-13

200-I 3 200-13 200-I 3

FORCED LEAST COST ROUTING (LCR) ......................... 200-13

GROUP CALL PICK-UP HEADSET COMPATlBlLllY

HEADSET MODE HEARING AID COMPATIBLE HOLD PREFERENCE HOLD RECALL HOTLINE

..............................................

............................................... .-.200-l 4

....................................... 200-14

.................................... 200-14

.............................................

................................... 200-14

.........................................

200-14 200-14

200-14

HUNT GROUPS ............................................. 200-14

INCOMING CO LINES OFF-NET FORWARD (VIA SPEED DIAL) ....... 200-14

INTERCOM CALLING

.........................................

INTERCOM SIGNALING SELECT LAST NUMBER RED&L (LNR) LCD INTERACTIVE DlSPi&Y LEAST COST ROUTING (LCR)

..................................

... : ............................. 200-15

............................... 200-14

200-14 200-15

200-l 5

LOOP BU-ITON CO LINE ACCESS .............................. 200-16

LOUD BELL CONTROL (LBC) MEET ME PAGE MESSAGE WAITING

.............................................

.........................................

..................................

‘200-I 6 200-16

200-l 6

MESSAGE WAITING REMINDER TONE .......................... 200-16

MUSIC ON HOLD ............................................ 200-l 6

MUTEKEY NAME IN LCD DISPLAY NIGHT SERVICE

OFF-HOOK PREFERENCE

OFF-HOOK SIGNALLING

OFF-PREMISE EXTENSIONS (OPX)

.............................................. ...200-I 6

.......................................

.............................................

....................................

......................................

200-16 200-l 6 200-l 7 200-l 7

............................. 200-17

ON HOOK DIALING .......................................... 200-17

ON LINE PROGRAMMING ...................................... 200-17

PAGING .................................................... 200-17

PAUSE TIMER PBX DIALING CODES PERSONALIZED MESSAGES PHONE BOX POOL BUlTON OPERATION

.............................................. 200-I 8

........................................

200-18

.................................. 200-18

................................................

200-l 8

.................................... 200-l 8

PREFERRED LINE ANSWER ................................... 200-18

PRIVACY RELEASE PRIVATE LINE

............................................... 200-I 8

..........................................

200-18

Issue 1, June 1991

. . . Ill

Page 5

200.99

200.100

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200.107

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200.109

200.110

200.111

200.112

200.113

200.114

200.115

200.116

200.117

200.118

200.119

200.120

200.121

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200.123

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200.136

200.137

200.138

200.139

200.140

200.141

200.142

200.143

200.144

200.145

200.146

200.147

200.148

200.149

200.150

200.151

PULSE-TO-TONE SWITCHOVER RANGE PROGRAMMING REMOTE ADMINISTRATION

REMOTE SYSTEM MONITOR AND MAINTENANCE SAVE NUMBER REDIAL (SNR) SINGLE LINE TELEPHONE (SLT) COMPATIBILITY STATION MESSAGE DETAIL RECORDING (SMDR) SPEAKERPHONE STATION CLASS OF SERVICE

STATION SPEED DIAL SYSTEM CAPACllY SYSTEM HOLD SYSTEM SPEED DIAL TOLL RESTRICTION (TABLE DRIVEN) TRANSFER RECALL

UNIFORM CALL DISTRIBUTION (UCD) UNIVERSAL NIGHT ANSWER (UNA)

VOICE MAIL GROUPS (VM) VOLUME CONTROLS ACCOUNT CODE

AUTOMATIC LINE ACCESS

CALLFORWARD CAMPON CONFERENCE

CONFERENCE /WITH PERSONkL PARK

DIRECT OUTSIDE LINE ACCESS DIRECT OUTSIDE LINE RINGING DIRECTED CALL PICK UP

DO NOT DISTURB GROUP CALL PICK UP INTERCOM CAJ-LING MESSAGE WAITING/CALL BACK MESSAGE WAITING INDICATION NIGHT SERVICE

OFF-HOOK PREFERENCE

PERSONAL PARK

QUEUING STATION SPEED DIAL

SYSTEM SPEED DIAL

TRANSFER..................................................200-

AlTENDANT DISABLE OUTGOING ACCESS ATTENDANT OVERFLOW AlTENDANT OVERRIDE AlTENDANT POSITION ATTENDANT RECALL AUTOMATIC NIGHT MODE

INCOMING CO LINE OFF-NET FOR-WARD TIME AND DATE PROGRAMMING ATTENDANT SEARCH BUSY IAMP FIELD INDICATORS

DIRECT STATION CALLING MAPPING OPTIONS

RELEASE KEY

.................................................

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........................................... .200-22

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.............................................. .200-24

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......................................... .200-22

.................................... .200-23

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......................................... .200-24

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.................................. :200-19

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.200-19 .200-19

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.200-19

.200-19 .200-19 .200-l 9 .200-20

.200-20 .200-20 .200-20

.200-20 .200-21

.200-21 .200-22

.200-22 ..200..200-

.200-22

.200-22 .200-22

.200-22 .200-23

.200-23 .20&23 .200-23 .200-23

.200-23 .200-23 .200-23

.200-24 .200-24 .200-24 .200-24

. .

Issue 1, June 1991

Page 6

SECTION 300 FEATURE QPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . .

300.1

300.2

300.3

300.4

300.5

300.6

300.7

300.8

300.9

300.10

300.11

300.12

300.13

300.14

300.15

300.16

300.17

300.18

300.19

300.20

300.21

300.22

300.23

300.24

300.25

300.26

300.27

300.28

300.29

300.30

300.31

300.32

300.33

300.34

300.35

300.36

300.37

300.38

300.39

300.40

300.41

300.42

300.43

300.44

300.45

300.46

300.47

300.48

300.49

300.50

30.0.51

300.52

300.53

INTRODUCTION

KEY TELEPHONE STATION FEATURES ......................... 300-I

ANSWERING AN OUTSIDE CALL

PLACING AN OUTSIDE CALL ON HOLD

ANSWERING A RECALL ...................................... 300-4

ACCOUNT CODES

DISABLE OUTGOING CO LINE ACCESS .......................... 300-4

PLACING AN OUTSIDE CALL (Automatic Line Seledion)

BACKGROUND MUSIC (Optional) AUTOMATIC SELECTION

C~LBACK ................................................. 300-4

GALL FORWARD: STATION CALL FORWARD: PRESET CALL FORWARD: CO LINES

CALLING STATION TONE MODE OPTION ........................ 300-6

CALLPARK ................................................. 300-6

CALL PICK-UP: GROUP

CALL TRANSFER ............................................. 300-7

TRANSFERRING CO CALLS TO A STATION FORWARDED TO VM ... 300-7

CAMP-ON .................................................. 300-7

CO LINE ACCESS

QUEUING ..................................................

CONFERENCE COMBINATIONS ................................ 300-8

DIRECTED CALL PICK-UP

DIRECT INWARD SYSTEM ACCESS (DISA) ...................... 300-9

DO NOT DISTURB EXCLUSIVE HOLD EXECUTIVE OVERRIDE EXECUTIVE/SECRETARY TRANSFER

FLASH.. ................................................... 300-10

FLASH ON INTERCOM FLEXIBLE BU-ITON ASSIGNMENT HEADSETMODE INTERCOM CALLING INTERCOM TRANSFER IAST NUMBER REDIAL LEAST COST ROUTING

LCR QUE CANCEL MEET ME PAGE

MESSAGE WAITING

MUTEKEY ................................................. 300-12

OFF-HOOK PREFERENCE

PAGING ....................................................

PBXICENTREX TRANSFER .................................... 300-l 3

PERSONALIZED MESSAGES

PERSONALIZED MESSAGE CODE ON A FLEX KEY ............... 300-l 3

PHONE BOX RINGING

PRIME FLEX BUTTON PROGRAMMING ......................... 300-13

PROGRAMMING YOUR NAME INTO THE LCD DISPVY ............ 300-13

PULSE TO TONE SWITCHOVER

SAVE NUMBER REDIAL

PROGRAMMING PBXICENTREX CODES ONTO A FLEX BUTTON .... $00-14

SPEAKERPHONE

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......................... 300-4

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..................................... 300-4

................................... 300-4

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.................................. 300-6

...................................... 300-7

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........................... 300-l 0

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.-,

300-1 300-l

300-4

300-4 300-4

300-4

300-6

300-8 300-8

300-B

300-9 300-9 300-9

300-l 0

300-l 1

300-i 2 300-12

300-l 2 300-i 2

300-12 300-13

300-14 300-14

300-14

Issue 1, June 1991

Page 7

300.54

300.55

300.56

300.57

300.58

300.59

300.60

300.61

300.62

300.63

300.64

300.65

300.66

300.67

300.68

300.69

300.70

300.71

300.72

300.73

300.74

300.75

300.76

300.77

300.78

300.79

300.80

300.81

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300.83

300.84

300.85

300.86

300.87

300.88

300.89

300.90

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300.95

300.96

300.97

300.98

300.99

300.100

300.101

300.102

300.103

300.104

300.105

300.106

300.107

STATION SPEED DIAL STORING SPEED NUMBERS SYSTEM SPEED DIAL

UNIFORM CALL DISTRIBUTION (UCD)

UNIVERSAL NIGHT ANSWER(UNA) VOICE MAIL OPERATION (VM)

VOLUME CONTROLS

ACCOUNT CODE CALL BACK CALL FORWARDING CALLING STATION TONE MODE OPTION

CAMP-ON.. ...... ..... ...... ........

CALL PARK (System) CALL TRANSFER: CLEAR CALL FORWARD, DND, PERSONALIZED MESSAGES CO LINE QUEUING CONFERENCE CONFERENCE WITH PERSONAL PARK DIRECT OUTSIDE LINE ACCESS DIRECTED CALL PICK-UP DO NOT DISTURB PBX/CENTREX TRANSFER (Flash Command to CO Line) GROUP CALL PICK-UP PLACING CALLS ON HOLD INTERCOM CALLING

LCR QUEUING (Automatic) LCR QUE CALL BACK LCR CANCEL MESSAGE WAITING

OFF-HOOK PREFERENCE

PERSONALIZED MESSAGES PAGING

PERSONAL PARK (Flip-Flop) PROGRAMMING YOUR NAME INTO THE LCD DISPLAY STATION SPEED DIAL STORING STATION SPEED NUMBERS SYSTEM SPEED DIAL UNIVERSAL NIGHT ANSWER (UNA) UCD AVAILABLE/UNAVAILABLE

ANSWERING AN OUTSIDE CALL

PLACING OUTSIDE LINE ON HOLD

ANSWERING A RECALLING OUTSIDE LINE ATTENDANT ACTIVATION OF BGM AT A PHONE BOX AlTENDANT DISABLE OUTGOING ACCESS AlTENDANT OVERRIDE AlTENDANT RECALL EXECUTIVE OVERRIDE INTERCOM CALLING INCOMING CO LINES OFF-NET (via speed dial) NIGHT SERVICE SE-ITING SYSTEM TIME AND DATE STORING SYSTEM SPEED NUMBERS

ATTENDANT TRANSFER SEARCH

PLACING AN OUTSIDE CALL (Automatic Line Selection)

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.......................... .300-l 5

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.300-14 .300-14

.:300-l 5

.300-l 5

.300-l 5 .300-l 6

.300-l 6

-300-l 6 .300-l 6

. .300-16

.300-l 6 .300-l 6 .300-17 .300-i 7

.300-l 7 .300-17

.300-l 7 .300-i 7

.300-l 7

-300-l 8 .300-18

.300-i 8 .300-i 8

.300-18

..300-18

.300-l 8

.300-i 9 .300-19 .300-l 9 .300-l 9 .300-19

-300-19 .300-19 .300-l 9

.300-20 .300-20

.300-20 .300-20 .300-21 .300-21

-300-21 .300-21

Page 8

300.108

300.109

300.110

300.111

300.112

300.113

300.114

300.115

300.116

310.1

CALL PARK

DO NOT

..................................................

DISTURB INDICATION

RETRIEVING A PARKED CALL

CALL TRANSFER

............................................

................................

............................

300-21

.-. ... 300-22

300-22

CAMP-ON ................................................ ..300- .

Flexible Button Programming MEET ME PAGE

.............................................

...................................

PAGING ....................................................

300-22

RELEASE BUTTON .......................................... 300-22

LCD Displays

...............................................

310-l

SECTION 400

400.1

400.2

400.3

400.4

400.5

400.6

400.7

400.8

SECTION 500

500.1

500.2

500.3

500.4

500.5

500.6

500.7

500.8

500.9

500.10

500.11

500.12

500.13

500.14

500.15

500.16

500.17

500.18

500.19

500.20

500.21

500.22

500.23

500.24

500.25

500.26

500.27

GENERAL DESCRIPTION ............................

SYSTEM TECHNOLOGY COMMON EQUIPMENT

PORT CARDS

............................................... 400-3

......................................

.......................................

400-l

400-I 400-l

OPTIONAL COMPONENTS .................................... 400-4

STATIONS .................................................. 400-4

SYSTEM CAPACITY .......................................... 400-6

SYSTEM SPECIFICATIONS .................................... 400-6

MEAN TIME BETWEEN FAILURE (MTBF)

INSTALLATION ........................................

........................ 400-16

500-l

SITE PLANNING ............................................. 500-I

UNPACKING THE 96EX BASIC SYSTEM ......................... 500-l

SYSTEM GROUNDING KSU INSTALLATION

.......................................

.......................................... 500-2

LIGHTNING PROTECTION

.................................... 500-5

500-2

EXTERNAL POWER SUPPLY HOUSING 2 (EPH2) INSTALIATION .... 500-5

POWER SUPPLY (PS) INSTALLATION

........................... 500-5

BA-ITERY BACK UP INSTALLATION ............................. 500-5

PRINTED CIRCUIT BOARD INSTALIATION

CO/PBX CONNECTIONS

......................................

....................... 500-8

500-l I

AMPLIFIED CENTRAL OFFICE INTERFACE BOARD ............... 500-i I

STATION CONNECTIONS

.....................................

POWER FAILURE TRANSFER AND LBC CONNECTIONS

........... 500-l i

500-l I

KEY TELEPHONE INSTALLATION .............................. 500-l 9

DSS/DLS INSTALLATION

......................................

500-l 9

PHONE BOX INSTALLATION ................................... 500-i 9

SINGLE LINE TELEPHONE INSTALLATION ....................... 500-l 9

OFF-PREMISE EXTENSION INSTALLATION

(OPX)

................. 500-21

WALL MOUNTING THE TELEPHONE ............................ 500-21

HEADSET INSTALLATION

..................................... 500-23

APPLICATION BOARD (APL) CONNECTIONS ..................... 500-23

INSTALLING THE SINGLE LINE TELEPHONE DTMFRS UNIT (SLU) ... 500-23

INSTALLING THE RSM (Additional RS-232C port) .................. 500-23

RS-232C CONNECTIONS BACKGROUND MUSIC AND MUSIC-ON-HOLD

..................................... 500-28

.................... 500-28

RING GENERATOR AND MESSAGE WAITING POWER SUPPLY UNIT. 500-28 INSTALLING THE EXPANSION KSU

............................. 500-28

SECTION 600

600.1

660.2

600.3

CUSTOMER DATA BASE PROGRAMMING

....... .600-l

INTRODUCTION ............................................. 600-l

PROGRAM MODE ENTRY (Data Terminal)

........................

600-l

PROGRAM MODE ENTRY (Key Station) ........................... 600-7

Issue 1, June 1991 vii

Page 9

STARPLUS@

96EX Key Telephone System

600.4

600.5

600.6

SiXTlON610

610.1

610.2

610.3

610.4

610.5

610.6

610.7

610.8

610.9

610.10

610.11

610.12

610.13

610.14

610.15

610.16

610.17

610.18

610.19

610.20

610.21

610.22

610.23

610.24

610.25

610.26

610.27

610.28

610.29

610.30

610.31

610.32

610.33

.610.34

610.35

610.36

610.37

610.38

610.39

610.40

610.41

lNlTlALlZATlON ............................................. .600-7

CUSTOMER DATA WORKSHEETS ............................. .600-7

DATA 2ASE FIELDS ......................................... ..600- 7

SYSTEM PARAMETERS PROGRAMMING

SYSTEM HOLD RECALL TIMER ................................ .61 O-l

EXCLUSIVE HOLD RECALL TIMER

TRANSFER RECALL TIMER ................................... .61 O-2

PRESET FORWARD TIMER

PAUSE TIMER .............................................. .61 O-3

CALL PARK RECALL TIMER CONFERENCE TIMER

MESSAGE WAIT REMINDER TONE ............................. .61 O-4

PAGING TIMEOUT TIMER CO RING DETECT TIMER

HOLD PREFERENCE. ........................................ .610-6

EXEC OVERRIDE WARNING TONE ............................. .610-6

EXTERNAL NIGHT RING ATTENDANT OVERRIDE

ATTENDANT STATION ....................................... .61 O-8

LOUD BELL CONTROL

PBX DIALING CODES ........................................ .61 O-9

EXECUTIVE/SECRETARY PAIRS ............................... .61 O-9

UNIFORM CALL DISTRIBUTION (UCD)

STATION MESSAGE DETAIL RECORDING (SMDR) ................ .610-12

SET ADMIN. PASSWORD .....................................

DIAL PULSE PARAMETERS LCR ENABLE DISAACCESS CODE PHONE BOX RING TIMER

ATJENDANT DEDICATED INTERCOM .......................... .61 O-l 6

MUSIC CHANNEL

SElTlNG SYSTEM TIME AND DATE ............................ .61 O-17

SLT HOOKSWITCH TIMER

SLT HOOKSWITCH BOUNCE TIMER ............................ .61 O-l 8

PAGE WARNING TONE

ATTENDANT RECALL TIMER .................................. .61 O-l 9

UCD TIMERS ............................................... .61 O-20

ANNOUNCEMENT TABLES

CALL FORWARD NO ANSWER TIMER .......................... .610-23

VOICE MAIL GROUPS

VOICE MAIL OUTPULSING TABLE .............................. .610-26

HUNT GROUPS ............................................. .61 O-28

WEEKLY NIGHT MODE SCHEDULE SLT DTMF RECEIVER TIMER

VOICE MAIL IN-BAND DIGITS .................................. .610-30

...............................................

........................................... .61 O-17

................................... .61 O-2

................................... .61 O-3

........................................

.....................................

..................................... .61 O-5

...............

...................................... .61 O-7

....................................... .61 O-8

................................... .61 O-14

........................................ .610-15

..................................... .61 O-16

.................................... .610-18

.......................................

................................... .61 O-22

........................................

............................. .61 O-l

......................

.......................... .61 O-l 0

............................

.................................. .61 O-30

.........

.610-l

.61 O-4 .61 O-5

.61 O-7

.610-14 .610-15

.61 O-19

.610-24

.61 O-29

SECTION 620

620.1

SECTION 630

630.1

. . .

VIII

CO LINE AlTRIBUTES PROGRAMMlNCii

CO LINE PROGRAMMING

.....................................

STATION AlTRIBUTES PROGRAMMING ..........

STATION PROGRAMMING .................................... .630-l

........... .620-l

.620-l .630-l

Issue 1, June 1991

Page 10

sTARPLUS@

96EX

Key Telephone System

SECTION 640

640.1

640.2

640.3

SECTION 650 SECTION 660

660.1

660.2

660.3

660.4

660.5

660.6

660.7

SECTION 700

700.1

700.2

700.3

SECTION 800

800.1

800.2

800.3

EXCEPTION TABLES PROGRAMMING

INTRODUCTION RELATED ITEMS TO TOLL RESTRICTION

TOLL RESTRICTION PROGRAMMING

.........................................

........................

........................... 640-3

LEAST COST ROUTING PROGRAMMING

SYSTEM DATA BASE PRINTOUTS

PRINT ENTIRE SYSTEM DATA BASE SYSTEM PARAMETERS CO LINE Al-TRIBUTES STATION AlTRIBUTES EXCEPTION TABLES SYSTEM SPEED DIAL LCR TABLES

................................................

......................................

........................................

.......................................

.........................................

........................................

SYSTEM CHECKOUT

INTRODUCTION

PRELIMINARY PROCEDURES POWER UP SEQUENCE

.............................................

......................................

............................

.................................

MAINTENANCE AND TROUBLESHOOTING

PRINTED CIRCUIT BOARD (PCB) TROUBLESHOOTING CHARTS REMOTE MAINTENANCE REMOTE SYSTEM MONITOR

.....................................

..................................

............. 640-l

..........

..................

.......

.-. .. 640-l

640-2

650-l 660-1

660-l 660-2 660-5 660-7

660-9 660-l 1 660-l 3

700-I 700-l

800-l

.... 800-l

800-7 800-l 2

APPENDIX A APPENDIX B APPENDIX C

cusTonm

~IATABASE PROGRAMMING STARPLUS 96EX PART NUMBERS AEC The MessengerTM 212 Plus

....................

.........

.................

A-I

B-l

C-l

Issue 1, June 1991

Page 11

STARPLUS@ 96EX

Key Telephone System

LIST OF FIGURES

SECTION 100

SECTION 200

SECTION 300

INTRODUCTION FEATURE DESCRIPTION

Figure 200-l SP 96EX Default Mapping

FEATURE OPERATION

Figure 300-l Starplus 96EX Executive Key Telephone . . . . . . . . . . . . . . . .300-2

SECTION 400 GENERAL DESCRIPTION

Figure 400-l Starplus 96EX System Block Diagram ................. .400-2

Figure 400-2 STARPLUS@ Station Instruments .......................

SECTION 500

INSTALLATION

Figure 500-l Mounting Arrangements

Fgure 500-2 Mounting Dimensions ......

Figure 500-3 Basic KSU and Expansion KSU ...................... .500-4

Figure 500-4 Ext. Power Housing2 (EPS2) & Power Supply

Figure 500-5 Tone Emitter on BC Card ...........................

Figure 500-6 Typical Battery Interconnection Layout ................. .500-8

Figure 500-7 DC/DC Converter Unit (DC/DC)

Figure 500-8 Central Processing Board (CPB) ......................

Figure 500-9 Central Office Interface Board (COB) ..................

Figure 500-l 0 Amplified CO Interface Board (COA) .................. .500-l 4

Figure 500-l 1 Key Station Interface Board (KIB) .................... .500-l 5

Figure 500-l 2 Power Failure Transfer Circuit (PFIJ ..................

Figure 500-13 Station Modular Block Wiring ........................ .500-20

Figure 500-14 SP 96EX Key Telephone Wall Mounting ...............

Figure 500-15 Application Board (APL)

Figure 500-l 6 Application Board Connections ......................

Figure 500-l 7 Application Board Modular Connections ...............

Figure 500-18 CO and SLT RAN Connections ......................

Figure 500-19 RSM Baud Rate Selection

Figure 500-20 RS-232C Connections .............................

Figure 500-21 Installing the Expansion KSU .......................

. . . . . . . . . . . . . . . . . . . . . . . . . . -200-l 1

.400-5

............................

.1.

.....................

......................

...........................

..........................

........... .500-6

.500-2 .500-3

.500-7

-500-g

-500-l 0

-500-l 2

-500-l 8 .500-22

.500-24 .500-25 .500-26 .500-27 .500-29 .500-30 .500-32

SECTION 600

SECTION 610 SECTION 620 SECTION 630

CUSTOMER DATA BASE PROGRAMMING

Figure 600-I Data Terminal Program Codes Cross Reference . . . . . . . . . -600-2

Figure 600-2 SP 96EX Default Button Mapping . . . . . . . . . . . . . . . . . . . . . .600-3

SYSTEM PARAMETERS PROGRAMMING

CO LINE ATTRIBUTES PROGRAMMING

STATION AlTRIBUTES PROGRAMMING

Figure 630-l DSS Console Maps l-3 Button Assignment ............. .630-6

Figure 630-2 DSS Console Maps 4 & 5 Button Assignment ............

.630-7

Page 12

SECTION 640

EXCEPTION TABLES PROGRAMMING

SECTION 650 SECTION 660

SECTION 700 SECTION 800

APPENDIX A APPENDIX B APPENDIX C

LEAST COST ROUTING PROGRAMMING

SYSTEM DATA BASE PRINTOUTS

Figure 660-2 DB Printout of CO Line Attributes Figure 660-3 DB Printout of Station Attributes

Figure 660-4 DB Printout of Exception Tables ...................... 660-l 5

Figure 660-5 DB Printout of System Speed Numbers ................. 660-l 7

Figure 660-6 DB Printout of LCR Default

.....................

......................

..........................

660-l 1 660-13

660-19

SYSTEM CHECKOUT MAINTENANCE AND TROUBLESHOOTING

Figure 800-l Remote Maintenance Help Menu

Figure 800-2 Staqhs 96EX Configuration with/LCR ................. 800-8

Figure 800-3 CO Line Configuration Printout

Figure 800-4 Station Configuration Printout ........................ 800-10

Figure 800-5 APL Configuration Printout ........................... 800-l 1

Figure 800-6 Event Trace as it appears on

......................

.......................

Dispiay

...................

800-7 800-9

800-14

CUSTOMER DATABASE PROGRAMMING STARPLUS 96EX PART NUMBERS AEC The MessengerTM 212 Plus

Figure C-l SLT to AEC Connections

FigureC-2 ACT8Cond.to6Cond.RANLineCord ................. C-3

Figure C-3 COB to AEC Connections

............................. C-2

............................ C4

Issue 1, June

1991

Page 13

sTAQPLUS@

96EX

LlST OF TABLES

SECTION 100 INTRODUCTION

SECTION 200 FEATURE DESCRIPTION

Table 200-l Alphabetical Feature index . . . . . . . . . . . . . . . . . . . . . . . . . . . .200-2

Key Telephone System

SECTION 300

SECTION 400 GENERAL DESCRIPTION

FEATURE OPERATION

Table 300-j Starplus 96EX System Numbering Plan Table 300-2 Button Programming Codes

Table 300-3 Entered Digits to Letters Conversion Chart ..............

Table 300-4 Entered Digits to Letters Conversion Chart .............. .300-19

Table 31 O-l 96EX LCD Displays

Table 400-I System Capacity Table 400-2 Electrical Specifications

Table 400-3 Environmental Specifications ......................... .400-9

Table400-4LoopLimits Table 4005 Dialing Specifications Table 400-6 FCC Registration Numbers

Table 400-7 Dimensions and Weight Table 400-8 Miscellaneous Specifications Table 400-9 Key Telephone Audible Signals

Table 400-l 0 DS!S/BLF Button Visual Indicators .................... .400-l 2

Table 400-i 1 CO Line Button Visual Indicators

Table 400-l 2 Function Button Visual Indicators .....................

Table 400-l 3 Single Line Telephone Audible Signals

Table 400-i 4 Ring Gen./Message Wait (RG) Specifications ........... .400-l 4

Table 400-i 5 OPX Telephone Audible Signals ......................

Table 400-l 6 Mean Time Between Failures (MTBF)

......................................

................................

...................................

..........................

..............................

...............................

...........................

.............................

.........................

.......................

.................

.....................

................

.................

.300-3 .300-l 0

.300-l 3 .310-l

.400-7 .400-8

..400- 9

.400-9

-400-g .400-l 0 .400-l 0 .400-l 1

.400-l 2 .400-l 3 .400-l 4

.400-l 5 .400-l 6

SECTION 500

INSTALLATION

Table 500-l Battery Back Up Duration

Table 500-2 Battery Recharge Time Table 500-3 P-l Connecting Block Table 5004 P-2 Connecting Block Table 500-5 Station Connecting Block (KIB)

Table 500-6 Power Failure Transfer Unit Connections(PFT) ........... .500-l 7

Table 500-7 Station Connecting Block (SLT)

Table 500-8 OPX Station Connecting Block (OPX) ..................

Table 500-9 SMDR Printout

....................................

............................

..............................

...............................

........................

.......................

SECTION 600 CUSTOMER DATA BASE PROGRAMMING

Table 600-l Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .600*

SECTION 610 SYSTEM PARAMETERS PROGRAMMING

Table 610-l Hook Switch Activii . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .610-18

SECTION 620 CO LINE AlTRIBUTES PROGRAMMING

Table 620-l Class of Setice (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .620-5

xii

Issue 1, June 1991

.500-7 .500-7 .500-l 3 .500-l 3 .500-l 6

.500-l 7 .500-21 .500-31

Page 14

STARPLUS@

96EX

Key Telephone System

SECTION 630

SECTION 640

SECTION 650

SECTION 700 SECTION 800

STATION ATTRIBUTES PROGRAMMING

Table 630-l Flexible Button Display Designations . . . . . . . . . . . . . . .: . . . 630-12

EXCEPTION TABLES PROGRAMMING

Table 640-l Class of Service (COS) . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . 640-l

Table 640-2 Allow/Deny Toll Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640-2

LEAST COST ROUTING PROGRAMMING

Table 650-l LCR Class of Service Table . . . . . . . . . . . . . . . . . . . . . . . . . . 650-5

Table 650-2 Daily Start Time & Weekly Schedule Tables . . . . . . . . . . . . . . 650-7

Table 650-3 Examples: Daily & Wkly Start Time Tables . . . . . . . . . . . . . . . 650-8

SYSTEM DATA BASE PRINTOUTS SECTION 660

SYSTEM CHECKOUT MAINTENANCE AND TROUBLESHOOTING

Table 800-I Central Processing Board (CPB) ....................... 800-l

Table 800-2 DC/DC Converter Unit (DC/DC) ....................... 800-2

Table 800-3 Battery Charging Board (BC) .......................... 800-2

Table 800-4 Key Station Interface Board (KIB) ...................... 800-3

Table 800-5 Central Office Interface Board (COB) ................... 800-3

Table 800-6 Single Line Interface Board (SIB) ...................... 800-4

Table 800-7 SLT Ring Generator (FIG) and M/W Power Supply ......... 800-4

Table 800-8 Application Board (APL) ............................. 800-4

Table 800-9 Single Line Receiver/Sender Unit (SLU) ................. 800-5

Table 800-l 0 RS-232C Module (RSM) ............................ 800-5

Table 800-l 1 Power Failure Transfer Unit (PFT) .................... 800-5

Table 800-l 2 Amplified Conference Board (COA) ................... 800-6

Table 800-I 3 Off-Premise Extension Board (OPX) ................... 800-6

APPENDIX A

APPENDIX B

APPENDIX C

Issue 1, June 1991

CUSTOMER DATABASE PROGRAMMING

Appendix A-l System Parameters

Appendix A-2 UCD and Hunt Group Parameters .................... A-3

Appendix A-3 Voice Mail Group Parameters ........................ A-4

Appendii A-4 CO Line Programming (Flash 40) ...................... A-5

Appendix A-5 CO Line Ringing Assignment Chart ................... A-7

Appendix A-6 Station Programming (Flash 50) ...................... A-8

Appendix A-7 Button Assignment Chart (Flash 50) ................... A-9

Appendii A-8 System Speed Dial Numbers ........................ A-l 1

Appendix A-9 Exception Tables (Flash 60) ......................... A-13

Appendix A-i 0 Least Cost Routing (Flash 61) ...................... A-15

Appendii A-i 1 Route List Table

Appendix A-l 2 Insert/Delete Tables .............................. A-20

Appendix A-l 3 3-Digit Route List Table ........................... A-22

Appendii A-14 6-Digit Office Code Table .......................... A-23

...............................

.................................

A-i

A-l 6

STARPLUS 96EX PART NUMBERS

Appendix B-l Starplus 96EX Component List ....................... B-1

AEC The MessengerTM 212 Plus ’

XIII

. . .

Page 15

i ISSUE

DATE

June 1991

sTARPLUS@

f%st Draft

96EX ISSUE CONTROL SHEET

CHANGE

March 1992 Miscellaneous Update to manual.

Techfact Notice #025 Issued 3/2/92 with corrected pages.

Page 16

SECTION 100

INTRODUCTION

100.-l PURPOSE

This manual provides the information necessary to program, install, operate and maintain the Starplus 96EX Hybrid Key Telephone System.

100.2

REGULATORY INFORMATION (USA)

The Federal Communications Commission (FCC)

has established rules which allow the direct connection of the Starplus 96EX Key Telephone System to the telephone network. Certain actions must be undertaken or understood before the connection of customer provided equipment is completed.

Telephone Company Notification Before connecting the Starplus 96EX Hybrid

Key Telephone System to the telephone network, the local serving telephone company must be given advance notice of intention to use customer provided equipment and pro-

vided with the following infon-nation:

The telephone numbers to be connected to

the system.

0 The FCC Registration Number located on

the Key Service Unit (KSU):

DLP82V-17568-MF-E

If no Key Telephones are programmed to have a pooled group button, use the following FCC Registration Number:

DLP82V-17567-KF-E

The Ringer Equivalence Number also located on the KSU: 0.5B

The Universal System Ordering Code

(USOC) jack required for direct interconnec-

tion with the telephone network: RJ21 X

Incidence of Ham

If the telephone company determines that the customer provided equipment is faulty and possibly causing harm or interruption to the tele-

phone network, it should be disconnected until

repairs can be made. If this is not done, the

telephone company may temporarily discon-

nect service.

Changes in Service The local telephone company may make

changes in its communications facilities or procedures. If these changes should affect the use of the Starplus 96EX or compatibility with the

network, the telephone company must give w&ten notice to the user to allow uninterrupted service.

Maintenance Limitations Maintenance on the 96EX Hybrid Key Tele-

phone System is to be performed only by the

manufacturer or its authorized agent. The user

may not make any changes and/or repairs except as specifically noted in this manual. If unauthorized alterations or repairs are made, any remaining warranty may be voided.

Notice of Compliance

The 96EX Hybrid Key Telephone System complies with rules regarding radiation and radio frequency emissions by Ciass A computing devices. In accordance with FCC Standard 15 (Subpari J), the following information must be supplied to the end user:

‘This equipment generates and uses RF energy and if not installed and used in accordance with the Instruction Manual, may cause interference to Radio Communications. It has been tested and found to

comply with the limits for a Class A com-

puting device, pursuant to Subpart J of

Part 15 of the FCC Rules, which are designed to provide reasonable protection against such interference, when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his own expense, will be required to take whatever measures may be required to correct the interference.”

Hearing Aid Compatibility All Staplus 96EX Key Telephones are Hearing

Aid Compatible, asdefined in Section 68.316 of Part 68 FCC Rules and Regulations

OPX Circuit

The Starplus 96EX Key Telephone System may be

equipped with single line,OPX boards which provide four (4) 48 volt FCC registered 2500- type single line interface ports.

Issue 1, June 1991

loo-l

Page 17

Each OPX port when used to support an

off-premise extension requires an OLl3C

network circuit.

An FCC registered interface such as a

RJ2lX is also required to connect to the

public network.

100.3

REGULATORY INFORMATION (CANADIAN)

Department of Communications (DOC) Certification Number: 676 2799A

Load Number: 19 Standard Connector: CA2lA Canadian Standards Association (CSA)

File Number: LR57228

A. Notice

The Canadian Department of Communications’ label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. This Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should

ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be in-

stalled using an acceptable method of connec-

* tion.

In some cases, the company’s inside wiring associated with single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that

compliance wfth the above condition may not prevent degradation of service in some situ-

ations. Repairs to certified equipment should be made

by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection

that the electriial ground connections of the

power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

Explanation of had Number The Load Number (LN) assigned to each termi-

nal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading.

The termination on a loop may wnsist of any wmbination of devices subject only to the requirement that the total of the load numbers of all the devices does not exceed 100.

Maintenance Limitations Maintenance on the Starplus 96EX Hybrid Key

Telephone System is to be performed only by

the manufacturer or its authorized agent. The

user may not make any changes and/or repairs except as specifically noted in this manual. If unauthorized alterations or repairs are made, any remaining warranty may be voided.

Notice of Compliance

The Starplus 96EX Hybrid Key Telephone System complies with Class A or Class B limits of the Canadian Radio Interference Regulations.

In accordance with FCC Standard 15 (Subpart J), the following infomation must be supplied to the end user:

“This equipment generates and uses RF energy and if not installed an used in acwrdance with the Instruction Manual, may cause interference to Radio Communications. lt has been tested and found to comply with the limits for a Class A or Class B wmputing device, pursuant to Subpart J or Part 15 of the FCC Rules, which are designed to provide reasonable protection against such interference, when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his own expense, will be required to take whatever measures may be required to wrrect the interference.”

100-2

Issue 1, June 1991

Page 18

sTARPLUS@

96EX Key Telephone System

E. OPX Circuit

The Starplus 96EX Key Telephone Systems

may be equipped with single line OPX boards which provide four (4) 46 volt registered 2500type single line interface ports.

0 A DOG registered interface such as a CA2lA

is also required to connect to the public net-

work.

100.4

The Starplus 96EX Hybrid Key Telephone System

has met all safety requirements and was found be in compliance with the United Laboratories (UL) 1459 Second Ediiion and Canadian Standards Associa-

tion (CSA) CS-03 Standard. The Starplus 96EX is

authorized to bear the UL and CSA marks.

UUCSA SAFETY COMPLIANCE

Issue 1, June 1991

loo-3

Page 19

E. OPX Circuit

The Star-plus 96EX Key Telephone Systems may be equipped with single line OPX boards which provide four (4) 46 volt registered 2500-

type single line interface ports. .

0 A DOC registered interface such as a CA2iA

is also required to connect to the public network.

100.4 The Starplus 96EX Hybrid Key Telephone System

has met ail safety requirements and was found be in compliance with the United Laboratories (UL) 1459 Second Edition and Canadian Standards Associa-

tion (CSA) CS-03 Standard. The Starplus 96EX is

authorized to bear the UL and CSA marks.

UUCSA SAFETY COMPLIANCE

Page 20

S-r-m’Lus@ 96EX

Key Telephone System

SECTION 200

FEATURE DESCRIPTION

The features of the Starplus 96EX Hybrid Key Telephone System are listed and described below in alphabetical order. An abbreviated feature index is provided in Table 200-l.

SYSTEM AND STATION FEATURES

200.1 ACCOUNT CODES

An account code is the last field within Station Mes-

sage Detail Recording (SMDR), that provides the ability to track specific calls by entering a non-verifred, variable length (up to 12 digits) identifier. The use of forced Account Codes is optional, offered on a system wide basis.

200.2 AMPLIFIED CENTRAL OFFICE BOARD

The Amplified Central Office Board (COA) is an optional card that is installed in place of the standard COB. It enhances audio levels and is recommended for DISA and multi-line conference applications.

200.3

When a line has been left on hold for a programmable period of time, the station placing that line on hold will be recalled. If that station fails to answer the recall, the call will be recalled to the attendant(s) for handling. There can be three attendants per sys-

tem-Transferred, Parked and Camp-on recalls will

also recall the Attendant.

200.4 AUTOMATIC LINE ACCESS

Each station, key or SLT, may have their phone programmed to access a particular CO Line such as a private line or a line from a Group of CO lines upon

going off-hook. This is useful in Centrex or PBX

applications when station users have dedicated or individual lines. Outside line dial tone is received

just by going off-hook, without the need to dial an

access code.

200.5 AUTOMATIC NIGHT SERVICE The system may optionally be programmed to go

into and out-of night service automatically. This method does not require the attendant to activate or deactivate night service on a daily basis. The automatic night service is enabled and disabled on a programmable daily schedule including Saturday and Sunday schedules. A time can be set to enable Night Service and to Disable Night Service on a per day basis.

AlTENDANT RECALL

200.6 AUTOMATIC PAUSE INSERTION WITH SPEED DIAL

If a flash command is placed into system speed dial

numbers, station speed dial numbers, save number redial or last number redial, a pause will automatically be inserted after the flash. A pause will also be automatically inserted after a PBX dialing code has been used.

200.7 AUTOMATIC PRIVACY Priiacy is automatically provided on all calls. If one

station is conversing, another station cannot intrude

on that line. The Automatic Privacy feature can be disabled, allowing another station to join in on exist-

ing CO line conversations.

200.8 AUTOMATIC SELECTION The user can select an outside line, intercom station,

speed dial button, or dial a feature and automatically place the phone in the dialing mode without pressing the ON/OFF button or lifting the handset.

200.9 BACKGROUND MUSIC Each key telephone user may receive music over

their speaker when an optional music source is

connected to the system. This feature can be allowed or denied on a system-wide basis by programming.

200.10

The Starplus Basic Electronic Telephone will operate on the Starplus 96EX Hybrid Key Telephone System. The Starplus Basic keyset is a fully modular instrument with 8 fiied feature/function buttons and 6 buttons that can be flexibly assigned as CO/PBX/Centrex lines, Station DSS, or feature/function buttons. This telephone features onhook dialing and Call Announce, lnterwm, two (2) Volume Controls, a Personal Directory, and a 12 key “DTMF” dial pad.

NOTE: Full speakerphone operation or Call Announce with hanakfree reply on intercom are not

provided with the 8asic Key Telephone.

200.11 BAl-lERY BACK-UP (MEMORY)

A long-life lithium battery is located on the Central

Processing Board (CPB) to protect system memory in case of wmmercial’power outage or the system

power being turned off for a period of time.

Back-up Memory retains all system features includ-

BASIC KEYSET COMPATIBILITY

Battery

Issue 1, June 1991

200-l

Page 21

Table 200-l Alphabetical Feature Index

INTERNAL

FEATURE AVAILABLE EQUIPMENT

REQUIRED

Account Code Account Code (Single Line) Attendant Disable Outgoing Access Amplified Central Office (COA) Attendant Overflow Attendant Override Attendant Recall Automatic Line Access Automatic Night Sewice Automatic Pause Insertion w/Speed Dial Automatic Priiacy Automatic Selection

Background Music

Basic Key Set Compatability Battery Backup (Memory) Battery Backup (System) Busy Lamp Field (BLF) Call Announce Priiacy Call Back Call Forward: Station

Call Foward - All Calls S N N Call Forward - Busy Call Forward - No Answer Call Forward - Busy/No Answer Forward to Pilot (UCD, VM, Hunt)

Station Off-Net Forward (via speed dial)

Call Forward: Preset

Call Forward Preset to Stations

Call Forward Preset to Hunt Groups

Call Forward Preset to Off-Net (via speed dial) Call Forward Preset to UCD Groups Call Forward Preset to Voice Mail Groups

Call Forward: CO Lines

Incoming CO Lines Off-Net (via speed dial)

Calling Station Tone Mode Option

Call Park

Call Pick-up:

Group Pick-up

Directed Call Pick-up Call Transfer Camp-On Camp-On Recall

!3 S S N N

0 COA N

S N N S N

S N N S N N S S .N N S N S N N S N Music Source S N Basic Key Telephone S N

S N N S N N

S N N

S S N N S N S N N S APL N

S N N

S N N S N N S N N S APL

S APL N S N N S N N

S N N S N N S N N S S N

N N

BC Battery Pkg

N -

EQUIPMENT

Voice Mail System

EXTERNAL REQUIRED

Printer Printer

N N

S = Standard Feature; O=Optional: Requires additional hardware; N&J additional hardware required

200-2

Issue 1, June 1991

Page 22

Table 200-l Alphabetical Feature index (Cont’d)

FEATURE

AVAILABLE EQUIPMENT EQUIPMENT

INTERNAL EXTERNAL

REQUIRED

Canned Toll Restriction Centrex Compatability

Centrex/PBX Transfer

Chaining Speed Bins CO Line Access

CO Line Class of Service

CO Line Control (contact)

CO Line Groups

CO Line Loop SupeWision CO Line Queue CO Line Incoming Ring Assignment:

Assigned Per CO Line CO Ring Detect Conference:

Add-on

Multi-Line

Unsupenrised Trunk-to-Trunk

SLT - Add-on

SLT - Multi-Line

SLT - Conference with Personal Park

Conference Enable/Disable Per Station

Conference Enable/Disable Per CO Line Data Base Printout (dump) Day/Night Class of Senrice (COS) Default Button Mapping

Dial Pulse Sending

Dialing Privileges

Direct CO Line Ringing:

To Stations

To UCD Groups

To Hunt Groups To Off-Net (via speed dial)

To Voice Mail Groups Direct Station Selection Directed Call Pick-up:

Pick-up from Stations Pick-up from UCD Groups

Direct Inward Station Access (DISA):

Programmable Access CO Line Group Access Station Access

S N N

S N N S N N S N N S’ N N S N S PFI- N S S N S N

S N N S N N

S S N

0 APL N

S N N

S S S N N S N N

S N N S

S S N N S APL N S APL N S N Voice Mail System S N N

S N N S

0 APL N

S N

S N -

N N

N N N N

N N

N N N

S = Standard Feature: O=Optional: Requires addiiional hardware; N=No additional hardware required

Issue 1 S June 1991

200-3

Page 23

STAt?i’Lus@ 96EX Key Telephone System

Table 200-l Alphabetical Feature index (Cont’d)

INTERNAL EXTERNAL

FEATURE

AVAILABLE EQUIPMENT

EQUIPMENT

REQUIRED REQUIRED

Do Not Disturb (DND)

One-Time Do Not Disturb

S N N

S N N DTM F Sending S N N Emergency Transfer 0 PFT SLTs End to End Signalling Exclusive Hold S

Executive/Secretary Transfer S N N

Executive Override

S N N

N N

External Night Ringing S N N Flash s

NN Flash on Intercom S N N Flash with Speed Dial S N N

Flexible Attendant(s) S Flexible Button Assignment S

N N N

(22 buttons) Forced Account Codes S N N Group Call Pick-up S N N Headset Compatability S N Headset Mode

S N N

Hearing Aid Compatible S N N Hold Preference S N N Hold Recall S N N Hot Line/Ring Down S N Key Station Hunt Groups: (8 x 8)

Pilot Hunting S N N Station Hunting S Hunt Group Chaining S

N N

N N Intercom Calling S N N Intercom Signaling Select S N N

Last Number Redial (LNR)

LCD Interactive Display S N

N N

Exec Telephone

Least Cost Routing (LCR):

LCR 3 Digit Tables S N N LCR 6 Digit Tables S N N Route List Tables S N N Insert/Delete Tables S

Weekly Time Tables

N N

N Daily Start Time Tables S N N Exception Tables S N N

Default LCR Database S N N

LCR Routing for Toll Information S N N

Loop Button CO Line Access Loud Bell Control (LBC)

S N ’ N

0 PFT Gen & Bells

S = Standard Feature; O=Optional: Requires additional hardware; l&No additional hardware required

Page 24

Table 200-l Alphabetical Feature Index (Cont’d)

INTERNAL

FEATURE

Meet Me Page Message Waiting Message Waiting Reminder Tone Music On Hold Mute Key Name in Display

Night Service:

Manual Operation Automatic Operation Weekly Night Mode Schedule Night Class of Service (COS)

Universal Night Answer (UNA) Night Ringing Assignment External Night Ringing

Off-Hook Preference

Auto Line Access Auto Feature Access

Hot Line/Ring down intercom Access

User Programmable Preference

Off-Hook Signailing Off-Premise Extensions (OPX) On Hook Dialing On-Line Programming Paging

External Internal

Paging Access Restriction Pause Timer PBX Dialing Codes Personalized Messages

Personalized Message Code on a Flex Key Phone Box Pool Button Operation Preferred Line Answer Privacy Release:

Per Station Option

Per CO Line Option Priiate Line Pulse-To-Tone Switchover Range Programming Remote Administration (Database)

AVAILABLE EQUIPMENT EQUIPMENT

REQUIRED REQUIRED

S S S N S S

S N

S N S N S S N S N S N S S N S N S N S N S N S

0 OPX/APURG

S N S N

S S S

S S N N S S S N N S N N

N N N

N N

APL

N N

N N N N N N N

N N

N N r-J ,

EXTERNAL

N N

Music Source

Exec Telephone

N N N N N N N N

N Keyset Keyset Keyset

Keyset

OPX Circuit

Paging Equip

N N

Phone Box

N N

S = Standard Feature; O=Optional: Requires additional hardware: N=No additional hardware required

Issue 1, June 1991

200-5

Page 25

Table 200-l Alphabetical Feature Index (Cont’d)

FEATURE

AVAILABLE EQUIPMENT EQUIPMENT

INTERNAL EXTERNAL

REQUIRED REQUIRED

Remote System Monitor and Maintenance S

N Optional Modem Save Number Redial (SNR) S N N Single Line Telephone (SLT) Compatability 0 SLT/APURG

2500 Type SLT

SLT Personal Park:

SLT Personal Park Transfer S N N SLT Conference with Personal Park

SLT “Flip-Flopn Hold S N N Station Message Detailed Recording (SMDR) S RSM Printer Speakerphone Station Class of Sewice

S N N

S .N N

Station Speed Dial S N N System Capacity:

up to 24x48 Configuration S N N

up to 40x96 Configuration 0 Expansion KSU N System Hold S N N

System Speed Dial

N N Toll Restriction (Table Driven) Transfer Recall S N N

Uniform Call Distribution (UCD): (8 x 8)

Alternate UCD Group Assignments

Overflow Station Assignment S N N

Incoming CO Direct Ringing S N N Recorded Announcements (RAN)

0 N RAN Device

Two Recorded Announcements for Transferred

CO Calls 0

N RAN Device Number of Calls in Queue Display S N N UCD Auto Wrapup with Timer

S N N

Available/Unavailable Mode

Universal Night Answer (UNA)

S N N

Voice Mail Groups: VM (8 x 8) SIBIAPURG Voice Mail System

In Band Signaling Integration 0 APL N

Voice Mail Message Waiting Indication Voice Mail CO Disconnect Signal Pass thru

Voice Mail Tone Mode Calling Option

Volume Control S

S N N S APL N S

S N

S = Standard Feature; O=Optional: Requires additional hardware; &No additional hardware required

200-6

lssuel,Junel991

Page 26

STARPLUS@ 96EX

Key Telephone

System

ing both system and station speed dial during a power outage.

200.12 BA-ITERY BACK-UP (SYSTEM)

When the optional Battery Charging Card and maintenance free (gel-type) batteries are install&, full

system power can be maintained in the event of commercial power outage. Calls in progress when power fails will continue without interruption. The batteries are recharged when the system returns to normal AC operation.

200.13 BUSY LAMP FIELD (BLF) When a button on a Key Telephone is assigned as

a DSS it also serves as a Busy Lamp Field to display

the status of that telephone.

200.14 CALL ANNOUNCE - PRIVACY Each telephone user can set their intercom signaling

switch to receive intercom call announcements without having the calling pany hear any conversations in progress.

200.15 CALL BACK A station can initiate a call back request to another

busy station. As soon as that station becomes idle,

the station that left the call back request is signaled.

200.16 CALL FORWARD: STATION

Call Forward - All Calls This feature allows a station the ability to have

all their calls (internal or external) forwarded

immediately to a designated station, a UCD group pilot number, Voice Mail group number, or Hunt group. (See Note)

Call Forward - Busy This feature allows a station the abil.ky to have

their calls forwarded to a designated station, a

UCD group pilot number, Voice Mail group number, or Hunt group when their station is

busy. (See Note)

Call Fomrard - No Answer This feature allows a station the ability to have

their calls forwarded to a designated station, a

UCD group pilot number, Voice Mail group

number or Hunt group number when there is no answer at the station. No answer calls forward

when the system-wide “no answer timer” ex-

pires. (See Note)

Call Forward - Busy/No Answer

Allows a stations the ability to forward a combi-

nation busy/no answer calls to a designated station, a UCD group pilot number, Voice Mail group number, or Hunt group. No answer calls

forward when the system-wide “no answer timer” expires. Initial CO ringing, transferred CO

ringing and intercom ringing call: can all be forwarded. Calls that ring to an idle station will be call forwarded after expiration of the No Answer ring timer.(See Note)

E. Call Forward - Off-Net

Stations will be allowed to forward intercom and transferred CO line calls to an off-net location. This allows a station to reroute calls that would normally be lost. Calls can be forwarded to home or another off-net site. Initially ringing CO

calls cannot be forwarded with this feature (see

Incoming CO lines Off-Net Forward, fea-

ture).(See Note)

NOTE: initial Ringing incoming: calls will forward to groups, (ie: UCD, Voice Mail, Hunt) if the station forwarded is the only station assigned to ting on the

CO line.

200.17 CALL FORWARD: PRESET This feature allows the system data base to be

configured so that incoming CO Lines, which are programmed to ring at a particular station, can be

forwarded elsewhere in the system predetermined

by programming. This feature is active if the station

ringing is not answered in a specified time. This is particularly useful in “overflow” applications where a Voice Mail or Auto Attendant may be in use.

A station may have one designated preset forward

location defined in the data base. Preset Call Fomard is chainable only to other pre-

determined preset forward stations specified in the database up to a chain of 5 stations.

Chainable Preset Call Forwarding will force the incoming CO Line to ring at each station preassigned in the database for the Preset Forward Ring Timer specified in the database before forwarding.

Each station in the system may, independently, have incoming CO calls preset forwarded to the following

destinations: A. Preset Call Forward - Stations

Each Key Telephone user may have preset in

the database Initial Ringing Incoming to be

directed to another station in the system, if the

call goes unanswered for a predetermined

amount of time.

B. Preset Call Forward - Hunt Groups

CO Lines can be preset forwarded to ring into a Hunt Group from-any station. A CO line will not preset forward to a busy Hunt group, however each time the preset forward timer expires (for a total of five attempts) the group will be

Issue 1, June 1991

200-7

Page 27

checked for an idle station. If a member of the group is idle the call will then be presented to

that member.

Preset Call Forward - UCD Groups

CO Lines can be preset forwarded to ring into a UCD Group from any station. A CO line will not preset forward to a busy UCD group, however each time the preset forward timer expires

(for a total of five attempts) the group will be checked for an idle station. If a member of the group is idle the call will then be presented to that member.

Preset Call Forward - VM Groups CO Lines can be preset forwarded to ring into

a Voice Mail Group from any station. A CO line will not preset forward to a busy Voice Mail group, however each time the preset forward

timer expires (for a total of five attempts) the

group will be checked for an idle Voice Mail port. If a VM port is idle the call will then be presented to Voice Mail.

Preset Call Forward - Off-Net CO Lines can be preset forwarded to ring Off-

Net via speed dial from any station. After the

expiration of the preset forward timer, the system will select an idle CO line and dial the off-net location, then connect the two CO lines.

200.18 CALUNG STATION TONE MODE OPTION

This feature will provide an easy means for a Calling station to override a desired stations H (handsfree) or P (call announce) intercom switch setting. A dial code has been added that is dialed in front of the extension number to force the tone ringing.

200.19 CALL PARK An outside line can be placed into one of six parking

locations and can be retrieved by any station that

has a direct line appearance or an available loop button. Parked calls have their own recall timer and will recall the originating station and if still unanswered, the attendant(s).

200.20 CALL PICK-UP: A. Group Pick-up

Stations can be placed in one or more of four pick-up groups. Stations within a group can pick up tone ringing intercom calls, recalling outside line ringing, or transferred outside line calls for another station in that group.

B. Directed Call Pick-up

A station can pick up an intercom call., transferred, incoming, or recalling outside line call to a specific unattended station. The call must be a tone ringing call.

200.21 CALL TRANSFER An outside CO line can be transferred from one

keyset to another. By using the TRANS button, screened (announced) or unscreened transfers can

be made. The line being transferred rings on the keyset and provides Exclusive Hold flashing indication to the receiving party’s keyset. Any number of attempts can be made to locate someone by calling different keysets without losing the call. If a line is

transferred to a busy station, it will receive muted

ringing.

200.22 CAMP-ON

A station may alert a busy party that an outside line

is on hold and waiting for them by using the CAMPON button. To camp on a call, press the TRANS

button to transfer the call to the desired busy station, then press the CAMP ON button. The busy party will receive a muted ring over the keyset speaker, and a visual flashing CAMP ON LED. By pressing the CAMP ON button, the person called places his existing outside call on hold and is connected to the person placing the Camp On. He can then pick up

the call on the appropriate line. Calls cannot be

camped on when a station is in DND or in Conference.

200.23 CAMP-ON RECALL

When a station does not answer a Camp On, that call will recall the person placing the Camp On, and

if unanswered by them, will recall the attendant(s).

200.24 CANNED TOLL RESTRICTION The system provides an easy means of applying the

most common form of toll restriction where I+ and 0+ along with 976, 555, and 411 type of calls are restricted with all local calls and i-800,91 1, l-91 1, and l-61 1 type of calls are allowed. This canned toll restriction is applied through the use of a single pre-built Class-of-Service and can be assigned to stations using range programming.

200.25 CENTREX COMPATIBILITY

The Starplus 96EX system provides features that

are Centrex compatible so that Centrex users can utilize the 96EX to enhance their Centrex capabilities. The 96EX actually simplifies and provides easier access to many Centrex features by offering the following features;

Page 28

A. Flex Button Programming

flexible button programming allows Centrex users to program complex Centrex dial codes onto a key set button for easy one touch access

to Centrex features.

B. Off-hook Preference

Both Key stations and Single line telephones may be programmed to have their personal

Centrex line accessed automatically just by lift-

ing the handset or pressing the ON/OFF button. Internal features to the 96EX are still made

available to key stations by accessing intercom before going off-hook.

C. Private tine appearance

The 96EX allows for private line assignment on

an unlimited bases. Each station may have sole access to a particular outside line if desired and may also be assigned to receive incoming ringing on that line.

D. Programmable Flash Timer

CO line flash is a momentary opening on a CO line used for signaling. When using the 96EX

in a Centrex environment the CO line flash is to signal the intention to transfer a caller using, Centrex transfer. The CO line flash timer is programmable on a per CO line bases to facilitate a mixture of Centrex and CO lines within the same system.

E. Programming *, #, and Hook-Flashes into

Speed Dial Many Centrex codes utilize a hook-flash followed by in many cases the digit r] and or [#].

The Starplus 96EX allows these codes to be

programmed as a part of system or station speed dial sequences.

200.26 CENTREX/PBX TRANSFER When Centrex or PBX lines are connected to the

96EX system, users may, by using the flash button, transfer callers to other Centrex or PBX extensions. Additionally, the flash command may be included

within a Speed Bin and programmed onto a flex

button for one button transfer.

200.27 CHAlNlNG SPEED BINS

Speed dial bins may be chained together by simply

pressing one speed bin, then another and another

as required.

This is helpful for accessing Long Distant carriers or

banking services when Account Codes may be re-

quired.

200.28 CO LINE ACCESS Through programming, telephones are allowed or

denied access to particular outside lines or line groups.

200.29 CO LINE CLASS OF SERVICE Each CO Line may be programmed with a Class-of-

Service to provide dialing privileges. The 96EX system uses a array between CO Line Class-of-Service and Station Class-Of-Service to offer a wide variety of dialing privilege possibilities. The CO Line Classof-Service is also checked when a DISA caller selects an outside CO line to determine the dialing privilege for that call.

200.30 CO LINE CONTROL (CONTACT)

There are two control contacts (optional) which may

be individually programmed as either CO Line Con-

trol (to control ancilliary equipment) or Loud Beli

Control to control a customer provided ringing device

to external areas. When programmed as CO Line

Control and assigned to a CO line, the corresponding

wntact will close whenever that CO line is accessed by a station. (One Pl7 is required to provide one wntact.)

200.31 CO LINE GROUPS Outside lines can be placed in one of eight groups if

the customer’s business requires such grouping. Stations are then individually assigned access to these lines and given the ability to dial on particular lines.

200.32 CO LINE LOOP SUPERVISION The 96EX system can be programmed to monitor

CO lines while on-hold wnnected to RAN devices or Voice Mail systems or in Trunk-to-Trunk wnnections for disconnect signal provided by the Telco.

After a disconnect signal is detected, the 96EX system will release the CO lines and automatically place them back in service.

200.33 CO LINE QUEUE

When all the outside lines in a group are busy,

stations can be placed in queue awaiting a line in the

same group to become available. If a station doesn’t

answer the queue signal within 15 sewnds, that

station is dropped from the queue.

200.34 CO LINE INCOMING RINGING ASSIGNMENT

Each CO line may be programmed (in data base admin) so that incoming ringing on the specified CO line(s) may be assigned initial ringing to one of the following destinations:

one or more stations (Keyset or SLT)

Issue 1, June 1991

200-9

Page 29

To a UCD, Voice Mail or Hunt Group

Off-Net (via Speed Dial)

The ring-in will follow Day Ring assignments unless Night Service mode is active, in which case all incoming CO calls will follow Night Ring assignments.

When ringing is assigned to a keyset, a direct line

appearance or an idle Loop button must be available

to receive the call. Station call forwarding of initial

ringing CO call is possible and can be directed to

other keysets with an available Loop button or direct

appearance. If the initially ringing CO call cannot rfng at the

destination assigned, it will ring at the first Attendant station.

NOTE: You cannot Station Call Forward an initially ringing CO call to UCD, Voice Mail, or Hunt groups if the line is assigned to fing at more than one station.

200.35 CO RING DETECT

The duration of the ringing signal from the CO or the

PBX is matched with ringing detection circuitry in the KSU. The ring detect can range from 200 to 900 msec, programmed in 100 msec increments. This

timer helps prevent false ringing.

200.36 CONFERENCE

There are three different types of conferencing:

Add On Conference

Up to fwe internal parties can engage in a conference, or four internal parties with a limit of one external party.

Multi-Line Conference One internal station can engage in a confer-

ence with two outside parties.

Unsupervised Conference

The conference initiator can exit a conference with two outside parties and leave them in an unsupervised conference. The initiator can reenter the conference at any time. The 96EX system can automatically teminate the call when both parties hang up, when Loop Supervision is provided by the telw and enabled in the data base.

A programmable wnference timer will disconnect the unsupewised wnference if the initiator does not re-enter.(Requires APL board.)

200.37 CONFERENCE ENABLE/DISABLE A. Programmable Per Station:

This feature will allow the system to be administered on a per station basis for the ability of a station to initiate a wnference.

B. Programmable Per CO Line:

CO lines can be individually programmed to allow Conference capabilities.

200.36 DATA BASE PRINTOUT (DUMP)

Through a system programming wmmand, either portions of or a wmplete data base dump can be printed using the RS232C wnnector located on the 96EX CPB.

200.39 DAY/NIGHT CLASS OF SERVICE GW

This feature allows stations that are a certain COS during the day, to be assigned a different COS when the system is put in the night mode. The night COS goes into affect when the system is placed into the night mode, manually or automatically. This pre-

vents the misuse of phones after hours.

200.40 DEFAULT BUTTON MAPPING

The 96EX allows for 22 flexible buttons on each

Enhanced or Executive key telephones to be flexibly assigned to CO/PBX lines, DSS buttons, Speed Diaf

or Feature buttons. However the system will power

up with a default button mapping as shown in Figure

200-l. The Basic key telephone buttons are defaufted exactly like the Enhanced and Executive with the exception of button 17 (button above the Hold button) which defaufts as a loop button.

200.41 DIAL PULSE SENDING

Each CO interface circuit for outside lines can be programmed to send dial pulse or DTMF signafs.

Dialing speed and break/make ratios are program-

mable.

200.42 DIAUNG PRIVILEGES The system provides a flexible means of providing

toll or dialing restriction. Through the assignment of class of service (both station and outside line) many wmbinations of allow and deny numbers can be set. Both area and office codes can be screened for allow/deny privileges.

200.43 DIRECT INWARD SYSTEM ACCESS

(DISA) Allows as many as three simultaneous outside line calls to be programmed to provide direct access to the system and the use of features such as WATS

lines, intercom dial tone or the ability to dial out on

outgoing trunks without going through the attendant.

200-10

Issue 1, June 1991

Page 30

FLEX I

FLEX 2

3 FLEX 4

FLEX

FiEX 5

FLEX 9 FLEX 10

FLEX 13 FLEX 14

FLEX 6

JKL

FLEX ? FLEX S

FLEX 11 FLEX

FLEX 15

FLEX 16

FLEX 17 FLEX 16

Figure 200-l SP 96EX Default Mapping

TUV

FLEX 19 FLEX 20 FLEX 21 FLEX 22

Issue 1, June 1991 200-l 1

Page 31

The duration of a Trunk to Trunk DISA call can be set by the system administrator,

The APL card is required to provide the DISA feature.

Programmable Access A 3-digit security code can be assigned in the

system database to restrict unwanted use of

the DISA circuits. Each DISA line can be pro-

grammed independently for 24 hour DISA use or night DISA use only.

CO Line Group Access

Incoming DISA callers may access all line groups such as m or WATS lines or other outgoing services from home or while away from the office. The Class of Service assigned to the outgoing line accessed will determine the dialing privilege for the call.

Station Access

DISA callers may dial any station directly without going thru the attendant.

If a DISA caller attempts to call a station that is busy or does not answer the system will return ICM dial tone at the end of a programmable

timer (Preset Forward Timer). This will allow the DISA caller to try another station without

having to dial into the system again.

200.44 DIRECT STATION SELECTION The user with DSS buttons assigned at their Key

Telephone can call an intercom station by simply pressing the appropriate DSS button. The called station is automatically signaled.

200.45 DIRECTED CALL PICKUP

A. Call Pick-up - Station

A station can pick up an intercom call, transferred, incoming, or recalling outside line call to a specific unattended station. The call must be a tone ringing call.

Call Pick-up - UCD Groups

Stations outside of a UCD group can pick up an intercom call, transferred, incoming, or recalling outside line call ringing to a specific

UCD station. The call must be a tone ringing

call.

200.46 DISABLE OUTGOING CO LINE ACCESS

This feature allows the first Attendant station to dial

a code and disable a CO line from outgoing CO calls.

This applies to all station(s) that have access to that

line. Incoming status is not affected. This feature is a part of the “Maintenance” package.

200.47 DO NOT DISTURB (DND) Placing a keyset in DND will eliminate incoming

outside line ringing, intercom calls, transfers and paging announcements. A ringing station may go

into DND to silence ringing. The attendant can override a station in DND. The station in DND can use the telephone to make normal outgoing calls. A station can be denied this feature through program-

ming. A- One-Time Do Not Disturb

Allows a station user to turn off muted ringing that occurs whileoff hook (handset or ON/OFF) on another call. Useful when having an important conversation and do not wish to be disturbed by ringing. The station, while off hook, (ON/OFF or handset) depresses the DND but-

ton which eliminates muted ringing. When the

station goes on-hook the DND button is extinguished and DND is canceled. This feature is not available to intercom Phone Box users.

200.48 DTMF SENDING

Each CO interface circuit for individually programmed to send DTMF (tone) or dial pulse signals.

200.49 EMERGENCY TRANSFER

Two Power Failure Transfer cards may be installed

so that in case of a power failure, up to 12 CO lines can be automatically connected to specified cus-

tomer provided SLT’s.

200.50 END TO END SIGNALLING

This feature indicates the capability of the system to

accept DTMF tones from stations, send them

through the public network and have them received

at the distant end for computer access, or a variety

of control functions or inward call completion at a distant switching system.

200.51 EXCLUSIVE HOLD When a line is placed on Exclusive Hold, no other

station in the system can retrieve this call. Hold may be programmed to be activated on the first or second depression of the Hold button. CO Lines while in a transfer hold are always placed in an Exclusive Hold condition.

200.52 EXECUTIVE OVERRIDE This feature allows certain stations to be designated

as executive stations with the ability to override and “Barge in” on other keysets engaged in conversation on a CO line. Stations engaged in intercom wnversations can be overridden, however, the intercom call will be dropped when the override occurs.

outside

lines can be

Page 32

STARPLus@ 96EX

Key Telephone System

In addition to the station programmable option a

system programmable option will enable of disable a warning tone when the station marked as an executive is cut into the conversation. This is useful for UCD agent supervisor or training personnel who require a service observing option.

NOTE: A decrease in volume may occur on the CO line after the barge-in occurs.

CAUTION: USE OF THIS FEATURE WHEN THE EXECUTIVE OVERRIDE WARNING TONE IS DISABLED h4AY BE INTERPRETED AS A VIOLATION OF FEDERAL OR STATE LAWS, AND AN INVASION OF PRIVACY. CONSULT COUNSEL WITH RESPECT

TO APPLICABLE LAW BEFORE INTRUDING ON

CALLS USING THIS FEATURE.

200.53 EXECUTIVE/SECRETARY TRANSFER There are four sets of Executive/ Secretary pairings

available. When the Executive station is busy or in DND, the Secretary station will receive intercom calls and transfers. The Secretary station can signal

the Executive in DND by using the Camp On feature.

200.54 EXTERNAL NIGHT RINGING The system can be programmed so that CO lines

marked ?or UNA will activate Loud Bell Control contact #i connected to an external ringing device when the system is placed into Night mode. A PFT is

required to provide one LBC contact.

200.55 FLASH

Provides telephone users with the ability to terminate an outside call or transfer a call behind a PBX or Centrex and restore dial tone without hanging up the handset. A FLASH button is located on each key

telephone.

200.56 FLASH ON INTERCOM This feature enables key station users to utilize the

Flash Key to terminate pages and intercom calls.

While connected to a page zone or another internal station pressing the Flash key will terminate the call and return intercom dial tone.

200.57 FLASH WITH SPEED DIAL

A flash can be programmed within a speed dial number. When this is done, a pause will automat-

ically be inserted before the remaining speed dial

digits are sent.

200.58 FLEXIBLE AlTENDANT Any three Key Telephones in the system can be

assigned as attendant stations. These stations will receive recalls and can place the system into Night Service. The attendant stations must be either Enhanced or Executive stations.

200.59 FLEXIBLE BUlTON ASSIGNMENT Each Key Telephone has either 22 (Enhanced and

Executive) or 6 (Basic Keyset) flexible buttons which can be individually programmed. One of the following seven operations can be selected for each but-

ton: Also refer to Sec. 300.22.

Outside line. Automatically accesses assigned line. (Assigned in database)

DSS/BLF. Automatically signal assigned sta-

tion and provides BLF for off-hook and DND.

(User programmable) Feature. Any feature with a dialing code (ie:

Personalized Messages, Paging, Account

Code, Call Park, Music, LCR, etc.) can be assigned to a flexible button. (User programma-

ble) Group Access. (ie: UCD, Hunt, Voice Mail

group pilot numbers) (User programmable) Speed dial. Automatically dials a Speed num-

ber. (System, Station, Saved Number Redial, Last Number Redial) (User programmable)

Pooled group access. Some or all outside lines

can be grouped; pressing this button accesses the highest numbered unused CO line in that group. (Assigned in database)

Loop. Used to answer a transferred call on a

line for which a user does not have a button assigned. (Assigned in database)

200.60 FORCED ACCOUNT CODES The 96EX system allows the system to be arranged

so that station users must enter an account code before placing an outside call. Account codes can also be used as a Traveling Class-of-Service to upgrade a restricted stations class-of-service for unrestricted dialing. Account codes must be entered

before the call when forced.

200.61 FORCED LEAST COST ROUTING WW

The 96EX System may be programmed on a per station basis to force the use of LCR for outgoing accessing. This allows the system administrator to maintain greater control over dialing patterns and the lines used for placing outgoing CO calls.

Issue 1, June 1991

200-l 3

Page 33

200.62 GROUP CALL PICK-UP

?hat group.

200.63 HEADSET COMPATiBiLlTY ?he Starplus electronic key telephones are designed

to allow the connection of an indushy standard,

electret mic compatible, modular headset. The user connects the modular headset to the handset jack on the telephone leaving the handset in place. The ON/OFF button on the key telephone is then used to activate the headset.

200.64 HEADSET MODE

Each Electronic key telephone can be individually programmed for headset operation. When programmed, an industry standard Headset with it’s adapter box may be connected to a key telephone for headset use. This allows handset or headset operation by switching the selector switch on the adapter box. Speakerphone operation and call announce on intercom are disabled while a station has enabled headset mode.

Once programmed in station programming the user may then select between headset mode or normal handset/speakerphone mode by simply dialing a code or pressing a user programmable flex button.

200.65 HEARING AID COMPATIBLE All Starplus Electronic key telephones and Starplus

Single Line Telephones are hearing aid compatible in compliance with the FCC Part 15, section 68.316. This allows the telephone to be used in conjunction

with users wearing hearing aids.

200.66 HOLD PREFERENCE

This allows either Exclusive or System hold as the primary hold on the first depression of the HOLD button, depending on programming.

200.67 HOLD RECALL When an outside call has been on Hold for a pro-

grammable length of time, recall ringing tone is sent to the station placing the call on Hold. If this station does not answer the recall, a recall tone is sent to the attendant(s).

200.68 HOT LINE

Electronic Key Telephones may be programmed to immediatefy call or ring down a particular station or outside number upon going off hook This is performed by programming the stations Off-Hook preference to activate a DSS or Speed dial feature key.

200.69 HUNT GROUPS

The system can be arranged for up to eight (8) Hunt groups. Each Hunt group can contain up to eight stations each. Each Hunt group is independently

arranged to utilize either a pilot hunting technique or station hunting technique.

A. Pilot Hunting

incoming CO, transferred CO, and intercom calls can be directed to a pilot extension number of a Hunt group. The system will search sequentially (in the order the extensions were entered in the data base programming) for an idle station in the group and will ring that station. Calls directed directly to stations (by calling the extension number) within the hunt group will not hunt but receive call progress tones of the

extension dialed.

B. Station Htinting

Incoming CO, transferred CO, and intercom calls that are presented to a busy, or DND station, that is a member of a Station Hunt group, will search sequentially (in the order the extensions were entered in data base programming) for an idle station in the group and will ring that station. Calls can also be directed to

the groups pilot number for hunting.

Hunt Group Chaining Hunt Groups can be chained or joined together

forming larger Hunt Groups. This is accomplished by assigning a pilot hunt group number as the last member of a group.

200.70 INCOMING CO LINES OFF-NET FORWARD (VIA SPEED DIAL)

Allows the first attendant to forward incoming CO calls to an off-net location. The attendant can forward a group of CO lines or all CO lines to a off-net

location. The attendant must have a direct appearance of the CO line(s) to be forwarded. Off-net forwarding is accomplished via use of a speed dial bin and requires the APL card to be installed in the system.

200.71 INTERCOM CALLING

The System’s archiiecture allows 14 intercom paths for internal traffic capability, 12 of these paths can be used by SLT’s. A station is reached on intercom by dialing the associated three-digit number.

200.72 INTERCOM SIGNALING SELECT Users can control the method by which they receive

intercom calls and signals. A convenient intercom signal switch is located on each Key Telephone for easy selection. The choices are:

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Page 34

Handsfree (H)(upper position). The station

user, upon hearing a tone burst and voice an-

nouncement over the speaker, can reply handsfree. (Not available on Basic Electronic Telephone)

Tone Ringing (T)(center position). A standard

tone ring notifies the party of an incoming inter-

com call. The called party answers by lifting

the handset or moving the switch to the hands-

free (H) position or pressing the ON/OFF but-

ton.

Privacy (P)(lower position). The station user receives a burst of tone and a voice announcement over his/her speaker. The micro-

phone is deactivated for privacy. The called party must lift the handset or press the ON/OFF button to answer the call. (Or move the switch to the handsfree (H) position.)

200.73 lAST NUMBER REDIAL (LNF?)

Permits the automatic redialing of the last telephone

number dialed on an outside line. Up to 32 digits can be stored. Outside line selection of the same line used is automatic.

200.74 LCD INTERACTIVE DISPLAY

The optional 30 button Executive Key Telephone provides the user with visual indication of call status,

Calls to and from other extensions, number dialed,

line used and camp-on are some of the features displayed.

200.75 LEAST COST ROUTING (LCR)

Allows the system to automatically select the least costly route available according to the number dialed, the time of day/day of week, the class of service

(COS) assigned to the station/trunk group priority level assigned.

A. LCR 3-Digit Table

This table is divided into 2 sections: “Leading 1”

(“1” is dialed before the number) and “Non Leading 1” (no “1” is dialed before the number). This gives the system the ability to handle call routing in areas that require a “1” before a long distance number as well as in areas that do not

require the “1”.

B. LCR 6-Digit Table (Office Codes)

The 6-Digit Table can include 20 office code

maps. Each map can be programmed to route up to 800 office codes to one of the 16 possible

route lists. Each map must be associated with a specific area code in the 3-Digit Table. Several different office code maps can be used with the same area code to provide additional rout-

ing flexibilii.

Route List Tables

Up to 16 different routes can be programmed.

Each route can contain up to 4 route lists - one for each of the 4 time periods. Up to 7 CO line groups (routing choices) and their correspond-

ing Insert/Delete Tables may be programmed within each route list.

Insert/Delete Tables

There are 20 Insert/Delete Tables. Up to 20 digits, including pauses, can be inserted and up to 16 digits deleted. Digits can be inserted before or after the number dialed, but can be deleted only from the beginning of a number dialed.

Weekly Time Tables

The least costly route for a particular dialed

number may be different at different times of the day and on different days of the week. To accommodate this situation, there are 2 Timeof-Day tables - Daily Start Trne Table and

Weekly Schedule Table. The Weekly Time table determines which one

of the 4 Routes LCR should use based on the Time-of-Day and Day-of-the-Week.

Daily Start Time Tables

The Daily Start Time tables allow the user to match the Time Periods discount structure to the carriers rate schedule.

Exception Tables

This table is used to route operator assisted calls and any other calls which would use a lor 2-digit number rather than a 3-digit area code.

Default LCR Database

In an effort to decrease installation and set up

time usually associated with LCR a default LCR data base has been incorporated. The default LCR data base will provide basic routing for all local and long distance dialing.

LCR Routing for Toll Information

This feature adds provisions to the LCR call processing which will allow common call routing for all toll infomation calls.

1 -(XXX)5551 212, (XXX)5551 212, l-555121 2 and 555-l 212 calls will all be intercepted

and sent to a selected route in the Route List Table. Numbers dialed will be integrated and if it is determined to be a toll information call, either preceded with an area code or without or with a leading digit 1 or not, the call will be sent to the route designated in programming.

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200.76 LOOP BUT-TON CO LINE ACCESS A station not having a direct appearance for a CO

line will receive incoming CO calls and transferred CO calls under the loop button. Only one call at a time can be connected to a keyset on the loop button.

If more than one loop button is on a key set, the loop buttons may be conferenced together. If all programmed Loop buttons on a keyset are busy or have a CO call on hold, the party attempting to transfer a CO line to that station will receive busy tone and cannot transfer the call to that station. is attempted, the CO line will recall the initiator

immediately and the transfer recall timer will start.

CO lines are also presented to a Loop when dialing

out using LCR or when using speed dial to dial out

and the line chosen does not appear on the key

station.

200.77 LOUD BELL CONTROL (LBC)

Two sets of relay-controlled contacts are provided to

connect external signaling devices (optional). Each

set of contacts can be programmed to follow the day

and night ringing signals of any station. The first Loud Bell Control (LBC) contact also serves

as the External Night Ringing control contact. Loud

Bell Control Contacts (one each) are provided with,

and require the installation of, a Pm unit for each contact desired. (Max 2)

200.78 MEET ME PAGE

Users may answer a page call from any phone in the

system by dialing a special code. The party who

initiated the page must remain off-hook.

200.79 MESSAGE WAfTlNG

Stations that are busy, unattended, or in DND can

be left a message indication by other stations in the system. Up to fwe messages can be left at one keyset. Upon return to the station, the user can press the flashing MSG WAIT button to ring each party in sequential order.

200.80 MESSAGE WAfTlNG REMINDER

TONE A key station with a message waiting can be reminded at a timed interval with a tone.

200.81 MUSIC ON HOLD A music source, when wnnected to the system,

provides music to all lines on Hold, parked calls,

transferred calls and calls waiting to be answered by

Uniform Call Distribution (UCD).

200.82 MUTE KEY

Pressing the MUTE button while in the speakerphone mode or using the handset will disable the microphone but not affect the speech wming over

If a transfer

the speaker or handset. Pressing the illuminated

MUTE button again will reactivate the microphone.

200.83 NAME IN LCD DISPLAY -

This feature allows every extension (Key or SLT) the

capability to program the users name, for that station, so that people using display telephones will see the name instead of the station number on their

display. The name is programmed at each station

by the user into station speed dial bin 00. When a

name is programmed, the bin (00) is no longer used

for station speed dial. The name may be up to seven

(7) letters in length.

200.84 NIGHT SERVICE

Manual Operation

The Attendant(s) can wntrol the use of Night

Mode manually by pressing the NIGHT (DND) button. An LED will indicate when the system is in Night Mode operation.

Automatic Night Mode Operation The 96EX system can be programmed so that

the system is automatically placed into night

mode. A programmable weekly time schedule allows the system administrator to preset the

time the system is placed into night mode and

removed from night mode on a daily basis including weekend operation.

The Attendant(s) can override the Automatic Night mode schedule simply by pressing the NIGHT (DND) button.

Weekiy Night Mode Schedule A programmable weekly night mode schedule

provides for 24 hour, 7 day a week automatic night mode operation. The system can be put into and out of night mode automatically on a daily basis.

Night Class of Service (COS)

The system allows each station to be assigned

a different COS for night operation. The night COS goes into effect when the system is put into night mode manually or via the automatic schedule. Prevents the misuse of phones after hours.

Universal Night Answer (UNA) lnwming CO lines can be programmed for

Universal Night Answer (UNA). Stations which

do not have access to a line during the day can

answer that line while the System is in the Night Mode by dialing a UNA code.

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F. Night Ringing Assignments

Each CO line may be individually programmed

for Night ringing to other stations, to Hunt

groups, UCD groups, Voice Mail groups, or off-net via speed dial. When the system is placed into night mode, manually or automatically, ringing will follow the night ringing assignments for each CO line.

G. External Night Ringing

The system can be programmed so that CO lines marked for UNA will activate Loud Bell Control contact #I connected to an external ringing device when the system is placed into Night rnode.(Requires a Pm w/LBC)

200.85 OFF-HOOK PREFERENCE Auto Line Access

Each station, key or SLT, may have their phone programmed to access a panicular Cd Line such as a private line or a line from a Group of

CO lines upon going off-hook. This is useful in Centrex or PBX applications when station users

have dedicated lines. Outside line dial tone is

received just by going off-hook, without the need to dial an access code.

Auto Feature Access

In addition to auto line access Key Stations

have the ability to have their off-hook preference select a DSS or feature button upon going off-hook or pressing the ONfOFF button.

Hot Line

Electronic Key Telephones may be programmed to immediately call or ring down a particular station or outside number upon going off hook. This is performed by programming

the stations Off-Hook preference to activate a

DSS or Speed dial feature key.

Intercom Access

When off-hook preference is enabled, at a key

station, that station may still obtain intercom dial tone for accessing internal stations or other system features. This is done either by press-

ing an intercom button or dialing their own intercom station number prior to going off -hook.

User Programmable Preference

Based on a station programmable option Key stations may be given the abilii to enable, disable or change their off-hook preference by dialing a code. This option can be denied in station programming on a per key station basis.

200.86 OFF-HOOK SlGNALLiNG

If a station has been programmed to receive direct outside line ringing and is busy on another call, that station will receive muted ring to indicate another call

is ringing in. Additionally CO calls may be “campedon” to a busy station and receive muted ringing.

200.87 OFF-PREMISE EXTENSIONS

The Off-Premises Extension Board (OPX) provides 4 FCC registered 2500-type single line interface ports. This enables the use of 4 off-premise 2500

telephone sets. When an OPX board is installed, the

maximum number of stations in the system is re-

duced by four. A precise tone plan is provided to

OPX stations. An APL and Ring Generator are re-

quired when installing OPX Boards.

(OPX)

200.88 ON HOOK DIAUNG

The Key Telephone user can place calls without lifting the handset. If the speakerphone is disabled, the handset must be lifted to converse.

200.89 ON LINE PROGRAMMING

Changes to the system data base with the exception of the LCR data base can be made without interrupting normal system operation. Programming may be preformed using a key station terminal connected to

the system (sta 100) or via a external terminal either

on-site or remotely.

200.90 PAGING A. External Paging

There

available in the 96EX system. External Paging

requires a two-digit dialing code. External paging requires the APL Board and an externally

provided amplifier and paging system. One (1)

make and one (1) break contact are provided

with the page zone on the APL Board.

is one external paging zone optionally

B. Internal Paging

There

are four internal paging zones available in the 96EX system. A station can be in any or all zones or in no zone at all. Stations not assigned to a page group can still make page announcements, if allowed in station programming. Stations can be assigned to a page group in order to rece*we pages but not allowed to make page announcements.

Paging Access Restriction

Programming on a per-station basis, can deny any station the ability to make any type of page.

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200.91 PAUSE TIMER 200.95 POOL Bull-ON OPERATION

When dialing a speed number, a timed pause between digit sending can be placed in the number. The length of this pause can be programmed in the

system database.

The Pool Group Key is used primarily to access CO

lines that do not appear on a station so that outgoing

calls may be made. Pooled group keys are associ-

ated to CO line groups and may be programmed for

use on any of the flexible line buttons that do not

200.92 PBX DIALING CODES The System will allow five one or two-digit access

codes to be entered into memory. When one of

these codes is dialed, this signals the KSU that toll

restriction is to be applied at the next dialed digits after the code. If one of these codes is not dialed,

toll restriction does not apply. This allows the dialing

represent CO line appearances directly. CO lines are accessed in descending order of priority starting with the highest numbered available (not busy) CO line in a CO line group.

Stations may have as many POOL buttons as their are CO line groups (7). Multiple POOL buttons for

the same group are also allowed.

of PBX extensions 100, I 10,111, etc. This functions on lines marked as PBX type lines in programming.

200.93 PERSONALlZED MESSAGES Each station (Key and SLT) can select a pre-as-

signed message to be displayed on the LCD of the

200.96 PREFERRED LINE ANSWER

A station with Preferred Line Answer can answer any

assigned outside, transferred, or recalling line, or queue callbacks by lifting the handset or pressing the ON/OFF button.

Key Telephone calling that station. There are ten

possible messages which can be displayed:

VACATION

RETURN MORNING

RETURN AFTERNOON

RETURN TOMORROW

RETURN NEXT WEEK

BUSINESS TRIP

MEETING

HOME

ON BREAK

LUNCH

A. Personalized Message Code on a Flex Key

This feature allows a key station user to program the pre-selected message code [78] under a Flex key. This speeds access of the pre-selected messages.

200.94 PHONE BOX

A Phone Box may be substituted for a telephone on

a one for one basis. The phone box can be used to receive intercom announcements and also provide

handsfree response. There is also a CALL button which will signal all stations programmed to receive phone box signalling (stations that have a programmed DSS flex button for the phone box station). One of these stations can respond to this signal by pressing the DSS/BLF button or dialing the intercom

200.97 PRIVACY RELEASE Privacy is insured on all communications in the

system. If desired, the customer may elect to disable the Automatic Priiacy feature. Thus allowing another station to join in on existing CO Line conversations.

A. Per Station Option

Each station may be programmed to give the station the capabilii to join an existing conversation simply by pressing the CO line button

that is in use. A warning tone is presented to

all parties when the station enters the conversation. The CO line must also have privacy disabled to allow the cut-thru.

B. Per CO Line Option

This feature allows each CO line to be individu-

ally programmed for privacy. This feature is useful for maintaining security on such lines as Data lines, Private lines, or special circuits re-

quiring privacy. If privacy is disabled on a CO

line then, while in use, another station may enter the wnversation simply by pressing the

CO line button. A warning tone is presented to

all parties prior to actual cut-thru. The station

attempting to enter the conversation must also

have privacy disabled.

NOTE: A decrease in volume may occur on the CO

he afief tie cut-em oqrs.

number of the phone box station. Two way conver-

sation is then possible. The Phone box also has a DND button that when

enabled will blocking calls when privacy is needed.

Back Ground Music may be presented to the Phone Box and can be controlled (on or off) by the attendant station.

200.98 PRIVATE LINE Priiate line programming allows certain lines to ring

at a specific station only. ’ When placed on Hold, these lines are active at the programmed station only. A private line can be transferred to other stations.

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200.99 PULSE-TO-TONE SWITCHOVER

When commanded, the system will change the signaling on an outside line from dial pulse to DTMF

(tone), allowing the use of common carriers behind a dial pulse outside fine. This can be done manually when diaiing, or can be stored within a speed dial number.

200.100 RANGE PROGRAMMING

The Stat-plus 96EX allows for range programming when programming Co lines and Stations. Range programming allows you to program all parameters

alike for the entire range or you can change or modify a few items that will be copied to all members in the range.

200.101 REMOTE ADMINISTRATION The Remote Administration feature allows author-

ized personnel to access the administration pro-

gramming via a terminal device (portable terminal device or personal computer with communications software package).

The feature permits the review and entry of the

customer database in the same manner as via the telephone at “admin” extension 100. The terminal device can be connected directly to the RS232 con-

nector on the CPB board, or can be accessed by a telephone modem linking the CPB’s RS232 connector (via a CO line) to a remote location.

200.102 REMOTE SYSTEM MONITOR AND

MAINTENANCE

A. Remote System Monitor

The Remote Monitor feature provides remote access to the installed system for diagnostic purposes. These capabiliiies benefit Service personnel enabling them to support the end user remotely. Different levels of access, via password, allows authorized personnel to

trace, monitor and “up-load” critical information

directly from the 96EX system. This provides a more accurate means of acquiring system information that leads to a quick resolution of problems that may occur. This is all done without interfering with ongoing call processing or normal system operation, and in many cases may be performed without a site visit. An ex-

ternal modem wnnected to the CPB RS232-C

is required for remote access. Capabilities allowed and reserved for this “High

level troubleshooting” in addition are:

Monitor Mode

Enable & Disable Event “Trace”

Dump ‘Trace Buffed (up-load)

6. Remote System Maintenance The Remote Maintenance feature allows the

Interconnects’ technical staff to review the sys-

tems wnfiguration data and individual card siot

wnfiguration data. This can be done “on site” using a data terminal or remotely using modem

to modem access to a remote data terminal. In

both cases wnnection to the RS232C wnnec-

tion on the CPB is required.

200.103 SAVE NUMBER REDIAL (SNR)

Any number dialed on an outside line can be saved

permanently to be used at any time. This number is

saved until a new number is stored.

200.104 SINGLE LINE TELEPHONE (SLT) COMPATIBILITY

The 96EX system supports industry standard 2500 Type (DTMF) single line instruments. A maximum of 88 single line telephones may be installed and operate on the Starplus 96EX Hybrid Key Telephone System. SIB, APL and RG cards are required.

200.1 OS STATION MESSAGE DETAIL RECORDING (SMDR)

The Starplus 96EX Key Telephone System provides

one industry standard RS-232C port for dual pur-

pose use and a second port is optional for SMDR output, each allowing connection to an external printer or call accounting device. The system provides details on both incoming and outgoing calls. This feature is programmable to allow all calls or just outgoing long distance calls to be recorded. The system tracks calls by outside line, number dialed, time of day, date, station that placed the call and duration of call. Account codes may also be entered and recorded.

200.106 SPEAKERPHONE

Both Enhanced and Executive Key Telephones are equipped with a speakerphone. However, the speakerphone can be programmed to work in one of

three ways:

Normal speakerphone operation.

Disabled for outgoing and incoming CO calls but handsfree talkback on intercom allowed.

Headset operation allowed.

200.107 STATION CLASS OF SERVICE

Each station is assigned a Class of Service which governs that stations dialing privileges. Day Class of Service and Night Class of Service assignments

to stations provide the ‘system administrator additional wntrol over station dialing, preventing misuse

of phones after hours. Six uniquely defined Classes

of Service are available for assignment to stations

Issue 1, June 1991 200-l 9

Page 39

on a per station basis and ail six are available for day and night assignment. Station Class of Sewice works in conjunction with CO line Class of Sewice :o provide the most flexible means for offering cus:om toll restriction. As a part of the Dialing privilege

assignment through Class of Service the system Jff ers two programmable Allow and Deny tables for additional customization of a toll restriction plan for

a particular customer.

ZOO.1 08 STATION SPEED DIAL

Zach station user can program up to 20 frequently

dialed numbers of up to 24 digits in length. Pauses, jlash commands, pulse-to-tone switchover, and NO-

DISPLAY characters take up digit spaces. There are a total of 1280 speed locations to be divided

among all telephones on a first-come, first-serve Iasis.

dumbers are dialed by use of the SPD button and a Iwo-digit code. This feature can additionally be assigned to any of the 22 buttons in the flexible button ‘ield on each keyset for one-button activation.

ZOO.109 SYSTEM CAPACITY

4. Up to 24x48 Configuration

Without the Expansion KSU, the 96EX system will support a maximum of 24 outside CO circuits and 48 stations circuits.

3. Up to 40x96 Configuration With the addition of the Expansion Cabinet the

96EXsystem can be expanded to a total of 40 CO lines and 96 stations. Also requires addi-

tional power supply (PS).

200.110 SYSTEM HOLD When a line is placed on System Hold, any station

in the system with access to that line can retrieve the call.

200.111 SYSTEM SPEED DIAL Up to 80 commonly dialed numbers can be pro-

grammed into System Speed Dial for use by stations allowed this feature. These numbers can be up to 24 digits including pauses, flash commands, pulse-

to-tone switchover, and no-display characters. The

last 40 numbers will not be monitored by toil restriction.

service to allow for customized toll restriction. Two

(2) Allow and Deny tables along with four (4) special tables afford the system administrator to devise a variety of complex toll restriction or dialing privilege schemes.

200.113 TRANSFER RECALL Screened and unscreened transfers will recall the

initiating party if unanswered for a programmable length of time, and then if unanswered, will recall the attendant.

200.114 UNIFORM CALL DISTRIBUTION (UCD) Eight Uniform Call Distribution (UCD) groups can be

programmed, each containing up to eight 3-Digit station numbers. Each group is assigned a pilot number. When this number is dialed, the first available agent in that group is rung. Calls are routed to

the station that has been on-hook for the longest

period of time. A.

Alternate UCD Group Assignments An afternate UCD group can be programmed

so that if stations in one group are busy, the alternate group will be checked for an available station.

Overflow Station Assignments

An overflow station may be assigned to route callers in queue to a designated station after a

specified time. The overflow station may not be

one of the UCD group stations-

Incoming CO Direct Ringing CO Lines can be pmgrammed to ring directly

into a UCD group. When ail agents are busy and RAN is enabled, the system will answer the caller and present the 1 st RAN announcement

automatically.

Recorded Announcements (RAN)

Recorded announcement devices can be assigned to provide up to two different messages, if all stations in a UCD group are busy. The two messages are available to all eight (8) UCD groups in different configurations. A RAN device can provide an announcement to one caller at a time. Subsequent callers will be queued onto the message on a first-in basis.

Number of Calls in Queue Display

200.112 TOLL RESTRICTION (TABLE DRIVEN) The system provides a flexible means of providing

toll restriction to internal stations of the Starplus 96EX key telephone system. Each station is as-

signed a Class of Sewice for day mode operation and one for night mode operation these station COS’s work in conjunction with a CO line Class of

There are two methods of viewing UCD Group call queue status.

1. In-service UCD agents and the assigned overflow station will see the quantity of calls in queue on the LCD of their station for the UCD group of which they are a member. If every member of a UCD group is busy and calls are

Page 40

Key Telephone System

in queue, the “XX CALLS IN QUEUE” display

will be seen at all UCD members of that group.

NOTE: If a UCD mefnbef is taken auf of fhe gfoup (ie. DND, Call Forward, Unavaikble etc.) they will not feceive ca//s in queue infofrnation.

2. Any station not assigned in a UCD group can

view the number of calls in queue for any given

UCD Group. To view the number of calls in queue the station user dial’s the Calls In Queue code (or presses a programmed FLEX button with this code) then enters the UCD group desired. The LCD will display, on a real time basis, the number of calls in queue for that group.

F. UCD Auto Wrap-Up vu/ Timer

After completion of a UCD call (on-hook) the

agent will not be subjected to another UCD call

for the duration of the Auto Wrap-Up timer

(regardless of the number of calls in queue),

allowing the agent to finish call related work or

access other facilities. This will allow agents to remove themselves from the group (ie. DND, Unavailable, Call Forward or originate another

call). The auto wrap-up timer is programmed as part of the UCD data base. (System-widej

G. UCD AVAILABLE / UNAVAILABLE

Stations programmed into a UCD group may log off and on to their assigned UCD group by dialing an Available/Unavaiiable code. When an agent is in the Available mode that agent will

receive UCD calls in the normal manner. When an agent is in the Unavailable mode that agent will no longer receive UCD type calls, however

may receive non-UCD calls. Agents that have

logged off by going Unavailable will receive a visual reminder that they are logged off with a flashing LED and or a LCD display message.

200.115 UNIVERSAL NIGHT ANSWER (UN,A} Incoming CO lines can be programmed for Universal

Night Answer (UNA). Stations which do not have access to a line during the day can answer that line

while the System in the Night Mode by dialing a UNA

code.

200.116 VOICE MAIL GROUPS (VM)

The Voice Mail feature automatically handles unan-

swered calls. Stations may forward calls to a voice mail group (for leaving mail) or may call the voice mail group directly (to retrieve mail) with no assis-

tance from the attendant. Up to eight (8) voice mail

groups can be configured in the system. Each group can contain up to eight voice mail stations, each of which interfaces with a prt on a SIB or OPX card. Each voice mail “station” can be shared by a number

of actual users. An SIB or OPX Board and an APL

Board and Ring Generator are required when utiliz-

ing the 96EX Voice Mail “In-Band” integration. A. VM In-Band Signaling Integration

The 96EX iystem integrates with a wide range of Voice Mail systems through the use of “In-

Bandm signaling.

B. VM Message Waiting Indication

When Voice Mail has received a voice message

for a user who has a station on the 96EX

system, the VM connected to the system will feave a message waiting indication at the VM

users station. When the station user retrieves

their mail, the VM system wili cancel the mes-

sage waiting indication left at a station via a VIv! port.

The message waiting indication will appear on the programmed Voice Mail (group) button. If

such a button has not been programmed, a voice mail message waiting indication will appear on the MSG WAIT button as a normai

message wafting signal. SLTs will receive a voice majl message waiting as a normai message waiting indication (Message waiting

lamp).

C. VM CO Disconnect Signal - Pass Thru

To avoid Voice Mail ports from being tied up, as a result of CO iine callers abandoning the call or not exiting the VM system properly, a disconnect signal has been added to notify the VM system that a CO caller has abandon. “Silence” is provided to the VM port foliowed by ‘busy

tone” to aid the VM system to recognize that an

intercom caller has abandoned the cali.

5. VM Tone Mode Calling Option Voice mail systems and/or Automated Atten-

dants can utilize the Calling Station Tone Mode option. This is useful when using supervised transfer or call screening options on voice mail or auto attendant(s) requiring ringback tone for proper call handling.

200.117 VOLUME CONTROLS Both speaker and tone ringing volume can be sepa-

rately adjusted by utilizing the two slide switches on

the right side of the keyset.

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SINGLE LINE TELEPHONE FEATURES Single Line telephones have access to most of the

system and station features listed in the previous

section, however, the additional features listed be-

iow are unique to Single Line Telephones. (An APL

and a Ring Generator in addition to SIB or OPXcards

must be installed in the system for proper ,SLT

operation)

200.118 ACCOUNT CODE SLT stations may enter an account code, up to 12

digits in length, to identify calls for billing/tracking purposes. The account code may be entered either before the call or during the call (the outside caller is placed on hold while the account code is entered if during the call.). The account code is recorded on the SMDR printout. Account codes are non-verified

and can vary in length from 1 to 12 digits.

200.119 AUTOMATIC LINE ACCESS SLT’s may have their station programmed to access

a particular CO Line such as a private line or a line from a Group of CO lines upon going off-hook. This is useful in Centrex or PBX applications when station users have dedicated or individual lines. Outside line dial tone is received just by going off-hook, without the need to dial access codes.

200.120 CALL FORWARD Single line telephones may direct intercom calls and

transferred CO lines to be forwarded to another

station. SLTs have access to all forwarding options

that Key station user have:

‘Call Forward - All Calls

Call Forward - No Answer [2]

200.123 CONFERENCE /WITH PERSONAL PARK

Single Line Telephones (SLT) can initiate a conference between two outside (CO) calls. The Personal

Park feature is used in conjunction with the SLT

conference code to make this possible. A combina-

tion of features are derived from these new dial

codes (Personal Park, Flip/Flop, and Multi-line Conference).

200.124 DIRECT OUTSIDE LINE ACCESS

Single line telephones can access outside lines by dialing CO line group access codes 9 or 81-87.

200.125 DIRECT OUTSIDE LINE RINGING

Single line telephones can be set up to receive direct outside line ringing. SLTs may be programmed to receive incoming CO Ringing on more than one CO line. However, an SLT can answer only W call at a time. If a SLT is busy when a CO call rings in, no notification will be given to that SLT station.

200.126 DIRECTED CALL PICK UP Tone ringing intercom calls, Initial Ringing CO calls

and transferred outside line calls to specific stations can be picked up by single line telephones. For this

type of pickup, the stations do not have to be in the

same pickup group.

200.127 DO NOT DISTURB Each telephone user can be allowed to place their

phone in Do No Disturb. The user will receive error tone if they are not allowed this feature. They will also receive a wnfidence tone when lifting the handset to remind them they are in Do Not Disturb. The attendant can override a station in DND.

Call Forward - Busy [3]

0 Call Forward - BusyNo Answer [4] 0 Call Forward - Off-Net [7’J 0 Preset Call Forward

200.121 CAMP ON

A busy station can be notified that an outside line is on hold and waiting for them. The busy station is

notified of this by a beep tone. Single line telephones can receive a camp on indication or initiate one by using an access code.

200.122 CONFERENCE An SLT user can initiate a conference with an outside

line and one other internal station.

200-22

200.128 GROUP CALL PICK UP Tone ringing intercom calls and transferred outside

line calls can be picked up by single line telephones by dialing a special pickup code. The telephones must be in the same pickup group.

200.129 INTERCOM CALLING Single line telephones can make and receive inter-

wm calls.

200.130 MESSAGE WAITING/CALL BACK Single Line Telephones calling a station that is busy,

idle, or in Do Not Disturb can leave a message

waiting indication to signal the station to call back.

200.131 MESSAGE WAiTlNG INDICATION Industry standard message ,waiting single line tele-

phones can have up to five (5) message waiting indications left for them, from other stations. The message waiting LED will flash at the called station.

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200.132 NIGHT SERVICE When outside lines are marked UNA and the system

is placed into night service, a single line telephone

can answer incoming calls on lines it does not nor-

mally have access to by dialing [d [5]. An external ringing device must be provided.

200.133 OFF-HOOK PREFERENCE SLT’s may have their station programmed to access

a particular CO Line such as a private line or a line from a Group of CO lines upon going off-hook. This

is useful in Centrex or PBX applications when station

users have dedicated lines. Outside line dial tone is

received just by going off-hook, without the need to

dial access codes.

200.134 PERSONAL PARK

Single line telephones can be connected to two calls

(Intercom or CO lines) at the same time and Yip/flop” between the two calls. This can be performed with originated or received calls. This feature is also used with SLT multi-line conference feature.

200.13!5 QUEUING Single line telephones can be placed in a queue

awaiting the first available outside line in a group to become available.

200.136 STATION SPEED DIAL

Each SLT user may program up to 20 individual speed dial numbers. Each speed dial number can be up to 24 digits in length. There are a total of 1280 speed locations to be divided among all telephones. If single line telephones are to be allowed this fea-

ture, an APL board must be installed.

200.137 SYSTEM SPEED DIAL Each SLT user can be allowed access to system

speed dial numbers on a programmable basis. If single line telephones are to be allowed this feature, an APL board must be installed. The last forty sys-

tem speed numbers override toll restriction.

200.138 TRANSFER Outside lines may be transferred by or to single line

telephones. These transfers can be either an-

nounced or unannounced.

ATTENDANT FEATURES ’

200.139 ATTENDANT DISABLE OUTGOING ACCESS

The first attendant can disable CO lines, preventing outgoing access to those lines. This is useful for

removing a faufty line from service, or for reserving

CO lines for important use. All stations that can

normally make calls on the lines are affected, but incoming calls are not affected. A CO line may be disabled while it is being used; when the trunk becomes idle, further outgoing access will be pre-

vented.

200.140 ATTENDANT OVERFLOW System programming allows the attendant station to

be programmed so that if the attendant is busy or not

there, the call will be automatically forwarded to

another predetermined station, VM Group, Hunt Group or UCD group after a programmed period of

time. (Refer to Call Forward, Station and Preset)

200.141 ATTENDANT OVERRIDE

Attendant stations may override a busy station or

ring a station in DND. While busy, pressing the

override key provides override tone and a five sec-

ond delay before voice cut-through to the called party occurs, automatically placing any outside line

call on Hold. The Attendant Cverride function may

be programmed on to a flex button and can be enabled or disabled in programming.

200.142 ATTENDANT POSITION

The system identifies a maximum of three program-

mable stations as attendants for line recalls and attendant features. The first programmed attendant

can enter system date and time information as well

as System Speed numbers from this position without entering the programming mode. The 96EX System is placed in Night Service by any programmed atten-

dant pressing the NIGHT (DND) button.

200.143 AITENDANT RECALL A held CO call left unattended by a station will recall

the attendant(s) after a programmable period of time

has elapsed. A recalling CO line flashes at a distinc-

tive rate that identifies the orfginating station of the unanswered call.

Issue 1, June 1991

200.144 AUTOMATIC NIGHT MODE In addition to the attendants capability to place the

system into and out of night mode manually, by pressing the Night key, an automatic night mode schedule has been added to the system. The automatic schedule is set in data base programming on a week day basis, including Saturday and Sunday. The Attendant can overrfde the automatic schedule by pressing the NIGHT (DND) button.

200-23

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200.145 INCOMING CO LINE OFF-NET FORWARD

~110~s the first attendant to forward incoming CO zalls to an Off-Net location. The attendant must

lave a direct appearance of the CO line to be !orwarded. Forwarding can be established on a per SO line group basis, or all CO lines may be simulta,leously forwarded to an off-net location.

200.146 TIME AND DATE PROGRAMMING This feature allows the frrst programmed attendant

.o set the time and date without entering the programming mode.

Al-l-ENDANT W/DSS/DLS FEATURES

200.147 AlTENDANT SEARCH allows a user to make a series of intercom calls

Nithout hanging up the handset. An intercom consection is switched to another station whenever a XS key is pressed. Pressing the next DSS key :erminates the previous intercom call.

200.148 BUSY LAMP FIELD INDICATORS Each station key on the DSS console has a corre-

sponding indicator which shows whether the station

s idle or busy. The indicator is lit when the station is busy and unlit if the station is idle. A station in

DND mode is shown by a flashing indicator.

Call Park, UCD, Release, and Attendant Override.

Map 4. Stations 148-195 appear in sequential

order.

Map 5. CO lines l-40 appear in sequential order

and the bottom 8 buttons are flexible.

CO Line ringing on Map 1,3,4 is determined by CO Line Ringing Assignments.

200.151 RELEASE KEY Allows the user to disconnect calls while off-hook,

speeding up call handling time (MAP I ,3 only).

200.149 DIRECT STATION CALLING Enables the user to make an intercom voice call to

any key telephone in the system. Permits you to automatically put an outside caller on hold and si-

multaneously make an intercom call to an internal station. Also allows you to transfer an intercom call or outside call that is on hold to another station.

200.150 MAPPING OPTIONS Each Attendant may have up to three (3) DSS/DLS

terminals programmed to work with one attendant station. Each DSS terminal can be programmed in one of fiie ways:

MAP 1. CO lines l-24 appear in sequential order with the bottom 6 rows of buttons programmed as the following features: UCD groups l-8, Call Park Zones, External & Internal

Page Zones, Attendant Override, Release, and Account Code enter.

MAP 2. Stations 100-147 appear in sequential order.

MAP 3. CO line buttons l-i 2 and stations 1 OO-

123 appear in sequential order with the bottom 3 rows of buttons programmed as the following features: Internal and External Page Zones,

DSS/DLS Console Map 1

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DSS/DLS Console Map 2

DSS/DLS Console Map 4

DSS/DLS Console Map 5

Issue 1, June 1991 200-25

Page 45

SECTION 3Q0

FEATURE OPERATION

300.1 INTRODUCTION

The Starplus 96EX System has a wide variety of

features and flexible programming, allowing each

telephone user to program higher telephone to meet

hidher own individual needs.

This section of the manual contains the operating

instructions for key telephone and Single Line users

and includes an illustration of the key telephone used

in the Starpius 96EX system and description of the

keys on the telephones and their functions. It is

designed to provide step-by-step instructions for

operating the key telephones and Single Line tele-

phones in the system. Visual and audible cues which

accompany the various steps in the operation of the features are also include

Literature similar to these operating instructions has been prepared for use by the customer in the form of Station, SLT, and Attendant User’s Guides.

300.2 KEY TELEPHONE STATION FEA-

TURES Each 96EX key station provides the following keys, indicators and features:

HANDSET AND SPEAKER are located at the left

side of the front panel. A handset is provided to allow

confidential conversation when desire Liiing the handset from its cradle (going off-hook) disengages

the station’s built-in speaker.

The speaker is located directly below the center portion of the handset. The station may be operated

with the handset on-hook. men this occurs, audii

is transmitted to the station user through the station’s speaker.

SPD button provides you with access to speed dial-

ing, save number redial and last number redial. This button is also used to access speed dial and flex button programming.

FLASH button is used to terminate an outside call and restore dial tone without having to hang up the handset. it is also used to transfer calls behind a PBX

or Centrex within those systems. HOLD button enables you to place an outside caller

on hold. ON/OFF button enables you to make a telephone

call without lifting the handset. It turns the telephone on and off when using the speakerphone.

CONFERENCE (CONF) button is used to establish and build conference calls.

TRANSFER (TRANS) button is used to transfer an

outside call from one station to another. CALL FWD button allows you to forward your calls

to another station.

MESSAGE WAIT (MSG WAIT) button allows you to initiate a message waiting indication at stations that are busy, unattended, or in Do Not Disturb. Message Waiting Callback request left at your station will indicated by a flashing Msg Waft LED.

FLEXIBLE BUTTONS are used to access idle out-

side lines, provide DSS/BLF for internal stations, access speed dial number and activate features. These buttons are programmed by the individual station user. The default flex feature buttons are described below.

CALL BACK (flex) button allows you to initiate an automatic call back request to another busy station. As soon as that station becomes idle, the station that left the call back request is signalled. A flex button must be assigned to use this feature.

PiCK UP (flex) button allows you to pickup a tone ringing intercom call, transfened, incoming, or recalling outside line call to a specific unattended station

either by group or directed call pick-up.

MUTE (flex) button allows you to switch the built-in microphone on or off when using the speakerphone, or the handset microphone when using the handset. A flex button must be assigned to use this feature.

LINE QUEUE (flex) button allows you to queue onto an outside line when all lines in a group are busy.

Your station is placed in queue awaiting a line in the

same group to become available. A flex button must

be assigned to use this feature.

DO NOT DISTURB (DND) (flex) button allows the user to place hitier telephone into a Do Not Disturb mode to eliminate incoming outside line ringing, intercom calls, transfers and paging announcements. The station in DND can use the tele-

phone to make normal outgoing calls. On Attendant stations, this button becomes the system Night

Mode button. A flex button must be assigned to use

this feature. CAMP-ON (flex) button enables you to alert a busy

party that an outside line is on hold and waiting for

them. A flex button must be assigned to use this

feature. OUTSIDE CALLS are announced by a tone signal

repeated every 3.2 seconds. The corresponding outside line indicator will flash slowly.

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INTERCOM CALLS can be tone ringing or voice announce If it is voice announced, the receiving station will receive 3 bursts of tone prior to the announcement. If it is a tone ringing call, the receiv-

ing station will hear a tone ring every 2.4 seconds.

3OG2

Feature Buttons

Figure 300-l Starplus 96EX Executive Key Telephone

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STARPLUS@96EX

Key Telephone System

Table 300-l Starplus 96EX System Numbering Plan

100-l 95 Station Intercom Numbers 280 Call Back (Flex Button Programming) 281

Pick Up

282 Mute (Flex Button Programming)

283 Line Queue (Flex Button Programming) 284 Do Not Disturb

(Flex Button Programming),

Night Service (attendant stations) 285 Camp-On (Flex Button Programming) 286 Headset Mode 287 BB

Off-hook Preference Programming

288 Attendant Override

(Flex Button Programming)

289 XXX 0 Turn BGM OFF at a phone box

(1 st programmed Attendant)

289 XXX 1 Turn BGM ON at a phone box

(i st programmed Attendant) Executive Override

295 Name in Display Programming

CO Line Off-Net Forward (1 st programmed Attendant)

297 89U UCD Calls in Queue Display

Disable Outgoing CO Line Access 391 SLT Conference W/ Personal Park 392

Personal Park 5## XXX Tone Mode Ring Option 590-597 Hunt Group Pilot Numbers l-8

Voice Mail enable MSG Wait 61 Voice Mail cancel MSG Wait 690-697 Voice Mail Group Pilot Numbers l-8 74 75

LCR Queue Cancel

Universal Night Answer

Trme & Date Programming

(1 st programmed Attendant}

77 78ZZ

Background Music

Personalized Messages

78 00 Clear Personalized Messages 790-795 Call Park (system) 80 81 82

Account Code Enter

CO Line Group 1 (if LCR is enabled)

CO Line Group 2 83 CO Line Group 3 84 85

CO Line Group 4

CO Line Group 5 36 CO Line Group 6 37 38

CO Line Group 7 All CO line Groups (CO Line Off-Net

Forward) 390-897 UCD Group Pilot Numbers l-8

898

UCD Available/Unavaifable

9 LCR or CO Line Group 1

(if LCR is disabled)

0 Attendant

(1 st programmed Attendant)

‘I Internal Page Zone 1

internal Page Zone 2 l 3 Internal Page Zone 3 l 4

l 5

Internal Page Zone 4

Internal All Call Page l 6 External Page l 9

Meet-Me-Page Answer

l 0 All Call Page (Internal & External)

#I SLT DND Enable / Disable #2 XXX SLT All Call Forward

#22 XXX SLT No Answer - Call Forward #23 XXX SLT Busy - Call Forward #I24 XXX SLT Busy / No Answer - Call Forward #27YY TV2

SLT Off-Net - Call Forward Ca!l forward cancel (all types)

#3 w SLT Station Speed Dial Programming

Message Wait enable #S Message Wait return #I6 SLT Group Call Pick-up ##7 XXX SLT Directed Call Pick-up #79 c Calf Park Pickup (Key and SLT) ##8 SLT Clear - Call Forward, DND,

Personal Messages

#9w SLT Speed Dial Access ##o #* ##

SLT Flash Command to CO Line SLT Camp-on (call wait)

SlT CO Line Queue [FWD]XXX Station Call Forward-All [FWD]2XXXStation No Answer-Call Forward [FWD]3XXXStation Busy-Call Forward [FWD]4XXXStation Busy/No Answer-Call forward [FWD]7 Station Off-Net Call forward

[SPD] YY Speed Dial Access

(00-19 Station) (20-99 System)

[SPD]

Save Number Redial

[SPD] #I Last Number Redial

X+X = Intercom Station Numbers

U = UCD Group Number l-8 YY = Speed Dial Bin numbers C = Call Park Location O-5 ZZ = Personalized Messages

BB = Button Number

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SYSTFM AND STATION FEATURES

300.3

ANSWERING AN OUTSIDE CALL A. Lift handset. B. Press slow flashing outside line button, or

Loop button. (If your telephone is programmed with Preferred Line Answer, you may answer an outside line by lifting the handset.)

300.4 PLACING AN OUTSIDE CALL ON HOLD

A. If your system is programmed for Exclusive

Hold Preference, press HOLD button once for Exclusive Hold and twice for System Hold.

B. If your system is programmed for System

Hold Preference, press HOLD button once for System Hold and twice for Exclusive Hold.

300.5 ANSWERING A RECALL

When an outside line has remained on hold for an extended period of time, you will be reminded with a recalling ring.

A. Press outside line, Loop or Pool button flash-

ing at very fast rate.

B. Lift handset to converse.

300.6 ACCOUNT CODES

When connected to an outside line call:

Press pm-programmed account code button (Refer to Programming Flexible Buttons).

Dial account code up to 12 digits. (The other

party will not hear the dgits being dialed).

If account code is less than 12 digits, an r]

must be entered to return to the call.

If account codes are forced the account code must be entered prior to dialing the outside number.

300.7

DISABLE OUTGOING CO LINE AC-

CESS The First Attendant station can disable CO lines, preventing outgoing CO calls.

A. Lift handset or press ON/OFF button.

B. Dial [298]. Confirmation fone is heard C. Depress the line button(s) of the CO Line(s)

to be disable Confirmation tone is heard and the CO Line Button LED is flashing.

To re-activate the CO Line(s), repeat the steps followed to disable it.

300.8 PLACING AN OUTSIDE CALL (Automatic Line Selection)

A. Press outside line or Pool button. ON/OFF

button LED will light and dial tone will be

heard. B. Dial desired party. C. When called party answers, lift handset to

converse or use speakerphone.

Station user may also dial the individual trunk

group access code to access an outside line.

300.9 BACKGROUND MUSIC (Optional) A. Dial [77j on the dial pad, or press the pre-pro-

grammed flex button. (music is heard)

B. Dial [77l, or press the pre-programmed flex

button again, and music is discontinue.

C. When you pick up the handset or press the

ON/OFF button, music is discontinued automatically.

300.10 AUTOMATIC SELECTION

Pressing an outside line button, Loop or Pool button; a Speed button; a Station button; or dialing a number in the Starplus 96EX Numbering Plan will automatically activate the speakerphone and light the ON/OFF button, if your keyset is programmed as a speakerphone.

300.11 CALL BACK If you dial a telephone that is busy or in DND and

want to activate Call Back:

Press pm-programmed CALL BACK button. (Refer to flex button programming.)

Hang up.

When busy station hangs up, you will be signaled.

Arswer call; station you called will then be signaled. (If your station is busy when sig-

naled, an automatic MSG WAIT will be

placed at your phone.)

Only one Call Back request can be left at a station; the second request will be converted to a message wail call back request. A flex button must be programmed for this feature to operate.

300.12 CALL FORWARD: STATION

A. Cal1 Foward - All Calls

If you have been given the ability to forward your

calls:

A. Lii handset or press ON/OFF button. B. Press CALL FWD button. C. Press station key or dial intercom number

where calls are to be forwarded, including

300-4

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Page 49

UCD, Voice Mail, and Hunt group pilot num-

bers.

D. Replace the handset or press the ON/OFF

button.

Line Queue, Call back requests, message wait

requests, and pre-selected messages are cancelled when a station activates tail forward. Call back requests are not allowed at a station where a call is forwarded. CO Line calls can be transferred by the receiving station back to the original forwarded station. A station in the call fonvard mode may still make outgoing calls. To Remove Call Forwarding:

A. Lift handset or press ON/OFF button.

B. Press CALL FWD button. C. Hang up.

Call Forward - Busy

If you have been given the ability to forward your

calls:

A. Lift the handset or press ON/OFF button.

B. Press CALL FWD button.

C. Dial the Call Foward Busy code [3] on the

dial pad.

D. Dial the 3-digit extension number where calls

are to be forwarded. Confirmation tone will be heard.

To cancel Call Forwarding:

A. Lift the handset or press the ON/OFF button. B. Press the CALL FWD button.

C. Call Fomard - No Answer

If you have been given the abilew to forward your

calls:

Lift the handset or press ON/OFF button.

Press CALL FWD button.

Dial the Call Forward No Answer code [2] on

the dial pad.

Dial the 3-digit extension number where calls are to be forwarded. Confimation tone will be heard.

To cancel Call Forwarding:

A. Lift the handset or press the ON/OFF button.

B. Press the CALL FWD button.

D. Call Foward - Busy/No Answer

If you have been given the ability to forward your calls:

A. Lift the handset or press ON/OFF button.

B. Press CALL FWD button. C. Dial the Call Forward Busy/No Answer code

[4] on the dial pad.

D. Dial the 3-digit extension number where calls

are to be forwarded. Confirmation tone will be heard.

To cancel Call Forwarding:

A. Lift the handset or press the ON/OFF button.

B. Press the CALL FWD button.

E. Call Forward - Off-Net (via speed

In a speed dial bin, store the number of the off-net location where calls are to be forwarded. Follow instructions provided for storing station or system speed dial numbers.

Allows stations to forward intercom and transferred CO calls to an off-net location.

A. Lift handset or press ON/OFF button.

B. Press CALL FWD button.

C. Dial [7j. Then dial the speed bin number that

contains the number where calls are to be forwarded,

D. Press the preprogrammed button for the

speed bin.

Confrn-nation tone is heard. CALL FWD but-

ton LED is flashing.

Line Queue, Call back requests, message wait

requests, and pm-selected messages are cancelled when a station activates call forward. Call back requests are not allowed at a station where

a call is forwarded. CO Line calls can be transferred by the receiving. station back to the original forwarded station. A station in the call forward

mode may still make outgoing calls.

Canceling Off-Net Forwarding

A. Lift handset or press ON/OFF button. B. Press CALL FWD button. CALL FWD button

LED is extinguished.

dial)

F. Call Forward - UCD Groups

If you have been given the ability to forward your calls:

A. Lift the handset or press ON/OFF button.

B. Press CALL FWD button.

C. Dial the desired code:

[2] = no answer calls [3] = busy calls [4] = busy and no answer calls.

NOTE: Skip step C. for immediate forwarding.

D. Dial the 3-digit UCD group pilot number (890-

897) for the group (l-8) where calls are to be forwarded. Confirmation tone will be heard.

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To cancel Call Forwarding:

A. Lift the handset or press the ON/OFF button.

B. Press the CALL PWD button.

G. Call Forward - Voice Mail Groups Intercom and Transferred CO callers may be

routed directly to your mail box by forwarding your phone to a voice mail group. Callers will then be

greeted by your personal voice mail greeting if

available. If you have been given the ability to forward your

calls:

Lift the handset or press ON/OFF button.

Press CALL FWD button.

Dial the desired code:

[2] = no answer calls [3] = busy calls [4] = busy and no answer calls.

NOTE: Skip this step for immediate forwarding.

D. Dial the 3-digit Voice Mail group pilot number

(690-697) for the group (l-8) where calls are

to be forwarded. Confirmation tone will be

heard.

To cancel Call Forwarding:

A. Lift the handset or press the ON/OFF button. B. Press the CALL FWD button.

H. Call Foward - Hunt Groups

If you have been given the ability to forward your

calls:

A. Lift the handset or press ON/OFF button. B. Press CALL FWD button. C. Dial the desired code:

[2] = no answer calls [3] = busy calls [4] = busy and no answer calls.

NOTE: Skip this step for immediate forwarding.

D. Dial the 3-digit Hunt group pilot number (590-

597) for the group (i -8) where calls are to be forwarded. Confirmation tone will be heard.

To cancel Call Fonvarding:

A. Lift the handset or press the ON/OFF button.

B. Press the CALL FWD button.

300.13 CALL FORWARD: PRESET If a CO Line fowarded by Preset Call Forward

encounters a manually forwarded station (Call Forward - Station), or a station in DND, then the incoming CO Line will bypass that station and forward to the next in the chain. If that station is

the last in the chain, then the call will not forward

any further and will continue to ring at that station until answered or terminate.

300.14 CALL FORWARD: CO LlNES A. Incoming CO Lines Off-Net (via speed

dial) Allows the first attendant station to forward incoming CO calls to an off-net location.

In a speed dial bin, store the number of the off-net location where calls are to be forwarded. Follow instructions provided for storing station or system speed dial numbers.

A. Dial [296]. B. Dial the CO group access code for the CO

Line group to be forwarded.

81&O Group 1 82=CO Group 2 83=CO Group 3 84&O Group 4 85=CO Group 5 86=CO Group 6 87=CO Group 7

88=All CO Line

C. Dial the speed bin number that contains the

number where calls are to be forwarded or

press the programmed button for the speed bin. Confirmation tone is heard.

Canceling Off-Net Fonvarding

A. Dial [296]. B. Dial the CO group access code. C. Dial [#]. Confirmation tone is heard

300.15 CALLING STATlON TONE MODE OPTION

Allows a calling station to override a called stations

H or P intercom switch settings.

When placing a call to a station and Tone ringing

is desired:

A. Dial [5##]. B. Dial 3digit station extension or press DSS

button of desired station. (call tone rings sta-

tion).

300.16 CALL PARK

To place an outside call on hold and consult with, page, or call an internal party an&or transfer the outside call.

While connected to an outside line:

A. Press TRANS button. The caller is put on

Exclusive hold. ’

B. Dial parking location (790 to 795). Hear con-

firmation tone.

306-6

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Page 51

C. If you hear busy tone, press TRANS and dial

another parking location.

Retrieving a Parked Call

A. Lift handset or press ON/OFF button. B. Dial pound [#I].

C. Dial parking location (790 to 795) where the

call was parked.

Answering a Screened Transfer

A. Your intercom will be signalingaccording to

the intercom signal switch position. Answer the intercom and receive the transfer

notice.

C. Press the outside line button or loop button

flashing on hold.

300.17 CALL PICK-UP: GROUP When intercom tone ringing, transferred outside

line ringing, or recall ringing is heard at an unat-

tended telephone:

A. Lift the handset or press the ONIOFF button,

B. Dial [281] on the dial pad or press the pre-pro-

grammed PICK UP button to be connected to

the calling party.

NOTE: You musf be in the same pick up group as fhe ringing telephone fo pick up fhe call. Refer to the flex button programming.

300.18 CALL TRANSFER

Outside lines can be transferred from one phone to another within the system. The transfer can be either screened (announced) or unscreened to either an idle or busy station, or UCD or Hunt Group.

Screened Tiansfer

A. While connected to an outside line, press

station button where call is to be transferred

(if programmed on your telephone), or press

TRANS button and dial station number (100

to 195).

B. The called extension signals according to the

intercom signal switch position.

C. When that extension answers, announce the

transfer.

D. Hang up to complete transfer.

Unscreened Transfer

When the called extension begins to signal, hang up to transfer the call (Recall timer starts). Transfer Search

A. When attempting to locate a party, press a

station key to signal a station or press the

TRANS button and dial station desired.

B. If the party is not located, press another sta-

tion key to continue the search, or press the TRAN button and dial the station number.

C. If the party is not located, press the TRANS

button again and dial another station number to continue the search.

D. When the called party answers, hang,up to

complete the transfer.

300.19

While connected to a CO line:

A. Press the TRANS button and dial the exten-

B. The transferring station hangs up. The CO

NOTE: If the transferring sfafion attempts fo su-

pervise tie transfer orjusf waits until the voice mail

sysfem answers, fhen if becomes necessary fo reaccess fhe CO line and re-transfer them and go on-hook before the voice mail sysfem answers.

lBis will ensure fhaf the CO party will hear thz

personal greeting of fhe mailbox user and any

applicable instructions.

300.20 CAMP-ON ff you call a station that is busy and wish to alert

them to your call:

A. Press the pm-programmed CAMP ON but-

B. Called station will receive two bursts of ring-

C. Wait for their response

D. When called party answers, consult with

If a station is in DND, only the attendant can Camp On using the attendant override feature. A flex button must be programmed for this feature to operate. Refer to the flex button programming. Answering a Camp On

If you are on a connected call, hear two bursts of muted ringing, and your CAMP ON button is flashing, you have a call waiting for you.

A. To answer, press the CAMP ON button. B. Any outside line you are wnnected to will be

C. Press flashing outside line button, if a call is

If you do not have a pre-programmed Camp-On button either:

TRANSFERRING CO CALLS TO A STATION FORWARDED TO VM

sion number of the station forwarded to voice mail.

call will be directed to the mailbox of the forwarded station.

ton.

ing.

them or hang up to transfer the call.

placed on hold. You may wnverse with the station placing the call.

being transferred.

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A. Go on-hook with present call. Camp-On wili

ring through, or

B. Place present call on hold. Then go on-hook.

Camp-On will ring through.

300.21 CO LINE ACCESS To access outside line:

A. Press idle CO line button, Pool button, or dial

CO line group access code or LCR access

code. B. Dial number desired for outside call. C. Lift handset to converse or use speaker-

phone.

C. When called party answers, press CONF but-

ton.

D. Add next conference party by selectrig an-

other outside line or intercom station.

E. When party answers, press CONF button

twice.

F. All parties are connected.

Exiting a Conference (Controller only)

There are three methods of exiting a conference:

A. Press the ON/OFF button to ON, press the

MUTE button, and replace the handset (to monitor a conference).

B. Press HOLD button to place outside parties

300.22 QUEUING A station can queue only one line at a time.

If you see that a particular outside line is busy and you wish to be placed on a list waiting for that line to become available:

To Place a Queue

A. Press desired busy outside line button or pool

button. (Busy tone is heard)

on hold. Hold timer starts. If one of the two parties is internal, that party will be dropped.

C. Press CONF and hang up or press the

ON/OFF button to leave the other conference parties still wnnected in an unsupervised wnference. CONF button will flash and timer will start. There will be a warning tone before the other parties are dropped.

Reentering a Conference

B. Press preprogrammed LINE QUEUE button.

Refer to flex button programming. A flex button must be programmed for this feature to operate.

C. Hang up.

To Answer a Queue

If you hear ringing and an outside line of the line group (or a Loop or Group Key), you queued onto is slow flashing:

A. Lift handset. B. Press flashing outside line button to answer.

If your station has been programmed for Preferred Line Answer, you will have the line automatically

upon lifting the handset.

300.23 CONFERENCE COMBINATIONS Only stations that have conference enabled will be

able to institute a conference.

Add-on Conference: Four internal and one external or five party internal

Multi-Line Conference: One internal and two external.

Establishing a Conference

A maximum of five parties can be included in a conference. The internal party must lift the handset.

A. Lii handset. B. Select intercom station or dial desired cutside

wv.

When the wntroller m-enters the wnference, the diswnnect timer is reset.

A. Lift handset to t-e-enter a monitored wnfer-

ence.

B. To reenter a wnference placed on hold,

repeat steps for establishing a conference.

C. To reenter an unsupervised wnference, lift

handset and press flashing CONF button.

The CONF button lights steady and wnfir-

mation tone will be heard. Teminating a Conference To terminate a wnference the wnference initiator

who is actively in the wnference replaces handset

or push ON/OFF button to OFF. To terminate an unsupervised conference, press the flashing CONF button while on hook, all parties will be

dropped.

300.24 DIRECTED CALL PICK-UP When incoming, transferred, or recalling outside

line ringing, interwm ringing, or Camp On ringing is heard at an unattended telephone:

A. Dial the station number of the known ringing

telephone.

B. Receive ringback tone, or call announce

tone.

C. Press the pre-programmed PICK UP button

to answer the call.

’

User must have access to the specific outside line

or a Loop key to do a directed call pickup. A flex

. .

300-8

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button must be programmed for this feature !o

operate. Refer to flex button programming.

300.25 DIRECT INWARD SYSTEM ACCESS (DISA)

A. Call the phone number or the system admin-

istrator specified of the DISA line.

B. The system answers and returns intercom

dial tone.

C. Enter the DISA access code also specified by

the system administrator, if applicable.

D. Dial tone is returned.

To place an outgoing call:

A. Dial a group access code: 9,81 - 87.

B. CO Dial tone is returned. C. Dial the desired telephone number.

NOTE LCI? cannot 6e awessecl from D/SA. /f LCR is enabled, DISA users may dial 8 1 to access lines in trunk group 1.

NOTE: The wnference timer (Refer to Sec. 610.7) will monitor a DISA Trunk-to-trunk” call and release the /ines one (7) minute atter the time ex-

pires.

To reach an internal station:

A. Dial the 3-digit station number. Ringback

tone will be heard.

B. Converse when party answers.

NOTE: If the station dialed is unattended, busy or in DND, intercom dial tone will be returned (affer the Preset Call Forward 7Tmer expires) Refer to Sec. 600. IO

300.26

DO NOT DISTURB

Activating Do Not Disturb:

A. If you have been given the ability to place

your phone in Do Not Disturb, press the preprogrammed DND button.

B. DND button lights steady.

The DND button can be pressed while the phone is ringing to stop the ringing. (Refer to One-Time Do Not Disturb below.) Removing Do Not Disturb

A. Press the pre-programmed DND button.

B. The button LED extinguishes and DND is

cancelled. A flex button must be programmed for this feature to operate.

Refer to

flex button programming.

A. One-Time Do Not Disturb

Allows you to prevent calls from ringing at your station while you’re on a call. The One-Time DND condition will automatically cancel when you end

your call.

Press the pre-programmed DND button while

you’re off-hook and connected to a CO line or intercom call. The DND button LED lights and off-hook tones at your station are cancelled.

To cancel:

A. Replace handset. The DND button LED ex-

tinguishes and DND is cancelled. A flex button must be programmed for this feature to operate.

300.27 EXCLUSIVE HOLD

When a line is placed on Exclusive Hold, no other station in the system can retrieve this call. Hold may be programmed to be activated on the first or second depression of the Hold button. CO Lines while in a transfer hold are always placed in an

Exclusive Hold condition.

300.28 EXECUTIVE OVERRIDE

Allows stations designated as “Executive” the

ability to override and “barge inn on other keysets engaged in conversation.

If you call a busy station:

A. Dial [2!34]. Executive station will be bridged

onto the CO line conversation in progress at

the called station. Optional warning tone is

heard and presented to all parties prior to

cut-thtu.

B. Replace handset at Executive station to ter-

minate the override.

NOTE:

lf the busy party is

mnecfed via

infercorn

to another patty, the inferwm wnnection will be

dropped when the override occurs. NOTE: A decrease in volume may occur on the

CO line after the bage-in occurs

CAUTlON: USE OF THIS FEATURE WHEN THE EXECUTIVE OVERRIDE WARNING TONE IS

DISABLED MAY BE INTERPREI-ED AS A VIO-

LATION OF FEDERAL OR STATE LAWS, AND AN INVASION OF PRIVACY. CONSULT COUNSEL WlTH RESPECTTO APPLICABLE LAW BEFORE INTRUDING ON CALLS USING THIS FEATURE.

Issue 1, June 1991

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300.29 EXECUTIVE/SECRETARY TRANSFER

If you are designated the Executive station and your phone is busy or in DND, all calls will be routed to the Secretary station.

If you are the designated Secretary station, you can signal the Executive that is busy or in DND by using the Camp On feature.

300.30 FLASH When connected to an outside line:

A. Press FLASH button to disconnect outside

line and reseize outside line dial tone.

300.31 FLASH ON INTERCOM When connected to a page zone or another inter-

nal party, press FLASH button to disconnect page or intercom call. Intercom dial tone will be heard.

300.32 FLEXIBLE BUl-l-ON ASSIGNMENT

If you have buttons on your telephone which have NOT been assigned as CO lines, Pooled group, or Loop buttons, you may program them to suit your own indiviiual needs. There are five possible functions you may assign to these buttons:

DSS/BLF: This button, when pressed, will automatically signal the assigned intercom station. DSS/BLF buttons are programmed by the station user.

FEATURES: This button can be programmed so that when pressed it will activate a particu-

lar feature, thus eliminating the need for dialing the feature code. Some features require a flex button to be programmed for that fea-

ture to be accessible to the station user.

Where this is the case it is so designated in

this Feature Operation Section and user

guide. Feature buttons are programmed by

the station user. Refer to Table 300-2 for a

complete listing of code/features that may be programmed onto a flexible button.

SPEED DIAL: This button can be pro-

grammed to automatically access a speed

number location for one-step operation. PBX

and Centrex codes can be programmed into

a speed dial bin and accessed by one button

depression.

POOLED GROUP ACCESS: A group of outside lines can be placed under one button. When this button is pressed, the system will select an available line from this group for the user to place a call on. Pool buttons are assigned in data base administration.

LOOP: This button will act as the direct appearing button for outside lines that do not

appear on the user’s individual telephone. Any phone that doesn’t have all lines appear on it must have a loop key. There is NO limit to the number of LOOP buttons a station may have. Loop buttons are assigned in data base administration.

Table 300-2 Button Programming Codes

100-19s 280 281 282 283 284

285 286 288 294 296 297 392 590-597 690497 i7

m=l

7sfrJol

78# 790-795

Direct Station Select Call Back (flex Button Programming) 890-897 UC0 Group Pilot Numbers l-8 Pi& Up 898 UCD Availabfa/Unavailable Mute (flex Button Programming) tine Queue (flex Button Programming) ‘1 Do Not Disturb (Ffex Button Programming)

Night Service (Attendant Station(s) Camp-On (flex Button Programming) Headset Mode Attendant Overdde (flex Button Programming) Executive Override CG tine Gff-Net Forward (1 st Programmed Attendant) UCD Calls in Queue Display Personal Park Hunt Group Pilot Numbers l-8 Voice Mail Group Pilot Numbers l-8 Badground Music

Personalized Messages Clear Personaffzed Messages Pemonalized Message Code Call Park (system) ing the speed tin onto a flexibfe button.

80 Account Code Enter

0 Attendant (1 st Programmed Attendant)

Internal Zone 1 l 2 Internal Zone 2 l 3 hXemal Zone 3 ‘4 lntemai Zone 4 l 5 Internal Ali Call *6 External Page l 9

90 [SPD]m Speed Dii Access*

[SPD]f] Save Number Redii [SPD]+[#]

Z& Personalized Messages The desired speed bin must ba programmed prior to assign-

Meet Me Page Answer

All Cafl Page (tntemal & Extemaf)

(00-19 Station) (20-99 System)

Last Number Redii

’ YY= Speed Dii Bin numbers

* 300-10 Issue 1, June 1991

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bursts

HOLD

cannot

an-

tone

trans-

su-

staged

trans-

and

line

redial

96EX

Key Telephone System

To program flexible buttons:

A. Press SPD button twice. B. Press the assigned button to be programmed

(it must be programmed in data base as a

multi-function button).

C. Dial desired code (Refer to Button Program-

ming Codes).

To erase a flexible button:

A. Press SPD button twice. B. Press the button to be erase C. Press FLASH button. D. Replace handset or press ON/OFF button.

300.33 HEADSET MODE If you wish to use a headset and have been given

the ability to do so in programming. To activate Headset Mode:

A. Dial [286] on the dial pad or press pre-pro-

grammed FLEX button.

B. LED will light steady.

While Headset mode is active, the ON/OFF button will activate the headset and disable speaker-

phone and intercom call announce operation at your station. To de-activate Headset Mode:

A. Dial [286] on the dial pad or press the pre-pro-

grammed FLEX button.

B. LED will extinguish.

Refer to flex button programming.

300.34 INTERCOM CALLING Placing an Intercom Call

A. Press station key of party to be called (if

programmed at your phone): or dial station number (I 00 to 195).

NOTE: Dialing a number in the numbering plan activates the telephone automatica&.

B. You will hear ringing if called station is in the

7” answering mode; or three bursts of tone if called station is in the UH” or “P” position.

C. Lift handset or use speakerphone, after the

three tone bursts stop.

D. Hang up to end call.

Answering an Intercom Call With your intercom signal switch in the T (center)

mode, you will hear repeated bursts of intercom

tone ringing and the HOLD button will slow flash.

A. Lift handset or press ON/OFF button to an-

swer, or move the intercom signal switch to

the H (up) mode to reply. If you receive a call

from a Phone Box, you must press that button to answer the call. ~

B. Hang up to end call.

In the P (down) mode, you will hear three of tone and one-way announcement. The button will slow flash and the calling party hear conversations in progress.

A. Lift handset or press ON/OFF button to

swer, or move the intercom signal switch

the H (up) mode to reply.

In the H (up) mode, you wili hear three bursts

tone and an announcement. Reply handsfree

lift handset for privacy.

300.35 INTERCOM TRANSFER Intercom transfer without DSS buttons:

Receive or make an intercom call.

Press the TRANS button. Intercom dial is heard.

Dial the station where the call is to be

ferred.

When 2nd station answers, you are in a pervisad transfer mode (1 st station is for transfer).

Hang up (station 1 and 2 are connected).

Intercom transfer using DSS buttons:

A. Receive or make an intercom call using

DSS button.

B. Press DSS button where call is to be

ferred.

C. Hang up (station 1 and 2 are connected). Intercom transfer using DSS buttons with Search and Recovery:

Receive or make an intercom call using DSS button.

Press DSS button to search for 2nd party.

Press TRANS button to recover I st call

abort transfer.

Repeat the last two steps until second patty

is located.

Hang up (Station 1 and 2 are connected).

300.36 LAST NUMBER REDIAL A. Press SPD button. B. Press pound [#] key. C. The last number dialed over an outside

will be automatically redialed.

The system will automatically select the original line used to place the call and rediai the number.

If that line is busy, the system will automatically select another line from the same group and

the number.

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lf no lines are available in the same group, station

will receive busy tone and can queue for a line.

if the station user preselects a line before activat-

ing LNR, the preselection will override the line

which was used originally.

300.37 LEAST COST ROUTING To place an outside call when LCR has been

enabled in the system:

A. Dial [9]. B. Dial desired telephone number (ie: I+ area

code+number) 7-digit number.

C. Wait for answer. Lift handset or use speaker-

phone to converse.

If all lines available to you are busy, remain offhook for four (4) seconds to automatically be

queued onto LCR for an available line.

LCR Que Callback If an LCR Queue Callback has been activated:

A. When telephone is signalled, answer the call.

B. Desired telephone number will automatically

be redialed.

NOTE: On/y one LCR Queue Call Back requesf may be initiated by a station. When a second requesf is made, the first request will be canceled.

B. Called party’s MSG WAIT button will slow

flash.

C. Hang up.

Answering a Message Waiting Indication

If your MSG WAIT button is flashing at a slow rate, you have a message waiting for you. The first message left will be the first one called.

Press flashing MSG WAIT button.

Station that left message will be signaled with tone ringing.

If called station does not answer, press MSG

WAIT button once to leave message.

300.41 MUTE KEY The MUTE button provides privacy during speak-

erphone or handset operation by disabling the

microphone..

A. Press pre-programmed MUTE button while

off-hook on speakerphone or handset to ac-

tivate.

B. Press MUTE button again to deactivate.

The mute feature automatically deactivates upon call temination.

A flex button must be assigned to use this feature.

Refer to flex button programming.

300.38 LCR QUE CANCEL A. Dial the LCR Queue Cancel code, [74]. B. Replace handset or press ON/OFF button.

300.39 MEET ME PAGE To request another party to meet you on a page:

Dial the desired two-digit paging code or press programmed button.

Request that party meet you on the page.

Do not hang up; wait for the requested party to answer. As soon as the paged party answers and is connected to you, the page circuit is released.

Answering a Meet Me Page

A. Go to the nearest Telephone and dial [*], [9]

or press the pm-programmed flex button.

B. You will be connected to the party that paged

you.

300.40 MESSAGE WAITING Leaving a Message Waiting Indication Up to five messages can be left at any Station. If

you dial a station that is busy, unattended, or in

DND, you can leave a message waiting indication.

A. Press the MSG WAIT button.

300.42 OFF-HOOK PREFERENCE If your phone has been programmed for Off-Hook

Preference, you will access an outside line, or a

feature by going off-hook or pressing the ON/OFF button.

While Off-Hook Preference is enabled, you may access internal intercom dial tone by:

A. Pressing your preprogrammed ICM button.

B. LED lights steady

C. Dial your own 3-digit intercom number. (Do

not lift handset or press ON/OFF button be-

fore dialing intercom number.)

D. Intercom dial tone will be heard.

You may now dial an internal station or Feature Access code.

Refer to flex button programming. Also refer to Prime Flex button programming.

300.43 PAGING If you have been given the ability to make page

announcements:

A. Lift handset.

B. Dial the two-digit paging code, or press pro-

grammed flex button.

l l Internal Zone 1

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*2 Internal Zone 2 *3 Internal Zone 3

*4 internal Zone 4 *5 Internal All Call *6 External Zone l 0 All Call

C. Speak in normal tone of voice to deliver mes-

sage.

Stations off-hook or in DND will not hear the page announcement.

NOTE: When making a zone page or All Call page and the zone is busy, fhe page initiafor will receive ringback fone until fhe zone becomes available.

You will then hear a warning fone and an make

the page announcement

300.44 PBXICENTREX TRANSFER While connected to an outside line (PBX/Centrex):

A. Press FLASH button. B. Receive transfer dial tone. C. Dial PBX/Centrex station number. D. Hang up to complete transfer.

300.45 PERSONALIZED MESSAGES Each station can select a pre-assigned message

to be displayed on the LCD of any Key Telephone calling that station.

There are ten possible messages which can be left.

A. Dial m[8] on the dial pad or press a pro-

grammed flex button.

B. Dial the two-digit code for the message which

will appear. 00 clears messages

01 VACATION 02 RETURN MORNING 03 RETURN AFTERNOON 04 RETURN TOMORROW

05 RETURN NEXTWEEK 06 BUSINESS TRIP 07 MEETING 08 HOME 09 ONBREAK

IO LUNCH

NOTE: This feature is not available to the attendant(s).

300.46 PERSONALIZED MESSAGE CODE ON A FLEX KEY

You can program code 78 on a flexible key to speed access of pre-selected messages.

A. Press SPD button twice.

B. Press the desired flex button. LED flashes.

C. Dial [78] + #. Confirmation tone is heard.

User can now press that flex button and dial the two-digit message number 00-10 to activate or deactivate a personalized message. Confirmation

tone will be heard.

300.47 PHONE BOX RINGING To receive ringing from Phone Box(es) at a station,

a DSS button must be assigned on a flex key. Refer to Flex Button Programming for instructions

on how to program DSS buttons. Also refer to Sec.

610.25 for Phone 50x Ring Timer.

300.48

If your phone is programmed for off-hook preference and have been given the ability to enable or change the prime flex button.

A. Dial [287j on the dial pad

B. Then dial two-digit button number.

To disable Off-Hook Preference:

A. Dial [287j on the dial pad.

B. Dial [00] on the dial pad.

300.49 Every etiension (key and SLT) has the capability

to program the users name so that people using display telephones will see the name instead of

the station number.

A. Dial [295l. B. Enter your name (up to 7 letters) using the

PRIME FLEX BlJlTON PROGRAMMING

PROGRAMMING YOUR NAME INTO THE LCD DISPLAY

pattern shown below.

Table

300-3 Entered Digits to Letters

Conversion Chati

A=12 g$

D=l3

E=*3 Q=*l x=*9

F=#/3

SPACE=##

C. Press SPD button to complete the program-

ming process.

~ G=l4.

H=*4

I=#

J=l5

K=*5

L=#I5 ’

M=l6 T=l8

N=*6 U=*8

0=#6 v48

P=l7 w=19

R=*7 Y=#9

S=#7 Z=#l

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To erase your name:

A. Dial [29!3].

B. Press SPD button.

Station Speed Bin 00 is used to store name in

display information.

300.50 PULSE TO TONE SWITCHOVER The signaling on an outside line can be changed

from dial pulse to tone (DTMF) manually while dialing out.

To perform the change-over

A. Dial an [*]

B. Remaining digit will be sent using DTMF.

The Pulse to Tone Switchover command may also be included into a speed dial bin. Refer to speed dial programming.

300.51 SAVE NUMBER REDIAL If you wish to save the last number you dialed for

use later:

A. After placing an outside call, keep handset

off -hook.

B. Press SPD button twice. To Dial a number that was saved using the steps above:

A. Press SPD button.

B. Dial the asterisk r] key. System will automatically select the original line

used to place the call and redial the number. If that line is busy, the system will automatically

select another line from the same group and redial the number.

If no lines are available in the same group, station

will rece.we busy tone and can queue for a line. If the station user preselects a line before activat-

ing SNR, the preselection will override the line

which was used originally.

300.52 PROGRAMMING PBX/CENTREX CODES ONTO A FLEX BUlTON

For easy one-button access to Centrex or PBX

features, perform the following steps:

A. Program the Centrex or PBX code into a

station or system speed dial bin, including hook-flash (flash key), r], and [#] commands. (Refer to station or system speed dial pro-

gramming) Program that speed bin onto a flex button. Refer to flex button programming.

300.53 SPEAKERPHONE A. Press ON/OFF button to “ON”. Intercom dial

tone will be heard.

B. Press station key of desired party, or press

available outside line button and dial number.

Speakerphone is activated. -

C. Press ON/OFF button to “OFF” to end call.

NOTE: For further references in this section where

‘Tiff handset” is specified, you may also use the method of pressing the uON/OFF” button, if the telephone is programmed to be a true two-way speakevhone.

300.54 STATION SPEED DIAL If no outside line has been specified in program-

ming, one will be chosen automatically or you can

choose one now.

A. Press SPD button and dial bin location, or

press programmed speed bin button. Station Speed numbers are 00 to 19.

B. When called pafly answers, pick up handset

or use speakerphone.

300.55 STORING SPEED NUMBERS Station Speed numbers can be entered by keyset

users. System Speed numbers must be entered by the first programmed attendant. If no attendant is specified, enter at Station 100.

Press SPD once, then press a desired out-

side line key or pool key or select an outside

line automatically by pressing the SPD button

a second time.

Dial the speed bin location. 00 to 19 for Station Speed numbers; 20 to 99 for System Speed numbers.

Dial telephone number. (including special

codes described below)

TRANS - Pressing the TRANS button

during number entry initiates a Pulse-To-

Tone switchover.

HOLD - Pressing the HOLD button during number entry inserts a Pause.

FLASH - Pressing the FLASH key inserts

a Flash into the speed number.

TRANS - Pressing the TRANS button as

the first entry in the speed bin inserts a

nodisplay character causing the num,bers stored in the bin not to appear on the Key Telephones display when the bin is accessed.

Press SPD

Hang up.

To program several speed numbers in a row,

press SPD button twice to conclude programming a number and then just enter the next speed number bin to be programmed. If the station has

300-14

Issue 1, June 1991

Page 59

no line appearance for the line programmed into

appearance

their

your

Op-

Voice

voice

mail

the

flashing

enter

Voice

such

mes-

the

system

the

mes-

called

ringing

pro-

tone

the speed bin, that line will come up under the Loop button or Pool button when accessed.

Night Answer must have a loop button if the ringing outside line does not appear at phone.

300.56 SYSTEM SPEED DIAL If no outside line has been specified in program-

ming, one will be chosen automatically or you can

choose one now.

Press SPD button and dial bin location, or press programmed speed bin button. System Speed numbers are 20 to 99.

When called party answers, pick up handset or use speakerphone.

300.57 UNIFORM CALL DISTRIBUTION WW

A. Number of Calls in Queue Display

From an idle display key telephone:

1. Dial [297j or press programmed flex button. (ON/OFF button LED lights steady)

2. Dial 3-digit UCD group number (890-897).

3. Your display will tell you how many calls are in queue for that group.

4. Dynamic update of display occurs as queue condition changes.

5. Lift the handset or press the ON/OFF button to terminate mode.

PIOTE: This feature cannot be used with a call in

progress and the station will be considered busy

for incoming cak B. AVAILABLE/UNAVAILABLE MODE

If you are a UCD agent, you may place your station in the Available mode to receive UCD type of calls or you may place you station in the Unavailable mode to block UCD type calls from ringing your station.

To go Available:

I. Dial [898] on the dial pad or press pre-pro-

grammed Available/Unavailable flex button.

2. You may now receive calls.

To go Unavailable:

1. Dial 18981 on the dial pad or press pre-programmed Available/Unavailable flex button.

2. You are now blocked from receiving UCD calls.

300.58 UNIVERSAL NIGHT ANSWER(UNA) If you hear outside line ringing at another station

and wish to answer it, dial [75j on the dial pad. The connected outside line can be transferred or disconnected. Each telephone utilizing Universal

300.59 Forward Callers to vour Mail box Intercom and Transferred CO callers may

routed directly to your mail box by forwarding phone to a voice mail group. Callers will then

greeted by your personal voice mail greeting

available (Refer to Call Forward - Voice Mail

eration)

Retrieving Voice Messages

If your Message Waiting key or programmed Mail group key is flashing, you may have a message waiting for you. To enter the voice

system to check for mail:

A. Dial the Voice Mail group number or press

B. You will immediately be prompted to

Receiving a Voice Mail Message Wait

To receive ZI message waiting indication that voice message has been taken for you, the Mail system must be programmed to provide an indication.

After the voice mail system receives a voice sage for a station user:

A. The voice mail must go off-hook and dial

B. Then dial the 3-digit extension number of

Turning the Message Waiting Lamp Off When a station user retrieves the voice messages

from the voice mail system, the voice mail

must:

A. Be programmed to go off-hook and dial

B. Then dial the 3digit extension number of

A. VM Tone Mode Calling Option Allows the Voice Mail system to override a

stations H or P intercom switch settings. When placing a call to a station and Tone

is desire (the Voice Mail system MUST be

grammed to:

A. Dial [w. B. Then dial 3digit station extension (call

VOICE MAIL OPERATION (VM)

programmed voice maii group key or Message Wait key.

your password for your mail box.

voice mail message wait code [60]. station user who received a voice message.

message cancel code [61].

station user who retrieved the voice sage.

rings station).

Page 60

300.60 VOLUME CONTROLS There are two volume control wheels on the right

side of the Key Telephone. Spinning the switch

toward you decreases the volume. The front

switch is for voice, background music, and speakerphone volume. The back switch is for tone ringing volume.

SINGLE LINE TELEPHONE FEATURE3

.300.61 ACCOUNT CODE

SLT stations can enter an account code to identify the call or calling station.

Entering Account Code before a call:

A. Lift the handset.

B. Dial [80]. C. Dial the account code. If the account code

contains fewer than 12 digits, dial r] to return

to intercom dial tone. Dial tone is heard.

D. Dial [9] or CO Access code and the desired

number.

Entering Account Code during a call:

A. Depress the hookswitch momentarily. Your

call will be placed on hold while you enter

your account code. B. Dial [80]. C. Dial the account cod If the account code

contains fewer than 12 digits, dial r] to return

automatically to the call.

300.62 CALL BACK A. Briefly depress and release the hookswitch. B. Dial [#4]. C. Replace handset.

Only one Call Back request can be left at a station; the second request will convert to Message Waiting Request.

300.63 CALL FORWARDING

To call foward calls to another station:

A. Lift handset. B. Dial [#2]. C. Skip step c for immediate fonvarding, other-

wise dial the appropriate code: [2] = Call Forward No Answer

[3] = Call Fonvard Busy [4] = Call Forward Busy/No Answer [q = Call Forward Off-Net (via speed dial)

D. Dial the 3-digit extension number or speed

bin number where calls are to be forwarded.

Confirmation tone will be heard.

E. Replace handset.

To Remove Call Forwarding:

A. Lift handset. B. Dial [#2] or [##I. Confimation tone will be

heard.

C. Replace the handset.

300.64 CALUNG STATION TONE MODE OPTION

Allows a calling station to override a called key station’s H or P intercom switch setting.

When placing a call to a key station and Tone

ringing is desired:

A. Dial [%I]. B. Dial 3-digit station extension (call tone rings

station).

300.65 CAMP-ON

After receiving intercom busy tone:

A. Briefly depress and release the hookswitch.

B. Dial [##‘I. When the called party answers,

consult with them.

While on a CO line you receive a Camp-on warn-

ing tone through handset:

A. Chwse desired call (hang up on present call

and take the new one, or ignore the Camp-on signal). (also see Personal Park)

300.66 CALL PARK (System)

To place an outside call on hold and consult with, page, or call an internal patty and/or transfer the outside call.

While connected to an outside line:

A. Depress and release the hookswitch. The

caller is put on Exclusive hold.

B. Dial parking location (790 to 795). Hear con-

firmation tone.

C. If you hear busy tone, depress and release .’

the hookswitch and dial another parking location.

Retrieving a Parked Call

A. Lift handset.

B. Dial pound [#].

C. Dial parking location (790 to 795) where the

call was parked.

300.67 CALL TRANSFER: Making an Unscreened Transfer

A. Briefly depress and release the hookswitch. B. Dial desired intercomnumber. C. Hang up to complete the transfer.

300-l 6

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Page 61

Making a Screened Transfer:

A. Briefly depress and release the hookswitch. B. Dial desired telephone number. C. Announce the call. D. Hang up to complete the transfer.

300.68 CLEAR CALL FORWARD, DNDg PERSONALlZEDMESSAGES

SLTs can activate and cancel call forward by

dialing [#2] and DND by dialing [#l] and enable

and cancel personalized messages by dialing

[78xxJ. A convenient code [#8] has been incorporated to

‘

cancel either Call forwarding, DND, or Personai-

iced Messages when the SLT user has forgotten

which code has been programmed on the phone To cancel Call Forward, DND, Personalized Mes-

sages:

A. Lii handset. Notification tone will be heard.

B. Dial [#/8]. Confirmation tone will be heard.

C. Replace the handset.

300.69 CO LINE QUEUING A. Dial outside line access code. Receive busy

tone. B. Briefly depress and release the hookswitch. C. Dial [###I. Confirmation tone is heard.

300.70 CONFERENCE You may set up a conference of 1 external and 1

other internal station.

A. Lii handset. B. Make outside call, C. Briefly depress and release the hookswitch

to put the call on hold.

D. Dial number of internal station you wish to

add.

E. When that station answers, briefly depress

and release the hookswitch again and all 3

parties will be connected.

300.71 CONFERENCE WITH PERSONAL PARK

While connected to an outside line:

A. Depress the hookswitch momentarily. lnter-

corn dial tone is heard.

B. Dial [392]. (1st call is placed in personal

wW.

C. Dial desired number for 2nd call. D. Depress the hookswitch momentarily. lnter-

corn dial tone is heard.

E. Dial [391]. All three parties are conferenced.

F. Hang up to terminate conference.

300.72 A. Lift handset.

B. Dial access code (9,81 - 87). C. Dial desired telephone number.

300.73 DIRECTED CALL PICK-UP

Upon hearing an unattended telephone ring:

A. Lift handset.

B. Dial [#7’J. C.

300.74 DO NOT DISTURB Activating Do Not Disturb:

A. Lift handset. B. Dial [#il. C. Replace handset.

To cancel Do Not Disturb:

A. Lift handset.

B. Dial ]#I] or [#8]. C. Replace handset.

300.75

To initiate a PBX or Centrex Transfer command from an SLT.

While connected to a PBX or Centrex line:

A. Briefly depress and release the hookswitch.

B. C. PBX or Centrex studder tone will be heard.

D. Replace handset to complete transfer.

300.76 GROUP CALL PICK-UP Upon hearing an unattended telephone ringing:

A. Lii the handset.

B. Dial [#K]. You will be connected to intercom

NOTE: You must be in the same pickup group.

300.77 While connected to an outside line:

A. Briefly press and release the hookswitch.

To retrieve the call:

A. Press and release the hooks-witch again.

DIRECT OUTSIDE LINE ACCESS

Dial station number of ringing telephone. You will be connected to intercom, incoming, recalling or transferred outside line.

PBX/CENTREX TRANSFER (Flash Command to CO Line)

Intercom dial tone will be heard.

Dial [#O]. A Flash command will be presentti

to the PBX or Centrex line.

Dial number of desired extension.

or transferred or recalling outside line call.

PLACING CALLS ON HOLD

(Call is placed on hold).

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300.78 INTERCOM CALLING A. Lift handset.

9. Dial 3-digit intercom number (100-195).

300.79 LCR QUEUING (Automatic) if all lines available to you are busy, remain off-

hook for four (4) seconds to automatically be

queued onto LCR for an available line.

300.80 LCR QUE CALL BACK If an LCR Queue Call Back has been activated:

When telephone is signailed, answer the call.

Desired telephone number will automatically be redialed.

Wait for answer. Lift handset or use speakerphone to converse

NOTE: Only one LCR Queue &/I Back request may be initiated by a station. When a sewnd request is made, the first request will be cancelled.

300.81 LCR CANCEL

A. Lift handset or press ON/OFF button. B. Dial the LCR Queue Cancel code, [74]. C. Replace handset or press ON/OFF button.

300.82 MESSAGE WAITING

Leaving a Message Waiting Indication

A. Lift handset.

9. Dial intercom station. Receive no answer, or DND tone.

C. Briefly depress and release the hookswitch. D. Dial [##4]. E. Replace handset.

Answering a Message Waiting Indication. Your message waiting lamp is flashing:

A. Lift handset.

9. Dial [#q. Station that left the message will

ring.

Only SLTs equipped with message waiting lamp will have access to this feature.

300.83 OFF-HOOK PREFERENCE If your phone has been programmed for Off-Hook

Preference, you will hear outside line dial tone

when lifting the handset. When this operation is desired, you may not have

access to all features contained in this User Guide. However, consult your Centrex or PBX User’s Guide for additional features you may have.

300.84 PERSONALlZED MESSAGES Each station can select a pre-assigned message

to be displayed on the LCD of any Key Telephone calling that station. To select one of the ten avail-

able messages:

A. Dial[78] on the dial pad.

9. Dial the two-digit code for the message which will appear.

C. Hang up. (Activating DND cancels seiected

message.)

300.85 PAGING A. Lift handset.

9. Dial the two-digit paging cod Wait for page warning tone

*1 Internal Zone I ‘2 Internal Zone 2 l 3 Internal Zone 3

l 4 Internal Zone 4 *5 Internal All Call l 6 External Zone

l 0 All Call

C. Speak in normal tone of voice to deliver mes-

sage.

Stations off-hook or in DND will not hear the page announcement.

NOTE: When making a zone page or All Callpage and the zone is busy, the page initiator will receive t-ingback tone until the zone becomes available.

You will then hear a warning tone and can make

the page announcement.

D. Deliver page in normal tone of voice.

E. Replace handset to terminate page.

300.86 PERSONAL PARK (Flip-Flop) While connected to first call:

A. Depress the hookswitch momentarily. Inter- !>,

corn dial tone is heard.

9. Dial [392]. (call is placed in personal park). C. Dial desired number for 2nd call. D. Depress the hookswitch momentarily. lnter-

corn dial tone is heard.

E. Dial [392]. (I st call is returned and 2nd call is

placed in personal park.

The user can attemately connect to the other call by doing a hook flash and dialing [392] as many

times as necessary.

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Key Telephone System

300.87 PROGRAMMING YOUR NAME INTO THE LCD DISPLAY

Every SLT extension has the capability to program the users name so that people using display teiephones will see the name instead of the station numbe:.

A. Lift handset. B. Dial [295]. C. Enter your name (up to 7 letters) using the

pattern shown below.

Table 300-4 Entered Digits to Letters

Conversion Chart

A=12

B=*2

c=#k2

D=l3

E=*3

F&3

SPACE=##

G=l4

H=*4

I=##4 J=l5 K=*5 L=#5

M=l6

N=*6

T=i8

U=*8

o&6 v&8

P=l7

w=19 Cl=*1 x=*9 FI=*7 Y49

S=#7 Z=#l

D. Press the hookswitch to complete the pro-

gramming process.

Station Speed Bin 00 is used to store name in display information.

300.88 STATION SPEED DIAL A. Lift handset. B. Dial [##9]. C. Dial desired station speed bin number (OO-

19).

300.89 STORING STATION SPEED NUMBERS

A. Lift handset.

B. Dial [#3].

C. Diai desired station speed bin number (OO-

19).

D. Dial telephone number you wish to store.

E. Briefly depress and release the hookswitch.

(Confirmation tone is heard.)

Line Group 1 will be programme; along with SLT speednumbers and thus tine Group 1 willbe used when activating speed dial from an SLT.

300.90 SYSTEM SPEED DIAL A. Lift handset.

B. Dial [##9].

C. Dial desired system speed bin number (20-

99).

300.91 UNIVERSAL NIGHT ANSWER (UNA) Upon hearing an incoming signal: -

A. Lift handset. B. Dial UNA access code [75]. You will be

nected to ringing outside line.

300.92 UCD AVAILABLE/UNAVAILABLE If you are a UCD Agent, you may place your station

in the Available mode to receive UCD type of or you may place your station in the Unavailable mode to block UCD type of calls from ringing

your station. To go Available:

A. Dial [898] on the dial pad. You may now

receive calls.

To go Unavailable:

A. Dial [898] on the dial pad. You are now

blocked from receiving UCD calls.

ATTENDANT FEATURES

300.93 ANSWERING AN OUTSIDE CALL A. Lii handset. B. Press slow flashing outside line button. (If

your telephone is programmed with Preferred

Line Answer, you may answer an otitside line

by lifting the handset.)

300.94 PLACING OUTSIDE LINE ON HOL5 A. If your system is programmed for Exclusive

Hold Preference, press HOLD button once

for Exclusive Hold and twice for System Hold.

B. If your system is programmed for System

Hold Preference, press HOLD button once for System Hold and twice for Exclusive Hold.

300.95 ANSWERING A RECALUNG OUTSIDE LINE

When an outside line has remained on hold for an extended period of time, you will be reminded with a recalling ring.

Press outside line button flashing at very fast

rate.

B. Lift handset to converse.

300.96 ATTENDANT ACTIVATION OF BGM AT A PHONE BOX

The Attendant may control (turn ON and OFF) background music at a phone box station.

To control background music at a specific phone box:

A. Dial [289] on the dial pad. B. Then dial the three-digit station number of the

desired phone box.

Page 64

Then dial either: e [O] to turn BGM off

or 0 [I] to turn BGM on

B. Replace handset at Executive station to ter-

minate the override.

NOTE: If the busy patly is wnnected via in-tercom to another patfy, the intercom wnnection will be dropped when the override occurs.

300.97 AlTENDANT DISABLE OUTGOING ACCESS

The attendant station can disable CO lines, pre-

venting outgoing CO calls.

A. Lift handset or press ON/OFF button.

B. Dial 12981. Confirmation tone is hear C. Depress the line button(s) of the CO Line(s)

to be disable Confirmation tone is heard and

the CO Line Button(s) LED is flashing.

D. To re-activate the CO Line(s), repeat the

steps followed to disable it.

300.98 AlTENDANT OVERRIDE

If Attendant Override is allowed, Attendant(s) stations may override or call stations that are either busy or in Do Not Disturb.

If the Attendant calls a station that is busy on a CO call and wishes to alert them of a waiting Cal:

A. Press the pm-programmed Al-TN OVER-

RIDE button. Three short tone bursts will be

presented to the called party.

B. After five (5) seconds, the station’s CO line

will automatically be placed on hold and the

Attendant will be cut-thru. If the Attendant calls a station that is in Do Not Disturb mode and wishes to alert them of a call;

A. Press the pm-programmed Al-TN OVER-

RIDE button. The station will be signalled

with a Camp-on tone.

300.99 ATTENDANT RECALL

When an outside line has remained on hold for an extended period of time, you will be reminded with a recalling ring.

A. Press outside line button flashing at a very

fast rate.

B. Lift handset to converse.

300.100 EXECUTIVE OVERRIDE

Allows stations designated as ‘Executive” the ability to override and “barge in” on other keysets engaged in conversation.

If you call a busy station:

A. Dial [294]. Executive station will be bridged

onto the CO conversation in progress at the called station. Optional warning tone is heard and presented to all parties prior to cut-thru.

NOTE: A decrease in volume may occur on the CO line atier the barge-in occus.

CAUTION: USE OF THIS FEATURE WHEN THE EXECUTIVE OVERRIDE WARNING TONE IS DISABLED MAY BE INTERPRETED AS A VIOLATION OF FEDERAL OR STATE UiWS, AND AN INVASION OF PRIVACY. CONSULT COUNSEL WITH RESPECTTO APPLICABLE LAW BEFORE INTRUDING ON CALLS USING THIS FEATURE.

300.101 INTERCOM CALLING Placing an Intercom Call

A. Press station key of party to be called (if

programmed at your phone); or dial station number (100 to 195).

B. You will hear ringing if called station is in the

7” answering mode; or three bursts of tone if called station is in the “H” or “P” position.

C. Lift handset or use speaker-phone, tone

bursts stop.

D. Hang up to end call.

Answering an Intercom Call With your intercom signal switch in the T mode,

you will hear repeated bursts of intercom tone ringing and the HOLD button will slow flash.

A. Lift handset or press ON/OFF txtton to an-

swer. If you receive a call from a Phone Box, you must press that DSS button to answer the call.

B. Hang up to end call.

In the P mode, you will hear three bursts of tone and one-way announcement. The HOLD button will slow flash and the calling party cannot hear conversations in progress.

In the H mode, you will hear three bursts of tone and an announcement. Reply handsfree or lift handset for privacy.

300.102 INCOMING CO

speed Allows the first attendant station to forward incoming CO calls to an off-net location.

In a speed dial bin, store the number of the off-net location where calls are to be forwarded. Follow instructions provided for storing station or system speed dial numbers.

A. Dial [296] on the dial pad or press pre-pro-

grammed CO Off-Net Forward button.

dial)

LINES OFF-NET

(via

300-20

Issue 1,

June 1991

Page 65

STARPLus@ 96EX

Key Telephone System

B. Diai the CO group access code of the group

to be forwarded.

8i=CO Group l

82=CO Group 2 83=CO Group 3 84=CO Group 4 85=CO Group 5 86=CO Group 6 87=CO Group 7

88=All CO Lines

C. Dial the speed bin number that contains the

number where calls are to be forwarded or press the programmed button for the speed bin. Confirmation tone is heard.

Canceling Off-Net Forwarding

A. Dial [296] on the dial pad or press pre-pro-

grammed CO Off-Net Foward button.

6. Dial the CO group access code. C. Dial [#I. Conftrmation tone is heard.

300.103 A. Any designated attendant can place the sys-

B. Pressing the pre-programmed Night Sen&a

300.104 SETTING SYSTEM TIME AND DATE Must be set by the first programmed attendant.

A. Dial p6J on the dial pad. Confirmation tone is

B. Enter date and time as follows:

When the correct number of digits are entered, confirmation tone will be heard and the display will update.

300.106 STORING SYSTEM SPEED NUMSystem Speed numbers must be entered by the

first programmed attendant. If no attendant is specified, enter at Station 100.

A. Press SPD once, then press a desired out-

NIGHT

tem into Night Service by pressing the preprogrammed Night Service button (DND).

button again removes the system from Night Senfice.

heard.

YYMMDDHHMM

YY = year 00-99 MM = month 01-12 DD = day 01-31 HH = hour 00-23 MM=minute 00-59

BERS

side line key or select an outside line auto-

matically by pressing the SPEED CALL

button a second time.

SERVICE

Dial the System speed bin location (20 to 99).

B. C. Dial telephone number. D. Press SPD. E. Hang up.

Pressing the TRANS button during number entry initiates a Pulse-To-Tone switchover. Pressing the HOLD button during number entry inserts a Pressing the FLASH key inserts a Flash into the speed number.

Pressing the TRANS button as the first entry in the speed bin inserts a no-display

character causing the numbers stored in

the bin not to appear on the Key Tele-

phones display when the bin is accessed.

Speed Bin numbers 60-99 are NOT monitored by

Toll Restriction.

ATTENDANT with DSS/DLS FEATURES

The attendant console may be programmed in one of five different ways. Therefore, you may not have all of the features listed below on your console.

Refer to Sec. 200.150 for a description of each

map.

300.106 ATTENDANT TRANSFER SEARCH When attempting to locate a party:

Press a station button to signal that station. If

the party is not located, press another station

button to continue the search.

300.107

PLACING AN

OUTSIDE CALL (Auto-

Pause.

matic Line Selection)

Press outside line button. ON/OFF button

LED will light and dial tone will be heard. B. Dial desired party. C. When called party answers, lift handset to

converse or use speakerphone

300.106 CALL PARK While connected to an outside line:

Press programmed CALL PARK button. The

caller is put on Exclusive hold.

B. At this time, you can page or call another

internal station.

C. When the party you called responds, an-

nounce the call park location and replace handset.

300.109 DO NOT DISTURB INDICATION The associated station button will flash at a me-

dium rate to indicate that station is in Do Not

Disturb.

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300.110 RETRIEVING A PARKED CALL

A. Lift handset or press ON/OFF button. B. Dial [#].

C. Dial parking location (790 to 795) where the

call was parked.

300.111 CALL TRANSFER

Outside lines can be transferred from one phone to another within the system. The transfer can be either screened (announced) or unscreened to either an idle or busy station.

Screened Transfer

A. While connected to an outside line, press

station button where call is to be transferred

(if programmed on your telephone), or press TRANS button and dial station number (100 to 195).

B. The called extension signals according to the

intercom signal switch position.

C. When that extension answers, announce the

transfer.

D. Hang up to complete transfer.

Unscreened Transfer

When the called extension begins to signal, hang

up to transfer the call (Recall timer starts).

Transfer Search

A. When attempting to locate a party, press a

station key to signal a station.

B. If the party is not located, press another sta-

tion key to continue the search, or press the TRAN button and dial the station number.

C. If the party is not located, press the TRANS

button again and dial another station number

to continue the search.

D. When the called party answers, hang up to

complete the transfer.

300.112 CAMP-ON

While connected to an outside line:

Press desired station button.

When busy tone is heard, press CAMP-ON

button.

Replace handset, access another CO Line or

press RELEASE button (if you have o.ne).

300.113 Flexible Button Programming

A. Press SPD button twice. B. Press FLEX button to be programmed (it

must be programmed in data base as a flexible button).

C. Dial desired code (Refer to Table 300-2 But-

ton Programming Codes).

300.114 MEET ME PAGE

To request another party meet you on a page:

Dial the desired twodigit paging-code or

press programmed button.

Request that party meet you on the page.

Do not hang up; wait for the requested party

to answer.

Answering a Meet Me Page

D. Go to the nearest Telephone and dial [*9]. E. You will be connected to the party that paged

you.

300.115 PAGING A. External Paging

A. Press programmed PAGE button or dial r6].

B. Speak in normal tone of voice to deliver mes-

sage.

C. Replace handset to terminate page an-

nouncement.

B. Internal Paging

Stations off-hook or in DND will not receive the page announcement.

Press programmed PAGE button or dial one

of the following codes:

‘1 Internal Zone I

l 2 Internal Zone 2

Internal Zone 3

l 3 l 4 Internal l 5 Internal All Call

Speak in normal tone of voice to deliver message.

Replace handset to terminate page announcement.

All Call Paging (Internal/External)

Press programmed PAGE button or dial rOJ.

Speak in nomal tone of voice to deliver message.

Replace handset to terminate page announcement.

Zone 4

300.116 RELEASE BUTTON

DSSIDLS maps 1 and 3 contain a Release button

that may be pressed to disconnect or terminate an

intercom call, transfer sequence, page an-

nouncement or CO call.

300-22

Issue 1, June 1991

Page 67

Table 310-l 96EX

the

310.1 LCD Displays

The display is arranged into an upper and lower field. The upper field displays the current activity of the telephone. The lower field is divided into two

sections. The left section of the lower field displays the datespeed bin number, connected intercom

LCD

Displays

station or outside line number. The right section the lower field displays the current time or elapsed time on an outside call. The following Table shows what will appear on the LCD displays based on function performed.

FUNCTION

Idle Station

Manually Dialing

Outgoing Calls

Recalling Line

from Hold

Recalling Line

from Another Station

CALLING STATION’S DISPLAY CALLED STATION’S DISPLAY

Connected to an

Incoming CO Line

Intercom Call

Page 68

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FUNCTION

96EX

Key Telephone System

Table 310-l 96EX LCD Displays (Cont’d)

I 1 CALLING STATION’S DISPLAY CALLED STATION’S DISPLAY

Conference

Internal Page

External Page

All Call Page ’

CONFERENCE

MM/DD/YY HH:MM am i 1

1 hvI/D~FERE!~MMam 1

111

I,1

11 piFi&iq

Meet Me Page

31 o-2

]I ]

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FUNCTION CALLING STATION’S DISPLAY CALLED STATION’S DISPIAY

Station Call Forward

(Originating Station)

(Name in Display)

Station No-Answer

Call Forward

(Originating Station)

Key Telephone System

Table 310-l 96EX LCD Displays (Cont’d)

pG&iK&q

piisF%q

Station Busy/No-Answer

Call Forward

(Originating Station)

Station Busy

Call Forward

(Originating Station)

Forwarded Call

(Name in Display)

piG=iGq

riG&Ezq

41 ]J

]I 41

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FUNCTION CALLING STATION’S DISPLAY CALLED STATION’S DISPLAY

Forwarded Call

before and after call is an-

swered)

Station Fotwarding

to a Voice Mail Group

(Station Idle)

Table 310-l 96EX LCD Displays (Confd)

Station Forwarding

to a UCD Group

(Station Idle)

Preset Forward

Station calling a

Station Forwarded to

a Voice Mail Group

Pickup

XSFR TO STA 100 PICKED UP

Exclusive Hold

310-4

Issue 1, June 1991

Page 71

Table 310-I 96EX LCD Displays (Cont’d)

FUNCTION CALLING STATION’S DISPLAY CALLED STATION’S DISPLAY

Do Not Disturb

Call Back

Outside Line

Transfer

Message Waiting

Reply to a

Message Waiting

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FUNCTION

96EX

Table 310-l 96EX LCD Displays (Cont’d)

CALLING STATION’S DISPLAY

CALLED STATION’S DISPLAY

Key Telephone System

Programmed Flash

Command (F)

Programmed Pause

Command (P)

Programmed Pub-To-

Tone Switchover (S)

I------

CO Line

Queuing

310-6

Hunt

Groups

CALL TO STA 100

VIA UCD HH:MM am

UCD

Groups

CALL TO ..(name)..

VIA UCD HH:MM am

Issue 1, June 1991

Page 73

STARPLUS@

96EX

Key Telephone System

Table 310-l 96EX LCD Displays (Cont’d

FUNCTION

Ringing CO Lines

Display Securiiy

Feature

Station Fowarding

Calling a Station

Forwarded Off-Net

CALLING STATION’S DISPLAY CALLED STATION’S DISPLAY

Calls in Queue

(Agents and Ovetilow

Stations)

Calls in Queue

(using Dial Code)

Unavailable Mode

(Agent Station)

Station calling a

Voice Mail Group

Pilot Number

Issue 1, June 1991

310-7

Page 74

wARPLUS@

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Key Telephone System

SECTION 400

GENERAL DESCRIPTION

400.1 SYSTEM TECHNOLOGY

The Starplus 96EX Hybrid Key Telephone System

is an expandable modular system engineered for growth through modular card (PCB) expansion as well as KSU module expansion and provides a flexible assortment of features through software options and optional circuit cards. Figure 200-l is a block diagram of the System.

The Starplus 96EX Hybrid Key Telephone System is the upper end of a family of Electronic Key Telephone Systems designed to meet the needs of telephone users from small to large. The other members of this family are the Starplus 308EX, 616EX, and Starplus 616 FLEX Key Telephone Sys-

tem (flat pack), the 1224 Key Telephone System (flat

pack) and the 2448EX Hybrid Key Telephone Sys-

tem (modular PCB). The Starplus 96EX Hybrid Key Telephone System

is a modular system designed for growth using state

of the art Digital Technology for switching control, command processing and also utilizes a CMOS based microprocessor controlled cross point switch-

ing matrix, and provides a flexible assortment of

features. This family of systems is engineered to allow the

same telephones to migrate through the complete product line.

This system has a capacity of up to 40 outside lines, 96 internal telephone stations, channels. The system architecture allows for non-

blocking access to all 40 CO lines. The KSU is designed as two cabinets. The Basic cabinet will support 24 outside lines and 48 internal stations. The Expansion cabinet will support an additional 16 outside lines and 48 internal stations. Standard single-line (2500 type) telephones can be installed in the system by exchanging key telephone boards for single-line boards.

and 14 intercom

400.2 COMMON EQUIPMENT

The following components are necessary to operate

the Starplus 96EX Hybrid Key Telephone System:

(Refer to Appendix B for a complete 96EX component list with Part #I’s)

Basic KSU

Central Processor Board (CPB) with generic software

DC/DC Converter (DC/DC)

Key Station Interface Board (KJB)

Central Office Interface Board (COB)

Power Supply (PS)

External Power Housing (EPH2)

Enhanced Key Telephone or

Executive Key Telephone

A. Basic Key Service Unit (BKSU)

The Basic KSU is housed in a wall-mount cabinet that contains card slots for modular boards and associated pm-wired connectors. The KSU provides card slot positions for DC/DC

Convener (DC/DC), Central Processing Board

(CPB), 24 CO/PBX lines (3 COB’s), 48 stations (6 KlB’s), an Application Board (APL), and two Power Failure Transfer units. One (1) BKSU is

required per system.

B. Expansion Key Service Unit (EKSU)

The Expansion KSU is an add-on cabinet that mounts next to the Basic KSU with ribbon cable connectors to interface to the Basic KSU, card slots to support up to 8 PCB’s and a pre-wired CO line interface connector (P2). The Expansion KSU will support a configuration of 16 CO lines and 48 Key Telephones!DSS Units/Phone Boxes. One (1) EKSU is required when the system exceeds 24 CO lines or 48 stations.

Two power supplies are required in the External

Power Supply Housing (EPH2) for Expansion KSU operation.

C. External Power Supply Housing 2 (EPH2)

The External Power Supply Housing (EPH2) is

a wall mountable cabinet that houses the EPS motherboard (backplane), two Power Supply

Units (PS), the Single Line Ringing Generator and Message Waiting Power Supply Unit (FIG), and the Battery Charging Unit (BC). The EPH2

contains

cord, a DC output cord, battery connector panel for connecting 24V dc of battery power, an AC ON LED, a DC ON LED and a RING ON LED for the Battery Charging Board (BC). One (I)

EPH2 is required per system. The Power Supply Units (PS), Ring Generator

Unit (RG) and the Battery Charging Unit (BC) all incorporate modular connectors that inter-

face on the EPH2 motherboard allowing easy

installation and removal of these units.

ON/OFF

power switch, an AC input

Issue 1, June 1991

460-l

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Page 76

Power Supply Unit (PS)

This unit converts 117V ac to 24 volt power

required for system operation. One power supply is required for the Basic KSU and an addi-

tional power supply is required for the

Expansion KSU. Both units plug into the Exter-

nal Power Supply Housing (EPH2).

DC/DC Converter (DC/DC)

This is a modular unit that converts the 24V dc

power into 5V dc and 14V dc, the system operating voltages. The unit also provides LED

voltage indicators, test points and adjustments,

as well as an input jack (RCA type) for Back-

ground Music.

Central Processor Board (CPB)

This board provides the system’s main 16 bit

microprocessor and operating memory. It controls all system activity including switching functions and feature operation. This board houses the Programmable Read Only Memory

(PROM) with generic operating instructions, and Random Access Memory (RAM) for cdstomer data base programming. A lithium battery is included for protection of the RAM memory. An RS232C connector for data base printout and SMDR is included. Feature Package software is installed on this board at the factory (See FP description below). One (1) CPB is required per system.

Feature Package Software

The Feature Package installed on the CPB provides the generic operation and feature set

available to the system. This Feature Package includes software to support such features as Least Cost Routing (LCR), Uniform Call Distri-

bution (UCD), Hunt Groups, Direct Inward System Access (DlSA)*, Voice Mail In-band integration and Remote Administration*. This one Feature Package will support a maximum configuration of 40* CO lines and 96. stations.

r Addiiional hardware may be required.)

400.3

PORT CARDS

The CO circuits are equipped with programmable current sensing circuitry that identifies distant end disconnect loop supervision, if provided by the Central Office.

B. Amplified Central Office Interface Board

The Amplified Central Office Interface Board (COA) is an optional card that installs in place

of any standard COB board. The COA en-

hances audio levels and contains all other attributes of the COB. The COA is recommended for DISA and multi-line conference applications and should not be used in the System behind a

PBX because of possible feedback. When Amplified CO operation is desired, it is recommended that &CO circuits in the system be equipped on COA Boards.

C. Key Station Interface Board (KIB)

Provides interface circuitry for eight Key Tele-

phones. The KIB will support any Starplus@

Basic, Enhanced or Executive Key Telephone

set. The KIB board can be inserted or removed with the KSU power ON, however, the “NormatService” switch should be in the Sewice” mode before removing or inserting the board into the system. An in-use LED and a switch to

take the card out of service are provided. A

DSS/DLS or Phone Box can also be assigned to any one of the circuits. The KIB circuits are protected from mis-wiring and overcurrent.

D. Single Line Telephone Interface Board

The Single LineTelephone Interface Board provides interface for eight (8) -24 vdc single line

(2500 type) telephones. Single Line Telephone

Interface Boards (SIB’s) and Key Station lnterface Boards (KSB’s) are interchangeable within

the system. Both standard DTMF and mes-

sage wafting (9OV) DTMF single line telephones may be used. An SIB or an OPX Board is required when connecting to a Voice Mail Sys-

tem and In-Band Integration is desired. An Ap-

plication Board (APL) and a Ring Generator (RG) are required when installing SlB’s.

A. Central Office Interface Board (COB)

Provides the interface for eight central office

(DTMF or Dial Pulse) loop start lines. The board can be removed or inserted with KSU power ON, however, the “Normal/Service” switch should be in the “Sewice” mode before

removing or inserting the board into the system. An in-use LED for each circuit and a switch to take the board out of service are provided.

Issue 1, June 1991

400-3

Page 77

E. Off-Premise Extensions Board (OPX)

The Single Line OPX Board provides four (4)

-48 vdc FCC registered 2500-type single line interface ports. When an OPX is installed, the maximum number of stations in the system is reduced by four. OPX station features are the

same as SLT station features. The only excep-

tion is “Receiving Message Waiting Indication”,

which is not allowed. Thus, OPX stations can-

not answer a message waiting indication since they are incapable of receiving such an indication. Ail other feature operation is identical to that of on-premise SLT stations.

Each OPX port requires an OLl3C network circuit. An FCC registered interface, such as RJ2lX, is required to connect to the public network. Only SLT devices capable of sending

true DTMF can be used on an OPX circuit provided by the system. When an OPX board

is installed, four station ports are rendered un-

usable, reducing the maximum number of sta-

tions in the system by four. For example, with

an OPX board inserted into the second KIB card slot extensions 108 through ill support four OPX circuits (extensions 112 through 115 are not usable).An Application Board (APL) and a Ring Generator (RG) are required when installing an OPX Board.

400.4 OPTIONAL COMPONENTS A. Application Board (APL)

.The Application Board (APL) provides the ma-

trix and controlling circuitv for DISA, unsupervised conference and one external page zone

as well as the circuitv for two DTMF receivers and two DTMF senders to support a small number of single line telephones. The APL has

provisions for the addition of a Single Line

DTMFRS Unit (SLU), used to support larger quantities of single-line telephones, and an RS232C Module (RSM) to add an additional RS232C port for outputting SMDR information only. This port cannot be used for programming locally or remotely via a terminal. The APL also has a connection for Recorded Announcement (RAN) input and its control contacts.

B. RS-232C Module (RSM)

This RS232C Module (RSM) mounts on the Application Board (APL) and provides a second

RS232C connector. This connector may be

used to output SMDR data while the standard

RS232C (located on the CPB) is used for

system printout or Remote Administration.

C. Singie Line DTMF Receiver/Sender Unit

ww Used to expand the DTMF receiversand send-

ers in the System to support single line telephones. The module is added to the APL board

and contains four DTMF receivers and one

DTMF sender.

Note: Adding the SLU is strongly recommended when SLT traffic is expected to be heav or when

connecting a Voice Mail or Automated Attendant to

the 96EX System.

Power Failure Transfer Unit (PFT)

There can be two Power Failure Transfer Units

installed in the Basic KSU, each providing automatic direct cut-through connection of six CO/PBX lines to six single line telephones in case of commercial power failure or system processor failure. The single line telephones may or may not be intercom stations. For each PFT installed there is one set of Loud Bell Control contacts provided. This unit can be removed or inserted with power on the KSU.

There is a manual switch that activates the PFT for testing purposes.

Battev Charging Unit (BC)

The Battery Charging Unit (BC) installs into the

External Power Supply Housing (EPH2) and

provides the charging circuitry for a 24V dc battery package. The charging rate is 28V dc at 0.5 ampere for the Basic KSU or 2.0 ampere with the Expansion KSU (when the second Power Supply is added).

Single Line Ring Generator and M/W Power Supply Unit (RG) Provides the 9OV ac, 20 Hz, ringing supply for

supporting single line telephones and OPXs. Also provides the voltage to light single line telephone M/W lights when SIB cards are installed in the system. This unit plugs into the

External Power Supply Housing 2 (EPH2). One

(1) unit is required when the system will be equipped with single line telephones.

400.5 STATIONS A. Basic Key Telephone

The Starplus Basic Electronic Telephone (Fig. 400-2) is a fully modular instrument with 8 fiied feature buttons and 6 button that can be flexibly

assigned as CO/PBXICentrex lines, Station DSS, or feature/function buttons. This telephone features On-hook dialing, Call Announce, lnterwm, two (2) Volume Controls, a Personal Directory, and long life LED%. The

’

400-4

Issue 1, June 1991

Page 78

SARPLUS@

96EX

Key Telephone System

Basic Model

Executive Model

Enhanced Model

Phone Box

Issue 1, June 1991

DSSIDLS Console

Figure 400-2 Swwus%tation Instruments

400-5

Page 79

DARPLUS@

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Key Telephone System

Basis Key Telephone does not provide either full speakerphone or Handsfree reply on intercom.

Enhanced Key Telephone

The Starplus Enhanced Electronic Telephone (Fig 400-2) is a fully modular instrument with 8 fixed feature/function buttons and 22 buttons

that can be flexibly assigned as CO/PBX/Centrex lines, Station DSS, or feature/function buttons. This telephone also features an

integrated speakerphone, call announce with handsfree intercom, two (2) Volume Controls, Intercom select switch, and long life LED%.

C. Executive Electronic Telephone

The Starplus Executive Key Telephone is a fully

modular instrument with 8 fixed feature/function and 22 flexible buttons that can be flexibly assigned as either CO/PBX/Centrex lines, Sta-

tion DSS, or feature/function buttons. This set also features an integrated 48 character LCD display, and integrated speakerphone, call an-

nounce with handsfree intercom, two (2) vol-

ume controls, an intercom mode select switch, and long life LED’s.

DSS/DLS

Consoles

ing key station interface boards. Eight single line

telephones can replace eight Key Telephones for

each board exchanged. An ON/OFF switch is lo-

cated on the left side of the Basic KSU. The Expansion KSU is also housed in a wall-

mounted cabinet that contains additional station and CO line boards and interconnection to extend matrix connectionsof the Basic KSU to the Expansion KSU.

The External Power Supply Housing (EPH2) houses up to two Power Supplies (PS), a Single Line Telephone Ring Generator and Message Wait Power Supply (RG) and a Battery Charging card (BC). The EPH2 is also housed in a wall-mounted cabinet.

400.7

System capacity, electrical specifications, environmental specifications, and Loop limits are listed in Tables 400-1, ,400-2, and 400-3 and 400-4. Dialing specifications are listed in Table 400-5. Dimensions and weight are listed in Table 400-7. Key telephone and Single Line telephone Audible Indications are listed in Tables 400-9, 400-l 3, 400-14 and 400-I 5. Key Telephone Visual Indications are listed in Tables 400-l 0,400-l 1, and 400-l 2.

SYSTEM SPECIFICATIONS

The station port used for a DSS/ DLS Console

can be assigned as a Direct Station Select or

Direct Line Select depending on customer need. The bottom two rows of buttons on the DSS/DLS Console (Refer to Figure 400-2) con-

tain 6-8 flexible buttons (depending on MAP chosen) which can be assigned by the station user in the same manner and functions as the flexible buttons on the keyset. Refer to Sec. 630 for an explanation of the 5 DSS/DLS mapping options.

Phone Box

The Phone Box (Refer to Figure 400-2) allows

Handsfree conversations for locations that do

not need dialing privileges. be substituted for Key Telephones on a one-forone basis.

400.6

The system is divided into two KSUs: one Basic and one Expansion KSU. The Basic KSU is housed in a wall-mountable cabinet that contains the backplane, two pre-wired connectors for Power Failure Transfer units, station and CO line boards, DC/DC Converter

and an Applications board. This Basic KSU has a capacity of 24 CO lines and 48 Key Telephones ati or Phone Boxes. DSS/DLS’s can be installed in

place of any Key Telephone. Standard single line telephones (2500 type) can be installed by exchang-

SYSTEM CAPACITY

Phone Boxes may

Page 80

sTARPLUS@

96EX

Ports:

CO/PBX/Centrex Stations Single Line Telephones OPX

Key Telephone System

Table 406-l System Capac.hy

40 max (24 in Basic KSU, 16 with Expansion KSU). 96 max (48 in Basic KSU, 48 with Expansion KSU) 88 max (40 in Basic KSU, 48 with Expansion KSU) 44 max (each OPX Board reduces station capacity by 4)(20 in Basic

KSU, 24 in EKSU)

Attendants:

DSS/DLS Consoles:

Phone Boxes: UCD:

Groups: Members: RAN Announcements: Calls in Queue:

Hunt Groups:

Groups:

Members:

Types:

Voice Mail:

Groups:

Ports: Integration Method:

VM Message Wait: VM Disconnect Signal:

SMDR Ports:

Up to 3 stations can be designated as attendant(s).

72 max, up to 3 DSS/DLS units can be programmed to function with each station. (Each DSS/DLS unit reduces station capacity by 1)

95 max (replaces key station port(s) on a 1 for I basis)

8 Groups 64 Members (up to 8 per group) 2 max. per system up to 40 CO lines may be in queue per group

8 Groups 64 Members (up to 8 per group) Station or Pilot (Programmable)

8Groups 64 Ports (up to 8 per group)

In-Band Signaling (DTMF) Yes ([60] Turn on; [61 J Turn off) CO Lines - Programmable 12 digit (DTMF) string if no digits are pm-programmed 15 seconds of silence followed by busy tone. Stations - 15 seconds of silence followed by busy tone.

1 pan (either located on the CPB or on the optional FtS232C Module

(RSM) mounted on the APL Board)

Station Cards:

KIB

SLT OPX

CO Cards:

COB

Issue 1, June 1991

Each KIB Board supports eight (8) electronic telephones, phone boxes or DSS/DLS units

Each SIB Board supports eight (8) 2500-type (DTMF) telephones Each OPX Board provides four (4) FCC Registered OPX ports (reduces system station capacity by four (4) pans)

Each COB Board can support up to eight (8) loop start CO/PBXCen-

trex lines.

Each COA Board can support up to eight (8) loop start CO lines.

400-7

Page 81

STARPLUS@

96EX

Key Telephone System

Table 400-l System Capacity (Cont’d)

DTMF Receivers: DTMF Senders:

Page Zones:

Internal:

External:

AC Input to Power Supply

Power Consumption

Power Supply Fuse - AC input Longitudinal Balance:

Idle Channel Noise:

6 max (two (2) on the APL four (4) additional provided on the optional SLU board)

3 .max (two (2) on the APL, one (1) addiiionai provided on the optional SLU board)

4 Zones

1 Zone (Reguires APL Board)

Table 400-2 Electrical Specifications

117V ac k I OY& 60 Hz single phase 120~ AC @6A

720 watts (maximum) (2 power supplies + Expansion KSU)

5A 125V AC 60 db from 200 Hz to 1,000 Hz

40 db from 1,000 Hz to 4,000 Hz Less than 15 dbmco for all connections

Cross Talk Attenuation:

Single Frequency Distortion:

(300 Hz - 3,400 Hz)

Ringing Sensitivity:

Ringer Equivalence Number: (REN)

CO Line Signaling - DTMF:

Input Level Range: Music Source (input)

Contact Rating

External Page Control Loud Bell Control RAN Port Control

External Page Port

Output Impedance Output Power

UL File Number:

Greater than 75 dbm Station to CO and Station to

Station Station to CO Line and Station to Station:

Better than 2.0% or 34 db Output level -30 dbm to 0 dbm

16 Hz to 30 Hz at 40 VRMS minimum 30 Hz to 67 Hz at 50 VRMS minimum

0.5B Frequency pair at -5 dbm +1 .O dbm

Frequency tolerance kl.5%

+lO db maximum 2 mW max. at 0 dBm

2K ohms input impedance 1 .OA, 24V dc

I .OA, 24V dc 1 .OA, 24V dc

600 ohms @ 0 dBm

1 mW Maximum El 09461

400-6

issue 1, June 1991

Page 82

Table 400-3 Environmental Specifications

Operating Temperature Recommended Operating Temperature

Storage Temperature

Relative Humidity

Heat Dissipation (BTU’s)

Table 400-4 Loop Limits

Electronic Telephone: (including Single Line Telephone, Phone Box, and DSS/DLS)

Off-Premise Extensions (OPX)

Table 400-5 Dialing Specifications

32’tolO4’F 70’ to 78’ F

-40’ to 140’ F 5% to 90% non-condensing 2450 BTU’s Maximum (Both power supplies)

500 feet of 26 AWG Cable 1000 feet of 24 AWG Cable 1500 feet of 22 AWG Cable

1400 Ohms maximum loop, not including telephone.

DTM F Dialing

Frequency Deviation Rise Trne Duration of DTMF Signal Interdigit Time

PULSE Dialing

Pulse Dialing Rate Pulse Break/Make Duration

Dialing Memory

System Speed Dialing Station Speed Dialing Save Number Redial Last Number Redial

cm TYP

Table 400-6 FCC Registration Numbers

For Systems configured as a key system (button

appearance) use:

For Systems configured as a hybrid system (dial

access codes) use:

kl% 3 msec. 75 msec. minimum 75 msec. minimum

10 or 20 pps.

60/40 or 66/33

80 numbers (24 digits) 20 numbers (24 digits)

I number (32 digits) 1 number (32 digits)

Loop Start

DLP82V-17568-KF-E

DLP82V-17568-MF-E

Issue 1, June 1991 400-g

Page 83

SrAwLus@ 96EX

Key

Telephone System

Table 400-7 Dimensions

BASIC KEY SERVICE UNIT

Height 17.r

Width

Depth 13.3”

Weight 60 lbs. (unloaded)

EXTERNAL POWER SUPPLY HOUSING (EPS)

Height 13.1”

Width 13.5”

Depth 12..w

Weight 36 lbs. (loaded)

DSS/DLS CONSOLE

Height Width 5.5”

Depth 9.125”

Weight 2 lbs.

PHONE BOX

Height 1.75” Width 5.Y Depth 4

Weight 1 lb.

23”

3”

and Weight

EXPANSION KEY SERVICE UNIT

Height 17.8” Width 15.6”

Depth

Weight 45 lbs. (loaded)

POWER SUPPLY

Height 4.75”

Width 4

Depth 9”

Weight

KEY TELEPHONE

Height 3.75”

Width

Depth

Weight

13.3”

5 lbs.

8.0” 85 3 lbs.

Table 400-8 Miscellaneous Specifications

Memory:

Random Access Memory (RAM):

Programmable Read-Only-Memory (PROM) Telephone Transmitter: Talk Paths:

CO/PBXICentrex paths: Intercom Paths:

Music Channels:

Account Codes:

Number of digits per code:

Number of Account Codes:

Speed Dialing Capacity:

System Speed Station Speed

128K expandable to 512K.

384K expandable to 512K.

Electret mic compatible.

40 CO/PBXCentrex talk paths (non-blocking)

14 talk paths (only 12 available for SLTs) 1 channel provides music for music-on-hold and

background music

up to 12 unverified digits unlimited

1360 total bins in system 80 bins per system 1280 bins per system

Page 84

Table 400-9 Key Telephone Audible

Signals

TYPE OF SIGNAL

Key Telephone Signals: Incoming CO Line Intercom Tone Ringing Intercom Call Announce W-V

Transferred CO Line CO Line Recall

Message Wait Call Back Message Wait Reminder Tone CO Queue Call Back Camp-on

Paging Alert Tone

Key Telephone Confidence Tones Intercom Ringback

Call Announce Busy Tone

Error Tone Intercom Dial Tone DND Tone

Paging Confirmation Programming Confirmation Programming Error Confimation Tone

FREQUENCY

121511471

1215/l 471

935

1215ll471 1215/1471

1215t1471

771 1215/l 471 1215/1471

935

701 935 701 701 701 701

935

1471

SIGNAL DURATION

0.8s onI2.4~ off; repeated

0.4s on/o.4s off/o.4s on/2.os off

0.2s otVO.2~ off (3 bursts)

0.8s orV2.4~ off

0.8s onl2.4~ off

0.4s onfo.4s offlO.4s oIv2.os off

0.6s on (timed)

0.2s orVO.6~ off; repeated

0.2s orVO.2~ offIO.2~ on (once) 1 sec. (burst)

0.4s on/o.4s ofvo.4s olv2.os off

0.2s 011/0.2s off (3 bursts)

0.4s orVO.4~ off, repeated

0.2s orVO.2s off, repeated Continuous

0.2s orVO.2s off, repeat 3~‘s. pause, 0.5s repeat

1 set burst

1.4 set burst

0.2s on/O.2s off, 6x’s 1 set burst, I time

Issue 1, June 1991

400-l 1

Page 85

mARPLUS@

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Key Telephone System

Table 400-10 DSS/BLF Button Visual Indicators

TYPE OF SIGNAL

Off-Hook/Busy (All Stations)

Incoming Intercom Ring (Destination) Call Announce (Destination) Message Wafting Call Back (Destination)

Do Not Disturb (All Stations)

Door Box Calling (Assigned Stations) Automatic Call Back (Destination)

Table 400-l 1 CO Line Button Visual Indicators

TYPE OF SIGNAL INDICATOR FLASH RATES

~--r INDICATOR FLASH RATES

Steady 120 ipm flutter 120 ipm flutter 120 ipm flutter

60 ipm flash

30 ipm flash

120 ipm flutter

Incoming CO Ring

Transferred CO Ring

Recall

Queued Line

Exclusive Hold System Hold I-Hold (only when hold preference is system) In Use

30 ipm flash

120 ipm flash

460 ipm flutter

120 ipm flash

60 ipm wink

30 ipm double flash

Steady

400-12 Issue 1, June 1991

Page 86

sTARPLUS@

96EX

Key Telephone System

Table 400-12 Function Button Visual indicators

TYPE OF SIGNAL INDICATOR FLASH RATES

Call Forward (active) Message Waiting (active) Camp-on (active) Call Back (active-initiator) CO Line Queue (active)

Do Not Disturb (DND active) Mute (microphone off, handset xmit off) ON/OFF (speakerphone on/on-hook dialing Conference (active) Hold (Camp-on) Hold (all intercom channells busy) Speed (momentarily ON until bin address dialed)

Personalized Messages

intercom Call (Hold Button)

LOOP

Pool Transfer

Flash

Pickup

30 ipm flash

15 ipm flash

60 ipm flash

120 ipm flash

Steady

60 ipm flash

Steady Steady Steady

120 ipm flash

Steady

Steady 15 ipm flash 15 ipm flash

Same as CO Line buttons

Steady until transfer complete

Steady during dialing

Momentary ON

Issue 1, June 1991

400-l 3

Page 87

sTARPLUS@

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Key Telephone System

Table 400-13 Single Line Telephone Audible Signals

TYPE OF SIGNAL

Incoming CO Line Intercom Tone Ringing

Transferred CO Line

CO Line Recall

CO Queue Call Back

Sinale Line Confidence Tones:

Intercom Ringback Call Announce Busy Tone Error Tone Intercom Dial Tone DND Tone

Paging Time-out Call MD Warning Tone Camp-on Tone Conference Warning Tone Confirmation Tone DND Warning Tone

FREQUENCY

Hz, 50-9OV AC

SIGNAL DURATION

2.osotl/4.osoff

l.Oson/O.2soff/O.8son/4.Osoff

2.0s otv4.osoff

2.0s0~4.0s0ff

2.0s orv4.osoff

1 .Os oti3.Os off; repeated

0.2s on/O.2s off (3 bursts)

0.5s on.IO.5~ off: repeated

0.5s on/O.% off; repeated Continuous

0.2s 011/0.2s off, repeat 3x’s, pause, 0.5-s; repeated

0.5s on/O.5s off; repeated

0.2s on/O.2s off (six times)

0.2s burst (1 time)

I set burst (I time)

1.4 set burst (1 time)

0.2s on/O.2s off (6 bursts)

Table 400-l 4 Ring Gen./Message Wait

Ring Generator Input: Ring Generator Output: Message Waiting Output: Ring Generator Capacity:

Simultaneous Ringing (same cadence):

Ring Cycles: Maximum Number of Simuttaneous SLTs ring

ing:(cycied)

(RG) Spebifications

Vdc

Hz, SO-90 VAC

90 V dc, unregulated 5 Single Line Telephones

5 25

Page 88

Table400-15 OPXTelephone AudibleSignals

TYPE OF SIGNAL

OPX Signals: incoming CO Line

intercom Tone Ringing Transferred CO Line CO Line Recall CO Queue Call Back

OPX Confidence Tones,

Intercom Ringback Busy Tone

Error Tone

Intercom Dial Tone DND Tone

Paging Time-out

Call FWD Warning Tone Camp-on Tone Conference Warning Tone Confirmation Tone

DND Warning Tone

*Precise Tone Plan

FREQUENCY SIGNAL DURATION

20 Hz, SO-9OV AC 2.0s onI4.os off 20 Hz, 50-9OV AC 1 .Os on/O.2s off/O.8s 01I4.0~ off 20 Hz, 50-9OV AC 2.osorv4.osoff 20 Hz, 50-9OV AC 2.0s on/4.osoff 20 Hz, 50-9OV AC 2.osonf4.osoff

440+480 480+620 480+620 350+440

480+620

480+620 35ot440 35oi440 480+620 350+440 350+440

0.25son/O.2% off, repeated

0.2s orVO.2~ off, repeat 3x’s, pause, 0.5s;

0.2s orVO.2~ off (six times)

0.2sorVO.2~ off (6 bursts)

1 s on/3s off

0.5s otiO.5~ off; repeated

Continuous

repeated

0.5s olvo.5s off

0.2s burst (1 time)

1 set burst (1 time)

1.4 set burst (1 time)

lssuel,Junel991 400-15

Page 89

400.8

The Mean Time Between Failure (MTBF) for each component of the 96EX Key Telephone System is shown in Table 400-l 6. The MTBF figures are calculated based on:

Mean Time Between Failure (MTBF) represents for a particular interval, the total functionina life of a

population of an item divided by the &mber of

failures within the population during the measure-

ment interval. The definition holds for the time. cvcles, miles, events, or other measures of life units. This does NOT provide adefinite failure time but only

indicates possible failure probabilities based on calculations.

MEAN TlME BEWEEN FAILURE W’TW

0 Specifications: BellCoRe “TR-TSY-000332” 0 Quality Factor: Level 2 0 Environmental Factor: Group Benign (1 .O) 0 Method: Parts Count Method

To calculate a particular systems MTBF:

1. multiply the quantity of each component in the system by its failure rate.

Component

Power

SUPPlY

2. Add the resultants from step 1 for all components used to configure a system.

3. Divide the total number derived from step 2 &9 l,OOO,OOO,OOO. This will provide the system’s

MTBF rated in hours.

1 ,ooo,ooo,ooo

Total (from Step 2

X 2064.2 = 4128.4

= System MTBF Rated

= Resultant

in Hours

Table 400-16 Mean Time Between Failures (MTBF)

DEVICE

Basic Key Service Unit (BKSU)

Expansion Key Service Unit (EKSU) Power Supply Unit (PS) DC/DC Convetier (DC/DC)

Central Processor Board (CPB) Central Qffice Interface Board (COB) Key Station Interface Board (KIB) Single Line Interface Board (SIB)

Application Board (APL)

RS-232C Module (RSM) Singie Line DTMFRS Unit (SLU) Power Failure Transfer Unit (PFT) Ring Generator Unit (RG) Battery Charging Unit (BC) Key Telephone DSS/DLS Console Phone Box

FAILURE RATE

574.7

356.9

2064.2

4160.0

16179.3

9341.4

5093.0

10677.4

7818.7.

1212.4

825.2

1615.0

1509.0

2310.6

6022.9

2511.3

4209.2

MTBF IN HOURS

(for a single unit) (for a single unit)

1740038.3

2801905.3 319.9

484449.2 55.3

240384.6 27.4

61807.4 7.1

107050.3 12.2

196347.9 22.4

93655.8 10.7

127898.5 14.6

824810.3 94.2

1211827.4

619195.0 70.7

662690.5 75.6

432788.0 49.4

166033.0 19.0

3986200.1 45.5

237574.8 27.1

MTBF IN YEARS

198.6

138.3

400-16

Issue 1, June 1991

Page 90

sTARPLUS@

96EX

Key Telephone System

SECTION 500

INSTALLATION

500.1 SITE PLANNING

The Starplus 96EX Hybrid Key Telephone System,

like most electronic off ice equipment, should not be subjected to harsh environmental conditions. To

assure easy servicing and reliable operation, several factors must be considered when planning the system installation. Always remember the following

BEFORE installing the KSU and wiring:

The Basic KSU, Expansion KSU and External

Power Supply Housing are designed for wall mounting.

Both power supplies operate on 117V ac, 60 Hz

single phase electricity. A3-wire (parallel blade with ground) receptacle must be provided on a dedicated, separately fused q 5 ampere circuit.

The KSU should be within 25 feet of the telephone company (Telco) RJ2lX. The KSU should be centrally located and care should be taken to stay within prescribed cable lengths. It is recommended that 24 AWG 3-pair twisted cable be used.

Mounting space for standard backboard, or a plywood type board for MDF blocks, if a standard backboard is not used.

A well ventilated area having a recommended

temperature range of 70 to 78 degrees Fahren-

heit and a humidity range of 5 to 90% (non-condensing).

Lighting and accessibilii of KSU for servicing. Protection from flooding, flammable materials,

excessive dust, and vibration. Proximity of radio transmitting equipment, arc

welding devices, copy machines, and other

electrical equipment that are capable of generating electrical interference.

Access to a good earth ground such as a me-

tallic COLD water pipe. Inspect the pipe for

non-metallic joints.

500.2 UNPACKING THE 96EX BASIC SYSTEM

Remove the Key Service Unit from the shipping

carton and stand it upright on a level working surface with the cover facing forward. Remove the cover by turning the two screws on the front of the cabinet l/4 turn and tilting the cover outward.

Remove all remaining items from the Basic System packing box and inspect for shipping damage. The Basic System ships with all the components necessary for a working 8 CO line by 16 station system. The components included in the Basic System Package are:

(1) Basic Key Service Unit (BKSU)

- BKSU Mounting Template

(1) External Power Housing 2 (EPH2)

- EPH2 Mounting Template

- AC Power Cord

- Battery Bypass Board (installed in EPH2)

0 (1) Power Supply (PSl 0)

0 (1) DC/DC Converter (DC/DC)

(1) Central Processor Board (CPB)

- Including 96EX Installation Manual

0 (1) Central Office Board (COB)

(2) Key Station Interface Board (KIB)

- Including 16 Key Station User Guides

(1) Attendant User Guide

Optional System items are:

Expansion Key Service Unit (EKSU)

Additional Central Office Interface Board

Amplified Central Office Interface Board

(COA)

Additional Key Telephone Interface Board

Single Line Telephone Interface Board (SIB)

Off-Premise Extensions Board (OPX)

Applications Board (APL)

Single Line Telephone DTMFRS Unit (SLU)

RS-232C Module (RSM)

Power Failure Transfer Unit (Pm)

Battery Charging Board (BC)

Single Line Ring Generator and Message Wait Power Supply (RG)

Refer to Appendii B for a complete component

offering and their associated part numbers.

Issue 1, June 1991

500-l

Page 91

Key Telephone System

500.3

To ensure that the system will operate properly, a

good earth ground is required. Use of the Telco ground (source not demark) or a metallic COLD

water pipe usually provides a reliable ground path.

Carefully check that the pipe does not contain insulated joints that could isolate the ground. In the absence of the COLD water pipe, a ground rod or other source may be used. A no. 8 AWG copper wire should be used between the ground source and the KSU and EPH2 (25 feet maximum). The farther from the ground source, the larger the ground wire used should be. The wire should be kept as short as possible and can be connected to the ground lug provided on the lower left side of the front face of the

KSU (cover off) (Refer to Figure 500-l) and the right

side of the EPH2.

SYSTEM GROUNDING

500.4 KSU INSTALLATION

Refer to Figures 500-1,500-2, and 500-3 for general mounting arrangements and dimensions. The KSU is mounted in the following manner:

The KSU is designed for wall mounting only, and should not be mounted directly on a masonry or dry walled surface. A wooden backboard (plywood or pressed board) of sufficient size should be attached to the wall for the KSJ to be mounted upon. The KSU mounting template should be used to identify screw hole locations. It is important that the KSU and MDF connecting blocks be mounted on the backboard.

FUSE

66Ml-50 BLOCKS

Figure 500-l Mounting Arrangements

Page 92

STAFif’u.@

96Ex Key Telephone System

17.8” 13.5.

POWER SUPPLY

13.1. 10.8T

HOUSING2

(EPH2)

21.75*,-b/k- 15.125n -4 1

BASIC KSU

DEPTH: 13.3”

EXPANSION KSLJ

-~- --- --- ---- CL

I I 13.5.

DEPTH: 12.8.

Figure 500-2 Mounting Dimensions

Issue 1, June 1991 So-3

Page 93

!~TARPLUS@

CO LINES 01-24 \

96EX

Key Telephone System

BASIC KSU

CCCK K K K K K

U”““, , , , , ,

FBBBB B B 6 B B P

u, L;; 2 2 4 5 R.

POWER FAILURETRANSFER

LOUD

BELL CONTROL

GROUND -

TERMINAL

-7

CABLE RACEWAY

EXPANSION KSU

Illllll Illu ~lllll #IlUll Illll

COVERT0 CONNECTION ON EXPANSION KSU

STATIONS 100-l 47

LEm SIDE OF BASIC KSU

STATIONS

148-195 \

5004

CO LINES

’ 25-40

CABLE RACEWAY

Figure 500-3 Basic KSU and Expansion KSU

lllll lllll lllll lllll Ill IIII lllll lllll lllll III

lllll lllll lllll III III

gj p-fq-)

Issue 1, June 1991

Page 94

sTARPLUS@

96EX Key Telephone System

A. insert 4 (#iO o: larger) screws into the back-

board and tighten enough to hold the weight of

the KSU. Lift the KSU and place it onto the

screws. When the KSU is in position, the screws can be tightened and the KSU is se-

curely mounted.

500.5 LIGHTNING PROTECTION The Starplus 96EX Hybrid Key Telephone System

should have Central Office lines and OPX stations protected with proper lightning surge arrestors. This will provide protection from damaging surges on

sensitive cabling by non-direct lightning strikes.

The protection should contain a compliment of three-

element gasdischarged tubes to ground high potential surges, and associated circuits to absorb and filter lower level surges. This type of lightning protection is available through telephone equipment

supply houses. Care should be taken to ensure that

such protection devices are installed in accordance with the manufacturer’s instructions and to ensure that no more than one set of protectors be installed on central office lines at the installation premises.

Improper installation can be a serious safety hazard.

Failure to provide the proper lightning protection will

increase maintenance expense and require more available spare parts.

500.6

EXTERNAL POWER SUPPLY HOUSING 2 (EPH2) INSTALLATION

NOTE: The second Power Supply (PS) must be

added fo the External Power Supply Housing when

the Expansion KSU is added. The External Power Supply Housing 2 should be wall

mounted onto the same backboard as the KSU. The power supply must be located within three feet of a separately fused 15 ampere, I 17V ac power outlet. A four foot DC output cord is provided for interconnection of the KSU and External Power Supply. A battery backup Bypass Board is installed in the BC slot of the External Power Supply Housing 2 (EPH2).

This is required to provide system power when a

Battery Charging (BC) card is not installed.

The power supply may be located to the left of the

Basic KSU or above the BKSU. NOTE: 7he tight side of the Basic KSU should be

reserved for the Expansion KSlJ. (Refer to Figures 500- 1 and 500-2)

Using the template provided, spot punch the mounting surface through the template four corners. install four (no. 10 or larger) screws into the backboard and tighten to about l/8 inch from the mounting surface. Lift the EPH2 housing onto the four screws and tighten.

Connect the DC output cord of the EPH2 to the Basic KSU by aligning the connector pins, pressing inward,

then turning the collar of the connector clockwise

until tight.

Do not connect AC power cord to an AC

outlet at this time.

500.7

POWER SUPPLY (PS) INSTALLATION

Install the Power Supply(ies) into the EPH2 housing

by sliding them into their respective mounting slots. Lock the power supply(ies) into the EPH2 housing by sliding the mounting lock to the left and tightening by turning clc.ckwise (Refer to Figure 500-4).

Plug the associated AC IN power cord into the AC IN socket on the Power Supply(ies). Then plug the DC cord into the DC output connector on the power

supply(ies).

500.8

BATTERY BACK UP INSTALLATION

A Battery Charging Unit (BC) is an option that can

be instafled in the External Power Supply Housing 2 and will maintain system operation during loss of AC power. A separate external 24V dc battery package must be provided.

Do not make connections with the power applied to the External Power Supply Housing 2. Also remove power from the KSU by turning the power switch to off (located on the left side of the BKSU).

lssuel,Junel991 500-5

Page 95

%AFIPLUS@

96EX

Key Telephone System

PS 1 PSiij

4c 0 x0 WGO

MODEL GPS-7A %k?

l-l

96EX Power Supply (PS)

1OAMA.X

External Power Housing2 - Right Sii

- SHORTING STFW

ON OFI

CAUTION: Remove the shorting stra from

the battew connecting teminals on t

side of the EPH2,,before connecting batteries.

Figure 500-4 Ext. Power Housing2 (EPH2) 81 Power Supply

e tight

Page 96

sTARPLus@

96EX

Key Telephone System

Before installing the Battery Charging Unit (BC) turn off the AC power switch on the front of the EPS. To install the BC, remove the cover of the External Power Supply Housing 2 (EPH2). Locate the BC

card slot and remove the Battery Bypass Board.

Table 50&l Battery Back Up Duration

Battery Amp

Hour Rating

7AH 1 1/2HR. 1 HR. 2OMlN.

14AH 21/2 HR. 2 HR.

4oAH 7 HR.

The BC unit provides a Tone Emitter switch to enable

(ON) or disable (OFF) tone signaling when System Battery Back Up is active (Refer to Figure 500-5). Install the Battery Charging (BC) unit with compo-

nents facing right into the BC card slot of the EPH2.

16x32 24x48 40x96

Configuration

1 HR.

5 l/2 HR. 3 HR.

1 CAUTION: IMPORTANT STEP 1

Remove the shorting strap from the battery connection terminals on the right side of the EPHZ before connecting batteries.

the batteries and protect them.

Use the shortest length of stranded wire pcssible to connect the batteries. Use wire &es recommended by the National Electrical Code ancYor local regulations.

The batteries you are installing MUST be fully charged.

The battery voltage of both 12v batteries con-

nected in series MUST be 22v or greater in

order for the Starpfus 96EX to function properly.

If the manufacturer’s suggested float charge voltage of the batteries is different than 27.3 &3v, then the installer MUST contact VCS field Service for tie approptiate interface. lXs voltage should be br the

ambient temperature expected for the equipment room.

A 12 ampere, 32V minimum fuse or a 12 ampere DC

instantaneous tripping circuit breaker should be installed in line with the battery negative lead to protect the batteries from damage. Refer to the Typical Battery Interconnection Layout, Figure 500-6.

Depending on batteries used, the recharge time to completely recycle a fully discharged battery wfll

follow the examples below:

External batteries

stranded wire with crimp on ring teminals. dc (nomally two 12V dc batteries) package wifh a

40 ampere hour rating is considered maximum. lt is

recommended that maintenance free gel-type batteries be used. The following should be considered when connecting batteries:

Batteries are to be placed in a limited access room or cabinet with adequate ventilation of any battery gases that may be present.

A battery rack or case should be used to secure

may now be connected using

A 24V

Table 500-2 Battery Recharge Time

y?J-ppq

or second power supply installed in EPH2 housing

Switch ON= Tone Enabled Switch OFF= Tone Disabled

Issue 1, March 1992

Figure 500-5 Tone Emitter on BC Card

Page 97

STARPLUS@

96EX

~ 12 VOLT BATrEFIlES (2)

STRAIN RELIEF

CABLE ASSY

=-* MARKER

Key Telephone System

-+* MARKER

+ BA-ITERY

CONNECTOR TERMINAL

CABLE ASSY

AND SEPAFiATOR

Figure 500-6 Typical Battery Interconnection Layout

500.9

PRINTED CIRCUIT BOARD INSTAL-

LATION The Printed Circuit Boards (PCB’s) used to configure the system contain static sensitive components that will require a few simple handling precautions to

avoid damage. Keep all PCB’s in their protective anti-static bags

until they are installed in the KSU. All PCB’s that are

not in protective bags should be handled by the card edges only.

Never lay an unprotected PCB card on a carpet&

surface.

Always use a grounded w&t strap when

handling PCB’s. This will minimize the possibility of static damage.

A. Installing the DC/DC Converter Unit

(DC/DC) Locate and unpack the DC/DC Convefler Unit (DCU). Using the ejector tabs, insert the unit into the BKSU card slot 0 or DC/DC card slot.

EXTERNAL POWER HOUSING2 (EPH2)

B. Installing PCBs NOTE: IMth the exception of the CPB and DC/DC,

PCBs can be safely unplugged wilh thepo wer on but it is suggested that the NormalGen4ce switch be

placed in the %ervicen mode while removing or in-

serting into fhe system.

When inserting a card into the KSU, make sure the

card edges are aligned with the KSU card guides, that the service switch is in the sewice (down) position, and that the component side of the card faces to the right. Note, the card ejector tabs are cclor coded to match the designations on the KSU. Make

sure the PCB’s are securely seated in their respective card connectors.

Press firmly on the card ejector tabs once the PCB

is mounted into the KSU. The service switch should

be returned to the normal (up) position.

C. PCB Programming The COB (Figure 500-g), COA (Figure 500-lo), KIB

(Figure 500-11) SIB and OPX cards each have a

service switch on the front of the card. The switch

should be in the Normal ‘(up) position for normal

operation.

The CPB has a DIP switch assembly for program-

ming various system functions. Make sure the

switches are positioned according to the functions

described in Figure 500-8. The APL board provides

connectors for SLU and RSM.

5og-9 Issue 1, June 1991

Page 98

sTARPLUS@

96EX

Key Telephone System

COLORED TABS

TEST

c37

m +14

GND

ADJUSTMENTS

cl+s @

BGM VOLUME

BACKGROUND MUSIC CONNECTIONS

issue 1, June 1991

Figure 500-7 DC/DC Converter Unit (DC/DC)

500-g

Page 99

sARPLUS@

96EX

YELLOW

COLORED

Key Tiephone System

BAT-

DIP SWlTCHES SW2

l-WRlTE MEMORY (Enable=ON; kable=OFF) 2-CLEAR TO SEND (EnabkON; DiiabledIFF) 3-TRACE OUTPUT (EnabkON; DiiabhOFF) 4-SOR RESTART (EnabkON; DisabkOFF) 5-SMDR (EnabledIN; Dhble=OFF) 6-29 CHARACTER=OFF; 80 CHARACTEkON

XMDR: CPB=OFF; APL=ON 8-INlTlAllZE (EnablezON; DidhOFF)

PROCESS0

Figure 500-B Central Processing Board (CPB)

Page 100

sTARPLUS@

96EX

Key Telephone System

500.10 COPBX CONNECTIONS

An FCC approved RJ2iX connector should be sup-

plied by the Telco at the demarcation point. The RJ2iX should be located within 25 ft. of the KSU.

All CO/PBX line connections are made on the Pl and

P2 cables. The PI connector is located in the Basic KSU and the P2 connector in the Expansion KSU. A COB or COA card must be installed in the associated KSU card slot in order for the CO/PBX line interface connections to be established (Refer to Tables 500-3 and 500-4).

500.1 I AMPLIFIED CENTRAL OFFICE INTER-

FACE BOARD There are eight CO line circuits per card. Each card has a jumper strap (one for each of the eight CO circuits) which is set by the installer during installation for either 0 db (no gain) or +3 db (gain). (Refer to Figure 500-10). GairVno gain affects multi-line conferences and trunk to trunk (DISA or off-net forward) calls. All other installation requirements are

the same as for the standard COB. When Amplifted

CO connections are desired it is recommended that

a!! CO boards in the system be replaced with COA

boards.

500.12 STATION CONNECTIONS There is a 50-pin female amphenol-type connector

on each station KIB, SIB and OPX card. These allow the system to be cabled to the main distribution frame (MDF). Twenty-five pair telephone cabling

must be prepared with mating connectors to extend

the KSU interface circuits to the MDF. The cables are routed through the cable clamps at the bottom of the KSU to the MDF. These cables are then termi-

nated on industry standard 66Ml-50 type punch-

down connector blocks (Refer to Tables 500-5, 500-6, and 500-7). It is recommended that 66Mi -50 split blocks with bridging clips be used to simplify

troubleshooting and to quickly isolate faults.

The amphenol type connectors will be on the front edge of the printed circuits boards which are plugged into the green colored card slots. These connectors require male plug-ended cables for proper attachment. The actual quantity of cable required depends on the size of the system. Each time a station card is added to the system, another connector is required. A maximum of six station boards can be installed in the basic KSU.

After the amphenol type cable connector has been attached, the cable should be anchored to the cable clamps at the bottom of the KSU with tie wraps in order to prevent accidental disconnection.

The Expansion KSU contains four station slots (Refer to Figure 500-3).

500.13 POWER FAILURE TRANSFER AND LBC CONNECTIONS

The Power Failure Transfer Unit contajns the Loud Bell Control contacts. The package should contain:

- 1PFT

- 1 two-connector terminal strip

- 1 amphenol clip.

- 2 jack screws

- 4 washer screws

- I plastic terminal strip protector

A. Power Failure Transfer (PFT)

A maximum of two, optional Power Failure Transfer

Units (PFT) can be installed in the Basic KSU. In the event of a commercial power failure, up to six CO/

PBX lines per PFT can automatically transfer to single line telephones for emergency communications. These SLT’s can be either rotary or DTM F but must be equipped with CO powered ringers. These SLT stations do not have to be used for intercom, but can be if so desired.

The PFT also provides the contact closure for Loud Bell Control/CO Line Control. The PFT has a 50-pin male amphenol connector that allows a 25-pair cable to be installed and terminated at the MDF.

(Refer to

Figure 500-12 and Table 500-6 for PFr connec-

tions).

B. Loud Bell Control (LBC) The Statplus 96EX System provides relay contact

closure to activate optional external signaling equipment during incoming CO line ringing or to activate ancilliary equipment.

The stations for Loud Bell Control are selected as

part of system programming.

Either or both of the LBC circuits may be assigned to any one station, to separate stations or to a CO Line to provide wntact closure while that CO Line is busy. The dry wntacts

will follow the ringing condition of that station or will

remain closed when assigned to a CO line.

The LBC wntacts are installed underneath the PFT

in the Basic KSU (Refer to Figure 500-3).

A. Using the two jack screws, mount the tvvo-con-

nectar terminal strip to the BKSU.

B. Take the RD/OR wire on the back of the termi-

nal strip and route through the slot where the PFT is mounted and wnnect to the RD/OR wire

on the back of the PFT.

C. Connect the appropriate wire (I or 2) tie

wrapped to the PFT mounting hole to the Kl wnnector on the PFT.

D. Insert the PFT into the hole provided (Refer to

Figure 500-3) and fasten with two washer

screws.

Issue 1, June 1991

500-l