Page 1
STARPLUS”
2448EX
HYBRID KEY TELEPHONE SYSTEM
GENERAL DESCRIPTION, INSTALLATION AND
MAINTENANCE MANUAL
(Including Feature Package II)
:
,
Page 2
sTARPLUS@
2448EX
Hybrid Key Telephone System
TABLE OF CONTENTS
SECTION 100
100.1
100.2
100.3
100.4
SECTION 200
200.1
200.2
200.3
200.4
200.5
200.8
200.7
200.8
200.9
200.10
200.11
200.12
200.13
200.14
200.15
200.16
200.17
200.18
200.19
200.20
200.21
200.22
200.23
200.24
200.25
200.26
200.27
200.28
200.29
200.30
200.31
200.32
200.33
200.34
200.35
200.36
200.37
200.38
200.39
200.40
200.41
200.42
200.43
200.44
..........
loo-l
;;;f
-
200-l
200-i
200-l
200-l
200-l
200-l
200-i
200-6
200-6
200-6
200-6
200-6
200-6
200-7
200-7
200-7
200-7
200-8
200-8
200-8
200-8
200-8
200-8
200-8
200-l 0
200-10
20;:;
-
200-l 0
200-10
INTRODUCTION
PURPOSE
REGULATORY INFORMATION (USA)
REGULATORY INFORMATION (CANADIAN) ..............................................
UUCSA SAFETY COMPLIANCE
...................................................................................................... 100-l
......................................................................................
.......................................................... 100-l
...................................................................
FEATURE DESCRIPTION ....................................................................
ACCOUNT CODES
AlTENDANT RECALL
AUTOMATIC PAUSE INSERTION WITH SPEED DIAL
AUTOMATIC PRIVACY
AUTOMATIC SELECTION
BACKGROUND MUSIC
BASIC KEYSET COMPATIBILITY..
BATTERY BACK-UP (MEMORY)
BATTERY BACK-UP (SYSTEM) ......................................................... .
BUSY LAMP FIELD (BLF)
CALL ANNOUNCE . PRIVACY
CALL BACK ....................................................................................................
CALL FORWARD: STATION
CALL FORWARD: PRESET
CALLING STATION TONE MODE OPTION
CALL PARK
CALL PICK-UPCALL TRANSFER
CAM P-ON
CAMP-ON RECALL
CANNED TOLL RESTRICTION
CENTREX COMPATIBILITY
CENTREXIPBX TRANSFER
CHAINING SPEED BINS
CO LINE ACCESS
CO LINE CONTROL (CONTACT) ..................................................................
CO LINE GROUPS ..........................................................................................
CO LINE LOOP SUPERVISION
CO LINE QUEUE ...........................................................................................
CO LINE INCOMING RINGING ASSIGNMENT ............................................
CO RING DETECT
CONFERENCE
DATA BASE PRINTOUT (DUMP) ..................................................................
DEFAULT BUIl-ON MAPPING
DIAL PULSE SENDING
DIALING
DIRECT INWARD SYSTEM ACCESS (DISA)
DIRECT STATION SELECTION ..................................................................
DIRECTED
DO NOT DISTURB (DND).
DTMF SENDING ..........................................................................................
EMERGENCY TRANSFER
END TO END SIGNALLING.. .......................................................................
EXCLUSIVE HOLD
....................................................................................................
....................................................................................................... 200-6
PRIVILEGES..
........................................................................................
................................................................................... 200-l
................................ 200-l
..................................................................................
.............................................................................
.................................................................................
............................................................... 200-l
.................................................................. 200-l
.............................................................................. 200-l
......................................................................
.........................................................................
........................................................................... 200-6
..................................................
...............................................................................................
..........................................................................................
........................................................................................
..................................................................... 200-7
..........................................................................
.......................................................................... 200-7
............................................................................... 200-7
......................................................................................... 200-7
...................................................................... 200-7
......................................................................................... 200-8
..............................................................................................
......................................................................
.................................................................................
................................................................................. 200-8
...............................................
PICK-UP..
CALL
...................................................................................... 200-l 0
........................................................................
.........................................
..........................................................................
..” ..............................
Issue 3, August 1991
i
Page 3
Hybrid Key TelephoneSystem
sTARPLUS@
2448EX
200.45
200.46
200.47
200.48
200.49
200.50
200.51
200.52
200.53
200.54
200.55
200.56
200.57
200.58
200.59
200.60
200.61
200.62
200.63
200.64
200.65
200.66
200.67
200.68
200.69
200.70
200.71
200.72
200.73
200.74
200.75
200.76
200.77
200.78
200.79
200.80
200.81
200.82
200.83
200.84
200.85
200.86
200.87
200.88
200.89
200.90
200.91
200.92
200.93
200.94
200.95
200.96
200.97
200.98
EXECUTIVUSECRETARY TRANSFER ..................................................... .200-l
EXTERNAL NIGHT RINGING ..................................................................... .200-10
FLASH ...........................................................................................................
FLASH WITH SPEED DIAL.. ....................................................................... .200-10.
FLEXIBLE ATTENDANT.. ............................................................................. 200-10
FLEXIBLE BUTTON ASSIGNMENT
FORCED ACCOUNT CODES
FORCED LEAST COST ROUTING (LCR)
GROUP CALL PICK-UP
............................................................................... 200-l 1
............................................................. 200-l 0
..................................................................... .200-l 1
................................................... 200-I 1
HEADSET COMPATIBILITY.. ...................................................................... .200-l 1
HEARING AID COMPATIBLE ..................................................................... .200-11
HOLD PREFERENCE ................................................................................. .200-l
HOLD RECALL
............................................................................................. 200-l 1
INTERCOM CALLING .................................................................................. 200-l 1
INTERCOM SIGNALING SELECT.. ............................................................. 200-l 1
LAST NUMBER REDIAL
(LNR)
................................................................... .200-l 1
LCD INTERACTIVE DISPLAY.. .................................................................... 200-l 1
LEAST COST ROUTING (LCR)
LOOP BUlTON CO LINE ACCESS
................................................................... 200-i 1
............................................................. 200-l 2:
LOUD BELL CONTROL (LBC) .................................................................... .200-12
MEET ME PAGE.. ........................................................................................ .200-12
MESSAGE WAITING.. .................................................................................. 200-12
MESSAGE WAITING REMINDER TONE .................................................... 200-12
MUSIC ON HOLD ......................................................................................... 200-13
MUTE KEY.. .................................................................................................. 200-13
NIGHT SERVICE .......................................................................................... 200-13
OFF-HOOK SIGNALING .............................................................................. 200-13
ON HOOK DIALING.. ................................................................................... .200-13
ON LINE PROGRAMMING.. ......................................................................... 200-13
PAGING ........................................................................................................ 200-13
PAUSE TIMER.. ............................................................................................ 200-13
PBX DIALING CODES.. ................................................................................ 200-13
PERSONALIZED MESSAGES.. ................................................................... 200-13
PHONE BOX.. ............................................................................................... 200-14
POOL BUTTON OPERATION ...................................................................... 200-14
PREFERRED LINE ANSWER
...................................................................... 200-14
PRIVACY RELEASE.. ................................................................................... 200-14
PRIVATE LINE.. ............................................................................................ 200-14
PULSE-TO-TONE SWITCHOVER ........................... ................................... 200-14
RANGE PROGRAMMING ....................................... .................................. 200-14
REMOTE ADMINISTRATION.. ..................................................................... 200-14
REMOTE SYSTEM MONITOR AND MAINTENANCE.. ............................... 200-14
SAVE NUMBER REDIAL (SNR). .................................................................. 200-15
SINGLE LINE TELEPHONE (SLT) COMPATIBILITY .................................. 200-15
STATION MESSAGE DETAIL RECORDING (SMDR). ............................... .200-15
SPEAKERPHONE ........................................................................................ 200-15
STATION CLASS OF SERVICE.. ................................................................. 200-l 5
STATION SPEED DIAL ................................................................................
SYSTEM CAPACITY .................................................................................... 200-l 5
SYSTEM HOLD ............................................................................................ 200-l 5
SYSTEM SPEED DIAL ................................................................................. 200-l 5
TOLL RESTRICTION (TABLE
DRIVEN)
......................................................
. TRANSFER RECALL.. ..................................................................................
UNIFORM CALL DISTRIBUTION (UCD). .................................................... .200-16
0
200-10
1
200-15
200-l 5
200-l 6
ii
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Hybrid Key Telephone System
200.99
200.100
200.101
ioo.102
200.103
200.104
200.105
200.106
200.107
200.108
200.109
200.110
200.111
200.112
200.113
200.114
200.115
200.116
200.117
200.118
200.119
200.120
200.121
200.122
200.123
200.124
200.125
200.126
200.127
UNIVERSAL NIGHT ANSWER (UNA)
VOICE MAIL
VOLUME CONTROLS
CALL FORWARD
CAMP ON
CONFERENCE
GROUPS (VM). ....................................................................... 200-16
.................................................................................
......................................................................................... 200-I 7
............................................ .
............................................................................................ 200-17
DIRECT OUTSIDE LINE ACCESS ..............................................................
DIRECT OUTSIDE LINE RINGING
DIRECTED CALL PICK-UP
..........................................................................
DO NOT DISTURB (DND). ...........................................................................
GROUP CALL PICK-UP
............................................................................... 200-17
.........................................................
b200-16 ’
200-16
........................................................
200-17
200-17
.............................................................. 200-17
200-I 7
200-17
INTERCOM CALLING .................................................................................. 200-17
MESSAGE WAITING/CALL BACK ..............................................................
MESSAGE WAITING
NIGHT SERVICE
INDICATION
............................................................. 200-17
........ . ................................................................................ 200-17
QUEUING .....................................................................................................
STATION SPEED DIAL ................................................................................
SYSTEM SPEED DIAL
TRANSFER
.................................................................................................. 200’17
................................................................................. 200~17
AlTENDANT OVERFLOW ..........................................................................
AlTENDANT OVERRIDE
ATTENDANT POSITION..
............................................................................
............................................................................
200-17
200-l 7
200-17
200-17
200-18
200-18
AlTENDANT RECALL.. ............................................................................... 200-18
TIME AND DATE PROGRAMMING.. ...........................................................
200-18
All-ENDANT SEARCH ................................................................................ 200-18
BUSY IAMP FIELD INDICATORS..
DIRECT
MAPPING
RELEASE
STATION
CALLING ....................................................................... 200-18
OPTIONS.. ..................................................................................
KEY..
........................................................................................... 200-18
.............................................................
.200-18
200-18
:
SECTION 300
300.1
300.2
300.3
300.4
300.5
300.6
300.7
300.8
300.9
300.10
300.11
300.12
300.13
300.14
300.15
300.16
300.17
300.18
300.19
300.20
300.21
300.22
300.23
FEATURE OPERATION
INTRODUCTION
TELEPHONE
KEY
ANSWERING AN OUTSIDE CALL
PLACING AN OUTSIDE CALL ON HOLD
ANSWERING A RECALL ...............................................................................
............................................................................................ 300-I
STATION
........................................................................
FEATURES..
................................................... 300-I
300-l
................................................................ 300-3
.....................................................
300-3
300-3
ACCOUNT CODES ........................................................................................ 300-3
PLACING AN OUTSIDE CALL (Automatic Line Selection). ...........................
BACKGROUND MUSIC
(Optional)
................................................................ 300-4
AUTOMATIC SELECTION .............................................................................
300-4
300-4
CALL BACK .................................................................................................... 300-4
CALL FORWARD: STATION ........................................................................
CALL FORWARD: PRESET
.......................................................................... 300-5
300-4
CALLING STATION TONE MODE OPTION.. ................................................ 300-5
CALL PARK
.................................................................................................... 300-5
CALL PICK-UP: GROUP ............................................................................... 300-S
CALL TRANSFER .......................................................................................... 300-6
CO CALLS TRANSFERRED TO A STATION FORWARDED TO VM
......... .300-6
CAMP-ON ....................................................................................................... 300-6
CO LINE ACCESS
LINE QUEUING
CO
............................................................
....................................................................................... 300-7
..........................
.:.
300-6
CONFERENCE COMBINATIONS ................................................................. 300-7
DIRECTED CALL PICK-UP ............................................................................ 300-7
DIRECT INWARD SYSTEM ACCESS (DISA)
...............................................
300-7
Issue 3, August 1991
. . .
III
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Hybrid KeyTelephoneSystem
sTARPLUS@
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300.24
300.25
300.26
300.27
300.28
300.29
300.30
300.31
300.32
300.33
300.34
300.35
300.36
300.37
300.38
300.39
300.40
300.41
300.42
300.43
300.44
300.45
300.46
300.47
300.48
300.49
300.50
300.51
300.52
300.53
300.54
300.55
300.56
300.57
300.58
300.59
300.60
300.61
300.62
300.63
300.64
300.65
300.66
300.67
300.68
300.69
300.70
300.71
300.72
300.73
300.74
300.75
300.76
300.77
DO
NOT DISTURB ....................................................................................... ..300- 8
EXCLUSIVE HOLD
EXECUTIVUSECRETARY TRANSFER
FLASH
........................................................................................................... ..300- 8
FLASH ON INTERCOM
FLEXIBLE BUlTON ASSIGNMENT ...............................................................
..........................................................................................
........................................................
..................................................................................
300-8
300-B
300-8
300-8
INTERCOM CALLING ................................................................................... .300-Q
LAST NUMBER REDIAL
...............................................................................
LEAST COST ROUTING ................................................................................
.300-Q
300-Q
LCR QUEUE CANCEL ................................................................................... 300-Q
MEET ME PAGE
........................................................................................... 300-I 0
MESSAGE WAITING .................................................................................... 300-I 0
MUTE BUTTON ............................................................................................ 300-I 0
PAGING ........................................................................................................ 300-I 0
PBWCENTREX TRANSFER ..................................... . ................................ ..300-10
PERSONALIZED MESSAGES ..................................................................... 300-I 0
PHONE BOX RINGING ................................................................................
PULSE TO TONE SWITCHOVER
................................................................ 300-I 1
300-I 0
REMOTE MAINTENANCE .......................................................................... .300-l 1
SAVE NUMBER REDIAL.. ............................................................................ 300-I 1
PROGRAMMING PBXICENTREX CODES ONTO A FLEX BUlTON.. ...... .300-11
SPEAKERPHONE
........................................................................................ 300-I 1
STATION SPEED DIAL ................................................................................ 300-I 1
STORING SPEED NUMBERS
..................................................................... 300-I 2
SYSTEM SPEED DIAL ................................................................................. 300-I 2
UNIVERSAL NIGHT ANSWER (UNA). ........................................................ .300-12
VOICE MAIL OPERATION (VU) .................................................................. 300-12
VOLUME CONTROLS.. ............................................................................... .300-l 3
CALL BACK ................................................................................................. .300-l 3
CALL FORWARDING .................................................................................. .300-13
CALLING STATION TONE MODE OPTION ................................................ 300-I 3
CAMP-ON .................................................................................................... .300-l 3
CALL PARK (System) .................................................................................. .300-13
CALL TRANSFER:. ....................................................................................... 300-13
CLEAR CALL FORWARD, DND, PERSONALIZED MESSAGES .............. -300-14
CO LINE QUEUING ..................................................................................... .300-14
ADD-ON CONFERENCE.. ............................................................................ 300-14
DIRECT OUTSIDE LINE ACCESS.. ............................................................ .300-14
DIRECTED CALL PICK-UP ......................................................................... .300-14
DO NOT DISTURB
...................................................................................... -300-l 4
PBX/CENTREX TRANSFER (Flash Command to CO Line) ....................... .300-14
GROUP CALL PICK-UP
.............................................................................. .300-l 4
PLACING CALLS ON HOLD ....................................................................... .300-l 4
INTERCOM CALLING
................................................................................. -300-l 4
LCR QUEUING (Automatic). ........................................................................ .300-14
LCR QUEUE CALL BACK
............................................................................ 300-14
LCR CANCEL ............................................................................................... 300-I 5
MESSAGE WAITING..
..................................................................................
300-I 5
PERSONALIZED MESSAGES.. ................................................................... 300-15
PAGING ........................................................................... .:. .......................... 300-I 5
STATION SPEED DIAL ................................................................................ 300-I 5
STORING STATION SPEED NUMBERS.. ...................................................
SYSTEM SPEED DIAL.. ...............................................................................
UNIVERSAL NIGHT ANSWER (UNA).
........................................................ .300-15
300-I 5
300-15
iv
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sTARPLUS@
2448EX Hybrid Key Telephone System
300.78
300.79
300.80
300.81
300.82
300.83
300.84
300.85
300.86
300.87
300.88
300.89
300.90
300.91
300.92
300.93.
300.94
300.95
300.96
310.1
SECTION 400
400.1
\
400.2
400.3
400.4
400.5
400.6
400.7
ANSWERING AN OUTSIDE CALL ..............................................................
PLACING OUTSIDE LINE
ANSWERING A RECALLING OUTSIDE LINE ............................................ 300-16
ATTENDANT OVERRIDE ............................................................................
AlTENDANT RECALL ................................................................................. 300-l 6
INTERCOM CALLING ..................................................................................
NIGHT SERVICE.. ........................................................................................ 300-16
SETTING SYSTEM TIME AND DATE ......................................................... 300-16
STORING SYSTEM SPEED NUMBERS ..................................................... 300-l 7
AlTENDANT TRANSFER SEARCH ........................................................... 300-17
PLACING AN OUTSIDE CALL (Automatic Line Selection)
CALL PARK .................................................................................................. 300-17
DO NOT DISTURB INDICATION.. ............................................................... 300-17
CALL TRANSFER ........................................................................................
CAMP-ON .....................................................................................................
FLEXIBLE BUTTON PROGRAMMING.. ...................................................... 300-18
MEET ME PAGE .......................................................................................... 300-18
PAGING
RELEASE BUlTON
LCD DISPLAYS.. ............................................................................................ 310-I
........................................................................................................ 300-18
ON
HOLD
.......................... 300-l 7
..................................................................................... 300-18 :
SYSTEM DESCRIPTION AND SPECIFICATIONS.. ....................
SYSTEM TECHNOLOGY.. ............................................................................. .400-l
COMMON EQUIPMENT ................................................................................
OPTIONAL COMPONENTS .......................................................................... 400-3
STATIONS.. .................................................................................................... 400-4
SYSTEM CAPACITY
SYSTEM SPECIFICATIONS.. ........................................................................ 400-4
MEAN TIME BETWEEN FAILURE (MTBF) ................................................. 400-13
...................................................................................... 400-4
300-l 6
- 300-l 6 ..........................................................
300-l 6
300-l 6
300-l 7
300-l 8
400-l
400-l
SECTION 500
500.1
500.2
500.3
500.4
500.5
500.6
500.7
500.8
500.9
500.10
500.11
500.12
500.13
500.14
500.15
500.16
500.17
500.18
500.19
500.20
500.21
500.22
500.23
INSTALLATION ........................................................................................
SITE PLANNING ............................................................................................ 500-l
UNPACKING THE 2448EX BASIC SYSTEM ................................................ 500-l
SYSTEM GROUNDING ................................................................................. 500-2
KSU INSTALLATION ...................................................................................... 500-2
LIGHTNING PROTECTION ...........................................................................
EXTERNAL POWER SUPPLY HOUSING (EPH) INSTALLATION.. ............. 500-S
POWER SUPPLY (PS) INSTALLATION.. ...................................................... 500-S
BATTERY BACK UP INSTALLATION .............................. . ............................ 500-S
PRINTED CIRCUIT BOARD INSTALLATION.. .............................................. 500-7
CO/PBX CONNECTIONS
STATION CONNECTIONS
POWER FAILURE TRANSFER AND LBC CONNECTIONS.. ..................... 500-14
KEY TELEPHONE INSTALLATION.. ...........................................................
DSS/DLS INSTALLATION
PHONE BOX INSTALLATION .......................................................................
SINGLE LINE TELEPHONE JNSTALIATION.. ............................................ 500-17
WALL MOUNTING THE TELEPHONE.. ...................................................... 500-17
HEADSET INSTALLATION..
APPLICATION BOARD (APB) CONNECTIONS.. .......... . ............................. 500-20
INSTALLING RECORDED ANNOUNCEMENT DEVICE(S). ....................... 500-20
INSTALLING THE SINGLE LINE TELEPHONE DTMFRS UNIT
INSTALLING THE RSM (Additional RS-232C port) ...................................... 500-20
RS-232C CONNECTIONS ........................................................................... 500-20
..............................................................................
............................................................................ 500-8
............................................................................ 500-14
........................................................................
._
(SLU)
500-l
500-S
500-8
500-14
500-17
500-17
..... .500-20
Issue 3, August 1991
V
Page 7
Hybrid KeyTelephoneSystem
sTARPLUs@
2448EX
500.24
500.25
SECTION 600
600.1
600.2
600.3
600.4
600.5
600.6
SECTION 610
610.1
610.2
610.3
610.4
610.5
610.6
610.7
610.8
610.9
610.10
610.11
610.12
610.13
610.14
610.15
610.16
610.17
610.18
610.19
610.20
610.21
610.22
610.23
610.24
610.25
610.26
610.27
610.28
610.29
610.30
610.31
610.32
610.33
610.34
610.35
610.36
610.37
BACKGROUND MUSIC AND
MUSIC-ON-HOLD
........................................
-500-a
RING GENERATOR AND MESSAGE WAlTlNG POWER SUPPLY UNIT . . 500-28
CUSTOMER DATA BASE PROGRAMMING
INTRODUCTION
PROGRAM MODE ENTRY (Data Terminal)
PROGRAM MODE ENTRY (Key Station)
INITIALIZATION
CUSTOMER DATA WORKSHEETS
DATA BASE FIELDS
............................................................................................
..................................................
..................................................... ..600- 7
..............................................................................................
..............................................................
......................................................................................
SYSTEM PARAMETERS PROGRAMMING
SYSTEM HOLD RECALL TIMER
EXCLUSIVE HOLD RECALL TIMER
TRANSFER RECALL TIMER
PRESET FORWARD TIMER
PAUSE TIMER
................................................................................................
CALL PARK RECALL TIMER
CONFERENCE TIMER
...................................................................................
MESSAGE WAIT REMINDER TONE
PAGING TIMEOUT TIMER
CO RING DETECT TIMER
HOLD PREFERENCE
AUTOMATIC PRIVACY
EXTERNAL NIGHT RING
ATTENDANT OVERRIDE
ATTENDANT STATION..
LOUD BELL
CONTROL..
PBX DIALING CODES
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..................................................................................
...............................................................................
..............................................................................
................................................................................
............................................................................... .61 O-8
...................................................................
EXECUTIVE/SECRETARY PAIRS
UNIFORM CALL DISTRIBUTION (UCD). .....................................................
STATION MESSAGE
DETAIL RECORDING (SMDR).
SET ADMIN. PASSWORD
DIAL PULSE PARAMETERS
LCR ENABLE.. ..............................................................................................
DISA ACCESS CODE
..................................................................................
PHONE BOX RING TIMER ................................. ::. ......................................
AlTENDANT DEDICATED
MUSIC CHANNEL
........................................................................................
SElTING SYSTEM TIME AND DATE
SLT HOOKSWITCH TIMER
SLT HOOKSWITCH BOUNCE TIMER
PAGE WARNING TONE
...............................................................................
AlTENDANT RECALL TIMER
UCD TIMERS
................................................................................................
ANNOUNCEMENT TABLES
CALL FORWARD NO ANSWER TIMER
VOICE MAIL GROUPS
.................................................................................
VOICE MAIL OUTPULSING TABLE
...................................................................
..............................................................
.........................................................................
...........................................................
........................................................................ .61 O-3
.............................................................
.............................................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 O-5
................................................................ -61 O-9
...........................................................................
.......................................................................
INTERCOM ......................................................
..........................................................
.........................................................................
......................................................... 610-18
.....................................................................
........................................................................
......................................................
.............................................................
.................................
600-l
600-l
600-l
600-7
600-7
600-7
...................................
610-l
61 O-l
61 O-l
61 O-2
............
i..
610-2
61 O-3
61 O-4
61 O-4
61 O-5
61 O-6
61 O-6
610-7
.61 O-7
610-8
.;.
............. .61 O-9
61 O-10
............................... .610-12
610-14
610-14
61 O-l 5
610-15
61 O-16
61 O-16
610-17
610-17
610-18
610-19
610-19
61 O-20
61 O-22
61 O-23
61 O-24
61 O-26
SECTION 620
620.1
vi
CO LINE AlTRIBUTES PROGRAMMING
CO LINE PROGRAMMING
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Issue 3, August
620-l
620-l
1991
Page 8
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\
2448EX
Hybrid Key Telephone System
SECTlON 630
630.1
SECTlON 640
640.1
640.2
640.3
SECTION 650
SECTlON 660
660.1
‘
660.2
660.3
660.4
660.5
660.6
SECTION 670
670.1
670.2
670.3
670.4
670.5
670.6
670.7
STATION ATTRIBUTES PROGRAMMING
STATION PROGRAMMING ...........................................................................
EXCEPTION TABLES PROGRAMMING
INTRODUCTION
RELATED ITEMS TO TOLL RESTRICTION ................................................. 640-2
TOLL RESTRICTION PROGRAMMING ........................................................
............................................................................................
LEAST COST ROUTING PROGRAMMING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INITIALIZE DATA BASE PARAMETERS
INITIALIZE SYSTEM PARAMETERS
INITIALIZE CO LINE A-ITRIBUTES
INITIALIZE STATION AlTRIBUTES
INITIALIZE EXCEPTION TABLES
INITIALIZE SYSTEM SPEED
INITIALIZE LCR TABLES
.........................................................................
...............................................................................
............................................................
............................................................... 660-3
.............................................................. 660-4
.................................................................
SYSTEM DATA BASE PRINTOUTS
PRINT ENTIRE SYSTEM DATA BASE
SYSTEM PARAMETERS
CO LINE ATTRIBUTES ..................................................................................
STATION AlTRIBUTES
EXCEPTION TABLES
SYSTEM SPEED DIAL
LCR TABLES
................................................................................................ 670-l 3
...............................................................................
.................................................................................
.................................................................................... 670-9
................................................................................. 670-l 1
.........................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
........................................
.......................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
630-l
630-l
640-l
640-l
640-3
650-l
660-l
660-l
660-6
660-7
660-8
670-l
670-l
670-2
670-S
670-7
SECTION 700
700.1
700.2
700.3
SECTION 800
800.1
800.2
800.3
APPENDIX A
APPENDIX B
APPENDIX C
SYSTEM CHECKOUT
INTRODUCTION
PRELIMINARY PROCEDURES
POWER UP SEQUENCE ...............................................................................
............................................................................................ 700-l
MAINTENANCE AND TROUBLESHOOTING
PRINTED CIRCUIT BOARD (PCB) TROUBLESHOOTING CHARTS..
REMOTE MAINTENANCE
REMOTE SYSTEM MONITOR
CUSTOMER DATABASE PROGRAMMING
STARPLUS 2448EX PART NUMBERS
AEC The MessengerTM 212 Plus
............................................................................
.....................................................................
...............................
.......
............................................................................. 800-6
.................................................................... 800-l 1
.....................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
700-l
700-l
700-l
800-l
.800-l
A-l
B-l
C-l
Issue 3, August 1991
vii
Page 9
Hybrid Key Telephone System
LIST OF FIGURES
sTARPLUS@
2448EX
SECTI.ON 100 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SECTION 200 FEATURE DESCRIPTION ....................................................................
Figure 200-l Starplus 2448 Default Button Mapping
SECTION 300 FEATURE OPERATION
300-l Starplus 2448 Executive Key Telephone
SECTION 400 SYSTEM DESCRIPTION AND SPECIFICATIONS
...................................................................
........................................................................
.............................................................................
.................... ..400- 1
100-l
200-l
.200-g
300-l
300-2
Figure 400-l Starplus 2448 System Block Diagram ..................................................................... .400-2
Figure 400-2
SECTION 500 INSTALLATION ........................................................................................
STARPLUS@
Station instruments
................................................................................
400-S
500-l
Figure 500-l Mounting Arrangements.. .......................................................................................... 500-2
Figure 500-2 Mounting Dimensions
Figure 500-3 Basic KSU
................................................................................................................. 500-4
Figure 500-4 External Power Housing (EPH) & Power Supply..
............................................................................................... 500-3
................................................... .500-6
Figure 500-S Tone Emitter on Battery Charging Card.. .................................................................. 500-7
Figure
500-6 Typical Battery Interconnection Layout..
...................................................................
500-8
Figure 500-7 DC/DC Converter Unit (DC/DC). .............................................................................. .500-9
Figure
500-8 Central Processing Board
Figure 500-9 Central Office Interface Board (COI).
(CCU)
............................................................................
.....................................................................
500-10
.500-l 1
Figure 500-l 0 Key Station Interface Board (KSB) ...................................................................... -500-13
Figure 500-l 1 Power Failure Transfer Circuit (PFT)
Figure 500-l 2 Station Modular Block Wiring..
Figure 500-l 3 Wall Mounting the Telephone
..............................................................................
...............................................................................
...................................................................
.500-l 6
500-18
500-l 9
Figure 500-14 Application Board (APB) ....................................................................................... 500-21
Figure 500-l 5 Application Board Connections.. .......................................................................... .500-22
Figure 500-l 6 Application Board Modular Connections.. ............................................................ .500-23
Figure 500-17 CO and SLT RAN Connections
Figure
Figure 500-l 9 RS-232C Connections
500-l 8 RSM Baud Rate Selection
.......................................................................................... 500-26
...................................................................................
...........................................................................
.500-24
.500-25
SECTION 600 CUSTOMER DATA BASE PROGRAMMING
Figure 600-l Data Terminal Program Codes Cross Reference
.................................................... .600-2
.................................
600-l
Figure 600-2 SP 2448 Default Button Mapping. .......................................................................... .600-3
SECTION 610 SYSTEM PARAMETEhS PROGRAMMING ...................................
SECTION 620 CO LINE AI-TRIBUTES PROGRAMMING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SECTION 630 STATION AlTRIBUTES PROGRAMMING ....................................
Figure
SECTION 640
SECTION 650 LEAST COST ROUTING PROGRAMMING *
630-l DSS Console Maps l-3 Button Assignment
EXCEPTION TABLES PROGRAMMING
............................................................
....................................... ..640- 1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SECTION 660 INITIALIZE DATA BASE PARAMETERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
610-l
620-l
630-l
.630-6
650-l
660-l
Figure 660-l 2448EX Default Button Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660-S
. . .
VIII
Issue 3, August 1991
Page 10
sTARPLUS@
2448EX
Hybrid Key Telephone System
SECTlON 670
Figure 670-2 DB Printout of CO Line Attributes.. ........................................................................... 670-6
Figure 670-3 DB Printout of Station Attniutes ...............................................................................
Figure 670-4 DB Printout of Exception Tables.. ........................................................................... 670-l 0
Figure 670-5 DB Printout of System Speed Numbers
Figure 670-6 DB Printout of LCR Defautt .....................................................................................
SECTlON 700
SYSTEM DATA BASE PRINTOUTS .................................................
................................................................. 670-l 2
SYSTEM CHECKOUT ............................................................................
SECTlON 800 MAINTENANCE AND TROUBLESHOOTING
Figure 800-l Remote Maintenance Help Menu
Figure 800-2 Starplus 2448EX Configuration with/LCR ................................................................. 800-7
Figure 800-3 CO Line Configuration Printout.. ............................................................................... 800-8
Figure 800-4 Station Configuration Printout ................................................................................... 800-9
Figure 800-5 APB Cqnfiguration Printout
Figure 800-6 Event Trace as it appears on Display..
............................................................................. 800-6
..................................................................................... 800-l 0
...................................................................
APPENDIX A CUSTOMER DATABASE PROGRAMMING
APPENDIX B STARPLUS 2448EX PART NUMBERS
APPENDIX C AEC The MessengerTM 212 Plus
Figure C-l SLT to AEC Connections
Figure C-2 ACT 8 Cond. to 6 Cond. RAN Line Cord ........................................................................ C-3
Figure C-3 COB to AEC Connections.. ............................................................................................. C-4
................................................................................................ c-2
...............................................
.........................................................
670-l
670-8
670-l 4
700-l
...............................
.....................................
800-l
800-13
A-l
B-1
C-l
issue 3, August 1991
ix
Page 11
Hybrid KeyTelephoneSystem
LIST OF TABLES
sTARPLUS@
2448EX
SECTION 100
SECTION 200
Table 200.1 STARPLUS@ Feature index
SECTION 300
300-l
Starplus 2448 System Numbering Plan
Table 300-2 Button Programming Codes
Table 31 O-l Liquid Crystal Displays (LCD)
,
SECTION 400
Table 400-l System Capacity
Table 400-2 Electrical Specifications
Table 400-3 Environmental Specifications..
Table 400-4 Loop Limits .................................................................................................................
Table 400-S Dialing Specifications
Table 400-6 FCC Registration
400-7
Table
400-8
Table
400-9
Table
Table 400-l 0 DSS/BLF Button Visual
Table 400-l 1 CO Line
400-l 2
Table
400-l 3
Table
Table 400-14 Ring GenJMessage
Table 400-l 5 Mean Time
Dimensions and Weight
Miscellaneous Specifications
Key Telephone Audible Signals
SECTION 500
Table 500-l Battery Back Up Duration
Table 500-2 Battery Recharge Time
Table 500-3 P-l Connecting Block
Table 500-4 Station Connecting Block (KSB)
Table 500-5 Power Failure Transfer Unit
Table 500-6 Station Connecting Block (SLT)
Table 500-7 SMDR Printout
INTRODUCTlON
FEATURE DESCRlPTlON
FEATURE OPERATION
SYSTEM DESCRIPTION AND SPECIFICATIONS
........................................................................................................
Numbers
Button Visual Indicators
Function Button Visual Indicators..
Single Line Telephone Audible Signals.. ................................................................
Between Failures (MTBF)
INSTALLATION
.........................................................................................................
.......................................................................................
....................................................................
..........................................................................................
........................................................................
...............................................................................
.....................................................................................
....................................................................................
.................... ..400- 1
............................................................................................
..................................................................................
.................................................................................................
.......................................................................................
............................................................................................
....................................................................................
..............................................................................
Indicators
Wait (RG) Specifications
........................................................................
.......................................................................... .400-i 1
........................................................................
...................................................... .400-12
..................................................................
........................................................................................
.........................................................................................
............................................................................................
...............................................................................................
..............................................................................
Connections(PFT)
...............................................................................
....................................................... 500-15
1Wl
200-l
200-2
300-l
300-3
..300- 8
31 o-1
400-6
.400-7
.400-7
400-8
400-8
.400-8
.400-g
.400-g
.400-l 0
.400-10
.400-l 1
400-l 2
.400-13
500-l
..500- 5
..500- 7
500-l 2
500-l 2
500-l 5
500-27
SECTION 600
Table 600-l Default Values
SECTION 610
Table 61 O-l Hook
SECTION 620
Table 620-l Class of Service (COS)
SECTION 630
Table 630-l Flexible Button Display Designations
SECTION 640
Table 640-l Class of Service (COS) ..............................................................................................
Table 640-Z Allow/Deny Toll Table
X
CUSTOMER DATA BASE PROGRAMMING
............................................................................................................
SYSTEM PARAMETERS PROGRAMMING
Switch Activity.. ................................................................................................
CO LINE AlTRIBUTES PROGRAMMING
.....................
. ........................................................................
STATION ATTRIBUTES PROGRAMMING
.............................................
EXCEPTION TABLES PROGRAMMING
................................................................................................
.................................
...................................
......................................
....................................
.........................
.
.........................................
lssue3,August1991
600-l
600-4
610-l
61 O-18
620-l
620-5
630-l
630-l 2
640-l
&IO-l
640-2
Page 12
sTARPLUS@
2448EX
Hybrid Key Telephone System
SECTION 650
Table 650-l LCR Class of Service Table .......................................................................................
Table 650-2 Daily Start Time & Weekly Schedule Tables
Table 650-3 Examples: Daily & Wkly Start Time Tables ............................................................... 650-9
SECTION 660
SECTION 670
LEAST COST ROUTlNG PROGRAMMING
INITIALIZE DATA BASE PARAMETERS .......................................
SYSTEM DATA BASE PRINTOUTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SECTION 700 SYSTEM CHECKOUT
............................................................. 650-8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*.................
............................
SECTION 800 MAINTENANCE AND TROUBLESHOOTING
Table 800-l Central Processing Board (CCU)
Table 800-2 DC/DC Convener Unit (DC/DC)
Table 800-3 Battery Charging Board (BC)
Table 800-4 Key Station Interface Board (KSB)
Table 800-5 Central Off ice Interface Board (COI) .........................................................................
Table 800-6 Single Line Interface Board (SLT)
Table 800-7 SLT Ring Generator (RG) and M/W Power Supply
Table 8008 Application Board (APB)
Table 800-9 Single Line Receiver/Sender Unit (SLU) ...................................................................
Table 800-l 0 RS-232C Module (RSM)
Table 800-I 1 Power Failure Transfer Unit (PFT)
............................................................................................
...............................................................................
................................................................................
.....................................................................................
............................................................................ 800-3
.............................................................................
................................................... 800-4
..........................................................................................
...........................................................................
650-l
..= ....
650-6
660-l
670-l
700-l
...............................
800-l
800-l
800-2
800-2
800-3
800-3
800-4
800-4
800-5
800-5
APPENDIX A
Appendix A-l System Parameters .....................................................................................................
Appendix A-2 UCD and Hunt Group Parameters
Appendix A-3 Voice Mail Group Parameters
Appendix A-4 CO Line Programming (Flash 40)
Appendix A-5 Station Programming (Flash 50)
Appendix A-6 Button Assignment Chart (Flash 50)
Appendix A-7 System Speed Dial Numbers
Appendix A-8 Exception Tables (Flash 60)
Appendix A-9 Least Cost Routing (Flash 61)
Appendix A-l 0 Route List Table ......................................................................................................
Appendix A-i 1 Insert/Delete
Appendix A-l 2 3-Digit Route List Table
Appendix A-l 3 6-Digit Off ice Code Table
APPENDIX B
Appendix B-l Starplus 2448EX Component List
APPENDIX C
CUSTOMER DATABASE PROGRAMMING
..............................................................................
.....................................................................................
...............................................................................
.................................................................................
...........................................................................
....................................................................................
......................................................................................
...................................................................................
Tables
................................................................................................
...........................................................................................
........................................................................................
.....................................
STARPLUS 2448EX PART NUMBERS ...............................................
............................................................................... B-l
AEC The MessengerTM 212 Plus
.........................................................
A-l
A-l
A-3
A-4
A-5
A-7
A-8
A-10
A-12
A-14
A-l 5
A-19
A-21
A-22
B-l
C-l
Issue 3, August 1991
I
xi
Page 13
Hybrid Key Telephone System
STARPLUS 2448 ISSUE CONTROL SHEET
sTARPLUS@
2448EX
ISSUE #
1
2
3
ISSUE DATE
July, 1988
August, 1988
March, 1989
August. 1990
August, 1991
CHANGE
First Draft
Miscellaneous Manual Updates
Miscellaneous Manual Updates
Feature Package II Addendum
Miscellaneous Manual Updates
xii
,
Issue 3, August 1991
Page 14
sTARPLUS@
2448=
Hybrid Key Telephone System
SECTION 100
INTRODUCTION
100.1 PURPOSE
This manual provides general description, feature
description and operation, and system specifications
for Starplus 2448EX Hybrid Key Telephone System.
100.2 REGULATORY INFORMATlON (USA)
The Federal Communications Commission (FCC)
has established rules which allow the direct connection of the Starplus 2448EX Key Telephone System
to the telephone network. Certain actions must be
undertaken or understood before the connection of
customer provided equipment is completed:
A. Telephone Company Notification
Before connecting the Starplus 2448EX Hybrid
Key Telephone System to the telephone network, the local serving telephone company
must be given
use customer provided equipment and provided with the following information:
The telephone numbers to be connected to
the system.
The FCC Registration Number located on
the Key Service Unit (KSU):
DLP82V-17568-MF-E
If no Key Telephones are programmed to
have a pooled group button, use the following
FCC Registration Number:
DLP82V-17567-KF-E
The Ringer Equivalence Number also bcated on the KSU: 0.58
The Universal System Ordering Code
(USOC) jack required for direct interconnec-
tion with the telephone network: RJ21 X
B.
Incidence of Harm
If the telephone company determines that the
customer provided equipment is faulty and possibly causing harm or interruption to the telephone network, it should be disconnected until
repairs can be made. If this is not done, the
telephone company may temporarily discon-
nect service.
C.
Changes in Service
The local telephone company may make
changes in its communications facilities or procedures. If these changes should affect the use
of the Starplus 2448EX or compatibility with the
advance
notice of intention to
network, the telephone company must give
written notice to the user to allow uninterrupted
service.
D.
Maintenance Limitations
Maintenance on the 2448EX Hybrid Key Tele-
phone System is to be performed only by the
manufacturer or its authorized agent. The user
may not make any changes and/or repairs except as specifically noted in this manual. If
unauthorized alterations or repairs are made,
any remaining warranty may be voided.
E.
Notice of Compliance
The 2448EX Key Telephone System complies
with rules regarding radiation and radio fre
quency emissions by Class A computing devices. In accordance with FCC Standard 15
(Subpart J), the following information must be
supplied to the end user:
p&-j
“This equipment generates
ergy and if not installed and used in accordance
with the Instruction Manual, may cause interfer-
ence to Radio Communications. lt has been
tested and found to comply with the limits for a
Class A computing device, pursuant to Subpart
J of Part 15 of the FCC Rules, which are de-
signed to provide reasonable protection against
such interference, when operated in a wmmercial environment. Operation of this equipment
in a residential area is likely to cause interfer-
ence, in which case the user, at his own ex-
pense, will be required to take whatever
measures may be required to correct the inter-
ference.”
F.
Hearing Aid Compatibility
All Starplus 2448EX Key Telephones are Hear-
ing Aid Compatible, as defined in Section
68.316 of Part 68 FCC Rules
l
An FCC registered interface such as a
RJ21X is also required to connect to the
public network. ,
and uses RF en-
and
Regulations
Issue 3, August 1991
100-1
Page 15
Hybrid Key Telephone System
sTARPLUS@
2448EX
100.3
REGULATORY INFORMATION (CANADIAN)
l
Department of Communications (DOC)
Certifcation Number: 676 2799A
a
Load Number: 19
l
Standard Connector: CA21 A
l
Canadian Standards Association (CSA)
File Number: LR57228
A. Notice
The Canadian Department of Communications’
label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective,
operational and safety requirements. This De-
partment does not guarantee the equipment will
operate to the user’s satisfaction.
Before installing this equipment, users should
ensure that it is permissible to be connected to
the facilities of the local telecommunications
company. The equipment must also be in-
stalled using an acceptable method of connec-
tion. in some cases, the company’s inside
wiring associated with single line individual
service may be extended by means of a certi-
fied connector assembly (telephone extension
cord). The customer should be aware that
compliance with the above condition may not
prevent degradation of service in some situations.
Repairs to certified equipment should be made
by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or al-
terations made by the user to this equipment,
or equipment malfunctions, may give the telecommunications company cause to request the
user to disconnect the equipment.
Users should ensure for their own protection
that the electrical ground con’ -tions of the
power utility, telephone lines a.. ,lternal me-
tallic water pipe system, if present, are wn-
netted together. This precaution may be
particularly important in rural areas.
B. Explanation of Load Number _
The Load Number (LN) assigned to each terminal device denotes the percentage of the total
load to be connected to a telephone loop which
is used by the device to prevent overloading.
The termination on a loop may consist of any
combination of devices subject only to the requirement that the total of the load numbers of
all the devices does not exceed 100.
C. Maintenance Limitations
Maintenance on the Starplus 2448EX Hybrid
Key Telephone System is to be performed only
by the manufacturer or its authorized agent.
The user may not make any changes and/or
repairs except as specifically noted in this man-
ual. If unauthorized atterations or repairs are
made, any remaining warranty may be voided.
D. Notice of Compliance
The Starplus 2448EX Key Telephone System
complies with Class A or Class B limits of the
Canadian Radio Interference Regulations. In
accordance with FCC Standard 15 (Subpart J),
the following information must be supplied to
the end user:
‘This equipment generates and uses RF
energy and if not installed an used in accordance with the Instruction Manual, may
cause interference to Radio Communica-
tions. It has been tested and found to
comply with the limits for a Class A or
Class B computing device, pursuant to
Subpart J or Part 15 of the FCC Rules,
which are designed to provide reasonable
protection against such interference,
when operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case the user, at his own
expense, will be required to take whatever
measures may be required to correct the
interference.”
Users should not attempt to make such
connections themselves, but should wn-
tact the appropriate electric inspection
authority, or electrician, as appropriate.
100-2 Issue 3, August 1991
Page 16
~ARPLUs@
2448EX
Hybrid Key Telephone System
100.4
UUCSA SAFETY
COMPLIANCE
The Starplus %WEX Key Telephone Systems
has met all safety requirements and were found
to be in compiiance with the Underwriters Labo-
ratories (UL) 1459 Second Edition and Cana-
dian Standards Association (CSA) CS-03
Standard. The Starplus 2448EX is authorized
to bear the UL and GSA marks.
Issue 3, August 1991
.:‘. .
.
_.
. .
. .
.
. . .,
: : :
. .
:..:- . ‘,,, ‘.
‘L..
,. .
.
..,
.-. ‘.
;;.
. .
_.
‘*.
” .,
_. . . .
;
Page 17
*AFtPLUS@
2448EX
SECTION200
FEATUREDESCRIPTION
The
features of the Starplus 2448EX Hybrid Key
Telephone System are listed and described below in
alphabetical order. An abbreviated feature index is
provided in Table 200-l.
ON.FEATURFS..
. .
200.1
An account code is the last field within Station Mes-
sage Detail Recording (SMDR), that provides the
ability to track specifc calls by entering a non-verified, variable length (up to 12 digits) identifier. The
use of forced Account Codes is optional, offered on
a system wide basis. This feature is available using
a keyset only.
200.2 AlTENDANT RECALL
When a line has been left on hold for a prpgramma-
ble period of time, the station placing that tine on hokf
will be recalled. lf that station fails to answer the
recall, the call will be recalled to the attendant(s) for
handling, There can be three attendants per sys-
tem:Transferred, Parked and Camp-on r&za!ls will
a!so recall the Attendant.
200.3 AUTOMATIC PAUSE INSERTtON
If a flash command is placed into system speed dial
numbers, station speed dial numbers, save number
redial or last number redial, a pause will automat-
ically be inserted after the flash. A pause will also be
atitomatibally inserted after 3 PBX dialing code has
been used:
.200.4 ‘.. ;Al)$OMATtC.PRlVA~.Y : .’ :: ..
l%ivacy i$ autdmatictilly p&i&d on:all dalls.. If one
station 6 coqversing, another station cannot ititrude
on that line. The Automatic Privacy feature can be
disabled, allowing another station to join in on exist-
ing CO line conversations.
2C0.5 AUTOMATIC SELECTION
The user can seiect an outside line, intercom station,
speed dial button, or dial a feature and automaticaliy
place the phone in the dialing mode without pressing
the ON/OFF button or lifting the handset.
200.6 BACKGROUND MUSIC
Each key telephone user may receive music over
their speaker when an optional music source is
connected to the system. This feature can be al-
ACCOUNT CODES
WITH SPEED DIAL
Hybrid Key Telephone System
lowed or denied on a system-wide basis by programming.
: 200.7 BASIC KEYSET COMPATI~IUTY
.The Starplus Basic Elqctronic Telephone will oper-
ate dn.th8 Starplus 2448EX Hybrid Key Telephone. ‘;.
System. The Starplus Basic keyset is a fully modular
instrument that features on-hook dialing and Call
Announce, Intercom, two (2) Volume Controls, a
Personal Directory, and a 12 key “DTMF dial pad.
NOTE: Full speakerphone operation or Call An-
nounce with handsfree reply on intercom are not
provided with the Basic Key Telephone.
me Basic keyset offers compatibility by providing a
loop button as one of the fixed 14 feature function
buttons. This allows the Basic keyset to both place
and receive transferred CO. line calls.
NOTE: Direct Incoming calls cannot be directed to
the Basic keys& on the 2&8EX.
206.8 BAlTERY BACK-UP (MEMORY)
A long-life lithium battery is located on,the Central
Processing Board (CCU) to pro&t systep memory
.iri case of commercial power outage or the sysiem
power being turned off for a period of time. Battery
Back-up Memory retains all systkm features in&ding both system and station speed dial during a
power outage.
200.9
When the optional BatteryCharging Card and main- .
tenance free (gel-type)‘batte;ies .are installed,. full .
system. @ow.er
” .comm&rcial pow&r out&$.’ Calls .i’n pros&s when.
. .
power fails will antinue without interruption. .The
batteries are recharged when the system returns to
normal AC operation.
200.10 BUSY LAMP FIELD (BLF)
When a button on a Key Telephone is assigned as
a DSS it also serves as a Busy Lamp Field to display
the status of that telephone.
200.11 CALL ANNOUNCE - PRIVACY
Each telephone user can set their intercom signaling
switch to receive intercom call announcements without having the calling party hear any conversations
in progress.
B’ATTERY BACK-UP (SYSTEM)
pn
be .maintained. i$me:.event of :
,
... .’ .’
Issue 3, August 1991 200-l
Page 18
Hybrid Key Telephone System
sTARPLUs@
2448EX
Table 200.1
FEATURE PAGE # AVAILABLE ’
STARPLUS@
Feature index
I INTERNAL
EQUIPMENT EQUIPMENT
EXTERNAL
REQUIRED REQUIRED
Account Codes.. ............................................ ...200-1
S N PRINTER
Fendant Overflow.. .... :..........._.._ .................. 200-17 N N
:.
Attendant Override ................... . ..........
Attendant Posit* ........ . ;:. ....... .200-18 .. ....................... S
Attendant’Recall.....:.
Atiendant Search
......... .: .. ..-. ........... 200Y1,200-18 ... S N
........................... . s .............. 200-l 8
Automatic Pause Insertion ............................
Automatic Privacy ......................................... ..200- 1
,
Automatic Selection
...................................... ..200- 1
Background Music.. ........................................
Basic Keyset Compatibility.. ............................ 200-l
Battery Back-up (Memory)
.............. .
...............
Battery Back-up (System) .............................
Busy Lamp Fie!d (BLF) ...................................
Busy Lamp Field Indicators (Attendant).
Call Announce - Privacy ...................... . ........... .200-l
Call Back .... . ........................ . .............................. 200-6
Call Forward - Preset ;.
..................................... .200-6
200-l 8
........
..200- 1
.200-i
200-l
..2OO- 1
200-l
..... ..200-18
Z’
N N
N N.
... ..
.....
N
N N
s
N N
S N N
S N N
S N
MUSIC SOURCE
S’ N BASIC KEY PHONE
S N N
0
EC
BTY PACKAGE
S N N
S N N
s N N
S
N
N. :
s . N ” .N
Call Forward - Station
A..Cal I F&%ard - All Calls .........
B. Call Fotiard
--busy
......... .:.... ;. ........... :...260- 6 S’. N N
: C. Call Forward - No AnswTr
. ....... .
. ........... :;.200-6
........
... D. Call F&ward - Busy/No Answer.. .......... .200-6
Call Pick-Up .: .:.200-6 ... ... . ........................................
A. Group Pick-Up
...... .: ............... . ............ :..200- 6
B. Directed Call Pick-Up.. ..........................
Call Transfer
.......................................... . ...... .:.200-6
Cal!ing Station Tone Mode Option .................
.
Camp-On
...................... ..i;..........,..........-
Camp-On Rec$l ............................................. ..200- 7
Cqnned Toll.Restriitjoh.. ................................ .:200-7 ... N,: -- N
Ce.$ex. Gompatibjlity
.A; Flex B~ttoil,Prograr&&ng
B. Plivate Lirie ACjpearancei.:..:.
C. Progiammable Flash Timer
........
..;.;;..:;;: ....... ;;;,::20&7.’
.I..
....
................... .200-7 ;
D. ‘I** ‘3” and Hk-Flashes into Speed Dial .200-7
Centrex/bBX Transfer
....................................
Chaining Speed Bins.. ....................................
200-6
........
S’
S’
S
N
N
N N
.N’ :
2 N
.200-6
S
N .. N
N ._;
.200-6
..........
200-6 s .. ,; N
z
N
S N
S
...
.. . .... .:. ‘20’03
.. .,S .. :
s” N
...
... “N: :.:
..;.;
.: :.$J’ . . t ‘;.fi ...
S .N
.200-7
.200-7
S N
S N N
......
..
N
-N
N
.. . .
: ‘1.N.:
N
N
N
.....
..........
,.;
CO Line Access ............................................. .200-7 S N N
CO Line Control (Contact). ..............................
CO Line Groups
.............................................. 200-7
CO Line Incoming Ringing Assignment
CO Line Loop Supervision ............................. .200-7
SO Line Queue ................................
;. ............ .200-8
20 Ring Detect.. .............................................
Zonference
A. Add-On Conference.. 200-8
.............................
200-7
......... .200-8
200-8
S PFT N
S N N
S N N
S
N N
S N N
S N N
N
.
N
I s
S = Standard Feature; S’ = FP II Feature (Version 1 .l a or higher);
O=Optional Feature which requires additional hardware; N=No additional hardware required
200-2 Issue 3, August 1991
Page 19
sTARPLUS@
2448EX
Hybrid Key Telephone System
Table 200.1
FEATURE
6. Multi-Line
C.
Unsupervised Conferen&. .................... 200-8
Data Base Printout (Dump).
Defautt Button Mapping ...................................
Dial Pulse S&ding .... . ................... . ................ 200-8
Dialing Privileges ............................................
Direct Inward System Access (DISA)
A. Programmable Access .........................
B. CO Line Group Access ......................... 200-8
C. Station Access ......................................
Direct Station Calling (Attendant) ................. 200-18
Direct Station Selection ................................ 200-l 0
Directed Call Pick-Up
A. Call Pick-up - Station ...........................
B. Call Pick-up - UCD Groups
Do Not Disturb (DND). .................................. 200-10
DTMF Sending.. ............................................ 200-l 0
Emergency Transfer.. ........ .1......._ .......... . ...... 200-l 0
End to End Signaling ....................................
Exclusive Hold
Executive/Secretary Transfer ....................... 20.0-l 0
External Night Ringing ........ . ..... . ........... . ...... . 290-10
Flash ..................................................... . ........ 200-10
Flash with Speed Dial.. .......... .I
.Flexible.Attendant
Flexible Button Assignment .......................... 200-l 0
Forced Account Codes ... .I ............................ 200-l 1
Forced Least Cost Routing (LCR) ................ 200-l 1
Group Call Pick-Up.. .......... , .......................... 200-l 1
Headset Compatibility.. ........... :..l:. ..... . ........... 200-j 1
Hearing
Hdld
Hold. Retail ..:!.:.~,:;.:.:..;..1.:.:;.:...,....;..~~........2~0~~ i
Intercom C&q::.::. ................... . ......... :. ... :‘;
Intercom Signaling Select.. .................
Last Number Redial (LNR) ........................... 200-l 1
LCD Interactive Display ................................ 200-l 1
Least Cost Routing (LCR)
Aid.$mpatible..
Preference. ..-..._ .:. ...... :.:;. ......... ;. ..........
A. LCR 3-Digit Table.. .............................. ‘LOO-12
B. LCR 6-Digit Table.. .............................. 200-12
G. Route List Tables ................................ 200-l 2
D. Insert\Delete Tables..
E. Weekly Time Tables..
F. Daily Start Time Tables ....................... 200-l 2
G. Exception
H. Default LCR Database ........................ 200-l 2
Conference
.............................................
...................... .‘.................. 200-l 0
Tables ................................ 200-l 2
...........................
............................
.............
................ .200-10
................
....
......................
:.:.
I......... 200-l 1
.......................... 200-12
.......................... 200-l 2
STARPLUS@
PAGE # AVAILABLE
200-8
200-8
200-8
206-8
200-8
200-8
200-8
200-10
200-l 0
.200-l 0
. .... .200-l 0
20Q-11.
‘200-1.1
..
206-l 1
-
. .
: .
Feature Index
S
s
S
s
S
S
S APB
S N
S N
S N
S N
S N
. .
S
z
S
:
S
S
INTERNAL
EQUIPMENT
REQUIRED
N
N.
N
N
N
N
,
EXTERNAL
EQUIPMENT
REQUIRED
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
.’ SLT’s
N
N
N
N
N
N
N
16 BUTTONS
N
N
N
-,N
N :
,a :’ :N’.. ,
::
‘N’, .
.N
N
N
U(EC PHONES
O=Optional Feature which requires additional hardware; N=No additional hardware required
Issue 3, August 1991
S = Standard Feature;
S* = FF
G-
Feature (Version 1 .l a or higher);
200-3
Page 20
Hybrid Key Telephone System
STARPLUS@
2448Ex
: .
:.
Table 200.1
STARPLUS@
Feature index
INTERNAL EXTERNAL
FEATURE PAGE # AVAILABLE EQUIPMENT
REQUIRED REQUIRED
Loop Button, CO Line Access
Loud Bell Control (LBC) ................................ 200-i 2
Mapping Options. (Attendant) ........................ 200-18
Meet, Me Page:.
................ ..-....-p..................., .. 200-12 ... s N
Message Waiting .......... ..:......:;..: ...................
Message Waiting Reminder Tone.. ............... 200-12
Music On Hold..
Mute Key
............................................. 200-13
......................................................
....................... .200-12
200-12.
.200-13
S
0 N GEN & BELLS
S N N.
S N.’ ‘.rj
S N .N
S
S N N
Night Service
A. Manual Operation ................................ 200-13
B. Universal Night Answer (UNA) ........... .200-13
C. Night Ringing Assignments
D. External Night
Ringing.. ...................... .200-13
.................
200-13
Off-Hook Signaling ................................ $. ..... .200-13
On Hook Dialing ... . ........................................ 200-13
On Line Programming ...................................
200-13
S N N
S
S
S N N
S N N
S N N
S N N
Pagi’ng
A. External Paging. .......................... :‘....‘.... 200-13
B. Internal Paging.. ................................... 200-13
0’ APB PAGING’EQUIP
S
C. Paging Access Restriction.. .. ................. 200-13 N
PauseTimer ..:. ... I.. S ...... . :200-13 .................................
PBX Dialing Codes: ..<. ................................... 2Oq-13
Pereonalized Messages .,..‘..... .-:. .200-l 3 ...................
Phone Box.. ..... . ................................ 1: ._ ......... 260-14
Pool Button Operation.. ................................ .200-14
Preferred Line Answer
Privacy Release
.. . .............................. .200-14
........... . ............................... .200-14
S.
.N . .
.;
S.
S
s :
s .
Private Line .................................................. .200-14 S N
Pulse-To-Tone Switchover ....................... :..::.200-14
S N. .N ’
Range Programming.. .. _. .......... .: ................... 200-14
Release Key.. ............................. .: . ........... ......... 200-18
Retnote,,+dministration.. ................. :...;...;...~.:.20Psi 4
Remote System Monitor and Maintenance.
......
.A. Remote System Monitor ........ . ............ .200-14
z
...... S: ..N
” S’ ’ ._
....
” ;, .: ... I, ,.: .....
.N
B. Remote System Maintenance.. ........... .200-l 5 S’ ., N :
Save Number Redial (SNR) ....................... ...200-15
Single Line Telephone (SLT) Compatibility...200-15
SLT Call Forward .......................................... 200-17
SLT Camp-On .............................................. .200-l 7
SLT Conference ........................................... .200-17
SLT Direct Outside Line Access ................... 200-l 7
SLT Direct Outside
Line Ringing..
.................
200-i 7
SLT Directed Call Pick-Up ............................ 200-l 7
S
0 SLT/APB/RG 2500 TYPE SETS
S N N
S
S
S N N
S
S N N
SLT Do Not Disturb (DND) ............................ 200-17
SLT Group Call Pick-Up.. ..............................
SLT Intercom Calling ..................................... 200-l 7
SLT Message Waiting
Indication.. ................ .200-17
200-17
s”
S N N
S
EQUIPMENT
N
N
N
N
..
MUSIC SOURCE
N
N
N
N
N. .N
,,,’
...
N ..
N
N
N
N ...
N
N, ..
PHONE BCX
N
N ‘N
..
N ’ N
N
N ... N ..
N --.,
:.,,, ...
,,j- . . ,’
:
* GPTIONAL
Mokd
N .
N ...
N
N
N
N
N
N
N
N N
N
N
I N
N
.....
.
:.
200-4
S = Standard Feature; S’ = FP II Feature (Version 1 .la or higher);
O=Optional Feature which requires additional hardware; N=No additional hardware required
Issue 3, August 1991
Page 21
sTARPLUs@ 2448EX
Hybrid Key Telephone System
‘
. ..7?..
.2
. . .
Table 200.1
FEATURE
SLT Message Waiting/Call Back . . . . . . . .._........ 2OO:i 7
SlT Night Service
SLT Queuing
SLT Station Speed’ Dial
SLTSystem Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-17. .‘. * S ; N .:.
SLT Transfer . . . . . . . . . . . . . . . . ..I.............................. 200-i 7
Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-15 S
Station Cfass of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-l 5
Station Message Detail Recording (SMDR) .200-15
Station Speed Dial
$stt; G$gcity . ..e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-15 S
Syzt em Speed Dial . .._................................... 200-i 5
Time and Date
Toll Restriction .jTable Driven)
Transfer Recall
Uniform’Call Distribution (UCD)
A. Alternate UCD GroupAssignements..:200-16 .’ S ‘.’ N .”
B. Overflow Station Assignments . . . . . . . . . i.. 200-16
C. Incoming CO Direct Ringing . . . . . . ,....-;...’ 200-I 6 S’ N N
D. Recqded Announcements (RAN)...‘..... 20011 6
Universal Night Answer (UNA) . . . . . . . . . . . . ...’ . . . . . . 200-16
Voice Mail Groups
1 .A. VM, In-Band Signaling Integration . . . . . . ~. 200-16
B. VM Message Wafting indication : ._....... 200-16
C. VM CO D&connect Signal-Pass Thru .200-l 6
D. VM Tone Mode Calling Option . . . . . . . f . . . . 200-16
Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-16 S . i’.
:
_..
. _L.
_.:.
. -.;
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-17
. . ..-............................................
. .._............................ 200-17 S N
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-l 5
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming . . . . . . . . . . . . . . . . . 1; . . . . . 200-18
. . . . . . . ..I............ 200-l 5
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(VMj
. . . . . . ..*.........*............. 200-l 6
’ .
,. ..,.
:
. .
:. ‘.
.
STARPLUS~
PAGE # AVAILABLE
200-17 s N’ - N
200-i 5
200-l 6
:
. .
. . . . . ...” .
.I. ._
::
.._ ,_
. . .
Feature Index
INTERNAL
EQUIPMENT EQUIPMENT
REQUIRED REQUIRED
S N
S N N
S
S N N
S RSM
S N N
S N N
S N N
S N N
S N N
S
s’.’ N’
0’
S
0’ .. APB :.
S N N
;:
.
:
_.
‘_
. .
EXTERNAL
.; . . .
.N
N N
N N
N
N
r4 N
APB N
.’
._’ :
‘.
N
PRINTER
N
.: N
N
RAN DEVICE
vti SYSTEM
N
N
N :’
_:.. .
__:
N
.: _‘_
.)
O=Optional Feature which requires additional hardware;
Issue 3, August 1991
I
S = Standard Feature; S* = FP II Feature (Version 1 .la or higher);
N=No additional hardware required
200-5
Page 22
Hybrid Key Telephone System
sTARPLUS@
2448EX
” ‘_
:
200.12 CALL BACK
A station
busy
can initiate a call back request to another
station. As soon as that station becomes idle,
the station that left the mll back request is signaled.
200.13 CALL
A.
Call
FORWARD: STATION
Forward - qfl Calls
This feature allows a station the ability to.have
all. their calls (i@ernal or external) forwarded
immediately to a designated statiti; a UCD.’
group.pilot number; or Voice Mail group number. (See Note)
B.
Call Forward - Busy
This feature allows a station the ability to have
their calls forwarded to a designated station, a
UCD group pilot number, orVoice Mail group
number when their station is busy. (See Note)
C.
Call
Forward
- No Answer
This feature allows a station the ability to have
their calls forwarded to a designated station, a
UCD group pifot,number,,or Voice Mail group
number when here is no answer at the station.
No anWer
‘910 answer
D.
Call Forward - Busy/No Answer
Allows
calls
forward when the system-wide
timer” expires.
a stations the’abiliiy to forward a combinatidn .busy&o answer calls to a -designated
station, a
UCD
group pilot numbei, or-Voice.
.Mail group number. No answer calls forward
when the system-wide “no answer timer” expires. Initial CO ringing, transferred CO ringing
and intercom ringing calls cqn all.be forwarded.
Calls.that riti tp an idle station will be call
forwarded after expiration of the Na’Answer
ring timer. ‘, : .
Not@: InitialRin~t3g Incdhtin~ .Calls do not forward ._
to groups (i& UCD, Voice .A&$). . : .’
:
200.14 CALL FORWARD: PRESET
This feature allows the system data base to be
configured so that incoming CO Lines, which are
programmed to ring at a particular station, can be
forwarded elsewhere in the system predetermined
by programming. This feature is active if the station
ringing is not answered in a specified time. This is
particularly useful for “overflow” applications.
Each Key Telephone user may have preset in the
database Initial Ringing Incoming to be directed to
another station in the system, if the call goes unan-
swered for a predetermined amount of time.
Preset
Call
Forward
determined preset forward stations specified in the
database up to a chain of 5 stations.
Chainable
Preset Call Forwarding will force the in-
is chainable only to other pre-
coming CO Line to ring at each station preassigned
in the database for the Preset Forward Ring Timer
specjfied
in the database before forwarding.
4 station may have .one design&d preset forward
location.defined in the data base. ._
200.15 CALLING STAT&J TONE MODE OPTION
This feature will provide an easy means for a Calling
station to override a desired stations H (handsfree)
or P (call announce) intercom switch setting. A dial
code has been added that is dialed in front of the
extension number to force the tone ringing.
200.16. ‘CALL PARK
An
outside line can be placed into one of six parking
locations .and can be retrieved by any station that
has a direct line appearance or an available loop
button. Park@ calls have their own recall timer and
wjll recall the originating station and if still unanswered; the attendant(s). : ‘.
200.17 CALL P!C.K+P:.
A. Group Pick-up ,. :
‘Stations can be placed in .&e or more. of four
.. pick-up groups. Stations-withiri a group can
pick up tone ringing intercom calls, recalling
outside line ringing, or transferred outside line
calls for another station in that group.
B. Directed C$l Pick-up
. A: station can&k up an intercom call, trans-
ferred, incoming, or reqlling.outside line call to . .
. .
a sp~jjic‘unattqded statiqn. The,qall must be ‘; 1
,
.., a i0n.e ringing call. : =.. . ‘. : i : ‘_ ”
200.18
CALL TRANSFER .T
An outside CO line can be tiansferrecf from one
keyset to another.
By
using the
TRANS button,
screened (announced) or unscreened transfers can
be made. The line being transferred rings on the
keyset and provides Exclusive
Hold
flashing indica-
tion to the receiving party’s keyset. Any number of
attempts can be made to locate someone by calling
different keysets without losing the call. If a line is
transferred to a busy station, it will receive muted
ringing.
200.19 CAMP-ON
A
station may alert a busy party that an outside line
I
is on hold and waiting for them by using the CAMP-
ON button. To camp on a call, press the TRANS
‘-Y
.
‘\
2008
Issue 3, August 1991
Page 23
sTARPLUS@ 2ti8EX
Hybrid Key Telephone System
.--
.. :
1
button to transfer the call to the desired busy station,
then press the CAMF ON button. The busy party will
receive a muted ring over the keyset speaker, and a
visual flashing CAMP ON LED. By pressing the
CAMP ON button, the person called places his existing outside call on hold and is connected to the
person placing the Camp On. He can then pick up
the call on the appropriate line. Calls cannot be
camped on when a station is in DND or in Conference.
:
200.20 ‘CAMP-ON R‘ECALL
When a station does not.answer a Camp On, that
call will recall the person placing the Camp On, and
if unanswered by them, will recall the attendant(s).
200.21 CANNED TOLL RESTRICTION
The system provides an easy means of applying the
most common form of toll restriction where 1+ and
0+ along with 976, 555, and 411 type of calls are
res?ricted with all local calls and l-800, 911, l-91 1,
and l-611 type of calls are allowed. This canned toll
restriction is applied through the use of a single
pre-built Class-of-Service and can be assigned to
stations using range programming.
200.22 CENTREX COMPATIBILITY
The Starplus.2448EX system provides features that
are Centrex compatible so that Centrex users’ can
utilize the systems to enhance, their Centrex capabilities. The system actually simplifies and provides
easier access to many Centrex ‘features by offering
the following features;
A. Flex Button Programming
Flexible button programming allows Centrex
.
. users to program complex Centrex dial codes
onto a key set button for easy one touch access
to Centrex features. . .
B. .‘.i?rivaie Line Ap.pearance:.m’.c... .. ‘.
. ,‘..
:
. .
.’ .. . . .
The systems .atlow for private line assignment
on an unlimited bases. Each station may have‘
sole access to a particular outside line if desired
and may also be assigned to receive incoming
ringing on that line.
C. Programmable Flash Timer
Programming l ,
D.
#, and Hook-Flashes into
Speed Dial
Many Centrex codes utilize a hook-flash followed by in many cases the digit [‘I and or [#].
The Starplus 2448EX allows these codes to be
programmed as a part of system or station
speed dial sequences.
200.23 CENTREIUPBF TRANSFER
When Centrex or PBX lines are’connected to the
2448EX
Sysiem, users may, by using the flash
button, transfer callers to other Centrex or PBX
extensions. Additionally, the Flash command may
be included within a Speed Bin and programmed
onto a flex button for one button transfer.
200.24 CHAINING SPEED
BINS
Speed dial bins may be chained together by simply
pressing one speed bin, then another and another
as required.
This is helpful for accessing Long Distant carriers or
banking services when Account Codes may be re:
quired.
206.25
co LINE ACCESS
Through programming, telephones are allowed or
denied access to particular outside lines or line
groups.
200.26 CO LINE CONTROL (CONTACT)
.;. :
There are two control contacts (optional) which may
be individually programmed as either CO Line Control (to control ancillary equipment) or Loud Bell
Control to control a customer provided ringing device
to external areas. When programmed as CO Line
Control and assigned to aC0 line, the corresponding
contact:will close whenever that CO’line is accessed
by astation. (One PFT-is required to. provide one
coniac$.)... ._ :.: .: . : ,.. ,. :. :
&& cq.LINE.GR&
.
-; ., .~ .’
“. ‘. ‘.y..,
Outside lines can be placed in one of eight groups if
the customer’s business requires such grouping.
Stations are then individually assigned access to
these lines and given the ability to dial on particular
lines.
..>
CO line flash is a momentary opening on a CO
line used for signaling. When using either sys-
tem in a Centrex environment the CO line flash
is to signal the intention to transfer a caller using
Centrex transfer. The CO line flash timer is
programmable on a per CO line bases to facilitate a mixture of Centrex and CO lines within
the same system.
Issue 3, August 1991
200.28 CO LINE LOOP SUPERVISION
The Starplus 2448EX system can be programmed
to monitor CO lines while on-hold connected to RAN
devices or Voice Mail systems or in Trunk-to-Trunk
connections for disconnect signal provided by the
Telco.
After a disconnect signal is’detected, the system will
release the CO lines and automatically place them
back in service.
200-7
Page 24
Hybrid Key Telephone System
sTARPLUS@
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200.29 CO LINE QUEUE
When all the outside lines in a group are
busy,
stations can be placed in queue awaiting a line in
the same group to become available. If a station
doesn’t answer the queue signal within 15 seconds,
that station is dropped from the queue.
DSS buttons, Speed Dial or Feature buttons. However the system will power up with a defautt dutton
mapping as shown in Figure 200-l. The Basic key
telephone buttons are defaulted exactly like the
Enhanced and Executive with the exception of button 17 (button above the Hold button) which defautts
as a loop button.
200.30
Outside lines, are assigned to ring at individual st&
tibn by programming. Any Key Telephone niay be
programmed io ring for any outside line(s) during the
Day and/or Night Mode, both or neither. Stations
CO LINE INCOMING RINGING AS-
SIGNMENT
200.35 DIAL PULSE SENDING
Eaizh CO interface circuit for outside lines can be
.., programmed td send- dial pulse or .DTMF signals.
Dialing speed and break/make ratios are @@ram-
mable.
desired to ring must have a direct CO Line appear-
‘
ante to receive CO Line ringing.
200.31 CO RING DETECT
The duration of the ringing signal from the CO or the
.’
PBX is matched with ringing detection circuitv iri the
KSU. The ring detect can range from 200 to 900
msec, programmed in 100 msec increments. This
200.36 DIALING PRIVILEGES
The system provides a flexible means of providing
toll or dialing restriction. Through the assignment of
class of service (both station and outside line) many
combiriations of allow and deny-numbers can be set:
Both. area and office codes can’ be screened for
allow/deny privileges.
timer helps prevent false ringing.
200.37 DIRECT INWARD SYSTEM ACCESS
200.32 CONFERENCE
There. are three different types of conferencing:
Add On Conference
Up to five internal parties can engage in a
conference, or four internal parties with a limit
of one external party.
Multi-Line Confeience
One internal station can engage in a confe’rence with two outside parties.
Unsupervised Conference
The conference initiate; c’an exit a conference
with two outside parties and leave them in.an
unsupervised conference. The initiator can.re-
.‘enter the cpcftience at any t,ime. The systems
.canautoma$ztilly t~r~in$.t.e the’tiaH.wheri booth
partres hang up,:when Loop Supeiv’ision .is.
provided by ‘the telco and enabled in the data:
base.
A programmable conference timer will discon-
nect the unsupervised conference if the initiator
does not re-enter.(Requires APB board.)
200.33 DATA BASE PRINTOUT (DUMP)
Through a system programming command, either
portions of or a complete data base dump can be
printed using the RS232C connector located on the
ecu.
200.34 DEFAULT BUTTON MAPPING
The Statplus 2446EX system allows for 16 flexible
buttons on each Enhanced or Executive key telephones to be flexibly assigned to CO/PBX lines,
.
Allows as tiny as three sir$ultaneous outside line.
calls to .be programmed to provide direct access to
the system and the use of features such as WATS
Iin&, intercom dial.tone or the abitity to dial oui on
outgoing trunks without goit$ through the Attendant.;
The.,duration df a Trunk to Trunk DISA cail’can be
s&t by the system admin$tiatorr :
The APB card is required to p&id&he DISA feature.
A. Programmable Access
.
: .
,‘.
‘, h. Cd.L’ie Gt-oup’Acdes$ ’ ‘. .‘.
C. Station Access
(DISA)
A 3-digit security code can be assigned in the
system database to restrict umwanted use of
the DISA circuits. Each DISA line can be programmed independenTI jar 24. hour DlSA.use .
or night Dl$A tiSe only. . . . ... *‘. .*
Incoming DISA’callers may ‘access all line f
groups such as FX or WATS lines or other
outgoing services from home or while away
from the office. The Class of Service assigned
to the outgoing line accessed will determine the
dialing pnvllege tar the call.
. . . _ . .
DISA callers may dial any station directly with-
out going thru the attendant.
If a DISA caller attempts to call a station that is
busy or does not answer th’e system will return
ICM dial tone at the end of a programmable
timer (Preset Forward Timer). This will allow
the DISA caller to try another station without
having to dial into the system again.
’
- .._
.* . . .
200-a
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Page 25
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Hybrid Key Telephone System
. .
-_
,. ‘.
., :’ ,.
SPD
0
. .
. .
_, ”
* THIS BUTTON IS MAPPED AS A LOOP BUTTON ON THE BASIC KEYSET
. .
‘_ :
‘_ .
f ,
:_
.
.
. . .
,.
‘:.’
r
. . _’
:‘. *.”
‘. .
Issue 3, August 1991
Figure 200-l Starplus 2448 Default Button Mapping
2ocb9
Page 26
Hybrid Key Telephone System
sTARPLUs@
2448EX
. . .
. .
200.38 DIRECT STATION SELECTION
The user with DSS buttons assigned at their Key
Telephone can call an intercom station by simply
pressing the appropriate DSS button. The called
station is automatically signaled.
200.39 DIRECTED CALL PICK-UP
A. Call Pick-up - Station
” .,.
A station can pick up an intercom call, transferred, incotiing; or recalling outs&line cat1 to
a specific unattended station. The call must be
a tdne ringing call.
8. Call Pick-up - UCD Groups
Stations outside of a UCD group can pick up
an intercom call, transferred, incoming, or re-
calling outside line call ringing to a specific
UCD station. The call must be a tone ringing
call.
200.40 DO NOT DISTURB (DND)
Placing a keyset in DND will eliminate incoming
outside line ringing, intercom calls, transfers and
paging announ&ments. A ringing station may go
into DND to silence ringing. The attendant can
override a station in DND. The station in DND can
use the telephone to make normal outgoirig calls. A
staiion can be denied this feature through programniing.
200.hl DTMF SENDING
Each CO interface circuit for outside lines can be
individually programmed to send DTMF (tone) or
dial pulse signals.
iOO.42 EMERGENCY TRANSFER .
Two Power Failure Transfer cards may be installed
so tha? iq case 0f.a powerfailure, lip to’ 12
. . .
can’ be ‘aut@.aticglly
. ‘tomer p’rtivided SLT’s.
connected “i6, .~ecifi&f cus-‘..‘,
1. .
200.43 END TO END SIGNALLING
This feature indicates the capability of the system to
accept DTMF tones from stations, send them
through the public network and have them received
at the distant end for computer access, or a variety
of control functions or inward call completion at a
distant switching system.
200.44 EXCLUSIVE HOLD
When a line is placed on Exclusive Hold, no other
station in the system can retrieve this call. Hold may
be programmed to be activated on the first or second
depression of the Hold button. CO Lines while in a
transfer hold are always placed in an Exclusive Hold
condition.
CO’lines
‘.
. .
200.45
EXECUTIVE/SECRETARY TRANSFER
There are four sets of Executive/ Secretary pairings
available. When the Executive station is busy or in
DND, the Secretary station will receive intercom
calls and transfers. The Secretary station can signal
the Executive in DND by using the Camp On feature.
200.46 EXTERNAL NIGHT RINGING
The system can’ be programmed so that CO lines
marked for UNA will activate Loud Bell Control con-,
tadt #l connect@ to an external ringing device when’
the system is placed into Night mode. A PFT is
required to provide one LBC contact.
200.47
FLASH
Provides telephone users with the ability to terminate an outside call or transfer a call behind a PBX
or Centrex and restore dial tone without hanging up
the handset. A FLASH button is located on each
key telephone.
200.48 FLASH WITH SPEED DIAL
A flash can be programmed within a speed dial
number. When this is done, a pause will automatically be inserted before the remaining speed dial
digits are sent.
200.49 FLEXIBLE Al-fEND ANT
Any.three Key.?elephones in ‘the system can be
assigned as attendant stations. Thesestations will
receive recalls ar@can place the system into Night
Service.. The attendant stations must be either En-
hanced or Executive stations.
2OO.gO FLEXIBLE BUTTON ASSIGNMENT
Each Key Telephwe has up to 16 flexible buttons
(depending. on the key phone model .and system)
which can .be individual/y prdgrgmme@ One’qf the
fdl!owing severi operations can
bud&i: ., ‘.. ..‘. .: _’ ,_ ,:, ‘1.. ‘-
be
.&lected’for.each
Outside line. -Autbmatically accesses assigned line. (Assigned in database)
DSS/BLF. Automatically signal assigned sta-
tion and provides BLF for off-hook and DND.
(User programmable)
Feature. Any feature with a dialing code (ie:
Personalized Messages, Paging, Account
Code, Call Park, Music, LCR, etc.) can be
assigned to a flexible button. (User programmable)
Group Access. (ie: UC?, Voice Mail group pilot
numbers) (User programmable)
Speed dial. Automatically dials a Speed number. (System, Station, Saved Number Redial,
Last Number Redial) (User programmable)
200-10
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Page 27
:::-.,
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.
Pooled group access. Some or all outside lines
can be grouped; pressing this button accesses
the highest numbered unused CO line in that
group. (Assigned in database)
.
Loop. Used to answer a transferred call on a
line for which a user does not have a button
assigned. (Assigned in database)
200.51 FORCED ACCOUNT CODES
The 2446EX system allows the system to be arrangedso that station users’must entw.an account
code before placing an outside call. .Account codes
can also be used as a Traveling Class-of-Service to
upgrade a restricted stations class-of-service for unrestricted dialing. Account codes must be entered
before the call when forced.
200.52 FORCED LEAST COST ROUTING
WR)
The systems may be programmed on a per station
basis to force the use of LCR for outgoing accessing.
This allows the system administrator to maintain
greater control over dialing patterns and the lines
used for placing outgoing CO calls.
200.53 GROUP CALL PICK-UP
Stations can be placed in one or more.of four pick-up
groups. Stations within a group can pick up tone
ringing intercom calls, recalling outside line ringing,
or transferred outside line calls for another station in
that group.
200.54 HEADSET COMPATlBlLlTY
The Starplus electronic key telephones are designed
to allow the connection of an iridustry standard,
electret mic compatible, modular headset. The user
.connects the modular headset to the. handset jack
on the telephone leaving the handset in.place. The’
,ON/OFF button on the key telephone i,s then used to
‘...
activate .tJie ‘headset. .
.
.‘.
200.55 HEARING AID COMPATIBLE...
All Starplus Electronic key telephones and Star-plus
Single Line Telephones are hearing aid compatible
in compliance with the FCC Part 15, section 66.316.
This allows the telephone to be used in conjunction
with users wearing hearing aids.
s.
Hybrid Key Telephone System
does not answer the recall, a recall tone is sent to
the attendant(s).
200.58 INTERCOM CALLING
The Starplus 2448EX system architecture allows 12
intercom paths for internal traffic capability, 10 of
these paths can be used by SLT’s. A station is
reached on intercom by dialing the associated three-
digit number.
200.59 INTEPCCM SIGNALING SELECT
Users can ‘control the method by which they receive
intercom calls and signals. A convenien? intercom
signal switch is located on each Key Telephone for
easy selection. The choices are:
.
Handsfree (H)(upper position). The station
user, upon hearing a tone burst and voice an-
nouncement over the speaker, can reply handsfree. (Not available on Basic Electronic
Telephone)
.
Tone Ringing (T)(center position). A standard
tone ring notifies the party of an incoming intercom call. The called party answers by lifting
the handset or moving the switch to ttie hands-
free (H) position or pressing the ON/OFF but-
ton.
.
Privacy (P)(lower position). The station user .’
receives .a burst of- tone and a voice announcement over his/her speaker. .The micro-
phone is deactivated for privacy. The called
party must lift the handset or press the ON/OFF
button to answer the call. (Or move the switch
to the handsfree (H) position.)
200.60 lAST:NUMBER REDIAL (LNR)
Permits.the automatic redialing of the la$.telephone
nu.mber dial+ on an outsside line. Up to 32 digits can
,, be $oreij. Qutside. line q+ct[oq.of .,th6 +m.e line :. ‘: y
. .
~.&i~&au.~matic., ..
_::...
: . ._ .i :’ ,.‘I’
I ‘,
200.61 ‘. ‘LCD INTERACT& DISPLAY :‘:
The optional 30 button Executive Key Telephone
provides the user with visual indication of call status,
Calls to and from other extensions, number dialed,
line used and camp-on are some of the features
displayed.
200.56 HOLD PREFERENCE
This allows either Exclusive or System hold as the
primary hold on the first depression of the HOLD
button, depending on programming.
200.57 HOLD RECALL
When an outside call has been on Hold for a pro-
grammable length of time, recall ringing tone is sent
to the station placing the-call on Hold. If this station
Issue 3, August 1991
200.62
LEAST COST ROUTING (LCR)
Allows the system to automatically select the least
costly route available according to the number dialed, the time of day/day of week, the class of service
(COS) assigned to the station/trunk group priority
level assianed
200-I 1
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Hybrid Key Telephone System
A.
LCR 3-Digit Table
This table is divided into 2 sections: “Leading 1”
(“1” is dialed before the number) and “Non
Leading 1” (no “1” is dialed before the number).
This gives the system the ability to handle call
routing in areas that require a “1” before a long
distance number as well as in areas that do not
require the “1”.
B.
LCR 6-Dig!t Table (Office Codes)
:
,
The S-Digit Table can include 20 offii code
maps. Each map can be programmed to route
up to 800 office codes to one of the 16 possible
route lists. Each map must be associated with
a specific area code in the 3-Digit Table. Several different office code maps can be used with
the same area code to provide additional routing flexibility.
C.
Route List Tables
Up to 16 different routes can be programmed.
Each route can contain up to 4 route lists - one
for each of the 4 time periods. Up to 7 CO line
groups (routing choices) and their correspond:
ing Insert/Delete Tables may be programmed
within each route list.
D.
Insert/Delete Tables
There are 20 Insert/Delete Tables. Up to 20
digits, including pauses, can be inserted and up
to 1.6 digits deleted. Digits can be inserted
before or after the number dialed, .but can be
deleted only from the. beginning of a number
dialed.
E.
Weekly’Time Tables
The .least costly route for a particular dialed
number may be different at different times of the 1..
day and on. different ,days of the week; .To
,a&ommodate this situation, there are 2 Tim&.’ .‘: :
of-Day tables - -daily Stan Ttme Table~&d’.
‘Weekly Schedule Table.
The Weekly Time table determines which one
of the 4 Routes LCR should use based on the
Time-of-Day and Day-of-the-Week.
F.
Daily
Start
Time
Tables
The Daily Start Time tables allow the user to
match the Time Periods discount structure to
the carriers rate schedule.
G.
Exception Tables
This table is used to route operator assisted
calls and any other calls which would use a Ior 2-digit number rather than a 3-digit area
code.
. ,initiated the page must remain off-hook.
H.
Default LCR Database
In an effort to decrease installation and set up
time usually associated with LCR a default LCR
data base has been incorporated. The defauft
LCR data base will provide basic routing for all
local and long distance dialing.
200.63 LOOP BUTTON CO LINE ACCESS
A station not having a direct appearance for a CO
line will receive transferred CO calls under the loop
button: Only one call at a time carrbe’connected to
a keyset on the loop button. If more than one loop
button is on a key set, the loop buttons may be
conferenced together. If all programmed Loop buttons on a keyset are busy or have a CO call on hold,
the party attempting to transfer a CO line to that
station will receive busy tone and cannot transfer the
call to that station. If a transfer is attempted, the CO
line will recall the initiator immediately and the transfer recall timer will start.
CO lines are also presented to a Loop when dialing
out using LCR
and. the line chosen does not appear on the key
station.’
200.64 LOUD BELL CONTROL (LBC)
Two sets of relay-controlled contacts are provided to
connect external signaling devices (optional). Each
set of contacts can be programmed to follow the
and night ringrng signals of any station:
The first Loud Bell Control (LBC) contact also serves
as the External Night Ringing control contact. Loud
Bell Control Contacts (one each) are provided with,
and require the installation of, a PFT unit.for each
contact desired. (,Max 2) . .* ” .
or
when using speed dial to dial out
200.65 MEET ME PAGE-
Users may answera.page &-from any phone’inthe
system by dialing $ ‘speciat code.: ‘The p&y ‘who.
206.66 MESSAGE
Stations that are busy, unattended, or in DND can
be left a message indication ty other stations in the
system.
keyset. Upon return to the station, the user can
press the flashing MSG WAIT button to ring each
party in sequential order.
200.67 MESSAGE
A key station with a message,waiting can be re-
minded at a timed interval with a tone.
Up to five messages can be left at one
TONE
WAITING
WAITING REMINDER
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2448EX
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1::. :
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\
200-f 2
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Hybrid Key Telephone System
200.68 MUSIC ON HOLD
A music source, when connected to the system,
provides music to all lines on Hold, parked calls,
transferred calls and calls waiting to be answered by
Uniform Call Distribution (UCD).
ing normal system operation. Programming may be
preformed using a key station terminal connected to
the system (Sta 10) or via a external terminal either
on-site or remotely.
200.74 PAGING
200.69 MUTE KEY
A.
Pressing the MUTE button while in the speakerphone mode or using the handset will disable the
microphone but not affect the speech coming over
the speaker or handset;
Pressir?g the illuminated . . .
‘MUTE button again will reactivate the microphone.
200.70 NIGHT SERVICE
A.
Manual Operation
The Attendant(s) can control the use of Night
Mode manually by pressing the NIGHT (DND)
button. An LED will indicate when the system is
in Night Mode operation.
B.
Universal Night Answer (UNA)
Incoming CO, lines can be programmed for
Universal Night Answer (UNA). Stations which
do not have access to a iine during the day can
answer that line while the System is in the Night
Mode by dialing a UNA code.
C.
Night Ringing Assignments
Each CO line may be individual;; programmed
for. Night ringi?g to other .staiions, to UCB
groups, or Voice Mail gfoups. When the system
is placed into night mode, manually or automatically, ringing will follow the night ringing assignments for each CO line.
.
D.
External Night Ringing
The system can: be programmed so that CO -. ’
-lines marked for ,UNA .will activate Loud Bell
Co.ntrql .wntact #.j conhecied. to a.~ &&rnal~
.
.:
ringing de.vice when the ‘system is placed intb ” : ’ ”
,.: . .
Night me.(Require$ a PFT wRBC) .‘,
200.71 OFF-HOOK SIGNALING
If a station has been programmed to receive direct
External Paging
There is one external paging, zone optionally
available in’ the system. External Paging requires a tivo-digif dialing code.. &ternal paging
requires the APB Boaid and an externally provided’amplifier and paging system. One (1)
make and one (1) break contact are provided
with the page zone on the APB Board.
B.
Internal Paging
There are four internal paging zones available
in the system. A station can be in any or all
zones or in no zone at all. Stations not assigned
to a page group can still make page announcements, if allowed in station programming. Stations can be assigned to a page group
in order to receive pages but not allowed to
make page announcements.
C.
Paging Access Restriction
Programming on a per-station basis, can deny
any station the ability to make any type df page.
200.75 . PAUSE h&lER.
When’dialing a speed number, ‘a timed pause between’digit sending can be placed in the number.
The length of this pause can be programmed in the
system database.
200.76 PBX DIALING CODES
The System will allow five one or two-digit access
codes Ro be entered into memory- When one of
the$e @cles .is, :diafed; this .sigr#. the KSCl that ‘to11 .
restrictiqn is to be:ap@ii’&‘ihk‘neA diai&d digits
after the code. If one of these cod&s is not’ dialed,
toll restriction does not apply. This allows the dialing
of PBX extensions 10,11, 12, etc. This functions on
lines marked as PBX type lines in programming.
outside line ringing and is busy on another call, that
station will receive muted ring to indicate another call
is ringing in. Additionally CO tails may be “campedon” to a busy station and receive muted ringing.
200.72 ON HOOK DIALING
The Key Telephone user can place calls without
lifting the handset. If the speakerphone is disabled,
the handset must be lifted to converse.
200.77 PERSONALIZED MESSAGES
Each station (Key and SLT) can select a pre-as-
signed message to be displayed on the LCD of the
Key Telephone calling that station. There are ten
possible messages which can be displayed:
- VACATION
- RETURN MORNING
- RETURN AFTERhOON
200.73 ON LINE PROGRAMMING
Changes to the system data base with the exception
of the LCR data base can be made without interrupt-
- RETURN TOMORROW
- RETURN NEXT WEEK
Issue 3, August 1991
200-l 3
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Hybrid Key Telephone System
sTARPLUS@
2448EX
- BUSINESS TRIP
- MEETING
- HOME
- ONBREAK
- LUNCH
200.78 PHONE BOX
A Phone Box may be substituted for a telephone on
a one for one basis. The phone box can be used to
receive intercom announcements and also provide
handsfree response. There is also a CALL button
which will signal all stations programmed to receive
phone box signalling (stations that have a programmed DSS flex button for the phone box station).
One of these stations can respond to this signal by
pressing the DSS/BLF button or dialing the intercom
number of the phone box station. Two way conver-
sation is then possible.
The Phone box also has a DND button that when
enabled will blocking calls when privacy is needed.
200.79 POOL BUlTON OPERATION
The Pool Group Key is used primarily to access CO
lines ttiat do not appear on a station so that outgoing
calls may be made. Pooled group keys are associated to CO line groups and may be programmed for
use on any of the flexible line buttons that do not
represent CO line appearances directly. Cb lines
are accessed in descending order of priority starting
with the highest numbered ava,ilable (not busy) CO
line in a CO line group.
Stations may have as many POOL buttons as their
are CO line groups (7). Multiple POOL buttons for
the same group are also allowed.
200.86 PREFERRED LINE ANSWER
.
.
A station with Preferred Line Answer can answer any . .
assigned,.outside; transferred, or recalling ‘iine; Ior
:
:. .
.‘.’ queue ca!lbacks’by tjftingthe hatidsetorpressing the . .
ON/OFF button.- .
200.81 PRIVACY RELEASE
Privacy is insured on all communications in the
system. If desired, the customer may elect to disable the Automatic Privacy feature. Thus allowing
another station to join in on existing CO Line conversations.
Privacy can be disabled in system programming on
a system-wide basis, thus granting all stations the
capability to join in on an existing CO line conversation.
200.82 PRIVATE LINE
Private line programming allows certain lines to ring
at a specific station only. When placed on Hold,
these lines are active at the programmed station
only. A private line can be transferred to other
stations.
200.83 PULSE-TO-TONE SWITCHOVER
When commanded, the system will change the sig-
naling on an outside line from dial pulse to DTMF
(tone), allowing the use of common carriers behind
a dial pulse outside line. This can be done manually
when dialing, or can be stored within a speed dial
number.
200.84. ‘RANGE PROGR.h,itilrliG
’
The Starplus 2448EX allows for range programming
when programming Co lines and Stations. Range
programming allows you to program all parameters
alike for the entire range or you can change or modify
a few items that will be copied to all members in the
range.
200.85 REMOTE ADMINISTRATION
The Remote Administration feature allows author-
ized personnel to access the administration programming via a terminal device (portable terminal
device or personal computer with communications
software package).
The feature permits the review and entry of the
customer database in the same mannei as via the
telephone at “admin” extension 10. The terminal
device can be connected directly to the RS232C
connector on the CCU board, or can be accessed by
a telephone modem linking the CCU’s RS232C c&rnectar (via a CO line) to a remote location.
200.86 kEMOTE SYSTEM MONITOR AND
MAINTENANCE
.
A. Remote System.Moni!or a
The Reniot,e.&lonitor.-feature pro.vides remote ‘..
‘, access to the: installed ..system for. diagnostic
* .:
:
; . purposes.. .These capabitities benefit Service ’ ; : . .
personnel enabling themrto. support the end
user remotely. Different levels of access, via
password, allows authcrized personnel to
trace, monitor and “up-load” critical information
directly from the system. This provides a more
accurate means of acquiring system information that leads to a quick resolution of problems
that may occur. This is all done without inter-
fering with ongoing call processing or normal
system operation, and in many cases may be
performed without a site visit. An external modem connected to the CCU RS232C is required
for remote access. ,
Capabilities allowed and reserved for this “High
level troubleshooting” in addition are:
l
Monitor Mode
t
.
)
200-l 4
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Page 31
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B.
Remote System Maintenance
The Remote Maintenance feature allows the
2448EX
Enable 8 Disable Event ‘Trace”
Dump “Trace
Buffer”
(up-load)
fnterconnects’ technical staff to review the sys-
tems configuration data and individual card slot
configuration data. This can be done “on site”
using a data terminal or remotely using modem
:
to modem access to a remote data terminal., In
both cases connection tothe RS232C connec-
tion on the CCU is required.
200.87 SAVE NUMBER REDIAL (SNR)
Any number dialed on an outside line can be saved
permanently to be used at any time. This number is
saved until a new number is stored.
200.88 SINGLE LINE TELEPHONE (SLT)
COMPATIBILITY
The Starplus 2448EX system supports industry
standard 2500 Type (DTMF) single line instruments.
A maximum of 40 single line telephones may be
installed and operate on the Starplus 2448EX Hybrid
Key Telephone System. SLT, APB and RG cards are
required.
200.89 STATION MESSAGE DETAIL RECORDING (SMDR)
The Starplus 2448EX Key Telephone System provides one .industry standard RS232C port for dual
purpose use and a second port is optional for SMDR
output, each allowing connection to an external
printer or call accounting device. The system provides details on both incoming and outgoing calls.
This feature is programmable to allow all calls or just
outgoing tong distance calls to be recorded.
system. tracks calls by outside ‘line, number dialed,
,
time of day, date, station that ‘placed the $all. and
dwa$onof i=al!: Account cock% may also,be .entered
..: .andr.eco&&‘. ..’ ; .“. .,; ,.’
‘200.90 SPEAKERPHONE ’
Both Enhanced and Executive Key Telephones are
equipped with a speakerphone. However, the
speakerphone can be programmed to work in one of
three
ways:
.
Normal speakerphone operation.
.
Disabled for outgoing and incoming CO calls
but handsfree talkback on intercom allowed.
.
Headset operation allowed.
200.91
STATION CLASS OF SERVICE
Each station is assigned a Class of Service which
governs that stations dialing privileges. Six uniquely
defined Classes of Service are available for assign-
The
Hybrid Key Telephone System
ment to stations on a per station basis.. Station
Class of Service works in conjunction with CO line
Class of Service
for
offering custom toll restriction. As a part of the
Dialing priiilege assignment through Class of Serv-
ice the
system offers two programmable Allow and
to provide the most flexible means
Deny tables for additional customization of a toll
restriction plan for a particular customer.
200.92 STATl,ON SPEED DIAL.
‘Each station user can program up to 20 frequently..‘.
dialed numbers of up to 24 digits in length. Pauses,
flash commands, pulse-to-tone switchover, and NO-
DISPLAY characters take up digit spaces. There
are a total of 1280 speed locations to be divided
among all telephones on a first-come, first-serve
basis.
Numbers are dialed by use of the SPD button and a
two-digit code. This feature can additionally be assigned to any of the 16 buttons in the flexible button
field on each keyset for one-button activation.
200.93 SYSTEM CAPACITY
The 2448EX system will support a maximum of 24
outside CO ‘circuits and 48 stations circuits.
The minimum system configuration is eight (8) CO
Liles by eight (8) Stations and can be expanded in
increments of eight (both CO Line circuits and Sta-
tion circuits).
.200.94 SYSTEMHOLD
When a line.is placed on System Hold, any
in the system with access to that line can retrieve the
call.
. 200.95 SYSTEM SPEED DIAL .
Up to. 80 commonly dialed numbers can ‘be programmed into System Speed Dial for use by stations
allow$.‘fhis~feature. These number&can be up.to’,
‘.
‘_
:’
.., 24.digits.i&luding pauses, flas,h tiammands; pulse;
to-tone switchover, and no-display character& . The
last 40 numbers will not be monitored by-toll .restric-
tion.
200.96 TOLL RESTRICTION (TABLE DRIVEN)
The system provides a flexible means of providing
toll restriction to internal stations of the Starplus
2448EX key telephone system. Each station is then
assigned a Class of Service. These station COS’s
work in conjunction with a CO line Class of service
to allow for customized toll restriction. Two (2) Allow
and Deny tables along with four (4) special tables
afford the system administrator to devise a variety of
complex toll restriction or dialing privilege schemes.
station
”
Issue 3, August 1991
200-15
Page 32
Hybrid Key Telephone System
sTARPLUS@
2448EX
200.97 TRANSFER RECALL
Screened and unscreened transfers will recall the
initiating party if unanswered for a programmable
length of time, and then if unanswered, will recall the
attendant.
200.98 UNIFORM CALL DISTRIBUTION (UCD)
Eight Uniform Call Distribution (UCD) groups can be
programmed, each containing up to eight station
numbers.
When.this number is dialed, the first available agent
in that group is rung. Calls are routed to‘ihe station
that has been on-hook for the longest period of time.
Each
group is
assigned
a pibt number.
A. Alternate UCD Group Assignments
An afternate UCD group can be programmed
so that if stations in one group are busy, the
alternate group will be checked for an available
station.
B. Overtloti Station Assignments
An overflow station may be assigned to route
callers in queue to a designated.station after a
specified time. The overflow station may not be
one of the UCD group stations.
:.
C. Incoming CO Direct Ringing
CO,Lines can be programmed to.ring directly
into a UCD group. When alfagents are busy
and RAN is enabled, the system will answer the
caller and present the 1 st RAN announcement
.automatically. ”
D. Recorded Announcements (RAN)
Recorded announcement devices can be as-
signed to provide up to two different messages,
.if all stations in a UCD group are busy. The two
messages are. available to’all eight (8) UCD
’ groups in different configurations. A RAN de-
:‘., vice can provide anannouncement to one caller. .’
. . .
.at a rime. Subs:equeht caller? will be queued: ’
qnto the message on a first-in basis.
200.99
Incoming CO lines can beprogrammed for Universal
Night Answer (UNA). Stations which do not have
access to a line during the day can answer that line
while the System in the Night Mode by dialing a UNA
code.
200.100 VOICE MAIL
The Voice Mail feature automatically handles unanswered calls. Stations may forward calls to a voice
mail group (for leaving mail) or may call the voice
mail group directly (to retrieve mail) with no assistance from the attendant. Up to eight (8) voice mail
groups can be configured in the system. Each group
can contain up to eight voice mail stations, each of
UNIVERSAL NIGHT ANSW.ER (UNA)
GROUPS (VM)
which interfaces with a port on a SLT card. Each
voice mail “station” can be shared by a num6er of
actual users. An SLT Board and an APB Board and
Ring Generator are required when utilizing the
2448EX Voice Mail “In-Band” integration.
A. VM In-Band Signaling Integration
The 2448EX system integrates with a wide
range of Voice Mail systems through the use of
“In-Band” signaling.
B.
VM Message Waiting Indication
When
Voice Mail has received a voice message
for a user who has a station on the 2448EX
system, the VM connected to the system will
leave a message waiting indication at the VM
users station. When the station user retrieves
their mail, the VM system will cancel the message waiting indication left at a station via a VM
portThe message waiting indication will appear on
the programmed Voice Mail (group) button. If
such a button .has not been programmed, a
voice mail message waiting indication will appear on. the MSG WAIT button as a normal
message waiting signal. SLT’s will receive a
voice mail message waiting as a normal mes-
sage. waiting indication (Message waiting
!amp).
C.. VM CO Disconnect Signal - Pass Thru
To avoid Voice Mail ports from being tied up, as
a result of CO line callers abandoning the call
or not exiting the VM system properly, a disconnect signal has been added to notify the VM
system that a CO cafler has abandon. “Silence”
. .is prqvided to the VM port followed by busy
tone” to aid the VM system to recognize that an
‘.
. . . ‘intercom cailer.has abandoned the call.
.
’
.D;. VM Tory+ode Calling-O$jn~ .:. i, ..; :_ ‘.,. .,. ; :
Voice ‘mail systems- an&or~Automated’ Atfen-.. 1
dants can utilize the Calling Station Tone Mode
option. This is useful when using supervised
transfer or call screening options on voice mail
or auto attendant(s) requiring ringback tone for
proper call handling.
200.101 VOLUME CONTROLS
Both
speaker and
rately adjusted by utilizing the two slide switches on
the right side of the keyset.
tone ringing volume can be sepa-
SINGLE LINE TELEPHONE FEATURES
Single Line telephones have access to most of the
system and station features listed in the previous
section, however, the additional features listed below are unique to Single Line Telephones. (An APB
200-l 6
Issue 3, August
1991
Page 33
!STARPLUS@ 2448EX
Hybrid Key Telephone System
and a Ring Generator, in addition to SIB card must
be installed in the system for proper SLT operation)
200.102 CALL FORWARD
Single line telephones may direct intercom calls and
transferred CO lines to be forwarded to another
by dialing a special pickup code. The telephones
must be in the same pickup group. -
200.110 INTERCOM CALLING
Single line telephones can make and receive inter-
com calls.
station. SLTs have access to all forwarding options
200.111 MESSAGE WAITING/CALL BACK
Single Line Telephones calling a station that is busy,
.idle, or in Do Not Disturb can leave a. message
_,_ waiting indication to sig’nal the station to call back.
.
200.112 MESSAGE WAITING INDICATION
Industry standard message waiting single line tele-
phones can have up to five (5) message waiting
indications left for them, from other stations. The
message waiting LED will flash at the called station.
200.113 NIGHT SERVICE
When outside lines are marked UNA and the system
is placed into night service, a single line telephone
can answer incoming calls on lines it does not nor-
mally have access to by dialing [7] [5]. An external
ringing device must be provided.
200.114 QUEUING
Single line telephones can be placed in a queue
awaiting the first available outside line in a group to
become available.
200.115 STATION SPEED DIAL
Each SLT user may program up to 20 individual
speed dial numbers. Each speed dial number can
be up to 24 digits in length. There are a total of 1280
speed locations to be divided among all telephones.
If single line telephones are to be allowed this fea-
. ture, an APB board must be installed:
--‘,
that Key station user have:
l
Call Forward - All Calls
l
Call Forwardr No-Answer [.72] ., :
l
Call Forward - Busy [73]
l
Calf Forward - Busy/No Answer [74]
l
Preset Call Forward
200.103 CAMP ON
A busy station can be notified that an outside line is
on hold and waiting for them. The busy station is
notified of this by a beep tone. Single line telephones can receive a camp on indication or initiate
one by using an access code.
200.184 CONFERENCE
An SLT usercan initiate a conference with an outside
line and one other internal station.
200.185 DIRECT OUTSIDE LINE ACCESS
Single line telephones can access outside lines by
dialing CO line group access codes 9 or 81-87.
200.106 DIRECT OUTSIDE LINE RINGING
Single line telephones can be set up to receive direct
outside line ringing. SLTs may be programmed to
receive incoming CO Ringing on more than one CO
line. However, an SLT can answer only ONE call at
a’time.’ If a SLT is busy when a CO call rings in, no
‘.
:
notification will be given toihat SLT.station. ,.
‘,
:
.: 200.10;7 : D tRECiED ‘CALL PICK-UP .’ ‘_ ’
.Tone ringing intercom caljs, Initial dinging CO calls
and transferred outside line calls to specific stations
can be picked up by single line telephones. For this
type of pickup, the stations do not have to be in the
same pickup group.
200.108 DO NOT DISTURB (DND)
Each telephone user can be allowed to place their
200.116 ‘SYSTEM SPEED DIAL : : :
Each ZkT:user”can’ be ‘all&& access fs system.‘. . .
speed dial numbers on a programmable bask If
single line telephones are to be allowed this feature,
an APB board must be installed. The last forty sys-
tern speed numbers override toll restriction.
200.117 TRANSFER
Outside lines may be transferred by or to single line
telephones. These transfers can be either an-
nounced or unannounced.
phone in Do No Disturb. The user will receive error
tone if they are not allowed this feature. They will
ATTENDANT FEATURES
also receive a confidence tone when lifting the hand-
set to remind them they are in Do Not Disturb. The
i
attendant can override a station in DND.
200.109 GROUP CALL PICK-UP
Tone ringing intercom calls and transferred outside
200.118 ATTENDANT OVERFLOW
System programming allows the attendant station to
be programmed so that if the attendant is busy or not
there, the call will be automatically forwarded to
another predetermined station, VM Group, or UCD
line calls can be picked up by single line telephones
Issue 3, August 1991
200-17
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Hybrid Key Telephone System
sTARPLUS@
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group after a programmed period of time. (Refer to
Call Forward, Station and Preset)
200.119 ATTENDANT OVERRIDE
Attendant stations may override a busy station or
ring a station in DND. While busy, pressing the
override key provides override tone and a five second delay before voice cut-through to the called
party occurs, automat&ally placing any outside line
call on Hold. The Attendant Override function may
be enabled or disabled inprogramming and requires
DSS Console programmed as either Map 1 or Map
3.
‘
200.120 ATTENDANT POSITION
The system identifies a maximum of three program-
mable stations as attendants for line recalls and
attendant features. The first programmed attendant
can enter system date and time information as well
as System Speed numbers from this position without
entering the programming mode. The 2448EX System is placed in Night Service by any programmed
attendant pressing the NIGHT (DND) button.
200.121 All-ENDANT RECALL
A held CO call left unattended by a station will retail
the attendant(s) after a programmable period of time
has elapsed. A recalling CO line flashes at a distinc-
tive rate that identifies the originating station of the
unanswered call.
station. Also allows you to transfer an intercom call
or outside call that is on hold to another station.
200.126 MAPPING OPTIONS
Each Attendant may have up to three (3) DSS/DLS
terminals programmed to work with one attendant
station. Each DSS terminal can be programmed in
one of three ways:
.
MAP 1. CO lines l-24 appear in sequential
order with the bottom 6 ‘rows of buttons pro-
gramymed: as ‘the following. features: UCD
groups l-8, Call Park Zones, External & Internal
Page Zones, Attendant Override, Release, and
Account Code enter.
i
MAP 2. Stations lo-57 appear in sequential
order.
.
MAP 3. CO line buttons l-l 2 and stations 1 O-33
appear in sequential order with the bottom 3
rows of buttons programmed as the following
features: internal and External Page Zones,
Call Park, UCD, Release, and Attendant Override.
NOTE: When DSS Maps 1 & 3 are selected and
assigned to ;in attendant sfation all appearing CO
lines will ring at the atfendant station.
2C0.127 RELEASE KEY
‘.
Allows the user to disconnect calls while off-hook,
:
speeding up call handling time (MAP 1,3 only).
200.122 TIME AND DATE PROGRAMMING
This feature allows the first programmed attendant
to set the time and date without entering the programming mode.
ATTENDANT W/DSS/DLS FEATURES
260.123 ATTENDANT SEARCH
Allows a user ‘tq..make .a se&& of intercom calls..‘, 1.
without hanging up the handset. -An intercom con-
._ .’
‘..
_..
:
,.
:
.:
s __
:
‘.
: ;_ ;.
nection is switched to another station’whenever a
DSS key is pressed. Pressing the next DSS key
terminates the previous intercom call.
200.124 BUSY LAMP FIELD INDICATORS
Each station key on the DSS console has a corre-
sponding indicator which shows whether the station
is idle or busy. The indicator is lit when the station
is busy and unlit if the station is idle. A station in
DND mode is shown by a flashing indicator.
200.125 DIRECT STATION CALLING
Enables the user to make an intercom voice call to
any key telephone in the system. Permits you to
automatically put an outside caller on hold and simultaneously make an intercom call to an internal
200-l 8 Issue 3, August 1991
:
. . .
1
. .
Page 35
STARPLUS@
2448EX
Hybrid Key Telephone System
)
._
:
.. -;
:.
DSS/DLS Console Map 1
,.
. (’
.
.
--.
.‘. ‘,” “’ ’
‘: : . . . A’
. .
.
;’
‘..
:.
,:
3
Issue 3, August 1991
200-l 9
Page 36
sTARPLUS@
2448EX
Hybrid Key Telephone System
SECTION 300
FEATURE OPERATION
.-
-.. -)
300.1 INTRODUCTION
The Starplus 2448EX System has a wide variety of
features and flexible programming, allowing each
telephone user to program his/her telephone to meet
his/hey own individual needs. ,.
This sectio? of the manual contains the opertiting
instructions for key telephone and Single Line users
and includes an illustration of the key telephone used
in the Starplus 2448EX system and description of
the keys on the telephones and their functions. It is
designed to provide step-by-step instructions for
operating the key telephones and Single Line tele-
phones in the system. Visual and audible cues which
accompany the various steps in the operation of the
features are also include
Literature similar to these operating instructions has
been prepared for use by the customer in the form
of Station, SLT, and Attendant User’s Guides.
300.2
Each 2448EX key station provides the following
keys, indicators and features:
HANDSET AND SPEAKER are located at the left
side of the front panel. A handset is provided to.allow
confidential conversation when desire Lifting the
handset from its cradle (going off-hook) disengages
the station’s built-in speaker.
The speaker is located directly below the center
portion of the handset. The station may b:e operatti
with the hands@ on-hook. When this occurs, audio
is transmitted to the st.a?~pn user through $e station’s
speakei. . . . . ‘: ’
SPD pution protiides.yob .$th a&& tb speed dialing, save number redial arid lastnumbe;iedial. This
button is also used to access speed dial and flex
but-ton programming.
FLASH button is used to terminate an outside call
and restore dial tone without having to hang up the
handset. It is also used to transfer calls behind a PBX
or Centrex within those systems.
HOLD button enables you to place an outside caller
on hold.
ON/OFF button enables you to make a telephone
call without lifting the handset. It turns the telephone
on and off when using the speakerphone.
CONFERENCE (CONF) button is used to establish
and build conference calls.
KEY TELEPHONE STATION FEA-
TURES
: -. . .
TRANSFER (TRANS) button is used to transfer an
outside call from one station to another.
CALL FVVD button allows you to forward your calls
to another station.
MESSAGE WAIT(MSG @b(T) butto’n allows you to
initiate’ a message waiting indication at stations that
are busy, unattended, or in Co Not Disturb. Message Waiting Callback request left at your station will
indicated by a flashing Msg Wait LED.
FLEXIBLE BUlTONS are used to access idle outside lines, provide ESS/BLF for internal stations,
access speed dial number and activate features.
These buttons are programmed by the individual
station user. The default flex feature buttons are
described below.
CALL BACK button allows you to initiate an automatic call back request to another busy station. As
soon as that station becomes idle, the station that
left the call back request is signalled. This feature is
NOT available on the Starplus Basic Key Telephone.
PICK UP button allows you to pickup a tone ringing
intercom call, transferred, incoming, or recallirig out-
side,line call to a specific..unattended station either
by group or directed call pi,ck-tip.
MUTE button allows you’to switch the built-in micro-
phone on or off when using the speakerphone, or the
handset microphone when using the handset.
LINE QU.EUE button allows you to queue onto an
outside line when all lines in a group‘are busy. Your
station is.placed in queue awaiting a line in the same
group to become avail+le.
“00 NOT DISTURB (DNDjbutton all&s.th&‘user.to
place‘hi&er telephone into a .Do Not. disturb mode
.. .to eliminate incbmirig wtside line iinging, intercom
calls,’ transfers and paging announcements. The
station in DND can use the telephone to make normal outgoing calls. On Attendant stations, this button
becomes the system Night IMode button.
CAMP-ON button enables you to alert a busy party
that an outside line is on hold and waiting for them.
OUTSIDE CALLS are announced by a tone signal
repeated every 3.2 seconds. The corresponding outside line indicator will flash slowly.
INTERCOM CALLS can be tone ringing or voice
announce If it is voice avnounced, the receiving
station will receive 3 bursts of tone prior to the
announcement. If it is a tone ringing call, the receiving station will hear a tone ring every 2.4 seconds.
:
.‘.
Issue 3, August 1991
300-l
Page 37
Hybrid Key Telephone System
STARPLUS@
2448EX
300-2
,’ . .
:
300-l Statplus 2448 Executive Key Telephone
. . . .
..
Issue 3, August 1991
Page 38
%ARPLUS@
2448EX
Hybrid Key Telephone System
300-l Starplus 2448 System Numbering Plan
I- .,
1 o-57 Station Intercom Numbers
5#Ixxl
Tone Mode Ring Option ‘2
60 Voice Mail enable MSG Wait
61
690-697
74
75
Voice Mail cancel MSG Wait
Voice Mail Group Pilot Numbers ‘5 Internal All Cal!
LCR QueueCancel
..
Univ Night Answer (SLT and Keyset)
76 Time and Date Programming- Attendant
77
78DRl
790-795
60
Background Music “xxxx Database Admin. Access
Personalized Messages (Key and SLT) #1 SLT DND
Call Park #2 SLT Call Forward
Account Code Enter #3 SLT Speed Dial Program
l 1
Internal Zone 1
Internal Zone 2
l
3 internal Zone 3
l
4
+6
y.
l
O
Internal Zone 4
External Page. .’
Meet Me Page Answer
All Call
91 CO Group 1 (or LCR if enabled) #4 SLT Message Wart/Callback Enable
32
33 CO Group 3
34
85
)
86
87 CO Group 7
890-897
9 CO Group 1 or LCR if enabled
0 Attendant
CO Group 2 #5
SLT Message Wait/Callback Return
#6 SLT Group Call Pickup
CO Group 4 #71 O-757 SLT Directed Call Pickup
CO Group 5 #790-795 Call Park Pickup
CO Group 6 #8
SLT Clear Call Forward, Personalized Messages and DND
UCD Group Pilot Numbers
wxxl
SLT Speed Dial Access.
#o SLT Flash Command on CO
## SLT CO Line Queue
.-
_’
/
‘)
SYSTRMAHD STATION FFATURES
380.4 PLACING AN OUTSIDE CA&L ON
HOLD
A. If your system is programmed’ for Exclusive
If you are using a BASlC keyset, button 1 (abov.e the
HOLD button) .will be programmed as a loop button.
You will receive all transferred calls under this button. A basic key set cannot initiate Call-Back’ requests. A basic set may only receive and be talking
Ho@ Preference, press HOLD button once for
Exclusive Hold and twice for System -Hold. ’
B; ‘Ii your system is programmed for System’Hold-‘.
Preference, press HOLD button once for Sys;
tern Hold and twice for Exclusive Hold.
on one call at a time. The basic set can place
outgoing calls by dialing the appropriate group access code.
300.3 ANSWERING AN OUTSIDE CALL
A. Lift handset.
Press slow flashing outside line button, or Loop
B.
button. (If your telephone is programmed with
Preferred Line Answer, you may answer an
outside line by lifting the handset.)
300.5
ANSWERING A RECALL
When an outside line has remained on hold for an
extended period of time, you will be reminded with a
recalling ring.
A. Press outside line, Loop or Pool button flashing
at very fast rate.
B. Lift handset to converse.
380.6 ACCOUNT CODES
When connected to an outside line call:
A. Press pre-programmed* ACCOUNT CODE
flex button
Issue 3, August 1991 300-3
:
Page 39
Hybrid Key Telephone System
*AFtPLUS@
2448EX
B. Dial an account code
party will
not hear
If account code is less than
entered to return to the call.
If account codes are forced the account code must
be entered prior to dialing the outside number.
‘Refer to Flexible Button Programming
300.7 PLACING AN OUTSIDE CALL (Automatic Line Selection)
A. Press outside line or Pool button. ON/OFF but-
ton LED will light and dial tone will be heard.
B.
Dial the desired party.
‘
C. When called party answers, lift handset to con-
verse or use speakerphone.
Station user may also dial the individual trunk group
access code to access an outside line.
300.8 BACKGROUND MUSIC (Optional)
A. Dial [77j on the dial pad, or press the pre-pro-
grammed’ flex button. (music is heard)
B.
Dial [771 on the dial pad again, or press the
pre-programmed’ flex button again, and music
is discontinue.
When you pick up the handset or press the ON/OFF
up to
12 digits. (The other
the
digits being dialed).
12 digits, an [*I
must be
300.11 CALL FORWARD: STATION
A. Call Forward - All Calls
n If you have been given the ability to forward your
calls:
A. Lift the handset or press ON/OFF button.
B. Press CALL FWD button.
C. Press station button or dial intercom number
where calls are to be forwarded.
D. Replace the handset or press the ON/OFF
button.
Line Queue, Call back requests, message wait requests, and preselected messages are canceled
when a station activates call forward. Call back
requests are not allowed at a station where a call is
forwarded. CO Line calls can be transferred by the
receiving station back to the original forwarded sta-
tion. A station in the call forward mode may still make
outgoing calls.
u To Remove Call Forwarding:
A. Lift the handset or press ON/OFF button.
8. Press CALL FWD button.
C. Hang up.
B. Call Forward - No Answer
button, music is discontinued automatically.
‘Refer to Flexible Button Programming
300.9 AUTOMATIC SELECTION
Pressing an outside line button, Loop or Pool button;
a Speed button; a Stat-on button; or dialing a number
in the Starplus 2448EX Numbering Plan will automatically activate the speakerphone and light the
ON/OFF button, if your keyset is programmed as a
speakerphone.
380.10 CALLBACK
:d If, you dial a telephone that is busy’ or in DND at$
want to.activafeCall Back: ‘.’
A. Press the CALL BACK button.
B.
Hang up.
n When busy station hangs up, you will be signaled.
A. Answer call; station you called will then be
signaled. (If your station is busy when signaled,
an automatic MSG WAIT will be placed at your
phone.)
Only one Call Back request can be left at a station;
the second request will be converted to a message
wail call back request.
‘_
n If you have been given the ability to forward your
calls:
A.
Lift the handset or press ON/OFF button.
B.
Press CALL FWD button or dial the SLT Call
. .
Forward code [#/2].
Dial the Call Forward No Answer code 172) on
C.
the dial pad.
D.
Dial the two-digit extension number or press the
DSS. button of the station to receive the forwarded calls. You. may also forward Intercom
and.Transferred,CO ‘calls to UGD .Group pilot”. ’ ’
numbers or Voice Mail groups. ‘Confirmation’
tone will be heard.
Note: No-Answer intercom calls will forward only
when the intercom selector Switch is in the ‘tone’
mode.
n To cancel Call Forwarding:
A. Lift the handset or press the ON/OFF button.
B. Press the CALL FWD button, or dial the SLT
Call Forward cancel code [#2] or [#8].
C. Call Forward - Busy
n If you have been given the ability to forward your
calls: I
A. Lift the handset or press ON/OFF button.
B. Press CALL FWD button or dial the SLT Call
Forward code [#2].
300-4
Issue 3, August 1991
Page 40
.-:**.,
.)
_.
1
.--
STARPLUS@
C.
Dial the Call Forward Busy
pad.
D.
Dial thetwo-digit extension number or press the
DSS button of the station to receive the forwarded calls. You may also forward Intercom
and Transferred CC calls to
numbers or Voice Mail groups. Confirmation
tone will be heard.
Note: No-Answer intercom calls will forward only
when the intercom selector switch is in the ‘tone’
mode.
a To cancel Call Forwarding:
A. Lift the handset or press the ON/OFF buttbn.
B. Press the CALL FWD button, or dial the SLT
Call Forward cancel code [##2] or (#8].
D. Call Forward - Busy/No Answer
a If you have been given the ability to forward your
calls:
A. Lift the handset or press ON/OFF button.
B. Press CALL WD button or dial the SLT Call
Forward code [##2].
C. Dial the Call Forward Busy/No Answer code
[74] on the dial pad.
D. Dial the two-digit extension number or press the
DSS button of the station to receive the for-
warded calls. You may also forward Intercom
. and Transferred CO calls to UCD Group pilot
numbers or Voice Mail groups. Confirmation
tone will be heard.
Note: No-Answer intercom calls will forward only
when the intercom selector switch is in the ‘tone’
mode.
a To cancel Call Forwarding:
A. Lift the handset or press the ON/OFF button.
Ej. Press fheCALL’FWD &ton, .pr dial the SLT
Call. Forward canCel”cqde [##2] or [#@I.
E. ’ Call Forward’- Voice Mail G&ups
Intercom and Transferred CO callers may be routed
directly to your mail box by forwarding your phone to
a voice mail group. Callers will then be greeted by
your personal voice mail greeting if available.
ICJ If you have been given the ability to forward your
calls:
A.
Lift the handset or press ON/OFF button.
B.
Press CALL FWD button.
C.
Dial the desired code:
[72] = no answer calls
[73] = busy
[74]= busy and no answer calls.
NOTE: Skip this step for immediate forwarding.
2448EX Hybrid Key Telephone System
code 1731 on the dial
UCD
Group pilot
calls
D.
Dial the 3-digit Voice Mail group pilot number
(690-697) for the group (l-8) where calls are to
be forwarded. Confirmation tone will be heard.
n
To
cancel Call Forwarding:
A. Lift the handset or press the ON/OFF button.
B. Press the CALL FWD button.
300.12 CALL FORWARD: PRESET
If a CO Line forwarded by Preset Call Forward
encounters a manually forwarded station (Call Forward - Station), or a station in DND, ihen the incom-
ing CO Line will bypass that station and forward to
the next in the chain. If that station is the last in the
chain, then the call will not forward any further and
will continue to ring at that station until answered or
terminate.
300.13 CALLING STATION TONE MODE OP-
TION
Allows a calling station to override a called stations
H or P intercom switch settings.
n When placing a call to a station and Tone ringing
is desired:
A. Dial [5##].
B.
Dial two-digit station extension or press DSS
button of desire! station. (call tone rings sta-
tion).
300.14 CALL PARK
To place in outside call on hold and consult with,
page, or call an internal party an&or transfer the
outside call.
n While connected to an outside line:
A Press TRANS button. The caller is put on Ex-
elusive hold.
.B. Dial the parking location (790 to 795). Hear
confirmation tone.
:
.
-‘C. If you hear busi tone;.press’ TRANS and dial
another parki.ng location.
n Retrieving a Parked Call
A
Lift handset or press ON/OFF button.
B. Dial pound [#I.
C. Dial the parking location (790 to 795) where the
call was parked.
300.15 CALL PICK-UP: GROUP
When intercom tone ringing, transferred outside line
ringing, or recall ringing is heard at an unattended
telephone:
A. Lift the handset or press the ON/OFF button.
B. Press the PICK UP button to be connected
the calling party.
..
I
to
Issue 3, August 1991
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2448EX
NOTE: You must be in the same pick up group as
the
tinging telephone to pick up the call.
300.16 CALL TRANSFER
Outside lines can be transferred from one phone to
another within the system.
The transfer can be either screened (announced) or
unscreened to either an idle or busy station, or UCD
Group. . .
A. Screened Transfer
n While connected to an outside line:
1. Press station button where cal! is to be transferred (if programmed on your telephone),
OR
Press the TRANS button and dial two-digit sta-
tion number (1 O-57).
2. The called extension signals according to the
intercom signal switch position.
3. When that extension answers, announce the
transfer.
4. Hang up to complete transfer.
B.
Unscreened Transfer
When the called extension begins to signal, hang up
to transfer the call (Recall timer starts).
C. Transfer Search
n When attempting to locate a party:
1.
Press a station button to signal a statitin
OR
Press the TRANS button and dial station de-
sired.
2.
If the party is not located, press another station
key to continue the search,
OR
Press tile TRAN button and dial the station
number.
,3.
If the party is not located, press the TRANS
button again and dial another station number to
continue the search.
4.
When the called party answers, hang up to
complete the transfer.
Answering a Screened Transfer
D.
Your intercom will be signaling according to the
intercom signal switch position.
1. Answer the intercom and receive the transfer
notice,
2. Press the outside line button or loop button
flashing on hold.
300.17 CO CALLS TRANSFER RED TO A
STATION FORWARDED TO VM
n While connected to a CO line:
A Press the TRANS button and dial the two-digit
extension number of the station forwarded to
voice mail.
B. The transferring station hangs up. The CO call
will be directed to the mailbox of the forwarded
station.
NOTE: If the transferring station attempts
to super-
vise the transfer or just waits until the voice mail
system answers, then it becomes necessely to reac-
cess the CO line and re-transfer them and go on-
hook before the voice mail system answers. This will
ensure
that the CO
party will
hear the
personal
greeting of the mailbox user and any applicable
instructions.
300.18 CAMP-ON
n If you call a station that is busy and wish to alert
them to your call:
A. Press the CAMP ON button.
B. Called station will receive two bursts of ringing.
C. Wait for their response
D. When called party answers, consult with them
or hang up to transfer the call.
If a station is in DND, only the attendant can Camp
On using the attendant override feature.
n Answering a Camp On
If you are on a connected call, hear two bursts of
muted ringing, and your CAMP ON button is flashing,
you have a call waiting for you.
A Press the CAMP ON button.
B. Any outside line you are connected to will be
placed on hold. You-may converse with the
station placing the call.
C. Press flashing outside line button, if a call is
being transferred.
300.19 CO LINE ACCESS
n To access outside line:
A. Press idle CO line button, Pool button,
OR
Dial CO line group access code or LCR access
code.
B. Dial the number desired for outside call.
C. Lift handset to converse or use speakerphone.
3oo-fj
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Hybrid Key Telephone System
300.20 CO LINE QUEUING
A station
can queue only one (1) line at a time. If
you see that a particular outside line is busy and you
wish to be placed on a list waiting for that line to
become available:
= To Place a
A.
Press desired busy
button.
Queue:
(Busy
tone is heard)
outside line button or pool
9. Press the LINE QUEUE button.
C. Hang up.
n To Answer a Queue
If you hear ringing and an outside line of the line
group (or a Loop or Group Key), you queued onto is
slow flashing:
A. Lift the handset.
B. Press flashing outside line button to answer.
If your station has been programmed for Preferred
Line Answer, you will have the line automatically
upon lifting the handset.
300.21 CONFERENCE COMBlNATlONS
Only stations that have conference enabled will be
able to institute a conference.
.
>
:
Add-on Conference: Four internal and one ex-
ternal or five party internal
.
Multi,-Line Coilference: One internal and two
external.
A. Establishing a Conference
A maximum of five parties can be included in a
conference. The internal party must lift the handset.
Lift the handset.
1.
2. Select intercom station or dial desired outside
pafly.
3.
Wheti called party answers, press CONF but-
ton.
4.
Add next conference party by selecting another
-1
outside line or intercom station.
5.
When party answers, press CONF button twice.
6.
All parties are connected.
8.
Exiting a Conference (Controller only)
There are three methods of exiting a conference:
1.
Press the ON/OFF button to ON, press the
MUTE button, and replace the handset (to
monitor a conference).
Press HOLD button to place outside parties on
hold. Hold timer starts. If one of the two parties
is internal, that party will be dropped.
3. Press CONF and hang up or press the ON/OFF
CONF button will flash and timer will start.
There will be a warning tone before the other
parties are dropped.
C. Reentering a Conference
When the controller re-enters
the
conference, the
disconnect timer is reset.
1. Lift handset to re-enter a monitored conference.
2. To re-enter a conference placed on hold, repeat
steps for establishing a conference.
3. To re-enter an unsupervised conference, lift
handset and press flashing CONF button. The
CONF button
lights
steady and confirmation
tone will be heard.
D. Terminating a Conference
To terminate a conference the conference initiator
who is actively in the conference replaces handset
or push ON/OFF button to OFF. To terminate an
unsupervised conference, press the flashing CONF
button while on hook, all parties will be dropped.
300.22 DIRECTED CALL PICK-UP
When incoming, transferred, or recalling outside
line ringing, intercom ringing, or Camp On ringing is
heard at an unattended telephone:
A. Dial the two-digit station number of the known
ringing telephone.
B. Receive ringback tone, or call announce tone.
C. Press the PICK UP button to answer the call.
Lker must have access to the-specific .wtside line
or a Loop key to do a directed call pickup.
300.23
DIRECT INWARD SYSTEM ACCESS
(DISA)
A. Call the phone number or the system adminis-
trator specified of the DISA line.
8. The system answers and returns intercom dial
tone.
C. Enter the DISA access code also specified by
the system administrator, if applicable.
D. Dial tone is returned.
n To place an outgoing call:
A. Dial a group access code: 9,81 - 87.
8. CO Dial tone is returned.
C. Dial the desired telephone number.
NOTE: LCR cannot be accessed from DISA. If LCR
is enabled, DISA users may
in trunk group 7.
NOTE: The conference timer (Refer to Sec. 610.7)
will monitor a DISA “trunk-to-trunk” call and release
the lines one (1) minute after the timer expires.
dial 81 to access
lines
button to leave the other conference patties still
connected in an unsupervised conference.
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n To reach an internal station:
A. Dial the two-digit station number. Ringback
tone will be heard.
B. Converse when party answers.
NOTE: If the station dialed is unattended, busy or in
DND, intercom dial tone will be returned (after the
Preset Call Forward Timer expires) Refer to Sec.
600.4.
300.24 DO NOT DISTURB
LJ Activating Do Not Disturb:
If you have been given the ability to place your phone
in Do Not Disturb:
A. Press the DO NOT DISTURB button. The DND
button lights steady.
= Removing Do Not Disturb
A. Press the DO NOT DISTURB button. The DND
button LED extinguishes and DND is canceled.
300.25 EXCLUSIVE HOLD
When a line is placed on Exclusive Hold, no other
station in the system can retrieve this call. Hold may
be programmed to be activated on the first or second
depression of the Hold button. CO Lines while in a
transfer hold are always placed in an Exclusive Hold
condition.
300.26 EXECUTIVE/SECRETARY TRANSFER
If you are designated the Executive station and your
phone is busy or in DND, all calls will be routed to
the Secretary station.
If you are the designated Secretary station, you can
signal the Executive that is busy or in DND by using
the Camp On feature.
300.27 FLASH
n When connected to an outside line:
A. Press FLASH button to disconnect outside line
and reseize outside line dial tone.
300.28 FLASH ON INTERCOM
q
When connected to a page zone or another internal
party:
A. Press FLASH button to disconnect page or
intercom call. Intercom dial tone will be heard.
300.29 FLEXIBLE Bull-ON ASSIGNMENT
If you have buttons on your telephone which have
NOT been assigned as CO lines, Pooled group, or
Loop buttons, you may program them to suit your
own individual needs. There are five possible functions you may assign to these buttons:
.
DSS/BLF: This button, when pressed, will automatically signal the assigned intercom station.
DSS/BLF buttons are programmed by the sta-
tion user.
.
FEATURES: This button can be programmed
so that when pressed it will activate a particular
feature, thus eliminating the need for dialing the
feature code. Some features require a flex
button to be programmed for that feature to be
accessible to the station user. Where this is the
case it is so designated in this Feature Opera-
tion Section and user guide. Feature buttons
are programmed by the station user. Refer to
Table 300-Z for a complete listing of code/features that may be programmed onto a flexible
button.
.
SPEED DIAL: This button can be programmed
to automatically access a speed number location
for
one-step operation. PBX and Centrex
codes can be programmed into a speed dial bin
and accessed by one button depression.
Table 300-2 Button Programming Codes
10-57 Direct Station Select ‘4 Internal Zone 4
690-697
77 Badground Music ‘6 External Page
78Wl
78W
78#
790-79s Call Par& (system) (00-19 Station) (20-99 System)
80
890-897 UCD
0 Attendant (1 st Programmed Attendant)
l 1
‘2 Internal Zone 2 ZZ= Personalized Messages
‘3
Voice Mail Group Pilot Numbers l-8
Personaked Messages
Clear Personalized Messages ‘0 All Call Page (Internal & External)
Personalized Message Code
Account Code Enter
Group
Pilot Numbers l-8 [SPD]+(#] Last Number Redial ’
Internal Zone 1 W= Speed Dial Bin numbers
Internal Zone 3
300-8
‘5
‘9
[SPD]+IYY] Speed Dial Access’
[SPD]+r] Save Number Redial
Internal All Call
Meet Me Page Answer
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%AFtPLUS@
.
When this button is pressed, the system will
select an available line from this group for the
user to place a call on. Pool buttons are assigned in data base administration.
.
LOOP: This button will act as the direct appear-
ing button for outside lines that do not appear
on the user’s individual telephone. Any phone
that doesn’t have all lines appear on it must
have a loop key. There is NO limit to the number
of LOOP buttons a station may have. Loop
buttons are assigned in data base administra-
tion.
n To program flexible buttons:
A. Lift the handset or press the ON/OFF button.
B. Press SPD button twice.
C. Press the flexible button to be programmed (it
must be programmed in data base as a multi-
function button).
D. Dial desired code (Refer to Button Program-
ming Codes).
n To erase a flexible button:
Press SPD button twice.
.-) t:
Press the flexible button to be erase
C.
Press FLASH button.
D.
Replace handset or press ON/OFF button.
300.30 INTERCOM CALLING
n Placing an intercom Call
A. Press the station button of party to be called (if
programmed at your phone);
OR
Dial two-digit station number. (1 O-57)
NOTE: Dialing a number in the numbering p/an
activates the telephone automatically.
B. You will hear ringing if called station is in the “T”
answering mode; or three bursts of tone if called
station is in the “H” or “P” position.
C. Lift handset or use speakerphone, after the
three tone bursts stop.
D. Hang up to end call.
n Answering an Intercom Call in the Y” mode:
q
With your intercom signal switch in the T (center)
mode, you will hear repeated bursts of intercom
tone ringing and the HOLD button will slow flash.
A. Lift handset or press ON/OFF button to answer,
or move the intercom signal switch to the H (up)
mode to reply. If you receive a call from a Phone
Box, you must press that DSS button to answer
the call.
B. Hang up to end call.
2448EX
POOLED GROUP ACCESS: A group of outside lines can be placed under one button.
Hybrid Key Telephone System
q
Answering an Intercom Call in the “P” mode:
0 In the P (down) mode, you will hearlhree bursts
of tone and one-way announcement. The HOLD
button will slow flash and the calling party cannot
hear conversations in progress.
A. Lift handset or press ON/OFF button to answer,
or move the intercom signal switch to the H (up)
mode to reply.
n Answering an Intercom Call in the “l-l” mode:
0 In the H (up) mode, you will hear three bursts of
tone and an announcement. Reply handsfree or
lift handset for priiacy.
300.31 LAST NUMBER REDIAL
A Press the SPD button.
B. Press the asterisk [‘I button.
-
The last number dialed over an outside line
will be automatically redialed.
-
The system will automatically select the
original line used to place the call and redial
the number.
-
If that line is busy, the system will automatically select another line from the same
group and redial the number.
-
If no lines are availabie in the same group,
station will receive busy tone and can
queue for a line.
-
If the station user preselects a line before
activating LNR, the preselection will override the line which was used originally.
300.32
~TO place an outside call when LCR has been
enabled in the system:
A Dial (91 on the dial pad.
B. Dial the desired tejephone number (ie: I+ area
C. Lift handset or use speakerphone to conv&se.
If all liries available to you .are busy, remain off-hook
for four (4) seconds to automatically be queued onto
LCR for an available line,
IJ LCR Queue Callback
If an LCR Queue Callback has been activated:
A When telephone is signalled, answer the call.
B. Desired telephone nuinber will automatically be
NOTE: Only one LCR Queue Call Back request may
be initiated by a station. When a second request is
made, the first request will be canceled.
300.33 LCR QUEUE CANCEL
A. Dial the LCR Queue Cancel code, [74].
B. Replace handset or press ON/OFF button.
LEAST COST ROUTING
code+number) 7-digit number. Wait for answer.
redialed.
.
Issue 3, August 1991
300-9
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Hybrid Key Telephone System
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300.34 MEET ME PAGE
~1 To request another party to meet you on a page:
A. Dial the desired two-digit paging code or press
the pre-programmed’ flex button.
9. Request that party meet you on the page.
C. Do not hang up; wait for the requested party to
answer. As soon as the paged party answers
and is connected to you, the page circuit is
released.
0 Answering a Meet Me Page
Go to the nearest Telephone:
A. Dial [*9] on the dial pad
OR
Press the preprogrammed* flex button.
9. You will be connected to the party that paged
you.
*Refer to flexible Button Programming.
300.35 MESSAGE WAITING
Up to five messages can be left at any Station. If
you dial a station that is busy, unattended, or in DND,
you can leave a message waiting indication.
A. Press the MSG WAIT button.
9. Called party’s MSG WAIT button will slow flash.
C. Hang up.
TV Answering a Message Waiting Indication
If your MSG WAIT button is flashing at a slow rate,
you have a message waiting for you. The first message left will be the first one called.
A. Press the flashing MSG WAIT button.
B. Station that left message will be signaled with
tone ringing.
C. If called station does not answer, press the
MSG WAIT button once to leave message.
300.36 MUTE BUTTON
The MUTE button provides privacy during speakerphone or handset operation by disabling the microphone.
A. Press the MUTE button while off-hook on
speakerphone or handset to activate.
B. Press the MUTE button again to deactivate.
The mute feature automatically deactivates upon
call termination.
300.37
If you have been given the ability to make page
announcements:
A. Lift the handset or press the ON/OFF button.
9. Press the pre-programmed* PAGING flex but-
PAGING
ton
OR
Dial the two-digit paging code:
l l = Internal Zone 1
l 2 = Internal Zone 2
l 3 = Internal Zone 3
l 4 = Internal Zone 4
l 5 = Internal All Call
‘6 = External Zone
l O = All Call
C. Speak in normal tone of voice to deliver mes-
sage.
Stations off-hook or in DND will not hear the page
announcement.
NOTE: When making a zone page or All Call page
and the zone is busy, the page initiator will receive
ringbadc tone until the zone becomes available. You
will then hear a warning tone and can make the page
announcement.
300.38 PBWCENTREX TRANSFER
n While connected to an outside line (PBX/Centrex):
A. Press FLASH button.
B. Receive PBX transfer dial tone.
C. Dial PBXICentrex station number.
D. Hang up to complete transfer.
300.39 PERSONALIZED MESSAGES
Each station can select a pre-assigned message to
be displayed on the LCD of. any Key Telephone
calling that station.
There are ten possible messages which can be left.
A. Dial [78] on the dial pad
OR
Press a pre-programmed* flex button.
B. Dial the two-digit code-for the message which
will appear.
00 clears messages
01
VACATION
02 RETURN MORNING
03 RETURN AFTERNOON
04
RETURN TOMORROW
05 RETURN NEXT WEEK
06
BUSINESS TRIP
07 MEETING
08 HOME
09 ON BREAK
10
LUNCH
C. Hang up.
Note: This featureisnotavailable to theattendant(
I
300.40 PHONE BOX RINGING
To receive ringing from Phone Box(es) at a station,
a DSS button must be assigned on a flex key. Refer
. ..I
300-10
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System
to Flex Button Programming for instructions on how
to program DSS
for Phone Box Ring Timer.
390.41 PULSE TO
The signaling on an outside line can be changed
from dial pulse to tone (DTMF) manually while dialing out.
u To perform the switch-over:
A. Dial an asterisk [‘I on the dial pad.
8. Remaining digit will be sent using DTMF.
The Pulse to Tone Switchover command may also
be included into a speed dial bin. Refer to speed dial
programming.
300.42 REMOTE MAINTENANCE
Basic format of the command is:
[d s] = dump system configuration data
[d sn] = dump slot configuration data
[?] = Help menu
M = Exit Maintenance
Nofe: n = slot number on KSlJ (I- 11). Starting with
the CCU tward and counting to the right.
buttons. Also
refer to Sec. 610.25
TONE SWITCHOVER
B. Dial the asterisk [‘I key.
-
System will automatically select the original
line used to place the call and redial the
number.
-
If that line is busy, the system will autornatically select another line from the same
group and redial the number.
-
If no lines are available in the same group,
station will receive busy tone and can
queue for a line.
-
If the station user preselects a line before
adivating SNR, the preselection will override the line which was used originally.
300.44
For easy one-button access to Centrex or PBX fea-
tures, perform the following steps:
A Program the Centrex or PBX code into a station
B. Program that speed bin onto a flex button. Refer
PROGRAMMING
CODES ONTO A FLEX BUTTON
or system speed dial bin, including hook-flash
(flash key), r], and [#] commands. (Refer to
station or system speed dial programming)
to flex button programming.
PBX/CENtREX
A. Maintenance Password
The Remote Maintenance feature, like Remote Pro-
gramming, is entered via a six-character alphanumeric string. The password prompt is given by
entering a carriage return at the device connected to
the CCU, RS232C port. After the prompt is printed
out, the password should be entered followed by a
carriage return. Proper entry of the password will
result in the maintenance prompt. The Remote
Maintenance password is: BRANDY
B. Exit Maintenance
The Exit command will terminate the current Remote
Maintenance feature session. The Exit command
format is: MAINT>X
There are three (3) basic commands available in the
Remote Maintenance feature. All commands begin
with a single character, followed by a space, another
character and an optional digit or digits. All commands are terminated with a carriage return.
300.43 SAVE NUMBER REDIAL
If you wish to save the last number you dialed for use
later:
After placing an outside call:
A. Keep handset off-hook.
B. Press the SPD button twice.
0 To Dial a number that was saved using the steps
above:
A. Press the SPD button.
300.46 SPEAKERPHONE
A Press ON/OFF button to “ON”. Intercom dial
tone will be heard.
B. Press station key of desired party, or press
available outside line button and dial number.
Speakerphone is activated.
C. Press ON/OFF button to “OFF to end call.
NOTE: For further references in this section where
?it? handset” is specified, you may also use the
method of pressing the ‘0VOFF” button, if the
telephone is programmed to be a true twfrway
speakerphone.
300.46 STATION SPEED DIAL
If no outside line has been specified in programming,
the last available line in Group 1 will be automatically
chosen or you can choose one now.
A Press the SPD button.
B. Dial the bin location,
OR
Press programmed speed bin button. Station
Speed numbers are 00 to 19.
C. When called party answers, pick up handset or
use speakerphone. ,
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300.47 STORING SPEED NUMBERS
Station Speed numbers can be entered by keyset
users. System Speed numbers must be entered by
the first programmed attendant. If no attendant is
specified, they are entered at Station IO.
A.
Press SPD twice.
B.
Dial the speed bin location:
00 to 19 for Station Speed numbers;
20 to 99 for System Speed numbers.
C.
Dial telephone number. (including special
codes described below)
D.
Press the SPD button.
E.
Hang up.
OR
F.
Press SPD once.
G.
Select desired outside line or group of lines.
H.
Dial the speed bin location:
00 to 19 for Station Speed numbers:
20 to 99 for System Speed numbers.
I.
Dial telephone number. (including special
codes described below)
J.
Press the SPD button..
K.
Hang up.
- TRANS - Pressing the TRANS button during number entry initiates a Pulse-To-Tone
switchover.
- HOLD - Pressing the HOLD button during
number entry inserts a Pause.
- FLASH - Pressing the FLASH key inserts a
Flash into the speed number.
- TRANS - Pressing the TRANS button as
the first entry in the speed bin inserts a
no-display character causing the numbers
stored in the bin not to appear on the Key
Telephones display when the bin is accessed.
To program several speed numbers in a row, press
SPD button twice to conclude programming a number and then just enter the next speed number bin to
be programmed. If the station has no line appearance for the line programmed into the speed bin, that
line will come up under the Loop button or Pool
button when accessed.
300.48 SYSTEM SPEED DIAL
If no outside line has been specified in programming,
the last available line in Group 1 will be chosen
automatically or you can choose one now.
A. Press the SPD button.
B. Dial bin location,
OR
Press programmed speed bin button. System
Speed numbers are 20 to 99.
_
C. When called party answers, pick up handset or
use speakerphone.
300.49
UNNERSAL NIGHT ANSWER (UNA)
If you hear outside line ringing at another station and
wish to answer it:
A. Dial [7!5j on the dial pad. The connected out-
side line can be transferred or disconnected.
Each telephone utilizing Universal Night Answer must have a loop button appearance if the
ringing outside line does not appear at their
phone.
390.50 VOICE MAIL OPERATION O/M)
ForwardCallers to y!aw&Bw
Intercom and Transferred CO callers may be routed
directly to your mail box by forwarding your phone to
a voice mail group. Callers will then be greeted by
your personal voice mail greeting if available (Refer
to Call Forward - Voice Mail Operation)
m Retrieving Voice Messages
If your Message Waiting key or programmed Voice
Mail group key is flashing, you may have a voice
message waiting for you.
‘To enter the voice mail system to check for mail:
A Dial the Voice Mail group number
OR
Press the programmed voice mail group key or
flashing Message Wait key.
B. You will immediately be prompted to enter your
password for your mail box.
m Receiving a Voice Mail Message Wait
To receive a message waiting indication that a voice
message has been taken for you, the Voice Mail
system must be programmed to provide such an
indication.
After the voice mail system receives a voice message for a station user:
A. The voice mail must go off-hook and dial the
voice mail message wait code [60].
B. Dial the two-digit extension number of the sta-
tion user who received a voice message.
0 Turning the Message Waiting Lamp Off
When a station user retrieves the voice messages
from the voice mail system, the voice mail system
IllUSt:
A Be programmed to go off-hook and dial the
message cancel code [61].
B. Dial the two-digit extension number of the sta-
tion user who retrieved the voice message.
300-l 2 Issue 3, August 1991
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Hybrid Key Telephone System
A. VM Tone Mode Calling Option
Allows the Voice Mail system to override a called
stations H or P intercom switch settings.
When placing a call to a station and Tone ringing is
desire (the Voice Mail system MUST be programmed to:
A Dial [5#j on the dial pad.
B. Then dial two-digit station extension (call tone
rings station).
300.51 VOLUME CONTROLS
There are 2 volume control knobs on the right side
of the key telephone. Turning the knob toward you
will decrease the volume.
- Front knob - voice, background music 8
speakerphone
- Back knob - tone ringing volume
PHONE FEATURES
300.52 CALL BACK
A Briefly depress and release the hookswitch.
B. Dial [##4].
C. Replace handset.
Only one Call Back request can be left at a station;
the second request will convert to Message Waiting
RSCp?St.
300.53 CALL FORWARDING
n To call forward calls to another station:
A Lift the handset.
B. Dial [##2].
C. Skip step c for immediate forwarding, otherwise
dial the appropriate code:
[72] = Call Forward No Answer
(731~ Call Forward Busy
[74] = Call Forward Busy/No Answer
0. Dial the two-digit extension number or speed
bin number where calls are to be forwarded.
Confirmation tone will be heard.
E. Replace the handset.
0 To Remove Call Forwarding:
A Lift the handset.
B. Dial [#2] or [#8] on the dial pad. Confirmation
tone will be heard.
C. Replace the handset.
300.54
CALUNG STATION TONE MODE OP-
TiON
Allows a calling station to override a called key
station’s H or P intercom switch setting.
When placing a call to a key station and Tone tinging
is desired:
A Dial [5#1 on the dial pad.
B. Dial the two-digit station extension (call tone
rings station).
300.55 CAMP-ON
0 After receiving intercom busy tone:
A Briefly depress and release the hookswitch.
B. Dial [#*I on the dial pad. When the called party
answers, consult with them.
While on a CO line you receive a Camp-on warning
tone through handset:
C. Choose desired call (hang up on present till
and take the new one, or ignore the Camp-n
signal).
300.56 CALL PARK (System)
To place an outside call on hold and consult with,
page, or call an internal party and/or transfer the
outside call.
0 While connected to an outside line:
-A Depress and release the hookswitch. The caller
is put on Exclusive hold.
B. Dial the parking location (790 to 795). Hear
confirmation tone.
C. If you hear busy tone, depress and release the
hookswitch and dial another parking location.
a Retrieving a Parked Call
A Lift the handset.
B. Dial the pound [#I] on the dial pad.
C. Dial the parking location (790 to 795) where the
call was parked.
300.57 CALL TRANSFER:
A. Making an Unscreened Transfer
A Briefly depress and release the hookswitch.
B. Dial desired intercom number.
C. Hang up to complete the transfer.
B. Making a Screened Transfer:
A Briefly depress and release the hookswitch.
B. Dial desired telephone number.
C. Announce the call.
0. Hang up to complete the transfer.
Issue 3, August 1991 300-l 3
Page 49
Hybrid Key Telephone System
sTARPLUS*
2448EX
300.58 CLEAR CALL FORWARD, DND, PERSONALIZED MESSAGES
SLT’s can activate and cancel call forward by dialing
[#I21 and DND by dialing [#l] and enable and cancel
personalized messages by dialing [78xx].
A convenient code [#I81 has been incorporated to
cancel either Call forwarding, DND, or Personalized
Messages when the SLT user has forgotten which
code has been programmed on the phone
n To cancel Call Forward, DND, Personalized Mes-
sages:
A. Lift the handset. Notification tone will be heard.
B. Dial [##8] on the dial pad. Confirmation tone will
be heard.
C. Replace the handset.
300.59 CO LINE QUEUING
A Dial outside line access code. Receive busy
*
tone.
B. Briefly depress and release the hookswitch.
C. Dial [###I on the dial pad. Confirmation tone is
heard.
300.60 ADD-ON CONFERENCE
You may set up a conference of 1 external and 1
other internal station.
A. Lift the handset.
B. Make outside call.
C. Briefly depress and release the hookswitch to
put the call on hold.
D. Dial two-digit station number of internal station
you wish to add.
E. When that station answers, briefly depress and
release the hookswitch again and all 3 parties
will be connected.
C. Replace the handset.
m To cancel Do Not Disturb:
A. Lift the handset.
B. Dial [#I1 J or [#8] on the dial pad.
C. Replace the handset.
300.64
PBX/CENTREX TRANSFER (Flash
Command to CO Line)
To initiate a PBX or Centrex Transfer command from
an SLT.
m While connected to a PBX or Centrex line:
A.
Briefly depress and release the hookswitch.
Intercom dial tone will be heard.
B.
Dial [#IO] on the dial pad. A Flash command will
be presented to the PBX or Centrex line.
C.
PBX or Centrex studder tone will be heard. Dial
the two-digit station number of desired extension
D.
Replace the handset to complete transfer.
300.65 GROUP CALL PICK-UP
m Upon hearing an unattended telephone ringing:
A. Lift the handset.
B. Dial [#6] on the dial pad. You will be connected
to intercom or transferred or recalling outside
line call.
NOTE: You must be in the same pickup group.
300.66 PLACING CALLS ON HOLD
0 While connected to an outside line:
A. Briefly press and release the hookswitch. (Call
is placed on hold).
m To retrieve the call:
A. Press and release the hookswitch again.
300.61 DIRECT OUTSIDE UNE ACCESS
A. Lift the handset.
B. Dial the access code (9,81 - 87).
C. Dial the desired telephone number.
300.62 DIRECTED CALL PICK-UP
m Upon hearing an unattended telephone ring:
A. Lift the handset.
B. Dial [#7] on the dial pad.
C. Dial the two-digit station number of ringing tele-
phone. You will be connected to intercom, incoming, recalling or transferred outside line.
300.63 DO NOT DISTURB
n Activating Do Not Disturb:
A. Lift the handset.
B. Dial
[#l]
on the dial pad.
309-l 4
300.67 INTERCOM CALUNG
A. Lift the handset.
B. Dial the two-digit intercom number (1 O-57).
300.68 LCR QUEUlNG.(Automatic)
If all lines available to you are busy, remain off-hook
for four (4) seconds to automatically be queued onto
LCR for an available line.
300.69 LCR QUEUE CALL BACK
p If an LCR Queue Call Back has been activated:
A. When telephone is signalled, answer the call.
B. Desired telephone number will automatically be
redialed.
C. Wait for answer. Lift handset or use speaker-
phone to converse
Issue 3, August 1991
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7
2448u( Hybrid Key Telephone System
NOTE: Onfy one LCR Queue Cal/ Back quest may
be initiated by a station. When a second request is
made, the first request will be canceled.
300.70 LCR CANCEL
A Lift handset or press ON/OFF button.
B. Dial the LCR Queue Cancel code, [74].
C. Replace the handset or press ON/OFF button.
300.71 MESSAGE WAlTlNG
m Leaving a Message Waiting indication
A Lift the handset.
B. Dial the two-digit intercom station. Receive no
answer, or DND tone.
C. Briefly depress and release the hookswitch.
D. Dial [&I] on the dial pad.
E. Replace the handset.
0 Answering a Message Waiting Indication.
Your message waiting lamp is flashing:
A Lift the handset.
B. Dial [#5j on the dial pad. Station that left the
message will ring.
Note: Onfy SLTs equipped with message waiting
lamp will have access to this feature.
300.72 PERSONALlZED MESSAGES
Each station can select a pm-assigned message to
be displayed on the LCD of any Key Telephone
calling that station. To select one of the ten available
messages:
A Dial [78] on the dial pad.
8. Dial the two-digit code for the message which
will appear.
00
01 VACATION
02 RETURN MORNING
03 RETURN AFTERNOON
04 RETURN TOMORROW
05 RETURN NEXT WEEK
06 BUSINESS TRIP
07 MEETING
08 HOME
09 ON BREAK
10 LUNCH
C. Hang up. (Activating DND cancels selected
message.)
clears messages
‘1 = Internal Zone 1
‘2 = Internal Zone2
3 =
Internal Zone 3
l
4 = Internal Zone 4
l
5 5 Internal AllCall
l
6 = ExternalZone
l
O = All Call
C. Speak in normal tone of voice to deliver mes-
sage.
Stations off-hook or in DND will not hear the page
announcement.
NOTE: when making a zone page or All Call page
and the zone is busy, the page initiator wiii receive
nngback tone until the zone becomes available.
wii/ then hear a warning tone and can make the page
announcement.
D. Deliver page in normal tone of voice.
E. Replace handset to terminate page.
300.74 STATION SPEED DIAL
A Lift the handset.
B. Dial [#9] on the dial pad.
C. Dial the desired station speed bin number (OO-
19).
300.75
A Lift the.handset.
B. Dial [#I31 on the dial pad.
C. Dial the desired station speed bin number (OO-
D. Dial the telephone number you wish to store.
E. Briefly depress and release the hookswitch.
Note: Line Group 7 will be programmed along with
SLT speed numbers and thus tine Group 1 wiTI be
used when activating speed dial from an SLT.
Note: ft is recommended that AU unused CO tines
are placed into tine Group 0. This will prevent the
system from inadvenently accessing unused lines
from features such as LCR and Speed Dialing.
300.76 SYSTEM SPEED DIAL
A Lift the handset.
B. Dial [#9] on the dial pad.
C. Dial the desired system speed bin number (20-,
STORING STATION SPEED NUMBERS
19).
Confirmation tone is heard.
99).
You
300.73 PAGING
A Lift the handset.
B. Dial the two-digit paging code. Wait for page
warning tone.
Issue 3, August 1991
300.77 UNIVERSAL N!GHT ANSWER (UNA)
n Upon hearing an incoming signal:
A. Lift the handset.
B. Dial UNA access code [75j on the dial pad. You
will be connected to ringing outside line.
3oQ-15
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sTARPLus*
2448EX
300.83 INTERCOM CALUNG
300.78 ANSWERING AN OUTSIDE CALL
A. Lift the handset.
B. Press slow flashing outside line button. (If your
telephone is programmed with Preferred tine
Answer, you may answer an outside line by
lifting the handset.)
300.79 PLACING OUTSIDE LINE ON HOLD
~1 If your system is programmed for Exclusive Hold
Preference, press HOLD button once for Exclusive
Hold and twice for System Hold.
nlf your system is programmed for System Hold
Preference, press HOLD button once for System
Hold and twice for Exclusive Hold.
0 Placing an Intercom Call
A Press station button of party to be called (if
programmed at your phone); or dial two-digit
station number. (10-57)
B. You will hear ringing if called station is in the “r”
answering mode: or three bursts of tone if called
station is in the “H” or “P” position.
C. Lift handset or use speaker-phone, tone bursts
stop.
D. Hang up to end call.
n Answering an Intercom Call
0 With your intercom signal switch in the T mode,
you will hear repeated bursts of intercom tone
ringing and the HOLD button will slow flash.
A. Lift handset or press ON/OFF button to an-
300.80 ANSWERING A RECALLING OUT-
SIDE UNE .- .
-
D When an outside line has remained on hold for an
extended period of time, you will be reminded with
a recalling ring.
A. Press outside line button flashing at very fast
rate.
B. Lift the handset to converse.
300.81 AllENDANT OVERRIDE
If Attendant Override is allowed, Attendant(s) sta-
swer. If you receive a call from a Phone Box,
you must press that DSS button to answer the
call.
B. Hang up to end call.
II In the P mode, you will hear three bursts of tone
and one-way announcement. The HOLD button
will slow flash and the calling party cannot hear
conversations in progress.
0 In the H mode, you will hear three bursts of tone
and an announcement. Reply handsfree or liti
handset for privacy.
tions may override or call stations that are either
busy or in Do Not Disturb.
u If the Attendant calls a station that is busy on a CO
call and wishes to alert them of a waiting call:
A. Press the AlTN OVERRIDE button. Three
short tone bursts will be presented to the called
f=W
B. After fwe (5) seconds, the station’s CO line will
300.84 NIGHT SERVICE
a Any designated attendant can place the system
into Night Service by:
A. Pressing the Night Setvice (DND) button.
0 Any designated attendant can remove the system
into Night Service by:
A. Pressing the Night Service (DND) button again.
automatically be placed on hokf and the Attendant will be cut-thru.
a If the Attendant calls a station that is in Do Not
Disturb mode and wishes to alert them of a call;
A. Press the AlTN OVERRIDE button. The sta-
tion will be signalled with a Camp-on tone.
Note: DSS/DLS maps 1 and 3 contain an Attendant
Overtide button that may be pressed to override an
intercom call, of CO call
300.85 SETTING SYSTEM TlME AND DATE
0 Must be set by the first programmed attendant.
A. Dial [76] on the dial pad. Confirmation tone is
heard.
B. Enter date and time as follows:
YYMMDDHHMM
W = year 00-99
MM = month 01-12
DD = day 01-31
300.82 ATTENDANT RECALL
n When an outside line has remained on hold for an
extended period of time, you will be reminded with
a recalling ring.
A. Press outside line button flashing at a very fast
HH = hour 00-23
MM=minute 00-59
When the correct number of digits are entered, confirmation tone will be heard and the display will
update.
rate.
B. Lift the handset to converse.
300-l 6 Issue 3, August 1991
Page 52
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--Y-Y
sTARPLUS@
2448EX Hybrid Key Telephone System
300.88 STORING SYSTEM SPEED NUMBERS
System Speed numbers must be entered
by the first
pmgqmmed attendant. If no attendant is specified,
they are entered at Station IO.
A Press SPD twice.
B. Dial the system speed bin location:
20
to 99 for System Speed numbers.
C. Dial telephone number. (including special
codes described below)
D. Press the SPD button.
E. Hangup.
OR
F. Press SPD once.
G. Select desired outside line or group of lines.
H. Dial the speed bin location:
20
to 99 for System Speed numbers.
I. Dial telephone number. (including special
codes described below)
J. Press the SPD button.
K. Hang up.
TRANS - Pressing the TRANS button dur-
ing number entry initiates a Pulse-To-Tone
switchover.
- HOLD - Pressing the HOLD button during
number entry inserts a Pause.
FLASH - Pressing the FLASH key inserts a
flash into the speed number.
- TRANS - Pressing the TRANS button as
the first entry in the speed bin inserts a
no-display character causing the numbers
stored in the bin not to appear on the Key
Telephones display when the bin is accessed.
To program several speed numbers in a row, press
SPD button twice to conclude programming a nurnber and then just enter the next speed number bin to
be programmed. If the station has no line appearance for the line programmed into the speed bin, that
line will come up under the Loop button or Pool
button when accessed.
Speed Bin numbers 60-99 are NOT monitored by
Toll Restriction.
.
Ith DSS/DLS FFATUM
The attendant console may be programmed in one
of five different ways. Therefore, you may not have
all of the features listed below on your console. Refer
to Sec. 200.126 for a description of each map.
300.87 AlTENDANT TRANSFER SEARCH
m When attempting to locate a party:
A. Press a station button to signal that station. If
the party is not located, press another station
button to continue the search.
300.88 PLACING AN OUTSIDE CALL (Automatic Line Selection)
A. Press outside line button. ON/OFF button LED
will light and dial tone will be heard.
B. Dial desired party.
C. When called party answers, lii handset to con-
verse or use speakerphone
380.89 CALL PARK
m While connected to an outside line:
A Press preprogrammed CALL PARK button.
The caller is put on Exclusive hold.
B. At this time, you can page or call another inter-
nal station.
C. When the party you called responds, announce
the call park location and replace handset.
n Retrieving a Parked Call:
A Lift handset or press ON/OFF button.
B. Dial a pound [#] on the dial pad.
C. Dial the parking location (790 to 795) where the
call was parked.
300.90 DO NOT DISTURB INDICATION
The associated station button will flash at a medium
rate to indicate that station is in Do Not Disturb.
300.91 CALL TRANSFER
Outside lines can be transferred from one phone to
another within the system.
The transfer can be either screened (announced) or
unscreened to either an idle or busy station.
A. Screened Transfer
p While connected to an outside line:
1. Press the station button where call is to be
transferred (if programmed on your telephone),
or press TRANS button and
dial the two-digit
station number (10-n).
2. The called extension signals according to the
intercom signal switch position.
3. When that extension answers, announce the
transfer.
issue 3, August 1991 300-l 7
Page 53
Hybrid Key Telephone System
sTARPLUS@
2446u(
4. Hang up to complete transfer.
B. Unscreened Transfer
When
the called extension begins to signal, hang up
to transfer the call (Recall timer starts).
C. Transfer Search
0 When attempting to locate a party:
1.
Press a station button to signal a station.
2.
If the party is not located, press another station
button to continue the search,
OR
Press the TRAN button and dial the two-digit
station number.
3.
If the party is not located, press the TRANS
button again and dial another station number to
continue the search.
When the called party answers, hang up to
4.
complete the transfer.
300.92 CAMPON
a While connected to an outside line:
A.
Press desired station button.
6.
When busy tone is heard, press CAMP-ON
button.
C.
Replace handset, access another CO Line or
press RELEASE button (if you have one).
300.93 FLEXIBLE BUlTON PROGRAMMING
A. Press the SPD button twice.
8. Press the REX button to be programmed (ii
must be programmed in data base as a flexible
button).
C. Dial the desired code (Refer to Table 300-2
Button Programming Codes).
300.94 MEET ME PAGE
LI To request another party meet you on a page:
A Dial the desired two-digit paging code or press
pm-programmed* flex button.
B. Request that party meet you on the page.
C. Do not hang up: wait for the requested party to
answer.
~1 Answering a Meet Me Page
Go to the nearest telephone and:
A. Dial [‘9] on the dial pad.
B. You will be connected to the party that paged
YOU;
300.95 PAGING
A. External Paging
1. Press the preprogrammed’ PAGE button or
dial [*6] on the dial pad.
2. Speak in normal tone of voice to deliver message.
3. Replace the handset to terminate page announcement.
B. Internal Paging
Stations off-hook or in DND will not receive the page
announcement.
1.
Press the preprogrammed’ PAGE button or
dial one of the following codes:
‘1 = Internal Zone 1
l 2
= internal Zone 2
‘3 =
Internal Zone 3
‘4 =
Internal Zone 4
‘5 =
Internal All Call
Speak in normal tone of voice to deliver mes-
2.
sage.
3.
Replace the handset to terminate page an-
nouncement.
All Call Paging (Internal/External)
C.
Press the pm-programmed’ PAGE button or
1.
dial (*O] on the dial pad.
2.
Speak in normal tone of voice to deliver message.
Replace the handset to terminate page an-
3.
nouncement.
300.96 RELEASE BUTTON
DSS/DLS maps 1 and 3 contain a Release button
that may be pressed to disconnect or terminate an
intercom call, transfer sequence, page announcement or CO call.
300-l 8
Issue 3, August 1991
Page 54
sTARPLUS@
2448EX
Key Telephone System
Table 31 O-1 Liquid Crystal Displays (LCD)
,--
310.1
LCD DISPLAYS
The display is arranged into an upper and lower field.
The upper field displays the current activity of the
telephone. The lower field is divided into two sec-
tions. The left section of the bwer field displays the
datespeed bin number, connected intercom station
FUNCllON
CALLING STATION’S DISPLAY
Idle Station
Manually Dialing
Outgoing Calls
Recalling tine
from Hold
or outside line number. The right section of the lower
field displays the current time or elapsed time on an
outside call. The following Table shows what will
appear on the LCD displaysbased on the function
perfOtTllt?d.
CALLED STATION’S DISPLAY
Recalling tine
from Another Station
Connected to an
Incoming CO Line
Intercom Call
Camp-on
Conference
Issue 3, August 1991
Page 55
Key Telephone System
Table 310-l LCD Displays (Cont’d)
sTARPLUS@
2448EX
.
FUNCTION CALLING STATION’S DISPLAY
internal Page
External Page
All Call Page
Meet Me Page
CALLED STATION’S DISPLAY
Station Call Forward
(Originating Station)
Forwarded Call
(before and after call
is answered)
Station Forwarding
to a Voice Mail Group
(Station Idle)
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sTARPLUS@
2448EX
Key Telephone System
Table 31&l LCD Displays (Cont’d)
FUNCTION
Station Forwarding
to a UCD Group
(Station Idle)
Preset Forward
Station calling a
Station Forwarded to
a Voice Mail Group
Call
Pickup
CALLING STATION’S DISPLAY
CALLED STATION’S DISPLAY
Exclusive Hold
Do Not Disturb
Call Back
Outside Line
Transfer
Issue 3, August 1991
310-3
Page 57
.--
Key Telephone System
Table 310-l LCD Displays (Cont’d)
sTARPLUS@
2448t3
FUNCTION
Message Waiting
Reply to a
Message Waiting
Programmed flash
Command (F)
CALLING STATION’S DISPLAY
CALLED STATION’S DISPLAY
Programmed Pause
Command (P)
Programmed Pulse-To-
Tone Switchover (S)
CO Line
Queuing
310-4
Issue 3, August 1991
Page 58
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2448EX Key Telephone System
Table 31&l LCD Displays (Cant’d
FUNCTION
Ringing CO Lines
Display Security
Feature
Calls in Queue
(Agents and Overflow
Stations)
Calls in Queue
(using Dial Code)
CALLING STATION’S DISPLAY CALLED STATION’S DISPLAY
Station calling a
Voice Mail Group
Pilot Number
Issue 3, August 1991
310-5
Page 59
_.
1
--.
STARPLUS
2448EX
SECTION 400
SYSTEM DESCRIPTION AND SPECIFICATIONS
400.1 SYSTEM TECHNOLOGY
The Starplus 2448EX Hybrid Key Telephone System
is an expandable
growth through modular card (PCB) expansion as
well as KSU module expansion and provides a flexible assortment of features through software options
and optional circuit cards. Figure 200-l is a bled<
diagram of the 2448EX System.
The Starplus Hybrid Key Telephone Systems are the
upper end of a family of Electronic Key Telephone
Systems designed to meet the needs of telephone
users from small to large. The other smaller members of this family are the Starplus 308EX, 616EX,
and Statplus 616 FLEX Key Telephone System (flat
pack), the 1224 Key Telephone System (flat pack).
A larger Starplus SPX, PBX allows customers to
migrate to an even larger system keeping the same
instrument on the desk.
The Starplus Hybrid Key Telephone Systems are
modular systems designed for growth using state of
the art Digital Technology for switching control, corn-
mand processing and also utilizes a CMOS based
microprocassor controlled cross point switching ma-
trix, and provides a flexible assortment of features.
This family of systems is engineered to allow the
same telephones to migrate through the complete
product line.
400.2 COMMON EQUIPMENT
The following components are necessary to operate
the Starplus 2448EX Key Telephone System: (Refer
to Appendix B for a complete component list with
Part #Is)
l
Basic KSU
l
Central Processor Board with generic soft-
ware
l
DC/DC Converter
l
Key Station Interface Board
l
Central Office Interface Board
l
Power Supply
l
External Power Housing
l
Enhanced Key Telephone or
l
Executive Key Telephone
modular
system engineered for
Hybrid Key Telephone System
A. Basic Key Service Unit (KSU)
The Basic KSU is housed in a wall-mount cabinet that contains card slots for modular boards
and associated pm-wired connectors. Both
KSUs provide card slot positions for DC/DC
Converter, Central Processing Board, 24
CO/PBX lines (3 COl’s), 48 stations (6 KSB’s),
an Application Board (APB), and two Power
Failure Transfer units. One (1) KSU is required
per system.
6. External Power Supply Housing (EPH)
The External Power Supply Housing is a wall
-mountable cabinet that houses the EPS
motherboard (backplane), one Power Supply
Units (PS), the Single Line Ringing Generator
and Message Waiting Power Supply Unit (FIG),
and the Battery Charging Unit (BC). The EPH
contains an ON/OFF power switch, an AC input
cord, a DC output cord, battery connector panel
for connecting 24V dc of battery power, an AC
ON LED, a DC ON LED and a RING ON LED
for the Battery Charging Board (BC). One (1)
EPH is required per system.
The Power Supply Unit (PS), Ring Generator
Unit (RG) and the Battery Charging Unit (BC)
all incorporate modular connectors that interface on the EPH motherboard allowing easy
installation and removal of these units.
C. Power Supply Unit (PS)
This unit converts 11 TV ac to 24 volt power
required for system operation only. One power
supply is required to operate a fully loaded
system. This unit plugs into the External Power
Supply Housing (EPH).
D. DC/DC Converter (DCU)
This is a modular unit that converts the 24V dc
power into 5V dc and 14V dc, the system cper-
ating voltages. The unit also provides LED
vottage indicators, test points and adjustments,
as well as an input jack (RCA type) for Background Music.
E. Central Processor Board (CCU)
This board provides the system’s main 16 bit
microprocessor and ‘operating memory. lt wn-
trols all system activity including switching functions and feature operation. This board houses
the Programmable Read Only Memory
(PROM) with generic operating instructions,
Issue 3, August 1991
400-l
Page 60
Hybrid Key Telephone System
“II
-
STARPLUS
2448EX
400-2
\ /
V
Figure 400-l Starplus 2448 System Block Diagram
Issue 3, August 1991
Page 61
~ARPLUS
2448EX
Hybrid Key Telephone System
-l
and Random Access Memory (RAM) for customer data base programming. A lithium battery is included for protection of the RAM
memory. An RS232C connector for data base
printout and SMDR is included. Feature Package software is installed on this board at the
factory. One (1) CCU is required per system.
F.
Central Office Interface Board (COI)
Provides the interface for eight central offi
(DTMF or Dial Pulse) loop start lines. The
board can be removed or inserted with KSU
power ON, however, the ‘Normal/Service”
switch should be in the ‘Service” mode before
removing or inserting the board into the system.
An in-use LED for each circuit and a switch to
take the board out of service are provided.
The CO circuits are equipped with programma-
ble current sensing circuitry that identifies distant end disconnect loop supervision, if
provided by the Central Office.
G.
Key Station Interface Board (KSB)
Provides interface circuitry for eight Key Telephones. The KSB will support any Starplus
Basic, Enhanced or Executive Key Telephone
set. The KSB board can be inserted or removed with the KSU power ON, however, the
“Normal/Service” switch should be in the “Serv-
ice” mode before removing or inserting the
board into the system. An in-use LED and a
switch to take the card out of service are provided. A DSS/DLS or Phone Box can also be
assigned to any one of the circuits. The KSB
circuits are protected from mis-wiring and overcurrent.
H.
Single Line Telephone Interface Board
WT)
The Single LineTelephone Interface Board provides interface for eight (8) -24 vdc single line
(2500 type) telephones. Single Line Telephone
Interface Boards (SLT) and Key Station Inter-
face Boards (KSB’s) are inter-changeable with-
in the system. Both standard DTMF and
message waiting (9OV) DTMF single line telephones may be used. A Single Line Board is
required when connecting to a Voice Mail System and In-Band integration is desired. An Application Board (APB) and a Ring Generator
(RG) are required when installing Single Line
Boards.
480.3 OPTIONAL COMPONENTS
A. Application Board (APB)
The Application Board provides the matrix and
controlling circuitry for DISA, unsupervised
conference and one external page zone as well
as the circuitry for two DTMF receivers and two
DTMF senders to support a small number of
single line telephones. The APB has provisions
for the addition of a Single Line DTMFRS Unit
(SLU), used to support larger quantities of single-line telephones, and an RS232C Module
(RSM) to add an additional RS232C port for
outputing SMDR information only. This port
cannot be used for programming iocally or rt3
motely via a terminal. The APB also has a
connection for Recorded Announcement
(RAN) input and its control contacts.
B.
RS232C Module (RSM)
This RS232C Module (RSM) mounts on the
Application Board (APB) and provides a second
RS232C connector. This connector may be
used to output SMDR data while the standard
RS232C (located on the CCU) is used for system printout or Remote Administration.
C.
Single Line DTMF Receiver/Sender Unit
(SW
Used to expand the DTMF receivers and send-
ers in the System to support single line telephones. The module is added to the APB board
and contains four DTMF receivers and one
DTM F sender.
D.
Power Failure Transfer Unit (Pt7)
There can be two Power Failure Transfer Units
installed in the Basic KSU, each providing auto-
matic direct cut-through connection of six
CO/PBX lines to six single line telephones in
case of commercial power failure or system
processor failure. The single line telephones
may or may not be intercom stations. For each
PFT installed, there is one set of Loud Bell
Control contacts provided. This unit can be
removed or inserted with power on the KSU.
There is a manual switch that activates the PFT
for testing purposes.
E.
Battery Charging Unit (BC)
The Battery Charging Unit (BC) installs into the
External Power Supply Housing (EPH) and pro-
vides the charging circuitry for a 24V dc battery
package. The charging rate is 28V & at 0.5
ampere for the Basic KSU.
F.
Single Line Ring Generator and lWIV
Power Supply Unit (RG)
Provides the 9OV ac, 20 Hz, ringing supply for
supporting single line telephones and OPx’s.
Also provides the voltage to light single line
telephone M/W lights when Single tine Board
cards are installed in the system. This unit
plugs into the External Power Supply Housing.
Issue 3, August 1991 400-3
Page 62
Hybrid Key Telephone System
STARPLUS
2446EX
One (1) unit is required when the system will be
equipped with single line telephones.
400.4
STATIONS
A. Basic Key Telephone
The Starplus Basic Electronic Telephone will
operate on both Starplus Hybrid Key Telephone
Systems. The Starplus Basic keyset is a fully
modular instrument that features On-Hook dialing and Call Announce, Intercom, two (2) Volume Controls, a Personal Directory, and a 12
key “DTMF dial pad.
Note: Full speakerphone operation or Call Announce with handsfree reply on intercom are not
provided with the Basic Key Telephone.
On the 2448EX Hybrid Key Telephone the Basic keyset offers compatibility by providing a
loop button as one of the fixed 14 feature function buttons. This allows the Basic keyset to
both place and receive transferred CO line
calls.
Note: Direct Incoming calls cannot be directed to the
Basic keyset on the 2448EX.
8. Enhanced Key Telephone
The Starplus Enhanced Electronic Telephone
(Fig 400-2) is a fully modular instrument with 14
fixed feature/function buttons and 16 flexibly
assigned buttons or 8 fixed feature/function
buttons. This telephone also features an inte
grated speakerphone, call announce with
handsfree intercom, two (2) Volume Controls,
Intercom select switch, and long life LED’s.
C. Executive Electronic Telephone
E. Phone Box
The Phone Box (Refer to Figure 400-2) allows
Handsfree conversations for locations that do
not need dialing privileges. Phone Boxes may
be substituted for Key Telephones on a one-for-
one basis.
400.5 SYSTEM CAPACITY
The Basic KSU is housed in a wall-mountable cabi-
net that contains the backplane, two prewired connectors for Power Failure Transfer units, station and
CO line boards, DC/DC Converter and an Applications board. This Basic KSU has a capacity of 24
CO lines and 48 Key Telephones and/ or Phone
Boxes. DSS/DLS’s can be installed in place of any
Key Telephone. Standard single line telephones
(2500 type) can be installed by exchanging key
station interface boards. Eight single line tele-
phones can replace eight Key Telephones for each
board exchanged. An ON/OFF switch is located on
the left side of the Basic KSU.
400.6 SYSTEM SPECIFICATIONS
System capacity, electrical specifications, environ-
mental specifications, and Loop limits are listed in
Tables 400-1, 400-2, and 400-3 and 400-4. Dialing
specifications are listed in Table 400-5. Dimensions
and weight are listed in Table 400-7. Key telephone
and Single tine telephone Audible Indications are
listed in Tables 400-9, and 400-13. Key Telephone
Visual Indications are listed in Tables 400-10, 400-
1 1, and 400-l 2.
The Starplus Executive Key Telephone is a fully
modular instrument with 14 fixed feature/func-
tion and 16 flexible buttons that can be flexibly
assigned as either CO/PBX/Centrex lines, Sta-
tion DSS, or feature/function buttons for the
2448EX. This set also features an integrated
48 character LCD display, and integrated
speakerphone, call announce with handsfree
intercom, two (2) volume controls, an intercom
mode select switch, and long life LED%.
D. DSSIDLS Consoles
The station port used for a DSS/ DLS Console
can be assigned as a Direct Station Select or
Direct Line Select depending on customer
need. The bottom two rows of buttons on the
DS!S/DLS Console (Refer to Figure 400-2) contain 6-8 flexible buttons (depending on MAP
chosen) which can be assigned by the station
user in the same manner and functions as the
flexible buttons on the keyset.
400-4
Issue 3, August 1991
Page 63
STARPLUS
2448EX
Hybrid Key Telephone System
Basic Model
Executive Model
Enhanced Model
Phone Box
Issue 3, August 1991
Figure 4OG2
DSSID LS Console
STARPLUS@
Station Instruments
400-5
Page 64
I- -
,
Hybrid Key Tele(lhone System
Ports:
COIPBWCentrex
Stations
Single Line Telephones
Table
24
max.
48max.
40
max.
40&l
System
Capacity
STARPLUS
2448EX
Attendants:
DSS/DLS Consoles:
Phone Boxes:
UCD Groups:
Groups:
Members:
RAN Announcements:
Calls in Queue:
Voice Mail Groups:
Groups:
Ports:
Integration Method:
VM Message Wait:
VM Disconnect Signal:
SMDR Ports:
Station Cards:
Key Telephone Board
Up to 3 stations can be designated as attendant(s).
32 max up to 3 DSS/DLS units can be programmed to function with
each station. (Each DSS/DLS unit reduces station capacity by 1)
47 max (replaces key station port(s) on a 1 for 1 basis)
8 Groups
48 Members (up to 8 stations per group)
2
max per system
all 24 CO Lines may be in queue onto a UCD group(s)
8 Groups
up to 64 (8 per group)
In-Band Signaling
Yes [60] Turn on; [61] Turn off
CO Lines - Programmable 12 digit (DTMF) string. If no digits are preprogrammed, 15 seconds of silence followed by busy tone.
Stations - 15 Seconds of silence followed by busy tone.
1 port (either located on the CCU or on the optional RS-232C Module
(RSM) mounted on the APB Board)
Each Key Telephone Board supports eight (8) electronic telephones,
phone boxes or DSS/DLS units.
Single Line Board
SO Cards:
COI
3Ttvl F Receivers:
3TM F Senders:
‘age Zones:
Internal:
External:
400-6
Each Single Line Board supports eight (8) 2500-type (DTMF)
telephones.
Each COI Board can support up to eight (8) Loop Start CO/PBX
Centrex lines.
6 max - two (2) on the APB Board. Four (4) additional provided on
the optional SLU board.
3 max - two (2) on the APB Board. One (1) additional provided on the
optional SLU board.
4
Zones
1 Zone (Requires APB Board)
Issue 3, August
1991
Page 65
~ARF’LUS
‘1
2448EX
Hybrid Key Telephone System
Table 400-2 Electrical Specifications
AC Input to Power Supply
Power Consumption
Power Supply Fuse - AC input
Longitudinal Balance:
Idle Channel Noise:
Cross Talk Attenuation:
,
->
Single Frequency Distortion:
(300 Hz - 3,400 Hz)
Ringing Sensitivity:
Ringer Equivalence Number: (REN)
CO tine Signaling - DTMF:
Input Level Range:
Music Source (input)
Contact Rating
External Page Control
Loud Bell Control
RAN Port Control
External Page Port
output Impedance
Output Power
UL File Number:
1 IN ac + IO%, 60 Hz single phase
720 VA
720 watts (maximum)
5Al25VAC
60 db from 200 Hz to 1,000 Hz
40 db from 1,000 Hz to 4,000 Hz
Less than 15 dbmco for all connections
Greater than 75 dbm Station to CO and Station to
Station
Station to CO tine and Station to Station:
Better than 2.0% or 34 db
Output level -30 dbm to 0 dbm
16 Hz to 30 Hz at 40 VRMS minimum
30 Hz to 67 Hz at 50 VRMS minimum
0.56
Frequency pair at -5 dbm +I .O dbm
Frequency tolerance fl .5%
+I 0 db maximum
2mWmax.atOdBm
2K ohms input impedance
1 .OA, 24V dc
1 .OA, 24V dc
1 .OA, 24V dc
600 ohms @ 0 dBm
1 mW Maximum
El 09461
,
Table 400-3 Environmental Specifications
Operating Temperature
Recommended Operating Temperature
Storage Temperature
Relative Humidity
Heat Dissipation (BTU’s)
I
Issue 3, August 1991
32°to1040F
70’ to 76’ F
-40’ to 140’ F
5% to 90% noncondensing
1350 BTU’s Maximum
400-7
Page 66
Hybrid Key Telephone System
Table 400-4 Loop Limits
Electronic Telephone:
(including Single Line Telephone, Phone Box, and
DSS/DLS)
Table 400-5 Dialing Specifications
DTMF Dialing
Frequency Deviation
Rise Time
Duration of DTMF Signal
Interdigit Time
PULSE Dialing
Pulse Dialing Rate
Pulse Break/Make Duration
Dialing Memory
System Speed Dialing
Station Speed Dialing
Save Number F&dial
Last Number Redial
CO Type
500 feet of 26 AWG Cable
1000 feet of 24 AWG Cable
1500 feet of 22 AWG Cable
+I%
3 msec.
100 msec. minimum
100 msec. minimum
10 or 20 pps.
60140 or 66l33
80 numbers (24 digits)
20 numbers (24 digits)
1 number (32 digits)
1 number (32 digits)
Loop Stan
STARPLUS
2448EX
Table 400-6 FCC Registration Numbers
For Systems configured as a key system (button
appearance) use:
For Systems configured as a hybrid system (dial
access codes) use:
400-8
DLP82V-17567-KF-E
DLP82V17568-MF-E
Issue 3, August 1991
Page 67
STARPLUS
2448EX
Hybrid Key Telephone System
Table 400-7 Dimensions and Weight
BASIC KEY SERVICE UNIT
Height 16”
Width 23”
Depth 13”
Weight
66 Ibs. (unloaded)
EXTERNAL POWER SUPPLY HOUSING
Height 12”
Width 12”
Depth 13”
Weight 36 Ibs.
POWER SUPPLY
Height 4.75”
W& 4”
Depth
9”
Weight 5 tbs.
Table 400-8 Miscellaneous Specifications
Memory:
Random Access Memory (RAM)
Programmable Read-Only-Memory (PROM)
Telephone Transmitter:
Talk Paths:
CO/PBX/Centrex paths:
Intercom Paths:
Music Channels:
Account Codes:
Number of digits per code:
Number of Account Codes:
Speed Dialing Capacity:
System Speed
Station Speed
DSS/DLS CONSOLE
Height
Width
&”
Depth 9:i 25”
Weight 2 tbs.
PHONE BOX
Height I .75”
Width 5.s
Depth 4”
Weight 1 lb.
KEY TELEPHONE
Height 3.5”
Width 8”
9.125” Depth
Weight
3 lbs.
96K expandable to 128K
384 expandable to 512K
Electret mic compatible.
24 CO/PBXCentrex talk paths (non-blocking)
12 talk paths (only 10 available for SLTs)
1 channel provides music for m&con-hold and
background music
up to 12 unverified digits
unlimited
1360 total bins in system
80 bins per system
1280 bins per system
Page 68
Hybrid Key Telephone System
Table 400-9 Key Telephone Audible Signals
STARPLUS
2448EX
TYPE OF SIGNAL
)<ev T&ntme Slanals:
Incoming CO Line
Intercom Tone Ringing
Intercom Call Announce
0-W
Transferred CO Line
CO Line Recall
Message Wait Call Back
Message Wait Reminder Tone
CO Queue Call Back
Camp-on
Paging Alert Tone
y Tel-e Confidence Tones
Intercom Ringback
Call Announce
Busy Tone
Error Tone
Intercom Dial Tone
DND Tone
Paging Confirmation
Programming Confirmation
Programming Error
Confirmation Tone
.
FREQUENCY
1215/1471
1215/l 471
935
1215/1471
1215/l 471
1215/l 471
771
121 Y1471
1215/l 471
935
701
935
701
701
701
701
935
1471
1471
1471
SIGNAL DURATION
0.8s on12.4~ off; repeated
0.4s on/o.4s off/o,4s on/2.os off
0.2s orVO.2~ off (3 bursts)
0.8s orV2.4~ off
0.8s onI2.4~ off
0.4s oIvo.4s offIO.4s orv2.os off
0.6s on (timed)
0.2s orVO.6~ off; repeated
0.2s orVO.2~ ofVO.2~ on (once)
1 sec. (burst),
0.4s olvo.4s off/o.4s orv2.os off
0.2s odO.2~ off (3 bursts)
0.4s orVO.4~ off, repeated
0.2s orVO.2~ off, repeated
Continuous
0.2s orVO.2~ off, repeat 3~‘s. pause, 0.5s
repeat
1 secburst
1.4 set burst
0.2s onlO.2~ off, 6x’s
1 set burst, 1 time
Table -10 DSSlBLF Button Visual Indicators
I
Off-Hook/Busy (All Stations) Steady
Incoming Intercom Ring (Destination) 120 ipm flutter
Call Announce (Destination) 120 ipm flutter
Message Waiting Call Back (Destination) 120 ipm flutter
Do Not Disturb (All Stations)
Door Box Calling (Assigned Stations) 30 ipm flash
Automatic Call Back (Destination)
400-l 0
TYPE OF SIGNAL
I
INDICATOR FLASH RATES
60 ipm flash
120 ipm flutter
Issue 3, August
I
1991
Page 69
--
~ARPLUS
2448Ex
Table 400-l 1 CO Line Button Visual lpdicators
TYPE OF SIGNAL
Incoming CO Ring
Transferred CO Ring
RaGill
Queued tine
Exclusive Hold
System Hold
I-Hold (only when hold preference is system)
In Use
Hybrid Key Telephone System .
INDICATOR FLASH RATES
30 ipm flash
120 ipm flash
480 ipm flutter
460 ipm flutter
120 ipm flash
60 ipm wink
30 ipm double flash
Steady
Table 40042 Function Button Visual Indicators
TYPE OF SIGNAL
Call Forward (active)
Message Waiting (active)
Camp-on (active)
Call Back (active-initiator)
CO Line Queue (active)
Do Not Disturb (DND active)
Mute (microphone off, handset xmit off)
ON/OFF (speakerphone on/on-hook dialing
Conference (active)
Hold (Camp-on)
Hold (all intercom channells busy)
Speed (momentarily ON until bin address dialed)
Personalized Messages
Intercom Call (Hold Button)
Pool
Transfer
flash
Pickup
INDICATOR FLASH RATES
30 ipm flash
15 ipm flash
60 ipm flash
120 ipm flash
Steady
60 ipm flash
Steady
Steady
Steady
120 ipm flash
Steady
Steady
15 ipm flash
15 ipm flash
Same as CO Line
Same as CO Line buttons
Steady until transfer complete
Steady during dialing
Momentary ON
buttons
Issue 3, August 1991
400-l 1
Page 70
Hybrid Key Telephone System
Table 40&13 Single Line Telephone Audible Signals
TYPE OF SIGNAL FREQUENCY SIGNAL DURATION
WARPLUS
2448u(
incoming CO tine
Intercom Tone Ringing
Transferred CO Line
CO Line Recall
CO Queue Call Back
ce Tona
Intercom Ringback
Call Announce
Busy Tone
Error Tone
Intercom Dial Tone
DND Tone
Paging Timeout
Call FWD Warning Tone
Camp-on Tone
Conference Warning Tone
Confirmation Tone
DND Warning Tone
20 Hz, 50-90V AC 20s orv4.os off
20 Hz, 50-9OV AC 1 .Os 017/0.2s off/O.8s on/4.Os off
20 Hz, 50-9OV AC 2.0s onlrl.os off
20 Hz, SO-9OV AC 2.0s on/4.os off
20 Hz, SO-90V AC
.
0.2s on/O.2s off, repeat 3x’s, pause, 0.5s;
2.0s orv4.os off
1 .Os oti3.Os off; repeated
0.2s on/O.2s off (3 bursts)
0.5s onIO.5~ off: repeated
0.5s orVO.5s off; repeated
Continuous
repeated
0.5s orVO.5~ off; repeated
0.2s on/O.2s off (six times)
0.2s burst (1 time)
1 set burst (1 time)
1.4 set burst (1 time)
0.2s 011/0.2s off (6 bursts)
Table 40&14 Ring GeMMessage Wait (RG) Specifications
Ring Generator Input:
Ring Generator Output:
Message Waiting Output:
Ring Generator Capacity:
Simultaneous Ringing (same cadence):
Ring Cycles:
Maximum Number of Simultaneous SLTs ring
ing:(cycled)
400-l 2 Issue 3, August 1991
24 Vdc
20 Hz, 50-90 VAC
90 V dc, unregulated
5 Single Line Telephones
5
25
.
Page 71
~--~ . ..-- --
STARPLUS
2448EX
Hybrid Key Telephone System
To calculate a particular systems MTBF:
400.7
MEAN TIME BETWEEN FAILURE
WW
The Mean lime Between Failure (MTBF) for each
components of the 2448EX Key Telephone System
is shown in Table 400-15. The MTBF figures are
calculated based on:
l
Specifications: BellCoRe YR-TSY-000332”
l
Quality Factor: Level 2
1. multiply the quantity of each component in the
system by its failure rate.
Component Qty X ‘t$r
Power
2 X 2064.2 = 4128.4
= Resultant
SUPPlY
2. Add the resultants from step 1 for all components used to configure a system.
3. Divide the total number derived from step 2 m
l
Environmental Factor: Group Benign (1 .O)
l
Method: Parts Count Method
Mean Time Between Failure (MTBF) represents for
,
a particular interval, the total functioning life of a
population of an item divided by the number of
failures within the population during the measure-
1 ,OOO,OOO,OOO. This will provide the system’s
MTBF rated in hours.
1 ,ooo,ooo,ooo
= System MTBF Rated
Total (from Step 2
in Hours
ment interval. The definition holds for the time, cycles, miles, events, or other measures of life units.
This does NOT provide a definite failure time but only
indicates possible failure probabilities based on calculations.
Table 400-S Mean Time Between Failures (MTBF)
DEVICE
Basic Key Service Unit (KSU)
Power Supply Unit (PS)
External Power Housing (EPH)
DC/DC Converter (DC/DC)
Central Processor Board (CCU)
Central Office interface Board (COI)
Key Station Interface Board (KSB)
Single Line interface Board (SLT/SIB)
Application Board (APB)
RS-232C Module (RSM)
Single tine DTMFRS Unit (SLU)
Power Failure Transfer Unit (PFT)
Ring Generator Unit (RG)
Battery Charging Unit (BC)
Key Telephone
DSSJDLS Console
Phone Box
FAILURE .RATE
931.6
2064.2
3920.6
4160.0
16179.3
9341.4
MTBF IN HOURS
(for a sinnle unit) ffor a sinole unit)
1073422.1 122.5
484449.2
255063.0 29.1
240384.6 27.4
61807.4 7.1
107050.3 12.2
MTBF IN YEARS
5093.0 196347.9 22.4
10677.4 93655.8
7818.7. 127898.5
1212.4
824610.3
825.2 1211827.4 138.3
1615.0
619195.0
1509.0 662690.5 75.6
2310.6
432788.0 49.4
6022.9 166033.0
2511.3
4209.2
3986200.1 45.5
237574.8 27.1
55.3
10.7
14.6
94.2
70.7
19.0
Issue 3, August 1991
400-13
Page 72
sTARPLUS@
2448EX
Hybrid Key Telephone System
SECTION 500
INSTALLATION
-1
-?
500.1 SlTE PLANNING
The Statplus 2448EX Hybrid Key Telephone Sys-
tem, like most electronic office equipment, should
not be subjected to harsh environmental conditions.
To assure easy servicing and reliable operation,
several factors must be considered when planning
the system installation. Always remember the fol-
bwing BEFORE installing the KSU and wiring:
The Basic KSU, and External Power Supply
Housing are designed for wall mounting.
The External Power Housing operates on 117V
ac, 60 Hz single phase electricity. A 3-wire
(parallel blade with ground) receptacle must be
provided on a dedicated, separately fused 15
ampere circuit.
The KSU should be within 25 feet of the telephone company (Delco) RJ21X The KSU
should be centrally located and care should be
taken to stay within prescribed cable lengths.
is recommended that 24 AWG 3-pair twisted
cable be used.
Mounting space for standard backboard, or a
plywood type board for MDF blocks, il a standard backboard is not used.
A well ventilated area having a recommended
temperature range of 70 to 78 degrees Fahren-
heit and a humidity range of 5 to 90% (non-condensing).
Lighting and accessibility of KSU for servicing.
Protection from ftooding, flammable materials,
excessive dust, and vibration.
Proximity of radii transmitting equipment, arc
welding devices, copy machines, and other
electrical equipment that are capable of generating electrical interference.
Access to a good earth ground such as a rne-
talfii COLD water pipe. Inspect the pipe for
non-metallic joints.
500.2 UNPACKING THE 2448EX BASIC
SYSTEM
A. Remove the Key Service Unit from the shipping
carton and stand it upright on a level working
surface with the cover facing forward.
B. Remove the cover by turning the two screws on
the front of the cabinet i/4 turn and tilting the
cover outward.
lt
C.
Remove all remaining items from the Basic
System packing box and inspect for shiiing
damage.
D.
The Basic System ships with all the components necessary for a working 8 CO line by 16
station system. The components incfuded in
the Basic System Package are:
l
(1) Basic Key Service Unit (BKSU)
- BKSU Mounting Template
l
(1) Extemal Power Housing (EPH)
- EPH Mounting Template
- AC Power Cord
- Battery Bypass Board (installed in EPH)
l
(1) Power Supply (PSlO)
l
(1) DC/DC Converter (DC/DC)
l
(1) Central Processor Board (CCU)
7 Including 2448EX Installation Manual
l
(1) Central Office Board (COI)
l
(2) Key Station Interface Board (KSB)
- Including 16 Key Station User Guides
l
(1) Attendant User Guide
Optional System items are:
Additional Central Office Interface Board
WI)
Additional Key Telephone Interface Board
WB)
Single tine Telephone Interface Board (SLT)
Applications Board (APB)
Single tine Telephone DTMFRS Unit (SLU)
RS232C Module.(RSM)
Power Failure Transfer Unit (PFT)
Battery Charging Board (BC)
Single Line Ring Generator and Message
Wait Power Supply (RG)
Refer to Appendii B for a complete component
offering and their associated part numbers.
Issue 3, August 1991
Page 73
Hybrid Key Telephone System
sTARPLUs@ 2448EX
500.3 SYSTEM GROUNDING
To ensure that the system will operate properly, a
god earth ground is required. Use d the T&o
ground (source not demark) or a metallic COLD
water pipe usually provides a reliable gound path.
Carefully check that the pipe does not contain insulated joints that could isolate the ground. In the
absence of the COLD water pipe, a ground rod or
other source may be used. A no. 8 AWG copper wire
should be used between the ground source and the
KSU and EPH (25 feet maximum). The farther from
the ground source, the larger the ground wire used
should be. The wire should be kept as short as
possible and can be connected to the ground lug
provided on the lower left side of the front face of the
KSU (cover off) (Refer to Figure 500-l) and the right
side of the EPH.
500.4 KSU INSTALLATION
Refer to Figures 500-1,500-2, and 500-3 for general
mounting arrangements and dimensions. -The KSU
is mounted in the following manner:
The KSU is designed for wall mounting only,
and should not be mounted directly on a masonry or dry walled surface. A wooden backboard (plywood or pressed board) of sufficient
size should be attached to the wall for the KSU
to be mounted upon. The KSU mounting template should be used to identify screw hole
locations. It is important that the KSU and MDF
connecting blocks be mounted on the backboard.
EPH
I r-----l
KSU
500-2
Figure 500-l Mounting Arrangements
Issue 3, August 1991
Page 74
sTARPLUS@
2448EX
<- 22.75”
w- 21.875’ ,-w
7-T
16‘ 13’
Hybrid Key Telephone System
2448EX KSU
13.1” 10.87.
DEPTH: 13.3’
EXTERNAL EXTERNAL
POWER POWER
HOUSING (EPH) HOUSING (EPH)
\ \
DEPTH: 12.5 DEPTH: 12.5
.
Figure 500-2 Mounting Dimensions
Issue 3, August 1991
Page 75
---
Hybrid Key Telephone System
i
CCCKKKKKK
COOOSSssssr
CIIlBBBBBBp
STARPLUS@
2448EX
CABLE RACEWAY
STATIONS
LEFT SIDE OF 2448EX KSU
1//l/ ///II lllll lllll I////
500-4
Figure 500-3 Basic KSU
Issue 3, August 1991
Page 76
_- --
x.
-.
--.
=ARWS@
A. Insert
the KSU. Lift the KSU and place it onto the
curely mounted.
500.5 UGHTNING PROTECTION
The Starplus 2448EX Hybrid Key Telephone System
should have Central Office lines and OPX stations
protected with proper lightning surge arrestors. This
will provide protection from damaging surges on
sensitive cabling by non-direct lightning strikes.
The protection should contain a compliment of threeelement gasdischarged tubes to ground high potential surges, and associated circuits to absorb and
filter lower level surges. This type of lightning pro-
tection is available through telephone equipment
supply houses.
such protection devices are installed in accordance
with the manufacturer’s instructions and to ensure
that no more than one set of protectors be installed
on central office lines at the installation premises.
Improper installation can be a serious safety hazard.
Failure to provide the proper lightning protection wig
increase maintenance expense and require more
available spare parts.
500.6 EXTERNAL POWER SUPPLY HOUS-
2448EX
4 (#IO or larger) screws into the back-
board and tighten enough to hold the weight of
screws. When the KSU is in position, the
screws can be tightened and the KSU is se-
Care should be taken to ensure that
ING (EPH) INST’ALLATlON
The External Power Supply Housing should be wall
mounted onto the same backboard as the KSU. The
power housing must be located within three feet of a
separately fused 15 ampere, 1 IN ac power outlet
A four foot DC output cord is provided for interconnection of the KSU and External Power Housing.
battery backup Bypass Board is installed in the BC
slot of the External Power Housing (EPH). This is
required to provide system power when a Battery
Charging (BC) card is not installed.
The power supply may be located to the left of the
Basic KSU
(Refer to Figures 500-I and 500-2)
Using the template provided, spot punch the mount-
ing surface through the template four comers. Install
four (no. 10 or larger) screws into the backboard and
tighten to about l/8 inch from the mounting surface.
Lift the EPH housing onto the four screws and
tighten.
Connect the DC output cord of the EPH to the Basic
KSU by aligning the connector pins, pressing inward,
then turning the collar of the connector clockwise
until tight.
or above
the BKSU.
A
Hybrid Key Telephone System
Do not connect AC power cord to an AC
outlet at this time.
500.7 POWER SUPPLY (PS) INSTALLATION
Install the Power Supply into the EPH housing by
sliiing it into the respective mounting slat. Lo& the
power supply into the EPH housing by sliding the
mounting lock to the left and tightening by turning
clockwise (Refer to Figure 500-4).
Plug the associated AC IN
IN socket on the Power Supply.
cord into the DC output connector on the power
WPiy.
500.8
A Battery Charging Unit (BC) is an option that can
be installed in the External Power Housing and will
maintain system operation during loss of AC power.
A separate external 24V dc battery package must be
provided.
Before installing the Battery Charging Unit (BC) turn
off the AC
install the BC, remove the cover of the External
Power Housing (EPH). Locate the BC card slot and
remove the Battery Bypass Board.
41
BAlTERY BACK UP INSTALlATlON
Do not make connections with the power
applied to the External Power Housing.
Also remove power from the KSU by tum-
ing the power switch to off (located on the
left side of the BKSU).
power
switch on the front of the EPH. To
power
cord into the AC
Then
plug the DC
Table 500-l Battery Back Up Duration
The BC unit provides a Tone Emitter switch to enable
(ON) or disable (OFF) tone signaling when System
Battery Back Up is active (Refer to Fwre 500-5).
Install the Battery Charging (BC) unit with wmpo-
nents facing right into the,BC card slot of the EPH.
Issue 3, August 1991
500-5
Page 77
PSl
0
0
OcO
MO
l-1 I
RING 0
B
0
L!J
MODEL
GPS7A
RI3
---.
8
244aEx Power supply (PS)
EC
U
l-l
ON
OFF
External Power Housing - Right side
5004
CAUTION: Remove the shorting strap from
the battery connecting terminals on the right
side of the EPH before connecting batteries.
Figure 500-d External Power Housing (EPH) 81 Power Supply
Issue 3, August 1991
Page 78
sTARPLUS@
2448EX
Hybrtd Key Telephone
n
System
Figure 500-5 Tone Emitter on Battery Charging Card
CAUTION: IMPORTANT STEP
Remove the
shorting strap from the
battery connection terminals on the
right side of the EPH before connecting
batteries.
External batteries may now be connected using
stranded wire with crimp on ring terminals. A 24V
dc (normally two 12V dc batteries) package with a
46 ampere hour rating is considered maximum. It is
recommended that maintenance free gel-type batteries be used. The following should be considered
when connecting batteries:
Batteries are to be placed in a limited access room
or
cabinet with adequate ventilation of any battery
gases that may be present.
A battery rack or case should
batteries and protect them.
Use the shortest length of stranded wire possible to
connect the batteries. Use wire sizes recommended
by the National Electrical Code and/or local regula-
tions.
A 12 ampere, 32V minimum fuse or a 12 ampere DC
instantaneous tn’pping circuit breaker should be in-
stalled in line with the battery negative lead to protect
the batteries from damage. Refer to the Typical
Battery Interconnection Layout, Figure 500-6.
Depending on batteries used, the recharge time to
be used to secure the
completely recycle a fully discharged battery will
follow the examples below:
21
Table 500-2 Battery Recharge Time
500.9
PRINTED CIRCUIT BOARD INSTALLATION
The Printed Circuit Boards (PCB’s) used to confgure
the system contain static sensitive components that
will require a few simple handling precautions to
avoid damage.
Keep all PCB’s in their protective anti-static bags
until they are installed in the KSU. All PCB’sthat are
not in protective bags should be handled by the card
edges only.
Never lay an unprotected PC8 card on a carpeted
surface.
(1
Always use a grounded wrist strap when
handling PCB’s. This will minimize the
possibility of static damage.
issue
3, August 1991
500-7
Page 79
Hybrid Key Telephone System
~ 12 VOLT BATTERIES (2)
STRAIN RELIEF
sTARPLUS@
‘+= MARKER
+
2448EX _
CABLE ASSY AND SEPARATOR
Figure 500-5 Typical Battery interconnection Layout
A. Installing the DC/DC Converter Unit
(DC/DC)
Locate and unpack the DC/DC Converter Unit
(DCU). Using the ejector tabs, insert the unit into the
BKSU card slot 0 or DC/DC card slot.
B. Installing PCBs
NOTE: Wth the exception of the CCU and DC/DC,
PCBs can be safely unplugged with the power on but
it is suggested that the Norm&Service switch be
placed in the 3etvike” mode while removing or in-
seftjng into the system.
When inserting a card into the KSU, make sure the
card edges are aligned with the KSU card guides,
that the service switch is in the service (down) position, and that the component side of the card faces
to the right. Note, the card ejector tabs are color
coded to match the designations on the KSU. Make
sure the PCB’s are securely seated in their respective card connectors.
Press firmly on the card ejector tabs once the PCB
is mounted into the KSU. The service switch should
be returned to the normal (up) position.
C. PCB Programming
The COI (Figure 500-g) KSB (Figure 500-10) SLT
cards each have a service switch on the front of the
card. The switch should be in the Normal (up)
position for normal operation.
The CCU has a DIP switch assembly for programming various system functions. Make sure the
%
l
-’ MARKER
EXTERNAL POWER HOUSING (EPH)
-
switches are positioned according to the functions
described in Figure 5008. The APB board provides
connectors for SLU and RSM.
500.10 CO/PBX CONNECTIONS
An FCC approved RJ21X connector should be sup-
plied by the Telco at the demarcation point. The
RJ21X should be located within 25 ft. of the KSU.
All CO/PBX line connections are made on the Pl
cable. The Pl connector is located in the Basic KSU.
A COI card must be installed in the associated KSU
card slot in order for the CO/PBX line interface
connections to be established (Refer to Table 500-3.
500.11 STATION CONNECTIONS
There is a 50-pin female amphenol-type connector
on each station KSB, SLT card. These allow the
system to be cabled to the main distribution frame
(MDF). Twenty-five pair telephone cabling must be
prepared with mating connectors to extend the KSU
interface circuits to the MDF. The cables are routed
through the cable clamps at the bottom of the KSU
to the MDF. These cables are then terminated on
industry standard 66Ml-50 type punchdown wnnectar blocks (Refer to Tables 500-5, and 500-6). lt
is recommended that 66Ml-50 split blocks with
bridging clips be used to simplify troubleshooting
and to quickly isolate faults.
The amphenol type connectors will be on the front
edge of the printed circuits boards which are plugged
into the green colored card slots. These connectors
require male plug-ended cables for proper attach-
500-6 Issue 3, August 1991
Page 80
%ARPLUS@
2448fEX Hybrid Key Telephone System
--_ _-. .
COLORED TABS
TEST
ADJUSTMENT
BACKGROUND MUSIC
CoNNECT’oNS
.4
BGM VOLUME
“e +5 VDC
BGM
Figure 500-7 DC/DC Converter Unit (DC/DC)
Issue 3, August 1991 500-9
Page 81
--
Hybrid Key Telephone System
YELLOW
COLORED
sTARPLUS@
2448EX
SW2 DIP SWITCHES:
l-WRITE MEMORY (EnabhON; Disable=OFF)
2- CLEAR TO SEND (Enable=ON; Disabl~OFF)
3- TRACE OUTPUT (Enable=ON; DisabkOFF)
4- SOFT RESTART (Enable=ON; Disabl&OFF)
S- SMDR (Enable-ON; Disable-OFF)
6- 29 CHARACTER-OFF; 60 CHARACTER-ON
7- SMDR: CCU-OFF; APB-ON,
6- INITIALIZE (Enable=ON; Disable-OFF)
PROCESSOR
/’ .
500-10
i-
Figure 500-8 Central Processing Board (CCU)
issue 3, August 1991
Page 82
sTARPLUS@
2448EX
WHITE
COLORED
SERVICE
I
Hybrid Key Telephone System
(
5
D
S
C
Issue 3, August 1991
Figure 500-9 Central Office Interface Board (COI)
500-11
Page 83
Hybrid Key Telephone System
Table SW-3 P-l Connecting Block Table 5009 Station Connecting Block (KSB)
27
2
28
3
29
4
30
5
31
6
32
7
33
8
34
9
35
10
36
11
37
12
38
13
39
14
40
15
41
16
42
17
43
18
44
19
45
20
21
22
23
50
25
1
COLOR
WHtBL
BUWH
WI-l/OR
OFUWH
WI-UGN
GN/Wli
WI-IAN
BNMIH
WHISL
SL/WH
RD/BL
BURD
RD/OR
OR/RD
RDIGN
GN/RD
RD/BN
BN/RD
RDISL
SURD
BKIBL
BUBK
BWOR
ORIBK
BWGN
GNIBK
BK’BN
BN/BK
BKJSL
SUBK
YlfBL
BUYL
X/OR
ORNL
WGN
EG
BNM
YlJSL
SIJYL
VUBL
BINI
VUOR
OR/Vi
VUGN
GN/Vl
VUBN
BN/Vl
VUSL
SWl
DESIG
CO 1T
COlR
CO 2T
CO 2R
CO 3T
CO 3R
CO 4T
CO 4R
COST
CO 5R
co 6T
co 6R
co7-r
CO 7R
co 8T
co 6R
CO 9T
CO 9R
CO 10T
CO 10R
CO 11T
CO 11R
CO 12T
co 12R
CO 13T
CO 13R
CO 14T
CO 14R
co 15T
CO 15R
co 16T
co 16R
co 17T
CO 17R
co 18T
co 18R
CO 19T
CO 19R
CO 20T
CO 20R
CO 21T
CO21R
CO 22T
co22R
CO 23T
CO 23R
CO 24T
CO 24R
SPARE
SPARE
PAIR
1
2
3
4
5
6
7
6
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
PIN
26
46
47
48
49
24
DESCRF
C
0
I
1
C
0
I
2
C
0
I
3
STARPLUS@
1
B
PAIR
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
PIN COLOR
1
WH/BL
BUWH
26
27 WH/OR
2
ORIWH
28 WWGN
3 GN/WH
WH/BN
29
4 BN/WH
30 WHISL
5 SIJNH
31 RD/BL
6 BURD
32 RD/OR
7 OR/RD
33 RD/GN
8 GN/RD
34 RDAN
BN/RD
9
35 RDISL
10 SURD
36 BWBL
11
BUBK
37 BWOR
12 OWBK
38 BWGN
13 GN/BK
39 BWBN
14
BN/BK
40
BIVSL
15 SUBK
41 WBL
16 BUYL
42 M/OR
17 ORNL
43 WGN
18 GNNL
44 WBN
19 BN/YL
45 YLISL
20 SLIYL
46
VUBL
21 BWI
47
VUOR
22 OR/VI
48 VUGN
23 GNNI
49 VUBN
24
BN/Vl
50 VUSL
25
SWI
DESIG
VT 10
VR 10
DTlO
DRlO
-
-
VT11
VRll
DTll
DRll
-
-
VT12
VR 12
-DT 12
DR12
-
-
VT13
VR13
DT13
DR 13
-
-
VT14
VR 14
DT14
DR 14
-
-
VT15
VR15
DT15
DR15
-
-
VT16
VR16
DT16
DR 16
-
-
* VT17
VR 17
DT17
DR17
-
-
2448EX
DESCRP
s”
B
500-l 2 Issue 3, August 1991
Page 84
sTARPLUS@
2448EX
GREEN
COLORED
NORMAL
Hybrid Key Telephone System
SERVICE
I
C
\
0
50-PIN
STATION
CONNECTOR
0
Issue 3, August 1991
Figure 500-10 Key Station Interface Board (KSB)
500-13
Page 85
--
Hybrid Key Telephone System
wARPLUS@
2448EX
ment. The actual quantity of cable required depends
on the size of the system. Each time a station card
is added to the system, another connector is re-
quired. A maximum of six station boards can be
installed in the basic KSU.
After the amphenol type cable connector has been
attached, the cable should be anchored to the cable
clamps at the bottom of the KSU with tie wraps in
order to prevent accidental disconnection.(Refer to
Figure 500-3).
500.12 POWER FAILURE TRANSFER AND
LBC CONNECllONS
The Power Failure Transfer Unit contains the Loud
Bell Control contacts. The package should contain:
- 1PFr
- 1 two-connector terminal strip
- 1 amphenol clip
- 2 jack screws
- 4 washer screws
- 1 plastic terminal strip protector
A. Power Failure Transfer (PFT)
A maximum of two, optional Power Failure Transfer
Units (PFT) can be installed in the Basic KSU.
In the
event of a commercial power failure, up to six CO/
PBX lines per PFT can automatically transfer to
single line telephones for emergency communica-
tions. These SLT’s can be either rotary or DTMF but
must be equipped with CO powered ringers. These
SLT stations do not have to be used for intercom,
but can be if so desired.
The PFT also provides the contact closure for Loud
Bell ControVCO Line Control. The PFT has a 50-pin
male amphenol connector that allows a 25pair cable
to be installed and terminated at the MDF.
(Refer to
Figure 500-11 and Table 500-5 for PFT connec-
tions).
B. Loud Bell Control (LBC)
The Star-plus 2448EX System provides relay contact
closure to activate optional external signaling equip-
ment during incoming CO line ringing or to activate
ancillary equipment.
The stations for Loud Bell Control are selected as
part of system programming. Either or both of the
LBC circuits may be assigned to any one station, to
separate stations or to a CO tine to provide contact
closure while that CO tine is busy. The dry contacts
will follow the ringing condition of that station or will
remain closed when assigned to a CO line.
The LBC contacts are installed underneath the PI7
in the Basic KSU (Refer to Figure 500-S).
A. Using the two jack screws, mount the two-con-
nector terminal strip t-o the BKSU.
B. Take the RD/OR wire on the back of the termi-
nal strip and route through the slot where the
PFT is mounted and connect to the RWOR wire
on the back of the PFT.
C. Connect the appropriate wire (1 or 2) tie
wrapped to the PFf mounting hole to the Kl
connector on the PFT.
D. Insert the PFT into the hole provided (Refer to
Figure 500-3) and fasten with two washer
screws.
E. Connect the customer provided ringing gener-
ator and ringing devices(s) to the LBC contacts
(Refer to Figure 500-l 1).
F. Replace the plastic terminal strip protector.
500.13 KEY TELEPHONE INSTALLATION
A maximum of 48 Key Telephones may be installed
with the Starplus 2443EX Hybrid Key Telephone
System. The Key Telephones are interfaced with
KSB boards which each have eight circuits per
board. Each KSB circuit interface is extended from
the KSU to the MDF through the front edge wnnector on the KSB board.
Also at the MDF are the terminated distribution cables that are run from each Key Telephone location.
Each Key Telephone requires two-pair twisted cable
wiring to connect the Key Telephones to the System
on a “home run” basis. The telephone end of the
cable is terminated on a modular jack and the MDF
end of the cable should terminate on a punchdown
block making up the MDF. (Refer to Figure 500-12)
Cross connecting (jumper) wires connect the telephone to the KSB. Each key telephone is assigned
a two-digit intercom directory number in accordance
with the locations of the equipped KSB’s.
The installer should exercise caution when wnnect-
ing a Key Telephone while System power is on. The
first pair of wires is reserved for voice transmission.
The second pair supplies power and data. The
data/power pair is overload protected by internal
circuitry on the KSB card. The proper polarity of the
wired connections must be maintained for proper
operation.
500.14 DSS/DLS INSTALLATION
The DSS/DLS is assigned to operate with a Key
Telephone. Up to three units can be assigned to a
station. There is no limit to the number of units that
can be installed in a System, but each unit uses a
Key Telephone interface circuit and this reduces
station capacity on a one-per-one basis.
A two-pair twisted cable isrequired for connecting
the DSS unit. The cable should be placed from the
DSS to the MDF in a “home run” manner. The DSS
end of the cable is terminated on a three-pair mod-
500-14
Issue 3, August 1991
Page 86
sl-AWLUS@
2448u
Hybrid Key Telephone System
Table 500-5 Power Failure Transfer Unit
Connections(PFT)
-
PAIR
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
8
9
6
7
2
3
4
5
1
PIN
26
1
27
ii
3
29
4
30
5
31
6
32
7
33
8
34
9
35
10
36
11
37
12
38
13
39
14
40
15
41
16
42
17
43
18
44
19
45
20
46
21
47
22
48
23
49
24
50
25
-
COLOR
WHIBL
BIJWH
WI-i/OR
ORMIH
V’A-VGN
GIVWH
WH/BN
BN/WH
WHISL
SWH
RD/BL
BURD
RD/OR
OWRD
RDIGN
GNIRD
RDIBN
BN/RD
RDISL
SURD
BWBL
BL/BK
BKIOR
OWBK
BWGN
GN/BK
BWBN
BN/BK
BlVSL
SUBK
WBL
BINL
WOR
ORNL
WGN
&%
BNM
WSL
SW-L
VVBL
BUVI
VVOR
OR/VI
VVGN
GIWI
Vl/BN
BN/Vl
VVSL
SUVI
DESIG
1TOT
1TOR
SPARE
SPARE
1STlT
1STIR
1 STOT
1STOR
2TOT
2TOR
SPARE
SPARE
2STIT
2STIR
2STOT
2STOR
3TOT
3TOR
SPARE
SPARE
3STIT
3STIR
3STOT
3STOR
4TOT
4TOR
SPARE
SPARE
4STlT
4STIR
4STOT
4STOR
5l-OT
5TOR
SPARE
SPARE
5STIT
SSTIR
SSTOT
5STOR
6TOT
6TOR
SPARE
SPARE
GSIIT
GSTIR
GSTOT
6STOR
DESCRF
Table 500-6 Station Connecting Block (SLT)
PAIR PIN COLOR
1
26 WH/BL
1 BL/VVH VRlO
2 27 WI-VOR
2 0RNJl-l
3 28 WHfGN
3 GNiVVH
4 29 WI-VBN VI-11
4 BNAM-I VRll
5 30 WHISL
5 SUWH
6 31 RD/BL
6 BURD
7
8 33 RD/GN
9
10 35 RD/SL VI-13
11 36 BIVBL
12 37 BIVOR
13 38 BWGN VT14
14 39 BK’BN
15 40 BKJSL
16 41 WBL vns
17 42 WOR
18 43 WGN
19 44 WBN VT16
20 45 WSL
21 46 VVBL
22 47 VVOR VI- 17
23 48 VVGN
24 49 VIAN
25
32 RD/OR VT12
7 OWRD VR12
8 GN/RD
34 RD/BN
9 BN/RD
10 SURD VR 13
11 BUBK
12 OR/BK
13 GN/BK VR 14
14 BN/BK
15 SUBK
16 BUYL VR15
17 ORiYL
18 GN/YL
19 BNiYL .. VR 16
20 SUYL
21 BINI
22 OR/VI
23 GNIVI
: BN/Vl
VVSL
25 SUVI
DESIG
w-10
-
-
-
-
-
-
-
-
-
-
-
-
-
VR 17
-
-
DESCRF
Issue 3, August
1991
500-15
Page 87
Hybrid Key Telephone System
%ARPLUs@ 2448EX
POWER FAILURE TRANSFER
q--w- ---------v-
RJ2lX
FELW ,
---w- --
i
I
-t t---------
Pl
COB
R
I I
-----------a-
I
i
I
I r-----------
I i
1 1 I
I
1
I
1
I
1
1 I I
I I
h-
SLTllVrEkFACE
(SEE NOTE)
co1 nP IN
CO1
RING IN
SPARE
STAI TIP OUT
STAl RING OUT
STAl nP N
STAl RING IN
_ W/OR
_ W/BN
--T-l
_ SNM .-
EG”&NT
SCREW
TERMINA
NOTEz came&n b SLT bmfam is optional
Figure 600-l 1 Power Failure Transfer Circuit (PFT)
500-16 Issue 3, August 1991
LSC CONTACT
Page 88
STARPLUS@
2448EX
Hybrid Key Telephone System
.-..
ular jack and the MDF is “punched down” on a
terminal bbck for cross connection to the appropn-
ate station cable (Refer to Figure 500-l 2 and Table
5004).
Since the System supplies power to the DSS, no
transformer or external power device is required.
600.15 PHONE BOX INSTALLATION
The 2448EX Phone Box can make calls to preas-
signed stations as well as receive intercom calls. The
unit should be located in weather protected areas
where paging or monitoring is required.
The Phone Box consists of a top housing and bottom
mounting plate. The top housing has a speaker,
microphone, wire terminals and electronic circuitry.
The housings are separated by inserting a thin,
flat-edged tool at the bottom rim of the assembly. By
pressing inward on the recessed retaining tab, the
assembly will open.
The connection of the Phone Box(es) to the KSU is
identical to that of the key telephone. Refer to Fgure
500-l 2.
The bottom plate of the Phone Box assembly is
fastened to the wall by mounting with customer
supplied No. 8 or larger pan head screws. The cable
is routed through the cable-entry holes provided on
the bottom plate and is connected to the screw
terminal strip on the upper housing. Four (4) screw
terminals are identified by wire color on the silkscreened printed circuit board to correspond with the
wiring sequence at the punchdown connector at the
MDF.
The slack wiring should be pulled back through the
bottom mounting plate and the top housing snapped
shut.
500.16
SINGLE UNE TELEPHONE INSTAL-
LATION
Single tine Telephones (SLT’s) can be exchanged
for Key Telephones on an eight-for-eight basis. The
following items are required for a System installing
SLTs:
l
1 SLT board (installed in KSU)(supports 8
SLTS)
l
1 RG unit (installed into EPH Housing)
l
1 APB board (installed in Basic KSU)
The SLT is color coded with green ejector tabs and
is plugged into any designated KSB card slot. Each
SLT board supports eight telephones (standard
DTMF Single Line Telephones and message waiting
DTMF SLT’s). The Ring Generator Unit (RG) must
be installed into the External Power Supply Housing
(EPH) to provide power for ringing and message
waiting for SLT’s (Refer to Figure 5004). When the
number of SLT’s installed exceeds the t&ii handling- of the two DTMF receivers, the SLU module
should be installed. The Single Line Telephone
DTMFRS (Receiver/Sender) Unit (SLU) installs on
the Application Board (APB) and provides four adciitional DTMF receivers and one additional DTMF
sender to support Single tine Telephones.
Each SLT requires one-pair cable. The cable should
be placed from the telephone location to the MDF in
a “home run” manner. The telephone end of the
cable run should be terminated in a modular jack
(Refer to Figure 500-12). The MDF end shoufd be
“punched down” on a terminal block for cross con-
nection to the appropriate station cable (Refer to
Table 500-S).
500.17 WALL MOUNTlNG THE TELEPHONE
All connections to the Key Telephone are fully modu-
lar. To wall mount the Key Telephone, it is necessary to have one Wall Mount Kit and one
standard-type jack assembly designed for normal
wall hanging applications.
A Unplug the line cord from the phone. This line
cord will not be required and should be retained
as a maintenance replacement item.
B. Lift the plastic number retainer upward and
expose the screw underneath. Remove the
screw and the handset tab.
Replace it with the
handset tab from the Wall Mount Kit.
C. Be careful to position the tab so that the orottu-
sion faces the hookswitch. This will allow the
handset to remain secure when the telephone
is on the wall. Replace the screw and snap the
number retainer into place.
D.
Substitute the short modular cord from the Wall
Mount Assembly into the modular connector
vacated by the line cord.
E.
Align the wall mount baseplate with holes on
the bottom of the telephone. Snap in place.
F.
Now match the two key hole slots on the baseplate with the lugs on the 830-A type jack. Align
the modular connector and slide telephone into
place (Refer to Figure 500-l 3).
600.18 HEADSET INSTALLAnON
The Starplus 2448EX Key Telephones have been
designed to operate with industry standard electret
mic compatible modular headset adapters and operator headsets. To modify a Starplus Key Tele-
phone to support an external headset, plug the
headset adapter cord into the vacant handset jack
on the Key Telephone base. Plug the telephone
handset cord into the headset adapter box where
indicated by the headset manufacturer’s instruc-
tions.
issue 3, August 1991
500-l 7
Page 89
Hybrid Key Telephone System
sTARPLUS@ 2448EX
+QBK “8.
I
I
I ’
I
Key Telephone Wiring
GREEN VT
aen
“LY
QG&?
0
0
I
VR
DSS/DLS Console Wiring
GREEN
VT
VR
DT
DR
500-l 8
Single Line Telephone Wiring Phone Box Wiring
Figure SO&l 2 Stat-on Modular Block Wiring
Issue 3, August 1991
Page 90
sTARPLUS@
7
2448EX
Hybrid Key Telephone System
-\
HANDS&$iAINER
, -\
Issue 3, August 1991
Figure 500-13 Wall Mounting the Telephone
500-19
Page 91
-
Hybrid Key Telephone System
wARPLUS@
2448EX
In the programming section, under Station Program-
ming, it is necessary to enable headset operation.
The station will then have the capability to enable or
disable headset mode by dialing a code. When
Headset mode is active at the station, the ON/OFF
button then controls the on-hook or off-hook status.
Additionally, while headset mode is active such features as On-Hook Dialing and Handsfree Speakerphone operation become inoperable.
500.19 APPLICATION BOARD (APB) CON-
NECTIONS
A. External Paging Connections
External paging amplifier equipment (customer pro-
vided) may be connected to the System for dial
access from any telephone in the System (except
those denied paging access). One non-amplified
external paging zone is provided with the APB board.
The output impedance of the paging zone is 606
ohms at 0 dBm. The low level voice signal output is
specified at 5 milliwatts maximum. Two sets of dry
control contacts are provided to switch on the exter-
nal amplifier equipment ancVor to momentarily remove background music if supplied to the paging
device. Connection is made on the APB board.
(Refer to Figures 500-14,500-15, and 500-16)
The voice output is provided on the EPT and EPR
pair. The break contacts are pair EPB and the make
contacts are pair EPM.
500.20 INSTALLlNG RECORDED ANNOUNCEMENT DEVICE(S)
The Recorded Announcement feature (RAN) is used
with the Uniform Call Distribution feature (UCD) to
provide unanswered incoming CO calls or calls in
queue with a Recorded Announcement while waiting for an available UCD station. The System may
be programmed to provide this announcement on
specified RAN output ports on the System (unused
SLT and COI ports). The System can be program-
med to connect the waiting caller to a different RAN
port for the second, and subsequent RAN messages.
When a CO line port is used for a ground start
application, a 24V dc power source must be connected to the CO line port for talk battery. A Loud
Bell Control contact assigned to that CO line port in
programming would provide contact closure to start
the Recorded Announcement device. (Refer to Fii-
ure 500-l 7)
When an SLT port is used, the RAN device must be
configured for ring trip operation (loop start). The
9OV ac voltage sent to the SLT port will be recog-
, nized by the RAN device which will then answer the
call. (Refer to Figure 500-l 7)
500.21 INSTALLlNG THE SINGLE UNE TELEPHONE DTMFRS UNlT (SLU)
The two DTMF receivers and two DTMF senders
located on the APB board are sufficient to support
up to 16 Single tine Telephones under moderate
SLT usage. lf more than 16 SLT’s are installed, or
SLT usage is heavy, then the SLU should be added
to provide four additional DTMF receivers and one
additional DTMF sender. It is also recommended
that the SLU be installed when a Voice Mail or Auto
Attendant system is connected to the 2448EX system.
A.
Remove the Application Board (APB) from the
BKSU.
B.
Locate the Ki and K2 connectors on the Appli-
cation Board (Refer to Figure 500-14) and the
Kl and K2 connectors on the SLU.
C.
Take the SLU and push the Kl pin connector
gently onto the Kl pins on the APB board.
D.
Then push the K2 pin connector on the SLU
gently onto the K2 pins on the APB board.
The
Receiver/Sender Unit is now installed and the
APB board can be replaced in the BKSU.
500.22 INSTALUNG THE RSM (Additional
RS232C port)
A. Remove the Application Board (APB) from the
BKSU.
B. Set the RSM baud rate (Refer to Figure 500-
14).
C. Remove the screws from the APB board.
D. Locate the Sl connector on the APB board and
the Sl pins on the RSM unit.
E. Gently push the Sl pins on the RSM onto the
Sl pin connector on the APB board.
F. Secure with the screws removed in step c.
G. Reinsert the APB board in the BKSU.
H. Set switch seven on the CCU to the APB (ON)
position.
590.23 RS232C CONNECTlONS
One RS232C type connector is provided and is
located on the CCU board. There is an optional
second RS232C connector which can be installed
on the APB board. The RS232C connector on the
CCU can be used for either Station Message Detail
Recording (SMDR) or for on-line (Remote) database
programming through the RS232C port using a data
terminal. If the second RS232C connector is instal-
led on the APB board, this connector can be used
for SMDR only. The RS232C pinout is shown in
Figure 500-l 9.
Either an 80 character or 29 character printing de-
vice may be connected to the RS232C connector.
500-20
Issue 3, August 1991
Page 92
_-
sTARPLUS@
2448EX
RED
COLORED
TABS
RSM MODULE
R
s
Hybrid Key Telephone System
Mounting Holes
7
c
6
:
MOD 1 JACK
MT. PAGE VOICE
SIU MODULE
Issue 3, August 1991
Figure 500-14 Application Board (APB)
500-21
Page 93
Hybrid Key Telephone System
PIN
3 RD EPVR
APB
# COLOR c
2
GN EPVT
4 CONDUCTOR CORD &JACK
MOD 1 - EXTERNAL PAGE VOICE
CONNECTIONS
L
--
--
sTARPLUS@
EXTERNAL PAGING
EQUIPMENT
OUTPUT TO
SPEAKERS
2448EX
APB BOARD
GN EPBT
RD EPBR
4 CONDUCTOR CORD &JACK
MOD 2 - PAGING CONTROL CONTACTS
--
--
--
--
BREAK
CONTROL
/
MAKE
CONTROL
CONTROL
CONTACTS
500-22
Figure 500-15 Application Board Connections
issue 3, August 1991
Page 94
MOD 1 JACK
MOO 2 JACK
Basic
KSU
APB MOD 1 JACK
EXTERNAL PAGE OUTPUT CONNECTIONS
PIN 1 - NOT USED
PIN 2 - EPVT (VOICE)
PIN 3 - EPVR (VOICE)
PIN 4 - NOT USED
APB MOD 2 JACK
EXTERNAL PAGE CONTROL CONTACTS
PIN 1 - EPMT (MAKE CONTACT)
PIN 2 - EPBT (BREAK CONTACT)
PIN 3 - EPBR (BREAK CONTACT)
PIN 4 - EPMR (MAKE CONTACT)
Issue 3, August 1991
Figure 600-16 Application Board Modular Connections
600-23
Page 95
--..-.
Hybrid Key Telephone System
COI
r-l
‘OWER FAILURE TRANSFER
TIP
RING
CO RAN Conneciions
Customer Prr.wi&d
Talk Battery
24V DC
STARPLUS@
2448EX
~~~ ~ RAN START
L
m------w
kFYiizz%%
r--Y
GROUND START APPLICATIONS
LOOP START APPLICATIONS
/
SLT RAN Connections
RAN
DEVICE
5OG24
Figure 500-17 CO and SLT RAN Connections
Issue
3, August 1991
Page 96
%ARPLUS@
2448EX
RSM Module Switch Settings
O=ON; X=OFF
Equipment Needed:
1 Phillips Screwdriver
Two screws with washers are used to mount the RSM Module to the
Applications Board (APB)
RS-232C Module (RSM)
Hybrid Key Telephone System
Issue 3, August
1991
Figure 500-18 RSM Baud Rate Selection
500-25
Page 97
-
Hybrid Key Telephone System
~ARPLUS@
2446n
KSU
WEI
Pin #
2
3
4
5
6
7
20
TERMINAL(DTE)
Transmit Data
Receive Data
RTS (Request to Send)
CTS (Clear to Send)
DSR (Data Set Ready)
GND
DTR (Data Terminal Ready)
RS-232C PINOUT
Data Communication requirements are:
A) Serial Port Compatible
B) ASCII Code Compatible
C) 8 Data Bits and 1 Stop Bit
D) No Parity
PRINTER
Pin #
2
3.
4
5
6
7
500-26
Figure 500-19 RS-232C Connections
Issue 3, August 1991
Page 98
~ARfWJS@
The SMDR feature provides detailed records of all outgoing and/or incoming, long distance only or all calls
exceeding 30 seconds. This feature is enabled or disabled in system programming. By default, SMDR is
not enabled and is set to record long distance calls only. A printout format of 80 characters maximum or 29
character maximum may he selected in system programming. The standard format is 69 characters on a
single line. A 29 character format will generate 3 lines per messag-e. If the SMDR feature is enabled, the
system starts collecting information about the call as soon as it starts and terminates when the call ends. If
the call was longer then 30 seconds, the following information is printed:
29 character format selected
2448EX
Hybrid Key Telephone System
Table 500-7 SMDR Printout
116 08 00:02 1'+:13 05/11/90
012145678901
123456789012
AFlA 88 HH:Htl HH:tltl HH/DD&‘Y (CR)CLF)
HCCCCCCCCCCCCCCCCCCCCCCCC (CR)(LF)
GGGGGGGGGGGG (CR)(LF)
. . -. .-
80 character format selected
STR CO TOTAL START DfiTE DIALED FlCCOUNT CODE
116 08 00:02 1'4:13 05/11/90 012145678901 123456789012
ARR 88 HH:Hfl HH:HH HWDD&‘t’ HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG ‘ZCR)(LF)
AAA = Station originator or Trunk on DISA and Off-Net (CO Line) calls. (300=APL PAN port)
BB = Cutside tine number
HHMM = Duration of call in Hours and Minutes
HH:MM = Time of day (start time) in Hours and Minutes
MM/DDWf = Date of Call
H = Indicates call type
7” P Incoming
V = Outgoing
7” = Transferred
CC....CC = Number dialed
GG....GG = Last Account code entered (optional)
(CR) = Carriage return
(LF) = Line Feed
Issue 3, August 1991
500-27
Page 99
Hybrid Key Telephone System
Switch 6 on the CCU board must be programmed to
provide either the desired 29 or 80 character display
field and Switch 2 must be set in the on position to
enable CTS signal. (Refer to Sec. 800 for further
details on the CCU switch settings)
500.24 BACKGROUND MUSiC AND MUSIC-
ON-HOLD
Music-On-Hold and Background Music through Key
Telephone speakers can be provided via a customer
provided tuner, tape deck, etc. Connection is made
with an RCA jack connector on the DC/DC Converter
(DCU); a volume adjustment is also provided on the
DCU (Refer to Fylure 500-7). The input impedance
of the music source is 2K ohms maximum.
500.25 RING GENERATOR AND MESSAGE
WAITING POWER SUPPLY UNIT
When the Starplus 2446EX System is equipped with
single line telephones, a Single tine Ring Generator
and Message Wait Power Supply Unit (RG) is
needed to provide ringing and power for message
waiting SLT’s. The RG is mounted inside the Exter-
nal Power Supply Housing (EPH) on the bottom
shelf. insert the RG with components facing right
and secure with the screw. (Refer to Figure 5004).
sTARPLUS@
2448EX
500-28
Issue 3, August 1991
Page 100
sTARPLUS@
2448EX Hybrid Key Telephone System
SECTION 600
CUSTOMER
600.1 INTRODUCTION
The Starplus 2448EX Key Telephone
be programmed to meet each customer’s individual
needs. All programming is done at Station 10 using
the Enhanced or Executive model Key Telephone as
the programming instrument. The Executive model
is suggested since the display is designed to assist
in programming.
When the program mode is entered, the Key Tele-
phone being used no longer operates as a telephone
but as a programming instrument with all of the
buttons redefined. The keys of the dial pad are used
to enter data fields (Program Codes) associated with
system, station, and CO line features as well as enter
specific date that requires a numeric entry. Flexible
buttons are used to toggle on or off features or allow
entry into specific data fields. LED’s and the LCD
display provide visual indication of entered data and
their value.
Programming can also be performed by using an
ASCII terminal, or a computer capable of emulating
an ASCII terminal. This form of programming can
be done either locally (on-site) by connecting the
terminal directly to the RS232C connector or the
CCU or can be performed remotely (off-site) by
connecting a modem to the RS232C on the CCU.
The method and steps to program the system via a
terminal are identifiable to that use when ptogram-
ming from a key set. A button to keyboard mapping
has been incorporated (see figure 600-l) to help
minimize familiarization and training time.
At the time the system is installed it must be initialized to load default data into memory. If this pre-programming suits the customer, initialization is all that
is needed. Refer to Table 600-I for a listing of all the
default values.
Any time data is to be changed, the program mode
must be entered and then the individual data field
(program code). A data field can be entered to
determine current programming or to change a spec-
ific feature within that field.
During programming, the other Key Telephones in
the System operate normally. If a data field is entered but nothing is changed, or changed but not
entered, the previous data will remain intact upon
leaving that data field. Data fields can be entered at
random.
In many of the data fields, programming is performed
by toggling LED’s on or off, or entering digits on the
keypad. If no changes are to be made to the line or
DATA BASE PROGRAMMING
System can
station, exit the data field by either leaving the program mode (pressing the ON/OFF button to OFF) or
entering another data field (pressing the FLASH
button and entering that program code).
When features are being programmed, tones are
provided to help the programmer determine if a
corm3 or incorrect entry has been made. A solid
one second tone indicates the data was accepted.
An intenupted tone means an error was made.
When this occurs, m-enter the data field and m-enter
the information. Until new data is entered and ac-
cepted, the system will continue to operate under
defautt or previously entered values.
The system database is updated on a real-time basis
as new data is entered, by pressing the Hold button.
The system continues to operate with the current
data base and is updated with any newly entered or
changed data without interruption to telephone op-
eration or call processing in progress. However, if
for example a station’s attributes are changed while
that station is off-hook on an active call, the newly
entered data will not take effect until the station goes
on-hook or becomes idle.
NOTE: Some features must have more than one
data field programmed for that feature to work.
Where this is the case, it will be stated in fhe insfruc-
tions.
600.2 PROGRAM MODE ENTRY (Data Ter-
minal)
A data terminal connected to the RS232C port on
the CCU can be used for data base programming.
When using a data terminal (l/O device) to program
the System, press return (enter) on the terminal,
enter the password [SMOKIE], and press return
again. Proceed with programming referring to Figure
600-l for terminal characters that represent the keyset buttons. By entering a [?] from the terminal, a
HELP screen will appear, similar to that shown in
Figure 600-l.
Using the Remote Admin Key Definitions follow the
same steps and procedures to program the 2446EX
when using a terminal (as outlined in the following
sections).
,
Issue 3, August 1991
600-l
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