VMware 5.8 User Manual

VMware Quick StartGuide

Quick Start Guide

Version 5.8

March 7, 2011

NOTICE

The information contained in this document is believed to be accurate in all respects

but is not warranted by Mitel Networks Corporation (MITEL®). The information is

subject to change without notice and should not be construed in any way as a

commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and

subsidiaries assume no responsibility for any errors or omissions in this document.

Revisions of this document or new editions of it may be issued to incorporate such

changes.

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© Copyright 2011, Mitel Networks Corporation

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Contents

Getting Started 1

VMware Integration 1

Hardware and software recommendations 1

Installation overview 2

Virtual machine download 2

If you need help 3

Locating the engineering guide 3

Locating the installation guide 3

Locating the user guide 3

Enterprise Server deployment and installation 4

Before running the deployment 4

Deploying Contact Center, Call Accounting, and Intelligent Queue virtual machines 4

Post-deployment installation and configuration 4

Installing and configuring Contact Center Management / Call Accounting 5

Installing and configuring Intelligent Queue 6

Appendix A 8

Configuring post power on scripts for Site Recovery Manager 8

Installing Windows PowerShell 8

Setting the Execution Policy 9

Modifying PowerShell scripts 9

Creating a .bat file 10

Setting up the SRM server 10

Mitel Contact Center Management Installation Guide

Getting Started

Mitel Contact Center Management and Call Accounting provide data collection, analysis and storage,
security, forecasting, real-time monitoring, reporting, and wall sign programming for use in managing your
contact center. Mitel Intelligent Queue provides incoming call handling, voice and web callbacks, call
recording, call detail reporting, music on hold, alarming, remote database verification, and advanced routing
options.

This section provides general information about this document. It also lists resources for further technical
documentation.

VMware Integration

Contact Center Management, Call Accounting, and Intelligent Queue solutions are supported for use with a
variety of VMware products and features. For a specific list of supported products and features, see the
Contact Center Solutions and Call Accounting System Engineering Guide.

By integrating withVMware solutions, Contact Center Management, Call Accounting, and Intelligent Queue
enable your business infrastructure to consolidate resources, increase energy efficiency, ensure business­critical application reliability and business continuity, and ensure you can quickly recover from both planned
and unplanned outages.

This document provides detailed instructions on deploying VMware Ready .ova virtual machines pre-loaded
with Contact Center Management/Call Accounting and/or Intelligent Queue. Pre-loaded .ova virtual machines
enhance the speed and ease of installing and deploying Contact Center Management, Call Accounting, and
Intelligent Queue by coming pre-loaded on a Windows Server 2008 operating system, configured with all
prerequisites, and only requiring minor software configuration changes to get your business operational.

Hardware and software recommendations

In accordance with best practices for business, it is recommended you install the appropriate antivirus
software with the latest virus definitions and data backup software on the Enterprise Server.

Refer to the following Contact Center Solutions and Call Accounting System Engineering Guide sections for
requirements and other considerations for your solution:

l Server hardware and software requirements
l Client computer hardware and software requirements
l SQL Server requirements
l VMware

For the latest System Engineering guide, browse to

http://www.prairiefyre.com/wp-content/rscs/documentation//CCS_Sys_Eng.pdf

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Virtual machine download

Installation overview

Installing Contact Center Management, Call Accounting, and Intelligent Queue on VMware is a two-step
process. First you must deploy the Contact Center Management, Call Accounting, and/or Intelligent Queue
Enterprise Server, which is an .ova virtual machine that is installed on a supported VMware server. Once the
virtual machine has been deployed, there are several post-deployment installation and configuration steps that
must be completed to get your business up and running. These include:

l Licensing the virtual machine's copy of Windows Server 2008
l Changing the administrator account credentials for the server
l Licensing Contact Center Management, Call Accounting, and/or Intelligent Queue
l If using Contact Center Management / Call Accounting

l Configure media servers
l Synchronize the telephone system(s) with the YourSite database

l If using Intelligent Queue

l License Intelligent Queue purchased options
l Configure port settings
l Configure PBX settings
l Configure Intelligent Queue functionality

The following sections detail how to deploy ContactCenter Management, Call Accounting, and Intelligent
Queue .ova virtual machines and the post-deployment installation and configuration changes required for all
applications.

Virtual machine download

To download the Contact CenterManagement/Call Accounting and/or Intelligent Queue virtual machine

1. Log on to the Enterprise Server with a Windows administrator account.
2. The account must have full administrative privileges.
3. Ensure all of the Windows programs are closed.
4. Using a web browser browse to http://www.mitel.com.
5. Click Login.
6. Type your MOL User ID and Password and click Log in.
7. Under Support click Software Downloads.
8. To download

l Contact Center Enterprise Edition software, click Contact Center Enterprise Edition=>Contact

Center Enterprise Edition Software Download.

l Contact Center Business Edition software, click Contact Center Business Edition=>Contact

Center Business Edition Software Download.

The Knowledge Base article pertaining to Contact Center Enterprise or Business Edition will open.

9. If you selected Contact Center Enterprise Edition in step 7, after Download the Mitel Networks

Contact Center Enterprise Edition, click CCEE_FullRelease. Otherwise, if you selected Contact
Center Business Edition in step 7, after Download the Mitel Networks Contact Center Business
Edition, click CCBE_FullRelease.

The Download Center opens.

10. Review and ensure you have performed all steps included in the Before you begin and Installing

prerequisite software sections of the Download Center.

11. Under Browser-based downloads / VMware Virtual Appliances, click a VMware .ova file Web or

FTP Download link to install the latest version of Contact Center Management / CallAccounting and/or
Intelligent Queue.

12. Click Save.
13. Select a location to save the virtual machine .ova file to on your hard drive.

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