Viewsonic VS18864, VS19011, LS500WH, LS550WH User guide

LS500W/LS500WH/LS550W/LS550WH

Projector
User Guide

IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in
a safe manner, as well as registering your product for future service. Warranty information contained in this User

Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at

http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right

corner of our website. “Antes de operar su equipo lea cu idadosamente las instrucciones en este manual”

Model No. VS18864/VS19011

P/N: LS500W/LS500WH/LS550W/LS550WH

Thank you for choosing ViewSonic®

As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding
the world’s expectations for technological evolution, innovation, and simplicity.
At ViewSonic®, we believe that our products have the potential to make a positive
impact in the world, and we are confident that the ViewSonic® product you have
chosen will serve you well.

Once again, thank you for choosing ViewSonic®!

2

Safety Precauons

Please read the following Safety Precauons before you start using the projector.

• Keep this user guide in a safe place for later reference.

• Read all warnings and follow all instrucons.

• Allow at least 20“ (50 cm) clearance around the projector to ensure proper

venlaon.

• Place the projector in a well-venlated area. Do not place anything on the
projector that prevents heat dissipaon.

• Do not place the projector on an uneven or unstable surface. The projector may
fall over, causing personal injury or projector malfuncon.

• Do not use if the projector is lted at an angle of more than 10° degrees le or
right, nor at an angle of more than 15° degrees forwards or backwards.

• Do not look straight at the projector lens during operaon. The intense light
beam may damage your eyes.

• Do not block the projecon lens with any objects when the projector is under

operaon as this could cause objects to become heated and deformed or even
cause a re.

• Do not aempt to disassemble the projector. There are dangerous high voltages
inside which may cause death if you should come into contact with live parts.

• When moving the projector, be careful not to drop or bump the projector on
anything.

• Do not place any heavy objects on the projector or connecon cables.

• Do not stand the projector on end vercally. Doing so may cause the projector to

fall over, causing personal injury or projector malfuncon.

• Avoid exposing the projector to direct sunlight or other sources of sustained

heat. Do not install near any heat sources such as radiators, heat registers,
stoves, or other devices (including ampliers) that may increase the temperature

of the projector to dangerous levels.

• Do not place liquids near or on the projector. Liquids spilled into the projector
may cause it to fail. If the projector does become wet, disconnect it from the
power supply and call your local service center to have the projector serviced.

• When the projector is under operaon, you may sense some heated air and odor

from its venlaon grill. It is a normal operaon and not a defect.

3

• Do not aempt to circumvent the safety provisions of the polarized or
grounding-type plug. A polarized plug has two blades with one wider than the

other. A grounding-type plug has two blades and a third grounding prong. The

wide and third blade are provided for your safety. If the plug does not t into
your outlet, obtain an adapter and do not aempt to force the plug into the

outlet.

• When connecng to a power outlet, DO NOT remove the grounding prong.

Please ensure grounding prongs are NEVER REMOVED.

• Protect the power cord from being treaded upon or pinched, parcularly at the
plug, and at the point where it emerges from the projector.

• In some countries, the voltage is NOT stable. This projector is designed to
operate safely within a voltage between 100 to 240 volts AC, but could fail if

power cuts or surges of ±10 volts occur. In areas where voltage may uctuate

or cut out, it is recommended that you connect your projector through a power

stabilizer, surge protector, or uninterruptable power supply (UPS).

• If smoke, an abnormal noise, or a strange odor is present, immediately switch

the projector o and call your dealer or ViewSonic®. It is dangerous to connue

using the projector.

• Use only aachments/accessories specied by the manufacturer.

• Disconnect the power cord from the AC outlet if the projector is not being used

for a long period of me.

• Refer all servicing to qualied service personnel.

CAUTION: Possibly hazardous opcal radiaon is emied from this product. As

with any bright light source, do not stare into the beam, RG2 IEC 62471­5:2015

4

Safety Precauons - Ceiling Mounng

Please read the following Safety Precauons before you start using the projector.

If you intend to mount the projector on the ceiling, we strongly recommend that

you use a proper ng projector ceiling mount kit and that you ensure it is securely

and safely installed.

If you use an inappropriate projector ceiling mount kit, there is a safety risk that the

projector may fall from the ceiling due to an improper aachment through the use

of the wrong gauge or length screws.

You can purchase a projector ceiling mount kit from the place you purchased your
projector. We recommend that you also purchase a separate security cable and

aach it securely to both the an-the lock slot on the projector and the base of

the ceiling mount bracket. This will perform the secondary role of restraining the

projector should its aachment to the mounng bracket become loose.

5

Contents

Safety Precautions ....................................................... 3

Safety Precautions - Ceiling Mounting ......................... 5

Introduction ................................................................ 9

Product Overview ...........................................................................................10

Projector ..........................................................................................................10

Remote Control................................................................................................12

Initial Setup ............................................................... 15

Choosing a Location ........................................................................................15

Projection Dimensions ....................................................................................16

Mounting the Projector ..................................................................................19

Preventing Unauthorized Use .........................................................................20

Using the Security Slot .....................................................................................20

Using the Password Function ...........................................................................21

Locking the Control Keys ..................................................................................24

Making Connections .................................................. 25

Connecting to Power ............................................................................................25

Connecting to Computer Sources ......................................................................... 26

VGA Connection .................................................................................................... 26

VGA Out Connection ............................................................................................. 26

Connecting to Video/Computer Sources .............................................................. 26

HDMI Connection .................................................................................................. 26

Connecting to Audio ............................................................................................. 26

Operation .................................................................. 28

Turning the Projector On/Off ...............................................................................28

Starting Up the Projector ...................................................................................... 28

Shutting Down the Projector ................................................................................. 29

Selecting an Input Source .....................................................................................30

Adjusting the Projected Image .............................................................................31

Fine-Tuning the Image Size and Clarity ................................................................. 31

Correcting Keystone .............................................................................................. 32

Adjusting 4 corners ............................................................................................... 33

Hiding the Image ..................................................................................................33

Controlling the Projector through a LAN Environment ........................................34

Configuring the LAN Control Settings .................................................................... 34

6

Menu Functions ........................................................ 36

General On-Screen Display (OSD) Menu Operation .........................................36

On-Screen Display (OSD) Menu Tree .................................................................... 37

DISPLAY Menu ......................................................................................................44

IMAGE Menu ........................................................................................................47

POWER MANAGEMENT Menu .............................................................................50

BASIC Menu .......................................................................................................... 53

ADVANCED Menu .................................................................................................56

SYSTEM Menu .......................................................................................................59

INFORMATION Menu ...........................................................................................61

Appendix ................................................................... 62

Specifications ........................................................................................................62

Projector Dimensions ............................................................................................ 63

Timing Chart .........................................................................................................63

Analog RGB ............................................................................................................ 63

HDMI (PC) .............................................................................................................. 65

HDMI (Video) ......................................................................................................... 66

Component video .................................................................................................. 67

Troubleshooting ...................................................................................................68

Common Problems ................................................................................................ 68

LED Indicators ........................................................................................................ 69

Maintenance.........................................................................................................70

General Precautions .............................................................................................. 70

Cleaning the Lens .................................................................................................. 70

Cleaning the Case .................................................................................................. 70

Storing the Projector ............................................................................................. 70

Disclaimer .............................................................................................................. 70

Light Source Information ...................................................................................... 71

Light Source Hour .................................................................................................. 71

Extending Light Source Life ................................................................................... 71

7

Regulatory and Service Information .......................... 72

Compliance Information ....................................................................................... 72

FCC Compliance Statement ................................................................................... 72

Industry Canada Statement ................................................................................... 72

CE Conformity for European Countries ................................................................. 72

Declaration of RoHS2 Compliance......................................................................... 73

Indian Restriction of Hazardous Substances ......................................................... 74

Product Disposal at End of Product Life ................................................................ 74

Copyright Information ..........................................................................................75

Customer Service .................................................................................................. 76

Limited Warranty .................................................................................................. 77

Mexico Limited Warranty ...................................................................................... 80

8

LS550W / LS550WH LS500W / LS500WH

Introduction

Package Contents

(LS500W/LS550W only)

NOTE: The power cord and video cables included in your package may vary depending

on your country. Please contact your local reseller for more informaon.

9

Product Overview

Projector

Controls and Functions

LS550W / LS550WH LS500W / LS500WH

Power Indicator Light
Temperature Indicator Light
Light Source Indicator Light

Vent (heated
air exhaust)

Projection Lens

Remote IR sensor

Vent (heated air exhaust)

Key Description

[ ] Power

[

/ / / ]

Keystone Keys

/ ] Volume Keys

[

Toggles the projector between standby mode and Power On.

Manually corrects distorted images resulting from an angled
projection.

Decreases/Decreases the volume level.

Focus Ring

Projection Lens

SOURCE

MENU

EXIT

BLANK

ENTER

COLOR
MODE

Remote IR sensor

Power Indicator Light
Temperature Indicator Light

Light Source Indicator Light

Focus Ring
Zoom Ring

[

/ / / ]

Left/Right/Up/Down

Menu
Exit

Selects the desired menu items and makes adjustments

when the On-Screen Display (OSD) Menu is activated.

• Turns on or off the On-Screen Display (OSD) Menu.

• Goes back to previous OSD menu, exits and saves menu

settings.

Source

• Displays the input source selection bar.

• Displays the HELP menu by a long press for 3 seconds.

Blank Hides the screen picture.
Enter Enacts the selected On-Screen Display (OSD) Menu item

when the OSD Menu is activated.

[ ] Corner Adjustment

Displays the Corner Adj. menu.

Color Mode Displays the color mode selection bar.

10

Connection Ports

2 31 4 5 6 8897

LS550W

2 31 4 97

LS550WH

2 31 4 5 697

AUDIO IN

LS500W

HDMI USB A

AUDIO OUT

2 31 4 97

AUDIO IN

LS500WH

HDMI USB A

AUDIO OUT

AC Power Cord Inlet

Ceiling Mount Holes

Interactive module mounting

Port Description

5V/2A OUT
(SERVICE)

5V/2A OUT
(SERVICE)

COMPUTER IN

MONITOR OUT

RS-232

RS-232

Security Bar

Adjuster Foot

[1] AUDIO IN

Audio signal input socket.

[2] AUDIO OUT Audio signal output socket.
[3] HDMI HDMI port.

[4] USB 5V/2A OUT (SERVICE) USB Type A port for power supply.
[5] COMPUTER IN RGB (PC)/Component video (YPbPr/YCbCr) signal input

socket.
[6] MONITOR OUT RGB signal output socket.
[7] RS-232 RS-232 control port.
[8] RJ-45 LAN port.

[9]

Kensington anti-theft lock slot

1111

Remote Control

Controls and Functions

Button Description

Auto Sync

Automatically determines
the best picture timings
for the displayed image.

Source

[

/ ]

Keystone Keys

Enter

Left/ Right

Up/ Down

Menu

• Displays the source

selection bar.

• Displays the HELP

menu by a long press
for 3 seconds.

Manually corrects
distorted images resulting
from an angled projection.

Enacts the selected OSD

Menu item.

Selects the desired
menu items and makes
adjustments.

Turns on/off the On-

Screen Display (OSD)

Menu or goes back to

previous OSD Menu.

Button Description

On/ Off

COMP

Toggles between standby
mode and Power On.

Selects the source from
the COMPUTER IN port for
display.

NOTE: Only available for

LS500W/LS550W.

VIDEO
HDMI

Not available.
Selects the source from

the HDMI port(s) for
display. Press this button
again to switch between
the two (2) ports if
available.

(INFORMATION)

Exit

Aspect

Freeze

Pattern

Blank

• Displays the

INFORMATION menu.

• Displays the HELP

menu by a long press
for 3 seconds.

Exits and saves menu
settings.

Displays the aspect ratio

selection bar.

Freezes the projected

image.

Displays embedded test

pattern.

Hides the screen picture.

NOTE: The corner adjustment (P33) and horizontal keystone (P32) functions are

available on LS550W/LS550WH only.

12

Button Description

PgUp (Page
Up)/

PgDn (Page
Down)

Operates your display
software program
(on a connected PC) which
responds to
page up/down commands
(like Microsoft
PowerPoint).

NOTE: Only available

when a PC input
signal is selected.

Eco Mode

(Volume

Selects the Eco mode.

Increases the volume level.

Up)

(Volume

Decreases the volume

level.

Down)

(Mute)

Color Mode

Toggles audio between on
and off.

Magnifies the projected

picture size.

Reduces the projected

picture size.

Displays the color mode

selection bar.

Remote Control Effective Range

To ensure proper function of the remote control
follow the steps below:

1. The remote control must be held at an angle

within 30° perpendicular to the projector’s IR

remote control sensor(s).

2. The distance between the remote control and

the sensor(s) should not exceed 8 m (26 ft.)

NOTE: Refer to the illustration for the location of

the infrared (IR) remote control sensor(s).

13

A

ppro

x. 30°

Replacing the Remote Control Batteries

1. Remove the battery cover from the rear of the remote control by pressing the

finger grip and sliding it down.

2. Remove any existing batteries (if necessary) and install two AAA batteries.

NOTE: Observe the battery’s polarities as indicated.

3. Replace the battery cover by aligning it with the base and pushing it back into

position.

NOTE:

•

Avoid leaving the remote control and batteries in excessive heat or a humid
environment.

• Replace only with the same or equivalent type recommended by the battery

manufacturer.

• Dispose of the used batteries according to the manufacturer’s instructions and

local environment regulations for your region.

• If the batteries are drained or if you will not be using the remote control for an

extended period of time, remove the batteries to avoid damage to the remote
control.

14

Initial Setup

This section provides detailed instructions for setting up your projector.

Choosing a Location

Personal preference and room layout will decide the installation location. Consider
the following:

• Size and Position of your screen.

• Location of a suitable power outlet.

• Location and Distance between the projector and other equipment.

The projector is designed to be installed in one of the following locations:

1. Front Table

The projector is placed near the floor in
front of the screen.

2. Rear Table

The projector is placed near the floor
behind the screen.

NOTE: A special rear projection screen

is required.

3. Rear Ceiling

The projector is suspended upside-down
from the ceiling behind the screen.

NOTE: A special rear projection screen

is required.

4. Front Ceiling

The projector is suspeneded upside­down from the ceiling in front of the
screen.

15

Projection Dimensions

(a)

NOTE: See “Specifications” on page 62 for the native display resolution of this

projector.

• 16:10 Image on a 16:10 Screen

• 16:10 Image on a 4:3 Screen

(e)

(c)

(f)

(d)

(b)

NOTE: (e) = Screen

(f) = Center of Lens

• 16:10 Image on a 16:10 Screen

LS500W/LS500WH

(a) Screen

Size

(b) Projection Distance (c) Image

minimum maximum minimum maximum

Height

(d) Vertical Offset

inch mm inch mm inch mm inch mm inch mm inch mm

30 762 39.37 1000 43.31 1100 15.90 404 0.00 0 0.00 0
60 1524 78.74 2000 86.61 2200 31.80 808 0.00 0 0.00 0
70 1778 91.86 2333 101.05 2567 37.10 942 0.00 0 0.00 0

80 2032 104.99 2667 115.49 2933 42.40 1077 0.00 0 0.00 0

90 2286 118.11 3000 129.92 3300 47.70 1212 0.00 0 0.00 0
100 2540 131.23 3333 144.36 3667 53.00 1346 0.00 0 0.00 0
110 2794 144.36 3667 158.79 4033 58.30 1481 0.00 0 0.00 0
120 3048 157.48 4000 173.23 4400 63.60 1615 0.00 0 0.00 0
130 3302 170.60 4333 187.66 4767 68.90 1750 0.00 0 0.00 0
140 3556 183.73 4667 202.10 5133 74.20 1885 0.00 0 0.00 0
150 3810 196.85 5000 216.54 5500 79.50 2019 0.00 0 0.00 0
200 5080 262.47 6667 288.71 7333 106.00 2692 0.00 0 0.00 0
250 6350 328.08 8333 360.89 9167 132.50 3365 0.00 0 0.00 0
300 7620 393.70 10000 433.07 11000 159.00 4039 0.00 0 0.00 0

16

LS550W/LS550WH

(a) Screen

Size

inch mm inch mm inch mm inch mm inch mm inch mm

60 1524 24.84 631 24.84 631 31.80 808 3.18 81 3.18 81
70 1778 28.98 736 28.98 736 37.10 942 3.71 94 3.71 94

80 2032 33.13 841 33.13 841 42.40 1077 4.24 108 4.24 108

90 2286 37.27 947 37.27 947 47.70 1212 4.77 121 4.77 121
100 2540 41.41 1052 41.41 1052 53.00 1346 5.30 135 5.30 135
110 2794 45.55 1157 45.55 1157 58.30 1481 5.83 148 5.83 148
120 3048 49.69 1262 49.69 1262 63.60 1615 6.36 162 6.36 162
130 3302 53.83 1367 53.83 1367 68.90 1750 6.89 175 6.89 175
140 3556 57.97 1472 57.97 1472 74.20 1885 7.42 188 7.42 188
150 3810 62.11 1578 62.11 1578 79.50 2019 7.95 202 7.95 202
200 5080 82.81 2103 82.81 2103 106.00 2692 10.60 269 10.60 269
250 6350 103.52 2629 103.52 2629 132.50 3365 13.25 337 13.25 337
300 7620 124.22 3155 124.22 3155 159.00 4039 15.90 404 15.90 404

• 16:10 Image on a 4:3 Screen

(b) Projection Distance (c) Image

minimum maximum minimum maximum

Height

(d) Vertical Offset

LS500W/LS500WH

(a) Screen

Size

inch mm inch mm inch mm inch mm inch mm inch mm

30 762 37.14 943 40.86 1038 15.00 381 0.00 0 0.00 0

60 1524 74.28 1887 81.71 2075 30.00 762 0.00 0 0.00 0

70 1778 86.66 2201 95.33 2421 35.00 889 0.00 0 0.00 0

80 2032 99.04 2516 108.95 2767 40.00 1016 0.00 0 0.00 0

90 2286 111.42 2830 122.57 3113 45.00 1143 0.00 0 0.00 0
100 2540 123.81 3145 136.19 3459 50.00 1270 0.00 0 0.00 0
110 2794 136.19 3459 149.80 3805 55.00 1397 0.00 0 0.00 0
120 3048 148.57 3774 163.42 4151 60.00 1524 0.00 0 0.00 0
130 3302 160.95 4088 177.04 4497 65.00 1651 0.00 0 0.00 0
140 3556 173.33 4403 190.66 4843 70.00 1778 0.00 0 0.00 0
150 3810 185.71 4717 204.28 5189 75.00 1905 0.00 0 0.00 0
200 5080 247.61 6289 272.37 6918 100.00 2540 0.00 0 0.00 0
250 6350 309.51 7862 340.47 8648 125.00 3175 0.00 0 0.00 0
300 7620 371.42 9434 408.56 10377 150.00 3810 0.00 0 0.00 0

(b) Projection Distance (c) Image

minimum maximum minimum maximum

Height

(d) Vertical Offset

17

LS550W/LS550WH

(a) Screen

Size

(b) Projection Distance (c) Image

minimum maximum minimum maximum

Height

(d) Vertical Offset

inch mm inch mm inch mm inch mm inch mm inch mm

60 1524 23.44 595 23.44 595 30.00 762 3.00 76 3.00 76
70 1778 27.34 695 27.34 695 35.00 889 3.50 89 3.50 89
80 2032 31.25 794 31.25 794 40.00 1016 4.00 102 4.00 102

90 2286 35.16 893 35.16 893 45.00 1143 4.50 114 4.50 114
100 2540 39.06 992 39.06 992 50.00 1270 5.00 127 5.00 127
110 2794 42.97 1091 42.97 1091 55.00 1397 5.50 140 5.50 140
120 3048 46.88 1191 46.88 1191 60.00 1524 6.00 152 6.00 152
130 3302 50.78 1290 50.78 1290 65.00 1651 6.50 165 6.50 165
140 3556 54.69 1389 54.69 1389 70.00 1778 7.00 178 7.00 178
150 3810 58.59 1488 58.59 1488 75.00 1905 7.50 191 7.50 191
200 5080 78.13 1984 78.13 1984 100.00 2540 10.00 254 10.00 254
250 6350 97.66 2480 97.66 2480 125.00 3175 12.50 318 12.50 318
300 7620 117.19 2977 117.19 2977 150.00 3810 15.00 381 15.00 381

NOTE: It is recommended that if you intend to permanently install the projector,

please physically test the projection size and distance using the actual

projector in situ before you permanently install it.

18

Mounting the Projector

LS550W / LS550WH

LS500W / LS500WH

NOTE: If you buy a third-party mount, please use the correct screw size. Screw size

can vary depending on the thickness of the mounting plate.

1. To ensure the most secure installation, please use a ViewSonic® wall or ceiling

mount.

2. Ensure the screws used to attach a mount to the projector meet the following

specifications:

• Screw type: M4 x 8

• Maximum Screw length: 8 mm

199

61

199

61

NOTE:

• Avoid installing the projector near a heat source.

• Keep at least a 10 cm gap between the ceiling and the bottom of the

projector.

19

Preventing Unauthorized Use

The projector has several built-in security features to prevent theft, access, or
accidental setting changes.

Using the Security Slot

To help prevent the projector from being stolen, use a security slot locking device
to secure the projector to a fixed object.

Below is an example of setting up a security slot locking device:

NOTE: The security slot can also be used as a safety anchor if the projector is

mounted to the ceiling.

20

Using the Password Function

To help prevent unauthorized access or use, the projector offers a password
security option. The password can be set through the On-Screen Display (OSD)

Menu.

NOTE: Make note of your password, and keep it in a safe place.

Setting a Password

1. Press Menu to open the OSD Menu and go to: SYSTEM > Security Settings and

press Enter.

2. Highlight Power On Lock and select

On by pressing / .

3. As pictured to the right, the four

arrow keys (

, , , ) represent
4 digits (1, 2, 3, 4). Press the arrow
keys to enter a six digit password.

5. Confirm the new password by re-entering the new password. Once the password

is set, the OSD Menu will return to the Security Settings page.

6. Press Exit to leave the OSD Menu.

NOTE: Once set, the correct password must be entered every time the projector is

started.

21

Changing the Password

1. Press Menu to open the OSD Menu and go to: SYSTEM > Security Settings >

Change Password.

2. Press Enter, the message, ‘INPUT CURRENT PASSWORD’ will appear.

3. Enter the old password.

 If the password is correct, the message, ‘INPUT NEW PASSWORD’ will

appear.

 If the password is incorrect, a password error message will appear for 5

seconds followed by the message, ‘INPUT CURRENT PASSWORD’. You can

try again or press Exit to cancel.

4. Enter a new password.

5. Confirm the new password by re-entering the new password.

6. To leave the OSD Menu, press Exit.

NOTE: The digits being input will display as asterisks(*).

Disabling the Password Function

1. Press Menu to open the OSD Menu and go to: SYSTEM > Security Settings >

Power On Lock.

2. Press

/ to select Off.

3. The message, “Input Password” will appear. Enter the current password.

 If the password is correct, the OSD Menu returns to the Password page with

“Off” shown in the row of Power On Lock.

 If the password is incorrect, a password error message will appear for 5

seconds followed by the message, ‘INPUT CURRENT PASSWORD’. You can

try again or press Exit to cancel.

NOTE: Please keep the old password, as you will need it to reactivate the password

function.

22

Forgetting the Password

If the password function is activated, you will
be asked to enter the six-digit password every
time you turn on the projector. If you enter the
wrong password, the password error message,
as pictured to the right, will appear for 5

seconds, and the message ‘INPUT PASSWORD’

follows.

You can retry or if you do not remember, you can use the “Password Recall
Procedure”.

NOTE: If you enter an incorrect password 5 times in succession, the projector will

automatically shut down for a short time.

Password Recall Procedure

1. When the message ‘INPUT CURRENT

PASSWORD’ appears, press and hold

Auto Sync for 3 seconds. The projector will
display a coded number on the screen.

2. Write down the number and turn off your

projector.

3. Seek help from the local service center to

decode the number. You may be required to
provide proof of purchase documentation to

verify that you are an authorized user of the

projector.

23

Locking the Control Keys

With the control keys on the projector locked, you can prevent your settings from
being changed accidentally (by children, for example).

NOTE: When the Panel Key Lock is On, no control keys on the projector will operate

except Power.

1.

Press Menu to open the OSD Menu and go to: SYSTEM > Panel Key Lock.

2. Press / to select On.

3. Select Yes and press Enter to confirm.

4. To release panel key lock, press and hold on the projector for 3 seconds.

NOTE: You can also use the remote control to enter the SYSTEM > Panel Key Lock

menu and select Off.

24

Making Connections

AU

DI

O IN

AUDIO OUT

HDMI

This section guides you on how to connect the projector with other equipment.

Connecting to Power

1. Connect the power cord to the AC IN jack at the rear of the projector.

2. Plug the power cord into a power outlet.

NOTE: When installing the projector, incorporate a readily accessible disconnect

device in the xed wiring, or connect the power plug to an easily accessible
outlet near the unit. If a fault should occur during operaon of the projector,
use the disconnect device to switch o the power supply, or disconnect the

power plug.

25

Connecting to Computer Sources

NOTE: This funcon is only available for LS500W/LS550W.

VGA Connection

Connect one end of a VGA cable to the VGA port of your computer. Then connect
the other end of the cable to the COMPUTER IN port of your projector.

NOTE: Some notebooks do not turn on their external displays automacally when

connected to a projector. You may have to adjust your notebook’s projecon
sengs.

VGA Out Connection

After establishing the VGA Connection, connect one end of a VGA cable to the VGA
port of your monitor. Then connect the other end of the cable to the MONITOR
OUT port of your projector.

Connecting to Video/Computer Sources

HDMI Connection

Connect one end of an HDMI cable to the HDMI port of your video/computer

device. Then connect the other end of the cable to the HDMI port of your
projector.

Connecting to Audio

The projector is equipped with speakers, however, you can also connect external
speakers to the AUDIO OUT port of the projector.

NOTE: The audio output is controlled by the projector’s Volume and Mute sengs.

NOTE: For a DVI to HDMI digital signal, if the DVI signal is not standard, the AUDIO IN

jack may not work.

The connection illustrations below are for reference only. The connecting jacks
available on the projector vary with each projector model. Some cables may not
be included with the projector. They are commercially available from electronics
stores.

26

LS500WH

LS500W

LS550WH

LS550W

AUDIO IN

AUDIO OUT

AUDIO IN

AUDIO OUT

HDMI USB A

HDMI USB A

5V/2A OUT
(SERVICE)

5V/2A OUT
(SERVICE)

COMPUTER IN

MONITOR OUT

RS-232

RS-232

27

Operation

Turning the Projector On/Off

Starting Up the Projector

1. Press the Power buon to turn on the projector.

2. The light source will light up, and a “Power On/O Ring Tone” will play.

3. The Power Indicator Light stays

NOTE:

• If the projector is sll hot from previous use, it will run the cooling fan for 90
seconds before acvang the light source.

• To maintain light source life, once you turn the projector On, wait at least ve (5)
minutes before turning it o.

4. Turn on all of the connected equipment, i.e. notebook, and the projector will

start to search for an input source.

NOTE: If the projector detects an input source, the Source Selecon Bar will appear. If

an input source is not detected, the message, ‘No Signal’ will appear.

First Time Activation

If the projector is activated for the first time, select your OSD language following

the on-screen instructions.

green when the projector is On.

28

Shutting Down the Projector

1. Press the Power or O buon and a conrmaon message will appear to prompt

you to press the Power or O buon a second me. Addionally you can press
any other buon to cancel.

NOTE: If you do not respond in a few seconds aer the rst press, the message will

disappear.

2. Once the cooling process nishes, a “Power On/O Ring Tone” will play.

3. Disconnect the power cord from the power outlet if the projector will not be

used for an extended period of me.

NOTE:

• To protect the light source, the projector will not respond to commands during
the cooling process.

• Do not unplug the power cord before the projector completely shuts down.

29

Selecting an Input Source

The projector can be connected to multiple devices at the same time. However, it
can only display one full screen at a time.

If you want the projector to automatically search for the input source, ensure the
Quick Auto Search function in the SYSTEM menu is On. (Only for LS500W/LS550W)

The Input Source can also be manually selected by pressing one of the source
selection buttons on the remote control, or by cycling through the available input
sources.

To manually select the input source do the following:

1. Press Source, and a source selecon menu will appear.

2. Press / unl your desired signal is selected and press Enter.

3. Once detected, the selected source informaon will be displayed on the screen

for a few seconds.

NOTE: If there are mulple devices connected to the projector, repeat steps 1-2 to

search for another source.

30

Adjusting the Projected Image

LS500WH

LS550WH

LS500WH

Adjusting the Projector's Height and Projection Angle

The projector is equipped with one (1) adjuster foot. Adjusting the foot will change
the projector’s height and the vertical projection angle. Carefully adjust the feet to
fine tune the projected image’s position.

Auto-Adjusting the Image

Sometimes, you may need to improve the picture quality. To do this, press Auto
Sync on the remote control. Within five (5) seconds, the built-in Intelligent Auto

Adjustment function will re-adjust the Frequency and Clock values to provide the
best picture quality.

Upon completion, the current source information will appear in the upper left
corner for three (3) seconds.

NOTE: This funcon is only available when the PC D-Sub input source (analog RGB/

COMPUTER IN) is selected.

Fine-Tuning the Image Size and Clarity

To adjust the projected image to the size that you need, rotate the Zoom Ring.

LS500W/

To improve the clarity of the image, rotate the Focus Ring.

LS550W/

LS500W/

31

Correcting Keystone

MENU
EXIT

SOURCE

ENTER

BLANK

COLOR
MODE

Keystoning refers to the situation where the projected image becomes a trapezoid

due to angled projection.
To correct this, besides adjusting the height of the projector, you may also:

1. Use the keystone keys on the projector or remote control to display the keystone

page.

2. Aer the keystone page is displayed, press

to correct keystoning at the top of

the image. Press to correct keystoning at the boom of the image. Press
to correct keystoning at the boom of the image. Press to correct keystoning
at the right side of the image. Press to correct keystoning at the le side of the
image.

LS500W / LS500WHLS550W / LS550WH

32

Adjusting 4 corners

NOTE: This funcon is only available for LS550W/LS550WH.

You can manually adjusts the shape and size of an image that is unevenly

rectangular on all sides.

1. To display the Corner Adj. page, you can do

one of the followings:

• Press

• Open the OSD menu and go to the

DISPLAY > Corner Adj. menu and press
Enter. The Corner Adj. page is displayed.

.

2. Use / / / to select the corner you
wish to adjust and press Enter.

3. Use

/ to select an adjustment method that suits

your need and press Enter.

4. As indicated on the screen (

/ for a 45-degree
angle adjustment and / / / for a 90-degree
angle adjustment), press / / / to adjust its
shape and size. You can press Menu or Exit to go
back to a previous step. A long press for 2 seconds
on Enter will reset the sengs on the corner that
you chose.

Indicates the corner you seleted.

NOTE:

• Adjusng keystone will reset the
sengs.

• Aer the
are not available. When that happens, reset the sengs on all 4 corners.

Corner Adj. sengs have been modied, some aspect raos or mings

Corner Adj.

Hiding the Image

In order to draw the audience’s full attention to the presenter, you can press Blank
on the projector or remote control to hide the screen image. Press any key on the
projector or remote control to restore the image.

CAUTION: Do not block the projecon lens as this could cause the blocking object to

become heated and deformed or even cause a re.

33

Controlling the Projector through a LAN Environment

LS550WH

LS550W

NOTE: This funcon is only available for LS550W/LS550WH.

The projector supports Crestron® software. With correct settings for the LAN
Control Settings menu, you can manage the projector from a computer using a web
browser when the computer and the projector are properly connected to the same
local area network.

Configuring the LAN Control Settings

• If you are in a DHCP environment:

1. Take a RJ45 cable and connect one end to the RJ45 LAN input jack of the

projector and the other end to the RJ45 port.

2. Open the OSD menu and go to the

ADVANCED > LAN Control Settings menu.

Press Enter to display the LAN Control Settings page. Or you can press Network
to open the LAN Control Settings menu directly.

3. Highlight LAN Settings and press / to select DHCP ON.

4. Press

5. Please wait for around 15 - 20 seconds, and then re-enter the

to highlight Apply and press Enter.

LAN Settings

page. The Projector IP Address, Subnet Mask, Default Gateway, DNS Server

sengs will be displayed. Make note of the IP address displayed in the

Projector IP Address row.

NOTE:

• If the Projector IP Address sll does not appear, contact your network
administrator.

34

• If the RJ45 cables are not properly connected, the Projector IP Address,

Subnet Mask, Default Gateway and DNS Server sengs will display 0.0.0.0. Make

sure the cables are properly connected and perform the procedures above again.

• If you need to connect to the projector in its standby mode, set

Standby LAN Control to On in the ADVANCED > LAN Control Settings menu.

• If you are in a non-DHCP environment:

1. Repeat steps 1-2 above.

2. Highlight

LAN Settings and press / to select Static IP.

3. Contact your ITS administrator for informaon on the Projector IP Address,

Subnet Mask, Default Gateway, DNS Server sengs.

4. Press to select the item you want to modify and press Enter.

5. Press

/ to move the cursor and the press / to enter the value.

6. To save the sengs, press Enter. If you do not want to save the sengs, press

Exit.

7. Press

to highlight Apply and press Enter.

NOTE:

• If the RJ45 cables are not properly connected, the Projector IP Address,

Subnet Mask, Default Gateway, DNS Server sengs will display 0.0.0.0. Make

sure the cables are properly connected and perform the procedures above again.

• If you wish to connect to the projector in its standby mode, be sure you
have selected

Default Gateway and DNS Server

Static IP and obtained the Projector IP Address, Subnet Mask,

informaon when the projector is on.

35

Menu Functions

This section will introduce the On-Screen Display (OSD) Menu and its options.

General On-Screen Display (OSD) Menu Operation

NOTE: The OSD screenshots in this manual are for reference only and may dier from

the actual design. Some of the following OSD sengs may not be available.
Please refer to the actual OSD of your projector.

The projector is equipped with an On-Screen Display (OSD) Menu for making

various adjustments. It can be accessed by pressing Menu on the projector or
remote control.

1. Press / to select a main menu. Then press Enter or use / to access the

sub-menu list.

2. Press

or press / to adjust/select the seng.

NOTE: Some sub-menu opons may have another sub-menu. To enter the respecve

/ to select the menu opon. Then press Enter to display its sub-menu,

sub-menu, press

Enter. Use / or / to adjust/select the seng.

36

On-Screen Display (OSD) Menu Tree

Main Menu Sub-menu Menu Opon

DISPLAY

Aspect Ratio Auto

4:3

16:9

16:10

Native

Keystone

Corner Adj.

Position

Auto V Keystone

Vertical

Horizontal

Top-Right

Top-Left

Bottom-Right

Bottom-Left

X: -5 ~ 5, Y: - 5 ~ 5

Off/On

+36~-40
+40~-40

+40~-40

Phase

H. Size

Zoom 0.8X ~2.0X

OverScan Off/1/2/3/4/5

3X Fast Input Inactive

0~31

-15~15

Active

37

Main Menu Sub-menu Menu Opon

IMAGE

Color Mode Brightest

Presentation

Standard

Photo

Movie

User 1

User 2

Brightness 0~100

Contrast -50~50

Color Temp. 9300K/7500K/6500K

Red Gain 0~100

Green Gain 0~100

Blue Gain 0~100

Red Offset -50~+50

Green Offset -50~+50

Blue Offset -50~+50

Advanced

Reset Color Settings Reset

Color

Tint

Sharpness

Gamma 1.8/2.0/2.2/2.35/

Noise Reduction

Color Management Primary Color

-50~50

-50~50

0~31

2.5/Cubic/sRGB

0~31

Hue

Saturation

Gain

Cancel

38

Main Menu Sub-menu Menu Opon

Auto Power On Signal

CEC Disable/Enable

Direct Power On Disable/Enable

Smart Energy Auto Power Off Disable/10 min/20

Sleep Timer Disable/30 min/1

Power Saving Disable/Enable

Standby Settings

USB A Power On

VGA Loop Through

Audio Pass Through Off/On

Off

Disable/VGA
/HDMI /All

min/30 min

hr/2hr/3 hr/4 hr/ 8
hr/12 hr

Off/On

39

Main Menu Sub-menu Menu Opon

BASIC

Audio Settings Mute Off/On

Audio Volume 0~20

Power On/Off Ring Tone Off/On

Presentation Timer Timer Period 1~240 m

Timer Display Always/1 min/2

min/
3 min/Never

Timer Position Top-Left/Bottom-Left/

Top-Right/Bottom-Right

Timer Counting Direction Count Down/Count Up

Sound Reminder Off/On

Start Counting/Off

Pattern Off

Test Card

Blank Timer Disable/5 min/10 min/15 min/20 min/25

min/30 min

Message Off

On

Splash Screen Black

Blue

ViewSonic

40

Main Menu Sub-menu Menu Opon

ADVANCED

3D Settings 3D Format Auto

Off

Frame Sequential

Frame Packing

Top-Bottom

Side-by-Side

3D Sync Invert Disable/Invert
Save 3D Settings Yes/No

HDMI Settings HDMI Format Auto/RGB/YUV

HDMI Range Auto/Enhanced/

Normal

LAN Control Settings

LAN Settings DHCP ON/Static IP

Projector IP Address

Subnet Mask

Default Gateway
DNS Server

Standby LAN Control Off/On

Apply

Light Source Settings Light Source Mode Normal/Eco/

Dynamic Black 1/
Dynamic Black 2

Reset Light Source Hours Reset/Cancel

Light Source Hours Information Light Source Usage Time

Normal

Eco

Dynamic Black 1
Dynamic Black 2

Reset Settings Reset

Cancel

41

Main Menu Sub-menu Menu Opon

SYSTEM

Language Multi-Language OSD Selection

Projector Position Front Table

Rear Table

Rear Ceiling

Front Ceiling

Menu Settings Menu Display Time 5 sec/10 sec/15

sec/20 sec/25
sec/30 sec

Menu Position Center/Top-Left/

Top-Right/
Bottom-Left/
Bottom-Right

High Altitude Mode Off

On

Quick Auto Search

Off

On

Security Settings Change Password

Power On Lock Off/On

Panel Key Lock Off

On

Remote Control Code 1/2/3/4/5/6/7/8

Control Method RS-232

USB

Baud Rate 2400/4800/9600/14400/19200/

38400/57600/115200

42

Main Menu Sub-menu Menu Opon

INFORMATION

Source

Color Mode

Resolution

Color System

IP address

MAC address

Firmware Version

3X Fast Input

S/N

NOTE: The funcons are available on LS550W/LS550WH.

The funcons are available on LS500W/LS550W.

43

DISPLAY Menu

1. Press the Menu buon to display the On-Screen Display (OSD) Menu.

2. Press / to select the DISPLAY menu. Then press Enter or use / to access
the DISPLAY menu.

3. Press / to select the menu opon. Then press Enter to display its sub-menu,

or press / to adjust/select the seng.

NOTE: Some sub-menu opons may have another sub-menu. To enter the respecve

sub-menu, press

Enter. Use / or / to adjust/select the seng.

44

Menu Option Description

Aspect Ratio

Auto
Scales an image proportionally to fit the projector’s native

resolution in its horizontal width. This is suitable for the

incoming image which is neither in 4:3 nor 16:9 and you want
to make most use of the screen without altering the image’s
aspect ratio.

4:3
Scales an image so that it is displayed in the center of the
screen with a 4:3 aspect ratio. This is most suitable for 4:3
images like computer monitors, standard definition TV, and

4:3 aspect DVD movies, as it displays them without aspect

alteration.
16:9

Scales an image so that it is displayed in the center of the
screen with a 16:9 aspect ratio. This is most suitable for images
which are already in a 16:9 aspect, like high definition TV, as it
displays them without aspect alteration.

Keystone

Corner Adj.

Position

16:10
Scales an image so that it is displayed in the center of the
screen with a 16:10 aspect ratio. This is most suitable for
images which are already in a 16:10 aspect, as it displays them
without aspect alteration.

Native

Projects an image as its original resolution and resizes it

to fit within the display area. For input signals with lower
resolutions, the projected image will be displayed in its original

size.

Adjusts the keystoning situation where the projected image

becomes a trapezoid due to angled projection.
Adjusts the shape and size of an image that is unevenly

rectangular on all sides.
Adjust the position of the projected image.

NOTE:

• This funcon is only available when a PC input signal is

selected.

Phase

• The adjustment range may vary under dierent mings.

Adjusts the clock phase to reduce image distortion.

NOTE: This funcon is only available when a PC input signal is

selected.

45

Menu Option Description

H. Size

Zoom

OverScan

3X Fast Input

Adjusts the horizontal width of the image.

NOTE: This funcon is only available when a PC input signal is

selected.

Magnifies the projected image and allows you to navigate the
image.

Adjusts the overscan rate from 0 to 5.

NOTE: This funcon is only available when a Composite Video or

HDMI input signal is selected.

This function is favorable to frame rate reducing. Quick
response time in native timing can be achieved. When enabled,
the following settings will return to factory preset values:
Aspect Ratio, Position, Zoom, OverScan.

NOTE: This funcon is only available when a nave ming input

signal is selected.

46

IMAGE Menu

1. Press the Menu buon to display the On-Screen Display (OSD) Menu.

2. Press / to select the IMAGE menu. Then press Enter or use / to access

the IMAGE menu.

3. Press / to select the menu opon. Then press Enter to display its sub-menu,
or press / to adjust/select the seng.

NOTE: Some sub-menu opons may have another sub-menu. To enter the respecve

sub-menu, press

Enter. Use / or / to adjust/select the seng.

47

Menu Option Description

Color Mode

Brightest

Maximizes the brightness of the projected image. This mode

is suitable for environments where extra-high brightness is
required, such as using the projector in well lit rooms.

Presentation

Designed for presentations under daylight environment to

match PC and notebook coloring.
Standard

Designed for normal circumstances in a daylight environment.

Photo

Designed for photo viewing.

Movie
For playing colorful movies, video clips from digital cameras or

DVs through the PC input for best viewing in a blackened (little

light) environment.
User 1/User 2

Recalls the customized settings. After User 1/User 2 is selected,

some of the sub-menus under the IMAGE menu can be
adjusted, according to your selected input source.

Brightness

Contrast

Color Temp.

The higher the value, the brighter the image.
Adjust this option so the
black areas of the image
appear just as black and
details in the dark area are
more visible.

Use this to set the peak white level after you have
previously adjusted the
Brightness setting.

There are several preset color temperature settings (9300K,
7500K, 6500K) available. The available settings may vary
according to the personal preferences.

To set a custom color temperature, you can further adjust the
following items:

Red Gain/Green Gain/Blue Gain
Adjusts the Contrast levels of Red, Green, and Blue.

Red Offset/Green Offset/Blue Offset
Adjusts the Brightness levels of Red, Green, and Blue.

48

Menu Option Description

Advanced

Color
A lower setting produces less saturated colors. If the setting
is too high, colors will be overpowering and may appear
unrealistic.

Tint
A higher value will make the picture more greenish while a
lower value will make the picture more reddish..

Sharpness
A higher value will sharpen the image, while a lower value will
soften the image.

Gamma
Gamma refers to the brightness level of the projector’s
grayscale levels.

Noise Reduction
This function reduces electrical image noise caused by different
media players. The higher the setting, the less the noise. (Not

available when input signal is HDMI.)

Reset Color Settings

Color Management
Only in permanent installations with controlled lighting levels
such as boardrooms, lecture theaters, or home theaters,
should color management be considered. Color management
provides fine color control adjustment to allow for more
accurate color reproduction. Select Primary Color first and
adjust its range/values in Hue, Saturation and Gain.

Returns current image settings to the factory preset values.

49

POWER MANAGEMENT Menu

1. Press the Menu buon to display the On-Screen Display (OSD) Menu.

2. Press / to select the POWER MANAGEMENT menu. Then press Enter or use

/ to access the POWER MANAGEMENT menu.

3. Press / to select the menu opon. Then press Enter to display its sub-menu,

or press / to adjust/select the seng.

NOTE: Some sub-menu opons may have another sub-menu. To enter the respecve

sub-menu, press

Enter. Use / or / to adjust/select the seng.

50

Menu Option Description

Auto Power On

Signal

Selecting VGA/HDMI allows the projector to turn on
automatically once the VGA/HDMI signal is fed through the
VGA/HDMI cable. You can also select All and the projector will
turn on automatically upon receiving either a VGA or HDMI

signal.
CEC

This projector supports CEC (Consumer Electronics Control)

function for synchronized power on/off operation via HDMI

connection. That is, if a device that also supports CEC function

is connected to the HDMI input of the projector, when the

projector’s power is turned off, the power of the connected
device will also be turned off automatically. When the power
of the connected device is turned on, the projector’s power
will be turned on automatically.

NOTE:

• In order for the CEC funcon to work properly, make sure
that the device is correctly connected to the HDMI input
of the projector via an HDMI cable, and its CEC funcon is

turned on.

Smart Energy

• Depending on the connected device, the CEC funcon may
not work.

Direct Power On

Allows the projector to turn on automatically once power is fed
through the power cord.

Auto Power Off
Allows the projector to turn off automatically after a set
period of time once no input source is detected to prevent
unnecessary waste of light source life.

Sleep Timer
Allows the projector to turn off automatically after a set period
of time to prevent unnecessary waste of light source life.

Power Saving
Lowers power consumption if no input source is detected.
When Enable is selected, the projector light source mode will
change to Eco mode after no signal is detected for five (5)
minutes. This will also help prevent any unnecessary waste of
light source life.

51

Menu Option Description

Standby Settings

USB A Power

The functions below are available in standby mode (plugged in,
but not turned on).

VGA Loop Through
When selecting
only from COMPUTER IN.

Audio Pass Through
When selecting
the Audio In and Audio Out sockets are correctly connected to
a proper device.

When
Control Method will automatically switch to RS-232.

On, the USB Type A port can supply power, and the

On, the projector outputs the signal received

On, the projector outputs an audio signal when

52

BASIC Menu

1. Press the Menu buon to display the On-Screen Display (OSD) Menu.

2. Press / to select the BASIC menu. Then press Enter or use / to access the
BASIC menu.

3. Press / to select the menu opon. Then press Enter to display its sub-menu,

or press / to adjust/select the seng.

NOTE: Some sub-menu opons may have another sub-menu. To enter the respecve

sub-menu, press

Enter. Use / or / to adjust/select the seng.

53

Menu Option Description

Audio Settings

Presentation Timer

Mute
Select
speaker or the volume being output from the audio output
jack.

Audio Volume
Adjusts the volume level of the projector’s internal speaker or
the volume being output from the audio output jack.

Power On/Off Ring Tone
Turns on/off the ring tone during the starting up and shutting
down process.

Presentation timer can indicate the presentation time on the
screen to help you achieve better time management when
giving presentations.

Timer Period
Sets the time period. If the timer is already on, the timer will
restart whenever the Timer Period is reset.

Timer Display

Allows you to decide if you want the timer to show up on the
screen for one of the following time periods:

On to temporarily turn off the projector’s internal

 Always: Displays the mer on screen throughout the

presentaon me.

 1 min/2 min/3 min: Displays the mer on screen in the

last 1/2/3 minute(s).

 Never: Hides the mer throughout the presentaon me.

Timer Position
Sets the timer position.

Timer Counting Direction

Sets your desired counting direction between:

 Count Down: Decreases from the preset me to 0.
 Count Up: Increases from 0 to the preset me.

Sound Reminder
Allows you to decide if you want to activate a sound reminder.
Once enabled, a double beep sound will be heard at the last 30
seconds of counting down/up, and a triple beep sound will be
produced when the timer is up.

Start Counting/Off
Select Start Counting to activate the timer. Select Off to cancel
it.

Pattern

Helps adjust the image size and focus, and checks for distortion

in the projected image.

54

Menu Option Description

Blank Timer

Message
Splash Screen

Allows the projector to return the image automatically after a
period of time when there is no action taken on the blank

screen. To display the blank screen, press Blank on the projector
or remote control.

NOTE: Do not block the projecon lens as this could cause the

blocking object to become heated and deformed or even

cause a re.

Sets reminder messages On or Off.

Selects which logo screen will appear during projector start-up.

55

ADVANCED Menu

1. Press the Menu buon to display the On-Screen Display (OSD) Menu.

2. Press / to select the ADVANCED menu. Then press Enter or use / to
access the ADVANCED menu.

3. Press / to select the menu opon. Then press Enter to display its sub-menu,

or press / to adjust/select the seng.

NOTE: Some sub-menu opons may have another sub-menu. To enter the respecve

sub-menu, press

Enter. Use / or / to adjust/select the seng.

56

Menu Option Description

3D Settings

This projector features a 3D function which enables you to
enjoy 3D movies, videos, and sporting events in a more realistic

way by presenting the depth of the images. You need to wear a

pair of 3D glasses to view 3D images.
3D Format

The default setting is Auto and the projector automatically

chooses an appropriate 3D format when detecting 3D
contents. If the projector cannot recognize the 3D format,
choose a 3D mode.

3D Sync Invert

When you discover the inversion of the image depth, enable
this function to correct the problem.

Save 3D Settings
Saves current 3D settings. 3D settings will automatically be

applied if the same resolution and input source are selected.

NOTE: When the 3D Sync funcon is on:

• The brightness level of the projected image will decrease.

HDMI Settings

• The Color Mode, Zoom, and OverScan cannot be adjusted.

HDMI Format

Select a suitable color space according to the color space
setting of the output device connected.

 Auto: Sets the projector to detect the color space seng

of the input signal automacally.

 RGB: Sets the color space as RGB.
 YUV: Sets the color space as YUV.

HDMI Range
Select a suitable HDMI color range according to the color range

setting of the output device connected.

 Auto: Sets the projector to detect the HDMI range of the

input signal automacally.

 Enhanced: Sets the HDMI color range as 0 - 255.
 Normal: Sets the HDMI color range as 16 - 235.

57

Menu Option Description

LAN Control Settings

LAN Settings

 DHCP ON: Select this if you are in a DHCP environment

and Projector IP Address,

DNS Server settings will be automatically retrieved.

 Static IP: Select this if you are in a non-DHCP environment

and make adjustments to below settings.

Projector IP Address
Subnet Mask

Default Gateway
DNS Server

Standby LAN Control
Allows the projector to provide the network function in

standby mode.
Apply
Enacts the settings.

Only available when LAN Settings is
set to Static IP. Use
column and use
value.

Subnet Mask, Default Gateway,

/ to select a

/ to adjust the

Light Source Settings

Light Source Mode

 Normal: Provides full light source brightness.

 Eco: Reduces light source power consumpon by 20%

and lowers brightness to extend the light source life and
decreases the fan noise.

 Dynamic Black 1: Reduces light source power

consumpon by up to 70% depending on the content

brightness level.

 Dynamic Black 2: Reduces light source power

consumpon by up to 50% depending on the content
brightness level.

Reset Light Source Hours
Resets the light source timer after a new light source is
installed. For changing the light source, please contact qualified
service personnel.

Light Source Hours Information

 Light Source Usage Time: Displays the number of hours

the light source has been used.

Reset Settings

Returns all settings to the factory preset values. When
using Reset Settings, the following settings will still remain:
Zoom, Keystone, Language, Projector Position, USB A Power,
High Altitude Mode, Security Settings, Remote Control Code,
Control Method, and Baud Rate.

58

SYSTEM Menu

1. Press the Menu buon to display the On-Screen Display (OSD) Menu.

2. Press / to select the SYSTEM menu. Then press Enter or use / to access

the SYSTEM menu.

3. Press / to select the menu opon. Then press Enter to display its sub-menu,
or press / to adjust/select the seng.

NOTE: Some sub-menu opons may have another sub-menu. To enter the respecve

sub-menu, press

Enter. Use / or / to adjust/select the seng.

59

Menu Option Description

Language
Projector Position
Menu Settings

High Altitude Mode

Sets the language for the On-Screen Display (OSD) Menu.

Selects a proper position for the projector.

Menu Display Time
Sets the length of time the OSD Menu will remain active after

your last interaction.
Menu Position

Sets the OSD Menu’s position.

We recommend you use the High Altitude Mode when your
environment is between 1,500 m to 3,000 m above sea level,

and ambient temperature is between 0°C–30°C.

NOTE:

• Do not use High Altude Mode if your environment is

between 0 to 1,499 m, and the temperature is between

0°C to 35°C. If used, the projector will become over

cooled.

• Using “High Altude Mode” may cause more operang

noise, as the fan speed will be increased to improve
cooling and performance.

Quick Auto Search
Security Settings
Panel Key Lock
Remote Control Code

Allows the projector to automatically search for the signals.

See “Using the Password Function” on page 21.

Locks the control keys on the projector.

Sets the remote control code for this projector (between 1~8).
When multiple adjacent

me, switching the codes can prevent interference from other
remote controls. Aer the
the same ID for the remote control to control this projector.

To switch the code for the remote control, press

the number buon corresponding to the remote control code
together for 5 seconds or more. The inial code is set to 1.

When the code is switched to 8, the remote control can control
every projector.

projectors are in operaon at the same

remote control code is set, switch to

ID set and

NOTE: If dierent codes are set on the projector and remote

control, there will be no response from the remote
control. When that happens, a message will display to
remind you to switch the code for the remote control.

Control Method

Allows you to select a preferred control port: through the
RS-232 port or the USB port.

will be switched to Off automatically.

When selecting USB, USB A Power

60

Menu Option Description

Baud Rate

Selects a baud rate that is identical with your computer’s so

that you can connect the projector using a suitable RS-232
cable and control the projector with RS-232 commands

INFORMATION Menu

1. Press the Menu buon to display the On-Screen Display (OSD) Menu.

2. Press / to select the INFORMATION menu and display its contents.

Menu Option Description

Source
Color Mode
Resolution

Color System
IP address
MAC address
Firmware Version
3X Fast Input
S/N

Shows the current input source.

Shows the selected mode in the IMAGE menu.

Shows the native resolution of the input source.

Shows input system format.

Shows the IP address of your projector.

Shows the MAC Address of your projector.

Shows the current firmware version.

Shows whether the function is activated or not.

Shows the serial number for this projector.

61

Appendix

Specifications

Item Category Specifications

LS500W/LS500WH LS550W/LS550WH

Projector Type 0.65” WXGA, LED

Display Size 30”~300” 60”~300”

Throw Ratio 1.55~1.7

(87”@2.9m)

Lens F = 2.56–2.68,

f = 22–24.1 mm

Optical Zoom 1.1x Fixed

Light Source Type RGB LED

Display System 1-CHIP DMD

Input signal VGA

LS500W/LS550W)

HDMI fh: 15K~129KHz, fv:23~120Hz,

Resolution Native 1280 x 800
Power adapter Input Voltage AC 100-240V, 50/60 Hz (auto switch)
Operating

conditions

Temperature 0°C to 40°C (32°F to 104°F)

Humidity 0% to 90% (non-condensing)

(Only for

fh: 15K~129KHz, fv:48~120Hz,

Pixel rate: 170MHz

Pixel rate: 170MHz

0.49 (87”@ 0.915m)

F = 2.6, f = 6.9 mm

Altitude 0 to 1,499 m at 0°C to 35°C

1,500 to 3,000 m at 0°C to 30°C

Storage
conditions

Dimensions Physical

Weight Physical 2.45 kg (5.40 lb)
Power

consumption

1

The test condition follows EEI standards.

Temperature -20°C to 60°C
Humidity 0% to 90%
Altitude 0 to 12,200 m at 30°C

293 x 115 x 221 mm (11.5” x 4.5” x 8.7”)

(W x H x D)

1

On
Off < 0.5W (Standby)

156 W (Typical) 160 W (Typical)

62

Projector Dimensions

LS550W / LS550WH

LS500W / LS500WH

293 mm (W) x 115 mm (H) x 221 mm (D)

221
mm

221
mm

293 mm

115 mm

293 mm

115 mm

Timing Chart

Analog RGB

Resolution Mode Refresh

720 x 400 720 x 400_70 70.087 31.469 28.3221

640 x 480 VGA_60 59.94 31.469 25.175 Supported Supported Supported

H-

rate (Hz)

VGA_72 72.809 37.861 31.5

VGA_75 75 37.5 31.5

VGA_85 85.008 43.269 36

frequency

(kHz)

Clock

(MHz)

63

3D Sync

Frame Sequential Top-Bottom Side-by-Side

Resolution Mode Refresh

rate (Hz)

800 x 600 SVGA_60 60.317 37.879 40 Supported Supported Supported

SVGA_72 72.188 48.077 50

SVGA_75 75 46.875 49.5

SVGA_85 85.061 53.674 56.25

H-

frequency

(kHz)

Clock

(MHz)

3D Sync

Frame Sequential Top-Bottom Side-by-Side

SVGA_120 (Reduce

Blanking)

1024 x 768 XGA_60 60.004 48.363 65 Supported Supported Supported

XGA_70 70.069 56.476 75

XGA_75 75.029 60.023 78.75

XGA_85 84.997 68.667 94.5

XGA_120 (Reduce

Blanking)

1152 x 864 1152 x 864_75 75 67.5 108

1024 x 576 NB Timing 60 35.82 46.966

1024 x 600 NB Timing 64.995 41.467 51.419

1280 x 720 1280 x 720_60 60 45 74.25 Supported Supported Supported

1280 x 720_120 120 90 148.5 Supported

1280 x 768 1280 x 768_60

(Reduce Blanking)

1280 x 768_60 59.87 47.776 79.5 Supported Supported Supported

1280 x 800 WXGA_60 59.81 49.702 83.5 Supported Supported Supported

119.854 77.425 83 Supported

119.989 97.551 115.5 Supported

60 47.396 68.25 Supported Supported Supported

WXGA_75 74.934 62.795 106.5

WXGA_85 84.88 71.554 122.5

WXGA_120 (Reduce

Blanking)

1280 x 1024 SXGA_60 60.02 63.981 108 Supported Supported Supported

SXGA_75 75.025 79.976 135

SXGA_85 85.024 91.146 157.5

1280 x 960 1280 x 960_60 60 60 108 Supported Supported Supported

1280 x 960_85 85.002 85.938 148.5

1360 x 768 1360 x 768_60 60.015 47.712 85.5 Supported Supported Supported

1366 x 768 1366 x 768_60 59.790 47.712 85.5 Supported Supported Supported

1440 x 900 WXGA+_60 (Reduce

Blanking)

WXGA+_60 59.887 55.935 106.5 Supported Supported Supported

1400 x 1050 SXGA+_60 59.978 65.317 121.75 Supported Supported Supported

1600 x 1200 UXGA 60 75 162 Supported Supported Supported

119.909 101.563 146.25 Supported

60 55.496 88.75 Supported Supported Supported

64

Resolution Mode Refresh

rate (Hz)

H-

frequency

(kHz)

Clock

(MHz)

3D Sync

Frame Sequential Top-Bottom Side-by-Side

1680 x 1050 1680 x 1050_60

(Reduce Blanking)

1680 x 1050_60 59.954 65.29 146.25 Supported Supported Supported

640 x 480@67Hz MAC13 66.667 35 30.24

832 x 624@75Hz MAC16 74.546 49.722 57.28

1024 x 768@75Hz MAC19 74.93 60.241 80

1152 x 870@75Hz MAC21 75.06 68.68 100

1920 x 1080 (VESA) 1920 x 1080_60 60 67.5 148.5 Supported Supported Supported

1920 x 1200 1920 x 1200_60

(Reduce Blanking)

59.883 64.674 119 Supported Supported Supported

59.950 74.038 154.000 Supported Supported Supported

HDMI (PC)

Resolution Mode Refresh

rate (Hz)

640 x 480 VGA_60 59.94 31.469 25.175 Supported Supported Supported

VGA_72 72.809 37.861 31.5

VGA_75 75 37.5 31.5

H-

frequency

(kHz)

Clock

(MHz)

3D Sync

Frame Sequential Top-Bottom Side-by-Side

VGA_85 85.008 43.269 36

720 x 400 720 x 400_70 70.087 31.469 28.3221

800 x 600 SVGA_60 60.317 37.879 40 Supported Supported Supported

SVGA_72 72.188 48.077 50

SVGA_75 75 46.875 49.5

SVGA_85 85.061 53.674 56.25

SVGA_120 (Reduce

Blanking)

1024 x 768 XGA_60 60.004 48.363 65 Supported Supported Supported

XGA_70 70.069 56.476 75

XGA_75 75.029 60.023 78.75

XGA_85 84.997 68.667 94.5

XGA_120 (Reduce

Blanking)

1152 x 864 1152 x 864_75 75 67.5 108

1024 x 576 NB Timing 60 35.82 46.966

1024 x 600 NB Timing 64.995 41.467 51.419

119.854 77.425 83 Supported

119.989 97.551 115.5 Supported

1280 x 720 1280 x 720_60 60 45 74.25 Supported Supported Supported

1280 x 720_120 120 90 148.5 Supported

1280 x 768 1280 x 768_60

(Reduce Blanking)

1280 x 768_60 59.87 47.776 79.5 Supported Supported Supported

60 47.396 68.25 Supported Supported Supported

65

Resolution Mode Refresh

rate (Hz)

1280 x 800 WXGA_60 59.81 49.702 83.5 Supported Supported Supported

WXGA_75 74.934 62.795 106.5

WXGA_85 84.88 71.554 122.5

H-

frequency

(kHz)

Clock

(MHz)

3D Sync

Frame Sequential Top-Bottom Side-by-Side

WXGA_120 (Reduce

Blanking)

1280 x 1024 SXGA_60 60.02 63.981 108 Supported Supported Supported

SXGA_75 75.025 79.976 135

SXGA_85 85.024 91.146 157.5

1280 x 960 1280 x 960_60 60 60 108 Supported Supported Supported

1280 x 960_85 85.002 85.938 148.5

1360 x 768 1360 x 768_60 60.015 47.712 85.5 Supported Supported Supported

1366 x 768 1366 x 768_60 59.79 47.712 85.5 Supported Supported Supported

1440 x 900 WXGA+_60 (Reduce

Blanking)

WXGA+_60 59.887 55.935 106.5 Supported Supported Supported

1400 x 1050 SXGA+_60 59.978 65.317 121.75 Supported Supported Supported

1600 x 1200 UXGA 60 75 162 Supported Supported Supported

1680 x 1050 1680 x 1050_60

(Reduce Blanking)

1680 x 1050_60 59.954 65.29 146.25 Supported Supported Supported

119.909 101.563 146.25 Supported

60 55.496 88.75 Supported Supported Supported

59.883 64.674 119 Supported Supported Supported

1920 x 1200 1920 x 1200_60

(Reduce Blanking)

640 x 480@67Hz MAC13 66.667 35 30.24

832 x 624@75Hz MAC16 74.546 49.722 57.28

1024 x 768@75Hz MAC19 74.93 60.241 80

1152 x 870@75Hz MAC21 75.06 68.68 100

1920 x 1080 (VESA) 1920 x 1080_60 60 67.5 148.5 Supported Supported Supported

59.95 74.038 154 Supported Supported Supported

HDMI (Video)

Video
mode

480i 720(1440) x 480 15.73 59.94 27 Supported

480p 720 x 480 31.47 59.94 27 Supported Supported Supported

576i 720(1440) x 576 15.63 50 27 Supported

576p 720 x 576 31.25 50 27 Supported Supported Supported

720/50p 1280 x 720 37.5 50 74.25 Supported Supported Supported

Resolution Horizontal

frequency

(KHz)

Vertical

frequency

(Hz)

Dot Clock

frequency

(MHz)

3D Sync

Frame Sequential Frame Packing Top-Bottom Side-by-Side

720/60p 1280 x 720 45 60 74.25 Supported Supported Supported

1080/50i 1920 x 1080 28.13 50 74.25 Supported Supported

66

Video
mode

1080/60i 1920 x 1080 33.75 60 74.25 Supported Supported

1080/24P 1920 x 1080 27 24 74.25

1080/50P 1920 x 1080 56.25 50 148.5 Supported Supported Supported

1080/60P 1920 x 1080 67.5 60 148.5 Supported Supported Supported

Resolution Horizontal

frequency

(KHz)

Vertical

frequency

(Hz)

Dot Clock

frequency

(MHz)

3D Sync

Frame Sequential Frame Packing Top-Bottom Side-by-Side

Component video

Video mode Resolution Horizontal

frequency

(KHz)

480i 720 x 480 15.73 59.94 13.5 Supported

480p 720 x 480 31.47 59.94 27 Supported

576i 720 x 576 15.63 50 13.5 Supported

576p 720 x 576 31.25 50 27 Supported

720/50p 1280 x 720 37.5 50 74.25

720/60p 1280 x 720 45 60 74.25

1080/50i 1920 x 1080 28.13 50 74.25

1080/60i 1920 x 1080 33.75 60 74.25

1080/50P 1920 x 1080 56.25 50 148.5

1080/60P 1920 x 1080 67.5 60 148.5

Vertical frequency

(Hz)

Clock (MHz) 3D Sync

Frame Sequential

67

Troubleshooting

Common Problems

This section describes some common problems that you may experience when
using the projector.

Problem Possible Solutions

The projector does not turn on • Ensure the power cord is properly aached to the

projector and to the power outlet.

• If the cooling process has not completed, please

wait unl it has nished then try to turn on the

projector again.

• If the above does not work, try another power outlet
or another electrical device with the same power
outlet.

There is no picture • Ensure the video source cable is connected properly,

and that the video source is turned on.

• If the input source is not selected automacally,
select the correct source with the Source key on
either the projector or the remote control.

The image is blurred • Adjusng the Focus Ring will help correctly focus the

projecon lens.

• Ensure the projector and screen are aligned properly.
If necessary, adjust the height of the projector as

well as the projecon angle and direcon.

The remote control does not
work

The image abnormal • Ensure the video source cable is connected properly,

• Ensure there are no obstacles between the remote
control and projector; and that they are within 8 m

(26 ) of each other.

• The baeries may be out of power, please check and
replace if necessary.

and that the video source is turned on.

• If the above does not work, check the air intake or
exhaust not block.

68

LED Indicators

Light Status and Description

Power

Green

Flashing

Green Off Off Powering up
Green Off Off Normal operation

Off Off Stand-by mode

Green

Flashing

Red Off Off Downloading

Green Green Green Burn in off

Off Off Normal power-down cooling

Light source

Green

Flashing

Off Off Red Light source error in normal operation

Green Off Red Color wheel start has failed

Off Red First light source-lit error cooling

Heating/Cooling

Off Red Off Fan 1 error (actual fan speed is outside the desired speed).

Off Red Red Fan 2 error (actual fan speed is outside the desired speed).

Off Red Green Fan 3 error (actual fan speed is outside the desired speed).

Off Red Orange Fan 4 error (actual fan speed is outside the desired speed).

Red

Flashing

Red Off Fan 5 error (actual fan speed is outside the desired speed).

Red

Flashing

Red Red Red Thermal sensor 1 open error (the remote diode has an

Red Red Green Thermal sensor 2 open error (the remote diode has an

Green Red Red Thermal sensor 1 short error (the remote diode has an

Off Red Green Thermal sensor 2 short error (the remote diode has an

Orange Red Red Temperature 1 error (over limited temperature).
Orange Red Green Temperature 2 error (over limited temperature).

Off Green Red Fan IC #1 I2C connection error.

Red

Flashing

Off Fan 6 error (actual fan speed is outside the desired speed).

open-circuit condition).

open-circuit condition).

open-circuit condition).

open-circuit condition).

69

Maintenance

General Precautions

• Make sure the Projector is turned o and the power cable is unplugged from the

power outlet.

• Never remove any parts from the Projector. Contact ViewSonic® or a reseller
when any part of the Projector needs replacing.

• Never spray or pour any liquid directly onto the case.

• Handle the Projector with care, as a darker-colored projector, if scued, may
show marks more clearly than a lighter-colored projector.

Cleaning the Lens

• Use a canister of compressed air to remove dust.

• If the lens is sll not clean, use lens-cleaning paper or moisten a so cloth with
lens cleaner and gently wipe the surface.

CAUTION: Never rub the lens with abrasive materials.

Cleaning the Case

• Use a so, lint-free, dry cloth to remove dirt or dust.

• If the case is sll not clean, apply a small amount of non-ammonia, non-alcohol

based, mild non-abrasive detergent onto a clean, so, lint-free cloth, then wipe

the surface.

CAUTION: Never use wax, alcohol, benzene, thinner, or other chemical detergents.

Storing the Projector

If you intend to store the Projector for an extended period of time:

• Ensure the temperature and humidity of the storage area are within the
recommend range.

• Retract the adjuster foot completely.

• Remove the baeries from the Remote Control.

• Pack the Projector in its original packaging or equivalent.

Disclaimer

• ViewSonic® does not recommend the use of any ammonia or alcohol-based
cleaners on the lens or case. Some chemical cleaners have been reported to
damage the lens and/or case of the projector.

• ViewSonic® will not be liable for damage resulng from use of any ammonia or
alcohol-based cleaners.

70

Light Source Information

This section will provided a better understanding of your projector’s light source.

Light Source Hour

When the projector is being used, the duration (in hours) of light source usage is
automatically calculated by the built-in timer.

To obtain the light source hour information:

1. Press Menu to open the OSD Menu and go to: Advanced > Light Source Settings

> Light Source Hours Information.

2. Press Enter and the Light Source Hours Information page will appear.

3. Press

Exit to leave the menu.

Extending Light Source Life

To prolong light source life, you can adjust the following settings in the OSD Menu.

Setting Light Source Mode

Setting the projector in any mode other than Normal reduces system noise, power
consumption, and extends the light sources operational life.

Light Source Mode Description

Normal Provides full light source brightness.

Eco

Dynamic Black 1

Dynamic Black 2

Reduces light source power consumption by 20% and lowers
brightness, and decreases fan noise.

Reduces light source power consumption by up to 70%
depending on the content's brightness level.

Reduces light source power consumption by up to 50%
depending on the content's brightness level.

To set the Light Source Mode, open the OSD Menu and go to: Advanced >
Light Source Settings > Light Source Mode and press / to select and press
Enter.

Setting Auto Power Off

This allows the projector to turn off automatically after a set period of time once no
input source is detected.

Open the OSD Menu and go to: POWER MANAGEMENT > Smart Energy >
Auto Power Off and press

/

to disable or adjust the time.

71

Regulatory and Service Information

Compliance Information

This section addresses all connected requirements and statements regarding
regulations. Confirmed corresponding applications shall refer to nameplate labels
and relevant markings on the unit.

FCC Compliance Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may
cause undesired operation. This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy, and if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

WARNING: You are cauoned that changes or modicaons not expressly

approved by the party responsible for compliance could void your
authority to operate the equipment.

Industry Canada Statement

CAN ICES-003(B) / NMB-003(B)

CE Conformity for European Countries

The device complies with the EMC Directive 2014/30/EU and Low Voltage
Directive 2014/35/EU.

72

The following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical

and Electronic Equipment Directive 2012/19/EU (WEEE). The mark

indicates the requirement NOT to dispose of the equipment as
unsorted municipal waste, but use the return and collection systems
according to local law.

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive

2011/65/EU of the European Parliament and the Council on restriction of the use

of certain hazardous substances in electrical and electronic equipment (RoHS2
Directive) and is deemed to comply with the maximum concentration values issued

by the European Technical Adaptation Committee (TAC) as shown below:

Substance Proposed Maximum

Concentration

Cadmium (Cd) 0.01% < 0.01%
Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Hexavalent Chromium (Cr6+) 0.1% < 0.1%
Polybrominated biphenyls (PBB) 0.1% < 0.1%

Polybrominated diphenyl esthers (PBDE) 0.1% < 0.1%
Bis(2-Ethylhexyl) phthalate (DEHP) 0.1% < 0.1%
Benzyl butyl phthalate (BBP) 0.1% < 0.1%
Dibutyl phthalate (DBP) 0.1% < 0.1%
Diisobutyl phthalate (DIBP) 0.1% < 0.1%

Actual

Concentration

Certain components of products as stated above are exempted under the Annex
III of the RoHS2 Directives as noted below:

• Mercury in cold cathode fluorescent lamps and external electrode fluorescent
lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):

» Short length (500 mm): maximum 3.5 mg per lamp.
» Medium length (> 500 mm and 1,500 mm): maximum 5 mg per lamp.
» Long length (> 1,500 mm): maximum 13 mg per lamp.

• Lead in glass of cathode ray tubes.

• Lead in glass of fluorescent tubes not exceeding 0.2% by weight.

• Lead as an alloying element in aluminum containing up to 0.4% lead by weight.

• Copper alloy containing up to 4% lead by weight.

• Lead in high melting temperature type solders (i.e. lead-based alloys containing

85% by weight or more lead).

• Electrical and electronic components containing lead in a glass or ceramic other

than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or

ceramic matrix compound.

73

Indian Restriction of Hazardous Substances

Restriction on Hazardous Substances statement (India). This product complies

with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in

concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for

the exemptions set in Schedule 2 of the Rule.

Product Disposal at End of Product Life

ViewSonic® respects the environment and is committed to working and living
green. Thank you for being part of Smarter, Greener Computing. Please visit the
ViewSonic® website to learn more.

USA & Canada:

https://www.viewsonic.com/us/company/green/go-green-with-viewsonic/#recycle-program

Europe:

http://www.viewsoniceurope.com/uk/support/recycling-information/

74

Copyright Information

Copyright© ViewSonic® Corporation, 2022. All rights reserved.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft
Corporation in the United States and other countries.

ViewSonic® and the three birds logo are registered trademarks of ViewSonic®
Corporation.

VESA is a registered trademark of the Video Electronics Standards Association.

DPMS and DDC are trademarks of VESA.

Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial
errors or omissions contained herein; nor for incidental or consequential damages
resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic® Corporation
reserves the right to change product specifications without notice. Information in
this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means,
for any purpose without prior written permission from ViewSonic® Corporation.

LS500W_LS500WH_LS550W_LS550WH_UG_ENG_1a_20220117

75

Customer Service

For technical support or product service, see the table below or contact your
reseller.

NOTE: You will need the product’s serial number.

Country/ Region Website Country/ Region Website

Asia Pacific & Africa

Australia

中国 (China)

Hong Kong (English)

Indonesia

日本 (Japan)

Malaysia

Myanmar

New Zealand

Philippines

臺灣 (Taiwan)

Việt Nam

www.viewsonic.com/au/

www.viewsonic.com.cn

www.viewsonic.com/hk-en/

www.viewsonic.com/id/

www.viewsonic.com/jp/

www.viewsonic.com/my/

www.viewsonic.com/mm/

www.viewsonic.com/nz/

www.viewsonic.com/ph/

www.viewsonic.com/tw/

www.viewsonic.com/vn/

Bangladesh

香港 (繁體中文)

India

Israel

Korea

Middle East

Nepal

Pakistan

Singapore

ประเทศไทย

South Africa &

Maurius

www.viewsonic.com/bd/

www.viewsonic.com/hk/

www.viewsonic.com/in/

www.viewsonic.com/il/

www.viewsonic.com/kr/

www.viewsonic.com/me/

www.viewsonic.com/np/

www.viewsonic.com/pk/

www.viewsonic.com/sg/

www.viewsonic.com/th/

www.viewsonic.com/za/

Americas

United States

Lan America

Europe

Europe

Deutschland

Россия

Türkiye

United Kingdom

www.viewsonic.com/us

www.viewsonic.com/la

www.viewsonic.com/eu/

www.viewsonic.com/de/

www.viewsonic.com/ru/

www.viewsonic.com/tr/

www.viewsonic.com/uk/

Canada

France

Қазақстан

España

Україна

www.viewsonic.com/us

www.viewsonic.com/fr/

www.viewsonic.com/kz/

www.viewsonic.com/es/

www.viewsonic.com/ua/

76

Limited Warranty

ViewSonic® Projector

What the warranty covers:

ViewSonic warrants its products to be free from defects in material and
workmanship, under normal use, during the warranty period. If a product
proves to be defective in material or workmanship during the warranty period,
ViewSonic will, at its sole option, repair or replace the product with a like product.
Replacement product or parts may include remanufactured or refurbished parts or
components.

Limited Three (3) year General Warranty

Subject to the more limited one (1) year warranty set out below, North and South
America: Three (3) years warranty for all parts excluding the lamp, three (3) years
for labor, and one (1) year for the original lamp from the date of the first consumer
purchase.
Other regions or countries: Please check with your local dealer or local ViewSonic
office for the warranty information.

Limited One (1) year Heavy Usage Warranty:

Under heavy usage settings, where a projector’s use includes more than fourteen
(14) hours average daily usage, North and South America: One (1) year warranty
for all parts excluding the lamp, one (1) year for labor, and ninety (90) days for the
original lamp from the date of the first consumer purchase; Europe: One (1) year
warranty for all parts excluding the lamp, one (1) year for labor, and ninety (90)
days for the original lamp from the date of the first consumer purchase.
Other regions or countries: Please check with your local dealer or local ViewSonic
office for the warranty information.
Lamp warranty subject to terms and conditions, verification and approval. Applies
to manufacturer’s installed lamp only. All accessory lamps purchased separately are
warranted for 90 days.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

7777

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modied or removed.

2. Damage, deterioration, failure, or malfunction resulting from:

a. Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature,

improper maintenance, unauthorized product modification, or failure to follow

instructions supplied with the product.
b. Operation outside of product specifications.
c. Operation of the product for other than the normal intended use or not under

normal conditions.
d. Repair or attempted repair by anyone not authorized by ViewSonic.
e. Any damage of the product due to shipment.
f. Removal or installation of the product.
g. Causes external to the product, such as electric power fluctuations or failure.
h. Use of supplies or parts not meeting ViewSonic’s specifications.
i. Normal wear and tear.
j. Any other cause which does not relate to a product defect.

3. Removal, installation, and set-up service charges.

How to get service:

1. For informaon about receiving service under warranty, contact ViewSonic

Customer Support (please refer to “Customer Support” page). You will need to
provide your product’s serial number.

2. To obtain warranted service, you will be required to provide (a) the original
dated sales slip, (b) your name, (c) your address, (d) a description of the problem,
and (e) the serial number of the product.

3. Take or ship the product freight prepaid in the original container to an authorized
ViewSonic service center or ViewSonic.

4. For additional information or the name of the nearest ViewSonic service center,
contact ViewSonic.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description
contained herein including the implied warranty of merchantability and fitness for
a particular purpose.

78

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product.
ViewSonic shall not be liable for:

1. Damage to other property caused by any defects in the product, damages based

upon inconvenience, loss of use of the product, loss of me, loss of prots, loss of
business opportunity, loss of goodwill, interference with business relaonships,

or other commercial loss, even if advised of the possibility of such damages.

2. Any other damages, whether incidental, consequential or otherwise.

3. Any claim against the customer by any other party.

Effect of local law:

This warranty gives you specific legal rights, and you may also have other rights
which vary from local authority. Some local governances do not allow limitations on
implied warranties and/or do not allow the exclusion of incidental or consequential
damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic products sold outside of the
U.S.A. and Canada, contact ViewSonic or your local ViewSonic dealer.

The warranty period for this product in mainland China (Hong Kong, Macao and
Taiwan Excluded) is subject to the terms and conditions of the Maintenance
Guarantee Card.

For users in Europe and Russia, full details of warranty provided can be found in
www.viewsoniceurope.com under Support/Warranty Information.

Projector Warranty Term Template In UG
VSC_TEMP_2005

79

Mexico Limited Warranty

ViewSonic® Projector

What the warranty covers:

ViewSonic warrants its products to be free from defects in material and
workmanship, under normal use, during the warranty period. If a product
proves to be defective in material or workmanship during the warranty period,
ViewSonic will, at its sole option, repair or replace the product with a like product.
Replacement product or parts may include remanufactured or refurbished parts or
components & accessories.

How long the warranty is effective:

3 years for all parts excluding the lamp, 3 years for labor, 1 year for the original
lamp from the date of the first consumer purchase.
Lamp warranty subject to terms and conditions, verification and approval. Applies
to manufacturer’s installed lamp only.
All accessory lamps purchased separately are warranted for 90 days.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modied or removed.

2. Damage, deterioration or malfunction resulting from:

a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature,

unauthorized product modification, unauthorized attempted repair, or failure to

follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Causes external to the product, such as electrical power fluctuations or failure.
d. Use of supplies or parts not meeting ViewSonic’s specifications.
e. Normal wear and tear.
f. Any other cause which does not relate to a product defect.

3. Any product exhibiting a condition commonly known as “image burn-in” which
results when a static image is displayed on the product for an extended period of
time.

4. Removal, installation, insurance, and set-up service charges.

80

How to get service:

For information about receiving service under warranty, contact ViewSonic
Customer Support (Please refer to the attached Customer Support page). You
will need to provide your product’s serial number, so please record the product
information in the space provided below on your purchase for your future use.
Please retain your receipt of proof of purchase to support your warranty claim.
For Your Records

Product Name: ________________________ Model Number: ____________________________

Document Number: ____________________ Serial Number: ____________________________
Purchase Date: ________________________ Extended Warranty Purchase? _____________(Y/N)
If so, what date does warranty expire? __________

1. To obtain warranty service, you will be required to provide (a) the original dated

sales slip, (b) your name, (c) your address, (d) a descripon of the problem, and

(e) the serial number of the product.

2. Take or ship the product in the original container packaging to an authorized
ViewSonic service center.

3. Round trip transportation costs for in-warranty products will be paid by
ViewSonic.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description
contained herein including the implied warranty of merchantability and fitness for
a particular purpose.

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product.
ViewSonic shall not be liable for:

1. Damage to other property caused by any defects in the product, damages based

upon inconvenience, loss of use of the product, loss of me, loss of prots, loss of
business opportunity, loss of goodwill, interference with business relaonships,

or other commercial loss, even if advised of the possibility of such damages.

2. Any other damages, whether incidental, consequential or otherwise.

3. Any claim against the customer by any other party.

4. Repair or attempted repair by anyone not authorized by ViewSonic.

81

Contact Informaon for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:

México, Av. de la Palma #8 Piso 2 Despacho 203, Corporavo Interpalmas,

Col. San Fernando Huixquilucan, Estado de México

Tel: [phone] hp://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:

Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2

Col. Bugambilias C.P: 83140
Tel: [phone]
E-Mail: [e-mail]

Villahermosa:

Compumantenimietnos Garanzados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040

Tel: [phone]
E-Mail: [e-mail]

Puebla, Pue. (Matriz):

RENTA Y DATOS, S.A. DE C.V. Domicilio:

29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: [phone] CON 10 LINEAS
E-Mail: [e-mail]

Chihuahua

Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: [phone]
E-Mail: [e-mail]

Distrito Federal:

QPLUS, S.A. de C.V.
Av. Coyoacán 931

Col. Del Valle 03100, México, D.F.

Tel: [phone]
E-Mail : [e-mail]

Guerrero Acapulco

GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: [phone]

Veracruz, Ver.:

CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas # 419
ENTRE PINZÓN Y ALVARADO

Fracc. Reforma C.P. 91919
Tel: [phone]
E-Mail: [e-mail]

Cuernavaca
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: [phone]
E-Mail: [e-mail]

Guadalajara, Jal.:

SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281

Col. Arcos Sur, Sector Juárez

44170, Guadalajara, Jalisco
Tel: [phone]
E-Mail: [e-mail]

Monterrey:

Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: [phone]
E-Mail: [e-mail]

MERIDA:

ELECTROSER

Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: [phone]
E-Mail: [e-mail]

Tijuana:

STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembre
Tijuana, Mexico

Projector Mexico Warranty Term Template In UG

VSC_TEMP_2006

82

Oaxaca, Oax.:

CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: [phone]
Fax: [phone]
E-Mail. [e-mail]

FOR USA SUPPORT:

ViewSonic Corporation
14035 Pipeline Ave. Chino, CA 91710, USA
Tel: [phone]
E-Mail: http://www.viewsonic.com