Verizon Galaxy J3 User Manual

Activation and Service Guide

Guía de Activación y Servicio

Welcome t o Veriz on Wireless . This guide w ill show you how t o set up a nd use your phone, access sp ecial featu res, find h elp and other important information.

Getting to Know Your Phone

Phone Features

Headset Jack

Volume Key

Recent Apps

Home

Front Camera

Power/Lock Key

Back

Get ting to Kn ow Your P hone

Rear Camera

Flash

USB/Charger Port

Speaker

Setting Up Your Phone

Step 1. Rem ove the Back Cover

1. Hold th e phone securely.

2. Loc ate the cover release slot and carefully p ull the cover of f.

Step 2. Insert the Battery

1. Inser t the bat tery into t he opening o n the back of the phon e, making sure the go ld contact s align.

2. Gen tly press down to secure t he batter y.

Step 3. Replace the Back Cover

Place t he back cover ov er the back of t he phone. T hen press d own along th e edges to secure th e cover.

Step 4. Charge the Phone

Before tur ning on your p hone, char ge it fully.

Plug the smaller end o f the cable in to the USB/Cha rger por t on your phon e and the oth er end into th e charger. Then plug the char ger into an ele ctrical ou tlet to char ge the phone.

WARNING! Please use only an approved charging accessory to charge your phone. Improper handling of the charging port, as well as the use of an incompatible charger, may cause damage to your device and void the warranty.

Step 5. Powering Your Phone On/Off

• To turn ON, press and hold the Power/Lock key.

• To turn OFF, press and hold the Power/Lock key and follow the prompts.

OPTIONAL: Installing 4G LTE SIM Card. The SIM C ard is pre-install ed in your smar tphone . If you need to

replace your SIM Card , consult th e following in structions.

1. If the b attery i s in the phon e, carefull y remove it.

2. Slide the SIM c ard out of the SIM card slot.

3. Carefull y slide the new SI M card into th e slot with the Verizon logo facing up .

Activate Your Service

You have 3 options to activate your account.

IM POR TANT: B efore yo u begin , make sur e your 4G LTE sm artp hone is f ully char ged as described under Setting Up Your Phone (pa ge 5 ).

Optio n 1 – On Phone Ac tivation

Please use you r phone to ac tivate 4G LTE ser vice. Step 1. Turn on yo ur phone. Step 2. Tap Act ivate My Phone.

Get ting to Kn ow Your P hone

Step 3. Follow th e onscreen s teps to acti vate your phone. Step 4. At the conf irmatio n screen, write do wn your mobile

numb er and Account Sec urity Cod e.

Step 5. Restar t your phon e to complete t he activa tion. Ser vice

acti vation may ta ke up to 15 minute s.

Step 6. Follow the S etup Wiz ard to customize yo ur phone.

IM POR TANT: If yo u are not ab le to acti vate you r phone usi ng Optio n 1, pleas e go to Optio n 2.

IM POR TANT: B efore yo u begin , make sur e your 4G LTE sm artp hone is f ully char ged as described under Setting Up Your Phone (pa ge 5 ).

Optio n 2 – Online Activation

You can use a com puter or tablet wi th an Intern et connec tion to activate your phone.

Step 1. Go to www.verizonwireless.com/activate. Step 2. Follow the steps t o complete th e activat ion. Step 3. At the con firmation screen, w rite down yo ur mobile

numb er and Account Sec urity Cod e.

Step 4. Turn o n your fully charged pho ne. Service act ivation may

take up to 15 m inutes.

Step 5. Follow the steps i n the Setup W izard to se t up your

phone.

Step 6. Regis ter for My Veriz on. Go to

verizonwireless.com/myverizon.

IM POR TANT: If yo u are not ab le to acti vate you r phone usi ng Optio n 2,

pleas e go to Optio n 3.

Get ting to Kn ow Your P hone

IM POR TANT: B efore yo u begin , make sur e your 4G LTE sm artp hone is f ully char ged as described under Setting Up Your Phone (pa ge 5 ).

Optio n 3 – Over the Air Ac tivation

You can call us to acti vate your ph one. Step 1. From another p hone, dial 866.893.7723 and follow the

prom pts to star t activating you r phone.

Step 2. You will be prompted f or the following inform ation:

• The type of phone you are activating

Get ting to Kn ow Your P hone

• The 20-digit SIM ID located on the SIM Card

• Your 5-digit ZIP code

Step 3. Write do wn your mobile number and Account Sec urity

Code.

Step 4. Turn o n your fully charged pho ne. Service act ivation may

take up to 15 m inutes.

Step 5. Follow the steps i n the Setup W izard to se t up your

phone.

Step 6. Regis ter for My Veriz on. Go to

verizonwireless.com/myverizon.

Touch Screen Tips

Use tou ch gesture s to move around the s creen, ope n menus, selec t items, zoom in and o ut of web pages, and m ore.

Ther e are several to uch motions recog nized by the phon e:

• Swipe—Swipe by quickly sliding your ﬁnger in any direction.

• Drag—Drag by touch and holding an item and moving it to a new position.

• Double Tap—Double Tap to zoom in/out on a web page or picture.

• Multi Touch—Pinch or spread your thumb and index ﬁnger to zoom in or out.

Get ting to Kn ow Your P hone

Home Screen

Notifications

Get ting to Kn ow Your P hone

Widgets

Status

App shortcuts

Dock menu

Swipe left o r right for

additional panels

NOTE: Scr een imag e and icon s are simu lated. Ac tual di splay may v ary. Ins truct ions in thi s guide ma y change d ependi ng on the so ftwa re versio n on your d evice. All proc edures b egin wit h the pho ne unloc ked and fr om the Hom e Screen u nless otherwise stated.

App Launcher

Locking/Unlocking Screen

Preve nt accident al key presses by lockin g your phone .

• To Lock, press the Power/Lock key.

• To Unlock, press the Power/Lock key. Then swipe your ﬁnger across the screen.

Backup AssistantSM Plus

Back up Assista nt is a service tha t safeguards you r contact s by automatically b acking up you r address bo ok. If your p hone is lost o r damaged, o r if you upgrade to a ne w phone, you r contacts will be restored wirelessly.

Making a Call

1. From th e Home scree n tap Phone.

2. Ent er the numb er you want to c all and tap .

Receiving a Call

Drag the Answer icon to t he right to answer an incoming call.

Ignoring a Call

Drag the Ignore icon to th e left to ignore an incom ing call.

Set Up Voice Mail

Press . If you hear a g reeting , press to interrupt. Follow the setup t utorial .

Get ting to Kn ow Your P hone

Access Voice Mail

From your phone - press . When yo u hear the greeting, press to inte rrupt. Follow the prompts.

From an y phone - dial yo ur wireless n umber. When you hear t he greeting, press to inte rrupt. Follow the prompts.

Bluetooth®

How to pa ir your heads et.

Get ting to Kn ow Your P hone

1. From a Ho me screen, tap Apps > Settings > Bluetooth, and th en tap ON/OFF to turn on.

2. Make s ure that the target device is dis coverable, so

that your device ca n ﬁnd it. Refer t o the instr uctions that c ame with th e device to ﬁnd out how t o set it to discoverable mode.

3. Tap SCAN. Your device w ill start to s can for Bluetooth

devices within range.

4. When y ou see the nam e of the target device displayed ,

tap th e name. Your device t hen automatica lly tries to pair with t he target de vice. If auto matic pairi ng fails, ent er the passcod e supplied with the t arget devic e.

Voice mai l may not be a vailable i n some ar eas. Follo w the set up tutor ial to passwordprot ect your Ve rizon W ireless Voic e Mailbox . Airti me and ot her char ges are in curred whe n using voic e mail fro m your wir eless pho ne. Mobil e to Mobile C alling mi nutes do not a pply to voi ce mail ret rieval s; you will b e charge d to maint ain your co nnec tion to voic e mail. Veri zon Wire less is no t respon sible for mi ssed mes sages or d eletion s of mess ages fro m your voic e mailbox , even if yo u have save d them.

NOTE: Voice m ailboxes n ot set up wi thin 45 day s will be ca nceled . Your vo ice mailb ox is not p asswor d protec ted unt il you crea te a passw ord by follo wing th e setup tu torial .

NOTE: Usi ng a mobile d evice or ac cessor y while d riving m ay cause d istrac tion and m ay be ille gal. Alw ays obey t he laws an d drive sa fely.

Managing Your Account

Manage your a ccount 24/7 Tap the My Verizon Mobile App on you r phone or vis it

verizonwireless.com/myverizon.

• Make payments

• Set up Auto Pay

• View and manage usage

• Change price plan and data options

• Customize features and more

Make a Payment

Use you r Credit, Debit or Veri zon Wireles s Reﬁll Card to make a p a y m e n t .†

Ways to Pay :

1. Your Phone – Ta p Apps > My Verizon Mobile App, or visit verizonwireless.com/myverizon using your

mobile browser.

2. My Verizon online – Visit verizonwireless.com/ myverizon from your computer.

3. Auto Pay – Sig n up and make paymen ts easy.

Get ting to Kn ow Your P hone

* Comp atible p hone req uired. F or autom ated acc ount inf ormat ion, dia l * 611 from your

wire less phon e or dial (8 88) 294- 6804 from a landline phone.

†Visa, Mastercard, American Express or Discover accepted.

4. At a Store Visit a Ver izon Wirele ss Communicatio ns Store or any of our pa rticipat ing agents o r retailers .

5. Customer Service From th e Home scree n, tap Phone and then dia l

from your Verizon W ireless pho ne.

Refill Rates and Expiration

Get ting to Kn ow Your P hone

(once a pplied to t he accou nt)

$15–$29.99 30 days $30–$74.99 90 days $75–$99.99 180 days $100 and above 365 days

Cards sold separately.

Services and Features

Calling Features

• Domestic Long Distance

• Domestic Roaming

• 411® Search

• Caller ID

• Caller ID Blocking

• Call Waiting

• 3-Way Calling

• Call Forwarding

Messaging*

1. From th e Home scree n, tap Message + g Compose.

2. Ent er the name or numb er of the per son you want t o send the me ssage to and yo u’ll see ma tching cont acts. Or ju st enter a phone number.

3. Tap in the messag e area and ent er your message.

4. To add an attachm ent to your messag e, tap the Plus.

5. Review your messag e and tap Send.

NOTE: Messages to participating networks in Mexico, Canada and Puerto Rico are charged at domestic rates.

Services and Features

* Additio nal and Un limite d Tex ting appl ies when s ending a nd recei ving (i) Ins tant

Messages, Text Alerts and Picture Messaging Portal Messages; (ii) messages with non-Ver izon Wi reless cu stomer s in the U. S. or par ticipa ting net works i n Mexico , Cana da and Pu erto Ric o; or (iii) vi a email. U nlimite d Texting al so inclu des Mobi le to Mobil e Messag es with Ver izon Wir eless Cus tomer s. For Addi tional Tex ts, overa ge messaging rates default to those of your Calling Plan. Premium Messaging programs, International Messaging and International Roaming not included. Compatible device requ ired for t ext, pic ture an d/or vide o messag ing. Da ta charg es will app ly for sen ding and receiving picture and video messages.

Apps & More

Play it u p with music , rington es, wallpap ers, apps a nd games. Keep up w ith Twitter™ a nd Facebook . We’ve got app s that help you do it a ll.

Data ch arges may ap ply.

Installing Apps

1. From th e Home scree n, tap for t he Google™ Play Store.

2. Tap an app yo u want to dow nload and tap Install or the app’s price.

3. Tap Accept after r eviewing th e app’s permissions .

Viewing Apps

To view preloa ded and download ed apps on you r phone, fro m

Services and Features

the Ho me screen, tap Apps.

Web Browsing

From th e Home scree n, tap Chrome.

International Services

International Calling

Any time Minutes rat e plus the following in ternatio nal surcharges:

• 10¢/min. to Mexico landline numbers

• 29¢/min. to Mexico wireless numbers, Canada, U.S. Virgin Islands and Northern Mariana Islands

International Text Messaging

• 25¢ per message, per address sent and received

International Picture and Video Messaging

• 50¢ per message, per address sent

• 25¢ per message received

Data ch arges will ap ply for sendi ng and receiv ing picture and video messaging.

For furth er information , as well as latest avail able services, location and rates, including International Roaming, visit

verizonwireless.com/prepaidglobal.

Location Based Services

This phone c an determi ne its location, w hich is useful for ser vices such as navigation , shopping a nd weather. For your safety, it ’s defaulted t o only acquir e your location when you dial

911. To use Locatio n Based Ser vices, fro m the Home screen tap Apps > Settings > Location an d tap the ON/OFF to tur n on.

Services and Features

*Locations and rates subject to change without notice. While roaming internationally, you ma y be promp ted to dial t he phon e number y ou are cal ling twi ce. Unlim ited Cal ling, Text Bu ndles and U nlimit ed Night , Weekend , Mobile t o Mobile an d Anyti me Minu tes do not a pply to In ternat ional Se rvices . Inter nation al Roamin g Coverag e only ava ilable on participating networks and is not guaranteed. Data services and features not available when roaming.

VZ Navigator®

Selec t the app or do wnload fro m Google Play Sto re. Go to verizonwireless.com/navigator for more details and

pricing.

Services and Features

*Your wi reless de vice can d etermi ne its (and y our) phys ical, ge ograph ical loca tion (“L ocatio n Inform ation” ) and can a ssocia te Locati on Infor mation w ith oth er data. Addit ionall y, certain a pplica tions, s ervice s and prog rams ar e capabl e of access ing, collecting, storing and using Location Information and disclosing Location Info rmatio n to other s. You shoul d use caut ion when d etermi ning wh ether or n ot Loca tion Inf ormati on should b e made ava ilable to o thers a nd you sho uld revie w any appl icable th ird par ty polic ies befo re provid ing acce ss. To limit po tentia l unaut horize d access to your Location Information, Verizon Wireless offers various mechanisms and se tting s to manag e access to l ocatio n data. By e nablin g locatio n setti ngs, yo u are perm ittin g third pa rty ac cess to Loc ation In format ion thro ugh sof twar e, widget s or peri pheral c ompone nts you c hoose to d ownload , add or at tach to yo ur wirel ess devic e or through web access, messaging capabilities or other means and you are authorizing Veriz on Wirele ss to colle ct, use a nd disclo se your Lo cation I nforma tion as ap propri ate to pro vide you wi th any loc ation se rvice s that you e nabled .

Support and More

My Verizon App

Manage your a ccount, track yo ur usage, edi t account informat ion, pay your bill and m ore.

Get Help Using Your Phone

Use you r Help App. Get assis tance at your f ingert ips, right from your phone.

Call (88 8) 294-6 804 for customer support.

More Information

For mor e informa tion a Device Ma nual is

User Guide

availa ble on deman d—simply d ownload at

verizonwireless.com/support.

Services and Features

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