Verizon FiOS TV User Manual

Verizon

FiOS TV

User

Guide

1

Congratulations. You made a great choice by
subscribing to FiOS

SM

TV. It’s going to revolutionize

your television experience.

As a Verizon FiOS TV subscriber, you can unleash
the full potential of your television and enjoy the
programming selection, picture and sound quality
that only fiber-optic technology can deliver.

This guide will help you get the most out of your
FiOS TV. You’ll learn about our dynamic Interactive
Programming Guide (IPG) which helps you control
how you watch TV. And find out how to access our
extensive Video on Demand library. While you’re at
it, spend a few minutes getting familiar with your
new easy-to-use remote control. If you have our
supercharged digital video recorder (DVR), you’ll
learn how it lets you record TV so you can watch
what you want when you want.

Thank you for choosing FiOS TV. Now get ready to
experience the power of fiber optics.

Welcome to
Verizon FiOS TV

2

Table of Contents

Verizon FiOS Network 5

The Verizon FiOS Difference 6
ONT Power Supply Unit (OPSU) 7
Battery Backup Unit (BBU) 8
BBU Indicator Lights 8–9
BBU Audible Alarms 9–10
Troubleshooting Tips 10–11
ONT Indicator Lights 12

Remote Control 15

Easy-To-Use Buttons 16
Your Remote Control at a Glance 17
Using Your Remote Control 18–21
Device Codes 22–27

Interactive Programming Guide 29

Introduction 30–31
Main Menu 32
Search 32
TV Listings 33
Video on Demand 34
Mini-Guide 34
Help 35

3

High Definition Television (HDTV) 35
Digital Video Recorder (DVR) 35–36
Settings 36–37
Parental Controls 37
Quick Tips 38–39

Digital Video Recorder 41

Getting Started 42–43
Recording TV 43–45
Controlling Live TV with the DVR 46–47

Set Top Boxes 49

Standard Definition 50–51
High Definition 52–53
Digital Video Recorder 54–55

Notes 56–58

5

Verizon FiOS

Network

6

The Verizon FiOS Difference:
Understanding your new fiber-optic connection

Now that you’re hooked up, here’s how it works. While traditional
telephone and cable TV networks use mostly copper wire and
coaxial cable to deliver services, Verizon FiOS is 100% fiber-optic,
bringing you state-of-the-art voice, TV and high-speed Internet
service. With Verizon FiOS, your home is now ahead of its time.

Verizon FiOS uses hair-thin strands of glass to carry information in the
form of laser-generated pulses of light. When those pulses of light
reach your home through our network, they are converted into
electrical signals in a box installed outside your home called the
Optical Network Terminal (ONT). Once the signals have been
converted, your home’s existing telephone wiring and coaxial cable
carry voice and TV signals to your phones and TV sets. Either CAT5
or a combination of CAT5 and coaxial cable is used to carry
Verizon FiOS Internet signals. Similarly, when information is sent from
your home, those electrical signals are changed into light pulses in
the ONT so they can travel to their destinations.

Unlike traditional self-powered telephone or cable television service,
your Verizon FiOS service depends on your home’s power source.

Please note: The ONT has a power cord that goes into your home through the
ONT Power Supply Unit, where it plugs into an existing standard electrical outlet.

Your ONT

when closed.

Your ONT

when opened.

7

ONT Power Supply Unit (OPSU):
Finding your electricity source

Your ONT requires electricity to operate all

Verizon services provided on the FiOS network.

The OPSU supplies power by connecting your

ONT directly to an electrical outlet in your

home or garage.

The OPSU contains a single indicator light that

tells you if electrical power is present. If the
indicator light is dark, electricity is not flowing from the outlet to
the ONT. In normal operation, the light should be green.

The ONT requires very little power to operate. In fact, the amount
of power needed is as little as what it would take to operate a
couple of night-lights.

To ensure connectivity to the Verizon FiOS network, please make sure your ONT
Power Supply Unit is plugged in at all times.

ONT

Set Top Box

OPSU
& BBU

Router

8

Battery Backup Unit (BBU):
Continuous power when you need it

In case your ONT Power Supply Unit is accidentally

unplugged — or in the event of a commercial power

failure — a backup battery has been installed to

provide you with power for voice service for

approximately four hours. Your BBU was installed

in a location in your home or garage where it

can be easily monitored — most likely near the
OPSU. The BBU is connected directly to the

ONT to provide backup power if it’s needed. In

addition, the BBU contains a series of indicator

lights that tell you whether your service is being

powered by your home’s electricity or the battery.

The BBU also tells you when the battery needs replacing. The average
life of your battery is between one and four years, depending on the
average temperature of the environment. When your battery does
need replacing, you can purchase a sealed lead-acid battery at major
electronics outlets and home improvement stores.

BBU Indicator Lights:
The meaning behind the signals

Your BBU has four distinct lights to signify certain conditions, as
described below. Please take a moment to review them.

System:

Green — Operating normally.
Blinking Green — Battery is going through a self-test.
Yellow — ONT is operating from the battery and the battery is

discharging.

Blinking Red — Battery is fully discharged and needs to be replaced.

Please note: Battery disposal standards and requirements vary by state. If you
need to replace the sealed lead-acid battery in your Battery Backup Unit, please
check the following Environmental Protection Agency resources for proper
disposal instructions: visit www.epa.gov/epr/products/batteries.html or call the
EPA directly at 1-800-424-9346.

9

Battery:

Green — ONT is operating normally. BBU

is on standby.
Yellow — Battery is either recharging or
conducting a self-test, or the BBU is
providing power to the ONT.
Red — Battery is low. When this light comes
on, approximately two hours of talk time
remain.

Replace Battery:

Red — Battery needs to be replaced.

Auxiliary (currently not available):

Green — Auxiliary Battery Pack (ABP) is connected to the BBU.
Off — No ABP is connected.

BBU Audible Alarms:
Listening to help you troubleshoot

Your BBU is also equipped with an audible alarm to inform you of
problems with your BBU. The alarm sounds for two seconds and then
is silent for 58 seconds. The conditions listed below are the potential
reasons for the audible alarm. You can use the alarm in combination
with the indicator lights to resolve your BBU issue.

Low Battery — Alarm is silenced if the battery voltage goes above 12V
(electrical power has returned), the battery is fully discharged or the
battery is removed from the BBU.

Foreign Voltage — Alarm is silenced once the foreign voltage has
been properly removed.

Replace Battery — Alarm is silenced when the battery is removed.

Overcurrent — Alarm is silenced once the overcurrent has been

properly removed.

10

Since you are responsible for the management of your battery, it is very
important that you familiarize yourself with these light signals and audible
alarms, to ensure that you have backup power if it’s needed.

Please note: In the event of a power outage, only your telephone service will
receive power. Your backup battery will not operate your FiOS TV service or
Internet service.

Troubleshooting Tips

If you experience problems with any of your FiOS services, the
following checklist could save you a call to the Verizon Fiber
Solutions Center. It will also help us get to the root of the problem
faster when you do call.

Power:

1. Check to see if you are experiencing a power outage.

2. If there is no power outage, check to see if your OPSU is plugged
into an electrical outlet and that the indicator light is illuminated.

3. If the indicator light is not illuminated and the outlet is a Ground Fault
Circuit Interrupter (GFCI), make sure it hasn’t been tripped. If it has,
press the reset button.

4. Check the fuse or circuit breaker to make sure your outlet is
worf is re experiencing a power outage.

11

2. If the battery is properly connected and the Replace Battery
indicator light is red, replace the battery in your BBU, as it is
fully discharged.

3. After taking these steps, recheck the BBU indicator lights. If the
battery lights are not in normal status, call the Verizon Fiber
Solutions Center for assistance at 1-888-553-1555.

Voice Service Test:

If you are still having problems with
your voice service, it could be your
inside wiring. To find out, take a
corded wire-line telephone and a
slotted-tip screwdriver to your
ONT. Then, open your ONT and
remove the wire from the phone
jack corresponding to the line in
question. Plug your telephone into
that phone jack and listen for a dial
tone. (If you have only one phone line,
plug your phone into jack #1.)

If you hear a dial tone, then the problem may be with your inside
wiring. Please contact the Verizon Fiber Solutions Center for
assistance. (Charges may apply for the repair of inside wiring.)

If you do not hear a dial tone while at the ONT, you will need to contact
the Fiber Solutions Center at 1-888-553-1555. Your technician may
ask you to describe the indicator lights inside your ONT in order to
diagnose the problem. See the illustration on the following page for an
explanation of some of the indicator lights.

Please note: If you do not have voice service with Verizon, you will not be able
to perform the Voice Service Test.

12

Green light:

The ethernet port is
transmitting data.

No light:

No activity or the
ethernet port is
disabled.

Red light:

The ONT has
detected a
hardware failure.

Blinking light:

The ONT is not
synchronized with
the Central Office.

No light:

The ONT is fully
operational and
connected to the
Central Office.

Green light:

The battery is
connected and
the voltage level
is adequate.

No light:

The ONT is not
operating from the
battery or the
battery is depleted.

Here’s a quick guide
for reading your ONT Indicator Lights:

Power for services provided on the Verizon FiOS network must be supplied by
the customer. Customer is responsible for backup battery replacement. Backup
battery does not supply power for Internet or video services. Certain telephones,
answering machines and other telephone equipment not meeting industry
standards may not work with service provided on the Verizon FiOS network.

Green light:

The main AC
power is available.

No light:

There is no power
at the ONT.

No light:

Adequate video
signal or video port
is enabled.

Red light:

The video signal is
below the adequate
voltage level.

Green light:

At least one
telephone is in an
off-hook condition.

Blinking light:

At least one
telephone has
been in an
off-hook condition
for over an hour.

No light:

All telephones are
in an on-hook
condition.

13xx15

Remote

Control

16

Easy-To-Use Buttons

INPUT

ASPECT

PIP ON/OFF

PIP SWAP

PIP MOVE

PIP +/-

get direct access to Pay Per
View (PPV).

rewinds VCR, DVD, VOD, DVR or
Home Theater System (HTS).

plays VCR, DVD, VOD or DVR.

fast-forwards VCR, DVD, VOD,
DVR or HTS.

records to VCR or DVR.

pauses VCR, DVD, VOD or DVR.

stops VCR, DVD, VOD or DVR.

replays the previous few
seconds of a program (only
available with DVR STB).

displays a list of programs that
you recorded (only available with
DVR STB).

displays live TV programming
(only available with DVR STB).

moves up or down through
menu screens on the Interactive
Programming Guide (IPG).

these buttons are reserved for
future use.

use these keys to enter a
channel or device code number.
To access channels lower than
100, you may need to enter
3 digits. For example, to access
channel 2, press 0-0-2.
For channel 22, press 0-2-2.

selects the video source.

changes the viewing aspect
(if available).

turns Picture-in-Picture (PIP) on
or off (if available).

changes the PIP signal to the
main display (if available).

moves the position of the PIP
display (if available).

selects the next or previous
channel in the PIP display,
if available (the main display
does not change).

Everything You Need to Know
about Your New Remote.

Whether you’re browsing through channels, recording your favorite shows or
ordering the latest hit movies from our extensive Video on Demand (VOD)
library, your Verizon FiOS TV universal remote does it all.

Your new remote allows you to enjoy all the advanced features of FiOS TV,
such as our state-of-the-art Interactive Programming Guide (IPG). In addition
to operating your Verizon FiOS TV Set Top Box (STB), you can use your
four-in-one remote control to operate up to three other devices of your choice.

Take a moment to review the capabilities of your new remote below. You’ll find
everything you need to get started using Verizon FiOS TV.