Verizon Fios Router User Manual
Fios Router
USER
GUIDE
Model G3100
©2020 Verizon
CONTENTS
01 /
INTRODUCTION
Package Contents
System Requirements
Features
Getting to Know Your
Fios Router
02 /
CONNECTING YOUR FIOS
ROUTER
Setting up Your Fios
Router
Expanding Wi-Fi
coverage
Computer Network
Configuration
03 /
WIFI SETTINGS
Overview
Wi-Fi Status
Basic Settings
Advanced Settings
Channel Settings
Guest Network
04 /
CONFIGURING NETWORK
SETTINGS
Accessing Network
Settings
Using Network
Settings
Main Screen
TABLE OF CONTENTS
05 / 07 /
USING NETWORK CONFIGURING SECURITY
CONNECTIONS SETTINGS
3
Accessing Network Firewall
Connections
Network (Home/Oce)
Connection
Wi-Fi Access Point
Connection
Ethernet Connection
Broadband Connection
(Ethernet/Coax)
Access Control
Port Forwarding
Port Triggering
DMZ Host
Static NAT
IPv Pinholes
08 /
06 /
SETTING PARENTAL
CONTROLS
Activating Parental
Controls
Rule Summary
CONFIGURING ADVANCED
SETTINGS
Using Advanced
Settings
Utilities
Network Settings
Date And Time
DNS Settings
Monitoring
System Settings
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CONTENTS
09 / 11 /
TROUBLESHOOTING NOTICES
Troubleshooting Regulatory Compliance
Tips Notices
Frequently Asked
Questions
10 /
SPECIFICATIONS
General
Specifications
LED Indicators
Environmental
Parameters
01 /
INTRODUCTION
1.0 Package Contents
1.1 System Requirements
1.2 Features
1.3 Getting to Know Your
Fios Router
/ INTRODUCTION
Verizon Fios Router lets you transmit
and distribute digital entertainment and
information to multiple devices in your
home/office.
Your Fios Router supports networking
using coaxial cables, Ethernet, or Wi-Fi,
making it one of the most versatile and
powerful routers available.
6
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PACKAGE CONTENTS, SYSTEM
P
REQUIREMENTS AND FEATURES
./ PACKAGE CONTENTS
Your package contains:
• Fios Router
• Power adapter
• Ethernet cable, three meters (white)
• OSS (Open Source Software) insert guide
./ SYSTEM REQUIREMENTS
System and software requirements are:
• A computer or other network device supporting Wi-Fi or wired
Ethernet
• A web browser, such as Chrome™, Firefox®, Internet Explorer 8®
or higher, or Safari® 5.1 or higher
./ FEATURES
Your Fios Router features include:
• Support for multiple networking standards, including
– WAN – Gigabit Ethernet and MoCA 1.1 interfaces
– LAN – 802.11 a/b/g/n/ac/ax, Gigabit Ethernet and MoCA 2.5
interfaces
• Integrated wired networking with 4-port Ethernet switch and
Coax (MoCA)
– Ethernet supports speeds up to 1000 Mbps
/ INTRODUCTION
– MoCA 2.5 LAN enabled to support speed up to 2500 Mbps
over coaxial cable
– MoCA 1.1 WAN enabled to support speed up to 100 Mbps
over coaxial cable
• One USB 3.0 port
• IoT - Bluetooth
• Integrated Wi-Fi networking with 802.11a/b/g/n/ac/ax access
point featuring:
– backward compatible to 802.11a/b/g/n/ac
– 2.4 GHz 11ax 4x4
– two 5 GHz 11ax 4x4
• Enterprise-level security, including:
8
– Fully customizable firewall with Stateful Packet Inspection
(SPI)
– Content filtering with URL-keyword based filtering, parental
controls, and customizable filtering policies per computer
– Intrusion detection with Denial of Service protection against
IP spoofing attacks, scanning attacks, IP fragment overlap
exploit, ping of death, and fragmentation attacks
– Virtual server functionality; providing protected access to
internet services such as web, FTP, email, and telnet
– DMZ (demilitarized zone) host support of a network security
neutral zone between a private network and the internet
– Event logging
– Home Network Protection
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FEATURES
– Static NAT
– Port forwarding
– Port triggering
– Access control
– Advanced Wi-Fi protection featuring WPA2 & WPA3 Modes
and MAC address filtering
– Wi-Fi Multimedia (WMM) for Wi-Fi QoS (quality-of-service)
• Compatible with Wi-Fi Mesh system
• Dual-stack network configuration of IPv4 and IPv6
• DHCP server
• WAN interface auto-detection
• Dynamic DNS
• DNS server
• LAN IP and WAN IP address selection
• MAC address cloning
• QoS support (end to end layer 2/3) featuring: Dierentiated
Services (Diserv), 802.1p/q prioritization, and pass-through of
WAN-side DSCPs, Per Hop Behaviors (PHBs), and queuing to
LAN-side devices
• Secure remote management using HTTPS or My Fios app
• Static routing
• VPN (VPN pass through only)
• IGMP
• Daylight savings time support
/ INTRODUCTION
./ GETTING TOKNOW YOUR FIOS ROUTER
1.3a/ FRONT PANEL
The front panel’s unified button allows quick access to the Wi-Fi
Protected Setup (WPS) feature and pairing mode.
The Router Status LED will be solid
white when your Fios Router is turned
on, connected to the internet, and
functioning normally.
Router Status LED
Condition Status LED Color Fios Router
Normal WHITE Normal operation (solid)
Router is booting (fast blink)
BLUE Pairing mode (slow blink)
Pairing successful (solid)
GREEN Wi-Fi has been turned o (solid)
Issue(s) YELLOW No internet connection (solid)
RED Hardware/System failure detected (solid)
Overheating (fast blink)
Pairing Failure (slow blink)
Power OFF Power o
10
The WPS button is used to initiate Wi-Fi Protected Setup. This is an
easy way to add WPS capable devices to your Wi-Fi network. To
activate the WPS function, press and hold the unified button located
on the front of your Fios Router for more than two seconds. When
WPS is initiated from your router, the Router Status LED slowly
flashes blue for up to two minutes, allowing time to complete the
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GETTING TO KNOW YOUR FIOS ROUTER
WPS pairing process on your Wi-Fi device (also known as a Wi-Fi
client). When a device begins connecting to your router using WPS,
the Router Status LED rapidly flashes blue for a few seconds, and
turns solid blue and then solid white as the connection completes.
If there is an error during the WPS pairing process, the Router
Status LED slowly flashes red for two minutes after the error
occurs.
Refer to the “Connecting A Wi-Fi Device Using WPS” for more
details. In addition, the unified button also provides a quick view
of the operational state of the Fios Router using various colors as
indicated in the chart above. Please refer to section 9.0h for details
on the rear LEDs.
1.3b/ REAR PANEL
The rear panel of your router has a label that contains important
information about your device, including the default settings for
the Fios Router’s Wi-Fi name (SSID), Wi-Fi password (WPA2 key),
local URL for accessing the router’s administrative pages, and
administrator password. The label also contains a QR code that
you can scan with your smartphone, tablet, or other cameraequipped Wi-Fi device to allow you to automatically connect your
device to your Wi-Fi network without typing in a password (requires
a QR code reading app with support for Wi-Fi QR codes).
/ INTRODUCTION
The rear panel has seven ports; F-type coax, Ethernet LAN (four),
Ethernet WAN, and USB. The rear panel also includes a DC power
jack and a reset button.
12
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GETTING TO KNOW YOUR FIOS ROUTER
• EEttheherrnenett L LAANN - connects devices to your Fios Router using
Ethernet cables to join the local area network (LAN). The four
Ethernet LAN ports are 10/100/1000 Mbps auto-sensing and
can be used with either straight-through or crossover Ethernet
cables.
• UUSBSB - provides up to 1000 mA at 5 VDC for attached devices.
For example, you could charge a cell phone.
• EEtthheerrnneet Wt WAN AN - connects your Fios Router to the internet using
an Ethernet cable.
• CCooaax Wx WAN aAN annd Ld LANAN - connects your router to the internet and/
or to other MoCA devices using a coaxial cable.
Warning: The WAN coax port is intended for connection to
Verizon Fios only. It must not be connected to any exterior or
interior coaxial wires not designated for Verizon Fios.
• RReesseett B Buutttotonn - allows you to reset your router to the factory
default settings. To perform a soft reboot, press and hold the
button for at least three seconds. To reset your router to the
factory default settings, press and hold the button for at least
ten seconds.
• PPoweowerr - connects your Fios Router to an electrical wall outlet
using the supplied power adapter.
Warning: The included power adapter is for home use only,
supporting voltages from 105-125 voltage in AC. Do not use in
environments with greater than 125 voltage in AC.
/ INTRODUCTION
14
1.3c/ MOUNTING THE FIOS ROUTER TO A WALL
For optimum performance, the Fios Router is designed to stand in a
vertical upright position. Verizon does not recommend wall mounting
the Fios Router. However, if you wish to mount your Fios Router,
you can purchase a wall mount bracket from the Verizon Fios
Accessories Store at
verizon.com/home/accessories/networking-wifi
To mount your Fios Router to a wall:
1. You may use the wall-mount template sheet for positioning
the Fios Router.
2. Mark the mounting holes using the template sheet as shown
below.
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GETTING TO KNOW YOUR FIOS ROUTER
3. Drive two screws into the wall. Leave the screws extended
about 0.2 inches from the wall.
4. Verify the screws are positioned correctly by placing the wall
bracket on the screws. Then remove the wall bracket from
the wall.
5. There are two mounting slots located on the bottom of the
Fios Router. It allows you to securely attach your router to
the wall. Align the slots with the wall mount bracket.
/ INTRODUCTION
6. Attach the router to the wall mount bracket through an easy
twist and lock action.
7. Align the wall mount bracket with the attached router to the
screws, then slide the bracket down until it locks in place.
16
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GETTING TO KNOW YOUR FIOS ROUTER
8. To secure the bracket, place one screw into the small hole of
the bracket and tighten the screw into your wall.
Note: To release the lock, twist the router counter-clockwise
and press down on the small clip on the bottom of the
bracket.
02 /
CONNECTING YOUR FIOS ROUTER
2.0 Setting up Your Fios Router
2.1 Expanding Wi-Fi coverage
2.2 Computer Network
Configuration
2.3 Main Screen
/ CONNECTING YOUR
FIOS ROUTER
Connecting your Fios Router and
accessing its web-based User
Interface (UI) are both simple
procedures.
Accessing the UI may vary slightly,
depending on your device’s operating
ystem and web browser.
s
19
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SETTING UP YOUR FIOS ROUTER
./ SETTING UP YOUR FIOS ROUTER
Before you begin, if you are replacing an existing router, disconnect
it. Remove all old router components, including the power supply.
They will not work with your new Fios Router.
2.0a/ INSTALLATION INSTRUCTIONS
. CONNECONNECCTT Y YOUROUR C CABLEABLESS
A. Connect the coax cable from the coax port on your
router to a coax outlet. (Required for Fios TV)
B. Connect the Ethernet cable from your router’s WAN
port to an Ethernet outlet. (Required for internet speeds
greater than 100 Mbps)
C. Connect the router power cord to an electrical outlet.
/ CONNECTING YOUR
FIOS ROUTER
D. Router will take up to 10 minutes to power up completely.
Move on when the front light is solid white.
2. CCONNEONNECCTT Y YOUROUR DEVICE DEVICESS
WirWired or Wi-Fied or Wi-Fi? Y? Your choiceour choice..
WirWireded
A. Connect the
Ethernet cable to
any yellow LAN port
on your router.
B. Connect the other end to your computer.
21
Wi-FiWi-Fi
A. Get the Wi-Fi name
and password o the
label on your router.
B. On your device, choose your
Wi-Fi name when it appears.
C. Enter the Wi-Fi password exactly as it is on your router
label.
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SETTING UP YOUR FIOS ROUTER
Wi-Fi NeWi-Fi Nettwworkork
The Fios Router has one Wi-Fi name supporting 2.4 GHz
and 5 GHz signals. The Self-Organizing Network (SON)
feature lets your devices move between the two signals
automatically for an optimized Wi-Fi connection.
3. CCOMPLETEOMPLETE A ACCTIVTIVAATIONTION
Activate your router by opening a web browser on your
computer and following the prompts.
2.0b/ CONFIGURE YOUR FIOS ROUTER
1. Open a web browser on the device connected to your
Fios Router network.
2. In the browser address field (URL), enter:
myfiosgateway.com, then press the EnEntterer key on your
keyboard.
Alternately, you can enter: https://192.168.1.1
The first time you access your Fios Router, an Easy Setup
Wizard displays to help step you through the setup process.
/ CONNECTING YOUR
FIOS ROUTER
3. On the StStep 1: Pleasep 1: Please log in te log in to yo your rour routouterer screen, enter the
password that is printed next to the Admin password on the
label on the rear of your router.
23
4. Click NNexextt. The StStep 2: Pep 2: Persersonalizonalize Ye Your Wi-Fi Seour Wi-Fi Setttingstings
screen displays. Click on the check box next to SeSetup and tup and
Enable YEnable Your Guesour Guest Wi-Fi (Opt Wi-Fi (Optional)tional) to personalize your
Guest Wi-Fi Name and Password.
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SETTING UP YOUR FIOS ROUTER
For your protection, your Fios Router is pre-set at the factory to
use WPA2 (Wi-Fi Protected Access) encryption for your Wi-Fi
network. This is the best setting for most users and provides
maximum security.
5. Click NNexextt. The StStep 3: Click Apply tep 3: Click Apply to Sao Savve Ye Your Wi-Fi our Wi-Fi
SeSetttingstings screen appears. You have an option of saving the
Wi-Fi settings as an image on your device by clicking the
SaSavve as picture as picturee button. After you click SaSavve as picture as picturee to
save your Wi-Fi settings as an image, click ApplyApply to save the
Wi-Fi changes to your Fios Router.
Important: If you are on a Wi-Fi device when setting up your
Fios Router, you will be disconnected from the Wi-Fi network
when you change the Wi-Fi name or Wi-Fi password. When this
occurs, your Fios Router will detect this situation and prompt
you to reconnect using the new settings.
/ CONNECTING YOUR
FIOS ROUTER
25
The CongrCongraatulatulations! Ytions! You’rou’re all se all seet upt up.. screen displays once
your Fios Router verifies the final settings and has successfully
connected to the internet and is ready for use. You can click on
Main router settings to access the main screen of the Fios Router
or click on Start browsing and you will be directed to the
Verizon.com website.
If your Fios Router is subsequently reset to the factory default
settings, the settings printed on the label will again be in eect.
If your Fios Router fails to connect, follow the troubleshooting steps
in the Troubleshooting section of this guide.
./ EXPANDING WIFI COVERAGE
Connecting Verizon’s Fios Extender to the Fios Router allows you
to extend Wi-Fi signal range of the Fios Router for eliminating Wi-Fi
dead zones on your Wi-Fi network.
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EXPANDING WIFI COVERAGE
2.1a/ WIFI INSTALLATION
1. Place the Fios Extender directly next to the Fios Router.
2. Connect the power cord from the extender to an electrical
outlet.
3. When the light on the extender is solid yellow, press
and hold the buttons on your router and extender for 2+
seconds until they slowly begin to blink blue.
4. The lights on the router and extender should turn solid blue
while the Wi-Fi connection is initiating and solid white when
the connection is complete.
5. Once the Wi-Fi connection is complete, you can unplug and
move the extender to an area between your router and an
area with spotty Wi-Fi coverage. Once plugged in again, the
light should turn solid white again within a few minutes.
You’re all set! Your devices will connect automatically with the
same Wi-Fi network name and password as your Fios Router.
/ CONNECTING YOUR
FIOS ROUTER
27
2.1b/ WIRED INSTALLATION
1. Place the Fios Extender and Fios Router near a coax
outlet—ideally in an area with spotty Wi-Fi coverage.
2. Connect the coax cable from the extender to a coax outlet.
(If the coax outlet is already in use, you can use the coax
splitter included in the shipping box.)
3. Connect the power cord from the extender to an electrical
outlet.
4. The light on the extender should turn solid white within a few
minutes, indicating the connection is complete.
You’re all set! Your devices will connect automatically with the same
Wi-Fi network name and password as your Fios Router.
./ COMPUTER NETWORK CONFIGURATION
Each network interface on your computer should either
automatically obtain an IP address from the upstream Network
DHCP server (default configuration) or be manually configured with
a statically defined IP address and DNS address. We recommend
leaving this setting as it is.
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COMPUTER NETWORK CONFIGURATION
2.2a/ CONFIGURING DYNAMIC IP ADDRESSING
To configure a computer to use dynamic IP addressing:
WINDOWS 7/8
1. In the Control Panel, locate NeNettwwork and Inork and Intterneernett, then
select VieView New Nettwwork Staork Status and Ttus and Taskaskss.
2. In the VieView yw your activour active nee nettwworkorks – Connect or diss – Connect or disconnectconnect
section, click LLococal Aral Area Connectionea Connection in the Connections
field. The Local Area Connection Status window displays.
3. Click PrPropertiesoperties. The Local Area Connection Properties
window displays.
4. Select InIntterneernet Prt Proottocol Vocol Version 4 (ersion 4 (TTCPCP/IP/IPv4)v4), then click
PrPropertiesoperties. The Internet Protocol Version 4 (TCP/IPv4)
Properties window displays.
5. Click the ObObtain an IP addrtain an IP address autess automaomaticticallyally radio button.
6. Click the ObObtain DNS stain DNS serverver addrer address autess automaomaticticallyally radio
button, then click OKOK.
7. In the Local Area Connection Properties window, click OKOK
to save the settings.
8. To configure Internet Protocol Version 6 (TCP/IPv6) to use
dynamic IP addressing, repeat steps 1 to 7. However for
step 4, select InIntterneernet Prt Proottocol Vocol Version 6 (ersion 6 (TTCPCP/IP/IPv6) v6) in
the
Pr Propertiesoperties option (refer to IPv6 section for Fios Router
configuration).
/ CONNECTING YOUR
FIOS ROUTER
WINDOWS 10
1. On the Windows desktop, click on the StartStart icon. Select
SeSetttingstings and click NeNet
2. In the Network & Internet, click EEthernethernett.
3. Select NeNettwwork and Sharing Cenork and Sharing Centterer. The VieView yw your basicour basic
nenettwwork inork infformaormation and stion and seet up connectionst up connections window
displays.
4. In the VieView yw your activour active nee nettwworkorkss, click EEthernethernett in the
Connections Connections field. The EEthernethernet Stat Statustus window displays.
5. Click PrPropertiesoperties. The EEthernethernet Prt Propertiesoperties window displays.
6. Select InIntterneernet Prt Proottocol Vocol Version 4 (ersion 4 (TTCPCP/IP/IPv4)v4), then click
PrPropertiesoperties. The InIntterneernet Prt Proottocol Vocol Version 4 (ersion 4 (TTCPCP/IP/IPv4)v4)
PrPropertiesoperties window displays.
twwork & Inork & Intterneernett.
29
7. Click the ObObtain an IP addrtain an IP address autess automaomaticticallyally radio button.
8. Click the ObObtain DNS stain DNS serverver addrer address autess automaomaticticallyally radio
button, then click OKOK.
9. In the LLococal Aral Area Connection Prea Connection Properties operties window, click OK OK to
save the settings.
10. To configure Internet Protocol Version 6 (TCP/IPv6) to
use dynamic IP addressing, repeat steps 1 to 9. However
for step 6, select InIntterneernet Prt Proottocol Vocol Version 6 (ersion 6 (TTCPCP/IP/IPv6)v6) in
the Pr Propertiesoperties option (refer to IPv6 section for Fios Router
configuration).
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COMPUTER NETWORK CONFIGURATION
MACINTOSH OS X
1. Click the AppleApple icon in the top left corner of the desktop. A
menu displays.
2. Select
window displays.
SySyssttem Prem Preeffererencesences. The System Preferences
3. Click
4. Verify that
highlighted and displays
5. Click AAssisssist Met Me.
6. Follow the instructions in the Network Diagnostics
Assistant.
2.2b/ CONNECTING OTHER COMPUTERS AND NETWORK
NeNettwworkork.
EEthernethernett, located in the list on the left, is
ConnectConnecteded.
DEVICES
You can connect your Fios Router to other computers or set top
boxes using an Ethernet cable, Wi-Fi connection (Wi-Fi), or coaxial
cable.
ETHERNET
1. Plug one end of an Ethernet cable into one of the open
yellow Ethernet ports on the back of your Fios Router.
2. Plug the other end of the Ethernet cable into an Ethernet
port on the computer.
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