Verifone UX400CTLS Users Manual
UX300 Manual Card Reader
Installation Guide
VeriFone Part Number DOC159-023-EN-A, Revision A.5
UX300 Manual Card Reader Installation Guide
© 2013 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
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The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
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VeriFo ne Part Number DOC159-023-EN-A, Revision A.5
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Device Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Front Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Bottom Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Top Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing or Replacing SAM Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting to a UX-Series Host Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting to a UX-Series Peripheral Device . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting to Other Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Disconnecting Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
External Power Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Mounting the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Grounding the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Service Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the Multi-Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
SAM Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Maintenance and
Cleaning
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
UX300 MANUAL CARD READER INSTALLATION GUIDE 3
CONTENTS
Troubleshooting
Guidelines
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Grounding Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Drainage Tubing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Reader Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
4 UX300 MANUAL CARD READER INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing the
UX300 Manual Card Reader unit.
Audience
Organization
This guide describes the card reader’s features, and provides the basic
information for its installation and configuration.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the device.
Chapter 2, Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the device.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.
Chapter 5, Service and Support. Provides information on contacting your
VeriFone service provider and information on how to order accessories or
documentations from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
UX300 MANUAL CARD READER INSTALLATION GUIDE 5
PREFACE
Related Documentation
Related
Documentation
To learn more about the card reader and controller device, refer to the following
set of documents and their associated Ve riFone Part Numbers (VPNs).
UX1XX PIN Pad Series Certifications and Regulations
Sheet
UX1XX PIN Pad Series Quick Installation Guide VPN - DOC159-002-EN-A
UX1XX PIN Pad Series Installation Guide VPN - DOC159-003-EN-A
UX1XX PIN Pad Series Reference Guide VPN - DOC159-004-EN-A
UX200 Media Display Certifications and Regulations
Sheet
UX200 Media Display Quick Installation Guide VPN - DOC159-012-EN-A
UX200 Media Display Installation Guide VPN - DOC159-013-EN-A
UX200 Media Display Reference Guide VPN - DOC159-014-EN-A
UX300 Manual Card Reader Certifications and
Regulations Sheet
UX300 Manual Card Reader Quick Installation Guide VPN - DOC159-022-EN-A
UX300 Manual Card Reader Reference Guide VPN - DOC159-024-EN-A
VPN - DOC159-001-EN-A
VPN - DOC159-011-EN-A
VPN - DOC159-021-EN-A
UX400 CTLS Reader Certifications and Regulations
Guide
UX400 CTLS Reader Quick Installation Guide VPN - DOC159-032-EN-A
UX400 CTLS Reader Installation Guide VPN - DOC159-033-EN-A
UX400 CTLS Reader Reference Guide VPN - DOC159-034-EN-A
VPN - DOC159-031-EN-A
6 UX300 MANUAL CARD READER INSTALLATION GUIDE
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
Document
Conventions
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue
Text in blue indicates terms that
are cross referenced.
The pencil icon is used to
highlight important information.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
See Conventions and
Acronyms.
If exchanging cables, use a
VeriFone -approved cable.
Using an incorrectly rated power
supply can damage the unit or
cause it to malfunction.
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
UX300 M
ANUAL CARD READER INSTALLATION GUIDE 7
PREFACE
Conventions and Acronyms
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
COM Communications port
CTLS Contactless
CTS Clear to Send
DDRAM Double Data Release Random Access Memory
ETH Ethernet
HW
ISDN Integrated Services Digital Network
LCD Liquid Crystal Display
LED Light Emitting Diodes
MDB Multi-Drop Bus
MRA Merchandise Return Authorization
MSR Magnetic Stripe Card Reader
NAND-flash
PCI Payment Card Industry
PIN Personal Identification Number
POS Point-Of-Sale
PSTN Public Switched Telephone Network
PTS PIN Transaction Security
RF Radio Frequency
RJ-45 Registered Jack 45 modular connector
RS-232 Recommended Standard 232 (EIA standard for transmitting
RTS Request to Send
SAM Secure Access Module
SMA SubMiniature version A connector. A semi-precision coaxial RF
SRED Secure Reading and Exchange of Data
USB Universal Serial Bus
VM Vending Machine
WAN Wide Area Networks
Hardware
A non-volatile storage technology
serial data)
connector. See RF.
8 UX300 MANUAL CARD READER INSTALLATION GUIDE
Device Overview
NOTE
CHAPTER 1
This chapter provides a brief description of VeriFone’s UX300 Manual Card
Reader.
The device is a card reader processing device that works with the UX1XX
PIN pads, UX400 CTLS antenna unit, UX200 display, vending machines, PCs,
and other similar peripheral devices. The device can also connect to VeriFone’s
TG-2460 printer, as well as other VeriFone PIN pad units. The reader supports
transactions in a variety of environments, specifically in the outdoor and
unattended markets.
Features and
Benefits
Exceptional Ease of
Use
The UX300 is VeriFone’s card reader and main control unit. It creates an
economical solution for merchants who are looking to expand their payment
acceptance options.
The following features of the device simplifies transactions in various
environments:
• Device driver installs USB connections automatically.
• Designed for indoor and outdoor use.
• Sleep mode.
• Various connectivity options integrated into device to conveniently suit most
unattended environments.
• Connects with various VeriFone unattended POS terminals.
• Bright LEDs to display card transaction progress.
The implementation of the LED color configuration varies by (or may not be
present in some) regional locations.
Compliance
• Buzzer for audio confirmation of card transactions.
• Conducive design supports payment transactions in a variety of payment
situations, such as transportation, vending, and kiosk environments.
PCI PTS 3.1, PCI-SRED, EMV Level 1 and Level 2, PayPass, PayWave, and
AMEX Expresspay2.
UX300 MANUAL CARD READER INSTALLATION GUIDE 9
DEVICE OVERVIEW
Features and Benefits
Device Capabilities
The UX300 is a magnetic card reader, smart card reader, as well as a main
control unit device. This unit connects to vending machines and PCs, and is
intended to connect to peripheral units such as PIN pad, CTLS antenna, media
display units, and external printers.
10 UX300 MANUAL CARD READER INSTALLATION GUIDE
Setup
WARNING
CHAPTER 2
This chapter describes the setup procedure for the card reader and controller in
the following sections:
• Selecting Unit Location
• Unpacking the Shipping Carton
• Examining the Unit’s Features
• Installing or Replacing SAM Cards
• Cable Connections
• Power Supply
• Mounting the Device
• Grounding the Reader
• Service Switches
Selecting Unit
Location
Environmental
Factors
• Using the Device
Use the following guidelines when selecting a location for your device.
• Select a location convenient for the customer. For optimum performance of
the card entry slot, place the unit at a 30° angle.
• Select a location near the device that will be connected to the reader/control
unit.
For safety, do not string cables or cords across a walkway.
The front panel of the device is dustproof and designed for any rainfall to run of f of
it, as well as fade-proof from sun exposure, according to IP44 ratings.
UX300 MANUAL CARD READER INSTALLATION GUIDE 11
SETUP
WARNING
Unpacking the Shipping Carton
Unpacking the
Shipping Carton
To unpack the
shipping carton
Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage.
1 Remove the unit from the shipping carton. The standard package contains the
unit only and does not include any other cables or accessories. Refer to
Accessories and Documentation for more information about the device’s
related accessories.
2 Remove any protective wrap before mounting the unit.
3 Save the shipping carton and packing material for future repacking or moving
of the device.
Do not use a unit that appears to be damaged.
If a label or component appears damaged, please notify the shipping company
and your VeriFone service provider immediately.
12 UX300 MANUAL CARD READER INSTALLATION GUIDE
SETUP
MAGNETIC STRIPE CARD
AND SMART CARD READER
LEDS
MOUNTING STUD HOLES
MOUNTING STUD HOLES
SERVICE SWITCH
SERVICE SWITCH
MDB
POWERED USB
(HOST)
COM2 AND 3
485–RJ9
485– 3-PIN
USB DEVICE
(CLIENT)
POWERED USB
(HOST)
POWER
LAN
SMA
8-PIN RF
MODEL DEPENDENT
BOARD
COM1
PERSISTENT
BOARD
NOZZLE
Examining the Unit’s Features
Examining the
Unit’s Features
Before you continue the installation process, notice the features of the device (see
Figure 1, Figure 2, and Figure 3).
Figure 1 Reader’s Front View
Figure 2 Reader’s Bottom View
UX300 M
ANUAL CARD READER INSTALLATION GUIDE 13
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