Verifone UX300400 User Manual

UX400 CTLS Reader

Installation Guide

VeriFone Part Number DOC159-033-EN-A, Revision A.3

UX400 CTLS Reader Installation Guide

© 2013 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
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VeriFo ne Part Number DOC159-033-EN-A, Revision A.3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Contactless Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Setup Selecting Reader Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Examining the CTLS Reader Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Front Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connecting Unit to a Controlling Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Contactless Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Mounting the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Conducting a Contactless Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Specifications Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CTLS Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Maintenance and

Cleaning

Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Troubleshooting

Guidelines

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

UX400 CTLS READER INSTALLATION GUIDE 3

CONTENTS

4 UX400 CTLS READER INSTALLATION GUIDE

PREFACE

This guide is the primary source of information for setting up and installing the
UX400 CTLS Reader.

Audience

Organization

Related

Documentation

This guide describes the CTLS reader’s features, and provides the basic
information for its installation and configuration.

This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the reader.
Chapter 2, Setup. Explains setup and installation of the device, selecting a

location, and establishing connections with other devices.

Chapter 3, Specifications. Discusses the power requirements and dimensions of

the CTLS device.

Chapter 4, Maintenance and Cleaning. Explains maintenance of the CTL S device.
Chapter 5, Service and Support. Provides information on contacting your

VeriFone service provider and information on how to order accessories or
documentations from VeriFone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines

should you encounter a problem with unit installation and configuration.
To learn more about the reader, refer to the following set of documents and their

associated VeriFone Part Numbers (VPNs).

UX400 CTLS Reader Certifications and Regulations
Sheet

UX400 CTLS Reader Quick Installation Guide VPN - DOC159-032-EN-A
UX400 CTLS Reader Reference Guide VPN - DOC159-034-EN-A
UX300 Manual Card Reader Certifications and

Regulations Sheet
UX300 Manual Card Reader Quick Installation Guide VPN - DOC159-022-EN-A
UX300 Manual Card Reader Installation Guide VPN - DOC159-023-EN-A
UX300 Manual Card Reader Reference Guide VPN - DOC159-024-EN-A

UX400 CTLS R EADER INSTALLATION GUIDE 5

VPN - DOC159-031-EN-A

VPN - DOC159-021-EN-A

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

Conventions and

Acronyms

Document

Conventions

This section describes the conventions and acronyms used in this guide.

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue

Text in blue indicates terms that
are cross referenced.

The pencil icon is used to
highlight important information.

The caution symbol indicates
possible hardware or software
failure, or loss of data.

See Conventions and

Acronyms.

If exchanging cables use a
VeriFone-approved cable.

Avoid placing metallic objects at
the front of the card reader

The lightning symbol is used as
a warning when bodily injury
might occur.

For safety, do not string cables
or cords across a walkway.

6 UX400 CTLS READER INSTALLATION GUIDE

PREFACE

Conventions and Acronyms

Acronym Definitions

Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

CTLS Contactless
EMV Europay, MasterCard and Visa; a global standard of IC
IC Integrated Circuit
LED Light-Emitting Diode
MRA Merchandise Return Authorization
NFC Near Field Communication
RF Radio Frequency
RJ-45 Registered Jack 45 modular connector
Single CI Single Contactless Interface
SMA SubMiniature version A connector. A semi-precision coaxial RF

connector. See RF.

SPI Serial Peripheral Interface

UX400 CTLS R

EADER INSTALLATION GUIDE 7

PREFACE

Conventions and Acronyms

8 UX400 CTLS READER INSTALLATION GUIDE

Device Overview

NOTE

CHAPTER 1

This chapter provides a brief description of VeriFone’s UX400 CTLS Reader.
The device is a contactless payment device that works with the UX300 host

device. The reader supports transactions in a variety of environments, specifically
outdoor and unattended markets.

Features and

Benefits

Exceptional Ease of

Use

The UX400 is VeriFone’s contactless acceptance peripheral device, designed to
connect to the UX300 unit. It creates an economical solution for merchants who
are looking to expand their payment acceptance options. The contactless card
reader allows a customer to quickly pay for items using their contactless card and
tapping it near, or on the device, thus completing their transaction with speed and
ease, without further input.

The following features of the device simplifies transactions in various
environments:

• Integrated proximity sensors for system wake-up from low power mode with

card presence.

• CTLS logo placement on device for optimized user experience.

• Bright LEDs to display card transaction progress.

The implementation of the LED color configuration varies by (or may not be

present in some) regional locations.

• Buzzer for audio confirmation of contactless transactions.

Compliance

• Compact, sleek, and stylish shape.

• Quick and easy to use.

• Rugged and reliable design.

• Conducive design supports payment transactions in a variety of payment

situations, such as transportation, vending, and kiosk environments.

The following EMVCo features of the device ensure secure contactless
transactions:

• EMV CTLS Level 1 and Level 2 Type Approval

UX400 CTLS R EADER INSTALLATION GUIDE 9