Verifone UX300400 User Manual

UX400 CTLS Reader

Installation Guide

VeriFone Part Number DOC159-033-EN-A, Revision A.3

UX400 CTLS Reader Installation Guide

© 2013 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFo ne Part Number DOC159-033-EN-A, Revision A.3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Contactless Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Setup Selecting Reader Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Examining the CTLS Reader Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Front Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connecting Unit to a Controlling Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Contactless Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Mounting the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Conducting a Contactless Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Specifications Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CTLS Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Maintenance and

Cleaning

Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Troubleshooting

Guidelines

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

UX400 CTLS READER INSTALLATION GUIDE 3

CONTENTS

4 UX400 CTLS READER INSTALLATION GUIDE

PREFACE

This guide is the primary source of information for setting up and installing the
UX400 CTLS Reader.

Audience

Organization

Related

Documentation

This guide describes the CTLS reader’s features, and provides the basic
information for its installation and configuration.

This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the reader.
Chapter 2, Setup. Explains setup and installation of the device, selecting a

location, and establishing connections with other devices.

Chapter 3, Specifications. Discusses the power requirements and dimensions of

the CTLS device.

Chapter 4, Maintenance and Cleaning. Explains maintenance of the CTL S device.
Chapter 5, Service and Support. Provides information on contacting your

VeriFone service provider and information on how to order accessories or
documentations from VeriFone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines

should you encounter a problem with unit installation and configuration.
To learn more about the reader, refer to the following set of documents and their

associated VeriFone Part Numbers (VPNs).

UX400 CTLS Reader Certifications and Regulations
Sheet

UX400 CTLS Reader Quick Installation Guide VPN - DOC159-032-EN-A
UX400 CTLS Reader Reference Guide VPN - DOC159-034-EN-A
UX300 Manual Card Reader Certifications and

Regulations Sheet
UX300 Manual Card Reader Quick Installation Guide VPN - DOC159-022-EN-A
UX300 Manual Card Reader Installation Guide VPN - DOC159-023-EN-A
UX300 Manual Card Reader Reference Guide VPN - DOC159-024-EN-A

UX400 CTLS R EADER INSTALLATION GUIDE 5

VPN - DOC159-031-EN-A

VPN - DOC159-021-EN-A

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

Conventions and

Acronyms

Document

Conventions

This section describes the conventions and acronyms used in this guide.

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue

Text in blue indicates terms that
are cross referenced.

The pencil icon is used to
highlight important information.

The caution symbol indicates
possible hardware or software
failure, or loss of data.

See Conventions and

Acronyms.

If exchanging cables use a
VeriFone-approved cable.

Avoid placing metallic objects at
the front of the card reader

The lightning symbol is used as
a warning when bodily injury
might occur.

For safety, do not string cables
or cords across a walkway.

6 UX400 CTLS READER INSTALLATION GUIDE

PREFACE

Conventions and Acronyms

Acronym Definitions

Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

CTLS Contactless
EMV Europay, MasterCard and Visa; a global standard of IC
IC Integrated Circuit
LED Light-Emitting Diode
MRA Merchandise Return Authorization
NFC Near Field Communication
RF Radio Frequency
RJ-45 Registered Jack 45 modular connector
Single CI Single Contactless Interface
SMA SubMiniature version A connector. A semi-precision coaxial RF

connector. See RF.

SPI Serial Peripheral Interface

UX400 CTLS R

EADER INSTALLATION GUIDE 7

PREFACE

Conventions and Acronyms

8 UX400 CTLS READER INSTALLATION GUIDE

Device Overview

NOTE

CHAPTER 1

This chapter provides a brief description of VeriFone’s UX400 CTLS Reader.
The device is a contactless payment device that works with the UX300 host

device. The reader supports transactions in a variety of environments, specifically
outdoor and unattended markets.

Features and

Benefits

Exceptional Ease of

Use

The UX400 is VeriFone’s contactless acceptance peripheral device, designed to
connect to the UX300 unit. It creates an economical solution for merchants who
are looking to expand their payment acceptance options. The contactless card
reader allows a customer to quickly pay for items using their contactless card and
tapping it near, or on the device, thus completing their transaction with speed and
ease, without further input.

The following features of the device simplifies transactions in various
environments:

• Integrated proximity sensors for system wake-up from low power mode with

card presence.

• CTLS logo placement on device for optimized user experience.

• Bright LEDs to display card transaction progress.

The implementation of the LED color configuration varies by (or may not be

present in some) regional locations.

• Buzzer for audio confirmation of contactless transactions.

Compliance

• Compact, sleek, and stylish shape.

• Quick and easy to use.

• Rugged and reliable design.

• Conducive design supports payment transactions in a variety of payment

situations, such as transportation, vending, and kiosk environments.

The following EMVCo features of the device ensure secure contactless
transactions:

• EMV CTLS Level 1 and Level 2 Type Approval

UX400 CTLS R EADER INSTALLATION GUIDE 9

DEVICE OVERVIEW

Features and Benefits

Contactless
Capabilities

The device includes the following contactless capabilities:

• VeriFone’s advanced contactless architecture future-proofs your investment

with Single Contactless Interface (SingleCI), and side-by-side application
architecture systems.

• Supports contactless cards as well as NFC phones, supporting the following

protocols:

• ISO 14443 A&B

• MiFare (MiFare + / DESfire)

• ISO 18092 Active Communications (NFC — peer-to-peer mode)

• FeliCa

• PayPass

• payWave

10 UX400 CTLS READER INSTALLATION GUIDE

SETUP

CAUTION

WARNING

Unpacking the Shipping Carton

Unpacking the

Shipping Carton

To unpack the

shipping carton

Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage.

The shipping carton comes with the following:

• The UX400 contactless reader

• 1 SMA (RF) cable

• 1 RJ45 host communication connector
1 Remove the unit from the shipping carton. The standard package contains:

• CTLS unit

• 1 SMA coaxial cable

• 1 communication cable for communicating with the UX300 card reader.

Refer to Accessories and Documentation for more information about the
device’s related accessories.

2 Remove any protective wrap before mounting the unit.

Remove any protective plastic over the front display before use, or the unit may

not work properly.

3 Save the shipping carton and packing material for future repacking or moving

of the device.

Do not use a unit that has been damaged.
If a label or component appears damaged, please notify the shipping company

and your VeriFone service provider immediately.

12 UX400 CTLS READER INSTALLATION GUIDE

SETUP

LEDS

CTLS LOGO

MOUNTING
STUD HOLES

MOUNTING
STUD HOLES

RJ45 HOST
CONNECTOR

SMA
CONNECTOR

Examining the CTLS Reader Features

Examining the

CTLS Reader

Features

Before you continue the installation process, notice the features of the reader (see

Figure 1 and Figure 2).

VeriFone

Figure 1 UX400 Front View

Front Functions

Back Functions

Figure 2 UX400 Rear View

The front of the contactless device shows the following:

• Customer-view indicator LEDs

• The CTLS logo

• Mounting stud holes

The rear of the contactless device shows the following connectors:

• RJ-45 host communication connector

• SMA (RF) antenna connector

UX400 CTLS R

EADER INSTALLATION GUIDE 13

SETUP

NOTE

NOTE

Connecting Unit to a Controlling Device

Connecting Unit

to a Controlling

Device

To connect to the

UX300

The device’s rear panel has two ports for connection to the UX300 controlling
device:

• RJ45–8-pin host connector

• SMA connector

Both connections are necessary for using the contactless unit.

The cables used to connect to the UX300 unit are: CBL159-302-02-X for SMA

connection, and CBL159-301-01-X for data connection.

See Accessories and Documentation for cable ordering information.

1 Connect the RJ-45 plug to the rear of the contactless unit.
2 Connect the 8-pin connector to the UX300 unit.
3 Screw in the SMA connector to the rear of the contactless unit.
4 Screw in the SMA connector the UX300 unit.

For further cabling instructions, see Figure 3

UX300

Contactless

Support

RJ-45

SMA

SMA

8-Pin

Figure 3 UX400 – UX300 Cabling Connections

To disconnect cables, use the same steps described above in reverse. If
exchanging cables, use a VeriFone-approved cable. See Accessories and

Documentation for cable ordering information.

This device supports the global contactless program specification s from American
Express, MasterCard, Visa, Discover, ISIS SmartTap, and Google Wallet with
virtually no changes to existing payment hardware or software.

14 UX400 CTLS READER INSTALLATION GUIDE

SETUP

CAUTION

NOTE

CAUTION

NOTE

1 2 3

Mounting the Reader

Mounting the

Reader

To mount the CTLS

device

The reader is designed to be flush-mounted to the mounting surface, without
further need for any external mounting devices.

Ensure that your mounting frame has a thickness of 2 mm.

Your mounting surface may have different installation instructions. Refer to your

mounting device’s user guide for further instructions.

1 Peel off the plastic liner from the front of the unit.
2 Align the unit’s stud holes with the stud holes of your mounting surface.
3 Flush-mount the reader and secure the unit with M5 nuts.

Avoid placing metallic objects at the front of the card reader.

Use M5 mounting studs with a minimum length of 12 mm.
Tighten the nuts using a recommended tightening torque of 7.0 kgfcm.

Figure 4 Mounting the Reader

UX400 CTLS R

EADER INSTALLATION GUIDE 15

SETUP

NOTE

Using the Reader

Using the

Reader

Conducting a

Contactless
Transaction

The contactless reader is only active when signaled by an application for the
conduction of a contactless card transaction.

When active, the device’s contactless logo lights up.
To conduct a contactless transaction, hold the card (within 4 cm) or gently tap

against the surface of the contactless antenna, marked by the logo .
The contactless unit uses various audible and visual confirmations to confirm

transactions.

The actual audible and visual confirmations may vary depending on regional and
customer requirements.

Figure 5 Conducting a Contactless Transaction

16 UX400 CTLS READER INSTALLATION GUIDE

Specifications

NOTE

CHAPTER 3

This chapter discusses power requirements, dimensions, and other specifications
of the contactless reader.

Power Consumption

Temperature

External

Dimensions

Weight

• Power consumption mode: 450mW, maximum

• Sleep mode: 0.3W

• Operating temperature: -20°C – 70°C (-4°F – 158°F)

• Storage temperature: -25°C – 70°C (-13°F – 158°F)

• Relative humidity: 5% to 90% RH non-condensing

If this device is to be used in the Nordic countries, or in any environment where
the temperature range exceeds the product’s operating temperature, it is the
responsibility of the integrators to ensure that the ambient environment is
controlled in such a way to ensure that the product operates within the specified
temperature range.

• Length: 96 mm (3.78 in)

• Width: 99 mm (3.9 in)

• Depth: 46 mm (1.81 in)

• Unit weight: 142 gr (5 oz)

CTLS Card Reader

Peripheral Ports

Communication

• 4 LEDs for CTLS indications

• RJ45 host communication port

• SMA (RF) antenna

• SPI:

2

• I

C:

UX400 CTLS R EADER INSTALLATION GUIDE 17

SPECIFICATIONS

18 UX400 CTLS READER INSTALLATION GUIDE

Maintenance and Cleaning

CAUTION

Your contactless device is a product of superior design and craftsmanship and
should be treated with care. It has no user-serviceable parts.

The following suggestions will help you protect your warranty coverage.

• Do not store the device in hot areas. High temperatures can shorten the

life of electronic devices, damage batteries, and warp or melt certain
plastics.

• Do not store the device in cold areas. When the device returns to its

normal temperature, moisture can form inside the device and damage
electronic circuit boards.

• Do not drop, knock, or shake the device. Rough handling can break

internal circuit boards and fine mechanics.

• Do not use harsh chemicals, cleaning solvents, or strong detergents to

clean the device. Use only a soft, clean, dry cloth for cleaning.

CHAPTER 4

Additional

Safety

Information

Potentially

Explosive

Environments

These suggestions apply equally to your contactless device, or any of its
attachments or accessories. If your device is not working properly, take it to the
nearest VeriFone-authorized service provider for servicing or replacement.

Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.

The following is additional information for your safety in using this device.

When using the device in areas with potential risk of explosion, such as petrol
stations, follow the advice of all signs and instructions. If the re has been a leak, do
not use this device.

UX400 CTLS R EADER INSTALLATION GUIDE 19

MAINTENANCE AN D CLEANING

Additional Safety Information

20 UX400 CTLS READER INSTALLATION GUIDE

Service and Support

NOTE

For UX400 problems, contact your local VeriFone representative or service
provider.

For device product service and repair information:

• USA – VeriFone Service and Support Group, 1-800-834-4366,

Monday - Friday, 8 A.M. - 8 P.M., eastern time.

• International – Contact your Ve riFone representative.

CHAPTER 5

Service Returns

Before returning the CTLS reader to VeriFone, you must obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more CTLS units for repair or replacement (U.S. customers only).

International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.

1 Gather the following information from the printed labels (see Figure 6) on the

bottom of each unit to be returned:

• Product ID, including the model and part number. For example,

“M159-400-xx-WWB” and “PTID xxxxxxxx.”

• Serial number (S/N xxx-xxx-xxx).
2 Within the United States, call VeriFone toll-free at 1-800-834-4366.
3 Select the MRA option from the automated message. The MRA department is

open Monday–Friday, 8 A.M.–8 P.M., eastern time.

UX400 CTLS R EADER INSTALLATION GUIDE 21

SERVICE AND SUPPORT

NOTE

MODEL AND
SERIAL NUMBERS

Service Returns

4 Give the MRA representative the information gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).

• Please address the fax clearly to the attention of the “VeriFone MRA

Dept.”

• Include a telephone number where you can be reached and your fax

number.

• You will be issued MRA number(s) and the fax will be returned to you.

One MRA number must be issued for each unit you return to VeriFone, even if

you are returning several of the same model.

5 Describe the problem(s) and provide the shipping address where the repaired

or replacement unit must be returned.

6 Keep a record of the following items:

• Assigned MRA number(s).

• VeriFone serial number assigned to the unit you are returning for service

or repair (serial numbers are located on the bottom of the unit,
see Figure 6).

• Shipping documentation, such as air bill numbers used to trace the

shipment.

• Model(s) returned (model numbers are located on the VeriFone label on

the bottom of the unit).

Figure 6 Information Labels on Unit Bottom

22 UX400 CTLS READER INSTALLATION GUIDE

SERVICE AND SUPPORT

Accessories and Documentation

Accessories and

Documentation

Cables

VeriFone produces accessories and documentation for the contactless reader.
When ordering, please refer to the part number in the left column.

VeriFone Online Store at www.store.verifone.com

• USA – VeriFone Customer Development Center, 1-800-834-4366,

Monday - Friday, 7 A.M. - 8 P.M., eastern time

• International – Contact your VeriFone representative

The following cables can be used with the CTLS unit. Co nt act your local VeriFone
distributor to determine which cable fits your needs:

CBL159-301-01-X RJ-45–8-pin connector.

UX300–UX400 host communication cable.

CBL159-302-01-X SMA connector.

RF coaxial cable connector from the UX400 to
UX300.

Various others, depending on what they connect to. Contact your local
VeriFone representative or service provider to identify the best cable for your
needs.

Cleaning Kit

Documentation

02746 VeriFone Cleaning Kit

UX400 CTLS Reader Certifications and Regulations
Sheet

UX400 CTLS Reader Quick Installation Guide VPN - DOC159-032-EN-A
UX400 CTLS Reader Reference Guide VPN - DOC159-034-EN-A
UX300 Manual Card Reader Certifications and

Regulations Sheet
UX300 Manual Card Reader Quick Installation Guide VPN - DOC159-022-EN- A
UX300 Manual Card Reader Installation Guide VPN - DOC159-023-EN-A
UX300 Manual Card Reader Reference Guide VPN - DOC159-024-EN-A

VPN - DOC159-031-EN-A

VPN - DOC159-021-EN-A

UX400 CTLS R

EADER INSTALLATION GUIDE 23

SERVICE AND SUPPORT

Accessories and Documentation

24 UX400 CTLS READER INSTALLATION GUIDE

CHAPTER 6

NOTE

CAUTION

Troubleshooting

Guidelines

This chapter lists possible malfunctions that may occur while operating a UX400
device and the appropriate corrective action. If the problem persists - even after
performing the outlined guidelines, or if the problem is not described, contact your
local VeriFone representative for assistance.

The unit comes equipped with tamper-evident labels. The reader contains no
user-serviceable parts. Do not, under any circumstance, attempt to disassemble
the unit. Perform only those adjustments or repairs specifie d in this gu ide. For all
other services, contact your local VeriFone service provider. Service conducted
by parties other than authorized VeriFone representatives may void any warranty .

Not all units require use of a power supply.

Using an incorrectly rated power supply may damage the unit or cause it not to
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the requirements specified on the back of the unit (see

Specifications for detailed power supply specifications). If not, obtain the

appropriately rated power supply before continuing with troubleshooting.

Transactions

Fail to Process

If a contactless transaction fails to process:

• Perform a test transaction using one or more different contactless cards to

ensure the problem is not a defective card.

• Ensure that you are conducting the contactless transaction properly (see

Using the Reader).

• Ensure that all cables and external power connections are connected properly

to the contactless unit and all external devices (see Connecting Unit to a

Controlling Device).

• If the problem persists, contact your local VeriFone representative.

UX400 CTLS R EADER INSTALLATION GUIDE 25

VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)

www.verifone.com

UX400 CTLS Reader

Installation Guide

VeriFone Part Number DOC159-033-EN-A, Revision A.3

*DOC159-031-EN-A*

2099 Gateway Place, Suite 600

San Jose CA 95110

Tel: 800 VeriFone (837-4366)

www.verifone.com

Electrical

The reference input power rating for the UX400 CTLS Reader is 450mW max.

Location – Electrical Considerations

Do not install this device near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical
noise (for example: air conditioners, neon signs, electric motors, high-frequency or magnetic security devices).

WARNING! This device contains sensitive electronic components that can be permanently damaged if exposed to excessive

shock, electrical interference or vibration.

Equipment

Repairs

Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local
VeriFone distributor or service provider for assi stance. Failure to comply may void th e product warranty.

Damage

Carefully inspect the shipping carton and its contents for any damage. If the UX400 CTLS Reader or any product component
appears damaged or tampered, immediately notify the shipping company and your VeriFone distributor or service provider.

Do not use a device that has been damaged or tampered with.

Cleaners and Solvents

Never use thinner, trichloroethylene, or ketone-based solvents to clean the device — they may deteriorate the plastic and rubber
parts. For best results, use a clean cloth dampe ned with water and mild so ap. To remove stubborn stains, use alcohol or an alcohol­based cleaner.

UX400 CTLS Reader Certifications and Regulations

FCC Compliance

The following product has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC
Rules:

Manufacturer: VeriFone, Inc.
Brand, Model: UX400 CTLS Reader

Part 15 of FCC Rules

This device complies with the limits for a Class B digital device as specified in Part 15 of FCC Rules which provide reasonable
protection against harmful interference in a residential area.

This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:

1 This device may not cause harmful interference; and,
2 This device must accept any interference received, including interference that may cause undesired operat ion.

This equipment generates and uses radio frequency energy, and if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation.

In the unlikely event that there is interference to ra dio or tele vision re ception (w hich can be deter mined by turning the eq uipment off
and on), the user is encouraged to try to correct the interference by one or more of the following measures:

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult with the dealer or ask an experienced radio/TV technician for help.
Any changes or modifications to this equipment not expressly approved by VeriFone could void the user’s authority to operate this

equipment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC Rules.

RF Exposure

This device was verified for RF exposure. To comply with Council Recommendation 1999/519/EC, IC RSS-102, and FCC RF
exposure requirements, a minimum separation distance of 20 cm must be maintained between the user's body and the device,
including the antenna. Any metallic components should be far from this device. Conditions that do not meet these requirements
may not comply with Council Recommendation 1999/519/EC, IC RSS-102 and FCC RF exposure requirements and should be
avoided.

To comply with the FCC RF exposure compliance requirements, make sure to use only the antenna that is included with th e device.
This device and its antenna must not b e in the same lo cation or operating in the same area in conj unction wi th any o ther ant enna o r
transmitter.

UX400 CTLS Reader Certifications and Regulations

VeriFone Part Number: DOC159-031-EN-A Revision A

c

2013 VeriFone, Inc. All rights reserved.

Legal Terms and Conditions Regarding PCI SSC Approvals

PCI SSC’s approval only applies to PEDs that are identical to the PED tested by a PCI Security Standards Council recognized
laboratory . If any aspect of th e PED is dif fe rent from th at which was tested by the labo ratory - even if the PE D conforms to the basic
product description contained in the letter, then the PED model s hould n ot be consi dered app roved, no r promot ed as appr oved. For
example, if a PED contains firmware, software, or physical construction that has the same name or model number as those tested
by the laboratory, but in fact are not identical to those PED samples tested by the laboratory, then the PED should not be
considered or promoted as approved.

No vendor or other third party may refer to a PED as “PCI Approved,” nor otherwise state or imply that PCI SSC has, in whole or
part, approved any aspect of a vendor or its PEDs, except to the extent and subject to the terms and restrictions expressly set forth
in a written agreement with PCI SSC, or in an approval letter. All other references to PCI SSC’s approval are strictly and actively
prohibited by PCI SSC.

When granted, an approval is provided by PCI SSC to ensure certain security and operational characteristics important to the
achievement of PCI SSC’s goals, but the approval does not under any circumstances include any endorsement or warranty
regarding the functionality, quality, or performance of any particular product or service. PCI SSC does not warrant any products or
services provided by third parties. Approval does not, under any circumstances, include or imply any product warranties from PCI
SSC, including, without limitation, any implied warranties of merchantability, fitness for purpose or noninfringement, all of which are
expressly disclaimed by PCI SSC. All rights and remedi es regar ding p roduc ts and se rvice s, which have r eceiv ed an ap prova l, shal l
be provided by the party providing such products or services, and not by PCI SSC or the payment brand participants.

This equipment operates on a secondary basis. It is not entitled to protection from harmful interference, even for stations of the
same type, and may not cause interference to systems operating on a primary basis.

Recycling: DO NOT DISCARD!

UNIT MUST BE RECYCLED OR DISPOSED OF PROPERLY
For proper disposal instructions go to http://recycle.verifone.com/

continued on rear cover

Please retain this sheet for future reference.